Start Guide
Preface
Thank you for purchasing "XPERIA VL SOL21" (simply called
"the SOL21" or "this product" from here on). Before using your
terminal, read "Start Guide" (this manual) and "取扱説明書詳細
版 (Full Instruction Manual)" (Japanese) to ensure safe use
and handling.
About manuals
■ "Start Guide" (this manual)
Basic operations of major functions of the SOL21 are
described.
For detailed descriptions on various functions, refer to the
"Manual SOL21" application installed on the SOL21 or "取扱説
明書詳細版 (Full Instruction Manual)" (Japanese) available on
the au homepage.
http://www.au.kddi.com/torisetsu/index.html
・ Company names, system name and product names
generally referred to in this manual are trademarks or
registered trademarks of respective companies. The TM,®
marks may be omitted in this manual.
■ "Manual SOL21" application:
The SOL21 provides you with preinstalled "Manual SOL21"
application for detailed descriptions.
You can activate some functions from the instructions.
From the Home screen, [ ]X[Manual SOL21]
・ When you activate for the first time, follow the onscreen
instructions to download and install application.
■ For Those Requiring an English Instruction
Manual
You can download the English version of manuals from the au
website (available from approximately one month after the
product is released).
Download URL: http://www.au.kddi.com/torisetsu/index.
html
Safety precautions
Before you start using the SOL21, make sure to read the
"Cautions on using SOL21" to ensure correct use.
Before you assume that the product is malfunctioning, check
for possible remedies in the following au Customer Support
site of au homepage:
http://www.kddi.com/customer/service/au/trouble/kosho/
index.html
Electronic certificate and certification
number for this product
To refer to details (including certification numbers) on
authorization and compliance mark particular to the this
product, perform the following operation.
■ To check authorization and compliance mark
1 From the Home screen, tX[Settings]X[About
phone]X[Legal information]X[Certificates]
This product has acquired the certification of conformity with
technical regulations for the specified radio station based on
the Radio Law, and the "Technical Conformity Mark " is
checked on the product as a certificate.
Please refer to the Regulatory in the SOL21 for certification.
If the screws of the product are removed and modifications
are made to the internal components, the certification of
conformity with technical regulations will become invalid.
Never use the product without the valid certification. Doing so
violates the Radio Law.
When using the product
・ Communication is not possible even inside the service area
in places where the signal does not reach (e.g. tunnels and
basements). Also, communication is sometimes not
possible in poor reception areas. Communication is
sometimes interrupted if you move into a poor reception
areas during communications.
・ A feature of digital communications used on the product is that
consistent, high communications quality continues to be
maintained even under the weak signal down to a limit.
Accordingly, communication is sometimes interrupted if this
limit is reached and exceeded during communications.
・ Since this product uses radio waves, the possibility of
communication intercepts by third parties cannot be
eliminated. (Though CDMA/GSM system has highly secure
confidential communication features.)
・ This product is compatible with the international roaming
service. Each network service described in this manual varies
depending on the area and service content. For details, refer
to the "Manual SOL21" application installed on the SOL21 or
"取扱説明書詳細版 (Full Instruction Manual)" (Japanese)
available on the au homepage.
・ Since this product is a radio station under the Radio Law, you
may be asked to temporarily submit the product for inspection
in accordance with the Radio Law.
・ When the au IC-Card is inserted in your cell phone, the
product number of the cell phone is automatically sent to
KDDI CORPORATION for maintenance and monitoring
operational status of your cell phone.
・ Take care not to inconvenience people around you when
you use the product in a public place.
・ When the product is used by a child, parents or guardians
should thoroughly read the "Start Guide" (this manual) and
teach the child how to use it.
■ Use of the product is not allowed in the
following places!
・ Do not use a cell phone while driving a car or riding a
motorbike or bicycle. It may cause a traffic accident. Use of
a cell phone while driving a car or motorbike is prohibited by
law. Use of a cell phone while riding a bicycle may be
punishable by some regulations.
・ Do not use this product while you are aboard an airplane.
