Ubiquiti UAP-AC-HD-5-US Quick Start Guide
802.11ac Wave 2
Enterprise Wi-Fi Access Point
Model: UAP-AC-HD
Introduction
Thank you for purchasing the Ubiquiti Networks®
UniFi®802.11ac Wave 2 Enterprise Wi-Fi Access Point.
This Quick Start Guide is designed to guide you through
installation and includes warranty terms.
IMPORTANT: The UAP-AC-HD requires the UniFi
Controller v5.4 or higher, available at:
www.ubnt.com/download/unifi
Package Contents
UniFi AP AC HD Mounting
Keps
Nuts
Mounts
(Qty. 4)
(Qty. 2)
Release Tool Cable Feed Plug Gigabit PoE*
* Included only in the single-pack of the UAP-AC-HD
TERMS OF USE: Ubiquiti radio devices must be professionally installed. Shielded Ethernet
cable and earth grounding must be used as conditions of product warranty. TOUGHCable™ is
designed for outdoor installations. It is the professional installer’s responsibility to follow local
country regulations, including operation within legal frequency channels, output power, and
Dynamic Frequency Selection (DFS) requirements.
T-Bar
Plate
T-Bar
Screws
(Qty. 2)
Ceiling Backing
Plate
Allen
Wrench
(48V, 0.5A) with
Mount Bracket
Wall
Screws
(Qty. 4)
Ceiling Screws
(Qty. 4)
Screw
Anchors
(Qty. 4)
Power Cord*
Installation Requirements
• Phillips screwdriver
• Drill and drill bit (8 mm for wall mounting or 3 mm for ceiling
tile mounting)
• Optional: Drywall or keyhole saw (to cut 18 mm hole for
Ethernet cable feed)
• Cat5/6 UTP cable for indoor installations
Outdoor Installation Requirements
IMPORTANT: The UAP-AC-HD may be installed outdoors
under an eave or other protected location. Do not
install the UniFi AP in an open environment.
• Mounting location should be at least 60 cm (2 ft) from the
edge of the eave or ceiling.
• Cable feed opening must be directed away from the open
environment.
• Cable feed must be pointed downwards when wall-mounted.
• Shielded Category 5 (or above) cabling should be used
for all outdoor wired Ethernet connections and should be
grounded through the AC ground of the PoE.
We recommend that you protect your networks from
harmful outdoor environments and destructive ESD events
with industrial-grade, shielded Ethernet cable from Ubiquiti
Networks. For more details, visit www.ubnt.com/toughcable
System Requirements
• Linux, MacOSX, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.8 or above recommended
• Web Browser: Google Chrome (Other browsers may have
limited functionality.)
• UniFi Controller software v5.4 or newer (available at:
www.ubnt.com/download/unifi)
Network Topology Requirements
UAP-AC-M-PRO
Remote Access to
UniFi Controller
Good
Fair
Poor
Great
Network:
Switches12Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everything is
great
My Dashboard
Edit Widgets
-24hrs
-24hrs
Max
980
Min0Now
Now
Throughput
Latency
ISP Load:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
Retry Rate
Great
Wi-Fi Load:
225.2 Mbps
125.2 Mbps
1
Wi-Fi Traffic Distribuon
3661140444852566064100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
Access Points
20
Last 24 Hrs
Most Acve APs
Office
Back Room
Storage
Roof
Hallway We ...
91 GB
86 GB
53 GB
48 GB
45 GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
Top Interference
Hallway We ...
Roof
Storage
51%
45%
44%
Top CPU Usage
Office
Back Room
Home
51%
45%
43%
Most Acve Clients
Wi-Fi Key Metrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PC Laptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d 4h 0m3224
2d 8h 30m
1,324
2d 5h 15m
64%
1,324
32%
Port Usage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port 1- GB
VPN-LA-PDX
212Corporate
320 GB
Port 2- GB POE+
VPN-LA-PDX2
60VLAN Only
11 GB
Port 3- 10 GB
Remote-Office-1
430VLAN Only
12 GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d 3h 10m
248 GB
536
1,248 GB
Port 4- GB POE
Transfer-1
712VLAN Only
0 GB135GHz
50%
13 LAN
03 WLAN
01 WAN
0%0%0%
100%
100%
100%
Average Capacity
500 Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64% 11ac W2
28% 11ac
08% 11n
1300 Mbps
0 Mbps
100%0%(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30 Mbps
40 Mbps
50 Mbps
20 Mbps
10 Mbps
0 Mbps
-24 hrs
-12 hrs
Now
Download
Theorecal Capacity
Throughput
Portlan d
SDN
Most Acve Switches
Good
Fair
Poor
Great
Network:
Switches12Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everything is
great
My Dashboard
Edit Widgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISP Load:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
Retry Rate
Great
Wi-Fi Load:
225.2 Mbps
125.2 Mbps
1
Wi-Fi Traffic Distribuon
3661140444852566064100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
Access Points
20
Last 24 Hrs
Most Acve APs
Office
Back Room
Storage
Roof
Hallway We ...
