Page 1
TM
Owner’s Manual
CAUTION: Read the instructions before using the machine.
©2014-2015 TurboChef Technologies, Inc.
Page 2
Page 3
For further information, call
800.90TURBO
or
+1 214.379.6000
Page 4
Original Instructions
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.
Page 5
Table of Contents
Important Safety Instructions
General Safety Information i
Reducing Fire Risk ii
Grounding Instructions ii
Power Cord Replacement or Removal ii
Protective Earth (Ground) Symbol ii
Equipotential Bonding Symbol ii
Specifications and Installation
Performance 1
Dimensions 1
Certifications 2
Oven Construction 2
Electrical Specifications 2
Installation 2
Unpacking Instructions 2
Installation Warnings - Read Before Lifting Oven 2
Lifting and Placing the Oven 2
Installation Near Open Heat Source 3
Voltage Selection 3
Ventilation 3
Installing the Oven Handle 4
Daily Maintenance 5
Oven Controls 6
Oven Operation
Cooking 7
Setting the Temperatures 7
Setting the Timers 7
Setting the Parameters 8
Troubleshooting 10
North America Limited Warranty 11
International Limited Warranty 13
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This page intentionally blank.
Page 7
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this oven, strictly adhere to the following safety precautions to
reduce the risk of burns, electric shock, fire, injury, or damage to oven or property near oven.
WARNING: This appliance has hot surfaces! During use, the accessible parts of the oven can get very
hot. When opening the oven door, during, or after cooking, pay careful attention to the flow of hot air
and any steam that may be released from the cooking chamber. Move to the side or step back.
General Safety Information
a
To ensure proper use of the appliance, read all parts of this manual carefully and store safely. Before using
the appliance, clean all surfaces that will be coming into contact with food.
a
Read all instructions before using this appliance.
a
This appliance must be grounded. Connect only to a properly grounded outlet. See "Grounding
Instructions" on page ii.
a
Install or locate this appliance only in accordance with the provided installation instructions.
a
This appliance should be serviced by qualified service personnel only. Contact the nearest authorized
service facility for examination, repair, or adjustment.
a
Keep the cord away from heated surfaces.
a
Use this appliance only for its intended uses as described in this manual.
a
This appliance is designed for professional use. Only allow qualified or duly instructed personnel to use.
Always monitor the appliance during operation.
a
In the event of a failure, breakage or irregular function, switch the appliance off and disconnect the oven
from the power supply.
a
Always ensure the oven is disconnected from the power supply before servicing, repairing, or adjusting
any components or parts.
X
DO NOT use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.
X
WARNING: DO NOT heat liquids or other foods in sealed containers (e.g., jars, whole eggs, etc.) since
they are liable to explode.
X
DO NOT allow children to use this appliance.
X
DO NOT operate this appliance if it has a damaged cord or plug, is not working properly, has been
damaged or dropped. See “Power Cord Replacement or Removal” found on page ii.
X
DO NOT cover or block any openings on this appliance.
X
DO NOT store this appliance outdoors.
X
DO NOT use this appliance near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).
X
DO NOT immerse the cord or plug in water.
X
DO NOT let the cord hang over the edge of a table or counter.
X
DO NOT place the cord near heated surfaces.
X
DO NOT store or use flammable vapors or liquids (e.g., gasoline) in the vicinity of this appliance.
X
DO NOT use a water jet for cleaning. See page 5 in this manual for proper cleaning procedures.
X
This appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
X
WARNING: Due to the nature of the apppliance, the floors around it may be slippery.
i
SAFETY INSTRUCTIONS
Page 8
ii SAFETY INSTRUCTIONS
Reducing Fire Risk
a
If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the
power cord or shut off power at the fuse or circuit breaker panel.
a
If smoke is observed, switch off or unplug the oven. Keep the door closed to stifle any flames.
X
DO NOT put plastic or paper bags in the oven.
X
DO NOT use the cook cavity for storage purposes.
