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BALANCE
Important
To use ‘Caller ID’ (display caller), this service has to be activated on your phone line. Normally you
need a separate subscription from your telephone company to activate this function. If you don’t have
the Caller ID function on your phone line, the incoming telephone numbers will NOT be shown on the
display of your telephone.
The features described in this manual are published with reservation to modifications.
To be connected to the public analogue telephone network.
The CE symbol indicates that the unit complies with the essential requirements of the
R&TTE directive.
USER GUIDE
V1.0 - 06/08
This product is in compliance with the essential requirements and other relevant provisions of the
R&TTE directive 1999/5/EC. The Declaration of conformity can be found on:
http://www.topcom.net/cedeclarations.asp
This product works with rechargeable batteries only. If you put non-rechargeable
batteries in the handset and place it on the base, the handset will be damaged and
this in NOT covered under the warranty conditions.
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1 Safety instructions ................................................................................................................. 5
2 Getting started ....................................................................................................................... 5
2.1 How to use this user guide............................................................................................................... 5
2.2 Installing the base ............................................................................................................................ 6
2.3 Installing the handset ....................................................................................................................... 6
2.4 Keys / LED’s ................................................................................................................................... 7
2.5 Symbols ........................................................................................................................................... 8
2.6 Navigating the menu........................................................................................................................ 8
2.7 Menu overview ................................................................................................................................ 8
3 Using the telephone................................................................................................................9
3.1 Switching the handset on/off ........................................................................................................... 9
3.2 Changing the menu language .......................................................................................................... 9
3.3 Receiving a telephone call ............................................................................................................... 9
3.4 Making an external telephone call................................................................................................... 9
3.5 Making an internal telephone call ................................................................................................. 10
3.6 Internal call transfer....................................................................................................................... 10
3.7 Conference call .............................................................................................................................. 10
3.8 Handsfree mode ............................................................................................................................. 10
3.9 Speaker volume during call ........................................................................................................... 10
3.10 Display of call duration ................................................................................................................. 11
3.11 Microphone mute........................................................................................................................... 11
3.12 Pause key ....................................................................................................................................... 11
3.13 Locating a handset (Paging function)............................................................................................ 11
3.14 Redial memory .............................................................................................................................. 11
3.15 Using the alphanumerical keypad ................................................................................................. 11
4 Phonebook ............................................................................................................................ 12
4.1 To add an entry into the phonebook .............................................................................................. 12
4.2 To dial an entry from the phonebook ............................................................................................ 12
4.3 To modify a name and number...................................................................................................... 12
4.4 Delete an entry from the phonebook ............................................................................................. 13
5 Caller Identification............................................................................................................. 13
6 Personalize the handset ....................................................................................................... 14
6.1 Adjusting the ring volume ............................................................................................................. 14
6.2 Choosing the ring melody ............................................................................................................. 15
6.3 Activation/deactivation of beeps ................................................................................................... 15
6.4 Handset name ................................................................................................................................ 15
6.5 Automatic answer .......................................................................................................................... 16
6.6 Reset the handset ........................................................................................................................... 16
6.7 Keypad lock................................................................................................................................... 17
6.8 Setting the time.............................................................................................................................. 17
6.9 Setting the alarm............................................................................................................................ 17
7 Base settings ......................................................................................................................... 17
7.1 Adjusting the ring volume ............................................................................................................. 17
7.2 Choosing the ring melody ............................................................................................................. 17
7.3 Changing the PIN code.................................................................................................................. 18
7.4 Setting the dialing mode ................................................................................................................ 18
7.5 Flash time duration ........................................................................................................................ 18
8 Managing multiple handsets ............................................................................................... 18
8.1 Adding a new handset ................................................................................................................... 18
8.2 Removing a handset ...................................................................................................................... 19
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8.3 Setting up a handset on another base............................................................................................. 19
8.4 Selecting a base ............................................................................................................................. 20
9 SMS .......................................................................................................................................20
9.1 How to write an SMS .................................................................................................................... 20
9.2 Sending an SMS ............................................................................................................................ 20
9.3 Read and view the list of received messages (Inbox)................................................................... 21
9.4 Multiple users ................................................................................................................................ 21
9.5 SMS settings .................................................................................................................................. 22
10 Troubleshooting ................................................................................................................... 24
11 Technical dataTechnical characteristics............................................................................24
12 Topcom Warranty ...............................................................................................................25
12.1 Warranty period............................................................................................................................. 25
12.2 Warranty handling ......................................................................................................................... 25
12.3 Warranty exclusions ...................................................................................................................... 25
13 Disposal of the device (environment) ................................................................................. 25
14 Cleaning................................................................................................................................ 25
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English
Safety instructions
1 Safety instructions
• Only use the charger plug supplied. Do not use other chargers as this may damage the battery
cells.
