Toshiba DK 424 User Guide

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BUSINESS

TELEPHONE
SOLUTIONS

Digital Business Telephone Systems

inView

Quick Reference Guide

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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard, Irvine, CA 92618-1697
http://telecom.toshiba.com

D42-QR-INVIEWVA
4010357

Version A, May 1999

Introduction

This guide describes how to use the inView LAN
application.

Instructions for customizing the PC-wallboard
displays and status displays are also covered.
This guide is written assuming that you are
familiar with operating a PC, mouse, and
software.

Related Documents

Refer to the following documents for more
information:

♦ Call Center Solutions
♦ Insight DK Supervisor Guide
♦ Insight DK Installation Guide
♦ Strata DK424 Insight DK CD-ROM

Overview

The inView Local Area Network (LAN)
application displays performance information
and agent/extension status on your PC monitor.
You can select the performance parameters and
agent groups to monitor. You can also send text
messages to any inView display or group of
displays.

The inView application works in conjunction
with the Strata DK Insight and Insight DK Plus
ACD MIS application. Refer to the section titled

“Related Documents” for more information.
inView product is a Microsoft® Windows®-

based product that can show two different types
of displays:

♦ LAN Wallboard view shows agent group

statistics in large character format (see
following figure). This Wallboard has four
general call center parameters – Calls in
Queue, Longest Wait Ti me, Numb er of Calls
Answered and Abandoned. Two personal
call center parameters – Call Answered and
Grade of Service – have background colors
for labels. This allows agents to quickly see
how their performances compare with that of
the overall call center.

inView
Quick Reference Guide

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