Toshiba Standard Telephone User Manual

Download

Page 1

standard telephone

the highest form of intelligent communication

user guide

Page 2

TOSHIBA

Telecoms Division

Digital Business Telephone SystemsDigital Business Telephone Systems

Standard Telephone

User Guide

October 2002

Page 3

Toshiba Information Systems UK Ltd. Weybridge Business Park Addlestone Road, Weybridge Surrey KT15 2UL Tel: 01932 825069 Fax: 0870 2383776 www.telecoms.toshiba.co.uk

Publication Information

Toshiba Information Syst ems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operati ng specifications, without prior notice.

It is intended that the information contained within this manual is corre c t at the time of going to print, however all liability for errors or omissions is excluded.

CTX-STD-G Versio n 1, October 200 2

All ri gh t s rese r ve d. No part of this m a n ua l , c overed by t he c o pyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechan ical, including record ing, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata and Stratagy are registered trademarks of Toshiba Information Systems (UK) Ltd.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Page 4

Introduction

Organisation ....................................................................................................................................v

Conventions ................................................................................................................................... vi

Chapter 1 The Basics

Ringing Patterns ..............................................................................................................................1

Recall ..............................................................................................................................................2

Recall on Outside Lines .............................................................................................................2

Making a Call ..................................................................................................................................2

Answering a Call ............................................................................................................................. 2

Message Waiting .............................................................................................................................3

Responding to a Message Waiting Indication ............................................................................ 3

Turning On/Off Message Waiting LED on Another Extension ................................................. 3

Call Transfer ................................................................................................................................... 4

Conference Ca lls .................................... .................... ................... .................... .............................. 5

Adding Voice Mail to a Conference ........................................................................................... 6

Connecting Two Outside Lines .................................................................................................. 6

Chapter 2 Advanced Operation

Account Code Calls .................... .... .... .... .... .... .... .... .... .... .... ......................... .... .... .... .... .... ...............7

Verified/Non-Verified Account Codes .. .................................................................................... 7

Forced Account Codes ...............................................................................................................8

Voluntary Account Codes (Verified/Non-Verified) ................................................................... 8

Strata CTX Standard Telephone User Guide October 2002

Page 5

Contents

Automatic Busy Redial ...................................................................................................................9

Automatic Callback .........................................................................................................................9

Call Forward ..................................................... .............................................................................10

System ......................................................................................................................................10

Station ............ .......... ............ .......... ............ ............ .......... ............. .......... ............ ......................10

Call Forward Catego ries ...........................................................................................................11

Call Forward Settings .............................. .................................................................................11

Call Forward Procedures ..........................................................................................................12

Call Park Orbits ......................................................................................... ....................................14

Call Pickup ....................................................................................................................................15

Group Pickup ............................................................................................................................15

Page/Internal Call Pickup .........................................................................................................15

Call W aiting ... ............................................................................................................................... 16

Direct Inward System Access .......................... ........................................... .................................. 17

Do Not Disturb .............................................................................................................................. 17

Setting DND for Another Extension . .................... ...................................................................18

Door Loc k (s) ...... ........................................................ ...................................................................18

Door Phone(s) ...............................................................................................................................19

Emergency Ringdown ...................................................................................................................20

Override Calls ...............................................................................................................................20

Busy Override ...........................................................................................................................20

Do Not Disturb Override ..........................................................................................................21

Executive Override ...................................................................................................................21

Class of Service Override .........................................................................................................21

Privacy Override ....................................................................................................................... 22

Paging .. ........... ........ .......... ........ .......... ........ .......... ........ .......... ......... .......... ........ ............................ 22

Answering a Page .....................................................................................................................22

All Call Page ................ .............................................................................................................23

Emergency Page .......................................................................................................................23

Privacy . ...... ......... ...... ........ ...... ........ ...... ........ ...... ........ ...... ........ ....... ........ ...... ........ ........................ 23

Redial ............................................................................................................................................24

Speed Dial .....................................................................................................................................24

Make a Call Using Speed Dial .................................................................................................24

Strata CTX Standard Telephone User Guide October 2002

Page 6

Contents

Store a Station Speed Dial Number .......................................................................................... 25

Advanced Speed Dial Operation .............................................................................................. 25

Voice Mail - Direct Transfer ......................................................................................................... 26

Other Voice Mail Feat u res .................................................................. .....................................26

Feature Access Co d es .................. .............. .............. ................... .............. .............. ...................... 27

Notes to Users

Index

Strata CTX Standard Telephone User Guide October 2002

iii

Page 7

Contents

Strata CTX Standard Telephone User Guide October 2002

Page 8

Introduction

This guide provides operating instructions for standard analogue telephones connected to a Strata CTX system.

Organisation

This guide is divided as follows:

Chapter 1 – The Basics provides descriptions and operating procedures for all of the features

♦

available with standard analog telephones.

Chapter 2 – Advanced Operation explains how to use the features which are available on the

♦

standard telephone.

Notes to Users

♦

Index

♦

Strata CTX Standard Telephone User Guide October 2002

Page 9

Conventions

Conventions Description

Note

Important!

Arial Bold

Introduction

Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Represents telephone buttons. shows a multiple PC keyboard or phone button entr y. Entries without

spaces b et w een them show a simultane ous en t ry.

Example: Delete+Enter. Entries wi t h s paces between th em show a seque ntial entr y.

+ 5.

Example:

Tilde (~) Means “through.” Example: 350~640 Hz frequency range.

Grey words w i t hin t h e pri n te d text d enote cross-references. In the

See Figure 10

electronic versi on of this document (Strata CTX W inAdmin Application Software and Documentation Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

Strata CTX Standard Telephone User Guide October 2002

Page 10

The Basics 1

This chapter shows you the basic operation of your standard analogue telephone.

Notes

♦ A represen t at ive in your company is assigned as the CTX System Administrator for the Strata

CTX telephone system. The CTX System Administr ator is responsible for assigning telephone features. Be sure to c he ck w i t h your CT X Sy st em A dministrator and make sure you know which features are enabled on your s y s tem.

♦ The feature access codes, such as

check with your CT X Sy s tem Administra t or regarding codes.

#408

Ringing Patterns

♦ Trunk-to-station call – One second On, three seconds Off. ♦ Station-to-station call – 0.4 seconds On, 0.2 seconds Off, 0.4 seconds On, three seconds Off.

Note

Strata CTX Standard Telephone User Guide October 2002

Under special circumstances, Trunk-to-station calls may be programmed to em u late outsi de facilities. Consult your CTX System Administrator.

on page 3, can change if they are reprogramme d. A ga in,

Page 11

Recall

The term “flash/recall” is used in a number of feature instructions. Since many standard telephones have a a

➤ To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second,

You should hear dial tone after doing this.

Recall

then release it.

Recall on Outside Lines

Some outside line features, such as conferencing or behind PBX operation require “recall on the outside line,” to dial the PBX feature access code or extension numbers.

To recall an outside line

➤

button, this guide assumes that you have one. If your standard telephone does not have

button, perform the following to “Flash the hookswitch.”

