Siemens OPTIPOINT HIPATH 2000, OPTIPOINT HIPATH 3000, HiPath 5000, HiPath 3000, optiPoint 410 advance Operating Instructions Manual

HiPath 2000
HiPath 3000
HiPath 5000

optiPoint 410 advance

Operating Instructions

Before You Begin

Before You Begin

These operating instructions describe the optiPoint 410 advance telephone on your
HiPath 2000 and HiPath 3000 / 5000.
They describe all functions you can use from your telephone. You may find that some func­tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:

• The function has not been configured for your telephone - address any questions to
your service personnel.

• Your communications platform does not support this function - contact your service
personnel to upgrade your system.

Important Notes

Do not operate the telephone in environments where there is a danger of
explosions.

Use only original Siemens accessories Æ Page 122. Using other accesso­ries may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems,
contact your service personnel.

CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.

Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 123.

The information provided in this document contains merely general descriptions or charac­teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.

2

Marks

Before You Begin

The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.

This device has been manufactured in accordance with our certified environ­mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.

All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and elec­tronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you pur­chased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is in­stalled and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equip­ment.

3

Contents

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .9

optiPoint 410 advance control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 10

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13

Self Labelling Key-Funktion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Safety Precautions for IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Making Calls – Basic Functions . . . . . . . . . . . . . . . .15

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 15

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 17

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 24

Call Forwarding in the Event of a Telephone Malfunction . . . . . . . . 25

4

Contents

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 26

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 28

Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 31

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 32

Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 32

Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 32

Making Calls – Convenience Functions . . . . . . . . .33

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 33

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Answering Calls from the

Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 36

Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 37

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 38

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 43

Dialing from the Telephone Database (LDAP) . . . . . . . . . . . . . . . . . 45

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 47

Talking to Your Colleague with Discreet Calling . . . . . . . . . . . . . . . 48

Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 48

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 49

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 51

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 52

Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 52

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5

Contents

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 56

Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 57

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring a Call after a Speaker Call (Announcement) in a Group 59

Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 61

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Saving Functions, Procedures and Appointments.63

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 67

Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying and Assigning Call Charges. . . . . . . . . .71

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 72

Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .74

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 77

Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 78

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 79

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .81

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 82

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Leaving an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 84

Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 84

6

Contents

Using Another Telephone Like your Own for an Extended Period

of Time (Mobility). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 86

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 86

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 87

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 90

Controlling Connected Computers or Other Programs
and Telephone Data Service

(HiPath 3500/3550/3700/3750/3800 Only). . . . . . . . . . . . . . . . . . . . . . . 91

Communicating with PC Applications over a CSTA Interface . . . . . . . . 92

Controlling Relays (not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 93

Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 93

Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Using Other Team Functions. . . . . . . . . . . . . . . . . . .95

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 98

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 99

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . .102

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . 103

Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 104

MULAP Conference Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 107

Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Accepting a Call for Another Team Member. . . . . . . . . . . . . . . . . . . . 108

Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . 108
Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group). . . . . . . . . . . . . . . . . . . . . . . . 109

7

Contents

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . .110

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Special Functions in the LAN (PC Network). . . . .111

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 114

Controlling Relays (not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . 115

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Different Displays (HiPath 4000 Environment) . . .117

Entering Text on the Telephone . . . . . . . . . . . . . . .119

Labeling, Documentation and Accessories . . . . .120

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 124

Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Overview of Functions/Codes (Alphabetical). . . .131

FCC and Industry Canada Compliance. . . . . . . . . .136

FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

8

Basic operating instructions

optiPoint410 advance control panel

Basic operating instructions

Speaker for open listening
and ring tones

Handset

Backlight graphics
display, 4 lines with
24 chars

Fixed function key: Release

Keys for scrolling to functions

Key field – fixed function
keys:
Program/Service
Redial
Mute or Internal
Speaker

Key field
freely programmable
keys

Keypad
optiPoint key module

Microphone
for speakerphone mode

1

1

–

1

Key for confirming a function

Keys for telephone settings

9

Basic operating instructions

Step by Step

How to Use these Operating Instruc­tions

You will find a graphic representation of the steps in log­ical sequence in the left column. Below is an explana­tion of the symbols:

n Lift the handset (off-hook).
t Replace the handset (on-hook).
s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Press volume controls on the telephone.

Program/Service

Speaker

Start conference?

Display contrast?

> : Search for an option.

: The option appears on the screen.

Press the key.

Press the illuminated key.

Press the flashing key.

Press the

Press the
until the option appears on the screen.
Then press the

: key to confirm your selection.

< > keys,

:

key to confirm your selection

.

10

Step by Step

Basic operating instructions

Displays

Two-line display

1

12:47 FR 9 JUL 04

2

Directory? >
3
4

1

 Brink Sandra
2

Daum Johann

3

Meier Georg

4

Call? >

Line 1 displays situation-specific prompts or confirma­tion messages.

Line 2 displays functions that you can select by pressing

:. The symbol “>” on the right of this line indicates

that additional options are available; you can scroll to
these using

List display

When list display mode is active, entries are displayed
in the form of a multi-line list. The selected entry is indi­cated by a square (cursor) at the start of the line.

Cursor indicating the selected entry.

Lines 1 to 3 contain up to three list entries. Use

v

to scroll through the entire list.

Line 4 displays functions that you can operate by press-

ing < > and : (see above).

The following functions are displayed in lists:

• Caller list Æ Page 39
(list of unanswered calls)

• Call pickup Æ Page 98
(list of users to be picked up)

• Internal directory Æ Page 43
(list of internal station numbers and system speed­dialing numbers)

• Conference Æ Page 55
(list of conference participants)

• LDAP telephone database Æ Page 46
(list of LDAP search results)

• Connection costs Æ Page 71
(list of toll connections)

< >.

u

and

11

Basic operating instructions

Step by Step

Accessing Functions

For information on displays and how to use lists
displayed Æ Page 11.

... Interactively

You can select some functions while the telephone is
idle, for example:

Forwarding on

> : Use < > to scroll to a function and press : to

execute it.

You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:

Callback

Send message

> : Use < > to scroll to a function and press : to

: Press : to confirm.

or

execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
Æ Page 86.

Program/Service

#0=Reset services?

> : Use < > to scroll to a function and press : to

rd Enter the code directly.

Press the key

execute it.

or

The Quick-Reference Operating Instructions contain a
list of codes (”Overview of Functions/Codes (Alphabeti­cal)” Æ Page 131). However, they are also displayed on
screen along with the corresponding function.

12

... With Function Keys

If you saved a function on a key Æ Page 63, you can ac­cess it directly as follows:

Press the Mute key to execute the function.

Step by Step

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications
platform functions that appear interactively on the
screen, in the Program/Service menu, and when you
press function keys.

Additional Team and Executive/Secretary
Functions

Æ Page 102f.
To help working and project groups work together more
efficiently, the service personnel can configure a variety
of team functions, depending on your preferences
when working in the team. You can use these team
functions in addition to the basic and enhanced func­tions.
In addition to call pickup, hunting groups (group call),
and call distribution groups, you can also set up teams
with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station
number and the numbers of your colleagues are pro­grammed on trunk keys. You can access all lines and
can also conduct different calls simultaneously on mul­tiple lines.

Another team function category includes the executive/
secretary
functions, which are configured by the service person­nel. You can use executive and secretary functions in
addition to the basic and enhanced functions as well as
other team functions.
An executive/secretary telephone has DSS keys for the
executive or secretary, trunk keys for the executive and
secretary, as well as ring transfer keys.

13

Basic operating instructions

Step by Step

Self Labelling Key-Funktion

If an optiPoint self labelling key module is connected to
your telephone, you do not need to label your key mod­ule's programmable function keys manually

A detailed description of the corresponding options is
provided in the optiPoint 420 Operating Manual.

Using the Telephone Efficiently

• You probably have certain colleagues or external par­ties with whom you talk on the phone especially fre­quently. To dial these numbers faster and more con­veniently, you can save them on keys
(Saving station numbers for repertory dialing on
keys Æ Page 28).

• All too often you reach a busy line when dialing a
number. Amid the confusion of your working day,
it’s easy to forget to try the number again later on.
To avoid this, make it a habit to use the "Callback"
Æ Page 26 function.

Safety Precautions for IP Telephony

Different methods can be implemented to protect an IP
environment from external attacks (denial of service at­tacks, viruses, etc.) and call monitoring.

There are no special procedures for operating this de­vice. Please contact your service personnel to find out
more about IP telephony security.

14

Step by Step

Making Calls – Basic Functions

Making Calls – Basic Functions

Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone
rings once every four seconds (single-tone se­quence).

• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).

• When you receive a call from the entrance tele­phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se­quence).

• If a call is waiting, you hear a short tone (beep) every
six seconds.

Your service personnel can adjust the ring ca­dence for external and internal calls for you. In
other words, different ring cadences can be set
for different internal callers.

The number or the name of the caller appears on the
display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

u or v Raise or lower the volume. Keep pressing the key until

the desired volume is set.

Answering a Call with the Speaker
(SpeakerphoneMode)

Speaker

u or v Raise or lower the volume. Keep pressing the key until

The telephone rings. The caller appears on the screen.

Press the key. The LED lights up.
Speakerphone mode.

the desired volume is set.

15

Making Calls – Basic Functions

Step by Step

Ending the call:

Speaker

Speaker

Release

Press the key. The LED goes out.

or

Press the key.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone
mode.

• The speakerphone works bests at a low receiving
volume.

• The ideal distance between the user and the tele­phone set in speakerphone mode is about 50 cm
(approx. 20 inches).

Switching to Speakerphone Mode

Precondition: You are conducting a call with the hand­set.

and

t Hold down the key and replace the handset.

(in the U.S.: press the key once and replace the hand­set). Then release the key and continue the call.

Switching to the Handset

Precondition: You are engaged in a call in speaker­phone mode.

n and s Lift the handset. Continue the call.

16

Step by Step

Making Calls – Basic Functions

Open Listening in the Room During a
Call

You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.

Precondition: You are conducting a call with the hand­set.

Activating ring transfer:

Speaker

Speaker

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Making Calls

Off-Hook Dialing

n Lift the handset.

o Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

o Internal calls: Enter the station number.

External calls: Enter the external code and the station
number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode .

17

Making Calls – Basic Functions

Step by Step

The called party does not answer or is busy:

Speaker

Release

Press the key. The LED goes out.

Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an ex­ternal code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).

Ending the call

t Replace the handset.

or

Press the key.

Redialing a Number

The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two sec­onds and is then dialed.

Redial

Redial

Next?

Next?

Call?

> : Select and confirm.

: Press the "OK" dialog key within two seconds to confirm

: The next stored number is displayed. Press the "OK" di-

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number
dialed.

Press the key three times to dial the third-to-the-last
number dialed.

Displaying and dialing saved station numbers

Press the key.

your choice.

alog key to confirm four selection.

If this feature is configured (contact your service
personnel), account codes entered are also
saved Æ Page 73.

18

Step by Step

Making Calls – Basic Functions

Turning the Microphone On and Off

To prevent the other party from listening in while you
consult with someone in your office, you can temporar­ily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi­crophone to answer an announcement via the tele­phone speaker (speaker call, Æ Page 34).

Precondition: You are conducting a call. The micro­phone is switched on.

Mute

Press the key. The LED lights up.

or

Mute

Press the illuminated key. The LED goes out.

or

Mute on?

> : Select and confirm.

or

Mute off?

> :

or

Program/Service

Press the key. The LED lights up

qif or rif Enter the code for "on" or "off".

19

Making Calls – Basic Functions

Step by Step

Calling a Second Party
(Consultation Hold)

You can call a second party while engaged in a call. The
first party is placed on hold.

US: Consult?

UK: Enquiry?

:

:

Confirm.

o Call the second party.

Return to the first party:

Return to held call?

Quit and return?

Program/Service

: Confirm.

or

:

or

qd Press the key. The LED lights up. Enter the code. The

LED goes out.

Switching to the Party on Hold (Toggle)

To g g l e / C o n n e c t ?

> : Select and confirm.

or

Program/Service

qf Press the key. The LED lights up. Enter the code. The

LED goes out.

Combine the calling parties into a three-party con­ference

Conference?

> : Select and confirm.

Program/Service

Transfer?

> : Select and confirm.

20

qg Press the key. The LED lights up. Enter the code. The

or

LED goes out.

Connecting the other parties to each other

Step by Step

Making Calls – Basic Functions

Transferring a Call

If the person you are speaking to wants to talk to
another colleague of yours, you can transfer the call that
colleague.

US: Consult?

UK: Enquiry?

:
:

Confirm.

o Enter the number of the party to which you want to

transfer the call.

s Announce the call, if necessary.
t Replace the handset.

or

Tr a n s f e r ?

> : Select and confirm.

21

Making Calls – Basic Functions

Step by Step

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)

Special features must be taken into consideration if
your telephone operates with HiPath 5000 (system
networking via PC network) Æ Page 112!

Forwarding on?

> : Select and confirm.

or

qe Enter the code.

1=all calls?

2=external calls only?

> :

3=internal calls only?

> :

: Select and confirm.

or

or

or

e or f or g Enter the code.

o Enter the number of the telephone that is ringing.

US: Save?

UK: Save entry?

Forwarding off?

> : Select and confirm.

:

:

or

Confirm.

Deactivating call forwarding:

re Enter the code.

When call forwarding is active, a special dial tone
sounds when you lift the handset.

22

If DID DTMF is active (contact your service per­sonnel), you can also forward calls to this desti­nation. Destinations: fax = 870, DID = 871,
fax DID = 872.

If you are a call forwarding destination, your dis­play will show the station number or the name of
the originator on the upper line and that of the
caller on the lower line.

Step by Step

Making Calls – Basic Functions

Using Call Forwarding No Reply (CFNR)

Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re­ceived while another call is ongoing can be automatical­ly forwarded to a specified telephone.

Program/Service

More features?

> : Select and confirm.

*495=CFNR on?

> : Select and confirm.

Press the key. The LED lights up.

or

qhmi Enter the code.

o Enter the destination number.

• Enter the internal station number for internal desti­nations

• Enter the external code and the external station
number for external destinations

Save entry?

Program/Service

More features?

> : Select and confirm.

#495=CFNR off?

> : Select and confirm.

: Confirm.

Deactivating Call Forwarding No Reply:

Press the key. The LED lights up.

or

rhmi Enter the code.

Delete?

: Confirm.

If CFNR is enabled, the following briefly appears
on the display when you replace the handset:
„CFNR to: ...“.

23

Making Calls – Basic Functions

Step by Step

Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Num­bers (MSN) (Not for U.S.)

If this function has been configured (contact your ser­vice personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) direct­ly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.

Trunk FWD on?

> : Select and confirm.

or

qjh Enter the code.

1=immediate?

2=on no answer?

> :

3= on busy?

> :

: Select and confirm the line type you wish to use.

or

or

or

e or f or g Enter the code.

o Enter your DID number.

o Enter the destination number (without the external

code).

Save?

Forwarding - trunk off

> : Select and confirm.

: Confirm.

Deactivating call forwarding:

or

rjh Enter the code.

e or f or g Enter the activated call forwarding type.

24

: Confirm the displayed call forwarding type.

or

o Enter your DID number.

Step by Step

Making Calls – Basic Functions

Call Forwarding in the Event of a Telephone
Malfunction

If this feature is configured (ask the service personnel),
you can define an internal or external call forwarding
destination that becomes effective when your tele­phone is not working.

Program/Service

*9411=CFSS on

> : Select and confirm.

Press the key. The LED lights up.

or

qmhee Enter the code.

o Enter the station number of the destination.

US: Save entry?

UK: Save?

Program/Service

#9411=CFSS off

> : Select and confirm.

: Confirm.
:

Deactivating call forwarding/deleting a destination:

Press the key. The LED lights up.

or

rmhee Enter the code.

Delete?

Delete?

> : Select and confirm to deactivate call forwarding without

Program/Service

qmhee Enter the code.

US: Change?

> :

UK: Change entry?

> :

US: Save entry?

UK: Save?

: Confirm to deactivate call forwarding and delete the for-

warding destination.

or

deleting the forwarding destination.

Changing the call forwarding destination (if for­warding is active):

Press the key. The LED lights up.

Confirm.

o Change the station number of the destination.

:

:

Confirm.

25

Making Calls – Basic Functions

Step by Step

Using Callback

If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,

• When the other party is no longer busy

• When the user who did not answer has conducted
another call.

Storing a Callback

Precondition: You have reached a busy line or no one
answers.

US: Callback

UK: Set Callback

:

:

or

Confirm.

qil Enter the code.

Answering a Callback

Precondition: A callback was saved. Your telephone
rings. "Callback: ..." appears on the display.

n Lift the handset.

or

Speaker

Press the key. The LED lights up.

You hear a ring tone.

Checking and Canceling a Saved Callback

View callbacks?

> : Select and confirm

or

1

.

ril Enter the code.

US: Next callback?

> :

UK: Display next?

> :

26

Select the displayed function and press the "OK" dialog
key to display additional entries.

[1] ”Different Displays (HiPath 4000 Environment)” Æ Page 117)

Step by Step

Making Calls – Basic Functions

Deleting a displayed entry:

Delete?

US: Exit?

> :

UK: End?

> :

: Press the "OK" dialog key to confirm your selection.

or

Program/Service

or

Speaker

Ending callback display:

Select and confirm.

Press the key. The LED goes out.

Press the key. The LED goes out.

27

Making Calls – Basic Functions

Step by Step

Saving Repertory Dialing Numbers on
a Key

You can save frequently-dialed station numbers on pro­grammable keys that are unassigned by default.
External and internal station numbers, as well as func­tions/procedures (comprising several operating steps)
can be stored on these keys Æ Page 63.

In addition, the keys can be programmed on two sepa­rate levels if you have configured a key as the "switch­ing" key (Shift key Æ Page 63).
Depending on the key assignment and programming of
your HiPath system ("Extended Key Functionality"; refer
to relevant service personnel), dual-level key assign­ment permits several assignment combinations.
Corresponding displays guide you through this process
Æ Page 124.
If you save internal station numbers, you can choose
whether to save an LED display for the key (=Save with
LED) or not (=Save without LED).
The LED display indicates the various states
(Æ Page 65, Æ Page 107).

Program/Service

> : Select and confirm.

91=Prog. feature key?

*

Press the key. The LED lights up.

or

qme Enter the code.

Press the key. If the key is already in use, its assignment
appears on the screen.

If applicable

+=Next layer?

> : Make a selection and confirm to save the station num-

ber on the second level.

u

or

US: Change key?

UK: Change feature?

Repdial key?

:
:

: Confirm.

Confirm.

o Enter the station number.

28

Making Calls – Basic Functions

Step by Step

If you make a mistake:

Previous?

> : Select and confirm. This deletes all digits entered.

The system telephone automatically recognizes if you
want to save an internal or an external station number.
The options "Save without LED" or "Save with LED" are
only available for internal station numbers.

Save with LED?

: Confirm.

or

Save without LED?

> : Select and confirm to save the repdial key without LED

display.

US: Exit?

UK: End?

:

:

Confirm.

or

US: Another key?

> :

UK: Program another key?

:

>

Select and confirm.

or

US: Clear key?

> :

UK: Delete feature?

> :

Select and confirm.

Simply press the key to dial a stored telephone
number Æ Page 29.

You can do this while a call is in progress.
For information on display messages when sav-

ing station numbers Æ Page 124.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a
repertory dialing key Æ Page 28.

Press the key on which the number is saved.
If the station number is located on the second level, first
press "Shift".

You can also press the repertory dial key during a
call. This automatically sets up a consultation
Æ Page 20.

29

Making Calls – Basic Functions

Step by Step

u or v Press these keys while the phone is idle.

Telephone Settings

Adjusting the Ring Volume

US: Ring volume?

UK: Ringer volume?

US: Ring tone?

UK: Ringer tone?

:
:

Confirm.

u or v To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

: Save.

Adjusting the Ring Tone

u or v Press these keys while the phone is idle.

:
:

Select and confirm.

u or v To adjust the ring tone: Keep pressing the keys until the

desired tone is set.

: Save.

Adjusting the Attention Ring Volume

u or v Press one of these keys while the phone is idle.

US: Attention Ring Vol?

> :

UK: Attention Ring Volume?

> :

u or v To raise or lower the volume: Keep pressing the keys

30

If you belong to a team that uses trunk keys, the tele­phone can alert you to other calls in the team even
when you are engaged in another call Æ Page 108. You
hear the attention ring.

Select and confirm.

until the desired volume is set.

: Save.