Siemens 20-5000 User Manual
Documentation
OpenScape Voice
OpenStage 20 E, OpenStage 20
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
V1 R3.x
V1 R4.x
Important information
Important information
Trademarks
Q
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which
complies with the IEEE 802.3af standard.
Never open the telephone or a key module. Should you
encounter any problems, contact the responsible service personnel.
Use only original Siemens accessories. The use of other accessories may be hazardous and will render the
warranty, extended manufacturer’s liability and the CE
marking invalid.
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electronic equipment.
2
Important information
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5•C and 40•C.
• To ensure good speakerphone quality (OpenStage 20/20 G only), the
area in front of the microphone (front right) should be kept clear. The
optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.
.
3
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 10
Getting to know your OpenStage phone . . . . . . . . .11
The user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . 11
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 13
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Answering a call via the loudspeaker (speakerphone mode). . . . . . 23
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Picking up the held call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 26
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 27
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 28
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 34
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36
Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programming call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . 41
Activating call forwarding for all calls. . . . . . . . . . . . . . . . . . . . . . . . 42
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Permitting callback on busy/no reply . . . . . . . . . . . . . . . . . . . . . . . . 45
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .47
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
System-based conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . 74
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . 80
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . 80
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . 83
Logging on with forced, delayed logoff at a remote phone . . . . . . 84
6
OpenScape Voice functions . . . . . . . . . . . . . . . . . . . 85
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Temporarily activating anonymous calling for the next call . . . . . . . 86
Temporarily deactivating anonymous calling for the next call . . . . . 87
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . . 93
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 100
Individual phone configuration . . . . . . . . . . . . . . . 101
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adjusting the display to a comfortable reading angle . . . . . . . . . . 101
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Tone and indication with an unsecured voice connection . . . . . . . 110
7
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 120
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 121
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
8
General information
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the
unit.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used
functions.
Symbols used in the manual
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
V is a reference to an operation or setting performed directly on the
phone
z is a reference to an operation or setting performed via the Web-in-
terface
9
General information
Service
If you experience problems or defects with the phone, please dial the service number for your country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
Speakerphone quality and display legibility
• To ensure good speakerphone quality (OpenStage 20/20 G only), the
area in front of the telephone (front right) should be kept clear. The optimum distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required Æ p age 101.
10
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.
The user interface of your OpenStage 20 E/20/20 G SIP
OpenStage 20 E and OpenStage 20/20 G are identical apart from
the additional speakerphone mode offered by OpenStage 20/20 G.
1
3
4
6
1 You can make and receive calls as normal using the handset.
The tilt-and-swivel display provides intuitive support for telephone
2
operation (two lines with up to 33 characters each).
The function keys allow you to call up the most frequently used
3
functions during a call (e.g. Disconnect) Æ page 14.
4 O mailbox key and N menu key.
Audio keys are also available, allowing you to optimally configure
5
the audio features on your telephone Æ page 14.
Using the 3-way navigator, you can conveniently navigate through
6
the applications on your telephone Æ page 15.
The keypad can be used to enter phone numbers and text
7
Æ page 16.
2
5
7
11
Getting to know your OpenStage phone
Ports on the underside of the phone
Power supply unit
(if necessary)
Local
cable type
Properties of your OpenStage 20 E/20/20 G SIP
LCD display, 24 x 2 characters
Full-duplex speakerphone function -
10/100 Mbps Ethernet switch Æ page 13
1000 Mbps Ethernet switch Æ page 13
Wall mounting
PC
Network switch
OpenStage 20 E 20 20 G
Handset
;;;
;;
;;
--
-
;
;;;
12
Getting to know your OpenStage phone
Using network ports more efficiently
OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The
OpenStage 20 G has a 1000 Mbps Ethernet switch.This means that you
can connect a PC to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by service personnel.
OpenStage 20 E/20/20 G SIPNetwork switch PC
Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.
13
Getting to know your OpenStage phone
Keys
Function keys
Key Function when key is pressed
End (disconnect) call.
s
Saved number redial (last number dialed).
,
Button for fixed call forwarding (with red LED key).
r
Key Function when key is pressed
Open the phone’s main menu (with red LED key).
N
Open the menu for voicemail or missed calls (with red LED key).
O
Audio keys
Key Function when key is pressed
Activate/deactivate the microphone (OpenStage 20/20 G only;
p
also for speakerphone mode/with red LED).
Set volume lower and contrast brighter.
-
Turn speaker on/off (with red LED key).
n
Set volume louder and contrast darker.
+
14
Getting to know your OpenStage phone
3-way navigator
Remove the protective film from the ring around the 3-way navigator
before using the phone.
With this control, you can manage most of your phone’s functions, as well
as its displays.
Operation Functions when key is pressed
In idle mode:
Press the $ key.
Press the
Press the
% key.
i key.
• Open the idle menu Æ page 18
In lists and menus:
• Scroll down
In lists and menus:
• Scroll up
• Confirm input
• Perform action
15
Getting to know your OpenStage phone
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters
when dialing a number. To delete digits, select the "back" function on the
navigator, and confirm with i.
In situations where text input is possible, for example, when entering the
user password, you can also use the dial keys to enter text in addition to
the digits and special characters mentioned. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad
twice. When entering text, all characters available for the key pressed and
the character selected are briefly displayed.
Character overview (depends on the current language setting)
Key 1x 2x 3x 4x 5x 6x
1
2
3
4
5
6
7
8
9
0
(
[1] Next letter in upper case (active for maxi-
[2] Switch to digit input
] 1
a b c 2 ä
d e f 3
g h i 4
j k l 5
m n o 6 ö
p q r s 7 ß
t u v 8 ü
w x y z 9
0
[1]
[2]
mum one second)
. , ? ! ’ " - ( ) @ / : _
)
16
Getting to know your OpenStage phone
Multi-function keys
Key Function during text input Function when held down
Write special characters. Activate/deactivate ringtone.
)
Switch between upper and
(
lower case
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
Text editor
Additional options are available in the text editor. This is used when programming a forwarding destination, for example. In this way, you can,
for example, move the cursor freely and copy or insert text.
You can select further editor functions via the click wheel, and confirm
each one using
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
• Mode (here ( can also be used to switch):
– 123: Digits only
– ABC: Upper-case letters only
– Abc: First letter in upper case, subsequent letters in lower case
– abc: Lower case letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard to the cursor position
i:
Activate the telephone lock.
17
Getting to know your OpenStage phone
Display
Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-andwhite LCD display. Adjust the tilt and contrast to suit your needs
(Æ page 101 ).
Idle mode
If there are no calls taking place or settings being made, your
OpenStage 20 E/20/20 G SIP is in idle mode.
Example:
Time
10:29 SO . . :
05 08.07
Date
220870 l
Open the idle menu
Own phone number
Idle menu
When in idle mode, press a key on the 3-way navigator Æ page 15 to display the idle menu. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Redial?
• Ringer off?
• Do not disturb on?
• Mobile logon?
• Cancel callbacks?
• Directed pickup
•Back?
Icons in the idle display
In the first line, the time, weekday, and date are displayed in addition to
icons for different situations and switches:
Icon Explanation
The ring tone is deactivated.
The phone lock is activated.
The "Do not disturb" function is activated.
New entries have been added to the call lists.
Local call forwarding is active.
18
Getting to know your OpenStage phone
Records
Entries in the call list and messages in your mailbox system (if configured)
are known as records.
The LED on the O Æ page 14 key lights up to signal new missed calls.
Press the O key and use the click wheel to select the required submenu.
•Messages
• Calls
You can use the click wheel to navigate through the menus as described
on Æ page 15.
Messages
If configured (contact the relevant service personnel), this provides you
with access to your mailbox system e.g. HiPath Xpressions.
If your system is appropriately configured, activating this function calls the
mailbox. Follow the voice mailbox instructions.
Calls
This list appears as soon as you receive new missed calls if you select the
option Calls in the Records menu. You can then scroll up or down to reach
the Calls menu. The following calls or call attempts are logged as call lists:
• Missed: Missed calls
• Dialed: Dialed calls (with or without connection)
• Received: Answered calls
• Forwarded: Forwarded calls
The number of missed calls and unchecked calls is shown on the idle display.
Call lists
Each call list may contain up to 30 entries. Once this limit is reached, the
oldest entry in the log is deleted. Multiple calls from the same number are
only listed once.
The following data is saved, e.g. for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The date and time of the last call attempt from each user listed.
Entries can only be saved if the caller ID is displayed as a name, number
or both. If the caller ID is not transferred, the call is saved as "Unknown".
You can delete all the entries from the respective call list Æ page 73.
After selecting an entry, you can dial it immediately by confirming
Æ page 64.
