TG582n
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SETUP AND USER GUIDE
Technicolor TG582n
SETUP AND USER GUIDE
Technicolor TG582n
Copyright
Copyright ©1999-2011 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
THOMSON Telecom Belgium NV
Prins Boudewijnlaan, 47
2650 Edegem
Belgium
http://www.technicolor.com
Trademarks
The following trademarks may be used in this document:
DECT™ is a trademark of ETSI.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Ethernet™ is a trademark of Xerox Corporation.
Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi
Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the Wi-Fi Alli-
ance®.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living Network
Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.
Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated,
registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and
service marks are the property of their respective owners, where marked or not.
Document Information
Status: v1.0 (May 2011)
Reference: DMS-CTC-20101206-0009
Short Title: Setup and User Guide Technicolor TG582n R8.4.x
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CONTENTS
DMS-CTC-20101206-0009 v1.0
1 Getting Started ......................................................................................................... 3
1.1 Features At A Glance............................................................................................................................... 4
1.2 Components ...............................................................................................................................................5
1.2.1 Power ...............................................................................................................................................................................6
1.2.2 Local Network Connection............................................................................................................................................7
1.2.3 Broadband Connection................................................................................................................................................. 8
1.2.4 Buttons............................................................................................................................................................................. 9
1.2.5 Status LEDs .................................................................................................................................................................. 10
1.3 Preparing for the Installation................................................................................................................... 12
2 Guided Installation................................................................................................... 13
3 Manual Installation...................................................................................................15
3.1 Connecting the Technicolor Gateway to your Service Provider’s Network.....................................16
3.2 Powering on the Technicolor Gateway................................................................................................. 18
3.3 Connecting Your Network Devices to the Technicolor Gateway.....................................................19
3.3.1 Setting up a Wireless Connection..............................................................................................................................20
3.3.2 Setting up a Wired Connection...................................................................................................................................21
3.4 Configure the Technicolor Gateway.....................................................................................................22
3.5 Setting Up the 3G Fall-Back WAN Connection..................................................................................23
3.5.1 Managing your Mobile Connection with the Technicolor Gateway GUI............................................................24
3.5.2 Inserting a Mobile USB Adapter................................................................................................................................ 25
4 Configuration Tools.................................................................................................27
4.1 Technicolor Gateway GUI..................................................................................................................... 28
4.1.1 Access............................................................................................................................................................................ 29
4.1.2 Components .................................................................................................................................................................30
4.1.3 Protecting Access to the Technicolor Gateway........................................................................................................32
4.2 Backing Up/Restoring your Configuration ...........................................................................................33
4.3 Access From the Internet........................................................................................................................34
5 The Technicolor Gateway Wireless Access Point...................................................35
5.1 Connecting Your Wireless Client via WPS ..........................................................................................36
5.2 Connecting Your Wireless Client without WPS ..................................................................................38
5.3 Securing Your Wireless Connection......................................................................................................39
6 Saving Energy with Your Technicolor Gateway......................................................41
6.1 Code of Conduct .................................................................................................................................... 42
6.2 ECO Manager..........................................................................................................................................43
6.3 Manually Switching Off Services to Reduce Power ........................................................................... 44
7 Sharing Content on your Technicolor Gateway..................................................... 45
7.1 The Network File Server ........................................................................................................................ 47
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7.2 The UPnP AV Media Server................................................................................................................. 50
7.2.1 Configuring the UPnP AV Media Server ..................................................................................................................51
7.2.2 Using the UPnP AV Media Server ............................................................................................................................ 52
7.3 The FTP Server....................................................................................................................................... 54
7.4 Managing your Shared Content............................................................................................................ 56
7.5 Safely Removing your USB Storage Device........................................................................................ 58
8 Technicolor Gateway Network Services................................................................. 59
8.1 UPnP......................................................................................................................................................... 60
8.1.1 Accessing Your Technicolor Gateway via UPnP......................................................................................................61
8.1.2 Managing your Internet connection via UPnP .........................................................................................................62
8.1.3 Configuring UPnP on the Technicolor Gateway.....................................................................................................64
8.1.4 Installing UPnP on Windows XP................................................................................................................................65
8.2 Assigning a service (HTTP, FTP,...) to a Computer...........................................................................67
8.3 Dynamic DNS ......................................................................................................................................... 69
9 Internet Security.......................................................................................................71
9.1 Parental Control .......................................................................................................................................72
9.1.1 Configuring Content-based Filtering........................................................................................................................ 74
9.1.2 Adding Rules for Address-Based Filtering................................................................................................................ 75
9.2 Firewall.......................................................................................................................................................77
10 Support.................................................................................................................... 79
10.1 Setup Troubleshooting........................................................................................................................... 80
10.2 General Technicolor Gateway Troubleshooting.................................................................................81
10.3 Wired Connection Troubleshooting.................................................................................................... 82
10.4 Wireless Connection Troubleshooting.................................................................................................83
10.5 Reset to Factory Defaults...................................................................................................................... 84
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ABOUT THIS SETUP AND USER GUIDE
DMS-CTC-20101206-0009 v1.0
About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you:
Set up your Technicolor Gateway and local network
Configure and use the main features of your Technicolor Gateway.