• Only insert rechargeable batteries of the same type. Never use ordinary, non-rechargeable
batteries. Insert rechargeable batteries so they connect to the right poles (indicated in the
battery compartment of the handset).
• Do not touch the charger and plug contacts with sharp or metal objects.
• The operations of some medical devices may be affected.
• The handset may cause an unpleasant buzzing sound in hearing aids.
• Do not place the basic unit in a damp room or at a distance of less then 1.5 m away from a
water source. Keep water away from the handset.
• Do not use the telephone in environments where there is a risk of explosions.
• Dispose of the batteries and maintain the telephone in an environment-friendly manner.
• As this telephone cannot be used in case of a power cut, you should use a mains-independent
telephone for emergency calls, e.g. a mobile phone.
2 Getting started
2.1 How to use this user guide
In this user guide, following method is used to clarify the instructions:
Text....... “DISPLAY”.
Text that appears on the display of the phone is shown in the right column
between quotation marks.
Key to press.
English
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Getting started
+
-
-
+
2.2 Installing the base
1 Plug one end of the adaptor into the outlet and the other end into the adaptor
jack on the bottom of the base.
2 Connect one end of the telephone cord with the wall phone jack and the
other end to the bottom of the base.
3 Put the telephone- and AC power line cord in the base guides as shown on
picture 2A.
A
C
B
- 2A Back view of base A. Telephone wall outlet
B. Power cable
C. Telephone cord
2.3 Installing the handset
1 Open the battery compartment as shown on picture 2B.
2 Insert the batteries respecting the polarity (+ and -).
3 Close the battery compartment.
4 Leave the handset on the base unit for 20 hours.
Before you use the telephone for the first time, you must first make sure the battery
is charged for 20 hours. If you do not do this, the telephone will not work optimally.
6
- 2B Back view of handset A. Cover
B. Rechargeable batteries
A
B
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2.4 Keys / LED’s
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Handset
1. Display
2. Redial / pause / up key
3. Menu / OK key
4. Call log / down key
5. Phonebook key
6. Alphanumeric keys
7. INT key
8. On / off / flash key
9. Keypad lock
10. Handsfree key
11. On-hook / off-hook key
12. Mute / delete / esc key
Getting started
English
- 2C Handset -
Base
13. Paging key
Display
In standby mode, the display shows the time and the
handset number:
12-05 HS1
- 2D Base -
- 2E Display -
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Getting started
2.5 Symbols
Off hook; you are online Handset keypad locked
External call You are in the phonebook
Internal call Battery low
New numbers in call list Battery medium
Answered call Battery full
Unanswered call Battery empty
Your are in the menu New voice mail
Handsfree Handset within base range
Indicates that the displayed number is
longer than the screen (12 digits)
The antenna flashes when the handset is
not registered on the base
New SMS message
2.6 Navigating the menu
The Topcom Balance has a menu system which is easy to use. Each menu leads to a list of options.
The menu map is shown on the following paragraph.
1 When the handset is switched on and in standby, press the menu key to open
the main menu.
2 Scroll to the desired menu option. The menu options scroll in a loop (you
return to the first after the last).
3 Press the OK key to view further options or to confirm the setting displayed.
Press the delete key to return to the previous level in the menu.
2.7 Menu overview
Menu Submenu items
PHONEBOOK
SMS
SETUP
8
ADD ENTRY
MODIFY ENTRY
DELETE ENTRY
INBOX
PERSONAL SMS
WRITE
DELETE ALL
SMS SETTINGS
BASE VOLUME
BASE MELODY
DEL HANDSET
PIN CODE
DIAL MODE
DEFAULT
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Menu Submenu items
BEEP
INT RING VOL
EXT RING VOL
HANDSET
DATE - TIME
REGISTER
INT MELODY
EXT MELODY
AUTO ANSWER
NAME
LANGUAGE
KEYLOCK?
DATE SET
CLOCK SET
ALARM SET
SELECT BASE
REG BASE
3 Using the telephone
3.1 Switching the handset on/off
1 Press and hold the on/off key for 8 seconds on the handset. The handset will
search the base.
2 Press and hold the on/off key for 8 seconds. The display will go off.
3.2 Changing the menu language
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “LANGUAGE” and confirm.
