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Introduction
This quick reference guide applies to Toshiba 3000and 2000series digital telephones connected to a Strata CTX system.
See your Telephone System Administrator to find out which features you have. Use the check boxes or blank lines to enter the variable selections for your telephone.
What’s My Line?
Throughout this guide, the word “line” is mentioned. Check mark which Line type you have. For example, you will be instructed to “select a line.” “line” can be:
Line button
Pooled Line Group
Group Line button
Line out requiring an access code – where you enter an outside line or line group access code (for example, dial to get an outside line).
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming feature you have on your system. Then go through the rest of this guide and check mark that feature where it’s noted.
Automatic Line Selection (ALS): For outgoing calls: You have ALS if you hear dial tone and the Line LED lights steady green when you lift the handset or press 6SNU.
Ringing Line Preference: You answer an incoming Line ringing your station by lifting the handset or pressing 6SNU.
Tone Signaling: Internal incoming call: you hear successive ring tones, then lift the handset or press 6SNU.
Voice First Signaling: Internal incoming call: your phone does not ring; instead you hear a long tone, then the caller’s voice. Talk in the direction of your phone, or answer the call as you normally would by lifting the handset or pressing 6SNU.
Note You can change between Tone and Voice Signaling on a call-by-call basis by pressing after dialing an internal telephone number.
Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have to press 6SNU or lift the handset before dialing internal or external speakerphone calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light up.
Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your System Administrator to see if these codes have been changed. If so, write the new codes in the blank lines and cross out the default codes. For example:
&QI 7UQ + or 
.
Making a Call
Hot Dialing
1.To make a call using Hot Dialing, dial the number.
2.When connected, you can continue speakerphone operation or lift the handset and continue the conversation.
Spkr Button
1.To make a call, press 6SNU.
2.Dial the number.
3.When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.
Handset
1.To make a call, lift the handset, then dial the number.
2.When connected, you can continue to use the handset or switch to speakerphone by holding down 6SNU and replacing the handset.
Answering a Call
³ Lift the handset or press 6SNU.
If you don’t have Ringing Line Preference: press the flashing line or extension button and lift the handset.
Handsfree Answerback
To receive a handsfree internal call over the speakerphone
1.You hear a single long tone, then the caller’s voice. Do not lift the handset; speak toward the telephone in a normal voice.
2.Press 6SNU or take the handset off-hook if you wish to transfer the call or place it on hold.
To switch between Handset and Speakerphone
³ Press 6SNU and place the handset on-hook to switch from Handset to Speakerphone mode.
Account Code Calls
To dial with a Forced Account Code (FAC)
1.Place a call in the normal method.
2.After the tone burst, enter the Account Code.
If the code is invalid, you hear re-order tone and the call is rejected.
To use an Emergency Override of an FAC
You can bypass Forced Account Code requirements with three emergency numbers, including . See your System Administrator for these numbers: ____________
To dial with Voluntary Account Codes
1.After accessing a CO line, press $FFRXQW &RGH
...or &QI 7UQ + BBBBBBBB.
You can enter it at any time during a call.
2.Enter the Account Code.
You should hear confirmation tone if the code is valid or two short tones if it is invalid.
3.Dial a telephone number if you entered the code after accessing an outside line or resume talking or hang up if you entered the code after the call.
Call Transfer
1.While on a call, press &QI 7UQ.
2.Dial the extension and announce the call or “blind transfer” (hang up).
During call transfer, you can reconnect to the original caller by pressing your flashing extension button.
3.Camp on to a busy station: If the station is busy, hang up. The called station receives a tone. Once the busy line is free, the transferred line is called back.
Conference Calls
1.While on a call, press &QI 7UQ.
2.Call another station or outside line.
3.When the called party answers, press &QI 7UQ. If it’s busy or there’s no answer, press &QI 7UQ again to return to the original connection. All parties are conferenced.
4.Repeat the above steps to add more lines. Keep in mind the maximum number of allowed conference parties.
Note When the “master” of the conference hangs up, control transfers to the first internal station added to the conference call. If no other internal stations are in the conference call, the call disconnects.
To transfer conference control
1.Do steps 1 and 2 above to add the line to which you wish to transfer conference control.
2.Announce the call and hang up to transfer the call. This station is now the conference “master” with the ability to add or delete parties.
To hold a conference call
³If you are the “master” conference controller, press +ROG once (or twice for Executive Hold) to place the conference call on hold.
The conference continues and you can join at any time without giving up “master” abilities. Music-on-hold is suppressed in this mode.
To delete the last member added to a conference
³ While a call is in progress, press the &DQFHO button.
To conference two outside Lines
1.While talking on an outside call, press &QI 7UQ.
2.Access an outside line.
3.After the party answers, press &QI 7UQ.
4.If you receive a busy tone or if the station does not answer, press the flashing button to return to the original call.
5.Press &QI 7UQ and hang-up.
Note Most phone companies provide auto disconnect, but if it is not provided, the lines must be supervised to disconnect.
6.To supervise a tandem call, press the extension button. If the parties have finished, hang up or if the parties are still talking, press &QI 7UQ and hang-up.
Hold
1.To place a call on Hold, press the +ROG button.
2.To return to the held call, press the held line’s button.
If you do not return to the held call, it rings back to your phone. If you are busy on another call, you hear two tone bursts. If the held party hangs up, the call is released.
3.If you have additional lines at your station to hold, repeat Step 1 above.
To place a call on Exclusive Hold
³While on a call, press +ROG twice. (No one can accidently pick up your call.)
To place a call on Automatic Hold
³While on a call, press another extension button to receive/originate a new call. You can switch between calls without having to press +ROG.
Make sure this feature is programmed on your system; if not, existing calls will drop.
To place a call on Consultation Hold
If you have multiple extensions on your phone, you can hold a different call on each extension.
³ Press &QI 7UQ.
Call Forward - Any Calls (Internal & External)
There are two ways to perform each Call Forward:
³ Enter the button sequence below
All Calls: Press Ext. + or BBBBBBBB + Destination No.
Busy: Press Ext. + or BBBBBBBB + Dest. No.
No Answer: Press Ext. + or BBBBBBBB + Dest. No. + Timer (seconds, 2-digits) +
Busy No Answer: Press Ext. + or BBBBBBBB + Dest. No. + Timer (seconds, 2-digits) +
Cancel: Press Ext. + or BBBBBBBB
³...or program a flexible button to perform the sequence. See “Flexible Buttons”on the last page of this guide.
Call Park Orbits
To park a call
1.While on a call, press 3DUN LQ 2UELW
...or &QI 7UQ + or BBBBBBBB .
2.Specify the Park Orbit using one of the following:
•Press and the system automatically selects a General Park Orbit between ~ . The chosen orbit appears on the LCD.
•Enter a valid extension.
•Press and the system automatically selects your extension as the orbit.
3.Hang up. If the parked call is not retrieved, the call rings back to your phone.
To retrieve a parked call
1.Press 3DUN LQ 2UELW
...or your extension button + or BBBBBBBB .
2.Enter the Orbit Number where the call is parked.
726+,%$
© Copyright 2001
Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Blvd., Irvine, CA 92618-1697
CTX-QR-D3000-VA |
Version A, December 2001 |
4010365 |
http://telecom.toshiba.com |
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