Siemens OptiPoint 410 Operation Manual
HiPath 4000
optiPoint 410 economy
optiPoint 410 standard
Operating Instructions
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 410 in conjunction with the
HiPath 4000 Communication Server, Version 1.0.
They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - please contact your service
personnel.
• Your communications platform does not support this function - please contact your service personnel.
Important Notes
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories. The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null
and void.
Never open the telephone set or an add-on unit. If any problems arise,
contact your service personnel.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The telephone must not come into contact with abrasive liquids or liquids which are liable
to discolor it, such as tea, coffee, fruit juices or soft drinks.
Care of the telephone Æ page 99.
Labels
The CE symbol certifies compliance of this equipment with the EU and UL
directives.
This device has been manufactured in accordance under a certified environmental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
2
Contents
Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 8
The optiPoint 410 economy/standard control panel . . . . . . . . . . . . . . . . 8
How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to activate functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... via the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... using a function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Additional multiline and group functions . . . . . . . . . . . . . . . . . . . . . 11
Additional executive/secretary functions (not used in US). . . . . . . . 11
Optional main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to make best use of your telephone. . . . . . . . . . . . . . . . . . . . . . . 12
Making Calls – Basic Functions . . . . . . . . . . . . . . . 13
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a call with the handset. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a call via the speaker key (speakerphone) . . . . . . . . . . . 13
Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . 16
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Station fixed forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Station variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . . 25
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 26
Store/process on destination dial number . . . . . . . . . . . . . . . . . . . . 26
Storing a number for redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3
Contents
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the ringer volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the ringer pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . 29
Adapting the speakerphone function to the acoustics of your room 30
Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Selecting the language for user prompts (displays). . . . . . . . . . . . . 31
Making Calls – Convenience Functions . . . . . . . . 32
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Group call and pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Picking up a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Taking a call in a hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Incoming call on loudspeaker (speaker call 2-way) . . . . . . . . . . . . . 33
Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using a call list (missed calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . 37
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the call waiting function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Activating/deactivating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering the waiting call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Re-indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Group park and retrieval of call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Station controlled conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Entering commands with tone dialing (DTMF suffix dialing) . . . . . . 46
System-wide parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Parking a call automatically and taking it at a later date . . . . . . . . . . 47
Parking a call manually and then taking it at a later date . . . . . . . . . 48
Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Parking is not possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . 51
Using HiPath 4000 as an intercommunication system . . . . . . . . . . . . . 52
System-wide voice calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Voice calling in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Announcement to all members of a line group . . . . . . . . . . . . . . . . 56
4
Contents
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Activating and deactivating forwarding using features settings . . . 57
System call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Call forwarding via code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Call-forwarding via call-forwarding key. . . . . . . . . . . . . . . . . . . . . . . 59
Delayed call-forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for fax, PC or busy/activating call forwarding . 62
Checking/deactivating call forwarding for another telephone . . . . . 63
Checking/deactivating call forwarding for fax, PC or busy. . . . . . . . 64
Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 64
Saving Functions and Appointments . . . . . . . . . . . 65
Saving individual speed dialing numbers. . . . . . . . . . . . . . . . . . . . . . . . 65
Saving a function on a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Creating timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 68
Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call duration display (cost display). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . 70
Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Suppressing your number on called party’s display . . . . . . . . . . . . . . . 71
Malicious call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . 73
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 73
Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . 74
5
Contents
Making multiline calls . . . . . . . . . . . . . . . . . . . . . . . 75
Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Dialing with line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Alternating between different lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Ending a call on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Adding another party to a line (conference). . . . . . . . . . . . . . . . . . . 81
With automatic privacy configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Allow bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Preventing bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 82
Holding a call on a line key and retrieving it. . . . . . . . . . . . . . . . . . . . . . 83
Holding a call on a line key exclusively and retrieving it . . . . . . . . . . . . 83
Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Storing and activating station variable call forwarding for a line . . . 84
Storing and activating a station fixed call
forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Reactivating station fixed call forwarding for a line (without storing a
different destination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cancelling the station fixed call forwarding destination. . . . . . . . . . 86
Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . . 86
Making calls in an executive/secretary team
(not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Calling executive or secretary’s office. . . . . . . . . . . . . . . . . . . . . . . . . . 87
The lamp statuses of direct station selection (DSS) keys . . . . . . . . 87
Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . . 87
Taking a call for the executive in the secretary’s office. . . . . . . . . . . . . 88
Taking a call for the executive during a call in progress. . . . . . . . . . 88
Extending a call to the executive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Forwarding calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . . 89
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 89
Taking calls for other executive/secretary teams . . . . . . . . . . . . . . . . . 90
Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 90
Activating/deactivating call waiting for executive . . . . . . . . . . . . . . . . . 91
Using the call signal function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . 92
6
Contents
Calling a station directly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
The lamp statuses of direct station selection (DSS) keys . . . . . . . . 93
Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . . 93
Taking a call for a direct station selection (DSS) user . . . . . . . . . . . 93
Temporarity removing station from hunt group/
adding station to hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 95
Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 96
Labeling, documentation and accessories. . . . . . 97
Labeling Key Fields (not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Attaching a Station Number Label (not valid for US) . . . . . . . . . . . . . . . 98
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Advice for users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . 100
Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Important functions at a glance . . . . . . . . . . . . . . 105
Maximum Service Menu functions available . . 107
7
Basic Usage Instructions
Basic Usage Instructions
The optiPoint 410 economy/standard control panel
Handset
Display
Fixed function keys
Speaker for open listening
Keys for telephone settings
Key for scrolling to functions
Dialing keypad Key for confirming a function
Permanently assigned function keys
for basic, enhanced,
multiline and team functions (example):
program/service
Redial
Mailbox
Speaker
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
*
*
Handsfree microphone
(optiPoint 410 standard only)
Variant:
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
*
*
*
* keyset configuration Æ page 75 with line keys.
8
[Line]
[Line]
[Line]
Step by Step
Basic Usage Instructions
How to use this user guide
The operating procedures are presented in a logical
sequence in the colored column. The symbols used
have the following meanings:
n Lift the handset.
t Replace the handset.
o Enter number or code.
u or v Press the setting keys on the telephone.
program/service
Speaker
Executive
Consultation?
Ringer pitch?
> : Look for the selection option.
: The selection option is shown on the display.
Press the key.
Press the key that is lit.
Press the key that is flashing.
Confirm with key
Press keys
the display.
Then confirm with key
< > until the selection option appears on
:.
:.
Display
Callback?
Please dial? >
Line 1 contains instructions or acknowledgment messages, depending on the particular situation.
Line 2 contains selection options for functions, which
you can confirm by means of :. If the character ">" is
visible on the right-hand side, there are further selection
options, which can then be accessed using
< >.
9
Basic Usage Instructions
Step by Step
How to activate functions
... directly
Certain functions can be selected directly in the idle
state, for example:
Var. call forw. on?
> : Make your selection with < > and confirm it with
:.
Other functions can be selected directly in certain
call situations.
You dial a number but the other party is busy:
Callback?
Dial again?
> : Make your selection with < >, confirm it with :
: Confirm with :.
or
and dial another number.
... via the Service Menu
First press the program/service key. You are then offered a number of selection options. Example: suppressing the number display at the called party
Æ page 34:
program/service
lf Use the service code to switch to the Display Suppres-
program/service
More features?
> : Make your selection with < > and confirm it with
Press the key.
sion function. The service codes are listed in the quickreference operating instructions (appendix).
or
Press the key.
:.
Display suppression?
> : Select again with < > and confirm with : .
... using a function key
You can activate directly a HiPath function that you have
saved on a key Æ page 65, for example
Second call
10
Press the key. The function is executed.
Step by Step
Basic Usage Instructions
Which functions can be used?
Basic and enhanced functions
You can use all of the communication platform’s basic
and enhanced functions that are offered in the dialog on
the display, in the service menu, in a main menu and on
the function keys.
