Unitec Wash Select II Operation Manual
W ash Select II Operations Manual
With W ashPay Integration
Unitec
www.StartwithUnitec.com
WASH SELECT II
WASH SELECT II WITH WASHPAY INTEGRATION
OPERATIONS MANUAL
SOFTWARE VERSION 6.10
This manual provides comprehensive operational procedures for the Wash Select II. In this
manual, we will discuss the setup, operation and maintenance of the Wash Select II.
If further assistance is needed, please contact the distributor from which the product was
purchased.
When calling for assistance, you must have the following information available:
Wash Select II Serial Number:
Distributor Name:
COPYRIGHT
© 2012 Unitec, Incorporated. All rights reserved. No part of this book, including text, screen
examples, diagrams, or icons, may be reproduced or transmitted in any form, by any means
(electronic, photocopying, recording, or otherwise) without prior written permission of Unitec,
Incorporated.
TRADEMARKS
Wash Select II, WashPay, VIP Wash Pass, Customized VIP Wash Pass, VIP Wash
Coupons, Unitec, and the Unitec Logo are trademarks, service marks, or registered
trademarks of Unitec, Incorporated.
GiveX is the registered trademark of GiveX Incorporated.
CoinCo is the registered trademark of Coin Acceptors, Inc.
All other products, services, and company names are trademarks or registered trademarks of
their respective owners.
Document Number: WS21058
Document Title: WSII Operations Manual ver 6.10
WASH SELECT II
Document Revision History
Software
Version
6.10 12/2012 Added support to charge tax on credit sakes through WashPay system, bug
6.02 3/2012 Added Canadian support, added support for fundraisers, monetary-based
6.01 9/2011 Added Specials as payment method, Added RFID diagnosti cs, bug fixes
6.00 2/2011 Original release.
Release
Date
Changes Made
fixes
fleet accounts in WashPay, added support for upgrades for product-based
accounts in Washpay, bug fixes
Document Number: WS21058
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WASH SELECT II
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WASH SELECT II
Table of Contents
1 System Overview............................................................................................................................1
1.1 Introduction to the Wash Select II with WashPay Integration................................................1
1.2 Wash Select II Function Changes with WashPay Integration...............................................1
1.3 Setup and Operate Modes.....................................................................................................2
1.4 Customer Interface................................................................................................................2
1.5 Wash Select II Features ........................................................................................................3
1.5.1 Standard Features .......................................................................................................................3
1.5.2 Optional Features.........................................................................................................................3
2 Initial Setup .....................................................................................................................................7
2.1 Credit System........................................................................................................................8
2.1.1 Obtaining a Merchant Account.....................................................................................................8
2.1.2 Credit Mode..................................................................................................................................8
2.1.3 Print Transaction Status...............................................................................................................8
2.1.4 Print Credit Transaction History...................................................................................................8
2.1.5 Clearing the Transaction History................................................................................................10
2.1.6 Credit + Coupon.........................................................................................................................10
2.1.7 Batch Functions.........................................................................................................................10
2.1.8 Merchant ID................................................................................................................................11
2.1.9 POS Auth Timeout.....................................................................................................................11
2.1.10 Split Tender..............................................................................................................................11
2.1.11 Credit Sales Tax.......................................................................................................................11
2.2 Wash and Option Names and Prices ..................................................................................12
2.3 Speech Menu.......................................................................................................................12
2.3.1 Playback Messages...................................................................................................................12
2.3.2 Record Messages......................................................................................................................12
2.3.3 Set Greeting Start Delay............................................................................................................13
2.3.4 Set Greeting Repeat Delay........................................................................................................13
2.3.5 Printing Message List.................................................................................................................13
2.3.6 Viewing Current Message List....................................................................................................13
2.4 Text Messages Menu ..........................................................................................................14
2.5 Wash Interface Menu...........................................................................................................14
2.5.1 Enable Relay Stacking...............................................................................................................14
2.5.2 Enable Relay Latching...............................................................................................................14
2.5.3 Configure the Wash Relay Pattern.............................................................................................15
2.5.4 Enable Automatic Out-Of-Service Detection.............................................................................. 16
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2.5.5 Wash Handshaking....................................................................................................................16
2.5.6 Wash Fault.................................................................................................................................17
2.5.7 OOS Timer.................................................................................................................................17
2.5.8 Tunnel Wash Settings................................................................................................................ 18
2.5.9 Combo Mode..............................................................................................................................18
2.5.10 Edit Combo Names..................................................................................................................19
2.5.11 Optioning..................................................................................................................................19
2.5.12 Remote Code POS4000 Support.............................................................................................20
WASH SELECT II
2.6 Customer Interface Menu....................................................................................................21
2.6.1 Customer Stacking.....................................................................................................................22
2.6.2 Forced Selection........................................................................................................................22
2.6.3 Allow Upgrades..........................................................................................................................23
2.6.4 Enabling and Setting Automatic Selection Timer .......................................................................23
2.7 Paging Functions.................................................................................................................23
2.8 Cash and Tokens Menu.......................................................................................................24
2.8.1 Country Code.............................................................................................................................24
2.8.2 Configure Coin Dispensing Mode...............................................................................................24
2.8.3 Configure Dispensed Coin Value...............................................................................................25
2.8.4 Disabling Cash Acceptance.......................................................................................................25
2.8.5 Tokens.......................................................................................................................................25
2.9 Miscellaneous Setup Menu..................................................................................................25
2.9.1 Alarm Duration...........................................................................................................................25
2.9.2 Set System Date and Time........................................................................................................25
2.9.3 Assigning a Service Phone Number...........................................................................................26
2.9.4 Assigning a Site ID Number.......................................................................................................26
2.9.5 Enable Receipt Printer...............................................................................................................26
