Siemens OptiPoint 410 Operation Manual

HiPath 4000

optiPoint 410 economy
optiPoint 410 standard

Operating Instructions

About these Operating Instructions

These Operating Instructions describe the use of the optiPoint 410 in conjunction with the
HiPath 4000 Communication Server, Version 1.0.
They describe all functions you can use from your telephone. You may find that some func­tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:

• The function has not been configured for your telephone - please contact your service
personnel.

• Your communications platform does not support this function - please contact your ser­vice personnel.

Important Notes

Never operate the telephone in an environment where there is a risk of
explosion.

Only use Siemens accessories. The use of other manufacturers’ acces­sories may be dangerous and will render the warranty and approval null
and void.

Never open the telephone set or an add-on unit. If any problems arise,
contact your service personnel.

The information provided in this document contains merely general descriptions or charac­teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.

The telephone must not come into contact with abrasive liquids or liquids which are liable
to discolor it, such as tea, coffee, fruit juices or soft drinks.
Care of the telephone Æ page 99.

Labels

The CE symbol certifies compliance of this equipment with the EU and UL
directives.

This device has been manufactured in accordance under a certified environ­mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.

2

Contents

Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 8

The optiPoint 410 economy/standard control panel . . . . . . . . . . . . . . . . 8

How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How to activate functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... via the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

... using a function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional multiline and group functions . . . . . . . . . . . . . . . . . . . . . 11

Additional executive/secretary functions (not used in US). . . . . . . . 11

Optional main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How to make best use of your telephone. . . . . . . . . . . . . . . . . . . . . . . 12

Making Calls – Basic Functions . . . . . . . . . . . . . . . 13

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Answering a call with the handset. . . . . . . . . . . . . . . . . . . . . . . . . . 13

Answering a call via the speaker key (speakerphone) . . . . . . . . . . . 13

Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . 16

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Station fixed forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Station variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . . 25

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 26

Store/process on destination dial number . . . . . . . . . . . . . . . . . . . . 26

Storing a number for redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3

Contents

Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the ringer volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting the ringer pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . 29

Adapting the speakerphone function to the acoustics of your room 30

Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Selecting the language for user prompts (displays). . . . . . . . . . . . . 31

Making Calls – Convenience Functions . . . . . . . . 32

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Group call and pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Picking up a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Taking a call in a hunt group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Incoming call on loudspeaker (speaker call 2-way) . . . . . . . . . . . . . 33

Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using a call list (missed calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . 37

During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the call waiting function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Activating/deactivating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 38

Answering the waiting call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Re-indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Group park and retrieval of call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Station controlled conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Entering commands with tone dialing (DTMF suffix dialing) . . . . . . 46

System-wide parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Parking a call automatically and taking it at a later date . . . . . . . . . . 47

Parking a call manually and then taking it at a later date . . . . . . . . . 48

Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Parking is not possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . 51

Using HiPath 4000 as an intercommunication system . . . . . . . . . . . . . 52

System-wide voice calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Voice calling in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Announcement to all members of a line group . . . . . . . . . . . . . . . . 56

4

Contents

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Activating and deactivating forwarding using features settings . . . 57

System call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Call forwarding via code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Call-forwarding via call-forwarding key. . . . . . . . . . . . . . . . . . . . . . . 59

Delayed call-forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 61

Storing a destination for another

telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 61

Storing a destination for fax, PC or busy/activating call forwarding . 62

Checking/deactivating call forwarding for another telephone . . . . . 63

Checking/deactivating call forwarding for fax, PC or busy. . . . . . . . 64

Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 64

Saving Functions and Appointments . . . . . . . . . . . 65

Saving individual speed dialing numbers. . . . . . . . . . . . . . . . . . . . . . . . 65

Saving a function on a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Creating timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 68

Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Call duration display (cost display). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . 70

Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Suppressing your number on called party’s display . . . . . . . . . . . . . . . 71

Malicious call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . 73

Using a different telephone

in the same way as your own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 73

Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . 74

5

Contents

Making multiline calls . . . . . . . . . . . . . . . . . . . . . . . 75

Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Dialing with line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Alternating between different lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Ending a call on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Adding another party to a line (conference). . . . . . . . . . . . . . . . . . . 81

With automatic privacy configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Allow bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Preventing bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 82

Holding a call on a line key and retrieving it. . . . . . . . . . . . . . . . . . . . . . 83

Holding a call on a line key exclusively and retrieving it . . . . . . . . . . . . 83

Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Storing and activating station variable call forwarding for a line . . . 84

Storing and activating a station fixed call

forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Reactivating station fixed call forwarding for a line (without storing a

different destination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Cancelling the station fixed call forwarding destination. . . . . . . . . . 86

Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . . 86

Making calls in an executive/secretary team

(not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Calling executive or secretary’s office. . . . . . . . . . . . . . . . . . . . . . . . . . 87

The lamp statuses of direct station selection (DSS) keys . . . . . . . . 87

Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . . 87

Taking a call for the executive in the secretary’s office. . . . . . . . . . . . . 88

Taking a call for the executive during a call in progress. . . . . . . . . . 88

Extending a call to the executive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Forwarding calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . . 89

Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 89

Taking calls for other executive/secretary teams . . . . . . . . . . . . . . . . . 90

Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 90

Activating/deactivating call waiting for executive . . . . . . . . . . . . . . . . . 91

Using the call signal function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . 92

6

Contents

Calling a station directly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

The lamp statuses of direct station selection (DSS) keys . . . . . . . . 93

Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . . 93

Taking a call for a direct station selection (DSS) user . . . . . . . . . . . 93

Temporarity removing station from hunt group/

adding station to hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 95

Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 96

Labeling, documentation and accessories. . . . . . 97

Labeling Key Fields (not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Attaching a Station Number Label (not valid for US) . . . . . . . . . . . . . . . 98

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Advice for users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . 100

Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Important functions at a glance . . . . . . . . . . . . . . 105

Maximum Service Menu functions available . . 107

7

Basic Usage Instructions

Basic Usage Instructions

The optiPoint 410 economy/standard control panel

Handset

Display

Fixed function keys

Speaker for open listening

Keys for telephone settings

Key for scrolling to functions

Dialing keypad Key for confirming a function

Permanently assigned function keys

for basic, enhanced,
multiline and team functions (example):

program/service

Redial

Mailbox

Speaker

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

*
*

Handsfree microphone
(optiPoint 410 standard only)

Variant:

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

Privacy

Hold

Exclusive hold

*
*
*

* keyset configuration Æ page 75 with line keys.

8

[Line]

[Line]

[Line]

Step by Step

Basic Usage Instructions

How to use this user guide

The operating procedures are presented in a logical
sequence in the colored column. The symbols used
have the following meanings:

n Lift the handset.
t Replace the handset.

o Enter number or code.

u or v Press the setting keys on the telephone.

program/service

Speaker

Executive

Consultation?

Ringer pitch?

> : Look for the selection option.

: The selection option is shown on the display.

Press the key.

Press the key that is lit.

Press the key that is flashing.

Confirm with key

Press keys
the display.
Then confirm with key

< > until the selection option appears on

:.

:.

Display

Callback?
Please dial? >

Line 1 contains instructions or acknowledgment mes­sages, depending on the particular situation.

Line 2 contains selection options for functions, which

you can confirm by means of :. If the character ">" is

visible on the right-hand side, there are further selection
options, which can then be accessed using

< >.

9

Basic Usage Instructions

Step by Step

How to activate functions

... directly

Certain functions can be selected directly in the idle
state, for example:

Var. call forw. on?

> : Make your selection with < > and confirm it with

:.

Other functions can be selected directly in certain
call situations.

You dial a number but the other party is busy:

Callback?

Dial again?

> : Make your selection with < >, confirm it with :

: Confirm with :.

or

and dial another number.

... via the Service Menu

First press the program/service key. You are then of­fered a number of selection options. Example: sup­pressing the number display at the called party
Æ page 34:

program/service

lf Use the service code to switch to the Display Suppres-

program/service

More features?

> : Make your selection with < > and confirm it with

Press the key.

sion function. The service codes are listed in the quick­reference operating instructions (appendix).

or

Press the key.

:.

Display suppression?

> : Select again with < > and confirm with : .

... using a function key

You can activate directly a HiPath function that you have
saved on a key Æ page 65, for example

Second call

10

Press the key. The function is executed.

Step by Step

Basic Usage Instructions

Which functions can be used?

Basic and enhanced functions

You can use all of the communication platform’s basic
and enhanced functions that are offered in the dialog on
the display, in the service menu, in a main menu and on
the function keys.

Additional multiline and group functions

Æ page 75

These are configured by the service personnel. You can
use the multiline and group functions in addition to the
basic and enhanced-convenience functions. A tele­phone with line keys is identifiable by the fact that your
number and the numbers of your colleagues have been
assigned to line keys. You have access to all lines and
you can also make calls via several lines simultaneously.

The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on several lines simultaneously.

Additional executive/secretary functions (not
used in US)

Æ page 87

These are configured by the service personnel. You can
use the executive/secretary functions in addition to the
basic and enhanced-convenience functions. A tele­phone with an executive/secretary (not used in US) con­figuration is identifiable by the executive or secretary
line keys for direct calls to the executive or to the secre­tary’s office. An executive/secretary telephone also has
an intercept key, while a secretary’s telephone has a
pickup and a deputy key.

11

Basic Usage Instructions

Step by Step

Optional main menu

Your system administrator can provide a customized
key to give you access to a main menu. On this main
menu you can choose from the following options:

Main menu

Speed dial features?

> : Use functions such as the redial or speed dial features.

More features?

> : Launch functions such as forwarding or code input.

View active features?

> : View active features such as forwarding or do-not-

Program/Service?

> : Branch to the usual service menu.

Phone settings?

> : Branch to the settings on the service menu.

Exit?

> : Exit the menu.

Press the key.

disturb.

The menu item “Main menu?” will be available on
every submenu.

How to make best use of your
telephone

• No doubt you have colleagues or outside business
associates to whom you make frequent calls. You
can save a great deal of time and effort by storing
these numbers on keys (Storing a speed dialing
number on a key Æ page 26).

• All too often the number you have dialed is busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function Æ page 24.

12

Step by Step

Making Calls – Basic Functions

Making Calls – Basic Functions

Answering calls

Answering a call with the handset

The telephone rings. The caller is displayed.

n Lift the handset.

Answering a call via the speaker key
(speakerphone)

This function is not available with
optiPoint 410 economy.

Speaker

Speaker

The telephone rings. The caller is displayed.

Press the key. The lamp lights up.
You are in speakerphone mode.

u or v Increase or decrease the volume. Keep pressing the

keys until the desired volume level is set.

Ending the call:

Press the key. The lamp goes out.

Notes for speakerphone mode:

• Tell the called party that you are using speaker­phone.

• The speakerphone conversing equipment works
best at low volume settings.

• The ideal distance between yourself and the tele­phone for speakerphone conversing is approx.
20 inches.

13

Making Calls – Basic Functions

Step by Step

Switching to speakerphone

This function is not available with
optiPoint 410 economy.

Precondition: You are making a call with the handset.

Speaker

and

t Press the speaker key and release, then put the hand-

set down and continue the call.

Switching to the handset

This function is not available with
optiPoint 410 economy.

Precondition: You are on the phone in speakerphone
mode.

n Lift the handset. Continue the call.

Open listening

You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching to the speaker.

Precondition: You are making a call with the handset.

Speaker

Speaker

To a c t i v a t e :

Press the key. The lamp lights up.

To d e a c t i va t e :

Press the key. The lamp goes out.

Making Calls

Dialing with the handset off-hook

n Lift the handset.
p Internal: Enter the number.

External: Enter the access code and the number.

The called party is busy or does not answer:

t Replace the handset.

