Siemens 20-5000 User Manual

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Page 1

Documentation

OpenScape Voice

OpenStage 20 E, OpenStage 20

User Guide

Communication for the open minded

Siemens Enterprise Communications www.siemens-enterprise.com

V1 R3.x V1 R4.x

Page 2

Important information

Trademarks

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel.

Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as attested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.

Page 3

Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5•C and 40•C.

• To ensure good speakerphone quality (OpenStage 20/20 G only), the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

Product support on the internet

Information and support for our products can be found on the Internet at:

http://www.siemens-enterprise.com/

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:

http://wiki.siemens-enterprise.com/.

Page 4

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 10

Getting to know your OpenStage phone . . . . . . . . .11

The user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . 11

Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 13

Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Page 5

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Answering a call via the loudspeaker (speakerphone mode). . . . . . 23

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Picking up the held call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 26

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 27

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 28

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 34

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36

Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Programming call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Activating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . 41

Activating call forwarding for all calls. . . . . . . . . . . . . . . . . . . . . . . . 42

Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Permitting callback on busy/no reply . . . . . . . . . . . . . . . . . . . . . . . . 45

Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Page 6

Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .47

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

System-based conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . 74

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . 80

Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . 80

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . 81

Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . 83

Logging on with forced, delayed logoff at a remote phone . . . . . . 84

Page 7

OpenScape Voice functions . . . . . . . . . . . . . . . . . . . 85

Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Temporarily activating anonymous calling for the next call . . . . . . . 86

Temporarily deactivating anonymous calling for the next call . . . . . 87

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . . 93

Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 100

Individual phone configuration . . . . . . . . . . . . . . . 101

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adjusting the display to a comfortable reading angle . . . . . . . . . . 101

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Tone and indication with an unsecured voice connection . . . . . . . 110

Page 8

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 120

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 121

User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Page 9

General information

About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:

• The function is not configured for you or your telephone. Please con-

tact your system support representative.

• Your communications platform does not feature this function. Please

contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Symbols used in the manual

Operations and settings that can be made both at the phone and over the Web interface are indicated by an icon and page reference.

V is a reference to an operation or setting performed directly on the

phone

z is a reference to an operation or setting performed via the Web-in-

terface

Page 10

General information

Service

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unauthorized.

Telephone type

The phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained from your service technician. Please have this information ready when you contact our service department regarding faults or problems with the product.

The Siemens service department can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

Speakerphone quality and display legibility

• To ensure good speakerphone quality (OpenStage 20/20 G only), the area in front of the telephone (front right) should be kept clear. The optimum distance is approx. 50 cm.

• Proceed as follows to optimize display legibility: – Turn the phone to tilt the display. This ensures you have a frontal view

of the display while eliminating light reflexes.

– Adjust the contrast as required Æ p age 101.

Page 11

Getting to know your OpenStage phone

The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.

The user interface of your OpenStage 20 E/20/20 G SIP

OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speakerphone mode offered by OpenStage 20/20 G.

1 You can make and receive calls as normal using the handset.

The tilt-and-swivel display provides intuitive support for telephone

operation (two lines with up to 33 characters each).

The function keys allow you to call up the most frequently used

functions during a call (e.g. Disconnect) Æ page 14.

4 O mailbox key and N menu key.

Audio keys are also available, allowing you to optimally configure

the audio features on your telephone Æ page 14.

Using the 3-way navigator, you can conveniently navigate through

the applications on your telephone Æ page 15.

The keypad can be used to enter phone numbers and text

Æ page 16.

Page 12

Getting to know your OpenStage phone

Ports on the underside of the phone

Power supply unit (if necessary)

Local cable type

Properties of your OpenStage 20 E/20/20 G SIP

LCD display, 24 x 2 characters

Full-duplex speakerphone function -

10/100 Mbps Ethernet switch Æ page 13

1000 Mbps Ethernet switch Æ page 13

Wall mounting

Network switch

OpenStage 20 E 20 20 G

Handset

;;;

;;

;

;;;

Page 13

Getting to know your OpenStage phone

Using network ports more efficiently

OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 20 G has a 1000 Mbps Ethernet switch.This means that you can connect a PC to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by service personnel.

OpenStage 20 E/20/20 G SIPNetwork switch PC

Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

Page 14

Getting to know your OpenStage phone

Keys

Function keys

Key Function when key is pressed

End (disconnect) call.

Saved number redial (last number dialed).

Button for fixed call forwarding (with red LED key).

Key Function when key is pressed

Open the phone’s main menu (with red LED key).

Open the menu for voicemail or missed calls (with red LED key).

Audio keys

Key Function when key is pressed

Activate/deactivate the microphone (OpenStage 20/20 G only;

also for speakerphone mode/with red LED).

Set volume lower and contrast brighter.

Turn speaker on/off (with red LED key).

Set volume louder and contrast darker.

Page 15

Getting to know your OpenStage phone

3-way navigator

Remove the protective film from the ring around the 3-way navigator before using the phone.

With this control, you can manage most of your phone’s functions, as well as its displays.

Operation Functions when key is pressed

In idle mode:

Press the $ key.

Press the

% key.

i key.

• Open the idle menu Æ page 18

In lists and menus:

• Scroll down

In lists and menus:

• Scroll up

• Confirm input

• Perform action

Page 16

Getting to know your OpenStage phone

Keypad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select the "back" function on the

navigator, and confirm with i.

In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number 4 key on the keypad

twice. When entering text, all characters available for the key pressed and the character selected are briefly displayed.

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x

1 2 3 4 5 6 7 8 9 0 (

[1] Next letter in upper case (active for maxi-

[2] Switch to digit input

] 1

a b c 2 ä

d e f 3

g h i 4

j k l 5

m n o 6 ö

p q r s 7 ß

t u v 8 ü

w x y z 9

[1]

[2]

mum one second)

. , ? ! ’ " - ( ) @ / : _

)

Page 17

Getting to know your OpenStage phone

Multi-function keys

Key Function during text input Function when held down

Write special characters. Activate/deactivate ringtone.

)

Switch between upper and

(

lower case

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).

Text editor

Additional options are available in the text editor. This is used when programming a forwarding destination, for example. In this way, you can, for example, move the cursor freely and copy or insert text.

You can select further editor functions via the click wheel, and confirm each one using

• OK: Applies changes and closes the editor

• Delete: Deletes characters from right to left

• Cancel: Discards changes and exits the editor

• Mode (here ( can also be used to switch):

– 123: Digits only – ABC: Upper-case letters only – Abc: First letter in upper case, subsequent letters in lower case – abc: Lower case letters only

• Move cursor left: Moves the cursor to the left

• Move cursor right: Moves the cursor to the right

• Copy: Copies the entire content to the clipboard

• Paste: Inserts the entire content from the clipboard to the cursor position

Activate the telephone lock.

Page 18

Getting to know your OpenStage phone

Display

Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-andwhite LCD display. Adjust the tilt and contrast to suit your needs (Æ page 101 ).

Idle mode

If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G SIP is in idle mode.

