VeriFone TRANZ 460 User Manual

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TRANZ 460

FDC Retail/Debit Purchasing Card Reference Manual

Application Version FRET462 VeriFone Part Number 25445, Revision C Manual Revision 1.0

First Data Corporation TRANZ 460 Retail/Debit Purchasing Card Reference Manual

VeriFone Part Number 25445, Revision C Manual Revision 1.0

Published: April 1997 VeriFone, Inc. Three Lagoon Drive Redwood City, CA 94065

No part of this manual may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted, in any form or by any means, without the prior written consent of VeriFone, Inc. Publications are not stocked at the address given above. Requests for VeriFone publications should be made to your VeriFone representative.

VeriFone and TRANZ are registered trademarks of VeriFone, Inc. PINpad is a trademark of VeriFone, Inc. All other trademarks or tradenames appearing in this document are the property of their respective owners.

Table of Contents

1. In tro d ucti o n

Unique Features ............ ................................ ................................ ...........1-1

Software Version......................................................................................1-1

Integral Printer ......................... .................................................................1-2

PINpad Devices............... ................................ ................................ .........1-2

2. Features and Transactions Summary

New Features.................................................................. .........................2-1

Existing Features......................................................................................2-1

Terminal Transactions Summary .......................................................2-3

Local or Terminal Functions Summary..............................................2-3

3. TRANZ 460 Terminal

Unpacking.................................................................................................3-1

Loading/Unloading a Ribbon Cassette in the Printer..............................3-2

Installation ................................................................................................3-3

Single Terminal Configuration ................ ................................ ...........3-3

Data Connections . ...................................... .................................3-3

DTR/RTS Switch and Power Connections .................................3-4

Telephone Connection......... .......... .......... .......... .......... ........ .......3-5

Multi-Lane Configuration......................................... ...........................3-5

Loading the Printer with Paper ......................................... .......................3-6

Hardware Features...................................................................................3-7

Display Panel.. .................. .................... .................. .................... .......3-7

Cardreader.........................................................................................3-7

Keypad...............................................................................................3-7

FDC TRANZ 460 Overlay..................................................................3-8

Maintenance.............................................................................................3-8

Cleaning.............................................................................................3-8

Returning the TRANZ 460 Terminal for Service...............................3-8

Troubleshooting........................................................................................3-9

Terminal Specifications................................... ................................ .........3-11

Accessories..............................................................................................3-11

Table of Contents

4. General Programming

Entering the General Programming Mode...............................................4-1

Review a Field.................... .................... .................... .................. .....4-1

Change a Field . .......... .............. ............ .............. .............. ............ .....4-1

Setting the Calendar/Clock ....................................... ...............................4-2

"Emp tyi ng" a Fiel d..... .. .... .. .... .. .. .... .. .... .. .. .... .. .... .. .. .... .. .... .. .. .... .. .... .. .... .. .. .4-3

Entering Alphanumeric Characters..........................................................4-3

Copying or Downloading Data to Another Terminal ...................... .........4-4

Fraud Control Programming ................................................................ .....4-4

Eliminating "PROGRAMING ERROR".. ...................................................4-5

Password Protection ................................................................................4-5

5. Programming the Terminal for U se

Host Information.. .....................................................................................5-1

Account Range Tables.... .........................................................................5-2

Normal Entries for All Card Types.....................................................5-3

Security Setup............................................................... ...........................5-4

Update Password.....................................................................................5-5

Options Setup........................................................................ ...................5-5

Sale Type Description. .............................................................................5-7

Printer/PINpad Device Type.....................................................................5-7

Change Idle Prompt.................................................................................5-8

Clear Batch.................................................. .............................................5-9

Card Type.......... ................................ ................................ .......................5-9

Memory Map of Important Locations.................................................5-9

6. Standard Key Operations

Credit Sale. ............ ................ ................ ................ ................ ................ ...6-1

Debit Sale .............................. ...................................................................6-3

Credit Return............................................................................................6-4

Debit Return........................................................................................ .....6-6

Auth Onl y . .. .... .. .. .. .... .. .. .. .... .. .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .. .... .. .. .. .... .. .. .. .... .. .. .. .6-7

Void ..........................................................................................................6-9

Ticket Only .. .............................................................................................6-10

Table of Contents

6. Standard Key Operations (cont’d.)

Deposit Inquiry .........................................................................................6-11

Close Batch................................... .................... .................. .................... .6-12

7. Terminal Functions

Item Review . .... ........ ...... ........ ...... ...... ........ ...... ........ ...... ........ ...... ...... ....... 7-1

Totals Review...........................................................................................7-3

Demo Mode........... ................ ................ ................ ................ ................ ...7-4

Print Options........................................................................ .....................7-5

8. Accessories Appendix A. TRANZ 460 Integral Printer

Paper Detect . ...........................................................................................A-1

Specifications ...........................................................................................A-1

Appendix B. PINpad 101 Device

Introduction........................................... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..B-1

PINpad Device Components. ...................................................................B-1

Display ...............................................................................................B-1

Keypad...............................................................................................B-2

Selecting a Location for the PINpad Device. ...........................................B-2

Unpacking.................................................................................................B-3

Connecting the PINpad Device to the Terminal......................................B-3

Cable Part Numbers..........................................................................B-4

PINpad 101 Device Mounting..................................................................B-4

Wall Mounting......................................... ................................ ...........B-4

Countertop Mounting......................................................................... B-5

PINpad Device Startup.. ...........................................................................B-5

The Idle Prompt........................................................................................ B-5

Using the Keypad ............ ................................ ................................ .........B-5

Maintenance ............................................................................................ B-6

Cleaning.............................................................................................B-6

Returning the PINpad Device. ...........................................................B-6

Troubleshooting .................................................................................B-6

iii

Table of Contents

Appendix B. PINpad 101 Device (cont’d.)

Documentation .........................................................................................B-7

Part Numbers........................................................................................... B-7

Appendix C. PINpad 201 Device

Introduction...............................................................................................C-1

PINpad 201 Device Components.................................... .........................C-1

Selecting a Location for the PINpad Device............................................C-1

Unpacking.................................................................................................C-2

Connecting the PINpad Device to the Terminal ............................... .......C-2

Cable Part Numbers........................................................... ...............C-3

Cable Routing Channels. ................ .................... .................. .............C-3

PINpad 201 Device Mounting..................................................................C-3

PINpad Device Startup.............................................................................C-3

The Idle Prompt........................................................................................ C-3

Using the Cardreader ............ ................................ ................................ ...C-4

Using the Keypad ............ ................................ ................................ .........C-4

Maintenance and Keypad Diagnostics...................................... ...............C-5

Cleaning.............................................................................................C-5

Returning the PINpad Device. ...........................................................C-5

Troubleshooting .................................................................................C-5

Appendix D. Prompts and Error Messages Appendix E. ZONTALK Download Parameters

Data Type Codes .............. ................................................ .......................E-1

Memory Locations. ...................................................................................E-2

Appendix F. TRANZport 232

Introduction........................................... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..F-1

Unpacking.................................................................................................F-1

Typical Installation . ...........................................................................F-2

DIP Switch Setting............................................................................. F-3

Testing the TRANZ 460/TRANZport 232 Connection .......................F-4

Specifications ...........................................................................................F-4

Table of Contents

Appendix F. TRANZport 232 (cont’d.)

Physical...................................................................... .. .. .. .. .. .. .. .. .. .. .. ..F-4

Environmental....................................................................................F-4

Power.................................................................................................F-4

Port Configurations................................................................................... F-4

TRANZport 232 Kit............................................................................F-5

Service........................................................................... .. ..................F-5

Glossary Index

1. Introduction

Congratulations on your choice of the VeriFone® TRANZ® 460 transaction terminal. The TRANZ 460 terminal has many outstanding features that will enable you and your merchants to perform your jobs faster and easier.

Please take the time to read this manual carefully so you become familiar with the equipment and procedures you need to know to perform functions and transactions on your terminal.

Unique Features

Unique features of the TRANZ 460 are its compact design allowing hand-held operation, and an integral roll printer. The TRANZ 460 terminal operates on an external power supply. This TRANZ 460 application is similar to the FDC TRANZ 380 Retail Debit Purchasing Card application.

Software Version

The FDC application software package loads only in TRANZ 460 terminals having EPROM version NEAEU200 or higher. To determine the software version your terminal contains, unplug the power cord, then plug it in again. The terminal’s display shows the current software version installed. This reference manual is for application version FRET462.

Figure 1-1. The TRANZ 460 Terminal

TRANZ 460 Terminal 1 - 1

FDC Retail/Debit Purchasing Card Reference Manual

Integral Printer

The TRANZ 460 terminal supports an integral roll printer for printing receipts and reports. This application allows you to program a unique merchant header of up to six lines for your receipts. Appendix A provides printer details as well as sample receipts and reports.

PINpad Devices

The TRANZ 460 terminal supports the PINpadTM 101 and PINpad 201 devices for debit transactions that require customer entry of Personal Identification Numbers (PINs) to verify transaction amounts and totals. Either PINpad device attaches easily to the terminal’s side panel. See Appendices B and C for installation instructions and operating procedures.

Figure 1-2. PINpad 101 Device

1 - 2 TRANZ 460 T erminal

Figure 1-3. PINpad 201 Device

2. Features and Transactions Summary

New Features

Following is a list of new features that have been added to the FDC Retail/Debit Purchasing Card application.

The application runs on a TRANZ 460 terminal.★

All receipts and reports are modified to conform to the TRANZ 460

★

terminal’s 24-column format.

The Virtual Private Line (VPL) communications feature is now enabled

★

through Host setup.

Existing Features

• The Purchasing Card feature can be enabled by turning on the Customer

Code prompt in Account Range setup.

• You can enable Virtual Private Line (VPL) communications (DDOV/ISDN)

in the Options setup for faster host response during transactions.

• There are two possible DDOV configurations using a single phone line:

— One POS terminal and a standard telephone, or

— Up to 5 POS devices using a multi-lane traffic controller (MTC).

• The terminal features fraud control checks for manual entry and dual

track transactions.

• You can enable tax calculation in Options setup and establish a tax rate

for calculation purposes.

• An option in Account Range setup enables the Address Verification Sys-

tem (AVS) prompt. If enabled, the AVS code prints on receipts and

reports.

• The application supports VISA Payment System (PS) 2000 functionality.

• Two extended prompt fields can be enabled in Options setup for use dur-

ing Sale, Ticket, or Return transactions.

• Expanded Account Ranges

TRANZ 460 Terminal 2 - 1

FDC Retail/Debit Purchasing Card Reference Manual

• You can select Debit functionality in the Setup function.

• Two PINpad devices are available to support Debit functions.

• You can enable split dial for the AMEX and Discover hosts in setup.

• The Auto Close option in Setup enabl es the terminal t o automatically per-

form the Close transaction and print reports.

• The setup option Sale Type Description is available, enabling the termi-

nal to prompt the operator to enter the description of a Sale transaction.

• Current settings are displayed at each setup prompt.

• While reviewing a transaction, the Item Review function allows you to

Void, Edit, and print each transaction.

• You can print terminal totals by card type and detail reports by item

number.

• All captured transactions are numbered for buffer review.

• The idle prompt includes the total number of spaces left for transaction

storage in the current batch.

• The prompt for entry of the card account number indicates the item num-

ber for that transaction.

• You can customize up to 6 merchant header lines for receipts and re-

ports, as well as 6 flexible customer agreement lines and 3 flexible

message lines.

• The abbreviated record display, as well as the full buffer review, includes

code letters indicating transaction type: S = Sale, R = Return, VS = Void

Sale, VR = Void Return, etc.

• Card ranging includes the option for the Retail Terms prompt.

• The application performs expiration date checking for expired cards.

• A setup option allows you to customize the idle prompt.

• Demo Mode simulates the communications process and host response.

2 - 2 TRANZ 460 T erminal

2. Features and Transactions Summary

Terminal

Transactions

Summary

Local or Terminal

Functions Summary

Key Key Name Explanation No.

1 SALE Obtains credit card sale authorization and

Ticket 2 RETURN Authorizes a return/credit 3 AUTH ONLY Authorizes a transaction without ticket

capture 4 VOID Voids any host-captured transaction 5 TKT ONLY Processes Offline Ticket transactions 6 INQUIRY Checks previous business day’s deposits 8 Not used 9 CLOSE Closes the terminal batch

Key Sequence Explanation

BLUE KEY + 1 Item Review of captured tickets BLUE KEY + 2 Terminal Totals BLUE KEY + 3 Demo Mode BLUE KEY + 4 + (code) Setup functions:

Code 1 = Host Setup

Code 2 = Account Range Setup

Code 3 = Security Setup

Code 4 = Change Password

Code 5 = Terminal Options Setup

Code 6 = Sale Type Description

Code 7 = Printer/PINpad Device Type

Code 8 = Change Idle Prompt

Code 9 = Clear Batch

Code 0 = Card Type Label BLUE KEY + 5 Print (item, totals and reprint) BLUE KEY + 6 Display Current Time

TRANZ 460 Terminal 2 - 3

FDC Retail/Debit Purchasing Card Reference Manual

2 - 4 TRANZ 460 T erminal

3. TRANZ 460 Terminal

The TRANZ 460 terminal is an authorization and electronic transaction terminal that performs Point-Of-Sale (POS) credit and debit authorizations. It features the convenience of an integral roll printer for printing transaction receipts and reports.

Figure 3-1. TRANZ 460 Terminal

Unpacking

Carefully inspect the shipping carton and its contents for shipping damage. If the TRANZ 460 is damaged, file a claim immediately with the shipping company or carrier and notify VeriFone. Do not use a damaged terminal.

1. Remove all of the items from the carton. You should have:

• TRANZ 460 terminal

• Power pack

• Telephone line cord

• Roll of carbon paper (for ribbonless operation), or

printer ribbon cassette and paper roll

• TRANZ 460 Installation Guide

2. Remove any protective plastic wrapping from the terminal and place all the

components on a table or counter top.

3. Remove the plastic strip from the display panel . This strip protects the

plastic panel during shipment.

4. Save the carton and packing material for repacking or moving the terminal

in the future.

TRANZ 460 Terminal 3 - 1

FDC Retail/Debit Purchasing Card Reference Manual

Figure 3-2. TRANZ 460 Components

Note: If your TRANZ 460 terminal operates ribbonless, disregard the following steps.

Loading/Unloading a Ribbon Cassette in the Printer

If a ribbon cassette is not already loaded in the printer, or if a new cassette is required, perform the following steps:

1. Press in on the two finger grooves

on either side of the print mechanism cover, lift up and remove the cover (see Figure 3-3).

2. Press in on the two finger grooves

on either side of the paper roll cover and pull back to remove.

3. Push down on the right side of the

ribbon cassette (labeled PUSH) and remove the cassette (see Figure 3-4, Step 1).

4. Insert the new ribbon cassette (Figure

3-4, Step 2) and gently push the cassette down without locking the rotation of the ribbon feed roller.

5. Turn the cassette "knob" (marked by an arrow; Figure 3-4, Step 3)

clockwise to stretch the ribbon .

Figure 3-3. Removing the Printer

Cover

Figure 3-4. Loading and Unloading the Ri bbon Cassette

3 - 2 TRANZ 460 T erminal

Installation

3. TRANZ 460 Terminal

This application can operate i n either of two configurations, both using a single telephone line. One configuration consists of a TRANZ 460 terminal and a standard telephone sharing the same telephone line. The other configuration supports up to five terminals per phone line, using a multi-lane traffic controller.

Single Terminal

Configuration

In a single terminal configuration, there are two RS-232 devices: a Data-Over-Voice Multiplexer (DVM) and a printer. The TRANZ 460 terminal can connect to a TRANZport 232 device, which enables it to communicate with the DVM and printer, or both terminal and printer can connect directly to the DVM, provided the printer port on that device is compatible wi th VeriFone equipment.