4 Select a language and confirm.
Using the telephone
English
3.3 Receiving a telephone call
To take the call:
1 Press the off-hook key.
OR
Lift the handset off its base if you have activated “Automatic answer”.
(See “6.5 Automatic answer”)
You are connected to your correspondent.
2 Press the on-hook key to hang up or put the handset back on the base.
3.4 Making an external telephone call
Direct dialing
1 Press the off-hook key to start the call.
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2 Dial the telephone number.
3 Press the on-hook key to hang up or put the handset back on the base.
To correct a number use the delete key to delete an entered digit.
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Using the telephone
INT
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Pre-dialing
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1 Dial the telephone number.
2 Press the off-hook key to start the call.
3 Press the on-hook key to hang up or put the handset back on the base.
3.5 Making an internal telephone call
1 Press the internal call key.
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2 Enter the number of the internal handset (1 to 5).
3 Press the on-hook key to hang up or put the handset back on the base.
3.6 Internal call transfer
Transfer an external call to an other handset.
1 Press the internal call key.
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2 Enter the number of the internal handset (1 to 5), the external caller is put
on hold.
3 When the other handset picks up, press the on-hook key to hang up and
transfer the call.
If the internal correspondent does not pick-up, press the Internal call key again
to reconnect to the external caller on line.
4 Press the on-hook key to hang up or put the handset back on the base.
3.7 Conference call
Only possible when more then one handset are registered to the base!
You can converse simultaneously with an internal correspondent and an external correspondent.
During an external call:
1 Press the internal call key.
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2 Enter the number of the internal handset (1 to 5).
3 When the other handset picks up, press and hold the ‘ ’ key.
#
If the internal correspondent does not pick-up, press the Internal call key again
to reconnect to the external caller on line.
4 Press the on-hook key to hang up or put the handset back on the base.
3.8 Handsfree mode
You can speak with your correspondent without picking up the handset.
1 Press the handsfree key during a call to activate or deactivate the handsfree
mode.
3.9 Speaker volume during call
1 During a conversation, press the up or down key to change the volume
accordingly.
The handsfree volume is also adjusted together with the receiver in the handset as
above described.
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3.10 Display of call duration
The call duration is displayed after 15 seconds, in minutes - seconds.
At the end of each call, the total call duration is displayed for 5 seconds.
Using the telephone
3.11 Microphone mute
It is possible to mute the microphone during a conversation.
1 Press the mute key. You can talk freely without being heard by the calling
party.
“MUTE” is displayed.
2 Press the mute key again to return to normal mode.
3.12 Pause key
When dialing a number you can add a pause between two digits:
1 Press the redial/pause key for 2 seconds.
3.13 Locating a handset (Paging function)
1 Press the paging key on the base.
All handsets registered with the base will ring.
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2 Press any key on the handset to stop the ringing.
3.14 Redial memory
You can redial up to 10 of the last numbers called. If you have stored a name in the phonebook to
go with the number, the name will be displayed instead.
1 Press the redial key.
2 Select a number. If the number is in the phonebook, the name will be
shown.
When the name is displayed, you can toggle between the name and the number
by pressing the OK key!
3 Press the off-hook key to start the call.
4 Press the on-hook key to return to standby.
English
3.15 Using the alphanumerical keypad
With your telephone, you can also enter alphanumeric characters. This is useful for entering a
name into the phonebook, giving a name to the handset, ...
To select a letter, press the corresponding key as many times as necessary.
For example, to select an ‘A’, press ‘2’ once. To select a ‘B’, press ‘2’ twice and so on.
To select ‘A’ and then ‘B’ consecutively, press ‘2’ once, wait until the cursor moves on to the next
character, then press ‘2’ twice.
Press ‘1’ to select a space.
Press the delete key to delete a character.
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Phonebook
The keypad characters are as follows:
Key First Second Third Fourth Fifth
press press press press press
1space- 1
2A B C 2
3D E F 3
4G H I 4
5J K L 5
6M N O 6
7P Q R S 7
8T U V 8
9W X Y Z 9
00
4 Phonebook
Each handset can store up to 50 telephone numbers and names. Names can be up to 12 characters
long and numbers up to 20 digits.
To enter alphanumerical characters, refer to the section “3.15 Using the alphanumerical keypad”.
4.1 To add an entry into the phonebook
1 Enter the menu.
2 Select “PHONEBOOK” and confirm.
3 Select “ADD ENTRY” and confirm.
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4 Enter the name and confirm.
Press the phonebook key to exit the menu without taking any modifications
into account.
