Sharp ERA771 User Manual

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POS TERMINAL

MODEL

ER-A771

INTER-REGISTER COMMUNICATION SYSTEM

INSTRUCTION MANUAL

Page

Introduction ........................................................................................................................... 3

Inline Operation .................................................................................................................... 4

1. Message display ................................................................................................................ 4

(1) Message displayed during inline communications ....................................................... 4

(2) Error messages ............................................................................................................ 5

2. Open store operation (PGM2 mode) — master and satellite ............................................ 6

3. Close store operation (PGM2 mode) — master and satellite ............................................ 7

4. Clerk system ...................................................................................................................... 8

(1) Centralized clerk file system ........................................................................................ 8

(2) Individual clerk file system............................................................................................ 9

5. Sign-on operation (clerk assignment) (REG mode/MGR mode) ..................................... 10

6. Clerk sign-on report ......................................................................................................... 11

7. Sign-off operation (cancellation of clerk assignment) (REG mode/MGR mode)............. 12

8. Downloading the contents of the programming to satellites — master ........................... 13

(1) Initial downloading ...................................................................................................... 13

(2) Maintenance downloading.......................................................................................... 14

9. Look-up and updating of the GLU/PBLU file ................................................................... 16

(1) Centralized GLU/PBLU file system ............................................................................ 16

(2) Individual GLU/PBLU file system ............................................................................... 16

10. Drive-through function ......................................................................................................17

(1) Centralized file system ............................................................................................... 17

(2) Individual file system .................................................................................................. 17

11. PLU/Ingredient stock control ............................................................................................ 18

12. T-LOG polling ................................................................................................................... 19

13. Communication with a remote printer (option)................................................................. 20

14. Rerouting receipt/journal print data.................................................................................. 21

Consolidated and Individual Reports ................................................................................. 22

1. Operating modes.............................................................................................................. 22

2. Consolidated reports — master/back-up master ............................................................. 23

(1) Report generation procedure ..................................................................................... 23

(2) List of consolidated reports (SYSTEM READING/RESETTING)............................... 24

3. Individual reports — master/back-up master/satellite...................................................... 27

(1) Report generation procedure ..................................................................................... 27

(2) List of individual reports (READING/RESETTING) .................................................... 28

4. General resetting report, hourly resetting report and daily net resetting report in a

system with no save file ................................................................................................... 31

5. Clerk report ...................................................................................................................... 32

(1) Centralized clerk file system ...................................................................................... 32

(2) Individual clerk file system.......................................................................................... 33

6. Reports that can be generated when the Compulsory Cash/Cheque Declaration (CCD)

function is enabled........................................................................................................... 34

7. Reset clear operation (X1/Z1 and X2/Z2 modes) — master ........................................... 35

IRC Programming............................................................................................................... 36

1. Setting the machine numbers — master and satellite ..................................................... 36

2. Setting the terminal numbers (IRC machine numbers) for satellites ............................... 37

3. Initial setting for the master and master list creating/updating ........................................ 38

(1) Setting the terminal number for the master and creating the master list ................... 38

(2) Deleting a machine from the master list (subwindow program)................................. 39

4. Specifying the terminal to serve as a back-up master — master .................................... 40

5. Specifying whether to enable or disable the system retry function when a

transmission error occurs — master and satellite ........................................................... 41

6. Reading the contents of the IRC programming — master and satellite .......................... 42

7. Programming for the remote printer................................................................................. 44

(1) Basic programming for the remote printer — master and satellite ............................ 44

(2) Optional programming for the remote printer — master and satellite........................ 46

8. Programming for the drink dispenser sales function (option) .......................................... 48

(1) Choosing whether to set the local on-line or off-line mode for the drink dispenser ... 48

(2) Notes on the programming for the drink dispenser(s) in the IRC system .................. 49

9. Programming for the Manager Work Station (MWS) — master and satellite.................. 50

(1) Programming of the terminal number ......................................................................... 50

(2) Programming of the time-out value ............................................................................ 51

(3) Programming of the gateway number ........................................................................ 51

10. Reading the contents of the Manager Work Station (MWS) programming — master

and satellite ...................................................................................................................... 52

System Back-Up.................................................................................................................53

1. How the IRC back-up system works ................................................................................ 53

2. Master declaration — when the master or back-up master breaks down ....................... 54

(1) When the master breaks down — Master declaration at the back-up master........... 54

(2) When the back-up master breaks down — Master declaration at the master........... 56

3. Recovery declaration — when the master or back-up master recovers from a

breakdown........................................................................................................................ 57

(1) When the master recovers from a breakdown — Recovery declaration at the

back-up master ........................................................................................................... 57

(2) When the back-up master recovers from a breakdown — Recovery declaration

at the master............................................................................................................... 59

Error Recovery ................................................................................................................... 60

1. Data clear operation......................................................................................................... 60

(1) Data clearing of the clerk sign-on state — master ..................................................... 60

(2) Data clearing of the GLU/PBLU date in use — master.............................................. 61

(3) Data clearing of the drive-through data in use — master .......................................... 61

(4) Data clearing of the GENERAL (department and transaction) data memory

— master and satellite................................................................................................ 61

(5) Data clearing of the hourly sales data memory — master and satellite .................... 61

(6) Data clearing of the clerk sales data memory — master and satellite....................... 61

(7) Data clearing of the daily net sales data memory — master and satellite................. 62

(8) Data clearing of the T-LOG buffer — master and satellite......................................... 62

(9) Data clearing of the electronic journal data — master and satellite .......................... 62

2. System retry function ....................................................................................................... 63

(1) When the system retry function is disabled ............................................................... 63

(2) When the system retry function is enabled ................................................................ 63

BASIC SPECIFICATIONS for SRN .................................................................................... 65

Introduction

The ER-A771 inter-register communication (IRC) system consists of one master machine and

up to 15 satellite machines which are all interconnected by the local area network (LAN) to

provide data transmission among them. This system allows the manager to exercise centralized

control over the satellites through the master.

Local Area Network (LAN)

Master

• One of the satellites may be used as a back-up master.

Satellite

Max. 15 satellites

Satellite

Inline Operation

1. Message display

(1) Message displayed during inline communications

1) The message as shown below is displayed at the master when engaged in IRC

transmissions.

ex.:

S E N D I N G D A T A

NOTE

The above message is also displayed at the satellite which is engaged in transmission for system resetting.

2) The machine number of the satellite that is communicating with the master is displayed

at the master during IRC transmissions.

ex.:

0 0 0 0 2 2

In this case, the machine number of the satellite is “000022.”

(2) Error messages

If an error occurs, a corresponding error message is displayed.

To clear an error message, press the

For error messages, see the table below.

List of error messages

CLEAR

key.

Error messages

(Default)

ATTEMPT RETRY?

BUSY CODE NOT FREE

IS SIGNED ON LACKING MEMORY NO AUTHORITY NON RESET NO REPLY/BACKUP NO REPLY/MASTER POWER OFF SYSTEM CLOSED SYSTEM OPENED T-LOG FULL

TYPE ERROR

UNDIFINED CODE

Description

• This message prompts you to retry communication with the machine which you have failed to communicate.

• The target machine is busy.

• The specified clerk has signed on at another machine.

• The entered GLU/PBLU code is in use.

• IRC clerk sign-on error (when full clerk resetting is executed).

•

The GLU code, drive-through code or related file memory is not enough.

• The clerk who entered a GLU/PBLU code are not authorized.

• IRC initial downloading before resetting

• The back-up master doesn't reply to the request.

• The master doesn't reply to the request.

• The target machine is turned off.

• Entry is attempted in closed store state.

• Resetting is attempted in open store state (only when inhibited).

• T-LOG buffer is full.

• The file in the master and that in the satellite are not of the same

type.

• The specified clerk code is not present in the master list.

• The entered GLU/PBLU code is not listed.

2. Open store operation (PGM2 mode) — master and satellite

When the open store operation is performed at the master, the IRC system is opened and the

registration function becomes available at all the machines in the IRC system. The following

types of communications between the master and satellites are allowed.

From the master to the satellite

• Sending a request for the satellite to receive data (T-LOG polling)

• Sending a response to inquiry from the satellite

From the satellite to the master

• Sending data to the T-LOG buffer

• Sending a request for T-LOG polling

• Sending a request for updating of the GLU/PBLU file

• Inquiring for data on the GLU/PBLU

Select OPEN STORE from the PGM2 MODE window and

press the

ENTER

key.

NOTE

•

You can also perform the open store operation at each satellite. Once the open store operation is performed at a satellite, you can make registrations at the satellite. When you perform the open store operation at the satellites, T-LOG polling will not take place.

•

The open store operation cannot be performed at any machine whose terminal number has not been programmed.

•

If a transmission error occurs while the open store operation is being performed, the master displays and prints (journal printer) the machine number of the satellite that encountered the error. When the master has been programmed to enable the system retry function*, a prompt to retry the open store operation will be displayed.

* For the system retry function, see pages 63–64.

