When installing, connecting, and operating the telephone, always observe the
following precautions:
u Only use the jacks and cables supplied.
u Only use the power adapter supplied.
u Only connect the connecting cable to the intended socket.
u Only connect approved accessories.
u Lay the connecting cable where it will not cause accidents.
u Position the telephone on a non-slip surface.
u For your safety and protection, the telephone may not be used in the bath
or shower (wet locations). The telephone base unit and handset are not
splash resistant.
u Never expose the telephone to sources of heat, direct sunlight, or other
electrical devices.
u Do not use your phone in environments with a potential explosion hazard,
e.g., paint shops.
u Protect your telephone from moisture, dust, corrosive liquids, and vapors.
u Never open up the telephone yourself.
u Do not touch the plug contacts with pointed or metallic objects.
u Do not carry the telephone by the cables.
u If you give your telephone to someone else, make sure you also give them
the user guide.
Safety precautions
Please note
Ask your VoIP provider if emergency numbers are supported.
The functions described in this user guide may differ or may not be available
for each provider/in each country.
Power Outage:
In the event of a power outage, your cordless telephone will not operate. The
cordless telephone requires electricity for operation. You should have a telephone that does not require electricity available for use during power outages.
5
Gigaset DE380 IP R – more than just a telephone
Gigaset DE380 IP R – more than just a telephone
Your telephone offers you the option of making (cheap) calls via the Internet
(VoIP) without a PC.
Your phone can do much more besides:
u You can configure your phone conveniently on your PC. The phone features
a Web interface (Web configurator) that can be accessed via your PC's
Web browser (
u Save up to 200 phone numbers in the phonebook (¢ page 40).
u You can select frequently used phone numbers at the press of a single key
¢ page 39).
(
u You can view missed calls on your phone (¢ page 41).
u Get your phone to remind you of important appointments (¢ page 40).
u Make sure your phone is always up-to-date. Upload firmware updates to
your phone from the Internet (
¢ page 24).
¢ page 46).
Have fun using your new phone!
VoIP – making calls via the Internet
With VoIP (Voice over Internet Protocol), your calls are not made via a fixed
connection as in the telephone network, but rather they are transmitted via
the Internet in the form of data packets.
You can take advantage of all the benefits of VoIP with your phone:
u You can make cost-effective calls with high voice quality with subscribers on
the Internet, the fixed line network, or the mobile phone network.
u VoIP provider will give you personal numbers, with which you can be
reached from the Internet, the fixed line network, or any mobile phone
network.
To be able to use VoIP, you need the following:
u A broadband Internet connection (e.g., DSL) with flat rate (recommended)
or volume-based pricing.
u Access to the Internet
– via a router that will connect your phone to the Internet (
– via your phone if you are operating it in router mode (
You can find a list of recommended routers on the Internet at:
www.gigaset.com/customercare
From here, go to the FAQ page and select "Gigaset DE380 IP R." Search for
"Router," for example.
¢ page 8),
¢ page 56).
6
First steps
Check the package contents
123
456
1 one Gigaset DE380 IP R phone base,
2 one handset,
3 one handset cable,
4 one power adapter,
5 one LAN cable,
6 one CD.
First steps
Setting up the phone
Please note:
u Use at temperatures up to +40°C.
u Never expose the phone to direct heat sources, direct sunlight, or other elec-
trical devices.
u Protect your Gigaset from moisture, dust, corrosive liquids, and vapors.
The phone's feet do not usually leave any marks on surfaces. However, due to
the multitude of different varnishes and polishes used on today's furnishings,
the occurrence of marks on the surfaces cannot be completely ruled out.
7
First steps
Connecting the handset
¤ Insert the short end of
the coiled handset cord
into the socket on the
handset.
¤ Insert the long end into
the socket on the underside of the device.
Establishing a connection between the phone and the router
You must first connect your phone to the Internet before you can make VoIP
calls over the Internet. For Internet access you need a router connected to the
Internet via a modem (this may be integrated in the router).