5 Enter the number and confirm.
6 Select a ring melody (1-10) and confirm.
4.2 To dial an entry from the phonebook
1 Press the phonebook key.
2 Select a name or enter the first letter of the name. (The list scrolls in
alphabetical order.)
Press the OK key if you first like to see the telephone number.
If the telephone number is longer then 12 digits, press the OK key again to see
the complete number.
3 Press the off-hook key to start the call.
4 Press the on-hook key to hang up or put the handset back on the base.
4.3 To modify a name and number
1 Enter the menu.
2 Select “PHONEBOOK” and confirm.
3 Select “MODIFY ENTRY” and confirm.
4 Select the name to modify and confirm.
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Caller Identification
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5 Delete the unwanted characters and enter the new name.
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Confirm.
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6 Enter the new number and confirm.
7 Select a ring melody (1-10) and confirm.
4.4 Delete an entry from the phonebook
1 Enter the menu
2 Select “PHONEBOOK” and confirm.
3 Select “DELETE ENTRY” and confirm.
4 Select a name or enter the first letter of the name and confirm.
“CONFIRM” appears on the display.
5 Confirm or cancel.
5 Caller Identification
This service only works when you have a Caller ID/Clip subscription. Please contact your telephone company.
When you receive an external call, the telephone number of the caller appears on the handset
display. The telephone can receive calls in both FSK and DTMF. You can also see his or her name
if it is transmitted by the network. If the name is programmed in the phonebook, the name in the
phonebook is displayed!
The caller identity is replaced by the call duration after 15 seconds in
communication. It is still possible to display the caller’s identity after this time
by pressing the OK key repeatedly for the name and number.
English
The telephone can store 40 calls in a Call List (received and missed calls) that can be reviewed
later. This function is only available if your are subscribed to the caller ID information.
When the memory is full, the new calls automatically replace the oldest calls in the memory.
New or missed calls are signaled by a blinking icon on the display.
To consult the list of calls:
1 Press the call log key.
If there are no calls in the list “EMPTY” will appear.
2 Scroll through the calls. The callers names will be shown if the name is send
by the network or is stored in the phonebook. If you are at the end of the list
you will hear a beep tone.
When is shown, this call is been answered. When is shown, the call is
unanswered
3 Press the OK key to see the telephone number.
If the telephone number is longer then 12 digits, press the OK key again to see
the complete number.
4 Press the OK key again to see the time and date when the call is received.
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Personalize the handset
5 Press the OK key to add this entry to the phonebook if it’s not already
stored:
Press OK when “ADD” is shown on the display. Enter or modify the name
and press OK. Enter or modify the telephonenumber and press OK. Select
the melody (1-10) which will be heard when this number is calling by
means of the up/down keys and press OK. The entry will be stored in the
phonebook.
6 Press the off-hook key to call back a correspondent, when their telephone
number or name are displayed.
You can delete each entry separately:
1 Scroll to the call you want to delete and delete.
”DELETE” appears on the screen.
2 Confirm or cancel.
To delete all entries at ones:
1 Press the delete key long (2 seconds).
“DELETE ALL” appears on the screen.
2 Confirm or cancel.
6 Personalize the handset
Every programmation is confirmed at the end by a double or single long beep. A
double beep confirms the validation of your choice. A long beep signifies that the
modification has not been taken into account.
6.1 Adjusting the ring volume
Handset ring volume internal/external calls
The handset ring volume for internal or external calls can be set separately. You can choose from
5 handset ringer volume levels and “OFF”.
When the handset is inside the base, the base will not ring during incoming call. So
when the handset ring volume is turned off and handset is inside the base, your
phone will not ring anymore!
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “INT RING VOL” to change the internal volume or
“EXT RING VOL” to change the external volume and confirm.
4 Select a volume (1 to 5 or “OFF”).
5 Confirm or return to the previous menu.
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Personalize the handset
6.2 Choosing the ring melody
The base and each handset can ring with a different melody. The handsets can ring with a different
melody according to whether the call is internal or external. You can choose from 10 different
ringer melodies:
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “HANDSET” and confirm.
4 Select “INT MELODY” to change the internal melody or
“EXT MELODY” to change the internal melody and confirm.
5 Select a melody (1 to 10).
6 Press the OK key to confirm or return to the previous menu.
6.3 Activation/deactivation of beeps
The handsets can emit a beep tone when a key is pressed, when the batteries are low or when the
handset is out of range.
Key pressed beep tone on/off
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “BEEP” and confirm.
