Sony Ericsson Dialog 4223, Dialog 3213 User Manual

Dialog 4223 Professional / Dialog 3213

BusinessPhone Communication Platform

User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:

• Width: 15,4 cm (Important!)

• Height: 11,2 cm (May be smaller)

• Top: 5,3 cm (Important!)

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This text should then be hidden.

EN/LZTBS 160 1322 R1A

BusinessPhone – Dialog 4223 Professional / Dialog 32132

Table of Contents

page

Welcome ..........................................................4

Description ....................................................... 6

Incoming Calls ............................................... 18

Outgoing Calls ............................................... 21

Phone Book ................................................... 32

During Calls ....................................................33

Call Metering ..................................................38

Call Forwarding .............................................. 45

Absence Information ......................................51

Messages ......................................................56

Security .......................................................... 71

Group Features .............................................. 74

ISDN Facilities ................................................79

Other Useful Features ..................................... 86

Write Text .......................................................95

Settings ..........................................................96

Accessories ................................................. 105

Useful Hints .................................................. 111

Glossary ....................................................... 112

Installation .................................................... 115

Index ............................................................ 126

Quick Reference Guide ................................131

Tab le of Co nt en ts

3BusinessPhone – Dialog 4223 Professional / Dialog 3213

Welcome

Welcome to the User Guide for the Dialog 4223 Professional / Dialog 3213 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone Communication Platform and the Dialog 4223 Professional / Dialog 3213 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

Note: Dialog 4223 Professional / Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone.

Function descriptions that do not include speaking in the handset, are described as off-hook, if nothing else is stated. Instead of pressing the Clear key, you can always replace the handset. The Dual-Function keys allow two functions to be combined on the same keys.

BusinessPhone – Dialog 4223 Professional / Dialog 32134

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at:

http://www.ericsson.com/sdoc

5BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Dialog 4223 Professional

10 11

13 14

3 4

7 8 9

BusinessPhone – Dialog 4223 Professional / Dialog 32136

1Display

3x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.

3 2nd

Key for access to secondary key functions (these functions are stated on the second line of the corresponding key).

4 Message / Info

a. To send and receive messages. See section “Messages” on

page 56.

b. To enter information. See section “Absence Information” on

page 51.

5 Dual-Function programmable keys

Storing numbers, program functions. See section “Settings” on page 96.

6 Transfer / Diversion

a. Transfer an ongoing call. See section “During Calls” on page 33. b. Activate/Deactivate diversion. See section “Call Forwarding” on

page 45.

Description

7 Inquiry / Conference

a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section “During Calls” on page 33.

8Line2 / Read&

a. Line key 2 for in and outgoing calls. b. Read information. See section “Absence Information” on

page 51.

9 Line 1 / Save/Redial

a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section “Outgoing Calls”

on page 21.

10 Mute

To switch the microphone on or off. See sections “During Calls” on page 33 and “Silent Ringing” on page 20.

11 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on page 33.

7BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

12 Headset

See section “Headset - Dialog 4223 Professional” on page 107.

13 Volume control

To adjust the volume. Also space/backspace in writing mode.

14 Clear

To disconnect calls or to clear the display in programming.

15 Microphone

16 Optional key panel

17 Dual-Function programmable keys per key panel. Four panels can be connected.

Note: Use only optional key panels of type DBY 419 01.

17 Loudspeaker

18 Handset with hearing aid function

Please note: The handset may attract and retain small

metal objects in the earcap region.

BusinessPhone – Dialog 4223 Professional / Dialog 32138

Dialog 3213 Executive

5 7

13 14

Description

16 16

9BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

1Display

3x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.

3 2nd

Key for access to secondary key functions (these functions are stated on the second line of the corresponding key).

4 Message / Info

a. To send and receive messages. See section “Messages” on

page 56.

b. To enter information. See section “Absence Information” on

page 51.

5 Dual-Function programmable keys (A-N)

Storing numbers, program functions. See section “Settings” on page 96.

6 Dual-Function programmable key (C) / Headset key

a. Storing numbers and program functions. b. The Headset function is only available with option unit

(DBY 410 02) installed. The Headset key is programmed by the system administrator. See section “Accessories” on page 105.

7 Transfer / Diversion

a. Transfer an ongoing call. See section “During Calls” on page 33. b. Activate/Deactivate diversion. See section “Call Forwarding” on

page 45.

8 Inquiry / Conference

a. To make an inquiry to an internal or external party. b. To establish a telephone conference. See section “During Calls” on page 33.

9 Line 2 / Read &

a. Line key 2 for in and outgoing calls. b. Read information. See section “Absence Information” on

page 51.

10 Line 1 / Save/Redial

a. Line key 1 for in and outgoing calls. b. Save or redial an external number. See section “Outgoing Calls”

on page 21.

11 Volume control

To adjust the volume. Also space/backspace in writing mode.

BusinessPhone – Dialog 4223 Professional / Dialog 321310

12 Mute

To switch the microphone on or off. See section “During Calls” on page 33.

13 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on page 33.

14 Clear

To disconnect calls or to clear the display in programming.

15 Microphone

16 Optional key panel (A-Q)

17 Dual-Function programmable keys per key panel. Four panels can be connected.

Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

17 Loudspeaker

18 Handset with hearing aid function

Description

Please note: The handset may attract and retain small metal objects in the earcap region.

11BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Phone keys Dialog 4223 / Dialog 3213

This table gives you an overview of the different key design of the Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys.

If you are using the Dialog 3213 Executive, please refer to the table below to find out the appropriate key combination.

Key Dialog 4223 Dialog 3213

Clear

Headset

Loudspeaker

Mute

Programmable

Function key

Vol ume

íX Í Â

Headset h

Ém Ôg

ìV

BusinessPhone – Dialog 4223 Professional / Dialog 321312

Description

Lamp indications

The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function.

ÕÔ ÖÔ ÖÔ ÕÔ

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp The line (or function) is put on hold.

Rapidly flashing lamp An incoming call or message waiting.

Light with short breaks Ongoing call.

13BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Display info

The display assists your actions on the phone with step-by-step instructions. When your phone is idle, the upper line shows general information. The mid line shows your name and extension number. The lower line presents lead texts for the menu keys.

12 May 10:35 +15° ANDERSEN ANDREAS 200 directory redial prog

During an internal call the middle line shows the other party’s name, extension number and status.

12 May 10:35 +15° BURNES BOBBY 201 SPEECH

If you make an internal call to someone who has activated a diversion, the first line shows the name and extension number of the person you called and the middle line shows where the call is diverted.

DAVID CHAMBERS 203 BURNES BOBBY 201 FREE

call-back

During an incoming external call the middle line shows the other party’s number and status (if connected to an ISDN-trunk line).

12 May 10:35 +15°

431811005446 SPEECH

save

BusinessPhone – Dialog 4223 Professional / Dialog 321314

Description

Status information

Status information during internal calls:

BLOCKED The called number is blocked. BUSY The called extension is busy. CALLING Incoming call. CONFERENCE Conference. CONGEST Congestion in the system. DISPLAY RESTRICTED ISDN call, Number Secrecy is activated on the called/calling

FREE The called extension is free. FREE L2 The called extension is free on Line 2. INCOMPLETE The number was incomplete. INTRUSION Intrusion.

NOT ALLOWED TO PICK UP FROM COB

PARKED The called extension has put a call on hold. PARKED CALL A call is put on hold. RECALL Recall from an individually call that has been put on hold. SPEECH Speech mode. UNAVAILABLE The dialled number is unavailable. UNKNOWN Number unknown. WAIT Camp-on mode. & The called extension has Text info stored. % The called extension has Voice info stored. +15°^ Indicates outside temperature and tendency (up or down) if your

extension.

Not allowed to pick-up incoming calls from the Common Bell.

telephone system is equipped with optional temperature sensor.

15BusinessPhone – Dialog 4223 Professional / Dialog 3213

Description

Dial tone

(System ready to accept digits)

Special dial tone

(System ready to accept digits, active diversion on telephone)

To ne s

Tones are audible in the handset.

Ringing tone

(Ringing signal to called party)

Special ringing tone

(Ringing signal to Line 2)

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Call Waiting tone

Blocking tone

(Call cannot be executed due to congestion or called party blocked)

Verification tone

(Verification that ordered function is accessed)

Intrusion tone

(Sent to all parties during Intrusion)

Conference tone

(Sent to all participants in a Conference)

- repeated after 4 s

- repeated after 15 s

BusinessPhone – Dialog 4223 Professional / Dialog 321316

Signals

Ringing signals are emitted from the phone.

Internal ringing signal - repeated after 4 s

External ringing signal - repeated after 4 s

Automatic Callback signal

Note: The tones and ringing signals in this guide refer to the

standard system but may vary between countries.