3. Close store operation (PGM2 mode) — master and satellite

When the close store operation is performed at the master, the IRC system is closed and the

registration function becomes unavailable at all the machines in the IRC system. It should be

noted that for the close store operation, all the satellites must be in their SIGN-OFF state. After

this operation, the communications between the master and satellites which have been enabled

with the open store operation are disabled. The master, however, can download preset data and

reset the sales data at satellites.

In the close store state, key operations in the REG or MGR mode is invalid.

Select “CLOSE STORE” from the PGM2 MODE window

and press the

ENTER

key.

NOTE

•

You can also perform the close store operation at each satellite. Once the close store operation is performed at a satellite, you can no longer make a registrations at the satellite.

•

If a satellite is in the SIGN-ON state, the master locates this error and displays the machine number of the corresponding satellite.

•

When the close store operation is performed, the data remaining in the T-LOG buffers of all the satellites is collected by the master.

•

If a transmission error occurs during the close store operation, the master displays and prints (journal printer) the machine number of the satellite that has encountered the error. In this case, a prompt to attempt a retry is displayed when the system retry has been enabled.

4. Clerk system

In the IRC system, the following two types of clerk file systems are available: a centralized

system and an individual system. In the centralized clerk file system, the master manages

transaction data on clerks within the IRC system. In the individual clerk file system, each

machine manages its clerk transaction data.

In choosing the type of file allocation system, consult your authorized SHARP dealer.

(1) Centralized clerk file system

Centralized clerk file system — without the overlapped clerk function

In this system, each clerk file is under the centralized control of the master and programming for

clerks has to be done only at the master. When a clerk signs on at a satellite, a communication

between the satellite and the master will begin. You can generate a report listing clerks which

have signed on. (For further details on clerk sign-on reports, see page 11.)

Centralized clerk file system

— with the overlapped clerk function and without overlapped clerk save files

In this system, each overlapped clerk file is under the centralized control of the master and

programming for clerks has to be done only at the master. When a clerk signs on at a satellite, a

communication between the satellite and the master will begin.

When the clerk signs off, the overlapped clerk data is transferred to the master and saved in its

overlapped clerk file.

Centralized clerk file system

— with the overlapped clerk function and overlapped clerk save files

In this system, each overlapped clerk file is under the centralized control of the master and programming for clerks has to be done only at the master. The way data flows differs depending on whether or not the clerk signs on at the same satellite as the one used in his or her previous operation. (The data which flows in the system includes not only clerk data but also GLU/PBLU

data. In the figure on the next page, the GLU/PBLU data flows are omitted.)

1) When the clerk signs on at a machine other than the one used in his or her previous operation:

In this case, the overlapped clerk data is sent from the master to the satellite (transfer of overlapped clerk data).

2) When the clerk signs on at the same satellite as the one used in his or her previous operation:

In this case, no data transfer occurs between the master and the satellite but the data stored in the save file of the satellite is called back. This permits quicker data look-up than above in 1).

In both cases, the overlapped clerk data is

Master

saved in the master's overlapped clerk file as well as the satellite's overlapped clerk data save file upon sign-off operation.

Overlapped clerk file

Whether the centralized clerk file system is used with or without an overlapped clerk save file, the master's overlapped clerk file can be

Satellite Satellite

accessed from any machine in the IRC system.

Overlapped clerk save file

Overlapped clerk file

NOTE

• For selecting whether your system should have the overlapped clerk function or not, and

whether it should have overlapped clerk save files or not, consult your authorized SHARP dealer.

• To use the overlapped clerk function in the IRC system, the overlapped clerk function must be

enabled for all the master and satellite machines.

(2) Individual clerk file system

In this system, each clerk file is under the control of a satellite and you have to do programming

for clerks at each satellite. Even if a programmed clerk signs on at a satellite, a communication

with the master will not begin.

The overlapped clerk file in a satellite can only be accessed by the satellite itself. The data in the

clerk files at all satellites will be collected by the master each time a consolidated report is

issued.

Sign-on operation (clerk assignment) (REG mode/MGR mode)

The sign-on operation is intended to assign a clerk to a machine (satellite/master) and enable

him or her to make registrations at the machine.

If a clerk successfully signs on at a machine, his or her clerk name appears on the LCD of the

machine.

The sign-on operation can be done whether the machine is in the open or close store state. If

the sign-on operation is done at a machine in the close store state, registrations cannot be

made at the machine due to the close store condition.

Sign-on procedure

(This procedure is the same as for clerk assignment at a standalone machine.)

• For the contactless clerk key system:

Set a corresponding clerk key to the clerk switch.

• For the clerk entry key system:

Press a corresponding clerk entry key on the keyboard.

• For the WMF clerk key system:

Insert a corresponding WMF clerk key into the WMF clerk switch.

• For the code entry system:

Enter a corresponding clerk code and press the

If a secret code is programmed, the secret code pop-up window will open. Enter the secret

code and press the

NOTE

•

The sign-on operation can be made only for one clerk at a time.

•

Every clerk that is programmed in the system can sign on at any satellite.

•

When a clerk has signed on at a machine, that clerk can not sign on at any other machine in

ENTER

key.

CLK#

key.

the system until he or she signs off at the original machine.

•

In case of trouble, the sign-on state can be cleared at the master. (Please consult your authorized SHARP dealer for further details.)

6. Clerk sign-on report

A clerk sign-on report can be generated at the master. This report is used to confirm which

clerks have signed on at which machines.

Report generation procedure

Enter the PGM2 mode from the mode selection

window.

Select “READING” from the PGM2 MODE window

and press the

Select “INLINE CONFIG” from the READING window

and press the

Select “SIGN ON CLERK” from the INLINE READING

window and press the

ENTER

key.

ENTER

key.

ENTER

key.

Sample Print (master)

∗

PGM2

SIGN ON

NAME CODE M–No.

CLERK

0001  0001 000123

CLERK

0002  0002 000234

CLERK

0003  0003 000001

∗

Select “DISPLAY” or “REPORT PRINTER” and press

ENTER

the

key.

Clerk name, clerk code, machine no. of the machine at which the clerk has signed on

7. Sign-off operation (cancellation of clerk assignment) (REG mode/MGR mode)

The sign-off operation is intended to cancel the assignment of a clerk to a machine.

The sign-off operation at a machine (master or satellite) can be done only for the clerks who

have signed on at the machine and are not in the middle of a registration entry.

Sign-off procedure

• For the contactless clerk key system:

Remove the contactless clerk key.

• For the clerk entry key system:

Press the same clerk entry key that you pressed to sign on.

• For the WMF clerk key system:

Pull out the WMF clerk key.

• For the clerk code entry system:

Press the

NOTE

CLK#

key.

•

The sign-off operation can be made only for one clerk at a time.

•

If a clerk signs on at a machine while another clerk has already signed on there, the latter is automatically signed off unless an item entry by the latter clerk has been finalized.

8. Downloading the contents of the programming to satellites — master

When you have completed the programming at the master, you can distribute the preset data

from the master to all satellites in the IRC system.

(1) Initial downloading

For initial setup of the IRC system, follow the downloading procedure below. When the

preset data in the master is downloaded to each satellite, existing preset data in the

satellite, if any, is cleared.

Enter the PGM2 mode from the mode selection

window.

NOTE

Select “INITIAL D/L” and press the

The INITIAL D/L window will open.

If you wish to distribute all preset data files in the

master to satellites, select “ALL PGM” and press the

ENTER

key. If you wish to distribute an individual preset data file,

select the corresponding data item and press the

key.

Enter an appropriate code range if needed.

If you wish to download the preset data to all

satellites, select “ALL” and press the

wish to download the data to certain satellite(s), select

“MACHINE SELECT” and press the

case, the “MACHINE SELECT” window will open.

Move the cursor to the corresponding machine

numbers and select “YES.”

ENTER

key.

ENTER

key. In this

key. If you

ENTER

Check the contents of the programming of all the satellites in the IRC system that have received the preset data.

(2) Maintenance downloading

To update the preset data for the IRC system, follow the downloading procedure below. The

preset data in the master is downloaded to each satellite without clearing its existing preset

data.

Enter the PGM2 mode from the mode selection

window.

Select “MAINTENANCE D/L” and press the The MAINTENANCE D/L window will open.

Select a preset data item for maintenance and press

ENTER

the Enter an appropriate code range if needed.

key.

ENTER

key.

If you wish to download the preset data to all

satellites, select “ALL” and press the

wish to download the data to certain satellite(s), select

“MACHINE SELECT” and press the

case, the “MACHINE SELECT” window will open.

Move the cursor to the corresponding machine

numbers and select “YES.”