Use of electric devices transmitting radio waves in airplane
is prohibited by law. Some airline companies, however,
allow their passengers to use cell phones. For details,
contact the airline company you use.
■ Notes for overseas usage
If you do not make E-mail (〜@ezweb.ne.jp) initial settings in
Japan, you cannot perform data communication overseas.
Even if you do not use E-mail (〜@ezweb.ne.jp), make sure to
set E-mail (〜@ezweb.ne.jp) before leaving Japan.
For detail on E-mail (〜@ezweb.ne.jp) initial settings, refer to
"Setting Guide" available on au homepage.
Regarding notations used in this document
・ In this manual, keys are represented by simplified
illustrations such as x, y, t.
・ Operations of tapping menu items/icons/buttons on the
screen etc. are indicated as [(name of the item etc.)].
・ Screen illustrations shown in this manual may look different
from the actual screens. In some cases, minor details or a
part of a screen may be omitted.
・ In this manual, "microSD™ memory card" and
"microSDHC™ memory card" are abbreviated as "microSD
memory card" or "microSD".
・ "The Company" as appears on the product refers to the
following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR
TELEPHONE COMPANY
Manufactured by: Sony Mobile Communication Japan, Inc.
Using au災害対策
(au Disaster Countermeasure)
This is an application in which you can use Disaster Message
Board and Early warning mail (earthquake early warnings and
disaster/evacuation information).
The emergency early warning mail is a service that distributes
emergency earthquake information or disaster evacuation
information to all au cell phones in specified areas
simultaneously. When you receive emergency earthquake
information, ensure your safety and take proper action
according to the situation around you.
1 From the Home screen, [ ]→[au災害対策 (au Disaster
Countermeasure)].
❖Information
・ Reception of emergency early warning mail is notified by a
special warning tone. It is not possible to change the warning
tone.
・ Emergency earthquake information is sent to areas where
strong quakes (over 4 degrees) are expected when the
earthquake whose the maximum seismic intensity 5 lower is
anticipated occurs.
・ Immediately after an earthquake occurs, quakes (P waves
and initial tremors) near the epicenter are detected and
position, scale, and expected strength are automatically
calculated and notification is sent as soon as possible within
a few seconds to tens of seconds before the strong quakes
(S waves and major tremors) caused by the earthquake start.
・ Emergency earthquake information may not arrive before
strong tremors in arrears near the epicenter.
・ Disaster evacuation information is a service that distributes
bulletins concerning residents' safety including evacuation
advisories, evacuation orders and other warnings issued by
the national and local governments.
・ The service is available only in Japan (it cannot be used
overseas).
・ No information fee or communication charge is required for
receiving emergency early warning mail.
・ KDDI is not liable for damages suffered by customers
resulting from the service's information, lack or delay in the
information caused by transmission or system breakdowns,
or other events that are outside the responsibility of KDDI.
・ Refer to the Japan Meteorological Agency web page for
details about distribution of emergency earthquake
information.
http://www.jma.go.jp/
・ You cannot receive emergency early warning mail when your
cell phone is turned off or during a call.
・ Emergency early warning mail may not be received when
your cell phone is communicating such as while sending/
receiving SMS (C-mail)/e-mail or using the browser, or if you
are in a place where signal does not reach even in the service
area (e.g. in a tunnel, basement) or in a place with a poor
reception.
・ You cannot receive the emergency early warning mail that the
reception is failed.
・ This delivery system is different from emergency earthquake
information provided through TV, radio, or other
communication procedures, which means that the time the
emergency earthquake information arrives may vary.
・ Information from someplace other than your current location
may be received.
a
Do you have everything?
Before you start using this product, make sure that you have
all the following.
*1
・ SOL21
・ Desktop Holder (DK25)
・ スタートガイド (Start Guide) (Japanese)
・ SOL21 のご利用にあたっての注意事項 (Cautions on using
SOL21) (Japanese)
・
携帯電話機の比吸収率などについて
and Specific Absorption Rate (SAR))
・ 設定ガイド (Setting Guide) (Japanese)
*1 Including warranty
The following items are not included in the package.