Follow these steps to connect your TRANZ 460 terminal to the printer and to the DVM device. Refer also to Appendix F, complete details of the various serial interface and power cables available to install your DDOV TRANZ 460 terminal. Figures 3-5 through 3-7 illustrate connections to a TRANZport 232 device.

TRANZport 232

, for more

Note: In the following configuration the TRANZ 460 receives its power from the TRANZport 232. The power pack that came with your TRANZ 460 should be used with the TRANZport 232.

Data Connections 1. Using one of the supplied serial interface cables (PN 00446-04), plug the

DIN-8 end into the TRANZ 460 serial port. Plug the DB-9 end of this cable into the connector labeled TERMINAL on the TRANZport 232. (See Figure 3-5.)

2. Plug the DIN-8 end of the second supplied serial interface cable into the

connector labeled B on the TRANZport 232. The DB-9 end of this cable should be plugged into the DVM (Figure 3-6).

TRANZport 232 (back vi ew)

TRANZ 460

Serial Inte rfa ce Cab le

Figure 3-5. Serial Interface Cable Connection

Note: If connection is via DVM only, the terminal’s RS-232 cable plugs into the DVM’s RS-232 connector. The DVM also features a 25-pin connector for the serial port connection.

TRANZ 460 Terminal 3 - 3

FDC Retail/Debit Purchasing Card Reference Manual

DTR/RTS Switch and

Power Connections

DTR switch up

Connect t o serial po rt on DVM

Serial Inte rfa ce Cab le

TRANZport 232 (front view)

B Port

Figure 3-6. TRANZport 232 Data Connections

1. Set the DTR/RTS switch on the TRANZport 232 to the UP position.

2. Plug one end of the power pass-thru cable into the Power In connector

on the TRANZ 460. Plug the other end of this cable into the connector labeled POWE R O U T on the TRANZport 232. Plug the TRANZ 460 power pack into the connector labeled POWER IN on the TRANZport 232.

3. Plug the power pack into an indoor, 120 volt AC outlet.

TRANZ 460 Power Pack (or optional TRANZ port 232 p ower pack )

POWER IN

POWER OUT

POWER IN

Figure 3-7. TRANZ 460/TRANZport 232 Power Connections

4. Remove the paper roll cover as shown in Figure 3-8 to expose the on/off

switch on the inside back panel. Turn the battery on by sliding the switch to the right "on" position.

5. Once the battery is turned "on" and the terminal is connected to the power

pack, notice that the POWER indicator at the top, left-hand corner of the terminal comes on, either "blinking" on and off (indicating that the battery is recharging) or "steady" (indicating that the battery is already fully charged).

6. Upon receiving power the terminal displays "FRET462" to identify the

software application.

Note: The application is loaded only if it came from your bank or Independent Service Organization (ISO). If you received a terminal directly from VeriFone, contact your bank or ISO for application download information.

3 - 4 TRANZ 460 T erminal

Figure 3-8. TRANZ 460 Battery Switch

Note: Because the power on/off switch is the only way the terminal can be completely powered down, set it to "off" and then "on" again any time you wish to reset the terminal (for example, during the software development stage).

Telephone Connection 1. Connect one end of the telephone line

cord to the modular jack on the rear of the terminal (see Figure 3-9).

3. TRANZ 460 Terminal

On/Feed Switch

On/Off Switch

Multi-Lane

Configuration

2. Connect the other end of the line cord to a modular telephone wall jack. If you do not have a modular wall jack, obtain an adapter from your local telephone company.

In a multi-lane configuration, a Multi-lane Traffic Controller (MTC) device supports up to five POS terminals and connects to an RJ11 dialup port. Terminal s that support printers use a smart "Y" cable to connect to the MTC. The MTC device connects to the DVM (single entry multiplexer), which then sends data to the host over a single telephone line via a PAD (packet assembler-disassembler) at the telephone company using T3POS protocol for rapid host response. Figure 3-10 is a block diagram showing a multi-lane environment connection layout.

POS

Printer

Figure 3-9. Telephone Connection

Telco

Smart Cable

Additional POS Device Ports

Smart

T C

D V

T P

A D

s t

Cable

POS

Printer

Figure 3-10. Multi-Lane Configuration Block Diagram TRANZ 460 Terminal 3 - 5

FDC Retail/Debit Purchasing Card Reference Manual

Note: In a single terminal configuration, the printer and terminal connect separately to the DVM, each using its own cable. In a multi-lane configuration, the printer and terminal connect to the MTC via one "Smart" Y cable.

Loading the Printer with Paper

Caution: Because impact, friction, temperature, humidity, light, and oil affect the coloring and storage characteristics of no-carbon-required paper, handle this type of paper carefully. Never load a roll of paper that has any folds, wrinkles, tears, or holes at edges or in the printing area.

1. Remove both printer mechanism cover and paper roll cover.

2. Unroll several inches of paper. With the cut edges of the paper pointing up, insert the paper spindle through the paper roll and place the roll into the slots on the inside of the terminal.

3. Slide the edges o f the paper over the second paper spindl e and insert them into the slot at back of printer, making sure that the left edge of the paper is at the left edge of the slot and that the roll is aligned properly (upper and lower paper edges match).

4. Press the On/Feed key located at the top of the terminal to feed the paper through the printer (see top right, Figure 3-11).

5. Replace the paper roll cover.

6. Replace the printer mechanism cover on the terminal, making sure the paper is free to feed through the opening on the top of the cover.

On/Fe ed Ke y

Figure 3-11. Loading the Printer with Paper

3 - 6 TRANZ 460 T erminal

3. TRANZ 460 Terminal

Hardware Features

Display Panel The 16-character alphanumeric display panel provides the visual prompts

and information needed to operate the TRANZ 460. This bright blue, vacuum fluorescent display is easy to read, even under poor lighting conditions. It displays fully-formed numerals, letters and punctuation symbols.

Figure 3-12. TRANZ 460 Display Panel

Cardreader The TRANZ 460 features an ISO Track 2 or optional Track 1 cardreader (slot

on the right-hand side) for reading the magnetic stripe data on most major credit, private and debit cards. Customer identification information can be entered simply by slidi ng the credit or debit card through the slot.

Place the card at the back of the cardreader slot with the magnetic stripe down and to the right, as illustrated in Figure 3-13. Slide the card towards you without stopping. The cardreader reads the card data for validation by the terminal’s application.

Figure 3-13. Cardreader

Keypad The keypad has 16 keys for entering alphabetical and numeric data. The

functions of the keys are as shown on the following page.

QZ.

H O

GHI

PRS

E Y

, ’ "

ABC

JKL

TUV

- SP

DEF

MNO

WXY

CLEAR

BACK

SPACE

ALPHA

FUNC

ENTER

TRANZ 460 Terminal 3 - 7

FDC Retail/Debit Purchasing Card Reference Manual

FDC TRANZ 460

Overlay

Q Z .

SALE

G H I

E T U

VOID EDITINQUIRY

P R S

, ’ "

SCROLL

A B C

RETURN

J K L

I N T

TKT ONLY

T U V

- SP 0

D E F

E M O

AUTH ONLY

M N O

W X Y

SCROLL

CLEAR

BACK

SPACE

ALPHA

FUNC

ENTER

The keypad overlay for the FDC ETC PLUS Retail Debit application is VeriFone Part Number 10730-37. Please contact your VeriFone representative for ordering information.

BLUE KEY

Maintenance

Cleaning Periodically clean your TRANZ 460 terminal using a cloth dampened with

water and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal.

Returning the

TRANZ 460 Terminal

for Service

3 - 8 TRANZ 460 T erminal

For replacement or repair of your TRANZ 460 terminal, call the toll free number given below. Be sure to mention the serial number found on the bottom of your terminal.

• If you are located in the United States, call 800-834-9133.

• If you are located outside the United States, call 714-979-1870.

• Unless otherwise instructed in this reference manual, do not, under

• If your equipment failure cannot be resolved, call the toll free (800-

Troubleshooting

These troubleshooting guidelines identify various problems and the appropriate corrective action. If you have problems operating your TRANZ 460 terminal, read these troubleshooting examples. If your problem persists, or if it is not listed here, call the VeriFone Customer Support Hot Line listed above.

3. TRANZ 460 Terminal

any circumstances, attempt any service, adjustments, or repairs on this unit.

834-9133) VeriFone Customer Support Hot Line and ask for an MRA (Merchandise Return Authorization) approval number. You must have an MRA approval number before returning your equipment for repair.

Error Messages Appendix D of this manual lists the different prompts and error messages

that may appear on the display panel. If you see any of these messages, refer to this appendix for an explanation of the message.

Display Panel Does

Not Display Correct

Information

Telephone Does Not

If the TRANZ 460 displays incorrect information, such as an unreadable message or nothing at all, you may have a power problem or a defective terminal. Follow these steps to determine the cause of the problem:

1. Your application may not have been properly loaded; repeat the downloading procedure again .

2. Run the Display Test, as described in Section 4, TRANZ 460 Reference Manual, to ensure the display components are working.

3. If the problem persists, call the toll free VeriFone Customer Support Hot Line to have your terminal repaired or replaced.

1. Check your telephone line and telephone connections.

Diagnostics

Work Properly

2. Check the phone lines using another standard telephone. If the other telephone works, have your telephone repaired or replaced.

Printer Does Not

Work

1. Verify that there is a ribbon cassette properly loaded in the printer, (or disregard this step if your terminal operates ribbonless).

, of the

2. Verify that the printer paper is properly loaded in the printer. The printer will not operate without a paper roll correctly installed.

3. Check the terminal for signs of power failure.

TRANZ 460 Terminal 3 - 9

FDC Retail/Debit Purchasing Card Reference Manual

4. Press the CLEAR key and try the operation again; an improper command may have been used.

Terminal

Transactions Do

Not Work

Keypad Does Not

Respond

1. Perform your transactions using several credit cards to ensure the problem is not a defective card. When sliding the cards through the cardreader, be sure the magnetic stripe faces down and to the right of the terminal.

2. Your application may not be properly loaded.

3. Perform a manual transaction using the keypad instead of the cardreader. If the transaction works, call the toll free VeriFone Customer Support Hot Line to have your terminal repaired or replaced.

1. Check your display panel. If it displays the wrong characters or nothing at all, refer to the first item in this troubleshooting section, "Display Panel Does Not Display Correct Information."

2. Press several keys. If Memory Location 0009 contains a "0," you should hear a short beep each time you press a key. If key beep works, make sure you are entering the correct data.

3. Run the Keypad Test described in Section 4 of the TRANZ 460 Reference Manual to ensure the keypad components are working properly.

4. If Memory Location 0009 contains a "0" or is <empty> and you do not hear a beep, or if the keys do not operate as the applicaton says they should, contact the MRA desk.

3 - 10 TRANZ 460 T erminal

Terminal Specifications

Microprocessor: Z80A CPU operating at 3.579 MHz Memory: 32 Kbyte EPROM and 32 Kbyte RAM

Cardreader: ISO 7811 Track 2 or Track 1 compatible Display: 16-character fluorescent, alphanumeric, 14-segment with decimal

point and comma Communication: Automatic dialing Auto answer: Terminal dials whether touch tone or pulse (rotary mode) and

accepts 32-digit telephone numbers Automatically dials host computer and call center numbers Modem: Internal modem with modular jack

Model 103, 300 baud (Bell 103 type) modem Model 212A Standard Bell 212A high-speed dial-up modem, 1200/300 baud

Operating

Environment

to 40oC, 32oto 104oF

0 Humidity: 20% to 80%; no condensation

3. TRANZ 460 Terminal

Voltage: 95 to 130 VAC, 60 Hz (USA Model) 194 to 260 VAC, 50 Hz (International Model)

Dimensions

and Weight

Height: 4.57 in. (116 mm) Width: 5.83 in. (148 mm) Depth: 11.85 in. (301 mm) Shipping Weight: Approximately 4 lb

Accessories

Part Number Description

Direct Download Cable 00764-XX TRANZ 460 to I BM PC or compatible personal computer

00765-XX TRANZ 460 to IBM AT or compatible personal computer 10600-XX TRANZ 460 to TRANZ 460 10602-XX Adapter, mini 8 DIN (used with pn 10600-XX)

Peripheral Devices 00302-03 Bar Code Wand

10601-XX Adapter, mini 6 DIN P003-106-02 PINpad 101 Device

01582-00 Cable, TRANZ 460 to PINpad 101 device 10601-XX Adapter, mini 6 DIN P003-120-05 PINpad 201 Device 01582-00 Cable, TRANZ 460 to PINpad 201 device

TRANZ 460 Terminal 3 - 11

FDC Retail/Debit Purchasing Card Reference Manual

Programming

Lang uages

Reference Manuals 10768-01 ZONTALK 2000 Reference Manual

P006-205-00 TCL Programming Package 00368-01 TCL Programmer’s Manual (manual only) 10016 TCLOAD Manual and diskette

10664 TRANZ 420 Programmer’s Manual 12412 TRANZ 460 Reference Manual

3 - 12 TRANZ 460 T erminal

4. General Programming

The TRANZ 460 terminal allows you to:

• Review a field

• Move to another field

• Change it if necessary

• Display your new programmed data

Entering the General Programming Mode

To enter the general programming mode, press BLUE + 7. The terminal displays:

RECALL WHAT?

Review a Field To review the contents of a specific field, enter the memory location you wish

to review, then press [ENTER]. For example, if you entered 0100, you would see a message similar to the following:

0100 = 18002289074

To review the contents of another specific field, enter the memory location number, then press [ENTER].

To quickly move to adjacent fields, press [ENTER] to go to the next field (or keep pressing the key to move through several fields) or press [ALPHA] to go back to the previous field.

Change a Field To program or change a field, press BLUE + 7.

Display Response

RECALL WHAT? 0100 0100=18002289074 Press [BACKSPACE] ENTER PASSWORD*

0100= Key in new data, press [ENTER].

*Once you enter the password, the terminal will remain unlocked and not

require a password entry until you press both the [CLEAR] and a function key or you remove the power cord from the terminal.

TRANZ 460 Terminal 4 - 1

Key in "1[ALPHA] [ALPHA] 66831", press [ENTER]*.

FDC Retail/Debit Purchasing Card Reference Manual

Note: FDC TRANZ software has been designed with ten unique Setup codes: BLUE + 4 + Codes 0 through 9. You should always use the Setup functions to enter data in the various fields. Use this alternate programming procedure only for entering data in other unique fields such as Fraud Control.

Setting the Calendar/Clock

You can set the calendar/clock after unpacking your new TRANZ 460 terminal. The calendar/clock will not copy when you perform a terminal-to-terminal appl ication copy.

To set the clock, simultaneously press the [*] and [3] keys. Release both keys. The display shows:

Display Response

DIAGNOSTICS Press the [ALPHA] key. RTC CHIP TEST Respond to each prompt that follows. YEAR 1980-2079 = Enter a 2-digit number (94, 95, etc.), then

press [ENTER].

MONTH = Enter a number (1–12) representing the

month, then press [ENTER]. January = 1 February = 2 March = 3, etc.

DAY = Enter the day of the month, then press

[ENTER]. You can enter "2" or "02" for February 2nd.

HOUR 0-23 = Enter a number, 0 through 23, to identify the

hour of the day in 24-hour format, then press [ENTER]. Enter "10" for 10 A.M. or "16" for 4 P.M.

MINUTES = Enter the number of minutes, from 0 to 59,

currently past the hour, then press [ENTER]. For example, enter "14" if the time is 10:14.

SECONDS = Enter the number of seconds, from 0 to 59,

currently past the minute, then press [ENTER]. For example, enter "23" if the time is 10:14 and 23 seconds.