The Basics

1. Press

2. Press number.

Recall

. After you press

. You hear the PBX dial tone. You can now dial a P BX feature ac cess cod e or extension

Making a Call

➤ Lift the handset, then dial the number.

A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.

Answering a Call

➤ Pick up the handset.

Recall

, you hear dial tone. This recalls the Toshiba system only.

Strata CTX Standard Telephone User Guide October 2002

Page 12

The Basics

Message Waiting

A message light and/or interrupted dial tone indicates a message for your phone. An extension can receive up to four simultaneous Message Waiting indications. One message is

reserved for the Message Center.

Responding to a Message Waiting Indication

Message Waiting

1. Lift the handset, then press indication.

2. After answering the message(s), place the handset back on-hook.

3. If the Msg indication remains On, you have more messages; repeat Steps 1~3 above to retriev e them. Voice mail devices turn Off the indications after a short delay, after you checked all messages.

4. To manually turn off your Msg light, lift the handset, then press received.

. Your phone rings the extension or voice mail device that sent the

#408

. Do this step for each message

#409

Turning On/Off Message Waiting LED on Another Extension

If you call an extension and it is busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press

3. Han g up. Th e Msg LED on th e call ed telephone flashes until th e ca lled part y presses the flashing

Msg

4. To turn Off a Message LED tha t y o u hav e tur ne d o n f or another exte n s i on, press extension number that has the message light set. Hang up to re lease you r telephone.

. The Msg LED flashes red on the called phone.

button - which calls you back.

#64

plus the

Strata CTX Standard Telephone User Guide October 2002

Page 13

Call Transfer

The Basics

1. While on a call, press

Recall

. You hear internal dial tone.

2. Dial the extension where the ca ll will be tran sferred. You can re main on the li ne and announc e the call or immedi at el y “blind tran s fer” the call.

During cal l tra n sfer, you can connect all three parties by pressing

If you get voice mail, you can leave a message or hang u p an d l et the t ransferred calle r leave

♦

Recall

a message. If you hear a long single tone, then announce the call over the called ph o ne’s speaker.

♦

3. Tr ansfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to t he busy d es tina tion.

To transfer a call directly to Voice Mail (VM)

➤

1. While on a call, press

2. Enter

#407

Recall

3. Enter the VM mailbox number (usually the same as the extension number).

4. Hang up (the caller is connected to the VM mailbox) or, you can press

Recall

to return to the calling

party.

Strata CTX Standard Telephone User Guide October 2002

Page 14

The Basics

Conference Calls

You can confe ren ce together up to ei g h t p art i es (includin g your own) - with up to si x parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.

The person who initiates the conference cal l i s th e Ma ster. If, after th e conference is es t a bl ished, the Master exits the conference, and the first station to have been added to the conference becomes the Master.

To conference calls

➤

Conference Calls

1. While on a call, press

2. Call another station or outside line.

3. When the called party answers, press again to return to the original connection.

4. All parties are conferenced.

5. Repeat the above steps to add lines to the conferen ce. Keep in mind t h e maximum number of allowed conference parties.

Note

To transfer conference control

➤

1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to. See previous Note.

2. Announce the call and hang up to transfer the call. Thi s station now becomes the conf erence “mas ter” with the ability to add or delete parties.

When the “master” of the c onfere nce hangs u p, control is automat ically tr ansf erred to t he f irst internal station adde d t o t h e c o n ference call. If no other intern al sta t i ons are included i n the confere n ce ca ll, the call will be disconnecte d.

Recall

. You hear dial tone.

Recall

. If you receive a busy tone or no answer, press

Recall

Strata CTX Standard Telephone User Guide October 2002

Page 15

Conference Calls

Adding Voice Mail to a Conference

The Conference Master can add voice mail to a conference. This feature enables participants in a conference to liste n to or leave a voice mail message during one phone call.

To add Voice Mail to a conference call (perfor med by C onference Mast er)

➤

The Basics

1. Press

Recall

to place the current call on Consultation Hold.

2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This a dds the voice mailbox to the conference.

3. Press pressing

Recall

to reconnect to the original party. (You can continue to add conference members by

Recall

and dialling another extension.)

Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones.

Connecting Two Outside Lines

1. Whil e talking on an outside call, press

Recall

2. Dial an outside line access code and outside phone number.

3. After the party answers, press

Recall

If you receive a busy tone or if the station does not answer, press connection.

4. Hang-up. The two outside lines remain connected.

Note

See the Call Pickup section to pick up a call on hold from another extension.

. You he a r dial tone.

Recall

to return to the original

Strata CTX Standard Telephone User Guide October 2002

Page 16

Advanced Operation 2

This chapter gives you instructions on using your telephone’s advanced functions.

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the deta ils of the calls, which can be pri nted on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verif ied Account Codes, the system checks the acc ount code you entered again st a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

Strata CTX Standard Telephone User Guide October 2002

Page 17

Account Code Calls

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, d e p ending upon the application, but in either case, the caller must enter a code before proceeding.

To dial using Forced Account Codes

➤

1. Place a call in the normal method. If the call requires an Ac count Code, a burst of tone (Success Tone) is heard after dialling the

telephone number alerting you to enter the Account Code.

2. Enter the account number. When the number of digits designated for account codes is entered, the number is then checked

against the verified list, if chosen, and the call will continue as normal. If the number of digits e ntered for the account code is not reached or t he verif ied c ode does n ot m atch, then re -order ton e is he ard and the call is rejected.

You can bypass Forced Accoun t Code requiremen t s w ith th ree emergency numbers, i ncl u ding 999. See your CTX System Administrator for these numbers:

999 2) _______ 3) _______

Advanced Operation

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using SMDR call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.

To enter a Voluntary Account Code

➤

Note

1. After accessing an outside line, press hear each other. You hear feature dial tone.

2. Dial

It’s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code. Once the code is entered, you are reconnected.

Recall

+ the account code. After the account code is entered , t he connection is res t ore d .

#46

. Your call is interrupted; you and the other party cannot

Strata CTX Standard Telephone User Guide October 2002

Page 18

Advanced Operation

Automatic Busy Redial

After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some phones o n your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out.

To activate Automatic Busy Redial

➤

Automatic Busy Redial

1. Whe n you r each a busy number, press

2. Hang up. The system redials, up to 5 to 20 times, every 30 to 180 seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available.

3. Lift the handset and wait for the party to a n s wer. If you do not pick up the handset within recall timeout (5 to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.

To cancel Automatic Busy Redial

➤

➤ Lift the handset and press

#442

Recall

. You hear busy tone.

#441

Automatic Callback

When you r each a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.

Automatic Callback can also pl ace you in queue for an a v aila ble out side line , if you reac h a line gro up in which all lines are busy. When a station or line becomes av ai lable, the system rings your telep hone. Then when you ans w er, it au t o matically rings the intended de s tina tion. T he am ount of time the system will wa it for an idle des t ination is set in sy s tem programmi ng.

