Sony Ericsson Dialog 4223, Dialog 3213 User Manual

Dialog 4223 Professional / Dialog 3213

BusinessPhone Communication Platform

User Guide

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Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:

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EN/LZTBS 160 1322 R1A

BusinessPhone – Dialog 4223 Professional / Dialog 32132

Table of Contents

page

Welcome ..........................................................4

Description ....................................................... 6

Incoming Calls ............................................... 18

Outgoing Calls ............................................... 21

Phone Book ................................................... 32

During Calls ....................................................33

Call Metering ..................................................38

Call Forwarding .............................................. 45

Absence Information ......................................51

Messages ......................................................56

Security .......................................................... 71

Group Features .............................................. 74

ISDN Facilities ................................................79

Other Useful Features ..................................... 86

Write Text .......................................................95

Settings ..........................................................96

Accessories ................................................. 105

Useful Hints .................................................. 111

Glossary ....................................................... 112

Installation .................................................... 115

Index ............................................................ 126

Quick Reference Guide ................................131

Tab le of Co nt en ts

3BusinessPhone – Dialog 4223 Professional / Dialog 3213

Welcome

Welcome to the User Guide for the Dialog 4223 Professional / Dialog 3213 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone Communication Platform and the Dialog 4223 Professional / Dialog 3213 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

Note: Dialog 4223 Professional / Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone.

Function descriptions that do not include speaking in the handset, are described as off-hook, if nothing else is stated. Instead of pressing the Clear key, you can always replace the handset. The Dual-Function keys allow two functions to be combined on the same keys.

BusinessPhone – Dialog 4223 Professional / Dialog 32134

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at:

http://www.ericsson.com/sdoc

5BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Dialog 4223 Professional

10 11

13 14

3 4

7 8 9

BusinessPhone – Dialog 4223 Professional / Dialog 32136

1Display

3x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.

3 2nd

Key for access to secondary key functions (these functions are stated on the second line of the corresponding key).

4 Message / Info

a. To send and receive messages. See section “Messages” on

page 56.

b. To enter information. See section “Absence Information” on

page 51.

5 Dual-Function programmable keys

Storing numbers, program functions. See section “Settings” on page 96.

6 Transfer / Diversion

a. Transfer an ongoing call. See section “During Calls” on page 33. b. Activate/Deactivate diversion. See section “Call Forwarding” on

page 45.

Description

7 Inquiry / Conference

a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section “During Calls” on page 33.

8Line2 / Read&

a. Line key 2 for in and outgoing calls. b. Read information. See section “Absence Information” on

page 51.

9 Line 1 / Save/Redial

a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section “Outgoing Calls”

on page 21.

10 Mute

To switch the microphone on or off. See sections “During Calls” on page 33 and “Silent Ringing” on page 20.

11 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on page 33.

7BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

12 Headset

See section “Headset - Dialog 4223 Professional” on page 107.

13 Volume control

To adjust the volume. Also space/backspace in writing mode.

14 Clear

To disconnect calls or to clear the display in programming.

15 Microphone

16 Optional key panel

17 Dual-Function programmable keys per key panel. Four panels can be connected.

Note: Use only optional key panels of type DBY 419 01.

17 Loudspeaker

18 Handset with hearing aid function

Please note: The handset may attract and retain small

metal objects in the earcap region.

BusinessPhone – Dialog 4223 Professional / Dialog 32138

Dialog 3213 Executive

5 7

13 14

Description

16 16

9BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

1Display

3x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.

3 2nd

Key for access to secondary key functions (these functions are stated on the second line of the corresponding key).

4 Message / Info

a. To send and receive messages. See section “Messages” on

page 56.

b. To enter information. See section “Absence Information” on

page 51.

5 Dual-Function programmable keys (A-N)

Storing numbers, program functions. See section “Settings” on page 96.

6 Dual-Function programmable key (C) / Headset key

a. Storing numbers and program functions. b. The Headset function is only available with option unit

(DBY 410 02) installed. The Headset key is programmed by the system administrator. See section “Accessories” on page 105.

7 Transfer / Diversion

a. Transfer an ongoing call. See section “During Calls” on page 33. b. Activate/Deactivate diversion. See section “Call Forwarding” on

page 45.

8 Inquiry / Conference

a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section “During Calls” on page 33.

9 Line 2 / Read &

a. Line key 2 for in and outgoing calls. b. Read information. See section “Absence Information” on

page 51.

10 Line 1 / Save/Redial

a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section “Outgoing Calls”

on page 21.

11 Volume control

To adjust the volume. Also space/backspace in writing mode.

BusinessPhone – Dialog 4223 Professional / Dialog 321310

12 Mute

To switch the microphone on or off. See section “During Calls” on page 33.

13 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on page 33.

14 Clear

To disconnect calls or to clear the display in programming.

15 Microphone

16 Optional key panel (A-Q)

17 Dual-Function programmable keys per key panel. Four panels can be connected.

Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

17 Loudspeaker

18 Handset with hearing aid function

Description

Please note: The handset may attract and retain small metal objects in the earcap region.

11BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Phone keys Dialog 4223 / Dialog 3213

This table gives you an overview of the different key design of the Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys.

If you are using the Dialog 3213 Executive, please refer to the table below to find out the appropriate key combination.

Key Dialog 4223 Dialog 3213

Clear

Headset

Loudspeaker

Mute

Programmable

Function key

Vol ume

íX Í Â

Headset h

Ém Ôg

ìV

BusinessPhone – Dialog 4223 Professional / Dialog 321312

Description

Lamp indications

The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function.

ÕÔ ÖÔ ÖÔ ÕÔ

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp The line (or function) is put on hold.

Rapidly flashing lamp An incoming call or message waiting.

Light with short breaks Ongoing call.

13BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Display info

The display assists your actions on the phone with step-by-step instructions. When your phone is idle, the upper line shows general information. The mid line shows your name and extension number. The lower line presents lead texts for the menu keys.

12 May 10:35 +15° ANDERSEN ANDREAS 200 directory redial prog

During an internal call the middle line shows the other party’s name, extension number and status.

12 May 10:35 +15° BURNES BOBBY 201 SPEECH

If you make an internal call to someone who has activated a diversion, the first line shows the name and extension number of the person you called and the middle line shows where the call is diverted.

DAVID CHAMBERS 203 BURNES BOBBY 201 FREE

call-back

During an incoming external call the middle line shows the other party’s number and status (if connected to an ISDN-trunk line).

12 May 10:35 +15°

431811005446 SPEECH

save

BusinessPhone – Dialog 4223 Professional / Dialog 321314

Description

Status information

Status information during internal calls:

BLOCKED The called number is blocked. BUSY The called extension is busy. CALLING Incoming call. CONFERENCE Conference. CONGEST Congestion in the system. DISPLAY RESTRICTED ISDN call, Number Secrecy is activated on the called/calling

FREE The called extension is free. FREE L2 The called extension is free on Line 2. INCOMPLETE The number was incomplete. INTRUSION Intrusion.

NOT ALLOWED TO PICK UP FROM COB

PARKED The called extension has put a call on hold. PARKED CALL A call is put on hold. RECALL Recall from an individually call that has been put on hold. SPEECH Speech mode. UNAVAILABLE The dialled number is unavailable. UNKNOWN Number unknown. WAIT Camp-on mode. & The called extension has Text info stored. % The called extension has Voice info stored. +15°^ Indicates outside temperature and tendency (up or down) if your

extension.

Not allowed to pick-up incoming calls from the Common Bell.

telephone system is equipped with optional temperature sensor.

15BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Dial tone

(System ready to accept digits)

Special dial tone

(System ready to accept digits, active diversion on telephone)

To ne s

Tones are audible in the handset.

Ringing tone

(Ringing signal to called party)

Special ringing tone

(Ringing signal to Line 2)

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Call Waiting tone

Blocking tone

(Call cannot be executed due to congestion or called party blocked)

Verification tone

(Verification that ordered function is accessed)

Intrusion tone

(Sent to all parties during Intrusion)

Conference tone

(Sent to all participants in a Conference)

- repeated after 4 s

- repeated after 15 s

BusinessPhone – Dialog 4223 Professional / Dialog 321316

Signals

Ringing signals are emitted from the phone.

Internal ringing signal - repeated after 4 s

External ringing signal - repeated after 4 s

Automatic Callback signal

Note: The tones and ringing signals in this guide refer to the

standard system but may vary between countries.

Description

17BusinessPhone – Dialog 4223 Professional / Dialog 3213

Incoming Calls

Internal calls

A ringing signal and a flashing lamp indicate an incoming call. The display shows the number and the name of the internal caller.

External calls

A ringing signal and a flashing lamp indicate an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section “ISDN Facilities” on page 79. A trunk line is the same as an external line.

Answer calls

u Lift the handset.

Handsfree

Line 1 ÖÔ Press without lifting handset.

Or:

Â Press without lifting handset.

You are connected to the caller via the loudspeaker and microphone.

í Press to terminate a handsfree call.

BusinessPhone – Dialog 4223 Professional / Dialog 321318

Incoming Calls

On another extension

You can answer a call to another extension from any phone in your office.

Free On 2nd Access

Line 2

z Call the ringing extension.

You re c e i v e b u s y t one.

12 May 10:35 +15° ANDERSEN ANDREAS 200 BUSY

camp-on call-back pick-up intrusion

pick-up Press (see display).

Allow calls on Line 2

If you also want to receive calls also while speaking you first need to program Free On 2nd Access on a programmable key. See section “Settings” on page 96.

Ô Press to activate / deactivate Free On 2nd Access

(pre-programmed).

When Free On 2nd Access is active the lamp lights and you can receive calls while speaking.

Answer a second call

You are on the phone, when a muted ringing signal and a Line key flashes to indicate a new incoming call:

ÖÔ Press the flashing Line key.

The first call is put on hold.

Note: If you want to see who is calling, first press (see display).

L2-info

To switch back to the first call:

Line 1

ÖÔ Press the first Line key.

The second call is put on hold. You are connected to the first caller.

í Press if you want to terminate the ongoing call.

19BusinessPhone – Dialog 4223 Professional / Dialog 3213

Incoming Calls

Silent Ringing

This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display and by the flashing Line key.

Note: For the Dialog 3213 this function requires the release number R9B or higher, see the underside of your telephone.

In idle mode:

É Press to mute the ringer for incoming calls.

Save and redial incoming calls

When you receive an incoming external call, you can save the number in order to redial it easily (the number can contain 24 digits maximum). Previously saved number is erased.

Save number

Before you quit the call:

save Press (see display).

Redial number

redial Press to redial the saved number (see display).

BusinessPhone – Dialog 4223 Professional / Dialog 321320

Outgoing Calls

Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.

Make calls

How to make internal and external calls.

u Lift the handset and dial either:

Outgoing Calls

z An extension number to make an internal call.

Or:

0z The digit(s) for external call access and the external number.

Note: Which digit to press for external call access, depends on the configuration of the system.

d or í Press to end the call.

Note: You can make your calls faster, using Common Abbreviated Numbers and by programming your own Abbreviated Numbers.

Handsfree

Without lifting the handset, just press a Line key, or the Loudspeaker key, or the first digit of the number. The call is in handsfree mode, via the loudspeaker and microphone.

21BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Last External Number Redial

When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic Redial” on page 24.

*** Press to redial the last dialled external number.

The display will show the dialled number.

Save external number

When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased.

Save number

Before you quit the call:

save Press (see display).

Redial number

redial Press to redial the saved number (see display).

BusinessPhone – Dialog 4223 Professional / Dialog 321322

Outgoing Calls

Automatic Callback

You call an extension and receive busy tone or get no answer.

12 May 10:35 +15° BURNES BOBBY 201 BUSY

camp-on call-back intrusion

call-back Press (see display).

Verification tone.

d or í Replace the handset or press to finish the procedure.

You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the Callback service is cancelled.

u Lift the handset when you are called back.

(You can also press the Line or Loudspeaker key to answer in handsfree mode.)

23BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Automatic Redial

If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available.

Note: This feature could be restricted. Ask the system administrator for the availability.

This function is activated via Function keys, so you first have to program a programmable key (one key required per number). See section “Program a function” on page 97. You can activate Automatic Redial on up to five external numbers at the same time.

Activate

During the call:

Automatic Redial1 Ô Press to activate (pre-programmed).

The Automatic Redial lamp is rapidly flashing and is lit when the request is stored and activated. Verification tone.

d or í Replace the handset or press to finish the procedure.

You are called back if the called number finishes the ongoing call or the next time the extension finishes a new call. The display shows:

AUTO REDIAL CALL ANDERSEN ANDREAS 200 directory redial prog

u Lift the handset when you are called back.

(You can also press the Line or Loudspeaker key to answer in handsfree mode.)

BusinessPhone – Dialog 4223 Professional / Dialog 321324

Notes:

It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled.

When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.

The number of redial attempts and how long the function is active is programmed by your system administrator.

If you have activated a diversion on your telephone, this function is not available.

If Tandem configuration is activated, the secondary telephone cannot use this function. See section “Tand em

configuration” on page 86.

Cancel

Outgoing Calls

Automatic Redial1 ÕÔ Press the relevant programmable key to cancel the

Automatic Redial request (pre-programmed).

Note: Depending on system programming, the Automatic

Redial request could be cancelled automatically.

Pause

It is possible to pause all of your successfully activated requests by programming a separate Pause Auto Redial key, see section “Program a function” on page 97.

Pause Auto Redial Ô Press to pause (pre-programmed).

The requests are paused and the key lamps of the Automatic Redial keys are flashing slowly.

Pause Auto Redial ÕÔ Press to resume Automatic Redial (pre-programmed).

25BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call.

camp-on Press (see display).

Keep the handset off hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow Camp-on.

Intrusion

You can intrude on an ongoing call on a busy extension (if this function is allowed).

intrusion Press (see display).

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, your extension does not have the authority to intrude or the desired extension is protected against Intrusion.

BusinessPhone – Dialog 4223 Professional / Dialog 321326

Diverted extension

Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension.

*60* Dial.

z Enter extension number.

# Press.

You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.

Abbreviated Numbers

By using Abbreviated Numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as Common Abbreviated Numbers in the exchange.

Your personal most frequently used external numbers - called Individual Abbreviated Numbers - can be stored and used on the 2nd layer oft the programmable keys on the telephone, on the key panels, or on the keys 0 to 9 (Dialog 4223 Professional).

Outgoing Calls

Note: Functions that you activate/deactivate via a dial code, e.g. *32* and #32# for Reminder, can also be stored as Individual Abbreviated Numbers.

You have two options to program an Individual Abbreviated Number or a function:

Option 1 - Via a programmable key

Individual Abbreviated Numbers can be programmed on the programmable keys and on the optional key panels. See section “Individual Abbreviated Numbers via a programmable key” on page 29.

27BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Option 2 - Via the keypad

If you are using the Dialog 4223 Professional without a key panel, you can program 10 Individual Abbreviated Numbers on the keys 0 to 9. Additionally, you can program the programmable keys on the telephone (see Option 1). See section “Individual Abbreviated

Numbers via the keypad” on page 30.

Note: If you are upgrading your Dialog 4223 Professional with an optional key panel, all Abbreviated Numbers that are programmed via the keypad on the keys 0 to 9, will be stored on the first 10 programmable keys on the first key panel automatically.

BusinessPhone

2nd

Message

Transfer

Diversion

Info

Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Key 0

Common Abbreviated Numbers

External numbers are stored centrally in your BusinessPhone Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so.

z Dial the Common Abbreviated Number.

Please refer to your telephone directory.

BusinessPhone – Dialog 4223 Professional / Dialog 321328

Individual Abbreviated Numbers via a programmable key

You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code.

2nd Ô Press.

Outgoing Calls

Thomas P Ô Press to make a call or activate a dial code (pre-

prog Press (see display).

short-no. Press (see display).

programmed).

Program Individual Abbreviated Number

How to program external numbers or dial codes on the programmable keys on the telephone and on the key panel.

12 May 10:35 +15° PHONE PROGRAMMING

key short-no. diversion ringing

_AÔ Press a programmable key.

0z Dial the digit(s) for external call access and dial the number.

Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press the key 2nd followed by the key 2.

Or:

*z# Dial a code (2 digits).

store Press to store the number or the code (see display).

í Press to finish programming.

29BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Note: The Dual-Function keys allow Individual Abbreviated Numbers and other functions e.g. Dial-by-Name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the Individual Abbreviated Number in the field below the line to indicate that it is the secondary function.

Individual Abbreviated Numbers via the keypad

You can program and activate your most frequently used external numbers via the keypad.

**z Press and dial the Abbreviated Number.

A number between 0 and 9.

Program Individual Abbreviated Number

How to program external numbers on the keys 0 to 9.

*51* Enter Programming mode.

z* Select an Abbreviated Number between 0 and 9 and press.

0z Dial the digit(s) for external call access and dial the number.

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press

* .

# Press.

í Press to finish programming.

Cancel one specific Individual Abbreviated Number

#51* Press.

BusinessPhone – Dialog 4223 Professional / Dialog 321330

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