Description

17BusinessPhone – Dialog 4223 Professional / Dialog 3213

Incoming Calls

Internal calls

A ringing signal and a flashing lamp indicate an incoming call. The display shows the number and the name of the internal caller.

External calls

A ringing signal and a flashing lamp indicate an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section “ISDN Facilities” on page 79. A trunk line is the same as an external line.

Answer calls

u Lift the handset.

Handsfree

Line 1 ÖÔ Press without lifting handset.

Or:

Â Press without lifting handset.

You are connected to the caller via the loudspeaker and microphone.

í Press to terminate a handsfree call.

BusinessPhone – Dialog 4223 Professional / Dialog 321318

Incoming Calls

On another extension

You can answer a call to another extension from any phone in your office.

Free On 2nd Access

Line 2

z Call the ringing extension.

You re c e i v e b u s y t one.

12 May 10:35 +15° ANDERSEN ANDREAS 200 BUSY

camp-on call-back pick-up intrusion

pick-up Press (see display).

Allow calls on Line 2

If you also want to receive calls also while speaking you first need to program Free On 2nd Access on a programmable key. See section “Settings” on page 96.

Ô Press to activate / deactivate Free On 2nd Access

(pre-programmed).

When Free On 2nd Access is active the lamp lights and you can receive calls while speaking.

Answer a second call

You are on the phone, when a muted ringing signal and a Line key flashes to indicate a new incoming call:

ÖÔ Press the flashing Line key.

The first call is put on hold.

Note: If you want to see who is calling, first press (see display).

L2-info

To switch back to the first call:

Line 1

ÖÔ Press the first Line key.

The second call is put on hold. You are connected to the first caller.

í Press if you want to terminate the ongoing call.

19BusinessPhone – Dialog 4223 Professional / Dialog 3213

Incoming Calls

Silent Ringing

This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display and by the flashing Line key.

Note: For the Dialog 3213 this function requires the release number R9B or higher, see the underside of your telephone.

In idle mode:

É Press to mute the ringer for incoming calls.

Save and redial incoming calls

When you receive an incoming external call, you can save the number in order to redial it easily (the number can contain 24 digits maximum). Previously saved number is erased.

Save number

Before you quit the call:

save Press (see display).

Redial number

redial Press to redial the saved number (see display).

BusinessPhone – Dialog 4223 Professional / Dialog 321320

Outgoing Calls

Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.

Make calls

How to make internal and external calls.

u Lift the handset and dial either:

Outgoing Calls

z An extension number to make an internal call.

Or:

0z The digit(s) for external call access and the external number.

Note: Which digit to press for external call access, depends on the configuration of the system.

d or í Press to end the call.

Note: You can make your calls faster, using Common Abbreviated Numbers and by programming your own Abbreviated Numbers.

Handsfree

Without lifting the handset, just press a Line key, or the Loudspeaker key, or the first digit of the number. The call is in handsfree mode, via the loudspeaker and microphone.

21BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Last External Number Redial

When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic Redial” on page 24.

*** Press to redial the last dialled external number.

The display will show the dialled number.

Save external number

When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased.

Save number

Before you quit the call:

save Press (see display).

Redial number

redial Press to redial the saved number (see display).

BusinessPhone – Dialog 4223 Professional / Dialog 321322

Outgoing Calls

Automatic Callback

You call an extension and receive busy tone or get no answer.

12 May 10:35 +15° BURNES BOBBY 201 BUSY

camp-on call-back intrusion

call-back Press (see display).

Verification tone.

d or í Replace the handset or press to finish the procedure.

You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the Callback service is cancelled.

u Lift the handset when you are called back.

(You can also press the Line or Loudspeaker key to answer in handsfree mode.)

23BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Automatic Redial

If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available.

Note: This feature could be restricted. Ask the system administrator for the availability.

This function is activated via Function keys, so you first have to program a programmable key (one key required per number). See section “Program a function” on page 97. You can activate Automatic Redial on up to five external numbers at the same time.

Activate

During the call:

Automatic Redial1 Ô Press to activate (pre-programmed).

The Automatic Redial lamp is rapidly flashing and is lit when the request is stored and activated. Verification tone.

d or í Replace the handset or press to finish the procedure.

You are called back if the called number finishes the ongoing call or the next time the extension finishes a new call. The display shows:

AUTO REDIAL CALL ANDERSEN ANDREAS 200 directory redial prog

u Lift the handset when you are called back.

(You can also press the Line or Loudspeaker key to answer in handsfree mode.)

BusinessPhone – Dialog 4223 Professional / Dialog 321324

Notes:

It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled.

When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.

The number of redial attempts and how long the function is active is programmed by your system administrator.

If you have activated a diversion on your telephone, this function is not available.

If Tandem configuration is activated, the secondary telephone cannot use this function. See section “Tand em

configuration” on page 86.

Cancel

Outgoing Calls

Automatic Redial1 ÕÔ Press the relevant programmable key to cancel the

Automatic Redial request (pre-programmed).

Note: Depending on system programming, the Automatic

Redial request could be cancelled automatically.

Pause

It is possible to pause all of your successfully activated requests by programming a separate Pause Auto Redial key, see section “Program a function” on page 97.

Pause Auto Redial Ô Press to pause (pre-programmed).

The requests are paused and the key lamps of the Automatic Redial keys are flashing slowly.

Pause Auto Redial ÕÔ Press to resume Automatic Redial (pre-programmed).

25BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call.

camp-on Press (see display).

Keep the handset off hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow Camp-on.

Intrusion

You can intrude on an ongoing call on a busy extension (if this function is allowed).

intrusion Press (see display).

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, your extension does not have the authority to intrude or the desired extension is protected against Intrusion.

BusinessPhone – Dialog 4223 Professional / Dialog 321326

Diverted extension

Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension.

*60* Dial.

z Enter extension number.

# Press.

You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.

Abbreviated Numbers

By using Abbreviated Numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as Common Abbreviated Numbers in the exchange.

Your personal most frequently used external numbers - called Individual Abbreviated Numbers - can be stored and used on the 2nd layer oft the programmable keys on the telephone, on the key panels, or on the keys 0 to 9 (Dialog 4223 Professional).

Outgoing Calls

Note: Functions that you activate/deactivate via a dial code, e.g. *32* and #32# for Reminder, can also be stored as Individual Abbreviated Numbers.

You have two options to program an Individual Abbreviated Number or a function:

Option 1 - Via a programmable key

Individual Abbreviated Numbers can be programmed on the programmable keys and on the optional key panels. See section “Individual Abbreviated Numbers via a programmable key” on page 29.

27BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Option 2 - Via the keypad

If you are using the Dialog 4223 Professional without a key panel, you can program 10 Individual Abbreviated Numbers on the keys 0 to 9. Additionally, you can program the programmable keys on the telephone (see Option 1). See section “Individual Abbreviated

Numbers via the keypad” on page 30.

Note: If you are upgrading your Dialog 4223 Professional with an optional key panel, all Abbreviated Numbers that are programmed via the keypad on the keys 0 to 9, will be stored on the first 10 programmable keys on the first key panel automatically.

BusinessPhone

2nd

Message

Transfer

Diversion

Info

Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Key 0

Common Abbreviated Numbers

External numbers are stored centrally in your BusinessPhone Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so.

z Dial the Common Abbreviated Number.

Please refer to your telephone directory.

BusinessPhone – Dialog 4223 Professional / Dialog 321328

Individual Abbreviated Numbers via a programmable key

You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code.

2nd Ô Press.

Outgoing Calls

Thomas P Ô Press to make a call or activate a dial code (pre-

prog Press (see display).

short-no. Press (see display).

programmed).

Program Individual Abbreviated Number

How to program external numbers or dial codes on the programmable keys on the telephone and on the key panel.

12 May 10:35 +15° PHONE PROGRAMMING

key short-no. diversion ringing

_AÔ Press a programmable key.

0z Dial the digit(s) for external call access and dial the number.

Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press the key 2nd followed by the key 2.

Or:

*z# Dial a code (2 digits).

store Press to store the number or the code (see display).

í Press to finish programming.

29BusinessPhone – Dialog 4223 Professional / Dialog 3213

Outgoing Calls

Note: The Dual-Function keys allow Individual Abbreviated Numbers and other functions e.g. Dial-by-Name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the Individual Abbreviated Number in the field below the line to indicate that it is the secondary function.

Individual Abbreviated Numbers via the keypad

You can program and activate your most frequently used external numbers via the keypad.

**z Press and dial the Abbreviated Number.

A number between 0 and 9.

Program Individual Abbreviated Number

How to program external numbers on the keys 0 to 9.

*51* Enter Programming mode.

z* Select an Abbreviated Number between 0 and 9 and press.

0z Dial the digit(s) for external call access and dial the number.

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press

* .