To set Automatic Callba ck

➤

1. If you hear busy tone after dialling an outsid e line acce ss code or a station number , press stops, followed by success tone, then busy tone resumes

2. Hang up. You can make other calls while waiting.

. Busy tone

Strata CTX Standard Telephone User Guide October 2002

Page 19

Call Forward

Advanced Operation

3. Wh en t h e called station or outside line becomes idle, your telephone rings.

4. Answer within about three rings (5 to 180 secs., set in programm i ng) t o preve n t t h e ca llb ack from being cancelled. After you answer, you hear success tone.

If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an inc o m ing call. Your request is not ca ncelled. You will be called agai n t h e nex t time a line becom e s i dl e.

If you were attempting to make an outside call, the telephone number is automatically dialled, including the account code or override codes that were used.

To cancel ACB

➤

➤ Lift the handset and press

#431

Call Forward

System

System Ca ll Fo rw ard (w h i ch i s se t in Program m ing) automatically dir ect s c alls to a pre de fined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location.

Station

Station Call Forward assigns Call Forward destinations for each extension on your phone. Eac h extension can be independently set for a different Call Forward feature. You can set a flexible button to perfor m any Call Forwar d f unc t i on - see “Call Forwa rd Procedure” on page 12 for more details.

Call Forward must be set prior to receiving the call. The following calls to your station can be forwarded:

♦ Internal calls ♦ Auto Attendant calls ♦ Outside lines that ring only your stati on ♦ Transferred internal or incoming line calls

Strata CTX Standard Telephone User Guide October 2002

Page 20

Advanced Operation

Call Forward Categories

Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

♦

Call Fo rw a rd - Incoming Line – Forward incoming line calls only.

♦

Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another

♦

telephone within your telephone sy stem. Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of

♦

incoming line calls for another telephone within your telephone system. Call Forward System – Forwards the calls to the destination preset for the entire telephone

♦

system, commonly voice mail. Call Fo rw a rd - External Location – Forwards i nc o mi n g l i n e c al ls that ring dire ctl y t o your

♦

extension to a destination outside the system.

You can change your forwarding destination from outside the system using the DISA feature. See your CTX System Administrator for DISA telephone numbers and security code access.

Call Forward Settings

Call Forward All Calls – Forwards all calls i mmediately.

♦

Call Forward

Call Forward Busy/Do Not Disturb – Forwards calls immediate ly w h en your extension is busy

♦

or in Do Not Disturb (DND) mode. Call Forward - No Answer – Forwards all calls to your station whenev er you do not answer the

♦

call within a designated time (set by you when you enable the feature). Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever

♦

you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature).

Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call

♦

Forward has a different code for cancelling.

Strata CTX Standard Telephone User Guide October 2002

Page 21

Call Forward

Call Forward Procedures

The following t ab l e conta ins C all For war d B u tton sequences. You can do a Call Forward function by one, entering the button sequence as described, or two, programming a flexible button to perform the sequen ce. S ee “Call Forward Procedure” on page 12 for instructions on programming a flexible button.

Some Call Forward features require a Pass Code entry. Use the following procedure to change your Pass Code.

To ch ange yo u r Pa ss Code

➤

Advanced Operation

➤ Lift the handset, press

+ ext. no. + old Pass Code (1~15 digits ) + #+ new Pass Code (1~15

#670

digits) + #.

To use the Call Forward button sequence

➤

➤ Follow the instructions in the following table, shown under “Button Sequence.” Some features

require additional input, such as:

Destination – If the destination is an outside number, press

♦

The CTX accepts destination numbers of up to 32 digits. Timer – This i s a two digit entr y r ep rese n ting how long (8 to 60 seconds) your te l ep h one

♦

should ring before forwarding the call. If you enter one digit, you must press the single digit.

Pass Code – A four-digit code establi shed by sy st em programming to prevent unauthorised

♦

changes. The code applies to the station to be forwarded; not to the station entering the code.

Note

In the following table, (Tone) means that a confirmation tone will play at that point in the sequence.

Table 1 Call Forward Procedure

Feature Button Sequence

Call Forward Any Call (Internal and Incoming Line)

All Calls Lift handset, press Busy Lift handset, press No Answer Lift handset, press Busy No Answer Lift handset, press Cancel Lift handset, press

#6011 #6021 #6031 #6041 #6051

after entering the destination.

(Tone) + Destination No. + #(Tone) (Tone) + Dest. No. + #(Tone) (Tone) + Dest. No. + #(Tone) + Timer + + Dest. No. + #+ Timer + (Tone)

after entering

Strata CTX Standard Telephone User Guide October 2002

Page 22

Advanced Operation

Call Forward

Table 1 Call Forward Procedure

(continued)

Feature Button Sequence

Call Forward - Incoming Line Calls

(Tone) + Dest. No. + #(Tone)

All Calls Lift handset, press Busy Lift handset, press No Answer Lift handset, press Busy No Answer Lift handset, press Cancel Lift handset, press

#6013

(Tone) + Dest. No. + #(Tone)

#6023

+ Dest. No. (Tone) + Timer + #(Tone) +

#6033

+ Dest. No. (Tone) + Timer + #(Tone) +

#6043

(Tone)

#6053

Call Forward - Any Call - Set for Another Station

(Tone) + ext. no. + Pass Code (Tone) + #+ Dest. No.

All Calls

Busy

No Answer

Busy No Answer

Lift handset, press +

(Tone)

Lift handset, press +

(Tone)

Lift handset, press (Tone) +

+ Timer + # (Tone)

Lift handset, press +

+ Timer + # (Tone)

Cancel Lift handset, press

#6012

(Tone) + ext. no. + Pass Code (Tone) + #+ Dest. No.

#6022

(Tone) + ext. no. + Pass Code (Tone) + #+ Dest. No.

#6032

+ ext. no. + Pass Code + # (Tone) + Dest. No. (Tone)

#6042

(Tone) + ext. no. + Pass Code + # (Tone)

#6052

Call Forward - Incoming Line Call - Set for Another Station

All Calls

Busy

No Answer

Busy No Answer

Lift handset, press (Tone) +

+ Timer +

Lift handset, press (Tone) +

+ Timer +

Cancel Lift handset, press

Change Pass Code

Lift handset, press new Pass Code (Tone) +

(Tone) + ext. no. + Pass Code + #(Tone) + Dest. No.

#6014

(Tone) + ext. no. + Pass Code + #(Tone) + Dest. No.

#6024

(Tone) + ext. no. + Pass Code + #(Tone) + Dest. No.

#6034

(Tone) + ext. no. + Pass Code + # (Tone) + Dest. No.

#6044

(Tone) + ext. no. + Pass Code + # (Tone)

#6054

(Tone) + ext. no. (Tone) + old Pass Code + # (Tone) +

#670

Call Forward - System

(Tone)

Activate Cancel

#620 #621

(Tone)

# #

Strata CTX Standard Telephone User Guide October 2002

Page 23

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in a location o t h er th an yo u r tel ephone. These areas are called orbit s. You or another telephone user can re trie v e a parke d call from its orbi t by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within th e syst em.