19
Getting to know your OpenStage phone
Program/Service menu
You can make local settings here.
Press the N key and confirm the User menu. If configured, enter and
confirm your personal user password.
You can use the click wheel to navigate through the menus as described
on Æ page 15. Once the admin password has been entered, the Admin
menu is available to the relevant service personnel.
User settings
In the User menu, settings options are provided that allow you to adapt the
telephone to your individual requirements.
Select one of the following menus with the click wheel:
• "Date and time" Æ page 102
•"Audio" Æ page 106
• "Configuration" e.g. Æ page 75 or Æ page 47
• "Phone" Æ pag e 101
• "Locality" Æ page 106
•"Security" Æ page 76 or Æ page 78
• "Network information" Æ page 114
• "Reset" Æ page 115
If you are in one of these menus or submenus, depending on the situation,
you have the following options to leave the menus:
• Save & Exit (If you have made a setting and want to keep it)
• Exit (Discard Changes) (If you have made a setting which you do not
want to use after all or if you do not want set any of the options)
• Back (If you want to leave the main menu or submenu)
• Press and hold the $ key to access the option to leave the menu.
• You exit the menu by pressing the N key and return to idle mode
Æ page 18.
Interrupting editing in the menu
You can interrupt editing in the menu, for example, to call someone or to
answer a call. Then press the N key. This takes you back to the point in
the menu from which you exited.
This is however only possible for a limited period which is by service personnel using the inactivity timeout setting. If the configured time expires,
you need to reenter your password when opening the menu and manually
go to the required point in the menu.
Interrupting the editing:
• By pressing the N key you interrupt the editing, leave the menu and
return to idle modeÆ page 18.
• If you receive a call during editing and you answer it, you automatically
change to the call view.
To go back to editing mode in the menu, press the N key again.
20
Getting to know your OpenStage phone
Network information
Information about the IP address or name which was assigned to the
phone in the network and therefore the HTML address of the web interface.
V
View information on the phone Æ page 114
Contact your service personnel or refer to the OpenStage Administration Manual for more on the network information values listed
here.
Perform reset
V
Personal settings made via the telephone menu or the web interface can
be reset to factory settings.Æ page 115
Administration
You can access the administration area via the "Admin" function and by entering the administration password.
Refer to the administration manual supplied with your phone for more detailed information on this topic.
Control and monitoring function
A control or monitoring function can be activated on your phone for service
purposes by remote maintenance.
Control function
Service personnel have the option to activate and deactivate features of
the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally
informed on the display that the control function is active.
Monitoring function
In order to detect malfunctioning of a phone for example, the service personnel install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation
with a message on the display and prompted to allow monitoring.
If service personnel have activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing
icon in the upper display line.
21
Basic functions
Step by step
Basic functions
Please read carefully the introductory chapter
"Getting to know your OpenStage phone"
Æ page 11 before performing any of the steps
described here on your phone.
Secure voice transmission
Prerequisite: The secure voice communication option
must be activated by your service personnel.
If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other
party’s row on your graphic display. You can opt to have
voice connections that are no longer secure indicated
by a brief alerting tone and a window with the message
"Unencrypted call" (see Æ page 110).
Answering a call
Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visually signaled on the call display.
If transmitted, calling party information (name, phone
number) appears on the display.
If you have set a pattern melody Æ page 107 or a
ringtone Æ page 107 on your phone, it is possible that service personnel preset a different ringtone or deactivates the ringtone, regardless of
the call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations. When the call ends,
you can press the N key to return to the point
in the menu structure where you were interrupted.
1. Closed for secure or open for nonsecure voice communication
22
Step by step
if nec.
+ or - Set the call volume.
Accept? l
n Press the key shown. The key lights up. The speaker-
+ or - Set the call volume.
if nec.
Basic functions
Answering a call via the handset
The phone is ringing. The caller is displayed.
^ Lift the handset.
Answering a call via the loudspeaker
(speakerphone mode)
Speakerphone mode is only available in
OpenStage 20/20 G.
The phone is ringing. The caller is displayed.
Confirm. The n key lights up.
or
phone function is activated.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is
active.
• The ideal distance between the user and the phone
in speakerphone mode is about 50 cm.
23
Basic functions
Step by step
Directed pickup?
Directed pickup
You can pick up a call signaled at an absent coworker’s
phone. If a colleague has placed a call on hold on their
multi-line phone you can also pick up this call.
