Tomtom Link 510 User Manual

TomTom LINK 510

Installation Guide

What’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Read me first. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Congratulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

What you need for the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Safety first. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Important safety notices and warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Updating the TomTom LINK 510. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preparations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Updating the firmware on your TomTom LINK 510. . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the XP Compatibility mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Activating the TomTom LINK 510. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connection overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Choosing the correct position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting to power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Mounting the TomTom LINK 510. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Attaching the holder using the adhesive strips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Attaching the holder using self-tapping screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Attaching the holder using cable ties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Testing operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Power or Ignition test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Mobile network reception test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting to TomTom PRO and WEBFLEET. . . . . . . . . . . . . . . . . . . . . . . . . 19

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Monitoring operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Resetting the TomTom LINK 510. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Restarting your LINK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Resetting your LINK to factory settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Technical data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Appendix: Using external antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mounting the external GPS antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mounting the external mobile network antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Appendix: Using the IO connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Wiring digital inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Wiring the digital output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the input IN 1 for idle time reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the input IN 1 for changing the logbook mode. . . . . . . . . . . . . . . . . . . . . . . 32

Using the output OUT for changing the logbook mode. . . . . . . . . . . . . . . . . . . . . 33

Using the input IN 1 and the the output OUT for changing the logbook mode. . 33

Connecting a digital tachograph. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accessing FMS data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Addendum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Important Safety Notices and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CE mark and Radio Equipment Directive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Environmental and Battery information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Operating temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

WEEE – e-waste disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Specific Absorption Rate (SAR) compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

How TomTom uses your information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Exposure limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Mobile networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Triman logo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Prohibited uses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

This document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

SUBTEL - CHILE - 5052/DFRS14044/F-50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Responsible party in Chile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Customer support contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Notice for South Africa. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Model numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Accessories supplied with this device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Accessories not supplied with this device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Terms and conditions: Limited warranty and EULA reference. . . . . . . . . . . 40

Bluetooth® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Microsystems, Inc., Scriptics Corporation, and other parties. . . . . . . . . . . . . . . . . . 41

TomTom Telematics Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

What’s in the box

▪ TomTom LINK 510

1. Yellow LED - connection status indicator.

2. Green LED - system status indicator.

3. Connector (SMB) for optional external GSM antenna.

4. Service/Update Mini-USB-cable connector.

5. Power cable connector.

6. Reset button.

7. IO-Cable connector.

8. Connector (SMB) for optional external GPS antenna.

▪ Power cable

▪ Holder ▪ Fixings - 2 cable ties, 2 adhesive strips, 2 self-tapping screws and a cleaning tissue

▪ Basic installation guide

Read me first

Congratulations

You have chosen the TomTom LINK 510, a core hardware component from WEBFLEET. With WEBFLEET from TomTom Telematics you are always connected to your vehicles out on the road in a smart and easy way.

TomTom LINK 510 is a GPS receiver and mobile network module in one unit, always providing the vehicle’s current position.

When used with a compatible Driver Terminal, you can easily handle orders, as well as text and status messages. You can receive traffic information, and you are warned when you are driving or cornering too fast. And you can get information about how much fuel you have used.

What you need for the installation

Before starting the installation of your TomTom LINK 510, read the installation instructions and the safety notices and warnings carefully and make sure you have the following:

▪ The WEBFLEET Contract Confirmation letter including the Activation Code. ▪ All parts contained in the box. ▪ A connection to the vehicle’s power supply that is fused with max. 10A. ▪ A place with a clear view of the sky where you can move your vehicle to check

GPS reception.

▪ A TomTom PRO Driver Terminal that is compatible with TomTom LINK 510* -

optional.

* To check compatibility please visit telematics.tomtom.com/products

Safety first

Important safety notices and warnings

Important: Read the following safety instructions carefully. Read the instructions in

this document carefully.

TomTom Telematics accept no liability for damage that results from disregarding the safety instructions. This document is part of the product. Keep it in a safe place. If you pass the unit on to a new user, make sure you give them this document as well.

Use of this product is restricted in some areas

The TomTom LINK 510 contains a mobile network module which can interfere with electrical devices such as cardiac pacemakers, hearing aids and aviation equipment. Interference with these devices may endanger the health or life of you or others. If your device includes a mobile network module, do not use it near unprotected electrical units or in areas where the use of mobile telephones is prohibited, such as hospitals and aircraft.

Danger of explosion

Parts of the TomTom LINK 510 can cause sparks that can lead to explosions. This may endanger human health and life. Do not use the unit in areas with high risk of explosion. When using a TomTom LINK 510 in a vehicle fuelled by liquefied gas, follow the safety regulations of the country in which the vehicle is operated.

Damage caused through improper installation

The installation and initial operation of the unit must be performed by authorised personnel only for example, a qualified radio dealer or an automotive electronics workshop.

Risk of injury in case of accidents

Do not mount the unit or accessories in the inflation area of airbags or in the impact area for the head or knees. Choose an installation location that will avoid interference with displays, safety equipment and controls.

Damage to the chassis

Make sure you do not drill into parts of the chassis that have structural or securityrelated functions. This is because you cannot be certain that they will function properly after modification.

Risk of fire

Make sure you do not drill into covered wiring harnesses, fuel lines or similar components. Drilling into these can cause fire.

Repair and replacement

Repairs must be carried out by authorised and qualified personnel only. Never replace damaged parts of the unit yourself. Send the defective unit to TomTom Telematics for repair. Only the qualified staff of TomTom Telematics are authorised to repair or replace parts.

Damage to the device

Short-circuits inside the unit can be caused by contact with water or other liquids. The unit may be damaged by contact with water. Use and store the unit in an area protected from water.

Risk of accidents

Do not use the digital output to cut the engine power, to remotely stop the engine or to otherwise remotely immobilise the vehicle.

Updating the TomTom LINK 510

We recommend updating the firmware on your TomTom LINK 510. You can do this by using the Firmware-Update Tool and a Microsoft Windows computer. A connection to the Internet or WEBFLEET is not required.

System Requirements

Before you can use the TomTom LINK 510 Firmware-Update Tool, you need the following:

▪ The TomTom LINK 510 Service Set. ▪ A Microsoft Windows computer. ▪ The latest TomTom LINK 510 Firmware-Update Tool (firmware is embedded). ▪ The USB driver for TomTom LINK 510 devices.

Preparations

1. Install the USB driver. This is required to establish a connection between your computer and your

TomTom LINK 510 using the USB cable. You can download the USB driver from the Partner Portal. Install the driver on

your computer by double clicking the .exe file and following the instructions.

2. Install the latest Firmware-Update Tool version. You can download the latest Firmware-Update Tool from the Partner Portal under

Software and Firmware. You must be logged in to the Partner Portal to download the Tool. The downloadable ZIP file contains the tool with the firmware update file embedded. Unzip the downloaded file to your local hard disk.

Updating the firmware on your TomTom LINK 510

To update the firmware on your TomTom LINK 510 using the Firmware Update Tool, do the following:

1. Connect your TomTom LINK 510 to a Microsoft Windows computer using USB. The first time you connect a TomTom LINK 510 to your computer’s USB port, a

pop-up window tells you about the installation of the hardware. Follow the instructions and select automatic installation.

A virtual COM port named TomTom LINK followed by a port number is assigned. To find out the port number, do the following: Open the Windows Control Panel.

Select the Hardware tab. Select Device Manager. Open the list for Ports (COM & LPT).

2. Start the Firmware-Update Tool by double clicking on the .exe file. On a computer with Microsoft Windows Vista or Windows 7, you must run the tool

in Windows XP compatibility mode.

3. Select the COM port that was assigned to your TomTom LINK 510 from the list and click OK.

At the bottom of the window you can find information about the operating system installed on the TomTom LINK 510, the serial number of the TomTom LINK 510 and which COM Port number was assigned, as well as the operating system that will be installed with this update.

If the version number of the firmware installed on your TomTom LINK 510 is lower than the one included in the Firmware-Update Tool, continue with the next step. If it is up-to-date, disconnect your TomTom LINK 510 and activate your TomTom

LINK 510.

4. Select Start to initiate the firmware update installation process. The old firmware is deleted and the new firmware is installed on the device. During

the installation process the upper part of the window displays the installation progress.

5. When the firmware installation is complete, click OK to confirm.

6. To close the Firmware-Update Tool click Exit.

Exit closes the application. If you want to install the firmware on multiple devices, disconnect the USB cable from the updated device and connect it to another TomTom LINK 510. The tool automatically recognises the new connection and you can repeat the installation as described above.

Using the XP Compatibility mode

If you want to use the TomTom LINK 510 Firmware-Update Tool on a computer with Microsoft Windows Vista or Windows 7, you must run the tool in Windows XP compatibility mode as it is not compatible with newer versions of Microsoft Windows.

To run the Firmware-Update Tool in XP compatibility mode, do the following:

1. Go to the installation folder of the Firmware-Update Tool on your computer and locate the .exe file.

2. Right click on the .exe file and select Properties.

3. Select the Compatibility tab.

4. Select the checkbox for Run the program in compatibility mode for:.

5. Select Windows XP from the list and then click OK.

The tool can now be used on a computer with Microsoft Windows Vista or Windows 7.

Activating the TomTom LINK 510

After you have updated your TomTom LINK 510 with the latest firmware version you need to activate the TomTom LINK 510 using the TomTom LINK Activation Tool. You can also activate your TomTom LINK 510 using a TomTom PRO Driver Terminal.

To activate your TomTom LINK 510 using a computer you need to connect it using a USB cable. Download the USB driver from the Partner Portal and install the driver on your computer by double clicking the exe file.

To activate your TomTom LINK 510 do the following:

1. Install the latest version of the TomTom LINK Activation Tool. You can download the Activation Tool from the Partner Portal at http://

telematics.tomtom.com/partners/. Go to Technical Support and select Activation and Diagnostics.

2. Connect your TomTom LINK 510 to supply voltage.

3. Connect your TomTom LINK 510 to your computer using the Mini USB cable.

4. Start the TomTom LINK Activation Tool by double clicking the icon.

5. Click Serial Connect and select the COM port to which you have connected your

TomTom LINK 510.

6. Monitor the yellow connection LED on your TomTom LINK 510 until it indicates

that the device has established a connection to WEBFLEET. When the connection to WEBFLEET has been established the Activation Tool asks

you to enter your activation code.

7. Click Activate.

8. Enter the Activation Code, which you can find in your WEBFLEET contract

confirmation.

9. Click OK. The progress of the activation is shown.

You have now successfully activated your TomTom LINK 510.

Connection overview

* Make sure this wire is fused with max. 10A.

Choosing the correct position

First you need to choose the correct position in which to install your TomTom LINK

510. Take the following into consideration:

▪ Do not expose the TomTom LINK 510 to direct sunlight and/or high temperature

for long periods to ensure proper operation.

▪ To ensure GPS reception using the integrated GPS receiver, the top of the device

must not be obstructed by metal items. For more flexibility with regards to installation we recommend using the external GPS antenna from TomTom

Telematics.*

▪ To ensure mobile network reception using the integrated mobile network antenna,

the device must not be placed on or surrounded by metal items such as the vehicle’s coachwork closer than 5 cm (2 inches) and the top side must not be obstructed by metal items. For more flexibility with regards to installation we recommend using the external GSM antenna from TomTom Telematics.*

1. Top side of the device must not be obstructed by metal items.

2. Keep minimum distance of 5 cm (2 inches) to metal items.

* Some LINK models may not have connectors for external antennas.

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