2.9.6 Cash Receipt..............................................................................................................................26
2.10 Remote Reporting Menu...................................................................................................27
2.11 Pass Codes and Pass Cards............................................................................................27
2.11.1 Using PassCodes/Cards..........................................................................................................28
2.11.2 Add Code/Card........................................................................................................................28
2.11.3 View Codes/Cards ...................................................................................................................29
2.11.4 Print Codes/Cards....................................................................................................................29
2.11.5 Delete Code/Card ....................................................................................................................29
2.12 VIP Wash Coupons...........................................................................................................30
2.12.1 CoinCo Bill Validator................................................................................................................30
2.12.2 Mars (MEI) Bill Validator ..........................................................................................................30
2.13 POS4000 Link...................................................................................................................33
2.13.1 Interface Mode.........................................................................................................................34
2.13.2 Notifications..............................................................................................................................34
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2.13.3 Set Bay Address......................................................................................................................34
2.13.4 Convey Accounting..................................................................................................................35
WASH SELECT II
3 Daily Operations...........................................................................................................................37
3.1 Reporting Menu...................................................................................................................37
3.1.1 Configuration Report..................................................................................................................37
3.1.2 Accounting Report......................................................................................................................37
3.2 Fleet Accounts and Coupons Menu ....................................................................................38
3.3 Cash Reconciliation.............................................................................................................38
3.3.1 Removing Cash..........................................................................................................................38
3.3.2 Adding Cash...............................................................................................................................38
3.4 Diagnostics Menu................................................................................................................39
3.4.1 Testing Output Relays................................................................................................................39
3.4.2 Cycling Output Relays................................................................................................................ 39
3.4.3 Testing Inputs.............................................................................................................................40
3.4.4 Testing Coin and Bill Pulse Relays ............................................................................................40
3.4.5 Test Coin Dispenser...................................................................................................................41
3.4.6 Testing the Magnetic Card Reader ............................................................................................41
3.4.7 Testing the Thermal Printer........................................................................................................42
3.4.8 Testing the Standard Keypad.....................................................................................................43
3.4.9 Testing the Buttons....................................................................................................................44
3.4.10 Test Exp. Memory....................................................................................................................44
3.4.11 Test RFID (AWID)....................................................................................................................44
3.4.12 Inapplicable Diagnostics with WashPay Integration.................................................................44
4 Component Operation & Maintenance.......................................................................................45
4.1 Component Locations..........................................................................................................45
4.2 Software Updates................................................................................................................46
4.3 Bill Validator.........................................................................................................................47
4.3.1 Mars Bill Validator......................................................................................................................47
4.4 Single Coin Acceptor...........................................................................................................54
4.4.1 Replacing the Reference Coin ...................................................................................................54
4.4.2 Adjusting the Selectivity to the Coins.........................................................................................54
4.4.3 Removing the Coin Acceptor......................................................................................................55
4.5 Multi-Coin Acceptor Programming and Operation...............................................................56
4.5.1 Programming the IDX Acceptor..................................................................................................56
4.5.2 Programming the IDX to Accept Site-Specific Tokens...............................................................58
4.5.3 Programming Token Value ........................................................................................................59
4.5.4 Programming Dispense Value (for $1 coin dispensing only)......................................................60
4.5.5 Modifying the Hopper.................................................................................................................61
4.5.6 Program the IDX to Accept Quarters..........................................................................................65
4.5.7 Programming the IDX to Accept $1 Coins..................................................................................65
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4.5.8 Erasing IDX Programming .........................................................................................................65
4.5.9 The Token Bucket......................................................................................................................65
4.5.10 Cleaning and General Maintenance.........................................................................................66
4.5.11 System Settings Affecting IDX Coin Acceptor Operations .......................................................66
WASH SELECT II
4.6 Speech Module....................................................................................................................66
4.6.1 Recording Messages .................................................................................................................67
4.6.2 System Settings Affecting Speech Module Operations..............................................................69
4.7 Proximity Sensor..................................................................................................................69
4.7.1 Normal Adjusting of Proximity Sensitivity...................................................................................69
4.7.2 Adjusting Sensitivity with the 100% Range Setting....................................................................70
4.7.3 System Settings Affecting Proximity Sensor Operations............................................................70
4.8 Coin Hopper and Assembly.................................................................................................71
4.8.1 Filling the Hopper.......................................................................................................................71
4.8.2 Removing the Hopper from the Wash Select II..........................................................................71
4.8.3 Cleaning and General Maintenance ...........................................................................................72
4.8.4 System Settings Affecting Coin Hopper Operations...................................................................72
4.9 Card Reader........................................................................................................................72
4.9.1 Card Reader Related System Settings ......................................................................................73
4.9.2 System Settings Affecting Card Reader Operations ..................................................................73
4.10 Thermal Printer Assembly ................................................................................................73
4.10.1 Replacing the Printer Paper.....................................................................................................74
4.10.2 Clearing a Paper Jam ..............................................................................................................74
4.10.3 Reset and Feed Buttons ..........................................................................................................74
4.10.4 Manually Printing a Self Test....................................................................................................75