4 Select “KEYTONE” and confirm.
5 Select “ON” to activate or “OFF” to deactivate and confirm.
Low battery
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “BEEP” and confirm.
4 Select “LOW BATTERY” and confirm.
5 Select “ON” to activate or “OFF” to deactivate and confirm.
English
Handset out of range
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “BEEP” and confirm.
4 Select “OUT RANGE” and confirm.
5 Select “ON” to activate or “OFF” to deactivate and confirm.
6.4 Handset name
You can change the name displayed on the handset (max. 9 characters). This function allows you
to personalize each handset.
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “NAME” and confirm.
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Personalize the handset
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4 Enter the name you want and confirm.
Press the delete key to delete a character. Press and hold the phonebook key to
exit the menu without taking any modifications into account.
6.5 Automatic answer
When there is a incoming call and the handset is on the base, the phone automatically takes the
line when lifted. This is the default setting, but can be set off:
1 Enter the menu
2 Select “HANDSET” and confirm.
3 Select “AUTO ANSWER” and confirm.
4 Select “ON” to activate or “OFF” to deactivate and confirm.
6.6 Reset the handset
It is possible to return the phone to the original default configuration. This is the configuration
which was installed when you first received the telephone.
To return to default settings:
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “DEFAULT” and confirm.
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4 Enter the 4 digit PIN code (default =0000) and confirm.
Default parameters are:
Low battery beeps On
Out of range warning beeps Off
Key tone On
Auto answer On
Internal melody 1
Internal volume 3
External melody 3
External volume 3
Ear volume 3
Phonebook Empty
Call log list Empty
Redial list Empty
PIN code 0000
Dial mode DTMF
Keypad lock Off
Returning to default settings will delete all entries in the phonebook and call log.
The PIN code will also be reset to 0000.
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Base settings
6.7 Keypad lock
The keypad can be locked so that no settings can be changed or no telephone number can be dialed.
The icon will appear on the screen when keypad is locked.
Locking the keypad
1 Press and hold the ‘ ’ key for 3 seconds. The keypad will be locked.
Unlock the keypad
1 Press any key, “PRESS ” will appear on the screen.
2 Press the ‘ ’ key within 3 seconds.
6.8 Setting the time
1 Enter the menu
2 Select “DATE - TIME” and confirm.
3 Select “CLOCK SET” and confirm.
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4 Enter the time (24h format) and confirm.
6.9 Setting the alarm
1 Enter the menu
2 Select “DATE - TIME” and confirm.
3 Select “ALARM SET” and confirm.
4 Select “ON” to turn on the alarm and confirm.
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Enter the time (24h format) when the alarm must be activated and confirm.
OR
Select “OFF” to turn off the alarm and confirm.
English
7 Base settings
7.1 Adjusting the ring volume
Base ring volume
You can choose from 5 ringer volume levels and “OFF”.
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “BASE VOLUME” and confirm.
4 Select a volume (“OFF” or 1 to 5).
5 Confirm or return to the previous menu.
7.2 Choosing the ring melody
The base and each handset can ring with a different melody. To set the base melody:
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “BASE MELODY” and confirm.
4 Select a melody (1 to 5).
5 Confirm or return to the previous menu.
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Managing multiple handsets
7.3 Changing the PIN code
Certain functions are only available to users who know the PIN code.
By default the PIN code is 0000. To change the PIN code:
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “PIN CODE” and confirm.
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4 Enter the old 4 figure PIN code and confirm.
5 Enter a new 4 figure PIN code and confirm.
6 Enter the new PIN code a second time and confirm.
7.4 Setting the dialing mode
There are two types of dialing mode: DTMF/Tone dialing (most common) and pulse dialing (for
older installations).
To change the dialing mode:
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “DIAL MODE” and confirm.
4 Select the dialing mode and confirm.
7.5 Flash time duration
Press the flash key ‘R’ (key 7 - picture 2C Handset) to use certain services on your external line
such as “call waiting” (if your phone company offers this feature); or to transfer calls if you use a
telephone exchange (PABX). The Flash key ‘R’ is a brief interruption of the line. You can set the
flash time to 100ms or 250ms.
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “RECALL” and confirm.
4 Choose “RECALL1” for short flash time (100ms) or “RECALL2” for long
flash time (250ms) and confirm.
8 Managing multiple handsets
8.1 Adding a new handset
Only needed when you have deregistered a handset or when you bought a new one.
You can register new handsets on the base if these handsets support the DECT GAP protocol.
The base can support a maximum of 5 handsets. If you already have 5 handsets, and you wish to
add another one or change one handset, you must first delete a handset, then associate the new
handset.
Putting the base into registration mode:
1 Press and hold the paging key on the base for 6 seconds. The base will then
emit a beep tone.
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Managing multiple handsets
Register the new handset:
If your additional handset is a Topcom Balance
2 Enter the menu
3 Select “REGISTER” and confirm.
4 Select “REG BASE” and confirm.
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5 Enter the number of the base to be associated with the handset (1-4) and
confirm. (The flashing numbers are already in use.)
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6 Enter the base PIN code (0000 by default) and confirm.
The handset will start searching for the DECT base. If the handset has located
the base, it will display the base identification number.
7 Confirm or stop.
If the handset does not locate the base, it will return to the standby mode after
a few seconds. Try again by changing the base number and check that you are
not in an environment with interference. Move closer to the base.
If your handset is another model
After starting the registration procedure on the base, refer to the handset manual to find out how
to register the handset. The handset must be GAP compatible.
The icon and the text "NOT REG" flashes on the display when the handset is not associated
with the base.
When a handset is associated with a base, it is attributed a handset number by the base. It is this
number that is displayed on the handset after the name and must be used for internal calls.
DECT GAP Profile only guarantees that basic calling-functions will work correctly
between different brands/types. There’s a possibility that certain services (like
CLIP) will not work correctly.
English
8.2 Removing a handset
This procedure needs to be carried out on a different handset then the one you want to remove.
1 Enter the menu
2 Select “SETUP” and confirm.
3 Select “DEL HANDSET” and confirm.
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4 Enter the base PIN code (0000 by default) and confirm.
5 Select the handset to be removed and confirm.
8.3 Setting up a handset on another base
If you want to use a Topcom Balance handset with a base of another model. The base must be GAP
compatible.
1 Put the base in registration mode, refer to the base manual.
2 Enter the menu
3 Select “REGISTER” and confirm.
4 Select “REG BASE” and confirm.
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5 Enter the number of the base to be associated with the handset and confirm.
6 Enter the base PIN code and confirm.
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SMS
The handset will start searching for the DECT base. If the handset has located
the base, it will display the base identification number.
7 Confirm or stop.
8.4 Selecting a base
You can switch your handset between bases. The handsets can be registered up to 4 bases
simultaneously. When selecting the base, the current selected base is indicated by a blinking base
number.
If you select “AUTO” the handset will automatically search for another base when you are out of
range. The handset must first be registered with each base individually.
1 Enter the menu
2 Select “REGISTER” and confirm.
3 Select “SELECT BASE” and confirm.
4 Select a base or select “AUTO” and confirm.
When you have activated Automatic base selection and the handset is out of range
on the current base, the handset will only search for the strongest base in standby
(not during communication).
9SMS
You can send and receive SMS with your Topcom Balance telephone. This section tells you how
to use the SMS feature.You can store a total of 15 SMS messages sent and received, each with up
to 160 characters.
Before sending and receiving SMS text messages you need to set the telephone
number of your Network’s SMS centre for outgoing and incoming messages
(See “ SMS service centre numbers”).
9.1 How to write an SMS
The method is the same as entering a name in the phonebook (See “3.15 Using the alphanumerical
keypad”).
To enter a space press ‘1’.
9.2 Sending an SMS
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “WRITE” and confirm.
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4 Start writing the message and confirm.
5 Enter the telephone number and confirm to send the message.
The SMS will be sent out automatically.
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SMS
9.3 Read and view the list of received messages (Inbox)
Your Topcom Balance display indicates the number of new messages you have received. is
shown on the screen. The SMS LED on the base is blinking.
A beep indicates you have just received a new message.
When the number of new messages is indicated on the display.
1 Press the OK key. The telephone number of the most recent message is
listed first.
When the number of new messages is not displayed.
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “INBOX” and confirm.
The telephone number of the most recent message is listed first.
Scroll through all messages and press OK to read the message.
Messages with ‘*’ before the telephone number are unread messages.
Scroll through the whole message and press OK when the whole message is
read.
Scroll to select one of the next options:
Reply: Edit the message using the alphanumeric keypad and save it.
Forward: Forward the stored message to another user. Follow the same
instructions as for sending an SMS message (See “9.2 Sending an SMS”).
Delete ?: Delete the message. Press OK again to confirm.
Details: To see the phonenumber, date and time of the message. Press OK to
confirm.
Press the mute key to return to the inbox menu
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9.4 Multiple users
With your Topcom Balance telephone you can register up to 5 handsets on one base. Each handset
has it’s own handset number (1-5) which is also the terminal number to send Personal messages.
All handset have standard terminal number ‘0’ as well. In order to receive personal SMS
messages, you must give your correspondents the user Terminal Number that they need to add to
your standard telephonenumber (See below). For example, when you have a 2nd handset (Handset
2) this handset will have terminal number = 2.
If no terminal number is add to you telephone number or ‘0’, all handset will receive these
messages.
You can can change the terminal number to another one but only from 6-9 (See “ Setting the
terminal number”).
Receiving personal user SMS
You correspondents will need to add your Terminal Number to your telephone
number when they want to send personal SMS.
E.g. If your personal Terminal Number is "1" and your telephone number is
123456789, your correspondents should send their SMS messages to:1234567891!
This is the number you need to remember and give to your correspondents.
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SMS
Reading personal user SMS
When a new message comes in, your Topcom Balance emits a beep. The screen shows and the
number of new messages.
Press the OK key
In the SMS list, private messages are flagged with the key icon on the
screen.
OR
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “PERSONAL SMS” and confirm. The telephone number of the most
recent message is listed first.
9.5 SMS settings
Set SMS alert tone ON/OFF
Your handset can play a melody to announce a new text message.
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “SMS SETTINGS” and confirm.
4 Select “MSG ALERT” and confirm.
5 Select “ON” or “OFF” and confirm.
6 Select the desired melody and confirm and go back to previous menu.
SMS service centre numbers
To send and receive SMS text messages you need the telephone number of your Network’s SMS
centre. These numbers have been pre-loaded into the Topcom Balance. If you accidentally delete
the SEND or RECEIVE SMS service centre numbers you will need to re-enter them in order for
your SMS service to work.
The Topcom Balance can store 2 SEND SMS service centre numbers and 2 RECEIVING SMS
service centre numbers.
To set the SMS sending centres numbers
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “SMS SETTINGS” and confirm.
4 Select “SEND CENTRE” and confirm.
5 Select “SEND 1” or “SEND 2” and confirm.
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6 Enter the telephone number of the SMS server
To set the SMS receiving centres numbers
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “SMS SETTINGS” and confirm.
4 Select “RCV CENTRE” and confirm.
5 Select “RECEIVE 1” or “RECEIVE 2” and confirm.
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6 Enter the telephone number of the SMS server
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SMS
Select the SMS centre to send SMS
Because you can set 2 SMS sending centres, you have to select one of both before sending you
messages:
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “SMS SETTINGS” and confirm.
4 Select “SEND SERVICE” and confirm.
5 Select “SEND 1” or “SEND 2” and confirm.
Setting the terminal number
Each handset has terminal number ‘0’ and terminal number = handset number (1-5). You can
change the terminal number to another number (6-9) if needed:
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “SMS SETTINGS” and confirm.
4 Select “TERMINAL NO” and confirm.
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6 Press OK to confirm.
Memory full
When the memory is full, you get the screen message "Memory Full". You can no longer send or
receive SMSs. To continue to receive SMSs, you can delete some or all of the messages. To delete
all the messages stored in the “INBOX” or “PERSONAL SMS”:
1 Enter the menu
2 Select “SMS” and confirm.
3 Select “SMS SETTINGS” and confirm.
4 Select “DELETE ALL” and confirm.
5 Select “INBOX” or “PERSONAL SMS” and confirm.
6 “CONFORM ?” appears.
7 Confirm or cancel.
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Troubleshooting
10 Troubleshooting
Symptom Possible cause Solution
No display Batteries uncharged Check the position of the
batteries
Recharge the batteries
Handset turned off Turn on the handset
No tone Telephone cord badly connected Check the telephone cord
connection
The line is occupied by another
handset
The icon flashes
Base or handset do not ring The ringing volume is off or low Adjust the ringing volume
Tone is good, but there is no
communication
Not possible to transfer a call
on PABX
Telephone does not react
when pressing the keys
Handset out of range Bring the handset closer to the
The base has no power supply Check the mains connection
The handset is not registered on
the base
The dialing mode is wrong Adjust the dialing mode
The flash time is too short or too
long
Manipulation error Remove the batteries and put
Wait until the other handset
hangs up
base
to the base
Register the handset on the
base
(pulse/tone)
Change the flash time
them back in place
11 Technical dataTechnical characteristics
Standard DECT (Digital Enhanced Cordless Telecommunications)
GAP (Generic Access Profile)
Frequency range 1880 MHz to 1900 MHz
Number of channels 120 duplex channels
Modulation GFSK
Speech coding 32 kbit/s
Emission power 10 mW (average power per channel)
Range maximum 300m in open space / 10-50m in-house
Number of handsets Up to 5
Base power supply 230V / 50 Hz / 7,5V DC 300mA
Handset Batteries 2 rechargeable batteries AAA, NiMh 1,2V, 550mAh
Handset autonomy 200 hours in standby
Handset talk time 10 hours
Normal conditions of use +5 °C to +45 °C
Dialing mode Pulse / Tone
Flash time 100 or 250 ms
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Topcom Warranty
12 Topcom Warranty
12.1 Warranty period
The Topcom units have a 24-month warranty period. The warranty period starts on the day the new
unit is purchased. There is no warranty on standard or rechargeable batteries (AA/AAA type).
