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D13722.02
D1372202_T1000_MXP_User_Manual
Trademarks and Copyright
All rights reserved. This document contains information that is proprietary to TANDBERG. No part
of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or
by any means, electronically, mechanically, by photocopying, or otherwise, without the prior
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Contains iType™ from Agfa Monotype Corporation.
Disclaimer
The information in this document is furnished for informational purposes only, is subject to
change without prior notice, and should not be construed as a commitment by TANDBERG. The
information in this document is believed to be accurate and reliable; however TANDBERG
assumes no responsibility or liability for any errors or inaccuracies that may appear in this
document, nor for any infringements of patents or other rights of third parties resulting from its
use. No license is granted under any patents or patent rights of TANDBERG.
This document was written by the Research and Development Department of TANDBERG,
Norway. We are committed to maintain a high level of quality in all our documentation. Towards
this effort, we welcome you to Contact us with comments and suggestions regarding the content
and structure of this document.
Thank you for buying a product, which contributes to a reduction in pollution, and thereby helps
save the environment. Our products reduce the need for travel and transport and thereby reduce
pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper)
and low energy consuming products.
Battery handling
Batteries for the Remote Control are Long Life and Alkaline batteries saving the environment;
please follow guidelines on the packing material for handling and disposal of the batteries.
Waste handling
There is no need to send any products or material back to TANDBERG as there are no
consumables to take care of. Please contact your local dealer for information on local waste
handling and recycling of electronic products.
Production of products
Our factories employ the most efficient environmental methods for reducing waste and pollution
and ensuring the products are recyclable.
Digital User Manuals
TANDBERG is pleased to announce that it has replaced the printed versions of its User Manuals
with a digital CD version. Instead of a range of different user manuals, there is now one CD which
can be used with all TANDBERG products, in a variety of languages. The environmental benefits
of this are significant. The CDs are recyclable and the savings on paper are huge. A simple webbased search feature helps users directly access the information they need. In addition, the
TANDBERG video systems now have an intuitive on-screen help function, which provides a
range of useful features and tips. If desired, the user manuals on the CD can still be printed
locally.
iii
D1372202_T1000_MXP_User_Manual
Operator Safety Summary
For your protection, please read these safety instructions completely before operating the
equipment and keep this manual for future reference. The information in this summary is intended
for operators. Carefully observe all warnings, precautions and instructions both on the apparatus
and in the operating instructions.
Warnings
Water and moisture - Do not operate the equipment under or near water - for example
near a bathtub, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool
or in areas with high humidity.
Cleaning - Unplug the apparatus from the wall outlet before cleaning or polishing. Do not
use liquid cleaners or aerosol cleaners. Use a lint-free cloth lightly moistened with water
for cleaning the exterior of the apparatus.
Ventilation - Do not block any of the ventilation openings of the apparatus. Install in
accordance with the installation instructions. Never cover the slots and openings with a
cloth or other material. Never install the apparatus near heat sources such as radiators,
heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Grounding or Polarization - Do not defeat the safety purpose of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wide blade or third
prong is provided for your safety. If the provided plug does not fit into your outlet, consult
an electrician.
Power-Cord Protection - Route the power cord so as to avoid it being walked on or
pinched by items placed upon or against it, paying particular attention to the plugs,
receptacles, and the point where the cord exits from the apparatus.
Attachments - Only use attachments as recommended by the manufacturer.
Accessories - Most systems should only be used with a cart, stand, tripod, bracket, or
table specified by the manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury from tip-over.
Lightning - Unplug this apparatus during lightning storms or when unused for long periods
of time.
ISDN cables - CAUTION - To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
Servicing - Do not attempt to service the apparatus yourself as opening or removing
covers may expose you to dangerous voltages or other hazards, and will void the
warranty. Refer all servicing to qualified service personnel.
Damaged Equipment - Unplug the apparatus from the outlet and refer servicing to
qualified personnel under the following conditions:
When the power cord or plug is damaged or frayed
If liquid has been spilled or objects have fallen into the apparatus
If the apparatus has been exposed to rain or moisture
If the apparatus has been subjected to excessive shock by being dropped, or the
cabinet has been damaged
If the apparatus fails to operate in accordance with the operating instructions
iv
Contact us
User Manual
If you have any questions, comments or suggestions, please see the Online Support service at
www.tandberg.net.
It is also possible to send a fax or mail to the attention of:
Product and Sales Support
The TANDBERG 1000 MXP provides essential video features for face to face meetings for small
groups and offices with the quality and reliability found in all TANDBERG equipment.
Audio Quality
High-performance audio provides a richer, more complete visual communication experience. The
MPEG4 AAC-LD standard is used to provide true standards-based CD-quality audio.
NEW Enhanced packet loss handling in the audio decoder
NEW Improved lip synchronization
Video Quality
Features which ensure high quality video includes:
Natural VideoTF which provides 60 fields per second true interlaced picture.
SXGA input DVI-I (analog or digital).
H.264 video compression up to 768kbps.
Network
The system supports videoconferencing via both IP and ISDN networks. The bandwidth
capabilities are:
up to 768kbps on IP
up to 384kbps* on ISDN
SIP support
If channels are dropped during a videoconferencing session, downspeedingTF automatically
maintains connections without interruption.
NEW Enhanced packet loss handling and downspeedingTF
NEW Remote software upgrade over ISDN
Security
Secure ConferenceTF provides embedded encryption for both Point-to-Point and MultiSite call and
ensures both privacy and security.
The system is delivered with integrated Expressway™ firewall traversal technology. When used
together with a TANDBERG Border Controller it enables:
Secure and seamless traversal of ANY firewall.
No missing features when traversing the firewall – works with H.264, MPEG4 audio,
encryption.
Outside systems, such as home offices, to be part of the enterprise dial plan.
Dialing to systems by URI, e.g. user@company.com.
NEW Standards based H.235 authentication towards Border Controller / Gatekeeper
D1372202_T1000_MXP_User_Manual
The TANDBERG videoconferencing system can also be used purely as an audio-bridge (with an
ISDN connection).
Presentations
The Natural Presenter Package* (NPP) makes it possible to run presentations and comprises:
Digital ClarityTF which provides presentations of exceptionally high quality resolution video.
PC PresenterTF which is an easily accessible PC connection over a wired VGA cable that
supports up to SXGA resolution.
PC SoftPresenterTF which shows PC images via the LAN connection supporting XGA
resolution.
Users can display video and presentations in the best layout based on the situation. Supported
screen layouts are:
Picture in Picture
Picture outside Picture
Side by Side
PC zoom:
The PC image is transferred in native resolution and may be controlled as a camera with
zoom and pan/tilt to get SXGA resolution.
NEW
NEW New large Picture outside Picture layout for wide monitors
NEW
User interfaces
A web-interface is provided to handle:
The On-Screen Menu:
True Localization with enhanced language support and international customization:
NEW
NEW Including support for Thai and Finnish On-Screen menu language
Auto Layout
The system will automatically choose the best layout for the call
Local PC Display
Improved feature when using your local screen s a PC screen.
Text chat/closed captioning
System management, diagnostics and software uploads
Streaming – which allows broadcasting of audio/video via an IP network
Easy interface for first-time users with symbols and descriptions
Builds upon the familiar current interface
Enabling Asian and non-Latin character text input on Web and API for local language in
Phone Book and System Names
Usability upgrade and improved user feedback
Improved Phone Book
On-screen Warnings and Network Statistics information
2
Introduction
The remote control has a simplified look and feel, auto system wake-up and large, easy-to-read
keys.
Interoperability
The TANDBERG 1000 MXP is worldwide compatible with other standards-based
videoconferencing systems.
* - optional feature. To check which options are installed, select Control Panel - System Information in the menu.
TF
- TANDBERG First
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D1372202_T1000_MXP_User_Manual
1.1 At a Glance
Camera
The camera is an integrated part of the unit
and is centrally placed just above the
monitor.
Monitor
The Digital LCD displays the far-end and
near-end videoconferencing sites in
addition to the menu.
Codec
The codec is the heart of the system. Its
main task is the compression of outgoing
video, audio and data, the transmission of
this information to the far end and the
decompression of the incoming information
- the name codec comes from a
combination of the two words compression
and decompression.
Microphone
The microphone is integrated and located at the edge on the left hand side of the unit.
Headset / push-button
For privacy, a headset may be connected to the connector (audio in and out) located at the edge
on the left hand side of the unit. The push-button on the front panel will toggle between internal
microphone/loudspeaker and the headset.
Remote Control
The remote control is used to control all functions of the system. If the screen saver is activated
(black monitor), touching the remote control will automatically wake up the system. The remote
control uses 4 AAA batteries. The system will tell you when batteries are running low. Change the
batteries at the back of the remote control.
The reach of the remote control signal is 20 meters. For users sitting in an open plan office, this
can cause problems. Use the little, white switch placed under the batteries to change the reach of
the signal from 20 meters to 2 meters. This will prevent you from unintentionally controlling
another video system, when you control your own system.
4
1.2 Menu Structure
Introduction
The menu structure is divided in two. The Main Menu is available for all users and contains all
functionality of the system. The Administrator Menu contains all the settings of the system. The
Administrator Settings are accessible from the Main Menu by selecting Control Panel and
Administrator Settings. Making changes to the Administrator Settings will change the behavior of
the system. The menu structure for Main Menu and Administrator Settings is shown below.
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D1372202_T1000_MXP_User_Manual
6
2 Installation
Precautions:
Never install communication wiring during a lightning storm.
Never install jacks for communication cables in wet locations unless the jack is
specifically designed for wet locations.
Never touch uninstalled communication wires or terminals unless the telephone line has
been disconnected at the network interface.
Use caution when installing or modifying communication lines.
Avoid using communication equipment (other than a cordless type) during an electrical
storm. There may be a remote risk of electrical shock from lightning.
Do not use the communication equipment to report a gas leak in the vicinity of the leak.
Always connect the product to an earthed socket outlet.
The socket outlet shall be installed near to the equipment and shall be easily accessible.
1TR6 network type is not approved for connection directly to the telecommunications
network. This network type is only to be used behind a PABX.
This product complies with directives: LVD 73/23/EC, EMC 89/366/EEC, R&TTE 99/5/EEC
D1372202_T1000_MXP_User_Manual
2.1 Unpacking
The TANDBERG 1000 MXP consists of the following items:
Videoconferencing system with built-in camera
Remote Control
Batteries
User Manual on CD
Power supply
Cables
8
2.2 Connecting Cables
Installation
1. Power cable
Connect the power
supply to the DC in input
on the system.
Connect the power cable
to the power supply.
Connect the power cable
to an electrical
distribution socket.
2. ISDN cables
Connect the ISDN cables
to the ISDN connectors
on the system.
Connect the ISDN cables
to the ISDN sockets (S/Tinterface) provided by the
North America: The system does
not have a built-in network
terminator. If the wall socket
provides an ISDN U-interface, an
NT1 between the system and the
ISDN line is needed, see
Appendix 10 for details.
service provider. Your
main number will be the
number associated with
the socket to which ISDN
cable number 1 is
connected.
Note! Write down the
numbers associated with
each of the ISDN lines.
They are needed for
configuring the system
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D1372202_T1000_MXP_User_Manual
3. Plug for headset (optional)
The TANDBERG 1000 has a
2.5mm 3-pole mini-jack connector
at its left side marked with a
headset symbol. This allows the
user to connect a standard
telecommunications headset to
the system. Pressing the push
button in front of the unit toggles
between headset audio and
internal speaker and microphone
audio.
4a. LAN cable
To use the system on LAN,
connect a LAN cable from the
Ethernet' connector on the system
to the LAN.
4b. Wireless LAN - Insert PC
Card
Remove the 'dummy' card
by pressing the 'Eject'
button next to the slot.
Insert the Wireless LAN
PC Card.
Note! Make sure the card is
inserted in the right direction
(with the product logo
towards you). Push the card
into the slot until the 'Eject'
button pops up.
See Wireless LAN Settings for
configuration.
10
2.3 Monitor Configuration
Installation
Power on
Switch the system on by connecting the power cable to an electrical distribution socket. After the
system has performed a self-test routine, the main menu will be displayed on the monitor.
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D1372202_T1000_MXP_User_Manual
2.4 System Configuration
The system must be configured for each installation. Configuration settings can be made via the
system menu.
Navigate through the menu system using the arrow keys and OK. Remember to press the Save
button on the bottom of each menu to save the changes. Press Cancel (x) to return to the
previous Menu. See General Use for more information about how to use the menus and the
remote control.
General configuration:
1. Open the General Settings menu
Press OK/Menu to open the Main Menu, if not already displayed. Select Control
Panel - Administrator Settings - General to open the General Settings menu.
12
2. Language
Press OK in the Language field and select the wanted language from the list.
3.System Name
Enter a name in the System Name field using the number keys on the remote control,
in the same way as with a mobile or cellular phone.
4. Auto Answer, Max Call Length, Phone Book Settings and Permissions
Leave Auto Answer, Max Call Length, Access code and Permissions unchanged if no
special needs are required. See chapter General Settings for more information.
5. SoftwareOptions
To activate all options for the system, a new option key must be entered in the
Software Options menu (see paperwork accompanying the system). The Presenter
option key should be entered under “New Option Key”. Any bandwidth option key
should be entered under “New Bandwidth Key”. For more information on these
options, please contact your TANDBERG representative.
6. Save changes
Remember to save any changes made in a menu by selecting the Save button on the
menu line and pressing OK.
Network configuration:
1. Open the Network menu
Press OK/Menu to open the Main Menu, if not already displayed. Select Control
Panel - Administrator Settings - Network to open the Network menu.
Installation
2.ISDN configuration
Set the Network type to the desired network. Specify the settings for the selected
network in the relevant menu. For details, follow the instructions in ISDN-BRI
Settings. See also the examples in Appendix 9: Connecting the system to the
Switched 56 network and in Appendix 10: Connecting the system to ISDN using NT1
network adapters.
3.LAN configuration
Select LAN Settings in the Network menu and specify the necessary LAN settings
according to the instructions from your LAN administrator. For details, follow the
instructions in LAN Settings. If there is an H.323 Gatekeeper present on your LAN,
refer to H.323 Settings as well.
4.Network Profiles
Please refer to Network Profiles for details
5.Data Port
Please refer to Data Port for details
6.Save changes
Remember to save any changes made in the menu by selecting the Save button on
the Menu line and pressing OK.
13
3 General Use
Wake up the system
When the system is not in use, it is in standby mode and the screen is black. Wake up the system
by picking up the remote control. An incoming call or pressing any key on the remote control will
also wake up the system.
3.1 The Welcome Screen
General Use
When the system is switched on, the welcome screen will be displayed. The welcome screen
presents the menu and displays your main camera image in the background (main camera is
system default). The ISDN/IP numbers and the system name are displayed in the upper right
corner. The ISDN Number and IP Number are the dial-in numbers of the system.
The welcome screen provides you with the most important system information:
System Name
Your ISDN Number
Your IP Address or IP Number
Indications of Missed Calls or Warnings if any
It is possible to customize the text on the welcome screen. See Menu Settings for how to edit
welcome text.
15
D1372202_T1000_MXP_User_Manual
3.2 Using the Remote Control
3.2.1 Using the Remote Control
The system is controlled with a remote control. Think of the remote control as a mobile phone
with number keys and call keys. Use the arrow keys and OK to navigate the menu. The system’s
most commonly used functions are also accessible directly from the remote control.
The Infra Red (IR) sensor for the remote control is located below the loudspeakers in front of the
unit.
16
General Use
1. Mic Off turns your microphone on and
off, see Mic off.
2. Arrow keys are used for navigation in
the menu and for moving the camera*
when the menu is hidden, see
Navigation.
3. Volume + and – adjusts the Codec
volume only and not the monitor's
volume, see Volume + and -.
4. The Layout key toggles between full
screen and different display layouts, see
Layout.
5. Cancel takes you back one step in the
menu system. Use Cancel to delete
characters in an input field, see
Navigation.
6. Press the Call key to place a call, see
Make a Call.
7. Camera presets define specific camera
positions. Move the camera to the
desired position and press and hold a
number key for 1 second to save the
current camera position to that number
key. To activate a preset whilst in a call,
simply press and release that number
key, see Camera Presets.
8. Snapshot takes a snapshot of your video
only while you are in a call, see Take
New Snapshot.
9. The Presentation key switches to a
predefined presentation source. If the
Presentation key is held down for 1
second then the Presentation video
sources menu will appear, see
Presentation Key.
10. Press OK/Menu to show the menu and
to select menu items, see Navigation.
11. Use Zoom + and – to zoom the camera
in and out.*
12. Selfview displays your outgoing video.
Press Selfview again to turn selfview off,
see Selfview.
13. Use the Phone Book to store and recall
video contacts for easy placement of
calls, see Phone Book.
14. Use the red End Call key to end the
current call. Pressing this key when not
in a call will place the system in Standby
mode, see End Call and Standby.
15. Number/Letter keys function in the same
manner as with a mobile or cellular
phone, see Number and Letter keys.
16. Press Touch tones when you are in a
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D1372202_T1000_MXP_User_Manual
*This does not apply to all systems with small integrated cameras.
call and need to dial extension numbers
etc. (instead of presets). Press the
OK/Menu button to exit Touch Tones,
see Touch tones.
18
3.2.2 Navigation
General Use
Arrow keys and OK
Navigate in the menu with the arrow keys on the remote control. The
orange selector on screen shows the selected item. Press OK to select.
Cancel key
In the main menu, pressing Cancel (X) will hide the menu. If the menu is
hidden, bring it back with OK. In other menus, pressing Cancel (X) takes
you one step back. In an input field, pressing Cancel (X) will delete
characters/numbers to the left.
Back/Cancel button
The X button in the menu corresponds with the X key on the remote.
19
D1372202_T1000_MXP_User_Manual
3.2.3 Selfview
The term “Selfview” means the outgoing image. In a normal call, using main camera, this is the
image of your self. The Selfview button toggles the images between Far End, Selfview and Dual
Video (if any).
How to use Selfview:
1. Outside a call, pressing the Selfview button will switch between the near end video and a
black screen on the main monitor.
2. In a point to point call, press the Selfview button once to switch from far end video to near
end video see a full screen picture of the outgoing video. Press Selfview again to go back
to normal.
3. In a point to point call with a dual video stream, the dual stream is displayed in the big
picture. Press the Selfview button to toggle to the Near End picture, then the Far End
picture, and finally back to the dual stream.
The above behaviour is similar for both single monitor systems and dual monitor systems.
Selfview applies for the main monitor.
3.2.3.1 Local PC Display
When using the screen as your PC screen, it is recommended to set Local PC Display to On, see
Screen Settings. That implies that you can display your PC locally while having a
videoconference, and you can keep on working without having the Far End participant watching
your PC screen.
It is also recommended to keep the Auto Layout setting On (default) to get a suitable layout when
toggling from Local PC Display mode to standard conference mode.
Use the Selfview button to toggle between Local PC Display mode and standard videoconference
mode. An indicator tells you that your PC image is displayed locally.
Example:
You are using the system as a PC and get an incoming call.
When the setting “Use Screen as Local PC monitor” is On, you will keep your PC image
displayed locally and the incoming call pops up in a PIP.
Press the Selfview button to switch to standard conference mode. The Local PC image
is no longer displayed and Far End is displayed in fullscreen. Press Selfview again to
see Near End. Pressing Selfview a third time will bring back the Local PC display
mode.
20
3.2.4 Layout
General Use
The layout of the screen can either be shown as Picture in Picture (PIP) or Picture outside Picture
(POP) when displaying more than one video image. The behaviour of the Layout button is
dependent on the Picture Layout setting in Screen Settings.
3.2.4.1 Picture in Picture
When Picture Layout is set to PIP, the Layout button makes it possible to see a second image in
a smaller view in one of the corners of the screen. The second image will be placed on top of the
main image. The user can decide in which corner the second image is to be displayed.
3.2.4.2 Picture outside Picture
When Picture Layout is set to POP, the Layout button makes it possible to see up to three images
in a composition optimized for wide screens. The second image can be displayed either as a
side-by-side the main image (1+1) or smaller images next to the main image (1+2 and 1+3).
Press the Layout button once to get side-by-side view (1+1). Press again to get the layouts 1+2
and 1+3, and finally go back to full screen view. You can also go back to full screen directly by
pressing and holding Layout for 1 second. It is recommended to use Picture outside Picture for
wide screen monitor systems.
3.2.4.3 Auto Layout
The system will automatically choose the best layout for your call. The layouts vary depending on
how many participants there are and if you use a dual video source or not. You can however
always change layout manually with the Layout button. Auto Layout applies when you open or
close a dual stream, or add or disconnect participants.
Auto Layout also includes the former automatic PIP. That implies that PIP will automatically be
shown when suitable, e.g. to display selfview when you move your near end camera. The
automatic PIP times out after a couple of seconds.
If Auto Layout is Off you will get no automatic layout changes during a call and the user must
manually control the images with the Layout button. Auto Layout is default On. To turn Auto
Layout Off, go to Screen Settings.
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D1372202_T1000_MXP_User_Manual
3.2.5 Mic Off
To mute the microphone during a call, press the Mic off button. An on-screen indicator appears in
the upper right corner when the microphone is off. In a call, if audio is detected, the on-screen
symbol will start to flash. Pressing the Mic off button one more time will activate the microphone
again.
Note that Mic off will mute all microphone inputs.
When an incoming call is answered, the microphone may be in the off state because the Auto
Answer setting is On+Mic off, see Auto Answer. The icon will start to flash when you start
speaking. Remember to turn the microphone on before a meeting.
22
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