AQUOS zero
User Guide
AQUOS zero
User Guide Contents
1
Introduction
About the User Guide........................................................ 3
Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage................................................................10
Charging Handset..............................................................10
Power On/Off................................................................... 13
Making Initial Settings.................................................... 14
Google Account................................................................. 16
Unlocking Screen...............................................................18
Basic Operations
Basic Operations...............................................................22
Using Manner Mode.......................................................... 22
Using Airplane Mode.........................................................24
Using Fingerprint Authentication Function....................24
Updating the System........................................................27
Using ROBOQUL................................................................ 28
Touchscreen/Text Entry
Using Touchscreen............................................................ 32
Text Entry.........................................................................33
Handset Interface
Handset Screens............................................................... 36
Icons at Display Top (Status Bar)...................................43
Checking Notifications (Notifications Window).............44
Checking Notifications (Quick Settings Window).......... 46
Capturing Screenshots (Clip Now)...................................48
Scrolling Screen Automatically (ScrollAuto)...................49
Phone
Placing/Answering Calls...................................................52
Optional Services..............................................................56
Handset Phone Number.................................................... 63
Making Phone Settings.....................................................63
Address Book.................................................................... 65
Messaging
Sending Messages (＋メッセージ (+Message))................ 70
Using Gmail....................................................................... 71
Using Email........................................................................74
Internet
Using the Internet (Chrome)............................................78
Camera
Capturing Photos/Videos................................................. 84
Music & Images
Listening to Music (Play Music)...................................... 90
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Viewing & Managing Photos/Videos (Album)..................92
Application Basics
Confirmation when First Activating Applications......... 96
Applications.......................................................................97
Adding/Deleting Applications.......................................... 99
Managing Data
Backup & Restore...........................................................106
Importing Data from Other Mobiles............................. 106
Wi-Fi/Bluetooth
Connecting by Wi-Fi.......................................................110
Using Bluetooth® Function............................................ 116
Using Tethering.............................................................. 120
®
Handset Settings
About Settings............................................................... 122
Data Usage Settings...................................................... 123
Battery Settings.............................................................130
Display Settings............................................................. 132
Sound Settings................................................................139
AQUOS Useful Settings..................................................144
Security & Location Settings........................................146
System Settings..............................................................158
Other Handset Settings.................................................164
Radio Wave Exposure and Specific Absorption Rate (SAR)
Information..................................................................... 206
Water & Dust Resistance.............................................. 208
Global Services
Global Roaming............................................................... 174
Calling from Outside Japan...........................................175
For Assistance
Handset Powers Off...................................................... 180
Handset Does Not Power On......................................... 180
Cannot Charge / Charging Stops / Charging Is Slow...181
Battery Runs Out Quickly............................................. 181
Display Turns Off Suddenly.......................................... 182
Display Goes Dark Suddenly.......................................... 182
Screen Freezes / Operation Is Unstable....................... 183
SIM Card Not Recognized.............................................. 183
Cannot Send/Receive Mail..............................................184
Cannot Connect to Internet.......................................... 184
Cannot Talk on Phone / Cannot Hear Other Party...... 185
Cannot Use Applications................................................ 185
Warranty/Specifications/Customer Service
Warranty & After-Sales Service................................... 188
Specifications..................................................................188
Customer Service............................................................190
Safety Precautions
Safety Precautions.........................................................192
Important Product Information.....................................200
Handset & Hardware Care............................................. 202
General Notes................................................................. 204
Introduction
About the User Guide
In the User Guide, most operation descriptions are based on
handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen
(AQUOS Home). Some operation descriptions may be omitted.
Before Using This Product
Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.
Data Communication
・Handset is designed to be always connected to the Internet.
Communication is initiated automatically for some functions
such as data syncing.
・Large-volume data communication, such as downloading
applications and viewing videos, incurs expensive
transmission fees. Subscription to a flat-rate plan is
strongly recommended.
・Even if connected by Wi-Fi, some applications and services
incur transmission fees.
3
Introduction
Screenshots & Key Labels
Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
"801SH" here refers to this mobile phone "AQUOS zero."
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4
Getting Started
Package Contents............................................................... 6
Parts & Functions.............................................................. 6
SIM Card.............................................................................. 8
Internal Storage................................................................10
Charging Handset..............................................................10
Power On/Off................................................................... 13
Making Initial Settings.................................................... 14
Google Account................................................................. 16
Unlocking Screen...............................................................18
6
Package Contents
Package Contents
・Handset (AQUOS zero)
・Battery is built into handset.
・Handset back cover is not removable.
・SIM Removal Tool (Complimentary sample)
・3.5mm Earphones Adapter (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)
・Instructional insert
Parts & Functions
Handset (Front)
Name Description
Proximity Sensor prevents Touchscreen
Proximity/
Light Sensor
Front
Camera
Display
Earpiece/
Speaker
Charging/
Notification
Lamp
misoperation during calls. Light Sensor
adjusts Display brightness according to
ambient light.
Use to shoot photos or videos of yourself.
Touchscreen-type display; operate with
your fingers on Display.
Hear the other party's voice, music, video,
etc. here.
Illuminates while charging or for missed
calls and notifications.
