Toshiba Strata CT User Manual

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TOSHIBA

Telecommunications Division

Digital Business Telephone Solutions

Standard Telephone

User Guide

Issue 2

November 2001

Publication Information

Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

It is intended that the information contained within this manual is correct at the time of going to print, however al l l iability for errors or omissions is excluded.

Version 2, November 2001

All rights reserved. No part of this manua l, cov ered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval system s—without express written permission of the publisher of this material.

Strata and Strata g y are registered trademarks of T os h iba Information Systems (UK) Ltd.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Introduction

Organisation ...................................................................................................................................iii

Action/Response .........................................................................................................................v

Related Documents/Media .............................................................................................................. v

Chapter 1 Features

Before You Begin ........................................................................................................................... 1

Flash/Recall ................................................................................................................................1

Incoming Call Ringing Patterns .................................................................................................2

Quick Reference .............................................................................................................................. 3

Making an Internal Call .............................................................................................................. 3

Making an Outside Call .............................................................................................................. 3

Making an Outside Call Using ISDN ......................................................................................... 3

Answering Calls .........................................................................................................................4

Account Code Calls ........................................................................................................................4

Forced Account Codes ............................................................................................................... 4

Emergency Override of Forced Account Code Dialling Requirements ..................................... 5

Verified Account Codes .............................................................................................................5

Voluntary Account Codes ..........................................................................................................5

Automatic Callback (ACB) ............................................................................................................. 6

Attendant Console Calling .............................................................................................................. 7

Call Forward ...................................................................................................................................8

Call Forward—External ............................................................................................................. 9

Call Hold ....................................................................................................................................... 13

Call Park Orbits ............................................................................................................................. 14

Strata CT Standard Telephone User Guide November 2001

Contents

Call Pickup ....................................................................................................................................16

Pick up Calls to a Group ...........................................................................................................16

Call Transfer with Camp-on ..........................................................................................................17

Exchange Line Queuing ................................................................................................................18

Conference and Tandem Calls ......................................................................................................19

Standard Telephones and/or Voice Mail Auto Attendant Devices ...........................................19

Direct Inward System Access (DISA) ..........................................................................................21

Door Phones ..................................................................................................................................23

Emergency Ringdown/Hotline Service .........................................................................................24

Message Waiting ...........................................................................................................................24

Set Message Waiting On Other Telephones .............................................................................25

Override Calls ...............................................................................................................................26

Busy Override or Off-hook Call Announce .............................................................................26

Do Not Disturb (DND) Override ..............................................................................................26

Executive Override ...................................................................................................................27

Paging Announcements .................................................................................................................27

Repeat Last Number Dialled .........................................................................................................27

Speed Dial .....................................................................................................................................28

Tone/Voice First Signalling ..........................................................................................................29

Chapter 2 Using the Toshiba Stratagy Voice Mail Systems

Setting Call Forward .....................................................................................................................31

Voice Mail Identification Code ................................................................................................31

Call Forward To Toshiba Voice Systems .................................................................................32

Voice Mail Message Retrieval ......................................................................................................33

Appendix A Access Codes

Exchange Line Access Codes .......................................................................................................35

Paging Access Codes ....................................................................................................................36

Speed Dial Access Codes ..............................................................................................................37

Notes to Users Index

Strata CT Standard Telephone User Guide November 2001

Introduction

This guide provides instructions for operating a standard tone or rotary dial telephone for Strata CT Systems.

Organisation

This guide is divided as follows:

♦ Chapter 1 – Features provides descriptions and operating procedures for all of the features

available with standard telephones.

♦ Chapter 2 – Using the Toshiba Stratagy Voice Mail Systems explains how to set up your

telephone to forward calls to a Toshiba Voice Processing System and to retrieve recorded messages left by callers.

Appendix A – Access Codes includes Exchange Line Access Codes, Paging Group and Zone

♦

Codes and Call Pickup Codes.

Notes to Users contains an overview of Safety Approval and EMC Compliance details.

♦

Strata CT Standard Telephone User Guide November 2001

iii

Organisation Introduction

Conventions

Conventions Description

Elaborates specific items or references other information. Within

Note

Important! Calls attention to important instructions or information. CAUTION!

WARNING! Alerts you when the given t ask could cause personal inj ur y or death.

[DN]

[PDN]

[SDN]

[PhDN]

Arial Bold Represents telephone buttons.

Plus (+)

Tilde (~) Means “through.” Example: 200~220 station range.

➤ Denotes the step in a one-step procedure.

➤

See Figure 10

some tables, general notes apply to the entire table and numbered notes apply to specific items.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

Represents any Directory Number button, also known as an extension or intercom number.

Represents any Primary Directory Number button (the extension number for the telephone). An extra appearance of the PDN on the same phone is not considered as a SDN.

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

Represents any Phantom Directory Number button (an additional DN).

Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential

entry. Example:

Denotes a procedure. Grey words within the printed text denote cross-references. In the

electronic version of this document (Strata Technical Library CDROM), cross-references appear in blue hypertext.

Strata CT Standard Telephone User Guide November 2001

Introduction Related Documents/Media

Action/Response

The left column gives you single or numbered steps

The right column give s the immedi ate response to your action. This

column also includes additional notes and comments. that you need to p erform a procedure. These steps apply to both mouse or keyboard use.

Before You Begin

Your telephone may not have all of the features mentioned in this guide. See your System Administrator to find out which features and codes apply to your telephone. If your telephone has a rotary dial, dial rotary phone, dial

when a procedure requires that you dial #. For example, to dial

44331

from a

#331

Flash/Recall

The term “flash” the hookswitch is used in a number of feature instructions. The following explains how to perform this function.

Important! If your telephone has a ‘Recall’ button, this can be used instead of ‘flashing’ the hook

switch.

Strata CT Standard Telephone User Guide November 2001

Before You Begin Features

➤

To Flash the hookswitch

➤ While on a call, flash

(press) the hookswitch down about 1/2 second, then release it.

Some Exchange line features, such as conferencing or behind PBX operation require “flashing the Exchange line,” to then dial the PBX feature access code or extension numbers.

➤

To flash an Exchange line

1. Momentarily press the hookswitch for about 1/2 second or press your recall button.

2. Press

. You hear PBX dial tone.

#45

3. You can now dial a PBX feature access code or extension number.

Incoming Call Ringing Patterns

You hear dial tone after flashing the hookswitch. Some telephones may have a special button which flashes the hookswitch.

Note The hookswitch is located i n the han dset cr adle of your

telephone.

After you press the hookswitch or recall, you hear dial tone. This hookflashes the Toshiba system only.

Your telephone ringing pattern is set in system programming. Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for

incoming outside calls. A distinct outs ide cal l ring pattern —0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, th ree seco nds

OFF—is available.

Strata CT Standard Telephone User Guide November 2001

Features Quick Reference

Quick Reference

Making an Internal Call

1. Lift the handset. You hear internal dial tone.

2. Dial the desired station numbe r.

Making an Outside Call

1. Lift the handset. You hear internal dial tone.

2. Enter an Exchange line number access code.

3. Dial the desired telephone number.

Making an Outside Call Using ISDN

If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you can make calls using this advanced service. See your System Administrator regarding your system’s capabilities.

1. Lift the handset. You hear internal dial tone.

2. Enter an Exchange line number access code.

3. Enter the desired telephone number. Your call rings through to the destination.

See Table 1 on page 36. You hear dial tone after entering the access code.

Note If you need to dial a subaddress (usually

required for cal li ng s tat ion equipment at a location requiring extra dialled digits), then, proceed to Step 4.

Strata CT Standard Telephone User Guide November 2001

Account Code Calls Features

4. Press the call

...or to enter a subaddress, press enter the subaddress, then press

to enable the system to di al

Answering Calls

➤ When your telephone rings,

lift the handset and speak.

Account Code Calls

Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The system records the Account Codes and can print them with other call details on a Station Message Detail Recording (SMDR) report.

Forced Account Codes

Some applications may require that you enter an Account Code, called a Forced Account Code, before dialling a telephone number. Forced Account Codes can be recorded for outgoing calls only.

The internal ring pattern is one second ON, three seconds OFF—for incoming outside calls.

You are connected to the calling party.

➤

To record a forced account code

1. Lift the handset. You hear dial tone.

2. Dial an Exchange line number access code.

3. Enter the Forced Account Code.

4. Dial the telephone number.

See Table 1 on page 36. The Exchange line accessed must be set to require a forced Account Code in system programming.

You hear dial tone after you press the last digit of a valid account code or busy tone after you press the last digit of an invalid code.

Strata CT Standard Telephone User Guide November 2001

Features Account Code Calls

Emergency Override of Forced Account Code Dialling Requirements

Forced Account Code requir ements can be bypassed by three emer gency number s, includ ing 999. See your system administrator for these numbers:

999 2) 3)

Verified Account Codes

Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes.

Voluntary Account Codes

Voluntary Account Codes are optional and ca n be enter ed anyti me after accessin g an Exchang e line or during a call.

An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialling area and must be entered prior to dialling the telephone number. As an example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming.

If the system is set for Verified Account Codes, you must enter specific codes when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

➤

To record a voluntary account code

1. After accessing an Exchange line or talking on a li ne, flash t he hookswitc h or press your recall button.

. You hear dial tone or if you were talking, a one-way speech

2. Press

3. Enter the Voluntary Account Code.

Strata CT Standard Telephone User Guide November 2001

#46

One sound burst confirms a verified code. If you hear two burst tones (invalid code), repeat Steps 1~3.

You hear dial tone and the Exchange line is on Hold.

path is connected: you can hear the caller, but they can’t hear you nor the account code entry.

Voluntary Account Codes must be entered d uring the ca ll. Dial tone stops after the first telephone number digit is dialled.

If you enter the code a fter acce ssing an Exch ange line, yo u are either reconnected to the outside caller or you hear dial tone.

Automatic Callback (ACB) Features

4. Dial a telephone number if you entered the code after accessing the Exchange line

...or resume talking or hang up if you entered the code during the call.

Automatic Callback (ACB)

After reaching a busy station or a station with the Do Not Disturb (DND) mode set, you can set Automatic Callback (ACB) to have the system cal l you back when the cal led station is no longer busy or in the DND mode. Automatic Callback does not apply to outside calls.

➤

To set Automatic Callback

1. After reaching a busy station, press

2. Hang up. You can make other calls while waiting for the called

3. Y our telephone rings at a fast rate when the called station becomes idle.

4. Answer within three rings to prevent the callback from being cancelled.

5. If you were attempting to make an outside call and did not use LCR, you must now redial the telephone number.

You hear busy tone, followed by dial tone (2 secs.), then busy tone.

station to become available.

You hear ringing, as if making a regular internal call. If you used Voice First instead of Tone Signalling, you hear a single tone.

If you hear busy tone after answering, it means the called party has already re cei ved or originated an oth er call. Your request is not cancel led. You will be c alle d agai n when t he station becomes idle.

If the original call was made using LCR, the telephone number is automatically dialed.

Strata CT Standard Telephone User Guide November 2001

Features Attendant Console Calling

➤

To cancel ACB (to busy or DND station)

1. Lift handset.

2. Press

3. Hang up.

#43

Attendant Console Calling

Up to four attendant consoles can be installed per system. There can be up to three ways to call the attendant console, depending upon system programming.

➤

To call any attendant console

➤ Lift the receiver and

press

➤

To call a particular console

➤ Lift the receiver and

dial the console’s Directory Number ______.

➤

To make an emergency call to a console

➤ Lift the receiver and

enter

#400

The call rings th e a ttend ant c onsole ’s between the consoles if more than one console is installed.

The call rings the console’s [PDN] button. Your System Administrator can provide the At tendant Console(s) internal number(s).

The In-EMGR LED flashes on all consoles.

button. These c alls rota te

Strata CT Standard Telephone User Guide November 2001

Call Forward Features

Call Forward

You can set your station to Call Forward (CF) to another station or voice mail for a variety of conditions, described in Step 2.

➤

To set Call Forward

1. Lift the handset. You hear internal dial tone.

2. Enter a C all Forward access code:

#601

#602

#603

#604

Answer

3. Enter the destination number.

4. If setting CF-No Answer or CF-Busy/ No Answer, press enter the ti me in seconds, then press

= All Calls Call Forward-All Calls—forwards all calls immediately; your

= Busy Call Forward-Busy—forwards calls immediately when your

= No Answer Call Forward-No Answer—forwards calls to another station if

= Busy/No

You hear confirmation tone.

telephone does not ring.

telephone is busy or in Do Not Disturb mode.

you do not answer within a ce rtai n ti me (tha t you desi gnate) . Not available from a rotary telephon e.

Call Forward-Busy/No Answer—forwards calls immediately to another station wheneve r you ar e busy o n ano ther call . Call s will also forward if you do not answer wit hin a cer tain time (that you designate ). Not available from a rotary telephon e.

This is the phone number where calls will forward.

You can enter the amount of time that your telephone rings before it fo rwards (08~60 seconds ). Always enter two digits. If

you do not wish to change the ring time, press the ring time the same as the last setting.

You hear a confirmation tone after pressing pressing

then # to make

and again after

Strata CT Standard Telephone User Guide November 2001

Features Call Forward

5. Hang up.

➤

To cancel Call Forward

1. Lift the handset. You hear internal dial tone.

2. Press

3. Hang up. You hear confirmation tone again.

#601

Notes

You can continue using your phone in the usual manner

●

while Call Forward is in effect. If Call Forward is set:

●

Exchange lines that ring your station exclusively will

●

forward—Exchange lines that ring more than one station will not forward.

Exchange line calls transferred to y our station w ill

●

forward. Internal calls will forward.

●

Call \Forward has priori ty over the hu nt feature set in

●

system programming.

Call Forward—External

This feature enables you to forward new, incoming calls to a number outside of the system. Call Forward-External doe s not forward interna l cal ls or ca lls transferred to yo ur t el ephone. The only

calls that it forwards are incoming D irect-Dial-Inward (DDI) calls and calls over Exch ange lines dedicated to ring your station.

However, any of t he other Call Fo rward modes can be set simultane ously wit h Call Fo rward-Ext ernal. Other Call Forward modes will be active for internal and transferred calls.

Strata CT Standard Telephone User Guide November 2001

Call Forward Features

➤

To set Call For ward-External

1. Store the number that calls will be Station Speed Dial location.

Important! Only perform Step 1 the first time Call

Forward- Ext ern al is set or when you change the destination. It is not necessary to store the destinatio n each time; i t remain s in system memory.

The Call Forward destination can be a telephone number over an Exchange line, a station over a tie line, or a station within your Strata CT system.

Use the Speed Dial storage procedures on Page 28 to store the destination number.

Call Forward-External. Use the Speed Dial s to rag e procedures detailed on P age 37.

When forwarding to an outside destination include the Exchange Line (or Exchange Line group) access code before the telephone number.

Example: 8015833700 801 = Exchange Line access code 5833700 = Telephone number

Important! See Table 1 on page 36 for Exchange Line/

Line Group access codes. The LCR access code “9” cannot be used.

2. Lift the handset and press

#670

3. Hang up. Incoming calls will forward to the destination stored at

➤

To cancel Call Forward-External

➤ Lift the handset and press

#670

Station Speed Dial Location 49.

Strata CT Standard Telephone User Guide November 2001

Features Call Forward

Remote Call Forward—External Destination Change

If Call Forward-External mo de is set at you r sta ti on, you can change the forwarding destination fr om a telephone outside of the system.

The destination is normally an external Public Telephone Network Number, but it can also be an internal Directory Number.

➤

To change the destination number

1. Call into the Strata CT system over an Exchange line programmed for the DISA feature.

2. After you hear dial tone,

, then enter a

#670

press [PDN].

3. Enter the Remote Call Forward-External security code.

You hear ring back tone signal, then internal dial tone for 10 seconds. Try again if you hear busy tone.

Note See the System Administrator for DISA telephone

numbers.

You hear a confirmation tone. If a number is n ot dia lled, th e syst em auto mati call y caus es

the DISA Exchange line to ring at telephones as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

You hear a confirmation tone. See the System Administra tor for the access code.

Strata CT Standard Telephone User Guide November 2001

Call Forward Features

4. Enter the new destination number.

You can enter an internal [PDN], or an Exchange or tie line access code + an exter nal telephone number.

With some systems, you can dial a line group cod e instead of an Exchange line number access code (see Table 1 on

page 36).

You cannot enter the LCR access code

Important!

Do not press #, since th at

ends the procedure (see Step

5). Instead, use

when

entering an Exchange line

access code.

. You hear a confirmation to ne.

#670

+ [PDN] + Remote Call Forward Security Code + #.

5. Press

➤

To cancel Call Forward-External remotely

➤ Enter

Strata CT Standard Telephone User Guide November 2001

Features Call Hold

Call Hold

You can place a call on hold and then make another call.

➤

To place a call on hold

1. While on a call, flash the hookswitch or press your recall button.

2. Press

➤

To return to the call on hold

➤ Lift the handset and pr ess

➤

To put the second call on hold

➤ Flash the hookswitch or press your recall button, then press

To go back to the original call

➤

➤ Flash the hookswitch or press your recall button, then press

#41

#42.

You hear dial tone.

and hang up. You hear a one-second burst of di al tone to confir m the cal l is

on hold. You can now make or receive calls.

You are reconnected with the held call. If you do not return to the call within a specified time, the call

rings back your phone. If you are busy on a nother call when the h eld cal l rec alls your

station, you hear two tone bursts of two beeps each, three seconds apart, in your handset.

The call remains camped-on to your station indefinitely. When you end the second call, the first call rings your stat ion.

#41

#42

To return to the second call

➤

➤ Terminate that original call. Then press

Strata CT Standard Telephone User Guide November 2001

to retrieve t he second call or wait for it to recall.

#42

Call Park Orbits Features

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

Hang up and retrieve the parked call at a later time

♦

Originate another call

♦

Access a voice paging device to announce the parked call for pickup from another station

♦

➤

To Park a call

1. While on a call, flash the

You hear dial tone. hookswitch or press your recall button.

2. Press

3. Enter a General Orbit Number

#332

900~919

(

) or [PDN].

You hear a one second confirmation tone. The call is

parked at the orbit or to an assigned [PDN]. If an orbit

number is busy, enter another number.

4. Hang up. Once the call is parked, you can make or receive other calls.

Notes

If the parke d call is not retrieved within a specified

●

time, the call rings back to your phone. If your phone is busy when the parked call recalls,

●

you hear two tones of two short beeps, three seconds apart. You can place the new call on hold and answer the parked recall or end the second call and answer the parked recall by hanging up. The parked call remains camped onto your phone until you respond.

Strata CT Standard Telephone User Guide November 2001

Features Call Park Orbits

➤

To retrieve a Parked call from any station

1. Lift the handset. You hear dial tone.

2. Press

#332

and enter th e Orbit Number that you used to park the ca ll.

➤

To park a call and page another station

1. While on a call, flash the hookswitch or press your recall button, press

2. Enter the General Orbit Number (

900~919

[PDN].

3. Enter a Page Group o r Zone access code (see Tables 2 and 3 on Page 36).

4. Make your announcement and include the Orbit Number.

5. Hang up to free the paging device.

#331

) or

You are reconnected to the parked call.

The original call is now parked on the lowest vacant Orbit Number or [PDN]. After you enter an Orbit Number, a short burst of dial tone prompts you to enter the Page access code.

If the parked call is not re trieved within a specified time, the call rings back to your phone.

Strata CT Standard Telephone User Guide November 2001

Call Pickup Features

Call Pickup

You can pick up a call that is ringing another st ation, a c all plac ed on hold at another s tation, a nd other types of calls with the Call Pickup feature.

1. Lift the handset and press

#5.

2. Press a Call Pickup code: You are connected to the caller. +

[PhDN]

(XXX=[PDN]/

XXX

Pick up a call ringing or on hold at a specific Primary or Phantom Directory Number [PDN] or [PhDN] (Releas e 3.1 and above).

#30

Pick up a telephone group page, internal call, or door phone call ringing a station.

#35

#7001~#7200

#38

Pick up an external pa ge. Pick up a ringing Exchange line. Pick up an Exchange line on hold (Lines 1~200).

Pick up Calls to a Group

Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or tra nsf er red) or internal calls that ar e ri ngi ng stations in your group or in other groups. You can belong to more than one group. See the System Administrator for group assignments.

➤

To pick up a call that is ringing in your pickup group(s)

➤ Lift the handset, then press

#5#34

Strata CT Standard Telephone User Guide November 2001

Features Call Transfer with Camp-on

➤

To pick up a call that is ringing in another group

1. Lift the handset. You hear dial tone. + the group pickup

2. Enter

access code (

#320~#339

Call Transfer with Camp-on

This feature enables you to transfer an outside call to a station that is either idle or busy.

➤

To transfer a call

1. While on an external call,

flash the hookswitch or press your recall button.

2. Dial the station number to

which the call will be transferred.

3. If the station is idle, announce

the call and hang up

You are connected to the call after dialling the group access code. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups will pick up the call.

Note These group pickup access codes can be entered

into a speed dial location for easier access.

You hear dial tone.

If you hear repetitive ringing after dialling, the call was made with Tone Signalling and you have to wait for the called party to answer.

...or if the called station is busy or does not answer, hang up.

...or if the call rings back to your phone, inform the caller and repeat the procedure.

Strata CT Standard Telephone User Guide November 2001

The call camps on to the busy station.

If the station does not answer within a predetermined time, the call rings back to your phone and camp-on is cancelled.

Exchange Line Queuing Features

...or, to reconnect to the transferre d line before it is answered, flash the hookswitch or your recall button again.

Exchange Line Queuing

If all outgoing Exchange lines are busy, the Exchange Line Queuing feature will ring your telephone when one is available.

➤

To set Exchange Line Queuing

1. If you hear busy tone after dialling an Exchange line

access code, press

2. Hang up. (You can make other calls while wai ting fo r a line to become available.)

3. Your telephone rings at a fast rate when an Exchange line becomes idle.

If the called party lifts the handset (or presses a [PDN] button on digital and electronic telephones) just before you flash the hookswitch or press recall again, you will enter a conference call.

Busy tone stops, followed by dial t one (2 sec s.), then b usy tone resumes.

4. Answer within three rings to prevent the callback from being cancelled.

5. Dial the desired telephone number.

➤

To cancel Exchange Line Queuing

➤ Lift the handset and press

#43

You hear Exchange dial tone. (If you hear busy tone, it means the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle.)

), the

If the original call was made using LCR (dial system automatically dials the number.

Strata CT Standard Telephone User Guide November 2001

Features Conference and Tandem Calls

Conference and Tandem Calls

Standard Telephones and/or Voice Mail Auto Attendant Devices

Strata CT enables you to participate in a variety of conference calls:

Up to four stations (including your own) may be conferenced on internal lines.

♦

Up to three stations (including your own) may be conferenced with one Exchange line.

♦

Up to two stations (including your own) may be conferenced with two Exchange lines.

♦

Step 1: Make a Conference Call or Tandem Two Exchange Lines

1. While on either an external call or internal call, flash the hookswitch or press your recall button.

2. (Optional) If you want to add an outside line, dial the Exchange line access code; otherwise proceed to Step 3.

3. Dial the telephone number that you want to add to the call.

4. If you hear a single tone, voice announce the call and ask the party to pick up

...or, if you hear ringing, announce the call once the party answers

...or, if the called station is busy, you can flash the hookswitch or press your recall button to return to the existing call.

You hear internal dial tone and the call is placed on hold. You will not hear the held p arty again until Step 4.

See Table 1 on page 36 for Exchange line a ccess codes. You hear dial tone when the line is accessed. (Up to two

Exchange lines can be conferenced.)

On internal calls, the new party must pick up the handset or press a [PDN] button to participate in a conference call.

Note If a called external number is busy, you must hang

up and re-initiate the call.

Strata CT Standard Telephone User Guide November 2001

Conference and Tandem Calls Features

5. If you are ringing an inter nal party, flash the hookswitch or press your recall button after the party answers

...or if you are ringing an outside line, you can flash the hookswitch or press y our

All parties are conferenced. If only your telephone is connected with two parties on

external Exchange lines, you can exit the conference by hookflashing or pressing recall again before you hang up. (See “(Optional) Add More Callers to a Conference or

Tandem Call” on Page 20.) The external lines remain

connected.

recall button before or after the party answers.

While a conference is being set up, all outside parties are held separately and cannot converse with each other.

Step 2: (Optional) Add More Callers to a Conference or Tandem Call

➤ For Conference calls: re pea t

substeps 1~4 of Step 1:

“Make a Conference Call or

If one of the stations hangs up on a two-station/two Exchange line conference call, the remaining station

maintains th e conference .

Tandem Two Exchange Lines” to add another party

to the conference.

...or for Tandem calls: hookflash or press recall again and hang up.

If only your telephone is connected with two parties on

external Exchange lines, you can exit the call to allow the

two external parties to continue talking.

Step 3: (Optional) Pick Up a Tandem Exchange Line Call

Note This step enables you to pick up a tandem Exchange-to-Exchange line call that was

established from your telephone.

If your telephone has established more than one tandem call, the call with the lowest line number is picked up.

Strata CT Standard Telephone User Guide November 2001

➤ Go off-hook and dial

#5#79

Features Direct Inward System Access (DIS A)

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button dialling) can call i n on Exchange lines programmed f or DISA a nd dial stations or outg oing Exchange lines without going through an attendant or operator.

➤

To make a Direct Inward Station call with DISA

1. From outside the syste m, call the DISA Exchange line phone number:___-______.

See the System Administrator for this number.

2. Listen for the repetitive ringback tone signal, followed by dial tone.

Try again if you hear busy tone.

3. During the 10 secs. of dial tone, make your call.

4. If you hear busy tone, press

5. When you hear dial tone, call again.

Strata CT Standard Telephone User Guide November 2001

If a number is not di alled , t he sys tem aut omatica lly c auses the DISA Exchange line to ring at telephones as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts it disconnects.

To call another station after completing a DIS A station call, the internal party must transfer you. Station Paging and System Paging cannot be made on DISA calls.

If the call is not answered after 6 rings or 24 seconds, whichever occurs first, you hear busy tone.

Direct Inward System Access (DISA) Features

➤

To make an outgoing call with DISA

1. From outside the sy stem, c all the DISA Exchange line telephone number:________.

See the System Administrator for this number.

2. Listen for repet itive ringb ack tone, then listen for dial tone.

Try again if you hear busy tone.

3. Dial an Exchange line number or line group access code. See Table 1 on page

36.

4. If a DISA security code is required (see the System Administrator), dial the code and listen for Exchange dial tone.

...or if a DISA security code is not required, you hear Exchange dial tone.

5. Press

to reset the timer for

four more minutes; otherwise, the call disconnects approximately one min. after the tone.

The dial tone is present for 10 secon ds to allow di rect dialling of a station internal number or Exchange line access code. If a number is not dialled, the system automatically causes the DISA Exchange line to ring at telephones as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects.

If the correct code is not entered, the call is disconnected.

A timer tone plays (approximately four mins.) that both parties hear after the call was made.

6. Dial a telephone number.

Strata CT Standard Telephone User Guide November 2001

Features Door Phones

Door Phones

You can call a door phone and monitor the immediate area surrounding the door phone. Only digital and electronic telephone stations can be called by door phone users, but you can pick up these calls when they are incoming by lifting your handset and dialling a pick up access code.

➤

To call/monit or a door ph one

1. Lift the handset. You hear dial tone.

2. Dial the door number:

Door Phone Location

#151 #152 #153 #154 #155 #156 #157 #158 #159 #161 #162 #163

1A 1B 1C 2A 2B 2C 3A 3B 3C 4A 4B 4C

➤

To pick up a door phone call that is ringing another station

1. When you hear a door phone call, lift the

Door phone calls ring from one to five times, depending on system programming.

handset.

2. Press

Strata CT Standard Telephone User Guide November 2001

#5#30

Emergency Ringdown/Hotline Service Features

Emergency Ringdown/Hotline Service

The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension, after the ringdown timer expires, by going off-hook.

The Hotline Service feature is often used for telephones in hotel/motel lobbies. This same feature is referred to as Emergency Ring down in healt hcare fac ilit ies, wher e it is used to assis t calle rs who may not be able to complete a call by dialling.

Note Electronic and digital telephones cannot perform this feature, but they can receive Hotline

Service or Emergency Ringdown from standard telephones.

➤

To make a hotline or emergency ringdown call

➤ Lift the handset off-hook. The designated station will automatically ring after the

ringdown timer expires. If a valid feature access code or DN is dialled before the

ringdown timer expires, aut omat ic r in gdown do es not occur.

Message Waiting

If your station is idle or busy on a call whil e another s tation t ries to con tact you, t he callin g stati on can turn on the message waiting LED on your telephone. Your Message Waiting lamp flashes when there is a message.

Up to four message waiting indications can be left at a station at any one time.

An example of an incoming Emergency Ringdown call to an electronic or digital LCD telephone is shown on the right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF.

Strata CT Standard Telephone User Guide November 2001

205 CALLING RINGDOWN

Features Message Waiting

➤

To answer a Message Waiting light

1. Lift the handset. You hear dial tone.

2. Press

#408

. Y our phone rings t he device th at set the indication. If there

is no answer , hang up and try la ter. (The LED continues to flash.)

3. If your telephone calls a busy

The LED continues to flash. station or there is no answer, hang up and try later.

...or you can bypass this message and listen to the next message by going on-hook and repeating Steps 1 and 2.

4. After receiving the message, hang up.

➤

To cancel the Message Waiting light

If the Message Waiting LED continues to flash, you have more messages—repeat Steps 1 ~3 to retrieve them.

1. Lift the handset. You hear dial tone.

2. Press

Note If it was voice mail that lit your message waiting LED, it will automatically turn off your

#409

The Message Waiting indication is cancelled.

LED as soon as you retrieve your messages.

Set Message Waiting On Other Telephones

After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can set a Message Waiting indication on the called telephone. A flashing lamp or LED at the called telephone indicates a ca ll is waiting. The stat ion user ca n pres s the but ton as socia ted wit h the f lashi ng LED or enter

➤

To set a message waiting indication on another telephone

1. If a called te lephone statio n is busy or does not answer, press

2. Hang up.

Strata CT Standard Telephone User Guide November 2001

to call you back.

#408

7777

A Message Waiting light is set at the station. If you are calling a standar d telephone , the telep hone must h ave with a message waiting light. All Toshiba digital or electronic telephones have Message Waiting lights.

Override Calls Features

➤

To cancel the message waiting indication on another telephone

➤ Lift the handset and press

#64

station number with the message light.)

XXX

. (

XXX

You hear busy tone if the called station is busy, or you hear repetitive ringing or a single tone if the called station is idle.

The Message Waiting indication on the station is turned OFF.

Override Calls

Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any station can initiate Busy Override. Off-hook Call Announce is another way to contact a busy station; it lets you speak to a digital telephone user who is off-hook.

Busy Override or Off-hook Call Announce

➤ After reaching a busy

station, press ...or to OCA, dial 21 or 12.

Do Not Disturb (DND) Override

DND Override lets you send a tone to an idle station in the DND mode to indicate that a call is coming in.

The busy station r ece iv es a tone signal, indica ti ng a waiting call.

If the busy station has the Off-hook Call Announce (OCA) feature, then you can immediately talk to the called party.

➤ After reac hing a station in

DND mode, press

Note Executive Override and DND Override are optional fe ature s, enabl ed in syst em progra mming

The DND station receives a tone signal, indicating that a call is com ing in.

Note Your station must be programmed for this feature.

Strata CT Standard Telephone User Guide November 2001

Features Paging Announcements

Executive Override

Executive Override enables you to enter a conversation.

➤ After reaching a busy station,

press

Paging Announcements

You can make page announcements to digital and electronic telephone speakers and external speakers. Telephones are assigned to specific page gro ups in system progra mming. A page can be sent to external speakers (all zones), if enabled in system programming.

1. Lift the handset. You hear dial tone.

2. Enter a page access code. See Tables 2 and 3 on Page 36.

3. Make your announcement in a normal voice level and then repeat the announcement.

4. Hang up when you have completed your announcement.

You can now enter the conversation. An optional tone signal can be heard by the called parties prior to your entrance.

Note Your station must be programmed for this feature.

Repeat Last Numb er Dialled

This feature enables you to easily redial the last number called.

1. Lift the handset. You hear dial tone.

. The system automatically dials the last telephone number that

2. Press

Strata CT Standard Telephone User Guide November 2001

you entered.

Speed Dial Features

Speed Dial

Speed Dial enables you to call a telephone numbe r by dialling a brief access code, inste ad of having to dial the entire telephone number. There are two types of Speed Dial numbers: Station Speed Dial numbers, which you can assign to buttons on your own station and System Speed Dial numbers, which are a ssigned from the System Administrator’s station or an attendant console, but they can be used by other stations.

Speed Dialling is not available on rotary telephones.

➤

To store a station speed dial number

1. Lift the handset. You hear dial tone. . You hear a short tone.

2. Press

#66

3. Press

4. Enter the access code where

you wish to store the telephone number.

5. Dial the Exchange line

number access code to be stored.

6. Enter the telephone number . The number can be up to 20 digits , including t he Exchange

7. Press

# *

See Table 4 on page 37.

See Table 1 on page 36.

line access code.

. You hear confirmation tone once the Exch ange li ne acc ess

code and the telephone number are stored. They will be automatically dialled when you enter the Speed Dial access code.

Repeat this procedure to replace the stored telephone number with a new one.

Strata CT Standard Telephone User Guide November 2001

Features Tone/Voice First Signalling

➤

To make a call with a station or system speed dial code

1. Lift the handset. You hear dial tone. *. Dial tone continues.

2. Press

3. Dial a Speed Dial access

code.

Dial tone continues while you enter the access code. See

Table 4 on page 37. The system automatically dials the

telephone number assigned to this code.

Tone/Voice First Signalling

Your Strata CT system may be set for Tone Signalling or Voice First Signalling as the standard internal call signalling method for calls to di gital and electronic telephones. The Tone Signal consists of repetitive ring tones, while the Voice First Signal consists of a tone burst followed by the caller’s voice. Standard telephones always ring with Tone Signalling, no matter what the system signalling method. When you initiate a call, you can change to the alternate signalling method.

➤

To change the signalling mode

1. Call an internal digital/

electronic telephone.

2. T o change the mode, press

If the signalling mode is se t for Voice Fir st Signall ing, you hear a single tone burst followed by the caller’s voice or sounds from the surrounding area of the called telephone.

If the signalling mode is set for Tone Signalling, you hear repetitive ringback tone.

. Ringing stops and you hear a tone burst if you changed

from Tone Signalling to Voice First Signalling. You can converse after the tone burst.

Strata CT Standard Telephone User Guide November 2001

The call rings the ca lled stat ion i f you changed from Voice First Signalling to Tone Signalling.

Tone/Voice First Signalling Features

Strata CT Standard Telephone User Guide November 2001

Using the Toshiba Stratagy Voice Mail Systems

This chapter explains how to program your telephone for Call Forward and message retrieval when using a Toshiba StratagyVoice Mail System with your Strata CT system.

Refer to the appropriate Toshiba Voice processing user guide for more information.

Setting Call Forward

You can program your telephone to forward to the Toshiba Stratagy Voice Mail System to answer your calls when you are busy or not available.

Voice Mail Identification Code

To direct forwarded calls to your mailbox—your personal storage space for voice messages—and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code once for your telephone Intercom Number.

Strata CT Standard Telephone User Guide November 2001

Setting Call Forward Using the Toshiba Stratagy Voice Mail Systems

➤

To store the voice mail ID code

1. Go off-hook. You hear dial tone.

2. Press

3. Press

#656

4. Enter your mailbox number. This could be the mailbox number for your Directory

. You hear confirmation tone. The VM ID code is

5. Press

➤

To cancel the voice mail ID code

1. Go off-hook. You hear dial tone.

#656

2. Press

3. Press

#656

#656#656

. You hear confirmation tone. The ID code is cancelled.

####

. You hear confirmation tone.

setting the Voice Mail Call Forward digit seque nce. This code does not forward calls to the Voice Mail system.

Number.

automatically sent to the Voice Mail system whenever calls to your telephone are forwarded to it.

Note Steps 1~5 are required for the initial storage of

VM ID code to the Toshiba StratagyVoice Mail system. Once programm ed, these digits remain in memory until changed. Repeat Steps 1~5 to change the code.

. You hear confirmation tone.

is the access code for

#656

Call Forward To Toshiba Voice Systems

By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, information about the call will automatically be sent to the Voice Mail system, so that the callers who call your telephone and cal l for ward t o voice mail will b e a utomati call y conne cted to y our voi ce mai l box. ( See

“Call Forward” on Page 8 for instructions on using this function.)

Strata CT Standard Telephone User Guide November 2001

Using the Toshiba Stratagy Voice Mail Systems Voice Mail Message Retrieval

Voice Mail Message Retr ieval

You can program your telephone to automatically retrieve your voice mail messages.

➤

To program your telephone to retrieve messages

1. Go off-hook. You hear dial tone.

2. Press

3. Press

4. Enter your mailbox

5. Press

➤

To retrieve messages

➤ When the Msg Lamp

#657

. You hear confirmation tone.

number plus your security code.

. You hear confirmation tone.

flashes, go of f-hook and

#408

press

is the acces s code for

#657

setting the Voice Mail message retrieval digit sequence. Thi s code does not forward calls to the Toshiba Stratagy Voice Mail system.

By storing your security code, you avoid having to enter your code every time you access your mailbox; however, this will also allow anyone to retrieve your messages from your phone. If a security code is not desired, do not include it.

The Voice Mail System is called and you are automatically connected to your Voice Mail box.

If you have multiple messages from other telephones, go onhook and then repeat this step to skip the next message.

Note Your phone must be programmed to retrieve messages

per the previous steps.

Strata CT Standard Telephone User Guide November 2001

Voice Mail Message Retrieval Using the Toshiba Stratagy Voice Mail Systems

Strata CT Standard Telephone User Guide November 2001

Access Codes

This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group and Paging Zone Codes.

Exchange Line Access Codes

Exchange lines are used when you dial an outside number. If your telephone does not have a CO or

button, you can enter the appropriate code listed in Table 1 to access an outside line. See your

Line

System Administrator for the code which applies to your telephone.

Strata CT Standard Telephone User Guide November 2001

Paging Access Codes Using the Toshiba Stratagy Voice Mail Systems

➤

To access a line

➤ Press [PDN] + Exchange Line Access Code

Table 1 Exchange Line Access Codes

Processor Exchange Line Access Codes

B1CU 9 or 801~808 or #7001~#7032 B2CAU/B2CBU, B3CAU/B3CBU 9 or 801~816 or #7001~#7120 B5CAU/B5CBU 9 or 801~816 or #7001~#7200

Notes

In some systems, 9 accesses a general group code, an outside line, or Least Cost Routing (LCR). System

♦

users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed with LCR, you may not hear internal dial tone, depending on syst em programming.

♦

801~816 accesses line groups 1~16, respectively.

♦

#7001~#7200 accesses individual lines 1~200, respectively.

Paging Access Codes

Your telephone can be assigned to page group(s). Telephones can be a member of more than one group and each group can have as many as 120 stations. Station users can access each group separately by dialling an access co de (Tables 2~3).

➤

To enter a paging group access code

➤ Press [PDN] + Access Code.

Table 2 Paging Groups

Paging Group Access Code Paging Group Access Code

Station Group A #311 Station Group E #315 Station Group B #312 Station Group F #316 Station Group C #313 Station Group G #317 Station Group D #314 Station Group H #318

Note If you are storing onto a Speed Dial code, enter

in place of #.

Strata CT Standard Telephone User Guide November 2001

Using the Toshiba Stratagy Voice Mail Systems Speed Dial Access Codes

Table 3 External Paging Zones

External Paging Zone Access Code External Paging Zone Access Code

All processors

Paging

All Call Page Zone

B1CU, B2CAU/B2CBU & B3CAU/B3CBU

Zone A #35 Zone C #37 Zone B #36 Zone D #38

B5CAU/B5CBU

Zone A #351 Zone E #355 Zone B #352 Zone F #356 Zone C #353 Zone G #357 Zone D #354 Zone H #358

#30

All Call, External Page Zone

Paging

#39

Speed Dial Access Codes

The number of station and system speed dial numbers available to you depends on the size of your company’s telephone syste m. Check with your Sy stem Administr ator to find out which code s apply t o your system.

Once you store a telephone number on any of the codes listed below, you can dial the number by

entering the code, such as

Table 4 Speed Dial Access Codes

Telephone System Size Station Speed Dial Codes System Speed Dial Codes

Small System

B1CU

Medium System

B2CAU/B2CBU & B3CAU/B3CBU

Large System

B5CAU/B5CBU

Strata CT Standard Telephone User Guide November 2001

(see Table 4.)

100~139 200~999

Speed Dial Access Codes Using the Toshiba Stratagy Voice Mail Systems

Strata CT Standard Telephone User Guide November 2001

Notes to Users

Step 1: Safety Approval

Toshiba Information Sys tem (U.K.) Ltd declare that the Strata CT complies w ith the EEC’s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000.

The notes listed below form part of the products compliance with the aforementioned European Norm.

1-1. The system, PCOU/RCOU/RCOS unit, must be earthed. The earth connection must be

hardwired to a main distribution point. The main cabinet must be earthed.

1-2. Table A1 below identifies and classifies the ports available on the system:

Table A1

Type of Circuit

(EN60950

Classification)

SELV Power Supply

SELV Processor Boards:

SELV PDKU2A For connection of Toshiba propriety terminals. SELV PEKU2F For connection of Toshiba Visually Handicapped Console terminals. TNV3 RSTU1F For connection of approved 2 wire devices. TNV3 RSTU3F For connection of approved 2 wire devices. TNV3 PCOU2F/PCOUS2F For connection to PTO provided Loop Call Unguarded Clear

TNV3 RCOU3F/RCOS3F For connection to PTO provided Loop Call Unguarded Clear

Port Location Port Description

For connection of external 24 volt batteries.

BPSU672F

For connection of external Music-on-Hold source B1CU1F , B2CAU1A, B3CAU1A, B5CAU1A

exchange lines.

Strata CT Standard Telephone User Guide November 2001

Safety Approval Notes to Users

Table A1 (continued)

Type of Circuit

(EN60950

Classification)

TNV1 RBSU2A 2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN

TNV1 RBSU1A 2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN

TNV1 RBSS1A & RBSS2A 2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN services. TNV1 RPTU1F 1ccts ISDN30, (CTR4), primary rate I/F> For connection to euro-

TNV2 PACU2F 4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO

TNV2 PEMU2F 4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO

SELV PEPU2A Contains various ports for connection of audio paging amplifiers, dry

SELV PIOU2A Contains various ports for connection of audio paging amplifiers, dry

SELV PIOUS2A Contains various ports for connection of audio paging amplifiers, dry

SELV RSIU1A Serial port board, (1 x V24), for programming/Call Logging. SELV RSIS1A Serial port board, (1 x V24), for programming/Call Logging. Fits on

SELV RRCU1A Optical interface board for connecting remote cabinets. SELV EKT and DKT Headset ports on any of the range of key telephones.

Port Location Port Description

services.

ISDN services.

Private Circuit services.

relay contacts to control external equipment.

relay contacts to control external equipment,two RS232 ports for connection to PCs or printers.

RSIU1A.

Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie.

SELV ports must only be connected to SELV type ports.

♦

TNV ports must only be connected to TNV type ports.

♦

1-3. The system must hardwired into a switched fused spur, this spur must be installed in

accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992.

1-4. Environmental Installation details.

The Strata CT is designed to work within the following environmental conditions:

Strata CT Standard Telephone User Guide November 2001

Notes to Users EMC Compliance

Operating temperature 0oC to 40oC

♦

Humidity 20% to 80%

♦

1-5. Lithium Batteries

Warning! All service personnel are informed that Lithium type battery cells are fitted to the

following units - B1CU1F, B2CAU1A, B2CBU1F, B3CAU1A, B3CB1F, B5CAU1A, B5CBU1F. In accordance with safety requirements you are advised that in the event of these cells going faulty, the entire unit must be returned to Toshiba Information Systems for correct disposal. Under no circumstances must the cells be removed or replaced.

Step 2: EMC Compliance

Toshiba Information Sys tems (U.K.) Ltd declare th at the Strata CT complies with the EEC’s EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed and found to comply with the following generic standards, in the present absence of any product specific standards:

EN55022:1998, (Emissions)

♦

EN52024:1998 (Immunity)

♦

The notes listed below form part of the products’ compliance with the aforementioned European Norm.

To ensure EMC compliance the system must installed in accordance with th e instructions in the “Installation and Maint enance” manual. In order to maintain compliance any shielded cables supplied and/or ferrite suppression cores must be used.

Equipment details

Base Cabinet Dimensions: Expansion Cabinet Dimensions:

Height - 296mm Width - 672mm Depth - 270mm

Weight - 14.1kg (fully equipped)

Warning! This is a Class A product. In a domestic environment this Product may cause radio

interference in which case the User may be required to take adequate measures

Strata CT Standard Telephone User Guide November 2001

Height - 254mm Width - 672mm Depth - 270mm

Weight - 14.1kg (fully equipped)

Type Approval Notes to Users

Step 3: Type Approval

Toshiba Information Systems (UK), Ltd, (TIU), h ereby declares that the Strata CT product complies with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal Equipment directive). A manufact ur e’s Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market.

The Strata CT is classif ied as “Call Routing Apparatus” it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating “calls”. Table A2 below lists the intended purposes of all the system interfaces.

Table A2

Interface Type Network Service

PCOU2F/RCOU3F/RCOS3F Analogue Loop Calling Unguarded Lines RPTU1F Euro ISDN30 service. Approved to CTR 4. RBSU1A & RBSU2A Euro ISDN2 service. Approved to CTR 3. PACU2F Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17. PEMU2F Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.

The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply. Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The

information contained in this paragraph supports Toshiba’s claim:

The following features require the interconnection of 2 or more exchange lines.

Multi-party conferencing

♦

Call Forward External*

♦

Translation of Un-used Extension numbers*

♦

DISA*

♦

*Warning! These features can allow an Incomi ng callers access to an outgoin g exchange line. Ther e is

an engineering programming parameter which can disable these features. In addition the DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier to ensure any necessary security measures are enabled.

Strata CT Standard Telephone User Guide November 2001

Notes to Users Network Planning Information

Step 4: Network Planning Information

4-1. Strata CT Tone Plan.

Table A3 below lists the characteristics of the tones and signals used in Strata CT.

Table A3

Tones/Signal to: Frequency Cadence Meaning

Exchange Line Musi c On Hold N/A Call on Hold DKT 500/640Hz

modul.10Hz 1300/1780Hz modul.10Hz 860/1180Hz modul.10Hz 2000Hz mod by 10Hz 500Hz 1000/800Hz 1000/800Hz 660/500 2000Hz

2 Wire extns 20Hz

DTMF A DTMF D DTMF B MWI Signal

Tie Lines 400Hz

350/440Hz 400/450Hz 400HZ

DISA calls 400Hz

350/440Hz 4000/450Hz 400Hz

Internal general 350/400Hz

400/450Hz 400Hz 400Hz 400Hz

1s On 3s Off 1s On 3s Off 1s On 3s Off 1s On 3s Off 1s On 3s Off

0.6s On 1000Hz/0.6s On 800Hz

0.6s On 1000Hz/0.6s 800Hz

0.7s On 660Hz/0.7s On 500Hz 1s On 3s Off

1s On 3s Off 80 or 160mS 80 or 160mS 80 or 160mS

0.9 ON/0.1s Off

0.375s On/0.375s Off Continuous

0.4 On/0.2s Off/0.4s On/2s Off

0.375s On/0.375s Off

0.375s On/0.375s Off Continuous

0.4 On/0.2s Off/0.4s On/2s Off

0.375s On/0.375s Off Continuous

0.4 On/0.2s Off/0.4s On/2s Off

0.375s On/0.375s Off

0.375s On/0.375s Off 1s On

I/C PSTN call Opt.1. I/C PSTN call Opt.2. I/C PSTN call Opt.3. I/C PSTN to Busy DKT I/C Int call Call from D/phone A Call from D/phone B Call from D/phone B Busy/DND Override

Ring Signal Voice Mail Answer Voice Mail Disconnect Voice Mail Recall Message Waiting Signal

Extension Busy Dial Tone Ring Tone Delay Busy Tone

Dial Tone Ringing Tone Extension Tone NU/Reorder Tone Executive override

Strata CT Standard Telephone User Guide November 2001

Network Planning Information Notes to Users

4-2. System Port to Port losses.

Table A4 below lists the various “typical” transmission gains/losses when inter-connecting the various port types.

Table A4

PCOU2F/

Sys Port Type

PCOU2F/RCOU3F/RSOS3F 3.7 3.7 1.8 1.9 1.8 1.9 3.1 3.2 -0.7 -1.5 RPTU1F 1.91.80000 RBSU2A 1.91.80000 PEMU2F 3.13.21.31.31.31.32.62.6-2.0-2.0 PACU2F -0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0 RSTU3F _0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2

RCOU3F/

RCOS3F

to fm to fm to fm to fm to fm to fm

RBSU1A RPTU1F PEMU2F PACU2F RSTU3F

-Values indicate a transmission loss. 4-3. Loudness Rating.

The table below lists the measured loudness rating of the Toshiba proprietary terminals.

SLR and RLR @ 0km PSTN. (All values are +/-dB)

Table A5

System Port Type PDKU2F ITS-A

SLR RLR PCOU2F/RCOU3F/RSOS3F 1dB -5dB to -16dB RPTU1F/

RBSU1A/ TBSU1A

PEMU2F 4dB -2dB to -14dB P A CU2F 8dB 0dB to -9dB

6dB 2dB to -10dB

Strata CT Standard Telephone User Guide November 2001

Index

about this book

conventions

related documents access codes account code calls answering attendant console call ing automatic callback (AC B)

busy override 26

call

hold

13 park orbits pickup transfer with camp-on

call forward

external to voice mail

calling

internally outside

8 9

conferenc e calls

direct inward system access ( DISA) 21 do not disturb (DND) do not disturb (DND)

override

door phones

26 23

emergency

call to a console override of forced account code ringdown

exchange line

access codes

queuing exchange-to-exchange line calls (tandem) executive override external paging zones

flash an ex change line 2 flash the hookswitch forced account codes

Strata CT Standard Telephone User Guide November 2001

hold 13 hotline service

integrated services digital networking (ISDN) 3

access codes

tandem exchange line call 19 tone/voice first signalling transfer

Index

Least Cost Routing (LCR) 18

message wa iting 24

other telephones

override 26

busy

26 do not disturb forced account code

paging announcements 27 paging group codes park and page park calls pickup calls

repeat last number dialled 27 ringing patterns

verified account codes 5 voice mail

message retrieval

voluntary account codes

speed dial 28

Strata CT Standard Telephone User Guide November 2001

Toshiba Strata CT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Organisation

Action/Response

Related Documents/Media

Before You Begin

Flash/Recall

Incoming Call Ringing Patterns

Quick Reference

Making an Internal Call

Making an Outside Call

Making an Outside Call Using ISDN

Answering Calls

Account Code Calls

Forced Account Codes

Emergency Override of Forced Account Code Dialling Requirements

Verified Account Codes

Voluntary Account Codes

Automatic Callback (ACB)

Attendant Console Calling

Call Forward

Call Forward—External

Call Hold

Call Park Orbits

Call Pickup

Pick up Calls to a Group

Call Transfer with Camp-on

Exchange Line Queuing

Conference and Tandem Calls

Standard Telephones and/or Voice Mail Auto Attendant Devices

Direct Inward System Access (DISA)

Door Phones

Emergency Ringdown/Hotline Service

Message Waiting

Set Message Waiting On Other Telephones

Override Calls

Busy Override or Off-hook Call Announce

Do Not Disturb (DND) Override

Executive Override

Paging Announcements

Repeat Last Numb er Dialled

Speed Dial

Tone/Voice First Signalling

Setting Call Forward

Voice Mail Identification Code

Call Forward To Toshiba Voice Systems

Voice Mail Message Retr ieval

Exchange Line Access Codes

Paging Access Codes

Table 2 Paging Groups

Speed Dial Access Codes

Table 4 Speed Dial Access Codes

Notes to Users

Index