Verathon BLADDERSCAN BVI 9400 Service Manual

BLADDERSCAN

BVI9400

Verathon Service Partner Manual

0900‑4472‑09‑63

BLADDERSCAN

BVI9400

Verathon Service Partner Manual

Effective: September 28, 2018

Caution: Federal (United States) law restricts this

device to sale by or on the order of a physician.

CONTACT INFORMATION

For assistance servicing your BladderScan system, please contact Verathon® Customer Care.

To order replacement parts, please contact Verathon Inside Sales.

Verathon Inc.

20001 North Creek Parkway

Bothell, WA 98011 U.S.A.

Tel: [phone] (US and Canada only)

Tel: [phone]

Fax: [phone]

verathon.com

Verathon Medical (Europe) B.V.

Willem Fenengastraat 13

1096 BL Amsterdam

The Netherlands

Tel: [phone]

Fax: [phone]

Verathon Medical (Australia) Pty. Ltd.

Unit 9, 39 Herbert Street

St Leonards NSW 2065

Australia

Tel: [phone] (within Australia)
Tel: [phone] (international)
Fax: [phone] (within Australia)
Fax: [phone] (international)

0123

Copyright © 2018 by Verathon Inc. All rights reserved. No part of this manual may be copied or transmitted by any method without the
express written consent of Verathon Inc.

Verathon, the Verathon torch symbol, BladderScan, the BladderScan symbol, and ScanPoint are either trademarks or registered
trademarks of Verathon Inc. Total ReliabilitySM Plan is a service mark of Verathon Inc.

All other brand and product names are trademarks or registered trademarks of their respective owners.

The BladderScan technology described in this manual is protected by U.S. Patent Numbers 5,235,985, 6,676,605, and 6,884,217. The
ScanPoint® technology described in this manual is protected by U.S. Patent Number 6,569,097. Other international patents pending.

TABLE OF CONTENTS

INTRODUCTION ....................................................................................................................................................1

Service Partner Program Overview & Benefits ...................................................................................................... 1

How to Use this Manual ...................................................................................................................................... 1

How to Service an Instrument ..........................................................................................................................2

Requirements for Service.....................................................................................................................................3

Certifications ...................................................................................................................................................3

Environment ....................................................................................................................................................3

RoHS Compliance ............................................................................................................................................3

UDI Compliance ...............................................................................................................................................3

Recommended Instruments & Tools .................................................................................................................4

Precautions & Warnings ......................................................................................................................................5

ANNUAL CERTIFICATION ......................................................................................................................................6

Procedure 1. Update the Software .............................................................................................................6

Procedure 2. Perform Probe Calibration ......................................................................................................9

Procedure 3. Certify the System ............................................................................................................... 14

DIAGNOSTICS & TROUBLESHOOTING ...............................................................................................................21

Identifying the Source of the Issue ....................................................................................................................21

Procedure 4. Isolate the ServiceIssue ........................................................................................................22

Repair Guide ..................................................................................................................................................... 24

Troubleshooting Procedures .............................................................................................................................. 27

Procedure 5. Troubleshoot the Connection to ScanPoint .......................................................................... 27

Procedure 6. Troubleshoot by Using Ultrasound Images ............................................................................ 28

Verathon Service Partner Manual: Table of Contents

i

REPAIR & REPLACEMENT ....................................................................................................................................33

Minor Repairs & Replacements .......................................................................................................................... 33

Procedure 7. Replace the Display Housing Lens .........................................................................................33

Procedure 8. Clean or Replace the Battery Contacts ..................................................................................40

Procedure 9. Clean the Print Head ............................................................................................................42

Procedure 10. Replace the Printer Door ......................................................................................................43

Console Repair ..................................................................................................................................................44

Procedure 11. Disassemble the Console Base Housing ................................................................................48

Procedure 12. Replace the DSPPCBA .........................................................................................................51

Procedure 13. Replace the Handle, Printer, or Top Cover Assembly .............................................................52

Procedure 14. Disassemble the Console Display ..........................................................................................58

Procedure 15. Replace the Keypad PCBA or Keypad Flex Cable ................................................................... 61

Procedure 16. Replace the Console Hinges .................................................................................................64

Procedure 17. Replace the LCD and LCD Flex Cable ....................................................................................67

Procedure 18. Replace the Inverter Flex Cable .............................................................................................72

Procedure 19. Replace the Display Housing Bottom .................................................................................... 74

Procedure 20. Reassemble the Console Display ........................................................................................... 78

Procedure 21. Reassemble the Console Base Housing .................................................................................86

Procedure 22. Replace the Console Label....................................................................................................90

Probe Repair ..................................................................................................................................................... 92

Procedure 23. Disassemble the Probe ......................................................................................................... 94

Procedure 24. Replace the Probe LCD Flex Cable ........................................................................................96

Procedure 25. Replace the Probe Top Cover Assembly or Housing ..............................................................98

Procedure 26. Remove the Probe Bottom Cover .........................................................................................99

Procedure 27. Install the DCM into a New Bottom Cover .......................................................................... 102

Procedure 28. Reassemble the Probe ........................................................................................................ 105

Procedure 29. Replace the Probe Serial Number Label ..............................................................................109

ii

REFERENCE DOCUMENTATION ........................................................................................................................ 110

Reference Procedures ...................................................................................................................................... 110

Procedure 30. Run a Self Test ................................................................................................................... 110

Procedure 31. Scan a Tissue‑Equivalent Phantom .......................................................................................111

Procedure 32. Load Thermal Paper ........................................................................................................... 113

Accuracy Specifications ................................................................................................................................... 114

Product & ScanPoint Specifications ................................................................................................................. 115

System Parts & Assemblies .............................................................................................................................. 115

Probe Parts & Assemblies ............................................................................................................................. 115

Console Parts & Assemblies ......................................................................................................................... 116

Part Numbers.................................................................................................................................................. 119

Glossary ......................................................................................................................................................... 122

Verathon Service Partner Manual: Table of Contents

iii

INTRODUCTION

SERVICE PARTNER PROGRAM OVERVIEW & BENEFITS

The BladderScan BVI9400 Service Partner Program gives you the tools and training necessary to perform
factory‑recommended certifications and repairs at your own facility. This annual certification service is one of
the ways Verathon® ensures that your BladderScan instruments perform to the highest standards.

This service partner manual provides detailed instructions on how to certify, troubleshoot, and repair
BladderScan BVI9400 devices.

IMPORTANT

For detailed information about the system and how to operate it, see the latest BladderScan BVI9400
Operations & Maintenance Manual, available at verathon.com/product‑documentation. Prior to operating
the instrument, ensure that you are familiar with the content in the Operations & Maintenance manual(s)
and you have watched the onboard tutorial video.

HOW TO USE THIS MANUAL

Note: To ensure that the figures and instructions are completely legible, this document must be printed in
color. Do not use this document if it has been printed in black and white. Images of parts and labels are for
representational purposes only and are subject to change without notice.

This manual is divided into the following chapters:

• Introduction—Includes an overview of how to use this manual and the required certifications,
environment, and recommended tools needed in order to service a device. Also contains warnings and
cautions. Ensure that you read and understand this chapter before performing repairs.

• Annual Certification—Contains procedures for performing annual maintenance and certification of
the system. If the system requires service, you continue to the Diagnostics & Troubleshooting chapter.

• Diagnostics & Troubleshooting—Provides information about identifying the source or location
of service issues, identifies the corrective procedures for service issues, and contains additional
troubleshooting procedures for performance issues.

• Repair & Replacement—Provides targeted procedures for replacing and repairing components and
parts within the console base housing, console display, or probe.

• Reference Documentation—Includes helpful information, such as product specifications, a complete
list of available parts and part numbers, and a glossary.

Verathon Service Partner Manual: Introduction

1

HOW TO SERVICE AN INSTRUMENT

The annual maintenance and certification procedures are contained in the Annual Certification chapter.
As you complete these procedures, you may identify a service issue or required repair. If a service issue is
identified, you will use the Diagnostics & Troubleshooting chapter and Repair & Replacement chapter in order
to service the system. The following figure illustrates the general order in which you should complete these
procedures and advance through the manual.

Figure 1. General Service Workflow

Annual Certification

Update the

Software

Perform Probe

Calibration

Certify the

System

Diagnostics &

Troubleshooting

Isolate the

ServiceIssue

Repair Guide

Troubleshooting

Procedures

Service issue identified

Minor

Repairs &

Replacements

Disassemble
the Console

Base Housing

Disassemble
the Console

Display

Disassemble

the Probe

Repair & Replacement

Console Base

Housing Repair

Procedures

Console

Display Repair

Procedures

Probe Repair

Procedures

Reassemble the

Console Base

Housing

Reassemble
the Console

Display

Reassemble the

Probe

If a service issue is discovered while certifying the instrument, use the Diagnostics & Troubleshooting
chapter in order to isolate the service issue to the console or the probe. The Repair Guide section identifies
which repair procedures to complete and a recommended completion order. By completing the corrective
procedures in the indicated order, you are troubleshooting and eliminating possible sources of the failure.

Once you have isolated the issue and identified the likely repair procedures, continue to the Repair &

Replacement chapter, which is divided into three sections: minor service procedures, the console, and the

probe. Use the disassembly procedure in each section in order to service that component, and then complete
the repair or replacement procedures indicated during troubleshooting. Once the failure has been resolved,
additional corrective procedures may not be required. Reassemble and complete service as detailed in each
section. Use the Annual Certification chapter in order to certify the instrument and confirm that it is in good
working condition after completing service.

2

REQUIREMENTS FOR SERVICE

CERTIFICATIONS

Only trained Verathon® Service Partners, qualified to perform these activities, should perform the procedures
contained within this manual. Verathon Service Partners agree to comply with the following:

• All maintenance and servicing will be conducted in accordance with the standards set forth in this manual.

• All repair parts, accessories, and product‑specific calibration test equipment will be purchased directly
from Verathon Inc.

• Only authorized Verathon Inc. parts will be used, and components will not be modified, changed, or
substituted for any purpose.

Stop and seek assistance from Verathon Customer Care if, during the course of following a procedure, you
notice something unsafe or beyond your training and experience.

ENVIRONMENT

In order to protect electrical and electronic parts (such as PCBAs), ensure that you are working in an environment
with an electrostatic discharge (ESD) control program. Any parts that are sensitive to ESD are marked with one of
the following symbols.

Figure 2. ESD Symbols

ROHS COMPLIANCE

Some BVI9000 consoles and probes are compliant with the Restriction of Hazardous Substances (RoHS) Directive,
which restricts the use of certain hazardous substances in electrical and electronic equipment. Consoles and
probes that are compliant with RoHS can be identified by the number 3 as the third digit in the serial number.
For example, the serial number B4301234 for a 9400 console would be a RoHS‑compliant instrument. When you
are servicing one of these consoles or probes, ensure that you use RoHS‑compliant materials and parts. For any
questions about RoHS‑compliant equipment, please contact Verathon Customer Care.

UDI COMPLIANCE

Depending on its date of manufacture, a Verathon product may or may not conform to the Unique Device
Identification (UDI) standard. For items manufactured before the standard went into effect, the identity of the
product line and the individual device are shown on the product’s labels and packaging as plain text. For items
manufactured to comply with the standard, the identity and specifications of the product line are shown as a
registered code on the product’s labels and packaging. The identity of the individual device, frequently a serial
number, appears within the code.