Earpiece/Speaker Cautions
Avoid holding Earpiece close to ear other than during a call
or playing back Answer Phone messages. Earpiece is also
a speaker; a sudden ringtone or alarm may affect hearing.
Handset also increases volume gradually to the set volume
after switching to Speakerphone during a call or ending a
call to prevent loud speaker sound close to ears.
7
Handset (Back and Sides)
Name Description
Mic
(Recorder Mic)
Back
Camera
FeliCa mark
External
Connection
Jack
Speaker
Card Tray
Mobile
Light
Fingerprint
Sensor
Mic/
Recorder Mic
Use while recording videos or when talking
through Speakerphone.
Make sure not to cover Recorder Mic.
Shoot photos or videos.
Hold up to reader/writer to use NFC/
Osaifu-Keitai®.
Connect ROBOQUL, AC Adaptor, etc.
Listen to music, video sound, etc.
Install/remove SIM Card.
Use as a camera flash, flashlight, etc.
Use fingerprint authentication to unlock
screen.
Talk to the other party here. Also use
while recording videos or when talking to
emopa.
Make sure not to cover Mic/Recorder Mic.
Handset Keys
Name Description
Volume Up
Key
Volume
Down Key
Power Key
Increase volume.
Decrease volume.
Turn Display off/on. Long Press for power
on/off, reboot, etc.
Charging/Notification Lamp
Lights/flashes while charging or for missed calls, new SMS/
+Message, etc.
Lamp
color and
illumination
Red, lit
Green, lit
Red, flashing Charging not possible
White,
1
flashing
Charging (Battery level less than about
94%)
Charging (Battery level more than about
95%)
Notifications (missed calls, new SMS/
+Message, etc.)
Indication
Getting Started
1 Flashes when Display turned off.
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SIM Card
SIM Card is an IC card containing phone number and other
customer information.
Handling SIM Card
Check the following regarding SIM Card handling.
IC (gold) chip
・For SIM Card handling, see SoftBank Website.
https://www.softbank.jp/mobile/support/protect/usim/
(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.
SIM Card Cautions
Observe the following when using SIM Card.
・Within Japan, SIM Card must be installed to make
emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service
if your SIM Card or handset (SIM Card inserted) is lost/
stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by
inserting SIM Card in an other-brand IC card reader, etc.
SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is
saved on SIM Card. SoftBank Corp. is not responsible for
damages from saved information that is lost.
・Always power off handset before inserting/removing SIM
Card.
・Note that SIM Card specifications and performance may
change without notice.
・Return SIM Card to SoftBank Corp. when canceling
subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental
purposes.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card to fall from Card Tray and become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Set SIM Card in Card Tray
・Place gently, noting orientation of SIM Card (notch/IC (gold)
chip facing down).
・Make sure SIM Card is in Card Tray. Inserting Card Tray with
SIM Card on its edge may cause damage.
Insert Card Tray in SIM Card Slot
Inserting SIM Card
Always power off beforehand.
・Set SIM Card in Card Tray beforehand. Do not insert SIM
Card without setting it in Card Tray.
SIM Card is inserted.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
9
Removing SIM Card
Always power off beforehand.
With Display upward, insert SIM Removal Tool in removal hole
in Card Tray
・Press firmly and straight until Card Tray ejects.
Pull out Card Tray
SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.
・Some services, functions, etc. may have restrictions when
an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.
・For details on SIM unlocking, see SoftBank Website.
Getting Started
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card to fall from Card Tray and become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SIM Card
Insert Card Tray in SIM Card Slot
SIM Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
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Internal Storage
Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.
Data in Internal Storage
Data in internal storage may be lost/altered due to accidents,
malfunctions, repairs, handset upgrade/replacement,
mishandling, etc. Back up important data regularly. SoftBank
Corp. is not liable for any damages resulting from loss/
alteration of data.
・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.
Charging Handset
Battery is built into handset.
Internal Battery
A lithium-ion battery is built into handset; it is not
removable.
Recycling
This product requires a lithium-ion battery. Lithiumion batteries are recyclable. To recycle a used lithiumion battery, take it to any shop displaying the recycling
symbol.
Battery Cautions
Storage
To help maintain performance and life of Internal Battery,
do not store in the following conditions (battery level
should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Bulges of Internal Battery
Depending on use, bulges may appear near end of battery
life; this does not affect safety.
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or Customer Service.
About Charging
The following charging options are available.
Charging
Option
ROBOQUL
(desktop
holder)
AC Adaptor
Place handset in ROBOQUL and
charge using an AC Adaptor (optional
accessories).
Connect handset and AC Adaptor (optional
accessory) directly.
Description
Indications while Charging
Charging/Notification Lamp
Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.
・If Charging/Notification Lamp is blinking, charging is not
working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or
Customer Service.
ROBOQUL
ROBOQUL is designed for use in Japan. You assume all
responsibility if used abroad. Use abroad may infringe on
the country's/region's laws; check before using.
11
Getting Started
Lock Screen while Charging
Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; handset begins
low-speed charging depending on the conditions, such as
when nearly charged.
Charging Cautions
Water Resistance
ROBOQUL and AC Adaptor (optional accessories) are not
waterproof. Never connect a charger plug/USB Type-C™
plug while handset or Charger is wet.