X
DO NOT overcook food. Carefully attend the oven if paper, plastic, or other combustible materials are
placed inside to facilitate cooking.
X
DO NOT leave paper products, cooking utensils, or food in the cavity when the oven is not in use.
Grounding Instructions
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has
a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and
grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding
instructions or if doubt exists as to whether the appliance is properly grounded.
X
DO NOT use an extension cord. If the power cord is too short, have a qualified electrician or
serviceman install an outlet near the appliance.
WARNING: Improper grounding can result in risk of electric shock.
Power Cord Replacement or Removal
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
WARNING: If the oven is unplugged during service or maintenance, the user must be able to access and
see the plug at all times to ensure that the oven remains unplugged. The plug must remain near the oven
and cannot be placed behind another appliance or in another room.
Protective Earth (Ground) Symbol
This symbol identifies the terminal which is intended for connecting an external conductor for
protection against electric shock in case of a fault, or the terminal of a protective earth (ground)
electrode.
Equipotential Bonding Symbol
This symbol identifies the terminals which, when connected together, bring the various parts of an
equipment or of a system to the same potential, not necesarily being the earth (ground) potential, e.g.
for local bonding.
Page 9
12.2” (309.9 mm)
2” (50.8 mm)
5.1”
(129.5 mm)
19.01” (482.9 mm)
19.01” (482.9 mm)
22.8”
(579.1 mm)
26.47” (672.3 mm)
24.39” (619.5 mm)
10.95” (278.1 mm)
18.11” (460 mm)18.55” (471.2 mm)
12.2” (309.9 mm)
2” (50.8 mm)
5.1”
(129.5 mm)
19.01” (482.9 mm)
22.8”
(579.1 mm)
18.11” (460 mm)
(579.1 mm)
12.2” (309.9 mm)
2” (50.8 mm)
(129.5 mm)
1
5.1”
2.35” (59.7 mm)
13.42” (340.9 mm)
26.47” (672.3 mm)
24.39” (619.5 mm)
10.95” (278.1 mm)
18.55” (471.2 mm)
(576.6 mm)
2.35” (59.7 mm)
22.7”
22.8”
18.11” (460 mm)
19.01” (482.9 mm)
Figure 1: Fire Oven Dimensions
Performance
The TurboChef Fire provides the artisan hearthstyle pizza experience anywhere. Cooking at
842°F/450°C, the Fire can cook 14-inch fresh
dough pizzas in as little as 90 seconds. The oven
is small and ventless, so it can be placed virtually
anywhere without type I or type II ventilation.
This manual includes instructions for installing,
cleaning, and operating the Fire oven. If you have
questions that are not addressed in this manual,
contact Customer Support at 800.90TURBO
(+1 214.379.6000) or your Authorized Distributor.
Dimensions
Oven Dimensions
Height: 22.7” (576.6 mm)
Width: 19.01” (482.9 mm)
Depth (footprint): 18.55” (471.2 mm)
Depth (door closed): 24.39” (619.5 mm)
Depth (door open): 26.47” (672.3 mm)
Weight: 75 lb. (34 kg)
Cook Cavity Dimensions
Width: 14.75” (374.7 mm)
Depth: 14.75” (374.7 mm)
Clearances
Top: 2” (51 mm)
Sides: 2” (51 mm)
SPECIFICATIONS AND INSTALLATION
Page 10
2 SPECIFICATIONS AND INSTALLATION
Certifications
cULus, UL EPH, TÜV, CE
Oven Construction
Exterior
- Powder coated, corrosion-resistant steel outer
wrap and door
- 430 stainless steel construction
Interior
- 430 stainless steel interior
- Double wall insulated cooling keeps external
temperatures cool
Electrical Specifications
TurboChef recommends a Type D circuit breaker
for all installations outside the United States.
Single Phase
3. Check the cook cavity thoroughly for
accessories and literature.