# Press.

í Press to finish programming.

Cancel one specific Individual Abbreviated Number

#51* Press.

BusinessPhone – Dialog 4223 Professional / Dialog 321330

Outgoing Calls

z# Enter an Abbreviated Number between 0 and 9 and press.

Cancel all Individual Abbreviated Numbers

#51# Press.

Confirmation tone.

Dial-by-Name

You can program and activate directory numbers (extensions and Common Abbreviated Numbers) on the programmable keys.

Head Office Ô Press to make a call (pre-programmed).

Program Dial-by-Name

How to program an internal directory number on a programmable key on the telephone and on the key panel.

prog Press (see display).

key Press (see display).

_AÔ Press a programmable key.

The pre-programmed function will be shown in the display.

change Press (see display).

12 May 10:35 +15° SELECT FUNCTION - NAMECALL 10

backward forward enter return

Note: If programmed names already exist, press backward or forward until the function display).

enter z Press (see display) and dial the number.

You can use any directory number, e.g. a Common Abbreviated Number or a colleague’s extension number.

store Press (see display).

NAMECALL is shown (see

í Press to finish the procedure.

31BusinessPhone – Dialog 4223 Professional / Dialog 3213

Phone Book

You can search for all directory numbers and Common Abbreviated Numbers in the integrated telephone directory.

directory Press (see display).

The display shows:

12 May 10:35 +15° DAVID CHAMBERS 203

internal external return

You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all Common Abbreviated Numbers.

internal Press (see display).

To search in the internal telephone directory.

external Press (see display).

To search in the external telephone directory.

You can press

search (see display) to step through the whole

directory or use the keypad to select the first or more characters of the second name.

12 May 10:35 +15° C_

Note: How to write text is described in section “Write Text” on page 95.

search Press (see display).

If the proposal is correct, call the number (see display). If not, use

backward or forward to step through the directory.

search disconn

BusinessPhone – Dialog 4223 Professional / Dialog 321332

During Calls

The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks.

Group Listening

You have an ongoing conversation via the handset.

Â Press to switch the loudspeaker on or off.

When the lamp lights, the loudspeaker monitors the call.

Note: You can adjust the volume, see section “Settings” on page 96.

From handset to handsfree

You have an ongoing conversation via the handset.

Â Press to switch the loudspeaker on.

You are now in the Group Listening mode.

d Replace the handset.

Handsfree conversation.

Note: You can adjust the volume, see section “Settings” on page 96.

í Press to end the call.

33BusinessPhone – Dialog 4223 Professional / Dialog 3213

During Calls

From handsfree to handset

You have an ongoing handsfree conversation.

u Lift the handset.

Conversation via the handset.

Mute

You have an ongoing conversation.

É Press to switch the microphone on or off.

When the lamp lights, the caller will not be able to hear the conversation in your room.

Inquiry

During an ongoing conversation you wish to make an inquiry to an internal or external party.

Inquiry

Ô Press.

Line 2

Ô Press Line 2.

Or:

The first call is put on hold (the lamp flashes slowly).

z Call the third party.

When the third party answers you can switch between the calls, create a Conference and end one of the calls.

í Press to end the Inquiry call.

The second call is disconnected.

Line 1

ÖÔ Press to retake the first call.

You are now connected to the first party.

BusinessPhone – Dialog 4223 Professional / Dialog 321334

Line 1

Inquiry or Line 2

During Calls

Refer Back

You have an ongoing conversation on e.g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call put on hold flashes.

ÖÔ Press to put the second call on hold.

First call is connected.

ÖÔ Press to put the first call on hold.

Second call is connected.

í Press to end the ongoing call.

Transfer

You have an ongoing internal or external conversation and you want to transfer the ongoing call.

Ô Press.

z Call the third party.

You can transfer the call before answer or wait for answer.

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful

Hints” on page 111.

transfer Press (see display).

Or:

d Replace the handset.

The call is transferred. External calls might only be transferred with the Transfer key, if this state of connection is allowed by the system programming.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended, as soon as the ongoing call is terminated (if Camp-on is allowed).

35BusinessPhone – Dialog 4223 Professional / Dialog 3213

During Calls

Callback

You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again.

Call Waiting

If you hear the Call Waiting tone during an ongoing conversation, another person is trying to contact you.

To terminate the ongoing call and answer the waiting call

d Replace the handset to finish the ongoing call.

The waiting call is signalled on your phone.

u Lift the handset to answer the new call.

Or:

Â d Press and replace the handset to answer in handsfree mode.

Conference

You have an ongoing conversation and you want to establish a

Inquiry or Line 2

Ô Press.

telephone conference.

z Call the third party.

conf Press to establish a three party conference (see display).

Now you have established a three party conference. To indicate the Conference, all conference members will hear a periodical Conference tone.

BusinessPhone – Dialog 4223 Professional / Dialog 321336

Repeat the procedure to include other persons into the Conference.

In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.

12 May 10:35 +15°

CONFERENCE SPEECH

Individual Hold

You have an ongoing conversation, i.e. the Line 1 key is lit. Now you want to put the ongoing call on hold for a short while.

Line 1

ÕÔ Press the Line key.

Line 1

ÖÔ Press again to retake the call that has been put on hold.

The lamp flashes slowly.

During Calls

Common Hold

Hold Ô Press (pre-programmed).

Line 1

ÖÔ Press to pick-up on own extension.

The Line key lamp flashes slowly. The call can be picked up on any extension within one minute, if not it will recall on the holding extension.

Or:

Pick-up on another extension:

z Call the extension that put the call on hold.

pick-up Press (see display).

37BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Metering

When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information.

Cost Indication

During an outgoing external conversation the display shows the actual cost. If you want to deactivate the Cost Indication you have two options:

To deactivate the indication of the ongoing call:

cost-off Press (see display).

To toggle between cost indication or no cost indication. The system will only show the call duration in case of an incoming external call or if the public net does not provide the system with metering information.

To deactivate the indication for all further calls:

*41# Dial.

Verification tone, the Cost Indication is deactivated.

í Press.

To activate the Cost Indication again for all further calls, repeat the procedure.

BusinessPhone – Dialog 4223 Professional / Dialog 321338

Call Metering

Cost of the last call

After finishing an outgoing external call, you have the possibility to see the cost of the last call.

*46# Dial.

The display shows the cost of the last call.

í Press to finish the procedure.

Read out your own cost counter

This is useful, when you want to check the accumulated cost of your own counter.

*45# Dial.

The system shows the accumulated cost since the last reset.

í Press to finish the procedure.

Read out cost counter for others

If you have the authority, you can read out and reset the cost counters for other extensions and trunk lines. If your system is equipped with a printer you can initiate a printout.

*45# Dial.

The system shows the accumulated cost of your own extension since the last reset.

12 May 10:35 +15° OWN COSTS: 50 EUR

other check return

other Press (see display).

The system requires a Password.

z Enter the Password.

Ask your system administrator for the defined Password.

39BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Metering

ì In case of a typing error, press the Volume Down key to delete

the latest entered digit.

activate Press to confirm the Password (see display).

Select the type of meter you want to read out.

12 May 10:35 +15° SELECT TYPE OF METER

caller trunk return

caller Press to read out an extension counter (see display).

If the system is included in a network, you will be able to read out the cost of the tie lines in this menu.

Or:

trunk Press to read out a trunk line counter (see display).

12 May 10:35 +15° ENTER DIRECTORY NUMBER:

display print reset return

z Enter the directory number of the desired extension or trunk

line.

(If you do not enter a directory number the accumulated cost of the entire system will be shown.)

return Press to return to previous menu (see display).

reset Press to reset counter (see display).

Note: The when a printer is connected to the system. To initiate a reset procedure you require a special authority level (please ask your system administrator if this feature is available on your phone). To avoid different countervalues for total extensions and total trunk lines in the system, we recommend to reset all the extensions and trunk line counters at the same time.

reset function in this menu is only applicable

print Press to initiate a printout on the printer (see display).

This function is applicable when a printer is connected to the system. You also require a special authority level to initiate a printout. For a detailed description of the printout, see section “Printout” on page 42.

BusinessPhone – Dialog 4223 Professional / Dialog 321340

Call Metering

display Press to show the counter on the display (see display).

12 May 10:35 +15° COST 201: EUR 50

print reset return

In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer.

If you have not entered a specific directory number in this procedure, you will see the accumulated cost of the entire system.

12 May 10:35 +15° 200-280: EUR 380

detail return

detail Press to read out the detailed counters of each extension/

trunk line (see display).

In this menu you have the same possibilities as in the previous menu for reading out a single counter.

12 May 10:35 +15° COST 200: EUR 20

next print reset return

next Press to step through all the counters (see display).

í Press to finish the procedure.

41BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Metering

Printout

The printout covers the following information:

Example:

Call Metering Information BusinessPhone

Date: 03 05 12 Time: 10:53

ERICSSON ENTERPRISE GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA

Reason for print out : Read Division : Total system Group : Callers Directory number range : 4736 Currency : EUR

Dir. No. Name Pulses Cost Cost/Pulse

4736 Mr.Plattner 76 38.00 0.50

Total 76 38.00

BusinessPhone – Dialog 4223 Professional / Dialog 321342

Printout contents

Date: Shows the date of the printout.

Time: Shows the time of the printout.

Call Metering

Ericsson Enterprise GmbH

4 lines with 50 characters per line are free for definition. For example, for the company address.

Pottendorfer Str. 25-27 1121 Vienna AUSTRIA

Reason for printout: This field shows if the printout was initiated only to read out the

counter or if the printout was caused because of a reset procedure.

Division: This field is prepared for future applications. Currently it always

shows Total system.

Group: Shows if the desired directory number(s) is (are) related to the

extension (caller) or trunk group.

Directory number range:

Shows the directory number of the desired extension or trunk line. When no directory number is entered then ALL will be shown in this field and you will see all the counters of the extensions and trunk lines on the display.

Currency: Shows the defined currency.

Dir.No.: Shows the directory number of the desired extension/trunk line.

Name: Shows the name of the extension or trunk line.

Pulses: Shows the accumulated pulses for the desired extension/trunk line

since the last reset.

Cost: Shows the accumulated cost for the desired extension/trunk line

since the last reset.

Cost/Pulse: Shows the actual price per pulse.

To ta l : Shows the accumulated pulses and cost of all the extensions/trunk

lines on the printout.

43BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Metering

Integrated System Check

To avoid a loss of the counter values during reconfigurations of the system, an Integrated System Check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the System Check you need a special authority level (please ask your system administrator if this feature is available on your phone).

*45# Dial.

(Same procedure as used for reading out accumulated cost.)

12 May 10:35 +15° OWN COSTS: 20 EUR

other check return

check Press to initiate a System Check (see display).

display Press to display the fault records (see display).

next Press to step through the faulty records (see display).

cost/pulse Press to toggle between the indication in pulses or cost (see

When a fault is found the following information will be shown:

12 May 10:35 +15° CALLER RECORD FAULTY

display return

The display shows the first fault record in the system. The display information includes the extension numbers which have been deleted during the reconfiguration and the related cost for these extensions.

12 May 10:35 +15° 202 EUR 50.00 COSTS

next cost/pulse reset return

display).

reset Press to reset the faulty record (see display).

In this case no printout will be initiated to the connected printer.

return Press to return to previous menu (see display).

BusinessPhone – Dialog 4223 Professional / Dialog 321344

Call Forwarding

When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position.

If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.

Depending on the type of diversion you are also able to record your personal greeting, see section “Personal Greeting” on page 57.

Note: You can still make calls as usual.

Diversion when there is no answer

If you are not available to answer incoming calls (internal or external), your system administrator can program your extension to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion when caller receives busy tone

If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address.

45BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Forwarding

Fixed Diversion

This function directs your calls to a pre-programmed answering position (e.g. secretary).

Activate Fixed Diversion

2nd Ô Press.

Diversion Ô Press to activate diversion.

All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state.

12 May 10:35 +15° DIVERSION 4736->5450 directory redial prog

Cancel diversion

2nd Ô Press.

Diversion ÕÔ Press to cancel diversion.

BusinessPhone – Dialog 4223 Professional / Dialog 321346

Program Fixed Diversion address

If you need to program a new diversion address:

prog Press (see display).

12 May 10:35 +15° PHONE PROGRAMMING

key short-no. diversion ringing

diversion Press (see display).

z Dial new diversion address.

Call Forwarding

ì In case of a typing error, press the Volume Down key to delete

the latest entered digit.

store Press (see display).

í Press to finish the procedure.

47BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Forwarding

Â 2nd Ô Press.

Individual Diversion

This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a Common Abbreviated Number (e.g. your car telephone).

Note: In order to prevent misuse, Individual External Diversion can be blocked for your extension, see section “Security” on page 71.

Program and activate Internal Diversion

Divert your calls to an internal position.

Diversion Ôz Press and dial the new directory number.

2nd Ô Press.

Diversion ÕÔ Press.

Any directory number.

Verification tone. The Diversion lamp lights and remains lit. The display shows the actual Follow-me state.

í Press to finish the procedure.

You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active.

Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated.

Cancel Internal Diversion

2nd Ô Press.

Diversion ÕÔ Press.

Individual Diversion is cancelled. The lamp extinguishes.

BusinessPhone – Dialog 4223 Professional / Dialog 321348

Program and activate a new External Diversion address

To set a new Individual External Diversion address:

*22* Dial.

Call Forwarding

0z Dial the digit(s) for external call access and enter the new

External Diversion address.

A maximum of 24 digits.

Note: If your public network requires waiting for a second

dial tone, press

* .

# Press to activate the Individual Diversion.

Verification tone.

í Press to finish the procedure.

Note: Before you leave, call your extension to check if the External Diversion has been set up correctly. This way you can make sure that the number has been programmed properly and that your calls will not be diverted to another person by mistake. Individual External Diversion can also be used via the DISA function, see section “Other Useful

Features” on page 86.

Cancel External Diversion

#22# Dial.

í Press.

Note: The programmed diversion address is not removed from the memory, the diversion is just inactive.

Re-activate External Diversion

Divert your calls to an external position.

*22*# Dial to activate the programmed External Diversion.

You can make outgoing calls as usual. A special dial tone reminds you that Call Forwarding is active. The display shows that you have activated an External Diversion.

í Press.

49BusinessPhone – Dialog 4223 Professional / Dialog 3213

Call Forwarding

Follow-me

If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow-me, Individual Diversion must be active on your telephone.

Activate Follow-me

Note: This procedure has to be executed from the telephone the calls are diverted to.

*21* Dial.

z* Dial your number and press.

z# Dial the new number and press.

Special dial tone.

í Press to finish the procedure.

Cancel Follow-me

Follow-me and Individual Diversion can also be cancelled from the answering position.

#21* Dial.

z Dial your number.

# Press.

Dial tone.

í Press to finish the procedure.

BusinessPhone – Dialog 4223 Professional / Dialog 321350

Absence Information

If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers of the reason of your absence. External callers will be routed to the operator who also has access to your Absence Information.

Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting even if you have activated the Absence Information, see section “Personal

Greeting” on page 57.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your return.

2) Voice information

Record a Voice message and name the reason of your absence.

3) Free text information

Activate a personal text.

51BusinessPhone – Dialog 4223 Professional / Dialog 3213

Absence Information

Enter information

To store Text or Voice information.

2nd Ô Press. Info Ô Press.

leave Press (see display).

absence Press (see display).

pre-text Press (see display).

next-info Select appropriate info using next-info (see display).

When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section “Check and store received messages” on page 61.

12 May 10:35 +15° ABSENCE INFORMATION FOR: 200

Select

Pre-defined texts

pre-text voice free-text

pre-text, voice or free-text information.

z Enter Completing Info from the table below.

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

Code Completing Info

ì In case of a typing error, press Volume Down key to delete the

latest entered digit.

BusinessPhone – Dialog 4223 Professional / Dialog 321352

Absence Information

activate Press (see display).

The programmed Absence Information will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your Absence Information.

í Press to finish the procedure.

Pre-defined texts example:

Vacation, back June 27

pre-text Press (see display).

next-info Select appropriate info using next-info (see display).

12 May 10:35 +15° 5 VACATION BACK MMDD

activate next-info return

0627 Enter month and day.

activate Press (see display).

Information active.

Voice information

Use the menu keys to record your Voice info and activate it. Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your Absence Information.

Note: You can dial your own extension number if you want to check your information.

í Press to finish the procedure.

Free text

Use the keypad to select characters and digits, and the menu key to activate the information. Only available on display phones.

Note: How to write text is described in section “Write Text” on page 95.

í Press to finish the procedure.

53BusinessPhone – Dialog 4223 Professional / Dialog 3213

Absence Information

absence Press to erase the information (see display).

Change information

2nd Ô Press. Info Ô Press.

12 May 10:35 +15° ABSENCE INFORMATION FOR: 201

erase leave off chnge-no.

Erase

erase Press (see display).

Change

leave Press to leave another information (see display).

Or:

on/off Press to activate/deactivate information (see display).

Leave information for another extension

chnge-no. Press (see display).

This function may not be allowed, ask system administrator.

z activate Enter the extension number and press (see display).

leave Press (see display).

absence Press (see display).

z activate Enter the information in the normal way and press (see

display).

í Press to store the information for the extension.