Additional multiline and group functions
Æ page 75
These are configured by the service personnel. You can
use the multiline and group functions in addition to the
basic and enhanced-convenience functions. A telephone with line keys is identifiable by the fact that your
number and the numbers of your colleagues have been
assigned to line keys. You have access to all lines and
you can also make calls via several lines simultaneously.
The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on several lines simultaneously.
Additional executive/secretary functions (not
used in US)
Æ page 87
These are configured by the service personnel. You can
use the executive/secretary functions in addition to the
basic and enhanced-convenience functions. A telephone with an executive/secretary (not used in US) configuration is identifiable by the executive or secretary
line keys for direct calls to the executive or to the secretary’s office. An executive/secretary telephone also has
an intercept key, while a secretary’s telephone has a
pickup and a deputy key.
11
Basic Usage Instructions
Step by Step
Optional main menu
Your system administrator can provide a customized
key to give you access to a main menu. On this main
menu you can choose from the following options:
Main menu
Speed dial features?
> : Use functions such as the redial or speed dial features.
More features?
> : Launch functions such as forwarding or code input.
View active features?
> : View active features such as forwarding or do-not-
Program/Service?
> : Branch to the usual service menu.
Phone settings?
> : Branch to the settings on the service menu.
Exit?
> : Exit the menu.
Press the key.
disturb.
The menu item “Main menu?” will be available on
every submenu.
How to make best use of your
telephone
• No doubt you have colleagues or outside business
associates to whom you make frequent calls. You
can save a great deal of time and effort by storing
these numbers on keys (Storing a speed dialing
number on a key Æ page 26).
• All too often the number you have dialed is busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function Æ page 24.
12
Step by Step
Making Calls – Basic Functions
Making Calls – Basic Functions
Answering calls
Answering a call with the handset
The telephone rings. The caller is displayed.
n Lift the handset.
Answering a call via the speaker key
(speakerphone)
This function is not available with
optiPoint 410 economy.
Speaker
Speaker
The telephone rings. The caller is displayed.
Press the key. The lamp lights up.
You are in speakerphone mode.
u or v Increase or decrease the volume. Keep pressing the
keys until the desired volume level is set.
Ending the call:
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speakerphone.
• The speakerphone conversing equipment works
best at low volume settings.
• The ideal distance between yourself and the telephone for speakerphone conversing is approx.
20 inches.
13
Making Calls – Basic Functions
Step by Step
Switching to speakerphone
This function is not available with
optiPoint 410 economy.
Precondition: You are making a call with the handset.
Speaker
and
t Press the speaker key and release, then put the hand-
set down and continue the call.
Switching to the handset
This function is not available with
optiPoint 410 economy.
Precondition: You are on the phone in speakerphone
mode.
n Lift the handset. Continue the call.
Open listening
You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching to the speaker.
Precondition: You are making a call with the handset.
Speaker
Speaker
To a c t i v a t e :
Press the key. The lamp lights up.
To d e a c t i va t e :
Press the key. The lamp goes out.
Making Calls
Dialing with the handset off-hook
n Lift the handset.
p Internal: Enter the number.
External: Enter the access code and the number.
The called party is busy or does not answer:
t Replace the handset.
14
Step by Step
Making Calls – Basic Functions
Dialing with the handset on-hook
p Internal: Enter the number.
External: Enter the access code and the number.
The called party answers. The call is on your speaker:
n Lift the handset.
or When handset is on-hook: speakerphone not available
with optiPoint 410 economy.
The called party is busy or does not answer:
Speaker
Saved no. redial
Press the key. The lamp goes out.
Ending the call
t Replace the handset.
Saved number redial
If your telephone is configured for this type of redialing,
you can save a number and then dial it later Æ page 27.
You can redial the number at the push of a button.
Press the key.
The other party answers:
n Lift the handset.
or With the handset on-hook: speakerphone (not available
with optiPoint 410 economy).
15
Making Calls – Basic Functions
Step by Step
Last number redial
If your telephone is configured for this type of redialing,
each number dialed is saved for possible redialing.