Consumables or defects causing a negligible effect on operation or value of the equipment are not
covered.
The warranty has to be proven by presentation of the original or copy of the purchase receipt, on
which the date of purchase and the unit-model are indicated.
12.2 Warranty handling
A faulty unit needs to be returned to a Topcom service centre including a valid purchase note and
a filled in service card.
If the unit develops a fault during the warranty period, Topcom or its officially appointed service
centre will repair any defects caused by material or manufacturing faults free of charge, by either
repairing or exchanging the faulty units or parts of the faulty units. In case of replacement, colour
and model can be different from the original purchased unit.
The initial purchase date shall determine the start of the warranty period. The warranty period is
not extended if the unit is exchanged or repaired by Topcom or its appointed service centre.
12.3 Warranty exclusions
Damage or defects caused by incorrect treatment or operation and damage resulting from use of
non-original parts or accessories are not covered by the warranty.
The warranty does not cover damage caused by outside factors, such as lightning, water and fire,
nor any damage caused during transportation. No warranty can be claimed if the serial number on
the units has been changed, removed or rendered illegible.
Any warranty claims will be invalid if the unit has been repaired, altered or modified by the buyer.
This appliance may only be used with rechargeable batteries. If you want to replace the originally
included batteries, please check whether the batteries you use are suitable and rechargeable.
Alkaline batteries may under NO circumstances be used in the handsets. If you use Alkaline
batteries and place the handset on the basis, the batteries will heat up and may explode. Any damage
which may be caused cannot be recovered from the manufacturer and the damage thus caused to
the appliance is not covered by the warranty conditions. Any repairs will be charged to you.
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13 Disposal of the device (environment)
At the end of the product lifecycle, you should not throw this product into the normal
household garbage but bring the product to a collection point for the recycling of
electrical and electronic equipments. The symbol on the product, user guide and/or
box indicate this.
Some of the product materials can be re-used if you bring them to a recycling point.
By re-using some parts or raw materials from used products you make an important contribution
to the protection of the environment. Please contact your local authorities in case you need more
information on the collection points in your area.
14 Cleaning
Clean the telephone with a slightly damp cloth or with an anti-static cloth. Never use cleaning
agents or abrasive solvents.
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SERVICE RETURN CARD - RÜCKSENDEKARTE -
CARTE DE RETOUR SERVICE - RETOURFICHE
RETURN WITH YOUR DEFECT PRODUCT
Name/Vorname/Prénom/Naam:
Surname/Familienname/Nom/Familienaam:
Street/Straße/Rue/Straat:
Nr./N°: Box/Postfach/Boîte/Postbus:
Location/Ort./Lieu/Plaats: Post code/Postleitzahl/Code Postal/Postcode:
Country/Land/Pays/Land:
Tel./Tél.:
E-mail:
Model name/Modellbezeichnung/Nom du modèle/Modelnaam:
Serial Nr/Seriennummer/N° série/Serienummer:
Purchase date/Kaufdatum/Date d’achat/Aankoopdatum:
(DD/MM/YYYY) - (TT/MM/JJJJ)
Fault description/Beschreibung des Defekts/Description de la panne/Beschrijving defect:
(Original Proof of Purchase has to be attached to this return card to be valid for warranty)
Model name/Modellbezeichnung/Nom du modèle/Modelnaam:
Serial Nr/Seriennummer/N° série/Serienummer:
Purchase date/Kaufdatum/Date d’achat/Aankoopdatum:
(DD/MM/YYYY) - (TT/MM/JJJJ)
Fault description/Beschreibung des Defekts/Description de la panne/Beschrijving defect:
R00001
Page 28
BALANCE
MD2500242
visit our website
www.topcom.net
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