Example:

Time

10:29 SO . . :

05 08.07

Date

220870 l

Open the idle menu

Own phone number

Idle menu

When in idle mode, press a key on the 3-way navigator Æ page 15 to display the idle menu. You can call up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Redial?

• Ringer off?

• Do not disturb on?

• Mobile logon?

• Cancel callbacks?

• Directed pickup

•Back?

Icons in the idle display

In the first line, the time, weekday, and date are displayed in addition to icons for different situations and switches:

Icon Explanation

The ring tone is deactivated.

The phone lock is activated.

The "Do not disturb" function is activated.

New entries have been added to the call lists.

Local call forwarding is active.

Page 19

Getting to know your OpenStage phone

Records

Entries in the call list and messages in your mailbox system (if configured) are known as records.

The LED on the O Æ page 14 key lights up to signal new missed calls. Press the O key and use the click wheel to select the required submenu.

•Messages

• Calls

You can use the click wheel to navigate through the menus as described on Æ page 15.

Messages

If configured (contact the relevant service personnel), this provides you with access to your mailbox system e.g. HiPath Xpressions.

If your system is appropriately configured, activating this function calls the mailbox. Follow the voice mailbox instructions.

Calls

This list appears as soon as you receive new missed calls if you select the option Calls in the Records menu. You can then scroll up or down to reach the Calls menu. The following calls or call attempts are logged as call lists:

• Missed: Missed calls

• Dialed: Dialed calls (with or without connection)

• Received: Answered calls

• Forwarded: Forwarded calls

The number of missed calls and unchecked calls is shown on the idle display.

Call lists

Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted. Multiple calls from the same number are only listed once.

The following data is saved, e.g. for missed calls:

• Phone number/name depending on available data.

• Number of call attempts.

• The date and time of the last call attempt from each user listed.

Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown".

You can delete all the entries from the respective call list Æ page 73.

After selecting an entry, you can dial it immediately by confirming Æ page 64.

Page 20

Getting to know your OpenStage phone

Program/Service menu

You can make local settings here.

Press the N key and confirm the User menu. If configured, enter and

confirm your personal user password.

You can use the click wheel to navigate through the menus as described on Æ page 15. Once the admin password has been entered, the Admin menu is available to the relevant service personnel.

User settings

In the User menu, settings options are provided that allow you to adapt the telephone to your individual requirements.

Select one of the following menus with the click wheel:

• "Date and time" Æ page 102

•"Audio" Æ page 106

• "Configuration" e.g. Æ page 75 or Æ page 47

• "Phone" Æ pag e 101

• "Locality" Æ page 106

•"Security" Æ page 76 or Æ page 78

• "Network information" Æ page 114

• "Reset" Æ page 115

If you are in one of these menus or submenus, depending on the situation, you have the following options to leave the menus:

• Save & Exit (If you have made a setting and want to keep it)

• Exit (Discard Changes) (If you have made a setting which you do not

want to use after all or if you do not want set any of the options)

• Back (If you want to leave the main menu or submenu)

• Press and hold the $ key to access the option to leave the menu.

• You exit the menu by pressing the N key and return to idle mode

Æ page 18.

Interrupting editing in the menu

You can interrupt editing in the menu, for example, to call someone or to

answer a call. Then press the N key. This takes you back to the point in

the menu from which you exited.

This is however only possible for a limited period which is by service personnel using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the menu and manually go to the required point in the menu.

Interrupting the editing:

• By pressing the N key you interrupt the editing, leave the menu and

return to idle modeÆ page 18.

• If you receive a call during editing and you answer it, you automatically change to the call view.

To go back to editing mode in the menu, press the N key again.

Page 21

Getting to know your OpenStage phone

Network information

Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web interface.

View information on the phone Æ page 114

Contact your service personnel or refer to the OpenStage Administration Manual for more on the network information values listed here.

Perform reset

Personal settings made via the telephone menu or the web interface can be reset to factory settings.Æ page 115

Administration

You can access the administration area via the "Admin" function and by entering the administration password.

Refer to the administration manual supplied with your phone for more detailed information on this topic.

Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

Control function

Service personnel have the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.

Monitoring function

In order to detect malfunctioning of a phone for example, the service personnel install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.

If service personnel have activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

Page 22

Basic functions

Step by step

Basic functions

Please read carefully the introductory chapter "Getting to know your OpenStage phone" Æ page 11 before performing any of the steps described here on your phone.

Secure voice transmission

Prerequisite: The secure voice communication option must be activated by your service personnel.

If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other party’s row on your graphic display. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message "Unencrypted call" (see Æ page 110).

Answering a call

Your OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visually signaled on the call display. If transmitted, calling party information (name, phone number) appears on the display.

If you have set a pattern melody Æ page 107 or a ringtone Æ page 107 on your phone, it is possible that service personnel preset a different ringtone or deactivates the ringtone, regardless of the call type (e.g. an external or internal call).

An incoming call will interrupt any ongoing telephone setting operations. When the call ends,

you can press the N key to return to the point

in the menu structure where you were interrupted.

1. Closed for secure or open for nonsecure voice communication

Page 23

Step by step

if nec.

+ or - Set the call volume.

Accept? l

n Press the key shown. The key lights up. The speaker-

+ or - Set the call volume.

if nec.

Basic functions

Answering a call via the handset

The phone is ringing. The caller is displayed.

^ Lift the handset.

Answering a call via the loudspeaker (speakerphone mode)

Speakerphone mode is only available in OpenStage 20/20 G.

The phone is ringing. The caller is displayed.

Confirm. The n key lights up.

phone function is activated.

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is active.

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is about 50 cm.

Page 24

Basic functions

Step by step

Directed pickup?

Directed pickup

You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call.

Accept call

Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

A coworker’s phone rings.

Select and confirm the option shown in the idle phone’s

context menu.

or.

^ Lift the handset.

n Press the key shown.

Directed pickup? f

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number.

You are connected to the calling party either via the handset or in speakerphone mode.

Page 25

Step by step

Directed pickup?

Picking up the held call:

Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

Select and confirm the option shown.

or.

^ Lift the handset.

n Press the key (only OpenStage 20/20 G).

Basic functions

Directed pickup? f

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number.

You are connected to your colleague’s held call either via the handset or in speakerphone mode.

Page 26

Basic functions

Step by step

Switching from handset to speakerphone mode

Make note of the two different processes and activate, if necessary, your preferred setting Æ page 109.

Speakerphone mode is only available in OpenStage 20/20 G.

Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel.

Standard mode

n and \ Hold down the key and replace the handset. Then re-

lease the key and proceed with your call.

US mode

If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

n Press the key shown.

\ Replace the handset. Proceed with your call.

{ or }

A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also Æ page 22)

Page 27

Step by step

Basic functions

Switching from speakerphone mode to the handset

Speakerphone mode is only available in OpenStage 20/20 G.

Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset. The n key goes out.

Open listening

You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown.

Deactivating

n Press the lit key.

Switch to speakerphone mode.