(day of week, date and

time)

The terminal displays the new date and time.

Note: If you press the [CLEAR] key at any time before you complete this function, the terminal does not accept any of the data you entered and will default to a "zero out" date and time.

4 - 2 TRANZ 460 Terminal

"Emptying" a Field

You can easily delete data previously entered in a memory location in the TRANZ terminal.

1. Press [CLEAR], [BLUE] and [7].

2. Key in the field you wish to delete. The terminal displays the contents already stored in that field.

3. Press [BACKSPACE].

4. Key in "1 [ALPHA] [ALPHA] 66831" and press [ENTER].

5. Press [ENTER] again.

6. The terminal displ ays that field again as <E MPTY >.

Entering Alphanumeric Characters

4. General Programming

Twelve of the terminal’s sixteen keys can be used to enter alphanumeric characters. These characters are the letters A through Z, the numerals 0 through 9, and the following special characters: * , ’ " - . # : : @ and [space].

Press the key containing the desired character, then press [ALPHA] as many times as required to display the correct character.

Note: The terminal must be in a mode that allows data entry, such as the STORE or RECALL modes, before information can be entered from the keypad. Transaction codes which require entry of alpha characters are an exception to this rule.

The following examples demonstrate how the characters 2, A, B, and C are entered using the [2] key and the [ALPHA] key.

Desired Character Keys to Press

2 Press the [2] key A Press the [2] key

Press the [ALPHA] key once

B Press the [2] key

Press the [ALPHA] key twice.

C Press the [2] key.

Press the [ALPHA] key three times.

TRANZ 460 Terminal 4 - 3

FDC Retail/Debit Purchasing Card Reference Manual

Copying or Downloading Data to Another Terminal

Downloading is the process of copying data from one computer or terminal to another. VeriFone supports direct downloadi ng which lets you quickly copy an application from one terminal to another, using the proper download cable.

Note: The TRANZ download cable, P/N 00490-00, will copy both TRANZ and XL terminals.

Follow these steps to perform a terminal-to-terminal download.

1. Plug both terminals into a 120 VAC power outlet.

2. Connect the download cable to the round 8-pin connector on the backs of both terminals. This is the same connector used for the printer.

3. Press [BLUE] + [*] on the sending terminal (the one which contains the application to be transferred to the other terminal). The terminal displays:

UNIT SEND

4. Press [BLUE] + [#] on the receiving terminal. The terminal displays:

UNIT RECEIVE

Note: Steps 3 and 4 can be done in either order.

5. If the transfer is OK, the terminals display "UNIT SENDING" and "UNIT RECEIVING."

Note: If the displays do not change to UNIT SENDING and UNIT RECEIVING, you may be using an XL only download cable.

6. Wait approximately 23 seconds and DO NOT TOUCH ANY KEY.

7. When copying is completed, both displays read "SUCCESSFUL."

Fraud Control Programming

You can help control credit card fraud at the merchant location several ways using a TRANZ 460 terminal.

• Require the clerk to key in the last four digits of the embossed card number after sliding the card through the cardreader. The terminal compares data read off the card’s magnetic stripe with data entered on the keypad.

• Check the contents of the card’s magnetic stripe on the terminal di spl ay after sliding it through the card reader.

• Program your terminal for both features.

4 - 4 TRANZ 460 Terminal

4. General Programming

Program Field 0X06 (X = key number) for each card you want to have these features enabled.

Field Entry

0X06 (X = key number) Enter 0, 1, 2, or 3, then press [ENTER].

0 = None 1 = Enter last 4 digits 2 = Display Mag Stripe 3 = Options 1 and 2

Note: For this application, Fraud Control has been eliminated on debit transactions (keys 1 and 2). Locations 0106 and 0206 must be empty for fraud control to NOT occur during a debit transaction. The operating system will attempt to perform Fraud Control if a value is present in 0X06 and a debit transaction is initiated. As a result, 0X06 is cleared when Debi t is selected and remains empty until a host key which has the potential for using Fraud Control is pressed. At that time, 0X06 is updated from a value stored during the copyright display after initial download (the value of 0106 is stored in 0635 and the value of 0206 is stored in 0636).

Eliminating "PROGRAMING ERROR"

If your terminal displays a "PROGRAMING ERROR" message, you have two options to attempt recovery:

1. Press the [3] and [5] keys simultaneously. The TRANZ 460 recalculates the check sum digit that may be the cause of the "PROGRAMMING ERROR." A new download of the application is not necessary.

2. Simultaneously press the [1] and BLUE keys until the calendar/clock reappears on the display. A new download of the application is required. Follow the procedures for downloading from one terminal to another on page 4-3 or call the VeriFone Customer Support Help Desk for a telephone download.

Password Protection

The FDC TRANZ 460 application allows you to password-protect most of the transactions and functions. This can be accomplished via a ZONTALK download, the Setup function, or by entering the appropriate string of 12 characters in Memory Location 0859.

The character positions in the string and corresponding transactions are as follows:

TRANZ 460 Terminal 4 - 5

FDC Retail/Debit Purchasing Card Reference Manual

Character Position Transaction

1 Sale 2 Return 3 Auth Only 4 Void 5 Ticket 6 Deposit Inquiry 7 Close Batch 8 Item Review 9 Totals Review 10 Setup 11 Print 12 Demo

To set the password option for a particular transaction, enter a "1" in the corresponding position. If you do not wish to password-protect a particular transaction, enter a "0" in the corresponding position.

For example, to turn on password protection for Sale and Void transactions, enter the string in Memory Location 0859 like this:

0859=100100000000

4 - 6 TRANZ 460 Terminal

5. Programming the Terminal for Use

Check Memory Location 0019 to ensure your terminal is loaded with the correct software version before you begin programming. Press BLUE + 7, then enter 0019. The terminal should display " 0019 = FRET462." If Memory Location 0019 contains data other than this, please contact your VeriFone representative.

To prepare your terminal for use, you must enter the Setup function key sequence (BLUE + 4) and Codes 1 through 0 for the selected Setup.

1 = Host Setup 6 = Sale Type Description 2 = Account Range Tables 7 = Printer Type/PINpad Device Setup 3 = Security Setup 8 = Change Idle Prompt 4 = Password Setup 9 = Clear Batch 5 = Terminal Options 0 = Card Type Label

Host Information

Use this function to store the FDC host telephone numbers and merchant IDs. The merchant ID should be programmed without a prefix. This application displays current data for verification or change. To enter Host Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 1.

Note: You may press the [ENTER] key to bypass any field and not disturb what has already been programmed. If something is already programmed and you wish to make a change, you must first press [BACKSPACE], then key in the new data.

Display Response

HOST INFO FDR PRIMARY #? FDR SECOND #? FDR CLOSE PHONE? FDR MERCH ID?

TRANZ 460 Terminal 5 - 1

FDC Host primary and secondary phone numbers and merchant ID number. If you need to dial "9" first, then pause, enter "9-XXXXXXX". Each "-" causes a 2-second delay in dialing.

If this is an FDC "public port" number, add "LØ" or "XØ" at the end of the telephone number. For example, if the local "public port" number is 123-4567, you must key in "1234567LØ" or "1234567XØ."

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

AMEX SPLIT Y/N AMEX PRIMARY #? AMEX SECOND #? AMEX MERCH ID? AMEX CARD TYPE?

Enter "Y" to enable split dial for the AMEX host, and continue with remaining prompts. Enter "N" to disable split dial and go to the Discover prompts.

Note: MERCH ID and CARD TYPE prompts will not appear if there is an open batch.

DISC SPLIT Y/N DISC PRIMARY #? DISC SECOND #? DISC MERCH ID? DISC CARD TYPE?

Enter "Y" to enable split dial for the Discover host, and continue with remaining prompts. Enter "N" to disable split dial and go to the "ENABLE VPL" prompt.

Note: MERCH ID and CARD TYPE prompts will not appear if there is an open batch.

ENABLE VPL? Y/N <current value>

DOV=1 ISDN=2 Enter "1" for the DOV address, or "2" for the

BANKCARD ADDRESS 9999999999999999999

Enter "Y" to enable Virtual Private Line (VPL) communications, or "N" for standard dialup communications.

ISDN address. Press [ENTER] to accept the current

address, or key in the host address up to 20 numeric characters, then press [ENTER].

Account Range Tables

Use this function to program the card types your terminal will accept. To enter the Account Range Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 2.

Note: You may scroll past fields you wish to leave unchanged unless the terminal prevents you, in which case you must enter a value. You can change/modify one item in a card account range provided you scroll past all remaining prompts in the card range.

Display Response

CARD RANGE INFO ACCT RANGE ITEM?

Enter a digit 1–20. The number you enter here determines the field between 0043 and 0062 in which the card range will be s tored. I f you enter "1", the entire account range will be stored in field 0043.

5 - 2 TRANZ 460 Terminal

5. Programming the Terminal for U se

Display Response

nn-LOW? Enter the first six digits of the low range of

the credit card account number, then press [ENTER]. For example, the low account number range for VISA is 400000.

nn-HIGH? Enter the first six digits of the high range of

the credit card account number, then press [ENTER]. For example, the high account number range for VISA is 499999.

nn-CARD TYPE ? Enter the card type, 1–6, then press

[ENTER]. For example: 1 = VISA or MasterCard 2 = American Express or Diner’s Club 3 = Discover, etc.

Note: The application uses this information to generate reports by card type.

nn-CARD ABBREV? Enter the card abbreviation, press [ENTER].

(VIS = VISA, MC = MasterCard, etc.)

Normal Entries for

All Card Types

nn-TERMS? Y/N Press [9] for Y to enable Retail Terms

prompting, or [6] for N to disable.

nn-DESC CODE 0/2/4 Select "0" for no Descriptor Code prompting,

or "2" or "4" to allow 2- or 4-digit Descriptor Codes.

nn-AVS? Y/N Press [9] for Y to enable AVS prompts, or [6]

for N to turn them off.

nn-CUST CODE? Y/N Press [9] for Y to enable the prompt for a

customer code, or [6] for N to turn it off.

Low

High

Card Abbrev.

9 9 9 9 9 9 9 9 9 9 9 9 9 9 X X X 9 9 9 9

Card Type Retail Terms Descriptor Code AV S F lag Customer Code Acct Range #1 (0043)=405501.405502.01VPC0001

Acct Range #2 (0044)=415928.415928.01VPC0001 Acct Range #3 (0045)=424604.424605.01VPC0001

TRANZ 460 Terminal 5 - 3

FDC Retail/Debit Purchasing Card Reference Manual

Acct Range #4 (0046)=427533.427533.01VPC0001 Acct Range #5 (0047)=428800.428800.01VPC0001 Acct Range #6 (0048)=443085.443085.01VPC0001 Acct Range #7 (0049)=471500.471699.01VPC0001 Acct Range #8 (0050)=400000.499999.01VIS0000 Acct Range #9 (0051)=540500.540599.02MPC0001 Acct Range #10 (0052)=500000.599999.02MC 0000 Acct Range #11 (0053)=340000.349999.03AMX0000 Acct Range #12 (0054)=370000.379999.03AMX0000 Acct Range #13 (0055)=300000.389999.04DC 0000 Acct Range #14 (0056)=601100.601199.05DIS0000 Acct Range #15 (0057)=000000.099999.06FDR0000 Acct Range #16–#20 (0058–0062)=<empty>

Note: The "." after the low and high fields is required to make the account ranging work properly.

Security Setup

Use this function to set password protection for each individual terminal transaction or function. To enter the Security Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 3.

Display Response

SECURITY SET SALE? Y/N SET RETURN? Y/N SET AUTH? Y/N SET VOID? Y/N SET TICKET? Y/N SET DEP INQ? Y/N SET CLOSE? Y/N SET ITM REV? Y/N SET TOT REV? Y/N SET SETUP? Y/N SET PRINT? Y/N SET DEMO? Y/N

Enter [Y] to set password protection for a transaction, or [N] if you do not wish to password protect the transaction. Press keys [9] and [6] for "Y" and "N" responses.

To access protected functions, the operator must enter the manager password.

5 - 4 TRANZ 460 Terminal

Update Password

Use this function to update the manager password. To enter the "Update Password" Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 4.

Display Response

5. Programming the Terminal for U se

UPDATE PASSWD ENTER NEW PASSWD VERIFY NEW PASSW

Options Setup

Use this function to set terminal options. To enter the Options Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 5.

Display Response

OPTIONS DEVICE ID?

INVOICE #? Y/N Select "Y" if you wish to be prompted for

Enter the new manager password. Enter the password a second time to verify. If both entries match, the terminal displ ays "PASSWORD UPDATED."

Press [BACKSPACE], enter a 4-character operator ID if there is one, then press [ENTER]. Press [ENTER] to bypass this prompt or press [BACKSPACE] then [ENTER] to leave this field blank.

entry of the invoice number, or "N" for no prompting.

OPERATOR ID? Y/N Select "Y" if you wish the terminal to prompt

for entry of an operator ID, or "N" for no prompting.

PHONE ORDER? Y/N Select "Y" if you wish to be prompted for

Phone Orders, or "N" for no prompt.

RECEIPT? Y/N Select "Y" if you wish the printer to

automatically print receipts for all transactions, or "N" for no receipt printing.

TRANZ 460 Terminal 5 - 5

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

PREPRINT? Y/N Select "Y" if you wish the receipt header to

print before the terminal dials, or "N" for no preprinting.

AUTO REPORT? Y/N Select "Y" if you wish the printer to

automatically print Detail and Terminal Totals reports at Batch Close, or "N" for no report printing.

AUTO INSERT? Y/N Select "Y" if you wish the terminal to

automatically insert batch totals at Batch Close, or "N" for no totals insertion.

PREDIAL? Y/N Select "Y" for the terminal to begin dialing

the host prior to transaction completion, or "N" for no pre-dialing.

MAN ENTRY? Y/N Select "Y" to enable manual as well as card

swipe account data entry, or "N" for card swipe entry only.

TAX PROMPT? Y/N Select "Y" to enable a tax prompt.

Note: In this application, you MUST turn on the tax feature if using Purchasing Card functionality.

TAX CALC? Y/N Select "Y" for the terminal to automatically

calculate the tax on the amount, or "N" to disable this option.

TAX RATE 99.99 If you select "Y" for TAX CALC, key in the

tax rate, then press [ENTER].

OPTION FIELD Y/N Select "Y" to enabl e extended prompt fi elds,

or "N" for no extended prompts.

PROMPT FIELD #1 Key in the first extended prompt, up to 16

characters, then press [ENTER].

PROMPT FIELD #2 Key in the second extended prompt, up to

16 characters, then press [ENTER]

AUTO CLOSE Y/N CLOSE TIME HH:MM

Select "Y" and key in the close time in 24-hour format for Auto Close, or "N" for no Auto close.

5 - 6 TRANZ 460 Terminal

Sale Type Description

Use this function to select the transaction type. To enter the Sale Type Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 6.

Display Response

5. Programming the Terminal for U se

SALE TYPE DESC <current value>

Printer/PINpad Device Type

Use this function to enable/disable the printer and identify the type of PINpad device you will be using. To enter the Printer/PINpad device setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 7.

Display Response

PRINTER / PINPAD PRINTER? Y/N

MERCHANT LOGO LINE 1? | LINE 6?

Press [ENTER] to leave unchanged, or key in up to 7 alphanumeric characters and press [ENTER] to change the name of the transaction type for all Sale transactions.

This prompt appears if there is anything stored in Memory Location 0950. Press [6] for "N" to remove the printer and return to the "ENTER SETUP CODE" prompt or press [9] for "Y" to continue.

Enter the merchant name and address using up to 24 characters per line and up to 6 lines of in formation. If data is already present, press [BACKSPACE], enter the information, and press [ENTER], or [BACKSPACE] and [ENTER] to leave the field empty. If no data is present, key in data and press [ENTER].

