CRMFE10xx-20x / SRMFE10xx-20x
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24-hour Technical Support: 1-800-260-1312 International: 00-1-952-941-7600
Troubleshooting
1. Is the PWR LED on either media converter illuminated?
NO
• Is the power adapter on the SRMFE10xx-20x the proper type of
voltage and cycle frequency for an AC outlet?
• Is the power adapter properly installed in the SRMFE10xx-20x media
converter and in the outlet?
• Is the CRMFE10xx-20x media converter inserted properly into the
chassis?
• Is the power cord properly installed in the PointSystem™ chassis and
in the grounded AC outlet?
• Does the grounded AC outlet provide power?
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Proceed to step 2.
2. Is the LKC LED illuminated?
NO
• Check the twisted pair cables for proper connection.
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Proceed to step 3.
3. Is the LKF LED illuminated?
NO
• Check the fiber cables for proper connection.
• Verify that the TX and RX cables on one media converter are
connected to the RX and TX ports, respectively, on the other media
converter.
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Proceed to step 4.
4. Is the RXC LED flashing?
NO
• If there is no activity on the 100Base-TX port, proceed to step 5.
• If there is activity on the 100Base-TX port, disconnect and reconnect
the 100Base-TX cable to restart the initialization process.
• Restart the workstation to restart the initialization process.
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Proceed to step 5.
techsupport@transition.com -- Click the “Transition Now” link for a live Web chat.
15
Contact Us
Technical Support
Technical support is available 24 hours a day.
US and Canada: 1-800-260-1312
International: 00-1-952-941-7600
Transition Now
Chat live via the Web with Transition Networks Technical Support.
Log onto www.transition.com and click the Transition Now link.
Web-Based Seminars
Transition Networks provides seminars via live web-based training.
Log onto www.transition.com and click the Learning Center link.
E-Mail
Ask a question anytime by sending an e-mail to our technical support staff.
techsupport@transition.com
Address
Transition Networks
6475 City West Parkway
Minneapolis, MN 55344, USA
telephone: 952-941-7600
toll free: 800-526-9267
fax: 952-941-2322
Troubleshooting -- Continued
5. Is the RXF LED flashing?
NO
• If there is no activity on the 100Base-FX port, continue below
• If there is activity on the 100Base-FX port, disconnect and reconnect
the 100Base-FX cable to restart the initialization process.
• Verify that TX and RX cables on one media converter are connected
to RX and TX ports, respectively, on the other media converter.
• Restart the workstation to restart the initialization process.
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
• Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.