TM
Owner’s Manual
TM
©2015 TurboChef Technologies, Inc.
For further information, call
800.90TURBO
or
+1 214.379.6000
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory cooking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.
Table of Contents
Important Safety Instructions
General Safety Information i
Reducing Fire Risk i
Grounding Instructions ii
Power Cord Replacement ii
Precautions to Avoid Possible Exposure to Excessive Microwave Energy ii
RF Interference Considerations ii
Specifications and Installation
Theory of Operation 1
Features 1
Dimensions 1
Certifications 2
Oven Construction 2
Electrical Specifications 2
Installation 2
Unpacking Instructions 2
Installation Warnings - Read Before Lifting Oven 2
Installing the Oven 3
Installation Near Open Heat Source 3
Oven Restraint Kit 4
ChefComm Pro® 4
ChefComm LimitedTM 4
Date and Time Prompt 4
Voltage Selection 4
Ventilation 4
Cleaning
Daily Maintenance 5-6
Quarterly Maintenance 7
Oven Controls 8
Cooking 9
Continued on next page...
Info Mode
Information Screen 14
Serial Number 14
Menu Version 14
Firmware Version 14
Service Numbers 14
Voltage - View Incoming 14
Tutorials
Counters Screen 14
Cook Counter 14
Total Cook Time 14
Magnetron Time 14
Total Time (oven on) 14
Fault Log 14
Options Screen 14
Editing / 14
Cook More / 14
Load Menu / 14
Light Ring / 15
VAC / 15
Demo Mode / 15
Manual Cooking / 15
Diagnostic Mode / 15
F2 Bypass / 15
Cooking Stone / 15
Settings Screen 15
Temperature / 15
Language 15
WiFi Network 16
Sound Volume 17
Set Date 17
Set Time 17
Auto On / 17
Auto Off / 17
Service Screen 17
Manufacturing (Mfg) Screen 18
Load Menu from USB 18
Save Menu to USB 18
Firmware Update 19
Edit Mode
Edit Set Temperature 20
Edit Bottom Temperature Offset 20
Access Edit Items Screen 21
Name a Group 21
Delete a Group 22
Move a Group 22
Item Editing Options 23
Edit Settings 24
Name an Item 26
Add a Recipe from the Cookbook 26
Change Group 27
Move an Item 27
Delete an Item 28
Troubleshooting 29
North America Limited Warranty 31
International Limited Warranty 33
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this oven, strictly adhere to the following safety precautions to
reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or
possible exposure to excessive microwave energy.
GENERAL SAFETY INFORMATION
a
Read all instructions before using this appliance.
a
Read and follow the specific “Precautions to be Observed to Avoid Possible Exposure to Excessive
Microwave Energy” found on page ii.
a
This appliance must be grounded. Connect only to a properly grounded outlet. See “Grounding
Instructions” on page ii.
a
Install or locate this appliance only in accordance with the provided installation instructions.
a
This appliance should be serviced by qualified service personnel only. Contact the nearest authorized
service facility for examination, repair, or adjustment.
a
Keep the cord away from heated surfaces.
a
Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without
appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave
oven is not always present.
.
a
: The contents of feeding bottles and baby food jars must be stirred or shaken and the
temperature checked before consumption, in order to avoid burns (IEC 60335-2-90).
a
Use this appliance only for its intended uses as described in this manual.
a
Only use utensils that are suitable for use in microwave ovens (IEC 60335-2-90).
X
use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.
X
: heat liquids or other foods in sealed containers (e.g., jars, whole eggs, etc.) since
they are liable to explode.
X
: Failure to maintain the oven in a clean condition could lead to deterioration of the surface that
could adversely affect the life of the appliance and possibly result in a hazardous situation.
X
allow children to use this appliance.
X
operate this appliance if it has a damaged cord or plug, is not working properly, or has been
damaged or dropped. See “Power Cord Replacement” found on page ii.
X
cover or block any openings on this appliance.
X
store this appliance outdoors.
X
use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).
X
immerse the cord or plug in water.
X
let the cord hang over the edge of a table or counter.
X
use a water jet for cleaning. See pages 5-7 in this manual for proper cleaning procedures.
X
use this product without the bottom jetplate installed. The oven will not cook properly and
damage to the oven may occur.
X
This appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
i
SAFETY INSTRUCTIONS
REDUCING FIRE RISK
a
Remove wire twist-ties from paper or plastic bags used to facilitate cooking in the oven.
a
If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the
power cord or shut off power at the fuse or circuit breaker panel.
a
If smoke is observed, switch off or unplug the oven. Keep the door closed to stifle any flames.
X
use the cook cavity for storage purposes.
X
overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
X
leave paper products, cooking utensils, or food in the cavity when the oven is not in use.
SAVE THESE INSTRUCTIONS
ii
SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has
a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and
grounded. Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding
instructions or if in doubt as to whether the appliance is properly grounded.
X
use an extension cord. If the power cord is too short, have a qualified electrician or
serviceman install an outlet near the appliance.
WARNING: Improper grounding can result in risk of electric shock.
POWER CORD REPLACEMENT OR REMOVAL
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
WARNING: If the oven is unplugged during service or maintenance, the user must be able to access and
see the plug at all times to ensure that the oven remains unplugged. The plug must remain near the oven
and cannot be placed behind another appliance or in another room.
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE
TO EXCESSIVE MICROWAVE ENERGY
(a) Do not attempt to operate this oven with the door open since open-door operation can result in
harmful exposure to microwave energy. It is important not to defeat or tamper with the safety
interlocks.
(b) Do not place any object between the oven front face and the door or allow soil or cleaner residue to
accumulate on sealing surfaces.
(c) Do not operate the oven if it is damaged. It is particularly important that the oven door close
properly and that there is no damage to the: (1) Door (bent), (2) hinges and latches (broken or
loosened), (3) door seals and sealing surfaces.
(d) The oven should not be adjusted or repaired by anyone except properly qualified service personnel.
RF INTERFERENCE CONSIDERATIONS
This oven generates radio frequency signals. This device has been tested and was determined to be in compliance with applicable portions of FCC part 18 requirements and to the protection requirements of Council
Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic
compatibility at the time of manufacture. However, some equipment with sensitivity to signals below these
limits may experience interference.
If your equipment experiences interference:
a
Increase the physical separation between this oven and the sensitive equipment.
a
If the sensitive device can be grounded, do so following accepted grounding practices.
a
If battery-powered microphones are being affected, ensure that the batteries are fully charged.
a
Keep sensitive equipment on separate electrical circuits if possible.
a
Route intercom wires, microphone wires, speaker cables, etc. away from the oven.
SAVE THESE INSTRUCTIONS
PROTECTIVE EARTH GROUND SYMBOL
This symbol identifies the terminal which is intended for connecting an external conductor for
protection against electric shock in case of a fault, or the terminal of a protective earth (ground)
electrode.
EQUIPOTENTIAL BONDING SYMBOL
This symbol identifies the terminals which, when connected together, bring the various parts of an
equipment or of a system to the same potential, not necesarily being the earth (ground) potential,
e.g. for local bonding.
iii
SAVE THESE INSTRUCTIONS
SAFETY INSTRUCTIONS
iv
SAFETY INSTRUCTIONS
This page intentionally blank.
21.17” (538 mm)
19”
(483 mm)
Figure 1: Bullet Oven Dimensions
1
29.98” (761 mm)
4” (102 mm)
23.16” (588 mm)
Theory of Operation
The TurboChef Bullet oven uses radiant heat in combination with high-speed air impingement and sidelaunched microwave to cook food rapidly without compromising quality. Performance and menu versatility are
maximized due to flexible top and bottom temperature
settings and the ability to set the amount of microwave
and air in different phases of each recipe.