・ Sony Ericsson AC adapter 04 (EP800A)
<AC adapter>
<microUSB cable>
*1
・ Stereo Headset with Microphone
(Sample)
(Radio Frequency (RF) exposure
(Japanese)
・ microSD memory card
Getting ready
Names and functions of parts
*1
a Headset connection terminal
b Front camera
c Earpiece
d Infrared data port
e Light sensor: Auto-control for
display brightness
f Notification LED: Notifies
charging status, missed calls,
mail reception.
g Proximity sensor: Switches
touch panel on and off to
prevent from erroneous
operation during a call.
h Volume key/Zoom key:
m
i Power key/Screen lock key:
p
j Display (touch panel)
k GPS antenna*
l Camera
m Second microphone:
Reduces noise to make easy
to listen.
1
bc
d e
bcdef
nFlash/Photo light
oau Micro IC Card(LTE)/
microSD memory card slot
pBuilt-in antenna /
qmicroUSB connection
a
f
rDesktop Holder connection
sFeliCa™ mark
tBattery pack cover
uBattery pack
vStrap hole
wSpeaker
g
xBuilt-in antenna
h
yMicrophone
i
*1 The antenna is built in the
j
®
Bluetooth
terminal
terminal
SOL21. Covering around
antenna may affect the
communication quality.
/Wi-Fi®antenna
*1
*1
n
o
lm
k
y
Attaching/Removing the au IC-Card
Before inserting/removing the au IC-Card, make sure to turn
the power off.
■ Attaching the au IC-Card
1 Open the au IC-Card slot cover , and put your fingernail
under the back side of the tray to pull it out to the
p
q
r
s
t
u
v
w
x
position shown.
Do not pull the tray away from the SOL21.
Tray
2 Set the au IC-Card with the IC (metal) side down
checking its orientation and inset the tra y straight all the
way into the slot.
auMicroICCard(LTE)
Notch
3 Close the au IC-Card slot cover and make sure that there
are not any space between the cover and body.
■ Removing the au IC-Card
1 Open the au IC-Card slot cover to pull out the tray. Pinch
the opposite side of au IC-Card notch, and pull it out
lifting up a little.
Do not pull the tray away from the SOL21.
2 Close the au IC-Card slot cover and make sure that there
are not any space between the cover and body.
❖Information
・ Note the following points, which may cause malfunction or
damage, when handling the au IC-Card.
・ Do not touch the IC (metal) part of the au IC-Card or the IC
card terminal inside the SOL21.
・ Insert the au IC-Card in the correct direction.
・ Do not use force to attach or remove the au IC-Card.
・ Do not lose the au IC-Card after it has been removed.
・ Do not insert a micro au IC-Card attached to the conversion
adapter. Doing so might cause a fault.
Attaching/Removing a microSD memory card
■ Attaching a microSD memory card
1 Open the microSD memory card slot cover, and insert
the microSD memory card with the te rm inal si de faci ng
up straight and slowly into the slot until it clicks.
2 Close the microSD memory card slot cover and make
sure that there are not any space between the cover and
body.
❖Information
・ Make sure that the top and bottom of the microSD memory
card are facing correctly. Trying to force a wrongly oriented
card into the slot could make it impossible to remove the card
and result in damage.
■ Removing a microSD memory card
Make sure to unmount a microSD memory card before removing.
1 From the Home screen,tX[Settings]X[Storage]
X[Unmount SD card].
2 Open the microSD memory card slot and insert the
memory card slowly and str aight i nto t he sl ot until it
clicks.
ijklmgh
3 Pull out the microSD memory card slo wly .
4 Close the microSD memory card slot cover and make
sure that there are not any space betwe en t he co v er a nd
body.
Charging
When you purchase the SOL21, the battery pack is not fully
charged. Be sure to charge the battery pack before use.
■ Charging with the AC adapter
1 Open the microUSB connection terminal cover and
insert the microUSB plug of the microUSB cable straight
with the printed side down into the microUSB
connection terminal of the SOL21.
2 Insert the USB plug of the microUSB cable straight with
the printed side facing up into the microUSB
connection terminal of the AC ada pter. Then plug it into
the wall outlet.