Accept call
Prerequisite: You know the coworker’s internal phone
number and the function is configured for you in
OpenScape Voice.
A coworker’s phone rings.
Select and confirm the option shown in the idle phone’s
f
context menu.
or.
^ Lift the handset.
or
n Press the key shown.
Directed pickup? f
24
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number.
You are connected to the calling party either via the
handset or in speakerphone mode.
Step by step
Directed pickup?
Picking up the held call:
Prerequisite: Your colleague has placed a call on "hold"
on their multi-line phone. You know the coworker’s internal phone number and the function is configured for
you in OpenScape Voice.
Select and confirm the option shown.
f
or.
^ Lift the handset.
or
n Press the key (only OpenStage 20/20 G).
Basic functions
Directed pickup? f
Select and confirm the option shown.
j Enter and confirm the relevant phone’s internal number.
You are connected to your colleague’s held call either via
the handset or in speakerphone mode.
25
Basic functions
Step by step
Switching from handset to speakerphone mode
Make note of the two different processes and activate, if necessary, your preferred setting
Æ page 109.
Speakerphone mode is only available in
OpenStage 20/20 G.
Prerequisite: You are conducting a call via the handset
and the microphone and loudspeaker functions have
been activated by service personnel.
Standard mode
n and \ Hold down the key and replace the handset. Then re-
lease the key and proceed with your call.
US mode
If the country setting is set to US, you do not have to
hold down the loudspeaker key when replacing the
handset to switch to speakerphone mode.
n Press the key shown.
\ Replace the handset. Proceed with your call.
{ or }
26
A secure voice communication is indicated by a
closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an
open padlock icon on the graphic display (see
also Æ page 22)
Step by step
Basic functions
Switching from speakerphone mode to the handset
Speakerphone mode is only available in
OpenStage 20/20 G.
Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset. The n key goes out.
Open listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating
n Press the key shown.
Deactivating
n Press the lit key.
Switch to speakerphone mode.
Speakerphone mode is only available in
OpenStage 20/20 G.
n and \ Hold down the key and replace the handset. Then re-
lease the key and proceed with your call.
27
Basic functions
Step by step
Disconnect
? m
Activating/deactivating the microphone
To prevent the other party from listening in while you
consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree
microphone (OpenStage 20/20 G only).
Prerequisite: You are conducting a call.
Deactivating the microphone
p Press the key shown. The key lights up.
Activating the microphone
p Press the lit key.
Ending a call
s Press the key shown.
or
Select and confirm the option shown.
or If you are conducting a call via the handset:
\ Replace the handset.
or In speakerphone mode:
n Press the lit key.
28
Step by step
Basic functions
Group call
Your service personnel can incorporate multiple telephones in a call pickup group. If your telephone belongs
to a pickup group, you can also accept calls intended for
other members of the group.
A group call is displayed on the phone. Service personnel may have made the following settings for signaling:
Telephone status Ring on group call
Ringer on Silent Ringtone
in
Connection
Ringer off Silent Nothing Nothing
in
Connection
Handset Ringtone
Handset
Open listening
Open listening Beep
Speakerphone
mode
Handset Nothing Beep
Handset
Open listening
Open listening Beep
Speakerphone
mode
The volume settings can be found from Æ page 106.
= Yes
Loudspeaker
Loudspeaker
Beep
Handset and loudspeaker
Loudspeaker
Beep
Loudspeaker
Beep
Handset and loudspeaker
Loudspeaker
Beep
Loudspeaker
Ring on group call
= No
Beep
Loudspeaker
Beep
Handset
Beep
Handset and loud-
speaker
Beep
Loudspeaker
Beep
Loudspeaker
Handset
Beep
Handset and loudspeaker
Beep
Loudspeaker
Beep
Loudspeaker
29
Basic functions
Step by step
Pickup call?
Further service personnel settings for group calls:
• The group call can be picked up both by lifting the
handset and via the "Pickup call" menu option.
• The group call be picked up via the "Pickup call"
menu option but not by just lifting the handset.
• A key is programmed for call pickup.
A group call is waiting is displayed with
Pickup: Caller
for: Station
Picking up a group call
The pop-up menu opens:
Confirm.
l
or
^ Lift the handset (only if the appropriate function is set
by your service personnel)
or
R Press the sensor key programmed with the "Call pickup"
function (if configured). The speakerphone function is
activated.
Ignore? f
30
Ignoring a group call
Select and confirm the option shown. The phone stops
signaling the group call.
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