When replacing a product label, be sure to use the appropriate replacement part (either UDI‑compliant or
non‑UDI). For any questions about UDI‑compliant equipment, contact Verathon Customer Care

Verathon Service Partner Manual: Introduction

3

RECOMMENDED INSTRUMENTS & TOOLS

Be aware of the pressure that you are applying to the screw, as the screws and the housings are susceptible
to breaking if too much force is used.

For information about the parts and components used when servicing a BVI9400 instrument, see Part

Numbers on page119. The following tools are recommended in order to service the system:

• Power screwdriver

• T10 star bit

• T6 star bit

• T5 star bit

• 2mm hex bit

• Small flat‑head screwdriver

• Tweezers

• Bar clamp

• Spreader

• Pliers

• X‑ACTO knife

• Magnet

• Sandpaper, 600 grit or finer

• Loctite 422 Super Bonder (0135‑0042)

• Eraser

• Ionized air gun

• Isopropyl alcohol, 70% or higher

• Kimtech wipes

• Foam swabs

• Cotton swabs (Q‑tips)

• PC station(s) running ScanPoint® with QuickPrint

• Phantoms:

• Certified adult bladder phantom
(0620‑0068)

• Certified pediatric bladder phantom
(0620‑0273)

• Calibration kit (0620‑0340)

• BVI9400 battery charger/wireless hub kit
(0270‑0432)

• BVI9400 USB cable (0600‑0331)

• BVI9400 battery (0400‑0066)

• Kapton tape

• Square (0280‑0021)

• 0.6 cm (¼‑in; 0136‑0029)

• 1.3 cm (½‑in; 0136‑0059)

4

PRECAUTIONS & WARNINGS

Warnings indicate that injury, death, or other serious adverse reactions may result from use or misuse of the
device. Please heed the following warnings.

Note: For additional warnings and cautions related to using the instrument on a patient, see the operations
and maintenance manual, available at verathon.com/product‑documentation.

WARNINGS

WARNING

WARNING! Risk of explosion, fire, or serious injury.

The BladderScan 9000 Series devices are provided with two lithium‑ion batteries. Never short
circuit the battery by either accidentally or intentionally bringing the battery terminals into
contact with any other conductive object. This could cause serious injury or fire and could also
damage the battery and the device.

WARNING

WARNING! Risk of explosion, fire, or serious injury.

Never expose the battery to abnormal shock, vibration, or pressure. The battery's internal
protective covering could fail, causing it to overheat or ignite, resulting in caustic liquid leakage,
explosion, or fire, possibly resulting in serious injury.

Verathon Service Partner Manual: Introduction

5

ANNUAL CERTIFICATION

In this chapter, you complete required annual maintenance for your system and certify the instrument. When
servicing an instrument, it is necessary to verify that the device is functioning properly. This chapter contains
the required annual maintenance and certification procedures for your system:

• Update the Software—You must ensure that the console is operating the correct software as part
of the certification. Unless you replace the DSP PCBA, probe PCBA, or DCM bottom cover assembly
after completing this procedure, it is not necessary to repeat this procedure more than once when
certifying an instrument.

• Perform Probe Calibration—You must ensure that the probe calibration is correct as part of the
certification. Unless you disassemble and reassemble the probe after completing this procedure, it is
not necessary to repeat this procedure more than once when servicing an instrument.

• Certify the System—This procedure ensures that the system is in good working order. Repeat this
procedure and system repairs as needed in order to complete service.

If, during the course of completing the procedures in this chapter, you discover that the instrument requires
repair, continue to the Diagnostics & Troubleshooting chapter on page21.

PROCEDURE 1. UPDATE THE SOFTWARE

IMPORTANT

You must ensure that the console is operating the correct software as part of the certification. Unless
you replace the DSP PCBA, probe PCBA, or DCM bottom cover assembly after completing this procedure,
it is not necessary to repeat this procedure more than once when certifying an instrument.

QUANTITY PART # DESCRIPTION

Parts

AR — PC with ScanPoint® installed

1. On the instrument, on the Home screen, press the ScanPoint button .

2. On the computer, double‑click the ScanPoint with QuickPrint icon. ScanPoint opens.

6

3. On the computer, in the ScanPoint® QuickPrint window, click Find New. QuickPrint establishes a
connection with the instrument, and an icon for the device appears in the left pane.

4. Select the device, verify that the serial number matches the device you are updating, and then click the
Update Instrument button.

Verathon Service Partner Manual: Annual Certification

7

5. If any updates are available, the device downloads and installs them. The console displays a progress bar
and automatically restarts when the installation is complete.

If no updates are available, nothing happens.

6. If you would like to view the software version that the console is currently running, complete the
procedure Run a Self Test on page110.

Console software version

8

PROCEDURE 2. PERFORM PROBE CALIBRATION

IMPORTANT

You must ensure that the probe calibration is correct as part of the certification. Unless you disassemble
and reassemble the probe after completing this procedure, it is not necessary to repeat this procedure
more than once when servicing an instrument.

Calibrating ensures accurate and proper alignment of the instrument’s internal coordinate system. If
calibration is not performed by the prescribed date, the instrument can still be used to take scans, but the
accuracy of the measurement may be compromised.

When calibration is required, a warning appears in the display header. If the warning has been disabled, the
calibration warning will print on a self test. For more information about self tests, see Run a Self Test on
page110. This procedure takes approximately 15 minutes.

Figure 3. Calibration Warning

QUANTITY PART # DESCRIPTION

1 0620‑0340 Calibration kit (includes calibration tank and target)

— — PC station with ScanPoint® installed

1 — Clean, soft cloth

1. Within 3 meters (10feet) of the battery charger/wireless hub, place the calibration tank on a flat,
nonreflective surface, and then remove the lid.

2. Pour clean, room‑temperature water into the tank base, filling to the indicator mark. Ensure that the
water is as free of bubbles as possible.

Note: The tank may need to sit for 24hours until the water has degassed.

Verathon Service Partner Manual: Annual Certification

Tools

9

3. Using the notches to position the spiral‑shaped target correctly, place the target in the tank base.

4. Replace the tank lid onto the base.

5. Place the probe into the recess in the lid. Ensure that the tip of the probe is submerged in the water.

6. On the computer, double‑click the ScanPoint® with QuickPrint icon. ScanPoint opens.

7. Turn on the console.

8. On the console, on the Home screen, verify that the date in the upper right corner is current.

If the date is not current, set the value to today's date according to the instructions in the instrument's
Operations & Maintenance Manual.

9. On the Home screen, press the ScanPoint button .

10

10. On the computer, in the ScanPoint® QuickPrint window, click Find New. QuickPrint establishes a
connection with the instrument, and an icon for the device appears in the left pane. On the console, two
arrows appear, confirming that the console is connected to ScanPoint.

11. Select the device, and then click the calibration tank icon.

Verathon Service Partner Manual: Annual Certification

11

12. Click the Calibrate button. ScanPoint® begins to scan and analyze the data in order to ensure that it
meets the calibration parameters. If necessary, the instrument automatically rescans the tank.

13. If calibration is successful, a “Calibration Successful” confirmation is displayed on the computer.

If calibration fails, a "Calibration Failure" message appears.

12

14. If the calibration failed and you want to restart the calibration, ensure that the tank contains enough
water and that the probe is seated properly in the tank lid. Then, on the "Calibration Failure" message,
clickYes. ScanPoint® restarts the calibration.

If you need to review the failed scan image, click No in order to upload a record of the failed calibration
to ScanPoint.

If calibration continues to fail, continue to the following chapter, Diagnostics & Troubleshooting on
page21.

15. On the console, press the Exit button . This terminates the calibration procedure and ends
communication with ScanPoint.

16. Remove the probe from the tank lid, and then dry it with a clean, soft cloth.

Verathon Service Partner Manual: Annual Certification

13

PROCEDURE 3. CERTIFY THE SYSTEM

After completing maintenance or repairs to the system, it is necessary to verify that the device is functioning
properly. Complete this procedure in order to verify that the system is in good working order.

The Certification of Calibration and Compliance program is one of the ways that Verathon® assures its
customers that the BVI instruments are performing to the highest standards. Verathon strongly recommends
that certification be performed once a year. This program ensures maximum productivity of the instrument
and extended product life through regular inspections and maintenance. This is accomplished by physically
inspecting the instrument; performing a number of tests on the probe, console, and printer; upgrading the
software; and replacing the batteries if necessary. The goal is to ensure the instrument is functioning as well
as a new unit. Often, the need for additional service may be discovered while performing certifications. This
makes it imperative to complete the entire procedure and thoroughly check the instrument.

If you are certifying a BVI9400 instrument and you have a pediatric bladder phantom available, ensure
that you complete a scan in pediatric mode in order to certify that the instrument is functioning properly.
If you do not have access to a pediatric bladder phantom, you cannot certify the pediatric mode on the
instrument, although you may certify both adult modes by using the adult bladder phantom included in the
Service Partner Program. For more information about how to purchase a pediatric bladder phantom, contact
Verathon Customer Care or your local Verathon representative.

QUANTITY PART # DESCRIPTION

AR 0125‑2039 Battery caution label

— — PC station with ScanPoint® with QuickPrint installed

AR 0620‑0068 Certified adult bladder phantom

AR 0620 ‑0273 Certified pediatric bladder phantom

1 0620 ‑0340 Calibration kit

1 0600‑0331 BVI9400 USB cable

1 0270‑ 0432 BVI9400 battery charger/wireless hub kit

1 0400‑0066 BVI9400 lithium‑ion battery

AR 0800‑0319 Thermal paper roll for the printer

Parts

Tools

14

BLADDERSCAN BVI9400

CERTIFICATE OF CALIBRATION & COMPLIANCE

Instrument SN:

Probe SN:

Asset Number:

Location:

The tests performed by the technician on the equipment listed above confirmed that it met all applicable product
manufacturing and test specifications. Certification service is performed in compliance with Verathon Inc. manufacturing
test specifications and equipment.

Verathon recommends that certification of calibration be performed once a year.

Today’s Date: Next Certification Date:

COMPLIANCE WITH “CERTIFY THE SYSTEM” PROCEDURE

Update system software

Calibrate the probe

Cosmetic and physical inspection

Buttons, video, and audio function properly

System passes self‑test

Self‑test printout is accurate and legible

Scan results accurate (record in table below)

Annotation is audible and clear

Battery charger/wireless hub functions properly

Replaced batteries? Yes No

SCAN RESULTS ON TISSUE-EQUIVALENT PHANTOM

Ensure that you capture at least one scan result in each scan mode. If desired, collect three scan results in each mode
in order to ensure consistency. Confirm the results are within the accuracy range of the system's certified value.

Note: You may only certify small child mode if a pediatric bladder phantom is available.

SCAN MODE

PHANTOM

VOLUME

SCAN #1 SCAN #2 SCAN #3 WITHIN RANGE?

Male mode Yes No

Female mode Yes No

Small child mode Yes No

Comments:

CERTIFIED ON BEHALF OF VERATHON INC. BY:

Technician’s Signature Date

Global Headquarters

Verathon Inc.
20001 North Creek Parkway
Bothell, WA 98011 USA
Tel: [phone] (US & Canada)
Fax: [phone]

European Headquarters

Verathon Medical (Europe) B.V.
Willem Fenengastraat 13
1096 BL Amsterdam, The Netherlands
Tel: [phone]
Fax: [phone]

Verathon Medical Australia

Unit 9, 39 Herbert Street
St Leonards NSW 2065
Tel: [phone] (Australia)
Fax: [phone] (Australia)

Figure 4. Station Setup

PC station

USB

Battery charger/

Probe cable

wireless hub

Console

Phantom(s)Calibration kit

Probe

STAT ION SETUP

1. Verify the following:

• The station is set up with all equipment, as illustrated in Figure 4.

