Sharp MX-B455W, MX-B355W Troubleshooting Manual

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Page 1

Useful Tips

Troubleshooting

Click the icon of the function you want to know more about.

Common Copier Printer

Fax Image Send Document Filing

Page 2

Preface

ABOUT THIS GUIDE

This guide provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a s

Please note

• This guide assumes that the persons who install and use this product have a working knowledge of their computer and web browser.

• For information on your operating system or web browser, ple guide, or the online Help function.

• The explanations of screens and procedures are primarily for Internet Explorer vary depending on the version of the operating system or the software application.

• Wherever "MX-xxxx" appears in this guide, ple

• Considerable care has been taken in preparing this manual. If yo please contact your dealer or nearest authorized service representative.

• This product has undergone strict quality control and inspection p problem is discovered, please contact your dealer or nearest authorized service representative.

• Aside from instances provided for by law, SHARP is not re product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

ase substitute your model name for "xxxx".

upport center.

ase refer to your operating system guide or web browser

on Windows® 10. The screens may

u have any comments or concerns about the manual,

rocedures. In the unlikely event that a defect or other

sponsible for failures occurring during the use of the

Warning

• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as allowed under copyright laws.

• All information in this manual is subject to change without notice.

Illustrations and the operation panel and touch panel shown in this manual

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard equipment. The explanations in this manual assume that a paper drawer is installed on the MX-B455W. For some functions and procedures, the explanations assum

The display screens, messages, and key names shown in the manual may differ from those on the actual machine due to product improvements and modifications.

e that devices other than the above are installed.

Page 3

CONTENTS

ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Image Send Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Useful Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

If the problem persists after you follow the instructions in this guide…

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position. After the main power indicator

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.

color changes to green, press the [POWER] button.

Page 4

Data notification indicator

Touch panel

Main power indicator

[Power] button

Error indicator

[Power Save] button/Indicator

[Home Screen] key

LAN connector

USB port (A type)

Main power switch

Extension phone jack (TEL)

Telephone line jack (LINE)

OPERATION PANEL

USB port (B type)

USB port (A type)

General Problems

Points to Keep in Mind

For a checklist of general problems, refer to "CHECK LIST (page 7)".

Power and connector positions

Page 5

General Problems

Do not exceed the indicator line

Insert all the way in

Adjust to the original size

If the original has a fold, straighten the fold before placing. (This prevents original misfeeds.)

●Automatic Document Feeder

●Document glass

Place the original in the back left corner. If the original has a fold, straighten the fold before placing. (This prevents original misfeeds.) Check if the size of the original you placed matches the original size shown on the touch panel.

Mark

Platen Scale

●Paper tray

Fan the paper well before loading it.

Set the guides to the size of the paper.

The paper must not exceed the maximum number of sheets and must not be higher than the indicator line.

●Bypass tray

When loading paper, also open the extension tray.

Load the paper with the print side facing down.

Adjust the bypass tray guides so that they slightly contact the loaded paper.

Is the original placed correctly?

Is the paper loaded correctly?

The paper must not exceed the maximum number of sheets and must not be higher than the indicator line.

If the original is stapled, be sure to remove the staples and fan the pages well before placing. (This is to prevent misfeeding and tearing of the original, and to prevent torn fragments of the original from remaining in the feeder.)

Align the edges and place face up

Check if the size of the original you placed matches the original size shown on the touch panel.

When loading A4 size paper in tray 1, or 8-1/2" x 14" paper in trays 2 to 4, remove divider plate. Move divider plate all the way to the paper feed opening (right side), and pull up. If the machine does not recognize the paper size even though A4 size is correctly loaded in tray 1, or 8-1/2" x 14" size is correctly loaded in trays 2 to 4, check if the holder in the cassette is positioned at A4 (8-1/2" x 14" in trays 2 to 4).

When setting 8-1/2" x 11" size paper in tray 2 to 4, remove the 2 regulation plates with green color on the front and back side of the tray before setting the paper. The plates are contained in the inside storage space of the back side of the tray.

Placing the original and adding paper

Page 6

General Problems

How to clean the automatic document feeder and document glass

How to clean the bypass feed roller

Position of staple replacement and staple jam explanation label

Paper feed roller

Bypass feed roller

Removing a toner cartridge

MX-B455W MX-B355W

Maintenance

Page 7

General Problems

CHECK LIST

Problem Check Page

I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

THE OPERATION PANEL CANNOT BE USED

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

THE PAPER MISFEEDS

PAPER DOES NOT FEED FROM THE PAPER TRAY

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

THE IMAGE IS SKEWED ON THE PAPER

LINES APPEAR IN THE SCANNED IMAGE

Have functions been disabled by the administrator? 9

Hold down the [Home Screen] key. 9

You can check in the status of setting mode. 9

Is the main power indicator lit? 9

Did you just power on the machine? 9

Is the [Power Save Mode] button blinking? 9

Is a cover open or a device separated from the machine? 9

Did login fail three times in a row? 10

Does a message appear indicating that Auto Login failed? 10

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

Is a tray out of paper? 10

Is the machine out of toner? 10

Has a paper misfeed occurred? 10

Are restrictions placed on the trays that can be used in each mode (copy, print, image send, and document filing)?

Is the paper size loaded to the bypass tray same with the paper size being displayed in the touch panel?

Is too much paper loaded into the document feeder tray? 11

Is the original a long original? 11

Is the original on thin paper? 11

Is the feed roller dirty? 11

Is a torn piece of paper remaining in the machine? 12

Is too much paper loaded in the tray? 12

Are multiple sheets feeding at once? 12

Are you using paper that is not within the specifications? 12

Are the bypass tray guides adjusted to the width of the paper? 12

Is the bypass feed roller dirty? 12

Is the paper size specified? 12

Did you add paper to the bypass tray? 12

Are you using punched paper? 12

Are you using label sheets that cannot be used? 12

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

Does the machine recognize the paper size even though A4 size is correctly loaded in tray 1?

Does the machine recognize the paper size even though 8-1/2" x 14" size is correctly loaded in tray 2 to 4?

Is the paper loaded correctly into the paper tray? 13

Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)?

Set the paper size used in each tray in the tray settings. 13

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

Is too much paper loaded into the bypass tray? 14

Are the bypass tray guides adjusted to the width of the paper? 14

Are the original guides adjusted to the width of the paper? 14

Are the scanning areas of the document glass or automatic document feeder dirty?

Page 8

General Problems

Problem Check Page

SMUDGES APPEAR ON PRINTED OUTPUT

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

PART OF THE IMAGE IS CUT OFF

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER

THE CONNECTED USB DEVICE CANNOT BE USED

STAPLING DOES NOT TAKE PLACE

THE STAPLING POSITION IS NOT CORRECT

PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN

I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN

I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

I FORGOT THE ADMINISTRATOR PASSWORD

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

Are you using paper that is not within the specifications? 14

Are you printing on pre-punched paper? 14

Does a message appear indicating the need for maintenance? 14

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

Has the paper type been set correctly? 15

Has the correct paper size been set? 15

Was the original placed in the correct position? 15

Does the original size shown on the touch panel match the actual size of the original?

Is the paper loaded with the print side facing in the correct direction? 15

Has the paper type been set correctly? 16

Is the USB device compatible with the machine? 16

Is the connected USB device recognized correctly? 16

Is the format of the USB memory device FAT32? 16

Are you using a USB memory device with a capacity of more than 32 GB?

Does a message appear instructing you to check the staple unit? 17

Does a message appear instructing you to add staples? 17

Are there more sheets than can be stapled at once? 17

Is a paper size that cannot be stapled included in the print job? 17

Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled?

Is the stapling position setting correctly? 17

Are there a number of jobs waiting to be executed? 17

Is the brightness properly adjusted? 18

Did Auto Clear activate? 18

The IP address is set in the Network Settings of Setting mode. 18

You can change the background color in "MFP Display Pattern Setting". 18

You can change a shortcut in "Edit Home". 19

Is large text mode enabled in the home screen? 19

Set the time the machine enters energy save mode in the Energy Save settings of setting mode.