4. Discard any packaging in the cook cavity.
Installation Warnings - Read Before Lifting Oven
WARNING: The Fire oven weighs
approximately 75 lb. (34 kg). Never lift with
fewer than two people.
WARNING: The oven must be properly
placed on a food station at all times.
TurboChef will not recognize a fallen oven as
a warrantable claim and is not liable for any
injuries that may result.
WARNING: This oven is not intended for
built-in installation (i.e., installing the oven in
any structure that surrounds the oven by five
or more sides). Be sure to provide a minimum
of 2” (51 mm) clearance for all sides and 2”
(51 mm) clearance for the top.
WARNING: This oven is not intended to be
stacked.
North America: 208/240 VAC, 50/60 Hz,
3700/4800 W, 18/20 A, 30 A Plug
Europe/Asia/South America: 230 VAC, 50/60 Hz,
4500 W, 19.6 A, 32 A Plug
Europe/Australia: 380-415 VAC, 50/60 Hz,
4500 W, 11.5/1.4/9.2 A, 20 A Plug
Installation
Install or locate this appliance only in accordance
with the instructions below.
Unpacking Instructions
1. Remove the oven from its packaging.
2. Before discarding, check the packaging
thoroughly for accessories and literature.
NOTE: Packaging may also be retained in case the
oven may at some point be shipped somewhere
else or returned to the manufacturer.
Lifting and Placing the Oven
1. Prepare a surface at least 18.55” (471.2 mm)
deep and capable of supporting 80 lb (36.3 kg).
NOTE: Do not remove the oven legs.
2. Position one or more persons at the left and
right sides of the oven.
3. Place hands under the oven and lift.
4. Place the oven on the prepared surface,
ensuring no edges are hanging off the sides.
5. Ensure the lower access panel is properly
installed (thumbscrews are tight), refer to
Figure 6, Page 5 for illustration.
6. Plug in the oven.
Page 11
3
Installation Near Open Heat Source
When placing a TurboChef oven near an open
heat source (Figure 2), strictly adhere to the
following:
- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat source, with a minimum of 6” (152
mm) between the oven and the divider.
- If the oven is being placed near a fryer, a
divider must exist between the oven and fryer,
with a minimum of 12” (305 mm) between
the oven and the divider.
- The height of the divider must be greater than
or equal to the height of the oven (22.7” or
576.6 mm).
- Verify the oven location has a minimum 2”
(51 mm) clearance on top and a minimum 2”
(51 mm) clearance on each side.
Voltage Selection
For North America oven models, the oven will
detect 208 or 240 incoming voltage.
Ventilation
The TurboChef Fire oven has been approved by
Underwriter’s Laboratory LLC for ventless
operation (UL® KNLZ listing) for all food items
except for foods classified as “fatty raw proteins.”
Such foods include bone-in, skin-on chicken, raw
hamburger meat, raw bacon, raw sausage, steaks,
etc. If cooking these types of foods, consult local
HVAC codes and authorities to ensure compliance
with ventilation requirements.
To ensure continued compliance with all health,
building, and fire codes, you are required to maintain clean and sanitary conditions around your
oven at all times.
NOTE: In no event shall the manufacturer assume
any liability for damages or injuries resulting from
installations which are not in compliance with the
instructions and codes previously listed. Failure to
comply with these instructions could result in the
issuance of a temporary cease and desist order from
the local health department until the environment
concerns are addressed.
Partition
22.7” (576.6 mm)
Above Counter Top
Grill
Figure 2: Installation Near Open Heat Source
6”
(152 mm)
Minimum
12”
(305 mm)
Minimum
Counter Top / Table
Partition
22.7” (576.6 mm)
Above Counter Top
Deep Fryer
SPECIFICATIONS AND INSTALLATION
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4 SPECIFICATIONS AND INSTALLATION
Installing the Oven Handle
1. While the oven is off and cool, open the oven
door (Figure 3).
2. Using a flat-head screwdriver, remove the two
screws on the right side of the oven door
(Figure 3).
3. Install the handle bracket as shown in Figure
4, using the screws removed in step 2.
4. Close the oven door.
5. Attach the handle to the bracket using the
provided screw and washer (Figure 5).
CAUTION: DO NOT over-tighten the
handle. The handle may break if over-tightened.
Oven Door Screws
Figure 3: Oven Door Screw Location
Handle
Screw
Washer
Bracket
Figure 4: Bracket Installed to Oven Door
Handle
Figure 5: Handle Installed
Page 13
5
Daily Maintenance
Follow the steps below when cleaning your Fire oven.
Use only TurboChef ®-approved cleaning chemicals.
The use of any other cleaning products may damage
Supplies and Equipment
TurboChef ® Oven Cleaner (Product Number:
103180), nylon scrub pad, cleaning towel, disposable
gloves, protective eyewear, dust mask (optional)
critical oven components, resulting in a non-warranty
service call.
Oven Door
Thumbscrew
Figure 6: Maintenance
Thumbscrew
Lower Access Panel
Oven Interior
Step 1: Prepare the Oven
CAUTION: The oven operates at 842°F (450°C) and may cause injury if not allowed to cool properly.
• Turn off the oven by pressing the On/Off key.
• Cooling takes approximately two hours (or longer). DO NOT clean the oven until the oven is cool.
Step 2: Wipe the Oven Interior
• Remove the lower access panel by removing the two thumbscrews (see Figure 6, above).
• Use a food vacuum or damp towel to remove large particles from the oven interior.
Step 3: Clean the Oven Interior
• Spray TurboChef ® Oven Cleaner onto a clean towel or nylon scrub pad and scrub the interior of the oven and
the inside portion of the lower access panel.
CAUTION: DO NOT spray Oven Cleaner into any holes or openings in the oven interior. Doing
so can damage critical oven components, resulting in a non-warranty service call.
• Open the oven door and gently wipe down the inside of the Door.
• If necessary, spray a small amount of Oven Cleaner on stains and allow to penetrate for five minutes, then clean
with a nylon scrub pad.
Step 4: Rinse or Wipe the Oven Interior
CAUTION: DO NOT use a hose or water jet for cleaning. Doing so can damage critical oven components,
resulting in a non-warranty service call.
• Wipe down the oven interior with a clean damp towel.
• Dry the oven interior with a clean towel.
Step 5: Clean the Oven Exterior
• Reinstall the lower access panel and secure it with the two thumbscrews.
• Wipe the oven exterior with a clean, damp towel.
CAUTION: DO NOT spray chemicals into any openings, such as the vents on the side and front or
the perforation on the back. Doing so can damage critical oven components, resulting in a non-warranty
service call.
• The oven is ready to turn on.
DAILY MAINTENANCE
Page 14
6 OVEN CONTROLS
UPPER TEMPERATURE
65 7
1
TIME
PRESETS
Figure 7: Oven Controls
Oven Controls
1. On/Off Key
Press to turn the oven on or off.
2. Time Preset Keys
Press presets 1 through 6 to activate a timer.
3. Up and Down Keys
Press the Up and Down keys to change the oven
temperature (page 8), the time presets (page 7), or
the parameters (pages 8-9).
LOWER TEMPERATURE TIME
3 42
5. Upper Temperature Display
Displays the current Upper Temperature. A green
light in the lower-left corner of this display will
blink during warmup and turn solid once it has
reached the set temperature.
6. Lower Temperature Display
Displays the current Lower Temperature. A green
light in the lower-left corner of this display will
blink during warmup and turn solid once it has
reached the set temperature.
7. Time Display
4. Temperature Key
Press the Temperature Key to toggle between
setting the upper and lower temperatures (page 7).
Shows the amount of time left for the selected
preset. The time is displayed in seconds, up to
1,999 (33 minutes and 19 seconds).