FLEX AGREEMENT LINE 1? | LINE 6?

TRANZ 460 Terminal 5 - 7

Enter up to 6 flexible agreement lines using up to 24 characters per line. If data is already present, press [BACKSPACE], enter the agreement information, then press [ENTER].

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

FLEX AGREEMENT

(cont’d.)

FLEX MESSAGE LINE 1? LINE 2? LINE 3?

DEBIT? Y/N Select "Y" to enable Debit functionality, or

1=PP101, 2=PP201 Select "1" for PINpad 101 device, or "2" for

Change Idle Prompt

Use this function to program your terminal to display a custom prompt. To enter the Change Idle Prompt Setup:

Press [BACKSPACE] and [ENTER] to leave this field empty. If no data is present, key in data and press [ENTER].

Enter up to 3 flexible message lines, using up to 24 characters per line. If data is already present, press [BACKSPACE], enter the message line, then press [ENTER], or press [BACKSPACE] and [ENTER] to leave this field empty. If no data is present, key in data and press [ENTER].

"N" to disable.

PINpad 201 device support for Debit transactions.

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 8.

Display Response

IDLE PROMPT Press [BACKSPACE] and enter up to 16

alphanumeric characters, then press [ENTER], or press [BACKSPACE], then [ENTER] to use the default idle prompt "READY **nnn**."

5 - 8 TRANZ 460 Terminal

Clear Batch

5. Programming the Terminal for U se

Use this function to clear all transactions from an open batch. To enter the Clear Batch Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 9.

Display Response

Card Type

CLEAR BATCH CLEAR? Y/N

ENTER TO CONFIRM Press the [ENTER] key. The terminal clears

Use this function to enter the card type labels. To enter the Card Type Setup:

1. Press BLUE + 4.

2. Key i n the manager password.

3. Press the BLUE enter key.

4. Press Code 0.

Display Response

CARD NAME ENTER CARD TYPE

<card name> The terminal displays the current value of

Enter [9] for "Y" to continue, or [6] for "N" to return to the ENTER SETUP CODE prompt.

the batch and returns to the setup code prompt.

Enter a number, 1–10, to select the Card Type to name.

the card type. Enter a different card type, up to eight characters, then press [ENTER].

Memory Map of

Important Locations

You can review your programming of the TRANZ 460 terminal by pressing BLUE + 7, then keying in the desired field. See Section 4,

Programming

selected fields. Refer to Appendix E, for specific download information pertaining to this application.

, for procedures to follow if you wish to review or change

ZONTALK 2000 Download Parameters

TRANZ 460 Terminal 5 - 9

General

FDC Retail/Debit Purchasing Card Reference Manual

5 - 10 TRANZ 460 Terminal

6. Standard Key Operations

Retail transactions are common, unprotected transactions that all personnel can perform. These transactions include Sale, Return, Debit Sale and Return, Void, Ticket Only, Inquiry, and Close Batch.

The TRANZ 460 idle prompt, "nnn" indicates spaces left for storage of transactions. For example, READY **3** indicates there is space to store three more transactions in the current batch. When the file is full, the idle prompt displays "BATCH FULL" and no further transaction can be stored until you close the batch and clear the file from the terminal.

Note: Displays that appear during terminal communications with the host may differ depending upon the selected protocol and logon.

Credit Sale

Follow these procedures to capture a credit sale transaction that requires host authorization.

Display Response

1. READY **nnn** SALE

2. ENTER PASSWORD ******

3. CREDIT=0 DEBIT=1 Press "0" for a credit transaction.

4. itm ENTER ACCT # Enter the account number via the keypad or

5. EXPIRY DATE MMYY Enter the 4-digit expiration date using 2

PROCESSING ...

Press the [1] key labeled SALE.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

slide the card through the cardreader, then press [ENTER]. If entry is made via the cardreader, continue with Step 6.

Note: "itm" is the item number for this transaction.

digits each for month and year, then press [ENTER].

TRANZ 460 Terminal 6 - 1

FDC Retail/Debit Purchasing Card Reference Manual

Note: Prompts in Step 6 and Steps 8 through 17 may or may not appear, depending upon options selected in Setup.

Display Response

6. OPERATOR ID Enter the 4-digit operator ID, then press

[ENTER], or press [ENTER] to bypass this prompt.

7. AMOUNT OF SALE ? Enter the amount of the sale without the deci-

mal, then press [ENTER].

8. TAX AMOUNT Enter the tax amount without the decimal,

then press [ENTER]. If TAX CALC is enabled, the terminal automatically calculates the tax based on the tax rate. If both are enabled, the TAX AMOUNT overrides tax calculation.

9. RETAIL TERMS Enter the retail terms, up to 4 digits, then

press [ENTER].

10. PHONE ORDER? Y/N Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER]. Press [ENTER] to bypass if no Phone Order.

11. DESC CODE Enter the descriptor codes, up to 4 sets,

then press [ENTER].

12. ENTER INVOICE # Enter the invoice # up to 8 digits, then press

[ENTER].

13. CUSTOMER CODE Enter the customer code, if required, then

press [ENTER].

14. AVS ADDRESS Enter the cardholder’s street number, then

press [ENTER].

15. AVS ZIP CODE Enter the cardholder’s ZIP code, 5–9 nu-

meric digits, then press [ENTER].

16. <option prompt #1> Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

17. <option prompt #2> Enter appropriate data, up to eight alphanu-

meric characters, then press [ENTER].

18. PROCESSING

or <communication prompts>

19. <host message> The terminal displays the host response. Re-

The terminal is communicating with the host via VPL lines. If these lines fail, dialup lines are used and the terminal displays the standard communication prompts.

cord the approval number. If the transaction is disapproved, take necessary action. Press [CLEAR] to return to the idle prompt.

6 - 2 TRANZ 460 Terminal

6. Standard Key Operations

Display Response

PRINTING... I f the transaction is approved and the

printer is enabled, the printer prints a receipt of the transaction.

20. READY **nnn** The terminal returns to the idle prompt indicating it is ready for the next transaction.

Debit Sale Follow these procedures to capture a debit sale transaction.

PINpad

Display Device Response

1. READY **nnn**

SALE

2. ENTER PASSWORD

******

3. CREDIT=0 DEBIT=1 Press "1" for a debit transaction.

OUT OF PAPER Press [CLEAR] to return to the idle

4. AMOUNT OF SALE ? Enter the amount of the sale without

5. TAX AMOUNT Enter the tax amount without a deci-

6. SWIPE CARD If you are using a PINpad 101 device,

Press the [1] key labeled SALE.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

prompt.

the decimal, then press [ENTER].

mal, then press [ENTER]. If TAX CALC is enabled, the terminal automatically calculates the tax based on the tax rate. If both are enabled, the TAX AMOUNT overrides tax calculation.

swipe the customer’s debit card through the terminal’s cardreader.

7. PROCESSING

8. WAITING ON PIN

9. WAITING ON PIN

10. OPERATOR ID

TRANZ 460 Terminal 6 - 3

SWIPE CARD

TOT. $99999.99

ENTER PIN

PUSH "ENTER"

PROCESSING

If you are using a PINpad 201 device, swipe the debit card through the PINpad unit cardreader.

The PINpad device displays the transaction amount.

The customer enters his/her PIN on the PINpad device and presses [ENTER].

Enter the 4-digit operator ID, then press [ENTER], or press [ENTER] to bypass this prompt.

FDC Retail/Debit Purchasing Card Reference Manual

PINpad

Display Device Response

11. ENTER INVOICE # Enter the invoice number up to 8 digits, then press [ENTER].

12. <option prompt #1> Enter appropriate data, up to 8 alphanumeric characters, then press [ENTER].

13. <option prompt #2> Enter appropriate data, up to eight alphanumeric characters, then press [ENTER].

14. PROCESSING

or <communication prompts>

15. <host message>

16. READY **nnn** The terminal returns to the idle prompt

Credit Return

Follow these procedures to authorize a credit card return. This transaction is always performed offline.

Display Response

PROCESSING

THANK YOU

The terminal is communicating with the host via VPL lines. If these l ines fail, dialup lines are used and the terminal displays the standard communication prompts.

The terminal displays the host response. Record the approval number.

If the transaction is disapproved, you should take necessary action. Press [CLEAR] to return to the idle prompt. If the transaction is approved and the printer is enabled, the printer prints a receipt of the transaction.

indicating it is ready for the next transaction.

1. READY **nnn** RETURN

2. ENTER PASSWORD ******

3. CREDIT=0 DEBIT=1 Press "0" for a credit return.

4. itm ENTER ACCT # Enter the account number via the keypad or

6 - 4 TRANZ 460 Terminal

Press the [2] key. The terminal pauses and displays the type of transaction.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

slide the card through the cardreader, then press [ENTER]. If entry is made via the cardreader, continue with Step 5.

6. Standard Key Operations

Display Response

5. EXPIRY DATE MMYY Enter the 4-digit expiration date using 2 dig-

its each for month and year, then press [ENTER].

PROCESSING ...

Note: Prompts in Step 6 and Steps 8 through 15 may or may not appear, depending on options selected in Setup.

6. OPERATOR ID Enter the 4-digit operator ID, then press

[ENTER], or press [ENTER} to bypass this prompt.

7. AMOUNT OF SALE ? Enter the amount of the sale without the deci-

mal, then press [ENTER].

8. TAX AMOUNT Enter the tax amount without a decimal, then

press [ENTER]. If TAX CALC is enabled, the terminal automatically calculates the tax based on the tax rate. If both are enabled, the TAX AMOUNT overrides tax calculation.

9. RETAIL TERMS Enter the 4-digit retail terms, then press

[ENTER].

10. PHONE ORDER? Y/N Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER]. Press [ENTER] only if no Phone Order.

11. DESC CODE Enter the descriptor codes, up to 4 sets,

then press [ENTER].

12. ENTER INVOICE # Enter the invoice number up to 8 digits, then

press [ENTER].

13. CUSTOMER CODE Enter the customer code, then press

[ENTER].

14. <option prompt #1> Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

15. <option prompt #2> Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

PROCESSING ...

16. ACCEPTED itm (itm=trans. item #)

Record the approval number. Press [CLEAR] to return to the idle prompt.

17. READY **nnn** The terminal returns to the idle prompt indi-

cating it is ready for the next transaction.

TRANZ 460 Terminal 6 - 5

FDC Retail/Debit Purchasing Card Reference Manual

Debit Return

Follow these procedures to capture a debit return transaction. This transaction will always be performed online.

Display Device Response

PINpad

1. READY **nnn** SALE

2. ENTER PASSWORD ******

3. CREDIT=0 DEBIT=1 Press "1" for a debit transaction. OUT OF PAPER Press [CLEAR] to return to the idle

4. AMOUNT OF SALE ? Enter the amount of the sale without

5. TAX AMOUNT Enter the tax amount without a deci-

6. SWIPE CARD If you are using a PINpad 101 device,

Press the [2] key labeled RETURN.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

prompt.

the decimal, then press [ENTER].

mal, then press [ENTER]. If TAX CALC is enabled, the terminal automatically calculates the tax based on the tax rate. If both are enabled, the TAX AMOUNT overrides tax calculation.

swipe the customer’s debit card through the terminal’s cardreader.

7. PROCESSING

8. WAITING ON PIN

SWIPE CARD

TOT. $99999.99

9. WAITING ON PIN

ENTER PIN

PUSH "ENTER"

10. OPERATOR ID

PROCESSING

11. ENTER INVOICE # Enter the invoice number up to 8

6 - 6 TRANZ 460 Terminal

If you are using a PINpad 201 device, swipe the debit card through the PINpad unit cardreader.

The PINpad device displays the transaction amount.

The customer enters his/her PIN on the PINpad device and presses [ENTER].

Enter the 4-digit operator ID, then press [ENTER], or press [ENTER] to bypass this prompt.

digits, then press [ENTER].

6. Standard Key Operations

PINpad

Display Device Response

12. <option prompt #1> Enter appropriate data, up to 8

alphanumeric characters, then press [ENTER].

13. <option prompt #2> Enter appropriate data, up to eight

alphanumeric characters, then press [ENTER].

14. PROCESSING or <communication prompts>

15. <host message>

16. READY **nnn** The terminal returns to the idle prompt

Auth Only

This transaction is used to authorize a transaction without ticket data capture.

PROCESSING

THANK YOU

The terminal is communicating with the host via VPL lines. If these l ines fail, dialup lines are used and the terminal displays the standard communication prompts.

The terminal displays the host response. Record the approval number.

If the transaction is disapproved, you should take necessary action. Press [CLEAR] to return to the idle prompt.

If the transaction is approved and the printer is enabled, the printer prints a receipt of the transaction.

indicating it is ready for the next transaction.

Display Response

1. READY **nnn**

AUTH ONLY

2. ENTER PASSWORD

******

3. ENTER ACCOUNT # Enter the account number via the keypad or

4. EXPIRY DATE MMYY Enter the card’s expiration date, using two

Press the [3] key labeled AUTH ONLY. The terminal displays the type of transaction.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

slide the card through the cardreader. If entry is made via the cardreader, go to Step 5.

digits each for month and year, then press [ENTER].

TRANZ 460 Terminal 6 - 7

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

PROCESSING ...

5. AMOUNT OF SALE ? Enter the amount of the sale without the deci-

mal, then press [ENTER].

6. PHONE ORDER? Y/N Enter [9] for "Y" if this is a phone order, or

[6] for "N" if it is not, then press [ENTER]. Press [ENTER] to bypass for no Phone Order.

Note: This prompt may or may not appear, depending on options selected in Setup.

7. AVS ADDRESS Enter the cardholder’s street number, then

press [ENTER].

8. AVS ZIP CODE Enter the cardholder’s ZIP code, 5–9

numeric digits, then press [ENTER].

9. PROCESSING or <communication prompts>

10. <host message> The terminal displays the host response.

PRINTING... If the t ransaction is approved and the printer

11. READY **nnn** The terminal returns to the idle prompt indi-

The terminal is communicating with the host via VPL lines. If these lines fail, dialup lines are used and the terminal displays the standard communication prompts.

Record the approval number. If the transaction is disapproved, you should take necessary action. Press [CLEAR] to return to the idle prompt.

is enabled, the printer prints a receipt of the transaction.

cating it is ready for the next transaction.

6 - 8 TRANZ 460 Terminal

Void

6. Standard Key Operations

Follow these procedures to void a transaction completed earlier in the batch. Void transactions are always approved offline.

Display Response

1. READY **nnn**

VOID

2. ENTER PASSWORD

******

3. ENTER ITEM # Press [ENTER] to display the last transac-

NOT FOUND The terminal cannot find the entered item

4. itm AA $99999.99

9999999999999999 999 $99999.99 a $999.99 OPER IIIIIIII RET TERMS 9999 8888888888888888 AAAAAAAAAAXXXXXX aaaaaaaaaaaaaaaa sssss zzzzz-zzzz <opt #1> <opt #2>

Press the [4] key labeled VOID.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

tion or enter the item number of the transaction you wish to void, then press [ENTER].

number. Press [CLEAR] to return to the idle prompt.

Press [*] or [#] to scroll the display, where: itm = item number AA = transaction type

99999.99 = total amount

999....999 = account number

a = AVS response code, $999.99 = misc. amt OPER = operator ID IIIIIIII = Invoice number RET TERMS 9999 = Retail terms

8888...8888 = Descriptor codes AAA...AAA = Host response aaa...aaa = Transaction Identifier

Press [ENTER] to continue or [CLEAR] to end the transaction.

5. VOID-PRESS ENTER Press [ENTER] to continue or [CLEAR] to

return to the idle prompt.

6. ENTER TO CONFIRM Press [ENTER] to confirm the void, or

[CLEAR] to end the transaction.