Was the administrator password changed from the factory default setting?

Please check the customer support information. 20

Page 9

General Problems

?!?

I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE

Check Solution

Have functions been disabled by the administrator?

■ Check with your administrator. Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.

I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED

Check Solution

Hold down the [Home Screen] key. ■ When you hold down the [Home Screen] key, a message showing the total page

usage and toner level will appear.

You can check in the status of setting mode.

■ [Total Count] appears in the [Status] of setting mode. You can check the total pages used from this item.

THE OPERATION PANEL CANNOT BE USED

Check Solution

Is the main power indicator lit? ■ If the main power indicator is not lit up, turn the machine's power on.

Make sure that the power plug is firmly inserted in the power outlet, switch the main power switch to the " " position.

Did you just power on the machine? ■ Wait until a message appears indicating that the machine is ready.

After the [Power] button is turned on, the machine requires some time to complete warmup operation. During warmup operation, functions can be selected, but a job cannot be run.

Is the [Power Save Mode] button blinking?

Is a cover open or a device separated from the machine?

■ Auto Power Shut-Off mode has activated. To return the machine to normal operation, press the [Power Save Mode] button. For more information, see the "User's Manual" .

■ Read the message and take appropriate actions. A warning message will appear when a cover is open or a device is separated from the machine.

Page 10

General Problems

Check Solution

Did login fail three times in a row? ■ After operation unlocks, log in using the correct user information.

When [A Warning when Login Fails] is enabled in the setting mode and login fails 3 times in a row, a warning will be displayed and user authentication operation will lock for 5 minutes. (If you do not know your user information, contact your administrator.)

 "Settings" → [User Control] → [Default Settings]

→ [A Warning when Login Fails]

Does a message appear indicating that Auto Login failed?

Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx.

PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB

■ Check with your administrator. Auto Login failed due to network or other problems. If you are the administrator, tap the [Administrator Password] key, log in as an administrator, and temporarily change the auto login settings in the setting mode. (Restore the changed settings to their original state after the problems have been solved.)

■ Turn on the machine power again.

■ Make sure that the background color of the job status display at the upper right

corner of the touch panel is gray, and press the [Power] button and then turn the main power switch to the " " position. Waiting at least 10 seconds and then turn the main power switch to the " " position.

■ If the message still appears after switching the [Power] button and the main power switch off and on several times, it is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.)

Check Solution

Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel.

Is the machine out of toner? ■ Replace the toner cartridge.

■ Maintenance (page 6)

Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel.

Are restrictions placed on the trays that can be used in each mode (copy, print, image send, and document filing)?

■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of each mode ([Feeding Approved Job]). Functions without a checkmark cannot be used for printing using that tray.  "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →

[Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

Page 11

General Problems

THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT

Check Solution

Is the paper size loaded to the bypass tray same with the paper size being displayed in the touch panel?

■ Set the "Tray Settings" setting on the home screen and change to the paper size loaded with the paper size setting of the bypass tray.

THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER)

Check Solution

Is too much paper loaded into the document feeder tray?

Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan

Is the original on thin paper? ■ Use the document glass to scan the original.

■ Make sure that the stack of paper in the tray is not higher than the indicator line.

► Placing the original and adding paper (page 5)

size to [Long Size]. (Note that long originals cannot be copied using the copy function.)

If you need to use the automatic document feeder, use [Slow Scan Mode] in [Others] to scan the original. *The MX-B355W cannot scan thin paper using the automatic document feeder.

Is the feed roller dirty? ■ Clean the surface of the paper feed roller.

► Maintenance (page 6)

Page 12

General Problems

THE PAPER MISFEEDS

Check Solution

Is a torn piece of paper remaining in the machine?

Is too much paper loaded in the tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not

Are multiple sheets feeding at once? ■ Fan the paper well before loading it.

Are you using paper that is not within the specifications?

Are the bypass tray guides adjusted to the width of the paper?

Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.

Is the paper size specified? ■ Be sure to specify the paper size.

Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it

■ Follow the instructions in the touch panel to remove all paper.

exceed the indicator line.

► Placing the original and adding paper (page 5)

■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual.

■ Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper.

► Placing the original and adding paper (page 5)

► Maintenance (page 6)

 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →

[Paper Tray Settings] → [Tray Registration]

with the paper to be added, and reload as a single stack. If paper is added without removing the remaining paper, a misfeed may occur.

Are you using punched paper? ■ When using punched paper, set the paper type to punched.

 "Settings" → [System Settings] → [Common Settings] → [Paper Settings] →

[Paper Tray Settings] → [Tray Registration]

Are you using label sheets that cannot be used?

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

Does the machine recognize the paper size even though A4 size is correctly loaded in tray 1?

Does the machine recognize the paper size even though 8-1/2" x 14" size is correctly loaded in tray 2 to 4?

■ Labels without a carrier sheet may stick to the transfer surface and cause a misfeed.

■ This may improve some states of paper curling.

► Placing the original and adding paper (page 5)

■ When loading A4 size paper in tray 1, remove divider plate. Move divider plate all the way to the paper feed opening (right side), and pull up.

■ If the machine does not recognize the paper size even though A4 size is correctly loaded in tray 1, check if the holder in the tray is positioned at A4.

► Placing the original and adding paper (page 5)

■ When loading 8-1/2" x 14" size paper in tray 2 to 4, remove divider plate. Move divider plate all the way to the paper feed opening (right side), and pull up.

■ If the machine does not recognize the paper size even though 8-1/2" x 14" size is correctly loaded in tray 2 to 4, check if the holder in the tray is positioned at 8-1/2" x 14".

► Placing the original and adding paper (page 5)

Page 13

General Problems

PAPER DOES NOT FEED FROM THE PAPER TRAY

Check Solution

Is the paper loaded correctly into the paper tray?

Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)?

I DON'T KNOW HOW TO CHANGE THE PAPER SIZE

Check Solution

Set the paper size used in each tray in the tray settings.

■ Set the guides to the size of the paper. Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line.

► Placing the original and adding paper (page 5)



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]

■ The "Tray Settings" key can be found in the home screen. Tap this key to display the tray settings screen. Tap the tray whose paper size you want to change, select the paper type, and then tap the [Size] tab. Select the paper size and tap the [OK] key. If you loaded a special size of paper in the bypass tray, tap the [Direct Entry] key after tapping the [Size] tab, enter the paper size manually, and tap the [Execute] key.

THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN

Check Solution

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

■ This may improve some states of paper curling.

► Placing the original and adding paper (page 5)

Page 14

General Problems

?!?

THE IMAGE IS SKEWED ON THE PAPER

Check Solution

Is too much paper loaded into the bypass tray?

Are the bypass tray guides adjusted to the width of the paper?

Are the original guides adjusted to the width of the paper?

LINES APPEAR IN THE SCANNED IMAGE

Check Solution

Are the scanning areas of the document glass or automatic document feeder dirty?

■ Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line. The maximum number of sheets varies depending on the paper type setting.

■ Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper.

■ Adjust the original guides to the width of the paper.

■ Clean the scanning areas of the document glass or automatic document feeder.

► Maintenance (page 6)

SMUDGES APPEAR ON PRINTED OUTPUT

Check Solution

Are you using paper that is not within the specifications?

Are you printing on pre-punched paper?

Does a message appear indicating the need for maintenance?

Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.

■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide

■ Take care that the image does not overlap the punch holes. If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing.

■ Contact your dealer or nearest SHARP Service Department as soon as possible.

■ This may improve some states of paper curling.

► Placing the original and adding paper (page 5)

Page 15

General Problems

WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON

Check Solution

Has the paper type been set correctly?

■ Set the correct paper type in the tray settings. Make sure that the following did not occur:

• When using heavy paper, change the paper type in the tray settings to Heavy.

(The image may disappear if rubbed.)

