Sony PVP-MSH Service manual

PVP-MSH

SERVICE MANUAL

Ver 1.0 2001. 03

SPECIFICATIONS

Print method: Variable dot thermal transfer Print resolution: 254 dpi Number of printed dots: 640 × 480 (paper feed direction) Print speed: 3.05 mm (1/8 in.)/second Size of print pape: 91 × 55 mm (3 5/8 × 2 1/4 in.) Print area size: 64 × 48 mm (2 5/8 × 1 15/16 in.) Printing time (approx.): 160 seconds Number of prints per print cartridge roll: 20 Power consumption: 5 W Guaranteed operating temperature for printing:

10 °C to 35 °C (50 °F to 95 °F)

Storage temperature: -20 °C to + 55 °C (-4 °F to +131 °F) Print cartridge storage temperature: -20 °C to + 55 °C (-4 °F to +131 °F) Dimensions (approx.):

67 × 78 × 97 mm (2 3/5 × 3 1/10 × 3 4/5 in.) (h/w/d)

Mass (approx.): 305 g (10 3/4 oz)

US Model

Canadian Model

AEP Model

PORTABLE VIDEO PRINTER

TABLE OF CONTENTS

SERVICE NOTE

1. POWER SUPPLY DURING REPAIRS ·····························3

1. GENERAL

Before Y ou Begin

Identifying the parts and lamp indications·····························1-1

Preparation

Inserting the print cartridge ··················································· 1-1 Attaching the printer ······························································ 1-2 Preparing the power supply ···················································1-2 Inserting the print paper·························································1-3

Making prints - Standard print

Printing images whenever you want to·································· 1-3 Printing images recorded on “Memory Stick”·······················1-4 Printing images with the date ················································1-4

Making prints of split screens - Split printing

Printing a single image ··························································1-5 Printing images recorded on “Memory Stick” in recording order ·······················································································1-5 Printing images with print marks··········································· 1-5

Additional Information

Precautions············································································· 1-5 Troubleshooting ·····································································1-6 Maintenance information·······················································1-7

2. DISASSEMBLY

2-1. PRINTER UNIT SECTION ············································2-1 2-2. CABINET (UPPER) SECTION······································ 2-1 2-3. PRINTER UNIT (PR-036, SW-352 BOARDS)··············2-2 2-4. CONNECTOR PLUG (HOT SHOE)······························2-3 2-5. CABINET (LOWER) SECTION ····································2-3 2-6. SHOE ADJUSTER··························································2-4 2-7. SHOE RETAINER CAM ASSEMBLY ··························2-5

3. BLOCK DIAGRAMS

3-1. OVERALL BLOCK DIAGRAM ····································3-1

4. PRINTED WIRING BOARDS AND SCHEMATIC DIAGRAMS

4-1. FRAME SCHEMATIC DIAGRAM································4-1 4-2. PRINTED WIRING BOARDS AND

SCHEMATIC DIAGRAMS ············································4-4

• SW-352 (PRINT SW) PRINTED WIRING BOARD AND SCHEMATIC DIAGRAM······························4-5

• PR-036 (PRINTER CONTROL, SYSTEM CONTROL,

DC/DC CONVERTER)

PRINTED WIRING BOARD ·························4-7

• PR-036 (PRINTER CONTROL)(1/3) SCHEMATIC DIAGRAM······························4-9

• PR-036 (SYSTEM CONTROL)(2/3) SCHEMATIC DIAGRAM····························4-11

• PR-036 (DC/DC CONVERTER)(3/3) SCHEMATIC DIAGRAM····························4-13

4-3. WAVEFORMS ······························································4-16 4-4. MOUNTED PARTS LOCATION ·································4-16

5. ADJUSTMENTS

1. ADJUSTMENT·······························································5-1 1-1. PREPARATIONS BEFORE ADJUSTMENTS ··············5-1 1-1-1.Equipment to Required····················································5-1 1-1-2.Connecting the Equipment ··············································5-1 1-1-3.Confirmation of the Adjustment RV. ·······························5-1 1-2. Printer Head Voltage Adjustment

(Without Adjustment RV) (PR-036 board)······················5-2

1-3. Printer Head Voltage Adjustment

(With Adjustment RV) (SW-352 board)··························5-3

6. REPAIR PARTS LIST

6-1. EXPLODED VIEWS ······················································ 6-1 6-1-1.OVERALL SECTION·····················································6-1 6-2. ELECTRICAL PARTS LIST ··········································6-2

SAFETY-RELATED COMPONENT WARNING!!