Handset is water resistant; however, if a charger plug/USB
Type-C plug is inserted while it is wet, liquid (tap water,
beverage, sea water, pet urine, etc.) or a foreign object
adhered to handset or a charger plug/USB Type-C plug may
cause overheating, burnout, fire, malfunction, burns, etc.
due to electric shock, short-circuiting, etc.
Handling Cords
Do not pull, bend, or twist cord; may damage the cord.
About Charging Abroad
SoftBank Corp. is not liable for problems resulting from
charging handset abroad.
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Charging with ROBOQUL
Charge using ROBOQUL [SHEGH1] and an AC Adaptor (USB
Type-C™ quick charge AC Adaptor for USB PD [ZSDBAS] (SBAC20-TCPD)) (optional accessories).
When charging using ROBOQUL and handset is powered on,
ROBOQUL swivels when Display lights up, at start of charging,
for incoming calls, alarms, etc. See "Using ROBOQUL" for
details on setting ROBOQUL motion.
Use ROBOQUL on a flat and stable surface.
Handset does not quick-charge when using ROBOQUL. See
"Handset" for charge times with an AC Adaptor/ROBOQUL.
Insert USB Type-C plug on AC Adaptor into ROBOQUL power
connection terminal
After charging, remove handset from ROBOQUL and disconnect
USB Type-C plug on AC Adaptor
・Hold down ROBOQUL while pulling handset straight up.
Unplug AC Adaptor and lower plug
Charging ends.
Using ROBOQUL Functions
You must set permissions for ROBOQUL to use functions
beforehand. See "Before Using ROBOQUL" for details.
Raise plug on AC Adaptor and plug into outlet
Insert ROBOQUL charging plug into External Connection Jack
( ), and lean handset backward ( )
Charging/Notification Lamp illuminates once charging
starts.
・Press handset firmly and straight all the way. If not
attached adequately, handset may fall or ROBOQUL may tip
over. Avoid scratching handset when attaching.
・
To continue using ROBOQUL after charging, skip and
.
13
Charging with AC Adaptor
Use an AC Adaptor (USB Type-C™ quick charge AC Adaptor for
USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory).
For information on other peripheral devices, see SoftBank
Website.
Insert USB Type-C plug of AC Adaptor into External
Connection Jack
Raise plug on AC Adaptor and plug into outlet
Charging/Notification Lamp illuminates once charging
starts.
Power On/Off
Powering On
Getting Started
Long Press Power Key until SHARP logo appears
Handset powers on, and lock screen appears after a while.
・If confirmation appears, follow onscreen prompts.
・An initial settings wizard may appear the first time handset
is powered on. For details on initial settings, see "Making
Initial Settings."
After charging, unplug AC Adaptor from outlet and disconnect
from handset
Charging ends.
Flick / up
Home Screen appears.
・
After Flicking up, enter pattern / lock no. (PIN) /
password to unlock.
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Powering Off
Power Key (Long Press)
Power off
Making Initial Settings
When powering on the first time, an initial settings wizard
appears for optionally making Wi-Fi, Google™ account, and
other settings. Follow onscreen instructions to set items.
Insert SIM Card before powering on handset.
Making Initial Settings
Select language then START
・
To place an emergency call, Tap Emergency call .
・
To set visual assistance, Tap Vision Settings . See
"Accessibility" for details.
Handset powers off.
Set Wi-Fi items
・Follow onscreen prompts.
・
To skip Wi-Fi settings, select Use mobile network for
setup / SKIP . Continue by following onscreen prompts.
DON'T COPY DATA
・
Tap NEXT to copy data from another mobile, etc. Follow
onscreen prompts.
15
Set up a Google Account
・See "Google Account" for details on a Google Account.
・
To skip Google Account setup, Tap Skip .
Set/check each item ACCEPT
Skip
・
After Tapping Add a card follow onscreen prompts to
save card information.
Set each item DONE FOR NOW
Getting Started
SKIP
・
Tap method NEXT to set selected method. See "Using
Fingerprint Authentication Function," "Security & Location
Settings," "Setting Screen to Unlock by Tracing Pattern,"
"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details.
No Thanks / Turn on
Handset restarts, and initial settings are complete.
・To make My SoftBank settings, after initial settings,
Drag Status Bar down, then Tap Information about My
SoftBank .
・
After Tapping Turn on , follow onscreen prompts to set
Google Assistant.
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Google Account
Use a Google Account and get more convenience with Google
services. A Google Account is required to use some services or
fully use some applications.
Google Account Cautions
Google Account Mail Address & Password
Be careful not to forget your Google account mail address
and password.
Google Account Operations & User Interface
Operations and user interface are subject to change due to
automatic application updates or other reasons.
Creating a Google Account
In Home Screen, Drag Favorites Tray to top of Display
Add account
Google
(Settings)
Window for logging in to a Google account opens.
Create account
For myself
Accounts
・
To create a child's account, Tap For my child , then follow
onscreen prompts.
17
Enter first name Enter last name Next
・If confirmation appears, follow onscreen prompts.
Set/enter date of birth and gender Next
Yes, I'm in
・To not add a phone number, or add a phone number for
security only, Tap More options . Continue by following
onscreen prompts.
・
To not set a phone number, Tap Skip .