• Paper other than heavy paper is being used, but heavy paper is selected in the

tray settings. (This may cause creases and misfeeds.)



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

PART OF THE IMAGE IS CUT OFF

Check Solution

Has the correct paper size been set? ■ Be sure to specify the paper size.



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

Was the original placed in the correct position?

■ If you are using the document glass, be sure to place the original in the far left corner of the document glass.

► Placing the original and adding paper (page 5)

Does the original size shown on the touch panel match the actual size of the original?

PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER

Check Solution

Is the paper loaded with the print side facing in the correct direction?

■ Check if the size of the original you placed matches the paper size setting. If not, set the correct original size.

■ Make sure that the print side of paper is facing in the correct direction.

• Trays 1 to 4:

Place the paper with the print side face up.*

• Bypass Tray:

Place the paper with the print side face down.* * When the paper type is "Pre-Printed" or "Letter Head", load the paper in the opposite way. (Except when [Disabling of Duplex] is enabled in the setting mode (administrator). For information about the setting mode, consult your administrator.)

Page 16

General Problems

A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER

Check Solution

Has the paper type been set correctly?

THE CONNECTED USB DEVICE CANNOT BE USED

Check Solution

Is the USB device compatible with the machine?

Is the connected USB device recognized correctly?

Is the format of the USB memory device FAT32?

■ Set the correct paper type for the tray that contains the paper specified for the cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray.



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration]

■ Ask your dealer if the device is compatible with the machine. USB devices that are not compatible with the machine cannot be used.

■ When a USB device is connected to the machine and correctly recognized, an icon ( ) will appear at the top of the touch panel. If it is not recognized, connect it once again.

■ Check the file format of the USB memory device. If the format of the USB memory device is other than FAT32, use your PC to change the format to FAT32.

Are you using a USB memory device with a capacity of more than 32 GB?

■ Use a 32 GB or less USB memory device.

Page 17

General Problems

STAPLING DOES NOT TAKE PLACE

Check Solution

Does a message appear instructing you to check the staple unit?

Does a message appear instructing you to add staples?

Are there more sheets than can be stapled at once?

Is a paper size that cannot be stapled included in the print job?

Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled?

THE STAPLING POSITION IS NOT CORRECT

■ Remove jammed staples.

► Maintenance (page 6)

■ Replace the staple cartridge. Do not forget to replace the staple case.

► Maintenance (page 6)

■ For the maximum number of sheets that can be stapled, see "SPECIFICATIONS" in Start Guide.

■ For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.

■ You must check the paper types that are set on the machine, and select a paper

tray that is set to paper* that can be used for staple printing. Click the [Tray Status] button in [Paper Source] tab of the printer properties window and check the paper type setting of each tray. *Stapling is not possible on labels, glossy paper, transparency film, or envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will not be possible.

Check Solution

Is the stapling position setting correctly?

PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR

Check Solution

Are there a number of jobs waiting to be executed?

■ Check the stapling position in "PREVIEW SCREEN".

■ Wait until several of the jobs have been executed.

Page 18

General Problems

?!?!?

THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW

Check Solution

Is the brightness properly adjusted? ■ Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.

YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF

Check Solution

Did Auto Clear activate? ■ When user authentication is used, the currently logged in user will be

automatically logged out if Auto Clear activates. Log in again. If you are the administrator, change the time setting of Auto Clear or disable Auto Clear in [Auto Clear Setting].  "Settings (administrator)" → [System Settings] → [Common Settings] →

[Operation Settings] → [Condition Settings] → [Auto Clear Setting]

I DON'T KNOW WHERE THE IP ADDRESS SETTING IS

Check Solution

The IP address is set in the Network Settings of Setting mode.

■

To set a permanent IP address, ask your network administrator for the IP address assigned to the machine and other information necessary for the Network Settings.

 "Settings (administrator)" → [System Settings] → [Network Settings]

→ [Protocol Settings]

I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN

Check Solution

You can change the background color in "MFP Display Pattern Setting".

■ Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide.

Page 19

General Problems

I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN

Check Solution

You can change a shortcut in "Edit Home".

I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE

Check Solution

Is large text mode enabled in the home screen?

I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE

■ Open the action panel on the home screen and tap [Edit Home]. Enter the administrator password, tap the desired location and add a shortcut, or tap a shortcut and delete. For more information, see the U/I Customize Guide.

■ If the large text mode icon is , large text mode is enabled. Tap the large text mode icon to change it to and cancel large text mode.

Check Solution

Set the time the machine enters energy save mode in the Energy Save settings of setting mode.

■ Set the time the machine enters energy save mode in the Energy Save settings of setting mode. Set the time the machine enters Preheat Mode.



"Settings (administrator)" → [System Settings] → [Energy Save]

→

[Eco Setting] → [Preheat Mode Setting]

Set the time that Auto Power Shut-Off takes place



"Settings (administrator)" → [System Settings] → [Energy Save] → [Eco Setting] → [Auto Power Shut-Off] → [Auto Power Shut-Off Timer]

Page 20

General Problems

I FORGOT THE ADMINISTRATOR PASSWORD

Check Solution

Was the administrator password changed from the factory default setting?

I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE

Check Solution

Please check the customer support information.

■ Contact your dealer or nearest SHARP Service Department. For the factory default administrator password, see "TO THE ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it.

■ Contact your dealer or nearest SHARP Service Department.

Page 21

Copying Problems

CHECK LIST

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When you can use may be restricted in your user settings. Check with your administrator.

Problem Check Page

2-SIDED COPYING DOES NOT TAKE PLACE

ENLARGE/REDUCE DOES NOT WORK

THE IMAGE IS TOO LIGHT OR TOO DARK

PART OF THE IMAGE IS CUT OFF Has an appropriate ratio been selected for the original size and paper

COPIES COME OUT BLANK Is the original placed face up or face down correctly?

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying?

Are you using a special size or type of paper?

Are you copying using settings that do not allow 2-sided copying?

Are the original, paper, and ratio settings correct?

Is the image too light?

Is the image too dark?

Has an appropriate exposure mode for the original type been selected?

Is the overall copy density too light?

size?

Use N-Up.

user authentication is enabled, the functions that

Page 22

Copying Problems

2-SIDED COPYING DOES NOT TAKE PLACE

Check Solution

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying?

Are you using a special size or type of paper?

Are you copying using settings that do not allow 2-sided copying?

ENLARGE/REDUCE DOES NOT WORK

Check Solution

■ Check "Paper Tray Settings" in the setting mode.



"Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] Check the [Tray Settings] in the home screen. Tap the selected tray, and in the screen that appears, tap the [Paper Property] key. If the [Disable Duplex] checkbox in the paper properties screen is , the tray cannot be used for duplex printing. Change the paper type to a type that can be used for duplex printing.

■ For the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide.

■ 2-Sided Copy can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel.

Are the original, paper, and ratio settings correct?

■ Check if the original size that appears on the screen is correct. After that, check if the correct paper is selected. Tap the [Ratio] key and then tap the [Auto Image] key. The appropriate ratio for the original and paper will appear.

Page 23

Copying Problems

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Is the image too light? ■ Select an appropriate exposure mode for the original being copied and adjust the

Is the image too dark?

exposure level manually.

Has an appropriate exposure mode for the original type been selected?

Is the overall copy density too light? ■ Change the overall copy density with either method below.

■ Select one of the following modes depending on the original type. (This can be set in normal mode.)

• Text

Use this mode for regular text documents.

• Text/Printed Photo

This mode provides the best balance for copying an original which contains both text and printed photographs, such as a magazine or catalogue.

• Text/Photo

This mode provides the best balance for copying an original which contains both text and photographs, such as a text document with a photo pasted on.

• Printed Photo

This mode is best for copying printed photographs, such as photos in a magazine or catalogue.

•Photo

Use this mode to copy photos.

•Map

This mode is best for copying the light color shading and fine text found on most maps.

• Light Original

Use this mode for originals with light pencil writing.

• Changing the default setting

Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.