ENTER

key. If you

ENTER

key. In this

List of downloading jobs (PGM2 mode)

Downloading Jobs Item Description

INITIAL D/L

(Preset data copying

with existing data

clearing)

MAINTENANCE D/L

(Preset data copying

only)

DEPT Department preset data DIRECT KEY PLU LINK PLU CONDIMENT PROMOTION RECIPE INGREDIENT PLU MENU KEY COMBO MEAL TRANSACTION CUSTOMER CLERK CASHIER OPTION DATE/TIME HAPPY HOUR MESSAGE TAX ONLINE PRESET INLINE PRESET DEVICE CONFIG ALL PGM

Dept./PLU key preset data for direct depts./PLUs PLU/Link PLU Link PLU preset data Condiment PLU preset data Promotion preset data Recipe preset data Ingredient preset data PLU menu key preset data Combo meal preset data Transaction preset data Castomer preset data Clerk preset data Cashier preset data Other preset data Date, time Happy hour preset data Logo text preset data Tax preset data Online preset data Inline preset data Device configuration preset data All PGM mode preset data excluding Online

and Device Config preset data DEPT DEPT PRICE PLU PLU PRICE LINK PLU CONDIMENT PROMOTION COMBO MEAL TRANSACTION

Department preset data

Department price preset data

PLU/Link PLU

PLU price preset data

Link PLU preset data

Condiment PLU preset data

Promotion preset data

Combo meal preset data

Transaction preset data

NOTE

• The PLU/LINK PLU file (INITIAL D/L and MAINTENANCE D/L) does not include stock data.

• The OPTION file includes the following data:

Optional feature preset, scale preset, hourly report, stacked report, auto key, job location

preset and department shift.

• The MESSAGE file includes the following data: Logo text and bill logo, dept. group text, PLU group text, PLU hourly group text, currency

descriptor, free text, VP text, slip text, payee name and Entertainment bill message.

•

The PLU/LINK PLU file (INITIAL D/L and MAINTENANCE D/L) includes LINK PLU preset data.

• Initial downloading of all preset data (ALL PGM) should not be performed when totals exist in the system. (The totalizers of the receiving satellite are cleared.)

• Performing individual initial D/L jobs will result in a non-reset error when sales data exists in the satellite.

9. Look-up and updating of the GLU/PBLU file

In the IRC system, the following two types of GLU/PBLU file allocation system are available: a

centralized system and an individual system.

(1) Centralized GLU/PBLU file system

In this system, the GLU/PBLU file exists only in the master. All satellites in the IRC system can

access the GLU/PBLU file in the master for registration.

The GLU/PBLU file is accessed by satellites for the following purposes:

• New order or reorder

• Payment entry or temporary finalization

• Bill printing

• Slip printing

• Bill transfer/bill totalizing

• Bill separating

There are two types of GLU/PBLU data transmission.

1)The GLU/PBLU data is transmitted from the master to a satellite for GLU/PBLU file look

up (in case of a new order/reorder). During the GLU/PBLU registration at a satellite, the

GLU/PBLU reserve counter* is retained at the master.

* The reserve counter reserves some records of GLU/PBLU files to prevent a “LACKING MEMORY” error in

finalization.

2)The GLU/PBLU data is transmitted from a satellite to the master upon finalization of a

transaction (in case of payment entry or temporary finalization).

The data transmitted from the satellite is received in the temporary GLU/PBLU data

receiving file of the master and then updated in the master GLU/PBLU file. In this case,

the GLU/PBLU reserve counter is cleared at the master.

(2) Individual GLU/PBLU file system

In this system, the master and satellites have their own GLU/PBLU files for look up and

registration. Therefore, no inline communications are initiated regarding GLU/PBLU data.

10. Drive-through function

There are two types of drive-through file allocation system: a centralized system and an

individual system. In the centralized file system, drive-through data is centrally controlled by the

master while in the individual file system, the drive-through file in a satellite can be looked up by

the satellite itself. For more information, please contact your authorized SHARP dealer.

Automatic code generation

Drive-through codes are generated automatically: when the end code for a transaction is

generated, the start code for another transaction is automatically generated.

The start/end codes are programmable in the PGM mode.

Automatic look-up

As drive-through codes are temporarily finalized by pressing the

NBAL

codes is automatically looked up in the same sequence as when the codes were generated.

Drive-through-related files are accessed for the following purposes:

• New order or reorder

• Payment entry or temporary finalization

• Bill printing

• Slip printing

FINAL

key, data for these

(1) Centralized file system

In this system, the drive-through data is transmitted from the master to a satellite for drive-

through file look-up (in case of a new order/reorder). In this case, the drive-through reserve

counter is retained at the master.

Data is transmitted from a satellite to the master for finalization of a transaction (in case of a

payment entry or temporary finalization). The data transmitted from the satellite is once saved in

the temporary drive-through data receiving file and then in the drive-through file. In this case, the

drive-through reserve counter is cleared at the master.

(2) Individual file system

In this system, the master and satellites have their own drive-through data files. They access

their own drive-through files for new orders or reorders. The drive-through data of the master or

a satellite is saved in its drive-through file for finalization of a transaction (in case of a payment

entry or temporary finalization). Therefore, no inline communications are made regarding drive-

through data.

NOTE

In the drive-through system, there are three types of terminal (Order Taker Machine/ Cashier Station Machine/Counter Machine). For the system configuration, please consult your authorized SHARP Dealer.

CAR CAR CAR

Order Taker Machine

Counter Machine

Cashier Station Machine

Counter Machine

11. PLU/Ingredient stock control

There are two systems for control of the PLU/ingredient stock data in the IRC system: a

centralized system and an individual system.

Centralized system

Preset stock data is only stored in the master. Stock data in each satellite must be zero before a

PLU/Ingredient entry is made.

When a consolidated report is generated, stock data in respective satellites are consolidated

into the stock file in the master and calculated there.

The stock data calculated at the master is displayed or printed out.

The stock data in each satellite is reset to zero at the same time.

Individual system

The master and satellites store their own preset stock data. When a consolidated report is

generated, the stock data in the master and satellites is consolidated and displayed or printed

out.

12. T-LOG polling

All REG-mode transaction data in each satellite is saved in its T-LOG buffer. T-LOG polling is a data collecting system in which the master collects data from the T-LOG buffers of the satellites. The T-LOG polling function becomes available upon open-store operation and becomes unavailable upon close store operation.

A request for T-LOG polling is issued from the satellite to the master when the number of data records in its T-LOG buffer exceeds a predetermined number while in the open store state. After the master detects such a request, it starts collecting the T-LOG buffer data. When multiple request are made upon completion of data collection from one satellite, the master waits for a preset time and starts collecting data from another satellite. In T-LOG polling, the data transmitted to the master is stored in the corresponding file. The data flow in T-LOG polling is shown below.

Master

(4)

(1) (2) (3) (5)

Satellite A Satellite B Satellite C Satellite D

Polling sequence (see the figure above.)

(1) Satellite A makes a request for polling. (2) The master detects the request and starts collecting T-LOG data from satellite A. (3) The T-LOG data is sent to the master. (4) After receiving T-LOG data from satellite A, the master waits for a preset time. (5) The master detects a request from another satellite (B, C or D) and starts polling for it.

You can specify in the PGM2 mode whether the entry function of a satellite is disabled (LOCK) or enabled (CONTINUE) when the T-LOG buffer is full. If it is disabled, an error message “T-LOG FULL” will be displayed and you are not allowed to make any entry in the REG/MGR mode at the satellite. If it is enabled, you can continue entries but cannot save the entered data. Even if data is entered after the T-LOG buffer becomes full, the previous data saved in the file will not be erased.

NOTE

• If the T-LOG buffer becomes nearly full, an alarm message pattern appears on the display of the satellite.

• For the programming for T-LOG polling, see the “Function selection” of “Optional Feature Selection” section of the ER-A771 Instruction Manual.

13. Communication with a remote printer (option)

When a remote printer is included in the inline system, order data is output to the remote printer

according to the remote printer assignment.

The remote printer is used to print all or part of the data entered at a machine. It is also called a

kitchen printer. The remote printer can also be operated at a location other than the kitchen.

If a remote printer is assigned to a department or PLU, the information on the department or

PLU is output to the remote printer when the

NBAL

finalized at a terminal.

The data which can be output to a remote printer is as follows:

1) Item text 5) PLU/department code*

2) Quantity* 6) Free text*

3) Unit price*/Price* 7) Number of guests*

4) Amount*

* Whether to print or not is selectable.

FINAL

key is pressed or the transaction is

Second (back-up) remote printer

A second remote printer can be assigned to each remote printer for automatic back-up.

If an error occurs during data output to a remote printer, the data is output to the second

remote printer assigned to it.

If an error occurs during data output to the second remote printer, the data is output to the

receipt printer.

Up to two remote printers can be preset to print data on each item (PLU or department).

If two printers are preset to print data on each item, the data is simultaneously output to

both printers.

If either of these printers encounters an error, the data is output to the backup printer.

If the second printer encounters an error, a receipt is printed.

NOTE

For the programming of remote printers, see pages 44–47.

14. Rerouting receipt/journal print data

The ER-A771 terminals may reroute specific print data to an external printer connected to any

terminal on the LAN by an RS-232 cable and can be shared by two or more ER-A771 terminals.