Please note
Your phone is configured by default for operation with a router (bridge
mode). However, you can also operate your phone as a router; in this case
please see
¢ page 56.
¤ Connect an Ethernet cable plug to the LAN socket on the rear of the phone.
¤ Then insert the second Ethernet cable plug into a LAN socket on the router.
8
Optional: Connecting a PC to your phone
Your phone has an integrated 2-port switch. This enables you, for example, to
connect a PC to your phone without having to occupy an additional connection
port on the router.
Connecting the phone to the power supply
First steps
¤ Connect the power
adapter to the socket
on the underside of
the phone and insert
the plug into the
power outlet.
Your telephone is ready
for use.
Please note:
u Keep the power adapter plugged in at all times for operation, as the phone
does not work without a supply of electricity.
u Only use the power adapter supplied.
9
First steps
Connecting a PC to the Web configurator
Preconditions:
u A standard Web browser is installed on the PC, such as Internet Explorer
version 6.0 or higher, or Firefox version 1.0.4 or higher.
u Your router is connected to the Internet.
The Web configurator is the Web interface for your phone. It allows you to
select the settings for your phone via your PC's Web browser.
You can find a description of the Web configurator's functions on
For information on how to adjust the settings on your phone without a PC,
¢ page 48.
Please note
Your phone is preconfigured for dynamic assignment of the IP address. In
order for your router to "recognize" the phone, dynamic IP address assignment must also be activated on the router, meaning that the router's DHCP
server is activated.
If your network is configured with a static IP address for your router, you will
also have to assign a static IP address to your phone
Connect your PC to the phone's Web configurator via the phone's (local)
IP address.
¤ Establish the phone's current IP address:
The IP address will appear on the display after booting if dynamic allocation
is activated for the IP address. The address can change with every boot
sequence.
Information on creating a static IP address can be found on
¤ Launch the Web browser on your PC.
¤ Enter http:// and the phone's current IP address (for example:
http://192.168.0.3) into the address field of the Web browser.
¤ Press the Enter key.
A connection is established to the phone's Web configurator.
¢ page 24.
¢ page 53.
¢ page 53.
10
First steps
Once you have successfully established the connection, the Login Web page
will be displayed in the Web browser.
Defining and registering the Web configurator's language
¤ Select the language.
You can select the language you want the menus and Web configurator
dialogs to be displayed in.
¤ Select the access level "Admin" in the lower field on the Web page and enter
the password "admin" to gain access to Web configurator functions. You can
change the password at a later date,
¢ page 43.
¤ Click on the §OK§ button.
The Home tab will open on successful registration.
Click on
¢ Configuration Wizard to run the configuration wizard.
11
First steps
Running the configuration wizard
The configuration wizard can help you adjust network settings and enter the
details of your SIP providers quickly and easily.
¤ Click on the §Next >>§ button.
Defining the network connection mode
12
¤ Click on the appropriate radio button:
DHCP
Your phone is preconfigured for dynamic assignment of the IP address
(DHCP). Your phone will automatically acquire all the necessary settings
from the router. This setting is recommended for a simple installation.
IP static
It may be necessary in some network configurations to assign a static IP
address to the phone.
PPPoE
You can set your phone to log on to a PPPoE server.
¤ Click on the §Next >>§ button.
First steps
Entering the settings for the network
(only for IP static or PPPoE network connection modes)
IP static:
¤ Enter the IP address, subnet mask, standard gateway, and primary and sec-
ondary DNS addresses.
¤ Click on the §Next >>§ button.
PPPoE:
¤ Enter the login name and password.
¤ Click on the §Next >>§ button.
Downloading provider specifications and selecting the
SIP settings
Before you can use the Internet (VoIP) to phone any other numbers on the
Internet, the fixed line network, or the mobile phone network, you need the
services of a VoIP provider who supports the VoIP SIP standard.
Precondition: You have registered with such a VoIP provider (e.g., via your PC)
and have set up a VoIP account.
