Toshiba Strata CT User Manual

TOSHIBA

Telecommunications Division

Digital Business Telephone Solutions

Standard Telephone

User Guide

Issue 2

November 2001

Publication Information

Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

It is intended that the information contained within this manual is correct at the time of going to print, however al l l iability for errors or omissions is excluded.

Version 2, November 2001

All rights reserved. No part of this manua l, cov ered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval system s—without express written permission of the publisher of this material.

Strata and Strata g y are registered trademarks of T os h iba Information Systems (UK) Ltd.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Introduction

Organisation ...................................................................................................................................iii

Action/Response .........................................................................................................................v

Related Documents/Media .............................................................................................................. v

Chapter 1 Features

Before You Begin ........................................................................................................................... 1

Flash/Recall ................................................................................................................................1

Incoming Call Ringing Patterns .................................................................................................2

Quick Reference .............................................................................................................................. 3

Making an Internal Call .............................................................................................................. 3

Making an Outside Call .............................................................................................................. 3

Making an Outside Call Using ISDN ......................................................................................... 3

Answering Calls .........................................................................................................................4

Account Code Calls ........................................................................................................................4

Forced Account Codes ............................................................................................................... 4

Emergency Override of Forced Account Code Dialling Requirements ..................................... 5

Verified Account Codes .............................................................................................................5

Voluntary Account Codes ..........................................................................................................5

Automatic Callback (ACB) ............................................................................................................. 6

Attendant Console Calling .............................................................................................................. 7

Call Forward ...................................................................................................................................8

Call Forward—External ............................................................................................................. 9

Call Hold ....................................................................................................................................... 13

Call Park Orbits ............................................................................................................................. 14

Strata CT Standard Telephone User Guide November 2001

Contents

Call Pickup ....................................................................................................................................16

Pick up Calls to a Group ...........................................................................................................16

Call Transfer with Camp-on ..........................................................................................................17

Exchange Line Queuing ................................................................................................................18

Conference and Tandem Calls ......................................................................................................19

Standard Telephones and/or Voice Mail Auto Attendant Devices ...........................................19

Direct Inward System Access (DISA) ..........................................................................................21

Door Phones ..................................................................................................................................23

Emergency Ringdown/Hotline Service .........................................................................................24

Message Waiting ...........................................................................................................................24

Set Message Waiting On Other Telephones .............................................................................25

Override Calls ...............................................................................................................................26

Busy Override or Off-hook Call Announce .............................................................................26

Do Not Disturb (DND) Override ..............................................................................................26

Executive Override ...................................................................................................................27

Paging Announcements .................................................................................................................27

Repeat Last Number Dialled .........................................................................................................27

Speed Dial .....................................................................................................................................28

Tone/Voice First Signalling ..........................................................................................................29

Chapter 2 Using the Toshiba Stratagy Voice Mail Systems

Setting Call Forward .....................................................................................................................31

Voice Mail Identification Code ................................................................................................31

Call Forward To Toshiba Voice Systems .................................................................................32

Voice Mail Message Retrieval ......................................................................................................33

Appendix A Access Codes

Exchange Line Access Codes .......................................................................................................35

Paging Access Codes ....................................................................................................................36

Speed Dial Access Codes ..............................................................................................................37

Notes to Users Index

Strata CT Standard Telephone User Guide November 2001

Introduction

This guide provides instructions for operating a standard tone or rotary dial telephone for Strata CT Systems.

Organisation

This guide is divided as follows:

♦ Chapter 1 – Features provides descriptions and operating procedures for all of the features

available with standard telephones.

♦ Chapter 2 – Using the Toshiba Stratagy Voice Mail Systems explains how to set up your

telephone to forward calls to a Toshiba Voice Processing System and to retrieve recorded messages left by callers.

Appendix A – Access Codes includes Exchange Line Access Codes, Paging Group and Zone

♦

Codes and Call Pickup Codes.

Notes to Users contains an overview of Safety Approval and EMC Compliance details.

♦

Strata CT Standard Telephone User Guide November 2001

iii

Organisation Introduction

Conventions

Conventions Description

Elaborates specific items or references other information. Within

Note

Important! Calls attention to important instructions or information. CAUTION!

WARNING! Alerts you when the given t ask could cause personal inj ur y or death.

[DN]

[PDN]

[SDN]

[PhDN]

Arial Bold Represents telephone buttons.

Plus (+)

Tilde (~) Means “through.” Example: 200~220 station range.

➤ Denotes the step in a one-step procedure.

➤

See Figure 10

some tables, general notes apply to the entire table and numbered notes apply to specific items.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

Represents any Directory Number button, also known as an extension or intercom number.

Represents any Primary Directory Number button (the extension number for the telephone). An extra appearance of the PDN on the same phone is not considered as a SDN.