Page 15
Cooking
1. Press the On/Off key to turn the oven on.
2. Allow the oven to warm up. The green light in the bottom-left corner of the Upper Temperature
Display and the Lower Temperature Display will blink during warmup. Once the oven has finished
warming up, the lights will stop blinking and stay solid.
3. Open the oven door and using the provided paddle and cooking screen, slide the product into
the oven and close the oven door.
4. Press the desired timer (1 through 6).
NOTE: Once the timer reaches 0, the oven will begin beeping. To stop the beeping, press any of the
Time Preset keys.
5. Open the oven door and remove the product from the oven and close the oven door.
CAUTION: Dish and inside of oven/oven door are hot!
6. When finished cooking for the day, press the On/Off key to turn the oven off and begin cooling down.
Setting the Temperatures
7
Two different temperatures can be set: one for the upper heating zone and one for the lower heating zone.
These temperatures range from off to 842°F (450°C).
NOTE: When a temperature is set to off, the display will read 32°F (0°C).
To set the temperature:
1. While the oven is on, press the Temperature key to access the upper temperature (the upper
temperature will begin flashing).
2. Use the Up and Down keys to set the upper temperature.
3. Press the Temperature key again to save the upper temperature and to access the lower temperature.
4. Use the Up and Down keys to set the lower temperature.
5. Press the Temperature key again to save the lower temperature.
NOTE: If changing only one temperature, simply press the Temperature key to bypass the upper or lower
temperature without changing it.
Setting the Timers
Six different timers can be set to accommodate different items.
To set a timer:
1. Make sure no timers are running.
2. While the oven is on, press and hold the desired timer button (1 through 6) for two seconds. The value
indicated on the Time display will begin flashing.
3. Use the Up and Down keys to set the time.
4. Press and hold the same timer button for two seconds to save the time.
NOTE: If you wait five seconds without pressing any buttons, the timer will save automatically.
OVEN OPERATION
To pause a timer:
- Press any of the Time Preset keys. The time on the Time Display will flash to indicate the timer
is paused.
- To resume the timer, press any of the Time Preset keys again.
- To reset the timer to 0, press and hold any of the Time Preset keys for two seconds. The oven will
begin beeping to indicate the timer has reached zero. To stop the beeping, press any of the Time
Preset keys.
Page 16
8 OVEN OPERATION
Setting the Parameters
Access the parameter settings to change oven options. For a full list of parameters, descriptions, and
values, see page 9.
To set the parameters:
1. While the oven is off, simultaneously press and hold the Time Preset 2 and 3 keys for two seconds. The
Upper Temperature display will read “PA”.
2. Press the Down key until the Time display reads “-19”.
3. Simultaneously press and hold the Time Preset 2 and 3 keys for two seconds. The Upper Temperature
display will now read “P0”.
4. Refer to the table on page 9 and use the Time Preset 2 and 3 keys (increase and decrease parameter
numbers) to navigate through the parameters.