4.10.5 Thermal Printer Control Board.................................................................................................75
4.10.6 System Settings Affecting Thermal Printer...............................................................................75
4.11 Fuse..................................................................................................................................76
Appendix A. Wash Select II – WashPay Notifications .................................................................77
Appendix B. Circuit Board Connections.......................................................................................79
Appendix C. Tunnel Mode...............................................................................................................95
Appendix D. Wash Select II/POS4000 Canadian Addendum.......................................................97
Appendix E. Security Alarm Option.............................................................................................107
Appendix F. Citizen CD-S500 Printer Configuration Procedures.............................................113
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WASH SELECT II
Index of Figures
Figure 1. Setup/Operate Toggle Switch Location............................................................................ 2
Figure 2. Alternate Keypad Functions............................................................................................19
Figure 3. Blue Service Button Location..........................................................................................32
Figure 4. Wash Select II Internal Component Locations ...............................................................45
Figure 5. Locating the EPROM and Reset System Memory Button..............................................46
Figure 6. Mars Bill Validator/Stacker..............................................................................................48
Figure 7. Mars Bill Validator—Top View........................................................................................48
Figure 8. Mars Bill Stacker Replacement.......................................................................................49
Figure 9. Mars Flash Code LED ....................................................................................................50
Figure 10. Mars with Lower Housing .............................................................................................52
Figure 11. Mars with Lower Housing Removed.............................................................................52
Figure 12. Mars DIP Switches .......................................................................................................53
Figure 13. Outside/ Inside of the IDX.............................................................................................57
Figure 14. IDX Wire Harness (Green Phoenix Connector) Configurations ................................... 58
Figure 15. Hopper View - Side Screw and Internal Hopper - Cube...............................................61
Figure 16. Hopper View - Removing the Hopper - Cube Top........................................................62
Figure 17. Hopper View - Top Removed ....................................................................................... 62
Figure 18. Hopper View - Wheel Removed................................................................................... 63
Figure 19. Hopper View - Guide Arm Cover Removed..................................................................63
Figure 20. Hopper View - Removal of the Coin Guide Arm...........................................................64
Figure 21. Hopper View - Coin Exit Opening and Chute...............................................................64
Figure 22. Proximity Sensor Power Block......................................................................................70
Figure 23. Outside/Inside the IDX Coin Acceptor........................................................................100
Figure 24. Shock Sensor..............................................................................................................109
Figure 25. Mounted Siren.............................................................................................................109
Figure 26. Door Switch.................................................................................................................110
Figure 27. WS2 Alarm Wiring Diagram........................................................................................111
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WASH SELECT II
Index of Tables
Table 1. Country Codes.................................................................................................................24
Table 2. Programming Pass Codes/Cards....................................................................................29
Table 3. Mars Coupon ID Codes ...................................................................................................31
Table 4. Wash Select II-POS40000 Wiring....................................................................................33
Table 5. POS4000 Bay Numbering................................................................................................34
Table 6. Conveying Accounting.....................................................................................................35
Table 7. Bill/Coin Inputs.................................................................................................................41
Table 8. Printer Error Codes.......................................................................................................... 43
Table 9. Mars Bill Validator Flash Codes.......................................................................................50
Table 10. Mars Bill Validator DIP Switches....................................................................................53
Table 11. IDX Program Configuration............................................................................................ 57
Table 12. Wash Select II Token Values......................................................................................... 59
Table 13. System Settings Affecting IDX Coin Acceptor Operations ............................................66
Table 14. System Settings Affecting Speech Module Operations.................................................69
Table 15. System Settings Affecting Proximity Sensor Operations...............................................71
Table 16. System Settings Affecting Coin Hopper Operations......................................................72
Table 17. Card Reader Related System Settings..........................................................................73
Table 18. System Settings Affecting Thermal Printer Operations ................................................. 75
Table 19. Wash Select II Token Values.......................................................................................100
Table 20. Canadian IDX Program Configuration.........................................................................101
Table 21. CashCode Bill Validator Diagnostic Flash Codes........................................................103
Table 22. CashCode DIP Switch Settings ...................................................................................105
Table 23. Programming Pass Codes/Cards................................................................................108
Table 24. Wiring Guide ................................................................................................................110
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WASH SELECT II
Wash Select II Menu Tree
Version 6.01
Reporting Menu Diagnostics Menu Cust Interface Menu
Print Configuration Test Outputs Customer Stacking
View Configuration Cycle Outputs Forced Selection
Print Accounting Test Inputs Allow Upgrades
- Detailed Test Bills/Coins Auto Select Timer
- Summary Dispense Coins
View Accounting Test Card Reader Edit Pager #
Clear Accounting - Check Card Type View Pager #s
Fleet Menu (N/A)
- Check Tracks Print Pager #s
Add Account Test Receipt Printer Test a Pager
Edit Account Test Keypad Site ID Voice #
Add to Account Test Buttons Print Pager Log
Delete Account Test Modem
View Accounts Get Network Info Country Code
Print 1 Account Modem Loopback Token Value (N/A)
Print Accounts 485/POS Loopback Max Tokens/Customer (N/A)
View Transaction History Test Expansion Memory Dispense Mode
Print Transaction History Test RFID Reader Dispense Value
Delete All Empty RFID loopback Cash Mode*
Edit Profile Debit loopback
Add Per Profile Test RFID (AWID) System Time (N/A)
View Profiles Aux P4 Loopback Service Phone #
Print Profiles Aux J1 Loopback Site ID
External Fleet
Wash Setup (N/A)
Erase All Wash Prices Cash Receipt
Credit System
Credit Mode
Wash Names Receipt Bar Code*
Speech Menu (24 Messages)
Remote Setup Play Message
Remote Dial Up Record Message Enable/Disable
Print Transaction Status Greeting Delay Set Password
Print Transaction History Repeat Delay Rings to Answer
Clear Transaction History Print Message List Set Deaf Time
Pay Fleet Acct (N/A) View Message List Modem/Local
Return Credit (N/A)
Text Messages (N/A) Passcodes/cards
Credit & Coupon Receipt Header Add Code/Card
Open a Batch (N/A) 2nd Line of Wash View Codes/Cards
Close a Batch (N/A) Greeting Screen* Print Codes/Cards
Clear A Batch (N/A)
Wash Interface Menu
Processor Type Relay Stacking
Auto Batching Relay Latching Setup Co upon
Accept Proprietary (N/A) Relay Pattern Set Manufacturer
POS Auth Timeout Auto OOS Detect Coupon Limit
Network Params Wash Handshaking
Merchant ID (N/A) Fault Input Interface Mode
Split Tender (N/A) OOS Timer Set Bay Address
Credit Sales Tax (N/A) Tunnel Mode Convey Accounting
Barrier Gate* Use POS Names/Prices
Combo Mode Notifications
Edit Combo Names
Optioning
Remote Codes
Paging Functions (N/A)
Cash & Tokens
Misc. Setup
Receipt Printer
Alarm Duration (N/A)
Remote Reporting (N/A)
Delete Code/Card
VIP Coupons
POS4000 Link
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WASH SELECT II
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WASH SELECT II
1 System Overview
1.1 Introduction to the Wash Select II with WashP ay Integration
The Wash Select II is a self-serve unattended automatic car wash entry system designed
specifically for the self-serve car wash market. The Wash Select II accepts various forms of
payment, interacts with customers at the car wash entrance, an d arms the car wash.
