Sharp Aquos Zero2 User guide

AQUOS zero2

User Guide

AQUOS zero2
User Guide Contents

1

Introduction

About the User Guide........................................................ 3

Getting Started

Package Contents............................................................... 6

Parts & Functions.............................................................. 6

SIM Card.............................................................................. 8

Internal Storage................................................................10

Charging Handset..............................................................10

Power On/Off................................................................... 12

Making Initial Settings.................................................... 13

Google Account................................................................. 14

Unlocking Screen...............................................................17

Basic Operations

Basic Operations...............................................................20

Using Touchscreen............................................................ 20

Using Manner Mode.......................................................... 22

Using Airplane Mode.........................................................24

Text Entry.........................................................................24

Using Fingerprint Authentication Function....................25

Updating the System........................................................28

Using ROBOQUL................................................................ 29

Handset Interface

Handset Screens............................................................... 32

Icons at Display Top (Status Bar)...................................39

Checking Notifications (Notifications Window).............40

Checking Notifications (Quick Settings Window).......... 42

Capturing Screenshots (Clip Now)...................................44

Scrolling Screen Automatically (ScrollAuto)...................45

Using Gaming Menu.......................................................... 47

Phone

Placing/Answering Calls...................................................52

Optional Services..............................................................57

Handset Phone Number.................................................... 64

Making Phone Settings.....................................................65

Address Book.................................................................... 66

Messaging

Sending Messages (＋メッセージ (+Message))................ 70

Using Gmail....................................................................... 71

Using Email........................................................................74

Internet

Using the Internet (Chrome™).........................................78

Camera

Capturing Photos/Videos................................................. 84

Music & Images

Listening to Music (YT Music)........................................ 90

Viewing & Managing Photos/Videos (Photos)................ 92

AQUOS zero2

2

Application Basics

Confirmation when First Activating Applications......... 96

Applications.......................................................................98

Adding/Deleting Applications........................................ 100

Managing Data

File Storage.....................................................................106

Backup & Restore...........................................................106

Importing Data from Other Mobiles............................. 107

Wi-Fi/Bluetooth

Connecting by Wi-Fi.......................................................110

Using Bluetooth® Function............................................ 116

Using Tethering.............................................................. 120

®

Handset Settings

About Settings............................................................... 124

Data Usage Settings...................................................... 125

Battery Settings.............................................................130

Display Settings............................................................. 131

Sound Settings................................................................136

AQUOS Useful Settings..................................................141

Privacy Settings............................................................. 143

Location Settings........................................................... 144

Security Settings............................................................145

System Settings..............................................................157

Other Handset Settings.................................................163

Radio Wave Exposure and Specific Absorption Rate (SAR)

Information..................................................................... 209

Water & Dust Resistance.............................................. 210

Global Services

Global Roaming............................................................... 176

Calling from Outside Japan...........................................177

For Assistance

Handset Powers Off...................................................... 182

Handset Does Not Power On......................................... 182

Cannot Charge / Charging Stops / Charging Is Slow...183

Battery Runs Out Quickly............................................. 183

Display Turns Off Suddenly.......................................... 184

Screen Freezes / Operation Is Unstable....................... 184

SIM Card Not Recognized.............................................. 185

Cannot Send/Receive Mail..............................................185

Cannot Connect to Internet.......................................... 186

Cannot Talk on Phone / Cannot Hear Other Party...... 186

Cannot Use Applications................................................ 187

Warranty/Specifications/Customer Service

Warranty & After-Sales Service................................... 190

Specifications..................................................................190

Customer Service............................................................192

Safety Precautions

Safety Precautions.........................................................194

Important Product Information.....................................203

Handset & Hardware Care............................................. 204

General Notes................................................................. 206

Introduction

About the User Guide

In the User Guide, most operation descriptions are based on
the handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen
(AQUOS Home). Some operation descriptions may be omitted.
The information in the User Guide is subject to change
without prior notice.

Before Using This Product

Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.

Data Communication

・Handset is designed to be always connected to the Internet.

Communication is initiated automatically for some functions
such as data syncing.

・Large-volume data communication, such as downloading

applications and viewing videos, incurs expensive
transmission fees. Subscription to a flat-rate plan is
strongly recommended.

・Even if connected by Wi-Fi, some applications and services

incur transmission fees.

3

Introduction

Screenshots & Key Labels

Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.

Other Notations

In the User Guide, the product is referred to as "handset."
"906SH" here refers to this mobile phone "AQUOS zero2."

AQUOS zero2

4

Getting Started

Package Contents............................................................... 6

Parts & Functions.............................................................. 6

SIM Card.............................................................................. 8

Internal Storage................................................................10

Charging Handset..............................................................10

Power On/Off................................................................... 12

Making Initial Settings.................................................... 13

Google Account................................................................. 14

Unlocking Screen...............................................................17

6

Package Contents

Package Contents

・Handset (AQUOS zero2)

・Battery is built into handset.

・Handset back cover is not removable.
・SIM Removal Tool (Complimentary sample)
・3.5mm Earphones Adapter (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)

Parts & Functions

Handset (Front)

Name Description

Proximity Sensor prevents Touchscreen

Proximity/

Light Sensor

Display

Earpiece/

Speaker

Front

Camera

Fingerprint

Sensor

misoperation during calls. Light Sensor

1

adjusts Display brightness according to
ambient light.

Touchscreen-type display; operate with
your fingers on Display.

Hear the other party's voice, music, video,
etc. here.

Use to shoot photos or videos of yourself.

Use fingerprint authentication to unlock
screen.

1　Do not apply stickers or other coverings over the sensors.

7

Handset (Back and Sides)

Name Description

Use while recording videos or when talking

Mic

Wide-Angle

Back Camera

Standard

Back Camera

Mic/

Recorder Mic

Charging/

Notification
Lamp

Card Tray

FeliCa mark

Mobile

Light

External

Connection
Jack

Speaker

through Speakerphone.
Make sure not to cover Mic.

Capture photos and videos with a wide
angle of view.

Shoot photos or videos.

Talk to the other party here. Also use
while recording videos or when talking to
emopa.
Make sure not to cover Mic/Recorder Mic.

Illuminates while charging or for missed
calls and notifications.

Insert/remove SIM Card.

Hold up to reader/writer to use NFC/
Osaifu-Keitai®.

Use as a camera flash, flashlight, etc.

Connect to the AC Adaptor, etc.

Listen to music, video sound, etc.

Handset Keys

Name Description

Volume Up

Key

Volume

Down Key

Power Key

Increase volume.

Decrease volume.

Turn Display off/on. Long Press for power
on/off, reboot, etc.

Charging/Notification Lamp

Lights/flashes while charging or for missed calls, new SMS,
etc.

Lamp

color and

illumination

Red, lit

Green, lit

Red, flashing Charging not possible

White,

1

flashing

1　Flashes when Display turned off.

Charging (Battery level less than about
94%)

Charging (Battery level more than about
95%)

Notifications (missed calls, new SMS, etc.)

Indication

Getting Started

AQUOS zero2

8

SIM Card

SIM Card is an IC card containing phone number and other
customer information.

Handling SIM Card

Check the following regarding SIM Card handling.

IC (gold) chip

・For SIM Card handling, see SoftBank Website.

https://www.softbank.jp/mobile/support/protect/usim/

(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.

SIM Card Cautions

Observe the following when using SIM Card.

・Within Japan, SIM Card must be installed to make

emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service

if your SIM Card or handset (SIM Card inserted) is lost/

stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by

inserting SIM Card in an other-brand IC card reader, etc.

SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is

saved on SIM Card. SoftBank Corp. is not responsible for

damages from saved information that is lost.
・Always power off handset before inserting/removing SIM

Card.
・Note that SIM Card specifications and performance may

change without notice.
・Return SIM Card to SoftBank Corp. when canceling

subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental

purposes.

With Display upward, insert SIM Removal Tool in removal hole
in Card Tray

・Press firmly and straight until Card Tray ejects.

Pull out Card Tray

・With Display upward, pull out Card Tray. Pulling out Card

Tray with Display downward or handset held upright can
allow SIM Card to fall from Card Tray and become misplaced.

・Do not pull Card Tray forcefully or at an angle; damage may

result. Gently pull Card Tray out horizontally.

Set SIM Card in Card Tray

・Place gently, noting orientation of SIM Card (notch/IC (gold)

chip facing down).

・Make sure SIM Card is in Card Tray. Inserting Card Tray with

SIM Card on its edge may cause damage.

Insert Card Tray in SIM Card Slot

Inserting SIM Card

Always power off beforehand.

・Set SIM Card in Card Tray beforehand. Do not insert SIM

Card without setting it in Card Tray.

SIM Card is inserted.

・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no

gap between handset and Card Tray.

・To maintain water and dust resistance, use handset with

Card Tray completely closed.

9

Removing SIM Card

Always power off beforehand.

With Display upward, insert SIM Removal Tool in removal hole
in Card Tray

・Press firmly and straight until Card Tray ejects.

Pull out Card Tray

SIM-Unlocking Handset

Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.

Getting Started

・Some services, functions, etc. may have restrictions when

an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.

・For details on SIM unlocking, see SoftBank Website.

・With Display upward, pull out Card Tray. Pulling out Card

Tray with Display downward or handset held upright can
allow SIM Card to fall from Card Tray and become misplaced.

・Do not pull Card Tray forcefully or at an angle; damage may

result. Gently pull Card Tray out horizontally.

Remove SIM Card

Insert Card Tray in SIM Card Slot

SIM Card is removed.

・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no

gap between handset and Card Tray.

・To maintain water and dust resistance, use handset with

Card Tray completely closed.

AQUOS zero2

10

Internal Storage

Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.

Data in Internal Storage

Data in internal storage may be lost/altered due to accidents,
malfunctions, repairs, handset upgrade/replacement,
mishandling, etc. Back up important data regularly. SoftBank
Corp. is not liable for any damages resulting from loss/
alteration of data.

・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.

Charging Handset

Battery is built into handset.

Internal Battery

A lithium-ion battery is built into handset; it is not
removable.

Recycling

This product requires a lithium-ion battery. Lithium­ion batteries are recyclable. To recycle a used lithium­ion battery, take it to any shop displaying the recycling
symbol.

Battery Cautions

Storage

To help maintain performance and life of Internal Battery,
do not store in the following conditions (battery level

should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)

Bulges of Internal Battery

Depending on use, bulges may appear near end of battery

life; this does not affect safety.

Internal Battery Replacement

Internal Battery is a consumable item; may need to be

replaced if operating time shortens noticeably. Internal

Battery is not user replaceable; its replacement incurs fees

and requires handset submission to a SoftBank Shop or

other appropriate servicer. For details, contact a SoftBank

Shop or Customer Service.

11

Charging with AC Adaptor

Use an AC Adaptor (USB Type-C™ quick charge AC Adaptor for
USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory).
For information on other peripheral devices, see SoftBank
Website.

Insert USB Type-C™ plug of AC Adaptor into External
Connection Jack

Charging Cautions

Water Resistance

AC Adaptor is not waterproof. Never connect a USB Type-C
plug while handset or charger is wet.
Handset is water resistant; however, if a USB Type-C plug
is inserted while it is wet, liquid (tap water, beverage,
sea water, pet urine, etc.) or a foreign object adhered
to handset or a USB Type-C plug may cause overheating,
burnout, fire, malfunction, burns, etc. due to electric
shock, short-circuiting, etc.