3 When charging is finished, remove the microUSB plug of
the microUSB cable from the SOL21 and close the
microUSB connection terminal cover.
4 Remove the AC adapter from the outlet.
■ Charging with a PC
1 Open the microUSB connection terminal cover and
insert the microUSB plug of the microUSB cable straight
with the printed side down into the microUSB
connection terminal of the SOL21.
2 Insert the USB plug of the microUSB cable into the USB
port of a PC.
When a confirmation screen for installation of PC
Companion software appears on the SOL21, tap "Skip".
When a screen for new hardware detection etc. appears on
the PC, select "Cancel".
3 When charging is finished, remove the microUSB plug of
the microUSB cable from the SOL21 and close the
microUSB connection terminal cover.
4 Remove the USB plug of the microUSB cable from the
USB port of the PC.
* You cannot charge the SOL21 using the AC adapter and a PC at
the same time.
■ Charging with the Desktop Holder
1 Insert the microUSB plug of the microUSB cable with the
printed side up into the microUSB connection
terminal of the Desktop Holder straight.
2 Insert the USB plug of the microUSB cable straight with
the printed side facing up into the microUSB
connection terminal of the AC adapter. Then plug it into
the wall outlet.
3 Insert the SOL21 into the Desktop Holder.
4 When charging is finished, remove the SOL21 from the
Desktop Holder.
* You cannot charge the SOL21 using the Desktop Holder
connected to a PC.
pqrstno
❖Information
・ Use the SOL21 with the back cover attached. Charging does
not start without the back cover.
・ When the charging starts, notification LED turns in red/
orange/green according to the battery level. Green LED
indicates that the battery charge reaches 90 percent or more.
To check the battery level, from the Home screen, tX
[Settings]X[About phone]X[Status] and see "Battery level".
When charging is finished, "100%" is shown.
・ When you start charging the battery with the SOL21 powered
off, the power turns on even though you cannot operate the
au phone. Do not charge the battery in a place where the use
is prohibited such as in airplane or hospital.
・ Charging with a PC or while using the camera may take
longer.
Turning the SOL21 on (Initial settings)
Turning the SOL21 on
1 p (over 1 sec.)
The key unlock screen appears.
2 Drag " " (left) to " " (right ).
■ Turning the SOL21 off
1 p (over 1 sec.)
The Phone options screen appears.
2 [Power off]X[OK]
Initial settings
The first time the SOL21 turns on, the initial setting screen
appears automatically. After setting the display language,
"Setup guide" appears. Follow the onscreen instructions to set
each function. For details, refer to the supplied "Setting Guide".
1 [English (United States)]X[Done]
"ようこそ" screen appears. You can set up the main
function.
2 []
A setting screen for Internet connection appears.Tap
"Mobile network and Wi-Fi" or "Wi-Fi only".
3 []
A setting screen of wireless network appears. Tap "Search
for networks" to set up connection of Wi-Fi
®
network.
4 []
A setting screen for services appears. You can set up
online services.
5 []
A setting screen for auto-update appears. Tap
"Synchronize automatically" or "No thank you".
6 []X[Finish]
A security screen of SOL21 appears. Set up "3LM Security".
Subscribe "Anshin Security Pack" and for using "3LM
Security", tap "Start now".
When you do not use "3LM Security", tap "Skip" to finish the
initial settings.
7 [I Accept]X[Activate]XtX[Quit]
The Home screen appears.
❖Information
・ Set up items can be set or change later as required. To
make the settings later, from the Home screen, [ ]X[Setup
guide] or from the Home screen, tX[Settings] and set
each item.
・ To set online service, make sure that data communication is
enabled. Check that is displayed on the status bar.
・ You can use the SOL21 without setting your Google account,
the Google services such as Google Talk, Gmail, Android
Market, etc. are not available.
Setting key lock
When the key lock is set, the screen light turns off to avoid the
keys or touch screen from false operations.
・ The screen light turns off and keys of the SOL21 are locked
when the specified time elapses.
1 While the screen is displayed, p
■ Unlocking the keys
The key unlocking screen appears when turning the power on
or the backlight on by pressing p.
1 Drag " " (left) to " " (right).
Continued on next page
Basic operation
Key operation
The followings are the main functions of x, y, t
keys located under the screen.
x
Back
y
Home
t
Menu
Return to the previous screen. Close a dialog box,
menu, or the Notification panel.
Display the Home screen.
Long-touch to open an application window
recently closed.
Display options menu available on the current
screen or application.
When entering characters, long-touch to show/
hide the software keyboard.
From the Home screen, long-touch to show the
QWERTY keyboard and tap any key to activate
Google Search.
uv
Using the touch panel
The display on the SOL21 is a touch panel operated by
touching it with your finger.
■ Tap/Double-tap
Lightly touch and release your finger. Double-tap: Tap the
same position twice.
■ Long-touch
Keep touching an item etc.
■ Slide
Lightly touch and trace to the desired direction.
■ Flick
Quickly move (flicking) your finger up, down, right, or left.
■ Pinch
Touch the screen with two fingers and widen (pinch-out)/
narrow (pinch-in) the fingers' distance.
■ Drag
Keep touching an item or icon, trace it to the desired direction.
Home screen
The Home screen consists of five screens, the center screen
and two for each side. The center screen is the default screen
to operate the SOL21. Tapping y returns to the Home
screen at any time.
a Home screen position
Indicates which screen of the
five home screens you are in.
b Widgets
c Wallpapers
d Application key
e Media folders (Gallery, Music,
FM radio, Camera)
f Shortcuts (Applications)
■ Switching the Home
screen
Slide or flick the Home screen to move to adjacent home
screens.
■ Adding shortcuts and widgets on the Home
screen
You can change wallpaper or theme of the Home screen and
add, delete, move shortcuts of applications, widgets or
folders on the Home screen.
1 From the Home screen, tX[Add]
2
Widgets Select widget to add.
e f
wxyzA
Applications Add a shortcut of application.
Folder Add a folder.
Shortcuts Add a shortcut of contact you call or send
Wallpapers Select wallpaper from Gallery/Live
a
b
c
d
Themes Set background image for the Home
❖Information
・ Long-touch shortcut, widget, or folder icon to move.
■ Deleting shortcuts/widgets/folders
1 From the Home screen, long-touch icon to be deleted.
appears at the bottom of the screen.
mail frequently, etc.
wallpapers/Xperia™ wallpapers to
replace.
screen or settings screen.
2 Drag the icon to " " then release your finger.
Using the Applications screen
You can call up functions from the Applications screen.
Application icons installed to the SOL21 are also displayed.
■ Activating an application
When you tap an application icon to use function,
communication fees may be charged depending on the
function.
1 From the Home screen, [ ].
The Applications screen appears. Slide/Flick left or right to
switch the Applications screen.
2 Tap an icon of application to use.
❖Information
・ Main applications preinstalled by default
, Phone, Contacts Market
, E-mail,
SMS (C-mail)
Browser Maps
Settings Google Search
, Camera, Gallery Manual SOL21
■ Downloading applications
You can download applications such as convenient tools and
games from the Android market and install them to use on the
SOL21.
・ To use Android Market, you need to set a Google account.
For details, refer to the "Setting Guide".
■ Deleting (uninstalling) applications
Before deleting installed applications, back up contents
related to the application that you want to save including data
saved in the application.
❖Information
・ Some applications cannot be deleted.
, Alarm and Clock,
Calendar
Viewing the status of the SOL21
■ Status bar
The status bar is located at the top of the SOL21 screen.
Notification icons which inform missed calls, new mail,
operations in progress, etc. appear on the left of the status
bar, and status icons which indicate the status of the SOL21
appear on the right.
❖Information
・ Main icons displayed on the status bar
Notification icon Status icon
New Gmail message USB is connected.
New PC mail
message
New Email message , Signal level, Out of
New SMS (C-mail) , Battery level,
Calling Silent mode set
Missed call Airplane mode is set.