• ScanPoint® with QuickPrint has been installed on the PC station.

• The PC station has an adequate Internet connection.

• The battery charger/wireless hub is connected to the PC station via the USB cable provided.

• The probe cable is plugged into the console.

• Paper is correctly inserted into the console, according to the procedure Load Thermal Paper on

page113.

2. Make a copy of the "Certificate of Calibration & Compliance" on page15. As you progress through
this procedure, complete the certificate.

3. If you have not done so already, update the system software in accordance with the procedure Update

the Software on page6.

4. If you have not done so already, calibrate the probe in accordance with the procedure Perform Probe

Calibration on page9.

COSMETIC AND PHYSICAL INSPECTION

If you encounter any damage to the system during the course of this procedure, replace the applicable part
according to the instructions in the Repair & Replacement chapter on page33.

5. Inspect the console for any cracks or damage that could cause harm to the patient or the user.

6. Inspect for stress caused by inaccurate assembly, such as protruding screws or covers that are distorted or
warped.

7. Inspect the console and probe for cleanliness.

8. Verify that all screws, feet, and surfaces are well seated.

16

9. Verify fit and alignment of all surfaces, ensuring that there are no cracks or gaps that may permit
water ingress.

Figure 5. Unacceptable Gap in Assembly

10. Secure the printer paper and print roller, and then gently shake the console to ensure there are no
loose parts.

TURN ON THE SYSTEM

11. Place a battery into the console, and then allow the device approximately 30seconds to power up.

If the device does not start automatically, press the Power button.

12. If the Date & Time screen appears, press the Home button .

Figure 6. Proper Fit and Alignment

13. Check for irregularities or dead pixels on the LCD.

TEST THE BUTTONS, VIDEO, AND AUDIO

14. On the Home screen, press the Tutorial button .

15. On the Tutorial screen, press the Enter button .

16. On the Video Viewing screen, press the Play button . The tutorial video begins to play.

17. While the video is playing, do the following:

• Verify that the picture is clear.

• Verify that the sound is audible and free of errors.

• To the right of the Power button, press the Volume Up and Volume Down buttons and ensure that

the audio level adjusts accordingly.

• To the left of the Power button, press the Brightness Up and Brightness Down buttons and ensure

that the screen brightness level adjusts accordingly.

18. Press the Pause button , and then press the Home button .

19. On the Home screen, press the ScanPoint button . Ensure that the ScanPoint® Connection screen
opens.

20. Press the Exit button .

Verathon Service Partner Manual: Annual Certification

17

PERFORM A SELF TEST

21. Ensure there is a roll of thermal paper in the console.

22. On the Home screen, press the Settings button .

23. Press the Down button until Self Test is highlighted, and then press the Enter button . The Self
Test screen opens, and testing begins automatically. The display provides status and results, and when
the test is complete, the printer prints the results.

24. Verify that all tests have been passed, the printout does not have any irregularities, and the serial number
on the printout matches the serial number on the console.

If any errors are reported during the self‑test, service may be required on the instrument. Skip to the

Diagnostics & Troubleshooting chapter on page21.

25. Press the Settings button , and then press the Home button .

SCAN THE PHANTOMS

26. Select one of the following phantoms in order to test the measurements appropriate for the device:

• If you are testing male or female bladder volume, use the certified adult bladder phantom.

• If you are testing child bladder volume, use the certified pediatric phantom.

27. Place water on the scan membrane of the phantom, ensuring that the entire membrane is covered.

28. Press the Mode button until the male figure is selected.

29. Place the dome section of the probe onto the phantom scan membrane, and then press it gently against
the top surface of the phantom.

30. On the probe, press the Scan button. The probe scans the phantom.

18

31. When the scan is complete, verify that the probe LCD is flashing all 8 arrows.

If the probe LCD does not flash all 8 arrows or if the bladder image is not centered in the target
crosshairs, repeat the scan.

32. On the console screen, verify that the measurement is within the accuracy range specified in the red box
in the section Accuracy Specifications on page114.

33. Press the Record button , and then speak clearly into the microphone port on the probe.

34. Press the Stop button , and then wait approximately 5seconds for the console to save the voice
annotation.

35. Press the Listen button . The voice annotation that you just recorded plays back.

36. Verify that the voice annotation is audible and clear.

37. Press the Review button , and then view the test exam results.

38. Verify that the ultrasound images are clear and resemble the following figure.

39. Press the Home button .

40. Repeat Step26 through Step39 as needed to collect male and female bladder volume measurements,
and if a pediatric bladder phantom is available, collect small child bladder volume measurements. Refer to
the section Accuracy Specifications on page114 in order to verify that the measurements are within the
accuracy range.

41. If desired, perform a scan in each mode up to three times each and ensure that the measurements are
reasonably consistent.

42. From the home screen, press Review button , and then view a test exam result.

43. Press the Delete button until all exams performed during this procedure are deleted.

Verathon Service Partner Manual: Annual Certification

19

TEST THE BATTERY CHARGER/WIRELESS HUB

2016 -0 7-28

(01) 0 0879123 00225 9
(11) 160728

Verathon Inc.

0400-0066

3S2P/LIC 18650-26FC

5200mAh 11.1V 58Wh
Charge limits: 12.6V, 3A

MADE IN KOREA

MH16707

44. Inspect the battery charger/wireless hub and batteries for damage.

45. Plug the battery charger/wireless hub into an outlet or power supply.

46. Insert known‑good batteries into the battery charger.

47. Verify that the LED light turns orange or green, confirming that the batteries are charging or are already
fully charged.

48. Inspect the manufacturing date on the batteries. The batteries will have one of the following date codes:

• WWYY—The first two digits are the week of the year, and the last two digits are the year (Example:

a date code of 2610 means that the battery was manufactured in the 26th week of 2010).

• YYYY‑MM—The first four digits are the year, and the last two are the month. (Example: a date code

of 2013‑11 means that the battery was manufactured in November of 2013).

• YYWWW—The first two digits are the year, and the third and fourth digits are the week of the year

(Example: a date code of 1401W means that the battery was manufactured in the first week of 2014).

• YYYY‑MM‑DD—The first four digits are the year, the next two are the month, and the last two are

the day. (Example: a date code of 2013‑07‑28 means that the battery was manufactured on the 28th
of July, 2013).

20

49. If the batteries are over 2years old, replace them (recommended).

FINALIZE THE CERTIFICATION

50. Ensure that you have completed the Certificate of Calibration & Compliance fully and accurately.

DIAGNOSTICS & TROUBLESHOOTING

IDENTIFYING THE SOURCE OF THE ISSUE

Accuracy and performance issues may be the result of a service issue or caused by a deviation from the
proper instructions for use. Prior to completing any repair or replacement procedures, it is recommended that
you do the following:

• Ensure that the user is following the proper instructions for use, as provided in the latest version of

the Operations & Maintenance Manual, available at verathon.com/product‑documentation.

• Compare the user's ultrasound results to the images in the procedure Troubleshoot by Using

Ultrasound Images on page28. This diagnostic procedure can help identify if the user is applying

the appropriate amount of ultrasound gel, accurately aiming the probe, and/or applying the correct
amount of pressure with the probe.

• When scanning patients, ensure that the user is familiar with the following situations, which may

affect accuracy:

○ Use care when scanning patients who have had suprapubic or pelvic surgery. Scar tissue,

surgical incisions, sutures, and staples can affect ultrasound transmission and accuracy.

○ Do not use the BladderScan instrument on a patient with open skin wounds in the suprapubic

region. The device is not appropriate for use on such patients.

○ Do not use the BladderScan instrument on a patient with ascites.

○ Do not use the BladderScan instrument on a pregnant patient.

○ A catheter in the patient’s bladder may affect the accuracy of the bladder volume

measurement by introducing air into the bladder that blocks the ultrasound signal or by having
the catheter‑retaining balloon interfere with the volume measurement.

○ Obesity may affect ultrasound bladder volume measurements. Lift as much abdominal adipose

tissue out of the way of the instrument as possible. Apply more pressure to the probe to
reduce the amount of adipose tissue through which the ultrasound must pass.

If the issue is not resolved by reviewing the instructions for use or diagnostic images, then the issue is likely
caused by a service issue within the console or probe. Complete the following procedure to identify the
location of the service issue.

Verathon Service Partner Manual: Diagnostics & Troubleshooting

21

PROCEDURE 4. ISOLATE THE SERVICEISSUE

If the instrument is experiencing a performance or accuracy issue, it is necessary to determine if the source
of the issue is located within the console or the probe. Complete this procedure in order to determine the
location.

QUANTITY PART # DESCRIPTION

1 0270‑ 0676 BVI9400 test console

1 0570‑0351 BVI9400 test probe

1 0400‑0066 9x00 battery

AR 0620‑0068 Certified adult bladder phantom

AR 0620‑0273 Certified pediatric bladder phantom (Optional)

1. On the system that may be experiencing a service issue, ensure that the probe and console are fully
connected.

2. Place a fully charged battery into the console, and then allow the device approximately 30seconds to
turn on. If the device does not start automatically, press the Power button.

3. If the device does not turn on, refer to the entry "System does not turnon" in Table 1 on page24.

Tools

4. Ensure that the device software is current, according to the instructions in the procedure Update the

Software on page6.

5. Turn off the instrument, and then disconnect the probe from the console.

TEST THE CONSOLE

6. Connect the test probe to the console that may be experiencing a service issue.

7. Place a fully charged battery into the console, and then allow the device approximately 30seconds to
turn on. If the device does not start automatically, press the Power button.

8. Observe the probe LCD. If any of the following occur, see "Missing transducer error appears when probe
is connected" or "Probe power is irregular" in Table 1 on page24:

• The probe LCD lights do not turn off after the system has booted

• The probe LCD lights are dim or do not turn on at all while the system is booting or when a scan is

taken

• The console screen displays the missing transducer error

9. Scan the phantom appropriate for the scanning mode according to the instructions in Scan a

Tissue‑Equivalent Phantom on p a g e 111. If the scan returns all zeros, see "Inaccurate scan result" in

Table 1 on page24.

10. If the service issue occurs, then repair or maintenance is required on the console. Continue to the
following section, Repair Guide on page24.

22

If the scan is successful, continue with this procedure.

TEST THE PROBE

11. Connect the probe that may be experiencing a service issue to the BVI9400 test console.

12. Place a fully charged battery into the test console, and then allow the device approximately 30seconds
to turn on. If the device does not start automatically, press the Power button.

13. Scan the phantom appropriate for the device according to the instructions in Scan a Tissue‑Equivalent

Phantom on p age  111.

14. If the service issue occurs, then repair or maintenance is required on the probe. Continue to the following
section, Repair Guide on page24.

Verathon Service Partner Manual: Diagnostics & Troubleshooting

23

REPAIR GUIDE

This section provides an outline of service issues and their respective corrective procedures. Ensure that you
have isolated the service issue to the console or probe according to the instructions in the procedure Isolate

the ServiceIssue on page22. Disassemble the component according to its respective procedure, and then

complete the indicated corrective procedure(s) in the order that they are listed in the Order column in Table 1.
As you complete the corrective procedures in the indicated order, you are troubleshooting and eliminating
possible sources of the issue. Once the issue has been resolved, additional corrective procedures may not be
required.

Please note that probe and console failures are not limited to those detailed in the table below. If you encounter
an issue that is not documented in this manual or if you complete all of the corrective procedures and the service
issue is not resolved, contact Verathon® Customer Care.

Table 1. Issues and Corrective Procedures

ISSUE LOCATION ORDER CORRECTIVE PROCEDURE PAGE

System does not
turnon

Console is
performing slowly

Unable to save
exams to console

Calibration
required message

Can’t connect to
ScanPoint

Failure during
console self test

In self test,
missing version
numbers or
error message
regarding
software

Console button(s)
non‑responsive

1 Ensure the battery is functional and charged —

2 Clean or Replace the Battery Contacts 40

Ensure that the power connector is connected to the

3

DSPPCBA

Console

Console

Console

Probe — Perform Probe Calibration 9

Console

Console — Contact Verathon —

Console — Update the Software 6

Console

Ensure that there are no short/open wires in the power
connector wire harness. If found, replace the base

4

housing top cover assembly in Replace the Handle,

Printer, or Top Cover Assembly.

5 Replace the DSPPCBA 51

1 Delete saved exams or download them to ScanPoint

2 Replace the DSPPCBA 51

1 Delete saved exams or download them to ScanPoint —

2 Replace the DSPPCBA 51

1 Troubleshoot the Connection to ScanPoint 27

2 Replace the DSPPCBA 51

1 Replace the Keypad PCBA or Keypad Flex Cable* 61

2 If only the power button is non‑responsive, contact Verathon —

3 Replace the DSPPCBA 51

®

51

52

—

24

ISSUE LOCATION ORDER CORRECTIVE PROCEDURE PAGE

1 Ensure the probe is fully connected to the console —

Visually inspect probe PCBA for damage. If damaged

2

or faulty, replace the probe PCBA in the procedure

Reassemble the Probe

Scan doesn't

†

initiate

Probe

3 Replace the probe cable in Reassemble the Probe 105

Optionally, repair the DCM bottom cover assembly in

4

Install the DCM into a New Bottom Cover

Replace the DCM bottom cover assembly in the

5

procedure Reassemble the Probe

Console — Replace the DSPPCBA 51

1 Ensure that the brightness setting is not responsible —

2 Replace the LCD and LCD Flex Cable* 67

Main display too
bright or dark

Console

3 Replace the Inverter Flex Cable* 72

4 Replace the Keypad PCBA or Keypad Flex Cable* 61

5 Replace the DSPPCBA 51

Image on
main display is
discolored or
jumps

Console

1 Verify that the LCD flex cable is securely seated —

2 Replace the LCD and LCD Flex Cable* 67

3 Replace the Keypad PCBA or Keypad Flex Cable* 61

4 Replace the DSPPCBA 51

1 Verify paper is loaded correctly in Load Thermal Paper 113

2 Clean the Print Head 42

Printout is
irregular

Console

3 Replace the Printer Door 43

Replace the printer in Replace the Handle, Printer, or

4

Top Cover Assembly

Battery indicator
always shows that
the battery is fully

Console — Clean or Replace the Battery Contacts 40

discharged

Verify that the water level in the tank is correct and that

1

the spiral is positioned correctly

Optionally, repair the DCM bottom cover assembly in

2

Install the DCM into a New Bottom Cover

Calibration fails

†

Probe

Visually inspect probe PCBA for damage. If damaged or

3

faulty, replace the probe PCBA in Reassemble the Probe

4 Replace the probe cable in Reassemble the Probe 105

Replace the DCM bottom cover assembly in Reassemble

5

the Probe

Console — Replace the DSPPCBA 51

105

102

105

52

9

102

105

105

Verathon Service Partner Manual: Diagnostics & Troubleshooting

25

ISSUE LOCATION ORDER CORRECTIVE PROCEDURE PAGE

1 Troubleshoot by Using Ultrasound Images 28

Visually inspect probe PCBA for damage. If damaged or

2
Inaccurate scan
result (Example:
zero bladder
volume or
irregular bladder
shape on results
screen)

†

Probe

faulty, replace the probe PCBA in Reassemble the Probe

3 Replace the probe cable in Reassemble the Probe 105

Optionally, repair the DCM bottom cover assembly in

4

Install the DCM into a New Bottom Cover

Replace the DCM bottom cover assembly in Reassemble

5

the Probe

Complete both procedures:

Console —

• Replace the probe cable in Reassemble the Probe

• Replace the DSPPCBA

Probe makes
buzzing or
knocking sound

Probe —

Replace the DCM bottom cover assembly in Reassemble

the Probe

1 Replace the Probe LCD Flex Cable 96

Probe LCD is
blank

Probe

Replace the probe top cover assembly in Replace the

2

Probe Top Cover Assembly or Housing

3 Replace the probe cable in Reassemble the Probe 105

1 Replace the Probe LCD Flex Cable 96

Silent or distorted
voice annotation

Probe

Replace the probe top cover assembly in Replace the

2

Probe Top Cover Assembly or Housing

3 Replace the probe cable in Reassemble the Probe 105

Optionally, repair the DCM bottom cover assembly in

1
Probe scan button

feels loose

Probe is leaking
oil

Probe

Probe

Install the DCM into a New Bottom Cover

Replace the DCM bottom cover assembly in Reassemble

2

the Probe

Optionally, repair the DCM bottom cover assembly in

1

Install the DCM into a New Bottom Cover

Replace the DCM bottom cover assembly in Reassemble

2

the Probe

105

102

105

105

51

105

98

98

102

105

102

105

Missing

Probe — Replace the probe cable in Reassemble the Probe 105

transducer
error appears
when probe is
connected

†

Console —

Complete both procedures:

• Replace the probe cable in Reassemble the Probe

• Replace the DSPPCBA

Probe — Replace the probe cable in Reassemble the Probe 105

Probe power is
irregular

†

Console —

Complete both procedures:

• Replace the probe cable in Reassemble the Probe

• Replace the DSPPCBA

* Replace the flex cable and verify the repair prior to replacing the PCBA.

† Observed failure typically occurs within the probe rather than the console.

26

105

51

105

51

TROUBLESHOOTING PROCEDURES

PROCEDURE 5. TROUBLESHOOT THE CONNECTION TO SCANPOINT

QUANTITY PART # DESCRIPTION

Parts

AR — PC with ScanPoint® installed

Complete this procedure if the console cannot connect to ScanPoint.

1. In ScanPoint, retry the connection by clicking the Find New button. Repeat this step up to 3times.

If the console does not connect, continue to the next step.

2. Turn the console off, turn the console on, and then press the ScanPoint button . On the PC, in
ScanPoint, click Find New.

If the console does not connect, repeat Step1 (up to 3times), and then continue to the next step.

3. On the console, press the ScanPoint button . While the console is attempting to connect to
ScanPoint, remove the battery.

4. Reinsert the battery, allow the device to power on, and then press the ScanPoint button .

5. On the PC, click Find New.

If the console does not connect, repeat Step1 (up to 3times), and then refer to Table 1 on page24.

Verathon Service Partner Manual: Diagnostics & Troubleshooting

27

PROCEDURE 6. TROUBLESHOOT BY USING ULTRASOUND IMAGES

If you are experiencing inaccurate scans, it may be useful to troubleshoot for user error and instrument
function by viewing the ultrasound images. On a BVI9400, B‑mode provides an ultrasound view of the
bladder and the abdominal space below the probe.

1. Using a B‑mode scan result, compare it to the samples in Table 2. If the sample resembles the issue
that you are experiencing with the instrument, rescan per the instructions in the Suggested adjustment
section.

Table 2. B‑Mode Ultrasound Images of Bladder Measurements

BLADDER IMAGE DESCRIPTION

Good Scan Result and Coupling

Description: Bladder is anechoic with smooth,

well‑defined walls and has an oval shape. There is even
contact across entire scan cone. This is an accurate
reading, and no aiming arrows will be displayed.

Suggested adjustment: None. Good transmission
through bladder and tissue. Using the proper amount of
gel and pressure will facilitate a good scan result.

Bladder Extends Outside Scan Cone

Description: The bladder is centered, and no aiming

arrows are displayed; however, the bladder extends
beyond the scan cone.

Potential cause: If this result is coupled with a large
bladder volume or a scan result of the greater than
symbol (>), then this scan may be accurate, and the
bladder volume may too large for measurement.

If this result is coupled with a small bladder volume, then
the user may be applying too much pressure with the
probe and compressing the bladder.

Suggested adjustment: Rescan the patient and apply
less pressure with the probe.

28

BLADDER IMAGE DESCRIPTION

Compressed Bladder

Description: The center of the bladder appears

compressed. The measurement may be accurate, and no
aiming arrows appear.

Potential cause: When too much pressure is applied
while scanning, the bladder may be pushed out to one or
both sides.

Suggested adjustment: Rescan the patient and apply
less pressure with the probe.

Off‑Center Bladder

Description: The bladder is not centered in the scan

cone. This is an inaccurate volume measurement, and the
display provides an aiming arrow.

Potential cause: The probe is not angled correctly or is
misplaced on the abdomen.

Suggested adjustment: Re‑aim and rescan the patient.

Bladder Not Visible

Description: The ultrasound image is good, but the

bladder cannot be seen. The instrument provides a
measurement of zero, and no aiming arrows appear.

Potential cause: There may be no fluid in the bladder, or
the bladder was not within the scan cone.

Suggested adjustment: Re‑aim and rescan the patient.

Verathon Service Partner Manual: Diagnostics & Troubleshooting

29

BLADDER IMAGE DESCRIPTION

Adipose Tissue

Description: The bladder appears low or faint in the scan

cone. The volume measurement is inaccurate, and the
instrument does not display aiming arrows.

Potential cause: The patient may be obese. Adipose
tissue may be obscuring the scan.

Suggested adjustment: Rescan the patient, lift as much
abdominal tissue out of the way of the probe as possible,
and apply more pressure with the probe.

Image Dark on One Side

Description: Shadow obscures a portion of the scan

cone. Aiming arrows may not be present, and this may
look like an accurate measurement in C‑mode.

Potential cause: Shadows generally occur when the
scanner is too close to the pubic bone; this results in a
dark area as the ultrasound waves cannot penetrate bone.
Poor coupling may also cause a scan image of this type.

Suggested adjustment: Adjust the probe to ensure
proper location, angle, and pressure, and then rescan the
patient.

Dark Scan

Description: Mostly dark, some tissue can be seen.

Instrument typically displays a lower or zero volume
measurement, and re‑aiming arrows are not displayed.

Potential cause: This is generally caused by using
an insufficient amount of gel or not applying enough
pressure with the probe. A weak or failing transducer may
also cause images of this type.

Suggested adjustment: Ensure that the user is familiar
with proper scanning technique and amount of gel
required. If this does not resolve the issue, calibrate the
probe.

30

BLADDER IMAGE DESCRIPTION

All‑Black Scan with Visible Cone

Description: Beyond the cone, the scan is entirely black.

The instrument provides a measurement of zero, and no
aiming arrows are displayed.