Handling Cords

Do not pull, bend, or twist cord; may damage the cord.

About Charging Abroad

SoftBank Corp. is not liable for problems resulting from
charging handset abroad.

Getting Started

Raise plug on AC Adaptor and plug into outlet

Charging/Notification Lamp illuminates once charging

starts.

After charging, unplug AC Adaptor from outlet and disconnect
from handset

Charging ends.

Indications while Charging

Charging/Notification Lamp

Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.

・If Charging/Notification Lamp is blinking, charging is not

working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or

Customer Service.

Lock Screen while Charging

Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; handset begins

low-speed charging depending on the conditions, such as
when nearly charged.

AQUOS zero2

12

Power On/Off

Powering On

Long Press Power Key until SHARP logo appears

Handset powers on, and lock screen appears after a while.

・An initial settings wizard may appear the first time handset

is powered on. For details on initial settings, see "Making

Initial Settings."

Powering Off

Power Key (Long Press for 3+ seconds)

Power off

Flick lock screen up

Home Screen appears.

・

After flicking screen up when is displayed, enter

pattern / lock no. (PIN) / password to unlock.

Handset powers off.

Making Initial Settings

13

When powering on the first time, an initial settings wizard
appears for optionally making Wi-Fi, Google™ account, and
other settings. Follow onscreen instructions to set items.
Insert SIM Card before powering on handset.

Making Initial Settings

Select language then START

・

To place an emergency call, Tap Emergency call .

・

To set visual assistance, Tap Vision settings . See

"Accessibility" for details.

Set up a Google Account

・See "Google Account" for details on a Google Account.
・

If not making Google account settings, Tap Skip Skip

.

I agree

Getting Started

Set Wi-Fi items

・Follow onscreen prompts.
・

To skip Wi-Fi settings, select Use mobile network for

setup / SKIP . Continue by following onscreen prompts.

Don't copy

Set/check each item

Accept

・

Tap Next to copy data from another mobile, etc. Follow

onscreen prompts.

AQUOS zero2

14

Google Account

SKIP

・

Tap method NEXT to set selected method. See "Using

Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password," and "Using Face Authentication" for details.

・Follow onscreen prompts to set up Google Assistant™.

Skip

Use a Google Account and get more convenience with Google
services. A Google Account is required to use some services or
fully use some applications.

Google Account Cautions

Google Account Mail Address & Password

Be careful not to forget your Google account mail address
and password.

Google Account Operations & User Interface

Operations and user interface are subject to change due to
automatic application updates or other reasons.

Creating a Google Account

In Home Screen, (Settings)

・

After Tapping Add a card follow onscreen prompts to

save card information.

Set each item Done for now

Handset restarts, and initial settings are complete.

・To make My SoftBank settings, after initial settings,

Drag Status Bar down, then Tap Information about My

SoftBank .

Accounts

Add account

15

Google

Window for logging in to a Google account opens.

Create account

Set/enter date of birth and gender Next

Getting Started

Select a mail address Next

For myself

・

To create a child's account, Tap For my child , then follow

onscreen prompts.

Enter first name Enter last name Next

・

To create another mail address, Tap Create your own Gmail

address Enter user name (mail address) Next .

Enter password Re-enter password Next

Yes, I'm in

・

To add a phone number for security only, Tap More

options . Continue by following onscreen prompts.

・

To not add a phone number, Tap Skip .

AQUOS zero2

16

Next

Check the privacy policy and terms of use I agree

Signing in to a Google Account

In window for logging in to a Google account, enter mail

address Next

Enter password Next

Select whether to enable data backup Accept

Account is created.

Continue by following onscreen prompts

You are signed in to your Google Account.

17

Unlocking Screen

Screen Lock

After a period of inactivity, Display turns off to save battery
power (screen lock active). Screen lock prevents accidental
Touchscreen operation.

・To activate screen lock manually, Press Power Key when

Display is turned on.

Unlocking Screen

When Display is turned off (screen lock active), Power Key

Lock screen appears.

Flick lock screen up

Getting Started

If Screen Lock Activates while Playing
Music

Music continues to play. For operation, Press Power Key to

open lock screen and use operation panel (operations may

vary depending on application).

Screen is unlocked.

・To change the unlock method for enhanced security, set

handset to require pattern drawing or lock no. (PIN)/
password entry for unlocking screen or set screen to be
unlocked with your fingerprint/face as needed. See "Using

Fingerprint Authentication Function," "Setting Screen
to Unlock by Tracing Pattern," "Requiring Lock No. (PIN)
Entry for Unlocking Screen," "Setting Screen to Unlock with
Password," and "Using Face Authentication" for details.

・

After flicking screen up when is displayed, enter

pattern / lock no. (PIN) / password to unlock.

Another Way to Turn On Display

Set Display to turn on when handset is picked up and
held still (Turn screen on by holding). See "Auto Sleep Off

Settings" for details.

AQUOS zero2

18

Basic Operations

Basic Operations...............................................................20

Using Touchscreen............................................................ 20

Using Manner Mode.......................................................... 22

Using Airplane Mode.........................................................24

Text Entry.........................................................................24

Using Fingerprint Authentication Function....................25

Updating the System........................................................28

Using ROBOQUL................................................................ 29

20

Basic Operations

Selecting Options and Navigating
Screens

Tap items, icons, onscreen keys, etc. to open assigned items.

・To return to the previous screen, flick the edge of screen to

the left/right.

Using Touchscreen

Handset uses a touchscreen-type Display. Operate with your
fingers on Display.

About Touchscreen

In Case of Unintended Operation

If handset initiates operation without Touchscreen
(Display) being operated or does not respond after
Touchscreen being operated, Press Power Key to turn off
Display, Press Power Key again to turn on Display and then
operate handset.

Touchscreen Usage Notes

Touchscreen may not respond in these situations:
・Use with gloves/long fingernails
・Use of pens, pencils or sharp objects
・Use with objects on/against Display
・Use while wet

Menu Operations

Tap at Display top or bottom for available settings

and items.

Screens may also have settings and items that are available by
Touching & Holding Display.

Touchscreen Usage Cautions

To prevent malfunctions, do not:
・Touch Display with wet fingers
・Use if Display is wet

If Display is wet, wipe it with a soft cloth.
・Subject Display to force/pressure
・Place a sticker or shield (commercially-available

protective film, privacy protector shield, etc.) on Display

Tap

Contact Display lightly and briefly.

21

Touch & Hold

Contact Display lightly; release finger when screen changes.

Drag

Touch icon or other item lightly, move it where desired, and
release finger.

Pinch/Spread

Contact Display lightly, then move fingers toward each other
(Pinch) or away from each other (Spread).

Basic Operations

Flick

Contact Display lightly, then brush screen up/down or left/
right.

AQUOS zero2

22

Using Manner Mode

Mute ringtones and other handset sounds to avoid disturbing
others around you.
Manner mode setting is also accessible from Quick Settings
Window.

Manner Mode Options

Settable items are the following.

・Vibe

Ringtones and other handset sounds are muted; handset
vibrates for incoming calls/messages, etc.

・Mute

Ringtones and other handset sounds are muted; handset
does not vibrate for incoming calls/messages, etc.

Manner Mode Cautions

Camera shutter sound, video recording tones, alarms, media
sound, etc. still play even in Manner mode.

・Alternatively, to mute alarms and media sound, use "Do

not disturb." See "Sound Settings" for details.

Manner Mode (Vibe) Operations

Setting from Quick Settings

Manner mode (vibe) setting is also accessible from Quick
Settings Window.

Drag Status Bar down

Icon changes to , and handset enters Manner mode

(vibe).

Canceling Manner Mode (Vibe)

Press Volume Up/Down Key for volume bar, (Vibe)

(Mute)

Icon changes to (Manner OFF), and handset exits

Manner mode.

Activating Manner Mode (Vibe)

Press Volume Up/Down Key

Volume bar appears.

(Manner OFF)

Icon changes to (Vibe), and handset enters Manner

mode (vibe).

23

Activating Manner Mode (Mute)

Press Volume Up/Down Key

Volume bar appears.

(Manner OFF)

Manner Mode (Mute) Operations

Setting from Quick Settings

Manner mode (mute) setting is also accessible from Quick
Settings Window.

Drag Status Bar down

Basic Operations

Icon changes to , and handset enters Manner mode

(mute).

Canceling Manner Mode (Mute)

Press Volume Up/Down Key for volume bar, (Mute)

Icon changes to (Manner OFF), and handset exits

Manner mode.

Icon changes to (Vibe), and handset enters Manner

mode (vibe).

(Vibe) while volume bar is displayed

Icon changes to (Mute), and handset enters Manner

mode (mute).

AQUOS zero2

24

Using Airplane Mode

Leaving power on, suspend signal-transmitting functions.

Activating Airplane Mode

Drag Status Bar down

Notifications Window opens.

Text Entry

Keyboards

Use onscreen keyboards for text entry.

・

Tap Text entry field for keyboard. To hide it, Tap .

・Text entry descriptions are for Google Keyboard (default

input method).

Enabling One-Handed Mode

Shrink onscreen keyboard for easier one-handed operation;
switch between Left-handed mode and Right-handed mode
as needed.

When keyboard is open, Touch & Hold / and slide

finger over /

・

Tap / to switch between Right-handed mode and

Left-handed mode.
・

Tap to disable One-handed mode.

Airplane mode activates.

Canceling Airplane Mode

From Notifications Window,

Airplane Mode Caution

Activating Airplane mode disables Wi-Fi and Bluetooth®,
interrupting corresponding transmissions.
Wi-Fi/Bluetooth® connections can be used even in
Airplane mode by enabling Wi-Fi/Bluetooth® after
activating Airplane mode; make sure that such connection/
transmission is allowed in your current location before use.

Keyboard Layout

Enter characters.

Toggle case.

Switch to number/symbol keyboard.

Enter comma. Touch & Hold to specify settings or

enable One-handed mode.

Switch to emoji/emoticon keyboard.

Enter space.

Delete characters.

Insert line break. Touch & Hold for options; enable One-

handed mode, or move to other entry fields.

Enter period. Touch & Hold for a set of other

punctuation marks and symbols.

25

Switching Keyboards

In a text entry window, /

Entry mode is switched.

・

Tap / / to toggle between alphabet entry mode

and number/symbol/emoji/emoticon entry mode.

Entering Letters

To enter Phone:

In a text entry window,

/

Using Fingerprint Authentication Function

Fingerprint Authentication Function

Hold finger to sensor to authenticate and use handset.
Use this function to unlock screen.

Fingerprint Authentication Function
Cautions

Observe the following when using the fingerprint
authentication function.

・Authentication is based on fingerprint characteristics.

This function may be unusable if your fingerprint
characteristics are not prominent.

・Ability to authenticate (assuming finger is held to

sensor correctly) depends on conditions of use. Saving
your fingerprint may be difficult if finger is in any of
the following conditions. Washing/wiping hands, using
different finger, saving a wider area, etc. may improve
capability.

- Wrinkled with moisture (e.g., after a bath)

- Wet with water, sweat, etc.

- Dry

- Covered with handcream, etc.

- Stained with mud or oil

- Rough or damaged (cut, sore, etc.)

- Fingerprint is faint (finger surface is worn)

- Fingerprint is deformed due to weight gain or loss

- Finger surface condition at the time of authentication
is extremely different than when fingerprint was saved

・Fingerprint authentication technology does not guarantee

successful personal authentication/verification. SoftBank
Corp. is not liable for any damages resulting from use
of handset by third party or lost opportunities to use
handset.

Basic Operations

Phone is entered.

・

To toggle case, Tap / before typing a letter. Tap

/ twice to type in all capitals( ). By default, the

first word of each sentence is capitalized automatically.

AQUOS zero2

26

Saving Fingerprints

In Home screen, (Settings) Security

Security menu opens.

Next

・To show FingerPrint Sensor by tapping Display twice

while Display is Turned Off (Screen Lock), tap Enable the

function to display the fingerprint sensor by double tapping

the screen when it is off .

Fingerprint

Fingerprint settings open.

Follow onscreen prompts and set pattern / lock no. (PIN) /
password for unlocking screen

Hold finger to Fingerprint Sensor.

Hold finger to sensor until handset vibrates

・This is a backup method for unlocking the screen if unable

to authenticate with your fingerprint.

・If method for unlocking screen is setting other than

None or Swipe , first unlock screen.

・See "Setting Screen to Unlock by Tracing Pattern,"

"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details on
setting a method for unlocking screen.

・Move finger a little at a time and hold it to sensor.
・Repeat until screen appears indicating fingerprint is saved.
・If finger is already saved, use another finger.

Done

Fingerprint is saved.

・

To save other fingerprints, Tap Add another .

Saving Fingerprints

・If you remove your finger too early, authentication may

fail to be performed. Remove your finger after your
fingerprint is authenticated.

・Fingerprint Sensor may not activate if you start saving

your fingerprint or performing authentication with your
finger on sensor. Release finger and retry.

・To save or authenticate your fingerprint, press the

screen firmly.

・If you have pasted a protective film on the screen, or if

the fingerprint sensor area on the screen is dirty, the
lock will not get unlocked.

・If you have pasted a protective film on the screen, save

your fingerprint on it again.

・The brightness and color of the screen may change

slightly while your fingerprint is being authenticated.

Performing Fingerprint Authentication

27

Basic Operations

Savable Number of Fingerprints

Save up to 5 fingerprints.

Backup Screen Unlock Methods

Make sure not to forget pattern / lock no. (PIN) /
password set as backup for unlocking screen.

Fingerprint Saving Operations

Setting/Changing Names of Saved Fingerprints

In Fingerprint settings, Tap saved fingerprint Enter

name OK

Deleting Fingerprints

In Fingerprint settings, for saved fingerprint

YES, REMOVE

Troubleshooting

In authentication window, hold finger to sensor

Fingerprint is authenticated.

Troubleshooting

Q. Fingerprint is not authenticated

A. Remove finger then try authenticating again.

Or, Flick lock screen up and unlock screen using backup
unlock method set when saving fingerprint.

Q. Failure to save fingerprint

A. Keep your finger pressed on the sensor slightly

harder. Using a different finger may also improve
authentication performance.

Fingerprint Sensor Cautions

Observe the following when using Fingerprint Sensor.
・Fingerprint Sensor is embedded in Touchscreen.
・Dust, oil or other dirt logged on sensor will make

it difficult for the sensor to read the fingerprint
thereby reducing its authentication performance. Clean
Touchscreen every now and then.

AQUOS zero2

28

Updating the System

Check whether system updates are required via the network,
and update manually as required.

Software Update Cautions

Applications

Applications may be updated or newly added, or names,
icons, operations and user interfaces of applications may
be changed.

System Update Cautions

Observe the following before a system update.
・It may take time to update the system.
・Operate handset where signal reception is good and

without changing location. Also operate with adequate
battery charge. Signal becoming weak or Battery
becoming low during a system update may cause an
update failure (an update failure may disable handset).

Data Backup

Saved data may be lost depending on condition of handset

(malfunctioning, damaged, water seepage, etc.). It is

recommended that you back up important data before

updating the system. SoftBank Corp. is not responsible for

damages from loss of data.

Advanced System update

System update window appears.

Check for update

Updating the System

Notification appears when a system update is required. Tap
the notification and follow onscreen prompts. If notification
does not appear, check whether a system update is required as
follows and update the system.

In Home Screen, (Settings) System

Continue by following onscreen prompts

System update begins.

・Use other functions during a system update.
・

After the system update proceeds, Restart now appears

at the end. Tap and complete the system update.

If Handset Does Not Restart after
Tapping "Restart now"

An update failure may disable handset. If handset is
disabled, contact your contracted SoftBank Customer

Service.

Using ROBOQUL

29

When charging using ROBOQUL and handset is powered on,
ROBOQUL swivels when Display lights up, at start of charging,
for incoming calls, alarms, etc. If emopa is enabled, ROBOQUL
makes an audio notification as it swivels.

ROBOQUL Firmware Updates

ROBOQUL firmware is updatable. When an update is
required, "Updating ROBOQUL" appears on handset when
connected to ROBOQUL. Follow onscreen prompts to update
firmware.

・To update firmware, the following conditions are

required.

- ROBOQUL is connected to an AC Adaptor

- Handset is placed in ROBOQUL

- Handset is connected to the network

- At least 30% battery is remaining

・The firmware update will be interrupted if the battery

becomes too low or handset/AC Adaptor is removed
from ROBOQUL. ROBOQUL will become unusable if a
firmware update is interrupted. Make sure that the
required conditions are met, and then connect handset to
ROBOQUL again and complete a firmware update.

・Handset checks for firmware updates via the network

once a week when placed in ROBOQUL. Firmware is also
updated via the network. Transmission fees are incurred
when using the network.

NEXT

Basic Operations

ALLOW

・For several functions, continue in the same way.

Before Using ROBOQUL

You must set permissions for ROBOQUL to use functions
beforehand.

Power on handset and charge with ROBOQUL

Unlock screen with handset placed in ROBOQUL

Description of ROBOQUL appears.

CLOSE

ROBOQUL setting is complete.

・

To make emopa settings, Tap Set emopar , then follow

onscreen prompts.

AQUOS zero2

30

Setting ROBOQUL

Set whether ROBOQUL swivels while charging with ROBOQUL.

・When enabled while charging using ROBOQUL and handset

is powered on, ROBOQUL swivels when Display lights up, at
start of charging, for incoming calls, alarms, etc.

In Home Screen, (AQUOS Useful)

Operations of ROBOQUL

Setting is complete.

・

Tap Operations of ROBOQUL to toggle on ( )/off

( ).

Viewing Information on ROBOQUL

In ROBOQUL setting window, More info

ROBOQUL setting

ROBOQUL setting window opens.

Handset Interface

Handset Screens............................................................... 32

Icons at Display Top (Status Bar)...................................39

Checking Notifications (Notifications Window).............40

Checking Notifications (Quick Settings Window).......... 42

Capturing Screenshots (Clip Now)...................................44

Scrolling Screen Automatically (ScrollAuto)...................45

Using Gaming Menu.......................................................... 47

32

Handset Screens

Lock Screen Layout

Lock screen appears at power on or when Power Key is
Pressed while Display is turned off (screen lock active).
From lock screen, unlock screen or quickly activate Google
Assistant.
By default, Wallpaper changes randomly each time lock screen
appears (Lock Photo Shuffle). Change Wallpaper for lock
screen as needed. See "Changing Wallpaper" for details.

Home Screen Layout

Desktop sheet

Place application shortcuts, folders, widgets freely.
Flick left/right to toggle sheets.

Favorites Tray

Place application shortcuts and folders freely. Activate
applications quickly from any Home Screen sheet.

Show message set for lock screen.

Time and date appear here.

Notifications of incoming calls/messages or from

applications, etc. appear here.

Display screen lock status

Messages and news from emopa appear here (emopa

3

area).

1　Appears when Lock screen message is set. See "Display

Settings" for details.

2　If Organize notifications on the lock screen is enabled,

a notification viewed the first time does not appear
the second and subsequent times. See "Applications &

Notifications" for details.

3　Appear when emopa is configured. See "エモパーを利用する

(http://help.mb.softbank.jp/aquos-zero2/05-07-11.html)"

(Japanese) for details.

1

2

Home Screen & App List

Most handset operations start in Home Screen or in app
list. Flick Home Screen up to display app list and activate
applications or change handset settings (To change Home
Screen, switch to another home screen app.)

Toggling Home Screen Sheets

Home Screen consists of several sheets.
Flick left/right to toggle Home Screen sheets.

・Adding application shortcuts and widgets in Home Screen

adds more Home Screen sheets. See "Adding Shortcuts" and
"Adding Widgets" for details.

33

Navigation Bar

Tap, Drag, or Flick icons on Navigation Bar (Display bottom)
for the following functions/operations.

Name Description

1

(Back

key)

2

(Home

key)

1

(Home

key)

1

(Recents

key)

3

(Rotate

Horizontally

key)/3

(Rotate
Vertically key)

4

(Keyboard
key)

5

(Menu

key)

Tap to return to previous screen. Appears

1

as

2

/

for onscreen keyboard;

Tap to close keyboard.

Flick up to return to Home Screen. Drag
up to display the list of recently used
applications and activate or delete
them from the list. Flick to the right to
activate a recently used application.

Tap to return to Home Screen.

Tap to open a list of recently used
applications to activate or remove them
from the list.

Tap to switch current screen between
portrait/landscape orientation.

Tap to change keyboards.

Tap to show menu.

Portrait Orientation & Landscape
Orientation

appears in Navigation Bar when handset is rotated

horizontally. Tap to switch current screen to landscape

orientation. To switch screen to portrait orientation, rotate

handset vertically and Tap .

Enable Auto-rotate screen to allow current screen to

switch to landscape orientation when handset is rotated
sideways. See "Quick Settings Window Layout," "Display

Settings," and "Accessibility" for details.

Handset Interface

1　Appears when 3-button navigation is enabled. See

"System Settings" for details.

2　Appears when Gesture navigation is enabled. See

"System Settings" for details.

3　Appears when Auto-rotate screen is disabled and

handset is rotated vertically/horizontally. See "Quick

Settings Window Layout," "Display Settings," and

"Accessibility" for details.
4　Appears when keyboard is open.
5　Appears for some applications.

AQUOS zero2

34

Multi-Window

Split screen to view and operate two applications.
Activate the two applications beforehand. Viewing and

operating (Address Book) and (Phone) is described as

an example.

・Viewing in Multi-Window is not available for some

applications.

Drag screen up

From application history at bottom of Multi-Window, Tap next
application

Tapped application opens at bottom of Multi-Window.

Multi-Window Operations

Switching between Applications

Drag screen up Tap application

Exiting Multi-Window

Recent apps window opens.

Tap icon of application to use in history

Split screen

Flick pane bar ( ) up/down

Capturing Screenshots

Long Press Power Key and Volume Down Key at the same time
to capture a screenshot of the current screen.

Long Press Power Key for 3+ seconds Screenshot to

capture a screenshot.

・May be unavailable for some applications.
・

View captured screenshots in (Photos), etc.

・Alternatively, use Clip Now and slide your finger along the

edge of Display to capture a screenshot. See "Capturing

Screenshots (Clip Now)" for details.

Multi-Window opens, and selected application opens at

top of Display.

Changing Wallpaper

Touch & Hold open area of Home Screen

Wallpapers

Home screen / Lock screen / Home screen and lock

screen

Setting is complete.

・

Tap Home screen to set the image as Wallpaper for Home

Screen only.

・

Tap Lock screen to set the image as Wallpaper for lock

screen only.

・

Tap Home screen and lock screen to set the image as

Wallpaper for both Home Screen and lock screen.

35

Handset Interface

Tap application ( Photos , etc.)

Select image

Wallpaper Change Operations

Using Lock Photo Shuffle

Change Wallpaper randomly each time lock screen appears.

Touch & Hold open area of Home Screen Wallpapers

Lock Photo Shuffle OFF ( ON )

Select folder to show with Lock Photo Shuffle ( )

・All images in selected folder appear randomly.
・

Tap at right of folder name to view images in folder.

Using SHSHOW

Touch & Hold open area of Home Screen Wallpapers

SHSHOW Follow onscreen prompts

・Operations may vary depending on selected item. Follow

onscreen prompts.

AQUOS zero2

36

Adding Shortcuts

In app list, Touch & Hold application and Drag to "Add to home
screen"

Shortcut is added automatically.

Function Shortcuts

With some applications, Touch & Hold for shortcuts to
functions. Touch & Hold function shortcut then release
finger at location in Home Screen to add function shortcut.

Adding Widgets

Add Chrome bookmarks, Analog clock, etc. as follows.

Touch & Hold open area of Home Screen

Widgets

Deleting Shortcuts

In Home Screen, Touch & Hold icon Drag to "Remove"

A list of widgets opens.

Touch & Hold widget

Adding Folders

37

Drag to location to add widget

Widget is added.

・Drag to sheet visible at edge of Display to toggle sheets

and add. Drag to rightmost sheet to add one more sheet and
add.

Removing Widgets

In Home Screen, Touch & Hold widget Drag to "Remove"

Add folders to collect icons.

・Folders can also be created in Favorites Tray and app list.

In Home Screen, Touch & Hold icon to place in folder

Handset Interface

Drag to another icon to group with

Folder is added, and two icons are saved in the folder.

Folder Operations

Changing Folder Names

In Home Screen, Tap folder Tap area to enter folder

name at bottom of window Enter folder name

・Change folder names the same way in Favorites Tray and

app list.

Placing Icons in Folder

In Home Screen, Touch & Hold icon Drag to folder

・Place icons the same way in Favorites Tray and app list.

Moving Icons Out of Folder

In Home Screen, Tap folder Touch & Hold icon

Drag it out of folder

・Move icons the same way in Favorites Tray and app list.

AQUOS zero2

38

Deleting Folders

In Home Screen, Touch & Hold folder Drag to "Remove"

・Delete folders the same way in Favorites Tray and app

list.

・Applications in folder are also deleted.

Moving Icons/Widgets

Icons can also be rearranged in Favorites Tray and app list.

In Home Screen, Touch & Hold icon/widget

Making Home Screen Settings

Settable items are the following.

Item Description

Set whether to show dots with application
Notification
dots

Add
number on
notification
dots

Add icon to
Home screen

Display Google
app

Allow Home
screen
rotation

icons for notifications.

See "Applications & Notifications" for

details.

Set whether to show number of

notifications with notification dots.

Set whether icon is added to Home Screen

after downloading new application.

Set whether to show news, weather, etc.

at left of Home Screen.

Set whether to rotate Home Screen with

handset orientation automatically.

Drag to target location

Icon/widget is moved.

・To a folder: Drag icon to target folder.

Touch & Hold open area of Home Screen

Home settings

Set items

Settings are complete.

39

Icons at Display Top (Status Bar)

Indicators (new message notification, handset status, etc.)
appear at the top of Display.

Status Bar Layout

Notifications, warnings, etc. appear here. (Notification

Indicators)

Handset status and other information appear here.

(Status Indicators)

Main Notification Indicators

Notification Indicators appear on the left.

・Notification Indicators do not appear in lock screen.

Handset Interface

Indicator Description

Call (Dialing/Arriving/in Progress)

Call on Hold

Missed Call

New Answer Phone Message

New Voicemail

New SMS/+Message

New Email

New Gmail™

Alarm Sounding/Snoozing/Upcoming Alarm

Calendar Event Notification

Application Update Available

Application Installation Complete

Data Downloaded

Bluetooth® Data Reception Request

Screenshot Captured

Screenshot Failed

More Notifications

AQUOS zero2

40

Main Status Indicators

Status Indicators appear on the right.

Indicator Description

Battery Strength

Charging

Battery Saver On

Signal Strength

No Signal (4G LTE/4G/3G)

4G LTE/4G Data in Use

3G Data in Use

Airplane Mode

Wi-Fi Connected

Bluetooth® Connected

Manner Mode (Vibe)

Manner Mode (Mute)

Wi-Fi Hotspot Tethering in Use

Do Not Disturb Set

Getting Location Information

NFC Ready

Answer Phone Set

Answer Phone Set (Message Recorded)

Alarm Set

NFC/Osaifu-Keitai® Lock Set

NFC/Osaifu-Keitai® Lock Set (SIM
Card only)

Hidden Statuses

2

Checking Notifications
(Notifications Window)

Open notifications and check handset status.

Opening Notifications Window

Drag Status Bar down

1

Notifications Window opens.

Closing Notifications Window

Drag Notifications Window up

1　Corresponding indicator appears when handset is connected

to FDD-LTE (SoftBank 4G LTE) or AXGP (SoftBank 4G).
Between these Networks, handset connects to SoftBank 4G
whenever possible.

2　Appears when a SIM Card with NFC locked on another

mobile phone is then installed in handset.

41

Notifications Window Layout

Notifications and active functions.

Use corresponding functions.

Manage notifications.

Delete all notifications and close Notifications Window.

1　Usable functions depend on the notification. As an

example, dial or send an SMS to the phone number of a new
call.

1

Deleting Notifications

Drag Status Bar down

Handset Interface

Notifications Window opens.

Flick notification left/right

Notifications Window Operations

Switching between Detailed & Simple Views for
Notifications in Notifications Window

In Notifications Window, Drag notification down/up with
two fingers at the same time, or Pinch/Spread

・Unavailable for some notifications.

Making Notification Settings

In Notifications Window, Drag notification left/right

Follow onscreen instructions

・Settable items depend on the notification.

Checking Notifications

Drag Status Bar down

Notification is deleted.

・Some notifications may not be deleted.

Notifications Window opens.

AQUOS zero2

42

Deleting All Notifications

Drag Status Bar down

Notifications Window opens.

CLEAR ALL

Checking Notifications (Quick
Settings Window)

Tap icons to toggle functions on/off, etc.

Opening Quick Settings Window

Drag Status Bar down

Notifications Window opens.

All notifications are deleted.

・Some notifications may not be deleted.

Drag Status Bar down

Quick Settings Window opens.

・Alternatively, to open Quick Settings Window, Drag Status

Bar down with two fingers with Notifications Window
closed.

Closing Quick Settings

Drag Quick Settings up

43

Quick Settings Window Layout

Adjust Display brightness.

Toggle Wi-Fi on/off.

Toggle Bluetooth® function on/off.

Toggle Mobile Light on/off.

Toggle Location on/off.

Toggle RelaxView on/off.

Toggle Manner mode (OFF / Vibe / Mute).

Toggle Airplane mode on/off.

Toggle Auto-rotate screen on/off.

Toggle Wi-Fi hotspot tethering on/off.

Customizing Quick Settings Window

Rearranging Setting Keys

In Quick Settings Window, Touch & Hold Setting

key Drag Setting key to rearrange it

Adding Setting Keys

In Quick Settings Window, Touch & Hold Setting

key below "HOLD AND DRAG TO ADD TILES" Drag

Setting key to target location

Deleting Setting Keys

In Quick Settings Window, Touch & Hold Setting

key Drag to "DRAG HERE TO REMOVE"

Resetting Quick Settings Window

In Quick Settings Window, Reset

Handset Interface

Toggle Reader/Writer, P2P on/off.

Toggle Battery Saver on/off.

Show cast screen.

Toggle glove mode on/off.

Indicate position of Setting key sheet.

Open Edit screen for Quick Settings Window.

Toggle account sync on/off.

Toggle Dolby Atmos on/off.

Open Settings.

1　Flick Setting key area left/right to toggle sheets.
2　For details on Dolby Atmos, see "Sound Settings."

2

1

AQUOS zero2

44

Capturing Screenshots (Clip Now)

Slide finger along the edge of Display to capture a screenshot.

Enabling Clip Now

In Home screen, (AQUOS Useful)

AQUOS Useful menu opens.

Capturing Screenshots

Capture screenshots for saving as files.

・Some screens may not be capturable.
・

View captured screenshots in (Photos), etc.

Touch upper left (upper right) corner of Display

Slide finger right/down (left/down) along edge of Display

Clip Now

Clip Now menu opens.

for "Clip Now" ( )

Screenshot is saved.

Clip Now is enabled.

・

Tap to disable Clip Now again ( ).

45

Setting Clip Now

Set sliding gesture for capturing screenshots.

In Home screen, (AQUOS Useful) Clip Now

Clip Now menu opens.

Clip Now

Scrolling Screen Automatically
(ScrollAuto)

Scroll the screen up and down automatically.

Enabling ScrollAuto

Handset Interface

In Home screen, (AQUOS Useful)

AQUOS Useful menu opens.

Tap item

Setting is complete.

ScrollAuto

ScrollAuto menu opens.

ON/OFF ( )

Viewing Instructions for Clip Now

In Clip Now menu, User's Guide

ScrollAuto is enabled.

・

Tap ON/OFF to toggle on ( )/off ( ).

AQUOS zero2

46

ScrollAuto Operations

Setting ScrollAuto to Applications

In ScrollAuto menu, Set Apps Tap application name

・

Tap application name to toggle on ( )/off ( ).

・If confirmation appears, follow onscreen prompts.

Setting Whether to Show Status Bar Indicator
while Running Target Applications

In ScrollAuto menu, Notify in status bar

・

Tap Notify in status bar to toggle on ( )/off

( ).

Using ScrollAuto

The feature may not follow the setting with certain
applications.

Drag up slowly

appears.

・

When Display is Dragged down, appears instead.

Slide finger to and release

Screen scrolls automatically.

・Screen may not scroll depending on where you start

Dragging.

・Scroll stops when Display is Tapped or after five minutes.

ScrollAuto Usage Note

ScrollAuto does not work when Display is Flicked or
Dragged quickly.
ScrollAuto supports vertical scrolling only.

ScrollAuto Operations

Changing Scrolling Speed

While scrolling, /

Pausing Scrolling

While scrolling,

・

While paused, Tap to resume scrolling.

Opening Settings while Scrolling

While scrolling,

47

Using Gaming Menu

While playing a game, record game screen or search for
walkthrough sites and make gaming screen and other settings.

Gaming Settings

Make gaming screen quality and notification settings. Settable
items are the following.

Item Description

High-response
mode

Block
notifications
while games
are running

Game image
quality

Resolution Make settings for performance of games.

View Menu

Recording
settings

Search
settings

App list

Notification
at auto­registration

Set whether to make gaming screen
sharper and provide more sensitive touch
response.

Set whether to block notifications while
games are running, etc.

Set whether to optimize image quality of
games.

Set whether to display gaming menu while
games are running.

Set recording quality of game screen, etc.

Set search string to search on web site or
within SNS from gaming menu.

Set applications applicable to gaming
settings.

Set whether to notify when installed
application is automatically saved as
target of Gaming settings.

Handset Interface

In Home screen, (AQUOS Useful)

AQUOS Useful menu opens.

AQUOS zero2

48

Gaming settings

Gaming settings menu opens.

Set each item

Setting is complete.

Gaming Settings Operations

Setting Whether to Make Gaming Screen
Sharper and Provide More Sensitive Touch
Response

Setting Whether to Display Gaming Menu while
Games are Running

In Gaming settings menu, / for "View Menu"

・

Tap to toggle on ( ), to toggle off ( ).

Setting Recording Quality of Game Screen

In Gaming settings menu, Recording settings High

resolution (1080p) / Normal resolution (720p) / Low

resolution (480p)

Setting Sound of Screen Recordings while
Games are Running

In Gaming settings menu, Recording settings Record

app sound only / Record using the microphone. / Don't

record.

Setting Search String to Search on Web Site or
within SNS from Gaming Menu

In Gaming settings menu, Search settings Input

search string

In Gaming settings menu, / for "High-response

mode"

・

Tap to toggle on ( ), to toggle off ( ).

Setting Whether to Block Notifications while
Games are Running

In Gaming settings menu, / for "Block

notifications while games are running"

・

Tap to toggle on ( ), to toggle off ( ).

Setting Whether to Block all Notifications or
Block Notifications during Incoming Phone Calls

In Gaming settings menu, Block notifications while

games are running Block all notifications (display and

sounds) / Don't block incoming phone calls

Setting Whether to Optimize Image Quality of
Games

In Gaming settings menu, / for "Game image

quality"

・

Tap to toggle on ( ), to toggle off ( ).

Setting Applications Applicable to Gaming
Settings

In Gaming settings menu, App list / for

application name

・

Tap to toggle on ( ), to toggle off ( ).

Setting Whether to Notify when Installed
Application is Automatically Saved as Target of
Gaming Settings

In Gaming settings menu, / for "Notification

at auto-registration."

・

Tap to toggle on ( ), to toggle off ( ).

Opening Gaming Menu

Drag Status Bar down while running target applications

Making Settings for Performance of Games

In Gaming settings menu, Resolution FHD

(balanced) / HD (movement prioritized) QUIT GAME

AND APPLY.

・Also end the game running in the background.

Gaming Menu opens in Notifications Window.

Gaming Menu Layout

Search on web site or within SNS.

Toggle High Response Mode on/off.

Toggle Block Notifications on/off while games are

running.

Activate Gaming settings.

Record screens while games are running.

49

Handset Interface

AQUOS zero2

50

Phone

Placing/Answering Calls...................................................52

Optional Services..............................................................57

Handset Phone Number.................................................... 64

Making Phone Settings.....................................................65

Address Book.................................................................... 66

52

Placing/Answering Calls

How to dial directly to make a call and answer a call, as well
as options when a call is arriving/during a call are described.

Support for VoLTE/VoLTE (HD+) and
HD Voice

Handset supports VoLTE/VoLTE (HD+) and HD Voice for
high-quality call sound. See "Using VoLTE/VoLTE (HD+)"
and "HD Voice" for details.

Placing Calls

In Home Screen, (Phone)

Use onscreen dialpad to enter number

・Include area code for landline numbers.
・

To correct number, Tap to delete digit(s), then enter

correct number.

Phone opens.

Dialpad window opens.

Handset dials number. Call begins when other party

answers.

To end call,

Call ends.

53

Emergency Calls

Emergency Location Report

Making emergency calls (110, 119 or 118) automatically
reports handset location to corresponding agency (police,
etc.). This system is referred to as Emergency Location
Report, and notifies location based on positioning from
base stations.

・Location Report does not incur registration/transmission

fees.

・Location/signal conditions affect positioning accuracy.

Always provide location and call purpose.

・Hiding Caller ID (using 184, etc.) cancels Location Report.

However, corresponding agency may obtain location
information in life threatening situations.

・Location Report is not sent for calls made while outside

Japan.

After Making an Emergency Call with Reject
Call Enabled

Reject call is disabled for about two hours to receive calls
from corresponding agency. To manually enable Reject call
again after making an emergency call:

In Home Screen, (Phone) Settings

Blocked numbers RE-ENABLE NOW

Phone Window Layout

Phone

Search field.

Search contacts. Tap to voice search.

Show call history.

Show favorites.

Open menu.

Show dialpad.

Show contacts.

Calling Emergency Number When
Handset Screen is Locked

In lock screen, Flick up Emergency Enter number

for emergency service

・Use if method for unlocking screen is setting other than

None or Swipe . See "Setting Screen to Unlock by

Tracing Pattern," "Requiring Lock No. (PIN) Entry for
Unlocking Screen," and "Setting Screen to Unlock with
Password" for details on screen lock methods.

Troubleshooting

Q. Call does not connect

A. Did you dial all digits for the number? Dial all digits

for numbers starting with a "0" area code, etc.

A. Is the signal weak? Change locations and call again.

Emergency Call Cautions

Areas Where Usable

Emergency calls from handset can be made only in SoftBank
service areas.

Airplane Mode

Note that emergency calls cannot be made in Airplane
mode. Drag Status Bar down and cancel it.

AQUOS zero2

54

Answering Calls (Display Off)

Flick up when call is arriving

Call connects.

To end call,

Arriving Call/Answer Phone Operations

Answering with Answer Phone

As call is arriving, Flick up Absence Memo

・

When screen is unlocked, Incoming call Flick

up Absence Memo .

Playing Back Answer Phone Messages

In lock screen, Tap notification twice Tap message

・When screen is unlocked, Drag Status Bar down for

Notifications Window, then Tap notification Tap

message.

・

To stop playback, Tap Pause .

Editing Subjects of Answer Phone Messages

In Home Screen, (Phone) Settings

Calls Answer phone Answer phone list

Touch & Hold message Edit Subject Enter subject

name OK

Call ends.

Missed Calls

For unanswered calls, notification appears in lock screen.

Copying Answer Phone Messages to Internal
Storage

In Home Screen, (Phone) Settings

Calls Answer phone Answer phone list

Touch & Hold message Export Show

internal storage

AQUOS zero2 / Downloads Select where message is

saved OK

Rejecting Arriving Calls

As call is arriving, Flick down

・

When screen is unlocked, Tap DECLINE .

Not Answering Call and Sending SMS

As call is arriving, Flick up Tap message to send

・

When screen is unlocked, Incoming call Flick

up Tap message to send.

・

Tap Write your own... to create and send message.

Notification

・Tap notification twice to check missed call records and

call back as needed.

・

When screen is unlocked, appears on Status Bar.

Drag Status Bar down for Notifications Window, then

Tap notification. When CALL BACK / MESSAGE appear

below notification, Tap to call back or send SMS.

Forwarding Arriving Calls

As call is arriving, Flick up Forwarding

・

When screen is unlocked, Incoming call Flick

up Forwarding .

・Set a phone number to forward calls to beforehand. See

"Call Forwarding" for details.

Stopping Ringtone and Vibration

As call is arriving, Volume Up/Volume Down Key

55

Answering Calls (Display On)

When call is arriving, ANSWER

Call connects.

To end call,

Call Window Layout/In-Call Operation

Phone

Other party photo.

Other party name/number.

HD Voice ( )/HD+ Voice ( ) call in progress.

Mute own voice.

Show dialpad.

Add call.

End call.

Call time.

Use Speakerphone.

Place call on hold.

Open menu.

Call ends.

In-Call/Voice Memo Operations

Adjusting Call Volume

During call, Volume Up/Down Key

Recording Call (Voice Memo)

During call, Menu Voice Memo

・

To end recording, Tap Stop .

Playing Back Voice Memos

In Home Screen, (Phone) Settings

Calls Answer phone Voice Memo List Tap

Voice Memo

・

To stop playback, Tap Pause .

Editing Subjects of Voice Memos

In Home Screen, (Phone) Settings

Calls Answer phone Voice Memo List

Touch & Hold message Edit Subject Enter subject

name OK

AQUOS zero2

56

Copying Voice Memos to Internal Storage

In Home Screen, (Phone) Settings

Calls Answer phone Voice Memo List

Touch & Hold message Export

Show internal storage AQUOS zero2 /

Downloads Select where message is saved OK

・Before saving to internal storage, show internal storage.

Troubleshooting

Q. Difficulty with call

A. It may be difficult to make a call in a location with

noise.

A. Check the call volume when using Speakerphone. It may

be difficult to make a call with a raised call volume.

Q. The other party cannot hear me

A. Are you covering Mic/Recorder Mic on the bottom

surface of handset with your finger, etc.? Make sure
not to cover Mic/Recorder Mic.

A. Have you muted handset? The other party cannot hear

you if handset is muted.

Q. Sound experiences popping during a call

A. Are you moving location during a call? Popping may

occur when switching areas for a better signal. This is
not a malfunction.

Using VoLTE/VoLTE (HD+)

VoLTE (Voice over LTE) is a system enabling voice calls over
LTE networks. Compared to voice calls over conventional 3G
connections, high-sound quality calls and reduced time until
ringtones sound are possible. VoLTE (HD+) provides a clearer
and more natural quality call than conventional VoLTE.

・VoLTE/VoLTE (HD+) are available when the counterpart

model is respectively a VoLTE- or VoLTE (HD+)-compatible
model from SoftBank/Y!mobile. In addition, it is necessary
for both handset and the counterpart model to be within
the SoftBank 4G LTE (FDD LTE) service area, with "4G
(recommended)" and "Enhanced 4G Mode" enabled.

・See "Service web page (https://www.softbank.jp/mobile/

service/global/overseas/volte/)" (Japanese) for information

on countries and regions where VoLTE international roaming
is supported.

Disabling VoLTE/VoLTE (HD+)

In Home Screen, (Settings) Network & internet

Mobile network 4G Calling ( )

・

Tap 4G Calling to toggle on ( )/off ( ).

VoLTE/VoLTE (HD+) Cautions

VoLTE/VoLTE (HD+) use 4G network service, and are
unavailable when 4G network service is disabled on
handset. If VoLTE/VoLTE (HD+) are unavailable, follow
the steps below to check whether 4G network service is

enabled ( ).

In Home Screen, (Settings) Network & internet

Mobile network Advanced Preferred

network type

・

If disabled ( ), Tap 4G (recommended) to enable it

( ).

HD Voice

HD Voice supports a wide range of audio tones for clearer,
more natural-quality voice calls.

・Available when the counterpart model is an HD Voice-

compatible model from SoftBank/Y!mobile.

・HD Voice is compatible with VoLTE and 3G network. Use HD

Voice with VoLTE for voice calls of even higher quality.

57

Optional Services

Use these optional services for voice calls:

Optional Services

The following optional services are available.

Service Description

Call
Forwarding

Voicemail

Call Waiting

Group Calling1Merge multiple calls.

Notify Caller
ID

Call Barring

1　Requires separate subscription.

Divert all/unanswered calls to a preset
number.

Divert all/unanswered calls to Voicemail
Center; access messages via handset/
touchtone phones.

1

Answer calls during a call.

Send or hide your number when placing
calls.

Restrict incoming/outgoing calls by
conditions.

Call Forwarding

In Home Screen, (Phone)

Phone

Phone opens.

Settings Calls

Call service settings

Call service settings open.

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58

Voice Mail / Call Forwarding

Voice Mail/Call Forwarding opens.

Voice Mail / Call Forwarding Call Forwarding ON

CONFIRM

Call Forwarding is set.

Canceling Call Forwarding

In Voice Mail/Call Forwarding screen, tap Voice Mail /

Call Forwarding All OFF CONFIRM

Ring Time Tap the ring time

Telephone Number of Forwarding Destination Tap

the phone number input area Enter the forwarding

destination phone number REGISTER

Voicemail

In Home Screen, (Phone)

Phone opens.

Settings Calls

59

Voice Mail / Call Forwarding

Phone

Voice Mail/Call Forwarding opens.

Voice Mail / Call Forwarding Voice Mail ON

Call service settings

Call service settings open.

Ring Time Tap the ring time

CONFIRM

Voicemail is set.

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60

Voicemail

Voicemail and Answer Phone

Voicemail and Answer Phone differ mainly in the following
ways.

・Voicemail: Messages are held at the Voicemail Center.

Messages are held even when handset is not turned on
or outside a service area. Message playback is subject to
your subscription call charges.

・Answer Phone: Messages are held on handset. Use Answer

Phone only when handset is turned on or within a service
area.

When New Message is Recorded

appears on Status Bar. To play message, Tap

Voicemail in Notifications Window, then follow voice

guidance.

Canceling Voicemail

In Voice Mail/Call Forwarding screen, tap Voice Mail /

Call Forwarding All OFF CONFIRM

Call Waiting

Requires separate subscription.

In Home Screen, (Phone)

Phone opens.

Settings Calls

Call service settings

Call service settings appear.

Group Calling

61

for "Call Waiting" ( )

Call Waiting is set.

When Call Arrives during Another Call

A tone sounds; Flick up to begin call.

Canceling Call Waiting

for "Call Waiting" ( ) in all service settings

screen

Requires separate subscription.

During a call, Add call

Phone

Phone opens.

Enter number

Call is added.

・

Alternatively, in Phone, Contacts Tap contact Tap

number.

・

Alternatively, in Phone, Recents Tap for Call

History entry to add.

When call connects, Merge

Group Calling starts.

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62

Notify Caller ID

In Home Screen, (Phone)

Phone opens.

Settings Calls

Caller ID Network default / Hide number / Show

number

Caller ID is set.

・

Set to Network default to notify number.

Additional settings

Additional settings appear.

Call Barring

63

Restrict outgoing/incoming calls and SMS messages.

・When attempting to place/send a call/SMS while calling is

restricted, a message appears. Message may take time to
appear in some areas.

Restriction Description

- Barring of All Outgoing Calls
Restrict all outgoing calls.

- Barring of All Outgoing International
Calls
Restrict international calls; while outside

Japan, calls within current country are
Outgoing Call
Barring

Incoming Call
Barring

allowed.

- Barring of All Outgoing International

Calls except Japan

Restrict international calls; while outside

Japan, calls within current country and to

Japan are allowed.

- Stop Barring of Outgoing calls

Cancel all outgoing call restrictions.

- Barring of All Incoming Calls

Restrict all incoming calls.

- Barring of All Incoming International

Calls

Reject calls while outside Japan.

- Stop Barring of Incoming Call

Cancel all incoming call restrictions.

Call service settings

Phone

Call service settings opens.

Outgoing Call Barring / Incoming Call Barring

In Home Screen, (Phone)

Phone opens.

Settings Calls

Follow onscreen prompts

Restriction is set.

Call Barring Operations

Setting Call Barring

In Call service settings, Outgoing Call Barring /

Incoming Call Barring Tap barring method

Canceling All Outgoing Call Restrictions

In Call service settings, Outgoing Call Barring Stop

Barring of Outgoing Call

Canceling All Incoming Call Restrictions

In Call service settings, Incoming Call Barring Stop

Barring of Incoming Call

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64

Troubleshooting

Q. Calling is not barred

A. Are you using Call Forwarding or Voicemail? Calling

may not be barred even if Barring of All Outgoing Calls
and Barring of All Incoming Calls are set.

Handset Phone Number

Checking Your Phone Number

In Home Screen, (Settings)

Settings appear.

・Handset number is shown below "Phone number."

Making Phone Settings

Making Phone Settings

Check phone information and make settings. Settable items
are the following.

Item Description

- Sort by

Change the sort order of callers/callees in
Display
options

Sounds and
vibration

Quick
responses

Calls

Blocked
numbers

Voicemail

About

Call History.

- Name format

Change how caller/callee names are

displayed in Call History.

- Phone ringtone

Set Phone ringtone.

- Also vibrate for calls

Enable vibration when calls arrive.

- Keypad tones

Enable confirmation tones when Tapping

dialpad.

Edit an SMS message for when unable to

answer a call.

- Additional settings

Set caller IDs.

- Answer phone

Set Answer phone.

- SoftBank call settings

Set international calling and call barring.

- Call service settings

Set rules for incoming and outgoing

calls, Voice Mail, Call Forwarding and Call

Waiting.

Set numbers to block calls from.

- Notifications

Make notification settings.

- Advanced Settings

Check Voicemail settings.

Check build version, open source license,

privacy policy, and terms of service.

Settings

Phone settings open.

Set each item

Setting is complete.

Phone Setting Operations

Setting Ringtone

In Phone settings, Sounds and vibration Phone

ringtone Tap ringtone OK

Setting Whether Handset Vibrates for Incoming
Calls

In Phone settings, Sounds and vibration Vibrate for

calls

・

Tap Vibrate for calls to toggle on ( ) / off ( ).

Setting Whether Dialpad Tones Sound

In Phone settings, Sounds and vibration Advanced

Dial pad tones

・

Tap Dial pad tones to toggle on ( ) / off ( ).

Editing SMS Message to Send to Caller when
Unable to Answer

65

Phone

In Home Screen, (Phone)

Phone opens.

In Phone settings, Quick responses Tap message to

edit Enter message OK

Checking Storage Available and Recordable
Number of Answer Phone Messages and Voice
Memos

In Phone settings, Calls Answer phone Current

storage status

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66

Setting/Canceling Answer Phone

In Phone settings, Calls Answer phone Answer

phone Mannermode / ON / OFF

Address Book

Save phone numbers and mail addresses as well as birthdays,
nicknames, etc.
Set ringtones for each contact as needed.

Checking Answering Message for Answer Phone

In Phone settings, Calls Answer phone

Answering message confirm Touch & Hold "Answering

message content" Play

Setting Answering Time for Answer Phone

In Call settings, Calls Answer phone Answer

time setting Select time SET

・If arriving calls are disconnected before answer time that

is set for Answer phone passes, disable Call Forwarding
or Voicemail. See "Call Forwarding" and "Voicemail" for
details on Call Forwarding or Voicemail.

Barring Calls from Specified Numbers

In Call settings, Blocked numbers ADD A NUMBER

Enter the number YES

Rejecting Calls from Unnotified Numbers

In Call settings, Blocked numbers Unknown

・

Tap Unknown to toggle on ( )/off ( )

Address Book Caution

Contacts may be altered/lost if handset is left uncharged
or due to accidents, malfunctions, repairs, handset
upgrade/replacement, mishandling, etc. Back up important
contacts and other data regularly. SoftBank Corp. is not
liable for any damages resulting from loss/alteration of
contacts.

Adding New Contacts

Flick Home Screen up

(Address Book)

Address Book opens.

Window for saving new contact opens.

・If confirmation appears, follow onscreen prompts.

Set/enter each item SAVE

67

Syncing with Contacts on Server

Sync handset Address Book with Google contacts on server.
Also sign in to a Google Account before syncing with a
non-Google Account.

In Home Screen, (Settings) Accounts Tap

account to sync Account sync Contacts (

)

Phone

Contact is saved.

Operations when Saving Contacts

Showing Other Savable Items

In window for creating new contact, More fields

・Save residential address, chat, memos, etc.

Setting (Labels) Groups

In window for creating new contact, More fields

Label Tap label ( )

・Log in to your Google account beforehand.
・To add a new label, in window for creating new contact,

More fields Label Create new... Enter

name of label OK .

Saving Type of Phone Number, Etc.

In window for creating new contact, Tap type to

save

・

For Custom, enter type name OK .

Deleting Entered Phone Number, Etc.

In window for creating new contact, for item

AQUOS zero2

68

Dialing from Contacts

In Home Screen, (Phone)

Phone opens.

Contacts

Tap number

Handset dials number. Call begins when other party

answers.

Contacts appear.

・Alternatively, to open Contacts in Home Screen, Flick Home

Screen up (Address Book).

Tap contact

Contact opens.

Messaging

Sending Messages (＋メッセージ (+Message))................ 70

Using Gmail....................................................................... 71

Using Email........................................................................74

70

Sending Messages (＋メッセージ
(+Message))

Sending New Messages

In Home Screen, (＋メッセージ)

Tap recipient

Message window opens.

・To send to a phone number/email address not saved in

contacts, enter phone number/email address in Enter name

and phone number field Tap Add and create message.

Tap message entry field

New message

Enter message

Message is sent.

Using Gmail

71

Use Gmail (Google's webmail service) as well as your work/
personal email.

Setting an Account

Set up a Google Account or an email account to use Gmail.

When activating (Gmail) for the first time, account setup

menu appears; complete setup.

・Account setup menu does not appear if you are already

signed in to a Google Account.

・To use your existing account, information such as username

(user ID), password, and server name is required.

In Home Screen, (Google) (Gmail)

Follow onscreen prompts

Account setup is complete.

Messaging

Account setup menu opens.

・If confirmation appears, follow onscreen prompts.

Add an email address

Tap account type

AQUOS zero2

72

Creating/Sending Gmail

In Home Screen, (Google)

Message is sent.

Operations when Creating Message

(Gmail)

Message list opens.

Adding Cc/Bcc Recipients

In message composition window, in Recipient field

Enter recipient

Attaching Files

In message composition window, Attach file

Select where file is saved Select file

・

To attach files saved in Google Drive™, select Insert

from Drive .

Selecting Recipients from Address Book

In message composition window, Add from

Contacts Select recipient

Setting Confidential Mode

In message composition window, Confidential

mode Set each item SAVE

Message composition window opens.

Enter recipient, subject and text

Saving Current Message as Draft

While creating message, Save draft

Discarding Current Message

In message composition window, Discard

73

Opening New Gmail

When message arrives, new message notification appears in
lock screen.

In lock screen, Tap new message notification twice

Message window opens.

・For two or more new messages, message list opens; Tap one.
・

When screen is unlocked, or appears on Status Bar.

Drag Status Bar down, then Tap notification.

Opening Gmail

In Home Screen, (Google)

Messaging

(Gmail)

Message list opens.

Tap message

Message window opens.

Operations when Opening Messages

Replying to Messages

In message window, for message to reply to

Create message

・

To reply to all, for message to reply to Reply all .

・

Alternatively, at bottom of message window, Tap Reply

/ Reply all .

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74

Forwarding Messages

In message window, for message to forward

Forward Create message

・Alternatively, at bottom of message window, Tap

Forward .

Resetting Messages as Unread

In message window,

・Alternatively, in message list, Tap icon for message to

reset as unread ( ) .

Deleting Messages

In message window,

・Alternatively, in message list, Tap icon for message to

delete ( ) .

Archiving Messages

Using Email

Send/receive email using (Email), an email-only

application.

Setting an Account

Set up an email account to use email.

When activating (Email) for the first time, account setup

menu appears; complete setup.

・Information such as username (ID), password, and server

name is required.

Flick Home Screen up (Tools) (Email)

In message window,

・Alternatively, in message list, Tap icon for message to

archive ( ) .

Syncing Accounts Manually

In message list, Drag down

・Sync sent and received messages manually at any time

regardless of the automatic sync settings.

Account setup menu opens at first activation.

・If confirmation appears, follow onscreen prompts.

Follow onscreen prompts to set up account

Account setup is complete.

Creating/Sending Email

Flick Home Screen up (Tools) (Email)

Attaching Files

In message composition window, Attach file

Select where file is saved Select file

Saving Current Message as Draft

While creating message, Save draft

Discarding Current Message

In message composition window, Discard

DISCARD

75

Messaging

Message list opens.

Message composition window opens.

Enter recipient, subject and text

Adding Quick Response Text

In message composition window, Insert quick

response Select text

Opening New Email

When message arrives, new message notification appears in
lock screen.

In lock screen, Tap new message notification twice

Message is sent.

Operations when Creating Message

Adding Cc/Bcc Recipients

In message composition window, in Recipient field

Enter recipient

Message window opens.

・For two or more new messages, message list opens; Tap one.
・

When screen is unlocked, appears on Status Bar. Drag

Status Bar down, then Tap notification.

AQUOS zero2

76

Opening Email

Flick Home Screen up (Tools) (Email)

Message list opens.

Tap message

Syncing Accounts Manually

In message list, Drag down

・Sync sent and received messages manually at any time

regardless of the automatic sync settings.

Message window opens.

Operations when Opening Messages

Replying to Messages

In message window, Create message

・

To reply to all, Reply all .

Forwarding Messages

In message window, Forward Create message

Resetting Messages as Unread

In message window,

・Alternatively, in message list, Tap icon for message to

reset as unread ( ) .

Deleting Messages

In message window, OK

・Alternatively, in message list, Tap icon for message to

delete ( ) OK .

Internet

Using the Internet (Chrome™).........................................78

78

Using the Internet (Chrome™)

Use Chrome simply by entering words to search for or URLs.

TLS

TLS (Transport Layer Security) is a protocol for encrypting
sent/received data. While in a screen connected by
TLS, data is encrypted to safely send/receive private
information, credit card numbers, corporate secrets,
etc., and provide protection against online threats
(eavesdropping, falsification, impersonation, etc.).

TLS Caution

When opening a secured page, users must decide as their
responsibility whether or not to open the page with use
of TLS. SoftBank Corp. and the Certification Authorities
Symantec Website Security G.K. and Cybertrust make no
guarantees whatsoever to users regarding security of TLS.

Using Chrome

Enter search string or URL

Search results appear or a Website opens.

Chrome Operations

Opening New Tabs

Open multiple Websites in different tabs to switch
between them easily.

In Chrome, New tab

・

To switch tabs, Tap and then target tab.

・

Number in changes with number of tabs.

In Home Screen, (Chrome)

Chrome activates.

・If confirmation appears, follow onscreen prompts.

Tap Text entry field

Opening Recent Tabs

In Chrome, Recent tabs Tap tab

Viewing Websites without Leaving Browsing
History, Cookies, Etc.

In Chrome, New incognito tab Follow onscreen

prompts

Closing Tabs

In Chrome, for tab

・Alternatively, Flick tab left/right to close.
・

Number in changes with number of tabs.

Searching within Website

In Chrome, Find in page Enter search text

Search results are highlighted.

Saving (Downloading) Images

In Chrome, Touch & Hold image Download image

・

appears on Status Bar when image is saved

(downloaded). To open the image, Tap download complete
notification in Notifications Window.

・

Open saved (downloaded) image from (Files),

(Photos), etc.

Opening Saved (Downloaded) Image, Etc.

In Home Screen, (Files) Browse

Downloads Tap image, etc.

・If confirmation appears, follow onscreen prompts.

79

Adding Bookmarks

In Home Screen, (Chrome)

Chrome activates.

Show Website to add

Internet

( )

Current Website is added to Bookmarks.

AQUOS zero2

80

Bookmark Operations

Editing Bookmarks

In Chrome, Bookmarks for bookmark to

edit Edit Edit each item

Moving Bookmarks

In Chrome, Bookmarks for bookmark to

move Move to… Select location

・SoftBank folder and bookmarks in SoftBank folder cannot

be moved.

Deleting Bookmarks

In Chrome, Bookmarks for bookmark to

delete Delete

Checking Browsing History

In Home Screen, (Chrome)

Chrome activates.

History

History window opens.

Tap record

Website opens.

Setting Chrome

81

Make Chrome settings. Settable items are the following.

Item Description

Sign in to
Chrome

Sync and
Google
services

Search engine Select a search engine.

Passwords

Payment
methods

Addresses and
more

Notifications Make notification settings.

Privacy

Accessibility Set text size, etc.

Site settings

Languages Make language settings.

Lite mode

Downloads

About Chrome

Sign in to your Google Account and make

settings for bookmarks, history, etc. View

account information.

Set whether to sync with Chrome and

check Chrome data on other devices, and

to use Google services.

Enable or disable the saving of user

names and passwords by websites,

confirm/delete websites that have saved

passwords, etc.

Set whether to automatically enter

payment information in forms, and edit

credit card information.

Set whether to automatically enter

information such as residence addresses,

phone numbers and mail addresses in

forms, and edit residence addresses and

other information.

Set whether to show suggestions for an

access error, whether usage and error

reports are sent, etc.

Set whether to allow cookies, enable

JavaScript, etc.

Set whether to use the Google server for

faster page loading.

Set save destination, etc. for downloaded

data.

View version information, etc. about

Chrome.

Settings Set items

Settings are complete.

・For some items, additional settings may appear when

Tapping the item.

Internet

In Home Screen, (Chrome)

Chrome activates.

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82

Camera

Capturing Photos/Videos................................................. 84

84

Capturing Photos/Videos

Photos and videos taken with handset are saved to handset
(internal storage).

Camera Cautions

General Use

Mind etiquette when using Camera.
Test Camera before shooting special moments.
Do not use Camera in places where shooting is prohibited.
Shot images may not be used/transferred without
copyright holder (photographer) permission, except for
personal use.

If Lens Becomes Dirty

Fingerprints/smudges on lens prevent capturing of clear
images. Wipe lens with a soft cloth beforehand.

Avoid Exposure to Direct Sunlight

Be careful not to expose lens to direct sunlight for long
periods. May discolor color filter and affect color of
images.

Drag shooting mode at bottom to left/right and select

Picture

Photo Viewfinder appears.

Aim Back Camera at subject

Mobile Light Warning

Do not turn on Mobile Light close to eyes, look directly at
Mobile Light when on, or shine Mobile Light in eyes; may
affect eyesight or cause other problems.

Capturing Photos

In Home Screen, (Camera)

・If confirmation appears, follow onscreen prompts.

・Drag up/down to adjust brightness.
・Pinch/Spread to zoom out/in. Also drag adjustment bar

shown during Pinch/Spread left or right to zoom out/in.

・

Tap for Wide-Angle Back Camera; capture with wide-

angle of view. Tap for Standard Back Camera; capture

with standard angle of view.

・With Back Camera, Tap subject for focus lock. To cancel,

Tap area outside the focus mark.

/ Volume Up/Down Key

Shutter clicks and photo is saved.

・If focus is locked, alternatively, Tap the focus mark to

capture photo.

・

To capture continuously, Touch & Hold or Press Volume

Up/Down Key for 1+ seconds.

85

Troubleshooting

Q. Camera exits suddenly

A. Continuing to use Camera while handset is warm causes

warning to appear, after which Camera saves captured
image data and exits.

A. Camera exits automatically after a period of inactivity.

A. Camera automatically exits when battery level is very

low. Charge handset adequately before using Camera.

Q. Images are dark/grainy

A. Is there a strong light near the subject, or a strong

light source in the screen? Avoid letting a strong light
source (the sun, light, etc.) in the screen. Leaving
handset in a warm place for a long time or where
Camera is in direct sunlight for a long time may affect
image quality.

Q. Images captured with Mobile Light appear whitish

A. A finger or cover near the lens can reflect light from

Mobile Light and cause captured images to appear
whitish.

Photo Viewfinder (Back Camera) Layout

Recognition icon

Subject recognized by AI (person ( ), dog ( ), cat

( ), cuisine ( ), flowers ( ), evening view ( ),

fireworks ( ), B&W ( )).

Camera switch

Change angle of view (standard/wide-angle).

Tap for Standard Back Camera; capture with

standard angle of view ( ).

Tap for Wide-Angle Back Camera; capture with

wide-angle of view ( ).

Google Lens™

Use Google Lens to copy text captured with Camera and
to search for products.

Shooting menu

Change shooting scene.

Front/Back Camera switch

Switch between Front Camera and Back Camera.

Mobile Light

Change Mobile Light setting.

Settings

Access various Camera settings.

HDR indicator

Appears when HDR function activates for capture.

Capture photo

Photos/thumbnail

Open Photos, or view immediately captured photo/video.

Shooting mode

Drag left/right to change shooting modes ( Video /

Picture / Slow video / Time Lapse ).

1

2

Camera

1　Appears during AI Auto .

2　Appears when Auto HDR is enabled.

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

AQUOS zero2

86

Photo Viewfinder (Front Camera)
Layout

Selfie Flash

Enable so entire screen fires in place of a flash; people
appear bright in selfies taken at night.

Adjustment bar

Set manually.

Bokeh background soft focusing

AQUOS beauty

Set whether to use AQUOS beauty function.

AQUOS beauty setting icon

Adjust skin tone, diminutive features, color, brightness,
and large eyes.

Reset icon

Reset manual adjustments.

Zoom ratio

1　Appears after Tapping Bokeh icon or AQUOS beauty setting

icon.
2　Appears when Flicking right edge of Display to the left.
3　Appears when AQUOS beauty function is enabled.

1

2

2

3

Recording Videos

In Home Screen, (Camera)

・If confirmation appears, follow onscreen prompts.

Drag shooting mode at bottom to right and select Video

Video Viewfinder appears.

・

Drag shooting mode at bottom to left and select Slow

Video to capture video with smoother motion than normal.

・

Drag shooting mode at bottom to left and select Time

Lapse to capture video where passage of time is sped up

for a compressed-time video.

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

Aim Back Camera at subject

・Drag left/right to adjust brightness.
・Pinch/Spread to zoom out/in. Also drag adjustment bar

shown during Pinch/Spread up or down to zoom out/in.

・

Tap for Wide-Angle Back Camera; capture with wide-

angle of view. Tap for Standard Back Camera; capture

with standard angle of view.

・With Back Camera, Tap subject for focus lock. To cancel,

Tap area outside the focus mark.

Video Viewfinder Layout

87

Video recording starts (window while capturing).

・

While capturing a video, tap or press the Volume Up/

Down key to capture a still image. If AI Live Shutter ( )

is enabled during video shooting, the AI identifies smiling
faces or the faces of dogs/cats, decides on the best image
composition and automatically takes the shot.

・

Enable AI Live Story ( ) to create a short movie

separately from the captured video. See "AIライブス

トーリーが作成したショートムービーを再生する (http://
help.mb.softbank.jp/aquos-zero2/04-06-07.html)"

(Japanese) for details.

Tone sounds and video is saved.

Troubleshooting

Q. Camera exits suddenly

A. Continuing to use Camera while handset is warm causes

warning to appear, after which Camera saves captured
image data and exits.