COMPONENTS IDENTIFIED BY MARK 0 OR DOTTED LINE WITH MARK 0 ON THE SCHEMATIC DIAGRAMS AND IN THE PARTS LIST ARE CRITICAL TO SAFE OPERATION. REPLACE THESE COMPONENTS WITH SONY PARTS WHOSE PART NUMBERS APPEAR AS SHOWN IN THIS MANUAL OR IN SUPPLEMENTS PUBLISHED BY SONY.

SAFETY CHECK-OUT

After correcting the original service problem, perform the following safety checks before releasing the set to the customer.

1. Check the area of your repair for unsoldered or poorly-soldered connections. Check the entire board surface for solder splashes and bridges.

2. Check the interboard wiring to ensure that no wires are "pinched" or contact high-wattage resistors.

3. Look for unauthorized replacement parts, particularly transistors, that were installed during a previous repair . Point them out to the customer and recommend their replacement.

ATTENTION AU COMPOSANT AYANT RAPPORT

À LA SÉCURITÉ! LES COMPOSANTS IDENTIFÉS P AR UNE MARQUE 0 SUR LES DIAGRAMMES SCHÉMA TIQUES ET LA LISTE DES PIÈCES SONT CRITIQUES POUR LA SÉCURITÉ DE FONCTIONNEMENT. NE REMPLACER CES COMPOSANTS QUE PAR DES PIÈSES SONY DONT LES NUMÉROS SONT DONNÉS DANS CE MANUEL OU DANS LES SUPPÉMENTS PUBLIÉS PAR SONY.

4. Look for parts which, through functioning, show obvious signs

of deterioration. Point them out to the customer and recommend their replacement.

5. Check the B+ voltage to see it is at the values specified.

6. Flexible Circuit Board Repairing

• Keep the temperature of the soldering iron around 270˚C during repairing.

• Do not touch the soldering iron on the same conductor of the circuit board (within 3 times).

• Be careful not to apply force on the conductor when soldering or unsoldering.

— 2 —

SERVICE NOTE

1. POWER SUPPLY DURING REPAIRS

Connect this printer to the Intelligent accessory shoe (15P) of the camcorder suitable for this printer, and repair/adjust this printer.

Camcorders suitable for this printer are shown in the following.

DCR-TRV830/TRV830E, etc.

Switch setting of the camcorder:

POWER................................................................. MEMORY

Printer

Intelligent accessory shoe (15P)

Camcorder

DC IN jack

AC power adaptor

AC-L10, AC-VQ800 etc.

AC IN

— 3 —

SECTION 1

GENERAL

PVP-MSH

This section is extracted from instruction manual.

BBefore You Begin

Identifying the parts and lamp indications

Printer cover PRINT button

POWER lamp PAPER lamp

CARTRIDGE lamp

POWER lamp (green)

Lit

•The printer cover is open.

PAPER lamp (red)

Fast flashing

•Print paper error Slow flashing

•Print paper not inserted

CARTRIDGE lamp (red)

Fast flashing

•Ribbon error

•Run out of ribbon Slow flashing

•Ribbon not inserted

Print cartridge lid

PRINT CARTRIDGE

Paper feeder Paper dispenser

Print lamp •••• (4) Print lamp ••• (3) Print lamp •• (2) Print lamp • (1)

OPEN

Identifying the parts and lamp indications (continued)

Print lamp 1 (orange)

Lit

•Cyan is being printed.