Print data rerouting chart

Rerouting data flow

Print data (1)

ER-A771

External printer

Print data (1)

Ordinary data flow

Print data (2)

External printer

via LAN

via RS-232 cable

The system can generate two types of sales reports: consolidated reports (reports on all or

specified machines in the system) and individual reports (reports on individual machines). At the

master, you can generate consolidated reports on all or specified satellites and reports on the

master itself. At each satellite, you can generate reports on the satellite.

Consolidated and Individual Reports

1. Operating modes

X1/Z1 mode: Daily sales reading (X1) and resetting (Z1) reports.

X2/Z2 mode: Periodic consolidation reading (X2) and resetting (Z2) reports.

OPXZ mode: Individual clerk daily sales reading (X) and resetting (Z) reports.

2. Consolidated reports — master/back-up master

(1) Report generation procedure

To generate various reports, use the following procedure, referring to the list of

consolidated reports on the following pages.

Enter the required operating mode (OPXZ,

X1/Z1 or X2/Z2) from the mode selection window.

Select “SYSTEM READING” or “SYSTEM

RESETTING” depending on your need, and press the

ENTER

key.

Select the type of report you wish to generate and

ENTER

key.

ENTER

key. (If the desired type of report is not

ENTER

key. If

ENTER

press the

listed on the display, scroll up or down the screen.)

If you need to enter data to generate a report, follow

the instructions given on the display for entry.

If you wish to generate a report on all the machines in

the system, select “ALL” and press the

you wish to generate a report on specific machines,

select “MACHINE SELECT” and press the

this case, the MACHINE SELECT window will open.

Move the cursor to the machine number and select

“YES.”

Select “DISPLAY” or “REPORT PRINTER” and press

the

key. In

(2) List of consolidated reports (SYSTEM READING/RESETTING)

These reports can be printed on the printer unit (option) or shown on the display screen.

GENERAL

DEPT./GROUP

DEPT. IND. GROUP

DEPT. GROUP TOTAL

PLU

COMBO SALES

PLU BY DEPT

DescriptionReport type

General report

Individual department report

Individual dept. group report

Dept. group total report

PLU report by specified range

Combo sales report

PLU report by associated dept.

Operating mode

OPXZ

X1/Z1 X2/Z2

X1, Z1 X2,Z2

X1 X2

X1,Z1 X2,Z2

X1 X2

X1,Z1 X2,Z2

Required data/Remarks

Department code (The range can be specified by entering start and end department codes.)

Department group no. (1 to 17)

PLU code (The range can be specified by entering start and end PLU codes.)

Department code

PLU IND. GROUP

PLU GROUP TOTAL

PLU STOCK

PLU COST

PLU TOP 20

PLU ZERO SALES

Individual group of PLU report

PLU group total report

PLU stock report

PLU cost report

PLU top-20 report

PLU zero sales report

X1 X2

X1 -

X1 X2

PLU group no. (0 to 99)

PLU code (The range can be specified by entering start and end PLU codes. )

Amount or quantity can be selected.

All PLUs of zero sales

PLU ZERO SALES BY DEPT.

DescriptionReport type

OPXZ PLU zero sales report by specified dept.

Operating mode

X1/Z1 X2/Z2

X1 X2

Required data/Remarks

Department code

PLU MIN. STOCK

PLU HOURLY GROUP

TRANSACTION

TL-ID

COMMISSION SALES

TAX

CHIEF

ALL CLERK

IND. CLERK

PLU minimum stock report

Hourly PLU group report

Transaction report

Total-in-drawer report

Commission sales report

Tax report

Chief sales report

Full clerk report

Individual clerk report

X,Z

X1 -

X1,Z1 -

X1 X2

X1 -

X1 X2

X1 -

X1,Z1 X2,Z2

PLU code (The range can be specified by entering start and end PLU codes. )

Time (The range can be specified by entering start and end time. )

For all clerks

EMPLOYEE

EMP. ADJUSTMENT

EMP. ACTIVE STS. Employee active

OVER TIME Employee over

NOTE

Employee report

Employee adjustment report

status report

time report

- X2,Z2

-X2

- X2,Z2

Employee code (The range can be specified by entering start and end codes.) Employee code (The range can be specified by entering start and end codes.)

Employee code (The range can be specified by entering start and end codes.)

• When a consolidated clerk Z report is taken, drink dispenser misoperation data is not reset.

• If there is misoperation on the drink dispenser when you take an individual or full clerk X/Z report, the machine waits for selection of one of the following three commands (RETRY, ABORT and IGNORE) through the keyboard.

1. RETRY: attempts to retry the report issuing job. Retry after having corrected the

misoperation data at other machines in the IRC system.

2. ABORT: cancels the report issuing job.

3. IGNORE: issues a report, disregarding misoperation data. In the case of the Z

report, the misoperation data is also reset.

HOURLY

DescriptionReport type

Hourly report (by specified range)

Operating mode

OPXZ

X1/Z1

X2/Z2

Required data/Remarks

For an individual time range

LABOR COST %

DAILY NET

INGREDIENT STOCK

GLU

GLU BY CLERK

DRIVE THRU

D-THRU BY CLERK

Hourly report (all)

Labor cost percentage report

Daily net report

Ingredient stock report

GLU report

GLU report by clerk

Drive-through report

Drive-through code report by clerk

X1,Z1

X2,Z2

For all 48 half-hours with

zero skipped

Ingredient no.

GLU code

(The range can be specified by entering start and end codes.) Only for the centralized GLU/PBLU file system

Only for the centralized

GLU/PBLU file system

Drive-through code

(The range can be specified by entering start and end codes.) Only for the centralized drive-through file system.

Only for the centralized

drive-through file system.

SERVICE TIME

BALANCE

STACKED REPORT

BILL

Drive-through service time report

Balance report

Stacked report

Bill report

X1,Z1

X2,Z2

Only for the centralized

drive-through file system.

Stacked report 1

Stacked report 2

3 . Individual reports — master/back-up master/satellite

(1) Report generation procedure

To generate various reports, use the following procedure, referring to the list of individual

reports on the following pages.

Enter the required operating mode (OPXZ, X1/Z1 or

X2/Z2) from the mode selection window.

Select “READING” or “RESETTING” depending on

your need, and press the

ENTER

key.

Select the type of report you wish to generate and

ENTER

key.

ENTER

key. (If the desired type of report is not

press the

listed on the display, scroll up or down the screen.)

If you need to enter data to generate a report, follow

the instructions given on the display for entry.

Select “DISPLAY” or “REPORT PRINTER” and press

the

(2) List of individual reports (READING/RESETTING)

These reports can be printed on the printer unit (option) or shown on the display screen.

GENERAL

DEPT./GROUP

DEPT. IND. GROUP

DEPT. GROUP TOTAL

PLU

COMBO SALES

PLU BY DEPT.

General report

Individual department report

Individual dept. group report

Dept. group total report

PLU report by specified range

Combo sales report

PLU report by associated dept.

Operating mode

OPXZ X1/Z1 X2/Z2

X1,Z1 X2,Z2

X1 X2

X1,Z1 X2,Z2

X1 X2

X1,Z1 X2,Z2

Required data/RemarksDescriptionReport type

Department code (The range can be specified by entering start and end department codes. )

Department group no. (1 to 17)

PLU code (The range can be specified by entering start and end PLU codes. )

Department code

PLU IND. GROUP

PLU GROUP TOTAL

PLU STOCK

PLU COST

PLU TOP 20

PLU ZERO SALES

PLU ZERO SALES BY DEPT.

Individual group report of PLU

PLU group total report

PLU stock report

PLU cost report

PLU top-20 report

PLU zero sales report

PLU zero sales report by specified dept.

X1 X2

PLU group no. (0 to 99)

PLU code

-X1 (The range can be specified by entering start and end PLU codes. )

PLU code (The range can be specified by entering start and end PLU codes. )

Amount or quantity can be selected.

All PLUs of zero sales

Department code

PLU MIN. STOCK PLU minimum

stock report

Operating mode

OPXZ X1/Z1 X2/Z2

Required data/RemarksDescriptionReport type

PLU HOURLY GROUP

TRANSACTION

TL-ID

COMMISSION SALES

TAX

CHIEF

Hourly PLU group report

Transaction report

Total-in-drawer report

Commission sales report

Tax report

Chief sales report

X1,Z1

Time

(The range can be specified by entering start and end time.)

ALL CLERK

Full clerk report

X1,Z1

X2,Z2

For all clerks Only for the individual clerk file system

IND. CLERK

DD ERROR

Individual clerk report

Drink dispenser

X,Z

X1,Z1

X2,Z2

Only for the individual clerk file system

error reading

NOTE

1. RETRY: attempts to retry the report issuing job. Retry after having corrected the

misoperation data at other machines in the IRC system.

2. ABORT: cancels the report issuing job.

3. IGNORE: issues a report, disregarding misoperation data. In the case of the Z

report, the misoperation data is also reset.