BusinessPhone – Dialog 4223 Professional / Dialog 321354

Receive info for diverted calls

A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has Text or Voice info programmed.

Text info programmed

ANDERSEN ANDREAS 200& BURNES BOBBY 201 SPEECH

div-info

div-info Press and hold to read Text info (see display).

Voice info programmed

ANDERSEN ANDREAS 200% BURNES BOBBY 201 SPEECH

div-info

Absence Information

div-info Press and hold to receive instructions on how to get the

information (see display).

55BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features, like recording an ongoing conversation, placing external calls via the company network and many more ...

Password protection

The first time you enter the Message system (only possible from your own extension) you might be requested to change your Password if it is default (0000).

Note: Some systems are programmed to allow the Default Password.

The following display is shown:

12 May 10:35 +15° FIRST MBX USE-ENTER NEW PASSWORD:

z# Enter your new Password and press.

If you use the Default Password, you are requested to try again.

Enter your Password again and press.

The new Password is saved.

í Press to finish the procedure.

Or:

Continue with any of the Message functions.

If you want to change your Password again, see section “Change

Password” on page 71.

BusinessPhone – Dialog 4223 Professional / Dialog 321356

Individual Mailbox system

Callers are able to leave messages in your Individual Mailbox.

Activate

Divert your extension to the Mailbox system.

Â 2nd Ô Press.

Diversion Ô Press.

Messages

2nd Ô Press.

Diversion ÕÔ Press.

Dial the number to the Mailbox system.

Ask the system administrator for your defined Mailbox system number.

í Press to finish the procedure.

When the diversion to your Mailbox is activated, the Diversion lamp shows steady light.

Deactivate

2nd Ô Press.

Diversion ÕÔ Press.

Personal Greeting

Depending on the type of diversion you want to activate, you can leave three different Personal Greetings to the caller. You can activate a diversion when a caller receives busy tone, when there is no answer, or you can activate the Individual Diversion for all your calls.

2nd Ô Press. Info Ô Press.

leave Press (see display).

57BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

greeting Press (see display).

12 May 10:35 +15° MBX GREETING FOR: 201

busy no-reply diversion return

diversion Select type of diversion and use the menu keys to record your

greeting (see display).

í Press to activate.

When you activate the diversion, the recorded greeting is played to the next caller.

Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting even if you have activated the Absence Information, see section “Absence

Information” on page 51.

Erase a greeting

2nd Ô Press. Info Ô Press.

erase Press (see display).

diversion Select type of diversion (see display).

í Press to finish the procedure.

Retrieve messages - internally

When a new message is received, the Message lamp flashes rapidly.

Message

ÖÔ Press to retrieve a message.

See section “Check and store received messages” on page 61.

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company’s telephone number.

BusinessPhone – Dialog 4223 Professional / Dialog 321358

Messages

z Dial the number to the Mailbox system.

During the procedure you will be asked for your extension number and your Password.

Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 71.

The following Mailbox functions can also be used from an external position:

• Change Password

• Check and store received messages

• Forward a Voice message

• Send Message

• Outcall (External) Notification

• Personal Greeting

Outcall (External) Notification

With this function the Message system can notify you when new Voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask the system administrator for the availability and more information.

You can be notified in two different ways (depending on the programming of the system):

Notification with Mailbox access:

You acknowledge the Notification via your Password (has to differ from the default value 0000). See section “Change Password” on page 71 to select a new Password. You have full access to the Mailbox system.

Notification without Mailbox access:

You get a short voice announcement, informing that someone has left a message for you. You acknowledge the Notification by pressing any key. You have to callback the Mailbox system to retrieve the message.

59BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

Note: If you do not acknowledge the Notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of Notification attempts).

Program Notification number and time

Message Ô Press to view the Mailbox.

Note: Depending on the configuration, you might be asked

for your Password.

administr Press (see display).

12 May 10:35 +15° ADMINISTRATION

outcall check return

outcall Press (see display).

number Press (see display).

change Press (see display).

save Press to save the number (see display).

time Press (see display).

change Press (see display).

Dial the digit(s) for external call access and dial the number.

Which digit to press for external call access, depends on the configuration of the system. The external number (including the digit(s) for external call access) can consist of up to 24 digits.

12 May 10:35 +15° OUTCALL NOTIFICATION NOT ACTIVE

number time on return

Enter the Notification time.

The time is entered in 24h format, e.g. 2030 for half past eight. Values are automatically set to even quarters, i.e. 2013 will be

2015.

BusinessPhone – Dialog 4223 Professional / Dialog 321360

Or:

immediate Press if you want immediate Notification (see display).

Messages

save Press to save the Notification time (see display).

This step is excluded if you program immediate Notification.

í Press to finish programming.

Activate/deactivate the Notification

Message Ô Press.

administr Press (see display).

outcall Press (see display).

on Press to activate (see display).

Or:

off Press to deactivate (see display).

Note: The Notification number and time must be programmed before you activate the Notification.

í Press to finish programming.

Check and store received messages

You can check and store your received messages.

Received messages are divided into the following three categories:

• New messages (not heard or read)

• Heard/Read messages

• Stored messages

Voice messages can also be forwarded to other Mailbox numbers (Individual or Common), see section “Forward a Voice message” on page 63.

Note: Messages are deleted from the system after a certain time. The time depends upon the category of the message. Please ask your system administrator regarding this.

61BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

Message

call-back Select message type (see display).

ÖÔ Press to view the Mailbox.

If the Mailbox contains heard messages only, the lamp shows steady light instead.

Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 71.

receive Press (see display).

12 May 10:35 +15° MESSAGE 3 2 12

return new heard stored

new Select message category (see display).

New, heard, read or stored.

Note: If only one message type is available (Callback, Voice or Text messages), this step is excluded. If an internal caller has left a message, the name and number is displayed. In case of an external caller, you can see the number, if this feature is provided by the network.

Use the menu keys to check the message (see display).

Voice messages will be heard via the speaker or the handset. Call Me messages will call the sender automatically. Text messages are read in the display.

Select one of the following options:

next Press to check the next message (see display).

erase Press to erase the message (see display).

store Press to store the message (see display).

Up to 20 messages can be stored. Callback messages cannot be stored.

í Press to finish the procedure.

BusinessPhone – Dialog 4223 Professional / Dialog 321362

Messages

Forward a Voice message

Your received Voice messages (in the Individual or Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number. See also section “Messages” on page 56.

Note: Returned messages cannot be forwarded.

Message

ÖÔ Press to view the Mailbox.

receive Press (see display).

new Select message category (see display).

voice Press (see display).

>>> Press (see display).

forward Press (see display).

New, heard or stored.

12 May 10:35 +15° DAVID CHAMBERS 203

play next erase >>>

12 May 10:35 +15° FORWARD TO:

Dial the Mailbox number to which you want to forward the message.

The message is forwarded.

Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 71.

forward chnge-no.

Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message.

Repeat the procedure to forward the message to another Mailbox.

í Press to finish the procedure.

63BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

Â 2nd Ô Press.

Diversion Ô Press.

Common Mailbox system

If you divert your telephone to a Common Mailbox, the callers are able to leave messages there. The difference between your Individual Mailbox and a Common one is that a Common Mailbox can be used by more than one user.

Activate

Divert your extension to the Mailbox system.

2nd Ô Press.

Diversion ÕÔ Press.

Dial the Common Mailbox number.

Please ask the system administrator for your defined Mailbox number.

í Press to finish the procedure.

When the diversion to your Mailbox is activated, the Diversion lamp shows steady light.

Deactivate

2nd Ô Press.

Diversion ÕÔ Press.

Retrieve messages - internally

Common Mailbox Ô Press the Common Mailbox key (pre-programmed).

During the procedure you will be asked for your extension number and your Password. See section “Security” on page 71.

BusinessPhone – Dialog 4223 Professional / Dialog 321364

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company’s telephone number.

Messages

z Dial the Common Mailbox number.

During the procedure you will be asked for your extension number and your Password.

Send Message

You can send a message without calling an extension (direct message) or when you call an extension and receive busy tone or get no answer.

Direct message

Message Ô Press.

send z Press (see display) and enter the extension number.

12 May 10:35 +15° FROM NUMBER: 200 TO NUMBER:

send chnge-no. chnge-no.

send Press (see display).

call-back Select message type (see display).

Note: After sending, you can repeat to other extensions. You can also change the sending extension number, if you want the message to be sent from someone else (if this function is allowed). Please ask your system administrator if you require this function.

65BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

During an unanswered call

When you call an extension and receive busy tone or get no answer, you can send a Callback, Voice or Text message.

Message

Ô Press.

12 May 10:35 +15° FROM NUMBER: 200 TO NUMBER: 201

call-back voice text

Select message type (see display).

Note: After sending, you can repeat to other extensions.

Callback

call-back Press to send a Call Me message (see display).