Once you have parked a call in an orbit, you can:

♦ Hang up and retrieve the parked cal l at a later time ♦ Originate another call ♦ Access a voice paging device to announce the parked call for pickup from another station

If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:

♦ If your station i s idle when the sy stem Call P ar k recall ti mer e xpi res, the parke d call automatically

recalls t o your station.

♦ If your station is busy, the parked call camps on.

To park a call

➤

1. While on a call, press

Recall

#33

Advanced Operation

2. Specify the Park Orbit by doing one of the following:

Enter a valid extensi on.

♦

Press # and the system automatically selects your extension as the orbit.

♦

If the analog hold feature is set in programming, the line LED will flash on other telephones, which enables the call to be picked up from another telephone.

3. Hang up. If the parked call is not retrieved within a specified time, the call rings back to your phone.

To retrieve a parked call

➤

1. Lift the handset, press

2. Enter the Orbit Number where the call is parked or

#32

to enter the extension from which you are

calling.

Strata CTX Standard Telephone User Guide October 2002

Page 24

Advanced Operation

Call Pickup

You can pick up a call that i s ringing ano ther station’s extension, a ca l l placed on ho ld at a nother station and other types of calls.

Group Pickup

Stations can be assigne d i n s y st em programming to Pickup Groups. As many as 32 groups can be created to enable you to easily pick up incoming (new or transferred) or internal cal ls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls . You may belong to more than one group. See your CTX System Administrator for group assignments.

Page/Internal Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pi ckup pri ority is st ation- to-stati on and th en Page call s in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.

To perform Cal l P i ckup

➤

1. Lift the handset.

Call Pickup

2. Enter a code from the following table.

Table 2 Call Pickup Feature Codes

For Incoming Calls Dialling Description

Group

Direct Extension

Directory Number

Any External Call

Strata CTX Standard Telephone User Guide October 2002

#5#34

+ Primary

#5#5

Ext. No.

#5#22

#5#9

+ Ext. No.

Picks up a call ringing to a member of your group.

Picks up a call ringing on any line appearance of the telephone specified by its Primary extension number.

Picks up a call ringing to the specified extension number only. Other lines ringing on the same phone are unaffected.

Picks up any incoming outside line call.

Page 25

Call Waiting

Advanced Operation

Table 2 Call Pickup Feature Codes

For Calls On Hold: Dialling Description

Local Retrieve

Remote Retrieve

Outside Line Retrieve

Directed Extension Retrieve

#5#71

#5#72

+ Primary

Ext. No.

#5#73

+ Outside

Line No. (1~128)

#5#74

+ Ext. No.

(continued)

Picks up a call held on the telephone from which it is dialled.

Retrieves a call held on the telephone specified extension number.

Picks up a call held on the specified outside line regardless of the telephone placing the call on hold. Must enter three digits (e.g., 007).

Picks up a call held on the specified extension number, regardless of the instrument(s) on which it appears.

Notes

♦ The Primary extension number is the directory number by which the phone set is defined. Other,

non-primary extension numbers may also appear on the phone. By convention, the Primary extension number is assigne d to t h e first butto n on a multi-button telephone.

♦ If more than one call is on hold, the call on the telephone’s lowest button number is picked up. ♦ Ringing calls are picked up over held calls as a priority.

Call Waiting

You can answer a cal l that is tra nsferre d to your station, e v en when your station is b usy. When another call is camped onto your station, you hear two Camp-on tone beeps.

If a call is sent to your station when busy, and your station does not ha ve an exte nsion butto n a vailable to rece ive t he call, t wo camp-on tone beeps are s e nt to your teleph o ne. You must di sconnect or transfer the existing call to answer the waiting call.

To answer a waiting call by disconnecting or transferring the current call

➤

➤ Hang up or transfer the existing call; the camped-on call rings your station.

Strata CTX Standard Telephone User Guide October 2002

Page 26

Advanced Operation

Direct Inward System Access

Outside callers with touch tone phones can call in to lines programme d for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for more details.

1. From outside the system, dial the public telephone number assigned to DISA. The call is answered and you hear CTX dial tone. If you do not dial within 10 seconds, the line disconnects.

2. Whe n you h ea r di al tone, dial an extension or an outside line.

3. If you dial an outside destination, you may need to enter a security code provided to you by the CTX System Administrator. When you hear the tone, enter the security code. If accepted, the call proceeds.

4. If you receive busy tone and you want to dial another number while the station is still ringing, pr ess and repeat Step 2.

Do Not Disturb

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialling at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejec ted . If your extension i s set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that extension on your phone will be blocked. Appearances of that extension on other telephones continue to ring.

To activate DND

➤

➤ Press

To deactivate DND

➤

➤ Press

#6091

#6092

(hear Success T one ). When making calls, dial tone is stuttered while DND is active.

(hear Success T one). DND mode is de-activated.

Strata CTX Standard Telephone User Guide October 2002

Page 27

Door Lock(s)

Setting DND for Another Extension

To activa te DND for another extension

➤

Advanced Operation

➤ Enter

#6191

(hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This sets DND as if activated by the Primary extension o n the target telephone.

To deactivat e DND f or another extension

➤

➤ Enter

#6192

(hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This removes DND from the target telephone.

To change your DND Pass Code

➤

➤ Enter

+ new pass code +

(hear Entry T one) + ext. no. (hear Entry Tone) + old pass code + #(hear Entry T one)

#670

(hear Success Tone).

Door Lock(s)

To unlock a door

➤

➤ Press

The door unlocks for 3~30 seconds (set in system programming).

+ the Door Lock Number (see table).

#12

Door Lock

No.

410

Location

Door Lock

No.

Location

Strata CTX Standard Telephone User Guide October 2002

Page 28

Advanced Operation

Door Phone(s)

Door phones can be used to call telephon es selecte d i n s ystem progra mm i ng. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

The number of possible door phones varies by Strata CTX system, with up to 24 as the maximum for larger systems . Ch eck w i th you r CTX WinAdmi n programmer to find out the names and locations of your system’s door phones and record them below.

Door Phone(s)

Door Phone

No.

To answer a door phone call

➤

➤ Lift the handset while the door phone is still ringing. You are connected to the door phone

...or to pick up door phone calls ringing someone else’s phone, press extension + number.

To call/monitor a door phone

➤

Name/Location

Door Phone

No.

Name/Location

#5#5

+ directory

➤ Press

+ extension for the door location. A two-way talk-path exists between your telephone

#15

and the called door phone. You can audibly monitor the area around the door phone.

Strata CTX Standard Telephone User Guide October 2002

Page 29

Emergency Ringdown

To call from a door phone

➤

1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in s y st em programming).

2. When answered, speak at a normal voice level in the direction of the door phone.

Advanced Operation

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed t o an emergency destination. T he stat i on may have pa rt iall y dialled a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.

A station number or a group pilot number can be specified as an emergency ringdown destination. In a priv ate network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Override Calls

The available override features are:

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the m u t ed ri n g . The m u t ed ring can be sent t o t he telephone speaker or to the telephone handset/headset and speaker.