With WashPay integration, the Wash Select II functionality expands to easily access remote
reporting via the Internet, unlimited fleet accounts, and increased marketing and promotions
functionality.
1.2 Wash Select II Function Changes with WashPay Integration
When the Wash Select II interfaces with the WashPay server, a few functions are moved
from setup and operation in the Wash Select II to the WashPay server. The Wash Select II
will display the message “Settings are in the WashPay Server.” For further information on
how to program these functions, please see the Sierra Software Management Application
Programming Manual at
www.StartwithUnitec.com. Those functions are:
• Price and names of washes and options (added services)
• Fleet account management
• Text message setup (greeting, receipt header, second line messages, and option
prompt)
• Token value setup
• System time and date
• Alarm duration
• VIP wash coupon setup
• Specials scheduling
• Fundraiser setup
• Free wash scheduling
A few functions will be disabled and will display the message “this function/setting is not
available when connecting to WashPay server”. Those functions are:
• Pay fleet accounts with credit cards
• Credit refunds
• Multi-unit link to other Wash Select IIs
• Use POS4000 wash prices and names
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WASH SELECT II
Code entry for fleet accounts will require pressing the (*) key, unless the code is 5 digits or
longer. In this case, the code will automatically be accepted after 4 seconds. In cases where
the Wash Select II is connected to a POS4000, codes will be verified by the POS4000 first,
then the WashPay server.
1.3 Setup and Operate Modes
The Wash Select II functions in two different modes: Setup and Operate. It can be placed in
either mode by using the toggle switch at the top of the CPU board which is located on the
inside right wall of the Wash Select II case. While in “Setup” mod e, the Wash Select II can be
programmed and reports can be viewed using the main display screen or printed using the
optional thermal receipt printer. When in “Operate” mode, the Wash Select II allows the
customer to purchase four different wash packages using several different methods of
payment.
Figure 1. Setup/Operate Toggle Switch Location
1.4 Customer Interface
The Wash Select II offers many features that allow effective customer interaction, such as
large-character daylight readable displays and oversized butto ns. As customers approach the
entry system unit, they can be greeted with a customized, pre-recorded message
same time, instructions on the main display guide the customer through the ir choices.
The customer can either select their wash package first, and then insert payment, or insert
payment and then select their wash package. Whichever way they choose, the unit will
prompt them for either payment or wash package selection. When the customer has paid and
*
Pre-recorded voice messages are included with the purchase of the Speech option package.
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*
. At the
WASH SELECT II
selected their wash package, they are prompted to begin the wash by either driving forward,
or by pressing the start button and following the wash bay instruction s.
Within these basic parameters, there are many options available for you to program to
customize your individual customer’s wash experience.
1.5 Wash Select II Features
The Wash Select II car wash entry system provides the features you need in order to most
fully profit from your car wash.
1.5.1 Standard Features
The Wash Select II standard features provide the full range of services required by an
advanced wash entry system:
• MARS Bill Validator, which allows acceptance of $1, $2, $5, $10 bi lls.
• 2500 coin capacity change hopper for dispensing U.S. quar ters
• Acceptance of U.S. quarters via the Slug-buster II® single-coin acceptor
• One large-character daylight readable main instructional display
• Four large-character daylight readable wash selection displays
• Provides up to four wash packages
• Eight programmable wash arming relays
• Fault and warning output relays
• Pass-codes for easy entry to menus without unlocking the unit
• Padlock holes for added security in top and bottom of Wash Select II Case
1.5.2 Optional Features
In addition to standard features, the functionality of the Wash Select II can be expanded with
the purchase of additional optional features:
• Credit – This option allows your unit to accept all major credit cards. It includes
credit option software, a card reader with interface cable, and a credit transaction
modem with power supply and interface cable. In addition, your site will require a
dedicated phone line on site, and a Merchant account. With the purchase of this
option package, you also receive the Remote Reporting and Paging options as
well.
• Multi-Coin Acceptance – Featuring an IDX coin acceptor, the Multiple Coin
Acceptance option gives your WS II the ability to accept U.S. quarters, $1 US
coins, $1 and $2 Canadian coins (loonies and toonies), and as many as four
different bimetal tokens through a single coin slot. Detailed information for
programming, operation and maintenance of this option can be found in Section
4.5 of this manual.
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WASH SELECT II
• Multi-use Codes - The multi-use codes feature, also known as "bundled wash"
and similar to a fleet account, is used to sell a number of uses of a particular
wash at a preset price. The customer gets a single code for these uses. The
price, the number of uses, the type of wash in the package, and the feature
number representing this package are preset in a "template". Once a feature
(wash) number is assigned to the package, the sale of a multi-use code is similar
to that of a regular code, just ringing up the feature number for the package
defined in the template. (POS4000 console is required - no programming or setup
is needed at the WSII.)
• Speech Option – This option allows the Wash Select II to give voice prompts to
the customer. This option includes a speech circuit board and a speaker. The
Speech option may be shipped with your unit, or purchased as an upgrade for an
existing unit. This option features several different voice prompts including a
greeting message (which requires the proximity option), a message asking the
customer to make a wash selection, and a message asking the cu stomer to in sert
money or codes. Detailed information for programming, operation and
maintenance of this option can be found in Section
4.6 of this manual.
• Proximity Sensor – This option works with the Speech option to sense when
customer vehicles approach the unit. When it senses a vehicle, the unit plays the
customer greeting.
• VIP Wash Pass Cards – With this option you can use magnetically encoded
cards for fleet sales. To use this option, your unit must also be equipped a
magnetic card reader. VIP Wash Pass Cards are intended for prepaid fleet sales,
and allow you to program a specific amount of washes or a set dollar amount for
each account. If the account uses or dollar value becomes low, more washes can
easily be added.
• VIP Wash Coupons –VIP Wash Coupons can be used as a great advertising
tool. There are six different VIP Wash Coupons available, and you can have up to
three concurrently valid at any one time. VIP Wash Coupons are printed in
magnetic ink to inhibit fraud. Each coupon can be customized with your site name
and location on the back in red ink. These coupons can be used to offe r discounts
or even free washes to your customers. Programming information can be found in
Section
2.12 of this manual.