Potential cause: This is typically caused by an air scan,
however may also be the result of not using any gel.

Suggested adjustment: Ensure that the user is familiar
with proper scanning technique and amount of gel
required, and then rescan the patient.

Narrow Scan Cone

Description: The sides of the scan cone are black or

missing. The volume measurement may not be accurate,
and the instrument may or may not display aiming
arrows.

Potential cause: This is generally caused by using an
insufficient amount of gel.

Suggested adjustment: Ensure that the user is familiar
with proper scanning technique and amount of gel
required, and then rescan the patient.

Note: This image is from a tissue‑equivalent phantom. The
exam registered 111 ml on an 80 ml phantom.

Male Patient: Additional Organ

Description: Prostate visible adjacent to bladder. The

volume measurement may not be accurate. No aiming
arrows are displayed.

Potential cause: The prostate, which is approximately
the size of a chestnut, is situated below the neck of the
bladder and is being captured within the scan cone.

Suggested adjustment: If the bladder volume is large,
confirm measurement by using a method other than
ultrasound.

Verathon Service Partner Manual: Diagnostics & Troubleshooting

31

BLADDER IMAGE DESCRIPTION

Female Patient: Additional Organ

Description: Uterus visible adjacent to bladder. The

volume measurement may not be accurate. No aiming
arrows are displayed.

Potential cause: The uterus may contain fluid that
interferes with the accuracy of the volume measurement.

Suggested adjustment: Ensure that the scan mode is set
to female patient. If the bladder volume is large, confirm
measurement by using a method other than ultrasound.

32

REPAIR & REPLACEMENT

MINOR REPAIRS & REPLACEMENTS

This section contains the minor, miscellaneous repairs that do not require disassembly of the console or
probe. If you encounter a system performance issue, related procedures in this section should be the first
attempt at resolving the issue.

This section consists of the following procedures:

• Replace the Display Housing Lens

• Clean or Replace the Battery Contacts

• Clean the Print Head

• Replace the Printer Door

PROCEDURE 7. REPLACE THE DISPLAY HOUSING LENS

When you replace the display housing lens, it is not necessary to completely disassemble the console display or base
housing. Use the steps in this procedure in order to replace the lens.

QUANTITY PART # DESCRIPTION

Parts

AR 0122‑ 0 938 BVI9400 display housing lens

AR 0120‑0376 Keypad buttons

AR 013 6 ‑ 0050 Double‑stick adhesive tape

6 0261‑ 0315 Display housing screw, M2, 10 mm

8 0261‑0091 Base housing screw, M3, 12 mm

4 0120 ‑ 0367 Base housing foot

Tools

AR — Ionized air gun or a similar tool

1 — T10 star screwdriver

AR — T6 star screwdriver

AR — T5 star screwdriver

1 — X‑ACTO knife

Verathon Service Partner Manual: Repair & Replacement

33

DISASSEMBLE THE CONSOLE BASE HOUSING

1. If a battery is inserted in the console, remove it.

2. Remove the four rubber feet on the bottom of the console.

3. Using a T10 star screwdriver, remove the (8) base housing screws (0261‑0091), and then remove the base
housing bottom.

4. Using a T6 star screwdriver, remove the (2) display housing screws (0261‑0315) from the lower edge of
the display housing bottom.

Note: A T5 star screwdriver may be needed for older consoles. If necessary, use a magnet to remove the
screws from the recesses.

34

REMOVE THE DISPLAY GRIP

5. Flip the console onto the display, and then use a T6 star screwdriver to remove the (4)display housing
screws (0261‑0315) from the displaygrip.

Note: A T5 star screwdriver may be needed for older consoles.

6. Gently pry the grip loose from the console display, and then use an X‑ACTO knife to detach the
double‑stick tape holding the grip in place.

7. Completely remove the grip from the console display.

Verathon Service Partner Manual: Repair & Replacement

35

REMOVE THE ORIGINAL DISPLAY HOUSING LENS

8. Pull the lens away from the display. This detaches the lens from the double‑sided adhesive tape.

9. Flip the console display upside‑down. Ensuring that you do not touch the LCD, grip the display housing
lens by the exposed top and sides, and then lift the lens up and out.

10. Remove the rubber keypad buttons from the original display housing lens.

36

PREPARE FOR THE NEW DISPLAY HOUSING LENS

11. On the new display housing lens, peel off the protective film on the interior‑facing side. Do not remove
the protective film from the exterior‑facing side of the lens.

12. In the new display housing lens, insert the keypad buttons that were removed in Step10 or new keypad
buttons, as follows:

• Push the power button through. This helps to center and anchor the remaining buttons.

• Using a screwdriver, push the remaining button tabs through the lens.

13. Look at the front of the display housing lens and ensure that the buttons have been inserted fully and
cleanly.

14. On the console, apply double‑stick adhesive tape above and below the LCD as needed in order to replace
missing, damaged, or worn‑out tape.

Verathon Service Partner Manual: Repair & Replacement

37

ATTACH THE NEW DISPLAY HOUSING LENS

15. Ensure the console is upside‑down, and then apply pressure to the display as if pushing it towards the
base housing. This creates a gap between the front and back panels of the display.

16. Line up the new display housing lens against the display panel, and then snap the bottom lip of the lens
into the gap created in Step15.

17. Using an ionized air gun, blow any lint or dust off of the LCD.

18. Working from the base housing to the top of the display, press the display housing lens into place and
apply pressure against the double‑sided adhesive tape, ensuring that the display housing lens is secured.

ATTACH THE DISPLAY GRIP

19. Align the grip on the front of the display.

20. Using a T6 star screwdriver, insert (4) display housing screws (0261‑0315) through the display housing
and into the grip.

38

ATTACH THE BACK HOUSING BOTTOM

21. Using a T6 star screwdriver, insert (2) display housing screws (0261‑0315) into the lower edge of the
display housing bottom.

22. Place the base housing bottom over the assembly.

23. Starting from the back and moving toward the handle, press around the unit in order to snap it together.
Inspect for gaps.

24. Using a T10 star screwdriver and (8) base housing screws (0261‑0091), reattach the base housing bottom.
Do not install the base housing rubber feet.

25. Remove the protective film from the display housing lens.

26. Apply the base housing rubber feet in the four recesses in the base housing bottom.

Note: If you prefer, you may wait to install the base housing rubber feet until the console has passed the
certification procedure.

27. If no additional repairs are required on the system, continue to the chapter Annual Certification on
page6.

Verathon Service Partner Manual: Repair & Replacement

39

PROCEDURE 8. CLEAN OR REPLACE THE BATTERY CONTACTS

Use this procedure in order to clean the battery contacts on the console or the battery. If the battery
contacts are dirty, it may prevent the console from drawing battery power.

Figure 7. Dirty Battery Contacts Figure 8. Clean Battery Contacts

QUANTITY PART # DESCRIPTION

Parts

AR 0200‑0233 Battery contact, small

AR 0200‑0231 Battery contact, large

Tools

1 — Eraser

1 — Pliers

1 — Flat‑head screwdriver

AR — Isopropyl alcohol, 70% or higher

AR — Cotton swab

CLEAN THE BATTERY CONTACTS

1. Remove the battery from the console.

2. On the battery, rub the contacts with an eraser until clean.

CLEAN THE CONSOLE BATTERY CONTACTS

3. Lay the console on its side so that the battery contacts are facing up.

4. On the console, rub the contacts with an eraser until clean.

40

REPLACE THE CONSOLE BATTERY CONTACTS

5. Grip the battery contact with pliers, and then pull straight up. The battery contact comes out of the
battery contact receptacle in the battery well. Repeat this step until all of the damaged battery contacts
are removed.

Note: If the battery contact receptacle also pulls out from the battery well, use a flat instrument in order
to push it back into place.

6. Repeat Step5 until all of the necessary battery contacts are removed.

7. Using isopropyl alcohol and a cotton swab, clean any white residue visible inside the battery contact
receptacle.

8. Place a new battery contact into the battery contact receptacle, and then use the tip of a flat‑headed
screwdriver (or another flat instrument) in order to push the contact into place.

9. If no additional repairs are required on the system, continue to the chapter Annual Certification on
page6.

Verathon Service Partner Manual: Repair & Replacement

41

PROCEDURE 9. CLEAN THE PRINT HEAD

If the printer is producing irregular printouts, clean the print head prior to replacing any parts. If cleaning the
print head does not solve the service issue, then replace the printer according to the procedure Replace the

Handle, Printer, or Top Cover Assembly on page52.

QUANTITY PART # DESCRIPTION

AR — Cotton swab

AR — Isopropyl alcohol, 70% or higher

1. Open the printer door.

Tools

Print Head

2. Using a cotton swab and isopropyl alcohol, wipe along the print head contact area.

3. If no additional repairs are required on the system, continue to the chapter Annual Certification on
page6.

42

PROCEDURE 10. REPLACE THE PRINTER DOOR

Complete this procedure if the printer door is damaged, if the printer is producing irregular printouts, or if
you are moving the original printer door to a new base housing top cover assembly.

QUANTITY PART # DESCRIPTION

Parts

AR 0120‑0370 Base housing printer pivot door

AR 0120‑0371 Base housing printer slider door

1. If you are using a new printer door, assemble the printer door as follows:

• Slide the printer pivot door and the printer slider door together, as shown in the following figure. You

will hear a snap sound when the parts are securely joined.

• Install the print roller into the printer door assembly.

2. If you are relocating the original printer door to a new base housing top cover assembly, remove the
printer door as follows:

• Slide the printer door out, and then lift it open.

• Grip the printer door near the pivot point, squeeze the door in order to release it from the pivot, and

then remove the door.

3. Squeeze the pivot point of the printer door, and then snap it to the destination top cover assembly.

4. Close the printer door. Ensure that the door clicks into place.

5. Tear off any paper extending from the top cover assembly.

6. If no additional repairs are required on the system, continue to the chapter Annual Certification on
page6.

Verathon Service Partner Manual: Repair & Replacement

43

CONSOLE REPAIR

This section contains instructions for repairing the console. It consists of the following procedures:

• Disassemble the Console Base Housing

• Replace the DSPPCBA

• Replace the Handle, Printer, or Top Cover Assembly

• Disassemble the Console Display

• Replace the Keypad PCBA or Keypad Flex Cable

• Replace the Console Hinges

• Replace the LCD and LCD Flex Cable

• Replace the Inverter Flex Cable

• Replace the Display Housing Bottom

• Reassemble the Console Display

• Reassemble the Console Base Housing

• Replace the Console Label

After replacing any damaged or non‑functioning parts per the procedures in this section, you may skip
additional replacement procedures and go directly to the reassembly procedure(s). The following figures
provide a visual reference for the console components, parts, and assemblies.

The following images provide visual reference for the console's part names and numbers. For a complete list
of part numbers, see Part Numbers on page119.