5. Use the Up and Down keys to change the values.
6. When finished, press the On/Off key.
Page 17
Parameter Description Unit of Measure Minimum Value Maximum Value Default Value
9
P0
P1 Temperatre Displays (0 = Actual, 1 = Setpoint) n/a 0 1 0
P2 Hysteresis Setting for Thermostat °F/°C 36°F/2°C 48°F/9°C 4°F/2°C
P3 Oset of Top RTD °F/°C -22°F/-30°C 86/°F30°C 0°F/0°C
P4 Set Point Regulator (Top) °F/°C P5 P6 212°F/100°C
P5 Minimum Setting of Heater 1 °F/°C 32°F/0°C P6 122°F/50°C
P6 Maximum Setting of Heater 1 °F/°C P5 842°F/450°C 842°F/450°C
P7 Oset of Bottom RTD °F/°C -22°F/-30°C 86/°F30°C 0°F/0°C
P8 Set Point Regulator (Bottom) °F/°C P9 P10 212°F/100°C
P9 Minimum Setting of Heater 2 °F/°C 32°F/0°C P10 122°F/50°C
P10 Maximum Setting of Heater 2 °F/°C P9 842°F/450°C 842°F/450°C
P11 Cooling Fans O Delay (K5 Relay) Minutes 0 60 30
P12 Fan 1 and 2 O Delay (K6 Relay) Minutes 0 60 30
P13 Keyboard Cooling Fan O Delay (K7 Relay) Minutes 0 60 30
P14 Preset Timer 1 Seconds P20 P21 80
P15 Preset Timer 2 Seconds P20 P21 90
Temperatures shown in °C or °F (0 = °C, 1 =
°F)
n/a 0 1 1
P16 Preset Timer 3 Seconds P20 P21 100
P17 Preset Timer 4 Seconds P20 P21 110
P18 Preset Timer 5 Seconds P20 P21 120
P19 Preset Timer 6 Seconds P20 P21 130
P20 Minimum Settable Time Seconds 0 P21 0
P21 Maximum Settable Time Seconds P20 1,999 240
P22 Duration of Buzzer Sound Seconds 0 60 15
P23
P24 Over Temperature Alarm Threshold °F/°C 131°F/55°C 158°F/70°C 140°F/60°C
P25
P26 Heat Cycle Time Seconds 1 999 20
P27 Top Heater On Percentage % 0 100 67
P28 Bottom Heater On Percentage % 0 100 67
P29 Time between selection and timer start Seconds 2 20 2
Enable Over Temperature Alarm (0 = Disable,
1 = Enable)
Heater Modulation (0 = None, 1 = Voltage
Module determines)
n/a 0 1 0
n/a 0 1 1
OVEN OPERATION
Page 18
10 TROUBLESHOOTING
Troubleshooting
The following is a list of issues, along with the possible cause(s), that the oven may be experiencing. Please
attempt the recommended resolution before calling Customer Support (800.90TURBO, +1 214.379.6000)
or your Authorized Distributor.
If any issue occurs that is not listed below, contact Customer Support (800.90TURBO, +1 214.379.6000).
CAUTION: Food, oven door, and oven cavity are hot!
Issue Possible Cause(s) Resolution
No power to
oven.
Oven is not
warming up
properly.
Oven is not
cooking properly.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Oven is in the Off state.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped.
- Oven is not clean.
- Incorrect Time Preset was
selected for the product.
- Temperature is not correct.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Plug oven in.
- Verify wall circuit breaker is on. Reset
breaker and then power oven back on.
- Press the “On/Off” key.
- Turn the oven off and unplug the oven
– leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and press “On/Off” key.
- Press the button located in the back left corner on the base of the oven to
reset the high-limit thermostat.
- Clean the oven following the instructions
on page 5.
- Check to make sure correct Time Preset
was selected for the product.
- Check to make sure Temperature is set
correctly.
- Ensure product was in the correct state
before being placed in the oven.
Er1, Er2, or Ht
Error Codes
- Defective component. - Contact TurboChef for service.
Page 19
North America Limited Warranty
TurboChef Fire Oven – North America
The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you
require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at
800.90TURBO.
Limited Warranty
TurboChef Technologies, Inc. (“TurboChef”) warrants to you, the purchaser, that under normal use the TurboChef
oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the Warranty
Period, subject to the terms and conditions set forth herein. The “Warranty Period” is twelve (12) months from the date
the Equipment is shipped from TurboChef’s U.S. factory or distribution center. This warranty is conditioned upon you
promptly notifying TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below, and
providing TurboChef with all data and information requested by TurboChef or its service agents in connection with such
claims as well as all necessary access to your premises and the Equipment. This warranty is made only to the initial purchaser
of the Equipment from TurboChef or its authorized dealer; it is not assignable to subsequent purchasers unless TurboChef
consents to such assignment in writing.