• Card Reader – This option is required to enable the acceptance of VIP Wash
Pass cards and Pass cards with the Enhanced Fleet option, and also to accept
credit cards with the Credit option.
• Thermal Receipt Printer – This option provides the ability to print reports, cash
and credit receipts, and customer over payment vouchers. The Thermal Receipt
Printer” option is a 27 character high-speed thermal printer. The Wash Select II
can detect printer problems and alert the operator via the warning relay output, a
page, alarm status on the configuration report, or upon login for remote reporting.
• Remote Reporting – With WashPay integration, remote reporting is available via
the Internet.
• GiveX – This option allows the Wash Select II to accept the proprietary GiveX gift
card across multiple car wash sites using a dialup network. The Credit option is
also required to accept GiveX cards.
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WASH SELECT II
• Multi-Unit Fleet – The Wash Select II multi-unit fleet upgrade feature enables the
sharing of fleet accounts generated at a Master unit for use at any bay in your
system, including the Master. This option does not require, and is not compatible
with the POS4000 option.
• POS4000 – This separate unit produced by Unitec provides the ability to sell and
share codes from a C-Store.
• External Fleet – This option allows the use of third-party cashless card systems,
such as eWash, ExpressKey, and WashCard.
• Security Alarm – This option adds an alarm to the WSII that monitors the door
for unauthorized entry, and a shock sensor for detecting attempted vandalizism.
When triggered, a siren will sound from 1-60 minutes (to configure, see Section
2.9.1), a message will display and print on the POS4000 controller in the store (if
equipped),and a page will be sent (if configured for p aging).
• Barrier Gate – With the purchase of this option, the Wash Select II can be
integrated with a gated system to control the flow of cars into either attended or
unattended tunnel washes. Sites with multiple lanes will require the installation of
the gate controller as well. For more information, see the Unitec Gate Controller
for Multi-Lane Applications Install Guide.
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WASH SELECT II
2 Initial Setup
The Wash Select II configuration menus provide the ability to customize your unit to interface
with your site-specific options, wash equipment, and marketing plans. The following sections
provide configuration procedures for each of the available menu functions.
If you are integrating the Wash Select II with the WashPay Site Management System, ensure
the expansion board is installed in the upper right corner above the CPU board on the inside
right wall of the WSII unit and is connected to the CPU board with a short ribbon cable. A
CAT5E Ethernet cable will be connected from the expansion board to the router in the
office/C-store. Then complete the following steps:
1. Place the WSII in Setup mode. Scroll to: Credit System (*) Credit Mode (*) 6 (*)
2. The Version of the installed expansion board will be displayed. If the board is not
connected correctly, the error “NIC not found!” will be displayed on the LCD
windows on the door. The credit mode will not save and the system will not
connect to the WashPay server until this is corrected.
3. Scroll to Network Params (*)
4. You should see “Rev#: WP2.XX. Press any key.” Press any key to continue. If
this message is not displayed, make sure the LED light is lit on the expansion
board by the Ethernet cable and make sure the ribbon cable and Ethernet cable
connections are secure, then reboot the Wash Select II un it.
5. The network status will be displayed:
host connected: communication to the server is established (or)
network online: server connected, but no communication (or)
network down [x]: where x equals one of the following error co des:
1 - No DHCP returned
2 - Cannot create TCP server
3 - Cannot set up UDP socket
4 - Cannot find controller
5 - Did not connect to TCP server
6 - Did not get a device ID
no response: No response from the interface (If "no response", set up will
exit.)
6. The parameters will be sent to the network interface. If successful, it shows "IP
addresses set", otherwise "Cannot Set IP".
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WASH SELECT II
2.1 Credit System
The Credit system manages credit transactions. These include all major credit cards and the
Mercury Gift Card. Credit system options are configured using the Credit Syst em menu.
The Wash Select II is Cardholder Information Security Program (CISP) compliant:
Being CISP compliant, Wash Select II does NOT:
• Store or print magnetic stripe data or card verification data subsequent to initial
Note:
2.1.1 Obtaining a Merchant Account
You must have a Merchant Account in order to use the Credit option.
If you have not acquired a merchant account, contact Unitec at 1-800-486-4832 ext. 108 for
compatible merchant account specifications to ensure that your merchant account provider
will operate with Unitec equipment.
authorization of a transaction;
• Store complete credit card number or expiration date after the transaction is
settled.
• Print complete credit card number or expiration date on any printout s, including
output through Remote Report.
2.1.2 Credit Mode
The Wash Select II operates in several different credit modes. The mode used with Wash Pay
integration is Mode 6. This was already programmed during setup.
2.1.3 Print Transaction Status
Place the WSII in Setup mode. Scroll to: Credit System (*) Print Trans Stat (*)
2.1.4 Print Credit Transaction History
The WSII holds information on the 500 most recent credit transactions. The oldest transaction
gets purged from the system when a new transaction is completed.
1. Place the WSII in Setup mode. Scroll to: Credit System (*) Print Trans Hist (*)
2. You will be given two options. (1 = Detailed, 2 = Condensed) Choose the option
you want and then press the (*) key to enter.
3. You will be given two options. (1 = Date Range, 2 = All Records). If you want a
specific date range, choose 1 and press the (*) key to enter then enter the date
range. If not, press 2.
Below you will find sample of each type of report.
Detailed: Prints all available information from processed network (e. g. credit) tran sactions.
**CREDIT TRANS HISTORY**
Document Number: WS21058 8
Document Title: WSII Operations Manual ver 6.10
WASH SELECT II
Current Date: 02/14/2010
Current Time: 10:05AM
Transactions in history: 1
-------------------------- INDEX NUMBER: 0
STATUS:REG. SALE CAPTURED
ACNT#:XXXXXXXXXXXX0736
CARD: Visa
TIME:15:21 DATE:02/11/10
WASH: 4 AMOUNT:$ 8.00
REFERENCE:011109
RESP CODE: 200 (APPROVED)
---------------------------
CAPTURED CREDIT SALES:
AX-AMEX 0 $0.00
VI-VISA 1 $8.00
MC-MASTERCARD 0 $0.00
DS-DISCOVER 0 $0.00
VC-SHEETZ Z 0 $0.00
DC-DINERS/CART 0 $0.00
JC-JCB 0 $0.00
DB-DEBIT 0 $0.00
VF-VISA FLEET 0 $0.00
MF-MC FLEET 0 $0.00
WF-WRIGHT EXP 0 $0.00
PL-SHEETZ ADV 0 $0.00
YF-VOYAGER 0 $0.00
FF-FLEET ONE 0 $0.00
FC-FLEETCOR 0 $0.00
OTHER 0 $0.00
Condensed: Prints a summary of information from processed network (e.g. credit)
transactions.