PROCESSING ...

7. ACCEPTED itm

(itm=trans. item #)

PRINTING... Press [CLEAR] to return to the idle prompt.

8. READY **nnn** The terminal returns to the idle prompt indi-

The transaction was approved offline. If enabled, the printer prints a receipt of the transaction.

cating it is ready for the next transaction.

TRANZ 460 Terminal 6 - 9

FDC Retail/Debit Purchasing Card Reference Manual

Ticket Only

Follow these steps to process Ticket Only transactions.

Note: This transaction is always processed offline.

Display Response

1. READY **nnn**

TKT ONLY

2. ENTER PASSWORD

******

3. itm ENTER ACCT # Slide the card through the cardreader or en-

4. EXPIRY DATE MMYY Enter the 4-digit card expiration date using 2

PROCESSING ...

Note: Prompts in Step 5 and Steps 7 through 15 may or may not appear, depending upon options selected in Setup.

5. OPERATOR ID Enter the 4-digit operator ID number, then

6. AMOUNT OF SALE ? Enter the amount of the sale without the deci-

7. TAX AMOUNT Enter the tax amount without a decimal, then

Press the [5] key, labeled TKT ONLY.

Enter the manager password if required, then press [ENTER]. The display echoes each keypress with an asterisk.

ter the account number on the keyboard, then press [ENTER]. If entry is made via the cardreader, go to Step 5.

digits each for the month and year, then press [ENTER].

press [ENTER].

mal, then press [ENTER].

press [ENTER]. If TAX CALC is enabled, the terminal automatically calculates the tax based on the tax rate. If both are enabled, the TAX AMOUNT overrides tax calculation.

8. RETAIL TERMS Enter the 4-digit retail terms, then press

9. PHONE ORDER? Y/N Enter [9] for "Y" if this is a phone order, or

10. ENTER AUTH CODE Enter the authorization code, up to 6 alpha-

11. DESC CODE Enter the descriptor code, up to 4 sets, then

12. ENTER INVOICE # Enter the invoice number up to 8 digits, then

6 - 10 TRANZ 460 Terminal

[ENTER].

[6] for "N" if it is not, then press [ENTER]. Press [ENTER] only for no Phone Order.

numeric characters, then press [ENTER].

press [ENTER].

6. Standard Key Operations

Display Response

13. CUSTOMER CODE Enter the customer code, then press

[ENTER].

14. <option prompt #1> Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

15. <option prompt #2> Enter appropriate data, up to 8 alphanumeric

characters, then press [ENTER].

PROCESSING ...

16. ACCEPTED itm The terminal displays this response if the

transaction was approved. Record the approval number. Press [CLEAR] to return to the idle prompt.

PRINTING... If the t ransaction is approved and the printer

is enabled, the printer prints a receipt of the transaction.

17. READY **nnn** The terminal returns to the idle prompt indi-

cating it is ready for the next transaction.

Deposit Inquiry

Follow these procedures to check the dollar amount of the previous business day’s deposits.

Display Response

1. READY **nnn**

INQUIRY

2. ENTER PASSWORD Enter the manager password if required,

******

3. PROCESSING or <communication prompts>

4. <host response> A dollar amount will be displayed on the ter-

5. READY **nnn** The terminal returns to the idle prompt indi-

Press the [6] key labeled INQUIRY.

then press [ENTER]. The display echoes each keypress with an asterisk.

The terminal is communicating with the host via VPL lines. If these lines fail, dialup lines are used and the terminal displays the standard communication prompts.

minal. Press [*] or [#] to scroll the display. Press [CLEAR] to return to the idle prompt.

cating it is ready to proceed with the next transaction.

TRANZ 460 Terminal 6 - 11

FDC Retail/Debit Purchasing Card Reference Manual

Close Batch

Follow this procedure to close a batch of transactions with the host. This will clear the batch from the terminal’s memory and enable it to store future transactions.

Display Response

1. READY **nnn**

CLOSE BATCH

2. ENTER PASSWORD Enter the manager password if required,

****** NO TRANSACTIONS There is no batch.

3. ENTER AMOUNT This prompt only appears if the auto-insert

PRINTING... If the Auto Report option is ON, the printer

4. REPORTING? Y/N Enter [9] for "Y" print the transactions in the

5. CLOSING > > > >

CLOSING > > > >

Press the [9] key labeled CLOSE.

then press [ENTER]. The display echoes each keypress with an asterisk.

totals option is set to O FF. Enter the terminal total amount without the decimal, then press [ENTER].

prints the Detail and Terminal Totals reports.

batch, or [6] for "N" to continue with the Close.

The terminal is formally closing the batch with the host computer. The display alternates messages indicating it is transmitting and receiving.

6. <host response> Press [CLEAR] to return to the idle prompt.

7. READY **nnn** The terminal returns to the idle prompt indi-

6 - 12 TRANZ 460 Terminal

cating it is ready to proceed with the next transaction.

7. Terminal Functions

Terminal functions include operations that do not require communication with a host. To use the terminal in the function mode, press the [FUNC/ENTER] blue key followed by the desired function key.

Note: The **nnn** indicates the number of spaces left for storage of data capture transactions. For example, READY **3** indicates that there is space for storage of three more transactions.

Item Review

Use this function to review items stored in the terminal capture file. You may also void a record using the [4] key, print an item and edit an amount field, however, you may not edit a voided record.

Display Response

1. READY **nnn** Press [FUNC] and the [1] key labeled ITEM

REV.

2. ENTER PASSWORD

******

3. ENTER CARD TYPE Enter [1], [2] ... [10] for card type, then press

4. ENTER ITEM # Enter the item number of the transaction to

NOT FOUND The terminal cannot find the item number.

TRANZ 460 Terminal 7 - 1

Enter the manager password if required, then press [ENTER]. The terminal echoes each keypress with an asterisk.

[ENTER], or press [ENTER] to review the beginning of the batch.

Note: If only one card type was set up for all cards, this prompt does not appear.

review or press [ENTER] to review the first item in the batch.

Press [CLEAR] to return to the idle prompt.

Note: This prompt is a warning and may not be displayed. When it is displayed, follow the recommended response.

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

5. itm AA $99999.99

9999999999999999 999 $9999.99 a $999.99 OPER A IIIIIIII RET TERMS 9999

88888............8888

AAAAAAAAAAXXXXXX aaaaaaaaaaaaaaaa sssss zzzzz-zzzz <option data #1> <option data #2>

Press [*] or [#] to scroll the display fields. The terminal displays transaction data in multiple screens which contain some or all of the following data, depending on setup options:

itm = Item number AA = Transaction type $99999.99 = Total amount 9999999999999999 = Account number 999 $9999.99 = Base sale amount a $99.99 = AVS resp. code, tax amount OPER = Operator ID, if enabled A = Authorization Character Indicator IIIIIIII = Invoice number RET TERMS 9999 = Retail terms

888888....88888 = Descriptor codes

AAAAAAAAXXXXXX = Host response

aaaa....aaaa = Transaction identifier

sssss zzzzz-zzzz = AVS street address/ZIP Press [ALPHA] to print this record and

remain on this step. Press [4] to Void the record and continue with Step 6. If you are viewing an amount field and wish to change the amount, press [BACKSPACE] key in the new amount, press [ENTER] and remain at this step. Press [CLEAR] to end the record review, or press [ENTER] to view the next item.

6. VOID-PRESS ENTER Press [ENTER] to void this record, or press

7. ENTER TO CONFIRM Press [ENTER] again to confirm the void, or

END OF BATCH The terminal displays "END OF BATCH"

8. READY **nnn** The terminal returns to the idle prompt

7 - 2 TRANZ 460 Terminal

[CLEAR] to quit.

press any other key to return to Step 5. Press [CLEAR] to return to the idle prompt.

after review of the last item in the batch. Press [CLEAR] to return to the idle prompt.

indicating it is ready to proceed with the next function.

Totals Review

Follow this procedure to review terminal totals by card type, all card types, or by operator ID.

Display Response

1. READY **nnn** Press [FUNC] and the [2] key labeled

7. Terminal Functions

TOTALS.

2. ENTER PASSWORD

******

3. CARD=1 OP=2 Enter "1" for credit card transaction totals

4. ENTER CARD TYPE

AAAAAAAA

5. 99T 999 99999.99

99S 999 99999.99 99R 999 99999.99 99VS 999 99999.99 99VR 999 99999.99

6. TT 999 999999.99

CDT 999 999999.99 DBT 999 999999.99

Enter the manager password if required, then press [ENTER]. The terminal echoes each keypress with an asterisk.

and continue with Step 4, or enter "2" for operator totals and continue with Step 7.

Enter [1], [2] . . . [10], for card type, and press [ENTER], or press [ENTER] to go to Step 6 for the terminal grand total. The card type displays for one second.

The terminal displays specified totals for the card type. Press [*] or [#] to scroll the display. Press [ENTER] to return to Step 4 or [CLEAR] to end. 99 = card type 01–10 T = Totals, no. items and amount S = Sale totals, no. items and amount R = Return totals, no. items and amount VS = Void Sale totals, no. i tems, amount VR = Void Return totals, no. items, amount

The terminal displays grand totals. Press [ENTER] to return to Step 4 and enter another card type to review or press [CLEAR] to return to the idle prompt.

7. OPERATOR ID Enter the operator ID for individual totals,

then press [ENTER] and continue with Step 9, or press [ENTER] for all totals and continue with Step 8.

8. OT 999999.99 The terminal displays totals for all operator

IDs (OT= Operator Totals). Press [ENTER] to return to Step 7 and enter another operator ID.

9. O nnnn 999999.99 The terminal displays totals for the selected

operator ID. Press [ENTER] to return to Step 7 or [CLEAR] to return to the idle prompt.

TRANZ 460 Terminal 7 - 3

Demo Mode

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

10. READY **nnn** The terminal returns to the idle prompt

indicating it is ready to proceed with the next function.

Follow this procedure to place the terminal in or out of Demo Mode.

Display Response

1. READY **nnn** Press [FUNC] and the [3] key labeled DEMO.

2. DEMO Y/N

3. MUST CLEAR BATCH There is an open batch. Press [CLEAR] to

4. DEMO **nnn** The terminal displays the Demo mode idle

Press "Y" for Demo mode, or "N" for Live mode. Press [ENTER] for no change.

return to the idle prompt and close the open batch.

prompt.

7 - 4 TRANZ 460 Terminal

Print Options

7. Terminal Functions

Follow these procedures to print batch details, operator totals, terminal totals or to reprint the last receipt.

Display Response

1. READY **nnn** Press [FUNC] and the [5] key labeled PRINT.

2. ENTER PASSWORD

******

3. PRINT OPTION ? Enter the number that corresponds to the

4. DETAIL

ENTER CARD TYPE Enter the card type, then press [ENTER] or

5. SORT BY ID? Y/N Select "Y" to print a detail report by operator

6. ENTER ITEM # Enter the item number and press [ENTER],

Enter the manager password if required, then press [ENTER]. The terminal echoes each keypress with an asterisk.

item you wish to print, then press [ENTER]. 1 - detail items

2 - terminal totals 3 - reprint last receipt

If you select "1", continue with Step 4. If you select "2", continue with Step 7. If you select "3", continue with Step 8.

press [ENTER] for all card types.

number and in item number order, and continue with Step 9. Select "N" for a detail report in item number order only and continue with Step 6.

or press [ENTER] for a printed list of all items and continue with Step 9.

7. TOTALS

CARD=1 OP=2 Enter "1" for a printed report of credit card

transaction totals, then press [ENTER], or enter "2" for a printed report of operator totals. Continue with Step 9.

RE-PRINT The terminal displays this message for 1

second, then proceeds to reprint the last receipt.

8. ENTER ITEM # Enter the item number of the record you

wish to reprint, or press [ENTER] to reprint the last transaction, provided no new transaction has been initiated.

TRANZ 460 Terminal 7 - 5

FDC Retail/Debit Purchasing Card Reference Manual

Display Response

9. PRINTING.... The printer prints the selected option.

10. READY **nnn** The terminal returns to the idle prompt and

is ready to proceed with the next function.

7 - 6 TRANZ 460 Terminal

8. TRANZ 460 Accessories

VeriFone provides an assortment of accessories to enhance your TRANZ 460 terminals.

• An extended 3-year warranty on all TRANZ 460 terminals

• Silk-screened custom overlays that display your company’s logo and

other special key functions

Telephone Cord

PINpad 201 Device

PINpad 101 De vice

• An assortment of AC power packs for your "spares" inventory

• Telephone cords

• Duplex telephone adapters for connecting multiple telephone devices to

a single jack

• PINpad devices for entering customer personal identification numbers

• Bar code wands for scanning bar codes

• Consumables such as paper and ribbons you can order by phone

(800-233-0522) or FAX (714-434-2498)

Bar Code W and

Tele ph one Ad ap ter

TRANZ 460 Terminal 8 - 1

FDC Retail/Debit Purchasing Card Reference Manual

8 - 2 TRANZ 460 T erminal

Appendix A. TRANZ 460 Integral Printer

The TRANZ 460 terminal features an integral Epson Model 180 24-character roll printer. Besides the default USA 96-character set, it is capable of supporting a number of special printing enhancements such as TALL, WIDE and INVERSE, eleven different country character sets and a number of useful graphics. Refer to Appendix E of the Number 12412, for a list and examples of the different character sets as well as printer commands used to control the TRANZ 460 printer.

Paper Detect

There is a paper detection device that prevents printing a transaction without producing a printed receipt. When the paper sensor detects the lack of paper, the printer completes the line it is currently printing, then stops any additional printing.

Refer to Section 3 of this manual for instructions on loading a paper roll and ribbon cassette in the printer.

TRANZ 460 Reference Manual

, Part

Specifications

Model: Epson Model M-180 mechanical micro-dot Printing Method: Impact dot matrix (6 print solenoids) Print Format: Total dots- 144 max/1 dot line

Total columns - 24 Max Copy Capacity: 1 original plus 1 copy Ribbon Cassette: CRM0012-01, Black

CRM0012-02, Purple Paper: CRM0013, woodfree, pressure sensitive Reliability: MCBF (mean character between failure) 1 million lines Dimensions: 91 mm wide, 46.9 mm deep, 15.8 mm high

Following is a sample printed receipt for the FDC Sale transaction, and samples of other printed reports.