11
Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other
warranties, express, statutory or implied, including without limitation, the implied warranties of title, non-infringement,
merchantability and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your
specifications or needs. You acknowledge that you are solely responsible for the selection of the Equipment and determining
the suitability of the Equipment for your needs.
Warranty Exclusions
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in accordance
with TurboChef’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”), a
copy of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded from
this warranty. This warranty does not apply to damage or failure which results, in TurboChef’s or its service agent’s sole
opinion, from failure to provide a suitable installation and operating environment (including power and HVAC) and
facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under
voltage), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or
to Equipment that has missing or altered serial numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service
agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage
under this warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void all
warranties on the Equipment.
Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment
operation or maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the use
of non-approved cleaning chemicals, devices or processes is also excluded from this warranty. Accessories may include, but
are not limited to, ceramic cooking platters, paddles and approved cleaning chemicals and devices.
NORTH AMERICA LIMITED WARRANTY
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days
from the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until
payment is received in full, including any accrued interest or other charges, has been satisfied, at which time warranty coverage will be reinstated, but the Warranty Period will not be extended.
Page 20
12 NORTH AMERICA LIMITED WARRANTY
Warranty Service, Exclusive Remedy
TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defective.
Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to you
and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period. Parts
used in the repair of defective components and replacement components may be new, recovered or rebuilt. At its sole option,
TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered or rebuilt Equipment
of equal or greater capability, and such Equipment will be covered by this Limited Warranty for the balance of the Warranty
Period. Defective Equipment and components will become the property of TurboChef. This paragraph states TurboChef’s sole
and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef shall not be
responsible for a failure to provide warranty services due to causes beyond TurboChef’s or its service agents’ control.
Warranty Claims
Claims under this warranty must be reported to TurboChef during our normal working hours at 800.90TURBO, or such other
reporting service as TurboChef may designate. Upon receipt of the claim and related information and preliminary verification
that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you and arrange for an on-site
repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service agent associated
with a service agent being refused or unable to gain access to the Equipment on your premises, or a claim not covered by this
warranty, will be charged to you.
Disclaimer of Damages
TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost revenue or
profits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including negligence), or
otherwise, resulting from any breach by TurboChef or its service agents of this warranty, or resulting from the manufacture, use,
or defects, of or in the Equipment, even if TurboChef was apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands, judgments, fees and costs
directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold TurboChef
harmless from any incidental, consequential or special damages suffered by you, including lost revenue or profits, loss of use, or
substitute use, during periods of Equipment failure or loss of use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except with respect to
its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for Equipment and
supersedes all prior oral or written agreements and understandings that may have existed between us relating to Equipment
warranties. The terms of this warranty may not be altered, amended or modified except by a signed writing from TurboChef.
Any purported alteration, amendment or modification by a service agent or anyone else will not be enforceable against
TurboChef.
Charges for Non-Warranty Service or Rejection of Service Visit
In the event that repairs, replacement or service are provided by TurboChef’s service agents for work not covered by this
limited warranty, customer agrees to pay the service agent directly according to the service agent’s normal scale of charges. In
the event TurboChef is invoiced by the service agent for services not covered under this extended warranty, TurboChef will
invoice customer and customer will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost
incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being refused
or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef’s discretion, result
in TurboChef voiding the balance of the warranty. In no event will TurboChef authorize service to a store with an outstanding
Non-Warranty invoice.
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International Limited Warranty
This Limited Warranty shall apply to the sales of all TurboChef Fire ovens (the “Equipment”) to purchasers outside
of the United States, Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef
International (the “Authorized Distributor”).
Limited Warranty
You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the purchase of the
Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the
Equipment with the support of TurboChef Technologies, Inc. (“TurboChef”). Subject to the limitations stated below,
the Authorized Distributor warrants to You that the quantity and specification of the Equipment delivered to You shall
be as set out in the Authorized Distributor’s acceptance of your order and that the Equipment will be free from any
material defects in the product and workmanship for twelve (12) months from the date of installation (the “Warranty
Period”), subject to the terms and conditions set forth herein.