Last no. redial
p Enter your individual code for Last Number Redial
or
Consultation?
Enter the code!
Press the key.
(if necessary, ask the service personnel).
The other party answers:
n Lift the handset.
or With the handset on-hook: speakerphone (not available
with optiPoint 410 economy).
Making a second call (consultation)
During a call in progress you can set up a second call,
for example, to obtain information. The first party is
placed on hold.
: Confirm.
p Make your call to the second party.
Release the second call – return to the first call:
Release and return?
: Confirm.
Alternating between two calls (toggling)
Precondition: You have either made a second call (see
above) or taken a waiting call Æ page 38 during a call in
progress.
To switch to the waiting party:
To g g l e / C o n n e c t ?
> : Select and confirm.
To g g l e ?
> : Select and confirm (used in US).
Release the present call – return to the other call:
Release and return?
> : Select and confirm.
Setting up a conference call:
Conference?
: Confirm.
An alerting tone indicates that all three users have been
interconnected to form a conference circuit.
16
Step by Step
Making Calls – Basic Functions
Transferring a call
If the person you are conversing with wishes to be
transferred to one of your colleagues, you can transfer
the call to this third party.
Extending the call with prior announcement:
Consultation?
Start transfer?
> : Select and confirm.
: Confirm.
US:
p Call the other party and inform him or her that the wait-
ing user wishes to be put through.
t Replace the handset. The two users are connected to
each other.
Extending the call without prior announcement:
Start transfer?
> : Select and confirm.
p Enter the number of the desired party.
t Replace the handset.
If a connection is not set up between the other
two parties within 40 seconds, you are recalled.
You are then connected to the first party again.
17
Making Calls – Basic Functions
Step by Step
Call Forwarding
Using call forwarding
You can program two types of call forwarding:
• Station fixed forwarding
• station variable forwarding
With station fixed forwarding you can program a forwarding destination that will remain valid until you
change or delete it. This forwarding function can be
switched on and off.
With station variable forwarding you can choose between 6 different types of forwarding:
• Station variable unconditional/all forwarding
– forwarding for internal calls only
– forwarding for external calls only
– forwarding for both internal and external calls
• Forwarding for busy (int/ext)
• Forwarding after no answer (int/ext)
• Forwarding for busy and ring no answer
Call forwarding is activated when a forwarding destination is programmed. When the station variable forwarding function is switched off, the forwarding destination
is automatically deleted
1
, and
When forwarding is activated you can see the following
display in the idle menu:
Forwarding type Display message
Station fixed forwarding
Station variable
forwarding
Forwarding for internal/
external calls only
Forwarding for busy Forwarding on busy On
Forwarding after time Forwarding on timeout On
Forwarding for busy and
ring no answer
Station fixed forwarding Fixed forwarding On
See Æ page 58 to find out how to activate/de-activate
call forwarding via codes or an installed forwarding key.
1. Station fixed forwarding is optional
Forwarding to e.g. 222 Eric
Brown (own number)
Forwarding for internal/
external On
Forwarding on busy or
timeout On
18
Step by Step
Making Calls – Basic Functions
Station fixed forwarding
If you have programmed a forwarding destination for
station fixed forwarding, you can activate and deactivate the forwarding facility either in the program/service
menu or with a forwarding key configured by your service personnel. The programmed forwarding destination remains valid until you change or delete it.
Programming/changing a forwarding destination
program/service
Destinations?
Call forwarding?
Next forwarding type? >
Next forwarding type? >
Enter destination: >
Save?
program/service
Destinations?
Press the key. The lamp lights up.
: Confirm.
: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows "Station fixed forwarding". If for-
warding has been programmed the destination is displayed.
> Start "Station fixed forwarding".
p Enter the number of the forwarding destination. Any
destination previously saved will be overwritten.
: Confirm when the complete number has been entered.
Activating/deactivating station fixed forwarding
You can only activate station fixed forwarding if a destination number has been programmed.
Press the key. The lamp lights up.