HOURLY Hourly report

(by specified range)

Operating mode

OPXZ X1/Z1 X2/Z2

X1 -

Required data/RemarksDescriptionReport type

For an individual time range

DD RESET

DAILY NET

INGREDIENT

STOCK

GLU

GLU BY CLERK

DRIVE THRU

Hourly report

(all)

Drink dispenser

resetting

Daily net report

Ingredient stock

report

GLU report

GLU report by clerk

Drive-through code

report

X1,Z1 -

Z1 -

- X2,Z2

X1 -

X1,Z1 -

For all 48 half-hours with

zero skipped

Ingredient no.

GLU code

(The range can be specified by

entering start and end codes.)

Only for the individual

GLU/PBLU file system.

Only for the individual

GLU/PBLU file system.

Drive-through code

(The range can be specified by

entering start and end codes.)

Only for the individual

drive-through file system.

D-THRU BY

CLERK

SERVICE TIME

BALANCE

STACKED

REPORT

BILL

Drive-through code

report by clerk

Drive-through

sevice time report

Balance report

Stacked report

Bill report

X1,Z1 -

X1 X2

X1,Z1 X2,Z2

X1,Z1 -

Only for the file individual

drive-through file system.

Only for the file individual

drive-through file system.

Stacked report 1

Stacked report 2

4. General resetting report, hourly resetting report and daily net resetting report in a system with no save file

In a system which has no save file and has been programmed so as to automatically lock the

satellites after resetting, when general resetting, hourly resetting, or daily net resetting report is

taken, the data in the satellites concerned is not cleared. In this case, the satellites will be

locked after resetting, and any entry will not be allowed in the REG/MGR mode there.

Generation of the same resetting report in the locked state will print a copy symbol on the report.

The satellites can be unlocked by generating a consolidated resetting report at the master, or by

manual clearing of the sales memories of the satellites.

Your dealer can program whether or not to have save files, and whether or not to lock the

satellites. For details, consult your local authorized SHARP dealer.

5. Clerk report

As stated earlier (see page 8), there are two systems for collecting clerk sales data: a

centralized file allocation system and an individual file allocation system.

(1) Centralized clerk file system

In this system, the transaction data on a clerk in each satellite will be transmitted to the

master each time the clerk signs off. You cannot generate an individual clerk report for each

satellite. At the master, you can generate full and individual clerk consolidated reports.

At each satellite, you can generate individual clerk consolidated reports.

If resetting operation for a consolidated individual clerk Z report is made at a satellite where a

clerk is signed on, the data on transactions being handled by the clerk is also added and

printed out.

If any clerk is signed on at any satellite when a consolidated full clerk Z report is taken at the

master, the message “IS SIGNED ON” is printed and resetting operation for him or her

cannot be made.

Full clerk report sample in the centralized file allocation system

Sample Print (master)

02/10/2003

∗Z1∗

CLERK STOP

ALL CLERK

CLERK Z1

0001

CLK# ORDER TL

0002

CLK# ORDER TL

CLERK START

12: 34

CLERK0001123456

#0123 [0001]

0001

CLERK0001

115.25

CLERK0002

63.75

Date Time

Consecutive no.

Machine no. Clerk name Clerk code

Report mode

Report type

Reset counter

Clerk name Clerk code

Data on clerk #0001

Data on clerk #0002 (If the report is taken with clerk #0002 signed on at a satellite, the data on the clerk are not printed.)

NOTE

For detailed information on report items, see the ER-A771 Instruction Manual.

(2) Individual clerk file system

In this system, you can generate full or individual clerk consolidated Z reports at the master

only. At each machine, you can generate an X or Z report on transactions made by an

individual clerk or clerks assigned to the machine.

If the system has no save file, the clerk for whom a Z report has been generated is not allowed

to make registrations in the REG mode. This condition, in which registrations by the clerk are

disallowed, is canceled when his or her sales data is consolidated and reset at the master or

when the sales data is manually cleared. (For the data clear operation, see pages 60–62.)

When a Z report for the locked clerk is generated again, the COPY mark will be printed in the

report as shown below. (This COPY mark will not appear when the system has a save file.)

Full clerk report sample in the individual file allocation system

02/10/2003

∗

ALL CLERK

CLERK Z1

0001

CLK# ORDER TL COM.SAL1

CHK/CG

0002

CLK# ORDER TL COM.SAL1

CHK/CG

CLERK0001123456

∗

COPY

∗

COPY

∗

12: 34

∗

CLERK0001

∗

CLERK0002

#0123 [0001]

0001

∗115.25

∗15.50

∗6.80

—————— Symbol of copy

∗563.93

∗23.50

∗38.20

NOTE

For selecting whether your system should have a save file or not, consult your authorized SHARP dealer.

6. Reports that can be generated when the Compulsory Cash/ Cheque Declaration (CCD) function is enabled

Each machine can be programmed to enable the Compulsory Cash/Cheque Declaration (CCD)

function. This function compels the operator to enter the cash/cheque amount in the drawer just

before either an individual clerk Z report or a full clerk Z report is displayed or printed.

In the case of the individual clerk file allocation system, you need not make any CCD entry at

the master before generating a consolidated report . The generated report will include

consolidated data on CCD entries which have been made to generate individual reports.

Unless CCD entries have been made at the master and all the satellites in the IRC system to

generate individual reports, you can not generate a consolidated report at the master.

You can not generate some types of reports according to the table below. (For further details on

this function, see the ER-A771 Instruction Manual.)

List of consolidated reports in the case of the individual clerk file allocation system

CCD entry

Non-compulsory

Type of report

X or Z report

Individual clerk

Full clerk

Other consolidated

reports

✕: Report generation is not allowed.

O: Report generation is allowed.

*: If the CCD entry was not executed at a satellite, report generation is not allowed there and the

message “RETRY?” will appear (if at the master, “LOCK ERROR” will appear).

Compulsory before generating individual clerk Z reports

Compulsory before generating full clerk Z reports

7. Reset clear operation (X1/Z1 and X2/Z2 modes) — master

Even when a machine has been programmed to disallow entries after full item total resetting or

has not been programmed to allow automatic reset clearing operation upon open store

operation, you can unlock the machine through full item daily total resetting operation in order to

restart entries.

Enter the X1/Z1 or X2/Z2 mode from the mode

selection window.

Select “RESET CLEAR” and press the

If you wish to unlock all the machines in the system,

select “ALL” and press the

unlock specific machines, select “MACHINE SELECT”

and press the

SELECT window will open. Move the cursor to the

corresponding machine number(s) and select “YES.”

Select “DISPLAY” or “REPORT PRINTER” and press

ENTER

the

key.

ENTER

key. In this case, the MACHINE

ENTER

key. If you wish to

ENTER

key.

IRC Programming

To start IRC programming, first, turn on the machines in the IRC system and put them

in the PGM2 mode. The programming procedures for both the master and satellites

will be explained below.

1. Setting the machine numbers — master and satellite

It is necessary to assign machine numbers to the master and satellites before programming.

Enter the PGM2 mode from the mode selection

window.

Select “SETTING” and press the

Select “TERMINAL” and press the

Select “MACHINE#” from the TERMINAL window,

enter a machine number and press the Machine number: up to 6 digits (0–999999)

ENTER

key.

ENTER

key.

ENTER

key.

Repeat steps 1 to 4 for all machines in the IRC

system.

NOTE

In an IRC network, each machine number must be unique. Do not use the same number for two or more machines.

2. Setting the terminal numbers (IRC machine numbers) for satellites

It is assumed that your terminal has been set for inline operations.

Enter the PGM2 mode from the mode selection

window.

NOTE

Select “SETTING” and press the

Select “INLINE CONFIG” and press the

Enter a terminal number for IP ADDRESS 4 from (0–

254) and press the

(For programming for the SYSTEM RETRY function,

see page 41.)

Repeat steps 1 to 4 for all machines in the IRC

system.

ENTER

key.

ENTER

key.

ENTER

key.

• Terminal numbers must be assigned to the master and each satellite in the IRC system. (For setting the master’s terminal number, see the next paragraph.)

• If an IRC network contains two or more machines with the same terminal number, IRC communications will not be achieved correctly. Each terminal number must be unique.

• The terminal number should be in the range from 1 to 254.

• If the terminal number “000” is programmed for a machine, it is put in the OFF LINE mode and cannot take part in IRC communications.

Initial setting for the master and master list creating/updating

(1) Setting the terminal number for the master and creating the master list

A master list can only be created on the pre-designated

master.

After entering the PGM2 mode, select “SETTING” and

press the

ENTER

key.

Select “INLINE CONFIG” and press the

Enter a terminal number for IP ADDRESS 4 from (0–

254) for the master and carry out the programming for

BMA MACHINE No.* and the SYSTEM RETRY

function* and press the

the creation of the master list will open.

(*For programming for BMA MACHINE No. and the

SYSTEM RETRY function, see pages 40–41.)

Enter the terminal number (1–254) for a machine in

the IRC system and press the

subwindow for machine number entry will open.