TRANZ 460 Terminal A - 1

FDC Retail/Debit Purchasing Card Reference Manual

HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

** RE-PRINT **

ITEM: ITM CCC AAAAAA

OP: XXXX

ACCT: XXXXXXXXXXXXXXXX

EXP: XXXX

RESP: AAAAAAAA XXXXXX

INV: X X X X X X X X

AUTH: X X X X X X <opt. prompt #1>: <opt. prompt #2>:

P H O N E O R D E R

AMT: $ 9 9 9 9 9 . 9 9

TAX: $ 9 9 9 . 9 9

Six programmable mercha nt message lines

Merchant ID, T erminal ID Term inal Da te an d Time

Reprinted receipt s only

Item num ber, ca rd, tran type Operator ID Account number Expiration date Host re spon se Invoice Number Authorization code (op tional) Option prompt # 1 Option prompt # 2

Phone Order marker

Total amount Tax am ount (optio na l)

I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT (MERCHANT AGREEMENT IF CREDIT VOUCHER)

X SIGNATURE

TOP COPY - MERCHANT BOTTOM COPY - CUSTOMER

FLEX MESSAGE 2

Figure A-1. Sample Sale Receipt

A - 2 TRANZ 460 Terminal

Cardholder ag reem ent (flexible lin es)

Cardholder sign at ure

Message to cardhold er

(Two flexible lines)

Appendix A. TRANZ 460 Integral Printer

DETAIL REPORT

HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

ITEM: ITM CCC AAAAAA

OP: XXXX

ACCT: XXXXXXXXXXXXXXXX

EXP: XXXX

CUST: XXXXXXXXXXXXXXXXXX

RESP: AAAAAAAA XXXXXX

INV: XXXXXXXX

DESC: 8888888888888888888888

TERM: 9999

TID: aaaaaaaaaaaa PHONE ORDER <opt. prompt #1>: XXXXXXXX <opt. prompt #2>: XXXXXXXX AMOUNT TAX $999999.99 $999.99 TOTAL: $99999.99

ITEM: ITM CCC AAAAAA

OP: XXXX

ACCT: XXXXXXXXXXXXXXXX

EXP: XXXX

CUST: XXXXXXXXXXXXXXXXXX

RESP: AAAAAAAA XXXXXX

INV: XXXXXXXX

DESC: 8888888888888888888888

TERM: 9999

TID: aaaaaaaaaaaa PHONE ORDER <opt. prompt #1>: XXXXXXXX <opt. prompt #2>: XXXXXXXX AMOUNT TAX $999999.99 $999.99 TOTAL: $99999.99

Six programmable mercha nt message lines

Merchant ID, Te rminal ID Term inal Da te a nd Tim e

Detail item num ber, card , trantype Operator I D Account number Expiration date Customer code Host response Invoice Num ber (op tio nal) Descriptor Codes Retail Term s Transact ion ID Phone Ord er ma rke r Option p romp t #1 Option p romp t #2

Amoun t w/ o ta x, T ax amou nt Total am ount

END OF BATCH

TRANZ 460 Terminal A - 3

Figure A-2. Sample Detail Report

FDC Retail/Debit Purchasing Card Reference Manual

TOTALS REPORT

HEADER LINE 1 HEADER LINE 2 HEADER LINE 3 HEADER LINE 4 HEADER LINE 5 HEADER LINE 6

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY TIME HH:MM ?M

# TRAN C OUNT AMOUNT

TT ITM xxxxxx.xx 1 S nnn xxxxxx.xx

1 R nnn xxxxxx.xx 1 VS nnn xxxxxx.xx 1 VR nnn xxxxxx.xx

2 S nnn xxxxxx.xx . . . . . . . . .

Six programmable merchant messag e line s

Merchant ID, Termi nal ID Termi nal Dat e a nd Tim e

Termin al T otal

Card type 1, Sa le total Card type 1, Re turn to tal Card type 1, Vo id Sale to tal Card type 1, Vo id Return t otal

Card t yp e 2, Sal e to ta l

10 S nnn xxxxxx.xx 10 R nnn xxxxxx.xx 10 VS nnn xxxxxx.xx 10 VR nnn xxxxxx.xx

DEBITS T nnn xxxxxx.xx

Figure A-3. Sample Totals Report

A - 4 TRANZ 460 Terminal

Card type 10 , Sale to tal Card type 10 , Return total Card type 10, Voi d Sale t otal Card type 10 , Voi d Return total

Debit co unt and a m ount

Appendix A. TRANZ 460 Integral Printer

OPERATOR TOTALS REPORT

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99 AAAA CARD TOTAL $999999.99

END OF OPERATORS

Merchant ID, Termi nal ID Termi nal Dat e a nd Tim e

Operator ID, Tota l

Figure A-4. Sample Operator Totals Report

TRANZ 460 Terminal A - 5

FDC Retail/Debit Purchasing Card Reference Manual

BATCH CLOSED

XXXXXXXXXXXXXXXXX XXXX

DATE MM/DD/YY

TIME HH:MM ?M

# TRANS: NNN AMOUNT: $xxxxxxxxxx.xx RESP: xxxxxxxx

Merchant ID, Te rminal ID Term inal Da te a nd Tim e

Total number tra nsactions in batch Total dol lar am ount Host response

Figure A-5. Sample Batch Closed Header

Note: The batch number "xxxxxxxx" appears in the form the user entered. It appears as blanks if the user pressed [ENTER] to bypass this field during the transaction. If the batch number option is set to OFF, a blank line appears instead of the batch number line.

A - 6 TRANZ 460 Terminal

Appendix B. PINpad 101 Device

Introduction

The PINpad 101 data entry device accepts spersonal identification numbers (PINs) for Debit card transactions. The PINpad 101 device uses a master key and a working key to encrypt the PIN input. Typicall y, a PIN is a 4- to 12-digit code known only by the customer and the bank. A PIN is used during retail transactions to verify that the customer is authorized to use the credit card offered; the PIN also serves as the cardholder identification for the credit or debit transaction.

The PINpad unit connects to a TRANZ 460 terminal that controls PIN entry operations and does the actual communication with the host computer.

Figure B-1. PINpad 101

PINpad Device Components

The PINpad device components include:

• 8-character display

• 12-key telephone-style keypad

Display The 8-character display shows up to 16 characters through automatic

scrolling. The PINpad 101 device displays fully-formed numerals, letters and special characters * and #. Information displayed includes characters entered from the keypad, instructions, prompts and error messages.

TRANZ 460 Terminal B - 1

FDC Retail/Debit Purchasing Card Reference Manual

Keypad The keypad’s 12 keys are used for PIN and data entry and manual

diagnostics. Please see the PINpad 101 Reference Manual, Part Number 10420, for further details on diagnostic procedures and programming.

GHI

PRS

ABC

JKL

TUV

DEF

MNO

WXY

OPER

CLEAR ENTER

Figure B-2. PINpad 101 Device Keypad

Selecting a Location for the PINpad Device

Select a location for the PINpad device that is convenient for the customer and offers adequate ventilation and protection for the unit.

In general, avoid areas with:

• Excessive heat

• Oil or moisture

• Excessive dust

• Excessive electrical noise (caused by air conditioners, motors, fans or

power tools)

• Direct sunlight

• Artificial light that could reflect glare off the display

B - 2 TRANZ 460 Terminal

Unpacking

Appendix B. PINpad 101 Device

Carefully inspect the shipping carton and its content for shipping damage. If the PINpad device was damaged during shipment, immediately file a claim with the shipping company and notify VeriFone, Inc.

Warning: Do not use the PINpad unit if it has been damaged.

1. Remove the PINpad unit from the shipping carton.

2. Remove any protective plastic wrap and place the unit on a table or counter top.

3. Remove the protective plastic wrap from the display panel on the top of the PINpad.

4. Replace all the packing materials, close the lid and save the carton for repacking or moving the PINpad device in the future.

Connecting the PINpad Device to the Terminal

Unplug the terminal power pack before connecting the PINpad 101 device. The PINpad 101 device rear panel has a modular, 4-wire interface port for power and communication connection to the terminal.

Warning: Turn off or unplug the terminal whenever you connect or disconnect the PINpad. Be sure the terminal is not processing data when you cut power. Memory corruption and data loss can result.

Figure B-3 illustrates the PINpad 101 unit connection to a TRANZ 460 terminal.

Plug the cable into the PINpad device connector on the rear of the terminal. Use the rubber grommet (cable cover) to protect the cord. See the lower illustrations for more detail.

1. Connect the modular plug on the PINpad cable to the modular jack on the rear of the PINpad unit.

2. Connect the other end of the cable to the PINpad unit port on the side of the terminal.

3. Spread the grommet open and put it on the cord with the narrow end facing the PINpad device.

TRANZ 460 Terminal B - 3

Figure B-3. PINpad 101 Device Cable

Connections

FDC Retail/Debit Purchasing Card Reference Manual

4. Slide the grommet up the cord and push its narrow end into the modular jack. When properly installed, the grommet should fit flat against the rear of the PINpad device.

Cable Part Numbers

Part No. Description

10441-01 0.6 M, coil ed (s tretches

to 7 ft.) 10441-02 1.1 M, coiled (stretches to 15 ft.) 01582-00 1 M, straight 01582-01 3.6 M, straight 01582-02 7.6 M, straight

PINpad 101 Device Mounting

The optional PINpad mount holds your PINpad unit securely to a counter top or a wall. The PINpad device can be lifted from the mount anytime for hand-held operation.

First select a location for the mount on a smooth wall or countertop. Be sure the cable can easily reach the terminal from this position without stretching.

Figure B-4. PINpad Unit Mount

Components (Exploded View)

Wall Mounting 1. Screw the flat wall plate securely to the wall as shown in Figure B-4. Use

screw anchors if you are fastening the mount to a cement or brick wall. If you are fastening the plate to drywall, the screws must go into the studs behind the wall. Screw anchors alone will not safely hold the PINpad mount to drywall.

2. Fasten the angled metal bracket to the wall mount using the TORX

machine screws provided. The two slots on the bracket allow a TORX screwdriver to reach these screws.

3. Insert the two large slotted screws into the top of the angled bracket but do

not tighten them yet.

4. Position the keyholes on the molded cradle over the slotted screws on the

angled bracket. Slide the mount to the right until both screws are in the narrow ends of the keyholes. If necessary, loosen the screws slightly until the cradle slides easily.

5. Tighten the slotted screws to secure the cradle to the angled bracket.

Insert the small molded covers to conceal the keyholes.

6. Place the PINpad device firmly into cradle.

B - 4 TRANZ 460 Terminal

Appendix B. PINpad 101 Device

Countertop Mounting 1. To secure the cradle, screw the wood screws into the counter top through

the narrow ends of the keyholes. If you do not want to make any holes, use the double-faced tape provided with the wall mount.

2. Place the PINpad device firmly into the cradle.

PINpad Device Startup

If the PINpad master keys are loaded, the unit automatically starts up when connected to the terminal. Upon startup, the PINpad device briefly displays the version and date followed by the idle prompt.

The Idle Prompt

The PINpad device displays rows of characters that resemble a marching arrow ( <- - - - - -). This is the idle prompt and indicates the device is ready for use. This application sets the idle prompt via a ZONTALK download.

Using the Keypad

The PINpad unit has 12 keys—much like a standard telephone—and includes letters A through Z, numerals 0 through 9 and special characters * and #.

GHI

PRS

CLEAR

ABC

JKL

TUV

OPER

DEF

MNO

WXY

ENTER

Figure B-5. PINpad Keypad

TRANZ 460 Terminal B - 5

Maintenance

Cleaning Periodically clean the PINpad device with a clean cloth dampened with water

FDC Retail/Debit Purchasing Card Reference Manual

To complete a transaction, the PINpad device displays a prompt requesting PIN entry. Enter your PIN number and press [ ENTER]. The device rotates a processing display when it successfully receives the PIN entry.

Note: To clear the PINpad unit display to reenter a PIN, press [CLEAR].

Refer to the appropriate PINpad Reference and Programmer’s Manual, for more complete details, including diagnostic procedures and programming considerations. See list of part numbers on page B-7.

VeriFone follows stringent quality control standards in manufacturing all PINpad devices . Each unit receives numerous tests before l eaving the factory to ensure quality and reliability. However, should you encounter a problem in operation, read this section for possible causes and solutions.

and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your PINpad device can be damaged by liquids, do not spray liquid cleaners directly on the unit. Always apply the cleaner to the cloth before cleaning the PINpad device.

Returning

the PINpad Device

If you need to return your PINpad unit for service or replacement, call the toll free number given below and ask for the VeriFone MRA (Merchant Return Authorization) desk. Be sure to mention the serial number found on the bottom of your unit.

If phoning from the United States, call 800-834-9133. If phoning from outside the United States, call 714-979-1870.

Warning: Do not try to service, repair or adjust the PINpad device in any other way. Return the unit to VeriFone if it does not operate properly.

Send the malfunctioning PINpad device with approved MRA number to VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or replacement.

Troubleshooting These troubleshooting guidelines identify various problems and the

appropriate corrective action. If you have a problem with your PINpad device, read these troubleshooting examples. If your problem persists or is not listed here, call the toll free number (800-834-9133) and ask for the VeriFone MRA (Merchant Return Authorization) desk. You must have an MRA desk approval before returning your equipment for repair.

Warning: Turn off or unplug the terminal whenever connecting or disconnecting it from the PINpad device. Do not turn o ff or unplug the controller while it is processing; memory corruption and data loss can result.

B - 6 TRANZ 460 Terminal

Appendix B. PINpad 101 Device

Problem Solution

Display Panel does not work 1. Check all your cable connections.

2. Check your terminal’s AC outlet to be sure it’s supplying sufficient power; substitute the terminal’s power pack with another power pack.

3. Your application program might not be loaded correctly; download the application program and try again.

4. Run display reliability test as described in the PINpad 101 Reference and Programmer’s Manual, Part Number 10420.

If the problem persists, phone the VeriFone MRA desk.

Keypad does not respond 1. Check your display panel. If the wrong

characters are displayed or nothing at all, refer to the solutions for previous problem.

Documentation

PINpad 101 Reference and Programmer’s Manual, Part Number 10420, Revision C.

Part Numbers

Unit Part Number

PINpad 101 Device P003-106-02

2. Run manual keypad diagnostic as described in the PINpad 101 Reference and Programmer’s Manual.

If the problem persists, phone the VeriFone MRA desk.

TRANZ 460 Terminal B - 7

FDC Retail/Debit Purchasing Card Reference Manual

B - 8 TRANZ 460 Terminal

Appendix C. PINpad 201 Device

Introduction

The PINpad 201 data entry device, VeriFone Part Number P003-120-05, accepts Personal Identification Numbers (PINs) during debit card transactions. The PINpad 201 device uses a master key and a working key to encrypt PIN input. The PIN verifies that the customer is authorized to use the debit card offered and serves as an electronic signature for the transaction.

Display

Figure C-1. PINpad 201

PINpad 201 Device Components

The PINpad device components include:

• 16-character display

• Magnetic cardreader

• Push button telephone-like keypad

Selecting a Location for the PINpad Device

Cardreader

Keypad

Select a location for the PINpad device that is convenient for the customer and offers adequate ventilation and protection for the unit.

In general, avoid areas with:

• Excessive heat

• Oil or moisture

• Excessive dust

• Excessive electrical noise (caused by air conditioners, motors, fans or

power tools)

• Direct sunlight

• Artificial light that could reflect glare off the display

TRANZ 460 Terminal C - 1

Unpacking

FDC Retail/Debit Purchasing Card Reference Manual

Carefully inspect the shipping carton and its contents for shipping damage. If the PINpad 201 unit was damaged during shipment, immediately file a claim with the shipping company and notify VeriFone, Inc.

Warning: Do not use the PINpad unit if it has been damaged.

1. Remove the PINpad device from the shipping carton.

2. Remove any protective plastic wrap and place the unit on a table or countertop.

3. Remove the protective plastic wrap from the display panel.

4. Replace all the packing materials, close the lid and save the carton for repacking or moving the PINpad device in the future.

Connecting the PINpad Device to the Terminal

The PINpad 201 device rear panel has a modular, 4-position interface port for power and communication connection to the TRANZ 460. (The rear panel also has a power pin connector, which is not used for this system implementation.) Figure C-2 illustrates how to connect the PINpad unit to the TRANZ 460. For other terminal connections, refer to Section 3 of this manual.

Warning: Turn off or unplug the terminal whenever you connect or disconnect the PINpad device. Be sure the terminal i s not processing data when you cut power. Memory corruption and data loss can result.

1. Turn off or unplug the power to the terminal.

2. Connect one end of the cord to the terminal.

3. Connect the other end of the cord to the PINpad device.

4. Turn on or plug in the power to the terminal.

PINpad Device

Figure C-2. PINpad Device to TRANZ 460 Connection

C - 2 TRANZ 460 Terminal

TRANZ 460

Cable Part Numbers Part No. Description

10441-01 .6 M, coiled (stretches to 7 ft) 10441-02 1.1 M, coiled (stretches to 15 ft) 01582-00 1 M, straight 01582-01 3.6 M, straight 01582-02 7.6 M, straight 02597-01 Adapter, gender change 02598-01 Adapter, gender change 10776-01 Interface to PC 10776-02 Interface to AT

Appendix C. PINpad 201 Device

Cable

Routing Channels

The cable routing channels, located under the unit, allow you to route the modular cord to the front of the PINpad device instead of the rear. Front routing is especially convenient for wall mounting.