14

Step by Step

Making Calls – Basic Functions

Dialing with the handset on-hook

p Internal: Enter the number.

External: Enter the access code and the number.

The called party answers. The call is on your speaker:

n Lift the handset.

or When handset is on-hook: speakerphone not available

with optiPoint 410 economy.

The called party is busy or does not answer:

Speaker

Saved no. redial

Press the key. The lamp goes out.

Ending the call

t Replace the handset.

Saved number redial

If your telephone is configured for this type of redialing,
you can save a number and then dial it later Æ page 27.
You can redial the number at the push of a button.

Press the key.

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (not available

with optiPoint 410 economy).

15

Making Calls – Basic Functions

Step by Step

Last number redial

If your telephone is configured for this type of redialing,
each number dialed is saved for possible redialing.

Last no. redial

p Enter your individual code for Last Number Redial

or

Consultation?

Enter the code!

Press the key.

(if necessary, ask the service personnel).

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (not available

with optiPoint 410 economy).

Making a second call (consultation)

During a call in progress you can set up a second call,
for example, to obtain information. The first party is
placed on hold.

: Confirm.

p Make your call to the second party.

Release the second call – return to the first call:

Release and return?

: Confirm.

Alternating between two calls (toggling)

Precondition: You have either made a second call (see
above) or taken a waiting call Æ page 38 during a call in
progress.

To switch to the waiting party:

To g g l e / C o n n e c t ?

> : Select and confirm.

To g g l e ?

> : Select and confirm (used in US).

Release the present call – return to the other call:

Release and return?

> : Select and confirm.

Setting up a conference call:

Conference?

: Confirm.

An alerting tone indicates that all three users have been
interconnected to form a conference circuit.

16

Step by Step

Making Calls – Basic Functions

Transferring a call

If the person you are conversing with wishes to be
transferred to one of your colleagues, you can transfer
the call to this third party.

Extending the call with prior announcement:

Consultation?

Start transfer?

> : Select and confirm.

: Confirm.

US:

p Call the other party and inform him or her that the wait-

ing user wishes to be put through.

t Replace the handset. The two users are connected to

each other.

Extending the call without prior announcement:

Start transfer?

> : Select and confirm.

p Enter the number of the desired party.

t Replace the handset.

If a connection is not set up between the other
two parties within 40 seconds, you are recalled.
You are then connected to the first party again.

17

Making Calls – Basic Functions

Step by Step

Call Forwarding

Using call forwarding

You can program two types of call forwarding:

• Station fixed forwarding

• station variable forwarding

With station fixed forwarding you can program a for­warding destination that will remain valid until you
change or delete it. This forwarding function can be
switched on and off.

With station variable forwarding you can choose be­tween 6 different types of forwarding:

• Station variable unconditional/all forwarding
– forwarding for internal calls only

– forwarding for external calls only
– forwarding for both internal and external calls

• Forwarding for busy (int/ext)

• Forwarding after no answer (int/ext)

• Forwarding for busy and ring no answer

Call forwarding is activated when a forwarding destina­tion is programmed. When the station variable forward­ing function is switched off, the forwarding destination
is automatically deleted

1

, and

When forwarding is activated you can see the following
display in the idle menu:

Forwarding type Display message

Station fixed forwarding
Station variable

forwarding

Forwarding for internal/
external calls only

Forwarding for busy Forwarding on busy On

Forwarding after time Forwarding on timeout On

Forwarding for busy and
ring no answer

Station fixed forwarding Fixed forwarding On

See Æ page 58 to find out how to activate/de-activate
call forwarding via codes or an installed forwarding key.

1. Station fixed forwarding is optional

Forwarding to e.g. 222 Eric
Brown (own number)

Forwarding for internal/
external On

Forwarding on busy or
timeout On

18

Step by Step

Making Calls – Basic Functions

Station fixed forwarding

If you have programmed a forwarding destination for
station fixed forwarding, you can activate and deacti­vate the forwarding facility either in the program/service
menu or with a forwarding key configured by your ser­vice personnel. The programmed forwarding destina­tion remains valid until you change or delete it.

Programming/changing a forwarding destination

program/service

Destinations?

Call forwarding?

Next forwarding type? >

Next forwarding type? >

Enter destination: >

Save?

program/service

Destinations?

Press the key. The lamp lights up.

: Confirm.

: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows "Station fixed forwarding". If for-

warding has been programmed the destination is dis­played.

> Start "Station fixed forwarding".

p Enter the number of the forwarding destination. Any

destination previously saved will be overwritten.

: Confirm when the complete number has been entered.

Activating/deactivating station fixed forwarding

You can only activate station fixed forwarding if a desti­nation number has been programmed.

Press the key. The lamp lights up.

: Confirm.

Call forwarding?

Next forwarding type? >

: Confirm. Display shows "Station variable forwarding".

: Confirm. Display shows "Station fixed forwarding". If for-

warding has been programmed the destination is dis­played, whether forwarding is switched on or off.

22805 Eric Brown>

Activate?

> : Select and confirm. Station fixed forwarding is activated.

Fixed forwarding on

: Start "Station fixed forwarding".

Output in first line. The following display message ap­pears in the idle menu:
Forward to
for example, 2223 Klaus Meier (own number).

or

Deactivate?

> : Select and confirm. Station fixed forwarding is deacti-

vated.

Fixed forwarding off

Output on first line display.

19

Making Calls – Basic Functions

Step by Step

If station variable forwarding was previously pro­grammed and activated, it is deactivated and the for­warding destination is deleted.

Deactivating station fixed forwarding in the idle menu

You can also deactivate station fixed forwarding in the
idle menu.

Call forwarding off?

> : Select and confirm. Station fixed forwarding is deacti-

vated. The destination number is retained.

Activating and deactivating with call forwarding key

Activating

Call forwarding

Press the key. The lamp lights up.

Deactivating

Call forwarding

Press the key. The lamp goes out.

Deleting the destination for station fixed forwarding

You can delete the destination for fixed forwarding.

program/service

Destinations?

Call forwarding?

Next forwarding type? >

: Confirm.
: Confirm. Display shows "Station variable forwarding".

: Confirm. Display shows "Station fixed forwarding" and

Press the key. The lamp lights up.

the forwarding destination.

22805 Eric Brown>

Delete?

> : Select and confirm. The forwarding destination is delet-

: Display "fixed forwarding target".

ed. If station fixed forwarding was activated it is now
switched off. If a forwarding key has been configured it
is deactivated.

20

Step by Step

Making Calls – Basic Functions

Station variable forwarding

With station variable forwarding you can choose be­tween 6 different types of call forwarding:

• Station variable unconditional/all forwarding
– forwarding for internal calls only

– forwarding for external calls only
– forwarding for both internal and external calls

• Forwarding for busy (int/ext)

• Forwarding after no answer (int/ext)

• Forwarding for busy and ring no answer

The forwarding types are mutually exclusive except for
forwarding for internal and forwarding for external. You
can program a forwarding destination for both of the
two exceptions and thus activate them both.

Example:
You had activated station variable forwarding. You now
program and thus activate forwarding after timeout. Sta­tion variable forwarding is automatically deactivated and
its forwarding destination is deleted.

program/service

Destinations?

Call forwarding?

FWD-ALL-BOTH off

Next forwarding type? >

Fixed forwarding off

Next forwarding type? >

Fixed forwarding off

22805 Eric Brown>

Selection of a station variable forwarding type

Select the items Destinations and Forwarding in the
Service Menu.

Press the key. The lamp lights up.

: Confirm.
: Confirm.

"Station variable forwarding" will be offered first.

Output on first line display.

Output on second line display.

: Confirm to select the next forwarding type.

Output on first line display.

Output on second line display.

or If you have already programmed a station fixed forward-

ing destination.

Output on first line display.

Output on second line display.

FWD-ALL-INT off

Next forwarding type? >

: Confirm to select the next station variable forwarding

type

Output on first line display.

Output on second line display.

21

Making Calls – Basic Functions

Step by Step

: To select the next station variable forwarding type.

FWD-ALL-EXT off

Next forwarding type? >

or

> To edit the current station variable forwarding type.

FWD-ALL-EXT off

Enter destination: >

program/service

Destinations?

Call forwarding?

Next forwarding type? >

Next forwarding type? >

Next forwarding type? >

Enter destination: >

> :

: Confirm.

: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows " Station fixed forwarding".

: Confirm. Display shows "Forwarding for internal".

> Open a forwarding type, for example, "Forwarding for in-

p

Output on first line display.

Output on second line display.

Output on first line display.

Output on second line display.

Programming/changing the forwarding destination

Press the key. The lamp lights up.

ternal".

Enter the number of the forwarding destination. Any
destination previously saved will be overwritten

Save?

> : Confirm when the complete number has been entered.

To select a different forwarding type, proceed as de­scribed on Æ page 21.

If station variable forwarding was previously pro­grammed and activated, it is deactivated and the for­warding destination is deleted (for exception, see
Æ page 21). Station fixed forwarding is deactivated.

Deleting a forwarding destination

A station variable forwarding destination is automatical­ly deleted when the forwarding type is switched off.

22

Making Calls – Basic Functions

Step by Step

Activating station variable forwarding

Station variable forwarding is automatically activated
when the forwarding destination is programmed.

Unconditional variable programming can also be activat­ed in the idle menu.

Var. call forw. on?

> : Select and confirm while the phone is idle.

p Enter the number of the destination.

If you enter a cross-system number, you must
press

r after entering the number.

Save?

: Confirm. This also activates the forwarding facility.

Deactivating station variable forwarding

You can deactivate all station variable forwarding types
in the Service Menu.

program/service

Destinations?

Call forwarding?

Next forwarding type? >

Next forwarding type? >

Next forwarding type? >

: Confirm.
: Confirm. Display shows "Station variable forwarding".
: Confirm. Display shows "Station fixed forwarding".

: Confirm. Display shows "Forwarding for internal".

> Open a forwarding type, for example, "Forwarding for in-

Press the key. The lamp lights up.

ternal".

Deactivate?

> : Select and confirm. Station variable forwarding is deac-

tivated and the forwarding destination is deleted.

FWD-ALL-INT off

Output on first line, for example, for "Forwarding for in­ternal".

To select another station variable forwarding type, pro­ceed as described on Æ page 21.

Checking forwarding

To check up on the status of the forwarding types, pro­ceed as described on Æ page 21. The status "ON" or
"OFF" is shown in the first line. The forwarding destina­tion is shown in the second line display if this station
variable forwarding type is activated.

23

Making Calls – Basic Functions

Step by Step

Deactivating station variable forwarding in the idle
menu

You can also deactivate the following station variable
forwarding types in the idle menu:

• Station variable forwarding

• Forwarding for internal and for external

Call forwarding off?

> : Select and confirm while the phone is idle. Forwarding

is deactivated and the forwarding destination is deleted.

Using the callback function

If the telephone that you have called is busy or there is
no answer, you can request a callback. This also applies
to external calls via ISDN switching centers. This saves
you having to dial the number repeatedly. You are then
called back

• as soon as the other party terminates his or her call

• as soon as the other party makes and completes a
call

• as soon as the other party checks his or her mailbox
and responds to your callback request Æ page 36.

Storing a callback request

Precondition: The internal called party is busy or there
is no answer.

Callback?

Callback?

> : Select and confirm (if the other party has programmed

: Confirm.

or

call forwarding, you will be called back from the call

forwarding destination).

Answering a callback request

Precondition: A callback request has been saved.
The telephone rings. The Cancel Callback message in­forms you that this is a callback.

n Lift the handset. You hear ringing tone.

Speaker

or Press the key. The lamp lights up. You hear ringing tone.

You are in speakerphone mode (not available with
optiPoint 410 economy).

24

Step by Step

Making Calls – Basic Functions

Rejecting a callback request

The telephone rings. The Cancel Callback message in­forms you that this is a callback.