For more advanced scenarios and features visit the documentation pages on www.technicolor.com
.
Used Symbols
Te r m i n o l o g y
Generally, the Technicolor TG582n will be referred to as Technicolor Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
This sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.technicolor.com
.
This sample text indicates an internal link.
Example: If you want to know more about guide, see “About this Setup and User Guide” on page 1.
This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
The note symbol indicates that the text provides additional information about a topic.
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ABOUT THIS SETU
P AND USER GUIDE
DMS-CTC-20101206-0009 v1.0
3
1 GETTING STARTED
DMS-CTC-20101206-0009 v1.0
1 Getting Started
Introduction
This chapter gives you a brief overview of the main features and components of the Technicolor Gateway. After this chapter
we will start with the installation.
Do not connect any cables to the Technicolor Gateway until instructed to do so.
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1.1 Features At A Glance
Introduction
This section provides a brief overview of the main features of your Technicolor Gateway.
Internet connection features
Broadband Internet access via the integrated DSL modem.
The first chapters describe how to connect your Technicolor Gateway to the Internet.
3G (Fall-back) High-speed Internet Access via the optional mobile USB adaptor.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 23.
Internet Security for your entire network.
For more information, see “9 Internet Security” on page 71.
Useful network tools like UPnP, Dynamic DNS and many more.
For more information, see “8 Technicolor Gateway Network Services” on page 59.
Local networking features
Wired access for your local network devices via the Ethernet interface.
For more information, see “3.3.2 Setting up a Wired Connection” on page 21.
Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “5 The Technicolor Gateway Wireless Access Point” on page 35.
An Integrated Media Server allowing you to share your media with media players and other network devices. For more
information, see “7 Sharing Content on your Technicolor Gateway” on page 45.
ECO label
Technicolor’s ECO label guarantees you that the Technicolor Gateway is able to reduce its power consumption to an
absolute minimum. For more information, see “6 Saving Energy with Your Technicolor Gateway” on page 41.
Technicolor Gateway configuration tools
The Te ch n i c ol o r G at ew ay Setup CD allows you to configure your Technicolor Gateway and helps you to connect your
computers to the Technicolor Gateway.
The Te ch n i c ol o r G at ew ay G U I allows you to configure your Technicolor Gateway via your web browser.
For more information, see “4.1 Technicolor Gateway GUI” on page 28.
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1.2 Components
Overview
This section provides an overview of the different components of the Technicolor Gateway:
To p i c Page
1.2.1 Power 6
1.2.2 Local Network Connection 7
1.2.3 Broadband Connection 8
1.2.4 Buttons 9
1.2.5 Status LEDs 10
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1.2.1 Power
Overview
Power inlet
The power inlet () allows you to connect the power supply.
Power switch
The power switch () allows you to power on/off your Technicolor Gateway.
Only use the power supply delivered with your Technicolor Gateway.
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1.2.2 Local Network Connection
Overview
Wireless Access Point
The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients.
For more information, see “5 The Technicolor Gateway Wireless Access Point” on page 35.
Ethernet switch
The Ethernet switch () allows you to connect an Ethernet device (for example, a computer) to your local network. For
more information, see “3.3.2 Setting up a Wired Connection” on page 21.
A LED may be provided per Ethernet port to indicate link integrity (or activity).
USB Port
The USB port () can be used to:
Connect a USB mass storage device to share your content (for example, music, movies,...):
On your local network via the Network File server or the UPnP AV Media Server.
On Internet via FTP.
For more information, see “7 Sharing Content on your Technicolor Gateway” on page 45.
LED Status Description
Solid on Device connected.
Blinking Device connected and sending/receiving data.
Off No device connected.
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1.2.3 Broadband Connection
Overview
DSL port
This port can be used to connect your Technicolor Gateway to your service provider’s DSL network.
DSL
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1.2.4 Buttons
Overview
Wi-Fi button
The Wi-Fi button allows you to disable your wireless access point. You can do this when you do not have any devices that
are connected to the wireless access point. This allows you to save the energy that the Technicolor Gateway would be using
for the wireless access point. For more information, see “Wi-Fi button” on page 44.
The LED on the Wi-Fi provides you information about the status of your wireless connection. For more information, see
“WiFi LED” on page 11.
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy way, without the need to
enter any of your wireless settings manually.
For more information, see “5.1 Connecting Your Wireless Client via WPS” on page 36.
Reset button
The Reset button allows you to reset your Technicolor Gateway to factory defaults.
For more information, see “10.5 Reset to Factory Defaults” on page 84.
Wi-Fi
WPS
Reset
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1.2.5 Status LEDs
Introduction
On the top panel of your Technicolor Gateway, you can find a number of status LEDs, indicating the state of the device.
Power LED
Ethernet LED
Internet
Broadband
WiFi
WPS
Ethernet
Power
Colour State Description
Green Solid on Power on, normal operation
Red Solid on Power on, self-test failed, indicating device malfunction
Orange Solid on Bootloader selftest
Blinking Bootloader active (during upgrade)
Off The Technicolor Gateway is powered off.
Colour State Description
Green Solid on Network device connected to the Ethernet switch.
Blinking Network device connected to the Ethernet switch and sending/receiving
data.
Off No Ethernet connection on your local network
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WiFi LED
For more information about the WiFi button, see “Wi-Fi button” on page 44.
Broadband LED
Internet LED
WPS LED
For more information about WPS, see “5.1 Connecting Your Wireless Client via WPS” on page 36.
Colour State Description
Green Solid on No wireless activity, WPA(2) encryption
Blinking Wireless activity, WPA(2) encryption
Orange Solid on No wireless activity, WEP encryption
Blinking Wireless activity, WEP encryption
Red Solid on No wireless activity, no security
Blinking Wireless activity, no security
Red/green Toggling Wireless client registration phase
Off Wireless access point disabled
Colour State Description
Green Solid on DSL line synchronised
Blinking Trying to detect carrier signal or pending DSL line synchronisation
Off Technicolor Gateway powered off.
Colour State Description
Green Solid on Connected to the Internet, no activity
Blinking Connected to the Internet, sending/receiving data
Red Solid on Failed to setup the Internet connection
Off No Internet connection
Colour State Description
Green Solid On Client successfully registered via WPS
Orange Blinking WPS registration ongoing
Red Blinking Error occurred
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1.3 Preparing for the Installation
DSL service requirements
Make sure that:
Your service provider activated the DSL service on your telephone line by your service provider.
You have the installation information (for example, user name, password, service profile,...) provided by your service
provider at hand.
Local connection requirements
Wireless connection
If you want to connect your computer using a wireless connection, your computer must be equipped with a WiFi-certified
wireless client adapter.
Wired connection
If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network
Interface Card (NIC).
Start with the installation
You are now ready to start with the installation of your Technicolor Gateway.
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2 Guided Installation
Introduction
In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your Technicolor Gateway.
If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the installation procedure
described in “3 Manual Installation” on page 15.
Requirements
To use the guided installation you must comply with the following requirements:
Your computer must run one of the following operating systems:
Microsoft Windows 7 and higher
Microsoft Windows 7 x64 and higher
Microsoft Windows Vista and higher
Microsoft Windows Vista x64 and higher
Microsoft Windows XP Service Pack 2 (SP2) and higher
Mac OS X 10.6 (Snow Leopard)
Mac OS X 10.5 (Leopard)
You must have administrative rights on your computer.
If you do not comply with these requirements, use the “3 Manual Installation” on page 15.
Running the Setup wizard
To start the Setup wizard:
1 Insert the Setup CD into your computer's CD- or DVD drive.
2 If your computer runs:
Microsoft Windows: The Setup CD starts automatically.
If the Setup CD does not autostart, see “The Setup CD does not start automatically” on page 80.
Mac OS X: Double-click Menu in the window with the content of the Setup CD.
3 Select the language of your choice and click OK.
4 The Setup wizard will now guide you through the installation of your Technicolor Gateway.
5 At the end of the installation, the following screen appears:
Select Go to the Technicolor Gateway web interface if you want to go to the Technicolor Gateway GUI after closing the
wizard. On the Technicolor Gateway GUI, you can configure all services of your Technicolor Gateway.
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6 Click Finish.
7 The CD menu appears.
CD Menu
On the CD Menu, you can click:
Initial Setup to connect your computer to the Technicolor Gateway and configure your local network.
Reconfigure my Technicolor Gateway to fully reconfigure your Technicolor Gateway.
Setup my computer to connect your computer to the Technicolor Gateway network.
Documentation to view a list of the documentation that is available for your Technicolor Gateway.
Visit technicolor.com to visit the online support sections.
In case of problems
If you encounter problems during this installation please refer to “10.1 Setup Troubleshooting” on page 80.
Backup your configuration
Once you successfully installed your Technicolor Gateway, it is recommend to backup your configuration. This will allows
you to return to this configuration when needed (for example, after misconfiguration).
For more information, see “4.2 Backing Up/Restoring your Configuration” on page 33
If you reconfigure your Technicolor Gateway via the CD menu, the Technicolor Gateway will be reconfigured
from scratch. All your current settings will be lost. If you only want to make small changes to your configuration
(for example, changing the security), we recommended you to do this via the Technicolor Gateway GUI. For more
information, see “4.1 Technicolor Gateway GUI” on page 28.
Actual available items depend on the Setup CD delivered with your Technicolor Gateway.
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3 Manual Installation
Installation
This chapter will help you to manually install your Technicolor Gateway.
Setting up your network
Proceed as follows:
1 Connect your Technicolor Gateway to your service provider’s network.
For more information, see “3.1 Connecting the Technicolor Gateway to your Service Provider’s Network” on page 16.
2 Power on the Technicolor Gateway.
For more information, see “3.2 Powering on the Technicolor Gateway” on page 18.
3 Connect your computer to the Technicolor Gateway.
For more information, see “3.3 Connecting Your Network Devices to the Technicolor Gateway” on page 19.
4 Configure your Technicolor Gateway.
For more information, see “3.4 Configure the Technicolor Gateway” on page 22.
5 Share your content or media on your local network, continue with “7 Sharing Content on your Technicolor Gateway” on
page 45.
6 If you purchased the mobile USB adapter, setup the 3G backup connection.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 23.
7 Once you successfully installed your Technicolor Gateway, it is recommend to backup your configuration. This will allows
you to return to this configuration when needed (for example, after misconfiguration). For more information, see
“4.2 Backing Up/Restoring your Configuration” on page 33.
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3.1 Connecting the Technicolor Gateway to your Service
Provider’s Network
Introduction
This section helps you to connect the Technicolor Gateway to your service provider’s network.
Signal arriving at your home
The Line signal that arrives at your home consists the following components:
A Phone signal carrying the traffic for telephony.
A DSL signal carrying the Internet traffic.
DSL Gateways have a built-in solution to remove the Phone component. No additional devices are needed, you can
connect them directly to the Line.
Telephones do not have this capability, so here you have to use a filter or splitter to remove the DSL signal.
How does a filter/splitter look like
A splitter/filter is a box that typically has the following connectors:
A Line input
This connector must be connected to the input signal that needs to be filtered.
A Phone/PSTN output
This connector offers filtered output signal. It only contains the Vo i c e component and can only be used for connecting
phones.
A Modem/DSL output (optional)
This connector offers unfiltered output. It contains both the Phone and DSL signal and can be used to connect your
Te c h n i c o lo r G a t e w a y .
Connecting the cables
Proceed as follows:
1 Take the DSL cable. This is the grey cable that is included in your box.
DSL + Voice
Voice
DSL + Voice
Service
Provider
Filter/Splitter
LINE
PHONE
MODEM
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2 Plug one end of the cable in the grey DSL port on the back of your Technicolor Gateway.
3 Plug the other end of the cable into the DSL/MODEM output port of your filter/splitter.
DSL
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3.2 Powering on the Technicolor Gateway
Procedure
Proceed as follows:
1 Connect the power cord to the power port of the Technicolor Gateway.
2 Plug the other end of the power cord into an electrical outlet.
3 Press the power button to turn on the Technicolor Gateway.
4 Wait at least two minutes to allow the Technicolor Gateway to complete the start up phase.
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3.3 Connecting Your Network Devices to the Technicolor
Gateway
Choose your connection method
To connect your device via:
A wireless connection, continue with “3.3.1 Setting up a Wireless Connection” on page 20.
A wired connection, continue with “3.3.2 Setting up a Wired Connection” on page 21.
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3.3.1 Setting up a Wireless Connection
The Technicolor Gateway access point
Your Technicolor Gateway is equipped with a wireless access point that supports the following standards:
IEEE 802.11n (2.4 Ghz)
IEEE 802.11g
IEEE 802.11b
Requirements
Your network device must be equipped with a WiFi-certified wireless client.
Connection speed
When setting up your wireless network, keep in mind that the following factors may have a negative impact on your wireless
connection speed:
The obstacles (walls, ceilings,...) between the wireless client and the access point.
Distance between the wireless client and the access point.
To fully benefit from the improved connection speed offered by the IEEE 802.11n standard, it is recommended to only
connect IEEE 802.11n wireless clients to your Technicolor Gateway. Connecting older (for example, IEEE 802.11g)
wireless clients may also slow down connection speed of the IEEE 802.11n capable clients.
If you have problems with your wireless performance, see “Poor Wireless Connectivity or Range” on page 83.
To set up a wireless connections
For more information on how to setup a wireless connection between your network device and your Technicolor Gateway,
see “5 The Technicolor Gateway Wireless Access Point” on page 35.
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3.3.2 Setting up a Wired Connection
Requirements
Both your network device (for example, a computer, a gaming console,...) and Technicolor Gateway must have a free
Ethernet port.
Your network device must be configured to obtain an IP address automatically. This is the default setting.
Ethernet cable
In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
Procedure
Proceed as follows:
1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your Technicolor Gateway:
2 Connect the other end of the Ethernet cable to your network device.
3 Your network device is now connected to your network. No additional configuration is needed unless specified by your
service provider.
The Technicolor Gateway does not support Power over Ethernet (PoE). All network devices that are connected
to the Technicolor Gateway must be powered by their own power source.
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3.4 Configure the Technicolor Gateway
Introduction
If your service provider did not preconfigure your Technicolor Gateway, you may have to configure the Technicolor
Gateway via its Graphical User Interface (GUI).
Requirements
JavaScript must be enabled on your web browser (this is the default setting). For more information, consult the help of your
web browser.
Procedure
Proceed as follows:
1 Open your web browser.
2 The Technicolor Gateway informs you that you have not yet configured your Technicolor Gateway.
If this window does not appear, browse to http://dsldevice.lan
or to the IP address of your Technicolor Gateway (by
default: 192.168.1.254
) and click Technicolor Gateway on the menu on the left-hand side.
3 Click Setup my Technicolor Gateway.
4 The Easy Setup wizard appears. This wizard will guide you through the configuration of your Technicolor Gateway. Click
Next and follow the instructions.
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3.5 Setting Up the 3G Fall-Back WAN Connection
Introduction
Many SOHO (Small Offices, Home Offices) and SME (Small/Medium Enterprises) businesses choose DSL as their access
technology for a Wide Area Network (WAN) connection because this is typically cheaper than using leased lines. A dropout
of a DSL line can however have expensive consequences due to inaccessibility of the Internet and E-mail. Therefore backup
solutions are available that provide an alternative path when the DSL line is down.
For example it is possible to switch to 2G / 3G mobile access technologies such as GPRS, UMTS, HSDPA, HSUPA,
HSPA+, WIMAX and LTE when internet connectivity is not available via the main WAN connection. By plugging a mobile
USB adapter into one of the USB ports of your Technicolor Gateway, IP connectivity via a 2G / 3G network becomes
possible.
3G is an umbrella-term to indicate the third generation mobile telephony technology. The services associated with 3G
provide the ability to transfer both voice data and non-voice data. 3G networks are the successors of the 2G networks, such
as the GSM networks and provide new services and higher data transfer speeds.
What do I need?
To start using 2G / 3G as a connection on the Technicolor Gateway, you need:
A mobile USB adapter
A registered Security Identity Module (SIM) card.
Configure 2G / 3G as WAN connection
Proceed as follows:
1 Configure your mobile connection.
For more information, see “3.5.1 Managing your Mobile Connection with the Technicolor Gateway GUI” on page 24.
2 Insert your mobile USB adapter.
For more information, see “3.5.2 Inserting a Mobile USB Adapter” on page 25.
3 Now your mobile connection is up and ready to use.
Result
Technicolor Gateway will automatically enable your 3G backup connection when both of the following conditions are met:
The main Internet connection has been unavailable for at least 60 seconds.
The Technicolor Gateway received a request to access the Internet (for example, when browsing to an Internet web site).
The Technicolor Gateway will automatically disable the 3G connection in either of the following cases:
The main Internet connection is available again. In this case the Technicolor Gateway switches back to the main Internet
connection.
No Internet traffic has been detected during the last 10 seconds. For example, you finished surfing the Internet.
If you need to remove your mobile USB adapter, make sure the Technicolor Gateway is powered off first.
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