Green Heart energy
saving icon (Remove
the AC adapter from
the power outlet.)
Receiving/
Downloading data
service area
Charging
■ Notification panel
If any notification icons are displayed, slide down the status
bar to open the Notification panel. You can check details of
notification icons or start corresponding applications.
■ Notification LED
Notification LED informs charging prompt, battery level while
charging, missed calls, mail arrival, etc. by turning on or
flashing.
Status Description
Red The battery is charging when the
remaining battery level is 10% or lower.
Orange The battery is charging when the
remaining battery level is 11%−89%.
Green The battery is charging when the
remaining battery level is 90% or higher.
Flashing red The battery level is not enough for
activating the cell phone when turning on.
Flashing green New Email, new Gmail are notified while
backlight is off.
Flashing blue Missed calls, new PC mail, new SMS
(C-mail) messages are notified while the
backlight is off.
■ Checking own phone number
1 From the Home screen, tX[Settings].
2 [About phone]X[Status].
Your phone number is shown under "My phone number".
■ Setting the Silent mode
Set the ringtone volume to "0". Setting the Silent mode on the
SOL21 mutes the ringtone, operation tone, notification tones.
However, the playback sound of videos and music, alarm
sound, etc. are not muted.
1 From the Home screen, tX[Settings]X[Sound].
2 Mark "Silent mode".
❖Information
・ Alternatively, p (over 1 sec.)→[Silent mode] to switch the
Silent mode on or off.
■ Setting Airplane mode
When airplane mode is set, all wireless functions (phone,
packet communication, Wi-Fi
turned off.
®
, Bluetooth® function) are
1 From the Home screen, tX[Settings]X[Wireless &
networks].
2 Mark "Airplane mode".
❖Information
・ Alternatively, p (over 1 sec.)→[Airplane mode] to switch
the Airplane mode on or off.
Entering characters
When entering characters, use the software keyboard
displayed when tapping a character input box for adding
contacts, creating a message, etc.
■ Switching keyboard
To input Japanese, use "Xperia™ Japanese keyboard"
switching four input types of "Phonepad", "QWERTY
keyboard", "Japanese syllabary", "Handwriting".
<Phonepad>
<Japanese syllabary> <Handwriting>
<QWERTY keyboard>
1 Tap a character input box.
2 Long-touch " " X[]/[]/[]/[].
The keyboard switches to Phonepad/QWERTY keyboard/
Japanese syllabary/Handwriting.
❖Information
・ Word suggestions or direct conversion candidates for the
entered characters appear. Tap a word to enter.
・ Tap " " to delete the character before the cursor.
・ Long-touch " " to enter pictograms (only for SMS (C-mail)),
symbols (single byte/double byte), face marks from the
displayed list.
・ Flick up/down/left/right to enter characters in each column of
kana syllabary on the Phonepad. Characters can be entered
without repeatedly tapping the key (flick input).
・ Ta p x to stop entering characters and return to the
previous screen.
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Support
Peripheral devices
For details, refer to the instruction manual for each device.
・ Sony Ericsson AC adapter 04 (EP 8 00A)
・ Desktop Holder (DK25)
❖Information
・ For the latest information on peripheral devices, visit the au
homepage (http://www.au.kddi.com/) or contact the
Customer Service Center.
・ The peripheral devices introduced on the page can be
purchased on the au Online Shop.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check
the following:
Symptom What you should check
Cannot turn on
power.
The power turns off
unintentionally.
The power turns off
while activation
screen is displayed.
Is the SOL21 charged? Is p
pressed for over 1 second?
Is the battery empty?
Is the battery empty?
Symptom What you should check
(out of range)
appears.
Cannot charge the
battery.
Cannot operate
touch panel as
intended.
Cannot operate key/
touch panel.
The screen reacts
slowly when the
screen is tapped or
a key is pressed.
A warning to charge
appears.
Are you out of the service area or in an
area with poor signal strength?
Is the built-in antenna covered with
your finger, etc.?
Is the power plug of the AC adapter
surely inserted into the outlet?