**CREDIT TRANS HISTORY**
Current Date: 10/20/2010
Current Time: 10:05AM
Transactions in history:2
-------------------------- TYPE & ACCOUNT# AMOUNT DATE
AMEX 9012 $5.00 1020
VISA 0736 $6.00 1019
CAPTURED CREDIT SALES:
AX-AMEX 1 $5.00
VI-VISA 1 $6.00
MC-MASTERCARD 0 $0.00
DS-DISCOVER 0 $0.00
VC-SHEETZ Z 0 $0.00
DC-DINERS/CART 0 $0.00
JC-JCB 0 $0.00
Document Number: WS21058 9
Document Title: WSII Operations Manual ver 6.10
DB-DEBIT 0 $0.00
VF-VISA FLEET 0 $0.00
MF-MC FLEET 0 $0.00
WF-WRIGHT EXP 0 $0.00
PL-SHEETZ ADV 0 $0.00
YF-VOYAGER 0 $0.00
FF-FLEET ONE 0 $0.00
FC-FLEETCOR 0 $0.00
OTHER 0 $0.00
Note:
WASH SELECT II
The credit cards types in the Captured Credit Sale sectio n shown in th e samples a re for
Credit Mode 5. In other Credit Modes, only Amex, Visa, MC, Discover and Other are
shown.
2.1.5 Clearing the Transaction History
This function will clear all information in the “Credit Transaction History”. If you periodically
print a “Credit Transaction” report for record keeping, you may want to clear the information
after you receive a successful print out.
Follow the steps below to clear your “Credit Transaction History”:
1. Place the WSII in Setup mode. Scroll to: Credit System (*) Clear Trans Hist (*)
2. You will be asked “Clear Credit History?” Press the (1) key for YES or the (3) key
for NO, at this point the display will read “History Cleared”.
2.1.6 Credit + Coupon
The Credit + Coupon feature allows a coupon fleet account customer to use a credit card to
upgrade their wash package using a credit card prior to selecting a wash package. This
setting is enabled by default. Note that this setting does not affect the use of VIP coupons in
any way.
Follow the steps below to enable the “Credit + Cou pon” feature.
1. Place the WSII in Setup mode. Scroll to: Credit System (*) Credit & Coupon (*)
2. You will be asked “Coupon & Credit?” Press the (1) key for YES or the (3) key for
NO.
2.1.7 Batch Functions
All batching functions are not applicable when the Wash Select II is integrated with the
WashPay server.
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WASH SELECT II
2.1.8 Merchant ID
The Merchant ID will be entered during setup of the WashPay site server. For further
instructions, please see the Sierra Management Application Programming Manual at
www.StartwithUnitec.com.
2.1.9 POS Auth Timeout
This setting allows you to decide how much time to allow the POS authorization device to
give the final authorization needed to arm the wash in a POS auth transaction. Under normal
operating conditions, the default setting should be used. Only change it if absolutely
necessary.
Follow the steps below to configure the POS auth timeout.
1. Place the WSII in Setup mode. Scroll to: Credit System (*)
2. Scroll through this sub-menu, until the “POS Auth Timeout” option is displayed.
Press the (*) key to enter.
3. Enter any number that falls within the displayed range, and then press the (*) key.
2.1.10 Split Tender
If enabled, Split Tender allows an option to be purchased using a credit card or GiveX card,
even if the wash is paid using another payment method, as lon g as t he amount to be charged
is $1.00 or more. For a split tender to be allowed, the customer has to make the selection of
the wash (or enter the wash code) and select an option before swiping card. Split tender also
allows code transactions to be upgraded with an option by using a credit card, if the option
sells for $1.00 or more.
The customer may use a GiveX card, even if the account balance does not cover the
purchase amount. Once the GiveX account is depleted, the Wash Select I I will prompt for the
amount owed. The customer may then use cash or another credit card to pay the balance. If
the customer decides not to pay the balance and cancels the transaction, the amount
charged to the GiveX card will be reversed and credited back to t he GiveX account.
1. Place the WSII in Setup mode. Scroll to: Credit System (*) Split Tender (*)
2. Select 1 to Enable or 2 to Disable and press the (*) key to enter.
2.1.11 Credit Sales Tax
Some regions of the country require that sales tax be added to credit transactions. If your
state requires this tax, you may configure the WSII to add tax to the wash transaction. Any
portion of the sale purchased with a credit card will automatically have tax added when this
feature is enabled.
1. Place the WSII in Setup mode. Scroll to: Credit System (*) Credit Sales Tax (*)
2. The unit will ask if you want to enable credit sales tax. Select 1 for Yes or 2 to
Disable and press the (*) key to enter.
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3. Enter the amount of tax in percent form (0.00%) and press the (*) key to enter.
WASH SELECT II
2.2 Wash and Option Names and Prices
The wash names and prices and added services (options) are programmed in the WashPay
server. For further instructions, see the Sierra Management Application Programming Manual
at
www.StartwithUnitec.com
2.3 Speech Menu
The functions in this menu will allow you to configure and test the optional speech module
card. This card attaches to the middle of the CPU board of the Wash Select II.
2.3.1 Playback Messages
This function will allow you to playback each of the 24 speech messages. When you enter
the play message function, choose the message you wish to hear. The following steps will
walk you through the “Playback Messages” function.
4. Place the WSII in Setup mode. Scroll to: Speech (*) Play Message (*)
5. Enter the number of the message you wish to hear or press (0) to hear all
messages.
Once you have entered the message number, the display will show you the message name,
message number and the length of the message played.
EXAMPLE:
GREETING MESSAGE
PLAYING: 1 10.25S
The first line shows the message name. The second line shows that message number 1 is
playing and that it is 10.25 seconds long. For more information regarding messages, refer to
the “Speech Message Script” in Section 3.6.
2.3.2 Record Messages
Using this function will allow you to record a speech message. This function requires a
microphone. Instructions and tips for recording speech messages are found in Section 3.6 of
this manual.
1. Plug the microphone into the top of the CPU board.
2. Place the WSII in Setup mode. Scroll to: Speech (*) Record Message (*)
3. Enter the number of the message you wish to record (1-24). Press (*).
4. Record the message.
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WASH SELECT II
2.3.3 Set Greeting Start Delay
This function is used to set the amount of time that the Wash Select II will wait to activate the
greeting message after the Proximity sensor detects the presence of a vehicle. This delay is
usually set to give the customer enough time to roll down the window once they have
stopped in front of the Wash Select II. This time may be set between 0 and 10 seconds. The
system default setting is three seconds. Follow the steps below to set the greeting start delay
time.
1. Place the WSII in Setup mode. Scroll to: Speech (*) Greeting D elay (*)
2. Enter the length of time you wish the Wash Select II to wait before activating the
greeting message (0-10 seconds), and then press the (*) key.
2.3.4 Set Greeting Repeat Delay
Using this feature, you will set the greeting message repeat delay. This is the amount of time
that the Wash Select II will wait before repeating the message if the customer has not
responded by selecting a wash, entering cash or swiping a credit card. The greeting repeat
delay may be set between 0 and 60 seconds. This default setting is 20 seconds. Follow the
steps below to set the greeting repeat delay time.
3. Place the WSII in Setup mode. Scroll to: Speech (*) Repeat Delay (*)
4. Enter the amount of time you wish the Wash Select II to wait before repeating the
message, and then press the (*) key.
2.3.5 Printing Message List
Using this command, you can print a list of speech message s. T he list will show the message
number, message name and the length of the message. To print the message list, follow the
steps below.
1. Place the WSII in Setup mode. Scroll to: Speech (*) Print Msg List (*)
2. The message list will begin to print.
2.3.6 Viewing Current Message List
If you do not have the optional thermal printer, you may view the message list using this
function. The list will show the message number, name and the length of the message.
Follow the steps below to view the current message list.
1. Place the WSII in Setup mode. Scroll to: Speech (*) Play Message (*) View Msg
List (*)
2. You will need to use the (3) button to scroll forward to view the next message and
the (1) key to return to the previous one.
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WASH SELECT II
2.4 Text Messages Menu
Text messages are different messages that appear within the Wash Select II system such as
receipt messages and the second line of the wash display. Text messages need to be
programmed into the WashPay server. For further instructions, please see the Sierra
Management Application Programming Manual at
2.5 Wash Interface Menu
Most car wash manufacturers support the Wash Select II default settings. However, if
anything must be changed in order to interface with your car wash, it may be done within the
Wash Interface menu.
2.5.1 Enable Relay Stacking
Relay stacking is the ability for the Wash Select II to hold all arming signals while the wash is
in use. Most car wash systems will work with (or prefer to work with) Relay Stacking enabled.
Some systems that have bay entry signs require the Relay Stacking to be disabled.
ENABLED – No arming signals will be sent to the was h if the wash is “In Use” (See Wash
Handshaking). If a purchase is “In Use” and another wash is purchased, the Wash Select II
will hold the new wash until the previous wash ha s completed its cycle.
www.startwithunitec.com.
DISABLED – The Wash Select II will send any wash arming signal immediately, even if there
is a wash in progress.
To configure “Relay Stacking”, follow the steps below.
1. Using the toggle switch at the top of the CPU board, place the Wash Select II in
setup mode by moving the switch toward the back of the Wash Select II case.
(The CPU board is located on the inside right wall of the Wash Select II case.)
2. Using the (3) key to scroll forward and the (1) key to scroll back, scroll through the
main menu until the “Wash Interface” option is displayed. Press the (*) key to
enter. (This should be the first option displayed.)
3. Scroll through this menu until the “Relay Stacking” option is displayed, and then
press the (*) key to enter.
4. Press the (1) key for “YES” (enabled) or the (3) key for “NO” (disabled).
Default setting = Yes/Enabled
2.5.2 Enable Relay Latching
“Relay Latching” describes the type of relay output for the wash arming signals. Most car
washes prefer the signals to be set as “Pulsed/No”.
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WASH SELECT II
Yes/Latched – Relays are turned on when the arming signal is sent to the car wash. These
relays stay on until the customer purchases an upgrade (provided upgrades are enabled) or
the wash becomes “In Use”.
No/Pulsed – Relays are turned on for a two second pulse when the arming signal is sent to
the car wash. These relays will not be re-activated unless an upgrade is purchased (provided
upgrades are enabled).
Use the steps below to assist you when enabling this feature.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Relay Latch ing (*)
2. Press the (1) key for “YES” (Latched) or the (3) key for “NO” (Pulsed).
Default Setting = No/Pulsed
2.5.3 Configure the Wash Relay Pattern
The “Wash Relay” pattern allows you to decide which relays will be turned on for each wash
package. The industry standard is that one relay should be turned on for each wash package.
The Wash Select II provides eight wash relays, which allows the relay pattern to be reconfigured if you wish to change a wash to another output relay. This is helpful if a relay were
to fail. Switching the wash to another output relay avoids having to replace parts. The wash
relays may be used in any combination for each wash.
The following steps will help you set the wash relay pattern.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Relay Pattern (*)
2. Enter the wash number of the relay pattern you would like to program, and then
3. Turn on the relay you wish to use for this wash. This is done by using the Wash
EXAMPLE:
If you wish to turn on relays 1, 3, and 7 the pattern should be shown as f ollows.
12345678 relays
1 3 7
This denotes that relays 1, 3, and 7 are turned on and the remaining relays a re turned off.
DEFAULT:
Note:
press the (*) key to enter.
Select II keypad to select number of the relay you would like to have on while this
wash is in service.
Remember when setting your wash relay pattern that wash 1 is the wash in the bottom
display screen and that wash 4 is in the top display screen.
Wash 1: Relay 1 only
Wash 2: Relay 2 only
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WASH SELECT II
Wash 3: Relay 3 only
Wash 4: Relay 4 only
Default relay patterns will be shown on the configuration report a s follows.
Wash Relays (1-8)
Wash 4 name 4
Wash 3 name 3
Wash 2 name 2
Wash 1 name 1
2.5.4 Enable Automatic Out-Of-Service Detection
If the car wash goes down, the Wash Select II can be informed to let customers know that the
wash is down. The Wash Select II supports the detection of an Out-of-Service condition on
the Wash-in-Use input. This method is supported by many, but not a ll, car wash systems.
If the Automatic Out-Of-Service detection is enabled, and the car wash goes down, the
wash’s Wash-in-Use signal should do the following:
• Turn off for at least one second.
• Turn on for one second. (+/- 1/8 second tolerance)
• Turn off for one second. (+/- 1/8 second tolerance)
• Turn on for the duration of the out-of-service condition.
• Turn off when the car wash is back in service.
If the Wash Select II goes Out of Service while it contains credit in escrow, a voucher will
be printed for the customer.
To enable the “Automatic Out-Of-Service detection, follow the steps below.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Aut o OOS Detect (*)
2. Press the (1) key for “YES” or the (3) key for “NO”.
Default: Enabled
2.5.5 Wash Handshaking
The Wash Select II supports two types of “Wash-In-Use” hand shaking.
• Wash-In-Use: The car wash activates the wash-in-use signal for the entire time
the car wash is in use. (Voltage present)
• Cycle complete: The “Wash-In-Use” is normally on (voltage present). When it is
given a “wash is completed” signal (no voltage present), the car wash will
deactivate the “Wash-In-Use” signal for about two seconds and it will be
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WASH SELECT II
reactivated. When using the “Cycle Complete” mode, “Upgrades” will be disabled
and “Forced Selection” will be enabled. If your car wash supports the “Wash-InUse” method, you should not use the “Cycle Complete”.
The Wash Select II supports a 24V – 120V AC or DC “Wash-In-Use signal. No internal
changes need be made for eithe r voltage.
(*)
Note:
The following steps will assist you in configuring “Wash Han dshaking”
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Wash Handshaking
2. Press the (1) key for “Wash-In-Use” or the (3) key for “Cycle Complete”.
Default: Wash-In-Use
2.5.6 Wash Fault
If your car wash manufacturer does not support the Wash-in-Use signal, you can use the
wash fault input to let the Wash Select II know when a downtime occurs. When enabled, you
may set this feature to detect either an on or off fault signal. Enabling the “Fault Input” signal
allows the wash to send a signal to the coin box if it is malfunctioning or not in service,
causing the coin box to go out-of-service. Once the coin box has gone out of service, it will
display the standard Out of Service message.
If the Wash Select II goes Out of Service while it contains credit in escrow, a voucher will be
printed for the customer.
To enable this feature, follow the steps below.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) W ash Fault (*)
2. Press the (1) button for “YES” or the (3) button for “ NO”.
3. The following prompt comes up. You must select whether the Wash Select II should
fault when a high (on) signal is detected or a low (off) signal. "On " is the default.
i. 1=FAULT WHEN ON
ii. 3=FAULT WHEN OFF
4. Next you are prompted to enter how long (in seconds) the Wash Select II should
delay after it sees the signal before it goes out of service. It can be anywhere from 1
to 300 seconds, inclusive.
Default: 10 seconds
2.5.7 OOS Timer
If your car wash is using “Cycle Complete” handshaking, a feature of the Wash Select II is
that it can go out of service if the wash-in-use signal remains off for too long. “Too long” is
defined by the OOS timer, which has a default of 60 seconds. Your wash may require a
different amount of time. If so, follow the steps below to co nfigure.
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WASH SELECT II
This feature may require hardware changes. If after it has been enabled, you find it
does not work, refer to the Wash Select II Installations Manual for wiring instructions.
between 1 – 300 seconds (5 minutes).
Note:
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) O OS Timer (*)
2. You will be prompted to enter the Delay before OOS. This may be set anywhere
Default: 60 seconds
2.5.8 Tunnel Wash Settings
The WSII can be installed at tunnel washes with or without barrier gates and with or without
live attendants. Each detail of your wash can be set using the Tunnel Mode, Barrier Gate,
and Receipt Bar Code configurations in the Wash Interface menu.
2.5.8.1 Tunnel Mode
When the Tunnel Mode is set to “Attended,” each customer will receive a receipt to give to
the attendant, who will then arm the appropriate wash. When the Tunnel Mode is set to
“Unattended,” customers will not automatically receive a receipt.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Tu nnel Mode (*)
2. Press the (1) button for “Unattended Tunnel Mode” or the (2) button for “Attended
Tunnel Mode” or (0) button to disable tunnel mode (rollover washes only), and
then press the (*) key.
2.5.8.2 Barrier Gate
You must have a Barrier Gate Interface Box in order to use the Barrier Gat e feature.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Ba rrier Gate (*)
2. Press the (3) button to disable the Barrier Gate option, or the (1) button to enable
the option.
2.5.9 Combo Mode
Combo mode is used when your car wash is equipped to wash vehicles using both the
“friction” and “touchfree” methods (the names are configurable; see the next section), and
you want to give your customers the ability to select between the two depending on the wash
bought. For instance, the purchase of your most expensive wash type treats customers to
both wash methods (i.e. a combo), while the lesser wash types give a choice between f riction
and touch free. A selectable wash works by sending a different relay pattern to the wash
depending on the wash method selected. Follow the steps below to set the combo mode
option for each wash type. After setting the combo mode, you will want to also check and
perhaps reconfigure the relay patterns for each wash. See the Combo Mode Addendum
(Unitec Document WS21020) for further information.
1. Place the WSII in Setup mode. Scroll to: Wash Interface (*) Co mbo Mode (*)
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