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential

entry. Example:

Denotes a procedure. Grey words within the printed text denote cross-references. In the

electronic version of this document (Strata Technical Library CDROM), cross-references appear in blue hypertext.

Strata CT Standard Telephone User Guide November 2001

Introduction Related Documents/Media

Action/Response

The left column gives you single or numbered steps

The right column give s the immedi ate response to your action. This

column also includes additional notes and comments. that you need to p erform a procedure. These steps apply to both mouse or keyboard use.

Before You Begin

Your telephone may not have all of the features mentioned in this guide. See your System Administrator to find out which features and codes apply to your telephone. If your telephone has a rotary dial, dial rotary phone, dial

when a procedure requires that you dial #. For example, to dial

44331

from a

#331

Flash/Recall

The term “flash” the hookswitch is used in a number of feature instructions. The following explains how to perform this function.

Important! If your telephone has a ‘Recall’ button, this can be used instead of ‘flashing’ the hook

switch.

Strata CT Standard Telephone User Guide November 2001

Before You Begin Features

➤

To Flash the hookswitch

➤ While on a call, flash

(press) the hookswitch down about 1/2 second, then release it.

Some Exchange line features, such as conferencing or behind PBX operation require “flashing the Exchange line,” to then dial the PBX feature access code or extension numbers.

➤

To flash an Exchange line

1. Momentarily press the hookswitch for about 1/2 second or press your recall button.

2. Press

. You hear PBX dial tone.

#45

3. You can now dial a PBX feature access code or extension number.

Incoming Call Ringing Patterns

You hear dial tone after flashing the hookswitch. Some telephones may have a special button which flashes the hookswitch.

Note The hookswitch is located i n the han dset cr adle of your

telephone.

After you press the hookswitch or recall, you hear dial tone. This hookflashes the Toshiba system only.

Your telephone ringing pattern is set in system programming. Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for

incoming outside calls. A distinct outs ide cal l ring pattern —0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, th ree seco nds

OFF—is available.

Strata CT Standard Telephone User Guide November 2001

Features Quick Reference

Quick Reference

Making an Internal Call

1. Lift the handset. You hear internal dial tone.

2. Dial the desired station numbe r.

Making an Outside Call

1. Lift the handset. You hear internal dial tone.

2. Enter an Exchange line number access code.

3. Dial the desired telephone number.

Making an Outside Call Using ISDN

If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you can make calls using this advanced service. See your System Administrator regarding your system’s capabilities.

1. Lift the handset. You hear internal dial tone.

2. Enter an Exchange line number access code.

3. Enter the desired telephone number. Your call rings through to the destination.

See Table 1 on page 36. You hear dial tone after entering the access code.

Note If you need to dial a subaddress (usually

required for cal li ng s tat ion equipment at a location requiring extra dialled digits), then, proceed to Step 4.

Strata CT Standard Telephone User Guide November 2001

Account Code Calls Features

4. Press the call

...or to enter a subaddress, press enter the subaddress, then press

to enable the system to di al

Answering Calls

➤ When your telephone rings,

lift the handset and speak.

Account Code Calls

Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The system records the Account Codes and can print them with other call details on a Station Message Detail Recording (SMDR) report.

Forced Account Codes

Some applications may require that you enter an Account Code, called a Forced Account Code, before dialling a telephone number. Forced Account Codes can be recorded for outgoing calls only.

The internal ring pattern is one second ON, three seconds OFF—for incoming outside calls.

You are connected to the calling party.

➤

To record a forced account code

1. Lift the handset. You hear dial tone.

2. Dial an Exchange line number access code.

3. Enter the Forced Account Code.

4. Dial the telephone number.

See Table 1 on page 36. The Exchange line accessed must be set to require a forced Account Code in system programming.

You hear dial tone after you press the last digit of a valid account code or busy tone after you press the last digit of an invalid code.

Strata CT Standard Telephone User Guide November 2001

Features Account Code Calls

Emergency Override of Forced Account Code Dialling Requirements

Forced Account Code requir ements can be bypassed by three emer gency number s, includ ing 999. See your system administrator for these numbers:

999 2) 3)

Verified Account Codes

Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes.

Voluntary Account Codes

Voluntary Account Codes are optional and ca n be enter ed anyti me after accessin g an Exchang e line or during a call.

An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialling area and must be entered prior to dialling the telephone number. As an example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming.

If the system is set for Verified Account Codes, you must enter specific codes when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

➤

To record a voluntary account code

1. After accessing an Exchange line or talking on a li ne, flash t he hookswitc h or press your recall button.

. You hear dial tone or if you were talking, a one-way speech

2. Press

3. Enter the Voluntary Account Code.

Strata CT Standard Telephone User Guide November 2001

#46

One sound burst confirms a verified code. If you hear two burst tones (invalid code), repeat Steps 1~3.

You hear dial tone and the Exchange line is on Hold.

path is connected: you can hear the caller, but they can’t hear you nor the account code entry.

Voluntary Account Codes must be entered d uring the ca ll. Dial tone stops after the first telephone number digit is dialled.

If you enter the code a fter acce ssing an Exch ange line, yo u are either reconnected to the outside caller or you hear dial tone.

Automatic Callback (ACB) Features

4. Dial a telephone number if you entered the code after accessing the Exchange line

...or resume talking or hang up if you entered the code during the call.

Automatic Callback (ACB)

After reaching a busy station or a station with the Do Not Disturb (DND) mode set, you can set Automatic Callback (ACB) to have the system cal l you back when the cal led station is no longer busy or in the DND mode. Automatic Callback does not apply to outside calls.

➤

To set Automatic Callback

1. After reaching a busy station, press

2. Hang up. You can make other calls while waiting for the called

3. Y our telephone rings at a fast rate when the called station becomes idle.

4. Answer within three rings to prevent the callback from being cancelled.

5. If you were attempting to make an outside call and did not use LCR, you must now redial the telephone number.

You hear busy tone, followed by dial tone (2 secs.), then busy tone.

station to become available.

You hear ringing, as if making a regular internal call. If you used Voice First instead of Tone Signalling, you hear a single tone.

If you hear busy tone after answering, it means the called party has already re cei ved or originated an oth er call. Your request is not cancel led. You will be c alle d agai n when t he station becomes idle.

If the original call was made using LCR, the telephone number is automatically dialed.

Strata CT Standard Telephone User Guide November 2001

Features Attendant Console Calling

➤

To cancel ACB (to busy or DND station)

1. Lift handset.

2. Press

3. Hang up.

#43

Attendant Console Calling

Up to four attendant consoles can be installed per system. There can be up to three ways to call the attendant console, depending upon system programming.

➤

To call any attendant console

➤ Lift the receiver and

press

➤

To call a particular console

➤ Lift the receiver and

dial the console’s Directory Number ______.

➤

To make an emergency call to a console

➤ Lift the receiver and

enter

#400

The call rings th e a ttend ant c onsole ’s between the consoles if more than one console is installed.

The call rings the console’s [PDN] button. Your System Administrator can provide the At tendant Console(s) internal number(s).

The In-EMGR LED flashes on all consoles.

button. These c alls rota te

Strata CT Standard Telephone User Guide November 2001

Call Forward Features

Call Forward

You can set your station to Call Forward (CF) to another station or voice mail for a variety of conditions, described in Step 2.

➤

To set Call Forward

1. Lift the handset. You hear internal dial tone.

2. Enter a C all Forward access code:

#601

#602

#603

#604

Answer

3. Enter the destination number.

4. If setting CF-No Answer or CF-Busy/ No Answer, press enter the ti me in seconds, then press

= All Calls Call Forward-All Calls—forwards all calls immediately; your

= Busy Call Forward-Busy—forwards calls immediately when your

= No Answer Call Forward-No Answer—forwards calls to another station if

= Busy/No

You hear confirmation tone.

telephone does not ring.

telephone is busy or in Do Not Disturb mode.

you do not answer within a ce rtai n ti me (tha t you desi gnate) . Not available from a rotary telephon e.

Call Forward-Busy/No Answer—forwards calls immediately to another station wheneve r you ar e busy o n ano ther call . Call s will also forward if you do not answer wit hin a cer tain time (that you designate ). Not available from a rotary telephon e.

This is the phone number where calls will forward.

You can enter the amount of time that your telephone rings before it fo rwards (08~60 seconds ). Always enter two digits. If

you do not wish to change the ring time, press the ring time the same as the last setting.

You hear a confirmation tone after pressing pressing

then # to make

and again after

Strata CT Standard Telephone User Guide November 2001

Features Call Forward

5. Hang up.

➤

To cancel Call Forward

1. Lift the handset. You hear internal dial tone.

2. Press

3. Hang up. You hear confirmation tone again.

#601

Notes

You can continue using your phone in the usual manner

●

while Call Forward is in effect. If Call Forward is set:

●

Exchange lines that ring your station exclusively will

●

forward—Exchange lines that ring more than one station will not forward.

Exchange line calls transferred to y our station w ill

●

forward. Internal calls will forward.

●

Call \Forward has priori ty over the hu nt feature set in

●

system programming.

Call Forward—External

This feature enables you to forward new, incoming calls to a number outside of the system. Call Forward-External doe s not forward interna l cal ls or ca lls transferred to yo ur t el ephone. The only

calls that it forwards are incoming D irect-Dial-Inward (DDI) calls and calls over Exch ange lines dedicated to ring your station.

However, any of t he other Call Fo rward modes can be set simultane ously wit h Call Fo rward-Ext ernal. Other Call Forward modes will be active for internal and transferred calls.

Strata CT Standard Telephone User Guide November 2001

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