44

Figure 9. Parts of the BVI9400 Console Base Housing

Base Housing Bottom

Cover (0142‑0274)

Base Housing Handle Assembly

(0142‑0271)

Speaker

Cable

Speaker

Pivot Printer Door

(0120‑0370)

Slider Printer Door

(0120‑0371)

Base Housing Top Cover

Assembly (0142‑0623)

Battery Well

Battery Contacts

Power Cable

Magnets
(0130‑0232)

Base Housing Foot

(0120‑0367)

Print Roller

Printer Flex Cable

Thermal Printer

(0570‑0189)

DSP PCBA (0142‑0764)

Battery Contacts

(0200‑0233)

(0200‑0231)

Hirose Connector

Heat Sink
(0260‑0546)

Power
Connector

Speaker
Connector

PXA Board

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Figure 10. Parts of the BVI9400 Console Display

Top Lens Assembly (0142‑0854)

Display Housing Grip
(0142‑0269)

Housing Display Lens
(0122‑ 0938)

Keypad Buttons
(0120‑0376)

Display Housing Bottom

(0120‑0373)

Magnet Recesses

Magnets
(0130‑0232)

LCD Positioning Bracket (0122‑0848)

LCD Flex Cable

(0141‑0805)

Backlight power

cable assembly

(0600‑0743)

LCD (0230‑0129)

Keypad PCBA

Insulator (0120‑0400)

Upper Mount

(0130‑0230)

Backlight Driver PCBA

(0147‑0120)

Keypad P CBA (0141‑0193)

Keypad Flex
Cable Connector

Keypad PCBA
Metal Mounts

46

Keypad Flex Cable (0140‑0196)

Backlight Driver

Flex Cable (0141‑0804)

Left Hinge
(0260‑0345)

Lower Mount

(0130‑0229)

Right Hinge

(0260‑0346)

A new model of LCD has been substituted for the model originally incorporated into BladderScan 9400
systems. As a result, if the LCD must be replaced, the inverter and supporting cables must be replaced as
well. However, systems containing the original components will remain in the field for several years. The
following figure identifies these components.

Figure 11. Old Model BVI9400 LCD Components (Deprecated)

LCD (0230‑0027)

Inverter Flex Cable (0600 ‑0509)

LCD Power
Cable Connector

Connector for LCD
Power Cable Connector

Inverter (0147‑0004)

Inverter Flex
Cable Connector

LCD Flex Cable (0600‑0508)

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47

PROCEDURE 11. DISASSEMBLE THE CONSOLE BASE HOUSING

Use this procedure in order to disassemble the base housing to a stage from which you can complete any
of the replacement procedures included in this section. If replacing a part or component requires additional
disassembly, that information is detailed in the corresponding part‑replacement procedure.

QUANTITY PART # DESCRIPTION

Parts

8 0261‑0091 Base housing screw, M3, 12 mm

6 0261‑0091 DSP PCBA screw, M3, 12 mm

Tools

1 — T10 star screwdriver

1 — Tweezers

REMOVE THE BASE HOUSING BOTTOM

1. If a battery is inserted in the console, remove it.

2. Remove the four rubber feet on the bottom of the console.

3. Using a T10 star screwdriver, remove the (8) base housing screws (0261‑0091), and then remove the base
housing bottom.

48

REMOVE THE DSPPCBA

4. Remove the Kapton tape from the four flex cables.

5. Unplug the printer, inverter, and keypad flex cables.

Note: Handle the flex cables carefully in order to protect the connectors.

6. On each side of the LCD flex cable connector, place tweezers against the metal tab, gently loosen the
flex cable connector, and then remove the flex cable.

Note: Ensure that you do not break the flex cable or peel it away from the connector.

7. Using a T10 star screwdriver, remove the (6) DSPPCBA screws (0261‑0091).

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49

8. Tilt board up, hinging on the printer flex cable edge of the DSPPCBA.

9. Remove the power and speaker connectors, and then remove the DSP PCBA.

Power Cable
Connector

Speaker Cable
Connector

10. Inspect the DSP PCBA for damaged L14 and Q13 components. Damage to these components is caused
by a shorted circuit in connector pins 1 and 2 in the probe cable. If you encounter this damage, complete
the procedure Replace the DSPPCBA on page51, and then replace the probe cable according to the
instructions in the section Probe Repair on page92.

Da mag ed L14

Damage d Q13

50

PROCEDURE 12. REPLACE THE DSPPCBA

This procedure provides instructions for installing a new DSPPCBA.

QUANTITY PART # DESCRIPTION

AR 0142‑076 4 BVI9400 DSPPCBA

1. Complete the procedure Disassemble the Console Base Housing on page48.

2. Remove the Win CE Label from the original PXA board, and then transfer it to the new PXA board.

Parts

3. Reassemble the console according to the instructions in Reassemble the Console Base Housing on
page86.

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51

PROCEDURE 13. REPLACE THE HANDLE, PRINTER, OR TOP COVER ASSEMBLY

IMPORTANT

Prior to replacing the printer, ensure that you have completed the procedures Clean the Print Head on
page42 and Replace the Printer Door on page43. If the printer is producing irregular printouts, these
procedures may resolve the issue.

QUANTITY PART # DESCRIPTION

Parts

AR 0142‑0271 BVI9400 base housing handle assembly

AR 0570 ‑ 0189 Thermal printer

AR 0142‑0623 BVI9400 base housing top cover assembly

16 0261‑0091 Base housing screw, M3, 12 mm

2 0130‑ 0232 Neodymium disc magnet

Tools

1 — T10 star screwdriver

AR 0136 ‑ 0059 Kapton tape, 1.3 cm (½‑in)

1 — Bar clamp

AR — Magnet

AR 0135 ‑ 0 0 42 Loctite 422 Super Bonder

REMOVE THE HANDLE ASSEMBLY

1. Complete the procedure Disassemble the Console Base Housing on page48.

2. Using a T10 star screwdriver, remove the (14) base housing screws (0261‑0091) securing the handle to
the top assembly.

Note: If necessary, use a magnet in order to remove the screws from the bosses.

52

3. Remove the Kapton tape securing the negative‑side power cable to the printer housing.

4. Gripping the end of the handle near the flex cables, pry the handle away from the base housing top
cover assembly, and then remove the handle.

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REPLACE THE PRINTER OR HANDLE ASSEMBLY

5. If there is any Kapton tape securing the printer flex cable to the handle, remove it.

6. Using a T10 star screwdriver, remove the (2) base housing screws (0261‑0091) securing the printer to the
handle, and then remove the printer from the handle.

7. If you are replacing the printer, dispose of the original printer, and then use a new thermal printer for the
rest of this procedure.

If you are replacing the base housing handle assembly, dispose of the original handle assembly, and then
use a new handle assembly for the rest of this procedure.

8. Place the printer onto the printer housing in the handle assembly, slide the printer flex cable through the
gap in the handle, and then flush align the printer and housing edge.

9. Turn the handle assembly and printer over.

10. Using the T10 star screwdriver, insert (2) base housing screws (0261‑0091) into the base housing handle
assembly. This secures the printer to the handle.

54

REPLACE THE TOP COVER ASSEMBLY

11. If you are replacing the base housing top cover assembly, set the customer‑owned top cover assembly
aside and do not dispose of it. You will remove the printer door later in this procedure. Use a new top
cover assembly for the remainder of this procedure.

If you are not replacing the top cover assembly, skip to Step14.

12. If you are using a new top cover assembly, add a drop of Loctite 422 Super Bonder into the magnet
recesses at the two corners.

13. Ensuring that you have the correct polarity so that the display housing magnets are attracted to the base
housing magnets, insert the (2) neodymium disc magnets into the recesses.

REASSEMBLE THE CONSOLE BASE HOUSING

14. Place the handle assembly on the base housing top cover assembly, ensuring that the negative‑side
power cable slides over the printer housing and that the flex cables are not pinched under the handle
assembly.

15. Apply pressure to the back of the handle assembly, snapping the back of the handle assembly into place
on the top cover assembly.

16. Ensure that there are no gaps in the console base housing assembly.

Figure 12. Unacceptable Gap in Assembly

Figure 13. Proper Fit and Alignment

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17. Using a T10 star screwdriver, insert (4) base housing screws (0261‑0091) into the back of the handle
assembly.

18. Use a clamp in order to force the three screw bosses in the middle of the top cover assembly into their
housings on the handle assembly.

19. Apply pressure to the handle assembly, ensuring that the handle and top cover assemblies are completely
snapped together.

56

20. Using a T10 star screwdriver, insert (10) base housing screws (0261‑0091) as shown in the following
figure.

Note: When you insert the (4) hinge screws (highlighted in yellow in the following figure), ensure that
you do not apply too much force to the screw. The low number of threads causes them to strip easily.

21. Using a piece of 1.3 cm (½‑inch) Kapton tape, secure the negative‑side power cable to the top of the
printer housing.

22. If you replaced the top cover assembly in this procedure, move the printer door from the original top
cover assembly to the new top cover assembly according to the instructions in the procedure Replace the

Printer Door on page43.

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57

PROCEDURE 14. DISASSEMBLE THE CONSOLE DISPLAY

IMPORTANT

Complete this procedure only if you are repairing or replacing parts or components within the console
display. Otherwise, skip to the procedure Reassemble the Console Base Housing on page86.

If you need to replace the display housing lens, it is not necessary to disassemble the console display. For
more information, see the procedure Replace the Display Housing Lens on page33.

Use this procedure in order to disassemble the console display to a stage from which you can complete any
of the replacement procedures included in this section. If replacing a part or component requires additional
disassembly, that information is detailed in the corresponding part replacement procedure.

QUANTITY PART # DESCRIPTION

Parts

12 0261‑0315 Display housing screw, M2, 10 mm

2 0261‑ 0314 Display housing screw, M2, 6 mm

14 0261‑ 0091 Base housing screw, M3, 12 mm

Tools

1 — T10 star screwdriver

AR — T6 star screwdriver

AR — T5 star screwdriver

AR — Magnet

1. Complete the procedure Disassemble the Console Base Housing on page48.

2. Using a T10 star screwdriver, remove the (14) base housing screws (0261‑0091) holding the handle to the
top assembly.

Note: If necessary, use a magnet in order to remove the screws from the bosses.

58

3. Remove the Kapton tape securing the negative‑side power cable to the printer housing.

4. Gripping the end of the handle near the flex cables, pry the handle away from the base housing top
cover assembly, and then remove the handle.

5. Tilt the console display up, pop one corner of the console display out of its base housing socket, and
then remove the console display from the base housing.

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59

6. Set the base housing top cover assembly aside.

7. Using a T6 star screwdriver, remove the display housing screws (12 × 0261‑0315, 2 × 0261‑0314) from
the display housing bottom (the rear side of the display).

Note: A T5 star screwdriver may be needed for older consoles. If necessary, use a magnet to remove the
screws from the bosses.

8. Flip the console display over, and then remove the display housing lens assembly.

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PROCEDURE 15. REPLACE THE KEYPAD PCBA OR KEYPAD FLEX CABLE

QUANTITY PART # DESCRIPTION

Parts

2 0261‑009 0 Keypad PCBA screw, M3, 5 mm

1 0141‑0193 Keypad PCBA

1 0140 ‑0196 Keypad flex cable

1 0120 ‑0400 Keypad PCBA insulator

Tools

AR — 2mm hex screwdriver

AR 0136 ‑ 0 059 Kapton tape, 1.3 cm (½‑in)

1. Complete the procedure Disassemble the Console Display on page58.

2. Lift the metal keypad mount off of the display housing bottom.

3. On the keypad PCBA and mount, remove the Kapton tape securing the keypad flex cable. Do not remove
the Kapton tape attached to the keypad mount.

4. Gently loosen the connector and remove the flex cable.

5. If you are replacing the keypad flex cable only, skip to Step8.

If you are replacing the keypad PCBA, continue to the next step.

6. Use a 2mm hex screwdriver in order to remove the 2keypad PCBA screws (0261‑0090), and then
remove the keypad PCBA.

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7. Align the keypad PCBA insulator against the metal mount, place the new keypad PCBA on top of the
insulator, and then use a 2mm hex screwdriver and (2) keypad PCBA screws (0261‑0090) in order to
secure the keypad PCBA to the metal mount.

8. If you are replacing the keypad flex cable, attach a new flex cable to the keypad flex cable connector.

If you are not replacing the keypad flex cable, attach the original flex cable to the keypad flex cable
connector.

9. Secure the flex cable to the PCBA connector and the keypad mount with a piece of 1.3 cm (½‑inch)
Kapton tape.

62

10. Place the metal keypad mount below the LCD, and then thread the keypad flex cable through the right
gap in the base of the console display.

11. Complete any additional repairs to the console display, and then reassemble the console according to the
procedure Reassemble the Console Display on page78.

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63

PROCEDURE 16. REPLACE THE CONSOLE HINGES

QUANTITY PART # DESCRIPTION

Parts

8 0261‑0090 Console hinge screw, M3, 5 mm

2 0261‑0080 Keypad PCBA screw, M3, 5 mm

1 0260‑ 0345 Left hinge

1 0260‑0346 Right hinge

Tools

AR — 2mm hex screwdriver

AR 0136 ‑ 0059 Kapton tape, 1.3 cm (½‑in)

1. Complete the procedure Disassemble the Console Display on page58.

2. Lift the metal keypad mount off of the display housing bottom.

3. On the keypad PCBA and mount, remove the Kapton tape securing the keypad flex cable.

4. Use a 2mm hex screwdriver in order to remove the (2)keypad PCBA screws (0261‑0080), and then
remove the keypad PCBA, keypad flex cable, and keypad PCBA insulator.

5. Remove the Kapton tape from the mount.

64

6. Using a 2mm hex screwdriver, remove the (8) console hingescrews (0261‑0090) securing the hinges to
the metal keypad mount.

7. Remove the original hinges, and then insert a new left hinge and right hinge between the upper and
lower metal mount plates.

8. Using the 2mm hex screwdriver and (8)console hinge screws (0261‑0090), attach the new hinges to the
metal keypad mount, and then wrap a piece of 1.3 cm (½‑inch) Kapton tape over the front and onto the
back of the mount. This protects the keypad flex cable from the metal mount.

9. Align the keypad PCBA insulator against the metal mount, place the new keypad PCBA on top of the
insulator, and then use a 2mm hex screwdriver and (2) keypad PCBA screws (0261‑0090) in order to
secure the keypad PCBA to the metal mount.

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10. Secure the flex cable to the PCBA connector and the keypad mount with a piece of 1.3 cm (½‑inch)
Kapton tape.

11. Place the metal keypad mount below the LCD, and then thread the keypad flex cable through the right
gap in the base of the console display.

12. Complete any additional repairs to the console display, and then reassemble the console according to the
procedure Reassemble the Console Display on page78.

66

PROCEDURE 17. REPLACE THE LCD AND LCD FLEX CABLE

As of January 2016, a new LCD replaces the original part (0230‑0027). Because the original power inverter
(0147‑0004) is not compatible with the new LCD, you must update both parts together. A positioning
bracket compensates for dimensional differences between the two LCDs, while allowing the new LCD and its
backlight driver PCBA to be positioned as a single unit.

QUANTITY PART # DESCRIPTION

Parts

1 0141‑0805 LCD flex cable

1 0141‑0804 Backlight driver flex cable

1 0 600 ‑ 0743 Backlight power cable assembly

1 0147‑0120 Backlight driver PCBA

1 0230‑0129 LCD

1 0122‑0848 LCD positioning bracket

Tools

— — Tweezers

AR 0136 ‑ 0059 Kapton tape, 1.3 cm (½‑in)

1. Complete the procedure Disassemble the Console Display on page58.

2. Lift the metal keypad mount off of the display housing bottom, and then set the keypad mount aside.

3. Remove the Kapton tape securing the LCD flex cable to the display housing bottom.

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67

4. Remove the Kapton tape securing the LCD power cables to the inverter.

5. Lift the power inverter off of the display housing bottom. Do not attempt to remove the power inverter
until it is disconnected from the LCD.

Note: If necessary, separate the inverter from the display housing bottom using tweezers.

6. Using tweezers, remove the LCD power cable connector from the inverter.

7. Lift the LCD and the LCD flex cable off the display housing bottom and remove them.

8. Lift out the inverter and remove it.

9. Locate the 8‑pin connector on the new backlight driver PCBA (0147‑0120). Attach the backlight driver
flex cable (0141‑0804), and then fold the cable over the connector. The connector is keyed, so the cable
should fit only in the correct position. The following figure shows the correct orientation of the cable.

68

10. Attach the backlight power cable assembly (0600‑0743) to the 12‑pin connector on the new backlight
driver PCBA. This connector is keyed, so the cable should fit only in the correct position.

11. Secure the ends of both cables to the backlight driver PCBA using 1.3 cm (½‑inch) Kapton tape. Use
enough tape to wrap around the edges of the PCBA.

12. Orient the LCD positioning bracket (0122‑0848) with the curved edges of the ribs down. These curved
edges will align with the interior curvature of the back of the display housing.

13. Pass the loose end of the backlight driver flex cable through the backlight driver frame of the bracket, as
shown in the following figure.

14. Insert the upper edge of the backlight driver PCBA under the tab on the edge of the frame. Pull any
excess flex cable through the frame, and then press the remaining edges of the PCBA into place. Secure
the PCBA using 1.3 cm (½‑inch) Kapton tape.

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15. Insert the opposite end of the backlight power cable assembly into the recessed connector at the corner
of the LCD assembly (0230‑0129). Because the connector is keyed, the cable should fit only in the correct
position.

16. Position the LCD flex cable (0141‑0805) next to the back of the LCD assembly so that the end of the
cable extends from the edge to the center of the assembly. Insert the multi‑pin connector on the flex
cable into the socket on the back of the LCD assembly and press it into place.

70

17. Place the LCD assembly onto the positioning bracket while guiding the LCD flex cable behind the bracket.
Position the LCD assembly so that its edges fit snugly inside the retaining edges and tabs on the bracket.
Make sure that the two flex cables pass out of the bottom of the bracket and are not pinched by the
bracket’s ribs. The following figure shows the correct orientation of these parts and cables.

Backlight power cable assembly

Backlight flex cable

LCD flex cable

18. Complete any additional repairs to the console display, and then reassemble the console according to the
procedure Reassemble the Console Display on page78.

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71

PROCEDURE 18. REPLACE THE INVERTER FLEX CABLE

Note: Follow this procedure only if you are replacing an older model inverter without updating the LCD. If
you are updating the LCD as well, refer to Replace the LCD and LCD Flex Cable on page67.

QUANTITY PART # DESCRIPTION

Parts

1 0600‑0509 Inverter flex cable

Tools

— — Tweezers

AR 0136 ‑ 0059 Kapton tape, 1.3 cm (½‑in)

1. Complete the procedure Disassemble the Console Display on page58.

2. Lift the metal keypad mount off of the display housing bottom, and then set the keypad mount aside.

3. Remove the Kapton tape securing the LCD flex cable to the display housing bottom.

4. Remove the Kapton tape that is securing the LCD power cables to the inverter.

5. Lift the power inverter off of the display housing bottom. This provides space for you to access the LCD
power cable connector.

Note: If necessary, use tweezers in order to leverage the inverter away from the display housing bottom.

72

6. Using tweezers, remove the LCD power cable connector from the inverter.

7. Lift the LCD and the LCD flex cable off the display housing bottom. Set the LCD and LCD flex cable aside.

8. Remove the Kapton tape that secures the inverter flex cable to the display housing bottom.

9. Lift the inverter and the inverter flex cable off of the display housing bottom.

10. On each side of the inverter flex cable connector, place tweezers against the tab, gently loosen the flex
cable connector, and then remove the flex cable.

Note: Ensure that you do not break the flex cable or peel it away from the flex cable connector.

11. Attach a new flex cable to the original inverter.

12. Wrap 1.3 cm (½‑inch) Kapton tape around the inverter in order to secure the inverter flex cable.

13. Complete any additional repairs to the console display, and then reassemble the display according to the
procedure Reassemble the Console Display on page78.

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73

PROCEDURE 19. REPLACE THE DISPLAY HOUSING BOTTOM

QUANTITY PART # DESCRIPTION

Parts

1 0120‑0373 Display housing bottom

2 0130‑ 0232 Neodymium disc magnet

Tools

— — Tweezers

AR 0135 ‑ 0 0 42 Loctite 422 Super Bonder

REMOVE THE LCD ASSEMBLY (NEWER MODEL LCD)

1. If the system still contains an older model LCD, but you are not currently replacing it, skip to Step8.
Otherwise, continue to Step2.

2. Complete the procedure Disassemble the Console Display on page58.

3. Lift the metal keypad mount off of the display housing bottom, and then set the keypad mount aside.

4. Remove the Kapton tape securing the backlight power cable assembly to the display housing bottom.

5. Remove the Kapton tape securing the LCD flex cables to the display housing bottom.

74

6. Lift the LCD assembly (LCD, backlight driver PCBA, positioning bracket, and cables) off of the display
housing bottom.

7. Skip to Step17.

REMOVE THE KEYPAD, LCD, AND INVERTER (OLDER MODEL LCD)

8. Complete the procedure Disassemble the Console Display on page58.

9. Lift the metal keypad mount off of the display housing bottom, and then set the keypad mount aside.

10. Remove the Kapton tape securing the LCD flex cable to the display housing bottom.

11. Remove the Kapton tape that is securing the LCD power cables to the inverter.

12. Lift the power inverter off of the display housing bottom. This provides space for you to access the LCD
power cable connector.

Note: If necessary, use tweezers in order to leverage the inverter away from the display housing bottom.

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13. Using tweezers, remove the LCD power cable connector from the inverter.

14. Lift the LCD and the LCD flex cable off the display housing bottom. Set the LCD and flex cable aside.

15. Remove the Kapton tape that secures the inverter flex cable to the display housing bottom.

16. Lift the inverter and the inverter flex cable off of the display housing bottom.

76

REPLACE THE DISPLAY HOUSING BOTTOM

17. Place a new display housing bottom, interior facing up, onto the base housing top cover assembly. You
will use the original top cover assembly in order to determine the correct polarity for the magnets in the
display housing bottom.

18. Add a drop of Loctite 422 Super Bonder into the magnet recesses at the two corners.

19. Ensuring that you have the correct polarity so that the display housing magnets are attracted to the base
housing magnets, insert the new magnets into the recesses.

20. Complete any additional repairs to the console display, and then reassemble the display according to the
procedure Reassemble the Console Display on page78.

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77

PROCEDURE 20. REASSEMBLE THE CONSOLE DISPLAY

If you did not disassemble the console display, skip to the next procedure, Reassemble the Console Base

Housing on page86.

If any of the console display housing components require replacement, replace those components during this
reassembly procedure.