Before You Begin

Print lamp 2 (orange)

Lit

•Magenta is being printed.

Print lamp 3 (orange)

Lit

•Yellow is being printed.

Print lamp 4 (orange)

Lit

•Overcoat is being printed.

Print lamps 1 and 2 flashing simultaneously Fast flashing

•Printer internal error

Print lamps 3 and 4 flashing simultaneously Fast flashing

•The temperature inside the printer has risen.

5-US

BPreparation

Inserting the print cartridge

Be sure to use the specified print cartridge. A single new print cartridge allows you to make 20 prints.

1 Slide PRINT CARTRIDGE OPEN knob on the side of this unit in

the direction of the arrow, and open the print cartridge lid.

PRINT CARTRIDGE

OPEN

2 Insert the print cartridge as far as possible in the direction of

the arrow on the cartridge case until it clicks into the cartridge compartment.

Insert the print cartridge so that the printing head is located between the ribbon and the cartridge case.

Ribbon protector (blue cover)

Printing head

Preparation

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Inserting the print cartridge (continued)

Close the print cartridge lid completely.

PNote

The inside of this unit sometimes heats up. Do not put your hand inside the print cartridge compartment.

Removing the print cartridge

Slide the removal switch to the end in the direction of the arrow, and remove the print cartridge.

The ribbon protector is located between the ribbon and the cartridge case. This protector prevents the ribbon from being tangled when inserting the print cartridge into the cartridge compartment. Insert the print cartridge as it is into the cartridge compartment without removing the ribbon protector. When the print cartridge is inserted, the ribbon protector comes loose. Dispose of the ribbon protector after the print cartridge is inserted.

7-US

Removal switch

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1-1

PNotes

•If the print cartridge is not inserted when the power is turned on, the CARTRIDGE lamp flashes slowly. The CARTRIDGE lamp flashes fast when an error occurs on the print cartridge or when the ribbon has run out.

•If the removal switch is not slid to the end, you may not be able to remove the print cartridge.

When the print cartridge cannot be inserted easily

Remove the print cartridge, and then re-insert it. Turn in the direction of the arrow to take up ribbon slack only if ribbon slack prevents the print cartridge from being inserted correctly.

PNotes

• Do not remove the print cartridge when print paper is inserted. This may

cause this unit to malfunction.

• Do not remove the print cartridge until you use it up. If you reinsert the print

cartridge before you use it up, the possible number of prints per print cartridge roll may be reduced by one.

Preparation

Attaching the printer

Before attaching this unit to your camcorder, make sure that your camcorder is turned off.

Turn the knob in the direction of the arrow (RELEASE) to loosen. Then, check the direction of the arrow on the shoe attachment section on this unit, and firmly insert this unit until it contacts the inside of the accessory shoe.

Turn the knob in the direction of the arrow (LOCK), and firmly tighten until the knob comes to a stop.

PNotes

•If you cannot insert this unit, turn the knob in the direction of the arrow (RELEASE) to unlock.

•Do not insert this unit backwards. Be sure to insert this unit in the direction of the arrow.

• Do not lift up your camcorder by this unit.

• Attach this unit to your camcorder firmly. Otherwise, it may become detached from your camcorder.

9-US

Rotating the printer

This unit rotates toward about 180º in the clockwise direction.

0º

90º

180º

PNote

Do not rotate this unit forcibly more than 180º in the clockwise direction. Doing so may destroy this unit.

To remove the printer

Turn the knob in the direction of the arrow (RELEASE) to loosen, and then pull out this unit in the direction opposite to the arrow to remove it.

Preparation

10-US

Preparing the power supply

Be sure to use a fully charged battery, the AC power adaptor or the AC power adaptor/charger. Printing is not possible if the battery is low. However, recording may be possible depending on how much the battery power remains. The remaining battery time indicator does not indicate the possible printing time. If you press PRINT or insert the print paper while the battery is low, the warning indicator, E, will be displayed on the LCD screen. Replace with a fully charged battery.