Speakerphone mode is only available in OpenStage 20/20 G.

n and \ Hold down the key and replace the handset. Then re-

lease the key and proceed with your call.

Page 28

Basic functions

Step by step

Disconnect

? m

Activating/deactivating the microphone

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone (OpenStage 20/20 G only).

Prerequisite: You are conducting a call.

Deactivating the microphone

p Press the key shown. The key lights up.

Activating the microphone

p Press the lit key.

Ending a call

s Press the key shown.

Select and confirm the option shown.

or If you are conducting a call via the handset:

\ Replace the handset.

or In speakerphone mode:

n Press the lit key.

Page 29

Step by step

Basic functions

Group call

Your service personnel can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

A group call is displayed on the phone. Service personnel may have made the following settings for signaling:

Telephone status Ring on group call

Ringer on Silent Ringtone

in Connection

Ringer off Silent Nothing Nothing

in Connection

Handset Ringtone

Handset Open listening

Open listening Beep

Speakerphone mode

Handset Nothing Beep

Handset Open listening

Open listening Beep

Speakerphone mode

The volume settings can be found from Æ page 106.

= Yes

Loudspeaker

Beep Handset and loudspeaker

Loudspeaker

Beep Loudspeaker

Beep Handset and loudspeaker

Loudspeaker

Beep Loudspeaker

Ring on group call = No

Beep Loudspeaker

Beep Handset

Beep Handset and loud-

speaker

Beep Loudspeaker

Handset

Beep Handset and loudspeaker

Beep Loudspeaker

Page 30

Basic functions

Step by step

Pickup call?

Further service personnel settings for group calls:

• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option.

• The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.

• A key is programmed for call pickup.

A group call is waiting is displayed with

Pickup: Caller for: Station

Picking up a group call

The pop-up menu opens:

Confirm.

^ Lift the handset (only if the appropriate function is set

by your service personnel)

R Press the sensor key programmed with the "Call pickup"

function (if configured). The speakerphone function is activated.

Ignore? f

Ignoring a group call

Select and confirm the option shown. The phone stops signaling the group call.

Page 31

Step by step

Dial

Redial {1} ##? l

Basic functions

Making calls

If you selected the option "Busy When Dialing" Æ page 67, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal.

Off-hook dialing

^ Lift the handset.

j Enter the station number.

Confirm or wait until the dial delay expires. (see Æ page 65).

Confirm. ## represents the last number dialed.

The connection is set up.

If you are using a dial plan and Immediate dialing is set (see Æ page 33), dialing is automatically performed as soon as the character string entered matches an entry in the dial plan.

Page 32

Basic functions

Step by step

Redial {1} ##?

Dial

On-hook dialing

The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode; only OpenStage 20/ 20 G).

n Press the key (only OpenStage 20/20 G).

j Enter the station number.

i Press or wait until the dial delay expires. (see

Æ page 65).

Confirm. ## represents the last number dialed.

First enter the number

First enter the number. The loudspeaker key illuminates when you enter the first digit.

j Enter the station number.

Confirm or wait until the dial delay expires. (see Æ page 65).

The connection is set up.

If you are using a dial plan and Immediate dialing is set (see Æ page 33), dialing is automatically performed as soon as the character string entered matches an entry in the dial plan.

Page 33

Step by step

User

Immediate dialing

Immediate dialing should only be activated if service personnel has configured and approved a dial plan.

Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured, your call is automatically dialed as soon as the string entered matches an entry in the dial plan.

Activating or deactivating immediate dialing

You can also configure this setting via the web interface

Æ page 116.

N Press the key shown.

Confirm.

if nec.j Enter and confirm the user password.

Basic functions

Configuration

Outgoing calls?

Immediate dialing = No m

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Confirm.

Select and confirm the option shown.

Select and confirm the option shown to activate the immediate dialing function.

Select the option shown and confirm twice.

Page 34

Basic functions

Step by step

Dialing using the hot or warm line function

Your service personnel can configure a hot or warm line for your phone.

If you lift the handset of the phone or press the loudspeaker key (only OpenStage 20/20 G)

• with a hot line immediately or

• with a warm line after a defined period of time,

• a number specified by service personnel is dialed.

Examples:

• The phone in the lift immediately dials the reception number.

• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialed.

Page 35

Step by step

Basic functions

Redial

Redialing from the call list

, Press the key shown.

Niels, Bohr 31.05. 07:06 f

Dial l

^ Lift the handset.

n Press the key (only OpenStage 20/20 G).

Redial {1} ##? l

{ or }

You are automatically directed to the Dialed list in the Calls menu (see Æ page 19).

You are automatically directed to the Missed list in the Calls menu if a there are any new calls, see Æ page 19.

If you press the key again, you are branched to the Dialled list.

Select and confirm the entry you want.

Confirm. The phone number associated with the list entry is dialed.

Redialing from the display dialog

Confirm. The last phone number entered is dialed.

Redialing from the idle menu

Select and confirm the option shown. The last phone number entered is dialed.

Page 36

Basic functions

Step by step

Consult?

Disconnect & return? f

Alternate? l

Consulting a second party

You can call a second party while a call is in progress. The connection to the first party is placed on hold.

Prerequisite: You are conducting a call.

Select and confirm the option shown.

j Enter and confirm the second party’s phone number.

Ending or canceling a consultation call

Select and confirm the option shown.

The call with the first party is resumed.

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call.

Select and confirm the option shown.

In the first display line, the phone number or name and the duration of the active connection are displayed.

Disconnect & return? f

You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate".

Ending an alternate operation

Select and confirm the option shown. The active call is disconnected and the held call is restored.

Page 37

Step by step

Complete Xfer? f

] or n Replace the handset or, if you are in speakerphone

N Press the key shown.

User

Basic functions

Connecting parties

You can connect the first party with the party you consulted, clearing down your connection to both parties in the process.

Prerequisite: You are conducting a consultation call Æ page 36 and call joining is allowed Æ page 37.

Select and confirm the option shown. The active and held calls are joined. You are disconnected from the call.

or Connect by hanging up

mode (OpenStage 20/20 G only), press the loudspeaker key. The other two parties are now connected to one another.

Allowing call joining

You can also configure this setting via the Web interface Æ page 116.

Confirm.

if nec.j Enter and confirm the User password.

Configuration

Connected calls?

Allow call joining = Yes f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 38

Basic functions

Step by step

Call forwarding

You can forward calls for your phone to another phone.

Prerequisite: The call forwarding function is programmed (Æ page 39).

Three forwarding conditions can be programmed in the forwarding menu:

• All Calls

•Busy

• On no reply

Because of its direct impact, "All Calls" call forwarding has the highest priority followed by "No reply" and "Busy".

If active, "All Calls" call forwarding is indicated on the graphic display when the phone is idle. The Forwarding key also lights up.

Forwarded calls can be logged in a call list (see Æ page 19).

The Edit call forwarding menu offers you three Desti- nation options. These destination options are assigned to the forwarding types.