• Temporarily changing the setting

Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. The setting is automatically reset when you return to the home screen.

Page 24

Copying Problems

PART OF THE IMAGE IS CUT OFF

Check Solution

Has an appropriate ratio been selected for the original size and paper size?

Does the original size shown on the touch panel match the actual size of the original?

COPIES COME OUT BLANK

Check Solution

Is the original placed face up or face down correctly?

I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER

■ Select an appropriate ratio setting.

■ Check if the size of the original you placed matches the paper size setting. If not,

set the correct original size.

■ When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up.

Check Solution

Use N-Up. ■ N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet.

Tap the [N-Up] key. In normal mode, you can also add borders to N-Up copies.

Page 25

Printing Problems

CHECK LIST

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When you can use may be restricted in your user settings. Check with your administrator.

Problem Check Page

PRINTING DOES NOT TAKE PLACE Is your PC connected correctly to the machine?

Is the machine connected to the same network (LAN, etc.) as your PC? Is the IP address selected correctly? (Windows) 26

Are you using a printer port created using Standard TCP/IP Port? (Windows)

Is your computer in an unstable state?

Is the machine specified correctly in the application that you are using for printing?

Are the network connection devices operating normally?

Is the I/O timeout setting too short?

Was a Notice Page printed?

Have functions been disabled by the administrator?

I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL

I DON'T KNOW HOW TO CANCEL PRINTING

I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.)

2-SIDED PRINTING DOES NOT TAKE PLACE

DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE

A TRAY, FINISHER, OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED

THE IMAGE IS GRAINY Are the printer driver settings appropriate for the print job?

THE IMAGE IS TOO LIGHT OR TOO DARK

TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE

PART OF THE IMAGE IS CUT OFF Does the paper size specified by the job match the size of paper loaded

THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can

MANY GARBLED CHARACTERS ARE PRINTED

AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE

Check the features of each printer driver before installing.

Follow the steps below to cancel printing

Load envelopes or other special media in the bypass tray.

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing?

Are you using a special size or type of paper?

Have functions been disabled by the administrator?

Is [IPsec Settings] enabled on the machine?

Have the peripheral devices that are installed on the machine been configured with the printer driver?

Is the overall print density too light? Does the image (particularly a photo) need correction? (Windows) Was color data printed in black and white? (Windows)

Is the overall print density too light?

Are there fine lines in the original data?

into the tray?

Is the print orientation setting (portrait or landscape) correct?

Are the margins set correctly in the layout settings of the application?

only be loaded in a fixed orientation?

Is the correct binding position selected for 2-sided printing?

Is your computer or the machine in an unstable state?

Does your computer connect to the machine?

user authentication is enabled, the functions that

Page 26

Printing Problems

PRINTING DOES NOT TAKE PLACE

Check Solution

Is your PC connected correctly to the machine?

Is the machine connected to the same network (LAN, etc.) as your PC?

Is the IP address selected correctly? (Windows)

Are you using a printer port created using Standard TCP/IP Port? (Windows)

■ Make sure that the cable is connected securely to the LAN connector of your PC and that of the machine. If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well.

► Power and connector positions

■ The machine must be connected to the same network as your PC. If you do not know which network the machine is connected to, ask the network administrator.

■ Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.



"Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.



"Settings (administrator)" → [System Settings] → [Network Settings]

■ Check the PC settings. When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to . See: Software Setup Guide

(page 4)

Is your computer in an unstable state?

Is the machine specified correctly in the application that you are using for printing?

Are the network connection devices operating normally?

Is the I/O timeout setting too short? ■ Check with your administrator.

■ Restart your computer. Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space. Restart your computer.

■ Check whether the machine's printer driver has been selected from the print window of the application. If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again. See: Software Setup Guide

■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem.

If the I/O timeout setting is too short, errors may occur while writing to the printer. Ask the administrator of the machine to configure an appropriate time in "I/O Timeout".



"Settings (administrator)" → [System Settings] → [Printer Settings]

→

[Condition Settings] → [Interface Settings] → [I/O Timeout].

Page 27

Printing Problems

Check Solution

Was a Notice Page printed? ■ Check the Notice Page.

A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions. For example, a Notice Page will be printed in the following situations.

• The print job is too large to fit in memory.

• A function that has been prohibited by the administrator is specified. By factory default, Notice Pages are not printed.

Have functions been disabled by the administrator?

I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL

Check Solution

Check the features of each printer driver before installing.

■ Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

■ Each printer driver has specific features. Install and use the printer drivers that match your needs.

• PCL6 printer driver

The machine supports the Hewlett-Packard PCL6 printer control languages. Prints fast and is good for regular print jobs.

• PS printer driver

The PS printer driver supports the PostScript 3 page description language developed by Adobe Systems Incorporated. Excellent reproduction of images that include fine graphics.

• PPD driver

The PPD driver enables the machine to use the standard Windows PS printer driver.

I DON'T KNOW HOW TO CANCEL PRINTING

Check Solution

Follow the steps below to cancel printing

■ If the print data has not been spooled to the machine, refer to the manual for your operating system or application. If the print data has been spooled to the machine, tap the [Job Status] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list. Open the action panel and tap [Stop/Delete]. A message will appear to confirm the cancelation. Tap the [Cancel] key.

Page 28

Printing Problems

I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.)

Check Solution

Load envelopes or other special media in the bypass tray.

2-SIDED PRINTING DOES NOT TAKE PLACE

Check Solution

Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing?

■ Load special media such as envelopes in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. For more information on paper settings, see the "User's Manual" . When you have completed the settings on the machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab of the printer driver.

■ Check "Paper Tray Settings" in the setting mode.



Are you using a special size or type of paper?

Have functions been disabled by the administrator?

■ For the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide.

■ Check with your administrator. Some functions may have been disabled in the setting mode. Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

Page 29

Printing Problems

DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE

Check Solution

Is [IPsec Settings] enabled on the machine?

A TRAY, FINISHER, OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED

Check Solution

Have the peripheral devices that are installed on the machine been configured with the printer driver?

■ Check with your administrator. When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator.



"Settings" → [Security Settings] → [IPsec Settings]

■ Open the printer properties dialog box and click [Auto Configuration] on the [Options] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide.

THE IMAGE IS GRAINY

Check Solution

Are the printer driver settings appropriate for the print job?

■ Check the settings of the printer driver. When selecting print settings, select a print mode from [600dpi] or [600dpi (High Quality)]. Windows: The resolution setting is selected in the [Image Quality] tab of the printer driver properties window. Mac OS: Select [Advanced2] menu on the [Printer Features] in the print window.

Page 30

Printing Problems

?!?

THE IMAGE IS TOO LIGHT OR TOO DARK

Check Solution

Is the overall print density too light? ■ Use the setting below to change the overall print density.

Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.

Does the image (particularly a photo) need correction? (Windows)

■ Check the settings of the printer driver. Correct brightness and contrast with [Image Quality] on the [Color Adjustment] tab of the printer driver. Use these settings to make simple corrections in a case such as when image editing software is not installed on your computer.

TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE

Check Solution

Was color data printed in black and white? (Windows)

Is the overall print density too light? ■ Use the setting below to change the overall print density.

■ Check the settings of the printer driver. When color text and lines are printed in black and white, they may become faint and difficult to see. To have color text or lines (areas) that could become faint converted to black, select [Text To Black] or [Vector To Black] on the [Image Quality] tab of the printer driver. (Raster data such as bitmap images cannot be adjusted.)

Are there fine lines in the original data?

■ Change the width of specific printed lines. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Line Thickness]. Increase the value of default setting [5] to make the lines thicker, or decrease the value to make the lines thinner. (Text and raster data such as bitmap images cannot be changed.)

Page 31

Printing Problems

PART OF THE IMAGE IS CUT OFF

Check Solution

Does the paper size specified by the job match the size of paper loaded into the tray?

Is the print orientation setting (portrait or landscape) correct?

Are the margins set correctly in the layout settings of the application?

THE IMAGE IS UPSIDE DOWN

Check Solution

Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation?

■ Make sure that the paper size setting matches the size of paper loaded into the tray. Windows: The setting is selected in the [Paper Source] tab of the printer driver. If [Paper Tray] is selected, check the loaded paper and the paper size setting. Mac OS: The setting is selected in the [Page Setup] menu.

■ Set the print orientation to match the image. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Page Setup] menu.

■ Select an appropriate paper size and margins in the layout settings of the application. If the edge of the image extends outside the printable area of the machine, the edge will be cut off.

■ Rotate the image 180 degrees before printing. When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing. Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Layout] menu of the print window.

Is the correct binding position selected for 2-sided printing?

■ Be sure to set the appropriate binding position. When 2-sided printing is performed, every other page is printed upside down when tablet binding is selected for the binding position. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Layout] menu of the print window.

Page 32

Printing Problems

MANY GARBLED CHARACTERS ARE PRINTED

Check Solution

Is your computer or the machine in an unstable state?

■ Cancel printing, restart your PC and the machine, and try printing again. If there is only a small amount of free space remaining in the memory or hard drive of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters. To cancel printing:

• Windows:

Double-click the printer icon that appears at the lower right of the task bar and click "Cancel All Documents" (or "Purge Print Documents") in the [Printer] menu.

•Mac OS:

Double-click the name of the machine in the printer list, select the job that you wish to delete, and delete it.

• At the machine:

Tap the job status display on the operation panel, tap the [Print] tab to change the screen, tap the key of the print job that you wish to delete, and tap the [Stop/Delete]

key. A message will appear to confirm the cancelation. Tap the [Cancel] key. If some printed characters are still garbled after restarting, ask your administrator to lengthen the timeout setting of [I/O Timeout] in the setting mode.

"Settings (administrator)" → [System Settings] → [Printer Settings]



→

[Condition Settings] → [I/O Timeout]. If garbled characters are being still printed after the above measures are taken, remove and then reinstall the printer driver.

Page 33

Printing Problems

AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE

Check Solution

Does your computer connect to the machine?

■ The network connection between the machine and your computer may not be working correctly. Check the machine's IP address and your computer's IP address, and make sure that your computer can connect to the machine. Also check if the correct "Print Port" is specified in your computer's driver settings.

• Check the IP address setting.

If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.

"Settings" → [Status] → [Network Status]



See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.

"Settings (administrator)" → [System Settings] → [Network Settings]



• Check if the correct print port is set on the computer.

Windows: Click the [Start] button, select [Settings] → [Device] → [Devices and Printers]. (In Windows 8.1/Windows Server 2012, right-click the [Start] button, select [Control Panel] → [View devices and printers] (or [Devices and Printers]).) (In Windows 7/Windows Server 2008, click the [Start] button, select [Devices and Printers].) Select and then right-click the printer → [Printer properties]→ [Port] Mac OS: Delete and then reinstall the printer.

Page 34

Fax Problems

CHECKLIST

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When you can use may be restricted in your user settings. Check with your administrator.

Problem Check Page

TRANSMISSION DOES NOT TAKE PLACE

THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE

THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE

TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME

PRINTING DOES NOT TAKE PLACE AFTER RECEPTION

MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE

THE RECEIVED IMAGE IS FAINT Is the original that was faxed also faint? 38

THE MACHINE DOES NOT BEGIN FAX RECEPTION

DIALING IS NOT POSSIBLE Is the extension telephone connected? 39

YOU CANNOT TALK TO THE OTHER PARTY

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

I WANT TO CHECK THE SEND/RECEIVE HISTORY

I DON'T KNOW HOW TO FORWARD RECEIVED FAXES

I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES

Is the telephone line connected securely? 35

Is the correct dial mode set for your line? 35

Is a busy signal received? 35

Did a communication error occur? 35

Does a message appear indicating that the memory is full? 35

Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful?

Did you place an original that is folded? 36

Are the sub-address and passcode correct? (When using F-code communication)

Is the original placed face up or face down correctly? 36

If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out?

Has the rotation sending been set? 36

Is the machine's clock set to the correct time? 37

Is a transmission in progress? 37

Does a password entry screen appear? 37

Has cut-off printing been disabled in the setting mode (administrator)? 37

Is forwarding (Inbound Routing function) enabled for a received fax? 37

Is little free memory remaining? 38

Has the reception mode been set to [Manual Reception] in the setting mode?

Is little free memory remaining? 38

Is the external telephone enabled in setting mode? (When an external telephone is connected)

Is the line busy? 39

Did you dial using the speaker? 39

Has the maximum number of keys been stored? 39

Is the key being used in a reserved transmission or a transmission in progress?

Have functions been disabled by the administrator? 40

Has your administrator enabled a function that prevents editing/deleting?

Press the [Sending History] key. (Send history only) 40

Check with the [Job Status] key. 40

Use the received fax forwarding settings in setting mode. 41

Enable the image preview setting for received faxes in setting mode. 41

user authentication is enabled, the functions that

Page 35

Fax Problems

Problem Check Page

NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT)

I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION

BROADCAST TRANSMISSION DOES NOT WORK

THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX

Have you adjusted the volume in the speaker settings of setting mode? 42

You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.

You can store sender information in "Own Name and Destination Set" in setting mode.

Has broadcast setting been disabled in the setting mode (administrator)?

Is an error preventing received faxes from being printed? 43

Tap the [Address Review] key. 43

Is "Fax Dest. Confirmation Mode" enabled in setting mode? 43

TRANSMISSION DOES NOT TAKE PLACE

Check Solution

Is the telephone line connected securely?

Is the correct dial mode set for your line?

Is a busy signal received? ■ If a busy signal is received, the transmission is temporarily canceled and then

Did a communication error occur? ■ If an error occurs preventing transmission, the transmission is temporarily

■ Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.

► Power and connector positions

■ Ask your administrator to verify that "Dial Mode Setting" is set correctly for the line you are using. Select the telephone line type in "Dial Mode Setting" in the setting mode (administrator).

 "Settings" → [System Settings] → [Image Send Settings]

→ [Fax Settings] → [Default Settings] → [Dial Mode Setting]

automatically attempted again after a brief interval. The factory default setting : Two attempts at 3-minute intervals.



"Settings" → [System Settings] → [Image Send Settings]

→

[Fax Settings] → [Send Setting] → [Recall in Case of Line Busy] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key.

canceled and then automatically re-attempted after a brief interval. The factory default setting : Two attempts at 3-minute intervals.



"Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error] To cancel transmission, tap the job status display on the operation panel, tap the key of the job you want to delete, and tap [Stop/Delete] on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due to noise on the line.



"Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings]

→

[ECM]

(page 4)

Does a message appear indicating that the memory is full?

■

Divide the originals into sets and fax each set separately, or use direct transmission. If the memory becomes full, the transmission will be canceled.

Page 36

Fax Problems

Check Solution

Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful?

Did you place an original that is folded?

Are the sub-address and passcode correct? (When using F-code communication)

THE TRANSMITTED FAX PRINTS OUT BLANK AT THE RECEIVING SIDE

Check Solution

Is the original placed face up or face down correctly?

■ Perform the transmission again. If the transmission is still not successful after recalling is performed as set in [Recall in Case of Line Busy] or [Recall in Case of Communication Error], the transmission failure will be indicated in the job status screen and the transaction report.

■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it.

■ Check with the operator of the other machine to make sure that the sub-address and passcode are correct.

■ Place the original again in the correct orientation, and resend. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again.

If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out?

■ Check with the operator of the other machine.

THE TRANSMITTED FAX IS REDUCED BY THE RECEIVING FAX MACHINE

Check Solution

Has the rotation sending been set? ■ Enable "Rotation Sending Setting" before transmission.

When [Rotation Sending Setting] is not enabled (the image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine.



"Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] →

[Send Setting] → [Rotation Sending Setting] → If "Mixed Size Original" is enabled in Others and an original with a different width is sent, rotate transmission will be disabled.