1 Set the POWER switch on your camcorder to MEMORY. 2 Slide the printer cover in the direction of the arrow to open

while holding your camcorder.

The POWER lamp lights, the sound of motor operation stops, and the PAPER lamp flashes slowly after several seconds.

PAPER lamp

POWER lamp

Printer cover

11-US

1-2

PNote

While recording or playback mode, this unit cannot be turned on.

12-US

Inserting the print paper

Be sure to use the specified print paper. The descriptions in this manual are for the DCR-TRV30. For details on camcorder operation, refer to the operating instructions of your camcorder.

Perform steps1 and 2 on page 12, and prepare the power supply.

Make sure that the PAPER lamp is flashing slowly, and then insert a sheet of print paper into the paper feeder straight making sure that the print surface is facing up.

Insert the print paper until less than 3 cm of print paper is protruding from this unit. Press the print paper into the paper feeder for about two seconds after the beep. The print paper starts to be automatically drawn in.

Less than

3 cm

Preparation

Inserting the print paper

PNotes

• The print paper will not be automatically drawn in unless it is firmly inserted as far as possible and the print paper is lightly pressed for about two seconds.

• Do not insert print paper from the opposite side of the paper feeder or from the paper dispenser. Doing so may cause this unit to malfunction.

• Do not insert print paper at an angle. Doing so may cause this unit to malfunction.

To remove drawn in print paper

Turn off your camcorder once, and then set again to MEMORY. The print paper is automatically ejected. Pull out the print paper in the direction of the arrow.

PNote

Do not pull out drawn in print paper forcibly. Doing so may cause this unit to malfunction.

(continued)

•When the CARTRIDGE lamp is flashing slowly, check the print cartridge.

•If print paper is not inserted, the PAPER lamp flashes slowly. The PAPER lamp flashes fast when an error occurs.

PNote

After you have inserted the print paper, do not close the printer cover until printing ends. Doing so may cause this unit to malfunction.

13-US

BMaking prints - Standard print

You can print images whenever you want to or print images recorded on “Memory Stick.”

Printing images whenever you want to

Be sure to use a fully charged battery when using the battery to make prints.

1 Insert the print cartridge and attach this unit to your

camcorder.

2 Set the POWER switch on your camcorder to MEMORY. 3 Open the printer cover, then make sure that the PAPER lamp

is flashing slowly. Insert a sheet of print paper.

4 Keep pressing PRINT lightly until a still image appears.

The CAPTURE indicator appears.

CAPTURE

5 Press PRINT deeper.

PREPARING appears on the LCD screen.

PREPARING

Supplied print paper

Your printer is provided with the following print paper. Select the paper type to suit your specific requirements:

•Standard type

•Sticker type/Standard size

•Sticker type/9 split size

14-US

Printing images whenever you want to (continued)

Printing is started.

The image on the LCD screen disappears. During printing, the print lamps 1 to 4 light in order, and the print paper is fed back and forth four times. When printing ends, the image appears on the LCD screen. It takes about 160 seconds to make a print.

When printing ends, draw out the print paper in the direction of the arrow.

Making prints - Standard print

PNotes

• The image area of the printed area may differ slightly from the image on your camcorder or TV.

• The quality of printed images sometimes deteriorates considerably or printing is not performed if prints are made at a high temperature exceeding the guaranteed operating temperature range.

• The possible number of prints is sometimes reduced if prints are made at a low temperature exceeding the guaranteed operating temperature range for the battery pack.

• The color of printed images sometimes changes slightly depending on the ambient temperature conditions during printing.

• The possible number of prints is reduced if you use a battery with little remaining battery power.

While the ribbon is being aligned, the print paper is sometimes inserted and ejected from the left and right sides of the body without the LCD screen turning off even if POWER lamp lights. The image on screen when PRINT is pressed in is printed. This image is not recorded on “Memory Stick” or tape.