All calls (off/on)

Destination

Busy (off/on)

Destination

No reply (off/on)

Destination

One phone number may already be assigned to each destination. The destination option could then be Destination 12345, for instance.

Page 39

Step by step

Edit call forwarding

Programming call forwarding

Saving destination phone numbers for call forwarding

You can save up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding types. You can then enable one of the forwarding types (Æ page 41).

r Press the key shown.

Select and confirm the option shown.

You can also enter the call forwarding settings via the user menu (Æ page 49).

Basic functions

Destination = f

Edit favourites f

Destination 1 = f

Option = Save & Exit l

Select the destination option for one of the following forwarding types:

• All calls

•Busy

•No reply

Confirm the destination selected.

You can use each of the three Destination options to save destination phone numbers for the relevant forwarding type.

Select and confirm the option shown.

j Enter and confirm the destination phone number.

Define additional destination phone numbers for destination 2 to 5, as necessary.

Select the option shown and confirm twice.

Page 40

Basic functions

Step by step

Edit call forwarding

Assigning a destination phone number to a call forwarding instruction

You can also configure this setting via the Web interface Æ page 116.

r Press the key shown.

Within three seconds:

Select and confirm the option shown.

Destination = f

089008844 l

Option = Save & Exit l

r Press the key shown.

Edit call forwarding f

Select the destination option for one of the following forwarding types:

• All calls

•Busy

•No reply

Confirm the destination selected.

Select and confirm a destination number from the list.

Select the option shown and confirm twice.

Defining the ring duration before call forwarding on no reply

You can define how often the phone should ring before the "No reply" form of call forwarding activates.

This setting is only available if the "Server features" function was deactivated by the service personnel.

You can also configure this setting via the Web interface Æ page 116.

Within three seconds:

Select and confirm the option shown.

Duration m

Option = Save & Exit l

Select and confirm the option shown.

j Enter a value for the duration.

Select the option shown and confirm twice.

Page 41

Step by step

r Press the key shown.

Edit call forwarding

All calls l

Basic functions

Activating/deactivating call forwarding

You can also configure this setting via the Web interface Æ page 116.

Prerequisite: At least one destination phone number is programmed (Æ page 40).

Within three seconds:

Select and confirm the option shown.

Select the appropriate call forwarding type.

Select and confirm the option shown.

Busy f

No reply f

On l

Option = Save & Exit l

Select and confirm the option shown.

Select and confirm "On" or "Off".

Select the option shown and confirm twice.

Page 42

Basic functions

Step by step

Activating call forwarding for all calls

Use the r function key to activate call forwarding for

all calls.

Prerequisite: There is at least one forwarding destination programmed Æ page 39.

r Press the key shown.

Wait three seconds.

r Press the lit key.

Accept l

Confirm. The r key lights up. Call forwarding is acti-

vated.

If the phone is idle, the call forwarding icon in the second display line with the destination phone number.

Deactivating call forwarding for all calls

Wait three seconds.

Confirm Call forwarding is deactivated.

Call forwarding chain

Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone.

A popup window opens on your phone’s screen with the following information:

• Who is calling

• Who forwarded first or last.

• The reason for the forwarding is displayed by an icon.

You can set whether the station that forwarded first or last is displayed (see Æ page 50).

K appears

Page 43

Step by step

Call back? m

Cancel call backs? f

Basic functions

Callback

You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line becomes free.

This option must be activated by your service personnel.

Requesting callback

Prerequisite: The station called is busy or nobody answers.

Select and confirm the option shown.

Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for example, at the end of the working day.

Prerequisite: At least one callback was requested. The phone is idle.

Select and confirm the option shown.

Disconnect? m

All callback requests are deleted.

Page 44

Basic functions

Step by step

Responding to a callback

Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen.

Accepting a callback

Reject? f

Deflect? m

Select and confirm the option shown.

Rejecting a callback

Select and confirm the option shown.

The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.

Forwarding a callback

Select and confirm the option shown.

j Enter and confirm the phone number.

Page 45

Step by step

User

Permitting callback on busy/no reply

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Confirm.

if nec.j Enter and confirm the user password.

Basic functions

Configuration

Outgoing calls?

Callback: busy = No f

Callback: no reply = No f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Confirm.

Select and confirm the option shown.

Select and confirm to activate the callback function.

Select the option shown and confirm twice.

Page 46

Basic functions

Step by step

Calling back missed calls

Calls received while you are absent are indicated by a

message on the idle display (Æ page 18). The O func-

tion key also lights up.

Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists Æ page 19).

O Press the key shown.

Calls m

Missed l

Niels, Bohr 30.05 07:06amm

Dial l

Select and confirm the option shown.

Select and confirm the entry you want.

Confirm The phone number associated with the entry is dialed.

Page 47

Step by step

? m

Deflect

Enhanced phone functions

Incoming calls

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signaled.

Select and confirm the option shown.

089008844 l

N Press the key shown.

User

if nec.j Enter and confirm the user password.

Configuration

Incoming calls

Deflecting?

Allow deflection = No f

If a destination phone number is stored (Æ page 47), you can select and confirm it. The call is deflected.

or If you did not set a phone number when programming

call deflection, you are now prompted to enter a destination phone number for call deflection.

j Enter and confirm the destination phone number. The

call is deflected.

Permitting call deflection

You can also configure this setting via the Web interface Æ page 116.

Select and confirm the option shown.

Yes l

Confirm.

Page 48

Enhanced phone functions

Step by step

Default destination =

Option = Save & Exit l

Reject? f

Select and confirm the option shown.

j Enter and confirm the phone number to which the sta-

tion should be deflected.

Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.

Select the option shown and confirm twice.

Rejecting a call

You can reject an incoming call.

Prerequisite: An incoming call is displayed or signaled.

Select and confirm the option shown. The caller hears a busy signal.

If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.

Page 49

Step by step

User

Enhanced phone functions

Configuring call forwarding

You can also enter the call forwarding settings via the Forwarding key (Æ page 39).

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Configuration

Incoming calls

Forwarding?

Settings?

Select and confirm the option shown.

Configuring forwarding

Select and confirm the option shown.

For a description of the settings, see chapter ”Call forwarding” Æ page 38.

Page 50

Enhanced phone functions

Step by step

Alterts

Setting alerts

Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key).

Select and confirm the option shown.

Visual alerts= No f

Yes l

Audible alerts= No f

Yes l

Forwarding Party m

Display last f

Option = Save & Exit l

Hold ? f

Select and confirm the option shown.

Select and confirm "Yes" or "No".

or.

Select and confirm the option shown.

or.

Select and confirm the option shown.

Select and confirm "display first" or "display last."

Select the option shown and confirm twice.

Placing a call on hold

You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room.

Prerequisite: You are conducting a call.

Select and confirm the option shown.

Reconnect ? l

Retrieving a held call

Select and confirm the option shown.

Held call wait status

After placing a call on hold, you can replace the handset and then decide if the call should be retrieved or disconnected.

Page 51

Step by step

Retrieve held call ?