To use Busy Ov erride

➤

➤ After reaching a busy station, press

cal l is w aiting. T h e station number displays.

. A muted tone is heard at the busy station, indicat ing that a

Strata CTX Standard Telephone User Guide October 2002

Page 30

Advanced Operation

Do Not Disturb Override

Do Not Disturb (DND) Override le ts you s end a cal l wait ing ton e or ringin g to a station i n DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.

OCA is possible to DND stations from stations that are programmed for DND Override.

To use DND Override

➤

Override Calls

➤ After reaching a station in DND mode, press

indicating a call is coming in.

Executive Override

Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.

To perform Ex ecutive Override

➤

➤ After reaching a busy station, press

Y ou enter a conference with the busy station and the party to whom he was talking. The called parties may hear an optional tone signal prior to your entering the conversation. If you do not have Override privileges, you will camp on.

Class of Service Override

By dia lling a C la s s of Se rvice Override co d e , a use r c an change a station’s set of privileges to one associated with the o v erride code. When the call is ter minated and a nother is attempted f rom the same station, the origi nal Class of Ser vice is applie d. Thi s a llows selec ted u s e rs to overr ide restrictions that are placed on any telephone in the system.

To perform Cla s s o f S erv i ce Override

➤

1. Access an outside line. You hear dial tone.

. A tone signal is heard at the DND station,

2. Press

3. Enter the Class of Service Override Code (four digits). You hear dial tone. For security reasons, the

4. Dial a telephone number.

Strata CTX Standard Telephone User Guide October 2002

Recall

override codes are only available on a selected basis. See your CTX System Admi nistrator.

. Dial tone stops.

#471

Page 31

Paging

Privacy Override

This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can be connected to an Exchange line). Y ou can also use this feature if the station that is already connect ed to the Exchange line is in the Privacy Release mode.

Advanced Operation

Station users with their conversations, even if the station entering the conversation is not programmed for Privacy Override. (s e e “Privacy” on page 23.)

Privacy Release

can allow stations with the shared button appearance to enter

Paging

Station users can make page announcements to telephones and external speakers. Check with your CTX System Administrator to find out the zone numbers for various paging groups.

To make a Page Announcement to a phones or external speakers

➤

1. Lift the handset, and enter a paging access code.

2. Make your announcement, then hang up.

To make a Group Page

➤

➤ Lift the handset, press

Answering a Page

➤ To answer a Group Page, lift the handset, press ➤ To answer an External Group Page, lift the handset, press

and enter the group number (01~16).

#31

#5#35

and e n t e r the Group number.

#5#36

and enter the Group number.

Strata CTX Standard Telephone User Guide October 2002

Page 32

Advanced Operation

All Call Page

You can make an All Call Page to telephones assigned to the “All C all Page Group.” Stations are assigned to the “All Call Page Group” in system programming.

To make an All Call Page

➤

Privacy

1. Lift the handset, press system programming, you may or may not page external speakers.

2. Make your announcement then hang up.

To answer an All Call Page

➤

➤ Lift the handset, press

. This pages all phones in the All Call Page Group but, depending on

#30

#5#35

Emergency Page

An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.

➤ To make an Emergency Page, lift the handset and press ➤ To make an Emergency Page to a group, lift the handset, pr ess

Privacy

Privacy controls the ability of more than one person to u se the same extension or outside line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.The application of Privacy to individual telephones is controlled in system programming.

By default, the sy stem is priv ate . If you are in a c on v ersa tion, a nother te lephone wit h an appearance of the line on which you are talking cannot intrude unless that telephone has bee n p r og r a m m ed f or Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as non-private.

#37

and enter the Zone number.

#38

Strata CTX Standard Telephone User Guide October 2002

Page 33

Redial

Use this button to redial the last number dialed from your phone.

➤ To redial the la st number , press

Speed Dial

Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorisation codes, passwords feature activation codes and pauses. Speed Di al may be used t o or i g i n ate a call o r invoked after a call is est a bl i shed.

There are two types of Speed Dial.

Station – Your CTX System Admi nistrator allocates a b lock of up to 100 personal speed dial

♦

numbers in increments of 10 per phone. You can create and change these numbers from your own phone. You have exclusive use of them.

System – All telephones i n y our system can share a list of up to 800 System Speed Dial numbers

♦

under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone.

Advanced Operation

Make a Call Using Speed Dial

1. To begin a Speed Dial Call, press *.

2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.

Strata CTX Standard Telephone User Guide October 2002

Page 34

Advanced Operation

Store a Station Speed Dial Number

To store a Station Speed Dial Number using an Access Code

➤

Speed Dial

1. Dial

. You hear Entry Tone.

#66

2. Dial the Station Speed Dial number (100~199). You hear Entry Tone.

Note

Selected telephones may have the ability to change System Speed Dial numbers. Follow this procedure, but specify a System Speed Dial number (200~999) instead.

3. Enter the destination digits, then press

. You hear Success Tone.

4. Release the phone. To enter another number , repeat the process, starting w ith Ste p1.

CTX System Administration

The third method of storing station Speed Dial numbers is via your CTX System Administrator, who can establish your Station Speed Dial number through administrative software and associate a name with it.

Advanced Speed Dial Operation

Special Characters

Speed Dial Numbers may include (see above) it is also necessary to use This creates 14 functions to be input from the 12 buttons on the dial pad.

Long Speed Dial Numbers

0~9, #

, * and Pause. When using the Access Code input method

to indicate you have finished entering the destination number.

Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed Dial Number.

You can dial the entire string by entering the original Speed Dial Number and all digits will be sent, including those in e xcess of 32. I f that were Speed Dial Number 100, Number 101 wou ld no longer be available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be shortened to 32 digits.

Strata CTX Standard Telephone User Guide October 2002

Page 35

Voice Mail - Direct Transfer

Advanced Operation

When * is used as an escape character, i t consumes one Speed Dial digit. Entering seven-second pause would consume two of 32 characters.

” functions as an escape key indicating that the number immediately following represents

“

something exceptional. The numbers are defined in Table 3.

Table 3 Dial String Characters

Entry Meaning

0~9 #

(1~9)

0~9 End of Speed Dial Number when entering via access code (

Escape

Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17 second pause, enter

*9*8

specifying the duration. In this example, you would see “PP.”

. The display of a pause in the Speed Dial Number shows a “P” without

** *

Voice Mail - Direct Transfer

The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone.

#66)

to insert a

To transfer a call directly to Voice Mail (VM)

➤

1. While on a call, press

2. Enter

. Yo u hear entry tone.

#407

Recall

. You hear feature dial tone.

3. Enter the VM mailbox number (usually the same as the extension number), then press transfers i mmediate ly an d your e xte n sion become s i dle.

Other Voice Mail Features

Another voice mail feature lets you to include a voice mailbox in a conference c all. See “Adding

Voice Mail to a Conference” on page 6. For instructions on the Stratagy ES Voice Mail features, refer

to the Stratagy ES Voice Processing User Guide.

Strata CTX Standard Telephone User Guide October 2002

. The call

Page 36

Advanced Operation

Feature Access Codes

Enter the sequence shown in Table 4 for the particular feature that you want to use.

Table 4 Feature Access Codes

Feature Feature Access Code Sequences Account Code Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off Automatic Callback Cancel Background Music

Telephone Speaker On Telephone Speaker Off Lift handset, press External Speaker On Lift handset, press External Speaker Off Lift handset, press

Call Forward - Any Calls (Internal and External)

All Call Lift handset, press Busy Lift handset, press

No Answer

Busy No Answer Lift handset, press Cancel Lift handset, press

Call Forward - Incoming Line Calls

All Call Lift handset, press Busy Lift handset, press No Answer Lift handset, press Busy No Answer Lift handset, press Cancel Lift handset, press

Cnf/Trn

#441 #442 #431

Lift handset, press

+ Account code digits

#46

#490

+ source number +

#491

+ source number +

#492 #493

(Tone) + Dest. No + # (Tone)

#6011

(Tone) + Dest. No + #(Tone)

#6021

(Tone) + Dest. No. + #(Tone) + Timer +

#6031

+ Dest. No. + #+ Timer +

#6041 #6051

#6013

#6033 #6043 #6053

(Tone)

+ Dest. No. + Dest. No.

6023

+ Dest. No. + Timer +

Feature Access Codes

# #

Strata CTX Standard Telephone User Guide October 2002

Page 37

Feature Access Codes

Advanced Operation

Table 4 Feature Access Codes

(continued)

Feature Feature Access Code Sequences

Call Forward Any Call - Set for Another Station

All Call

Busy

No Answer

Busy No Answer

Lift handset, press +

Lift handset, press + # + Timer + Lift handset, press +

+ Timer +

Cancel Lift handset, press

Call Forward - Incoming Line Call - Set for Another Station

All Calls

Busy

No Answer

Busy No Answer

Lift handset, press +

Lift handset, press + #+ Dest. No. + Lift handset, press +

+ Dest. No. + # + Timer +

Cancel Lift handset, press

Change Pass Code

Lift handset, press Pass Code +

Call Forward - System

Activate Cancel

#620 #621

Call Park

Activate

Cnf/Trn + #33

Retrieve Lift handset, press System Orbits

7000~7019

Call Pickup

Incoming - Group Pickup Lift handset, press Incoming - Directed Station Pickup Lift handset, press Incoming - Directed Extension Pickup Lift handset, press On hold - Local Retrieve Lift handset, press On hold - Remote Retrieve Lift handset, press On hold - Outside line Retrieve Lift handset, press On hold - Directed Extension Retrieve Lift handset, press Incoming - Any External Call Lift handset, press

Conferencing - Three Way

#494

#6012

#6022

#6032

#6042

#6052

#6014

#6024

#6034

+ Timer +

#604

#6054

+ ext. no. + old Pass Code + # + new

#670

+ Orbit Number

#32

#5#34 #5#5

#5#22 #5#71 #5#72 #5#73 #5#74 #5#9

+ ext. no. + Pass Code + #+ Dest. No.

+ ext. no. + Pass Code +

+ ext. no. + Pass Code +#+ Dest. No.

+ ext. no. + Pass Code + #+ Dest. No.

+ Dest. No. + # + ext. no. + Pass Code

+ Dest. No. +

+ ext. no. + Pass Code +

+ ext. no. + Pass Code

Ext. Number to be picked up

+ Ext. Number

+ Remote Ext. No. + Line on hold

+ Ext. No. on hold

Strata CTX Standard Telephone User Guide October 2002

Page 38

Advanced Operation

Feature Access Codes

Table 4 Feature Access Codes

Feature Feature Access Code Sequences

DISA Secruity Code - Change

Local - On Local - Off Remote - On Remote - Off

Door Lock Control Door Phone Calling Emergency Call LCR (Outgoing Call) Message Waiting (MW)

Release a received MW Retrieve a received MW Activate MW at another Station without Ringing Cancel MW at another Station without Ringing

Private Network Access Code Night Ring Answer Override

Busy, Do Not Disturb Executive

(continued)

+ old Security Code (1~15 digits) + # + new Security Code

#658

(1~15 digits) +

Do Not Disturb

#6091 #6092

+ ext. no. + Pass Code Number +

#6191

+ ext. no. + Pass Code Number +

#6192

+ Door Lock Number

#12

+ Door Phone No.

#15 #911 9

#409 #408

+ Ext. no.

#63

+ Ext. no.

#64

+ Private Network No.

8 #5#39

2 3

# #

Strata CTX Standard Telephone User Guide October 2002

Page 39

Feature Access Codes

Advanced Operation

Table 4 Feature Access Codes

Feature Feature Access Code Sequences

Paging

Page All Groups Page Individual Groups Emergency Page - Individual Group Emergency Page - All Groups Answer Page - All Groups Answer for External Group Page

Recall - Short Recall - Long Repeat Last Number Dialled Speed Dial Register

Station (00~99)

System

Start Application Substitution of Dial “#” Substitution of Dial “*”

Travelling Class Override

Enter Code Change Code

Direct Transfer to Voice Mail

(continued)

#30 #31

+ Group Number

#38

+ Group Number

#37 #5#35

+ Zone Number

#5#36 #450 #451

#66

+ Index Number

#18 441

441

#471

+ Index Number + old Code + # + new Code +

#69

Voice Mail (VM)

+ Ext. Number

#407

(00~99) (000~099) (100~199) (200~299) (300~399) (400~499) (500~599) (600~699) (700~799)

Strata CTX Standard Telephone User Guide October 2002

Page 40

Notes to Users

Step 1: Safety Approval

Toshiba Information System (U.K . ) Lt d declare that the St r ata C TX complies with the EEC’s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000.

The notes listed below form part of the products compliance with the afor em entio ne d European Norm.

IMPORTANT SAFETY NOTES

1-1. Both systems must have an earth connection and must be hardwired to a main distribution point.

The main cabinet must be earthed.

1-2. Table A-1 below identifies and classifies the ports available on the system:

Tabl e A- 1

Type of Circuit

(EN60950

Classification)

SELV

SELV AETS1A Ethernet I/F for CTX100 only

SELV

Strata CTX DKT2000/3000-Series Telephone October 2002

Port Location Port Description

Power Supply BPSU672F APSU112F

Processor Boards: A C T U 1 F, B E C U 1 F , BBCU1F

PDKU2A/BDKU/ BDKS/ADKU

For connection of external 24 volt batteries.

For connection of external Music-on-Hold source and Ethernet LAN connection

For connection of Toshiba proprietary terminals.

A-1

Page 41

Safety Approval

Notes to Users

Tabl e A- 1

Type of Circuit

(EN60950

Classification)

SELV BSIS1A

TNV3 RSTU1F For connection of approved 2 wire devices. TNV3 RSTU3F/ASTU1F For connection of approved 2 wire devices.

TNV3

TNV1 RBSU2A

TNV1 RBSU1A

TNV1 RBSS1A & RBSS2A

TNV1 RPTU1F/RPTU2F

TNV2 PACU2F/PACU3F

TNV2 PEMU2F/REMU

SELV BIOU1A

SELV BVPU1A Voice Over IP interface cards. House Ethernet/RS232 ports. SELV Stratagy DK Intergrated Voice Mail unit. House R232 ports.

SELV RRCU1A Optical interface board for connecting remote cabinets. SELV BPCI1A USB port for connection of PC for CTI.

SELV

(continued)

Port Location Port Description

For connection of Voice Mail and Call Logging Equipment. RS232 ports.

PCOU2F/PCOUS2F RCOU/RCOS/ RCOUS

DKT2500/DKT3000/ DKT3500

For connection to PTO provided Loop Calling Unguarded Clear exchange lines.

2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euroISDN services.

2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN services.

1ccts ISDN30, (TBR4), primary rate I/F. For connection to euro-ISDN services.

4Cct AC15 Private Circuit I/F, (TBR17). For connection to PTO Private Circuit services.

Contains various ports for connection of audio paging amplifiers, dry relay contacts to control external equipment.

Headset ports on any of the range of key telephones.

A-2

Strata CTX DKT2000/3000-Series Telephone October 2002

Page 42

Notes to Users

Any peripheral appar atu s connected t o t he above ports must have the same EN60950 classification. ie.

♦

SELV ports must only b e connected to SELV type ports.

♦

TNV ports must only be connected to TNV type ports.

1-3. The Strata CTX670 system must be hardwi red into a switched f used sp ur , (which shoul d comply

with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spu r must be install e d in acco rdance wi th 16th ed ition of the IE E wiring regulations, aka BS7671:1992. Or the latest edition of this standard.

The Strata CTX100 syst em must be hardwi red into a swit ched fused sp ur , (which shoul d comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spu r must be install e d in acco rdance wi th 16th ed ition of the IE E wiring regulations, aka BS7671:1992. Or the latest edition of this standard

1-4. E nvir onm e ntal I nsta llati on d etails.

The Strata CT is designed to work within the following environmental conditions:

♦

Operating temperature 0oC to 40oC

EU Compliance

♦

Humidity 20% to 80%

Step 2: EU Compliance

Toshiba Information Systems (U.K.) Ltd declare that the Strata C T X100 & CTX670 complies with the EEC’s EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed and found to comply with the following generic standards:

EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995 (Emissions)

♦

EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/1997+A1:1998,

♦

EN61000-4-4/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/1995+A1:2001, (Immunity)

Strata CTX DKT2000/3000-Series Telephone October 2002

A-3

Page 43

EU Compliance

The notes listed below form part of the products’ compliance with the aforementioned European Norm.

To ensure EU comp liance the system m u s t inst al l ed i n acco rdance with the in structions in t h e “Installation and Mainte nance” manua l. In orde r to mainta in complian ce any shie lded cables supp lied and/or ferrite suppression cores must be used.

Equipment details Strata CTX100

Base Cabinet Dimensions: Expansion Cabinet Dimensions:

Height - 370mm

Width - 303mm

Notes to Users

Height - 370mm

Width - 230mm

Depth - 259mm

Weight - 8.8kg (fully equipped)

Equipment details Strata CTX670

Base Cabinet Dimensions: Expansion Cabinet Dimensions:

Height - 296mm

Width - 672mm

Depth - 270mm

Weight - 14.1kg (fully equipped)

*Warning!

This is a Class A product. In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures

Depth - 259mm

Weight - 6.9kg (fully equipped)

Height - 254mm

Width - 672mm

Depth - 270mm

Weight - 13.2kg (fully equipped)

A-4

Strata CTX DKT2000/3000-Series Telephone October 2002

Page 44

Notes to Users

Step 3: Type Approval

T oshiba Inf ormati on Syste ms (UK), Lt d, (TIU) , here by declare s th at the St rata C TX product compli es with the requirements of the EC Directive 1999/5/EC, (aka Radio & Teleco mmunications Terminal Equipme n t dir ecti ve). A manu fa ct u re’s Declara tio n unde r this Direc t ive allows connection to the relevant Public Netwo rk S erv i ces and the rig h t to plac e th e Product on the m ar ke t.

The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating “calls”. Table A-2 below lists the intended purposes of all the system interfaces.

Tab le A-2

Interface Type Network Service

PCOU2F/RCOU Analogue Loop Calling Unguarded Lines. PD7002 RPTU1F/RPTU2F Euro ISDN30 service. Approved to TBR 4 & TBR12. RBSU1A & RBSU2A Euro ISDN2 service. Approved to TBR 3.

PACU2F/PACU3F

PEMU2F/REMU

Note

RPTU1F does not support QSig without the correct firmware.

The syste m mu s t be installe d i n acco rd a nc e wit h B S6701 parts 1 and 2, the latest issue shall apply.

Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17.

Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.

Type Approval

T oshiba Information Systems claim approval to OFTEL general vari atio n NS/V/1235/P/100020. T he information contained in this paragraph supports Toshiba’s claim:

The following features require the interconnection of 2 or more exchange lines.

Multi-party conferencing

♦

Call F or w ard E x te rn al*

♦

Translation of Un-used Extension numbers*

♦

DISA*

♦

*Warning!

These features can allow an Incoming callers access to an outgoing exchange line. There is an engineering programming parameter which can disable these features. In addition the DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier to ensure any necessary security measures are enabled.

Strata CTX DKT2000/3000-Series Telephone October 2002

A-5

Page 45

Network Planning Information

Step 4: Network Planning Information

4-1. Strata CTX Tone Plan.

Table A-3 below lists the characteristics of the tones and signals used in Strata CTX.

Tab le A-3

Notes to Users

Tones/

Signal to:

Exchange Line

DKT

Frequency Cadence Meaning

Music On Hold 1209Hz N/A 0.12 ON 2s Off

1. 500/640Hz

2. 1240/1560Hz

3. 840/1060Hz

4. 860/1060Hz (T1) & 1240/ 1560Hz (T2)

5. 2000Hz mod by 10Hz

5. 500Hz

6. 1300Hz

7. 1000/800Hz

8. 1000/800Hz

9. 660/500

10. 2000Hz

11. 2000Hz 10Hz Intrpt

12. 860/1180Hz (T1) & 1300/1780Hz (T2)

1s On 3s Off OR 1sOn 1s Off

T1-0.5s ON T2-0.5s On 3s Off OR T1-0.5s ON T2-0.5s On 3s Off

1s On 3s Off

1s On 1 S Off

0.6s On 1000Hz/0.6s On 800Hz

0.6s On 1000Hz/0.6s 800Hz

0.7s On 660Hz/0.7s On 500Hz

1s On 3s Off

1s On 1 S Off

T1-0.5s ON T2-0.5s On Repeat

Call on Hold

Internaql Hold Tone

I/C PSTN call Opt.1 & 2.

I/C PSTN call Opt.3 & 4.

I/C PSTN call Opt.5 & 6.

I/C PSTN ca ll O pt.7 . I/C PSTN call Opt.8.

I/C PSTN to Busy DKT

I/C Int call Opt 1

I/C Int call Opt 2

Call from D/phone A

Call from D/phone B

Busy/DND Override

Recall Indication

Emergency Ring down Call

A-6

Strata CTX DKT2000/3000-Series Telephone October 2002

Page 46

Notes to Users

Network Planning Information

Tab le A-3

Tones/

Signal to:

2 Wire extns

(continued)

Frequency Cadence Meaning

1. 20Hz

2. 20Hz

3. DTMF A

4. DTMF D

5. DTMF B

6. MWI Signal

7. 20Hz

8. 1209Hz

9. 1209Hz

1. 350/440Hz

2. 400(T1), 350/440Hz(T2)

3. 350/440Hz

4. 400/450Hz

5. 400Hz

6. 400Hz

0.4s On 0.2s Off 0.4s On 3s Off

1s On 3s Off

80 or 160mS

0.9 ON/0.1s Off

1s On 1 S Off

2 bursts 0.16s On twice then 3s Off

2 bursts 0.5s On twice then 3s Off Continuous

4 bursts of 0.125s T2-3s On

5 bursts of 0.1s 3s On

0.4s On, 0.2s Off 0.4s On 2s Off

0.375s On/0.375s Off Repeated

Ringing Signal Internal

Voice Mail Answer

Voice Mail Disconnect

Voice Mail Recall

Message Waiting Signal

Recall Ringing Signal

External Call waiting

Internal Call waiting Dial Tone

DND Stutter Dial Tone

MW Stutter Dial Tone

Ringing Back Tone

Normal Extension Busy

Busy-Extension in DND

Internal general

Strata CTX DKT2000/3000-Series Telephone October 2002

7. 400Hz

8. 440Hz

9. 350/440Hz

10. 1209Hz(T1), 500Hz(T2)

11. 350/440Hz

12. 2000Hz

13. 2000Hz

14. 350/440Hz

0.375s On/0.375s Off Repeated

1s On

3 bursts of 0.1s

T1-3 bursts of 0.25s, T2 0.25s three timess

3 bursts of 0.125s

2 bursts of 0.125s

0.75s On

1s On 2s Off Repeated

NU/Reorder Tone

Executive override

Entry Tone

Operation rejected. In call

Operation accepted In call

Progmg Operation accepted

Prgmg Operation rejected

CFD stutter dial tone

A-7

Page 47

Network Planning Information

4-2. System Port to Port losses.

Table A-4 below lists the various “typical” transmission gains/losses when inter-connecting the various port types.

Tab le A-4

Notes to Users

System Port Type

PCOU2F/RCOU 3.7 3.7 1.8 1.9 1.8 1.9 3.1 3.2 -0.7 -1.5 RPTU1F/2F 1.91.80000 RBSU2A 1.91.80000 PEMU2F/REMU 3.1 3.2 1.3 1.3 1.3 1.3 2.6 2.6 -2.0 -2.0

PACU2F/PACU3F -0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0 RSTU3F/ASTU -0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2

RCOU3R/

PCOU2F

to fm to fm to fm to fm to fm to fm

RBSU2A

RPTU1F/

RPTU2F

PEMU2F/

REMU

PACU2F/

PACU3F

RSTU3F

ASTU

-Values indicate a transmission loss.

4-3. Loudness Rating.

The table below lists the measured loudness rating of the Toshiba proprietary terminals. SLR and RLR @ 0km PSTN. (All values are +/-dB)

Tabl e A- 5

System Port Type PDKU2A/BDKU/BDKS ITS-A

SLR RLR PCOU2F/RCOU3F 1dB -5dB to -16dB RPTU1F/RPTU2F/RBSU1A 6dB 2dB to -10dB PEMU2F/REMU 4dB -2dB to -14dB

PACU2F/PACU3F 8dB 0dB to -9dB

A-8

Strata CTX DKT2000/3000-Series Telephone October 2002

Page 48

Index

about this book

conventions vi access cod es 27 account code 27

calls 7

forced account codes (verified/non-verified) 7, 8

voluntary all call page 23 answering a call 2 attendant console 27 automatic

busy redial 27

callback

callback cancel 27

background music (BGM) 27 busy override 20

call forwa rd

access cod es 27

any call 11

definitions 11

pass code station 10

system 10, 28 call hold 6 call park 28

orbits call pickup 15, 28 call trans fer 4 call waiting 16 change pass code 12 conference

calls

hold 7

voice mail 6 conferencing 28

direct inwa rd s y s te m acc es s (s ee DISA) DISA

do not disturb 17, 29

override 21 door lock 18

control 29 door phone 19

calling

Strata CTX Standard Telephone User Guide October 2002

IN-1

Page 49

Index

emergency

call 29 page

23 emergency ringdown 20 exchange line queuing 17 executive override 21

feature access codes 27 forced account codes (verified/non-verified)

group pickup 15

hold 6

message waiting 29 message waiting light

on another telephone 3

night ring answer 29

travelling class

paging 15, 22

access c odes 30 pass code 12 pick up group calls 15 privacy 23

override private network access 29

recall 2 recall an outside line 2 repeat las t number dialle d 30 ringing patterns

speed dial 24

access c odes 30 start application 30

transfer 4 travelling class override 30 two (tandem) outside line connection 6

override 20

access cod es 29 busy 20 do not disturb 21 executive 21 privacy 22

IN-2

voice mail

access c odes 30

conference

direct trans fer 26 voluntary account codes (verified/non-verified) 8

Strata CTX Standard Telephone User Guide October 2002

Toshiba Standard Telephone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Organisation

Conventions

The Basics 1

Ringing Patterns

Recall

Recall on Outside Lines

Making a Call

Answering a Call

Message Waiting

Responding to a Message Waiting Indication

Turning On/Off Message Waiting LED on Another Extension

Call Transfer

Conference Calls

Adding Voice Mail to a Conference

Connecting Two Outside Lines

Advanced Operation 2

Account Code Calls

Verified/Non-Verified Account Codes

Forced Account Codes

Voluntary Account Codes (Verified/Non-Verified)

Automatic Busy Redial

Automatic Callback

Call Forward

System

Station

Call Forward Categories

Call Forward Settings

Call Forward Procedures

Call Park Orbits

Call Pickup

Group Pickup

Page/Internal Call Pickup

Call Waiting

Direct Inward System Access

Do Not Disturb

Door Lock(s)

Setting DND for Another Extension

Door Phone(s)

Emergency Ringdown

Override Calls

Busy Override

Do Not Disturb Override

Executive Override

Class of Service Override

Paging

Privacy Override

Answering a Page

All Call Page

Privacy

Emergency Page

Redial

Speed Dial

Make a Call Using Speed Dial

Store a Station Speed Dial Number

Advanced Speed Dial Operation

Voice Mail - Direct Transfer

Other Voice Mail Features

Feature Access Codes

Notes to Users

Index