Siemens optiPoint 410 standard, optiPoint 420 standard, optiPoint 420 economy, optiPoint 420 economy plus, optiPoint 410 economy plus User Manual

HiPath 2000

HiPath 3000

HiPath 4000

optiPoint 410/420 S V6.0
economy
economy plus
standard

User Manual

Safety Precautions

Safety Precautions

For Your Safety

The IP telephone optiPoint 410/420 economy/economy plus/
standard S V6.0 complies with the European standard EN 60 950, which
deals with the safety of information technology appliances including elec­tronic office equipment. This device has been designed with safety in
mind, thus protecting both individuals and objects.

There is always the danger of small objects being swallowed by young chil­dren. In the case of the optiPoint 410/420 economy/economy plus/
standard S V6.0, this applies in particular to the connecting cord clip.
Please make sure that such items are not accessible to children.

• Use only the enclosed power supply together with the special LAN

• Never open the power supply enclosure.

cable.

Protection of the Telephone

• The telephone must not be used in bathrooms, etc. as it is not splash­proof.

• Before connecting or disconnecting the LAN cable, pull the power plug
out of the plug receptacle first.

• The device must not come into contact with abrasive liquids or liquids
which are liable to discolor it, such as tea, coffee, fruit juices or soft
drinks.

Location of the Telephone

• The telephone should be operated in a controlled environment with an
ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).

• To ensure good handsfree talking quality, the area in front of the micro­phone (front right) should be kept clear. The optimum handsfree dis­tance is 20 inches (50 cm).

• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele­phone.

• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic equipment and the plas­tic casing.

• Do not operate the telephone in damp environments such as bath­rooms.

2

Safety Precautions

Important Notes

Never operate the telephone in an environment where there is a risk of
explosion.

Only use Siemens accessories. The use of other manufacturers’ acces­sories may be dangerous and will render the warranty and approval null
and void.

Never open the telephone set or an add-on unit. If any problems arise,
contact your service personnel.

The information provided in this document contains merely general descriptions or charac­teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.

Labels

The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.

This device has been manufactured in accordance with our certified environ­mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.

All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.

The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and elec­tronic equipment.

For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you
purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is in­stalled and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equip­ment.

3

Contents

Contents

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

For Your Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Protection of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9

About These Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Notes and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Layout of optiPoint 410/420 economy/economy plus/standard . . . . . . 14

Display and Dialog Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operating the Telephone with the Display . . . . . . .19

Standard Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Function Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 20

Answering a Call Without the Headset (Speakerphone Mode) . . . . 20

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . 21

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Open Listening During the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Refusing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Holding a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

4

Contents

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dialing Following Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dialing Before Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using DTMF Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Displaying the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

"Missed calls" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Consulting with a Second Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Introducing Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Canceling Consultation Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Alternating Between Two Parties . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Dialing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Dialing with Selected Dialing Key . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using Notebook Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Deactivating the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Activating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Activating/Deactivating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . 35

Using a Key to Activate/Deactivate Do Not Disturb. . . . . . . . . . . . . 36

Customizing the Telephone. . . . . . . . . . . . . . . . . . . .37

Accessing the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Country Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Call Duration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Daylight Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Hold Ringback Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hold Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Idle State Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Inactivity Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

DSM Call View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

USB Keyboard Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5

Contents

Displaying Icons Instead of Text . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Options for on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Suppressing message about missed calls. . . . . . . . . . . . . . . . . . . . 50

Rejecting a call during dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Local Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Lock Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Assigning Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Example 1: Assigning the Mute Function to a Function Key. . . . . . 55

Example 2: Assigning Repertory Dialing to a Function Key . . . . . . . 56

Example 3: Assigning a Number or Name to a Function Key . . . . . 58

Using Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Loudspeaker Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Room Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Key Clicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Operating the Telephone with the optiPoint display

module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Call View Start Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Swap Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Applications Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Incoming Call in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Reject Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Displaying Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Repertory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

6

Contents

Conducting Two Calls Simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . 80

Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Alternate – Alternating Between Two Parties . . . . . . . . . . . . . . . . . 84

Redial Last Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Dialed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Received Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Character Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Changing Character Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Switching Between Overwrite and Insert Mode . . . . . . . . . . . . . . . 92