ENTER

key. The subwindow for

ENTER

key. The

key.

Enter the machine number (1–999999) of the machine

and press the

Repeat steps 4 to 5 for all machines in the IRC

system. Press the

list.

ENTER

key.

CASH/TL

key to complete the master

NOTE

•

The terminal numbers and machine numbers of the master and satellites must be entered into the master list for IRC communications.

•

The terminal numbers and machine numbers of up to 16 machines (one master and 15 satellites) can be entered into the master list.

•

The terminal number should be in the range from 1 to 254 and the machine number from 1 to

999999.

•

No satellite can perform inline communications unless its terminal and machine numbers are present in the master list.

•

If a machine number which already exists in the master list is entered, an entry error will occur even when the corresponding terminal number does not exist in the list.

•

Even if a set of terminal and machine numbers that exists in the master list is entered, no error will occur (the list will remain unchanged.)

(2) Deleting a machine from the master list (subwindow program)

To delete a terminal number from the master list, proceed as follows:

1. Select “PGM2 MODE” from the mode selection window and press the

ENTER

key to enter

the PGM2 mode.

2. Select “SETTING” and press the

Select “INLINE CONFIG” and press the

4. Press the

CASH/TL

key. The subwindow for the master list will open.

5. Enter the terminal number to be deleted and press the

ENTER

key. The SETTING window will open.

ENTER

key. The INLINE SETTING window will open.

DELETE

key.

6. The machine will ask you as follows: “ARE YOU SURE?” If you are sure to delete it,

select “YES.” If not, select “NO.”

7. Press the

NOTE

•

You can delete any of the terminal numbers that are in the master list.

•

Deleting the master from the master list will inhibit all requests of the satellites from being

CASH/TL

key to complete the master list.

serviced.

Specifying the terminal to serve as a back-up master — master

You can assign one satellite to the function of a back-up master. If the master fails during guest

check operation, the assigned terminal will perform the master’s function.

A machine number within the range from 1 to 999999 can be entered.

If zero is entered, there will be no back-up master in the IRC system.

This assignment can be done in the INLINE SETTING window of the master.

The default setting is 0 (no back-up master).

Enter the PGM2 mode from the mode selection

window.

Select “SETTING” and press the

SETTING window will open.

Select “INLINE CONFIG” and press the The INLINE SETTING window will open.

Move the cursor to the “BMA MACHINE No.” line. Then enter the machine number of the terminal to

serve as a back-up master and press the

• For determining which satellite should be selected

for BMA MACHINE No., please consult your

authorized SHARP dealer.

ENTER

key. The

ENTER

key.

NOTE

The DECLARATION functions in the PGM2 mode enable the back-up master or the master to declare to serve as the master when the master or back-up master breaks down, and inform satellites of the master’s or back-up master’s recovery. For details of these functions, see “Master declaration” and “Recovery declaration” on pages 54–59.

Specifying whether to enable or disable the system retry function when a transmission error occurs — master and satellite

You can specify whether to enable or disable the system retry function if a communication

between machines does not end successfully.

Enter the PGM2 mode from the mode selection

window.

ENTER

key.

ENTER

key. The

Select “SETTING” and press the

SETTING window will open.

Select “INLINE CONFIG” and press the The INLINE SETTING window will open.

Move the cursor to the “SYSTEM RETRY” line. Select “DISABLE” or “ENABLE” with the • key

(toggle key) and press the

ENTER

key.

NOTE

•

If the system retry function is enabled, a transmission job that has ended with an error will not be finalized immediately. The master waits for a selection of one of the three commands (RETRY, ABORT and IGNORE) through the keyboard. Then the master retries access to the satellite that has caused the transmission error or terminates the access as a successful or unsuccessful transmission depending on the selection made.

•

If the function is disabled, the job is terminated immediately.

•

For further information, see the “System retry function” section on pages 63–64.

•

The default setting is “ENABLE.”

Reading the contents of the IRC programming — master and satellite

Enter the PGM2 mode from the mode selection

window.

Select “READING” and press the

READING window will open.

Select “INLINE CONFIG” and press the The INLINE READING window will open.

Select “INLINE PRESET” and press the

Select “DISPLAY” or “REPORT PRINTER” and press

ENTER

the

key.

ENTER

key. The

ENTER

key.

Sample Print (master) Sample Print (satellite)

∗

M2∗∗

I NL I NE PRESET

T–No.

ASTER L I ST

T–No.

001

002

003

004

005 SYSTE

RETRY ENABLE

BACK UP

T–No.

002

192.168.000.001

–No.

000001#

000002#

000003#

000004#

000005#

ASTER

–No.

000002#

I NL I NE PRESET

Terminal number of the satellite

Terminal number of the master

System retry function (enable/disable)

List of the machines involved in the IRC system (terminal no and machine no.)

System retry function (enable/disable)

Back-up master (terminal no and machine no.)

T–No.

SYSTE

M2∗

192.168.000.002

RETRY ENABLE

• You can also read the same contents of the IRC programming on the display screen.

7. Programming for the remote printer

For connection of remote printers to the LAN, be sure to consult your authorized SHARP dealer.

(1) Basic programming for the remote printer — master and satellite

With the following procedure, you can do basic programming for the remote printer(s)

connected to the LAN.

For initial setup of the remote printer, please consult your authorized SHARP dealer.

Enter the PGM2 mode from the mode selection

window.

Select “SETTING” and press the

SETTING window will open.

Select “DEVICE CONFIG” and press the The DEVICE CONFIG window will open.

Select the remote (kitchen) printer to be programmed.

Carry out the programming for the remote printer. (See the next page for programming for individual

remote printer items.)

ENTER

key. The

ENTER

key.

• Be sure to consult your authorized SHARP dealer for

the correct settings.

After programming for the remote printer, press the

ENTER

key.

Items to be programmed

TERMINAL#

Enter the terminal number (1–254, 0).

CHANNEL#

Enter the channel number (0–7).

PRINTER NAME

Select the model of the remote printer.

ER-01PU (SHARP) TM-T88/85/88(3) (EPSON) TM-300 (EPSON) TM-U210/230 (EPSON) TM-U950 (EPSON) TM-5000 (EPSON)

AUTO CUTTER

Choose whether to disable or enable the auto cutter function.

NO: Disables the auto cutter function. YES: Enables the auto cutter function.

PAPER SHEET

Select the paper type.

TWO OR MORE: Uses two or more sheets. ONE SHEET: Uses one sheet. (This option is available when the TM-300 is selected.)

PRINT TYPE

Select the receipt type.

ADDITION: Addition receipt type SINGLE/DOUBLE: Single/double receipt type

ADDITION+SINGLE: Addition + single receipt type

DOUBLE ADDITION: Double addition receipt type

DOUBLE ADD+SNGL: Double (addition + single) receipt type

SECOND KP

Enter the second remote (kitchen) printer number (1–9, 0).

NAME

Enter the name of the remote printer (max.12 characters).

INITIAL FEED#

Enter the initial line feed for the remote printer (0 to 64 lines).

(2) Optional programming for the remote printer — master and satellite

With the following procedure, you can specify what items to be printed on the remote

printer.

Enter the PGM2 mode from the mode selection

window.

Select “SETTING” and press the

SETTING window will open.

Select “OPTIONAL” and press the The OPTIONAL window will open.

Select “PRINTING SELECT” and press the The PRINTING SELECT window will open.

Make appropriate choices for items to be printed on

the remote printer and press the

(See the next page for programming for individual

items.)

ENTER

key.

key. The

key.

ENTER

key.

After programming for the items, press the

ENTER

key.

Items to be programmed

FREE TEXT ON KP

NOT PRINT: Does not print the free text on the remote printer.

PRINT: Prints the free text on the remote printer.

ITEM CODE ON KP

NOT PRINT: Does not print the PLU/department code on the remote printer.

PRINT: Prints the PLU/department code on the remote printer.

UNIT PRICE ON KP

NOT PRINT: Does not print the unit price on the remote printer.

PRINT: Prints the unit price on the remote printer.

AMOUNT ON KP

NOT PRINT: Does not print the amount on the remote printer.

PRINT: Prints the amount on the remote printer.

GUEST# ON KP

NOT PRINT: Does not print the number of guests on the remote printer.

PRINT: Prints the number of guests on the remote printer.

QTY1 PRINT ON KP

NOT PRINT: Does not print quantity data on the remote printer when the quantity is “1”. PRINT: Prints quantity data on the remote printer even though the quantity is “1”.

8. Programming for the drink dispenser sales function (option)

(1)

Choosing whether to set the local on-line or off-line mode for the drink dispenser

When you want to enter manually a PLU item programmed for the drink dispenser connected to your machine, the drink dispenser must be in the off-line mode. Generally in the IRC system, the on-line/off-line mode choice information is distributed during drink dispensor programming. However, if a trouble occurs in the IRC system, such information can not be distributed. In this case, you can locally set the on-line/off-line mode for each drink dispenser with the followng procedure.