Check the privacy policy and terms of use I agree
Getting Started
Enter username (mail address) Next
Enter password Re-enter password Next
Next
Select whether to enable data backup ACCEPT
Account is created.
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Signing in to a Google Account
In window for logging in to a Google account, enter mail
address Next
Enter password Next
Unlocking Screen
Screen Lock
After a period of inactivity, Display turns off to save battery
power (screen lock active). Screen lock prevents accidental
Touchscreen operation.
・To activate screen lock manually, Press Power Key when
Display is turned on.
Follow onscreen prompts
You are signed in to your Google Account.
If Screen Lock Activates while Playing
Music
Music continues to play. For operation, Press Power Key to
open lock screen and use operation panel (operations may
vary depending on application).
Unlocking Screen
19
When Display is turned off (screen lock active), Power Key
Lock screen appears.
In lock screen, Flick / up
Getting Started
Screen is unlocked.
・For enhanced security, set handset to require pattern
drawing or lock no. (PIN)/password entry for unlocking
screen or set screen to be unlocked with your fingerprint
as needed. See "Using Fingerprint Authentication Function,"
"Setting Screen to Unlock by Tracing Pattern," "Requiring
Lock No. (PIN) Entry for Unlocking Screen," and "Setting
Screen to Unlock with Password" for details.
・
After Flicking up, enter pattern / lock no. (PIN) /
password to unlock.
Another Way to Turn On Display
Set Display to turn on when handset is picked up and
held still (Turn screen on by holding). See "Auto Sleep Off
Settings" for details.
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Basic Operations
Basic Operations...............................................................22
Using Manner Mode.......................................................... 22
Using Airplane Mode.........................................................24
Using Fingerprint Authentication Function....................24
Updating the System........................................................27
Using ROBOQUL................................................................ 28
22
Basic Operations
Selecting Options and Navigating
Screens
Tap items, icons, onscreen keys, etc. to open assigned items.
・
To return to the previous screen, Tap .
Menu Operations
Tap at Display top or bottom for available settings and
items.
Using Manner Mode
Mute ringtones and other handset sounds to avoid disturbing
others around you.
Manner mode setting is also accessible from Quick Settings
Window.
Manner Mode Options
Settable items are the following.
・Vibe
Ringtones and other handset sounds are muted; handset
vibrates for incoming calls/messages, etc.
・Mute
Ringtones and other handset sounds are muted; handset
does not vibrate for incoming calls/messages, etc.
Manner Mode Cautions
Camera shutter sound, video recording tones, alarms, media
sound, etc. still play even in Manner mode.
・Alternatively, to mute alarms and media sound, use "Do
not disturb." See "Sound Settings" for details.
・Screens may also have settings and items that are available
by Touching & Holding Display.
Using Manner Mode (Vibe)
Press Volume Up/Down Key
Volume bar appears.
(Manner OFF)
Icon changes to (Vibe), and handset enters Manner
mode (vibe).
23
Canceling Manner Mode (Vibe)
Press Volume Up/Down Key for volume bar, (Vibe)
(Mute)
Icon changes to (Manner OFF), and handset exits
Manner mode.
Using Manner Mode (Mute)
Press Volume Up/Down Key
Basic Operations
Volume bar appears.
(Manner OFF)
Icon changes to (Vibe), and handset enters Manner
mode (vibe).
(Vibe) while volume bar is displayed
Icon changes to (Mute), and handset enters Manner
mode (mute).
Canceling Manner Mode (Mute)
Press Volume Up/Down Key for volume bar, (Mute)
Icon changes to (Manner OFF), and handset exits
Manner mode.
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24
Using Airplane Mode
Leaving power on, suspend signal-transmitting functions.
Activating Airplane Mode
Drag Status Bar down
Notifications Window opens.
Airplane mode activates.
Canceling Airplane Mode
Using Fingerprint Authentication Function
Fingerprint Authentication Function
Hold finger to sensor to authenticate and use handset.
Use this function to unlock screen or access Notifications
Window.
Fingerprint Authentication Function
Cautions
Observe the following when using the fingerprint
authentication function.
・Authentication is based on fingerprint characteristics.
This function may be unusable if your fingerprint
characteristics are not prominent.
・Ability to authenticate (assuming finger is held to
sensor correctly) depends on conditions of use. Saving
your fingerprint may be difficult if finger is in any of
the following conditions. Washing/wiping hands, using
different finger, saving a wider area, etc. may improve
capability.
- Wrinkled with moisture (e.g., after a bath)
- Wet with water, sweat, etc.
- Dry
- Covered with handcream, etc.
- Stained with mud or oil
- Rough or damaged (cut, sore, etc.)
- Fingerprint is faint (finger surface is worn)
- Fingerprint is deformed due to weight gain or loss
- Finger surface condition at the time of authentication
is extremely different than when fingerprint was saved
・Fingerprint authentication technology does not guarantee
successful personal authentication/verification. SoftBank
Corp. is not liable for any damages resulting from use
of handset by third party or lost opportunities to use
handset.
From Notifications Window,
Airplane Mode Caution
Activating Airplane mode disables Wi-Fi and Bluetooth®,
interrupting corresponding transmissions.
Wi-Fi/Bluetooth® connections can be used even in
Airplane mode by enabling Wi-Fi/Bluetooth® after
activating Airplane mode; make sure that such connection/
transmission is allowed in your current location before use.