15-US

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1-3

To cancel printing

The print paper is automatically ejected by turning off your camcorder once, and then setting the POWER switch on your camcorder to MEMORY. To resume printing, insert new print paper and repeat the procedure from step 4.

Printing images recorded on “Memory Stick”

Be sure to use a fully charged battery when using the battery to make prints. Insert a recorded “Memory Stick” into your camcorder.

Insert the print cartridge and attach this unit to your camcorder.

Making prints - Standard print

Set the POWER switch on your camcorder to MEMORY.

Play back the still image you want to print by operating your camcorder.

Open the printer cover, then make sure that the PAPER lamp is flashing slowly. Insert a piece of print paper.

Press PRINT deeper.

PREPARING appears on the LCD screen.

While the ribbon is being aligned, the print paper is sometimes inserted and ejected from the left and right sides of the body without the LCD screen turning off even if POWER lamp lights.

Printing is started.

The image on the LCD screen disappears. During printing, priht lamps 1 to 4 light in order, and the print paper is fed back and forth four times. When printing ends, the image appears on the LCD screen. It takes about 160 seconds to make a print.

PREPARING

17-US

7 When printing ends, draw out the print paper in the direction

of the arrow.

Printing the index screen

Display the index screen in step 3.

Printing images recorded on tape

Start from step 3 after capturing the image on “Memory Stick” as a still image.

* You can also print images superimposed with a still image by the

MEMORY MIX function. Note, however, that when making split prints, be sure to record the images first to “Memory Stick” before printing them.

18-US

Printing images with the date

Be sure to use a fully charged battery when using the battery to make prints.

1 Insert the print cartridge and attach this unit to your

camcorder.

2 Set the POWER switch on your camcorder to MEMORY. 3 Play back the still image you want to print by operating your

Making prints - Standard print

camcorder.

4 Open the printer cover, then make sure that the PAPER lamp

is flashing slowly. Insert the print paper.

5 Select DATE/TIME in in the menu settings of your

camcorder, then press the SEL/PUSH EXEC dial on your camcorder.

6 Select DATE or DAY & TIME, then press the SEL/PUSH EXEC

dial on your camcorder.

The actual screen may differ from the illustration above.

PR I NT SET

9PIC PRINT

TIME

DATE RETURN DATE

[MENU] : END

OFF DAY & TIME

19-US

1-4

7 Perform steps 5 to 7 of “Printing images whenever you want

to.”

PNote

The date cannot be entered in 9 - division prints (SAME, MULTI or MARKED) or index prints.

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BMaking prints of split screens – Split printing

You can print images recorded on “Memory Stick” to print paper (Sticker type/9 split size).

Printing a single image

Be sure to use a fully charged battery when using the battery to make prints. Insert a recorded “Memory Stick” into your camcorder.

Insert the print cartridge and attach this unit to your camcorder.

Set the POWER switch on your camcorder to MEMORY.

Play back the still image you want to print by operating your camcorder.

Open the printer cover, then make sure that the PAPER lamp is flashing slowly. Insert the print paper. (Sticker type/9 split size).

Select 9PIC PRINT in in the menu settings of your camcorder, then press the SEL/PUSH EXEC dial on your camcorder.

Select SAME, then press the SEL/PUSH EXEC dial on your camcorder.

The actual screen may differ from the illustration above.

Perform steps 5 to 7 of “Printing images whenever you want to.”

PNotes

• You cannot print the display on the LCD screen.

• The following images cannot be propely devided: – Index screen – Multi screen

• You cannot print moving pictures.

PR I NT SET

9PIC PRINT RETURN

SAME

DATE/TIME RETURN MULTI

MARKED

[MENU] : END

21-US

Printing images recorded on “Memory Stick” in recording order

Be sure to use a fully charged battery when using the battery to make prints. Insert a recorded “Memory Stick” into your camcorder.

Insert the print cartridge and attach this unit to your camcorder.

Set the POWER switch on your camcorder to MEMORY.

Play back the still image you want to print by operating your camcorder.