QUANTITY PART # DESCRIPTION

Parts

12 0261‑0315 Display housing screw, M2, 10 mm

2 0261‑ 0314 Display housing screw, M2, 6 mm

14 0261‑0091 Base housing screw, M3, 12 mm

AR 0142‑ 0 854 BVI9400 display housing lens assembly

AR 0125‑ 0540 Housing vent membrane

Tools

— — T10 star screwdriver

AR — Isopropyl alcohol, 70% or higher

AR — Kimtech wipe

AR — Cotton swab

— — Ionized air gun or a similar tool

AR 0136 ‑ 0059 Kapton tape, 1.3 cm (½‑in)

REINSTALL THE LCD ASSEMBLY (NEWER MODEL LCD)

Complete this section if you are installing or reinstalling the newer model of LCD assembly (consisting of the
LCD, the backlight driver PCBA, the mounting bracket holding them both in place, and associated cables).
If you are reinstalling the older model of LCD, skip to Step8. If you also need to reinstall the inverter for the
older model of LCD, skip to Step6.

1. Carefully lower the LCD assembly (LCD, backlight driver PCBA, mounting bracket, and cables) into place
on the display housing bottom so that it fits securely into the recess in the ribs on the housing. As you
position the bracket, verify that the two flex cables are not pinched.

2. Feed the two flex cables through the two large slots at the base of the display housing bottom.

78

3. Secure the two flex cables to the display housing bottom using 1.3 cm (½‑inch) Kapton tape.

4. Loop the excess length of the backlight power cable assembly around itself until it can fit into the small
recess between the LCD assembly and the corner of the display housing bottom. Tuck the looped cable
into the recess, and then secure it using a length of 1.3 cm (½‑inch) Kapton tape.

5. Skip to Step14.

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REINSTALL THE INVERTER AND INVERTER FLEX CABLE (OLDER MODEL LCD)

Complete this section if you removed the inverter or inverter flex cable for the older model of LCD. If you did
not remove these items, skip to Step8.

6. Place the inverter and inverter flex cable onto the display housing bottom, ensuring that the inverter fits
correctly onto the posts of the bottom housing.

7. Feed the inverter flex cable through the right gap in the base of the console display, and then use

1.3cm(½‑inch) Kapton tape in order to secure the flex cable to the display housing bottom.

REINSTALL THE LCD AND LCD FLEX CABLE (OLDER MODEL LCD)

Complete this section if you removed the older model of LCD or LCD flex cable and are now replacing them.
If you do not need to reinstall these items, skip to Step14.

8. Set the LCD below the inverter, and then feed the flex cable through the left gap in the base of the
console display.

80

9. Plug the LCD power connector into the inverter.

10. Place the LCD power wires so that they are not in the way of the screw bosses or housing seams, and
then secure them in place with 1.3 cm (½‑inch) Kapton tape.

11. Place the display housing lens assembly over the LCD, ensuring that the LCD is aligned properly.

12. Remove the display housing lens assembly, and then secure the LCD flex cable to the display housing
bottom with 1.3 cm (½‑inch) Kapton tape.

13. Place the metal keypad mount below the LCD, and then feed the keypad flex cable through the right gap
in the base of the console display.

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ATTACH THE LENS ASSEMBLY

14. If you are using a new top cover assembly, peel the protective backing off of the housing vent
membrane, and then install the membrane into the top cover assembly as shown in the following figure.

15. If you are using a new top cover assembly, remove the protective masking tape cover from the
interior‑facing side of the lens.

16. Using an ionized air gun or a similar tool, blow off the interior surface of the display housing lens
assembly and the LCD.

If necessary, use cotton swabs, isopropyl alcohol, or Kimtech wipes in order to clean the surface of the
lens and LCD.

17. If you have installed a new LCD, remove the plastic protective sheet on the screen.

18. Place the display housing lens assembly over the LCD, ensuring that no debris is trapped between the
lens and the screen.

19. Hold the lens assembly and the housing bottom together, and then turn the console display over.

20. Using a T6 star screwdriver, insert (12)display housing screws (0261‑0315) as indicated in the following
figure.

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21. Using a T6 star screwdriver, insert (2)display housing screws (0261‑0314) as indicated in the following
figure.

ATTACH THE DISPLAY TO THE BASE HOUSING TOP COVER

22. Insert the hinges into the base housing top cover assembly at an angle, as shown in the following figure.

23. Ensuring that the flex cables do not become pinched between the top cover assembly and the console
display, push the console display base into place.

ATTACH THE HANDLE ASSEMBLY

24. Place the handle assembly on the base housing top cover assembly, ensuring that the negative‑side
power cable slides over the printer housing and that the flex cables are not pinched under the handle
assembly.

25. Apply pressure to the back of the handle assembly, snapping the back of the handle assembly into place
on the top cover assembly.

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26. Using a T10 star screwdriver, insert (4) base housing screws into the back of the handle assembly.

27. As shown in the following figure, use a clamp in order to force the three screw bosses in the middle of
the top cover assembly into their housings on the handle assembly.

28. Apply pressure to the top of the base housing, ensuring that the handle and top cover assemblies are
completely snapped together.

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29. Using a T10 star screwdriver, insert (10) base housing screws as shown in the following figure.

Note: When you insert the (4) hinge screws (highlighted in yellow in the following figure), ensure that
you do not apply too much force to the screw. The low number of threads causes them to strip easily.

30. Using a piece of 1.3 cm (½‑inch) Kapton tape, secure the negative‑side power cable to the top of the
printer housing.

31. Continue to the next procedure.

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PROCEDURE 21. REASSEMBLE THE CONSOLE BASE HOUSING

If any of the console housing components require replacement, replace those components during this
reassembly procedure.

QUANTITY PART # DESCRIPTION

Parts

8 0261‑0091 Base housing screw, M3, 12 mm

6 0261‑0091 DSP PCBA screw, M3, 12 mm

AR 0120 ‑0369 IR lens

4 0120 ‑ 0367 Base housing foot

Tools

1 — T10 star screwdriver

AR 0136 ‑ 0059 Kapton tape, 1.3 cm (½‑in)

REATTACH THE DSPPCBA

1. Connect the speaker and power connectors to the DSPPCBA.

Power Cable
Connector

Speaker Cable
Connector

2. Carefully tilt the DSPPCBA down over the base housing handle.

3. Position the battery and speaker wires so they won’t interfere with the handle bosses, and then align the
DSPPCBA with the handle posts.

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4. Secure the DSPPCBA board with (6) DSP PCBA screws.

5. Insert the printer flex cable into the DSPPCBA connector, and then secure it with 1.3 cm (½‑inch) Kapton
tape.

6. Loop the keypad flex cable so the gold pads are facing down, insert the keypad flex cable into the
DSPPCBA connector, and then secure it with 1.3 cm (½‑inch) Kapton tape.

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7. Loop the inverter flex cable so the gold pads are facing upward, insert the flex cable into the DSPPCBA
connector, and then secure it with 1.3 cm (½‑inch) Kapton tape.

8. Loop the LCD flex cable so the flex cable connector faces the DSPPCBA, press the LCD flex cable
connector onto the DSPPCBA connector, and then secure the flex cable with 1.3 cm (½‑inch) Kapton
tape.

9. Power up the console to ensure that it turns on.

10. Turn the console off.

REATTACH THE BASE HOUSING BOTTOM COVER ASSEMBLY

11. Inspect the IR lens in the base housing bottom cover assembly. If the IR lens is missing or damaged,
replace it.

12. Place the base housing bottom over the assembly.

13. Starting from the back and moving toward the handle, press around the unit in order to snap it together.
Check for gaps.

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14. Using a T10 star screwdriver and (8) base housing screws, reattach the base housing bottom.

15. Apply the base housing rubber feet in the four recesses in the base housing bottom.

Note: If you prefer, you may wait to install the base housing rubber feet until the console has passed the
certification procedure.

16. If you need to replace the label on the bottom of the console, continue to the next procedure.

17. If you have completed all necessary repair and replacement procedures, continue to the Annual

Certification chapter on page6.

If you replaced the DSP PCBA while servicing the console, ensure that you complete the procedure

Update the Software on page6 as part of the certification process.

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PROCEDURE 22. REPLACE THE CONSOLE LABEL

B4123456

IMPORTANT

When reprinting the serial number, ensure that you reuse the original console serial number.

Complete this procedure if the console label is damaged or if you have replaced the base housing bottom.

When replacing a label, examine the existing console label and compare it to the following two figures in
order to determine whether or not the instrument is UDI‑compliant.

In order to confirm that a unit is UDI‑compliant, look for the following items of information on the label:

• The unit’s date of manufacture

• A DataMatrix code containing the unit’s ID and date of manufacture in machine‑readable form

Figure 14. UDI‑compliant console label Figure 15. Non‑UDI console label

Verathon Inc.
20001 North Creek Parkway
Bothell, WA 98011-8218 USA
[phone] (USA & Canada)
[phone]
Fax: [phone]

Verathon Medical Europe B.V.
Willem Fenengastraat 13
1096 BL Amsterdam
The Netherlands
[phone]
Fax: [phone]

MADE IN USA

BladderScan, the BladderScan symbol, Verathon and the Verathon Torch symbol are registered trademarks of Verathon Inc.

0570-0190

0800-0319

0123

CAN/CSA Standard
C22.2 No. 601.1
UL 60601-1
LR 76129

0125-2533-00-40

QUANTITY PART # DESCRIPTION

Parts

AR 0125‑0541 BVI9400 console label, non‑UDI

AR 0800‑0549 BVI9400 console label kit with serial number, UDI‑compliant

Tools

1 — X‑ACTO knife

— — Plastic scraper

— — Isopropyl alcohol, 70% or higher

1. If the instrument is UDI‑compliant, order a UDI console serial number label kit (0800‑0549).

If the instrument is not UDI‑compliant, use a non‑UDI console label (0125‑0541).

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2. If the base housing bottom has an existing label, using an X‑ACTO knife, carefully peel off the original label.

3. Using a plastic scraper and Isopropyl alcohol, remove any residue from the previous label.

4. If you are using a UDI console serial number label kit, skip to Step9.

If you are using a non‑UDI console label, continue to the next step.

5. On a white piece of paper, print the replacement serial number, ensuring it matches the original and uses
the following specifications:

• Font Family—Courier New

• Font Size—14

• Font Style—Bold

B4016542

6. Trim the serial number label on it to the size of the window in the console label.

7. Peel back the protective backing on the console label in order to reveal the serial number window.

8. Line up the serial number label in the window of the console label, and then carefully apply it.

9. Remove the protective backing from the console label, and then carefully apply the console label to the
bottom of the console base housing, ensuring that the orientation is correct, as shown in the following
figure.

10. If you have completed all necessary repair and replacement procedures, continue to the Annual

Certification chapter on page6.

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PROBE REPAIR

IMPORTANT

You may only perform service on the probe if the probe has a serial number that starts with PX and
has a gray dome. If the probe has a serial number that starts with a 00 or PA and the probe has a black
dome, then it must be replaced.

This section contains instructions for completing service on the probe. It consists of the following procedures:

• Disassemble the Probe

• Replace the Probe LCD Flex Cable

• Replace the Probe Top Cover Assembly or Housing

• Remove the Probe Bottom Cover

• Install the DCM into a New Bottom Cover

• Reassemble the Probe

• Replace the Probe Serial Number Label

After replacing any damaged or non‑functioning parts per the procedures in this section, you may skip
additional replacement procedures and continue directly to the reassembly procedure.

The following image provides visual reference for the part names and numbers of the probe. For a complete
list of part numbers, see Part Numbers on page119.

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