Disconnect ? f

N Press the key shown.

User

if nec.j Enter and confirm the user password.

Enhanced phone functions

Prerequisite: You placed a call on hold and replaced the handset.

Select and confirm the option shown to resume the call

in speakerphone mode.

Select and confirm the option shown to disconnect the call.

The held call is signaled as an incoming call after a specified period of time.

Activating/deactivating the hold reminder tone

You can also configure this setting via the Web interface Æ page 116.

Select and confirm the option shown.

Configuration

Connected calls?

Allow hold rem. = No f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 52

Enhanced phone functions

Step by step

User

Setting the hold reminder time

Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 1, that is, the reminder is output after one minute. The maximum value is 99 minutes. Press 0 to deactivate the delay.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Configuration

Connected calls?

Hold rem. delay=3 f

Option = Save & Exit l

Select and confirm the option shown.

j Enter a value between 1 and 99 in the input mask and

confirm.

Select the option shown and confirm twice.

Page 53

Step by step

User

Enhanced phone functions

Music on hold

If the Music on hold option is active, music is played back when you are placed on hold by another party.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Configuration

Connected calls?

Music on hold f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select and confirm the option shown

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 54

Enhanced phone functions

Step by step

Disconnect & return? f

Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown. You can ignore or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval. You can block the second call or the signal tone (Æ page 57).

Accepting a second call

Prerequisite: You are conducting a call and call waiting

is allowed (Æ page 57).

Select and confirm the option shown.

You can talk to the second party. The connection to the first party is on hold.

You can still

• toggle between an initial and second call or

• initiate a conference

Consultation call from second call

If the second call is your active call you can initiate a consultation call from it.

From a consultation call in the second call you can

• initiate a conference

• toggle between the second call and a consultation call

• transfer a call

• disconnect the calls again

During a consultation in the second call, the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected.

Disconnect second call

Select and confirm the option shown. The call to this station is disconnected and the call to the first station is reconnected.

Page 55

Step by step

Ignore?

Reject? f

Enhanced phone functions

Ignoring second call

Prerequisite: You are conducting a call and call waiting

is allowed (Æ page 57).

Select and confirm the option shown.

The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.

While the ignored second call continues to wait, from the active call you can:

• make a consultation call

• initiate a conference

• toggle between the consultation call and your call party

• transfer a call

A third call would be rejected with the busy signal

If you have disconnected the first call, the ignored second call rings like a normal call.

Rejecting a second call

Prerequisite: You are conducting a call and call waiting

is allowed (Æ page 57).

Select and confirm the option shown.

The second call is rejected. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.

Page 56

Enhanced phone functions

Step by step

Deflect? m

Complete Xfer

Deflecting a second call

Prerequisite: You are conducting a call and call waiting

is allowed (Æ page 57).

Select and confirm the option shown.

If a destination phone number is stored (Æ page 47), you can select and confirm it. The call is deflected.

or If you did not set a phone number when programming

call deflection, you are now prompted to enter a destination phone number for call deflection.

j Enter and confirm the destination phone number.

The second call is deflected to the destination specified. You are reconnected with the first party.

Connecting parties

Select and confirm the option shown. The other two parties are now connected to one another. You can now hang up or dial another number for instance.

or Connect by hanging up

Prerequisite: Connecting by hanging up is activated

(ask your service personnel) and "Switch assignment" must be set to "Yes" (Æ page 58). Before you can be connected by hanging up you must have toggled at least twice (Æ page 36).

] or n Replace the handset or, if you are in speakerphone

mode (OpenStage 20/20 G only), press the loudspeaker key. The other two parties are now connected to one another.

Page 57

Step by step

User

Allowing call waiting

You can also configure this setting via the Web interface Æ page 116.

If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.

Prerequisite: The option was programmed by your service personnel.

N Press the key shown.

Select and confirm the option shown.

if nec.

j Enter and confirm the user password.

Enhanced phone functions

Configuration

Incoming calls?

Handling? f

Allow call waiting = No f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 58

Enhanced phone functions

Step by step

User

Toggling associate

Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the User password.

Configuration

Connected calls

Toggling associate

Yes

Save & Exit

Select and confirm the option shown.

Select and confirm the option shown in the context menu.

Select and confirm the option shown.

Page 59

Step by step

Blind transfer call?

Start transfer? f

Consultation? l

Enhanced phone functions

Transferring a call

You can transfer your current call to another party with or without consultation.

Blind transfer

Prerequisite: You are conducting a call. The options "Al-

low Call Transfer" and "Transfer on Ring" were selected (Æ page 60).

Select and confirm the option shown.

j Enter the phone number of the second party to whom

you want to transfer the call.

Confirm or wait until the autodial delay expires.

The display returns to idle following successful transfer.

Transferring with consultation

You can announce a call to a recipient before transferring it.

Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected (Æ page 60).

Select and confirm the option shown. The call is placed on hold.

Dial

j Enter the phone number of the party to whom you want

to transfer the call.

Confirm.

Page 60

Enhanced phone functions

Step by step

Complete Xfer?

User

If the party answers:

Announce the call you want to transfer.

Select and confirm the option shown.

If the party does not answer:

You do not have to wait for the second party to answer before you can transfer the call.

Replace the handset or, if speakerphone mode is active,

press the lit n key to transfer the call.

If the party does not answer, you will be called back by the first party.

Allowing call transfer

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Configuration

Connected calls?

Allow call transfer = No f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 61

Step by step

User

Allowing "Transfer on Ring"

If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.

j Enter and confirm the user password.

Enhanced phone functions

Configuration

Outgoing calls

Transfer on ring = No m

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Confirm the option shown to activate the callback function.

Select the option shown and confirm twice.

Page 62

Enhanced phone functions

Step by step

User

CTI calls

Beep on auto-answer

Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto Answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is active, an alert beep sounds when an incoming call is automatically accepted.

Information on the operation of the configured CTI application can be found in the corresponding user guide.

You can also configure this setting via the Web interface Æ page 116.

Prerequisite: The option was programmed by your service personnel.

N Press the key shown.

Select and confirm the option shown.

if nec.

Configuration

Incoming calls?

CTI calls? f

Auto-answer = No f

Yes l

Beep on auto-answer = No

Yes l

Option = Save & Exit l

j Enter and confirm the user password.

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 63

Step by step

User

Beep on auto-reconnect

You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

Prerequisite: The option was programmed by your service personnel.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.

j Enter and confirm the user password.

Enhanced phone functions

Configuration

Incoming calls?

CTI calls? f

Beep on auto-unhold = No f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 64

Enhanced phone functions

Step by step

Making calls

Dialing a phone number from a list

The following call lists are available in the "Calls" directory:

• Missed

• Dialed

• Received

• Forwarded

For a detailed description of the call lists, see Æ page 19.

O Press the key shown.

Calls m

Dialed f

Niels, Bohr 30.05. 07:06am

Select and confirm the option shown.

Select and confirm the appropriate list entry.