91 GB
86 GB
53 GB
48 GB
45 GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
Top Interference
Hallway We ...
Roof
Storage
51%
45%
44%
Top CPU Usage
Office
Back Room
Home
51%
45%
43%
Most Acve Clients
Wi-Fi Key Metrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PC Laptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Aron
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
Mat-iPad
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
Piotrs-MBP-2
Clients
Piotrs-iPad
Ulizaon
Clients
Port Ulizaon
8d 4h 0m3224
2d 8h 30m
1,324
2d 5h 15m
64%
1,324
32%
Port Usage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port 1- GB
SamsVPN-LA-PDX
212Corporate
320 GB
Port 2- GB POE+
JimsVPN-LA-PDX2
60VLAN Only
11 GB
Port 3- 10 GB
Remote-Office-1
430VLAN Only
12 GB
120
80
32
HD-Aron
42%
Office - Art Dept
42%
Piotrs-MBP-1
Traffic
Devices
Traffic
2d 3h 10m
248 GB
536
1,248 GB
Port 4- GB POE
Transfer-1
712VLAN Only
0 GB
13
5GHz
50%
13 LAN
03 WLAN
01 WAN
0%
0%
0%
100%
100%
100%
Average Capacity
500 Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64% 11ac W2
28% 11ac
08% 11n
1300 Mbps
0 Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30 Mbps
40 Mbps
50 Mbps
20 Mbps
10 Mbps
0 Mbps
- 24 hrs
- 12 hrs
Now
Download
Theorecal Capacity
Throughput
Portlan d
SDN
Most Acve Switches
Good
Fair
Poor
Great
Network:
Switches12Gateway
Ulizaon
18%
Internet
Capacity
43%
Clients
412
Guests
113
IoT
45
Everything is
great
My Dashboard
Edit Widgets
-24hrs
-24hrs
Max
980
Min
0
Now
Now
Throughput
Latency
ISP Load:
Great
-24hrs
Max
0
Now
Airme
-24hrs
High
Low
Now
Retry Rate
Great
Wi-Fi Load:
225.2 Mbps
125.2 Mbps
1
Wi-Fi Traffic Distribuon
3661140444852566064100
104
108
112
116
120
124
128
132
136
140
149
153
157
161
165
5 GHz
2.4 GHz
Access Points
20
Last 24 Hrs
Most Acve APs
Office
Back Room
Storage
Roof
Hallway We ...
91 GB
86 GB
53 GB
48 GB
45 GB
Top 5 Applicaons
YouTube
35 Clients
Instagram
19 Clients
Squarespace
17 Clients
Google
12 Clients
Facebook
20 Clients
Top Interference
Hallway We ...
Roof
Storage
51%
45%
44%
Top CPU Usage
Office
Back Room
Home
51%
45%
43%
Most Acve Clients
Wi-Fi Key Metrics
91 Clients
iPhone
87 Clients
Android
45 Clients
MacBook
35 Clients
PC Laptop
12 Clients
iPad
Top Memory Usage
Client Frequency Distribuon
Device Distribuon
HD-Kitchen
HD-Conference
Storage
Roof
Hallway We ...
56.9%
35.6%
34%
28%
24%
Longest Client Upme
Wi-Fi Summary
Roung Ulizaon
Switch Summary
iPad-1
APs Online
Gateway - USG Main
Controller - Office CK
Controller - Office 2 CK
25% CPU Ulizaon
50% CPU Ulizaon
33% CPU Ulizaon
Online
MBP-2
Clients
iPad-2
Ulizaon
Clients
Port Ulizaon
8d 4h 0m3224
2d 8h 30m
1,324
2d 5h 15m
64%
1,324
32%
Port Usage
VPN Name
Status
Users
Guests
Purpose
Average Data
Port 1- GB
VPN-LA-PDX
212Corporate
320 GB
Port 2- GB POE+
VPN-LA-PDX2
60VLAN Only
11 GB
Port 3- 10 GB
Remote-Office-1
430VLAN Only
12 GB
120
80
32
HD-Conference
42%
Office - Art Dept
42%
MBP-1
Traffic
Devices
Traffic
2d 3h 10m
248 GB
536
1,248 GB
Port 4- GB POE
Transfer-1
712VLAN Only
0 GB135GHz
50%
13 LAN
03 WLAN
01 WAN
0%
0%
0%
100%
100%
100%
Average Capacity
500 Mbps
Average Airme Ulizaon
8%
Average Spectral Efficiency
2.1 (b/s) Hz
64% 11ac W2
28% 11ac
08% 11n
1300 Mbps
0 Mbps
100%
0%
(b/s) Hz
3.76 (b/s) Hz
Internet Connecon:
30 Mbps
40 Mbps
50 Mbps
20 Mbps
10 Mbps
0 Mbps
-24 hrs
-12 hrs
Now
Download
Theorecal Capacity
Throughput
Portlan d
SDN
Most Acve Switches
• A DHCP-enabled network (for the AP to obtain an IP address
as well as for the wireless clients after deployment)
• A UniFi Cloud Key or management station running the UniFi
Controller v5.4 (or newer) software, located either on-site
and connected to the same Layer 2 network, or off-site in the
cloud or NOC
UniFi Hybrid
Cloud Install
SW-24A
56.9%
SW-24A
56.9%
SW-8A
35.6%
SW-8A
35.6%
SW-8B
34%
SW-8B
34%
28%
SW-24E
28%
SW-24E
SW-24D
24%
SW-24D
24%
US-16-150W
UAP-AC-HD
UAP-AC-PRO
LAN
USG-PRO-4
(DHCP Server)
WAN
Internet
SW-24A
56.9%
SW-8A
35.6%
SW-8B
34%
SW-24E
28%
SW-24D
24%
Sample Network Diagram
All UniFi devices support off-site management controllers.