Cancel callback?

: Confirm.

or Let the telephone ring four times; do not answer the

call.

Checking/cancelling saved callback requests

Precondition: You have saved callback requests.

Display callback?

> : Select and confirm.

The oldest entry is displayed first.

Next callback?

> : Select and confirm to view further entries.

Canceling an entry that is displayed:

Delete?

> : Select and confirm.

Ending:

program/service

Press the key. The lamp goes out.

25

Making Calls – Basic Functions

Step by Step

Saving Repertory Dialing Numbers on
a Key

Store/process on destination dial number

There are many use examples for using the linking of
code and PIN numbers with call numbers or codes and
destination call numbers. For instance:

• Direct talk with destination

• Call number dialling with pause

• Press the automatic call-back with destination call
number.

program/service

Save?Enter Pause?

Save?Enter Consult?

Press key. The lamp lights up.

Press the desired destination dial key to use the key
module of the second level in the optPoint, and press
"Shift" beforehand.

The current key assignment is displayed. "Enter new
number" appears in the second line.

Enter the number with pause (example)

p Enter the number

Select and confirm. A "P" appears in the display.

p Enter more numbers

or Or enter number with automatic call-back

(Example)

Select and confirm. "RF" appears in the display.

p Add destination call number

If you press this key when a call is in progress, a
call-back operation is executed immediately. The
first caller waits and the number of the stored
destination party is dialled.

26

Save?Delete?

Save?Save?

or just delete the existing number

Select and confirm. The number is deleted.

Store entry

Select and confirm. Your entries are saved.

or If you have mistyped the entry:

Step by Step

Making Calls – Basic Functions

Cancel?

Return?

Select, confirm and enter the sequence again.

Quit function without change

Select and confirm. The function is aborted without any
change.

You can dial the saved telephone number or se­quences by pressing a single key Æ page 28. The
maximum number of characters in the destinati­on dial key is 22.

Note: The length of a pause is 3 characters.

Label the keys that have already been assigned
Æ page 97.

Storing a number for redialing

Precondition: Your telephone is programmed for
"Saved number redial" not "Last number redial".

Storing a caller’s number or a number
that has been dialed

Saved no. redial

Speaker

program/service

Saved no. redial

New entry?

Save?

You are still on the phone with someone you have called
or someone has called you and whose number ap­peared on your display.

Press the key. "Saved" is displayed.

Press the key. The lamp goes out.

t Replace the handset.

or

Storing any number

Precondition: Your telephone is in the idle state or you

are conducting a call and the other party informs you of
a number that you would like to save.

Press the key.

Press the key.

: Confirm.

p Enter the number.

: Confirm.

You can dial the saved telephone number at the
push of a button Æ page 15.

27

Making Calls – Basic Functions

Step by Step

Dialing with repertory keys

Precondition: You have saved a number on a repertory
dialing key Æ page 26.

Press the key with the saved number.
If the number is on the second level, press the shift key
beforehand.

The other party answers:

n Lift the handset.

or With the handset on-hook: speakerphone (not available

with optiPoint 410 economy).

28

Step by Step

Making Calls – Basic Functions

Telephone settings

Adjusting the ringer volume

u or v Press one of the keys when the telephone is idle.

Ringer volume?

: Confirm.

u or v To increase/decrease the volume: keep pressing the

keys until the desired volume level has been reached.

: Save.

Adjusting the ringer pitch

u or v Press one of the keys when the telephone is idle.

Ringer pitch?

> : Select and confirm.

u or v Changing the pitch: keep pressing the keys until the de-

sired pitch has been reached.

: Save.

Setting the volume of the alerting tone

You hear the alerting tone, for example, when you re­ceive a second call during a call in progress or when a
call has not been taken by any member of your pickup
group.

u or v Press one of the keys when the telephone is idle.

Warning tone?

> : Select and confirm.

u or v To increase/decrease the volume: keep pressing the

keys until the required volume level has been reached.

: Save.

29

Making Calls – Basic Functions

Step by Step

Adapting the speakerphone function to the
acoustics of your room

This function is not available with
optiPoint 410 economy.

To improve the clarity of voice transmission during
speakerphone conversations, you can adapt the micro­phone sensitivity of your telephone to suit the acoustics
of your room ("normal room"/"reverberating room"/
"soundproofed room").

u or v Press one of the keys when the telephone is idle.

Hands-free mode?

> : Select and confirm.

Speakerphone mode?

> : Select and confirm (used in US).

u or v Select the type of room (acoustics). Keep pressing the

keys until the required setting is displayed.

: Save.

Adjusting the angle of the display

By swivelling the display unit, you can adjust it so that
you can read the displays clearly from your normal sit­ting position.

Adjusting the display contrast

The display has four contrast levels that you can set ac­cording to your light conditions.

u or v Press one of the keys while the phone is idle.

Display contrast? >

> : Select and confirm.

u or v Change the display contrast. Press the key repeatedly

until the desired level is obtained

: Save.

30

Step by Step

Making Calls – Basic Functions

Selecting the language for user prompts
(displays)

Your HiPath 4000 system can be configured for up to
five different languages. The first language pro­grammed is the default. If your telephone has a lan­guage key, you can program a different language.
The period of time for which the other language re­mains active depends on the language option that has
been configured. There are two possibilities:

• Static language option
The language remains programmed until you
select a different language.

• Temporary language option
The language remains programmed until the end of
the next call, after which the system reverts to the
default language.

Language

Selecting a language:

Press the key. The language selected appears on the
display for five seconds and is then set. Keep pressing
the key if you wish to select a different language.

This user guide can be ordered in other languag­es (not used in US) Æ page 97.

31

Making Calls – Convenience Functions

Step by Step

Making Calls – Convenience
Functions

Answering Calls

Group call and pickup

If a member of a pickup group does not answer a call
within 15 seconds (depending on the system), the other
members of the team hear an alerting tone.

Telephone in the idle state:

The telephone rings. The display shows: "Call for...".

n and Lift the handset and press the call pickup key. You have

Call pickup

now taken over the call.

Call pickup

or Press the call pickup key only.

You are in the speakerphone mode (not available with
optiPoint 410 economy).

In the course of a call:

Call pickup

Disconnect

Press the call pickup key.
The first party waits while you are connected to the
waiting party Æ page 80.

Ending the waiting call – back to the first:

Press the key.

Picking up a specific call

You hear another telephone ring and you know its sta­tion number or a colleague asks you (verbally) to pick up
a call for a specific telephone.
If you do not know the number, you can have it dis­played Æ page 33.

n Lift the handset.

Direct call pickup?

> : Select and confirm.

p Enter the station number of the telephone for which

you wish to (or have been requested to) pick up the call.
In this way you pick up the call.

32

Step by Step

Enter the code!

Making Calls – Convenience Functions

Having the number of the called station displayed

If the number of the station for which you (as a member
of a call pickup group) wish to pick up a call does not ap­pear on the display, you can enter the code for "Display
on request" after lifting the handset. If you are not sure
of this feature access code, ask the service personnel:

n Lift the handset.

After the code has been entered, the station number of
the telephone that has been called is displayed.

Taking a call in a hunt group

Calls are distributed to any idle member of a hunt group.

Your telephone rings.

n Lift the handset.

Incoming call on loudspeaker (speaker call
2-way)

A colleague addresses you directly over the speaker.
The speakerphone mode is automatically activated.

Answering via speakerphone is immediately possible.

This function is not available with
optiPoint 410 economy.

or

n Lift the handset and reply.

You can address the colleague directly
Æ page 37.

33

Making Calls – Convenience Functions

Step by Step

Activating/deactivating stop voice calling

You can prevent other persons from making direct calls
to you. Any attempt to address you directly via the loud­speaker will be changed to a normal call.

program/service

Press the key. The lamp lights up.

fg Enter the service code.

or

Feature settings?

> : Select and confirm.

Voice call protect?

> : Select and confirm.

and

Activate?

Deactivate?

:

or Confirm.

:

Dialing/Making Calls

Using a call list (missed calls)

If you are unable to take an external and/or an internal
call, this call request is saved in a call log. Your tele­phone can also be configured so that answered calls are
entered in this call log. Your telephone saves the last 6
outgoing and the last 12 incoming calls in chronological
order. Each call is assigned a time stamp. The display
begins with the most recent (unanswered) entry in the
log. If several calls are received from the same user, a
new entry is not made for each call; instead, the time
stamp is updated for this caller.

Viewing the call log

Precondition: Your service personnel has configured a

call log for your telephone.

program/service

Press the key. The lamp lights up.

ele Enter the service code for incoming calls.
elf Enter the service code for outgoing calls.

or

or

Destinations?

Call log?

> : Select and confirm.

Incoming calls?

Outgoing calls?

> : Select and confirm.

34

: Confirm.

: Confirm.

or

Step by Step

The first call in the call log is displayed:

User

32456 Hardy G.

Busy 25.10.15.30 >

Next call?

> : Select and confirm.

Date and time of the entry and reason for the entry. The
display begins with the most recent (unanswered) call.
If the party has called more than once, the number of
times this party called is displayed.

Displaying further calls from the list:

Ending call log viewing:

Making Calls – Convenience Functions

program/service

Output?

> : Select and confirm.

Delete?

> : Select and confirm.

Press the key. The lamp goes out.

Dialing a number from the call log

Precondition: You view the call log; the desired call is

displayed.

The user is called.

Deleting an entry from the call log

Precondition: You view the call log; the desired call is

displayed.

Speed-dial

Dialing with individual speed dialing numbers

Precondition: You have saved individual speed dialing

numbers Æ page 65.

program/service

Press the key. The lamp lights up.

g Enter the service code.

or

Use speed dialing?

> : Select and confirm.

and

d.m Enter the speed dialing number.

This can be also "00 to 19" or "00 to 29" for 20 or
30 individual speed numbers. These are referred
to as individual speed indexes.

35

Making Calls – Convenience Functions

Step by Step

n Lift the handset.

or With the handset on-hook: speakerphone (not available

The other party answers:

with optiPoint 410 economy).

Dialing with system speed dialing numbers

You will be supplied with a copy of the system (central)
speed dialing directory by your service personnel or you
will find it in the inhouse telephone directory or on your
PC.
After selecting a speed dialing number, which is the
saved system prefix of another telecommunications
system, you can immediately suffix-dial the station
number you require.

Using the mailbox

Callers who dialed your number during your absence
can leave a reminder message in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this facility is available).

Retrieval from mailbox

Mailbox

Jones Call

Jones Call

Output?

> : Select and confirm.

The lamp is lit if there are new entries in the mailbox.
Press the key.
The first entry is displayed. Keep pressing the mailbox
key to see the other messages.

Meaning of the display:

Call = callback request,
for example, from Mr. Jones

Answering a callback request

The callback request is displayed.

The user is called.

Deleting mailbox entries

The required entry is displayed.

Delete?

> : Select and confirm.

36

Step by Step

Making Calls – Convenience Functions

You cannot delete (new) voice messages that you
have not played back entirely. You can jump to the
end of a message by entering 66. This designa­tes the message as "old", thereby making it dele­table.

Terminating mailbox retrieval:

Mailbox

Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.

Using the mailbox function (optional)

Users with a mailbox (HiPath Xpressions) can use it by
calling the messaging extension, for example, set up
call forwarding types and check available messages.
Spoken user prompting directs you to all available func­tions. If call forwarding is active, the messaging exten­sion is shown on the display. Information on call for­warding can be found on Æ page 34.

Direct call to a colleague via loudspeaker
(voice calling)

You can make a direct call to an internal HiPath 4000
user via the loudspeaker in his or her telephone. You
can use the functions under "HiPath 4000 as an inter­communication system“ Æ page 52.

Precondition: Your telephone has a "voice calling" key.

Voice calling

Press the key.

p Enter the number.

Wait for voice calling tone.

n Lift the handset and speak to the other party.

or If the handset is on-hook: handsfree conversing.

If the called party has activated the stop voice
calling facility Æ page 34, he or she receives
voice calling as a normal call.

37

Making Calls – Convenience Functions

Step by Step

During a Call

Using the call waiting function

When you are expecting an important call, you should
activate the call waiting function. A waiting call is sig­naled to you if you are on the phone. You can then either
accept or disregard the waiting call.

Activating/deactivating call waiting

program/service

Press the key. The lamp lights up.

fe Enter the service code.

or

Feature settings?

> : Select and confirm.

Camp-on?

> : Select and confirm.

and

Activate?

Deactivate?

:

or Confirm.

:

Answering the waiting call

Precondition: You are on the phone. Call waiting is ac­tivated.

Call pickup

You hear the alerting tone. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.

Ending the waiting call, retrieving the first call:

38

Disconnect

Press the key.

t n Replace the handset and lift it again.

or

Step by Step

Making Calls – Convenience Functions

Using the switchover button

The switchover button that must be configured by your
system administrator can be used for the following
functions:

• consultation (return to the call being held or the con­ference being held)

• toggling

• accepting a waiting call

• accepting a group call

Waiting call

You hear a call-waiting tone. Information about the call
appears in the display.

Switchover

Switchover

Switchover

Press the flashing key to accept the waiting call. The
lamp is on.

To g g l i n g

You are connected to two users. One user is waiting.
The switchover lamp is on.

Press the key to switch over to the other user. The first
user waits.

Consultation

You call a second user. The second user does not an­swer.

Press the key to return to the waiting user or the waiting
conference.

Group call

You are connected to a single user. A group call is sig­nalled. Information about the group call appears in the
display.

Switchover

Press the flashing key to accept the group call. The first
user is placed on hold. The lamp is on.

39

Making Calls – Convenience Functions

Step by Step

n During a waiting call or consultation.

Re-indication

During an internal or external waiting call or consulta­tion, you can have information about the first call - call
number or subscriber name - shown briefly in the dis­play. Your service personnel must install a key for re-in­dication beforehand. The display can be assigned for
terminal devices with or without line keys.

Eric Brown
Return to held call?

Re-indication

3724 Ana Jackson
Purchasing

Eric Brown

Return to held call?

Display the current subscriber.

Press key.

Briefly: Information about the waiting subscriber.

The display for the current subscriber then reappears.

Re-indication mode cannot be obtained:

• While you are parking a call (group parking).

• During camp-on.

• While you are in a conference.

Group park and retrieval of call

You can park a call within the call pickup group on one
telephone and then continue it at a different telephone.

Parking the call:

40

Call park

Call park

Press the key. The key flashes at all telephones in the
team.

t Replace the handset.

Retrieving the call:

Press the flashing key. Continue the call.

Step by Step

Making Calls – Convenience Functions

Station controlled conference

In a station controlled conference you can include up to
8 internal and external users. Users with system tele­phones can execute or use all of the following func­tions. ISDN telephones and external users are passive
users - they can only be included in an existing confer­ence.

You can include users and conferences from a distant
system in your conference. The distant users can set up
and extend their own conference. The members of this
conference are included in your conference. But they
cannot execute or use the functions of your conference.

The following functions are supported for all conference
members (except members of an included conference)
with a system telephone:

• Setting up a conference when calling a user or re­ceiving a call or making a consultation call or receiv­ing a second call.

• Accepting a waiting call and including the caller in
the conference.

• Toggling between the conference and a consulta­tion call or waiting call.

• Holding a consultation call during a conference and
adding it to the conference.

• Interconnecting conference members from two in­dependent conferences via a distant network.

• Putting the conference on hold, if line keys are in­stalled.

• Receiving overview of all conference members.

• Transferring the conference to a new user.

The functions listed above can be carried out by all con­ference members at the same time.

41

Making Calls – Convenience Functions

Step by Step

Setting up a conference

You can set up a conference from any of the following
types of connection:

• single call

• consultation call

• waiting call

Starting a conference from a single call

You want to set up a conference.

You receive a call.

or

p You call another user.

Start conference?

> : Select and confirm.

p Call the second user.

Announce that a conference is to be set up.

Conference?

Conf.1-2-3

Add on to conference?

Consultation?

: Confirm.

You will receive the message "1 is your position".

This question will then be displayed.

Setting up a conference from a consultation call

You are connected to one user and call a second user.

: Confirm.

p Call the second user. The second user answers, you an-

nounce the conference.

Conference?

> : Select and confirm.

You will receive the message "1 is your position".

Setting up a conference from a waiting call

You are connected to one user and receive another call.

Call pickup

An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The other
party is placed on hold.

Conference?

> : Select and confirm.

You will receive the message "1 is your position". All
members are interconnected in a conference circuit.

42

Step by Step

Making Calls – Convenience Functions

Expanding the conference

Any member of the system conference can expand the
conference by

• calling another user and adding this person to the
conference

• adding a user to the conference from a consultation
call

• accepting a waiting call and adding the caller to the
conference.

Calling and adding another user

You intend to call another user and to add this person to
the conference.

Add on to conference?

: Select and confirm.

p Call the new user.

Announce the conference.

Conference?

Return to conference?

Consultation?

> : Select and confirm. The conference is placed on hold.

: Confirm.

The user is added to the conference.

If the new user does not answer:

: Confirm.

Expanding the conference from a consultation call

You wish to make a consultation call during the confer­ence.

p Call a user. Make the consultation call.

Conference?

> : Select and confirm to add the user from the consulta-

tion call to the conference.

or

To g g l e / C o n n e c t ?

> : Select and confirm.

To g g l e ?

> : Select and confirm (used in US).

or

Release and return?

> : Select and confirm to release the consultation call and

return to the conference.

43

Making Calls – Convenience Functions

Step by Step

Accepting a waiting call and adding it to the confer­ence

If you receive a waiting call during the conference (call
waiting function is activated), you can add this user to
the conference.

Call pickup

Conference?

> : Select and confirm to add the waiting caller to the con-

To g g l e / C o n n e c t ?

> : Select and confirm.

To g g l e ?

> : Select and confirm (used in US).

Release and return?

> : Select and confirm to release the waiting call and return

An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The confer­ence is placed on hold.

ference.

or

or

to the conference.

Transferring the conference

Any member can transfer the conference to a nonmem­ber called using the consultation or expand conference
functions. The new user is not yet a member of the con­ference. The conference cannot be transferred to a call­er whose call is answered by a member using the Call
Waiting function.

You are taking part in a conference.

Consultation?

> : Select and confirm. The conference is placed on hold.

p Call a user.

or

Add on to conference?

: Select and confirm.

p Call a user.

Announce that you are transferring the conference.

Transfer conference?

> : Select and confirm.

You are disconnected from the conference.

t Replace the handset.

44

Step by Step

During the conference

You are taking part in a conference with 3 to 8 members
and you wish to know about the other members or to
disconnect a member.

Viewing member information

View members? >

> : Select and confirm.

Making Calls – Convenience Functions

No. member No. 1

Next conference party? >

Next conference party? >

: Confirm to display the next member.

The display shows the name and call number of the oth­er member with lowest member number.

or

Stop viewing? >

> : Select and confirm to end the display.

or

Release party? >

> : Select and confirm to disconnect this member from the

conference. If there were only three members, the con­ference is now ended and the call continues as a two­party call.

Disconnecting the last member added

You wish to disconnect the last member added to the
conference.

Remove last party? >

> : Select and confirm. The last member added is discon-

nected. If there were only three members, the confer­ence is now ended.

Putting the conference on hold

If line keys are installed Æ page 75 you can put the con­ference on hold and make a call on another line.

Line

Press line key.

or

Hold?

> : Select and confirm.

The conference will be put on hold. The following mes­sage is displayed: 1st line: "Conference", 2nd line: "On
hold".

Line

Press the line key on which the conference is being held

- you are reconnected to the conference.

45

Making Calls – Convenience Functions

Step by Step

Entering commands with tone dialing
(DTMF suffix dialing)

This feature is not applicable for UK and other
countries using tone dialing (default).

After dialing a number, you can set tone dialing to ac­tivate equipment - such as an answering machine or an
automatic information or switching system - by dialing
commands in DTMF mode
(DTMF = dual-tone multifrequency dialing).

program/service

le Enter the service code.

More features?

> : Select and confirm.

DTMF suffix dialing?

> : Select and confirm.

Press the key. The lamp lights up.

or

You can now enter commands with keys 0 to 9, the star
key and the pound key.

DTMF mode is deactivated as soon as the con­nection is cleared down.

The "DTMF suffix dialing" display may appear af­ter you enter the number, depending on the PBX
configuration. You can then proceed to enter
commands as soon as you have dialed a number.

46

Step by Step

Making Calls – Convenience Functions

System-wide parking

On the HiPath 4000, you can park up to 10 internal and/
or external calls and take them at another telephone.
There are two ways of parking a call:

•Automatic parking

• Manual parking

Parking is not possible if:

• All park positions are occupied

• The park position you want is occupied

• The subscriber is the operator

• The call is a consultation call

• The call is a conference call

Parking a call automatically and taking it at a

System parking

System parking

later date

You can automatically park a call to your telephone in a
free parking position and take it at your telephone or an­other telephone.

Parking

Press key (must be installed).
The first free parking position number is seized and in­dicated in the display. The call is parked.

Also, you can initially place the call "on hold" by
confirming "consultation" and then parking the
call.

t Replace the handset.

Ta k i n g a p a r ke d c al l

Press key.

d ... m Enter the parking position number of the parked call and

continue the call.

47

Making Calls – Convenience Functions

Step by Step

Parking a call manually and then taking it at a
later date

You can manually park a call to your telephone at a free
parking position and take it at your telephone or another
telephone at a later date. This function can also be used
with telephones that do not have a display.

Parking via the keypad

Consultation?

p Enter the system code for system parking (if you have

Consultation?

: Confirm.

Enter the code!

any problems ask the service personnel).

d ... m Enter and note a parking position number (0 to 9).

The call has been parked.

t Replace the handset.

Parking via a repertory key

The system code for "system parking" + a parking num­ber or only the system code for "system parking" is pro­grammed on a repertory key Æ page 65.

: Confirm.

Press programmed repertory key.

or

Press programmed repertory key.

d ... m Enter and note a parking position number (0 to 9).

The call has been parked.

48

System parking

d ... m Enter and note a parking position number (0 to 9).

t Replace the handset.

Parking via "system parking" (only telephones
without a display)

Press key (must be installed).

The call has been parked.

t Replace the handset.

Step by Step

p Enter the system code for "system parking" (if you have

Making Calls – Convenience Functions

Taking a parked call

Via the keypad

n Lift the handset or use the speakerphone function (not

available with optiPoint 410 economy).

Enter the code!

d ... m Enter the parking position number (0 to 9) you have not-

n Lift the handset or use the speakerphone function (not

any problems ask the service personnel).

ed and continue the call.

Via the repertory key

available with optiPoint 410 economy).

Press the repertory key programmed with the system
code + parking position number and continue call.

System parking

or

Press the repertory key programmed with the system
code.

d ... m Enter the parking position number (0 to 9) you have not-

ed and continue call.

Via "system parking" (only for telephones with no
display)

n Lift the handset.

Press key (must be installed).

d ... m Enter the parking position number (0 to 9) you have not-

ed and continue call.

49

Making Calls – Convenience Functions

Step by Step

Parking is not possible

If all the parking positions or the selected parking posi­tion are occupied, or there is some other reason why
parking is not possible, an acoustic warning and a visual
warning are output.

Automatic parking

If all the parking positions are occupied, a display mes­sage indicating that all the parking positions are occu­pied is output, as is a continuous tone.

Return to held call?

Return to held call?