A. Camera exits automatically after a period of inactivity.

A. Camera automatically exits when battery level is very

low. Charge handset adequately before using Camera.

Q. Images are dark/grainy

A. Is there a strong light near the subject, or a strong

light source in the screen? Avoid letting a strong light
source (the sun, light, etc.) in the screen. Leaving
handset in a warm place for a long time or where
Camera is in direct sunlight for a long time may affect
image quality.

Mobile Light

Change Mobile Light setting.

Front/Back Camera switch

Switch between Front Camera and Back Camera.

AI Live Shutter

If AI Live Shutter ( ) is enabled during video

shooting, the AI recognizes people, dogs or cats, etc.,
decides the image composition and automatically takes
the shot.

AI Live Story

If AI Live Story is enabled ( ) when a given length

of video is captured, AI adds effects and BGM to
attractive scenes to create a short movie.

Shooting menu

Change shooting scene.

Settings

Access various Camera settings.

Adjustment bar

Change settings manually.

Wind noise reduction

Enable or disable wind noise reduction.

Lens correction

Adjust the level of correction for distortion.

Camera switch

Change angle of view (standard/wide-angle).

Tap for Standard Back Camera; capture with

standard angle of view ( ).

Tap for Wide-Angle Back Camera; capture with

wide-angle of view ( ).

Capture video

Photos/thumbnail

Open Photos, or view immediately captured photo/video.

Shooting mode

Drag up/down to change shooting modes ( Video /

Picture / Slow Video / Time Lapse ).

Google Lens

Use Google Lens to copy text captured with Camera and
to search for products.

1

2

2, 3

4

Camera

Q. Images captured with Mobile Light appear whitish

A. A finger or cover near the lens can reflect light from

Mobile Light and cause captured images to appear
whitish.

1　Displayed by tapping the lens correction icon.
2　Flick the top of the screen down to display the icon.
3　Appears when switching to Wide-Angle Camera.
4　If AI creates a short movie with AI Live Story enabled

( ), appears. Tap icon to open Short Movie Playback

screen.

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

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Video Viewfinder Layout While
Capturing

Captured photo

Displayed when a still image is captured during video
shooting. When AI Live Shutter automatically shoots a

photo1, appears at the top of the thumbnail.

Shooting time

Battery level

Confirm short movie creation

Flashes when a short movie is finalized.

Zoom ratio

Stop capturing

Photo capture

2

1　Operates when AI Live Shutter is enabled ( ).

2　Operates when AI Live Story is enabled ( ).

・Indicators shown in Viewfinder and available functions/

settings vary depending on Camera type and shooting mode/
scene.

Music & Images

Listening to Music (YT Music)........................................ 90

Viewing & Managing Photos/Videos (Photos)................ 92

90

Listening to Music (YT Music)

Enjoy a broad range of music contents including official
albums and music videos. Playing back music saved to internal
storage is described as an example.

Sign in to a Google Account first, and in YT Music,

Settings Library & downloads and enable Show device

files .

Play Music

Playing High-Resolution Audio

Handset supports high-resolution audio playback.
To play high-resolution audio, a headset or speaker
(commercially available) compatible to high-resolution is
required (supports output from device connected with

3.5mm Earphones Adapter (sample)).
Before playing high-resolution audio, turn off Dolby
Atmos® first.
Handset also supports Qualcomm® aptX™ HD audio,
Qualcomm aptX Adaptive Audio, Qualcomm TrueWireless™
stereo plus and LDAC™.

File Formats

Library

Library opens.

Albums / Songs / Artists

Supported file formats:

・3GPP, MPEG-4, ADTS raw AAC, MPEG-TS, FLAC, GSM,

MIDI, RTTTL/RTX, OTA, iMelody, MP3, MKV, WAVE, OGG

Playing Music

In Home Screen, (Google) (YT Music)

YT Music opens.

・If confirmation appears, follow onscreen prompts.

DEVICE FILES

Tap item PLAY /Tap song

Song plays.

・

For Songs (in ), Tap song directly.

91

Opening Music Playback Screen

While playing song, Tap playback bar at Display bottom

Music Playback Screen Layout

Song image.

Song title/artist.

Drag slider to adjust playback position.

Play previous song/play current song from beginning.

Add to playlist, add to queue, etc.

Play next song.

Pause/play.

Show list of songs.

Creating Playlists

In Home Screen, (Google) (YT Music)

YT Music opens.

・If confirmation appears, follow onscreen prompts.

Library Albums / Songs / Artists

・

If selecting Artists , Tap artist name.

Music & Images

Add to playlist

Create new playlist

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Enter title CREATE

Playlist is created.

Viewing & Managing Photos/
Videos (Photos)

View photos/videos saved in internal storage and Google
online storage. Viewing after logging in to a Google account is
described.

Font Cautions

If no photos or videos are saved on handset, operations

such as Match with movie in file view window may

be unavailable. In file view window, Tap Save to

device to save files to handset.

Adding Currently Playing Song to a
Playlist

In Music Playback screen, Add to playlist Tap

playlist name

Song is added to playlist.

Viewing Photos/Videos

View captured/downloaded photos and videos.

Image File format

Photo JPEG, PNG, GIF, BMP, WebP, HEIF

Video 3GPP, MPEG-4, MPEG-TS, WebM, Matroska

In Home Screen, (Photos)

Photos opens.

・If confirmation appears, follow onscreen prompts.

Tap photo/video

Photo/video is played back (file view window).

Icons in Photos

Icons below appear according to shooting mode, settings,
etc. used.

・

appears with number of 2 or more photos taken while

capturing video. Tap a photo in Photos and then Tap

Match with movie in file view window to play video or

photo.

・

appears for photos captured with Intelligent Framing.

Tap photo for original image (captured photo) and
a recommended image (intelligently framed photo)
to appear at bottom of Display. Flick left/right in
thumbnails to toggle original and recommended images.

may not appear immediately after activating handset.

Wait a while and then re-open photo.

Photo/Video Viewing Operations

Selecting Multiple Files

Saving Photos/Videos on Handset

In file view window, Save to device Follow

onscreen prompts

・

If is hidden, Tap Display first.

Deleting Photos/Videos from Handset

In file view window, Delete from device

Follow onscreen prompts

・Backup data in Google online storage is not deleted.
・

If is hidden, Tap Display first.

Using Slideshow

In file view window, Slideshow

・To stop slideshow, Tap image.
・

If is hidden, Tap Display first.

93

In Photos, Select Tap photo/video ( )

・

Tap photo/video to toggle selected ( )/unselected

( ).

・

Alternatively, Touch & Hold a photo/video ( ) Tap

another photo/video.

Changing Photos Window Layout

In Photos, Layout Comfortable view / Day

view / Month view

・Alternatively, in Photos, Pinch/Spread.

Creating an Album, Shared Album, Movie,
Animation, or Collage

In Photos, Album / Shared album / Movie /

Animation / Collage Follow onscreen prompts

Checking Photo or Video Details

In file view window,

・

If is hidden, Tap Display first.

・Also displayed when Flicking screen up.

Adding Photos/Videos to Album

In file view window, Add to album Follow

onscreen prompts

・

If is hidden, Tap Display first.

Archiving Photos/Videos

In file view window, Move to Archive Follow

onscreen prompts

・

In Photos, Tap Archive to view archived photo/

videos.

・If confirmation appears, follow onscreen prompts.

Saving Images as Wallpapers or in Address Book
Contact Photos

In file view window for photo, Use as Follow

onscreen prompts

・

If is hidden, Tap Display first.

Printing Photos

In file view window for photo, Print Follow

onscreen prompts

・Also use to save images to internal storage in PDF

format.

・

If is hidden, Tap Display first.

Repeating Playback of Video

In file view window for video, Loop video off (

Loop video on displayed)

・

If is hidden, Tap Display first.

Saving Frame from Video as Photo (Atokara
Capture)

In file view window for video, Edit in Atokara

Capture Drag left/right to view frame

to capture

Shown frame is saved to internal storage.

・

If is hidden, Tap Display first.

・

To move backward/forward frame by frame, Tap /

or Drag frame left/right.

・To save the current image as a photo and share it, Tap

. Follow onscreen prompts.

・Install additional application capable of image editing to

change shown content.

Music & Images

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Selecting Video Playback Application

In file view window for video, View in Tap

application

Zooming In/Out on Photos

In file view window for photo, Tap Display twice or Pinch/
Spread

Checking Photos Captured While Capturing a
Video

In file view window for video, Match with image

Flick screen up

・

If Match with image is hidden, Tap Display first.

Application Basics

Confirmation when First Activating Applications......... 96

Applications.......................................................................98

Adding/Deleting Applications........................................ 100

96

Confirmation when First Activating Applications

Set the operation of applications when activating for the
first time.
The type and content of a confirmation differ with the
application. The following explains two types of confirmation:
First things first and Battery optimization.

Setting Required Permissions for
Applications

DENY / ALLOW

Permit applications to use data on handset, Camera, etc.

Activating (Email) for the first time is described as an

example.

・An application may not function correctly if permission to

use it is not set.

Flick Home Screen up

(Tools) (Email)

Setting is complete.

・

Normally, select ALLOW to permit usage of the function.

・For several functions, continue in the same way.

Other Ways to Set Required Permissions
for Applications

Setting Functions to Use by Application

In Home Screen, (Settings) Apps &

notifications SEE ALL XX APPS Tap application

name Permissions Tap function Allow /

Deny

・If confirmation appears, follow onscreen prompts.

Setting Applications with Permitted Usage by
Function

In Home Screen, (Settings) Apps &

notifications Advanced Permission manager

Tap function Tap application name Allow /

Deny

・If confirmation appears, follow onscreen prompts.

・

If Privacy Policy window appears, Tap AGREE .

In First things first confirmation, NEXT

Setting Battery Optimization

Enable Battery optimization to prevent applications from
running while Display is turned off (except while charging).

・Confirmation for optimizing Battery appears when launching

or making settings for some applications. Normally, ignore
Battery optimization. Optimizing the Battery may cause
some applications to exit.

・If Battery optimization is enabled, applications are disabled

while Display is turned off (except while charging).
Applications/functions may become unusable or other
unintentional operation may occur.

Setting Battery Optimization in
Settings

In Home Screen, (Settings) Apps & notifications

Advanced Special app access

97

Tap application name Optimize / Don't optimize

DONE

Setting is complete.

Battery optimization

Not optimized All apps

Application Basics

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Applications

Function Shortcuts

Activating Applications

Flick Home Screen up

Tap application

With some applications, Touch & Hold for shortcuts to
functions. Tap function shortcut to launch function
directly.

Exiting Applications

Flick the edge of screen to the left or right again and again
while applications are running

Application activates.

・If confirmation appears, follow onscreen prompts.
・Some applications can be activated from Home Screen.

Using Applications

Setting Required Privileges for Using
Applications

Some applications first require permission to access
handset data or privileges to access important functions
such as photographing.
Confirmation appears for applications requiring permission
when first activated. Follow onscreen prompts.

・See "Confirmation when First Activating Applications" for

details.

Home Screen returns and application exits.

・Home screen also returns when Flicking screen up, but

application does not exit. Exit it from recent apps window.
See "Opening Recent Apps Window" for details.

Where to Obtain Applications &
Updates

Use Google Play™ to obtain new applications or update
installed ones. See "Adding/Deleting Applications" for
details.