: Confirm.
Call forwarding?
Next forwarding type? >
: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows "Station fixed forwarding". If for-
warding has been programmed the destination is displayed, whether forwarding is switched on or off.
22805 Eric Brown>
Activate?
> : Select and confirm. Station fixed forwarding is activated.
Fixed forwarding on
: Start "Station fixed forwarding".
Output in first line. The following display message appears in the idle menu:
Forward to
for example, 2223 Klaus Meier (own number).
or
Deactivate?
> : Select and confirm. Station fixed forwarding is deacti-
vated.
Fixed forwarding off
Output on first line display.
19
Making Calls – Basic Functions
Step by Step
If station variable forwarding was previously programmed and activated, it is deactivated and the forwarding destination is deleted.
Deactivating station fixed forwarding in the idle menu
You can also deactivate station fixed forwarding in the
idle menu.
Call forwarding off?
> : Select and confirm. Station fixed forwarding is deacti-
vated. The destination number is retained.
Activating and deactivating with call forwarding key
Activating
Call forwarding
Press the key. The lamp lights up.
Deactivating
Call forwarding
Press the key. The lamp goes out.
Deleting the destination for station fixed forwarding
You can delete the destination for fixed forwarding.
program/service
Destinations?
Call forwarding?
Next forwarding type? >
: Confirm.
: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows "Station fixed forwarding" and
Press the key. The lamp lights up.
the forwarding destination.
22805 Eric Brown>
Delete?
> : Select and confirm. The forwarding destination is delet-
: Display "fixed forwarding target".
ed. If station fixed forwarding was activated it is now
switched off. If a forwarding key has been configured it
is deactivated.
20
Step by Step
Making Calls – Basic Functions
Station variable forwarding
With station variable forwarding you can choose between 6 different types of call forwarding:
• Station variable unconditional/all forwarding
– forwarding for internal calls only
– forwarding for external calls only
– forwarding for both internal and external calls
• Forwarding for busy (int/ext)
• Forwarding after no answer (int/ext)
• Forwarding for busy and ring no answer
The forwarding types are mutually exclusive except for
forwarding for internal and forwarding for external. You
can program a forwarding destination for both of the
two exceptions and thus activate them both.
Example:
You had activated station variable forwarding. You now
program and thus activate forwarding after timeout. Station variable forwarding is automatically deactivated and
its forwarding destination is deleted.
program/service
Destinations?
Call forwarding?
FWD-ALL-BOTH off
Next forwarding type? >
Fixed forwarding off
Next forwarding type? >
Fixed forwarding off
22805 Eric Brown>
Selection of a station variable forwarding type
Select the items Destinations and Forwarding in the
Service Menu.
Press the key. The lamp lights up.
: Confirm.
: Confirm.
"Station variable forwarding" will be offered first.
Output on first line display.
Output on second line display.
: Confirm to select the next forwarding type.
Output on first line display.
Output on second line display.
or If you have already programmed a station fixed forward-
ing destination.
Output on first line display.
Output on second line display.
FWD-ALL-INT off
Next forwarding type? >
: Confirm to select the next station variable forwarding
type
Output on first line display.
Output on second line display.
21
Making Calls – Basic Functions
Step by Step
: To select the next station variable forwarding type.
FWD-ALL-EXT off
Next forwarding type? >
or
> To edit the current station variable forwarding type.
FWD-ALL-EXT off
Enter destination: >
program/service
Destinations?
Call forwarding?
Next forwarding type? >
Next forwarding type? >
Next forwarding type? >
Enter destination: >
> :
: Confirm.
: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows " Station fixed forwarding".
: Confirm. Display shows "Forwarding for internal".
> Open a forwarding type, for example, "Forwarding for in-
p
Output on first line display.
Output on second line display.
Output on first line display.
Output on second line display.
Programming/changing the forwarding destination
Press the key. The lamp lights up.
ternal".
Enter the number of the forwarding destination. Any
destination previously saved will be overwritten
Save?
> : Confirm when the complete number has been entered.
To select a different forwarding type, proceed as described on Æ page 21.
If station variable forwarding was previously programmed and activated, it is deactivated and the forwarding destination is deleted (for exception, see
Æ page 21). Station fixed forwarding is deactivated.
Deleting a forwarding destination
A station variable forwarding destination is automatically deleted when the forwarding type is switched off.
22
Making Calls – Basic Functions
Step by Step
Activating station variable forwarding
Station variable forwarding is automatically activated
when the forwarding destination is programmed.
Unconditional variable programming can also be activated in the idle menu.
Var. call forw. on?
> : Select and confirm while the phone is idle.
p Enter the number of the destination.
If you enter a cross-system number, you must
press
r after entering the number.
Save?
: Confirm. This also activates the forwarding facility.
Deactivating station variable forwarding
You can deactivate all station variable forwarding types
in the Service Menu.
program/service
Destinations?
Call forwarding?
Next forwarding type? >
Next forwarding type? >
Next forwarding type? >
: Confirm.
: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows "Station fixed forwarding".
: Confirm. Display shows "Forwarding for internal".
> Open a forwarding type, for example, "Forwarding for in-
Press the key. The lamp lights up.
ternal".
Deactivate?
> : Select and confirm. Station variable forwarding is deac-
tivated and the forwarding destination is deleted.
FWD-ALL-INT off
Output on first line, for example, for "Forwarding for internal".
To select another station variable forwarding type, proceed as described on Æ page 21.
Checking forwarding
To check up on the status of the forwarding types, proceed as described on Æ page 21. The status "ON" or
"OFF" is shown in the first line. The forwarding destination is shown in the second line display if this station
variable forwarding type is activated.
23
Making Calls – Basic Functions
Step by Step
Deactivating station variable forwarding in the idle
menu
You can also deactivate the following station variable
forwarding types in the idle menu:
• Station variable forwarding
• Forwarding for internal and for external
Call forwarding off?
> : Select and confirm while the phone is idle. Forwarding
is deactivated and the forwarding destination is deleted.
Using the callback function
If the telephone that you have called is busy or there is
no answer, you can request a callback. This also applies
to external calls via ISDN switching centers. This saves
you having to dial the number repeatedly. You are then
called back
• as soon as the other party terminates his or her call
• as soon as the other party makes and completes a
call
• as soon as the other party checks his or her mailbox
and responds to your callback request Æ page 36.
Storing a callback request
Precondition: The internal called party is busy or there
is no answer.
Callback?
Callback?
> : Select and confirm (if the other party has programmed
: Confirm.
or
call forwarding, you will be called back from the call
forwarding destination).
Answering a callback request
Precondition: A callback request has been saved.
The telephone rings. The Cancel Callback message informs you that this is a callback.
n Lift the handset. You hear ringing tone.
Speaker
or Press the key. The lamp lights up. You hear ringing tone.
You are in speakerphone mode (not available with
optiPoint 410 economy).
24
Step by Step
Making Calls – Basic Functions
Rejecting a callback request
The telephone rings. The Cancel Callback message informs you that this is a callback.
Cancel callback?
: Confirm.
or Let the telephone ring four times; do not answer the
call.
Checking/cancelling saved callback requests
Precondition: You have saved callback requests.
Display callback?
> : Select and confirm.
The oldest entry is displayed first.
Next callback?
> : Select and confirm to view further entries.
Canceling an entry that is displayed:
Delete?
> : Select and confirm.
Ending:
program/service
Press the key. The lamp goes out.
25
Making Calls – Basic Functions
Step by Step
Saving Repertory Dialing Numbers on
a Key
Store/process on destination dial number
There are many use examples for using the linking of
code and PIN numbers with call numbers or codes and
destination call numbers. For instance:
• Direct talk with destination
• Call number dialling with pause
• Press the automatic call-back with destination call
number.
program/service
Save?Enter Pause?
Save?Enter Consult?
Press key. The lamp lights up.
Press the desired destination dial key to use the key
module of the second level in the optPoint, and press
"Shift" beforehand.
The current key assignment is displayed. "Enter new
number" appears in the second line.
Enter the number with pause (example)
p Enter the number
Select and confirm. A "P" appears in the display.
p Enter more numbers
or Or enter number with automatic call-back
(Example)
Select and confirm. "RF" appears in the display.
p Add destination call number
If you press this key when a call is in progress, a
call-back operation is executed immediately. The
first caller waits and the number of the stored
destination party is dialled.
26
Save?Delete?
Save?Save?
or just delete the existing number
Select and confirm. The number is deleted.
Store entry
Select and confirm. Your entries are saved.
or If you have mistyped the entry:
Step by Step
Making Calls – Basic Functions
Cancel?
Return?
Select, confirm and enter the sequence again.
Quit function without change
Select and confirm. The function is aborted without any
change.
You can dial the saved telephone number or sequences by pressing a single key Æ page 28. The
maximum number of characters in the destination dial key is 22.
Note: The length of a pause is 3 characters.
Label the keys that have already been assigned
Æ page 97.
Storing a number for redialing
Precondition: Your telephone is programmed for
"Saved number redial" not "Last number redial".
Storing a caller’s number or a number
that has been dialed
Saved no. redial
Speaker
program/service
Saved no. redial
New entry?
Save?
You are still on the phone with someone you have called
or someone has called you and whose number appeared on your display.
Press the key. "Saved" is displayed.
Press the key. The lamp goes out.
t Replace the handset.
or
Storing any number
Precondition: Your telephone is in the idle state or you
are conducting a call and the other party informs you of
a number that you would like to save.
Press the key.
Press the key.
: Confirm.
p Enter the number.
: Confirm.
You can dial the saved telephone number at the
push of a button Æ page 15.
27
Making Calls – Basic Functions
Step by Step
Dialing with repertory keys
Precondition: You have saved a number on a repertory
dialing key Æ page 26.
Press the key with the saved number.
If the number is on the second level, press the shift key
beforehand.
The other party answers:
n Lift the handset.
or With the handset on-hook: speakerphone (not available
with optiPoint 410 economy).
28
Step by Step
Making Calls – Basic Functions
Telephone settings
Adjusting the ringer volume
u or v Press one of the keys when the telephone is idle.
Ringer volume?
: Confirm.
u or v To increase/decrease the volume: keep pressing the
keys until the desired volume level has been reached.
: Save.
Adjusting the ringer pitch
u or v Press one of the keys when the telephone is idle.
Ringer pitch?
> : Select and confirm.
u or v Changing the pitch: keep pressing the keys until the de-
sired pitch has been reached.
: Save.
Setting the volume of the alerting tone
You hear the alerting tone, for example, when you receive a second call during a call in progress or when a
call has not been taken by any member of your pickup
group.
u or v Press one of the keys when the telephone is idle.
Warning tone?
> : Select and confirm.
u or v To increase/decrease the volume: keep pressing the
keys until the required volume level has been reached.
: Save.
29
Making Calls – Basic Functions
Step by Step
Adapting the speakerphone function to the
acoustics of your room
This function is not available with
optiPoint 410 economy.
To improve the clarity of voice transmission during
speakerphone conversations, you can adapt the microphone sensitivity of your telephone to suit the acoustics
of your room ("normal room"/"reverberating room"/
"soundproofed room").
u or v Press one of the keys when the telephone is idle.
Hands-free mode?
> : Select and confirm.
Speakerphone mode?
> : Select and confirm (used in US).
u or v Select the type of room (acoustics). Keep pressing the
keys until the required setting is displayed.
: Save.
Adjusting the angle of the display
By swivelling the display unit, you can adjust it so that
you can read the displays clearly from your normal sitting position.
Adjusting the display contrast
The display has four contrast levels that you can set according to your light conditions.
u or v Press one of the keys while the phone is idle.
Display contrast? >
> : Select and confirm.
u or v Change the display contrast. Press the key repeatedly
until the desired level is obtained
: Save.
30
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