You need to select the following settings on your phone. You will receive the
following information from your VoIP provider:
u Your user name registered with the VoIP provider, if this is required by the
VoIP provider
u Your regi stration name
u Your password registered with the VoIP provider
u General settings of your VoIP provider (can be downloaded automatically)
13
First steps
Downloading general VoIP provider data
¤ Click on the §Next >>§ button.
¤ Select your provider and click on §Finish§.
The phone establishes a connection with the Gigaset server on the Internet.
The general access data for your VoIP provider are downloaded and saved to
your phone.
If the data for your VoIP provider is not available for download, you will need
to select the necessary settings for the VoIP provider. Your VoIP provider will
supply you with this information.
¤ Click on the §Next >>§ button.
Entering VoIP account data
14
¤ Enter your account data.
This can include: telephone number, user name, login name, and password.
Please note
When making these entries, please remember the VoIP user data is case
sensitive.
¤ Click on §OK§.
First steps
Completing the VoIP settings
Your phone will restart (boot sequence) when data input is complete.
Once all settings are correct and the phone is able to establish a connection to
the VoIP server, the following will appear on the display:
12
01.10.2008 11:59
DE380 IP R
You can now make calls with your phone via the Internet. Callers can reach you
via your VoIP number.
Please note
To ensure that you can always be reached via the Internet, the router must
be permanently connected to the Internet.
Errors and possible causes
If one of the following messages is displayed instead of the internal name after
the connection wizard is closed, an error has occurred:
u No netw.connection
u Register failed
Below you will find possible causes and measures you can take.
No netw.connection
The phone has no connection to the Internet.
¤ Check the cable connections between the phone and the router and
between the router and the Internet.
¤ Check whether the phone is connected to the LAN.
– It may not have been possible to dynamically assign an IP address to the
phone
Or:
– You have assigned a static IP address to the phone that has either already
been assigned to another LAN subscriber or does not belong to the
router's address block.
¤ Start the Web configurator with the phone's IP address.
¤ If no connection can be established, change the settings on the router
(activate DHCP server) or the phone's IP address.
15
First steps
Register failed
u Your personal data for registering with the VoIP provider may have been
entered incompletely or incorrectly.
u The server address for the VoIP server has not yet been entered, or has been
entered incorrectly.
Check the settings and correct them where necessary:
¤ Start the Web configurator.
¤ Settings ¢ Account Settings / Server Settings tab.
¤ Correct the settings where necessary.
Connecting the headset
You can connect various
headset types with a 3.5 mm
jack connector.
Be careful not to confuse
handset
connection
and microphone
1
.
2
12
16
If any questions arise while using your phone, please read the tips on
troubleshooting ("Questions and Answers,"
customer service department (Customer Care,
¢ page 57) or contact our
¢ page 59).
Using the phone
Navigating the menu
Many of your telephone's functions are accessed using a menu that is organized in several levels.
The functions of the main menu and submenus are displayed in lists.
Main menu (first menu level)
To open the main menu:
FPress the menu key.
To access a function in the main menu:
A / C B
Use the up/down keys to scroll to the function, then press the
OK button
Submenus
To access a function in the submenu:
A / C B
Use the up/down keys to scroll to the function, then press the
OK button
submenu in the same way.)
The function to be set follows the last selection of a submenu. Make a selection
or enter data here.
Your current position in the menu is indicated by an inverse bar.
The current setting in the selection fields is indicated by the symbol >.
You must press the OK button
Using the phone
B.
B. (If necessary, you can access the next level of the
B to save settings.
Returning (without saving) or exiting the menu
While you are navigating through the menu or if you are selecting settings
without having confirmed them with the OK key
at a time without changing any settings or you can leave the menu immediately.
B, you can go back one step
TPress the key as often as necessary to reach the desired menu level
or to exit the menu (does not apply in alphanumeric input fields).
Or:
FPress this key to exit the menu immediately.