1. Turn the PINpad unit upside down and locate the cable channel.

2. Insert a section of the cable into the channel closest to the cable plug.

3. Be sure the cable is straight and nested securely in the channel.

4. Turn the PINpad unit right side up and position it with the cords neatly out of the way.

PINpad 201 Device Mounting

VeriFone offers optional wedge and flat mounts for use with the PINpad device. A wedge mount inclines or lifts the unit when mounting on counter tops or walls. A flat mount allows you to attach the PINpad device to a flat surface.

PINpad Device Startup

If the master keys are loaded, the PINpad unit automatically starts up when connected to the terminal. Upon startup, the PINpad device briefly displays the version and date followed by the idle prompt.

The Idle Prompt

The PINpad device, by default, displays rows of characters that resemble a marching arrow ( <--------------). This represents the idle prompt and indicates the unit is ready for use.

TRANZ 460 Terminal C - 3

FDC Retail/Debit Purchasing Card Reference Manual

The display of the PINpad device idle prompt can be downloadable. For example, the idle prompt display may be customized to display a "WELCOME" message.

Using the Cardreader

The cardreader reads data quickly and accurately and is generally the preferred method since the card swipe lessens the chance for human error. However, manual keypad entry is useful if a card is damaged or when an order is being taken by phone or mail.

1. Check the display for the idle prompt. If not displayed, press [CLEAR] twice to cancel any current operation and display the idle prompt.

2. Hold the card so the magnetic stripe is down and facing left (toward the keypad or the center of the PINpad).

Figure C-3. PINpad Device

Cardreader

3. Insert the card in the rear of the slot and briskly slide it through the cardreader toward the front of the PINpad.

If the PINpad device cannot read the card number, it displays PLEASE TRY AGAIN. Check how you are holding the card and slide it through the slot again. If the number still cannot be read, enter the number on the keypad followed by [#/ENTER].

Using the Keypad

The PINpad 201 unit has 12 keys—much like a standard telephone—and includes letters A through Z, the numerals 0 through 9 and special characters * and #.

To enter your personal identification number to complete a transaction, the PINpad displays a prompt requesting PIN entry. Enter your number and press [#]. The PINpad device rotates a processing display when it successfully receives the PIN entry.

Note: You can clear the PINpad unit display to reenter a PIN by pressing [CLEAR]. Refer to the PINpad 201 Reference and Programmer’s Manual, P/N 10297 for more complete details including diagnostic procedures and programming considerations.

GHI

PRS

CLEAR

ABC

JKL

TUV

OPER

DEF

MNO

WXY

ENTER

Figure C-4. PINpad 201 Keypad

C - 4 TRANZ 460 Terminal

Appendix C. PINpad 201 Device

"THANK YOU" appears for 3 seconds at the end of the transaction. The PINpad device then returns to the idle prompt.

Maintenance and Keypad Diagnostics

VeriFone follows stringent quality control standards in manufacturing all PINpad devices. Each unit receives numerous tests before leaving the factory to ensure quality and reliability. However, should you encounter a problem in operation, read this section for possible causes and solutions.

Cleaning Periodically clean the PINpad device with a clean cloth dampened with water

and a mild soap or cleaner. Do not use harsh chemicals.

Warning: Because your PINpad unit can be damaged by liquids, do not spray liquid cleaners directly on the device. Always apply the cleaner to the cloth before cleaning the PINpad device.

Returning

the PINpad Device

If phoning from the United States, call 800-834-9133. If phoning from outside the United States, call 714-979-1870.

Warning: Do not try to service, repair or adjust the PINpad device in any other way. Return the unit to VeriFone if it does not operate properly.

Send the malfunctioning PINpad device with approved MRA number to VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or replacement.

Troubleshooting These troubleshooting guidelines identify various problems and the

appropriate corrective action. If you have a problem with your PINpad unit, read these troubleshooting examples. If your problem persists or is not listed here, call the toll free number (800-834-9133) and ask for the VeriFone MRA (Merchant Return Authorization) desk. You must have MRA desk approval before returning your equipment for repair.

Warning: Turn off or unplug the terminal whenever connecting or disconnecting it from the PINpad device. Do not turn off or unplug the terminal while it is processing; memory corruption and data loss can result.

Problem Solution

Display Panel does not work 1. Check all your cable connections.

2. Check your terminal’s AC outlet to be sure it’s supplying sufficient power; substitute the terminal’s power pack with another power pack.

TRANZ 460 Terminal C - 5

FDC Retail/Debit Purchasing Card Reference Manual

Problem Solution

3. Your terminal’s application might not be loaded correctly; download application and try again.

4. Run display reliability test as described in the PINpad 201 Reference and Programmer’s Manual, Part Number

10297.

If the problem persists, phone the VeriFone MRA desk.

Keypad does not respond 1. Check your display panel. If the wrong

characters are displayed or nothing at all, refer to the solutions for previous problem.

2. Run the manual keypad diagnostic as described in the PINpad 201 Reference and Programmer’s manual.

If the problem persists, phone VeriFone MRA desk.

Cardreader does not work 1. Perform your transaction using several

debit cards to ensure problem is not a defective card. When sliding cards through the cardreader, be sure the magnetic stripe is down and facing left.

2. Verify that Message Q3, Ignore Card Swipe, has not been used.

3. Verify that Message Q4, Turn Cardreader On/Off is turned on.

4. Your terminal application may not be properly loaded. Download your application and try again.

5. Perform Cardreader Diagnostic, described in the PINpad 201 Reference and Programmer’s Manual, Part Number

10297.

6. Enter the information manually from the keypad. If the transaction works, phone the VeriFone MRA desk.

C - 6 TRANZ 460 Terminal

Appendix D. Prompts and Error Messages

The following list includes the prompts and error messages that may appear on your terminal’s display. The l ist consists of two columns:

• The left column is the message or prompt

• The right column contains an explanation of the message and any appro-

priate required response.

ACCEPTED itm Approval response if the transaction was performed offline. Press [CLEAR]

to return to the idle prompt.

ACCT RANGE ITEM? Enter the account range item number 1–9, then continue to answer all

prompts.

ALREADY VOIDED Display indicating that the transaction selected to be voided has already

been voided. Press [CLEAR] to return to the idle prompt.

AMEX SPLI T Y/ N AMEX PRIMARY #? AMEX SECOND #? AMEX MERCH ID? AMEX CARD TYPE?

AMOUNT OF SALE ? Enter the total amount of the sale without the decimal, then press [ENTER].

APPROVED: nnnnnn Approval number on AUTHORIZATION ONLY transactions sent from the host.

AUTH ONLY Display when key [3] is pressed when initiating procedures to authorize a

AUTO CLOSE Y/N

CLOSE TIME HH:MM

Host setup prompts. If you select "Y" for AMEX host split dial , continue with the remaining prompts. Select "N" to disable split dial and go to the Discover host prompts.

sale. Wait for the next prompt.

Select "Y" for the terminal to automatically close, then enter the close time in 24-hour format and press [ENTER]. Select "N" for no auto close.

TRANZ 460 Terminal D - 1

FDC Retail/Debit Purchasing Card Reference Manual

AVS ADDRESS Enter the cardholder’s street address, then press [ENTER].

AVS ZIP Enter the cardholder’s ZIP code, then press [ENTER].

BANKCARD ADDRESS

9999999999999999999999

BATCH IS FULL Indicates that data capture memory is full and no more transactions can be

CALL CENTER Operator should call the credit authorization center voice line.

CARD=1 OP=2 In a Totals Review function, press "1" to review totals by card type or "2" to

CARD RANGE INFO ACCT RANGE ITEM? nn-LOW? nn-HIGH? nn-CARD TYPE? nn-CARD ABBREV? nn-TERMS? Y/N nn-DES CODE 0/2/4 nn-AVS ? Y/N nn-CUST CODE? Y/N

Prompt that appears if you select "Y" at the ENABLE DDOV? prompt. Press [ENTER] to accept the current address, or key in a new host address, up to 20 alphanumeric characters, then press [ENTER].

stored in memory until data capture file is cleared.

review operator totals. This prompt also appears i n the Print Totals Report function.

Setup Code 2 was entered allowing the operator to enter card range information.

Note: You must answer ALL prompts. Press [9] or [6] for "Y" and "N" responses. At the Customer Code, prompt, enter 1 to 25 numeric digits.

CLEAR BATCH Display when Code 9 of the Setup function is selected. Wait for the next

prompt.

CLEAR? Y/N Setup function Code 9 allowing the operator to clear the terminal buffer and

return to the setup mode. Press "Y" to continue or "N" to exit the function.

CLOSE BATCH The Close Batch transaction, Key [9], was selected.

CLOSING > > > > Close Batch display when the terminal is closing with the host.

COMMUNICATING Display when the terminal is sending or receiving data from the download

host.

D - 2 TRANZ 460 T erminal

Appendix D. Prompts and Error Messages

CONNECTED The terminal has connected with the host computer and is ready to begin

communicating.

CREDIT=0 DEBIT=1 Select "1" for debit transactions, or "0" for credit transactions. Wait for the

next prompt.

CURRENTLY YES

CURRENTLY NO

CUSTOMER CODE Enter the customer code, up to 25 alphanumeric characters, then press

CUSTOMER CODE? Y/N Account Range setup option. Select "Y" for the terminal to prompt for entry

DEBIT? Y/N Press "Y" to enable debit transactions, or "N" to disable.

DECLINED The host computer has declined authorization of a transaction.

DEMO Y/N Display when you press [FUNC] [3] to place the terminal in Demo mode.

DESC CODE Enter the descriptor codes, up to four sets, then press [ENTER].

Display that appears following the ENABLE DDOV? Y/N prompt, showing the current communications DDOV setting (YES or NO). Press [ENTER] to accept the current setting. Press [9] for YES, or [6] for NO to change the setting.

[ENTER].

of the customer code during specific transactions, or "N" for no prompt.

Select "Y" or "N" as desired, then wait for the next prompt.

DETAIL Display indicating print Option 1, audit detail, was selected.

DIALING The terminal is dialing the host computer.

DISC SPLIT Y/N DISC PRIMARY #? DISC SECOND #? DISC MERCH ID? DISC CARD TYPE?

DOES NOT BALANCE Display indicating the amount keyed in at the time of the Close is not in

Host setup prompts. If you select "Y" for Discover host split dial, continue with the remaining prompts. Select "N"to disable split dial.

agreement with the terminal balance.

TRANZ 460 Terminal D - 3

FDC Retail/Debit Purchasing Card Reference Manual

DOWNLOAD DONE Display after completion of successful download.

ENABLE VPL? Y/N Host setup prompt. Press [9] for "Y" to enable VPL communications, or [6]

for "N" to disable.

END OF BATCH Display in an Item Review function indicating the last item in the batch was

reviewed. Press [CLEAR] to return to the idle prompt.

itm ENTER ACCT # Enter the account number on the keyboard or slide the card through the

cardreader. "itm" is the transaction item number, for example 001, 002, 010, etc.

ENTER AMOUNT Enter the terminal total dollar amount of the batch you wish to close, then

press [ENTER].

ENTER AUTH CODE Enter the authorization code up to six alphanumeric characters, then press

[ENTER].

ENTER CARD TYPE When reviewing terminal totals and detail transactions, press [1], [2].....[6] for

the card type you wish to review.

ENTER ID NUMBER Enter the ID number on the keyboard, then press [ENTER].

ENTER INVOICE # Enter the invoice number for the transaction, then press [ENTER].

ENTER ITEM # Enter the item number of the transaction to review, or press [ENTER] to

review the first item i n the batch.

ENTER NEW PASSWD Enter the new manager password, then press [ENTER].

ENTER PASSWORD Enter the manager password, then press [ENTER].

ENTER PIN

PUSH "ENTER"

PINpad device prompt after it displays the debit transaction amount. The customer should enter his/her PIN on the PINpad device, then press the [ENTER] key.

D - 4 TRANZ 460 T erminal

Appendix D. Prompts and Error Messages

ENTER SETUP CODE Enter the code that corresponds to the selected option during a terminal

setup function.

ENTER TO CONFIRM Void transaction prompt. Press [ENTER] to confirm voiding the selected

transaction record.

ENTER TRAN CODE Enter the numeric transaction code, then press [ENTER] when requesting

check authorization.

EXPIRY DATE MMYY Enter the 4-digit expiration date using two digits each for the month and year,

then press [ENTER].

FUNCTION? Prompt when the [FUNC/ENTER] key is pressed asking which function the

operator wishes to initiate.

HOST INFO FDR PRIMARY #? FDR SECOND #? FDR CLOSE PHONE? FDR MERCH ID?

IDLE PROMPT Code 8 of the Setup function was selected. Press [ENTER] to leave the idle

INQUIRY Display indicating Key [6] was pressed. Wait for the next prompt.

NO ENQ FROM HOST The terminal did not see the ENQ character from the host. Repeat the

NO MERCHANT ID Display when a transaction is initiated and the merchant ID number was not

Setup Code 1 was selected. Enter the required interactive host information.

prompt unchanged. Press [BACKSPACE] and enter up to 16 alphanumeric characters to change the idle prompt, or [BACKSPACE] and [ENTER] to keep the default idle prompt READY **nnn**.

transaction, and if you receive the same message, call your authorization center for help.

entered in its memory location. Press [CLEAR] to return to the idle prompt, and follow procedures to enter the merchant ID number in the correct location.

NO TEL NUM Display when a transaction is initiated and the host telephone number was

not entered in its memory location. Press [CLEAR] to return to the idle prompt, and follow procedures to enter the telephone number in the correct location.

TRANZ 460 Terminal D - 5

FDC Retail/Debit Purchasing Card Reference Manual

NO TRANSACTIONS Display when the operator attempts to close, review or print a batch and

there are no transactions stored in the terminal’s memory. Press [CLEAR] to return to the idle prompt.

NOT FOUND The terminal cannot find the item number of transaction to review that has

been entered by user. Press [CLEAR] to return to the idle prompt.

OPERATOR ID Enter the 4-digit operator ID number, then press [ENTER].

OPTION FIELD Y/N Options setup prompt. Press [9] for "Y" to enable the extended prompt

fields, or [6] to disable.

OPTIONS DEVICE ID? INVOICE #? Y/N? OPERATOR ID? Y/N PHONE ORDER? Y/N RECEIPT? Y/N PREPRINT? Y/N AUTO REPORT? Y/N AUTO INSERT? Y/N PREDIAL? Y/N MAN ENTRY? Y/N

OUT OF PAPER Message indicating the integral printer is out of paper when you attempt to

PASSWORD? Enter the system password, then press [ENTER], to unlock the terminal’s

PASSWORD UPDATED Display that indicates new manager password was updated correctly. Press

Setup Code 5 was entered enabling the operator to enter the terminal identifier and application options.

Note: Answer all prompts. Press [9] and [6] for "Y" and "N" responses.

initiate a Debit transaction. The terminal returns to the idle prompt.

memory. The display echoes each entry with an asterisk (*).

[CLEAR] to return to the idle prompt.

PHONE ORDER? Y/N Select "Y" if the transaction is a phone order, or "N" if it is not, then press

[ENTER].

PLEASE TRY AGAIN The cardreader was unable to read the card swipe. Slide the card agai n.

PRINT OPTION? Enter [1] to print detail items, [2] to print terminal total s,or [3] to reprint the

last receipt.

D - 6 TRANZ 460 T erminal

Appendix D. Prompts and Error Messages

PRINTER / PIN PAD

PRINTER? Y/N

PROGRAMING ERR Ø If your terminal displays this message, you can attempt recovery by pressing

PROMPT FIELD <#n> Enter an extended prompt, up to 16 characters, to be used in Sale, Ticket, or

READY *nnn* The terminal displays "READY" when it is available to process transactions,

RECALL WHAT? Enter the memory location you wish to review.

Setup Code 7 was entered in the Setup function. Enter "Y" or "N" or press [ENTER] to keep the printer already installed. Enter "1" for the PINpad 101 device, or "2" for the PINpad 201 device.

the [3] and [5] keys simultaneously, causing the terminal to recalculate the checksum digit that may be the cause of the error message. An alternate method is to hold down the [1] key and press the [ENTER] key until the calendar/clock reappears on the display, then reload the program.

Return transactions (N= 1 or 2).

where nnn = the number of transactions left to be stored in the terminal. For example, READY **3** indicates that there is space for storage of three more transactions.

RECEIVING The terminal is receiving a response from the host computer.

REPORTING? Y/N Enter "Y" to print the records in the Close Batch transaction, or "N" to

continue with the closing.

RE-PRINT Display indicating a reprint function was selected.

RETAIL TERMS Enter the 4-digit retail terms, then press [ENTER].

RETURN Display when initiating procedures to authorize a return/credit.

SALE Display when the [1] key is pressed to process a standard credit card sale

transaction. Wait for the next prompt.

SALE TYPE DESC

Setup prompt. Enter the name of the tran type for all Sale transactions, up to seven alphanumeric characters, then press [ENTER], or press [ENTER] to leave unchanged.

TRANZ 460 Terminal D - 7

FDC Retail/Debit Purchasing Card Reference Manual

SECURITY SET SALE? Y/N SET RETURN? Y/N SET AUTH? Y/N SET VOID? Y/N SET TICKET? Y/N SET DEP INQ? Y/N SET CLOSE?Y/N SET ITM REV? Y/N SET TOT R EV? Y/N SET SETUP? Y/N SET PRINT? Y/N SET DEMO? Y/N

SERIAL # NOT FND Response from the download host when the terminal serial number stored in

SETUP [FUNC] [4] was pressed for terminal set up.

SORT BY ID? Y/N Enter "Y" to print a detail report by operator number and item number order,

Setup Code 3 was entered enabling the operator to set security flags. Press [9] or [6] for "Y" or "N" responses. A "Y" response will require entry of the manager password to perform the selected transaction/function.

Location 0001 does not match valid serial numbers for a download. Perform the Recall function [FUNC] [7] and check the serial number. Correct it if necessary.

or "N" to print a detail report in item number order only.

STORE WHAT? Enter the desired memory location (numbers 0000 through 0999) for storing

data in the terminal.

SUCCESSFUL DL The terminal has successfully completed the download. Press [CLEAR] to

return to the idle prompt.

SWIPE CARD When a PINpad 101 device is connected to the terminal and you are

performing a debit transaction, the terminal displays this prompt to swipe the customer’s debit card through the terminal cardreader. If you are using a PINpad 201 device, this prompt appears on the PINpad unit display.

TAX CALC? Y/N Options setup prompt. Press [9] for "Y" to enable automatic tax calculation,

or press [6] for "N" to disable.

TAX PROMPT? Y/N Options setup prompt. Press [9] for "Y" to enable a tax prompt, if you prefer

to enter a tax manually, or [6] for "N" to disable.

D - 8 TRANZ 460 T erminal

Appendix D. Prompts and Error Messages

TAX RATE 9.99 Key in the tax rate for the terminal to use when calculating the tax on the

transaction amount. This prompt only appears if you select "Y" at the TAX CALC prompt.

THANK YOU P INpad device display at the conclusion of a successful debit transaction.

TKT ONLY The [5] key was pressed to dial for an ETC item. Wait for the next prompt.

TRANSMITTING The terminal is communicating with the host computer.

UNDEFINED CARD This prompt appears when a card that is not defined in the Account Range

table is swiped through the cardreader.

UNREADABLE CARD The terminal cannot read the card. Press [CLEAR] to return to the idle

prompt.

UNSUCCESSFUL DL The terminal was unable to complete the download. Press the [CLEAR] key

and reinitiate the download.

UPDATE PASSWD

ENTER NEW PASSWD

VERIFY NEW PASSW

VOID Display when the [VOID] key is pressed for voiding a transaction that was

WAITING FOR LINE The terminal is waiting for the line to become available.

1=PP101 2=PP201 Setup prompt. Press "1" for a PINpad 101 device, or "2" for a PINpad 201

DOV=1 ISDN=2 Host setup if you select "Y" to enable VPL communications. Select "1" for

Setup Code 4 was entered enabling the operator to update the manager password.

captured at the host. Wait for the next prompt.

device.

the DOV address, or "2" for the ISDN address.

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FDC Retail/Debit Purchasing Card Reference Manual

D - 10 TRANZ 460 T erminal

Appendix E. ZONTALK 2000 Download Parameters

ZONTALK 2000 is the VeriFone download program that simplifies the process of updating or completely reprogramming your VeriFone terminal. Designed to run on an IBM PC, XT, AT or compatible, ZONTALK 2000 performs modem downloads to your terminals in the field or direct downloads to terminals physically connected via RS-232 cable to the computer’s serial port.

To obtain a ZONTALK 2000 download of the FDC Retail Debit Purchasing Card application, you must program the following memory locations with specific information. Refer to Section 4 of this reference manual for an explanation of how to program the contents of a field location.

Location Information to Enter

0000 Enter the phone number of a computer running ZONTALK 2000 0001 Enter the serial number of the terminal. 0019 Enter the application ID (FRET462). Call your customer service

representative for the most current application ID.

0960 Enter the download speed. A "2" enables the terminal to

download at 1200 baud. A "1" enables the terminal to download at 300 baud.

When you receive a download from ZONTALK 2000, certain memory locations (parameters) will already have a default setting. These settings may be changed later through the terminal setup function or through manual programming of the terminal. The following list contains the ZONTALK 2000 parameters for the FDC Purchasing Card application. The list is organized in four columns containing a description of the contents, the memory location, the data type code, and the field length.

Data Type Codes

Codes Description Legal Character Set

A Alphabet [A..Z, a..z, #, -, ., space] N Numbers [0..9] X Alphanumeric [space...~] P Phone [0..9, -, *, #,A,L,P,T,space] Q Question [Y,N] B Binary [0,1] I IBM [full IBM ASCII set]

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FDC Retail/Debit Purchasing Card Reference Manual

Memory Locations

Description Location No. Chars Comments

Download Phone Number 0000 P(20) Printer Type Flag 0950 N(1) 2 <empty>=None

Roll Printer Line Feeds 0951 N(5) 5 Download Speed 0960 N(5) 2 (1=300, 2=1200) Debit Flag 0970 N(1) 1=PP 101 2=PP201 Beep On/Off 0009 B(1) 0 Dial Type 0010 B(1) 0 (T=0 P=1) Telephone Line Test 0014 N(1) Working key/M-key ptr 0016 X(20) 0000000000000000-1 RECALL Password 0017 B(1) Terminal Identifier 0858 X(4) Security Bit Map 0859 B(12) 000000000100 (See Note 2) Manager Password 0860 N(6) 123123 Application Options Map 0861 B(10) 0001000110000 (See Note 3) Split Dial Options Map 0862 B(2) 00 Login String #0 0020 X(60) 3-81636 Login String #1 0021 X(60) Header Line #1 0465 X(26) Header Line #2 0466 X(26) Header Line #3 0467 X(26) Header Line #4 0468 X(26) Header Line #5 0469 X(26) Header Line #6 0470 X(26) Cardholder Flex Line 0392 X(40) I AGREE TO PAY ABOVE

Cardholder Flex Line 0393 X(40) ACCORDING TO CARD Cardholder Flex Line 0394 X(40) (MERCHANT AGREEMENT Cardholder Flex Line 0395 X(40)

Message Line 0396 X(40) TOP COPY-MERCHANT Message Line 0397 X(40)

1st Account Range 0043 X(23) See Note 1 for details | | | 20th Account Range 0062 X(23) Track Selection 0081 B(20) 1=Trk 1 2=Trk 2 Max. Trans. Allowed 0235 N(3) 400 Card Names 0363 X(100) Separate 10 names with "/"

Type/ Contents/

2=Roll

TOTAL AMOUNT ISSUER AGREEMENT IF CREDIT VOUCHER)

BOTTOM COPY-CUSTOMER

E - 2 TRANZ 460 Terminal

Appendix E. ZONTALK 2000 Download Parameters

Type/ Contents/

Description Location No. Chars Comments

AMEX Card Type Split Dial 0093 N(1) Disc. Card Type Split Dial 0094 N(1) 4 Fraud Control Flag 0106 N(3) Fraud Control Flag 0206 N(3) Fraud Control Flag 0306 N(3) Fraud Control Flag 0506 N(3) Primary Phone No. 0700 X(32) Secondary Phone No. 0701 X(32) Call Center Phone No. 0702 X(32) Pick-Up Card Phone No. 0703 X(32) Merchant ID 0704 X(46) Message Format Flag 0705 N(3) Fraud Control Flag 0706 N(3) Transaction Ctl String 0707 X(120) Transaction Prompt 0708 X(16) Floor Limit 0709 N(4) Resp. Analysis Ctl Str 0710 X(120) Auxiliary Ctl String 0711 X(120) DDOV Address 0844 X(28) ISDN Address 0847 X(28) Primary Phone No. 0852 P(30) Secondary Phone No. 0853 P(30) Merchant ID 0854 X(32) Close Phone No. 0855 P(30) Close Redial Phone No. 0856 P(30) Cardswipe Default key (1-9)0985 N(1) 1

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FDC Retail/Debit Purchasing Card Reference Manual

Note 1 Locations 0043 through 0062 contain the account range tables. Normal en-

tries for all card types are as follows:

Low

High

Card Abbre v.

9 9 9 9 9 9 9 9 9 9 9 9 . 9 9 X X X 9 9 9 9

Card type Retail Terms Descriptor Code

(0=no codes, 2=length 2, 4=length 4) AVS Flag Customer Code Flag

Account Ranges Acct Range #1 (0043)=405501.405502.01VPC0001

Acct Range #2 (0044)=415928.415928.01VPC0001 Acct Range #3 (0045)=424604.424605.01VPC0001 Acct Range #4 (0046)=427533.427533.01VPC0001 Acct Range #5 (0047)=428800.428800.01VPC0001 Acct Range #6 (0048)=443085.443085.01VPC0001 Acct Range #7 (0049)=471500.471699.01VPC0001 Acct Range #8 (0050)=400000.499999.01VIS0000 Acct Range #9 (0051)=540500.540599.02MPC0001 Acct Range #10 (0052)=500000.599999.02MC 0000 Acct Range #11 (0053)=340000.349999.03AMX0000 Acct Range #12 (0054)=370000.379999.03AMX0000 Acct Range #13 (0055)=300000.389999.04DC 0000 Acct Range #14 (0056)=601100.601199.05DIS0000 Acct Range #15 (0057)=000000.099999.06FDR0000 Acct Range #16–#20 (0058–0062)=<empty>

Note: The "." after the low and high fields is required to make the account ranging work properly.

Note 2 Location 0859, Security Bit Map, contains the string for password protection

on transactions and functions. A "1" indicates that the corresponding transaction is password protected. The following lists transactions and functions by position in the string, with an example setting:

Position Transaction Position Transaction

1 Sale 7 Close 2 Return 8 Item Review 3 Auth 9 Totals Review 4 Void 10 Setup 5 Ticket 11 Print 6 Dep Inquiry 12 Demo

For example, a string "100000100000" in Location 0859 indicates that Sale and Close Batch functions are password protected.

E - 4 TRANZ 460 Terminal

Appendix E. ZONTALK 2000 Download Parameters

Note 3 Location 0861, Application Options Map, contains the string for terminal op-

tions settings where 0 = Off and 1 = On.

Position Option

1 Invoice number 2 Operator ID 3 Phone order 4 Receipt printing 5 Pre-printing 6 Auto report 7 Auto-insert 8 Pre-dial 9 Manual entry 10 Tax prompt 11 Tax calc 12 Optional prompts 13 VPL

If you have any questions regarding these parameter settings, contact your VeriFone representative.

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FDC Retail/Debit Purchasing Card Reference Manual

E - 6 TRANZ 460 Terminal

Appendix F. TRANZport 232

Introduction

Unpacking

The TRANZport 232 provides the VeriFone OMNI and TRANZ families of terminals (including the PNC RS-232 serial devices instead of one. For example, suppose in addition to using a printer and a PINpad device, you wish to connect your TRANZ 460 to an external modem requiring an RS-232 compatible connection. Without the TRANZport 232, you would not be abl e to do so because of the RS-232 port limitation. However, using the two connectors on the TRANZport allows

both

the external modem and the printer to be connected at the same time.

Selecting between the two peripheral devices is controlled by the application running in the terminal. Using the above example during a typical transaction, the TRANZ 460 could select the external modem, make connection with the host, get the transaction authorization, and then instruct the printer to print out a receipt.

The TRANZport 232 is extremely compact and fits snugly behind your transaction terminal to save counter space. It also comes with its own power supply and necessary cables.

Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipment. If the TRANZport 232 is damaged, immediately file a claim with the shipping company or carrier and notify VeriFone, Inc. Do not use damaged equipment.

330) the ability to communicate with two

1. Remove all items from the carton. In a standard configuration you should have:

• 1 TRANZport 232

• 1 power pass-thru cable (PN 20074-03)

• 2 serial interface cables (PN 00446-04)

NOTE: An optional power pack is available in other configurations.

2. Remove any protective plastic wrapping from the TRANZport and place all the components on a table or countertop.

3. Reuse this carton and packing material whenever it is necessary to ship or store the TRANZport 232.

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FDC Retail/Debit Purchasing Card Reference Manual

A-Port

Connector (DIN-8)

DIP Switch (RTS/DTR Selector Switch)

B-Port Connector (DIN-8)

POWER IN Connector

POWER OUT Connector

TERMINAL Con nect or (DB-9 Interfa ce Cab le Connector)

Figure F-1. TRANZport 232 (Front and Rear Views)

Typical Installation Use the steps below as a guide to connect a TRANZport 232 in a typical

TRANZ 460 configuration.

Note: In the following configuration the TRANZ 460 receives its power from the TRANZport 232. The power pack that came with your TRANZ 460 should be used with the TRANZport 232. For all other terminal configurations, you should obtain a TRANZ 460 power pack certified for use in your country. If you have purchased a TRANZport 232 configuration containing an optional power pack, use the provided power pack.

1. Unplug all power cords connected in the present configuration.

2. Disconnect printer from the TRANZ 460 serial port.

3. Plug the disconnected end of the printer serial cable into the connector labeled A on the TRANZport 232.

4. Using one of the supplied serial interface cables (PN 00446-04), plug the DIN-8 end into the TRANZ 460 serial port. Plug the DB-9 end of this cable into the connector labeled TERMINAL on the TRANZport 232.

5. Plug the DIN-8 end of the second supplied serial interface cable into the connector labeled B on the TRANZport 232. The DB-9 end of this cable should be plugged into the DVM (Data Over Voice Multiplexer).

6. Plug one end of the power pass-thru cable into the Power In connector on the TRANZ 460. Plug the other end of this cable into the connector labeled P OWER OUT on the TRANZport 232. Plug the TRANZ 460 power pack into the connector labeled POWER IN on the TRANZport

232.

7. Plug the power pack into an indoor, 120 volt AC outlet.

8. Plug in all other power cords (Printer 150/250, DVM, etc.).

F - 2 TRANZ 460 Terminal

VeriFone TRANZ 460 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual