Ubiquiti UAP-IW-HD-US Quick Start Guide
In-Wall 802.11ac Wave 2
Wi-Fi Access Point
Model: UAP-IW-HD
Introduction
Thank you for purchasing the Ubiquiti Networks® UniFi®
In‑Wall 802.11ac Wave 2 Wi‑Fi Access Point. This Quick Start
Guide is designed to guide you through installation and also
includes warrantyterms.
IMPORTANT: UniFi Controller v5.7 is recommended for
managing the UAP-IW-HD and is available for download
at: www.ubnt.com/download/unifi
Package Contents
Cover Plate UAP-IW-HD Back Plate Wall‑Mount Screws
Torx Screws
(Qty. 2)
Phillips Screws
(Qty. 2)
Torx Security
Screw
(Qty. 4)
Phillips Security
Screw
Installation Requirements
• Pre‑installed electrical wall box
• Category 5 (or above) UTP cabling approved for indoor use
• Phillips and flathead screwdrivers
• T10 Torx bit (for Torx Screw option)
• UniFi Switch with PoE
IMPORTANT: The UAP-IW-HD requires a UniFi Switch
with PoE for power. Passive PoE adapters are not
recommended.
TERMS OF USE: It is the professional installer's responsibility to follow local country
regulations, including operation within legal frequency channels, output power, indoor
cabling requirements, and Dynamic Frequency Selection (DFS) requirements.
System Requirements
UAP-AC-M-PRO
UniFi Controller
Good
Fair
Poor
Great
Network:
Switches12Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everything is
great
My Dashboard
Edit Widgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISP Load:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
Retry Rate
Great
Wi-Fi Load:
225.2 Mbps
125.2 Mbps
1
Wi-Fi Traffic Distribuon
3661140444852566064100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
Access Points
20
Last 24 Hrs
Most Acve APs
Office
Back Room
Storage
Roof
Hallway We ...
91 GB
86 GB
53 GB
48 GB
45 GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
Top Interference
Hallway We ...
Roof
Storage
51%
45%
44%
Top CPU Usage
Office
Back Room
Home
51%
45%
43%
Most Acve Clients
Wi-Fi Key Metrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PC Laptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d 4h 0m3224
2d 8h 30m
1,324
2d 5h 15m
64%
1,324
32%
Port Usage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port 1- GB
VPN-LA-PDX212
Corporate
320 GB
Port 2- GB POE+
VPN-LA-PDX2
60VLAN Only
11 GB
Port 3- 10 GB
Remote-Office-1
430VLAN Only
12 GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d 3h 10m
248 GB
536
1,248 GB
Port 4- GB POE
Transfer-1712
VLAN Only
0 GB
13
5GHz
50%
13 LAN
03 WLAN
01 WAN
0%
0%
0%
100%
100%
100%
Average Capacity
500 Mbps
Average Airme Ulizaon8%Average Spectral Efficiency
2.1 (b/s) Hz
64% 11ac W2
28% 11ac
08% 11n
1300 Mbps
0 Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30 Mbps
40 Mbps
50 Mbps
20 Mbps
10 Mbps
0 Mbps
-24 hrs
-12 hrs
Now
Download
Theorecal Capacity
Throughput
Portlan d
SDN
Most Acve Switches
• Linux, MacOSX, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.8 (or above)
• Web Browser: Google Chrome (Other browsers may have
limited functionality.)
• UniFi Controller software v5.7 or newer (available at:
www.ubnt.com/download/unifi)
Network Topology Requirements
• A DHCP-enabled network (for the AP to obtain an IP address
as well as for the wireless clients after deployment)
• A UniFi Cloud Key or management station running the UniFi
Controller v5.7 (or newer) software, located either on‑site
and connected to the same Layer 2 network, or off-site in the
cloud or NOC
UAP-IW-HD
UniFi Cloud Key
(UniFi Controller)
UAP-AC-PRO
UAP-AC-LR
US-48-500W
USG-PRO-4
(DHCP Server)
LAN
WAN
Internet
Remote Access to
Sample Network Diagram
All UniFi devices support off-site management controllers.
For setup details, see the User Guide on the website:
www.ubnt.com/download/unifi
SW-24A
56.9%
SW-8A
35.6%
SW-8B
34%
SW-24E
28%
SW-24D
24%
Hardware Overview
Back Panel
PoE In + Data
PoE In + Data 10/100/1000 Ethernet port supports data and
802.3af PoE input. The UAP-IW-HD itself requires 11W.
802.3at PoE+ input is required to use PoE passthrough.
Connect this port to a UniFi Switch with PoE that is connected
to your LAN and DHCP server.
Bottom Panel
PoE Out
+ LAN 1
Reset
LAN 2
PoE Out + LAN 1 10/100/1000 Ethernet port supports data
and PoE passthrough (requires 802.3at PoE+ input). The
maximum PoE passthrough output is 12W.
Note: To power and connect an 802.3af device to the
LAN, you must use 802.3at PoE+ input.
LAN 2- LAN 4 These three 10/100/1000 Ethernet ports
support data only. Used to connect client devices to the LAN.
Reset The Reset button serves two functions for the
UAP-IW-HD:
• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the
Reset button for more than five seconds.
LAN 4LAN 3
LED
LED
Color State Status
Flashing Initializing.
White
Steady Factory defaults, waiting for
Alternating Device is busy; do not touch or
White/
Blue
Steady Successfully integrated into a
Flashing This is used to locate a device.
Blue
integration.
unplug it. This usually indicates
that a process such as a firmware
upgrade is taking place.
network and working properly.
When you click Locate in the UniFi
Controller software, the LED will
flash blue. The software will also
display the location of the AP on
themap.
Side Panel
Security
Screw
Security Screw (Optional) The Security Screw secures the
Cover Plate after installation. You have the option to use the
included Tor x (shown) or Philips Security Screw.
Security Tab
In addition to the optional Security Screw, the Security Tab
helps to secure the Cover Plate after installation. If you need to
remove it, use a flathead screwdriver to depress the Security
Tab while detaching the Cover Plate:
Security Tab
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