Page 37

Fax Problems

TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME

Check Solution

Is the machine's clock set to the correct time?

Is a transmission in progress? ■ If another transmission is in progress when the specified time arrives, the timer

■ Set the clock to the correct time.

 "Settings"

operation will begin after that transmission is finished.

→

[System Settings] → [Common Settings] → [Clock]

PRINTING DOES NOT TAKE PLACE AFTER RECEPTION

Check Solution

Does a password entry screen appear?

Has cut-off printing been disabled in the setting mode (administrator)?

■ Enter the correct password using the numeric keys. [Hold Setting for Received Data Print] is enabled. If you do not know the password, check with your administrator.  "Settings (administrator)"

[Common Settings]

→

[Hold Setting for Received Data Print]

■ Load the same size of paper as the received fax. If [Print Actual Size Cut off Disabled] is enabled in [Print Style Setting] in the setting mode (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory without being printed.



"Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Receive Settings]

→

[System Settings] → [Image Send Settings] →

→

[Condition Settings]

→

[Print Style Setting]

Is forwarding (Inbound Routing function) enabled for a received fax?

■ If you need to print a received fax, ask your administrator. When the Inbound Routing function is enabled, received faxes are automatically forwarded to a specified address. If [Print at Error] is selected when Inbound Routing is enabled, received faxes will only be printed when an error occurs.



"Settings (administrator)" → [Image Send Settings]

→

[Inbound Routing (Forwarding/Storing) Settings] → [Administration Settings]

→

[Inbound Routing Settings]

Page 38

Fax Problems

MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE

Check Solution

Is little free memory remaining? ■ If any of the following applies, print or delete received faxes to increase available

memory space for receiving faxes.

• The memory contains data that has been received with the received image

check setting enabled.

• The memory contains data that has been received with confidential reception

or that is protected by a password.

• A fax is stored in the memory box.

THE RECEIVED IMAGE IS FAINT

Check Solution

Is the original that was faxed also faint?

THE MACHINE DOES NOT BEGIN FAX RECEPTION

Check Solution

Has the reception mode been set to [Manual Reception] in the setting mode?

■ Ask the other party to send the fax again using a suitable (darker) exposure setting.

■ Set the reception mode to [Auto Reception]. When the reception mode is set to [Manual Reception], the machine will not receive faxes automatically.



"Settings (administrator)" → [System Settings] → [Image Send Settings] →

[Fax Data Receive/Forward (Manual)] → [Fax Settings] → [Receive Settings] When [Switching from Manual to Automatic Reception] is selected in setting mode and a fax is received in manual reception mode, the machine will automatically switch to automatic reception after the specified number of rings and receive the fax. Ask your administrator to enable this setting.  "Settings (administrator)"

[Fax Settings]

Reception]

→

[Receive Settings] → [Switching from Manual to Automatic

→

[Switching to Automatic Reception]

→

[System Settings] → [Image Send Settings] →

→

Is little free memory remaining? ■ Increase the amount of free memory.

• The memory contains data that has been received with the received image

check setting enabled.

• The memory contains data that has been received with confidential reception

or that is protected by a password.

• A fax is stored in the memory box.

Page 39

Fax Problems

?!?

DIALING IS NOT POSSIBLE

Check Solution

Is the extension telephone connected?

Is the external telephone enabled in setting mode? (When an external telephone is connected)

Is the line busy? ■ Wait until the communication is completed.

■ Check the connections. Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.

■ Ask your administrator to enable [External Telephone Setting]/  "Settings (administrator)"

[Fax Settings]

→

[Default Settings] → [External Telephone Setting]

→

[System Settings] → [Image Send Settings] →

YOU CANNOT TALK TO THE OTHER PARTY

Check Solution

Did you dial using the speaker? ■ Use the extension telephone.

When you dial using the speaker, you will be able to hear the voice of the other party, but he or she will not hear your voice. Use the extension telephone. (When the extension telephone is not installed, you cannot talk to the other party.)  "Settings (administrator)"

[Fax Settings]

→

[Default Settings] → [External Telephone Setting]

→

[System Settings] → [Image Send Settings] →

→

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys been stored?

■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.

Page 40

Fax Problems

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Check Solution

Is the key being used in a reserved transmission or a transmission in progress?

Have functions been disabled by the administrator?

Has your administrator enabled a function that prevents editing/deleting?

I WANT TO CHECK THE SEND/RECEIVE HISTORY

Check Solution

Press the [Sending History] key. (Send history only)

■ Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

■ Check with your administrator. Some functions may have been disabled in the setting mode.

■ Check with your administrator. If your administrator has enabled settings such as [Inbound Routing Settings], keys cannot be edited or removed.  "Settings (administrator)"

→ [Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings]

■ Tap the [Sending History] key (Easy Fax mode) to show the send history. In normal mode, tap the [Sending History] key on the action panel.

→

[Image Send Settings]

Check with the [Job Status] key. ■ Tap the [Job Status] key and tap the [Fax] tab to check the status of fax jobs. To

check previous send or receive histories, tap the [Complete] key. To print communication results, open the action panel and tap [Print Image Sending Activity Report].

Page 41

Fax Problems

I DON'T KNOW HOW TO FORWARD RECEIVED FAXES

Check Solution

Use the received fax forwarding settings in setting mode.

I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES

Check Solution

Enable the image preview setting for received faxes in setting mode.

■ You can forward received faxes to a forwarding destination set in advance. Enable [Inbound Routing Settings] in "Settings (administrator)"

- [System Settings] →

[Inbound Routing (Forwarding/Storing) Settings]. Tap [Add] and set the forwarding destination and forwarding conditions. When the settings are completed, received faxes will be forwarded according to the set conditions.

■ You can forward received faxes to a forwarding destination set in advance. Enable [Received Data Image Check Setting] in "Settings (administrator)" [System Settings] Settings] When a fax is received, tap the icon that appears next to the [Job Status] key at the top of the screen. In the system information screen that appears, tap the [Event Information] tab and tap the [Check Fax Reception Image] key. Tap the key of the received fax that you want to check, and tap [Check Image] on the action panel to show a preview of the fax.

→

[Preview Setting].

→

[Image Send Settings]

→

[Image Send Settings] → [Common Settings] → [Condition

Page 42

Fax Problems

NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT)

Check Solution

Have you adjusted the volume in the speaker settings of setting mode?

You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.

I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION

Check Solution

You can store sender information in "Own Name and Destination Set" in setting mode.

■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive completion volume, and send/receive error volume in "Settings (administrator)".  "Settings (administrator)"

[Fax Settings]

■ A complete sound is heard when scanning of the original is completed. In "Settings (administrator)", select [System Settings]

→

[Common Settings] → [Condition Settings] → [Scan Complete Sound Setting]

to adjust the volume.

■ To store sender information, select "Settings (administrator)]

- [System Settings] →

[Own Name and Destination Set].

→

[Default Settings] → [Speaker Settings]

→

[System Settings] → [Image Send Settings] →

→

[Image Send Settings]

[Image Send Settings] → [Common Settings]

BROADCAST TRANSMISSION DOES NOT WORK

Check Solution

Has broadcast setting been disabled in the setting mode (administrator)?

■ Broadcast transmission cannot be performed when "Settings (administrator)" [System Settings] →

[Disable Fax Broadcasting] is disabled.

→

[Image Send Settings] → [Fax Settings] → [Send Setting]

Page 43

Fax Problems

THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF

Check Solution

Is an error preventing received faxes from being printed?

■ The data notification indicator blinks when a received fax remains in memory without being printed. Clear the error that is preventing printing.

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX

Check Solution

Tap the [Address Review] key. ■ Tap the [Address Review] key to view a list of the addresses.

Is "Fax Dest. Confirmation Mode" enabled in setting mode?

■ Enable "Settings (administrator)" - [System Settings] → [Image Send Settings] [Fax Settings] → [Default Settings] → [Fax Dest. Confirmation Mode]. When this setting is enabled, an address confirmation message will appear when you send a fax to prevent erroneous transmission.

→

Page 44

Image Send Problems

CHECKLIST

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When you can use may be restricted in your user settings. Check with your administrator.

Problem Check Page

TRANSMISSION DOES NOT TAKE PLACE

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

THE RECEIVED IMAGE FILE CANNOT BE OPENED

I DON'T KNOW HOW TO SPECIFY THE SEND SIZE

TRANSMISSION TAKES A LONG TIME

A DESTINATION IS PRE-SELECTED

THE SCANNED IMAGE IS CLIPPED

THE QUALITY OF THE SCANNED IMAGE IS POOR

THE SCANNED IMAGE IS BLANK

THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE

JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE

THE FILE SIZE IS LARGE

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Did you select the correct destination (destination information)? Is the correct information (e-mail address or FTP server information) stored for that destination?

Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)?

Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used)

Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder)

Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder)

Did you place an original that is folded? 45

Are you scanning one of the following types of originals? 46

Does the viewer program used by the recipient support the format of the received image data?

Does a message appear prompting you to enter your password? 46

Are you using Easy mode? 46

Is the resolution setting appropriate at the time of scanning? 47

Is [Default Address Setting] enabled in the setting mode? 47

Is the original scan size setting smaller than the actual original size? 47

Is the original printed matter such as a book or magazine? 48

When scanning a color or grayscale original, is the color mode set to [Mono2]?

Are Internet fax addresses included in the transmission? 48

Is the resolution setting too low? 48

Is the compression ratio too high? 48

Is the original placed face up or face down correctly? 48

Are Internet fax addresses included in the transmission? 49

Did you select [Mono2] in color mode? 49

Was the color mode set to [Grayscale] when you scanned a monochrome original?

Is the resolution setting too high? 49

Is the compression ratio too low? 49

Has the maximum number of keys been stored? 50

Is the key being used in a reserved transmission or a transmission in progress?

Has your administrator enabled a function that prevents editing/deleting?

user authentication is enabled, the functions that

Page 45

Image Send Problems

Problem Check Page

I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE

AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN

Use the [Format] key. 50

Tap the [Address Review] key. 50

Has the machine's IP address been changed? 51

TRANSMISSION DOES NOT TAKE PLACE

Check Solution

Did you select the correct destination (destination information)? Is the correct information (e-mail address or FTP server information) stored for that destination?

Does the image file exceed the e-mail attachment limit set in the setting mode (administrator)?

Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used)

Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder)

■ Make sure that the correct information is stored for the destination and that the destination is correctly selected. If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as "Undelivered Message" may be sent to the designated administrator's e-mail address. This information may help you determine the cause of the problem.

■ Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted.

■ Reduce the size of the file attachment (reduce the number of pages to scan) for one e-mail transmission. The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is for one e-mail transmission.

■ When [Send Destination Link] is selected, the data is saved to the machine's hard disk, and a URL link to the saved data is sent by e-mail to the destination. The recipient uses the link to download the file. Because this method is not affected by mail server restrictions, you can use it in instances such as when you cannot reduce the size of the file.

■ If the destination folder is not configured as a shared folder, select "Sharing" in the folder properties. If the folder was moved or otherwise changed, the "Sharing" setting may have been canceled.

Is [IPsec Settings] enabled on the machine? (When using Scan to Network Folder)

Did you place an original that is folded?

■ Check with your administrator. When [IPsec Settings] is enabled in setting mode, it may not be possible to scan to a shared folder in some computer environments.

 "Settings (administrator)" → [System Settings] → [Security Settings]

→ [IPsec Settings]

■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it.

Page 46

Image Send Problems

AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY

Check Solution

Are you scanning one of the following types of originals? When Black & White is not selected:

• Are there colors or coloring in the paper?

When Color is not selected:

• Is the color in the original very light?

• Is the color in the original very dark, almost black?

• Is only a very small area of the original colored?

THE RECEIVED IMAGE FILE CANNOT BE OPENED

Check Solution

Does the viewer program used by the recipient support the format of the received image data?

■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the original is black and white or color when the [Color Start] key is tapped; however, in the cases as shown on the left, automatic detection may not give the correct result.

■ Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission.

Does a message appear prompting you to enter your password?

■ Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file.

I DON'T KNOW HOW TO SPECIFY THE SEND SIZE

Check Solution

Are you using Easy mode? ■ Use normal mode to set the send size. Tap the [Original] key in the base screen

of normal mode. Specify the scan size, and specify the send size that will be received at the destination.

Page 47

Image Send Problems

TRANSMISSION TAKES A LONG TIME

Check Solution

Is the resolution setting appropriate at the time of scanning?

A DESTINATION IS PRE-SELECTED

Check Solution

Is [Default Address Setting] enabled in the setting mode?

■ Select resolution and data compression settings that are suited to the purpose of transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device", and [200x100dpi] in Internet fax mode. If the original does not contain a halftone image such as a photo or illustration, scanning at the default resolution will create a more practical and useful image. A higher resolution setting or the "Half Tone" setting (in Internet fax mode only) should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image. Exercise caution in this case as a larger file will be created than when the default setting is used.

■ If you wish to send to a destination other than the default destination, tap the [Cancel] key. If you are the administrator and wish to change or disable the default destination, change the settings as appropriate in [Default Address Setting].  "Settings (administrator)" → [System Settings] → [Image Send Settings] →

[Scan Settings] → [Default Address] → [Default Address Setting]

THE SCANNED IMAGE IS CLIPPED

Check Solution

Is the original scan size setting smaller than the actual original size?

■

Set the scan size to the actual original size. If you have intentionally set a smaller size than the actual original size, place the original considering the reference placement position for the selected scan size. For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting on the document glass, align the original using the document glass scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.

Page 48

Image Send Problems

THE QUALITY OF THE SCANNED IMAGE IS POOR

Check Solution

Is the original printed matter such as a book or magazine?

When scanning a color or grayscale original, is the color mode set to [Mono2]?

Are Internet fax addresses included in the transmission?

Is the resolution setting too low? ■ A low resolution setting results in a coarser image.

Is the compression ratio too high? ■ If the compression ratio is set to a high value when "Color Mode" transmission is

■ To reduce the moire effect, take the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device"). It may also be possible to reduce the moire effect by changing the resolution setting or shifting the original (or changing its angle) slightly on the document glass.

■ Setting the color mode to [Mono2] replaces the colors in the original with either black or white. This is suitable for text-only originals; however, for originals that contain illustrations, it is best to use the [B/W Start] key with the color mode set to [Grayscale], or set the color mode of the [Color Start] key to [Full Color] or [Grayscale] and then scan.

■ If you wish to send an image scanned at high resolution to destinations for "E-Mail", "FTP/Desktop", and "Network Folder", send the image to scanner and Internet fax destinations separately.

Increasing the resolution setting produces a smoother image. (The higher the resolution, the larger the file size.)

set to full color or grayscale, noise may be noticeable and colors may appear dull. Set [File Format] → "Compression Ratio" to a lower value to reduce noise and dulling of color. (The lower the compression ratio, the larger the file size.) This is set in Normal Mode.

THE SCANNED IMAGE IS BLANK

Check Solution

Is the original placed face up or face down correctly?

Page 49

Image Send Problems

THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE

Check Solution

Are Internet fax addresses included in the transmission?

JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE

Check Solution

Did you select [Mono2] in color mode?

THE FILE SIZE IS LARGE

■ Send the image to the scan mode and Internet fax mode destinations separately. When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.

■ Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key. When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file.

Check Solution

Was the color mode set to [Grayscale] when you scanned a monochrome original?

Is the resolution setting too high? ■ The higher the resolution setting, the larger the file size.

Is the compression ratio too low? ■ If the compression ratio is set to a low value when Color Mode is set to

■ [Grayscale] is suitable when you want a high-quality image of text or a photo, but the file size will be larger. Using [Mono2] for a text-only original will significantly reduce the file size. This is set in Normal Mode.

Lowering the resolution results in a coarser image, but produces a smaller file size.

[Full Color] or [Grayscale], the file size will be large. If [File Format] → [Compression Ratio] is set to a higher value, noise may become noticeable and colors may appear duller, but the file size will be smaller. This is set in Normal Mode.

Page 50

Image Send Problems

?!?

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED

Check Solution

Has the maximum number of keys been stored?

AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED

Check Solution

Is the key being used in a reserved transmission or a transmission in progress?

Has your administrator enabled a function that prevents editing/deleting?

I WANT TO CHANGE THE FORMAT OR

■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.

■ Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key.

■ Check with your administrator. If your administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or removed.

COMPRESSION OF A SCANNED IMAGE

Check Solution

Use the [Format] key. ■ You can use the [Format] key to set the format and compression percentage of a

file to be saved or sent. In normal mode, you can create a file of a number of original pages [Specified Pages per File] can be used.

I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE

Check Solution

Tap the [Address Review] key. ■ Tap the [Address Review] key to view a list of the addresses.

Page 51

Image Send Problems

AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN

Check Solution

Has the machine's IP address been changed?

■ Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver.



"Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine.



"Settings (administrator)" → [System Settings] → [Network Settings]

Page 52

Document Filing Problems

CHECK LIST

Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When you can use may be restricted in your user settings. Check with your administrator.

Problem Check Page

DOCUMENT FILING DOES NOT TAKE PLACE

A JOB CANNOT BE STORED IN A CUSTOM FOLDER

A STORED FILE HAS DISAPPEARED

A FILE CANNOT BE DELETED Is the property of the file set to [Protect]?

THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential]

A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED

I CAN'T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME

A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a

I DON'T KNOW HOW TO SCAN TO USB MEMORY

I DON'T KNOW TO PRINT BY USB DIRECT PRINT

Did you enable document filing in the printer driver?

Do the custom folders created with the machine appear in "Folder Information"?

Does the custom folder have a PIN Code?

Did you tap the [Print and Delete the Data] key to print a stored file?

Has automatic deletion of document filing files been enabled?

Is the file in the Quick File folder?

Did you enter the wrong password/PIN Code?

Does the name include characters that cannot be used in a file or folder name?

scan or Internet fax transmission?

Did you insert the USB memory device?

Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan mode?

Did you select [Scan to External Memory Device] in Document Filing mode?

Did you insert the USB memory device?

Did you select [Select File from USB Memory to Print] in Document Filing mode?

(When printing)

user authentication is enabled, the functions that

DOCUMENT FILING DOES NOT TAKE PLACE

Check Solution

Did you enable document filing in the printer driver?

■ Enable document filing. In print mode, enable document filing on the [Job Handling] tab of the printer driver. In other than print mode, specify Document Filing settings from Quick File or File.

Page 53

Document Filing Problems

A JOB CANNOT BE STORED IN A CUSTOM FOLDER

Check Solution

Do the custom folders created with the machine appear in "Folder Information"? (When printing)

Does the custom folder have a PIN Code?

A STORED FILE HAS DISAPPEARED

Check Solution

Did you tap the [Print and Delete the Data] key to print a stored file?

Has automatic deletion of document filing files been enabled?

■ In the save location setting screen in Document Filing of the printer driver, click the [Add] button in [Select Folder], enter the user folder name created on the machine, and save the file.

■ Enter the PIN Code configured in the machine in the document filing save screen.

■ Tap the [Print and Save the Data] key to print again.

If you print the file by tapping the [Print and Delete the Data] key, the file is automatically deleted after being printed. The file property can be set to [Protect] to prevent the file from being easily deleted.

■ If files that you need have been deleted, consult the administrator of the machine. When [Automatic Deletion of File Settings] is enabled in the setting mode, the files in the specified folders are periodically deleted. (Even when the file property is [Confidential] or [Protect], the file may be deleted.)

 "Settings (administrator)" → [System Settings] → [Document Filing Settings]

→ [Automatic Deletion of File Settings]

A FILE CANNOT BE DELETED

Check Solution

Is the property of the file set to [Protect]?

■ A file cannot be deleted when its property is set to [Protect]. Change the file property from [Protect] to [Sharing] and then delete the file.

Page 54

Document Filing Problems

THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential]

Check Solution

Is the file in the Quick File folder? ■ Move the file to a different folder and then set its property to "Confidential".

[Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.)

A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED

Check Solution

Did you enter the wrong password/PIN Code?

I CAN'T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME

Check Solution

Does the name include characters that cannot be used in a file or folder name?

A FILE NAME IS CUT OFF

■ Check with your administrator.

■ The following characters cannot be used in a file or folder name:

? / " : < > * \ |

Check Solution

Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission?

■ If the name was stored in the advanced transmission settings before Quick File or File settings were configured, that name will be used for the stored file. If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name (30 characters), characters after the 30th character will be discarded.

Page 55

Document Filing Problems

I DON'T KNOW HOW TO SCAN TO USB MEMORY

Check Solution

Did you insert the USB memory device?

Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan mode?

Did you select [Scan to External Memory Device] in Document Filing mode?

I DON'T KNOW TO PRINT BY USB DIRECT PRINT

Check Solution

Did you insert the USB memory device?

■ When you insert a USB memory device in the machine, a message will appear. To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears. Place the original and tap the [Start] key to scan the document into the USB memory device. You can select the [Perform Detail Setting] checkbox to select detailed save settings.

■ When [Scan to USB] is selected in [Scan to HDD/USB] of Easy Scan mode, the scanned document will be saved to the connected USB memory device.

■ When [Scan to External Memory Device] is selected on the action panel of Document Filing mode, the scanned document will be saved to the connected USB memory device.

■ When you insert a USB memory device in the machine, a message will appear. To perform USB Direct Print, tap the [Print from external memory device (USB)] key.

Did you select [Select File from USB Memory to Print] in Document Filing mode?

■ Tap [Select File from USB Memory to Print] on the action panel of Document Filing mode.

Page 56

(1)

(3)

(2)

Useful Tips

Quick guide to frequently used printing methods

Output Orientation

of originals

Duplex printing

result

Paper tray Driver setting

Tray type Print side

Trays 1 - 4 Face up (1)

(2)*

Bypass tray Face down

(3)

Trays 1 - 4 Face up (1)*

(2)*

Bypass tray Face down

(3)

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Useful Tips

Front

Back

Front

Back

Output Orientation

of originals

Duplex printing and N-Up (2in1)

result

A1B

C3D

Paper tray Driver setting

Tray type Print side

Trays 1 - 4 Face up (1)

(2)*

Bypass tray Face down

Trays 1 - 4 Face up (1)*

(3)*

(2)*

* Must be changed from default setting.

Booklet

(1) (2) (3)

Bypass tray Face down

(3)*

(1)

(3)

(2)

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Useful Tips

(1)

(2)

Scanning a document to your computer

Creating a network folder

The example of sharing a folder with the name "sample" with everyone on the network is explained below.

After creating a folder with the name

"sample" on the desktop, right-click and select [Properties].

Click [Sharing] and [Advanced Sharing].

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Useful Tips

(1)

(2)

(1)

(2)

Select the [Share this folder] checkbox and click the [Permissions] button.

Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK].

Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.

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Useful Tips

8½x11 8½x11

Sending a document to a shared folder

Tap the [Network Folder] mode icon.

Tap "Touch to input Address" and tap

the [Browse] key in the network folder entry screen.

Select "Workgroup" → "Server" → "Network Folder", and tap the [Execute] key twice.

Tap the [Start] key.

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Useful Tips

Scan using the OCR function

To an

Office file

You can find text

Editable

Changing the scan settings

You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text.

Mode Format Setting OCR Setting

Easy mode When the [Color/Grayscale] key is selected

When the [B/W] key is selected

Normal mode When the [Color/Grayscale] key is selected

When the [B/W] key is selected

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2017L-EN1