Open the printer cover, then make sure that the PAPER lamp is flashing slowly. Insert the print paper. (Sticker type/9 split

Making prints of split screens – Split printing

size)

Select 9PIC PRINT in in the menu settings of your camcorder, then press the SEL/PUSH EXEC dial on your camcorder.

Select MULTI, then press the SEL/PUSH EXEC dial on your camcorder.

The actual screen may differ from the illustration above. Nine still images are displayed divided in order from the playback screen selected in step 3. If the number of still images is less than nine, all of the images up to the last image are displayed. In MULTI mode, you cannot select respective images you want to print or change the order of images to print out.

Perform steps 5 to 7 of “Printing images whenever you want to.”

PNotes

• You cannot print the display on the LCD screen.

• The following images cannot be propely devided: – Index screen – Multi screen

• You cannot print moving pictures.

PR I NT SET

9PIC PRINT RETURN DATE/TIME RETURN MULTI

[MENU] : END

22-US

SAME MARKED

Printing images with print marks

Be sure to use a fully charged battery when using the battery to make prints. Refer to the operating instructions of your camcorder to output print marks on still images. Insert a recorded “Memory Stick” into your camcorder.

1 Insert the print cartridge and attach this unit to your

camcorder.

2 Set the POWER switch on your camcorder to MEMORY. 3 Play back the still image with PRINT MARK by operating your

camcorder.

4 Open the printer cover, then make sure that the PAPER lamp

is flashing slowly. Insert the print paper. (Sticker type/9 split size)

5 Select 9PIC PRINT in in the menu settings of your

camcorder, then press the SEL/PUSH EXEC dial on your camcorder.

6 Select MARKED, then press the SEL/PUSH EXEC dial on your

camcorder.

The actual screen may differ from the illustration above. Still images marked with PRINT MARK are displayed divided in order.

7 Perform steps 5 to 7 of “Printing images whenever you want

to.”

PNotes

• You cannot print the display on the LCD screen.

• The following images cannot be propely devided: – Index screen – Multi screen

• You cannot print moving pictures.

PR I NT SET

9PIC PRINT RETURN

SAME

DATE/TIME RETURN MULTI

MARKED

[MENU] : END

BAdditional Information

Precautions

About this printer

•This printer can be used only on printer-compatible camcorders.

•Attach this unit to your camcorder making sure that your camcorder is turned off. Otherwise this unit may operate incorrectly.

•Never close the printer cover during printing. Doing so may cause a paper jam or other trouble.

•If you disconnect the power source such as the battery pack during printing, the platen roller may not move back to the original position. Install the charged battery pack, and perform the operation again.

•During printing, the print paper is inserted and ejected in the paper

Making prints of split screens – Split printing

dispenser. Do not place any objects that may prevent the print paper from being inserted and ejected from the body.

•Only the power switch on your camcorder can be operated while print paper is being fed into or out of the body. Other operations are not possible. You can operate your camcorder after the print paper has stopped being fed.

•During printing, do not draw out the print paper. Doing so might cause this unit to malfunction.

•During printing, do not touch the print surface.

•During printing, do not subject the body to vibration or shock.

•We recommend making repeat prints from images stored on “Memory Stick.” Repeat prints cannot be made of the same screen if it is not recorded on “Memory Stick.”

•Printing images recorded continuously, multi screen, is not possible. To print those images, store them on “Memory Stick” in advance.

•You cannot operate this unit while SLIDE SHOW is executed on your camcorder.

About the print cartridge

•Do not touch the ribbon or leave it in a dusty place. Fingerprints or dust on the ribbon sometimes prevent good-looking prints from being made.

•Avoid storing the print cartridge in high temperature or humid locations, dusty locations or direct sunlight.

23-US

24-US

1-5

About print paper

•Lines or small squares are printed on the reverse side of print paper. Use the side with nothing printed as the print surface.

•Use only the specified print paper. Use of other paper may cause this unit to malfunction.