Disclaimer
You acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of
the Equipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or
condition of the Equipment, whether expressed or implied by statute or common law or otherwise are excluded to the
fullest extent permitted by law.
13
The TurboChef Global Warranty System
This Limited Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor
will inspect and install the Equipment at Your premises in accordance with TurboChef’s instructions and will record
the serial number of the Equipment, Your contact details, the date and location of installation and the results of
the Authorized Distributor’s inspection. This information will be entered by the Authorized Distributor into the
TurboChef global warranty system and will be used by TurboChef, the Authorized Distributor and its authorized
service agents for the provision of the warranty service.
Warranty Service
During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at
TurboChef’s option provided that:
1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as
reasonably possible after discovery of a defect and in accordance with the warranty claims procedure set out below;
2. You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data
and information reasonably requested by TurboChef, the Authorized Distributor or its authorized service agents in
connection with Your warranty claim;
3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;
4. The Equipment has been installed by an Authorized Distributor and you have provided all necessary information for
the Authorized Distributor to register the Equipment in the TurboChef global warranty system;
5. The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual”
provided with the Equipment (and as updated by TurboChef);
6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment;
and
7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor
or its authorized service agent.
INTERNATIONAL LIMITED WARRANTY
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14 INTERNATIONAL LIMITED WARRANTY
Neither TurboChef nor the Authorized Distributor assumes any liability for damage caused by Your failure to provide a
suitable installation and operating environment (including power and HVAC) or facilities as prescribed by the Manual,
misuse or abuse or by accident, neglect, power failure or power surges (over or under voltage) howsoever arising.
At its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt
Equipment of equal or greater capability, and such Equipment or components will be warranted by the Authorized
Distributor for the balance of the Warranty Period. Replaced defective Equipment or components will become the
property of TurboChef.
Warranty Claims: Any warranty claim must be made directly in writing either to the Authorized Distributor from
whom You purchased the Equipment or to TurboChef at the following address:
TurboChef Technologies, Inc.
2801 Trade Center Drive
Carrollton, Texas 75007
Phone: +1 214.379.6000
Fax: +1 214.379.6073
The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day
of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an
authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit
during normal working hours.
Consumables and Parts Used with The Equipment: Neither TurboChef nor the Authorized Distributor assumes any
liability for consumables and parts that are used in the normal course of Equipment operation or for failure of or
damage to Equipment or components from the use of non-approved cleaning chemicals, devices or processes.
Charges for Service Not Covered by Limited Warranty: In the event that You request and receive repairs, replacement
or service not covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or
authorized service agent directly according to its normal scale of charges and business terms.
Product Liability: Neither TurboChef nor the Authorized Distributor assumes any liability for any incidental, special or
consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You
or any third party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by
TurboChef or the Authorized Distributor of the Limited Warranty provided herein.
Exclusive Remedy: This Limited Warranty states the Authorized Distributors and TurboChef’s sole and exclusive
obligation and liability and your sole and exclusive remedy under this Limited Warranty.
Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited
Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any
term of this Limited Warranty.
Severability: If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”)
is declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other
terms and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been
executed without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and
effect in all other jurisdictions.
Governing Law, Entire, Agreement: This Limited Warranty shall be governed by and construed according to English
law. The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is
expressly excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or
its service agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a
signed form from TurboChef.
Page 23
Page 24
For service or information:
Customer Support at 800.90TURBO
+1 214.379.6000 or Your Authorized Distributor
Part Number: FRE-1001 / Revision H / September 2015
Country Code: NA/EU
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007
TM
+1 214.379.6000
+1 214.379.6073
TurboChef International
Business & Technology
Centre
Bessemer Drive
Stevenage
Herts SG1 2DX
United Kingdom
+44 8456021544
+44 8456021636
Customer Support
800.90TURBO
+1 214.379.6000
turbochef.com
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