Is the microUSB plug of the microUSB
cable surely inserted into the SOL21?
Is the temperature of the SOL21
raised or very low?
Are you operating with gloved hands?
Are you operating with a fingernail or
foreign object on the screen?
Is the key lock set?
Is "Screen lock" set?
Turn off the power and then turn it on
again.
When large amount of data is saved in
the SOL21 or transferring large-size
data between the SOL21 and microSD
memory card, the reactions on the
screen may be delayed.
The battery is almost empty.
Symptom What you should check
Battery usage time
is short.
The display
backlight turns off
in a short while.
Display is dark. Is "Brightness" set to dark?
The screen is
frozen. Cannot turn
the power off.
Cannot recognize a
microSD memory
card.
For more details, visit au Customer Support site of au homepage.
http://www.kddi.com/customer/service/au/trouble/kosho/
index.html
Is the SOL21 charged enough?
Charge the SOL21 until the
notification LED turns green.
Is the built-in battery end-of-life?
Is the SOL21 left in a place where
(out of range) appears for a long
period?
Is set "Screen timeout" period too
short?
Is the proximity sensor covered by
sticker?
Try to "Reboot" or "Force-quit".
Is the microSD memory card inserted
properly?
Is the microSD memory card
unmounted?
Attaching the back cover
If the back cover is removed, attach the cover in the following steps.
1 Check the orientation of the back cover and attach it to
fit the SOL21 body. Push each tab to close firmly .
Rebooting/Force-quitting the SOL21
The battery of the SOL21 is built in and cannot be removed.
To reboot the SOL21, perform the following steps.
■ Rebooting the SOL21
1 Press p and upper of m at the same time for
approximately 5 seconds, and release your finger after
the SOL21 vibrates once.
■ Force-quitting the SOL21
1 Press p and upper of m at the same time for
approximately 10 se conds, a nd rele ase your finger after
the SOL21 vibrates 3 times.
Forinquiries,call:CustomerServiceCenter
Forgeneralinformationandcharges(tollfree)
Fromfixe d-li nepho nes:
007 7-7-111
Forloss,theftordamageandoperationinformation(tollfree)
Fromfixe d-li nepho nes:
0077-7-113
Incaseabovenumbersarenotavailable,(tollfree)
0120-977- 033
0120-977- 699
Soldby:KDDICORPORATION,
OKINAWACELLULARTELEPHONECOMPANY
Manufacturedby:SonyMobileCommunicationsJapan,Inc
Fromaucellphones:
157
withoutareacode
Fromaucellphones:
113
withoutareacode
(exceptOkinawa)
(Okinawa)
CellphoneandPHSoperatorscollectand recycleunusedtelephones,
batteriesandbatterychargersatstoresbearingthelogoregardless
of brand and manufacturer to protect the environment andreuse
valuableresources.
February2012,1stEdition
1261-5912.1
Updating software
You can update the SOL21 to the most recent software for
optimal performance and to get the latest enhancements.
・ You are charged for data communication when connecting
to the Internet from the SOL21 by using packet
communication.
・ You are recommended to back up your data before
updating software.
・ For details, visit http://www.sonymobile.co.jp/support/ or
refer to the "Manual SOL21" application or "取扱説明書詳細
版 (Full instruction manual)" (Japanese) available on au
homepage.
■ Downloading and updating software
Update files can be downloaded from the Internet web site via
wireless communication into the SOL21 directly.
・ To download software updates only via Wi-Fi
screen, [ ]X[Update center]XtX[Settings]X[Allow
automatic update:] and select "Via Wi-Fi only". If you set to "Via
3G/Wi-Fi" for updating, note that if Wi-Fi
becomes unstable, packet communication may take over
place automatically, which applies communication fees.
1 From the Home screen, [ ]X[Update center].
2 [System]XtX[Refresh].
■ Connecting to a PC for updating software
You can update software using PC Companion which can be
installed from the SOL21.
・ Install PC Companion to your PC beforehand.
®
, from the Home
®
communication
I
After-sales service
■ When asking for repair
For repair, contact Secure cell phone support center.
During the
warranty
period
Outside the
warranty
period
❖Information
・ Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of memory
be altered or lost.
・ Recycled parts that meet the Company's quality standards
are sometimes used for repair.
・ Collected au cell phones by Replacement cell phone delivery
service which you used before are recycled to cell phones for
replacement after repairs. Also replaced parts by au aftersales service are collected and recycled by KDDI. They are
not returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of the
SOL21 main unit and its peripherals for six years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
JKLMN
■ Warranty card
At the store of purchase, thoroughly check and read the name of
the retailer, date of purchase and other necessary details filled in
on the warranty card, and be sure to keep it in a safe place.
■ Secure cell phone support plus
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus" (monthly fee:
399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
❖Information
・ You can apply for membership only at the time of purchasing
your au cell phone.
・ Once you cancel the membership, you cannot reapply for it
until you purchase an au cell phone next time.
・ Note that when changing the model or purchasing an extra
cell phone, this service only covers the most recently
purchased au cell phone.
・ When an au cell phone is handed over to you or someone
else, the Secure cell phone suport plus membership is also
handed over to the successor of the cell phone.
・ When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Secure cell phone
support plus" membership for the old au cell phone is
automatically canceled.
・ Service contents are subject to change without notice.
■ au IC-Card
The au IC-Card is lent to you by au. In case of loss or damage, the
card will be replaced at your expense. When malfunction is
suspected, or in case of theft or loss, contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales service,
contact the following service contact.
Customer Service Center
(for service canceling procedure or operation in case of
loss or theft)
From a land-line phone, 0077-7-113 (toll-free)
From an au cell phone, 113 without area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll-free)
Business hours 9:00−21:00 (7 days a week)
■ au after-sales service information
Replacement cell phone delivery service
Secure cell phone support plus members
Spontaneous failure 1st year Free of charge
Spontaneous failure after
2nd year
Partially damage, water
soak, irreparable damage,
theft or loss
Non-Secure cell phone support plus member
Spontaneous failure 1st year No recompense
Spontaneous failure after
2nd year
Partially damage, water
soak, irreparable damage,
theft or loss
* Charge amounts are all tax-included.
Customer charge
1st: 5,250 yen
2nd: 8,400 yen
Holding over and repair
Secure cell phone support plus members
Spontaneous failure 1st year Free of charge
Spontaneous failure after
2nd year
Partially damage Customer charge
Water soak, irreparable
damage
Theft, loss
Non-Secure cell phone support members
Spontaneous failure 1st year Free of charge
Spontaneous failure after
2nd year
Partially damage
Water soak, irreparable
damage
Theft, loss
* Charge amounts are all tax-included.
❖Information
Replacement cell phone delivery service
・ When you have trouble with your au cell phone,
replacement cell phone (same model, same color, including
new battery) is delivered to the specified place by calling to.
Return your damaged cell phone within 14 days after
replacement cell phone is delivered.
・ Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year at the subscription to this service, it will be 1st and
if you use, it will be 2nd.
* For details, refer to au homepage.
Free of charge (three-year
warranty)
Upper limit: 5,250 yen
No recompense
Actual cost
No recompense
(model change)
Holding over and repair
・ Repairs due to water soak and irreparable damage are not
covered by this service.
・ Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the customer
are not covered by this service.
・ You cannot receive a refund for replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer casing.
Main specifications
Display Approx. 4.3 inches TFT 16,777,216
Weight Approx. 149 g (with internal battery)
Dimension (W x H x T)
Continuous
call time
Continuous
stand-by
time
❖Information
・ The continuous talk time and continuous standby time may
drop to less than half depending on the battery charging
status, usage environment such as temperature, reception
condition at the location where the product is used, and the
function settings.
In Japan Approx. 570 minutes
Overseas
(GSM)
In Japan Approx. 330 hours (3G)
Overseas
(GSM)
colors
720 × 1,280 dots
Approx. 66 mm× 126 mm ×11.9 mm
Approx. 490 minutes
Approx. 230 hours (3G and
Wireless LAN (Wi-Fi
Approx. 440 hours
®
) function)