17
Using the phone
Step-by-step instructions for navigating the menus
Individual steps that you must carry out to navigate the menu appear in abbreviated form in the user guide, e.g.:
F ¢ Phone setting B ¢ Volume B
The arrow ¢ means:
Scroll to the function using the up/down keys
Detailed explanation of the above example:
FPress the menu key.
AScroll to Phone setting with the down key.
BPress the OK key.
AScroll to Volume with the down key.
BPress the OK key.
If another submenu follows, continue using A and B in the same way
until the desired function is selected.
Navigating fields
In selection fields
¤ Navigate to the left or right with AC. The selected field is marked >.
¤ Confirm your selection with B.
Please note
u Press T to cancel editing and skip back one menu level.
u Press F to cancel editing and exit the menu.
A / C.
18
In input fields
¤ Press B to enter data.
¤ Confirm the modify? query with B and enter the data.
¤ Confirm with B.
Please note
u When entering data you can move the cursor to the left with the up key
C and to the right with the down key A.
u Press T to delete the next character to the left of the cursor.
u Press F to cancel editing and exit the menu.
Entering characters
1)
Letters and numbers are entered by pressing the various dialing keys a different
number of times. This also applies when entering alphanumeric passwords.
Example: "+" = press the
Key1x2x3x4x5x6x7x8x9x 10x 11x 12x 13x 14x
1
abc2дбавгз
2
def3ëéèê
3
gh i4ïíìî
4
5
6
7
8
9
0
*
##
1) Space
2) Press and hold: switches between uppercase, lowercase, and digits during alphanu-
Whenever letters can be entered, (e.g., names in the phonebook) you can
switch between various editor modes by pressing and holding
the table above).
The current editing mode appears in the top left of the display. The display
switches between "AB" (uppercase), "ab" (lowercase), and "12" (digits).
jkl5
mno6цсутфх
pqr s7ß
t uv8üúùû
wxy z9ÿ ýæøå
. ?!0+-:¿¡" ’ ;_
* / ( ) <=>%
2)@2)
meric input.
Using the phone
0 key 6 times.
1€£$¥¤
\&§
# (also see
19
Making calls
Making calls
Dialing a number
Entering the phone number via the keypad
You can make a call using the phone's handset, handsfree kit, or a connected
headset (
oEnter the phone number.
cLift handset. The phone number is dialed.
You can delete incorrectly entered numbers during input:
u Press T briefly: deletes the last number on the display
u Press and holdT: deletes every number on the display
Please note
u Instead of picking up the handset you can also press the handsfree
key
using the handsfree function or a headset.
In this user guide, each of these variants is indicated by "
set".
u You can also pick up the handset (or press the handsfree or [Headset]
function key) first and then enter the number. In this case the phone will
dial the number automatically approximately three seconds after you
enter the last digit.
¢ page 16).
L or the [Headset] function key (¢ page 39) to make a call
c Lift hand-
20
Dialing with the phonebook
The phonebook can store up to 200 phone numbers.
You can enter and manage numbers in the phonebook conveniently with the
Web configurator
To dial a number proceed as follows:
F ¢ Phone book B ¢ View entry B
AC
cLift handset. The phone number is dialed.
Or:
BPress the OK key.
ASelect Dial out from the menu.
BPress the OK key. The phone number is dialed.
¢ page 40 or via the phone's menu ¢ page 50.
Browse through the list with the up/down keys to locate the name
you want to call.
Making calls
Dialing with memory keys
You can assign phone numbers to up to 5 memory keys; you only need to press
a memory key once to call the number.
You can program memory keys conveniently with the Web configurator
¢ page 40 or via the phone's menu ¢ page 50.
: Press memory key (P1 to P5) ...
Or:
=:Press shift key and then a memory key (P6 to P10). The stored
number appears on the display.
cLift handset. The phone number is dialed.
For further information see "Entering the phone number via the keypad"
¢ page 20.
Dialing from a call record
Call records contain the following information:
u missed calls
u received calls
u dialed calls (last number redial list)
Each call record contains the last 20 numbers in its category. The name will
appear on the display if you have saved the number in the phonebook. The
message key
You can browse through the entries and dial directly from within the record.
For information on how to save numbers in the phonebook, display the date
and time of a call, delete entries, and use other functions, see "Managing call
record entries"
G will flash when the missed calls record contains new entries.
¢ page 51.
Viewing call records and dialing phone numbers
Open the call record you wish to view with the redial button ;, or the
flashing message key
G (confirm with B), or via the menu:
F ¢ Call records B ¢ Missed calls / Received calls / Dialed calls B
The last (latest) call or dialed phone number is shown on the display.
AIf necessary, press the down key to select another entry.
cLift handset. The phone number is dialed.
21
Making calls
Accepting calls
You can make a call using the phone's handset, handsfree kit, or a headset
¢ page 16).
(
You will hear the ringer.
cLift handset. You can speak to the caller.
Please note
Instead of picking up the handset you can also press the handsfree key L
or the [Headset] function key to make a call using the handsfree function
or a headset.
Functions available when making a telephone call
Adjusting the volume
You can change the handset, handsfree, or headset volume during a call and
the ringer volume while the phone is ringing.
HI Press the volume up or volume down key.
The last value set is saved.
Mute
You can mute the microphone on the handset, handsfree kit, or headset during
a call; the other party will no longer be able to hear you.
JPress the mute key during the phone call.
To turn the microphone back on: Press the mute key once again.
22
Activating/deactivating handsfree mode
u Activating via the handset during a call
L aPress the handsfree key and replace the handset.
u Switch off the handsfree function during a call to continue speaking with
the handset.
cLift handset.
Hold/continue
Press the [Hold] function key during a call. The call is placed on hold. The other
party hears hold music. You can make another call. After the call has ended
press the [Hold] function key again to reconnect to the first party.
Making calls
Accepting/rejecting call waiting
You hear the call waiting tone during a phone call.
You can accept the call:
B ¢ Accept B
You are now connected to the waiting party; the first party hears hold music.
After the call has ended press the [Hold] function key again to reconnect to the
first party.
Or:
You can reject the call:
B ¢ Reject B
The caller hears the busy tone.
Toggling
You are speaking with one party while another party is on hold. Perhaps
because you have accepted a waiting call, or you have put one party on hold to
speak to another party.
You can toggle between the two parties by pressing the [Hold] function key.
Conference
You are speaking with one party while another party is on hold. Press the
[Conference] function key to add a caller to a conference call.
Press [Conference] once again to disengage the conference call. You can
switch back and forth between the two parties (toggling).
Call forwarding
You are speaking with one party and want to forward the call to a third party.
Press the [Hold] function key. The call is put on hold. Dial the number of the
person you want to forward the call to and press [Transfer]. If the person you
have called answers the phone, the two parties are connected. If the person
you have called does not answer the phone, press [Hold] to resume the call
placed on hold.
When you call the third party you can wait for them to answer and speak to
them, for instance to tell them you are forwarding a call. Then press the
[Transfer] function key.
Do not Disturb
Press the [DND] function key if you do not want to receive any calls and do not
want the phone to ring. You will still be able to make calls to others.
Press the same key again to deactivate the function.
23
Configuring the phone via the Web configurator
Configuring the phone via the Web configurator
The Web configurator is the Web interface for your phone. It allows you to
select the settings for your phone's base unit via your PC's Web browser.
Preconditions:
u A standard Web browser is installed on the PC, such as Internet Explorer ver-
sion 6.0 or higher, or Firefox version 1.0.4 or higher.
u The phone and PC are connected to each other via a router.
Please note
The phone is not blocked while you select your settings in the Web configurator. You can make calls with your phone at the same time.
With the Web configurator on your phone you can, for example:
u Configure your phone access to the local network (IP address, gateway to
the Internet).
u Configure your phone for VoIP.
u Define the data server for firmware updates and load new firmware onto the
phone if necessary.
u Copy contacts from your PC address books to your phonebook or save your
phonebook onto your PC.
u Obtain information about your phone's status (firmware version,
MAC address, etc.).
