Table of Contents
Chapter 1: Product Overview ........................................................................... 3
1.1 Powerline Network Solution ................................................................... 3
1.2 Package Contents .................................................................................... 4
1.3 System Requirements ............................................................................. 4
1.4 Device Label ............................................................................................ 5
1.5 LEDs ......................................................................................................... 5
1.6 Ethernet Port/Buttons ............................................................................. 7
Chapter 2: Product Installation ........................................................................ 8
2.1 Initial Installation ..................................................................................... 9
2.2 Securing your Powerline Network ......................................................... 10
2.3 Changing the Network Name/Security Key using the Sync Button ........ 11
2.4 Adding the Powerline Adapter to an Existing Powerline Network ........ 12
Chapter 3: Overlapping Powerline Networks ................................................ 13
3.1 Move Powerline Adapters between different Powerline Networks ....... 14
Chapter 4: Powerline Configuration Utility .................................................... 15
4.1 Software Installation ............................................................................... 15
4.2 Using the Utility ...................................................................................... 20
Chapter 5: Troubleshooting............................................................................ 23
Chapter 6: Specifications ................................................................................ 25
Chapter 1: Product Overview
The TPL-402E / TPL-402E2K is an excellent solution that can be used to extend your
network using your home or small office electrical wiring. In a home or small office
building, use the 500Mbps Powerline AV Adapter with Bonus Outlet to link multiple
locations without the need to run long Ethernet cables. Combined with a single
broadband DSL/Cable Internet connection, every room with electrical power outlets can
provide easy access to your high-speed Internet connection. With HomePlug® AV speeds
of up to 500Mbps, this easy-to-setup solution can provide fast streaming HD movies,
online multiplayer games, and other data intensive applications for today’s HD
Entertainment Center demand.
Each TPL-402E 500Mbps Powerline AV Adapter with Bonus Outlet allows you to
connect one network enabled device to a powerline network via Ethernet. In addition,
the built-in electrical power socket provides an additional outlet with noise filter to en-
sure optimum connection speeds and performance when using devices that need to be
plugged into the electrical outlet. In operation, the 500Mbps Powerline AV Adapter with
Bonus Outlet is completely transparent, and simply passes data between the Ethernet
port and the powerline network. Any Ethernet-enabled device may be connected to the
10/100/1000Mbps Auto-MDIX Gigabit Ethernet port.
1.1 Powerline Network Solution
Add high-speed Internet access to any room in your home with this 500Mbps Powerline
AV Adapter with Bonus Outlet. You can stream HD movies and music, play online multi-
player games and much more.
Note: This TPL-402E 500Mbps Powerline AV Adapter with Bonus Outlet needs to pair with at least one
other IEEE 1901 or HomePlug® AV compatible powerline device. (e.g. TRENDnet Powerline AV products
TPL-305E, TPL-303E, TPL-304E, TPL-310AP, TPL-401E, or another TPL-402E). The TPL-402E2K 500Mbps
Powerline AV Adapter Kit with Bonus Outlet already includes two TPL-402E adapters, therefore, there is
no requirement for an additional powerline adapter.
1.2 Package Contents
Supported Operating Systems
CPU
Memory
Windows 7 (32/64-bit)
1GHz or above
1GB RAM or above
Windows Vista (32/64-bit)
800MHz or above
512MB RAM or above
Windows XP (32/64-bit)
300MHz or above
256MB RAM or above
The product package should contain the following items:
TPL-402E 500Mbps Powerline AV Adapter with Bonus Outlet
TPL-402E
Multi-Language Quick Installation Guide
CD-ROM (Utility & User’s Guide)
Network Cable (1.5 m / 5 ft.)
TPL-402E2K 500Mbps Powerline AV Adapter Kit with Bonus Outlet
2 x TPL-402E
Multi-Language Quick Installation Guide
CD-ROM (Utility & User’s Guide)
2 x network cables (1.5 m / 5 ft.)
If any of the parts are incorrect, missing, or damaged, contact your dealer. Keep the
carton, including the original packaging materials, in case you need to return the
Powerline adapter for repair.
1.3 System Requirements
CD-ROM drive
A Desktop or Laptop PC with Network Adapter Installed
Existing 10/100/1000Mbps wired network when TPL-402E is used as a bridge de-
vice
Additional HomePlug® AV or IEEE 1901 compliant powerline adapter
Note: Requirement for TPL-402E only, (e.g. TRENDnet TPL-303E, TPL-304E, TPL-310AP, TPL-305E,
TPL-401E, or another TPL-402E) The TPL-402E2K already includes two TPL-402E adapters.
Powerline Configuration Utility System Requirements
1.4 Device Label
Product Firmware Version
Product Hardware Version
Device Password (DPW)
Device MAC Address
Device Serial Number
Product Model
Power (PWR)
Powerline (PL)
Ethernet (ETH)
The device label can be located on the back of the device where the power prong is
found.
1.5 LEDs
The LED panel located on the front of the device consists of the status LEDs: Power
(PWR), Powerline (PL), and Ethernet Link/Act (ETH).
LED
Color
Sequence
Definition
PWR (Power)
Green
Solid
Device powered On
N/A
Off
Device powered Off
PL
(Powerline)
Note: LED
color indicates
the strength
and quality of
the powerline
connection
through the
electrical
system
Green
Solid
Powerline Connected (Connection Quality is Best)
Blinking
Syncing or Powerline Data Transmitting/Receiving (Connection
Quality is Best)
Amber
Solid
Powerline Connected (Connection Quality is Better)
Blinking
Powerline Data Transmitting/Receiving (Connection Quality is
Better)
Red
Solid
Powerline Connected (Connection Quality is Good)
Blinking
Powerline Data Transmitting/Receiving (Connection Quality is
Good)
N/A
Off
Powerline is not synced or connected
ETH
(Ethernet
Port)
Green
Solid
10/20 Mbps, 100/200Mbps, or 1000/2000Mbps (Half/Full
Duplex) Connected
Blinking
10/20Mbps, 100/200Mbps, or 1000/2000Mbps (Half/Full
Duplex) Data Transmitting/Receiving
N/A
Off
Port Disconnected/No Ethernet Link
*Note: The following factors may affect the powerline network’s connection quality:
Noise – Generated by appliances that are connected to your electrical system through power outlets
that have high power consumption requirements. (e.g. Microwaves, ovens, blow dryer, iron,
dishwasher, etc.) The quality of your household electrical wiring may also cause additional noise on
your electrical system.
Distance – Long lengths of electrical wiring through your electrical system between connected
powerline adapters.
Button
Action
Function
Sync
Push/Hold for 2
sec
Initiate Sync/Connection and generate random network name/key
on first adapter (PWR LED will start blinking)
Match network name/key on secondary or additional adapter and
connect to first adapter. (PWR LED will start blinking)
Note: The secondary or additional powerline adapter’s Sync button
must also be pushed within 2 minutes (120 sec) of pushing the Sync
button of the first adapter in order to establish connectivity.
Push/Hold for
10 sec
Erases the network name/key
(All LEDs will turn off and turn back on)
Reset
Push/Hold for 1
sec
Reset device to factory defaults (All LEDs will turn off and turn back
on)
Note: Will reset to the factory default private network name
“HomePlugAV”
Ethernet Port
Reset Button
Sync Button
1.6 Ethernet Port/Buttons
There is one RJ-45 10/100/1000Mbps Auto-MDIX Gigabit Ethernet port, Reset Button,
and Sync Button located at the bottom of the device.
Chapter 2: Product Installation
At factory default settings, a pair of TPL-402E 500Mbps Powerline AV adapters
with Bonus Outlet (or TPL-402E2K) can be installed into any room in your home or small
office with a wall power outlet, without the need for additional software or configuration.
To create a simple powerline network using a pair TPL-402E powerline adapters, simply
plug one of your TPL-402E adapters into a wall power outlet in one room and plug the
other TPL-402E adapter into an available wall power outlet in another room to establish
connectivity between the two rooms.
In order to share Internet connectivity through your powerline adapters, it is ideal
to install at least one powerline adapter in the room where your modem and router are
located and connect the powerline adapter to one of your router’s LAN ports via Ethernet.
Any additional powerline adapters that are installed and connected in other rooms will
then share Internet connectivity through your router. Once the powerline adapters are
connected to each other through the electrical system, any additional devices such as
computers or network appliances (e.g. Game Console, Blu-ray player, IP Set Top Box,
network enabled TV, etc.) connected to any of your powerline adapters via Ethernet can
then communicate to each other as well as share Internet connectivity through your
router.
The example diagram shows a typical powerline network configuration in a home environment with 3 powerline adapters
installed in different rooms. The orange line represents the powerline connectivity established through your home’s electrical system and the blue lines represent Cat. 5, 5e, 6 Ethernet connectivity to your network enabled appliances such as a
computer, router, or IP set top box connected to your television.
2.1 Initial Installation
The procedure describes how to create a basic powerline network between a pair of
TPL-402E powerline adapters and share Internet connection through a router to a
computer or network appliance in another room.
Assuming your router is already installed and configured for Internet connectivity and the
TPL-402E powerline adapters are at factory default settings.
1. Plug one of the TPL-402E powerline adapters into an available wall power outlet in the
room where your router is located.
Warning: Do not plug the powerline adapter into a power strip that has surge protection. Doing so
will degrade power line performance. For best performance, plug all powerline adapters directly into
a wall power outlet.
2. Connect one end of the Ethernet Cable into the Ethernet port located at the bottom of
the TPL-402E and connect the other end of the Ethernet cable into one of the router’s
LAN ports.
3. Plug the second TPL-402E powerline adapter into an available wall power outlet in
another room where your computer or network appliance (e.g. Game Console, Blu-ray
player, IP Set Top Box, network enabled TV, etc.) is located.
4. Connect one end of the Ethernet Cable into the Ethernet port located at the bottom of
the second TPL-402E and the other end of the Ethernet cable into the Ethernet port on
your computer or network appliance (e.g. Game Console, Blu-ray player, IP Set Top
Box, network enabled TV, etc.).
5. To verify connectivity between the TPL-402E powerline adapters, make sure that the
PL LED on each TPL-402E is on solid (Green, Amber, Red). Please refer to the LED
section 1.5 for details on the LED indicator.
6. You have successfully created a basic powerline network between a pair of TPL-402E
powerline adapters. The computer or network appliance connected to the second
powerline adapter via Ethernet can now access the Internet.
2.2 Securing your Powerline Network
The TPL-402E 500Mbps Powerline AV Adapter with Bonus Outlet has a default network
name/security key assignment of “HomePlugAV”. When connecting a pair of TPL-402E
powerline adapters, both powerline adapters will be assigned the default
network/security key which allows the TPL-402E powerline adapters to establish
connectivity through your home or small office’s electrical system without the need for
additional software or configuration. For added security, the default network
name/security key can be modified using the TPL-402E Sync button covered in the
following section or through the use of the Powerline Configuration Utility in Chapter 4.
Note: The default network name/security key assigned to the TPL-402E is “HomePlugAV”. All powerline
adapters in the same powerline network must have the same network name/security key in order to
establish connectivity. . If the network name/security keys are not the same for all powerline adapters
on the same powerline network, the adapter will NOT establish connectivity. TRENDnet Powerline AV
models TPL-303E, TPL-304E, TPL-305E, TPL-310AP, TPL-401E, and TPL-402E all have the same default
network name/security key assignment of “HomePlugAV”.
2.3 Changing the Network Name/Security Key using the Sync Button
The procedure describes how to create a change the network name/security key
between a pair of TPL-402E powerline adapters. This procedure can also be used to
establish connectivity between two powerline adapters that are currently disconnected
and change the default network name/security key simultaneously.
Assuming your TPL-402E powerline adapters are already plugged into wall power outlets
and either currently connected or disconnected to each other.
1. Push and hold the Sync button on one of the TPL-402E powerline adapters for 10
seconds and release it. All LEDs will turn off and turn back on. This will erase the
current network name/security key assigned to the first powerline adapter.
2. Push and hold the Sync button on the other TPL-402E powerline adapter for 10
seconds and release it. All LEDs will turn off and turn back on. This will erase the
current network name/security key assigned to the second powerline adapter.
3. Push and hold the Sync button on the first TPL-402E powerline adapter for 2 seconds
and release it. The PWR LED will start blinking. This will initiate sync/connection and
generate a random network name/security key assignment to the first adapter.
4. Within 2 minutes (120 sec), push and hold the Sync button on the second TPL-402E
powerline adapter for 2 seconds and release it. The PWR LED will start blinking. This
will establish connectivity between the two powerline adapters by assigning the
second powerline adapter’s network name/security key to match the network
name/security key of the first powerline adapter.
5. To verify connectivity between the two powerline adapters, make sure that the PL LED
on each powerline adapter is on solid (Green, Amber, Red). Please refer to the LED
section 1.5 for details on the LED indicator.
2.4 Adding the Powerline Adapter to an Existing Powerline Network
The procedure describes how to add the TPL-402E 500Mbps Powerline AV Adapter with
Bonus Outlet to an existing powerline network.
Assuming the two TPL-402E powerline adapters are currently connected to each other
and the third TPL-402E (Additional) powerline adapter is currently disconnected.
1. Push and hold the Sync button on the additional TPL-402E powerline adapter for 10
seconds and release it. All LEDs will turn off and turn back on. This will erase the
current network name/security key assigned to the additional TPL-402E powerline
adapter.
2. Push and hold the Sync button on one of the two TPL-402E powerline adapters that
are currently connected to each other for 2 seconds and release it. The PWR LED will
start blinking.
3. Within 2 minutes (120 sec), push and hold the Sync button on the additional TPL-402E
for 2 seconds and release it. The PWR LED will start blinking. This will establish
connectivity between the three powerline adapters by assigning the additional TPL-
402E powerline adapter’s network name/security key to match the network
name/security key of the TPL-402E powerline adapters that are currently connected.
4. To verify connectivity between the three powerline adapters, make sure that the PL
LED on each powerline adapter is on solid (Green, Amber, Red). Please refer to the LED
section 1.5 for details on the LED indicator.
Chapter 3: Overlapping Powerline Networks
It is possible to create multiple powerline networks on the same electrical system
separated and grouped by different network names/security keys. The powerline
networks will work and communicate independently of each other which can provide
security between different groups of powerline adapters. For example, if you have five
powerline adapters (Adapter A, Adapter B, Adapter C, Adapter D, Adapter E), you can
group Adapters A,B, and C together on one powerline network and group Adapters D and
E on a different powerline network. Each group will use a different network
name/security key.
Note: It is recommended that only a maximum of up to 4 powerline networks can be created per
electrical system. Any additional powerline networks above the recommended result in significant
degradation in powerline performance.
3.1 Move Powerline Adapters between different Powerline Networks
Use the procedures in Chapter 2: Product Installation, to connect one group of adapters,
then you can carry out the procedures on another group of adapters to create multiple
overlapping powerline networks. This procedure describes how to disconnect a
powerline adapter from one powerline network and connect the adapter to a different
powerline network.
Assuming all powerline adapters are TPL-402E adapters and for reference in the diagram
and this procedure, the adapters will be labeled Adapter A, B, C, D, and E. Adapters A, B,
and C are currently connect together to form one powerline network and Adapters D and
E form another powerline network. Adapter B will be disconnected from Adapters A and
C and connected to Adapters D and E.
1. Push and hold the Sync button on Adapter B for 10 seconds and release it. All LEDs will
turn off and turn back on. This will erase the current network name/security key
assigned to Adapter B and disconnect from Adapters A and C.
2. Push and hold the Sync button on Adapter D for 2 seconds and release it. The PWR LED
will start blinking.
3. Within 2 minutes (120 sec), push and hold the Sync button on Adapter B for 2 seconds
and release it. The PWR LED will start blinking. This will establish connectivity between
Adapters B, D, and E by assigning Adapter B’s network name/security key to match the
network name/security key of Adapters D and E.
4. To verify connectivity between the powerline adapters, make sure that the PL LED on
each powerline adapter is on solid (Green, Amber, Red). Please refer to the LED section
1.5 for details on the LED indicator.
Chapter 4: Powerline Configuration Utility
The Powerline Configuration Utility is an additional tool that allows you to centrally
manage the powerline adapters that are connected to your network. Instead of using a
randomly generated key with the Sync button, the utility allows you to manually
configure the network name/security key for a single powerline adapter or multiple
adapters simultaneously. This tool allows for easy management for multiple powerline
adapters in your network.
Note:
1. Before installing and using the utility, write down the 16-digit Device Password (DPW) and MAC
Address of each TPL-402E powerline adapter as this will be required to apply changes to remote
devices discovered in the utility. This is located on the Device Label, please refer to Section 1.4.
2. Before installing and using the utility, make sure your computer in which you are installing the
utility is connected to your network and your TPL-402E adapters are also connected to your
network.
3. Make sure all of the TPL-402E powerline adapters are already connected to each other using the
procedures in Chapter 2: Product Installation.
4. The utility is only compatible with Windows operating systems. For details, please refer to
Section 1.3.
4.1 Software Installation
1. Insert the included CD-ROM into your computer’s CD-ROM drive.
2. At the CD Autorun Prompt window, click Run Autorun.exe
3. At the CD-ROM menu window, click Install Utility.
4. At the WinPcap installer window, click Next.
Note: The Powerline Configuration Utility requires the use of the WinPcap application. If this
prompt does not appear, you may already have the WinPcap application installed. If so, please
skip over to Step 9.
5. In the Setup Wizard window, click Next.
6. In the License Agreement window, click I Agree.
7. In the Install Options window, click Install.
8. At the Setup Wizard Completion window, click Finish.
9. The TRENDnet Powerline Configuration Utility installation window will appear
automatically. At the Setup Wizard window, click Next.
10. In the License Agreement window, check the radio button I Agree, and then click
Next.
11. In the Select Installation Folder window, click Next.
12. In the Confirm Installation window, click Next.
13. At the Installation Complete window, click Close.
4.2 Using the Utility
Remote
Devices
Powerline
adapters that
are connected to
the selected
Local Device
across the
electrical
system.
Local
Device
The closest
powerline
adapter(s)
that connects
your
computer to
the electrical
system.
Rename
the
selected
Remote
Device
Enter the
Device
Password
(DPW) for the
selected
Remote
Device
Add a
Remote
Device that
was not
detected
Scans for
Remote
Devices that
were not
detected
Closes the
utility
application.
Privacy Tab
Change the
Network
Name/Security Key
Double-click the desktop icon to open the Powerline Configuration Utility application.
To apply changes to Remote Devices through the Powerline Configuration Utility, you must enter
the Device Password (DPW) for each Remote Device located on the Device Label.
If you have not already done so, please write down the 16-digit Device Password (DPW) and
corresponding MAC Address of each TPL-402E powerline adapter as this will be used to input
into the utility. This is located on the Device Label, please refer to Section 1.4.
Enter the 16-digit Device Password (DPW) for each Remote Device in the utility
1. Click one of the Remote Devices in the list.
2. Click Enter Password.
3. Type in the Device Password according to the corresponding MAC address.
Then click OK.
4. If successful, the Remote Device will have the Device Password listed next to
the device under Password.
Note: If the incorrect Device Password is entered, you will receive an error message. Click
Enter Password and try entering the password again.
5. Repeat steps 1-4 for any remaining Remote Devices.
6. Once all of the Device Passwords (DPW) are entered into the utility, changes
can be applied to the Remote Devices using the utility.
Change the Network Name/Security Key for multiple adapters using the utility
The current network
name/security key
assignment of the
powerline
adapter(s).
Note: If you had
previously used the
Sync button
procedure in
generating a
random network
name/security key.
This will display
“Unknown
Networkname”
Applies changes
to Local Device
only.
Note: If you
choose this
option, you will
disconnect the
Local Device
from the Remote
Devices.
Applies changes to
Local Device and
Remote devices.
Note: If you have
not entered the
DPW for all remote
devices, you will
receive an error
and the changes
will not be applied
to remote devices
without a DPW.
1. Click the Privacy tab.
2. Under Private Network Name, enter the desired network name/security key
and click Set All Devices.
3. At the Network Name Setting prompt window, click OK.
Chapter 5: Troubleshooting
Please reference the items below if you continue to experience difficulty with installing
and using your TPL-402E 500Mbps Powerline AV Adapter with Bonus Outlet.
Try power cycling the unit by unplugging it from the wall power outlet for 15 seconds
and plugging it back in.
If the PL LED is red indicating good quality only, try plugging the TPL-402E into another
available wall power outlet to check if you can obtain better connection quality.
Use a pin or paperclip and push and hold the Reset button for 1 second on each TPL-
402E powerline adapter. All LEDs will turn off and turn back on. This will reset the TPL-
402E powerline adapters to the default settings, network name/security key
assignment “HomePlugAV”.
The TPL-402E can provide better connectivity and performance when plugged directly
into the wall power outlet instead of a power strip or surge protector.
Connecting the TPL-402E to a power strip or surge protector may degrade network
performance or completely stop network signals.
The TPL-402E should not be used on GFI protected outlets and electrical systems with
AFCI circuit breakers as these items will filter out powerline signals.
The TPL-402E should not be used in areas with excessive heat.
Certain florescent or incandescent lights are noise sources on the electrical and can
degrade powerline performance.
If your building has more than one circuit breaker box, the TPL-402E may not be able
to establish connectivity between different circuit breaker boxes. In this case, connect
a TPL-402E powerline adapter to a power outlet located on each of the circuit breaker
boxes, and then connect an Ethernet cable between the TPL-402E powerline adapters
to bridge the two circuits together. This will allow the TPL-402E powerline adapters
from different circuit breaker boxes connect to each other.
Power Saving: The device will automatically reduce power usage when the connected
devices via Ethernet are powered off, unplugged or inactive for more than 3 minutes.
Erp (EuP) Operation: Standby Mode
Disconnect the Ethernet cables from the device Ethernet ports, and after 3 minutes,
the device will enter standby mode. The Power (PWR) LED will flash every 15 seconds
to indicate that the device is currently in standby mode.
To return to active mode, reconnect the Ethernet cables to the device Ethernet ports,
and the device will re-enter active mode.
Chapter 6: Specifications
Hardware
Standards
IEEE 1901, HomePlug® AV, IEEE 802.3, IEEE 802.3x, IEEE 802.3u, IEEE
802.3ab
Interface
(A: Type B plug)
(EU: Type C – Europlug)
(FR: Type E – French plug)
1 x 10/100/1000Mbps Auto-MDIX RJ-45 Port
1 x electrical power socket with noise filtering (12A max. load)
Power prong
Frequency Band
2 ~ 50 MHz
Modulation
OFDM Symbol modulation on link synchronization, 1024/256/64/8 QAM, QPSK, BPSK, ROBO carrier
Protocols
TDMA and CSMA/CA
Speed
Powerline: up to 500Mbps**
Ethernet: up to 2 Gbps with Full Duplex mode
Utility OS Compatibility
Windows 7 (32/64-bit), Vista (32/64-bit), XP(32/64-bit)
Nodes
Up to 64 (max.)
Recommended: Up to 16* per powerline network
Overlapping Powerline
Networks Supported
Up to 4 (per electrical system)
Coverage
Up to 300m (984ft.)
Security
128-Bit AES (Advanced Encryption Standard)
LED
Power (PWR)
Powerline (PL) with Connection Quality Indication
Best (Green)
Better (Amber)
Good (Red)
No connection (Off)
Gigabit Ethernet Connection
Solid
Blinking
Off
Buttons
Sync, Reset
Dimension (L x W X H)
A: 122 x 55 x 60 mm (4.8 x 2.2 x 2.4 in.) per unit
EU/FR: 122 x 55 x 78 mm (4.8 x 2.2 x 3.1 in.) per unit
Weight
A: Total Weight: 318 g (11.2 oz) / Per Unit Weight: 159 g (5.6 oz)
EU: Total Weight: 368 g ( 13 oz) / Per Unit Weight: 184 g (6.5 oz)
FR: Total Weight: 374 g (13.2 oz) / Per Unit Weight: 187 g (6.6 oz)
Power Source
A: 100~230V AC, 50~60Hz
EU: 220~240V AC, 50Hz
Consumption
Active mode: 5 Watts (max.)
Standby mode: 0.72 Watts (max.)
Temperature
Operating: 0° ~ 40°C (32° ~ 104°F)
Storage: -20° ~ 70°C (-4° ~ 158°F)
Humidity
Max. 90% (non-condensing)
Certifications
CE, FCC
* Maximum of 16 adapters (nodes) recommended for streaming video across your network. Additional adapters
may decrease performance.
** 500Mbps is the maximum theoretical Powerline data rate. Actual throughput will vary depending on environment.
*** Networked Powerline devices need to be plugged into power outlets that are on the same electrical system.
****It is not recommended to use this product on electrical systems that use AFCI circuit breakers or plugged into
GFI protected outlets as this may cause performance degradation or loss of connectivity.
Limited Warranty
TRENDnet warrants its products against defects in material and workmanship, under normal use and service, for
the following lengths of time from the date of purchase.
TPL-402E / TPL-402E2K – 3 Years Warranty
AC/DC Power Adapter, Cooling Fan, and Power Supply carry 1 year warranty.
If a product does not operate as warranted during the applicable warranty period, TRENDnet shall reserve the
right, at its expense, to repair or replace the defective product or part and deliver an equivalent product or part to
the customer. The repair/replacement unit’s warranty continues from the original date of purchase. All products
that are replaced become the property of TRENDnet. Replacement products may be new or reconditioned.
TRENDnet does not issue refunds or credit. Please contact the point-of-purchase for their return policies.
TRENDnet shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any products returned to TRENDnet pursuant to any warranty.
There are no user serviceable parts inside the product. Do not remove or attempt to service the product by any
unauthorized service center. This warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or improper use (iii) the product was
subject to conditions more severe than those specified in the manual.
Warranty service may be obtained by contacting TRENDnet within the applicable warranty period and providing a
copy of the dated proof of the purchase. Upon proper submission of required documentation a Return Material
Authorization (RMA) number will be issued. An RMA number is required in order to initiate warranty service support for all TRENDnet products. Products that are sent to TRENDnet for RMA service must have the RMA number
marked on the outside of return packages and sent to TRENDnet prepaid, insured and packaged appropriately for
safe shipment. Customers shipping from outside of the USA and Canada are responsible for return shipping fees.
Customers shipping from outside of the USA are responsible for custom charges, including but not limited to, duty, tax, and other fees.
WARRANTIES EXCLUSIVE: IF THE TRENDNET PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE
CUSTOMER’S SOLE REMEDY SHALL BE, AT TRENDNET’S OPTION, REPAIR OR REPLACE. THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRENDNET NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION
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PWP05202009v2
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