•Before you start printing, do not write on the print paper or print on the print paper on a word processor. When writing on the print surface of print paper after printing, use an oil-based pen. Printing on the print surface is not possible on a word processor.

•When handling print paper, do not touch the print surface.

•Do not load sticker print paper whose seals have been peeled off. Doing so might cause paper jams.

•Do not fold or bend print paper. Doing so might cause paper jams.

•Do not leave print paper in dusty locations. Fingerprints or dust on the ribbon sometimes prevent good-looking prints from being made.

•Store print paper in the bag which it first came in.

•Avoid storing print paper in high temperature or humid locations, dusty locations or direct sunlight.

If you use up the supplied print paper and print cartridge

Purchase the specified color print pack, CPPM-NR40 (Standard type) or CPPM-SC40 (Sticker type), for this unit.

25-US

Troubleshooting

If you run into any problem using this unit, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer or local authorized Sony service facility.

Symptom Cause and/or Corrective Actions

Print paper cannnot be drawn in the paper feeder.

Additional Information

Images do not become still images even you press PRINT.

26-US

•The printer is not attached correctly. t Attach it correctly.

•The battery power is low. t Use the battery pack charged fully.

•The print cartridge is not inserted. t Insert the print cartridge.

•You have inserted print paper into the paper feeder right after you turned the power source on or right after you opened the printer cover. t Remove the print paper once.

Make sure that the PAPER lamp is flashing slowly, and then insert print paper into the paper feeder.

•The POWER switch on your camcorder is not set to MEMORY. t Set it to MEMORY.

•The print paper is not inserted properly. t Press the print paper into the paper

feeder for about two seconds after the beep sounds.

•Printing images continuously makes the inside of the printer heat up. When this happens, you may not be able to insert print paper. t Leave this unit until it cools down,

then insert print paper into the paper feeder again.

•SLIDE SHOW is executed on your camcorder. t Cancel SLIDE SHOW or inset the

print paper again after SLIDE SHOW has completed.

•Print paper or the print cartridge is not inserted. t Insert the print paper or the print

cartridge.

Symptom Cause and/or Corrective Actions

When you print images recorded on the “Memory Stick”, printing does not start even you press PRINT.

The print cartridge cannot be removed from the cartridge compartment.

You cannot insert the print cartridge.

•You have pressed PRINT lightly. tPress PRINT deeper.

•Print paper is inserted. t Remove the print paper.

•Printing is executed. t Remove the print cartridge after the

printing is completed.

•Removal switch is not slid to the end. t Slide it to the end.

•The ribbon is jammed in the cartridge compartment. t Contact your Sony dealer or local

authorized Sony service facility.

•If you disconnect the power source such as the battery pack during printing, the platen roller may not move back to the original position. t Install the charged battery pack, set

the POWER switch on your camcorder to MEMORY and open the LCD panel and the printer cover.

•If you disconnect the power source such as the battery pack during printing, the platen roller may not move back to the original position. t Install the charged battery pack, set

the POWER switch on your camcorder to MEMORY and open the LCD panel and the printer cover.

(Continued on the following page)

Troubleshooting (continued)

Symptom Cause and/or Corrective Actions

The print lamps 3 and 4 are flashing fast.

The CARTRIDGE lamp is flashing fast.

Additional Information

Printing stops midway, and the PAPER lamp is flashing fast.

You cannot select SAME, MULTI or MARKED in the menu settings on your camcorder.

The printed image has a black frame.

You cannot remove print paper.

•The inside of the printer has become too hot. t Leave this unit until it cools down,

then resume printing images.

•The ribbon has run out. t Replace the print cartridge with a

new one.

•You have left the printer cartridge in high temperature so that the ribbon is damaged. t Replace the print cartridge with a

new one.

•An error has occured during printing. t Turn off your camcorder once, and

then set it to MEMORY again.

t Charge the battery, and reinstall it.

•Print paper is not inserted, and the still image to print is not played back. t Insert print paper, and play back the

still image to print.

•A frame sometimes appears when you use this unit on a camcorder other than the one you used for recording images to “Memory Stick.” This is not a malfunction.

•Print paper is jammed. t Contact your Sony dealer or local

authorized Sony facility.

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1-6

Maintenance information

About the influence of dirt on the printer

Printed images may have red, blue, or white dots or thin lines on their surface due dirt or dust entering the printer. This is not a malfunction. These symptoms may become worse depending on the storage conditions of the print paper or print cartridge. See “Precautions” for details when handling print paper and the print cartridge.

About cleaning printer heads

We recommend that you clean the printer heads with the head cleaner (supplied) when you exchange the print cartridge. If printed images have thin lines, remove the print cartridge, and clean the heads. Handle the print cartridge with care. See “Inserting the print cartridge” for details when inserting the print cartridge.

Maintenance information (continued)

About the color of printed images

Printing images continuously or printing images at a high temperature may cause the color of the printed images to change.

About the influence of dirt on the platen roller

Printed images may have red, blue, or white dots periodically in horizontal direction due dirt or dust on the platen roller which is inside of the printer. If this happens, clean the platen roller with the platen roller cleaner.

Additional Information

How to clean the platen roller

Perform steps 1 to 7 of “Printing images whenever you want to.” Note that insert the platen roller cleaner instead of print paper in step 3 making sure that the surface of the platen roller cleaner is facing up.

How to clean the printer heads

Insert and remove the head cleaner several times to clean the printer head. Store the head cleaner in the specified case (supplied) after cleaning the printer head.

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PNotes

• If you insert the platen roller cleaner in the wrong direction, it will not be drawn in the paper feeder.

• Insert the platen roller cleaner vertically against the body. Inserting inappropriately causes a malfunction.

• You can clean the platen roller 3 times per platen roller cleaner. You cannot use it more than 3 times.

• Because cleaning the platen roller can be done by printing an image on the platen roller cleaner, the printed image may not be clear. This is not a malfunction.

• The number of printed image per print cartridge roll will be reduced by one after cleaning the platen roller.

On purchasing cleaners

Contact your Sony dealer or local authorized Sony service facility and inform them of the following product numbers:

•Head cleaner (1-772-863-11)

•Platen roller cleaner (1-772-862-11)

Cleaner part

Front side Back side

Less than 3 cm

Store the platen roller cleaner in the bag which it first came in.

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Additional Information

31-US

1-7E

SECTION 2

Cabinet (upper)

assembly

Three screws

(M2

Four protrusions

T wo protrusions

Three claws

Paper gate cover

assembly

Ribbon lid

assembly

Ribbon lid

Ribbon lid fixed

plate assembly

ALP guide

R knob

DISASSEMBLY

NOTE: F ollo w the disassembly procedure in the numerical order given.

2-1. PRINTER UNIT SECTION

Remove the cabinet (upper) section in the

direction of arrow B while taking care of protruded portion inside the cabinet upper.

Screw (M2 × 5),

lock ace, p2

Two screws (M2 × 5),

lock ace, p2

Screw (M2 × 5),

lock ace, p2

Protruded portion of static electricity eliminator.

PRECAUTION DURING CABINET (UPPER) SECTION INSTALLATION

Note: First place the protection sheet for assembling on top of the printer unit in order to protect the protruded portion inside the cabinet (upper) and the protruded portion of static electricity eliminator, from being damaged. Upon completion of reassembling, remove the protection sheet for assembling in the direction of the arrow.

Printer unit section

PVP-MSH

Protruded portion inside the cabinet (upper) section.

Cabinet (upper)

section

Protruded portion of static electricity eliminator.

Printer unit

Harness

(HP-138)

(15P)

Remove the cabinet (lower) section in the

direction of the arrow A. (included in shoe hot)

section

Screw (M2 × 5),

lock ace, p2

2-2. CABINET (UPPER) SECTION

Protection sheet

for assembling

Remove the protection

sheet for assembling.

2-1

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