This manual includes instructions for installing, cleaning, and operating the oven. If you have questions that
are not addressed in this manual, contact Customer
Support at 800.90TURBO (USA) or +1 214.379.6000
(International), or your Authorized Distributor.
Features
- Capacitive touch screen with industrial-grade
tempered glass cover
- Manual mode for on-the-fly cooking
- Add from cookbook option that allows a user to
access and save TurboChef cookbook recipes
- Up to 10 selectable languages
- Integrated tutorials for daily operation
and maintenance
- Enhanced data logging for troubleshooting
assistance and learning which products are
being cooked and when
- New menu editing tools and USB
- WiFi ready for the connected kitchen
Dimensions
Oven Dimensions
Height - Single Oven
with legs: 23” (584 mm)
without legs: 19” (483 mm)
Height - Stacked Ovens
lower oven with legs: 42” (1067 mm)
lower oven without legs: 38” (965 mm)
Width: 21.17” (538 mm)
Depth
footprint: 27.51” (699 mm)
door closed: 29.98” (761 mm)
door open: 36.47” (926 mm)
Weight: 185 lb. (84 kg)
Cook Cavity Dimensions
Height: 6.0” (152 mm)
Width: 15.5” (394 mm)
Depth: 14.5” (368 mm)
Volume: 0.78 ft3 (22.1 liters)
Clearances
Top: 5” (127 mm)
Sides: 2” (51 mm)
SPECIFICATIONS AND INSTALLATION
2
SPECIFICATIONS AND INSTALLATION
Certifications
cULus, UL EPH, TÜV, CE, FDA
Oven Construction
Exterior
-
Stainless steel front, top, and sides
-
Stainless steel removable grease collection pan
-
Cool-to-touch exterior; all surfaces below
131°F (55°C)
-
Ergonomic door handle
-
7-inch capacitive touch screen with tempered
glass cover
Interior
-
201 stainless steel
-
Fully welded and insulated cook chamber
-
Removable rack and lower jetplate
Electrical Specifications
Installation
Install or locate this appliance only in accordance
with the instructions below.
Unpacking Instructions
1. Remove the oven from its packaging.
2. Before throwing the packaging away, check it
thoroughly for accessories and literature.
NOTE: Keeping the packaging is recommended in
case the oven may be shipped to another location.
3. Check the cook cavity thoroughly for
packaging, accessories, and literature.
4. Discard any packaging in the cook cavity.
Installation Warnings - Read Before Lifting Oven
WARNING: The oven weighs approximately
185 lb. (84 kg). Never lift with fewer than
two people.
WARNING: Never lift the oven by the door
handle. Doing so will cause the door to mis align, resulting in a non-warranty service call.
TurboChef recommends a Type D circuit breaker
for all installations outside the United States.
Single Phase (6200 watts)
US/Canada: 208/240 VAC*, 60 Hz, 30 A
Europe/Asia (UK): 230 VAC, 50 Hz, 30 A
Brazil (BK): 220 VAC, 60 Hz, 30 A
Latin America (LA): 220 VAC, 60 Hz, 30 A
Japan (JK): 200 VAC, 50 or 60 Hz, 30 A
Multiphase (6200 watts)
Europe/Asia Wye (EW): 400 VAC, 50 Hz, 16 A
Europe/Asia Delta (ED): 230 VAC, 50 Hz, 30 A
Japan Delta (JD): 200 VAC, 50 or 60 Hz, 30 A
Korea/Middle East Wye (KW): 400 VAC, 60 Hz, 16 A
Korea/Middle East Delta (SD): 230 VAC, 60 Hz, 30 A
* US/Canada models include a voltage sensor
that detects 208 or 240 VAC, but does not
compensate for lack-of or over-voltage installations.
WARNING: The oven must be properly
placed on a food station at all times.
TurboChef will not recognize a fallen oven as
a warrantable claim and is not liable for any
injuries that may result.
WARNING: This oven is not intended for
built-in installation (i.e., installing the oven in
any structure that surrounds the oven by five
or more sides). Be sure to provide a minimum
of 2” (51 mm) clearance for all sides and 5”
(127 mm) clearance for the top.
WARNING: This oven is not intended to be
stacked without appropriate hardware.
Contact TurboChef for details.
WARNING: Never stack ovens more than
two high.
3
Installing the Oven
1. Prepare a surface capable of supporting
190 lb. (86 kg) or 380 lb. (172 kg) if stacking.
The surface must be 27.45” (697 mm) deep.
2. If installing onto an oven cart:
a. Ensure the oven cart casters are locked.
b. Ensure the oven legs are removed.
c. Drilling additional holes in the counter
surface/cart for stability is required if the
existing holes in the cart/surface do not
align with the leg holes of the oven. For
details, contact customer support at
800-90TURBO or +1 214-379-6000.
3. Position one or more persons at the front and
back of the oven.
4. Place hands under the oven and lift.
5. Place the oven on the prepared surface,
ensuring no edges are hanging off the sides.
6. If stacking two ovens:
a. See page 1 for dimensions.
b. Install the stacking bracket (part number
ENC-3001) to the lower oven.
c. Place the upper oven on top of the lower
oven.
d. Secure the bracket to the top oven.
7. Ensure the oven rack is properly installed to
each oven (attached to the bottom jetplate).
8. Plug in the oven.
NOTE: The oven is primarily serviced through
its sides and top. Shelving installed directly over the
unit may delay servicing. The owner will be responsible for paying service costs for additional time spent
accessing the oven.
Installation Near Open Heat Source
When placing a TurboChef oven near an open heat
source (see illustration below), strictly adhere to the
following:
- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat source, with a minimum of 6” (152
mm) between the oven and the divider.
- If the oven is being placed near a fryer, a
divider must exist between the oven and fryer,
with a minimum of 12” (305 mm) between
the oven and the divider.
- The height of the divider must be greater than
or equal to the height of the oven (see page 1).
- Verify the oven location has a minimum 5”
(127 mm) clearance on top and a minimum 2”
(51 mm) clearance on each side.
Partition
Height Equal to
Oven Height
Grill
Figure 2: Installation Near Open Heat Source
E
X
H
A
U
S
T
6”
(152 mm)
Minimum
INLET AIR
Oven
E
X
H
A
U
S
T
12”
(305 mm)
Minimum
Counter Top / Table
Partition
Height Equal to
Oven Height
Deep Fryer
SPECIFICATIONS AND INSTALLATION
4
SPECIFICATIONS AND INSTALLATION
Oven Restraint Kit
Part Number: TC3-0242
WARNING: The Oven Restraint Kit
will not prevent the oven from falling
off a countertop if the oven is pulled off or
allowed to slide off the edge. Installation
instructions are included with the kit.
ChefComm Pro
Part Number: CON-7006
ChefComm Pro® lets you easily create menu
settings on a computer and upload them to
an oven via USB. For more information, call
TurboChef Customer Support at 800.90TURBO
or +1 214.379.6000.
ChefComm Limited
Part Number: CON-7016
ChefComm LimitedTM is a “read-and-upload only”
version of ChefComm Pro that helps ensure menu
settings are easy to distribute, while preventing
them from being changed at the store level.
Date and Time Prompt
The oven maintains a data log that contains
valuable information about the operation of the
oven, including faults, items cooked, and other
events. An accurate date and time are important
for the data log. If the oven loses the date and
time as a result of prolonged disconnection from
power, a prompt will alert the operator to set the
date and time. The prompt will only occur once.
If bypassed, the operator must update the date and
time from the Info Mode Settings screen (see page
17 for details.)
Voltage Selection
For North America oven models, the oven will
detect 208 or 240 incoming voltage.
If incoming voltage for the store is different than
the factory-preset voltage, the operator will be
required to select either 208 or 240. The correct
voltage will be enlarged on the screen, identifying
which option to touch (see below).
Figure 3: Selecting Voltage
Ventilation
The TurboChef Bullet oven has been approved by
Underwriter’s Laboratory for ventless operation
(UL KNLZ listing) for all food items except for
foods classified as “fatty raw proteins.” Such foods
include bone-in, skin-on chicken, raw hamburger
meat, raw bacon, raw sausage, steaks, etc. If
cooking these types of foods, consult local HVAC
codes and authorities to ensure compliance with
ventilation requirements.
To ensure continued compliance with all health,
building, and fire codes, you are required to
maintain clean and sanitary conditions around
your oven at all times.
NOTE: In no event shall the manufacturer assume
any liability for damages or injuries resulting from
installations which are not in compliance with the
instructions and codes previously listed. Failure to
comply with these instructions could result in the
issuance of a temporary cease and desist order from
the local health department until the environment
concerns are addressed.
5
Daily Maintenance
Follow the steps below when cleaning your oven. Use
only TurboChef®-approved cleaning chemicals. Failure to
adhere to these procedures or the use of any other cleaning
products may damage critical oven components, resulting
in a non-warranty service call.
Step 1: Cool the Oven
!
WARNING: e oven operates at approximately 500°F (260°C) and may cause
injury if not allowed to cool properly.
• Turn o the oven by touching the O icon.
• Slightly open the oven door.
Step 1
Step 2
• Cooling takes approximately 30 minutes.
DO NOT proceed to Step 2 until the oven displays “ready to clean.”
Step 2: Clean the Baking Stone
• Remove the baking stone and GENTLY dry-scrub with a nylon scrub pad to
remove food particles.
WARNING: Scrubbing too vigorously can cause the baking stone to crack and break.
!
DO NOT immerse the baking stone in water. If it is immersed by accident, allow it time to
thoroughly air-dry before using; otherwise it may crack.
Supplies and Equipment
TurboChef® Oven Cleaner (Product Number: 103180),
TurboChef ® Oven Guard (Product Number: 103181), Kay
ClickSan® sanitizer, nylon scrub pad, clean damp and dry
towels, disposable gloves, protective eyewear, dust
mask (optional)
Tab Location
Step 3
Step 4
Step 5
Step 6
Step 3: Clean the Wire Rack
• e wire rack is held in place by tabs that are positioned underneath either side of the jetplate.
• Lift the rear of the wire rack.
• Pull the wire rack forward until the tabs are free.
• Wash, rinse, sanitize, and dry the wire rack.
Step 4: Clean the Jetplate
• Lift the front of the jetplate.
• Pull the jetplate forward and remove it from the oven.
CAUTION: Handle the jetplate with care to avoid chipping the porcelain coating.
!
• Wash, rinse, sanitize, and dry the jetplate.
DO NOT clean the jetplate with a wire brush.
Step 5: Clean the Cavity Filter (if present)
e lter must remain in place during oven operation, and it must be cleaned regularly or
replaced if damaged.
• Remove the cavity lter from the back cavity wall by lifting the tab and pulling the
lter towards you.
• Rinse the lter with hot water.
• Allow the lter to dry completely.
DO NOT scrub or pull apart the mesh in the lter frame.
Step 6: Clean the Air Filter
e lter must remain in place during oven operation, and it must be cleaned
regularly or replaced if damaged.
• Remove the air lter from the back of the oven.
• Rinse the air lter with hot water.
• Allow the air lter to dry completely.
CLEANING
6
CLEANING
Step 7: Remove Large Food Particles
• e heating element can be lifted for cleaning underneath.
DO NOT attempt to clean the heating element.
• Use a food vacuum or damp towel to remove large
particles from the oven cavity.
Step 7
Step 8
Step 9
Step 10
Step 8: Clean the Oven Cavity
DO NOT spray TurboChef ® Oven Cleaner into the holes in the oven cavity.
• Apply Oven Cleaner to a towel or nylon scrub pad and clean the top, sides, and
A
bottom of the cavity.
DO NOT apply excessive pressure to the waveguide covers (A), located on
each side of the cavity.
• For stubborn stains, sparingly spray Oven Cleaner on the stain.
• Allow the Oven Cleaner to penetrate the stain for ve minutes, then wipe clean.
DO NOT use a hose or water jet for cleaning.
Step 9: Wipe Down the Oven Cavity
• Wipe down the oven cavity with a damp towel.
• Dry the oven cavity with a dry towel.
Step 10: Clean and Dry the Oven Door
• Clean the oven door with Oven Cleaner and a nylon scrub pad.
• Wipe the oven door with a damp towel.
• Dry the oven door with a dry towel.
Step 11: Apply TurboChef ® Oven Guard
• Spray TurboChef ® Oven Guard onto a dry towel.
• Wipe the cavity walls and the inside of the oven door.
DO NOT spray Oven Guard into the oven or apply to the heating element.
Step 11
Step 12
Step 13
Step 12: Reinstall Components
• Reinstall the cavity lter (if present). Be sure to align the top-left post on the
back of the lter with the top-left hole on the back cavity wall. is will ensure the
other posts on the back of the lter t into the wall.
• Reinstall the jetplate, wire rack, and baking stone.
DO NOT operate the oven without the bottom jetplate installed. Doing so may
damage the oven.
• Close the oven door.
• Reinstall the lter, or replace it with a new one if the mesh is deteriorated,
has large openings, or has started to dislodge from the frame.
Step 13: Clean the Oven Exterior
• Wipe the oven exterior with a damp towel.
• Remove the panel beneath the door, remove any large food particles from the panel,
and wipe it with a damp towel.
• Reinstall the panel beneath the door.
DO NOT spray chemicals into any openings, such as the louvers on the side
panels or the rear vent catalyst housing.
• e oven is ready to turn on.
7
Quarterly Maintenance
To ensure optimal oven performance, complete the
following cleaning steps once per quarter or more
frequently as required.
1. Complete the daily cleaning
instructions (pages 5-6).
CAUTION: Make sure
the oven is o before
proceeding.
2. Remove the air lter.
Supplies and Equipment
Required: Phillips screwdriver, clean towels, rubber gloves
for handling catalytic converter.
Recommended: dust mask, vacuum, bristle or paint brush
6. e catalytic converter is accordion
style and will pop out when the cover
is removed. Remove the cover slowly
to keep the catalytic converter in place.
CAUTION: DO NOT attempt to
clean the catalytic converter or spray
chemicals in this area.
7. Clean the housing:
- Hold the catalytic converter in place
with one hand.
- Using a clean towel, wipe out any
debris that has accumulated beneath
the catalytic converter.
- Clean the outer cover and make
sure the vent holes are not blocked.
3. Clean the cooling fans and
nger guards.
NOTE: A bristle or paint
brush and vacuum are
recommended for collecting
the debris.
4. Clean the louvers on both
side panels.
NOTE: A bristle or paint
brush and vacuum are
recommended for collecting
the debris.
5. Using a Phillips screwdriver,
remove the screws from the
rear vent catalyst housing.
Support the cover with your
hand.
8. Reattach the outer cover, making sure
the vent holes are at the bottom.
CAUTION: Installing the outer
cover upside down could result in
excessive grease buildup and/or hot
steam present when the oven door is
opened.
9. Wipe down the back panel with a
clean, damp towel.
10. Reinstall the air lter. e oven is
ready to turn on.
CLEANING
8
OVEN CONTROLS
7
8
9
10
4
1 3 2
Figure 4: Oven Controls
NOTE: Display options vary depending on which features are enabled.
Oven Controls
6. Groups/Items (1-8 and 9-16)
The oven contains 16 food groups divided
1. Menu Icon/Temperature Icon
Touch to turn the oven on and cook in menu
into 2 groups of 8. Each food group contains
16 items divided into 2 groups of 8.
cook mode (page 9).
7. Group Name
NOTE: If Manual Mode is disabled, a
temperature icon will be shown instead of the
When viewing items, the group name indicates
which group is being displayed.
menu icon.
6
5
2. Manual Icon
Touch to turn the oven on and cook in
manual cook mode (page 12). The Manual
icon is only present if enabled (page 15).
3. “i” Icon
Touch to access Info Mode (page 14). The “i”
icon is only displayed when the oven is off,
warming up, cooling down, or in edit mode.
4. Off Icon
Touch to turn the oven off (cool down).
5. Edit Icon
The Edit icon will only be displayed when
Edit Mode (page 21) is enabled. Touching this
icon will allow you to edit existing
menu items.
8. Set Temperature Toggle
The set temperature toggle will only be
displayed when operating with two different
set temperatures. Touch the toggle to view
groups from the other set temperature.
9. Menu/Manual Toggle
The Menu/Manual toggle will only be
displayed when manual cooking is enabled
and will allow you to switch between menu
mode (page 9) and manual mode (page 12).
10. More/Previous Groups or Items
This icon will only be displayed when using
one set temperature. To view additional
groups or items, touch “More Groups”
or “More Items.” Or, if on screen two, touch
“Previous Groups” or “Previous Items.”
Menu Cook Mode
The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the
box. New menu settings can be loaded via USB (page 18-19) or programmed manually (page 20).
If settings are not present, the oven will cook only in manual mode (page 12).
This oven uses impingement and microwave to cook food faster than traditional cooking methods. Air enters
the cavity from the top and bottom using a single fan. Because of this design and to ensure uniformity of cooking, the oven must be operated only while the bottom jetplate is in place. While the bottom jetplate is removable
for cleaning, it is not removable for cooking. Without the bottom jetplate in place, the oven will not deliver the
proper cooking performance to either the top or bottom of the food item. Additionally, oven damage may result.
The sequence of the steps below may vary, and some may not apply.
Step 1: Touch “Menu” or the Oven Set Temperature Icon to Turn the Oven On
9
Step 2: Select Cook Temperature
Step 3: Warming Up
NOTE: If the temperatures are the same, or if Manual Mode
is disabled, this screen will be bypassed.
NOTE: When the oven is done warming up, it will
“soak” for an additional eight minutes. “Soaking” ensures
the cavity surfaces absorb enough heat so that cooking
will not be affected.
COOKING
10
COOKING
Step 4: Place Food in the Oven
WARNING: Inside of oven and oven door are hot!
Step 5: Select a Group
NOTE: Touch “More Groups” to view additional groups.
Step 6: Select an Item
NOTE: Touch “More Items” to view additional items.
Step 7: Cooking
NOTE: To immediately terminate a cook cycle, touch “STOP.”
NOTE: If the oven door is opened during a cook cycle,
the cycle will pause until the door is closed. Touch “YES”
to resume.
Step 8: Check/Remove Food from Oven
WARNING: Dish/inside of oven and door are hot!
Step 9: Cook More / Brown More / Cook & Brown More
NOTE: This option must be enabled in order to cook an item
beyond its original cook time (see page 14 for details).
To cook an item longer than its original cook time, touch one of
the icons on the screen:
- Touch “Cook More” if the inside of the food item requires cooking.
- Touch “Brown More” if the outside of the food item requires
browning or crisping.
- Touch “Cook & Brown More” if both the inside and outside of the
food item require cooking.
Selecting one of these options will cook the item for 20% of the last cook time selected. The minimum cook
time is the fewer of 15 seconds or the entire original cook cycle. The maximum cook time is one minute.
The oven will cook at the settings listed below:
- Cook More: 10% air, 100% microwave
- Brown More: 100% air, 0% microwave
- Cook & Brown More: 100% air, 100% microwave
11
Step 10: Cooling Down
When finished cooking for the day, touch “OFF” to turn the oven off
and begin cooling down.
COOKING
12
COOKING
Manual Cook Mode
Manual Cook Mode allows cooking “on the fly,” whereas Menu Cook Mode (page 9) allows cooking
from preset cook settings. To access Manual Mode, touch the Manual icon when the oven is off or cooling down (page 9) or touch the Menu/Manual toggle on the on the Menu Mode screen (page 10).
NOTE: If the “Manual” icon is not present, see page 15 to make it appear.
1
2
4
3
1. Set Temperature
Touch to change the set temperature. The
temperature range is 300–600°F (149–316°C).
2. Bottom Temperature Offset
Bottom temperature offset allows the bottom
IR element to provide additional heat for
increased browning. The allowable range
of additional bottom heat is 0-75 in either
°F or °C.
3. Events
Manual Mode can store six unique cook
settings, called events. Touch “Events” to view
settings for events 1 through 6.
5
7
6
8
5. % Microwave
% Microwave determines the amount of
microwave, and can be set from 0-100% in 10%
increments. For example, 50% means the
microwave system will remain on for five
continuous seconds for every ten seconds during
the cook cycle.
6. Time
Time can be set from 0-99 minutes. There are
four time icons. The first allows the operator to
enter the time manually. The others allow the
operator to add time in 1, 10, or 60 second
increments. There is also an “X” icon that
resets the cook time to 00:00.
4. % Air
% Air determines the amount of airflow. The
more air, the more the product will brown or
crisp. % Air can be set from 10-100% in 10%
increments.
7. Cook
Touch to cook.
NOTE: The oven may require additional
warming time before cooking can
be performed.
Continued on next page...
13
...continued from previous page.
8. Save to Menu
If you want to save a manual mode setting
into the oven menu (page 9), touch “Save to
Menu.” All six events (item 3 on page 12) will
be added together as one menu recipe item,
and the cook times for each event will be
summed and divided into percentages of one
cook cycle.
a. Edit settings, if necessary, by touching
the setting you wish to edit. From
this screen, the following settings
are editable:
- % Time
- % Air
- % Microwave
- Time
- Recipe Name
NOTE: For additional instructions for editing
settings, see page 23.
d. Select an item to overwrite.
NOTE: To cancel, touch “CANCEL.”
b. Touch “SAVE.”
c. Select a location for the new menu item by
first selecting a group.
NOTE: To cancel, touch “CANCEL.”
COOKING
14
INFO MODE
Info Mode
To access Info Mode, touch the “i” icon when the
oven is off, cooling down, or in manual mode.
From the Info Mode screen, access:
- Information
- Counters
- Options
- Settings
- Service
- Manufacturing (Mfg)
Info Mode: Information Screen
From the Information screen, view:
- Serial Number
- Menu Version
- Sage Firmware
- Phoenix Firmware
- Service Number
- VAC (Voltage) - View Incoming
- Tutorials: View information on installing,
operating, and maintaining the oven.
Info Mode: Counters Screen
Info Mode: Options Screen
From the Info Mode Information or Counters
screen, touch “Login” to access the Options screen.
When prompted, input the password 9 4 2 8 and
then touch “ENTER.”
From the options screen, enable/disable:
- Editing
- Cook More
- Load Menu
- Light Ring
- VAC
- Demo Mode
- Manual Cooking
- Diagnostic Mode
- F2 Bypass
- Cooking Stone
Editing YES/NO:
Edit Mode enables or disables the portal that allows
the operator to change menu settings, rename food
groups and items, and change the cooking temperature. The Edit icon will be displayed at the bottom
of the screen (page 8) when this option is set to YES.
See pages 20-21 for more details on editing menu
settings.
From the Counters screen, view:
- Cook counter
- Total cook time
- Magnetron time
- Total time (oven on)
- Power cycles: The number of times the oven
has cycled power.
- Fault log: View time stamps of each fault
occurrence and the fault code.
Cook More YES/NO:
Cook More controls whether or not the three “cook
more” options appear when a cook cycle is done.
This option must be enabled in order to cook an
item beyond its original cook time. See page 11 for
details.
Load Menu YES/NO:
Load Menu enables or disables USB detection,
which allows the operator to upload and/or download new menu settings from USB. Setting Load
Menu to NO will prevent the operator from loading
a menu. See page 18 for more details.
15
Light Ring YES/NO:
The light ring provides visual cues in regards to oven
operation and how much cook time is remaining.
VAC YES/NO:
When VAC is set to YES the incoming voltage will be
displayed on the Info screen. This is set by the factory
and should not be changed.
Demo Mode YES/NO:
Demo Mode is a feature used to demonstrate the cooking features of the oven without turning on the heaters
or microwave system. Demo Mode must be set to NO
during regular operation.
Manual Cooking YES/NO:
When Manual Cooking is set to YES, the operator can
cook items “on the fly.” See page 12 for more details.
Diagnostic Mode YES/NO:
Diagnostic Mode allows the operator to view and test
oven components. This mode should only be used by
qualified service technicians, unless otherwise instructed by TurboChef.
Info Mode: Settings Screen
From the Information or Counters screen, touch
“Login” to access the Settings screen. When
prompted, input the password 9 4 2 8 and then
touch “ENTER.”
From the settings screen, set:
- Temperature
- Language
- WiFi Network
- Volume
- Date
- Time
- Auto On
- Auto Off
F2 Bypass YES/NO:
The F2 alarm indicates the oven temperature is too
low. YES means the oven will not terminate a cook
cycle when an F2 alarm is encountered. The oven will
still log the fault condition. NO means the oven will
function as it normally would; i.e., when an F2 alarm is
discovered during a cook cycle, the oven will terminate
the cook cycle.
Cooking Stone YES/NO:
The “Stone” option should be set to:
- “YES” if a baking stone is being used
- “NO” if only a wire rack is being used
“YES” increases the temperature of the bottom half of
the oven for optimal cooking results when a stone is
being used. Changing this setting is not recommended,
except for cook setting developers as it can adversely
impact cook results.
Temperature:
The temperature measurement setting is configured at
the factory. Touch °F (Fahrenheit) or °C (Celsius) to
change the temperature measurement settings.
Language:
The default language is English. To change to another
language, touch “Language: English” and then touch the
preferred language and touch “ENTER.” The available
languages are:
- French
- German
- Polish
- Portuguese
- Russian
- Spanish
The available languages may also be:
- Chinese
- Korean
- Japanese
INFO MODE
16
INFO MODE
WiFi Network:
NOTE: Feature or service may not be available.
Connecting the oven to a WiFi network and utilizing TurboChef’s connectivity service will allow you
to remotely update the menu and firmware for one
or all of your ovens and will enable access to reporting tools and live data streams to view what is being
cooked and when.
Special instructions for corporate/chain customers
may be required. Contact your facility administrator
for more information.
2
3
1
4
5
6
7
From the WiFi Network setup screen (above), the
following information may be entered to configure
the oven for networking:
- WiFi On/Off
- SSID
- Security Type
- WiFi Password
After selecting the correct Security Type, press the
Enter key.
If you are unsure of the Security Type used by the
network, contact your network administrator. In
some instances, the Security Type may be printed on
a label on the bottom of your WiFi router.
4. WiFi Password
The WiFi Password is the case sensitive password
needed to join the WiFi network. After touching the
WiFi Password button, use the on-screen keyboard to
type in the WiFi network password and touch Enter.
If you are unsure of the WiFi Password for the network, contact your network administrator. In some
instances, the WiFi Password may be printed on a
label on the bottom of your WiFi router.
NOTE: “Open” networks do not use WiFi passwords. Clear or leave this field empty when using the
oven on an “Open” network.
5. Channel
The Channel is determined and assigned by the WiFi
router.
NOTE: If you are experiencing difficulty obtaining
or keeping WiFi connectivity, TurboChef recommends setting the WiFi router’s channel to 1.
1. WiFi On/Off
Toggle this option to enable/disable the oven’s WiFi
capabilities.
2. SSID
The SSID is the case sensitive name of the WiFi network that you wish the oven to join. After touching
the SSID button, use the on-screen keyboard to type
in the WiFi network name and touch Enter.
If you are unsure of the SSID for the network, contact your network administrator. In some instances,
the SSID may be printed on a label on the bottom of
your WiFi router.
3. Security Type
The Security Type is set by your WiFi router. After
touching “Security Type,” match one of the four displayed security types to the one your router is using
by selecting one of the following options from the
screen: Open, WPA, WPA2, WEP
Change the network channel by logging into your
router. For help with your WiFi router, contact your
network administrator.
6. MAC IP
The MAC IP is automatically assigned.
7. SAVE Button
After entering or updating any of the settings on the
WiFi Network screen, press the SAVE button.
Failure to press the SAVE button will result in
the loss of any changes that have been made.
17
Ensuring Connectivity
When the oven is successfully connected to a network, the word “WiFi” above the toggle will blink.
Blinks if connected
For help determining the correct network setup
information, contact your network administrator.
If MAC IP is blank, the oven may not be configured properly to connect to a WiFi network. Call
TurboChef Customer Support at 800.90TURBO or
+1 214.379.6000.
Sound Volume:
Touch “Volume” and use the plus or minus icons or
slider to increase or decrease the oven sound.
Set Date:
An accurate date is important for using “auto-on”
and “auto-off” (see adjacent and page 17 for details).
It also helps ensure the accuracy of diagnostics and
fault condition reporting.
NOTE: The oven may not retain the date if left
unplugged for a prolonged period of time (more
than several hours).
Auto On - YES/NO:
“Auto On” is a feature that turns the oven on automatically at a specific time of day.
1. To set auto-on, ensure the time of day is
accurate (adjacent and above).
2. Toggle the yes/no icon to the YES position to
enable Auto On.
3. Select which temperature to which the oven will
automatically heat up.
4. Enter the time in 24-hour format. Touch
“SAVE” to save all changes.
NOTE: The time will automatically convert to
12-hour format when saved.
Auto Off - YES/NO:
“Auto Off” is a feature that turns the oven off automatically at a specific time of day.
To set the date, touch “Date.” Enter the date in the
following format - MM/DD/YY. Touch “ENTER” to
save the changes.
Set Time
An accurate time is important for using “auto-on”
and “auto-off” (see below and page 17 for details).
It also helps ensure the accuracy of diagnostics and
fault condition reporting.
NOTE: The oven may not retain the date if left
unplugged for a prolonged period of time (more
than several hours).
NOTE: The clock will not automatically update for
Daylight Savings Time.
To set the time, touch “Time.” Enter the time
in 24-hour format (8:30 p.m. = 20:30). Touch
“ENTER” to save the changes.
NOTE: The user interface will automatically convert the time to 12-hour format.
1. To set auto-off time, ensure the time of day is
accurate (see page 17).
2. Toggle the yes/no icon to the YES position to
enable Auto Off.
3. Enter the time in 24-hour format. Touch
“SAVE” to save all changes.
NOTE: The time will automatically convert to
12-hour format when saved.
Info Mode: Service Screen
Only qualified service technicians should access
the service options, unless otherwise instructed by
TurboChef.
INFO MODE
18
INFO MODE
Info Mode: Manufacturing (MFG)
Only qualified service technicians should access
the MFG options, unless otherwise instructed by
TurboChef.
CAUTION: Changing the oven model will
result in the oven not cooking properly and
a non-warranty service call.
Load Menu from USB
NOTE: To update a menu, you may need to verify
that access to the Load Menu screen is turned on.
See page 14 for details.
USB setup: When loading from USB, the menu can
be in XTM (ChefComm) or BIN (binary) format.
The files must be loaded on the root of the USB.
The oven will also detect menus if they are stored in
a folder named TC_Menus.
To load a menu to the oven,
1. When the oven is off or cooling down, insert
the USB (see below). The oven will automati cally detect the device. Touch “OK” to proceed.
b. Touch “OK” to confirm the selection and
begin the installation.
NOTE: When loading a menu from a USB,
a copy of the current menu will be saved to
the USB.
c. Touch the menu to load.
NOTE: If multiple menus are on the USB,
the oven will display the menu names.
Otherwise this step will be bypassed.
3. Once installation is complete, the oven
will display “Installation Complete.”
2. Load the menu:
a. Touch “Load Menu to Oven.”
Save Menu to USB
NOTE: To save a copy of the oven menu, you may
need to verify that access to the Load Menu screen
is turned on. See page 14 for details.
1. When the oven is off or cooling down, insert
the USB (see adjacent). The oven will automati cally detect the device. Touch “OK” to proceed.
Continued on next page...
19
...continued from previous page.
2. Touch “Save Menu to USB.”
3. Touch “OK” to begin saving the menu to the USB.
Touch “CANCEL” to go back to the previous
screen.
1. When the oven is off or cooling down, insert
the USB. The oven will automatically
detect the USB. Touch “OK” to proceed.
2. Load the firmware:
a. Touch “Update Firmware.”
4. Once installation is complete, the oven will display
“Save Complete.”
NOTE: If saving the menu to USB, the menu file will
be saved in a folder named: TC_Menus. If this folder
does not exist on the USB drive, the oven will create it.
Firmware Update
TurboChef may at some point recommend a firmware
update. The update will make sure your oven is operating at its maximum efficiency, but should not affect
cooking results or menu settings.
CAUTION: Do not remove the USB until
“Installation Complete” is displayed.
b. Touch “OK” to confirm the selection.
4. The oven will install each firmware file included
with the update. Once installation is complete,
the oven will display “Installation Complete.”
INFO MODE
20
EDIT MODE
Edit Mode
To enable Edit Mode,
1. Touch the “i” icon when the oven is off or
cooling down.
2. From the Info Mode screen, touch “Login”
to access the Options screen. When prompted,
enter the passcode 9 4 2 8 and then touch
“Enter.”
3. Set “Editing” to “YES” to enable Edit Mode.
The “Edit” icon will appear at the bottom of the
screen in menu mode (see page 9). When “Edit”
is touched from the group select screen, the
operator can:
- Edit the set temperature
- Edit the bottom temperature offset
- Access the edit items screen
- Name a group
- Delete a group
- Move a group
2. Touch the current set temperature.
NOTE: The set temperature will apply only
to the groups adjacent to it. Be sure to check
the temperature for groups 1-8, but also for
groups 9-16.
3. Using the number keys, enter the new set
temperature. The temperature range is 300–
600°F (149–316°C).
When “Edit” is touched from the item select
screen, the operator can:
- Edit item cook settings (page 24)
- Name an item (page 26)
- Add a recipe from the cookbook (page 26)
- Change the group (page 27)
- Move an item (page 27)
- Delete an item (page 28)
Edit Set Temperature
The menu set temperature should never be changed
to compensate for over-cooking or under-cooking.
If recipe settings are not cooking as desired, consult
your menu developer, authorized distributor, or
TurboChef Customer Support.
To change a set temperature,
1. Place the oven in Edit Mode.
4. Touch “ENTER” to confirm the change.
Edit Bottom Temperature Offset
The bottom temperature offset allows the bottom
IR element to provide additional heat for increased
browning.
To change the temperature offset,
1. Place the oven in Edit Mode.
21
2. Touch the current offset temperature. If using
two set temperatures, use the toggle at the
bottom-left of the screen to switch between
the two set temperatures.
3. Using the number keypad, enter the new
offset temperature. The temperature range is
0-75 in °F or °C.
NOTE: The temperature offset range is
greater in °C.
2. Select a Group.
3. Select one of the options:
a. To edit a group name, touch “Name
Group.”
4. Touch “ENTER” to save the change.
Access Edit Items Screen
Item settings can be edited from the Edit Settings
screen. See page 24 for more details.
Name a Group
To name or edit a group name,
1. Place the oven in Edit Mode.
b. Using the keypad, enter the new group name.
Touch “ENTER” to save changes.
NOTE: Touch the “123” icon to access numbers and
symbols.
NOTE: Touch the icon to change case between:
- Uppercase
- Lowercase
- Caps lock
EDIT MODE
22
EDIT MODE
Delete a Group
To delete a group,
1. Place the oven in Edit Mode.
2. Touch the group to delete.
2. Touch the Group to move.
3. Touch “Move Group.”
4. The group that is to move will be
highlighted blue.
3. To delete a group, touch “Delete Group.”
NOTE: Deleting a group will delete all
items in the group.
Move a Group
To move a group to another location,
1. Place the oven in Edit Mode.
5. Touch the new location for the group.
NOTE: If a group is moved to a space that
already contains settings, the old settings
in that space will be overwritten.
23
Item Editing Options
To access the Edit Settings screen,
1. Touch “EDIT” to place the oven in Edit Mode.
2. Touch the group that contains the item to edit.
NOTE: Accessing Edit Mode from the item
select screen, rather than the group select screen,
will bypass this step.
5. From the Item Editing Options screen, the
operator can:
- Edit Settings
- Name an Item
- Change the Group
- Move an Item
- Delete an Item
3. From the Group Editing Options screen,
touch “Edit Items.”
4. Touch an item to edit.
EDIT MODE
24
EDIT MODE
From the Item Editing Options screen (page 23), select “Edit Settings.” From
the Edit Settings screen the operator can:
- Edit % Time
- Edit % Air
- Edit % Microwave
- Edit Cook Time
- Name an Item
- Run a Test Cook Cycle
Edit % Time
Touch a % Time icon to change, enter the new percentage, and touch “ENTER.” % Time can be set from
0-100% for each event. The sum of all events must be 100. Once all changes are made, touch “SAVE.”
Edit % Air
Touch the % Air be changed and adjust it using the sliding bar that appears below the grid. % Air
determines the amount of airflow. The more air, the more the product will brown or crisp. % Air can be set
from 10-100% in 10% increments. Once all changes are made, touch “SAVE.”
Edit % Microwave
Touch the % Microwave to change and adjust it using the sliding bar that appears below the grid.
% Microwave can be set from 0-100% in 10% increments. For example, 50% means the microwave system
will remain on for five continuous seconds for every ten seconds during the cook cycle. Once all changes are
made, touch “SAVE.”
Edit Cook Time
Touch the current cook time. The maximum allowable cook time is 10:00. Using the number keypad,
enter the cook time and touch “ENTER.” Once all changes are made, touch “SAVE.”
Name an Item
Touch the current name. Using the keypad, input the name and touch “ENTER.” Once all changes are made,
touch “SAVE.”
NOTE: The field allows for a maximum of 16 characters.
25
NOTE: Touch the “123” icon to access numbers and symbols.
NOTE: Touch the icon to change case between:
- Uppercase
- Lowercase
- Caps lock
Run a Test Cook Cycle
If desired, touch “Cook” to perform a test cook.
NOTE: The oven may require additional warm-up time before a test cook can be performed.
EDIT MODE
26
EDIT MODE
Name Item
From the “Editing Options” screen (page 23), touch “Name Item” to name or
edit an item name. After editing the name, touch “ENTER” to save changes.
NOTE: Touch the “123” icon to access numbers and symbols.
NOTE: Touch the icon to change case between:
- Uppercase
- Lowercase
- Caps lock
Add from Cookbook
The cookbook is a listing of all TurboChef recipes available for general market
use, as found at cookbook.turbochef.com. From the “Editing Options”
screen (page 24), touch “Add from Cookbook.” Cook settings can be filtered by
“Course Type” or “Dish Type.”
Touch either Course Type or Dish Type. Use the arrow to scroll down and highlight
the course type to select or just touch the
course type, then touch “ENTER.”
Use the arrow to scroll down and highlight the
item to select or just touch the item, then touch
“ENTER.” Touch “OK” to confirm the selection.
Change Group
From the “Editing Options” screen (page 23), select “Change Group.”
Select a new group. Touch an item space to indicate where the item will be moved.
NOTE: If an item is moved to a space that already contains
settings, the old settings will be overwritten.
27
Move Item
From the “Editing Options” screen (page 23), select “Move Item.”
The item that is to move will be
highlighted blue.
Touch an item space to indicate where the item will be moved.
NOTE: If an item is moved to a space that already contains
settings, the old settings will be overwritten.
EDIT MODE
28
EDIT MODE
Delete Item
From the “Editing Options” screen (page 23), select “Delete Item.” Touch
“OK” to delete the item.
NOTE: Once an item is deleted, it cannot be recovered.
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may
experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1
214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1
214.379.6000).
NOTE: Any fault codes listed in bold will terminate a cook cycle upon discovery. F6 will not terminate a cook
cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven.
Oven is not
warming up
properly.
Display reads
“Oven Door
Open” and alarm
sounds.
Oven is not cook-
ing properly.
Oven is not
beeping.
- Oven is not plugged in.
- Main circuit breaker is tripped.
- Oven is in the Off state.
- Door is not closed.
- Oven has been switched off at
the main circuit breaker.
- High-limit thermostat tripped
- Food obstruction preventing
door from closing.
- Oven door is open.
- Door switches are out of
alignment.
- Incorrect oven model specified.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Incorrect group and/or item name
was selected for the product.
- Product was not cooked from
correct starting state (for
example, chilled or frozen).
- Product out of specification.
- Bad boot up when power was
cycled.
- Plug the oven in.
- Verify the wall circuit breaker is on. Reset the
breaker, then power the oven back on.
- Touch “Menu” and then a set temperature.
- Close the cook cavity door.
- Turn the oven off and unplug the oven – leave
for two minutes. Re-plug in the oven, switch on
the isolator/main power supply, and touch
“Menu” and then a set temperature.
- Press the button located on the oven rear wall
(near the power cord) to reset the high-limit
thermostat.
- Open the door and remove the obstruction.
- Open and close the door several times.
- Call Customer Support.
- From the Info Mode Manufacturing screen,
ensure that the oven model is set to “Bullet.”
- Clean the oven following the cleaning
instructions on pages 5-6.
- Ensure the correct food group and/or item
was selected.
- Ensure the product was in the correct state
before being placed in the oven.
- Ensure the product is exactly the same weight/size
as the typical product.
- Unplug the oven for 30 seconds and plug the oven
back in and see if the issue is resolved. If not, call
Customer Support.
29
TROUBLESHOOTING
30
TROUBLESHOOTING
Issue Possible Cause(s) Resolution
Steam or smoke is
present.
Oven is cooling down,
shutting down, or
making selections on
its own.
Touch response is
slow or not detecting
touch at all.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Rear vent is clogged.
- Debris is on the display.
- F12: Firmware Reboot
- Bad boot up when power was
cycled.
- Clean the oven following the cleaning
instructions on pages 5-6.
- Perform the quarterly cleaning
procedure (page 7).
- Clean the display.
- Check the fault log (see page 14) to see
if any F12 faults have been logged. If so,
record the Phoenix Firmware version (see
page 14) and contact the factory to see if a
firmware update is available.
- Unplug the oven for 30 seconds and
plug the oven back in and see if the issue
is resolved. If not, call Customer Support.
F1: Blower Running
Status Bad
F2: Cook
Temperature Low
F5: Magnetron Over
Temperature
F6: EC Temp - Blockage of cool air into the
- Oven power interrupted. - Verify the wall circuit breaker is on. Reset
- Oven power interrupted.
- Air nozzles on the top/bottom
of the cook cavity are clogged.
- Oven door is out of alignment.
- Defective heater.
- Blower motor not running.
- Oven not fully warmed up.
- Blockage of cool air into the
oven.
- Rear cooling fan exhaust
guard(s) clogged.
oven.
- Rear cooling fan exhaust
guard(s) clogged.
the breaker and then power the oven on.
- Turn the oven off and unplug the oven –
leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and select “Menu” and
then a set temperature.
- Verify the wall circuit breaker is on. Reset
the breaker and then power the oven on.
- During daily cleaning, make sure to
unclog the air nozzles on the top/
bottom of the cook cavity.
- Open and close the door several times
and verify the door is closed.
- Reset the high-limit thermostat located
on the oven rear wall near the power cord.
- Call Customer Support.
- Repeat warmup and allow the oven to
idle for five minutes.
- Remove anything that may be obstructing
the flow of cool air into the side/rear oven
panels.
- Make sure the rear fans are free of debris.
- Remove anything that may be obstructing
the flow of cool air into the side/rear oven
panels.
- Make sure the rear fans are free of debris.
North America Limited Warranty
TurboChef Bullet Rapid Cook Oven – North America
The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you
require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at
800.90TURBO.
Limited Warranty
TurboChef Technologies, Inc. (“TurboChef”) warrants to you, the purchaser, that under normal use the TurboChef
rapid cook oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the
Warranty Period, subject to the terms and conditions set forth herein. The “Warranty Period” is twelve (12) months from
the date the Equipment is shipped from TurboChef’s U.S. factory or distribution center. This warranty is conditioned
upon you promptly notifying TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below,
and providing TurboChef with all data and information requested by TurboChef or its service agents in connection with
such claims as well as all necessary access to your premises and the Equipment. This warranty is made only to the initial
purchaser of the Equipment from TurboChef or its authorized dealer; it is not assignable to subsequent purchasers unless
TurboChef consents to such assignment in writing.
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Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other
warranties, express, statutory or implied, including without limitation, the implied warranties of title, non-infringement,
merchantability and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your
specifications or needs. You acknowledge that you are solely responsible for the selection of the Equipment and determining
the suitability of the Equipment for your needs.
Warranty Exclusions
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in accordance
with TurboChef’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”),
a copy of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded
from this warranty. This warranty does not apply to damage or failure which results, in TurboChef’s or its service agent’s
sole opinion, from failure to provide a suitable installation and operating environment (including power and HVAC) and
facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under voltage), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or to
Equipment that has missing or altered serial numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service
agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage
under this warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void all
warranties on the Equipment.
Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment opera-
tion or maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the use of
non-approved cleaning chemicals, devices or processes is also excluded from this warranty. Accessories may include, but are
not limited to, ceramic cooking platters, paddles and approved cleaning chemicals and devices.
NORTH AMERICA LIMITED WARRANTY
Lower Jetplate and Porcelain-coated Oven Components: Minor chipping in the porcelain is to be expected as a result of
regular usage. Replacement or repair for cosmetic defects and/or damage to porcelain-coated oven components, including
but not limited to the lower jetplate, is excluded from this warranty.
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days
from the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until
payment is received in full, including any accrued interest or other charges, has been satisfied, at which time warranty
coverage will be reinstated, but the Warranty Period will not be extended.
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NORTH AMERICA LIMITED WARRANTY
Warranty Service, Exclusive Remedy
TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defective. Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to
you and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period.
Parts used in the repair of defective components and replacement components may be new, recovered or rebuilt. At its sole
option, TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered or rebuilt
Equipment of equal or greater capability, and such Equipment will be covered by this Limited Warranty for the balance of
the Warranty Period. Defective Equipment and components will become the property of TurboChef. This paragraph states
TurboChef’s sole and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef
shall not be responsible for a failure to provide warranty services due to causes beyond TurboChef’s or its service agents’
control.
Warranty Claims
Claims under this warranty must be reported to TurboChef during our normal working hours at 800.90TURBO, or such
other reporting service as TurboChef may designate. Upon receipt of the claim and related information and preliminary
verification that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you and arrange
for an on-site repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service
agent associated with a service agent being refused or unable to gain access to the Equipment on your premises, or a claim
not covered by this warranty, will be charged to you.
Disclaimer of Damages
TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost revenue
or profits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including negligence), or
otherwise, resulting from any breach by TurboChef or its service agents of this warranty, or resulting from the manufacture,
use, or defects, of or in the Equipment, even if TurboChef was apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands, judgments, fees and
costs directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold
TurboChef harmless from any incidental, consequential or special damages suffered by you, including lost revenue or profits, loss of use, or substitute use, during periods of Equipment failure or loss of use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except with
respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for
Equipment and supersedes all prior oral or written agreements and understandings that may have existed between us
relating to Equipment warranties. The terms of this warranty may not be altered, amended or modified except by a signed
writing from TurboChef. Any purported alteration, amendment or modification by a service agent or anyone else will not be
enforceable against TurboChef.
Charges for Non-Warranty Service or Rejection of Service Visit
In the event that repairs, replacement or service are provided by TurboChef’s service agents for work not covered by this
limited warranty, customer agrees to pay the service agent directly according to the service agent’s normal scale of charges. In
the event TurboChef is invoiced by the service agent for services not covered under this extended warranty, TurboChef will
invoice customer and customer will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost
incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being
refused or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef’s
discretion, result in TurboChef voiding the balance of the warranty. In no event will TurboChef authorize service to a store
with an outstanding Non-Warranty invoice.
International Limited Warranty
This Limited Warranty shall apply to the sales of all TurboChef Bullet ovens (the “Equipment”)
manufactured by TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers outside of the United States,
Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef International (the
“Authorized Distributor”).
Limited Warranty
You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the purchase of the
Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the
Equipment with the support of TurboChef. Subject to the limitations stated below, the Authorized Distributor warrants to You that the quantity and specification of the Equipment delivered to You shall be as set out in the Authorized
Distributor’s acceptance of your order and that the Equipment will be free from any material defects in the product and
workmanship for twelve (12) months from the date of installation (the “Warranty Period”), subject to the terms and
conditions set forth herein.
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Disclaimer
You acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of
the Equipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Equipment, whether expressed or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.
The TurboChef Global Warranty System
This Limited Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor
will inspect and install the Equipment at Your premises in accordance with TurboChef’s instructions and will record
the serial number of the Equipment, Your contact details, the date and location of installation and the results of
the Authorized Distributor’s inspection. This information will be entered by the Authorized Distributor into the
TurboChef global warranty system and will be used by TurboChef, the Authorized Distributor and its authorized service agents for the provision of the warranty service.
Warranty Service
During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at
TurboChef’s option provided that:
1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as reasonably possible after discovery of a defect and in accordance with the warranty claims procedure set out below;
2. You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data
and information reasonably requested by TurboChef, the Authorized Distributor or its authorized service agents in
connection with Your warranty claim;
3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;
4. The Equipment has been installed by an Authorized Distributor and you have provided all necessary information for
the Authorized Distributor to register the Equipment in the TurboChef global warranty system;
5. The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual” provided with the Equipment (and as updated by TurboChef);
INTERNATIONAL LIMITED WARRANTY
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INTERNATIONAL LIMITED WARRANTY
6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment;
and
7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor
or its authorized service agent.
Neither TurboChef nor the Authorized Distributor assumes any liability for damage caused by Your failure to provide a
suitable installation and operating environment (including power and HVAC) or facilities as prescribed by the Manual,
misuse or abuse or by accident, neglect, power failure or power surges (over or under voltage) howsoever arising.
At its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt
Equipment of equal or greater capability, and such Equipment or components will be warranted by the Authorized
Distributor for the balance of the Warranty Period. Replaced defective Equipment or components will become the
property of TurboChef.
Warranty Claims: Any warranty claim must be made directly in writing either to the Authorized Distributor from
whom You purchased the Equipment or to TurboChef at the following address:
TurboChef Technologies, Inc.
2801 Trade Center Drive
Carrollton, Texas 75007
Phone: +1 214.379.6000
Fax: +1 214.379.6073
The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day
of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an
authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit
during normal working hours.
Consumables and Parts Used with The Equipment: Neither TurboChef nor the Authorized Distributor assumes any
liability for consumables and parts that are used in the normal course of Equipment operation or for failure of or
damage to Equipment or components from the use of non-approved cleaning chemicals, devices or processes.
Lower Jetplate and Porcelain-coated Oven Components: Minor chipping in the porcelain is to be expected as a result of
regular usage. Replacement or repair for cosmetic defects and/or damage to porcelain-coated oven components, including but not limited to the lower jetplate, is excluded from this warranty.
Charges for Service Not Covered by Limited Warranty: In the event that You request and receive repairs, replacement
or service not covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or
authorized service agent directly according to its normal scale of charges and business terms.
Product Liability: Neither TurboChef nor the Authorized Distributor assumes any liability for any incidental, special or
consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You
or any third party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by
TurboChef or the Authorized Distributor of the Limited Warranty provided herein.
Exclusive Remedy: This Limited Warranty states the Authorized Distributors and TurboChef’s sole and exclusive obli-
gation and liability and your sole and exclusive remedy under this Limited Warranty.
Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited
Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any
term of this Limited Warranty.
Severability: If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”)
is declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other
terms and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been
executed without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and
effect in all other jurisdictions.
Governing Law, Entire, Agreement: This Limited Warranty shall be governed by and construed according to English
law. The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is
expressly excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or
its service agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a
signed form from TurboChef.
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INTERNATIONAL LIMITED WARRANTY
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INTERNATIONAL LIMITED WARRANTY
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INTERNATIONAL LIMITED WARRANTY
For service or information:
Customer Support at 800.90TURBO
+1 214.379.6000 or Your Authorized Distributor
Part Number: ENC-1637 / Revision A / June 2015
Country Code: NA/EU
Global Operations
TM
2801 Trade Center Drive
Carrollton, Texas 75007
+1 214.379.6000
+1 214.379.6073
Customer Support:
800.90TURBO
+1 214.379.6000
turbochef.com
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