: Confirm and continue the call.

or

t Replace the handset. The held call is recalled.

Manual parking

If the parking position you want is occupied, a display
message and the busy tone are output.

: Confirm and continue the call.

or

t Replace the handset. The held call is recalled.

50

Making Calls – Convenience Functions

Step by Step

If You Cannot Reach a Destination

Camping on a colleague’s call

Precondition: The internal party whom you have called
is busy. You need to contact this person urgently.

Camp-on?

> : Select, confirm and wait briefly.

Your colleague hears the call waiting tone. The call pick­up key flashes on his or her telephone. If his or her tele­phone has a display, your name and/or number is indi­cated.

To camp on, you must have the appropriate class
of service.

Camp-on is not possible if the called party is pro­tected by the camp-on security function.

Overriding a colleague’s call (intrude)

Precondition: The station user whom you have called
is busy. You need to contact this colleague urgently.

Override?

> : Select and confirm.

Both the colleague and the other party hear an alerting
tone.

You can speak immediately.

To override, you must have the appropriate class
of service.

Override is not possible if the called party is pro­tected by the Privacy function.

51

Making Calls – Convenience Functions

Step by Step

Using HiPath 4000 as an
intercommunication system

You can voice call an internal HiPath 4000 user via the
loudspeaker in his or her telephone to set up a connec­tion. You can also initiate voice calling from consultation.
The following functions are available:

• System-wide voice calling
– to a variable destination

– to a fixed destination

• Voice calling in a group
– to a variable destination

– to a fixed destination

• Two-way voice calling within a group
– to a variable destination

– to a fixed destination

• Announcement to all members of a line group

You can abort voice calling or the announcement by re­placing the handset or pressing the line key or by pick­ing up the call on hold during consultation.

For all functions ensure that the voice calling
protection for the telephones in question has
been de-activat Æ page 34. As far as tele­phones with no display, e. g. optiPoint 500 entry,
are concerned, the voice call protection is de-ac­tivated via a key that has been installed.

If a user is voice called and his or her voice-call
protection has been activated, voice calling is ig­nored and a normal call is put through instead

52

Step by Step

p Enter the system code for "voice calling" and

Making Calls – Convenience Functions

System-wide voice calling

From your telephone, you can voice call any internal
user whose telephone provides the speakerphone
function (not available with optiPoint 410 economy) or
has a loudspeaker.

Voice calling to a variable destination

A destination subscriber is voice called via his internal
call number.

n Lift the handset.

or with the handset cradled: Hands-free talking.

Enter the code!

p the user's internal call number

or

Press the "voice calling" key (must be installed)

and

p enter the user's internal call number.

A connection is immediately made to the destination
loudspeaker if

• there is no busy condition

• the handset is cradled

• and voice-calling protection has not been activated

The calling party receives a confirmation tone when the
connection has been set up and he or she can com­mence talking.

The called party can accept the voice call by lifting the
handset.

If the called party presses the loudspeaker key or the
line key (if installed), the connection is aborted.

The number of voice calls that can be implement­ed is the same as the possible number of normal
connections.

53

Making Calls – Convenience Functions

Step by Step

Voice calling to a fixed destination

The system code-number for "voice calling" + the desti­nation call number is programmed onto a repertory key
Æ page 65.

Press the programmed repertory key. A connection to
the destination loudspeaker is immediately set up.

The other functions are the same as those for “Voice
calling to a variable destination” on page 53.

Voice calling in a group

A normal connection within a group or team (for team
call = speed-calling number for team members 0 to 9 or
00 to 99) can also be set up via Voice calling. To do this,
voice calling is initiated from a group telephone.

The "voice calling in the group" function is line-in­dependent - anyone can voice call anyone else.

Voice calling to a variable destination

n Lift the handset.

or With the handset cradled: Handsfree talking (not avai-

lable with optiPoint 410 economy).

p Enter the system code-number for "voice calling in the

Enter the code!

group" and

p the speed calling code for the group member in ques-

tion.

or

Press the key for "voice calling in the group" (must be in­stalled)

and

p the speed calling code for the group member in ques-

tion.

54

Step by Step

Making Calls – Convenience Functions

A connection to the destination loudspeaker is set up
immediately, if

• there is no busy condition

• the handset is cradled

• and voice-calling protection has not been activated

The called party accepts the voice call by lifting the
handset.

If the called party presses the loudspeaker key or the
line key (if installed), the connection is aborted.

Voice calling to a fixed destination
(using repertory key)

The system code-number for "voice calling in the group"
+ the speed-calling code for the group member in ques­tion is stored on the repertory key Æ page 65.

Press the programmed repertory key.
A connection is immediately set up to the destination
loudspeaker.

The called party can accept the voice call by lifting the
handset.

If the called party presses the loudspeaker key or the
line key (if installed), the connection is aborted.

Two-way voice calling to a variable destination

With two-way voice calling within a group the destina­tion loudspeaker and microphone are automatically ac­tivated.

n Lift the handset.

or if the handset is cradled: Handsfree talking (not availab-

le with optiPoint 410 economy).

p Enter the system code-number for "two-way voice call-

Enter the code!

ing in a group" and

p the speed dialing code for the group member in ques-

tion

or

Press the key for "two-way voice calling in a group"
(must be installed)

and

p enter the speed dialing code for the group member in

question.

55

Making Calls – Convenience Functions

Step by Step

The destination telephone's loudspeaker and micro­phone are automatically activated. .

Two-way voice calling to a fixed destination
(on repertory key)

The system code-number for "two-way voice calling in a
group" + the speed calling code for the group destina­tion in question are stored on the repertory key
Æ page 65.

Press the programmed repertory key.
The destination telephone's loudspeaker and micro­phone are automatically activated.

Announcement to all members of a line group

Using this function, you can make a simultaneous an­nouncement to all members (10 to 40) of a line group.

After you have set up the group call, you will receive a
confirmation tone which tells you that you can start your
announcement.

n Lift the handset.

or With the handset cradled: Handsfree talking (not avai-

lable with optiPoint 410 economy).

p Enter the system code-number for "announcements"

Enter the code!

and

p the internal call number of a group member.

or

Press the "announcement" key (must be installed)

and

p enter the internal call number of a group member.

The loudspeakers of all group telephones are automati­cally activated and you will hear a confirmation tone.You
can now start your announcement.

End your announcement by replacing the handset or
pressing a line key.

56

If a group member lifts a handset, he or she is connect­ed to you and the announcement is terminated.

Step by Step

Making Calls – Convenience Functions

If a group member presses the loudspeaker key or the
relevant line key for the announcement, he or she is dis­connected from the announcement. If the last remain­ing member of the group presses the loudspeaker key
or the line key, the announcement is terminated.

Using call forwarding

Activating and deactivating forwarding using
features settings

If a forwarding destination has been programmed for
station fixed forwarding, you can use features settings
to activate and deactivate the forwarding facility. If sta­tion variable forwarding is activated, it can only be deac­tivated with the switch.

program/service

Feature settings?

> : Select and confirm.

Call forwarding?

> : Select and confirm.

Activate?

> : Confirm.

Deactivate?

> : Confirm. This deletes any destination number pro-

Press the key. The lamp lights up.

or

grammed for station variable forwarding.

System call forwarding

Forwarding of internal or external calls can be routed in­dependently to unique destinations for each forward
type:

• unconditionally all calls

• when the line is busy

• when the call is not answered

Unconditional call forwarding should only be used if the
line is for outgoing calls only (for example, on an elevator).

If you have set up station fixed or station variable call
forwarding, and if the manually programmed forwarding
destinations are not obtainable (for example, because
they are busy), then calls are automatically forwarded to
the system forwarding destinations.

57

Making Calls – Convenience Functions

Step by Step

Call forwarding via code numbers

The following call-forwarding modes can be set up via
codes:

Call-forwarding mode Code

(example)

Programming and activating fixed call­forwarding

Activating fixed call-forwarding

Clearing (and de-activating) fixed call­forwarding

De-activating fixed call-forwarding

Programming and activating unconditional,
variable call-forwarding

Programming and activating variable call­forwarding for internal calls

Programming and activating variable call­forwarding for external calls

Programming and activating variable call­forwarding on busy

Programming and activating timed, variable
call-forwarding

Programming and activating variable call­forwarding (on busy/timed)

*51

*41

#51

#41

*42

*44

*43

*45

*46

*47

58

De-activating variable and fixed call­forwarding

De-activating variable call-forwarding for
internal calls

De-activating variable call-forwarding for
external calls

Activating system call-forwarding

De-activating system call-forwarding

See Æ page 18 for the display messages that occur
when call-forwarding is activated/de-activated.

#41

#44

#43

*90

#90

Step by Step

p Enter a code number, say *51, (ask the service person-

p Enter a code number, say *41, (ask the service person-

Enter the code!

Enter the code!

Making Calls – Convenience Functions

Programming and activating call-forwarding

n Lift the handset.

nel). You will hear the dialing tone.

p Enter the number of the destination.

r Enter the terminating character. You should hear a con-

firmation tone, call forwarding has then been activated.

t Replace the handset.

Activating fixed call-forwarding

n Lift the handset.

nel). You should hear a confirmation tone.

t Replace the handset.

Deactivate call-forwarding

n Lift the handset.

p Enter a code number, say #41, (ask the service person-

Enter the code!

nel). You should hear a confirmation tone.

t Replace the handset.

Call-forwarding via call-forwarding key

You can use the call-forwarding key for fixed call for­warding. When programming the forwarding destina­tion, call forwarding is activated when you enter the
number of the destination. You can then use the key to
switch call forwarding on and off.

Programming and activating fixed call forwarding

n Lift the handset.

p Enter a code number, say *51, (ask the service person-

Enter the code!

nel).

p Enter the number of the destination.

r Enter the terminating character. You should hear a con-

firmation tone - call-forwarding has then been activated.

t Replace the handset.

59

Making Calls – Convenience Functions

Step by Step

Switching off fixed call forwarding

Call forwarding

Call forwarding

Press the key. The lamp goes out, call forwarding is
switched off.

Switching fixed call forwarding on again

Press the key. The lamp lights up and call forwarding is
switched on again (the forwarding destination must be
programmed).

Clearing fixed call forwarding

n Lift the handset.

p Enter a code number, say #51, (ask the service person-

Enter the code!

nel). You will hear a confirmation tone, call forwarding is
cleared.

t Replace the handset.

60

Step by Step

Making Calls – Convenience Functions

Delayed call-forwarding

Installed for the whole system by the service personnel.

Requirements: Waiting call must be installed
Æ page 38.

If you have activated "call-forwarding on busy / timed" or
"timed call-forwarding" on your telephone Æ page 21,
you will automatically obtain a camp-on busy tone if
there is a waiting call and information about the calling
party is shown in the display. This gives you the opp.or­tunity to take the call before it is forwarded (say you are
waiting for an urgent call).

A calling party hears the ringing tone and is only for­warded to another telephone when the time that has
been set elapses.

Forwarding calls for a different
terminal

You can save, activate, check and deactivate call for­warding for another telephone, fax machine or PC from
your own telephone. To do so, you need to know the
PIN for this terminal or you must have the "Call forward­ing for remote terminal" class of service. The service
personnel can help you in both cases.

Storing a destination for another
telephone/activating call forwarding

program/service

Destinations?

Forward station no.?

> : Select and confirm.

Forwarding station No.?

> : Select and confirm (used in US).

Variable call forw.?

: Confirm.

: Confirm.

p Enter the number of the other telephone.

Press the key. The lamp lights up.

Finished?

Completed?

Finished?

: Confirm.

: Confirm (used in US).

p Enter the PIN

(only if your own station does not have the "Call forward­ing for remote terminal" class of service).

: Confirm.

61

Making Calls – Convenience Functions

Step by Step

Completed?

: Confirm (used in US).

p Enter the number of the destination.

Save?

: Confirm.

Call forwarding is activated immediately.

Storing a destination for fax, PC or busy/
activating call forwarding

program/service

Destinations?

Forward station no.?

> : Select and confirm.

Forward other?

> : Select and confirm.

: Confirm.

p Enter the code for the type of call forwarding required.

Press the key. The lamp lights up.

The codes are defined by the service personnel. You
can enter your call forwarding codes in the following ta­ble:

Call forwarding for fax:

example

*43

Finished?

Finished?

Save?

Call forwarding for PC:

Call forwarding for busy:

p Enter the number of the other terminal.

: Confirm.

p Enter the PIN

(only if your own station does not have the "Call forward­ing for remote terminal" class of service).

: Confirm.

p Enter the number of the destination.

: Confirm.

Call forwarding is activated.

*42

*49

62

Step by Step

Making Calls – Convenience Functions

Checking/deactivating call forwarding
for another telephone

program/service

Feature settings?

> : Select and confirm.

Forward station no.?

> : Select and confirm.

Variable call forw.?

: Confirm.

Press the key. The lamp lights up.

p Enter the number of the other telephone.

Finished?

Completed?

: Confirm.

: Confirm (US).

p Enter the PIN

(only if your own station does not have the "Call forward­ing for remote terminal" class of service).

Finished?

Completed?

Deactivate?

Interrogate?

> : Select and confirm.

: Confirm.

: Confirm (US).

To deactivate:

: Confirm.

or To c h e c k :

Display?

> : Select and confirm (used in US).

Example of display:

3428----------------------->8968

This means: calls for station 3428 are redirected
to station 8968.

63

Making Calls – Convenience Functions

Step by Step

Checking/deactivating call forwarding
for fax, PC or busy

program/service

Feature settings?

> : Select and confirm.

Forward station no.?

> : Select and confirm.

Forward other?

> : Select and confirm.

Press the key. The lamp lights up.

p Enter the code for the type of call forwarding required.

The codes are defined by the service personnel. You
can enter your call forwarding codes in the following ta­ble:

Interrogating forwarding for fax:

Interrogating forwarding for PC:

Interrogating forwarding for busy:

Deactivating forwarding for fax:

Deactivating forwarding for PC:

Deactivating forwarding for busy:

example

#43

#42

#49

p Enter the number of the other terminal.

Finished?

: Confirm.

p Enter the PIN

(only if your own station does not have the "Call forward­ing for remote terminal" class of service).

Finished?

Deactivate?

Interrogate?

> : Select and confirm.

: Confirm.

To d e a c t i va t e :

: Confirm.

or To c h e ck :

(Example of display Æ page 63).

Changing call forwarding for another
terminal

The procedure is exactly the same as for Save/Activate:
for another telephone Æ page 61,
for fax, PC or busy: Æ page 62.

64

Step by Step

Saving Functions and Appointments

Saving Functions and
Appointments

Saving individual speed dialing
numbers

You can save a number on each of digit keys 0 to 9 and
then dial these numbers at the push of a button
Æ page 35.

This can be also "00 to 19" or "00 to 29" for 20 or
30 individual speed numbers. These are referred
to as individual speed indexes.

program/service

Destinations?

Speed dialing?

> : Select and confirm.

Speed dialing features?

> : Select and confirm (used in US).

: Confirm.

Press the key. The lamp lights up.

p Enter a specific speed dialing number (0 to 9 or 00 to 19

or 00 to 29).
If this digit has already been assigned a telephone num­ber, this number is shown on the display.

New entry?

: Confirm.

p Enter the number.

For external numbers, enter the access code and then
the telephone number.

Save?

: Confirm.

Saving a function on a key

program/service

h Enter the service code.

Press the key. The lamp lights up.

or

Key function?

> : Select and confirm.

and Press the programmable function key. Keyset-configu-

ration is displayed.

Change?

New function:

> : Select and confirm one of the system functions prompt-

Save?

: Confirm.

ed.

: Confirm.

65

Saving Functions and Appointments

Step by Step

Keys that have been preprogrammed by the ser­vice personnel cannot be changed. Then "Re­turn?" is shown.

You can now activate the function directly by
pressing the key. For functions, such as call wait­ing, that can be alternately activated/deactivated,
you activate the function when you press the key
and subsequently deactivate it when you press
the key again. The key’s lamp is lit when the func­tion is active.

Appointments Function

You can program a timed reminder on your telephone to
remind yourself of an important meeting or appoint­ment, for example Æ page 67. You must save the exact
time at which you wish to receive the reminder. Re­minders can be set for the next 24-hour period.

Creating timed reminders

program/service

k Enter the service code.

Reminder?

> : Select and confirm.

New reminder?

Save?

: First timed reminder: Confirm.

p Enter the time with either 3 or 4 digits as appropriate,

and

: Confirm.

Press the key. The lamp lights up.

or

The display indicates whether or not a timed reminder
has already been programmed.

Further timed reminder: Select and confirm.

for example, 845 for 8.45 hours or 1500 for 15.00 hours.

66

Step by Step

Saving Functions and Appointments

Cancelling a saved reminder:

program/service

Press the key. The lamp lights up.

k Enter the service code.

or

Reminder?

> : Select and confirm. A saved timed reminder is dis-

played.

Next reminder?

> : Confirm (if you have saved several timed reminders).

and

Delete?

> : Select and confirm.

program/service

Press the key. The lamp goes out.

Timed reminders

Precondition: You have saved a timed reminder

Æ page 66. When the saved time has been reached:

Reminder:

n Lift the handset. The time of the reminder is displayed.
t Replace the handset.

The telephone rings.

If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is dis­played before the reminder is canceled.

67

Making project calls

Step by Step

Making project calls

External calls can be assigned to specific projects.

Precondition: Project numbers (from 1 to 5) have been
configured for specific projects and you have a code for
the project in question.

Setting up a project call

program/service

Press the key. The lamp lights up.

p Enter a service code between 61 (for project number 1)

and 65 (for project number 5).

p Enter the PIN.

or

program/service

PIN / COS?

> : Select and confirm.

PIN 1?

or/possibly

: Confirm.

Press the key. The lamp lights up.

> : Select and confirm PIN2 - PIN5.

and

p Enter the external number.

Make your call in the usual way Æ page 34.

Project call mode is subject to a time limit. It is
deactivated automatically if you do not use your
telephone over a 5-minute period (for example).

68

Step by Step

Making project calls

Call duration display (cost display)

The call duration display is configured by the service
personnel. The display shows either the duration of the
call or the cost of the call. The display can be switched
off.

The call duration is shown in the first line display on the
right with format HH:MM:SS. The display appears ten
seconds after the call has begun.

The cost display feature must be applied for from the
network operator and configured by the service person­nel.

69

Private Sphere/Security

Step by Step

Private Sphere/Security

Activating/deactivating do not disturb

If you do not wish to receive incoming calls, you can ac­tivate the do not disturb function. Internal callers then
hear busy tone, while external callers are forwarded to
the attendant. The service personnel can also set up
destinations for forwarding internal and external calls,
such as to your mailbox.

Precondition: The service personnel has enabled the
do not disturb function for all HiPath 4000 users in your
system.

program/service

Press the key. The lamp lights up.

ff Enter the service code.

or

Feature settings?

> : Select and confirm.

Do not disturb?

> : Select and confirm. The display indicates whether the

do not disturb facility has been activated or deactivated.

and

Activate?

Deactivate?

:

or Confirm.

:

If do not disturb is active, you hear an alerting
tone when you lift the handset.

"Do not disturb" can only be used for the prime
line not additional lines.

The attendant can override the do not disturb
function to speak to you.

If the service personnel has disabled the do not
disturb facility for the HiPath 4000 system, the
option "do not disturb" does not appear in the Ser­vice Menu.

70

Step by Step

Private Sphere/Security

Suppressing your number on called
party’s display

Suppression of the number indication only applies to
the next call and is not saved together with the redial
function.

program/service

Press the key. The lamp lights up.

lf Enter the service code. Dial tone can be heard.

or

More features?

> : Select and confirm.

Display suppression?

: Confirm. Dial tone can be heard.

and

p Enter the other party’s number. If the call is answered,

your number does not appear on the called party’s dis­play.

Malicious call holding

You can trace a malicious external caller. The caller’s
number can be registered during the call or for up to 30
seconds after the call. Do not replace the handset.

program/service

lg

Press the key. The lamp lights up.

Enter the service code.

or

More features?

> : Select and confirm.

Call tracing?

> : Select and confirm.

If malicious call holding was successful, your net­work carrier will have the saved data. Contact the
service personnel!

71

Private Sphere/Security

Step by Step

Locking your telephone

You can prevent unauthorized persons from using your
telephone (and the telephone directory) during your ab­sence.

Precondition: You have been assigned a personal iden­tification number (PIN) by the service personnel.

Preventing unauthorized dialing:

program/service

Press the key. The lamp lights up.

jk Enter the service code.

or

PIN / COS?

> : Select and confirm.

Change COS?

> : Select and confirm.

and

p Enter the PIN (code number).

When the telephone is disabled in this way, a
special dial tone is audible when the handset is
lifted. Internally (within HiPath 4000), dialing is
possible in the usual way.

Enabling the telephone again:

program/service

Press the key. The lamp lights up.

jk Enter the service code.

or

PIN / COS?

> : Select and confirm.

Change COS?

> : Select and confirm.

and

p Enter the PIN (code number).

Input is followed by the display:
"Executed".

72

Step by Step

Using Other Functions

Using Other Functions

Using a different telephone
in the same way as your own

You can log on to another telephone belonging to the
HiPath 4000 system via a personal identification num­ber (PIN) (also telephones of networked HiPath 4000
systems, for example, at other branches of your compa­ny). At the other telephone you can* then:

• make calls and assign the charges to cost centers

• make calls and assign the charges to specific
projects

• retrieve messages from your mailbox

• use your individual speed dialing numbers and also
a number that has been saved at your own tele­phone for redialing

• use repertory dialing keys, provided that they are
configured in the same positions as your own tele­phone

• enter timed reminders

Using an internal PIN, you can have your calls diverted to
a telephone in the office or department where you will be
for a temporary period (call forwarding - follow me).

Logging on to a different telephone

Identifying yourself with PIN and dialing

Precondition: You have been assigned a PIN by the
service personnel. You require an internal PIN for calls
within your own HiPath 4000 system, while for calls in­volving other HiPath 4000 systems in the integrated
network you require a network-wide PIN.

program/service

je Enter the service code

PIN / COS?

> : Select and confirm.

PIN 1?

> : Select and confirm.

Press the key. The lamp lights up.

(61 for PIN 1, 62 for PIN 2, etc.).

or

If you have several PINs and wish to use another one,
select the other PIN.

73

Using Other Functions

Step by Step

p Enter the 2-digit node code for your own HiPath 4000

Enter the code!

With the display "Enter station no." or "Enter ID", you are
requested to enter the PIN.

Entering the PIN for your own HiPath 4000 system:

p Enter internal PIN.

or Entering the PIN for another HiPath 4000 system

area within the integrated network:

system (ask the service personnel).

pr Enter your own number and press the pound key.
pr Enter the network-wide PIN and press the pound key.

Dialing after (successful) identification:

You hear a dial tone. The following appears on the dis­play: "Please dial".

Speaker

or

p Enter a number immediately.

Variable call forw.?

> : Select and confirm.

Save?

: Confirm. Call forwarding has been activated.

Press the key. The lamp goes out.

Call forwarding - follow me after successful
identification

Deactivating identification at the other
telephone

program/service

jj Enter the service code.

PIN / COS?

> : Select and confirm.

Press the key. The lamp lights up.

or

Deactivate PIN?

> : Select and confirm.

74

Step by Step

Making multiline calls

Making multiline calls

Using line keys

Line keys are configured by the service personnel. The
station number of each station user is assigned to a line
and is the primary line of that team member. The same
line is configured on the line keys of the other station
users as a secondary line. Each station user can use
any of the line keys that are available.

Numbers that have been saved on your tele­phone can only be used for line key dialing on
your own telephone.

The following example illustrates how telephones with
several line keys are interrelated within a team (keyset
configuration).
3234 is the station number of Mr. Jones, 3235 the sta­tion number of Mr. Brown and 3236 the station number
of Mr. Jackson. Calls can be conducted on all three keys
on all three telephones. The line with the user’s own
station number is always the primary line.

Mr. Jones’ telephone

3234 (primary line)

3235 „Brown“
3236 „Jackson“

Mr. Brown’s telephone

3235 (primary line)

3234 „Jones“
3236 „Jackson“

Mr. Jackson’s telephone

3236 (primary line)

3234 „Jones“

3235 „Brown“

75

Making multiline calls

Step by Step

The different states of line key lamps

Line

Line

Line

Line

Line

The lamp is not lit – the line is free and can be used.

or

The lamp is lit – line is busy.

or

The lamp is flashing – a call is on the line: answer the
call.

or

The lamp is flashing faster – a call is on hold.

or

The lamp is flashing fastest – a call ist forwarded.

Preview

You are speaking on one line. A call is incomming on an­other line key. You can use the call preview function to
find out who is calling on this line. The information is
shown in the display. You can also find out which caller
is waiting on a line key that you have previously put on
hold or exclusive hold. In addition, you can see informa­tion about the caller on the active line you are currently
using.

Preview

Line

Preview

The preview key must be configured by the service per­sonnel.

Precondition: You have accepted a call on a line key.
The lamp on another line key is flashing fast.

Activating the preview function

Press the key. The lamp lights up.

Press the desired line key.
Information is displayed about the caller or the waiting

or parked user.

Deactivating the preview function

Press the key. The lamp goes out.

The menu line returns to the original state.

76

Step by Step

Making multiline calls

Taking calls on line keys

If several calls are received at the same time, you can
take the calls in the order in which they are offered to
you - or you can give priority to certain calls.

Precondition: The service personnel has specified the
sequence in which incoming calls are answered.

Taking calls in the order offered

Your telephone rings (ringing signal). The caller is dis­played, for example, "3235 Brown". The lamp for the rel­evant line key flashes rapidly.

n Lift the handset.

or

Speaker

Line

Speaker

Press the key. You are in speakerphone mode (not avai­lable with optiPoint 410 economy).

Taking calls with priority

Your telephone rings (ringing signal). The caller is dis­played, for example, "3235 Brown". The lamp at the rel­evant line key flashes rapidly. The lamps at other line
keys also flash rapidly.

Press the line key to which you are giving priority. The
name of the other caller (for example, "3236 Jackson")
is displayed briefly.

n Lift the handset.

or

Press the key. You are in speakerphone mode (not avai­lable with optiPoint 410 economy).

77

Making multiline calls

Step by Step

Activating/deactivating ringer

When you are making a call on a line, you may be dis­turbed by the ringing signals for other incoming calls. If
ringer cutoff has been configured, your telephone does
not ring. Incoming calls are then signalled by the flash­ing of the line keys.

With the Ringer Cutoff key configured:

Ringer cutoff

Ringer cutoff

program/service

To activate ringer cutoff:

Press the key. The lamp lights up.
The telephone does not ring for incoming calls.

To deactivate ringer cutoff:

Press the key. The lamp goes out.
The telephone rings for incoming calls.

Via the program/service key:

Press the key. The lamp lights up.

fk Enter the service code.

or

Feature settings?

> : Select and confirm.

Ringer cutoff?

> : Select and confirm.

and

Deactivate?

Activate?

:

or Confirm.

:

78

Step by Step

Making multiline calls

Dialing with line keys

Your telephone can be configured with either automat­ic or selectable line seizure. The service personnel

specifies whether a line (and which line) is seized auto­matically when the handset is lifted or when speaker­phone (not available with optiPoint 410 economy) is ac­tivated.

The display "Please select a line", that you receive
after lifting the handset or pressing the loud­speaker key, instructs you to seize a line.

Dialing with automatic line seizure:

n Lift the handset.

or

Speaker

Speaker

Line

Press the key.

The display briefly indicates the line number and the line
status and then prompts you to dial.

A display such as "3235 active" means:
a line (3235) has been selected automatically.

The selected key’s lamp lights up.

p Enter the number.

Dialing with selectable line seizure:

n Lift the handset.

or

Press the key.

You are prompted to press a free line key:
"Please select a line".

Press the free line key. The lamp lights up.

The display briefly indicates the line number and the line
status and then requests you to dial.

A display such as "3236" means:
the selected line (3236) has been seized.

p Enter the number.

79

Making multiline calls

Step by Step

Identifying the line used

If several lines are seized at the same time, you can find
out which line you are conversing on.

With the Show Used Line key configured:

Show used line

program/service

Press the key.

Via the program/service key:

Press the key. The lamp lights up.

lj Enter the service code.

or

More features?

> : Select and confirm.

Show used line?

> : Select and confirm.

The number and status of the line currently in use are
displayed.

A display such as "3235 active" means:
the selected line (3235) is being used.

Alternating between different lines

Precondition 1: The service personnel has specified
that when the user switches between lines, the lines
are placed on hold automatically and can only be
cleared again by replacing the handset or by pressing
the Disconnect key.

80

Line 2

Line 1

Precondition 2: You are connected to various other par­ties on two or more lines. These can be either calling
parties Æ page 77 or called parties Æ page 79.

You are conducting a call on line 1, for example. The line
key of the party on hold flashes slowly.

Press the slowly flashing line key. The first party is on
hold on line 1.

Press the slowly flashing line key. The second party is
on hold on line 2.

You can alternate between the parties as often as you
wish.

Step by Step

Making multiline calls

Ending a call on a line key

t Replace the handset.

or

Speaker

Line

Press the key that is lit.

Adding another party to a line (conference)

Precondition: There is a call on one of the lines. The
line key lamp is lit.

Press the line key. Conference tone can be heard by you
and by the users who are already connected. All three
parties can now talk to one another. The lamp remains
lit.

Adding parties is not possible if the Privacy func­tion has been activated for the line in question.

If one of the three parties replaces the handset,
the other two remain connected to each other.

If the remaining parties are yourself (having en­tered the call) and the person who originally
seized the line, consultation is no longer possible.

Privacy

program/service

With automatic privacy configured

Allow bridging

Your primary line can be programmed so that no one
can bridge your call. In this case you can allow override,
but this permission only applies to the call in progress
or to the next call.

You are conducting a call.

or

n Lift the handset.

With the privacy key configured:

Press the key.

Via the program/service key:

Press the key. The lamp lights up.

ll Enter the service code.

or

81

Making multiline calls

Step by Step

More features?

> : Select and confirm.

Privacy is off?

> : Select and confirm.

Bridging is now permitted.

Preventing bridging

Even if the Privacy function has not been configured for
your telephone, you can still prevent busy bridging. The
Privacy function applies to the call in progress or to your
next call.

You are already engaged in a call on a line.

or

n Lift the handset.

With the privacy key configured:

Privacy

program/service

Press the key.

Via the program/service key:

Press the key. The lamp lights up.

lk Enter the service code.

or

More features?

> : Select and confirm.

Privacy is on?

> : Select and confirm.

Bridging is not possible.

Terminating a connection on a line key

t Replace the handset.

or

Speaker

Press the key that is lit.

82

Step by Step

Making multiline calls

Holding a call on a line key and
retrieving it

Precondition: You have taken a call on a line key

Æ page 77 or you are making a consultation call.

Placing on hold:

Hold

Hold?

> : Select and confirm.

Line

Press the key.

or

The line key of the call on hold flashes. The call can be
resumed at any telephone programmed with this line
key.

Retrieving the call:

Press the flashing line key. Continue the call.

Holding a call on a line key exclusively
and retrieving it

Precondition: You have taken a confidential call on a
line key or you are making a consultation call.

Placing on hold:

Exklusive hold

Press the key. The lamp lights up.

or

Private hold?

> : Select and confirm.

The line key of the call on hold flashes slowly. The call
can be retrieved only at your telephone and is not sig-
nalled at any other telephone.

Retrieving the call:

Line

Press the slowly flashing line key. Continue the call.

83

Making multiline calls

Step by Step

Picking up a held call

A colleague in an open-plan office has put a call on hold
on a line key and requests you (verbally) to take over the
call. Your telephone does not have a key for this line.

n Lift the handset.

Direct call pickup?

> : Select and confirm.

p Enter the station number of the telephone at which the

call was held. You automatically pick up this call.

Forwarding calls for lines

If you activate call forwarding for a line that can also be
accessed at other telephones, the call forwarding func­tion applies to all line keys belonging to this line.

Line

program/service

Call forwarding

program/service

Storing and activating station variable
call forwarding for a line

Press the line key, for example, for line 3235.

With the call forwarding key:

Press the key. The lamp lights up.

Press the key.

or Via the program/service key:

Press the key. The lamp lights up.

The available types of variable call forwarding for every
line are identical with the call forwarding types descri­bed above. Therefore, for all further steps see
Æ page 21.

84

Step by Step

Making multiline calls

Storing and activating a station fixed call
forwarding destination for a line

Precondition: The telephone is in the idle state.

Line

program/service

Line

Call forwarding

program/service

Press the line key for the required line. The lamp lights
up.

Press the key. The lamp lights up.

The settings for station fixed forwarding for every line
are identical with the call forwarding function described
above. Therefore, for all further steps see Æ page 19.

Reactivating station fixed call forwarding for
a line (without storing a different destination)

Precondition: The telephone is in the idle state.

Press the line key for the required line. The lamp lights
up.

With the call forwarding key:

Press the key. The lamp lights up.

Via the program/service key:

Press the key. The lamp lights up.

fi Enter the service code.

or

Feature settings?

> : Select and confirm.

Call forwarding?

> : Select and confirm.

Activate?

> : Confirm.

For further information see Æ page 19.

85

Making multiline calls

Step by Step

Cancelling the station fixed call forwarding
destination

Precondition: The telephone is in the idle state. A sta­tion fixed forwarding destination has been saved
Æ page 85.

Line

program/service

Line

Call forwarding

Only if it is not your primary line:
Press the line key for the required line.

Press the key. The lamp lights up.

The settings for station fixed forwarding for every line
are identical with the call forwarding function described
above. Therefore, for all further steps see Æ page 20.

Deactivating call forwarding for a line

Precondition: The telephone is in the idle state. After a
line key has been pressed, an activated call forwarding
function is indicated on the display.

Only if it is not your primary line:
Press the line key for the required line.

With the call forwarding key:

Press the key. The lamp goes out.

Via the program/service key:

program/service

Press the key. The lamp lights up.

fi Enter the service code.

or

Feature settings?

> : Select and confirm.

Call forwarding?

> : Select and confirm.

Deactivate?

> : Confirm.

For further information see Æ page 20

86

Step by Step

Making calls in an executive/secretary team (not used in US)

Making calls in an executive/sec­retary team (not used in US)

Each executive/secretary team is configured by the ser­vice personnel.

An executive/secretary team can consist of a maximum
of 4 executive telephones and 2 secretarial telephones.

Calling executive or secretary’s office

The lamp statuses of direct station selection
(DSS) keys

An executive DSS key is configured on the secretary’s
telephone and a secretary DSS key on the executive’s
telephone. The meaning of the lamp statuses is the
same for both keys. Here is an example for the execu­tive key on the secretary’s telephone:

Executive

Executive

or The lamp is lit – the executive is making a call.

Executive

or The lamp is flashing – there is an incoming call for the

The lamp is not lit – the executive is not making a call.

executive; the executive has not answered it yet.

Making a call to the executive/secretary

Example of a call from the executive to the secretary:

Lamp is not lit – the secretary is not making a call:

Secretary

n Lift the handset.

Secretary

Press the key.

or Handset on-hook: speakerphone (not available with

optiPoint 410 economy).

Lamp is lit – the secretary is making a call:

Press the key.
You are camped on to the secretary’s call. The secretary
hears an alerting tone; the call pickup key flashes.

n If the secretary accepts the call:

Lift the handset.

or Handset on-hook: speakerphone (not available with

optiPoint 410 economy).

87

Making calls in an executive/secretary team (not used in US)

Step by Step

The procedure is the same for a direct call from
the secretary’s office to the executive – with the
executive DSS key.

Taking a call for the executive in the
secretary’s office

When a call is received for the executive, the telephone
rings in the secretary’s office.

n Lift the handset.

or

Speaker

Exec. Call pickup

Disconnect

Press the key. The lamp lights up.
Speakerphone (not available with
optiPoint 410 economy).

Taking a call for the executive during a call in
progress

You are making a call.
A call is received for the executive.

Ask the other party to wait, then press the flashing key.
Answer the call.

Terminating the call – returning to the first call:

Press the key.

Continue your original call.

88

Step by Step

Making calls in an executive/secretary team (not used in US)

Extending a call to the executive

Precondition: You have taken a call for the executive in
the secretary’s office.

Executive

Press the DSS key for the executive. You are connected
to the executive.

Extending the call with prior announcement:

Inform the executive that a call is waiting.

t Replace the handset.

Extending the call without prior announcement:

t Replace the handset immediately.

Forwarding calls directly to the
executive

When the secretary’s office is unattended, calls for the
executive can be forwarded immediately to the execu­tive’s telephone. The forwarding function can be activat­ed on the secretary’s telephone and at the executive’s
telephone.

Intercept

Intercept

Call pickup

To a c t i v a t e :

Press the key. The lamp lights up.

To deactivate:

Press the key. The lamp goes out.

Calls for the secretary are not redirected - only
calls for the executive.

Taking a call on the executive’s
telephone

A call for the executive is not answered by the secre­tary. After 15 seconds (depending on the system), you
hear an alerting tone on the executive telephone. The
display indicates who is calling.

n Lift the handset.

Press the flashing key.

89

Making calls in an executive/secretary team (not used in US)

Step by Step

Taking calls for other executive/
secretary teams

If several executive/secretary teams have been config­ured, you can pick up calls for other teams.

n Lift the handset.

Executive 3

Call park

Call park

Press the flashing DSS key, for example, "Executive 3".

Call pickup is also possible during a call in
progress. Please request the other party to wait
briefly before you press the flashing key.

Using second telephone for executive

Precondition: A second telephone has been config­ured for the executive. The executive’s first and second
telephones each have a call park key.

Parking a call at the first telephone:

Press the key. The lamp lights up.

Retrieving a call at the second telephone:

n Lift the handset.

Press the flashing key.

90

Step by Step

Making calls in an executive/secretary team (not used in US)

Activating/deactivating call waiting
for executive

As the executive, you can specify whether your calls are
to be received in the secretary’s office while you are
conducting a call. If you are making a call and at the
same time expecting an important call, it is advisable to
activate the call waiting function, for example.

program/service

Press the key. The lamp lights up.

fe Enter the service code.

or

Feature settings?

> : Select and confirm.

Camp-on?

Activate?

Deactivate?

: Confirm.

and

:

or Confirm.

:

91

Making calls in an executive/secretary team (not used in US)

Step by Step

Using the call signal function

If a call signal key has been configured on your execu­tive telephone you can generate a call signal on a partic­ular destination telephone (for example, in the secre­tary's office) by pressing this key. When a call signal is
received the number of the calling telephone is dis­played briefly on the destination telephone.

The key can be pressed (once or several times) when
the phone is idle or while a call is in progress.

If the Call Signal function has not been configured, you
can generate a call signal at a destination telephone by
lifting the handset and entering the call-signal code
number.

Deputy

Deputy

Designating a deputy for the secretary

The calls for the executive that are normally received in
the secretary’s office can be diverted to a different tele­phone. A Function Transfer key must be configured for
this purpose. The procedure is the same as described
in the section "Saving a repertory dialing number on a
key" Æ page 26 - in this case for a deputy.

To activate deputy:

Press the key. The lamp lights up.

To deactivate deputy:

Press the key. The lamp goes out.

92

Step by Step

Making calls in an executive/secretary team (not used in US)

Calling a station directly

Precondition: DSS keys have been configured at your
telephone Æ page 96.

The lamp statuses of direct station selection
(DSS) keys

Jones

Jones

or The lamp is lit – the user is making a call.

Jones

or The lamp is flashing – there is an incoming call for the

The lamp is not lit – the user is not making a call.

user; the user has not answered it yet.

Calling a direct station selection (DSS) user

Note the lamp status of the DSS key!

The lamp is not lit – the user is not making a call:

Jones

n Lift the handset.

Jones

Press the DSS key, for example, "Jones".

or With the handset on-hook: you are in speakerphone

mode (not available with optiPoint 410 economy).

The lamp is lit – the user is making a call:

Press the DSS key.
You are camped on to the other party’s call. He or she
hears a tone, the call pickup key flashes at his or her
telephone and your name and number are displayed.

Jones

n When the other party answers: lift the handset.

or With the handset on-hook: you are in speakerphone

mode (not available with optiPoint 410 economy).

Taking a call for a direct station selection
(DSS) user

The called party is not at his or her normal workplace,
for example.

n Lift the handset.

Press the flashing key, for example, "Jones".

93

Making calls in an executive/secretary team (not used in US)

Step by Step

Temporarity removing station from
hunt group/
adding station to hunt group

Precondition: A hunt group has been configured in the
team.

You can disconnect yourself from the hunt group at any
time, for example, when you leave the office. You can
rejoin the hunt group as soon as you return to the office.

You can still be contacted via your own number
when you have been disconnected from the hunt
group.

program/service

Press the key. The lamp lights up.

fh Enter the service code.

or

Feature settings?

> : Select and confirm.

Hunting group?

> : Select and confirm.

and

Deactivate?

Activate?

:

or Confirm.

:

94

Step by Step

Checking the telephone

Checking the telephone

Checking its functionality

You can test the functionality of your telephone. This in­cludes the following checks:

• Are all the key lamps operating properly?

• Is the display operating properly?

• Do all the keys function?

• Are there any problems with the speaker, handset,
ringing tone volume, ringing tone pitch, alerting tone
or speakerphone function (not available with
optiPoint 410 economy)?

Otherwise, if necessary, for servicing:

• the terminal ID (identity) of the telephone

• the software version of the optiPoint 400 telephone

• the power level of the line.

Precondition: The telephone is in the idle state.

program/service

Press the key. The lamp lights up.

m Enter the service code.

or

Phone test?

> : Select and confirm.

and

> : Select and confirm the required test function. Follow

the user prompts on the display.

program/service

Press the key. The lamp goes out. The test is ended.

95

Checking the telephone

Step by Step

Checking the assignment of functions
to keys

You can check which functions have been pre-assigned
to specific keys on your telephone. You can also check
what you have saved on individual keys yourself. The fol­lowing types of key assignment are possible:

• Repertory dialing Æ page 26

• Direct station selection Æ page 93 and Æ page 87

• Function Æ page 65

Precondition: The telephone is in the idle state.

program/service

Press the key. The lamp lights up.

h Enter the service code.

or

Key function?

> : Select and confirm.

and Press the required key.

The key assignment is displayed.

Return?

program/service

: Confirm and then press another key to check the func-

tion assigned to it.

or

Press the key. The lamp goes out.

96

Labeling, documentation and accessories

Labeling, documentation and accessories

Labeling Key Fields (not used in US)

You can chose from the following options to label the keys with the func­tions/call numbers saved Æ page 8, Æ page 26:

Labeling

• by hand:
Labeling strips are delivered with your optiPoint. Write the function or
a name on the matching strips within the white field and attach them
to your optiPoint.

• with a computer:
You have access to a CD-ROM (ask the service personnel) with the
electronic operating instructions for your HiPath 4000/HiPath AllServe
Æ page 97. You can label your keypads for each PC.

• with a computer via the Internet:
You will find the "Online Key Labeling Tool" along with the user interface
under http://www.siemens.com/hipath
Special labeling sheets, that can be ordered, are available with the cor­responding labeling strips for this procedure.
Labeling sheets can be ordered by the article number from Siemens'
Sales Organisation or via the following internet address:

http://www.click4business-supplies.de

Article number-labeling sheets:
A31003-H8400-B993-*-6Z19
for optiPoint 400 economy/standard HFA paper size - DINA4

Æ "Downloads" Æ "Software".

Insert the labeled strips beside
the corresponding key pad on
your optiPoint and place the trans­parent cover over them (mat sur­face up).

97

Labeling, documentation and accessories

Attaching a Station Number Label (not valid for US)

Self-adhesive emergency number labels are also delivered with
your optiPoint.

Write the emergency number on the label (fire department, police, own
telephone numbers), then remove and insert it in the recess on the tele­phone when the handset is lifted.

Documentation

You can find this user manual in the Internet in PDF format under

http://www.siemens.com/hipath

and on CD-ROM (ask the service personnel) in HTML and PDF format.

The CD-ROM (7 languages) or a printout of this user manual can be or­dered via the article number from Siemens' Sales Organisation at the fol­lowing Internet address.

http://www.click4business-supplies.de

CD-ROM article number:
P31003-H8400-B300-*-6Z19
Article number of this user manual:
A31003-H8400-B412-51-7619

To view and print the operating instructions in PDF format, you need a
computer on which the free Adobe Acrobat Reader software package is in­stalled.

To view the operating instructions in HTML format you need a computer
with an internet browser, for example, Microsoft Internet Explorer.

98

Advice for users

Advice for users

Care of the telephone

• Use either a damp cloth or an antistatic cloth to clean the telephone.
Never use a dry cloth!

• If the telephone needs to be cleaned thoroughly, use a neutral, diluted,
surface-active cleaning agent. Ensure that all traces of the cleaning
agent are removed with a damp cloth (using water only!).

• Never apply a cleaning agent that contains alcohol or that is liable to
harm plastic surfaces; never use an abrasive cleaning powder.

Troubleshooting

There is no response after a key has been pressed:

Check whether the key has become stuck.

No ringing tone when an incoming call is received:

Check whether you have activated the Do Not Disturb function Æ page 70.
If you have, cancel this function to receive calls again.

You cannot dial a number:

Check whether you have locked the telephone Æ page 72. If you have, un­lock the telephone to make calls again.

The time shown on the display is not correct:

After 24 hours at the latest, the time is corrected automatically (overnight).

All other faults:

First contact the service personnel. If the fault cannot be
eliminated, Customer Service must be called in.

99

Advice for users

Step by step

Dealing with error messages on the
display

Time exceeded

Please try later

Currently not accessible

Possible cause:

Maximum input time exceeded.
Handset not replaced.

Possible response:

Enter digits more quickly; avoid lengthy pauses be­tween keystrokes.

Possible cause:

System is overloaded, no
lines free, queue is full.

Possible response:

Wait and then try again later.

Possible cause:

a) The function is not available at this time.
b) The number you dialed does not exist.

Possible response:

a) Wait and then try again later.
b) Enter the number correctly or call the attendant.

Not possible

Incorrect input

or

Nothing stored

or Possible cause:

Speed dialing number does not exist, timed reminder
entered incorrectly, barred or inadmissible input, pre­condition not met (for example, attempt to toggle with­out a second party), incomplete dialing.

Possible response:

Correct your input, select a permissible option, enter
the number in full.

100