For setup details, see the User Guide on the website:
www.ubnt.com/download/unifi
Hardware Overview
LED
LED Color Status
White
Flashing White
Alternating
White/Blue
Blue
Quickly
Flashing Blue
Steady Blue
with Occasional
Flashing
Factory default, waiting to be integrated.
Initializing.
Device is busy; do not touch or unplug it.
This usually indicates that a process such
as a firmware upgrade is taking place.
Indicates the device has been successfully
integrated into a network and is working
properly.
This is used to locate an AP.
When you click Locate in the UniFi
Controller software, the AP will flash. It
will also display the location of the AP on
the map.
Indicates the device is in an isolated state
(all WLANs are brought down until an
uplink is found).
Ports
Reset
Button
Security
Slot
USB 3C
Port
Secondary
Port
Main
Port
Reset The Reset button serves two functions for the UniFi AP:
• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the
Reset button for more than five seconds.
USB 3C The USB 3C port is reser ved for future use.
Secondary The Secondar y port is a Gigabit Ethernet port used
for bridging.
Main The Main port is a Gigabit Ethernet por t used to
connect the power and should be connected to the LAN and
DHCPserver.
IMPORTANT: The UAP-AC-HD cannot be powered by the
US-8 or US-8-60W; however, it can be powered by other
UniFi PoE Switches that provide 802.3at PoE+power.
Note: If you need to remove the UniFi AP from the
Mounting Plate, insert the included Release Tool in the
Security Slot to release the Lock Tab and turn the UniFi
AP counterclockwise.
Mounting Plate
The Mounting Plate offers a variety of mounting holes for
different applications. The legend printed on the Mounting
Plate identifies the holes used for each application.
Upgrade from UAP-AC-PRO
The UAP-AC-HD uses the same mounting hardware as the
UAP-AC-PRO, so you only need to remove the UAP-AC-PRO
and replace it with the UAP-AC-HD. To begin the upgrade:
1. Insert the Release Tool into the UAP-AC-PRO Security
Slot to disengage the lock. Then turn the UAP-AC-PRO
counterclockwise and lift it off of the mounting bracket.
Security Slot
UAP-AC-PRO (wall mount installation)
2. Unplug the Ethernet cable from the Main port.
3. Go to the Connecting Ethernet section.
Hardware Installation
The UniFi AP can be mounted on a wall, ceiling tile, drop
ceiling T-rail (up to 40 mm), or electrical junction box. Perform
the steps for the appropriate installation.
Note for UniFi AP replacement: The holes marked “A” on
the Mounting Plate line up with the holes of mounting
brackets used for previous UniFi AP models.
Wall Mount
1. Position the Mounting Plate at the desired location on the
wall with the Arrow pointing up.
2. Mark the four mounting holes marked “A”, and use an
8mm drill bit to drill the holes. If your Ethernet cable feeds
through the wall, cut or drill a hole approximately 18 mm in
diameter. Then feed the CAT5/6 cable through the hole.
Arrow
New
Install
Optional 18 mm Hole
*640-00250-09*
640-00250-09
New
Install
3. Insert the Screw Anchors into the holes. Secure the
Mounting Plate to the wall by inserting the Wall Screws into
the anchors.
4. Go to the Connecting Ethernet section, and then return to
step 5.
5. Align the Arrow on the top edge of the UniFi AP with the
Arrow on the Mounting Plate.
Arrow
Arrow
Lock Tab
6. Rotate the UniFi AP clockwise until the tabs lock into place
and the Lock Tab engages.
Ceiling Tile Mount
1. Remove the ceiling tile.
2. Place the Ceiling Backing Plate in the center of the ceiling
tile. Mark the four mounting screw holes and an 18 mm
hole for the Ethernet cable feed.
Optional 18 mm Hole for Ethernet Cable
Feed through the Ceiling Tile
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