Connecting the PC to the Web configurator
¤ Launch the Web browser on your PC.
Precondition: The settings of an available firewall installed on your PC allow
the PC and phone to communicate with each other.
¤ Enter your phone's IP address, e.g., http://192.168.0.3., into the address
field of the Web browser and press the Return key.
Please note
u The IP address will appear on the display after booting if dynamic
allocation (DHCP) is activated for the IP address. The address can change
with every boot sequence.
u If the IP address is not shown on the display, you can establish it via the
phone's menu:
F ¢ Network setting B ¢ IP address B
A connection is established to the phone's Web configurator.
24
Configuring the phone via the Web configurator
Logging in, setting the Web configurator language
Once you have successfully established the connection, the Login Web page
will be displayed in the Web browser.
¤ Select the language you want the menus and dialogs of the Web configura-
tor to be displayed in.
¤ Select the access level "Admin" at the bottom of the Web page and enter the
password "admin" to gain access to the Web configurator functions. You can
change the password at a later date,
¢ page 43.
¤ Click on the [OK] button.
The Home tab will open on successful registration.
Please note
All Web configurator settings are made via radio buttons, selection fields, or
alphanumeric input fields. Depending on the operating situation, confirm
your input with [Save], [OK], or [Change] to save it to your phone.
Logging off
In the menu bar at the top right of every Web page in the Web configurator,
you will see the command Exit.
Please note
u Always use the Exit command to end the connection to the
Web configurator. If, for example, you close the Web browser without
logging off beforehand, it is possible that access to the Web configurator
will be blocked for a few minutes.
u If you do not make any entries for a longer period of time
(approx. 10 minutes), you will be logged off automatically.
The next time you try to make an entry or open a Web page, the
login Web page will be displayed. You will have to log in again.
u Entries that were not saved on the phone before log-off are lost.
25
Configuring the phone via the Web configurator
Home tab
Click on ¢ Configuration Wizard, ¢ Settings, ¢ Information, or the corresponding tab to select the corresponding tab.
Configuration Wizard tab
The configuration wizard can help you to adjust network settings and enter the
details of your SIP providers quickly and easily.
The configuration wizard is described in section "Running the configuration
wizard"
¢ page 12.
Settings tab
Network Settings
26
IP Settings
Setting the Router / Bridge mode
u Select Bridge, if you want to connect your telephone to the Internet via a
router.
u Select Router if you want to connect your telephone to a VoIP server via a
DSL modem.
Configuring the phone via the Web configurator
IP allocation
Select the necessary settings for operating your phone in your local network
and to connect it to the Internet. For more detailed explanations of the individual components/terms, see the glossary (
u Select DHCP if you want your phone to be assigned a dynamic IP address by
a DHCP server. No further settings are necessary for the local network.
u Select Static IP if you would like to set up a static local IP address for your
phone. A static IP address is, for example, useful if por t for warding or a DMZ
is set up on the router for the phone.
¢ page 73).
IP Address
Enter an IP address for your phone. This IP address allows your phone to be
reached by other subscribers in your local network (e.g., PC).
The default setting is 172.23.56.253.
Please note the following:
– The IP address must be from the address block for private use that is used
in the router. This is generally in the range 192.168.0.1 –
192.168.255.254 with the subnet mask 255.255.255.0. The subnet
mask determines that the first three parts of the IP address must be identical for all subscribers in your LAN.
– The static IP address must not belong to the address block (IP pool range)
that i s reser ved for the DHCP ser ver of the router. I t must a lso not be used
by another device on the router.
If necessary, check the settings on the router.
Subnet Mask
Enter the subnet mask for your device's IP address. For addresses from the
address block 192.168.0.1 – 192.168.255.254, the subnet mask
255.255.255.0 is generally used. This is preconfigured when the phone is
supplied.
27
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