Navigating on the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Selecting and Activating Control Elements . . . . . . . . . . . . . . . . . . . 94

Edit Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Control Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Setup Menu in the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Preparatory Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Change User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Select Function Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Country Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Call-Related Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Alphabetic Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using Editors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Navigating During Text Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

7

Contents

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Idle Mode Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

User Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Telephone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Messages and Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Labeling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Important Functions at a Glance. . . . . . . . . . . . . . .125

8

General Information

General Information

About These Operating Instructions

These operating instructions will help you get to know the optiPoint 410/
420 economy/economy plus/standard S V6.0 and to use its functions. The
instructions contain important information for safe and proper operation of
the optiPoint 410/420 economy/economy plus/standard S V6.0. Follow
them carefully to avoid improper operation and get the most out of your
multi-function telephone in a network environment.

Everybody involved in installing, operating or programming the
optiPoint 410/420 economy/economy plus/standard S V6.0 must read
these operating instructions.

For your own protection, please read the section dealing with safety.
Follow the safety instructions carefully in order to avoid endangering
yourself or other persons and to prevent damage to the unit.

The layout of this operating manual is extremely user-friendly. You will be
guided through operation of the optiPoint 410/420 economy/economy
plus/standard S V6.0 step by step – starting with a description of simple
basic functions, through configuration of all operating parameters to a de­scription of the additional features. Administrative tasks are described in a
separate manual. The quick reference guide is meant to give you quick and
reliable explanations regarding frequently used functions.

Intended Use

The optiPoint 410/420 economy/economy plus/standard S V6.0 telephone
is a desktop unit designed for voice transmission and for connection to a
LAN. It can be operated also as a stand-alone unit. Any other use is regard­ed as not prescribed.

Product Identification

The characteristics of the telephone – precise product name and serial
number – are displayed on the nameplate on the underside of the tele­phone. Please have these at hand when you contact our service depart­ment regarding problems or defects on the unit itself.

9

General Information

Echo Ef fect

In some cases, while using the telephone you may hear an echo, which
can be quite strong. This is not due to any design defect or other fault with
your IP telephone, but caused by the other client. For example, if the echo
occurs during a teleconference, it may be that the loudspeakers and micro­phones need to be repositioned.

Service

The Siemens service department can only help you with encoun­tered problems or defects on the unit itself.
Should you have any questions regarding the operation, your spe­cialist retailer or network administrator will gladly help you with the
right answers.
For any questions regarding the telephone connection, please con­tact your network provider.

In the case of any trouble or defects on the unit itself, please dial the ser­vice number of your country.

Notes and Symbols

Safety

Information that is important for preventing injury or damages is marked
specially, as they are important instructions for correct use of the unit.

7

This symbol indicates a hazard. Failure to follow the instructions
given may result in injury or in damage to the unit.

This symbol indicates the following:

• Key information important for the proper use of the telephone

• Particularly important information about the differences be­tween single-and multiline mode.

10

Step by Step

General Information

Symbols in the Manual

You will find a graphic representation of the Telephone
menu operating steps in logical sequence in the left col­umn. Below is an explanation of the symbols:

n Lift the handset (off-hook).
t Replace the handset.
s Conduct a call.

o Enter a telephone number or code.

dd Enter the code.

u or v Increase or reduce the value depending on the current

operating mode.

Dial?

02=Call log

Press key.

Press the illuminated key.

Press the blinking key.

: The option appears on the display.

Use the

: Search for an option.

Press the
until the option appears on the display.
Then press the

: key to confirm your selection.

< >

keys

key to confirm your selection

:

.

11

Introduction

Introduction

Overview

The optiPoint 410/420 economy/economy plus/standard S V6.0 is a
modern multi-functional IP telephone. It is designed for connection to data
networks and is not directly connected with an ISDN system or to the
PSTN.

This manual describes how to use the optiPoint 410/420 economy/
economy plus/standard S V6.0 when it is connected to
HiPath 3000/HiPath 4000 from Siemens.