Voice

voice Press to send a Voice message (see display).

Use the menu keys to record and send your message (see display).

Text

text Press to send a Text message (see display).

Text messages only can be sent to display phones. See section “Write Text” on page 95.

BusinessPhone – Dialog 4223 Professional / Dialog 321366

Messages

Check sent messages

You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system administrator).

Message

administr Press (see display).

Ô Press.

check Press (see display).

12 May 10:35 +15° CHECK MESSAGES – OWN OR OTHERS ?

return own others

Own messages

own Press to check your own messages (see display).

Enter the receiving extension number. You can check and erase the messages that you have sent (see display).

Others

others Press to check messages for another extension (see display).

Enter the receiving number that you want to check. All messages will be presented with senders name. You can check and erase the messages (see display).

í Press to finish the procedure.

67BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

Returned messages

Messages that have been left unanswered for a long period are sent back to you. To check returned messages:

Message

sent-back Press (see display).

ÖÔ Press.

12 May 10:35 +15° SELECT FUNCTION

send receive administr sent-back

Use the menu keys to check returned messages (see display).

You can erase or re-send the message.

í Press to finish the procedure.

BusinessPhone – Dialog 4223 Professional / Dialog 321368

Messages

Dictaphone function

If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received messages” on page 61.

Record message

To start the recording:

*58# Dial and record your message.

The maximum recording time is 4 minutes and 15 seconds.

12 May 10:35 +15° RECORDING

record play-back pause activate

Select one of the following options:

pause Press to pause the recording (see display).

play-back Press to play-back (see display).

record Press and speak to re-record (see display).

activate Press to stop the recording and save the message (see

display).

69BusinessPhone – Dialog 4223 Professional / Dialog 3213

Messages

Conversation Recording

The Conversation Recording function makes it possible to store the ongoing telephone conversation in the Individual Mailbox by pressing a pre-programmed Recording key. You can store both internal and external calls. Conference calls cannot be stored.

A recorded conversation is treated as a normal Voice message. How to retrieve Conversation Recordings, see section “Check and

store received messages” on page 61.

Note: This feature may be restricted or not available. Ask the system administrator for the availability and for more information. Furthermore, a Conference tone can be audible during the entire recording session.

To start or stop recording the ongoing call:

Recording Ô Press the Recording key (pre-programmed).

While recording is active a steady light indicates that the conversation is being recorded. You can start or stop the recording whenever you want. The maximum recording time is 4 minutes and 15 seconds, if you want to record for a longer period, just repeat the procedure.

Warning! Recording a conversation without prior notice to the other party may be illegal. Forwarding or playback of this recorded conversation to a third party without prior permission may be illegal.

It is obligatory for the recording initiator, to ask the other party in advance for permission and to inform the same of the purpose and further usage of this particular recording. The adherence to the relevant legislation is the exclusive responsibility of the user, offences can be criminally prosecuted. Neither the manufacturer nor the dealer of this product is responsible for the abuse of this feature by the user or for any damages caused thereby.

BusinessPhone – Dialog 4223 Professional / Dialog 321370

Security

You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function.

Note: The first time you enter the Message system you might be requested to change your Password if it is default (0000). This procedure is performed directly in the Message system. See section “Messages” on page 56.

Change Password

#*72* Dial to select a new Password.

z Dial your present Password.

The Default Password is 0000.

* Press.

z Dial your new Password.

# Press.

Verification tone.

12 May 10:35 +15°

#*72*----*4321#

í Press to finish the procedure.

71BusinessPhone – Dialog 4223 Professional / Dialog 3213

Security

Bypass blocked extension

In order to make a call, you can temporarily bypass a blocked extension.

Bypass own extension

*72* Dial.

z Dial your Password.

# Press.

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked extension, by using your Password.

*72* Dial.

z Dial your Password.

* Press.

z Dial your extension number.

# Press.

Dial tone. You can make one call from the blocked extension.

BusinessPhone – Dialog 4223 Professional / Dialog 321372

Block extension

Security

*72# Dial to block your extension.

Verification tone.

í Press to finish the procedure.

Unblock extension

#72* Dial.

z Dial your Password.

# Press to re-open.

Verification tone. Your extension is open for use.

í Press to finish the procedure.

73BusinessPhone – Dialog 4223 Professional / Dialog 3213

Group Features

When you are working together in a team the following group features can be very useful. You can page your colleagues, give them Telephone Attendance or pick-up their incoming calls.

Key system

With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a Function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e.g. free, busy). You can also establish an external call by pressing the External Line key.

Answer an external call

To answer an external call, just press the flashing key. (Depending on the programming of the system, an incoming external call will be announced with a flashing Line key and a ringing signal).

External Line ÖÔ Press (pre-programmed).

Speech connection with the caller.

Make an external call

To initiate an external call, just press the External Line key. The external line will be seized automatically.

External Line Ô Press a free Line key (pre-programmed).

z Dial the desired number.

If you make external calls in this way, you do not have to dial the digit(s) for external call access first.

BusinessPhone – Dialog 4223 Professional / Dialog 321374

Supervision/Telephone Attendance

A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).

Traffic situation

Michael ÕÔ Ongoing conversation (lamp is on). Michael Ô Free extension (lamp is off). Michael ÖÔ The extension is called (flashing lamp).

Pick-up calls for the group

Your colleague’s extension is indicated on your phone by a preprogrammed key.

Group Features

Michael ÖÔ Press to answer the calls directly (pre-programmed).

A flashing lamp beside the key indicates an incoming call.

Call a group member

Michael Ô Press to make a call (pre-programmed).

Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call.

Group Call-pick-up

In a Pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number.

z Dial the Group Call-pick-up code.

75BusinessPhone – Dialog 4223 Professional / Dialog 3213

Group Features

Loudspeaker Paging

You can page all extensions in a group and give a Voice message.

Paging Ô Press (pre-programmed). Paging ÕÔ Press again and hold the key (pre-programmed).

All extensions in a group are called.

Give the Voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the Paging function will be terminated automatically.

Answer Paging

A short signal and a flashing Paging key will inform you when a Loudspeaker Paging is received.

Paging ÖÔ Press (pre-programmed).

An internal call is established with the paging party.

Common Bell

The Common Bell feature allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a Common Bell extension.

z Dial the Common Bell pick-up code.

Please ask your system administrator for the Common Bell pick-up code.

You will immediately be connected to the calling party. If two or more extensions simultaneously attempt to answer a call from the Common Bell extension, only the first extension will pick it up. The other extensions will receive the number unobtainable tone and their displays will show the message

Common Bell. This will also happen if you dial the Common Bell

pick-up code and there are no calls waiting at the Common Bell extension.

No call waiting at

Note: You can also program the Common Bell code on a Function key.

BusinessPhone – Dialog 4223 Professional / Dialog 321376

Group Features

Group Hunting

Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group are limited to eight (including Tandem configurations).

Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is being queued. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator).

Note: If all members in a hunt group are busy, the Callback or Intrusion function is not available.

Log in

Before you can answer Group Hunting calls, you must log in.

To log into one hunt group:

*28* Dial.

z Dial the hunt group code.

Please ask your system administrator for the configured number.

# Press.

To log into all hunt groups:

*28* Dial.

*# Press.

77BusinessPhone – Dialog 4223 Professional / Dialog 3213

Group Features

Answer calls

As system default the hunt group number is shown in the display. If you require a different display layout, please contact your system administrator.

GH-GROUP 300 ANDERSEN ANDREAS 200 CALLING directory redial prog

Answer Group Hunting calls in the normal way.

Log out

To log out from one hunt group:

#28* Dial.

z Dial the hunt group code.

Please ask your system administrator for the configured number.

# Press.

Note: If you are logged into more than one hunt group and log out from one of them, the display will show the following text:

12 May 10:35 +15° LOGGED OUT FROM AT LEAST ONE PBX GROUP directory redial prog

To log out from all hunt groups:

#28* Dial.

*# Press.

BusinessPhone – Dialog 4223 Professional / Dialog 321378

ISDN Facilities

This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.

Number Identification

The main difference compared to the analog public net is the number identification between the connected parties.

12 May 10:35 +15°

When you establish an outgoing external call, the public number of your system and your extension number will be sent to the called party. If the number of the answering party is different from the dialled one (for example, after a diversion), you will also be informed about the answering party’s number.

When you answer an incoming external call on your phone (or from another phone), you will see the caller’s number on the display. Your public number will be sent to the caller.

431811005446 SPEECH

save cost-on

79BusinessPhone – Dialog 4223 Professional / Dialog 3213

ISDN Facilities

Answer an incoming call from an ISDN-line

A ringing signal and a flashing lamp indicate an incoming call, answer the call in the normal way. One of the following four cases will occur.

Example 1:

The public net provides the number of the caller.

Mr. Plattner with public number 0 181100 4736 is calling.

12 May 10:35 +15°

1811004736 CALLING

directory redial prog

Example 2:

The caller has activated Number Secrecy. (The calling number will be suppressed.)

12 May 10:35 +15° DISPLAY RESTRICTED CALLING directory redial prog

Example 3:

The public net cannot provide the calling number, in this case the normal number of the external line will be shown.

12 May 10:35 +15° EXTERNAL 701 CALLING directory redial prog

Example 4:

The calling number has been diverted in the public net, the calling and the diverting number will be shown.

43181188

directory redial prog

1811004736 CALLING

BusinessPhone – Dialog 4223 Professional / Dialog 321380

ISDN Facilities

Make an external call on an ISDN-line

Establish an external call in the normal way.

If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display.

If the connected party number differs from the dialled one (for example: Diversion or Pick-up from another extension), your display shows the new number.

Example:

Called Party number 0 181100 Extension 4736

12 May 10:35 +15°

01811004736 FREE

The desired extension 4736 will be answered by extension 5446.

12 May 10:35 +15°

01811005446 SPEECH

When the connected party has activated Number Secrecy (number suppression), your display shows the following information.

save

save cost-on

12 May 10:35 +15° DISPLAY RESTRICTED SPEECH

save cost-on

81BusinessPhone – Dialog 4223 Professional / Dialog 3213

ISDN Facilities

Malicious Call Identification

If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider.

If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.

Malicious Call Id. Ô Press to register the connected number (pre-programmed).

Or:

*39# Dial to register the connected number.

If the function is accepted in the public net, your display shows the following information.

12 May 10:35 +15° MCID ACCEPTED DISPLAY RESTRICTED SPEECH

If you cannot identify the connected party, your display shows the following information.

save cost-off

12 May 10:35 +15° MCID REJECTED DISPLAY RESTRICTED SPEECH

save cost-off

After 3 seconds the display will revert to the previous state.

BusinessPhone – Dialog 4223 Professional / Dialog 321382

ISDN Facilities

ISDN Caller List

This function insures that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy.

Via your telephone you can:

• See the number of unanswered calls

• Call the stored numbers in the Caller List

• Scroll through the Caller List

• See the time and date of the arrived calls

• Erase calls from the list

The number of calls in the list are indicated on your display, e.g.

10 CALLS indicates that 10 calls are stored in the list.

12 May 10:35 +15° ANDERSEN ANDREAS 200 10 CALLS directory list redial prog

Retrieve calls

To see the first entry in the Caller List:

list Press (see display).

The display shows the following information, e.g. indicates the first of the 10 stored calls in the list.

12 May 10:35 +15° 431811005446 CALL 1/10 call next time erase

Note: If you do not react within 30 seconds the display reverts to idle state. If you want to leave the function before the time-out, press the Clear key.

CALL 1/10

next Press to scroll through the list (see display).

call Press to call the selected number (see display).

When the call is successful, the number is automatically removed from the Caller List. The system automatically adds the digit(s) for external call access.

Note: If digit(s) for external call access has not been defined for your Caller List, contact your system administrator.

83BusinessPhone – Dialog 4223 Professional / Dialog 3213

ISDN Facilities

Show date, time and call attempts for the selected call

When you are retrieving calls from your Caller List.

time Press to see the date and time for the selected call (see

display).

You will see when the call was received and how many times the same call came in.

12 May 10:35 +15° CALL RECEIVED ON: 12 MAY 08:22 12X

return

return Press to return to the previous display (see display).

Erase calls from the Caller List

When you are retrieving calls from your Caller List.

erase Press to erase the selected call (see display).

The call is erased from the list and the next call is displayed. The display will inform you if there are no more calls in the list.

Note: If you do not react within 5 seconds the display reverts to idle state. If you want to leave the function before the time-out, press the Clear key.

BusinessPhone – Dialog 4223 Professional / Dialog 321384

ISDN Facilities

Number Secrecy

By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party.

12 May 10:35 +15° DISPLAY RESTRICTED SPEECH

save cost-on

Number secrecy Ô Press a pre-programmed key to suppress your complete

number to the public net.

The lamp beside the key shows a steady light and the function remains activated until the key is pressed again.

85BusinessPhone – Dialog 4223 Professional / Dialog 3213

Other Useful Features

By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more ...

Tandem configuration

The Tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the primary and the other one as the secondary. This function enhances the communication for users that, for example, have a wired phone on their desk (the primary telephone) and need to be mobile within their company’s building with their own portable (the secondary telephone). Basically the Tandem configuration works as follows:

To activate the Tandem configuration

Secondary on/off Ô Press (pre-programmed).

Or:

*28# Dial to log on the secondary telephone.

12 May 10:35 +15° SECOND USER LOGGED ON directory redial prog

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

BusinessPhone – Dialog 4223 Professional / Dialog 321386

To deactivate the Tandem configuration

Secondary on/off ÕÔ Press (pre-programmed).

Or:

#28# Dial to log off the secondary telephone.

For incoming calls:

•The secondary telephone cannot be called and the primary

telephone works as a normal stand-alone telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

Transferring a call between members of a Tandem unit

Inquiry Ôz Press and dial own directory number.

Other Useful Features

Transfer

Ô Press.

Reminder

The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed).

*32* Dial.

z Dial Reminder time.

(00-23) hour + (00-59) minute. Example: 1430.

12 May 10:35 +15° REMINDER TIME 1430

activate clear

Note: If you receive busy tone, your extension does not have the authority to set a Reminder.

ì In case of a typing error, press the Volume Down key to delete

the latest entered digit.

87BusinessPhone – Dialog 4223 Professional / Dialog 3213

Other Useful Features

activate Press to activate (see display).

í Press to finish programming.

When the Reminder time is reached, your phone rings with recall signal.

Cancel Reminder

#32# Dial to cancel all settings.

í Press to finish the procedure.

Background Music

You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number.

Background Music Ô Press to activate the music (pre-programmed).

The music automatically switches off when you make or receive calls and switches on again when the call is finished.

í Press to cancel the music.

Note: You can adjust the volume, see section “Settings” on page 96.

Doorphone

The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.

Answering Doorphone calls

Line 1 ÖÔ Press the flashing Line key.

You will be in speech connection with the calling party.

BusinessPhone – Dialog 4223 Professional / Dialog 321388

Other Useful Features

Opening of the doorlock

After you have answered the Doorphone, you can open the door making an inquiry to the door-opener’s directory number.

Inquiry

Ô Press.

Dial the door-opener’s directory number.

Please ask your system administrator for the number.

Note: You can also program the door-opener’s directory number as a Common Abbreviated Number or a Function key.

Intercom Line

A two-way direct call function between two extensions, for instance in executive-secretary communication.

Intercom secretary Ô Press to establish an Intercom call (pre-programmed).

í Press to cancel the Intercom call.

Night Switching

If you want this feature, please ask your system administrator. This function is used for directing all incoming calls to one extension (answering position), e.g. when the office is closed.

Night Ô Press to activate or deactivate (pre-programmed).

When the lamp lights, Night Switch is active. When the lights extinguishes, Night Switch is passive.

89BusinessPhone – Dialog 4223 Professional / Dialog 3213

Other Useful Features

Direct Inward System Access (DISA)

If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the cost for the phone call to your company. The other cost will automatically be placed on your extension number or on a special project.

Note: To activate this function, you have to change the Default Password from 0000 to a personal one. Which code to use and how to change it, see section “Change

Password” on page 71.

You can also divert calls from your office extension to your external position, see section “Call Forwarding” on page 45. During the procedure you will be prompted for your Password.

z Dial the public number of your company, z followed by the DISA number.

Ask the system administrator for the defined DISA number.

Note: If you want to register the call on an Account Number, you should use the Account Number procedure before you enter the external number, see section “Account

Number” on page 91.

z Dial the external number.

Or:

Use the External Diversion function.

Procedure, see section “Call Forwarding” on page 45.

Note: If you program a new diversion address, remember to reset it when you return to your office.

BusinessPhone – Dialog 4223 Professional / Dialog 321390

Other Useful Features

Account Number

An Account Number can be entered to debit telephone cost to different accounts. Depending on the system configuration the Account Number has to be entered from a Verified Account Number List (predefined) or you can invent your own Account Number. The following prerequisites apply:

• With the Verified Account Number you can restrict the making of external calls (not a specific number or area), so everyone who is allowed to make external calls will receive an Account Number which has to be used each time he/she wants to make an external call.

• Verified Account Numbers contain up to 10 digits and can only be used before you make a call (outgoing external calls).

• Own Account Numbers contain up to 15 digits and can be used before or during the call (outgoing external calls).

The Account Numbers can also be used via the DISA function, see section “Direct Inward System Access (DISA)” on page 90.

Verified or own Account Number

*9* Dial.

This code cannot be entered during the call.

Or:

Account Number Ô Press (pre-programmed).

z# Enter Account Number and press.

Valid digits 0-9.

91BusinessPhone – Dialog 4223 Professional / Dialog 3213

Other Useful Features

DTMF Tones

The DTMF function is used to control answering machines or any other telecommunication devices.

Make an internal or external call to reach the desired device.

When your call is answered you can continue to dial digits which will be sent as DTMF digits (tone signals) to the called device in order to activate the desired functions.

Immediate Answer

It is possible to get automatic hands-free answering on internal calls without pressing the Line key. If you require this facility, please ask your system administrator.

Immediate Answer Ô Press the Immediate Answer key (pre-programmed).

Immediate Answer ÕÔ Press the Immediate Answer key (pre-programmed).

Incoming calls will be indicated by one muted ringing signal, the On/Off lamp lights and the call comes straight in through the loudspeaker.

Note: To accept a transferred external call you must first press the Transfer key.

Cancel Immediate Answer

The lamp extinguishes.

BusinessPhone – Dialog 4223 Professional / Dialog 321392

Other Useful Features

Networking

Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.

IP Calls

IP Calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network the IP connection is made automatically. To minimize the traffic on the network the speech quality is decreased.

If the speech quality is not acceptable you can disconnect the IP Call and switch to a non-IP Call (alternative network). The switch from the IP net to the non-IP net is made during the call, so the call does not have to be disconnected.

If you want to switch to a non-IP net during the call:

Inquiry

Ô Press.

*61* Dial.

During the procedure the other party is put on hold. When the procedure is ready you will receive a special ringing tone and the call is resumed in the non-IP net.

12 May 10:35 +15° SPEECH PATH REPLACEMENT

Note: A switch to a non-IP Call can only be performed if the original call is an IP Call, otherwise you will receive a Blocking tone.

93BusinessPhone – Dialog 4223 Professional / Dialog 3213

Other Useful Features

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system.

If the extension has been configured to use LCR, each external call will be analysed and the cheapest routing will be selected.

Use Least Cost Routing

0z Dial the digit(s) for external call access and the external

number.

The usual way of making an outgoing external call.

Calling Least Cost Routing

If LCR has been installed in your system, but your extension is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

z Dial the LCR code.

Please ask your system administrator for the LCR code.

0z Dial the digit(s) for external call access and the external

number.

Note: You can also program the LCR code on a Function

key.

BusinessPhone – Dialog 4223 Professional / Dialog 321394

Write Text

It is necessary to write text, e.g. when you are typing Absence Information, sending a Text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a Text message. You have selected text mode.

Select characters by pressing digits repeatedly.

Example:

5 Press a digit

1time result J 2times result K 3times result L 4times result 5

Write Text

Note: Key

1 is reserved for national characters.

ì Press the Volume Up key to enter the character.

Moves cursor to next position. Use also for space.

ì Press the Volume Down key as backspace to erase incorrect

entry.

Example:

444 ì Enter the first character code, followed by the Volume Up key.

66 ì This sequence - numbers always followed by the Volume Up

key - gives the word IN_ .

Note: You can also write the following characters:

? -., !: /# *

* Press repeatedly.

95BusinessPhone – Dialog 4223 Professional / Dialog 3213

Settings

If you require frequent use of certain functions, you may program them on the Dual-Function keys on the telephone and the key panel.

When you want to use the function, just press the key.

Notes: The Dual-Function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function. If a function is already programmed on the key, this will be displayed when you start programming.

Programming of Dial-by-Name keys and Individual Abbreviated Numbers are described in section Abbreviated Numbers and how to program a new diversion address is described in section Call Forwarding.

BusinessPhone – Dialog 4223 Professional / Dialog 321396

Program a function

How to program a function on key A.

Note: Some functions can also be programmed as Individual Abbreviated Numbers, see section “Abbreviated

Numbers” on page 27.

prog Press (see display).

key Press (see display).

_AÔ Press the desired programmable key.

change Press (see display).

Settings

forward Select Function code (see display).

enter Press (see display).

See section “Function codes and required data” on page 99.

z Enter associated number.

See section “Function codes and required data” on page 99.

store Press (see display).

Continue with section Select Ringing Character.

Or:

í Press to finish programming.

After approximately 10 seconds, the Function key is active.

97BusinessPhone – Dialog 4223 Professional / Dialog 3213

Settings

Select ringing character

z Select ringing character (0 – 4).

See section “Function codes and required data” on page 99.

enter Press (see display).

í Press to finish programming.

After approximately 10 seconds, the Function key is active.

Example:

Program Supervision of extension 204 on key A, with ringing character 1. For available Function codes, see section “Function

codes and required data” on page 99.

prog Press (see display).

key Press (see display).

_AÔ Press the desired programmable key.

change Press (see display).

forward Press until Supervision is shown (see display).

enter Press (see display).

204 Enter extension number.

store Press (see display).

1 Press to select ringing character.

enter Press (see display).

í Press to finish programming.

BusinessPhone – Dialog 4223 Professional / Dialog 321398

Function codes and required data

Settings

Programming name

NAMECALL Dial-by-Name 10 Extension number — SUFFIX DIGIT Camp-on 11 4 —

Function name

Function code

Associated number

Ringing character

Automatic Callback 11 5 — Answer calls, another

11 6 —

extension Radio Paging 11 7 — Intrusion 11 8 —

EXTERNAL LINE External Line 12 Directory number of line 0 – 4 SUPERVISION Supervision/

13 Extension number 0 – 4 Te le ph o ne Attendance

DEDIC. LINE Intercom Line 14 Extension number 0 – 4 BUSY LINE 2 Free On 2nd Access 26 — — CONFERENCE Conference 27 — — IMMED. ANSWER Immediate Answer 28 — — EXT. VOICE M. External Voice Mail 34 — — HOLD Hold 35 — — TRANSFER Transfer 36 — — SAVE Save/Redial 37 — — READ & Read & 38 — — NUMB SECRECY Number Secrecy 40 — —

ARD REQUEST ARD PAUSE

Automatic Redial 46 — — Pause Automatic

47 — — Redial

Note: Accessible functions depend on the programming of the system; if you require another function please contact your system administrator. The functions above are the default functions.

Ringing character: 0=No ringing. 1=Ringing. 2 = Delayed ringing (after 10 seconds). 3 = One single ringing signal (muted signal). 4 = One delayed ringing signal (after 10 seconds. Muted signal).

99BusinessPhone – Dialog 4223 Professional / Dialog 3213

Settings

Alternative programming for Automatic Callback, Camp-on, Intrusion

The associated number for using the Automatic Callback, Campon or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number.

Because this User Guide describes only the default programming, the following table shows the most common settings in some of these countries that are known for a different programming.

Austria, Belgium,

Brazil, Denmark,

Germany Camp-on Automatic Callback Answer calls, another extension Intrusion

5 6 8 4

Handset and loudspeaker volume

Use the volume keys. You can set different volume levels for internal and external calls and for Background Music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in Monitor mode or during Background Music.

ì Press to change the volume.

BusinessPhone – Dialog 4223 Professional / Dialog 3213100

Sony Ericsson Dialog 4223, Dialog 3213 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Copyright

Warranty

Declaration of Conformity

Description

Dialog 4223 Professional

Dialog 3213 Executive

Phone keys Dialog 4223 / Dialog 3213

Lamp indications

Display info

Status information

To ne s

Signals

Incoming Calls

Internal calls

External calls

Answer calls

Handsfree

On another extension

Allow calls on Line 2

Answer a second call

Silent Ringing

Save and redial incoming calls

Save number

Redial number

Outgoing Calls

Make calls

Handsfree

Last External Number Redial

Save external number

Save number

Redial number

Automatic Callback

Automatic Redial

Activate

Cancel

Pause

Busy extension

Camp-on

Intrusion

Diverted extension

Abbreviated Numbers

Option 1 - Via a programmable key

Option 2 - Via the keypad

Common Abbreviated Numbers

Individual Abbreviated Numbers via a programmable key

Program Individual Abbreviated Number

Individual Abbreviated Numbers via the keypad

Program Individual Abbreviated Number

Cancel one specific Individual Abbreviated Number

Cancel all Individual Abbreviated Numbers

Dial-by-Name

Program Dial-by-Name

Phone Book

During Calls

Group Listening

From handset to handsfree

From handsfree to handset

Mute

Inquiry

Refer Back

Transfer

Transfer to a busy extension

Callback

Call Waiting

To terminate the ongoing call and answer the waiting call

Conference

Individual Hold

Common Hold

Call Metering

Cost Indication

Cost of the last call

Read out your own cost counter

Read out cost counter for others

Printout

Printout contents