The phone number associated with the list entry is dialed. If you have not already lifted the handset, conduct the call now in speakerphone mode.

Page 65

Step by step

Enhanced phone functions

Using autodial delay

A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used:

• when dialing in idle mode

• Consultation

• when transferring an answered call.

The delay can be reduced by performing one of the following activities:

i • pressing the i key. This always works.

^ • lifting the handset. This only works if the phone num-

ber was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook.

n • pressing the loudspeaker key (OpenStage 20/20 G

only). This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.

If an emergency number is preset by your service personnel, the autodial delay for this phone number is reduced to one second.

Automatic dial delay does not work if you are using a dial plan and Immediate dialing is configured (see Æ page 33). The number is automatically dialed as soon as the string entered matches an entry in the dial plan.

Page 66

Enhanced phone functions

Step by step

User

Settings for autodial delay

The setting does not affect automatic emergency number dialing.

If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.

j Enter and confirm the user password.

Configuration

Outgoing calls

Autodial delay = 8 f

Option = Save & Exit l

Select and confirm the option shown.

j Enter a value in the input mask and confirm.

Select the option shown and confirm twice.

Page 67

Step by step

User

Enhanced phone functions

Allowing "Busy When Dialling"

If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Configuration

Outgoing calls

Busy when dialing = No m

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 68

Enhanced phone functions

Step by step

Conference?

1: Party f

2: Party m

Disconnect? l

Conference

Local conference

This type of conference is also referred to as a threeparty conference. It involves up to three participants.

Prerequisite: You are conducting a consultation call Æ page 36 or have accepted a second call Æ page 54, and the conference function is active Æ page 69.

Initiating a local conference

Select and confirm the option shown in the menu. You are connected to both parties at once.

Conducting one-on-one calls

On the display, select and confirm the first connection you want to clear down.

On the display, select and confirm the second connection you want to clear down.

Select and confirm the option shown. You are now involved in a one-to-one call with the remaining call party.

{ or }

If you already are involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new consultation connection can be either secure or nonsecure. However, the first connection remains secure even if all three parties are now joined together in a conference.

The entire conference is nonsecure if the connection to at least one of the parties is not secure (see also Æ page 22).

The relevant padlock icon appears on the "Conference" row.

Page 69

Step by step

Exit Conf?

Enhanced phone functions

Ending a local conference

Allowing call partners to continue a conference after you exit

Prerequisite: The "”Allowing joining in a local confer-

ence” Æ page 70" function is activated.

Select and confirm the option shown in the menu. Both

call partners remain connected. You are disconnected from the conference call.

^ or n Replace the handset or, if you are in speakerphone

mode (OpenStage 20/20 G only), press the loudspeaker key. Both call partners remain connected. You are disconnected from the conference call.

Disconnecting a party

End Conf? f

N Press the key shown.

User

if nec.

Configuration

Connected calls?

Allow conferences = No m

Yes l

Option = Save & Exit l

Select and confirm the option shown in the menu. Both connections are cleared down – the conference is cleared down.

Allowing a local conference

This option allows or blocks the "Conference" function.

You can also configure this setting via the Web interface Æ page 116.

Select and confirm the option shown.

j Enter and confirm the user password.

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 70

Enhanced phone functions

Step by step

User

Allowing joining in a local conference

You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.

j Enter and confirm the user password.

Configuration

Connected calls?

Join in conferences = N m

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 71

Step by step

Conference?

Enhanced phone functions

System-based conference

This type of conference is also referred to as a large conference. It can include up to ten parties.

Prerequisite: You are conducting a consultation call

Æ page 36 or you have accepted a second call Æ page 54, and the "System conference" feature was

configured by your service personnel.

Establishing a conference

Select and confirm the option shown in the connec-

tion’s context menu. You are connected to the first two parties at once. The conference is displayed with the current participants. You can now:

• initiate a consultation call

• put the conference on hold

• leave the conference.

Conducting a consultation call

Consult? f

Conference? f

Hold? f

Select and confirm the option shown in the "Conference" context menu. If the party answers, you can:

• toggle between the party and the conference

• connect the consultation call to another called party

• end the consultation call and return to the conference

• add the consultation call party to the conference.

Add party

Prerequisite: You are conducting a consultation call and

the conference is on hold.

Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current participants are now displayed. You can scroll through the list of participants.

Putting the conference on hold

Select and confirm the option shown in the "Conference" context menu. The conference is placed on hold and you can consult with someone in your office, for instance.

Page 72

Enhanced phone functions

Step by step

Exit Conf? f

Leaving a conference

Select and confirm the option shown in the "Conference" context menu. You are disconnected from the conference call and can dial another number, for instance. The other call partners remain connected.

{ or }

If using the "System conference" option, the Conference line contains a closed padlock icon for a secure voice connection and an open padlock icon for a nonsecure voice connection Æ page 22).

The display depends on whether the conference server supports secure voice communication. The appropriate display is set by the conference server.

Page 73

Step by step

Calls

Enhanced phone functions

Call lists

For a detailed description of the different call lists, see Æ page 19.

Dial entry

O Press the key shown.

Select and confirm the option shown.

Missed l

Niels, Bohr 13:22

O Press the key shown.

Calls m

Dialed l

Delete All l

For instance, select and confirm the list of missed calls.

The list is sorted chronologically, with the most recent caller first. You can use the click wheel to scroll through the list.

Select and confirm the appropriate list entry. The phone number is dialed.

Delete all entries

Select and confirm the option shown.

For instance, select and confirm the list of dialed numbers.

Select and confirm the option shown. All entries in the list displayed are deleted.

Page 74

Privacy/security

Step by step

Ringer off

Ringer on f

Privacy/security

Deactivating the ringer

You can deactivate your ring tone if you do not want to be disturbed by your phone ringing.

) Hold down the key in idle mode until the "Ringer off"

icon appears on the display.

or You can also deactivate the function using the option in

the idle menu (Æ page 18).

Select and confirm the option shown.

Reactivating the ringer

) Hold down the key in idle mode until the "Ringer off"

icon disappears from the display. The ringer is reactivated.

or You can also activate the function using the option in the

idle menu (Æ page 18).

Select and confirm the option shown.

Do not disturb on f

Do not disturb off f

Do not disturb

If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not disturb" function is activated/deactivated via the idle menu Æ page 18.

Prerequisite: "Do not disturb" must be activated (Æ page 75).

Activating/deactivating "Do not disturb"

Select and confirm the option shown in the idle menu. The "Do not disturb" icon appears Æ page 18.

or.

Select and confirm the option shown. The do not disturb icon is deleted.

Page 75

Step by step

User

Allowing "Do not disturb"

You can also configure this setting via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Privacy/security

Configuration

Incoming calls?

Handling? f

Allow DND = No f

Yes l

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and confirm twice.

Page 76

Privacy/security

Step by step

User

Security

User password

Your User password protects your individual configurations, including your language settings. You can also use the User password to lock your telephone Æ page 78.

The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not pass- word-protected (see also Æ page 77).

The User password can also be modified via the Web interface Æ page 116.

N Press the key shown.

Select and confirm the option shown.

if nec.j Enter and confirm the user password.

Security?

User password = f

Confirm password = m

Option = Save & Exit l

Select and confirm the option shown.

j Enter a new password (at least six characters) and con-

firm (text entry, see Æ page 16).

Select and confirm the option shown.

j Enter the new password again and confirm with OK.

Select the option shown and confirm twice.

Page 77

Step by step

User

Deactivating the user password

You can deactivate the phone’s password prompt if a password has already been configured.

Deactivating the password prompt does not apply to the web-interface Æ page 116, OpenStage Manager or CTI applications that use a password prompt. The password "000000" must be entered here.

If you deactivate the user password, you are not able to lock the phone Æ page 78 and the user menu is not password-protected.

N Press the key shown.

Select and confirm the option shown.

if nec.

j Enter and confirm the user password.

Privacy/security

Security?

User password = f

if applicable

Delete f

Confirm password = m

Option = Save & Exit l

Select and confirm the option shown.

Select the option shown and use OK to erase characters from right to left in order to delete the old password.

j Enter six zeros ("000000") to deactivate the password

(for text input, see Æ page 16) and confirm.

Select and confirm the option shown.

j Enter six zeros ("000000") once again and confirm.

Select the option shown and confirm twice.

Page 78

Privacy/security

Step by step

Phone locking

You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password.

Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your service personnel.

If an emergency number has been entered on the phone by service personnel, "emergency call" is then offered as an option on the display when the lock is activated. You can also enter the emergency number via the keypad.

You can only lock the phone if you set a user password (Æ page 76). The password for this must not be the default setting "000000".

Activating the phone lock

( Hold down the key shown.

Confirm lock?

User

Security?

Phone lock = No m

Yes l

Option = Save & Exit l

Confirm. The "Locked phone" icon appears on the display Æ page 18.

N Press the key shown.

Select and confirm the option shown.

j Enter and confirm the user password.

Select and confirm the option shown.

Select the option shown and confirm twice. The phone is locked.

Page 79

Step by step

Unlock phone?

Privacy/security

Unlocking the phone

Confirm.

j Enter the User password and confirm. The phone is un-

locked if the password is correct.

Page 80

Mobility

Step by step

Mobility

Prerequisite: Your phone is configured to support mobility by service personnel. A DLS server is available in the LAN and its address is entered in the phone.

Mobility scenarios

When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible:

Logging on and off at the same phone

• Log on as a mobility user Æ page 81.

• Log off as a mobility user Æ page 82.

Logging on and off at different phones

In these cases, service personnel may have made the following settings:

• Log on at a remote phone with forced logon, when the user is still logged on at that phone Æ page 83.

• Delayed logon at a remote phone with forced logon, when the user is still logged on at that phone and the phone is busy Æ page 84.

Page 81

Step by step

Mobile logon?

Mobility ID

Enter password

Mobility

Logging on and off at the same phone

Logging on to the phone

Prerequisite: No other mobility user is logged on.

Æ page 18

Select from the idle display context menu (Æ page 18)

and confirm.

The Mobility logon dialog appears.

You are prompted to enter your mobility ID.

j Enter and confirm Mobility ID, usually a telephone num-

ber. (for a text editor, see Æ page 17).

You are prompted to enter the password.

j Enter the user password and confirm with OK (text ed-

itor, see Æ page 17).

The following messages appear on the display:

• Logging on mobile user

• Validating

• Registering

• Downloading user data

Once you have completed logon, the mobility icon is shown in the display .

Page 82

Mobility

Step by step

Mobile logoff?

Mobile logoff

Logging off from the phone

Prerequisite: You are logged on as a mobility user.

Select from the idle display context menu (Æ page 18)

and confirm. The logoff procedure starts immediately.

Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.

In the graphic display, the following messages appear:

• Logging off mobile user

• Uploading user profile

• Registering

• Downloading user data

After you have logged off, the mobility icon is hidden.

Page 83

Step by step

Mobile logon? f

Mobility ID? l

Mobility

Logging on at different telephones

An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user.

Logging on with forced logoff at a remote phone

If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

If however, your service personnel enabled "Forced logoff during call" without setting a time, the system does not consider whether or not the remote phone is busy.

Select from the idle display context menu (Æ page 18) and confirm.

The Mobility logon dialog appears.

You are prompted to enter your mobility ID.

Enter password

j Enter and confirm mobility ID – usually a phone number

(for a text editor, see Æ page 17).

You are prompted to enter the password.

j Enter and confirm the user password (text editor, see

Æ page 17).

The following mobility messages appear in the display:

• Validating

• Logging off elsewhere

• Registering

The logoff is simultaneously displayed on the remote phone. Once you have completed logon, the mobility icon is shown in the display. .

Page 84

Mobility

Step by step

Mobile logoff?

Mobility ID? l

Enter password

Logging on with forced, delayed logoff at a

remote phone

If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires.

Select from the idle display context menu (Æ page 18)

and confirm.

You are prompted to enter your mobility ID.

j Enter and confirm the mobility code - usually a phone

number (text editor, see Æ page 17).

You are prompted to enter the password.

j Enter and confirm the user password (text editor, see

Æ page 17).

The mobility message appears on the display:

• Logging on mobile user

• Validating

• Logging off elsewhere

At the same time, the graphic display on the busy remote phone shows "Forced logoff pending". After the timeout set by your service personnel, the active call is ended and remote logoff is performed.

• Registering

• Downloading user data

Once you have completed logon, the mobility icon is shown in the display .

Page 85

Step by step

OpenScape Voice functions

The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone.

Making anonymous calls

Your service personnel decides whether or not your caller ID (name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls.

• If your caller ID is transmitted: your caller ID is displayed.

• If your caller ID is suppressed: "unknown" is displayed.

Deactivating

If your service personnel permanently activated anonymous calling for your phone, you can deactivate this

setting as follows:

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100) to

transmit the caller information.

Z You hear a confirmation tone.

Page 86

OpenScape Voice functions

Step by step

Activating

If your service personnel activated caller ID transmission for your phone, you can deactivate this setting as follows:

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100) to

suppress the caller ID.

Z Wait until you hear the confirmation tone.

Caller ID transfer is suppressed. "Private/Anonymous" appears on the called party’s display instead of the caller ID.

Temporarily activating anonymous calling for the next call

If your service personnel activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows:

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100). Z Wait until you hear the confirmation tone. j Dial the phone number of the party you want to contact.

Caller ID transmission is reactivated after this call.

Page 87

Step by step

OpenScape Voice functions

Temporarily deactivating anonymous calling for the next call

If your service personnel suppressed caller ID transmission for your phone, you can enable this setting for the next call as follows:

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100). Z Wait until you hear the confirmation tone. j Dial the phone number of the party you want to contact.

When you end this call, caller ID transmission is suppressed once again for the next call.

Page 88

OpenScape Voice functions

Step by step

Creating a list for selective calls

For call acceptance

You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility.

A connection is set up if a caller’s phone number matches a number in the selection list. If there is a match:

• the caller receives a message that the party refuses to accept any calls with this number,

or • the call is forwarded to an external phone number.

Contact your service personnel for information on how your OpenScape Voice is configured on site.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100).

Various announcements deliver the following information:

• the name of the feature (selective call acceptance)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

Page 89

Step by step

OpenScape Voice functions

For call rejection

As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility.

A call is not connected if the caller’s phone number matches a number in the selection list; the caller is notified that the called party rejects calls from this number. If the caller’s number is not in the selection list, the call is to you as usual.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100).

Various announcements deliver the following information:

• the name of the feature (selective call rejection)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

Page 90

OpenScape Voice functions

Step by step

Anonymous calls

Rejecting

You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100).

Accepting

You can also accept calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100).

Page 91

Step by step

OpenScape Voice functions

Using abbreviated dialing

Abbreviated dialing gives you access to a central list of frequently dialed phone numbers.

You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your service personnel.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100) fol-

lowed by a number between 0 and 999 for the phone number you want to dial.

The number is automatically dialed.

Call tracing

You can request automatic tracing of the last received internal call. This is particularly suitable for identifying malicious, irritating or troublesome calls.

n Lift the handset.

o Enter the code (see the table of codes Æ page 100).

The phone number is determined. Ask your service personnel for the result.

Page 92

OpenScape Voice functions

Step by step

Hunt group functions

To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group Æ page 29 and/or a hunt group.

Your service personnel can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel. Hunt groups are a simple solution for distributing calls to a group of telephones.

If you want another member of the group to pick up an incoming call, you can set your telephone to signal the busy status for your line to the other members of the hunt group. Hunt group calls will then no longer be forwarded to your telephone.

Making a line busy

This prevents this line being used for calls in a hunt group.

Activating

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100). Z Wait until you hear the confirmation tone.

Deactivating

Make the line free once more for the hunt group.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100). Z Wait until you hear the confirmation tone.

Page 93

Step by step

OpenScape Voice functions

Marking the last line in the hunt group chain

Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line.

Activating

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100). Z Wait until you hear the confirmation tone.

Deactivating

Unmark the line as the end of the hunt group chain.

^ Lift the handset.

j Enter the code (see the table of codes Æ page 100). Z Wait until you hear the confirmation tone.

Page 94

OpenScape Voice functions

Step by step

Reachability

You can make either serial calls or simultaneous calls on several sites. The features for this are

• Serial call

• Parallel call

Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voic e.

Serial call

Managing number lists/activating serial call

Before the serial call number can be activated, a serial call list much be created. This can be prepared either by service personnel or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. Each number can consist of up to 30 digits.

^ Lift the handset.

j Enter the code for the edit mode (see code table

Æ page 100).

The edit mode opens and you hear an announcement with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the serial call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the serial call list is still empty, you are prompted to enter numbers in the list. As soon as you have entered a valid number, the serial call can be activated.

If the serial call is activated, incoming calls are first routed to your phone. If you do not answer within the timeframe defined by the service personnel, the next destination phone rings for the configured period of time.

Page 95

Step by step

OpenScape Voice functions

The caller is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call.

If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".

Parallel call

Managing number lists/activating parallel call

Before the parallel call feature can be activated, a parallel call list must be created. This can be prepared either by service personnel or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. Each number can consist of up to 30 digits.

^ Lift the handset.

j Enter the code for the edit mode (see code table

Æ page 100).

The edit mode opens and you hear an announcement with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the parallel call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the parallel call list is still empty, you are prompted to enter numbers in the list. As soon as you have entered a valid number, the parallel call can be activated.

If the parallel call is activated, incoming calls are routed to your phone and all other destination phones in the parallel call list. The connection is established with the first phone that accepts the call.

If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".

Page 96

OpenScape Voice functions

Step by step

Activating/deactivating parallel call via code

You can activate/deactivate the parallel call without having to change to edit mode.

Prerequisite: You have already entered numbers in the parallel call list.

^ Lift the handset.

j Enter the code to activate or deactivate the parallel call

(see code table Æ page 100).

Page 97

Step by step

OpenScape Voice functions

Parking a call

If you have answered a call for a colleague and cannot forward it to him, you can park the call.

Call park

[ You are conducting the call. Let the other party know,

e.g. that you are trying to connect him.

j Enter the code for parking followed by a line number

(see code table Æ page 100).

You receive a confirmation tone. The caller hears a waiting melody.

] Replace the handset

Tell your colleague that a call for him is parked and give him the line number.

Unparking

To unpark the call, your colleague must proceed as follows:

^ Lift the handset.

j Enter the unparking code (see code table Æ page 100).

He is prompted to enter a line number.

j Enter the specified line number.

[ Your colleague is now connected with the waiting caller.

Page 98

OpenScape Voice functions

Step by step

Silent Monitoring

If this function has been configured by service personnel and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (active).

Active silent monitoring

Station A and B are on a call. You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A.

Your phone

internal or external station B

• You can hear and talk to station A.

• You can hear station B but cannot talk to him because he cannot hear you.

• Station A and B can hear and speak to each other.

internal station A

^ Lift the handset.

j Enter the code for active silent monitoring and the des-

tination number (see code table Æ page 100). You are connected to the call and can listen. If necessary notify station A.

] End the silent monitoring unnoticed by replacing the

handset.

Page 99

Step by step

OpenScape Voice functions

Muted silent monitoring

Station A and B are on a call. You want to monitor a call but so that neither station notices.

Your phone

internal or external station B

• You can hear station A but cannot talk to him because he cannot hear you

• You can hear station B but cannot talk to him because he cannot hear you.

• Station A and B can hear and speak to each other

internal station A

^ Lift the handset.

j Enter the code for active silent monitoring and the des-

tination number (see code table Æ page 100). You are connected to the call and can listen.

] End the silent monitoring unnoticed by replacing the

handset.

Page 100

OpenScape Voice functions

Code table for OpenScape Voice functions

Ask your service personnel to enter the latest codes in the following table. Print this page as an overview.

Function Code Description

Making anonymous calls off Æ page 85

Making anonymous calls on Æ page 86

Making anonymous calls temporarily on Æ page 86

Making anonymous calls temporarily off Æ page 87

List for selective call acceptance Æ page 88

List for selective call rejection Æ page 89

Rejecting anonymous calls Æ page 90

Accepting anonymous calls Æ page 90

Using abbreviated dialing Æ page 91

Call tracing Æ page 91

Making a line busy on Æ page 92

Making a line busy off Æ page 92

End of hunt group chain on Æ page 93

End of hunt group chain off Æ page 93

Edit mode for serial call Æ page 94

Edit mode for parallel call Æ page 95

Activating a parallel call Æ page 96

Deactivating a parallel call Æ page 96

Parking a call Æ page 97

Unparking a call Æ page 97

Active silent monitoring Æ page 98

Muted silent monitoring Æ page 99

100