This local on-line/off-line mode choice is valid only for the drink dispenser whose number was specified and distributed via the LAN. This choice can not be made for the drink dispenser connected to the machine where this choice is being made but can only be made for other drink dispensers.

Enter the PGM2 mode from the mode selection

window.

Select “SETTING” and press the

Select “DRINK DISPENSER” and press the

Move the cursor to “LOCAL DD” and press the

key.

With the cursor at the desired drink dispenser number,

select ON-LINE or OFF-LINE and press the

ENTER

key.

ENTER

key.

ENTER

key.

NOTE

• This job directly changes the drink dispenser on-line/off-line mode information distributed, via the LAN, from another machine connected to a drink dispenser. When the IRC system is recovered, therefore, the on-line/off-line mode choice information on all machines in the system must be updated again.

• This job does not check whether a drink dispenser with a specified number really exists or not.

(2) Notes on the programming for the drink dispenser(s) in the IRC system

1) Setting the link between sort codes and PLU codes in the IRC system

In the IRC system, the procedure for setting the link between sort codes and PLU codes is the

same as that in a standalone machine. (For the setting procedure, see the ER-A771 Instruction

Manual)

As the final

CASH/TL

key is pressed, the program for the drink dispenser sales article table is sent to

every machine in the IRC system. Thus the link information in the IRC system is distributed in

real time.

If the data can not be sent to a machine, the corresponding machine number and error message

(“INLINE ERROR”) are shown on the display screen.

• Linking of the same PLU code is not disabled for sorting two or more drink dispensers in the

IRC system. In this case, however, the operation to correct this for the drink dispensers can be

executed at a machine not connected with a drink dispenser only when the off-line mode is

selected at all drink dispensers where this PLU code is linked.

2) Choosing whether to set the on-line or off-line mode for the drink dispenser

In the IRC system, the procedure for setting the on-line/off-line mode for the drink dispenser is

the same as that in a standalone machine. (For the setting procedure, see the ER-A771

Instruction Manual.)

As the final

CASH/TL

key is pressed, the drink dispenser on-line/off-line mode information is sent to

every machine in the IRC system. Thus the link information in the IRC system is distributed in

real-time.

If the data can not be sent to a machine, the corresponding machine number and error message

(“INLINE ERROR”) are displayed.

9. Programming for the Manager Work Station (MWS) — master and satellite

The LAN interface for the ER-A771 POS enables the ER-A771 to perform in-line

communications to a host P.C. through the connection to a Manager Work Station (MWS).

The function of Manager Work Station:

1) Downloading of the terminal data [Terminal PC]

2) Uploading of the terminal data [Terminal PC]

3) Remote Job Entry (RJE) function [Terminal PC]

4) T-Log function [Terminal PC]

5) ELECTRONIC MAIL function [Terminal PC]

6) Hotel transfer function [Terminal

(1) Programming of the terminal number

The terminal number of MWS can be specified by the following procedure:

After entering the PGM2 mode, select “SETTING” and

press the

ENTER

key.

PC]

ENTER

key.

ENTER

Select “MWS CONFIG” and press the

Enter the terminal number for IP ADDRESS 4 from

(0 - 254) of MWS and press the

key.

(2) Programming of the time-out time

The time-out value for receiving the data can be specified by the following procedure:

After entering the PGM2 mode, select “SETTING” and

press the

ENTER

key.

Select “MWS CONFIG” and press the

Enter the time-out time (1 - 255 (sec)) and press the

ENTER

key.

NOTE: This value will depend upon the application. Please consult your authorized SHARP dealer.

(3) Programming of the gateway number

The gateway number can be specified by the following procedure:

ENTER

key.

After entering the PGM2 mode, select “SETTING” and

key.

ENTER

key.

ENTER

key.

press the

Select “MWS CONFIG” and press the

Enter the gateway number (0 - 255) and press the

ENTER

10. Reading the contents of the Manager Work Station (MWS)

programming — master and satellite

After entering the PGM2 mode, select “READING”

and press the

ENTER

key.

Sample Print (master)

Select “MWS CONFIG” and press the

Select “DISPLAY” or “REPORT PRINTER” and press

ENTER

the

key.

ENTER

key.

∗

PGM2

MWS PRESET

TERMINAL NO.

TIME OUT

GATEWAY NO.

∗

192.168.000.001

192.168.000.000

007

Terminal No.

Time-out time (7 sec)

GATEWAY No.

System Back-Up

1. How the IRC back-up system works

The IRC system incorporates a back-up system.

One of the satellites can be designated to serve as a back-up master.

When both the master and back-up master are in order, the system works in the following

sequence:

1) Each satellite sends updated GLU/PBLU data to the master.

2) The master receives the data, processes it and sends it back to the satellite.

3) The satellite sends the updated data to the back-up master.

4) The back-up master receives the data, processes it and sends it back to the satellite.

Master

(Processing)

1) Updated data 3) Updated data

2) Processed data

Satellite

If the master breaks down, the back-up master serves as the master after a master declaration

procedure is made at the back-up master. If the back-up master breaks down, the updated data

transmission to it can be stopped by a master declaration at the master. When the master or

back-up master recovers from the breakdown, it resumes its function as the master or back-up

master by the recovery declaring operation.

4) Processed data

Back-up master

(Processing)

2. Master declaration — when the master or back-up master breaks down

When the master or back-up master breaks down, the master declaration procedure should be

performed to inform satellites of the breakdown.

(1) When the master breaks down — Master declaration at the back-up

master

1) A satellite detects a breakdown of the master through the system retry function when it is

sending updated GLU/PBLU data to the master. At this point, the message “NO REPLY/

MASTER” appears in the pop-up window of the display.

NO REPLY/MASTER

* For the system retry function, see pages 63–64.

2) The master declaration operation must be done at the back-up master. This operation

informs the other satellites that the master has broken down and the back-up master will

serve as the master hereafter. (During this process, operations cannot be performed at

satellite.)

3) Each satellite in the IRC system starts sending updated GLU/PBLU data to the back-up

master.

4) The back-up master processes the received data and sends back the processed data to

each satellite.

Flow of a master declaration at the back-up master

Master

1) Detection of a breakdown

(Transmission stops.)

2) Master declaration

Satellite

3) Updated data

4) Processed data

Master declaration

Back-up master

(Processing)

The master declaration procedure is as follows:

Enter the PGM2 mode from the mode selection

window.

Select “DECLARATION” and press the

Select “MASTER DECLARE” and press the

ENTER

key.

ENTER

key.

(2) When the back-up master breaks down — Master declaration at the

master

1) A satellite detects a breakdown of the back-up master through the system retry function

when it is sending updated GLU/PBLU data to both the master and back-up master. At

this point, the message “NO REPLY/BACKUP” appears in the pop-up window of the

display.

NO REPLY/BACKUP

2) The master declaration operation must be performed at the master. This operation

causes the master to inform all satellites that the back-up master is not available.

3) Each satellite in the IRC system sends updated GLU/PBLU data only to the master.

4) The master processes the received data and sends back the processed data to each

satellite.

Flow of a master declaration at the master

Master

2) Master declaration (Processing)

1) Detection of a master breakdown (Transmission stops.)

Satellite

3) Updated data

4) Processed data

Back-up master

The master declaration procedure is the same as “(1) When the master breaks down.”

3. Recovery declaration — when the master or back-up master recovers from a breakdown

When the master or back-up master recovers from a breakdown, the recovery declaration

operation should be taken to inform satellites of the recovery.

(1) When the master recovers from a breakdown — Recovery declaration at

the back-up master

1) The recovery declaration operation is done at the back-up master.

2) Each satellite stops sending updated GLU/PBLU data to the back-up master.

3) The back-up master sends the updated GLU/PBLU data files to the master.

4) The back-up master informs all satellites of the master’s recovery.

5) The satellites restart sending updated GLU/PBLU data to the master and the back-up

master.

Flow of a recovery declaration at the back-up master

Master

3) Updated data file

Satellite

5) Restart of updated data transmission

1) Recovery declaration operation

4) Master recovery information

2) Transmission stops.

Master declaration

Back-up master

(Processing)

The recovery declaration procedure is as follows:

Enter the PGM2 mode from the mode selection

window.

Select “DECLARATION” and press the

Select “RECOVER DECLARE” and press the

key.

ENTER

key.

ENTER

(2) When the back-up master recovers from a breakdown — Recovery

declaration at the master

1) The recovery declaration operation is done at the master.

2) Each satellite stops sending updated GLU/PBLU data to the master temporarily.

3) The master sends the updated GLU/PBLU data files to the back-up master.

4) The master informs all satellites of the back-up master’s recovery.

5) The satellites restart sending updated GLU/PBLU data to the back-up master and

master.

Flow of a recovery declaration at the master

Master

3) Updated data file

1) Recovery declaration (Processing)

Satellite

4) Back-up master recovery information

2) Transmission stops temporarily.

5) Restart of updated data transmission

Back-up master

The recovery declaration procedure is the same as “(1) When the master recovers from a

breakdown.”