Some of the features described in this manual are only available be­cause they are provided by HiPath 3000/HiPath 4000. If you are not
using the optiPoint 410/420 economy/economy plus/
standard S V6.0 in a HiPath 3000/HiPath 4000 environment, con­tact the administrator to obtain the corresponding operating manu­al.

The optiPoint 410/420 economy/economy plus/standard S V6.0 enables
voice communication via the standard Internet Protocol (IP). It is compati­ble with the signaling stack in compliance with the SIP (Session Initiation
Protocol) protocol specification.

The optiPoint 410/420 economy/economy plus/standard S V6.0 can be
used just like a conventional telephone – the only difference being that
your calls are directed via a data network. The telephone has an Ethernet
interface so that when using the TCP/IP protocol, you can make the tele­phone calls both via your own intranet and via the worldwide Internet.

The optiPoint 410/420 economy/economy plus/standard S V6.0 also sup­ports other standard protocols, which optimizes the data and voice trans­mission and simplifies the administration of the unit. For example, the ad­ministrator can download updates for equipment software or feature
enhancements to the optiPoint 410/420 economy/economy plus/
standard S V6.0 via the FTP server.

The optiPoint 410/420 advance S V6.0 features a two-line display and spe­cial dialog keys, which allow user-friendly navigation through the menu
structure of the unit’s software. A wide variety of features and programma­ble keys enable you to configure the telephone individually to meet most
requirements.

12

Introduction

Features

• Two-line alphanumeric display

• Time and date indication

• Speakerphone and loudspeaker

• Redial and storage of last 20 numbers

• On-hook dialing

• Menu texts in the national language

• 12 function keys which are all programmable on two levels

• 3 dialog keys for menu navigation

• Assignment of selected destination numbers to dialing keys

• Display of the caller’s phone number

• Call Transfer, Toggle, Call Holding

• Password-protected user settings

• Variable ringer tone, volume, and sequence

Telephone Types

The administrator can set up the optiPoint 410/420 economy/economy
plus/standard S V6.0 as a single-line telephone.

13

Introduction

Layout of optiPoint 410/420 economy/economy plus/standard

Here optiPoint 420 standard

Loudspeaker for
open listening

Handset

Illuminated graphics
display,, 2 lines of 24
characters each

Key fields –
Programmable
function keys

Key fields
Programmable
tion keys

Dialing keypad

Microphone for
speakerphone

Dialog keys for scrolling through functions

Dialog key for confirming a function

–

1

:

1

func-

2

TKeys for phone settings

1 With automatic key labelling

2 Not economy und economy plus

Properties of optiPoint 410/420 Telephone Modele economy and standard

Te l e ph o n e
Model

Function keys

interface module

Display

lines x characters

Headset-

Mini-Switch

z. B. PC-Interface

Handsfree

operation

Automatic

key labeling

optiPoint 410 economy 4/8 - 2x24 - - - ­optiPoint 410 economy plus 4/8 - 2x24  --
optiPoint 410 standard 4/8  2x24  -
optiPoint 420 economy 5/7 - 2x24 - - - 
optiPoint 420 economy plus 5/7 - 2x24  - 
optiPoint 420 standard 5/7  2x24 

14

Introduction

Display and Dialog Keys

The optiPoint 410/420 economy/economy plus/standard S V6.0 features a
four-line display. In normal mode the Idle menu appears on the display.

14:15 26.09.04
1228 Anlage >

Time and Date
Telephone Number Editable display

Shows telephone menu

The idle menu displays the time and date in the first line. The telephone
number is displayed in the second line. The user can define any name for
the second line during configuration, such as the user name or the name
of the communication platform. The second line provides access to the
telephone menu. The arrow icon ">" on the right hand side of the second
line indicates that additional functions are available. Any status messages
are displayed in this line (if necessary, several are displayed alternately).

If you want to define settings, use the three dialog keys

<, >

, : and
the function key "Cancel" to navigate within the hierarchically structured
menu system. The menu structure is nested into a maximum of four levels.
Within this structure, the second line displays the currently selected menu
while the fourth line displays a menu option.

15

Introduction

Keypad

The optiPoint 410/420 advance S V6.0 keypad features digits, letters and
some special characters. Depending on the selected input mode, you can
key in letters and special characters by pressing the relevant key as often
as necessary until the required character appears on the display.

Examples of letter inputs are the password, the user name, or FTP down­load files and file paths respectively.

For example, if you want to enter the letter "R", press "7" three times as "R"
is at the third position. For the letter "U", press "8" twice.

16

Introduction

Progr ammable Keys

optiPoint 410/420 economy/economy plus/standard S V6.0 is equipped
with 12 function keys all of which are user-programmable on two levels
(the "Stop/Escape" and "Shift" keys should be retained). Five of these keys
are pre-assigned in the first level

With the optiPoint 420 you also have the option of assigning a name for the
key, which is then automatically displayed.

.

Loudspeaker

Redial

Missed Calls

Function
Key

1

2

3

4

5

Function

Stop/Escape

Shift

6

7

8

9

10

11

12

1 Switch loudspeaker of the base unit on/off.

2 Redial one of the last 20 numbers dialed.

3 Displays the last 20 missed calls and permits selection,

11 Cancel the current action.

12 Shift to the second key level.

Each feature key has a corresponding visual indicator (LED) to indicate the
status of the feature.

editing and redial functions.

17

Introduction

Control Keys

The control keys v and u are located to the left of the dialing keypad. De­pending on the operating mode you can modify the following settings:

Mode

Incoming call Reduce ring tone vol-

Speakerphone
(not with economy/
economy plus)

Handset-controlled
call

Setting using the con­figuration menu
and "Audio Settings"

v

Key u Key

ume

Reduce loudspeaker
volume on telephone

Reduce loudspeaker
volume on handset

Adjust volume of loudspeaker, handset, key click
and ring tone as well as ring tone sequence and
melody (confirm with

Increase ring tone vol­ume

Increase loudspeaker
volume on telephone

Increase loudspeaker
volume on handset

:

)

18

Operating the Telephone with the Display

Operating the Telephone with the Display

The optiPoint 410/420 economy/economy plus/standard S V6.0 offers all
functions on the display in dialog menus which are independent of status.
With the three dialog keys you can scroll through the individual functions,
select the function you require and activate it. You can also assign en­hanced functions to the keys such as destination numbers or shortcuts for
certain actions.

You can set up a connection to a specified phone number by pressing the

:

key. Use the < key to edit and correct the phone number.

Standard Telephone Functions

All the features described in this section are available regardless
of whether you use a single-line or multiline telephone.

The keypad is used for dialing phone numbers. You can choose to dial a
normal phone number (E.164 phone number) or a URL. The number of dig­its in an E.164 number and the log-on number for user mobility is restricted
to 20 digits. Other numbers such as phone numbers to be dialed are re­stricted to 24 digits.

Dialing aids and enhanced functions can be activated using individually pro­grammable function keys.

Examples of dialing aids and enhanced functions:

• Redial

• Selected dialing

• Repertory dialing

• Abbreviated dialing

• Handsfree operation

•Mute

• Last number redial

You can use dialog menus to perform most other actions.

Function Selection

A function is selected with the keys
key. The arrow icon (>) in the second line indicates that additional functions
are available. In idle mode, there are no menu options available (no prompt).

At the end of the menu list the > key goes to the beginning of the list, and
at the beginning of the list the

<

or > and confirmed with the

<

key goes to the end of the list.

:

When you select a function using the
through the call procedure until all parameters have been entered.

:

key, you are led step by step

19

Operating the Telephone with the Display

Step by Step

Incoming Calls

The Telephone rings giving the set call signal
 page 63.

If calling party information is transferred, it appears in
the display.

Answering a Call With the Handset

If you are defining settings on the telephone
when a call arrives, the process is paused. After
the telephone conversation, the telephone auto­matically returns you to the point in the menu
structure you were in before the call.

u or v Set call volume. To raise or lower the volume, press the

Answer call? >

Loudspeaker

u or v Adjust volume. To raise or lower the volume, keep

The telephone rings. The caller is displayed on the
screen.

n Lift the handset.

relevant key until the desired volume is set.

Answering a Call Without the Headset
(Speakerphone Mode)

You can’t use this function with optiPoint 410/
420 economy/economy plus

The telephone rings. The caller is displayed on the
screen.

: Confirm

or

Press key. LED lights up.
Speakerphone mode.

pressing the keys until the desired volume is set.

20

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone
mode.

• The speakerphone works bests at a low receiving
volume.

Step by Step

Operating the Telephone with the Display

• The ideal distance between the user and the tele­phone set in speakerphone mode is about 50 cm
(approx. 20 inches).

Ending a Call

Loudspeaker

Press key. LED goes out.

or

Quit

Press key.

or

Disconnect? >

> : Select and confirm.

If the call has been terminated by the other party,
the message "Cleared"

Switching to Speakerphone Mode

You can’t use this function with optiPoint 410/
420 economy/economy plus

Prerequisite: You are conducting a call with the hand­set.

Loudspeaker

and

t Hold down the key while replacing the handset. Then

release the key.
Proceed with the call.

appears in the display.

Loudspeaker

Country Options set to US

In case you have set the country options to US, you do
not have to hold the loudspeaker key to switch to spea­kerphone mode while replacing te handset.

Press key.

t Replace the handset and proceed with the call in spea-

kerphone mode.

21

Operating the Telephone with the Display

Step by Step

Switching to the Handset

Prerequisite: You are conducting a call in speaker­phone mode.

n and s Lift the handset. Continue the call.

Open Listening During the Call

You can allow other people in the room to join the tele­phone conversation. Inform the party at the other end of
the line that you are switching to loudspeaker.

Prerequisite: You are conducting a call with the hand­set.

You can’t use this function with optiPoint 410/
420 economy/economy plus

Activating this function:

Loudspeaker

Loudspeaker

Press key. LED lights up.

Deactivating this function:

Press key. LED goes out.

Refusing a Call

You can refuse an incoming call. If the number of the
caller is transmitted, it is stored in the Missed Calls list
so you can call that person back at a later date.

Refuse call? >

> : Select "Refuse call" and confirm.

The display returns to the idle menu.

The person calling receives a negative response.

22

Operating the Telephone with the Display

Step by Step

Holding a Call

You can use this function to put a current call on "hold"
to prevent the party at the other end of the line from
hearing an internal consultation for instance.

The "Hold" function must be activated by the ad­ministrator.

Using the Menu

Prerequisite: You are in the middle of a call.

Hold? >

> : Select and confirm.

The call is placed on hold. The held party’s number and
the message "On Hold" appear on the display.

After a configurable time interval, a double tone signal
reminds you that the party is still on hold and the mes­sage "Still on Hold" appears on the display.

Reconnect? >

: Confirm this option to resume the held call. You may

now either initiate a consultation call or terminate the
call.

Transferring a Call

You can transfer your current call to another party with
or without consultation.

Consultation? >

> : Select and confirm (see also  page 30).

o Enter the telephone number of the party to whom the

call is to be transferred.

Dial? >

: Confirm.

The party answers.

s Notify user of call transfer.

Complete Transfer? >

> : Select and confirm (you may also simply replace the

handset to connect the parties).

The display indicates that the parties have been con­nected. Replace the handset.

23

Operating the Telephone with the Display

Step by Step

Making Calls

You can enter a phone number with the handset off- or
on-hook.

Dialing Following Line Seizure

n Lift the handset.

Redial the last number.

If you have activated the function Busy when di­aling (see  page 50), you cannot be interrupt-

ed by an incoming call. The caller hears busy
tone.

Redial 72261496? >

> : Select and confirm. The number is dialed and the con-

nection is set up.

or Dial the number.

o Enter the phone number and

Dial? >

: Confirm.

If the telephone is expecting input, you can also press a
function key to which a dialing destination has been as­signed, such as the Redial, Missed Calls key or a repdi-
al key. Refer to  page 31 for information about fea-
tures that simplify dialing.

24

Step by Step

Operating the Telephone with the Display

Dialing Before Line Seizure

o Enter the phone number.

Dial? >

Loudspeaker

: Confirm your entry.

or

Press the Loudspeaker key.

The number is dialed and the connection is set up.

If you are using a dial plan and have set Hot-Key-
pad (see  page 49), dialing takes place auto-
matically as soon as the character string entered
matches an entry in the dial plan.

Using DTMF Tone Dialing

During a call, you can use DTMF tone dialing to operate
answering machines, voice mailboxes, and so on. De­pending on the dialing key pressed, different key se­quences are sent out. The keys 0 - 9, the asterisk (*)
key, and the hash (#) key can be used.

Refer to the operating instructions for the answering
machine, voice mailbox, or other device for the specific
tones needed to operate it correctly.

25

Operating the Telephone with the Display

Step by Step

Call Log

The Call Log menu contains four lists for:

• Missed calls

• Dialed calls

• Received calls

The Call Log contains up to 20 of the last parties stored
for the relevant list. The following call details are stored:

• Phone number

• The number of call attempts from each user (max.

• The date and time of the last call attempt from each

To ensure that entries can be saved in the "Missed
Calls" and "Received Calls" lists, the Caller ID must be
displayed as a name, number or both.

99)

user

This is not the case if:

• "No display" is set for "Call display" ( page 43).

• The caller ID was not transferred.

26

Operating the Telephone with the Display

Step by Step

Displaying the Call Log

02=Call Log? >

> : Select and confirm.

Select list

1=Missed calls? >

2=Dialled calls? >

> : Select and confirm.

3=Received calls? >

> : Select and confirm.

3=543219876? >

> : For example, select the third entry and confirm.

: Confirm.

or

or

The lists are sorted chronologically, with the most re­cent entry first.

You can scroll through the lists using the
keys.

Select entry

Select the entry you require from the relevant list.

Display details

You can display details for the selected party.

<

and >

2=Details? >

> : Select and confirm.

The display shows the date and time of the call. If the
same call has been entered repeatedly, the date and
time of the last call appear in the display.

27

Operating the Telephone with the Display

Step by Step

Call party

Once you have selected the required party, you can pro­ceed as follows to make the call.

1=Dial? >

> : Select and confirm.

Dial? >

> : Confirm - the call is connected.

Delete party from list

You can delete the selected party from the list if you no
longer require the entry.

3=Delete? >

> : Select and confirm. The current entry has been deleted

and the numbering of subsequent entries moves up in
the list.

Delete all parties from list

You can delete the entire list for any entry. To do this, se­lect the following option.

4=Delete ALL? >

> : Select and confirm. All entries in the current list are de-

leted.

Select next/previous entry

If you have selected a party, you can use the following
options to scroll to the next/previous party.

5=Next entry? >

> : Select and confirm.

or

6=Previous entry? >

> : Select and confirm.

Press the "Stop/Escape" key or select 0=End to quit the
Call Log.

28

Step by Step

Operating the Telephone with the Display

"Missed calls" Key

If the "Missed Calls" list contains new entries that have
not yet been displayed, the LED for the "Missed calls"
key blinks. While you are checking the list, the LED
lights continuously. When you exit, the LED only blinks
if a new missed call entry has not yet been accessed.

Prerequisite: The key has been configured
( page 54).

Missed Calls

Repeat Dial

Press key to display the "Missed Calls" list immediately
( page 27).

Redial Key

You can also use the redial key to display a list of the last
20 numbers dialed.

The last 20 numbers dialed are automatically stored, re­gardless of which line was used to place the call. If the
dialed party was busy or did not answer, you can redial
the number without having to re-enter the number for
your next attempt. The number dialed last is the first
one in the list.

Prerequisite: The key has been configured
( page 54).

Press key to display the "Dialed calls" list immediately
( page 27).

29

Operating the Telephone with the Display

Step by Step

Consulting with a Second Party

During a call, you can consult with a second party while
placing the first party on "hold".

You can transfer the call which is on hold to the second
party – even if the latter has not yet answered (see
 page 23).

Introducing Consultation

Prerequisite: You are in the middle of a call.

Consultation? >

Please dial #? >

Dial? >

: Confirm

: Confirm.

o Enter the number of the second party to be called.

: Confirm to dial the number.

The connection is set up and displayed.

You can terminate the dialing process with the
Cancel key during input of the number and then
return to the first party.

30