Siemens Hicom 118 User Manual

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Hicom 118 Operators Guide
2
Hicom 118 Operators Guide
Introduction .................................................................................................4
Handsfree Operation ...................................................................................6
Answering an Incoming Call ........................................................................7
Extend Call to Free Extension.....................................................................9
Extend Call to Busy Extension ..................................................................10
Recalls to Switchboard..............................................................................11
Extension Calls Switchboard .....................................................................13
Switchboard Calls Extension .....................................................................13
Outgoing Call from Switchboard................................................................14
Last Number Redial...................................................................................14
Call Intrusion .............................................................................................15
3 Wa y Conference.....................................................................................16
Call Forwarding / Divert.............................................................................18
Central Abbreviated Dialling ......................................................................19
Call Park....................................................................................................21
Call Back (Internal only) ............................................................................22
Set Electronic Lock Code ..........................................................................23
Night Service .............................................................................................24
Electronic Lock.......................................................................................... 25
Set Ringer Volume / Tone..........................................................................26
Set Handsfree Volume...............................................................................27
Set Time and Date .................................................................................... 28
Programming of Keys ................................................................................29
optiset E memory ......................................................................................30
Electronic Notebook ..................................................................................31
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Introduction

Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the Hicom 118:
optiset E standard
No Key Modules No adapter plug-in positions
optiset E advance
Key Modules Two adapter plug-in positions
optiset E advance plus
Key Module Two adapter plug-in positions
optiset E memory
Key Modules Two adapter plug-in positions
The optiset E telephones are Digital Feature instruments that have 12 programmable keys.
The telephones are easily recognised by three dialogue keys namely:
Yes Key
Forward Scroll Key Backward Scroll Key
o LED
- Loudspeaking
- Open Listening
- Loudspeaking
- Loudspeaking
The Siemens optiset E Digital Feature telephones operate via a Menu­controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the task you are about to carry out.
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Introduction - Cont’d
Glossary
LED - Light Emitting Diode Shuttle - Alternating between calls DDS - Direct Destination Select (External number) DSS - Direct Station Select (Extension number with busy and
ringing indication)
5

Handsfree Operation

Your Hicom is automatically handsfree.
WHAT YOU HAVE TO DO WHAT HAPPENS
To change from handsfree to handset.
Call in progress 00:00:08 Lift handset enquiry? >
You are now engaged on call via handset only
You are engaged on a call via handset and want to revert to handsfree.
Hold SPEAKER key down and 00:00:15 replace handset enquiry? >
You are now connected handsfree
To disconnect call
Depress RELEASE key 14:34 thu. 26 jun. 97.
Call now disconnected
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>

Answering an Incoming Call

WHAT YOU HAVE TO DO WHAT HAPPENS
from:external
Lift handset external
enquiry? >
00:00:10 (call timer)
enquiry? >
You are now connected to the caller.
To transfer the existing call:- from:external Depress relevant Ext No key and > RELEASE key or replace handset
>
7

Accept Camp-on / Answer 2nd Call

You have answered an incoming call and wish to hold the call on the switchboard in order to answer a 2nd call.
WHAT YOU HAVE TO DO WHAT HAPPENS
from:external
accept camp-on? >
Depress
Transfer Second Call
Depress Ext No key (e.g. 12) 12
Replace handset
Held call rings switchboard recalling:external
Lift handset You are now reconnected to the
✔✔
external
✔✔
return to held call?
You are now connected to the caller.
return to held call?
1st caller.
>
8

Extend Call to Free Extension

WHAT YOU HAVE TO DO WHAT HAPPENS
Depress Ext No key (e.g. 12) 12
return to held call?
Depress RELEASE key or call transferred replace handset >
Caller will hear music until call is answered.
Announce Call
Depress Ext No key (e.g. 12) 12
return to held call?
Wait until extension answers, announce call, then depress RELEASE call transferred key or replace handset >
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Extend Call to Busy Extension

WHAT YOU HAVE TO DO WHAT HAPPENS
Extension key o is on
Inform caller that extension is busy.
Depress busy Ext No key (e.g. 12) 12
return to held call?
Call is extended to extension
Depress RELEASE key call transferred
Caller is now camped on to busy extension and will hear music.
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