Error Recovery

1. Data clear operation

With the data clear operation, you can clear various item memories when necessary. This

operation should be done only when the master or system breaks down.

(1) Data clearing of the clerk sign-on state — master

You can clear the master’s sign-on status flags in case of trouble.

This operation is effective only for the sign-on flag for clerks who have been still signed on

at the master.

Clearing procedure

Enter the PGM2 mode from the mode selection

window.

Select “DATA CLEAR” and press the

Select “SIGN ON FLAG” and press the

NOTE

The clerk sales data for each clerk who has signed on is not collected when the data clearing of the sign-on state is performed. The clerk sales data is collected only when the sign-off operation is done correctly at the satellites.

ENTER

key.

ENTER

key.

(2) Data clearing of the GLU/PBLU data in use — master

You can clear the GLU/PBLU data in use at the master in the event some trouble has

occurred. This operation clears all GLU/PBLU data that is currently in use.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “GLU USED FLAG.”

(3) Data clearing of the drive-through data in use — master

You can clear the drive-through data in use at the master in the event some trouble has

occurred. This operation clears all drive-through data that is currently in use.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “D-THRU USED

FLAG.”

(4) Data clearing of the GENERAL (department and transaction) data

memory — master and satellite

You can clear the GENERAL (department and transaction) data memory in the event there

is some trouble and the terminal’s memory requires clearing.

This function is available at the master and satellites.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “TRANSACTION.”

(5) Data clearing of the hourly sales data memory — master and satellite

You can clear the hourly sales data memory in the event there is some trouble and the

terminal’s memory requires clekaring. This function is available at the master and satellites.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “HOURLY.”

(6) Data clearing of the clerk sales data memory — master and satellite

You can clear the clerk sales data memory in the event there is some trouble and the

terminal’s memory requires clearing. This function is available at the master and satellites.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “CLERK.”

(7) Data clearing of the daily net sales data memory — master and satellite

You can clear the daily net sales data memory in the event there is some trouble and the

terminal’s memory requires clearing. This function is available at the master and satellites.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “DAILY NET.”

(8) Data clearing of the T-LOG buffer — master and satellite

You can clear the T-LOG buffer in the event there is some trouble and the terminal’s

memory requires clearing. This function is available at the master and satellites.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “T-LOG.”

(9) Data clearing of the electronic journal data — master and satellite

You can clear the electronic journal data in the event there is some trouble and the

terminal’s memory requires clearing. This function is available at the master and satellites.

Clearing procedure

After selecting “DATA CLEAR” from the PGM2 MODE menu with the same procedure as

steps 1 and 2 in “(1) Data clearing of the clerk sign-on state,” select “E.JOURNAL.”

NOTE

•

For T-LOG polling, see page 19.

•

The above-mentioned data clearing jobs should be performed at the advice of your authorized SHARP dealer.

2. System retry function

If a satellite terminates a transmission job unsuccessfully, the master either terminates the job

immediately or awaits a command given through the keyboard, depending on whether the

system retry function is disabled or enabled. When the system retry function is enabled, the

master awaits the entry of a command and retries access depending on the command as

explained below.

This function is used in the following cases:

• The master has failed to download preset or updated data to all or some of the satellites.

• The master has failed to upload sales report data from all or some of the satellites.

• The satellite has failed to download data to other machines.

• A clerk has failed to sign off at a satellite.*

Whether the system retry function is enabled or disabled when a transmission error occurs

is programmed at the master. (See “5. Specifying whether to enable or disable the system

retry function when a transmission error occurs” on page 41.)

*When a clerk has failed to sign off at a satellite for some reason (e.g. the master is busy),

the RETRY and ABORT commands are available but the IGNORE command is not.

(1) When the system retry function is disabled:

The master terminates the transmission job immediately in the following two ways.

If none of the satellites have successfully transmitted data, the transmission is regarded as

having ended with an error, which is equivalent to ABORT as discussed below.

If there is any satellite which has successfully transmitted data, the transmission is regarded

as either successful or unsuccessful depending on the type of transmission job. In this

case, the transmission regarded as successful and the one regarded as unsuccessful are

equivalent to IGNORE and ABORT, respectively, both of which are explained below.

(2) When the system retry function is enabled:

If a transmission error occurs, the machine number and error state of the satellite in which

the error has occurred and the relevant menu window will appear on the display and the

master awaits the entry of one of the following commands given through the keyboard:

A) RETRY command (selection from the menu or press of the 1 key)

B) ABORT command (selection from the menu or press of the 2 key)

C) IGNORE command (selection from the menu or press of the 3 key)

A) RETRY command:

When RETRY is selected, the master retries to access the satellite; however, depending on

the type of error (command error, etc.), it is obvious that the master would fail to access it

again. If this type of error occurs during transmission, the master may not retry.

B) ABORT command:

When ABORT is selected, the master terminates access to the satellite and regards the

transmission as having unsuccessfully ended. However, in the case of program data

downloading, the ABORT command may be issued only when all the satellites accessed are

in the error state.

C) IGNORE command:

When IGNORE is selected, the master terminates access to the satellite, regards the

transmission as having successfully ended and prints only transmitted data.

If no satellites have successfully transmitted data, the IGNORE command may be issued to

the master in the case of sales data inquiry (X report), though the result is not printed.

[Retry during sales data inquiry]

During resetting, the ABORT command may be given only when every accessed satellite is

in the error state. The IGNORE and RETRY commands are available unconditionally.

BASIC SPECIFICATIONS

Transmission system: 10 Base-T

Transmission speed: 10 Mbits/sec

Transmission distance: Segment length max. 100 m

Transmission cable: Twisted pair cable (Category 5)

No. of connectable machines: Master: 1

Satellites: max. 15

SHARP CORPORATION

ERA771G_2IE10

Sharp ERA771 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

Introduction

Inline Operation

1. Message display

(1) Message displayed during inline communications

(2) Error messages

2. Open store operation (PGM2 mode) — master and satellite

3. Close store operation (PGM2 mode) — master and satellite

4. Clerk system

(1) Centralized clerk file system

(2) Individual clerk file system

Sign-on operation (clerk assignment) (REG mode/MGR mode)

6. Clerk sign-on report

7. Sign-off operation (cancellation of clerk assignment) (REG mode/MGR mode)

8. Downloading the contents of the programming to satellites — master

(1) Initial downloading

(2) Maintenance downloading

9. Look-up and updating of the GLU/PBLU file

(1) Centralized GLU/PBLU file system

(2) Individual GLU/PBLU file system

10. Drive-through function

(1) Centralized file system

(2) Individual file system

11. PLU/Ingredient stock control

12. T-LOG polling

13. Communication with a remote printer (option)

14. Rerouting receipt/journal print data

Consolidated and Individual Reports

1. Operating modes

2. Consolidated reports — master/back-up master

(1) Report generation procedure

(2) List of consolidated reports (SYSTEM READING/RESETTING)

3 . Individual reports — master/back-up master/satellite

(1) Report generation procedure

(2) List of individual reports (READING/RESETTING)

4. General resetting report, hourly resetting report and daily net resetting report in a system with no save file

5. Clerk report

(1) Centralized clerk file system

(2) Individual clerk file system

6. Reports that can be generated when the Compulsory Cash/ Cheque Declaration (CCD) function is enabled

7. Reset clear operation (X1/Z1 and X2/Z2 modes) — master

IRC Programming

1. Setting the machine numbers — master and satellite

2. Setting the terminal numbers (IRC machine numbers) for satellites

Initial setting for the master and master list creating/updating

(1) Setting the terminal number for the master and creating the master list

(2) Deleting a machine from the master list (subwindow program)

Specifying the terminal to serve as a back-up master — master

Specifying whether to enable or disable the system retry function when a transmission error occurs — master and satellite

Reading the contents of the IRC programming — master and satellite

7. Programming for the remote printer

(1) Basic programming for the remote printer — master and satellite

(2) Optional programming for the remote printer — master and satellite

8. Programming for the drink dispenser sales function (option)

(2) Notes on the programming for the drink dispenser(s) in the IRC system

9. Programming for the Manager Work Station (MWS) — master and satellite

(1) Programming of the terminal number

(2) Programming of the time-out time

(3) Programming of the gateway number

System Back-Up

1. How the IRC back-up system works

2. Master declaration — when the master or back-up master breaks down

3. Recovery declaration — when the master or back-up master recovers from a breakdown

Error Recovery

1. Data clear operation

(1) Data clearing of the clerk sign-on state — master

(2) Data clearing of the GLU/PBLU data in use — master

(3) Data clearing of the drive-through data in use — master

(5) Data clearing of the hourly sales data memory — master and satellite

(6) Data clearing of the clerk sales data memory — master and satellite

(7) Data clearing of the daily net sales data memory — master and satellite

(8) Data clearing of the T-LOG buffer — master and satellite

(9) Data clearing of the electronic journal data — master and satellite

2. System retry function

(1) When the system retry function is disabled:

(2) When the system retry function is enabled: