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WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
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provided with our Toshiba-branded products. Customers should note that third-party
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Customers should consult their product documentation for third-party warranty information
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While Toshiba offers a wide selection of software, hardware and peripheral products, we do
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contact the third-party software, hardware and peripheral product manufacturer directly.
User Notes................................................................................................ .... ..... ...............165
Index ....................................................................................................................................175
Strata CIX IP5000-series Telephone UG 10/08vii
Contents
Appendix B – Hardware Connections
viiiStrata CIX IP5000-series Telephone UG 10/08
Introduction
This user guide describes how to use the Toshiba IP5000-series telephones with the
Strata CIX670, CIX200, CIX100, and CIX40 telephone systems. These include:
•Strata IP5000-series digital telephones shown in Table 1 on Page 2.
•Strata IP Add-on Modules.
•Strata Direct Station Selection (DSS) console.
Note T e lephones and ADM models that include “1” in the model number are models
that support the backlight feature.
Organisation
•Chapter 1 – The Grand Tour provides an overview of the IP5000 telephones.
•Chapter 2 – The Basics covers the basic telephone functions.
•Chapter 3 – SoftIPTexplains the various features and functionalities of the
Toshiba software phone client that runs on Pocket PCs as well as wired and
wireless laptops, tablets and desktop PCs.
•Chapter 4 – Feature Operations includes an expl an at ion of Soft Key operations,
an alphabetical feature list and LCD information.
•Chapter 5 – ADM/DSS Consoleexplains features and functions of the Add-on
modules.
•Chapter 6 – Headset and Handset Operationexplains the interactions of these
accessories with the IP5000-series telephones.
•Chapter 7 – User Programming explains how to program the Programmable
Feature Buttons, such as setting One T ouch buttons, changing Personal Speed Dial
numbers, as well as other user programmable functions.
Strata CIX IP5000-series Telephone UG 10/08ix
How to Use This Guide
•Chapter 8 – Administrator Programmingexplains features and functions to be
performed by an Administrator.
•Appendix A – References includes tables that support procedures in the Basic and
Feature Operation chapters.
•Appendix B – Hardware Connections includes tilt angles and telephone wiring
diagrams.
How to Use This Guide
This guide provides in-depth instructions for the IP5000-series telephones and their
features. Most telephone users can use the “Strata CIX IP5000-series Quick Reference Guide” instead of this guide.
Conventions
Note Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Important!Calls attention to important instructions or information.
CAUTION!Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or
death.
xStrata CIX IP5000-series Telephone UG 10/08
ConventionsDescription
Represents any Directory Number button, also known as an
extension or intercom number.
[DN]
Telephones can have multiple extensions. Incoming calls
ring extensions bottom to top.
How to Use This Guide
[PDN]
[SDN]
[PhDN]
Arial Bold
Represents any Primary Directory Number button (the
extension number for the telephone).
Represents any Secondary appearance of a PDN. A PDN
which appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an
additional DN).
Represent telephone buttons.
CourierShows a computer keyboard entry or screen display.
ArialRepresents LCD displays, tokens or custom IVR functions.
“Type”Indicates entry of a string of text.
“Press”
Indicates entry of a single key. For example: Type prog
then press Enter.
Shows a multiple PC keyboard or phone button entry. Entries
Plus (+)
without spaces between them show a simultaneous entry.
Example: Esc + Enter. Entries with spaces between them
show a sequential entry. Example: #+5.
Tilde (~)Means “through.” Example: 350~640 Hz frequency range.
➤Denotes the step in a one-step procedure.
➤
Start > Settings >
Printers
Strata CIX IP5000-series Telephone UG 10/08xi
Denotes a procedure.
Denotes a progression of buttons and/or menu options on the
screen you should select.
Related Documents/Media
ConventionsDescription
Grey words within the printed text denote cross-references.
See Figure 10
In the electronic version of this document (Library CD-ROM
or Partner Portal download), cross-references appear in blue
hypertext.
Related Documents/Media
Note Some documents listed here may appear in different versions on the
electronically or in print. To find the most current version, check the version/
date in the Publication Information on the back of the document’s title page.
The IP5000-series telephones connected to a Strata CIX telephone system, running
Release 5.2 or higher software, include a selection of IP telephone models and
matching IP add-on modules, as well as a 60 button DSS Console. See
more details.
The IP5000 telephones offer a built-in gigabit ethernet switch allowing the telephone
to autosense the network speed, 10/100/1000Mbps.
Through dynamic soft key assignments, the LCD telephones provide easy access to
frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The full-duplex speakerphone on these telephones enables you to place and receive
calls without lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To
change the backlight settings, refer to
Chapter 4 – Feature Operations.
Table 1 for
Strata CIX IP5000-series Telephone UG 10/081
The Grand Tour
Table 1IP5000 Series Telephones
DescriptionImage
10 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
20 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
10 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
10 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Additional analogue line into handset
• Ringing LED
2Strata CIX IP5000-series Telephone UG 10/08
The IP5000-series telephone upgrade options include:
Table 2IP5000 Series Add-on Modules
DescriptionImage
10 Button ADM for IP5000-series
• LCD programmable key strip with
back light
20 Button ADM for IP5000-series
• Paper Key Strip
The Grand Tour
60 Button DSS for IP5000-series
• Paper Key Strip
Strata CIX IP5000-series Telephone UG 10/083
The Grand Tour
IP5000-series Telephone Overview
IP5000-series Telephone Overview
The illustration of the IP5000-series telephone shown below gives a general idea of
the basic attributes found on most of these telephones. The positioning of the buttons
varies per telephone model.
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F.Microphone LED Button
G.Speaker LED Button
H. Volume Button
C
L
M
N
I
D
K
I.Hold Button
J.Microphone
K. Tilt stand
L. Speed Dial Button
M. Redial Button
N. Conference/Transfere Button
J
4Strata CIX IP5000-series Telephone UG 10/08
The Grand Tour
IP5000-series Telephone Overview
Fixed Buttons
The fixed buttons on the dial pad help perform standard functions quickly and easily.
Layouts
Fixed buttons are laid out differently on the IP5000-series telephones.
9-line LCD Telephone
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.
Strata CIX IP5000-series Telephone UG 10/085
The Grand Tour
IP5000-series Telephone Overview
The Fixed buttons are described below.
Table 3Fixed Button Definitions
ButtonDefinitions
Message (Msg): When Msg LED flashes, press Msg to call back the
station or voice mail device that activated the LED. This is the
telephone’s [PDN] message waiting button.
Important!Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, Mute is disabled. When Mic is pressed again and light is
off, Mute is enabled on the microphone in the telephone and the
microphone in the handset.
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns
the red Speaker LED on. To terminate this call press the Speaker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels. See
“Volume Control” on page 13.
Important!Continuously holding the volume button (up or down)
does not change the volume. It is adjusted on a per
press basis.
Navigation Key: Round button on the IP5131-SDL telephone is a
navigation key used for moving the cursor on html pages and in the
programming screens. Center of the button is the “select” function. The
arrows are used to scroll up, down, left or right.
6Strata CIX IP5000-series Telephone UG 10/08
Table 3Fixed Button Definitions (continued)
ButtonDefinitions
Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed. See “Speed
Dial” on page 71.
Press
Redial to dial the last telephone number called (internal or
external).
If you have Automatic Line Selection, lift the handset first.
Cnf/Trn to add internal or external parties to a conference call (up
Press
to 8 parties).
Press
Cnf/Trn and enter a number to transfer a call to another party (on
the CIX system).
Press
Hold to place an internal or external call on hold.
Hold Hold to place an internal or external call on Exclusive hold.
Press
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call.
The Grand Tour
IP5000-series Telephone Overview
Strata CIX IP5000-series Telephone UG 10/087
The Grand Tour
IP5000-series Telephone Overview
Programmable Feature Buttons
Programmable Feature Buttons are programmed
by the System Administrator and can be
customised on a per user basis.
See Table 21 on page 156 for a list of
Programmable Feature Buttons.
Note Programmable Feature Buttons are
numbered bottom to top, left to right
(shown right).
Key Strip
The key strips on the IP5000-series telephones
and add-on modules are either electronic
(programmable) or paper (refer to
Table 2).
Table 1 and
10
09
08
07
06
05
04
03
02
01
20
19
18
17
16
15
14
13
12
11
Programmable Feature Button
Layout
8Strata CIX IP5000-series Telephone UG 10/08
LCD
9-Line LCD Display
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed) and
your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved messages,
Call Forward, or if a certain feature is enabled on your telephone set.
A plus sign + on the LCD indicates there is more data to display. Press NEXT to
advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels.
Line 9 will display the Soft Keys (See “Soft Keys” on page 11).
The Grand Tour
LCD
Purple Button – Will
function as a toggle
button in Phase II.
Navigation Button –
See “Browser” on
Page 10.
Strata CIX IP5000-series Telephone UG 10/089
Blue Button – toggles inbetween call processing
screen and HTML
browser or programming.
The Grand Tour
LCD
Browser
Note This feature applies to the IP5131-SDL telephone.
Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML browser
to allow navigation on the World Wide Web or a company’s intranet. The phone can
have a homepage setup that allows navigation to begin just like a homepage in your
internet browser.
Web pages display basic HTML but do not support ASP or Flash. The 18 buttons that
surround the screen can be used to highlight selections in the browser. The Navigation
Button can be used to move the viewing window across the website; the center of the
navigation button can be pressed to select a field that is highlighted.
The browser allows navigation through various pages of content and is not static to
just one site. Navigation is as easy as highlighting a link and selecting it to move to the
next webpage. All IP5131-SDL telephones come with the browser enabled. In order
to access the browser, press the blue button on the bottom right-hand side of the
phone; this allows you to switch between your call processing screen and the browser
window.
4-Line LCD Display
The LCD in it's idle state (shown right)
displays:
Line 1 or the top line of the LCD will
display your user name (if programmed)
and your extension number.
Line 2 will show the Date and time.
NANCY NO.202
TUESDAY 25 SEP 09:36
D I R
Line 3 will show information related to
your telephone set: VM New/Saved
messages, Call Forward, or if a certain
feature is enabled on your telephone set.
IP5000 4-line LCD display in Idle Mode
A plus sign + on the LCD indicates there
is more data to display. Press
NEXT to advance through the information.
Line 4 will display the soft keys available in idle state. Press DSPLY to switch from
the Call Forward display to the User Name display.
10Strata CIX IP5000-series Telephone UG 10/08
Soft Keys
Softkeys (SK1 - SK4) refer to the four
buttons directly below the LCD screen
(shown right). Soft Keys dynamically
change their functions and label
depending on the state of the telephone.
The dynamic feature associated with the
Soft Key is displayed on the bottom line
of the LCD display directly above each
Soft Key button.
The Grand Tour
Soft Keys
›BILL
DAN
JOE
NEXT CALL BACK CNCL
SK1SK2SK3SK4
Strata CIX IP5000-series Telephone UG 10/0811
The Grand Tour
Soft Keys
12Strata CIX IP5000-series Telephone UG 10/08
The Basics2
This chapter reviews the basic operations of the IP5000-series telephones. The
instructions apply to all telephone models, except when noted otherwise.
Customising Your Telephone
Volume Control
To adjust the handset volume
Press the
When you hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background music
1. Press
2. Press an extension button - you hear dial tone.
3. Press the
setting applies to all calls until changed.
Vol to increase volume and Vol to decrease volume during the call.
Vol to increase volume and Vol to decrease volume. This volume
To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call
Announce
Make sure the telephone is idle and the handset is on-hook. Press the
increase volume and
telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call
Announce simultaneously.
Strata CIX IP5000-series Telephone UG 10/0813
Vol to decrease volume. This adjusts volume for your
Vol to
The Basics
Customising Your Telephone
To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code
code). You hear beep tone.
2. Press
Vol or Vol to reach the desired level.
LCD Contrast
Available on backlit telephones and backlit add-on module.
To adjust the LCD contrast on the backlit telephones
1. Press and hold down the button.
2. Press and release
Note Holding the Vol button does not continue to change the setting. The button must
be pressed for each step of contrast change.
To adjust the LCD contrast on the Add-on Module
1. Press
2. Press
Contrast + button to increase contrast.
Contrast - button to decrease contrast.
Vol or Vol repeatedly.
#6101 (default
Note Holding the softkey does not continue to change the setting. The softkey must
be pressed for each step of contrast change
14Strata CIX IP5000-series Telephone UG 10/08
Customising Your Telephone
Brightness Control
Available on backlit telephones with 4-line LCD’s and backlit add-on module (except
IP5022-SD).
To change the LCD back light brightness
1. Press +
2. Press
3. Press
Bright softkey to increase brightness.
Dim softkey to decrease brightness.
4. Lift the handset off-hook / on-hook to exit program mode.
Note Use the BRIGHT and DIM buttons in steps 2 and 3 on the 10 button LCD Add-
on Module.
To change the LCD backlight brightness for IP5131 -SDL
1. Press +
2. Press the
3. Press the
4. Enter a value of 0~3 using the dialpad. (0 = dim; 3 = brightest)
5. Press the
3+6+9 (simultaneously).
3+6+9 (simultaneously).
Others softkey.
BL Bright softkey.
Set softkey twice.
The Basics
Strata CIX IP5000-series Telephone UG 10/0815
The Basics
Customising Your Telephone
Backlight On/Off
Available on backlit telephones and backlit add-on module.
Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is
above FB3.
16Strata CIX IP5000-series Telephone UG 10/08
Keystrip Labels
Available on 9 Line LCD telephone and 10 Button LCD Add-on Module
To program LCD Keystrip Labels
1. Dial
2. Press the button.
3. Press the button you wish to label.
4. Use the dialpad to enter the label.
5. Press the button labeled in step 3 to save the setting.
6. To label another button, repeat steps 3-5.
7. To exit User Programming mode lift the hand set off-hook / on-hook.
#9876 (or press the flexible Program button)
Ring Tones
To set distinctive ringing
1. Press
2. Press a
3. You can press to switch between internal and external pitch. (Internal =
4. Enter the two-digit pitch number (see Table 5 on page 18 ).
5. Press the same button that you pressed in Step 2 (
6. Lift the handset off-hook/on-hook to save settings.
#9876 to enter User Programming Mode.
Line or extension button. The LED is steady green.
station calls within your system; external = outside line calls.)
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
The Basics
Keystrip Labels
Line or extension). T wo beeps is
Strata CIX IP5000-series Telephone UG 10/0817
The Basics
Ring Tones
Table 5Internal and External Call Ringing Tones
Tone N o .Frequency and Cadence
01500 Hz 1 sec. On, 3 sec. Off, repeat
021300 Hz 1 sec. On, 1 sec. Off, repeat
11500/640 Hz 1 sec. On, 3 sec. Off, repeat
12500/640 Hz 1 sec. On, 1 sec. Off, repeat
13860/1180 Hz 1 sec. On, 3 sec. Off, repeat
14860/1180 Hz 1 sec. On, 1 sec. Off, repeat
151300/1780 Hz 1 sec. On, 3 sec. Off, repeat
161300/1780 Hz 1 sec. On, 1 sec. Off, repeat
17860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
18860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
Dial Pad and Button Beeps
IP telephones can emit a “beep” whenever a dial pad or feature button is pressed. The
“beeps” are On by default. Follow these steps to turn the “beeps” On or Off.
1. Press 3+6+9+ (simultaneously).
2. Press
3. Press .
4. Press Programmable Feature Button 1 (FB1) to toggle On/Off.
5. Press to set the option.
6. You must also go off-hook, then on-hook to exit the program mode.
0.
FB1, LED On: buttons beep.
FB1, LED Off: buttons do not beep.
18Strata CIX IP5000-series Telephone UG 10/08
Speakerphone/Microphone Sensitivity Adjustment
When you are using the speakerphone, high ambient noise levels may cause the party
you are talking with to be to cut off frequently. If this happens, follow these steps to
lower the sensitivity of the microphone on a IP5000-series telephone. The default is
normal sensitivity.
1. Press 3+6+9+ (simultaneously).
2. Press
3. Press .
4. Press Programmable Feature Button 3 (FB3) to toggle On/Off.
5. Press to set the option.
6. Go off-hook, then on-hook to exit the program mode.
0.
FB3, LED On: Lower sensitivity
FB3, LED Off: Normal sensitivity
The Basics
Ring Tones
Strata CIX IP5000-series Telephone UG 10/0819
The Basics
Telephone Terminology
Telephone Terminology
When making or receiving calls on your IP5000-series telephone you may experience
one or more of the following call features depending on how your telephone is
configured.
•Line – is synonymous with trunk which is the line that connects you to the PSTN
(Public Switched Telephone Network). Line can be:
•a button on your telephone set designated for outgoing calls
•your DN button followed by dialling 9.
•Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the
handset or press to hear dial tone, the steady green Line LED indicates ALS in
enabled. The second line of the LCD will display the method of dialling available,
followed by the digits dialled.
•Ringing Line Preference – Answer any incoming call by lifting the handset or
pressing . There is no need to press the ringing line button to answer the call
when ringing line preference is enabled.
•Tone First Signalling – Internal incoming calls only: telephone rings in standard
ring tone, lift handset or press to answer call.
•Voice First Signalling – Internal incoming calls only: a long tone is heard,
followed by the caller's voice, this will automatically engage the to allow for
hands free communications. Lift the handset if desired (for privacy). When Voice
First Signalling is enabled the telephone does not ring on internal incoming calls.
•Hot Dialling – Dial a telephone number from the dialpad, the telephone
automatically selects a line, shown with a green LED, and turns on the Spkr and
Mic LED's. When Hot Dialling is not turned on the handset should be lifted or
Sprk should be pressed in order to make a call.
20Strata CIX IP5000-series Telephone UG 10/08
Making a Call
There are three ways to originate a call from the telephone:
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or choose a line manually. Dial tone is heard
through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, continue using the handset or switch to speakerphone by holding
down and placing the handset in the cradle.
Spkr Button
1. To make a call, press .
A line may be selected automatically or choose a line manually. The extension or
Line button lights (depending on system programming). Dial tone is heard
through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
The Basics
Making a Call
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the speaker.
3. When connected, continue using the speakerphone or lift the handset to continue
the conversation.
Hot Dialling
1. To make a call using Hot Dialling, start dialling the number.
The extension button, Spkr and Mic LEDs light. Digits display as they are dialled.
Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the
speaker.
2. When connected, continue using the speakerphone or lift the handset to continue
the conversation.
Strata CIX IP5000-series Telephone UG 10/0821
The Basics
Making a Call
Dial Directory
This feature is supported on IP5000-series telephones with an LCD display running on
CIX R5.2 (or higher) software. Calls can be made by selecting a name from the
alphabetical telephone directory.
To access the Directory
1. Press
Note The soft keys on the Select
2. Choose the directory you wish to access and use the dial pad to enter the name.
Notes
3. Press
4. Press
5. Press
6. Press
7. Press
DIR soft key (shown right).
Select Directory menu appears.
Directory are:
My = Personal Speed Dial
Names
EXTR = System Speed Dial
Names
INTR = Directory Number
Names
Dial = Cancel directory, get dial tone.
•If a directory is not selected and a name is entered, all directories will be
searched.
•To enter names from the dial pad, press the dial pad button associated with the
letter to be entered. Press the button once for the first letter, twice for the second
letter, etc. Left and Right Soft Keys are available to move the cursor.
Find to start the directory search.
Next to move forward through the directory.
Back to move backwards through the directory.
Call to connect to the directory entry selected.
Cncl to quit the directory search.
TOM EDISONNO.2004
WEDNESDAY 05 APR 1:01PM
DIR
22Strata CIX IP5000-series Telephone UG 10/08
Answering a Call
There are several ways to answer a call:
Handset
When the telephone is programmed for Ringing Line Preference, pick up the
handset and the telephone automatically answers the ringing line.
... or press the button associated with the ringing line (flashing green LED).
Speaker
When the telephone is programmed for Ringing Line Preference, press an d the
ringing line is answered.
... or press the button associated with the ringing line (flashing green LED). Once
connected, continue using the speakerphone or lift the handset.
Handsfree Answerback
With speakerphone enabled, the telephone may be programmed for Handsfree
Answerback. The called party hears a single long tone, followed by the caller’s voice.
Begin hands free conversation. If Handsfree Answerback were not programmed, the
called party could hear the calling party speak but would not be able to answer them
without answering the call manually.
The Basics
Answering a Call
Notes
•The extension LED flashes green, the Microphone LED lights steady red and the
Speaker LED flashes Red.
•In order to perform any additional functions with this call (like a transfer or hold)
the call must be properly answered to gain full call control. Perform the same steps
you normally would to answer a call: press the Spkr button, the flashing DN button
or lift the handset.
•Handsfree MIC setting needs to be enabled by your System Administrator.
Strata CIX IP5000-series Telephone UG 10/0823
The Basics
On a Call
On a Call
While on a call you can perform the following:
Switching Between Handset and Speakerphone
Press and place the handset on-hook to switch from handset to speakerphone
mode.
Take the handset off-hook to switch from speakerphone to handset mode.
Microphone (Mic/Mute) Button
This button toggles between Mic and Mute. When Mic button is lit, handsfree
communication is supported, when Mic is pressed again and light is off, Mute is
enabled and mutes both the microphone and the handset.
Hold
To place a call on hold, press . Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
•To return to the held call, press the flashing held
•If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station.
•If the held party hangs up, the call is released.
•See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
While on a call, press twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Line button.
24Strata CIX IP5000-series Telephone UG 10/08
Automatic Hold
This features enables you to move from one Line button to another Line button
without pressing Hold.
Check with your System Administrator to make sure this setting is turned on. If
Automatic Hold is not enabled, calls will drop when moving from one line to another
without pressing Hold.
While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes.
Consultation Hold
1. While on a call, press . The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its
Line button.
The Basics
On a Call
Strata CIX IP5000-series Telephone UG 10/0825
The Basics
Message Waiting
Message Waiting
Use your LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your System Administrator to see if these buttons
have been programmed on your telephone. If so, substitute them when the
button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press SK3 to display additional messages;
otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show
up to three station messages for your extension and three for each additional
(phantom) extension that you may have.
2. Press , then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
#409. Do this step for each message received.
26Strata CIX IP5000-series Telephone UG 10/08
Message Waiting
Turning On/Off MW LED on Another Extension
If you call an extension and it’s busy or there is no answer, you may be able to light
that extension’s Message Waiting LED and enable that extension to call you back.
The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press or
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light. Example: “MW SET TO 3620.”
If you decide to cancel the Message Waiting light at this point, press or 7
again while ring-over tone is playing and the light will be cancelled.
3. Press . Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing button which calls you
back.
4. To turn Off a Message LED that you have set on another extension, press
the extension number that has the message light set. Then press or hang up to
release your telephone. Your LCD shows the extension and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then press 77. Then press
or hang up to release your telephone.
7. The Msg LED flashes red on the called telephone. At your
The Basics
#64 plus
Strata CIX IP5000-series Telephone UG 10/0827
The Basics
Message Waiting
LED Indicator Details
Each line and Programmable Feature Button has a LED next to it which indicates the
status of the line or feature associated with the button. Line LEDs light red or green
and flash at varying rates to indicate call status (see
Table 6LED Indicators
Table 6).
LED
Extension In-Use
(access outside line)
Incoming Call
(while ringing)
Hold (outside line) If using Pooled Line
, the hold indication is only at the
Grp
station that places the call on hold.
Hold – Consultation
(during consultation/transfer to another
station)
Hold – Exclusive (outside line)10 pulses/secondsteady
Hold – Recall
(when held call recalls your idle station)
Hold – Exclusive Recall
Internal Call
(while station ringing)
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
After disconnecting first call...10 pulses/second2 pulses/second
Conference10 pulses/secondsteady
Your Station (Green)Other Station (Red)
Interval Rates
2 seconds On, 1/8 second Off
— 1/8 second On/Off
1 second on at 10 pulses/
second —1 second Off
4 pulses/second for 1/8
second On/Off
10 pulses/secondsteady
1 second at 2 pulses/second,
1 second at 10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
Your extension button flashes
10 pulses/second—1 second
Off
4 pulses/second, 1/8 second
On/Off
steady
one second On/Off
1/2 second On/Off
flashes
steady
[SDN] red flashing or
green ringing
3/4 second on, 1/8
second Off
Note LEDs on the telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page 28.
28Strata CIX IP5000-series Telephone UG 10/08
SoftIPT3
The SoftIPT is a software phone client that runs on appropriately equipped wireless
Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless
laptops, tablets and desktop PCs with the Microsoft® Windows XP® operating
software (OS). The Windows XP version of the SoftIPT GUI is shown below.
The Toshiba SoftIPT integrates the power of a PC with all of the features available on
a IPT2010-SD telephone, except background music. The main difference is that you
use a mouse or stylus to select buttons.
Important!The SoftIPT functions in the same manner as a desktop IPT. Use this
manual as a guide to the SoftIPT functions.
Strata CIX IP5000-series Telephone UG 10/0829
SoftIPT
Message Waiting
SoftIPT Icons
Directory (Folder) – Clicking this icon enables you to access the directory you create
using MS Outlook. Refer to
Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings.
Help (Question mark) – Clicking this icon enables you to access Help as a user or find
information on Setting Audio Properties, etc. Click Help to view all SoftIPT
information.
PDA
You can also install the SoftIPT on a laptop, tablet or desktop PC and a Pocket PC at
the same time, but each should have a unique station ID and license.
The SoftIPT works with Toshiba Pocket
PC with Windows Pocket PC 2003 OS
or higher (shown right),
Tested PDAs
The following PDAs have been tested
with the SoftIPT:
“Creating a Directory” on page 33.
•TOSHIBA e750, e755, e800, e805
•HP iPAQ h5550, h5555, hx4700
•Headsets – Plantronics MX 100,
MX 150. (see
www.plantronics.com/ipaq)
Fixed Buttons
The fixed buttons on your telephone
enable you to perform standard
functions quickly and easily. These
buttons are described in
The Basics.
30Strata CIX IP5000-series Telephone UG 10/08
Chapter 2 –
SoftIPT for Pocket PC
Message Waiting
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programmi ng
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line and/or Pooled Line Grp which enable
you to directly access outside lines.
Pooled Line Grp enables you to access
available Exchange Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
•Desk Clock and Calendar in idle
mode
•Call Duration during an outside
call
•Operational, Advisory, and
Notification messages
LCD Control
Buttons/Soft Keys
CF-ALL 202-203+
08 AUGMON
03:56
SK1 SK2 SK3SK4
(Mode) (Page) (Scroll) (Feature)
SoftIPT
8119
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See
“Soft Keys” on page 11 for more
information.
•SK1 is generally used as a Soft Key.
•Pressing
SK2 switches you from the Call Forward (CF) display to the User Name
display.
•Pressing
Strata CIX IP5000-series Telephone UG 10/0831
SK3 advances you through information.
SoftIPT
Basic SoftIPT Functions
Basic SoftIPT Functions
Start the SoftIPT
On a PC, double click on the SoftIPT icon on your PC desktop.
On a Pocket PC, click Start > SoftIPT.
Making a Call
To make a call
1. Click
2. When connected to a call, you can select any of the call buttons, such as ,
3. Click
NoteDo not use BGM (#490) on the SoftIPT. It conflicts with incoming calls.
then select the on-screen dial pad buttons to dial a call.
or .
to end the call.
Switching a Call to Your Headset
You can switch a call from your IP telephone to the SoftIPT by placing the call on
Hold and using the Call Pickup feature.
1. Press .
2. On the SoftIPT, dial
NoteYou can also add this dialling string to a flexible button on your SoftIPT
phone as a One-touch Speed Dial button for ease of call switching.
#5#72 + the extension number of your telephone.
32Strata CIX IP5000-series Telephone UG 10/08
Basic SoftIPT Functions
Creating a Directory
You can create a directory with MS Outlook 2002/2003 (not Outlook Express).
1. Open MS Outlook 2002/2003.
2. Double click on the Contacts icon, click on the New contact icon.
3. Type in the contact information, click Save and Close. Add as many entries as
desired. To edit an entry, double click on the name to open.
4. Open the Soft Phone.
5. Click
More Features twice, click Directory (Folder icon). The directory
displays (see below).
Click on a name,
Strata CIX dials
the number.
SoftIPT
Using the Directory to Call
Click on the name. The SoftIPT calls the contact.
Strata CIX IP5000-series Telephone UG 10/0833
SoftIPT
Basic SoftIPT Functions
Labeling Feature Buttons
From the Softphone Setting window, you can change six telephone button labels on a
PDA and 10 on a PC. Changing the label does not change the function. To change the
function, see
Note If the headset-use feature is enabled, Line 5 (PDA) and Line 9 (PC) is set as
default and will automatically be labelled headset.
To find out what features are assigned to the feature buttons
1. Dial
2. Click on , then click on each individual feature button to see the currently
programmed feature.
Note If you reprogrammed the button functions per the instructions in the user guide,
you cannot manually exit from “programming mode.” Just wait a few seconds
for the system to time out and the SoftIPT will return to idle.
3. To exit user programming mode, wait 15 seconds and programming mode will exit
automatically.
To change Feature Button Labels on the SoftIPT
1. Click the
2. From the Softphone Setting window (shown right), type in button labels (eight
characters max.), click OK.
“Programming Feature Buttons” on page 96.
#9876 to enter user programming mode.
Setup icon (wrench).
Can enter labels to
rename Lines 1~9
Feature Buttons.
34Strata CIX IP5000-series Telephone UG 10/08
Feature Operations4
This chapter gives you more details about your IP5000-series telephone’s advanced
functions. An alphabetical list of supported features has been compiled in this chapter
for fast and easy reference.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
Verified Account Codes ensure that the system checks the account code you entered
against a list created by the System Administrator. If the code is not in the list, the call
will not go through.
Non-Verified Account Codes must be a uniform length but any digits are accepted.
Account Codes and Lengths are setup and managed by the System Administrator.
Strata CIX IP5000-series Telephone UG 10/0835
Feature Operations
Account Code Calls
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialling the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Force d Account Code requirements with three emergency numbers,
including 999. See your System Administrator for these numbers:
1) 9992)_______3)_______
36Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
To dial using the Account Code button
Note This will require a Programmable Feature Button to be programmed on your
telephone set with the Account Code feature (#46).
1. After accessing
an exchange line, press the Account Code button. LCD
telephones prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
to the LCD.
3. If your station is set for Verified Account Codes, you hear a confirmation tone
when the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing an exchange line, press . Once you press , your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial
#46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
Strata CIX IP5000-series Telephone UG 10/0837
Feature Operations
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
system provides a number of predefined
numbers 5~9 can be defined by your System Administrator.
Msg No. Characters DisplayedAdditional Digits
0
1
2
3
4
5
6
7
8
9
OUT TO LUNCH
IN A MEETING
CALL _____________Directory Number (e.g.,220)
BACK AT __________Time (e.g., 1030)
RETURN ON________Date (e.g., 10 20)
messages, shown in the table below . Message
To set an advisory message
1. Go off-hook or press your extension button to hear dial tone.
2. Press
#411
3. Enter Message number (see table above)
4. Enter additional digits if required.
5. Go on-hook or press to releas e the line.
To clear the registered me ss age
1. Go off-hook or press your extension button to hear dial tone.
2. Press
#412.
3. Go on-hook or press to releas e the line.
38Strata CIX IP5000-series Telephone UG 10/08
Alarm Notification Button
The Alarm Notification Button must be setup by your System Administrator on your
station.
When the Alarm Notification button displays
Call your System Administrator.
This button stops displaying when the alarm clears or when you press the flashing
button. If the alarm has not been cleared the Alarm Notification Button starts flashing
every 10 minutes.
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. Check with your System
Administrator to see if this feature is setup for your telephone.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialling the number.
Feature Operations
Alarm Notification Button
To activate Automatic Busy Redial
1. When you reach a busy number , press
LED flashes red. You hear confirmation tone.
2. Hang up or press . The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press and wait for the party to answer. If you do not pick
up the handset or press within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
To cancel Automatic Busy Redial
Press
Strata CIX IP5000-series Telephone UG 10/0839
Auto Busy Redial or extension + #442.
Auto Busy Redial or + #441. The
Feature Operations
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can place you in queue for an available outside line, if you reach
a line group in which all lines are busy. When a station or line becomes available, the
system rings your telephone; when you answer the system automatically rings the
intended destination. The amount of time the system will wait for an idle destination is
set in system programming. Automatic Callback is also known as “Exchange Line
Queuing.”
To set Automatic Callback
1. If you hear busy tone after dialling an outside line access code or a station number,
Auto Callback or 4. Busy tone stops, followed by success tone, then busy
press
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the call ed station o r outside line beco mes idle, your telephon e rings and you
will see a fast flashing LED.
•If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
•If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (can be programmed to ring up to three minutes)
to prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialled, including the account code or override codes that were used.
To cancel ACB
Press
Auto Callback or extension button + #431.
40Strata CIX IP5000-series Telephone UG 10/08
Background Music
You can set background music over your telephone speaker or over external speakers.
At least one music source must be connected to your system. Up to 16 different music
sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone,
all others can be music or recorded information.
To enable background music on your telephone speaker
Feature Operations
Background Music
Press
BGM. LED turns on.
Or press an extension button + #490 + n + #, where n is the music source 1~15.
To cancel background music on your telephone speaker
Press
Or press an extension button +
BGM. LED turns off.
#491.
To change the BGM source (1~15) assigned to the BGM button
Press an extension button + #9876 + BGM + n + BGM, where n is the music
source 1~15.
To enable background music over your external paging speakers
Press an extension button + #492 + n + #, where n is the music source 1~15.
To cancel background music over your external paging speakers
Press an extension button + #493 + .
Strata CIX IP5000-series Telephone UG 10/0841
Feature Operations
Call Forward
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in System Programming) which automatically directs calls to a predefined
location, such as Voice Mail. See your System Administrator to determine or change
your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding to
replace your System Call Forward destination with a custom Call Forward setting
made from your station.
System
System Call Forward directs calls to a destination preset by an Administrator for each
telephone, commonly set to voice mail.
To turn on System Call Forward for your telephone, press #620. Confirmation
tone (three short tones) and display shows “DATA PROGRAMMED.” This
indicates the data is set.
To turn off System Call Forward for your telephone, press
tone (three short tones) and display shows “DATA PROGRAMMED.” This
indicates the data is set.
#621. Confirmation
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone’s System Call Forward
settings. Each extension can be independently setup to Station Call Forward to a
unique destination. You can set a Programmable Feature Button to perform any Call
Forward function - see
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
•Internal calls
•Auto Attendant calls
•Outside lines that ring only your station
•Transferred internal or incoming line calls
42Strata CIX IP5000-series Telephone UG 10/08
“Programming Feature Buttons” on page 96 for more details.
Feature Operations
Station Call Forward Categories
You can set Call Forward for the following categories of ca lls. Within these
categories, you can use five different types of Call Forward Settings (as detailed in the
next section).
•Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•Call Forward - Incoming Line – Forward incoming line calls only.
•Call Forward Any Call - Set for Another Station – Enables you set forwarding
of all calls for another telephone within your telephone system.
•Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
Notes
•Call Forward Any Call and Call Forward-Incoming line can be set simultaneously
on a telephone. This allows incoming lines calls to be forwarded to a different
destination than all of the other types of calls.
•Call Forward destinations can be set to internal destinations or an outside
telephone number.
•You can change your forwarding destination from outside the system using the
DISA feature. See your System Administrator for DISA telephone numbers and
security code access.
Call Forward
Call Forward Settings
•Call Forward All Calls – Forwards all calls immediately.
•Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
•Call Forward - No Answer – Forwards unanswered calls after a preset number of
rings. The preset number of rings can be set on a per user basis.
•Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are
busy , in DND mode or when you don't answer a call within a preset number of rings.
•Call Forward Cancel – Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for cancelling.
Strata CIX IP5000-series Telephone UG 10/0843
Feature Operations
Call Forward
Station Call Forward Procedures
Table 19 on Page 151 contains Call Forward Button sequences. You can do a Call
Forward function by entering the button sequence as described or by pr ogramming a
Programmable Feature Button to perform the sequence. See
Buttons” on page 96 to program a Programmable Feature Button.
To use the Call Forward button sequence
Follow the instructions in Table 21 on Page 156, shown under the “Button
Sequence” heading. Some features require additional input, such as:
•Dest. Ext. or Telephone No. – Call Forward destination numbers can be
internal extension numbers or outside telephone numbers. If the destination is
an outside number, enter the access code used for dialling out (such as
telephone number +
•Timer – Enter the number of seconds (08~60) your telephone should ring
before forwarding the call. (This is the Call Forward-No Answer timer.)
•Call Forward Pass Code – A four-digit Call Forward pass code can be setup
by your System Administrator and will allow one station to activate the call
forward setting for another station. Users must enter the Call Forward pass code
for the station to be forwarded.
#. The CIX accepts destination numbers of up to 32 digits.
“Programming Feature
9) + the
Note In Table 19 on Page 151, (tone) refers to three short tones used as a
confirmation tone and
will play at that point in the sequence to confirm your
input was accepted.
44Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Call Forward
Call Forward Examples
To set your telephone to Call Forward Busy-No Answer to an internal extension
number
Press your extension button +
#6041= Call Forward Access Code sequence
3000#= Internal Extension Number
10= Ring time in seconds before Call Forwards
To set another telephone to Call Forward Busy-No Answer to an outside
destination number after a set time
#6041 + 3000# + 10
Press your extension button +
5873000
#6042= Call Forward Busy No Answer Access Code sequence
1234= Other telephone’s extension number
1111= Call Forward Passcode for other telephone+ #
9= Outside Line Access Code
1 949 5553000= 1 + Area Code + Telephone Number
#= Must press after entering an outside destination number
08= Ring time in seconds before Call Forwards
+ # + 08
#6042 + 1234 + 1111 + # + 9+1 949
Strata CIX IP5000-series Telephone UG 10/0845
Feature Operations
Call History
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible
To view Call History
When your station is idle, press the
green and the latest record displays.
Caller ID button.
Caller ID button. The Caller ID LED lights
Press
To view the call date, time and status, press
Vol for the next record; press Vol for the previous record.
name/number).
SK2 (press again to toggle to call
46Strata CIX IP5000-series Telephone UG 10/08
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
•Hang up and retrieve the parked call at a later time
•Originate another call
•Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
•If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
•If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
Feature Operations
Call Park Orbits
To park a call
1. While on a call, press
green (consultation-hold). If you were on an extension during the call, and you
have line button on your telephone, the line LED will flash until the call is picked
up (depending on programming).
2. Specify the Park Orbit using one of the following:
•Press
7000~7019. The chosen orbit appears on the LCD.
•Enter a valid extension.
•Press
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
Strata CIX IP5000-series Telephone UG 10/0847
and the system automatically selects a General Park Orbit between
*
# and the system automatically selects your extension as the orbit.
Park in Orbi t or press + #33. The LED flashes
Feature Operations
Call Pickup
To retrieve a parked call
1. Press
2. Enter the Orbit Number where the call is parked or
Park in Orbi t or press your extension button + #32.
you are calling. You cannot use
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’ s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Two or more stations can be assigned to a pickup group, there are a total of 32 pickup
groups available. You can easily pick up ringing calls on other extensions. Ringing
calls include: new, transferred, internal, or external calls. You will have the ability to
pick up calls for other extensions in your group and other groups as well. See your
System Administrator for group assignments.
# for the extension from which
to retrieve a parked call. The extension LED
*
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page
calls. If these types of calls occur at the same time, the pickup priority is station-tostation and then Page calls in the order of occurrence. In some systems, this feature
can be applied to pick up All Call Page exclusively.
48Strata CIX IP5000-series Telephone UG 10/08
To perform Call Pickup
Press the buttons shown in the table below for the desired Pickup feature.
Table 7Call Pickup Feature Codes
Feature Operations
Call Pickup
Ringing or
Page Calls
Directed DN
Group A call ringing a member of your pickup group.
Directed Ext. A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.
Directed Group A call ringing an extension in this Pickup Group.
Ext. No.
Outside CallsAny incoming outside line call.
All Call, Group,
and/or External
Page
Held CallsTo Pick U p :
Local RetrieveA call held on this telephone.
Remote Retrieve A call held on another Primary Ext. No.#5#72 + Primary Ext. No.
Outside Line
Retrieve
Directed Ext.
Retrieve
To Pick Up:
A call ringing or held at the Extension Number.#5#6 + Ext. No.
A call Ringing, held or parked at the Ext. No.#5#29 + Ext. No.
A call ringing this Ext. No. only. Other lines
ringing on the same phone are unaffected.
An All Call Page, Group Page and/or External
Page by Page Zone or by a specific Ext. No.
A call held on this outside line only, regardless
of the phone that placed the call on hold. Must
enter a three digit outside line no. (e.g., 007).
A call held on for this Ext. No., regardless of
where this Ext. No. appears.
Press Ext. Button, then dial
the access sequence below:
#5#34
#5#32 + Group No.
#5#22 + Ext. No.
#5#9
#5#36 + Page Zone No.
(01~08)
#5#5 + Ext. No. of another
phone being paged.
Press Ext. Button, then dial
the access sequence below:
#5#71
#5#73 + Outside Line No.
(001~128)
#5#74 + Ext. No.
Notes
•The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button (on
the bottom left-hand side) of a multi-button telephone.
•If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
•Ringing calls are picked up over held calls as a priority.
Strata CIX IP5000-series Telephone UG 10/0849
Feature Operations
Call Transfer
Call Transfer
Call transfer allows a call to be directed from one telephone to another on the CIX.
External transfers to telephone numbers or network extensions off the CIX are also
supported, please check with your System Administrator to see if this is enabled.
There are two types of call transfer:
•Blind transfer – The call is directly transferred to another extension without
announcing the call or waiting to see if the caller is available.
•Supervised transfer – The call is “supervised” during the transfer process so the
call can be announced to the receiving party before completing the transfer. A
supervised transfer also allows the person originating the transfer to take back or
cancel the transfer.
To perform Call Transfer Immediate
1. While on a call, press the
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state. If your telephone does not go
idle, the destination may be located in a remote node, so you need to hang up to
return to idle state.
TRNS Soft Key.
To transfer using the button
1. While on a call, press . Your Line LED flashes gree n and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or hang up to complete a “blind transfer.”
Note If the privacy option has been disabled, then if you use a Line button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing the button
or by pressing the JOIN soft key. This allows the three parties to talk together.
3. T ransfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
Line button to return to the call. If the
50Strata CIX IP5000-series Telephone UG 10/08
To transfer a call directly to Voice Mail (VM)
1. While on a call, press .
2. Enter
#407.
3. Enter the VM mailbox number (usually the same as the extension number) +
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
To transfer a call directly to VM with a DSS button
1. While on a call, press .
2. Press the DSS button programmed to the voice mail number.
3. Hang up and the caller is connected to the VM mailbox.
Call W a iting
You can answer a call that is tra nsfe rred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extensio n
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
Feature Operations
Call Waiting
#.
To answer a waiting call by placing the current call on hold
Press .
The existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your System Administrator to find out if you have Auto Hold.
To answer a waiting call by disconnecting or transferring the current call
Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming call).
...or press the flashing extension or Line. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
Strata CIX IP5000-series Telephone UG 10/0851
Feature Operations
Caller ID
Caller ID
Incoming calls to your extension with Caller ID can be recorded into a rolling list that
is saved on your telephone. The call information is placed in the list along with the
number, name (if provided), time and date of the call, and status of the call (answered,
abandoned, or redirected). You can access this list from an LCD telephone with a
flexible
To view saved Caller ID information
1. When your station is idle, press the
2. Use the soft keys (Next, Prev, Call or Exit).
Note Caller ID is displayed when a call is first answered and will be displayed for the
Caller ID button.
The Caller ID LED lights green and the latest record displays.
first 15 seconds of the telephone call.
Conference Calls
You can conference together up to eight parties (including yourself) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established, the Master exits the conference, the first station to have been added to the
conference becomes the Master.
Caller ID button.
To conference calls
1. While on a call, press . You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press . If you receive a busy tone or no
answer, press again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on
your telephone, the LED also flashes green.
4. Repeat steps 1~3 until all parties are added or the maximum number of parties is
reached.
Note When the Master of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
52Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Conference Calls
To transfer conference control
1. Complete Steps 1 and 2 above to add the line to which you wish to transfer
conference control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference Master with the ability to add or delete parties.
To hold a conference call
If you are the Conference Master, press the button once (or twice for
Executive Hold) to place the conference call on hold. The other parties can
continue with the conference. Music-on-hold is suppressed and your extension
LED flashes green. You can rejoin the conference at any time by pressing your
extension button. When you return, you retain Master status.
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during a
conference call.
To add Voice Mail to a conference call (performed by Conference Master)
1. Press to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press to reconnect to the original party . (You can continue to add conference
members by pressing and dialling another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Strata CIX IP5000-series Telephone UG 10/0853
Feature Operations
Conference Calls
Supervising a Tandem Call
1. While talking on an outside call, press . You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside telephone number.
3. After the party answers, press . The extension LED flashes (in-use rate) and
all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection.
4. Press and hang up. The extension LED flashes (exclusive-hold rate) and the
two lines are connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides automatic disconnect supervision, the
connection will release automatically when the parties hang up. If not, the lines
must be supervised to be disconnected.
Conference Add/Split/Join/Drop
If you initiate a conference with two or more parties, you can continue to add outside
callers to conference; or you and another member of the conference can leave (Split)
the conference for a private convers ation. During this time, other conference members
remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect)
the member you are connected to. This feature is performed with Soft Keys if you
have a LCD phone or with a Split button programmed on one of your Programmable
Feature Buttons.
This feature also works for remote stations which are connected through Strata Net
QSIG.
Important!You must be a conference master to perform the Add, Split and Drop
features. The conference master is the person that initiates the
conference call. If that person drops from the conference, the first
person added to the conference becomes the conference master.
54Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Conference Calls
To add an Incoming call to the Conference
1. Place the first caller/Conference on hold.
2. Answer the incoming ringing call.
3. While speaking to the incoming caller, press button.
4. Press the blinking DN where the first caller/Conference was placed on hold.
5. Press twice to join all parties together.
To Split from a conference
1. While in a conference call on an IP5000-series phone, press the
SPLT (Split) soft
key or Split button.
2. Press the
NEXT soft key until you see the extension number for the party that you
want to Split out of the conference.
3. You can return both yourself and the other Split party back into the conference by
pressing
RTRN terminates a feature operation and returns to the previously displayed state.
JOIN.
To Drop the Split party from a conference
Press the
DROP Soft Key. The party that you are talking to privately (the party
which you have Split from the conference) will be disconnected (Dropped) and
you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the
remaining party will essentially be “on hold” until you return to the conference.
Strata CIX IP5000-series Telephone UG 10/0855
Feature Operations
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. Check with your System Administrator to see if this
features is available for your telephone.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the System Administrator. When you hear the tone, enter the security
code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press
and repeat Step 2.
*
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
•busy on a call on any button
•idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
To connect directly to another station’s extension
1. When connected to a line or another station, press
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing Release.
Note You can transfer the call to an idle or busy station.
DSS.
56Strata CIX IP5000-series Telephone UG 10/08
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialling at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
To activate DND on your Primary extension
Feature Operations
Do Not Disturb
Press
Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
To activate DND on a non-Primary extension
Press the desired extension appearance and
Success T one). The LED lights steady red and DND mode is activated for that
extension on your telephone.
To deactivate DND
Press
Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
Do Not Disturb or #6091 (hear
Strata CIX IP5000-series Telephone UG 10/0857
Feature Operations
Door Lock(s)
Setting DND for Another Extension
To activate DND for another extension
Enter
#6191 (hear Entry T one) + the Primary extension of the remote extension +
the pass code +
# (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
To deactivate DND for another extension
Enter
#6192 (hear Entry T one) + the Primary extension of the remote extension +
the pass code +
# (hear Success Tone). This removes DND from the target
(hear Entry Tone) + new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
If you have locked doors in your facility that can be controlled through the Strata CIX
system, you may be able to unlock these doors by using your telephone’ s Unlock Door
button(s). The
Check with your System Administrator to find out the locations of your system’s door
phones and record them below.
Unlock Door button(s) is programmed to unlock a specific door.
Door Lock No. LocationDoor Lock No. Location
06
17
28
39
410
5
To unlock a door
Press the specific
Unlock Door button or #12 + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
58Strata CIX IP5000-series Telephone UG 10/08
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). Yo u can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door
phones.
The number of possible door phones varies by Strata CIX system, 01~24 maximum
for larger systems. Check with your System Administrator to find out the names and
locations of your system’s door phones and record them below.
Door PhoneName/LocationDoor PhoneName/Location
Feature Operations
Door Phone(s)
To answer a door phone call
When you hear a door phone call ringing, lift the handset or press the ringing
button. A door phone call sounds like chimes (high/low). The extension LED
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your
extension +
Strata CIX IP5000-series Telephone UG 10/0859
#5#5 + directory number of the ringing phone.
Feature Operations
Echo Cancellation
To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the
LED flashes green (in-use).
2. Press
To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
2. When answered, speak at a normal voice level in the direction of the door phone.
#15 (hear three tone bursts), then enter the door phone number (01~24,
depending on system size). A two-way talk-path exists between your telephone
and the door phone. The door phone will not ring. You can audibly monitor the
area around the door phone.
tone–one or five times (set in system programming).
Echo Cancellation
If you hear echo on your IP telephone, tap either Vol or Vol once to cancel
the echo.
Emergency Call
To make an emergency ca ll, dial 999 or Access Code + 999. This depends on
off-hook preference set up for your telephone.
Note Check with your System Administrator for the Access Code because this code
may be different from the one used to get an outside line.
Emergency Monitoring Station
Your system may have one IP telephone assigned as an emergency monitoring station.
If your telephone has this assignment, your line LED will flash green when someone
makes a
conversation. See your System Administrator for more information on this feature.
60Strata CIX IP5000-series Telephone UG 10/08
999 call. When you answer the call, you can listen in and participate in the
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialled a number or have dialled no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your System Administrator to find out if your telephone is
programmed with the ability to change languages.
T o change the Language Display
Feature Operations
Emergency Ringdown
Enter the Change Language access code
1: English date format – MM/DD (/YY)
2: British English – DD/MM (/YY)
3: French – DD/MM (/YY)
4: Spanish – DD/MM (/YY)
Strata CIX IP5000-series Telephone UG 10/0861
#495 + the Language Code (see below).
Feature Operations
Message Waiting
Message Waiting
Message Waiting is shown on the button which will flash red when there are
messages waiting. The waiting message indicators can come from the voicemail
system or they can be internal messages sent from other extensions.
The messages from other extensions are notifications that someone has called your
extension and wants you to call them back.
An extension can receive up to three Message Waiting indications, one additional
indicator will always be reserved for the voicemail system.
Note If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN
can receive up to three message waiting indicators.
Responding to a Lit Msg LED
1. Press Red flashing button. The telephone will dial the message source (the
voicemail or another extension). See Note below.
2. When call is finished, hang up and the message waiting indicator will be cleared.
3. If the Msg LED continues to flash, there are additional messages to check, repeat
steps 1-2.
Voicemail devices have a short delay in turning off the message waiting indicators.
To manually turn off the Msg LED, press your extension button, then enter #409.
Repeat this sequence until all the messages are cleared.
Notes
•If there is a + on the LCD, press the Next Soft Key to scroll through the messages
sent to that extension.
•To see who has sent you messages, or to retrieve the messages, press the flashing
button.
62Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Message Waiting
Turning On/Off MW LED on Another Extension
When an extension is called, the calling party can choose to send a message to the
called party. This is a notification to say that a call has been missed and the calling
party would like to be called back.
By sending a message to another extension you turn on their Msg LED.
1. Dial an internal extension. You may hear ringing or busy tone.
2. Press or
telephone, the Msg LED lights steady red and the LCD shows the station number
where the Message Waiting light was sent to.
If you decide to cancel the Message Waiting light at this point, press or 7
again while ring-over tone is playing and the light will be cancelled, or if you want
to cancel the message later, call the telephone you set the message on and press
twice.
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing button which calls you
back.
4. Turn off the Message LED.
7. The Msg LED flashes red on the called telephone. At your
7
The two ways to turn Off a Message LED are
Method 1
1. Press
#64 plus the extension number that has the message light set.
2. Press or hang up to end the call.
Method 2
1. Dial the extension that has the Message LED on.
2. Press
77
3. Press or hang up to release your telephone.
Strata CIX IP5000-series Telephone UG 10/0863
Feature Operations
Microphone Cut-Off
Microphone Cut-Off
This feature prevents callers from monitoring the sounds nea r your telephone when
your telephone receives a Handsfree Call or cuts-off the telephone microphone while
on a speakerphone call. When the feature is ON, the
steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the
works. The
OCA calls for privacy.
To turn the microphone ON/OFF
Press
Microphn Cut-off functions on Handsfree Answerback and speaker
Microphn Cut-off to toggle between ON/OFF.
Microphn Cut-off LED lights
Microphn Cut-off LED is not lit and your microphone
64Strata CIX IP5000-series Telephone UG 10/08
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy telephone.
Your telephone must be programmed to either announce automatically or to announce
after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA can operate on any digital telephone. Speaker OCA requires the
addition of a special circuit board inside the speakerphone.
To make an OCA call
Manual – Dial an extension. When you hear busy tone, press
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialling
To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
Press button to toggle between the new or original caller. Press and release
the
again to return to the original caller.
The PDN flashing rapidly means talking to OCA caller; PDN flashing at a normal,
steady pace means talking to original caller. In both cases, neither caller can hear
the other. Your LCD indicates which station or exchange line you are connected to.
To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press or
Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the
second caller, although he/she can still speak through your speaker.
3. Press or
can toggle as often as you choose. If you do not want the first caller to hear your
conversation with the second caller, cover the mouthpiece of your handset.
button to talk to the new caller, then press and release the button
Microphn Cut-off again to reconnect to the second caller. You
Feature Operations
Off-hook Call Announce
5 and, after one long
5.
Strata CIX IP5000-series Telephone UG 10/0865
Feature Operations
Override Calls
Override Calls
The available override features are:
•Busy Override
•Do Not Disturb Override
•Executive Override
•Destination Restriction/Traveling Class Override
•Class of Service Override
•Privacy Override
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
To use Busy Override
After reaching a busy station, press
indicating that a call is waiting. The station number displays.
2. A muted tone is heard at the busy station,
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
To use DND Override
After reaching a station in DND mode, press
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
66Strata CIX IP5000-series Telephone UG 10/08
2. A tone signal is heard at the DND
Feature Operations
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
To perform Executive Override
After reaching a busy station, press
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
3
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Travelling Class of a
particular telephone by entering a pre-determined accoun t cod e.
To use Destination Restriction or Traveling Class Override
1. Press
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
471. Confirmation tone plays and the LCD shows “Enter OVR Code.”
Override Calls
Class of Service Override
By dialling a Class of Service (COS) Override code, a user can change a station’s set
of privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original COS is applied. This allows
selected users to override restrictions that are placed on any telephone in the system.
To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the
in-use rate.
2. Press
3. Enter the COS Override Code (four digits). You hear dial tone.
4. Dial a telephone number.
Note For security reasons, the override codes are only available on a selected basis.
Strata CIX IP5000-series Telephone UG 10/0867
#471. Dial tone stops. Your LCD prompts you to enter a code.
See your System Administrator.
Feature Operations
Paging
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing exchange line-to-station call
(i.e., up to three stations can be connected to an exchange line). You can also use this
feature if the station that is already connected to the exchange line is in the Privacy
Release mode.
Station users with Privacy Release can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see
“Privacy” on page 70.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your System Administrator to find out the zone numbers for various
paging groups.
To make a Page Announcement to telephones or external speakers
1. Lift the handset, press your extension button and enter a paging access code.
2. Make your announcement, then hang up.
To make a Group Page
Press
Group Page and enter the Group number (01~16)
...or press extension + #31 and enter the zone number.
Answering a Page
To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page
Zone number (01~08, depending on your telephone system).
To answer an External Page Zone, lift the handset off-hook, dial
the Page Zone number (01~08, depending on your telephone system).
68Strata CIX IP5000-series Telephone UG 10/08
#5#36 and enter
Feature Operations
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
To make an All Call Page
1. With the handset off-hook, press
All Call Page
...or dial #30. This pages all telephones in the All Call Page Group but, depending
on system programming, you may or may not page ex ternal speakers.
2. Make your announcement then hang up.
To answer an All Call Page
1. Lift the handset off-hook, dial
#5#36.
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
Paging
To make an Emergency Page, lift the handset off-hook, dial #37.
To make an Emergency Page to a group, lift the handset off-hook, dial
#38 and
enter the Group number.
Strata CIX IP5000-series Telephone UG 10/0869
Feature Operations
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or
exchange line at the same time. Privacy applies to multiple appearances of extensions,
Phantom extensions, outside Lines and outside Line Group buttons. The application of
Privacy to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a Privacy Release and/or a Privacy on
button. On a normally private telephone, Privacy Release allows other
Line
appearances of you line to join the conversation. On a normally non-private telephone,
Privacy on Line allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.
To use Privacy Release
While on an exchange line call, press
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside
To add a third station, press
To set/cancel Privacy
Press
Privacy on Line to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Privacy Release again; the process repeats.
Privacy Release. The LED lights red. The
Line, the Privacy Release LED turns Off.
Line
Redial
Use this button to redial the last number dialled from your telephone.
To redial the last number, press Redial or
70Strata CIX IP5000-series Telephone UG 10/08
0.
*
Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.
Dial sequences can include telephone numbers, authorisation codes, passwords feature
activation codes and pauses. Speed Dial may be used to originate a call or invoked
after a call is established. There are two types of Speed Dial:
•SystemSD – All telephones in your system can share a list of up to 800 System
Speed Dial numbers under the exclusive control of the System Administrator. In
some cases, System Speed Dial enables you to reach numbers that you would not
be allowed to dial directly from your telephone.
•StationSD – Your System Administrator allocates a block of up to 100 personal
SD numbers (10 per telephone). You have exclusive use of them and you can
create and change them from your own telephone.If you have a 9-Line LCD
telephone, you can assign names to your station SD numbers to appear on the
Personal SD Directory display (see your System Administrator or use the
procedure for “Storing Personal Speed Dial Names” on page 74.)
To use personal Speed Dial
1. See your System Administrator to check how many personal Speed Dial numbers
are allocated to your telephone and if you have Speed Dial capabilities enabled on
your telephone.
2. Setup / Store your personal Speed Dial numbers.
3. Assign names to personal Speed Dial numbers (on supported models).
Feature Operations
Speed Dial
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press on a IP5000-series digital telephone
...or press the * button on any telephone.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Strata CIX IP5000-series Telephone UG 10/0871
Feature Operations
Speed Dial
Table 8Speed Dial Access Codes
FeatureFeature Access Code Sequences
Speed Dial (Dialling an SD number)
1
Station
1
System
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. If your telephone does not have a Spdial button, press the
Speed Dial bin number (nnn).
Spdial2 + nnn
nnn = 100~199 Station SD numbers
2
Spdial
nnn = 200~999 System SD numbers
+ nnn
button, then dial the three digit
*
Storing a System/Station Speed Dial Number
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the telephone number to be stored +
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination +
#. You hear Succ ess Tone.
4. Lift handset.
5. To enter another number repeat steps 1-4. Refer to Table 9 below.
Example: To store a Station Speed Dial number to Speed dial location 100, dial
#66 + 100 + 99495833000 + #
#. Include any required access and area
Table 9Feature Access Codes
FeatureFeature Access Code Sequences
Speed Dial (Storing an SD number)
1
Station
1
System
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. Refer to Table 10 on page 73 to see how to enter
#66 +nnn + Phone No.
nnn = 100~199 SD bin numbers
#66 +nnn + Phone No.
nnn = 200~999 SD bin numbers
and#into a speed dial phone number.
*
2
+ #
2
+ #
72Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Advanced Speed Dial Operation
Special Characters
SD numbers may include 0~9, #, * and Pause. For an example on how to use special
characters, see
Table 10Phone Number Dial String Characters
EntryMeaning
0~9
#
*
*
(1 ~ 9)
page 99.
0~9
End of Speed Dial Number when entering via access code (#66)
Escape. “*” functions as an escape key indicating that the number immediately
following represents something exceptional. When
character, it consumes one Speed Dial digit. Entering
pause would use two of 32 characters.
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause
escape sequences. Example: To insert a 17-second pause, press
displays denoting a pause in the SD number. In this example, you would see “PP.”
is used as an escape
*
7 to insert a seven-second
*
8. A “P”
*9*
Speed Dial
***
## is entered into the speed dial string.
*
is entered into the speed dial string.
Long SD Numbers
Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess
digits are automatically stored in the next sequential SD location. If SD 100 contains
40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to
SD101 they will over-write the eight digits automatically stored there.
Strata CIX IP5000-series Telephone UG 10/0873
Feature Operations
Speed Dial
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as
Soft Keys, that can be used for dialling from the telephone LCD directories.
Notes
•Speed Dial locations must be assigned to your telephone by your System
Administrator before you can store names. Your System Administrator can also
associate names with Station Speed Dial numbers.
•Only the Administrator telephone can store System Speed Dial numbers.
To assign Station Speed Dial names
1. Enter User Programming Mode by dialling
#9876 or, press Program.
2. Press . “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999
for System speed dial, depending on system programming).
4. Enter the telephone
number to be stored. If
you normally a dial line
access code (such as
9)
Example:
Press the for “A.”
and/or and area code, enter
the codes before the
Press the again for “B,” etc.
telephone number.
5. Press , then input the
name that will appear in
the Personal SD directory
(nine characters max).
You can enter
alphanumeric characters
from the dial pad (shown
right and in
Table 11).
5859
Notes
•To store #, press
•To store *, press
Refer to the table for other characters.
#
*
**
74Strata CIX IP5000-series Telephone UG 10/08
Feature Operations
Speed Dial
•To move one character
to the right, press
SCROLL or RIGHT
Soft Key. To add a
space, press the RIGHT
Soft Key twice.
•To backspace (delete
previous character),
press the
PAGE or
LEFT Soft Key .
•T o cycle back to the first
letter, continue pressing
the LEFT Soft Key.
6. Press . The Speed Dial
name is now programmed.
Table 11Dial Pad Alphanumeric Characters
Dial Pad
Buttons
Number of times to press
the dial pad button
12345
1-.:,1
2ABC ‘ 2
3DEF ! 3
4GH I & 4
5JKL * 5
6MNO # 6
7PQRS 7
8TUV? 8
9WX Y Z 9
0()&/0
7. Go of f hook. The telephone
exits User Programming Mode.
8. Test the Personal SD entry by pressing the
Personal SD Soft Key. Look for the
name in the entry and press the Soft Key associated with that name.
Strata CIX IP5000-series Telephone UG 10/0875
Feature Operations
Time and Date Setting (Local)
Time and Date Setting (Local)
IP telephones will display the time, day and date of the time zone of the telephone
system location it is connected to. If the IP telephone is not located in the same time
zone as the telephone system, the IP telephone can be used to change the time, day and
date of the IP Telephone to the local time zone in which the telephone is located.
T o change the Date
From the IP telephone, dial #653 and enter YYMMDD#
Example: To set the date to March 12, 2008.
YY = Year, example 08
MM = Month, example 03
DD = Day, example 12
Note The IP telephone date can only be changed one day before or after the
telephone system date. The day will change automatically when the date is
changed.
T o change the time
From the IP telephone, dial #654 and enter HHMMSS#
Example: To change the time to 01:30 PM
HH = Hour, example 13 (range is 00~23, 24 hour clock must be entered)
MM = Minutes 30 (range is 00~60. It must be within 15 minutes of system time.)
SS = Seconds (range is 00~60).
Note The time set must be within 15 minutes of system time.
76Strata CIX IP5000-series Telephone UG 10/08
Tone First / Voice First Signalling
Tone First / Voice First Signalling
To determine the signalling on the telephone circuit.
Tone First Signalling
When the telephone rings and the called party must press Spkr or lift the handset in
order to receive the call.
Voice First Signalling
The telephone does not ring when it is being called, rather a long tone is heard,
followed by the caller's voice coming through the speaker. This method automatically
starts in a hands free mode and allows both parties to speak with each other.
Note The calling party has control over whether Tone First or Voice First Signalling
is being used. The ability to switch between the two is setup by the System
Administrator.
To change the signalling method while placing the call
1. Enter the extension number
2. Press
3. Press
1 to turn on Tone First Signalling.
2 to turn on Voice First Signalling.
Feature Operations
Strata CIX IP5000-series Telephone UG 10/0877
Feature Operations
Tone/Pulse Dialling
Tone/Pulse Dialling
With some older Exchanges, you may have to make calls on outside lines
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered
after that point will be sent with touchtones.
To change Tone Dialling
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The T one LED lig hts steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
T one Dial Select. Although the outside line is
78Strata CIX IP5000-series Telephone UG 10/08
Uniform Call Distribution
Uniform Call Distribution (UCD) provides ACD-like service based on the simplified
Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto
Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot
number. The caller will dial the UCD Pilot station in response to a prompt. The call
will go to the next agent or, if all agents are busy, the call will camp-on to the
Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be logged into
the group to receive UCD calls. The following illustration shows the typical call flow
for this service.
1. Agent logs into the UCD group.
2. CIX receives a call from PSTN or extension.
3. The call is routed to voice mail which provides the initial greeting using the auto
attendant service.
4. The voice mail can be configured to prompt callers to enter the destination number
or to route the call to the pre-determined destination.
5. The voice mail transfers the call to the UCD pilot group.
6. According to the hunting rule (distribute), the call is delivered to an idle agent who
logs in to this hunting group.
Feature Operations
Uniform Call Distribution
If no agent is available in the hunting group, the call is qu eued to the UCD pilot group.
The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending
on the configuration. If the call cannot be answered within the preconfigured time, the
call is routed to an overflow destination.
Strata CIX IP5000-series Telephone UG 10/0879
Feature Operations
Uniform Call Distribution
Login/Logout
Login and Logout is controlled by the Login key assigned to the agent phone (see
Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed
on the Login key as shown below
•Login - Key is On Steady
•Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot only.
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the
agent is in Logout state. Also, Login/Logout can be activated by an access code. The
default numbering plan is shown below.
Access CodeFeature
#6061
#6062
#6161 + DN + #
#6162 + DN + #
where DN = the Directory number of the agent station.
Login - from Agent Station
Logout - from Agent Station
Login - Agent Station (DN) from another station
Logout – Agent Station (DN) from another station
80Strata CIX IP5000-series Telephone UG 10/08
ADM/DSS Console5
This chapter provides an overview of the optional units that can be connected to the
IP5000-series telephones.
Add-on Modules
The following Add-on modules provide additional buttons:
•10 Button LCD Module (LM5110), up to two supported per telephone .
•20 Button Add on Module with paper keystrip (KM5020), up to two suppor ted per
telephone.
•Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip,
up to three supported per telephone.
Note The LM and KM modules can be used in conjunction with one telephone.
Strata CIX IP5000-series Telephone UG 10/0881
ADM/DSS Console
ADM
ADM
Buttons and LEDs
The 10 button LCD add on module and the 20 button
keystrip add on modules have programmable feature
buttons that can be assigned as Exchange Line,
Directory Number, DSS, One Touch Speed Dial or any
other programmable feature (shown right).
When a Programmable Feature Button is programmed
as a DSS button or a Line button, it will have an LED
that provides a status of the outside line or station
assigned to it. The DSS button acts like a speed dial
button to a specific extension.
•A station or line shows steady red when in use by
others; green when in use by your extension.
•A DSS LED will flash red while making a call and
turn intermittently green once connected.
•An outside Line LED is green when the outside line
is in use by your extension. It is red if it is in use by
another telephone user.
82Strata CIX IP5000-series Telephone UG 10/08
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