™
eKEY
for iPhone
User Manual
Copyright © 2010 UTC Fire & Security. All rights reserved.
Rev 02 April 2011
Disclaimer The information in this document is subject to change without notice. UTC Fire & Security
(“UTCFS”) assumes no responsibility for inaccuracies or omissions and specically disclaims any
liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly,
of the use or application of any of the contents of this document. For the latest documentation,
contact Supra or visit us online at www.supraekey.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include ctitious names of individuals and companies. Any similarity to names and
address of actual businesses or persons is entirely coincidental.
Trademarks and
patents
Supra, eKEY, and iBox are registered trademarks of UTC Fire & Security. iPhone is a trademark of
Apple, Inc., registered in the U.S. and other countries. Google Maps is a trademark of Google Inc.
Other trade names used in this document may be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
Intended use Use this product only for the purpose it was designed for. For the latest product information,
contact Supra or visit us online at www.supraekey.com.
ii
Rules and
regulations relating
to the use of the
service
Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or
her.
Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key
cannot be updated unless the Keyholder is in good standing with the organization (“Organization”)
and UTC Fire & Security, Americas Corp. (“UTCFS”), is authorized to use the Service, and is in
compliance with the obligations for the use of the Service including, without limitation, these rules
and regulations.
Equipment Security. It is necessary to maintain the security and the personal identication number
(“PIN”) of the Key to prevent the use of the Key and the Service by unauthorized persons. Each
person in possession of a Key, whether such Key is being actively used or not, shall abide by the
following terms and conditions:
To keep the Key in authorized Keyholder’s possession or in a safe place at all times;
Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose
whatsoever or to be disclosed to any third party;
Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person
or entity to use the Key for any purpose whatsoever, whether or not such other person or entity is
authorized to use the Key;
Not to duplicate the Key or allow any other person to do so;
Not to assign, transfer or pledge the Key;
Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile,
disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so; or (ii)
provide or otherwise make available the software or any part or copies thereof to any third party;
To notify your Organization or UTCFS within forty-eight (48) hours if the Key is lost or stolen;
To follow all additional security procedures as specied by your Organization; and
To safeguard the code for each Keybox from all other individuals and entities, whether or not they
are authorized users of the service.
Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior
written authorization to install or use a Keybox must be obtained from the property owner, as well
as from any tenant(s) in possession of the property, if applicable. Extreme care shall be used to
ensure that all doors to the listed property and the Keybox are locked. All owners and/or tenant(s)
of real property shall be informed that the Keybox is not designed to be, or intended as, a security
device.
Contents
Chapter 1 Introduction ....................................................................................1
Chapter 2 Updating ..........................................................................................8
Chapter 3 Accessing iBoxes.........................................................................12
Chapter 4 MLS Listings and Roster .............................................................25
iii
Rules and regulations ....................................................................................................... ii
Preface ................................................................................................................................ v
Safety Terms and Symbols ........................................................................................... v
Overview ............................................................................................................................. 2
Requirements ............................................................................................................... 2
eKEY Software ............................................................................................................. 2
eKEY Adapter ............................................................................................................... 3
SupraWEB .................................................................................................................... 3
KIMvoice ....................................................................................................................... 3
eKEY Setup .........................................................................................................................4
Install eKEY Software ................................................................................................... 4
Authorize eKEY ............................................................................................................ 5
Customize PIN .............................................................................................................. 5
Audio and Vibrate Settings ........................................................................................... 6
Updating ............................................................................................................................. 9
Manual Update ............................................................................................................. 9
Disable Automatic Update .......................................................................................... 11
Accessing iBoxes ............................................................................................................ 13
Supra eKEY Adapter ................................................................................................... 13
Release the Key Container ......................................................................................... 14
Place Listing Keys in the iBox..................................................................................... 15
Feedback .................................................................................................................... 15
Showing Hours ........................................................................................................... 16
Call Before Showing (CBS) ........................................................................................ 16
Cooperating ................................................................................................................ 17
Release the Shackle .................................................................................................. 17
Remove the Shackle ................................................................................................... 18
iBox Inventory .................................................................................................................. 19
View iBox Inventory and Detail Information ................................................................ 19
Add Keybox to your Inventory..................................................................................... 19
Delete an iBox from your Inventory ............................................................................ 20
Read Activity ............................................................................................................... 21
View Showing Activity ................................................................................................. 22
Change iBox Settings ................................................................................................. 22
eKEY Professional ........................................................................................................... 26
Settings for eKEY Professional ................................................................................... 26
Listings ............................................................................................................................. 28
Market Area ................................................................................................................ 28
Update Listings ........................................................................................................... 29
View Listings ............................................................................................................... 29
Delete Listings ............................................................................................................ 36
Roster ................................................................................................................................ 37
View Roster ................................................................................................................ 37
Delete Roster .............................................................................................................. 38
Chapter 5 Showing Activity ..........................................................................39
Showing Activity .............................................................................................................. 40
Voice Report ...............................................................................................................40
Showing Notications Messages ................................................................................ 40
Showings Activity on iPhone ....................................................................................... 42
Disable eKEY Showing Notications .......................................................................... 43
Update Listing ID ........................................................................................................ 43
Chapter 6 Support and Troubleshooting ..................................................... 44
Support ............................................................................................................................. 45
Training Library ........................................................................................................... 45
Help Screens .............................................................................................................. 46
iv
Preface
This is the eKEY for iPhone User Manual. This document includes an overview of the product and
detailed instructions explaining:
• how to set up your eKEY software;
• how to update your eKEY to access an iBox;
• how to access iBoxes;
• how to view MLS listing and roster data; and
• how to view showing activity.
There is also information describing how to contact technical support if you have questions or concerns.
For specic information about your iPhone, refer to the documentation that was provided with your
iPhone. For additional information on using your Supra eKEY software, visit www.supraekey.com and
click on the Training Resources link.
The following conventions are used in this document:
Bold Menu items and buttons.
Italic Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.
Titles of books and various documents.
Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
Monospace
Text that displays on the computer screen.
Programming or coding sequences
v
Safety Terms and Symbols
These terms may appear in this manual:
CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other
property.
Chapter 1 Introduction
This chapter provides an overview of the eKEY software and explains how to
set up your eKEY software.
1Chapter 1
Introduction
In this chapter:
Overview .................................................................................................. 2
Requirements ..................................................................................... 2
eKEY software ..................................................................................... 2
eKEY Adapter ...................................................................................... 3
SupraWEB ........................................................................................... 3
KIMvoice .............................................................................................. 3
eKEY Setup .............................................................................................. 4
Install eKEY Software .......................................................................... 4
Authorize eKEY ................................................................................... 5
Customize PIN..................................................................................... 5
Audio and Vibrate Settings .................................................................. 6
Introduction
Overview
The eKEY software and eKEY Adapter allow you use your iPhone to access Supra iBoxes placed at
real estate listings.
Requirements
• iPhone, iPhone 3G, iPhone 3GS, iPhone 4, iPad 3G, or iPad 2 3G
• OS 3.1.3 or greater
• Data plan on your iPhone through your cellular provider
• Supra eKEY Adapter for iPhone
eKEY Software
The eKEY software for iPhones allows you to:
• Obtain the listing keys from an iBox
• Open the shackle on a iBox to place it on a listing or remove from a listing
2Chapter 1
• Manage and view your iBox inventory and change iBox settings
• Read an iBox to view showing history
• View showing notices and messages
• View MLS information and roster — for eKEY Professional subscribers only
Figure 1. eKEY Basic Home screen
Introduction
The eKEY software connects regularly to the Supra network using your cellular Internet service. During
the connection, the eKEY software sends showing data to the Supra network, updates the eKEY to
access iBoxes, and receives messages and showing notications. During the rst eSYNC of each day,
the MLS listing and roster data is updated if you subscribe to eKEY Professional.
eKEY Adapter
The Supra eKEY Adapter provides an infrared signal from your iPhone that can be received by an
iBox. The Supra eKEY Adapter has a key ring for easy placement on your key chain, a connector that
connects to your iPhone, and an infrared lens used for communicating with iBoxes.
SupraWEB
SupraWEB is the agent website, available at www.supraekey.com where you can go to:
• Obtain an update code for your key
• Identify the name of a keyholder by key serial number
• Manage your iBox inventory and listing information
3Chapter 1
• View, email, and schedule activity reports
• View and send showing feedback
• Manage your bill
• Change your PIN code
• Set up your market area (eKEY Professional subscribers)
• Obtain an authorization code for installing eKEY software
SupraWEB can also be accessed using your iPhone by opening the eKEY application and selecting the
SupraWEB icon on the second page.
KIMvoice
KIM, the Keybox Information Manager, is the Supra network that maintains the key and keybox data.
Automated voice access to KIM is available by calling 888-968-4032.
Introduction
eKEY Setup
This section explains how to install the eKEY software onto your iPhone and authorize the applications.
Install eKEY Software
The eKEY software is installed through the App Store. You must have an iTunes account set up through
Apple in order to install the Supra eKEY software.
To install the eKEY software on your iPhone:
1. On your iPhone, launch the App Store by selecting the App Store icon.
2. Select Search and search for Supra eKEY.
3. Select the Supra eKEY application.
4. Select the FREE button and then select INSTALL.
5. Enter your iTunes password and click OK.
Once the software is installed, the eKEY icon is shown in the list of applications on your iPhone.
4Chapter 1
Figure 2. eKEY icon
Introduction
Authorize eKEY
Once the eKEY software is installed, it must be authorized before it can be used. To authorize the eKEY
software, you’ll need your 30-digit Authorization code.
New eKEY users can obtain an authorization code from the Association/Board/MLS. Existing eKEY
users can obtain an authorization code by logging into SupraWEB and selecting the Authorization
Code link.
Demo mode is available for customers who have not yet subscribed to eKEY service. Demo mode
allows you to view the eKEY software but you cannot interact with iBoxes.
To authorize your eKEY software:
1. Launch the eKEY application by selecting the eKEY icon.
2. Select Activate eKEY.
3. Following the onscreen prompts, enter your 30-digit Authorization code.
4. Select Authorize.
Figure 3. Authorize eKEY screen
5Chapter 1
5. Your device will automatically connect and authorize and update the eKEY to access iBoxes.
Customize PIN
You can customize the PIN code you use with your eKEY software.
Introduction
To customize your PIN:
1. On your computer navigate to www.supraekey.com.
2. Select Agents-Log on to SupraWEB.
3. Enter your user ID and password and select Submit. If you haven’t registered for a single sign
on (SSO) user ID and password yet, click the How to get access link to register for a login.
4. Select Change PIN.
Figure 4. Change PIN Code screen
6Chapter 1
5. Enter your current PIN code.
6. Enter the new PIN code you would like to use and re-enter to conrm.
7. Click Save.
8. On your iPhone, select the eKEY icon to open the eKEY application.
9. Select Update.
10. Select Wireless Update to do a wireless manual update.
Audio and Vibrate Settings
The eKEY software uses several audio tones along with messages on the screen to communicate the
status of keybox operations and to alert you when you receive a new showing or message. If an error
occurs, your iPhone will vibrate in addition to sounding a buzz tone.
The audio and vibrate feedback in the eKEY software can be disabled. Disabling the audio or vibrate
feedback in the eKEY software does not affect other iPhone applications.
To disable the audio or vibrate in the eKEY software:
1. On your iPhone, select the eKEY icon to open the eKEY application.
2. Select Settings.
Note: If you have eKEY Professional, the Settings icon is on the second page of icons.
3. Set the Audio Feedback or Vibrate Feedback option.
4. Select Home to return to the eKEY main screen.
Figure 5. Disable Audio or Vibrate Feedback
7Chapter 1
Introduction
Chapter 2 Updating
This chapter explains how to update your eKEY software.
8Chapter 2
Updating
In this chapter:
Updating ................................................................................................... 9
Manual Update .................................................................................... 9
Disable Automatic Update ..................................................................11
Updating
Updating
Updating the eKEY software allows your iPhone to access iBoxes.
The eKEY software expires each night at midnight. The eKEY software automatically updates the rst
time each day when the eKEY application is launched by connecting to the Supra network using your
smartphone’s cellular or WiFi service.
In order for an update to occur, your iPhone needs to be in cell coverage and you need to be in good
standing with your Organization and with Supra.
You can see if your eKEY software is expired when you open the eKEY application. The Update icon
shows a red X through the icon when the eKEY software is expired.
Figure 6. Key Expired icon for eKEY Basic main menu and eKEY Professional main menu
9Chapter 2
If your eKEY software did not update because the automatic update is turned off in your eKEY
software, the next time you press the Obtain Key, Open Shackle, Add Keybox, Read Activity, or Update
icons, you will be prompted to do a wireless update or enter an emergency update code.
Manual Update
If your eKEY software is expired and you are in cell coverage, you can do a wireless manual update.
1. Select the eKEY icon to open the eKEY application.
2. Select Update (see gure 7 on page 10).
3. Select Wireless Update to do a wireless manual update.
If your eKEY software is expired and you are out of cell coverage, you can manually update by
obtaining and entering an update code.
Updating
To obtain an update code from SupraWEB:
1. Go to www.supraekey.com and click Agents-Log on to SupraWEB.
2. Enter your user ID and password and click Submit.
3. Select the Update Code link under Quick Links. The update code displays.
To obtain an update code from KIMvoice:
1. Call KIM at 1-888-968-4032.
2. When prompted, enter your eKEY serial number and PIN code into the phone, followed by the #
sign.
3. Press 1 on the phone for an update code.
To enter the update code into the eKEY software:
1. Select the eKEY icon to open the eKEY application.
2. Select Update.
3. Select Emergency Update Code.
4. Enter the update code.
10Chapter 2
Figure 7. Enter Update Code
The number of consecutive update codes you can get is limited. Once you reach your update code
limit, your eKEY software must do a wireless update before you can obtain any additional update
codes.
Updating
Disable Automatic Update
You can turn off the automatic key update. If you disable the automatic key update, be sure to update
your eKEY software before going out to a listing To disable the automatic key update:
1. Select the eKEY icon to open the eKEY application.
2. Select Settings.
Note: If you have eKEY Professional, the Settings icon is on the second page of icons.
3. Turn the Automatic Update option off.
4. Select Home to return to the eKEY menu.
Figure 8. Disabling Automatic Updates
11Chapter 2
In addition to the automatic update the rst time the eKEY software is launched each day, the eKEY
software automatically updates and sends showing information immediately after each key container
opening and shackle release.
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