Saving Fingerprints
In Home Screen, Drag Favorites Tray to top of Display
(Settings) Security & location
Security & location menu opens.
Fingerprint
25
Follow onscreen prompts and set pattern / lock no. (PIN) /
password for unlocking screen
Basic Operations
・This is a backup method for unlocking the screen if unable
to authenticate with your fingerprint.
・If method for unlocking screen is setting other than
None or Swipe , first unlock screen.
・See "Setting Screen to Unlock by Tracing Pattern,"
"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details on
setting a method for unlocking screen.
Fingerprint settings open.
NEXT
NEXT
Hold finger to sensor until handset vibrates
・Move finger a little at a time and hold it to sensor.
・Repeat until screen appears indicating fingerprint is saved.
・If finger is already saved, use another finger.
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26
Fingerprint Sensor Cautions
DONE
Fingerprint is saved.
・
To save other fingerprints, Tap ADD ANOTHER .
Saving Fingerprints
Savable Number of Fingerprints
Save up to 5 fingerprints.
Backup Screen Unlock Methods
Make sure not to forget pattern / lock no. (PIN) /
password set as backup for unlocking screen.
Observe the following when using Fingerprint Sensor.
・Do not hit or subject handset to excessive shock. May
cause malfunction or damage. Do not scratch sensor
surface or poke with a pen, pin, or other pointed object.
・Do not place stickers on sensor surface or mark with ink.
・Dust, smudges, or other soiling on sensor may affect
authentication. Clean the Fingerprint Sensor surface from
time to time.
・Holding finger to sensor for too short/long a time may
affect authentication. Hold finger straight on sensor so
that spiral of fingerprint is in center of sensor.
・Fingerprint Sensor may not activate if you start saving
your fingerprint or performing authentication with your
finger on the sensor. Release it and retry.
Performing Fingerprint Authentication
In authentication window, hold finger to sensor
Fingerprint Saving Operations
Setting/Changing Names of Saved Fingerprints
In Fingerprint settings, Tap saved fingerprint Enter
name OK
Deleting Fingerprints
In Fingerprint settings, for saved fingerprint
DELETE
Troubleshooting
Q. Failure to save fingerprint
A. Keep your finger pressed on the sensor slightly
harder. Using a different finger may also improve
authentication performance.
Fingerprint is authenticated.
Troubleshooting
Q. Fingerprint is not authenticated
A. Remove finger then try authenticating again.
Or, Flick / up and unlock screen using backup
unlock method set when saving fingerprint.
Updating the System
27
Check whether system updates are required via the network,
and update manually as required.
Software Update Cautions
Applications
Applications may be updated or newly added, or names,
icons, operations and user interfaces of applications may
be changed.
System Update Cautions
Observe the following before a system update.
・It may take time to update the system.
・Operate handset where signal reception is good and
without changing location. Also operate with adequate
battery charge. Signal becoming weak or Battery
becoming low during a system update may cause an
update failure (an update failure may disable handset).
Data Backup
Saved data may be lost depending on condition of handset
(malfunctioning, damaged, water seepage, etc.). It is
recommended that you back up important data before
updating the system. SoftBank Corp. is not responsible for
damages from loss of data.
Advanced System update
System update window appears.
Follow onscreen prompts
System update begins.
・Use other functions during a system update.
・
After the system update proceeds, Restart now appears
at the end. Tap and complete the system update.
If Handset Does Not Restart after
Tapping Restart now
An update failure may disable handset. If handset is
disabled, contact your contracted SoftBank Customer
Assistance for repairs.
Basic Operations
Updating the System
Notification appears when a system update is required. Tap
the notification and follow onscreen prompts. If notification
does not appear, check whether a system update is required as
follows and update the system.
In Home Screen, Drag Favorites Tray to top of Display
(Settings) System
AQUOS zero
28
Using ROBOQUL
When charging using ROBOQUL and handset is powered on,
ROBOQUL swivels when Display lights up, at start of charging,
for incoming calls, alarms, etc. If emopa is enabled, ROBOQUL
makes an audio notification as it swivels.
ROBOQUL Firmware Updates
ROBOQUL firmware is updatable. When an update is
required, "Updating ROBOQUL" appears on handset when
connected to ROBOQUL. Follow onscreen prompts to update
firmware.
・To update firmware, the following conditions are
required.
- ROBOQUL is connected to an AC Adaptor
- Handset is placed in ROBOQUL
- Handset is connected to the network
- At least 30% battery is remaining
・The firmware update will be interrupted if the battery
becomes too low or handset/AC Adaptor is removed
from ROBOQUL. ROBOQUL will become unusable if a
firmware update is interrupted. Make sure that the
required conditions are met, and then connect handset to
ROBOQUL again and complete a firmware update.
・Handset checks for firmware updates via the network
once a week when placed in ROBOQUL. Firmware is also
updated via the network. Transmission fees are incurred
when using the network.
NEXT
ALLOW
・For several functions, continue in the same way.
CLOSE
Before Using ROBOQUL
You must set permissions for ROBOQUL to use functions
beforehand.
Power on handset and charge with ROBOQUL
Unlock screen with handset placed in ROBOQUL
Description of ROBOQUL appears.
ROBOQUL setting is complete.
・
To make emopa settings, Tap Set emopar , then follow
onscreen prompts.
Setting ROBOQUL
29
Set whether ROBOQUL swivels while charging with ROBOQUL.
・When enabled while charging using ROBOQUL and handset
is powered on, ROBOQUL swivels when Display lights up, at
start of charging, for incoming calls, alarms, etc.
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Operations of ROBOQUL
Setting is complete.
・
Tap Operations of ROBOQUL to toggle on ( )/off
( ).
Viewing Information on ROBOQUL
In ROBOQUL setting window, More info
Basic Operations
AQUOS Useful
AQUOS Useful menu opens.
ROBOQUL setting
AQUOS zero
ROBOQUL setting window opens.
30
Touchscreen/Text Entry
Using Touchscreen............................................................ 32
Text Entry.........................................................................33
32
Using Touchscreen
Handset uses a touchscreen-type Display. Operate with your
fingers on Display.
About Touchscreen
In Case of Unintended Operation
If handset initiates operation without Touchscreen
(Display) being operated or does not respond after
Touchscreen being operated, Press Power Key to turn off
Display, Press Power Key again to turn on Display and then
operate handset.
Touchscreen Usage Notes
Touchscreen may not respond in these situations:
・Use with gloves/long fingernails
When using handset with gloves on, enable glove mode.
・Use of pens, pencils or sharp objects
・Use with objects on/against Display
・Use while wet
Touch & Hold
Contact Display lightly; release finger when screen changes.
Drag
Touch icon or other item lightly, move it where desired, and
release finger.
Touchscreen Usage Cautions
To prevent malfunctions, do not:
・Touch Display with wet fingers
・Use if Display is wet
If Display is wet, wipe it with a soft cloth.
・Subject Display to force/pressure
・Place a sticker or shield (commercially-available
protective film, privacy protector shield, etc.) on Display
Tap
Contact Display lightly and briefly.
Flick
Contact Display lightly, then brush screen up/down or left/
right.
33
Pinch/Spread
Contact Display lightly, then move fingers toward each other
(Pinch) or away from each other (Spread).
Text Entry
Keyboards
Use onscreen keyboards for text entry.
・
Tap Text entry field for keyboard. To hide it, Tap .
・Text entry descriptions are for Google Keyboard (default
input method).
Enabling One-Handed Mode
Shrink onscreen keyboard for easier one-handed operation;
switch between Left-handed mode and Right-handed mode
as needed.
When keyboard is open, Touch & Hold / and slide
finger over /
・
Tap / to switch between Right-handed mode and
Left-handed mode.
・
Tap to disable One-handed mode.
Touchscreen/Text Entry
Keyboard Layout
Enter characters.
Toggle case.
Switch to number/symbol keyboard.
Enter comma. Touch & Hold to specify settings or
enable One-handed mode.
Switch to emoji/emoticon keyboard.
Enter space.
Delete characters.
Insert line break. Touch & Hold for options; enable One-
handed mode, or move to other entry fields.
Enter period. Touch & Hold for a set of other
punctuation marks and symbols.
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34
Switching Keyboards
In a text entry window, /
Entry mode is switched.
・
Tap / / to toggle between alphabet entry mode
and number/symbol/emoji/emoticon entry mode.
Entering Letters
To enter Phone:
In a text entry window,
/
Phone is entered.
・
To toggle case, Tap / before typing a letter. Tap
/ twice to type in all capitals( ). By default, the
first word of each sentence is capitalized automatically.
Handset Interface
Handset Screens............................................................... 36
Icons at Display Top (Status Bar)...................................43
Checking Notifications (Notifications Window).............44
Checking Notifications (Quick Settings Window).......... 46
Capturing Screenshots (Clip Now)...................................48
Scrolling Screen Automatically (ScrollAuto)...................49
36
Handset Screens
Lock Screen Layout
Lock screen appears at power on or when Power Key is
Pressed while Display is turned off (screen lock active).
From lock screen, unlock screen or quickly activate
(Camera) or Google Assistant.
By default, Wallpaper changes randomly each time lock screen
appears (Lock Photo Shuffle). Change Wallpaper for lock
screen as needed. See "Changing Wallpaper" for details.
Home Screen Layout
Desktop sheet
Place application shortcuts, folders, widgets freely.
Flick left/right to toggle sheets.
Favorites Tray
Place application shortcuts and folders freely. Activate
applications quickly from any Home Screen sheet.
Toggling Home Screen Sheets
Notifications of incoming calls/messages or from
applications, etc. appear here.
Activate Google Assistant (Flick up).
Show message set for lock screen.
Time and date appear here.
Messages and news from emopa appear here (emopa
3
area).
Unlock screen (Flick / up).
Activate (Camera) (Flick left).
1 If Organize notifications on the lock screen is enabled,
a notification viewed the first time does not appear
the second and subsequent times. See "Applications &
Notifications" for details.
2 Appears when Lock screen message is set. See "Security
& Location Settings" for details.
3 Appear when emopa is configured. See "エモパーを利用する
(http://help.mb.softbank.jp/aquos-zero/05-07-12.html)"
(Japanese) for details.
1
2
Home Screen consists of several sheets.
Flick left/right to toggle Home Screen sheets.
・Adding application shortcuts and widgets in Home Screen
adds more Home Screen sheets. See "Adding Shortcuts" and
"Adding Widgets" for details.
Home Screen & App List
Most handset operations start in Home Screen or in app list.
In Home Screen, Drag Favorites Tray to top of Display for app
list and activate applications, change handset settings, etc.
(To change Home Screen, switch to another home screen app.)
37
Navigation Bar
Tap, Drag, or Flick icons on Navigation Bar (Display bottom)
for the following functions/operations.
Name Description
1
/
(Back key)
1
(Home
key)
2
(Home
key)
2
(Recents key)
3
(Rotate
Horizontally
key)/
(Rotate
Vertically key)
4
(Keyboard
key)
5
(Menu
key)
Tap to return to previous screen. Appears
2
1
as
2
/
for onscreen keyboard;
Tap to close keyboard.
Tap to return to Home Screen. Flick up to
open a list of recently used applications
to activate or remove them from the list.
Drag right to activate a recently used
application.
Tap to return to Home Screen.
Tap to open a list of recently used
applications to activate or remove them
from the list.
Tap to switch current screen between
3
portrait/landscape orientation.
Tap to change keyboards.
Tap to show menu.
Portrait Orientation & Landscape
Orientation
appears in Navigation Bar when handset is rotated
horizontally. Tap to switch current screen to landscape
orientation. To switch screen to portrait orientation, rotate
handset vertically and Tap .
Enable Auto-rotate screen to allow current screen to
switch to landscape orientation when handset is rotated
sideways. See "Display Settings" for details.
Handset Interface
Wider Display Area
Hide Navigation Bar for wider Display. Flick bottom of Display
up for Navigation Bar when hidden.
See "Display Settings" for details.
1 Appears when Swipe up on Home button is enabled. See
"System Settings" for details.
2 Appears when Swipe up on Home button is disabled. See
"System Settings" for details.
3 Appears when Auto-rotate screen is disabled and
handset is rotated vertically/horizontally. See "Display
Settings" for details.
4 Appears when keyboard is open.
5 Appears for some applications.
AQUOS zero
38
Multi-Window
Split screen to view and operate two applications.
Activate the two applications beforehand. Viewing and
operating (Address Book) and (Phone) is described as
an example.
・Viewing in Multi-Window is not available for some
applications.
Flick up
Recent apps window opens.
From application history at bottom of Multi-Window, Tap next
application
Tapped application opens at bottom of Multi-Window.
Multi-Window Operations
Switching between Applications
Flick up Tap application
・Activate application beforehand.
Exiting Multi-Window
Flick pane bar ( ) up/down
Tap icon of application to use in history
Split screen
Capturing Screenshots
Long Press Power Key and Volume Down Key at the same time
to capture a screenshot of the current screen.
Alternatively, Long Press Power Key then Tap Screenshot to
capture a screenshot.
・May be unavailable for some applications.
・
View captured screenshots in (Album), etc.
・Alternatively, use Clip Now and slide your finger along the
edge of Display to capture a screenshot. See "Capturing
Screenshots (Clip Now)" for details.
Multi-Window opens, and selected application opens at
top of Display.
Changing Wallpaper
Touch & Hold open area of Home Screen
Wallpapers
Home screen / Lock screen / Home screen and lock
screen
Setting is complete.
・
Tap Home screen to set the image as Wallpaper for Home
Screen only.
・
Tap Lock screen to set the image as Wallpaper for lock
screen only.
・
Tap Home screen and lock screen to set the image as
Wallpaper for both Home Screen and lock screen.
39
Handset Interface
Tap application ( Album(wallpaper) , etc.)
Select image
Wallpaper Change Operations
Using Lock Photo Shuffle
Change Wallpaper randomly each time lock screen appears.
Touch & Hold open area of Home Screen Wallpapers
Lock Photo Shuffle OFF ( ON )
Select folder to show with Lock Photo Shuffle ( )
・All images in selected folder appear randomly.
・
Tap at right of folder name to view images in folder.
Using SHSHOW
Touch & Hold open area of Home Screen Wallpapers
SHSHOWからダウンロード Follow onscreen
prompts
・Operations may vary depending on selected item. Follow
onscreen prompts.
AQUOS zero
40
Adding Shortcuts
In app list, Touch & Hold application and Drag to "Add to home
screen"
Release finger at location to add shortcut
Adding Widgets
Add Album, Analog clock, etc. as follows.
Touch & Hold open area of Home Screen
Widgets
Shortcut is added.
・Drag to sheet visible at edge of Display to toggle sheets
and add. Drag to rightmost sheet to add one more sheet and
add.
Function Shortcuts
With some applications, Touch & Hold for shortcuts to
functions. Touch & Hold function shortcut then release
finger at location in Home Screen to add function shortcut.
Deleting Shortcuts
A list of widgets opens.
Touch & Hold widget
In Home Screen, Touch & Hold icon Drag to "Remove"
Adding Folders
41
Drag to location to add widget
Widget is added.
・Drag to sheet visible at edge of Display to toggle sheets
and add. Drag to rightmost sheet to add one more sheet and
add.
Removing Widgets
In Home Screen, Touch & Hold widget Drag to "Remove"
Add folders to collect icons.
・Folders can also be created in Favorites Tray and app list.
In Home Screen, Touch & Hold icon to place in folder
Handset Interface
Drag to another icon to group with
Folder is added, and two icons are saved in the folder.
Folder Operations
Changing Folder Names
In Home Screen, Tap folder Tap area to enter folder
name at bottom of window Enter folder name
・Change folder names the same way in Favorites Tray and
app list.
Placing Icons in Folder
In Home Screen, Touch & Hold icon Drag to folder
・Place icons the same way in Favorites Tray and app list.
Moving Icons Out of Folder
In Home Screen, Tap folder Touch & Hold icon
Drag it out of folder
・Move icons the same way in Favorites Tray and app list.
AQUOS zero
42
Deleting Folders
In Home Screen, Touch & Hold folder Drag to "Remove"
・Delete folders the same way in Favorites Tray and app
list.
・Applications in folder are also deleted.
Moving Icons/Widgets
Icons can also be rearranged in Favorites Tray and app list.
In Home Screen, Touch & Hold icon/widget
Making Home Screen Settings
Settable items are the following.
Item Description
Set whether to show dots with application
Notification
dots
Add
number on
notification
dots
Add icon to
Home screen
Allow Home
screen
rotation
icons for notifications.
See "Applications & Notifications" for
details.
Set whether to show number of
notifications with notification dots.
Set whether icon is added to Home Screen
after downloading new application.
Set whether to rotate Home Screen with
handset orientation automatically.
Drag to target location
Icon/widget is moved.
・To a folder: Drag icon to target folder.
Touch & Hold open area of Home Screen
Home settings
Set items
Settings are complete.
43
Icons at Display Top (Status Bar)
Indicators (new message notification, handset status, etc.)
appear at the top of Display.
Status Bar Layout
Notifications, warnings, etc. appear here. (Notification
Indicators)
Handset status and other information appear here.
(Status Indicators)
Main Notification Indicators
Notification Indicators appear on the left.
・Notification Indicators do not appear in lock screen.
Handset Interface
Indicator Description
Glove Mode On
Call (Dialing/Arriving/in Progress)
Call on Hold
Missed Call
New Answer Phone Message
New Voicemail
New SMS/+Message
New Email
New Gmail™
Alarm Sounding/Snoozing/Upcoming Alarm
Calendar Event Notification
Application Update Available
Application Installation Complete
Data Downloaded
Bluetooth® Data Reception Request
Screenshot Captured
Screenshot Failed
More Notifications
AQUOS zero
44
Main Status Indicators
Status Indicators appear on the right.
Indicator Description
Battery Strength
Charging
Battery Saver On
Signal Strength
No Signal (4G LTE/4G/3G)
4G LTE/4G Data in Use
3G Data in Use
Airplane Mode
Wi-Fi Connected
Bluetooth® Connected
Manner Mode (Vibe)
Manner Mode (Mute)
Wi-Fi Hotspot Tethering in Use
Do Not Disturb Set
Getting Location Information
NFC Ready
Answer Phone Set
Answer Phone Set (Message Recorded)
Alarm Set
NFC/Osaifu-Keitai® Lock Set
NFC/Osaifu-Keitai® Lock Set (SIM Card
2
only)
Hidden Statuses
Checking Notifications
(Notifications Window)
Open notifications and check handset status.
Opening Notifications Window
Drag Status Bar down
1
Notifications Window opens.
・
Alternatively, to open Notifications Window when Swipe
fingerprint for notifications is enabled, Flick Fingerprint
Sensor down. See "System Settings" and "Applications &
Notifications" for details.
Closing Notifications Window
Drag Notifications Window up
・
Alternatively, Tap .
・Alternatively, to close Notifications Window,
Swipe fingerprint for notifications is enabled, Flick
Fingerprint Sensor up.
1 Corresponding indicator appears when handset is connected
to FDD-LTE (SoftBank 4G LTE) or AXGP (SoftBank 4G).
Between these Networks, handset connects to SoftBank 4G
whenever possible.
2 Appears when a SIM Card with NFC locked on another
mobile phone is then installed in handset.
45
Notifications Window Layout
Notifications and active functions
Use corresponding functions.
Manage notifications.
Delete all notifications and close Notifications Window.
1 Usable functions depend on the notification. As an
example, dial or send an SMS to the phone number of a new
call.
1
Checking Notifications
Drag Status Bar down
Handset Interface
Notifications Window opens.
Deleting Notifications
Drag Status Bar down
Notifications Window Operations
Switching between Detailed & Simple Views for
Notifications in Notifications Window
In Notifications Window, Drag notification down/up with
two fingers at the same time, or Pinch/Spread
・Unavailable for some notifications.
Making Notification Settings
In Notifications Window, Drag notification left/right
Follow onscreen instructions
・Settable items depend on the notification.
Notifying Later
In Notifications Window, Drag notification left/right
・
To change notification time, Tap , then Snoozed for
1 hour , and select time.
・Unavailable for some notifications.
Notifications Window opens.
Flick notification left/right
Notification is deleted.
・Some notifications may not be deleted.
AQUOS zero
46
Deleting All Notifications
Drag Status Bar down
Notifications Window opens.
CLEAR ALL
Checking Notifications (Quick
Settings Window)
Tap icons to toggle functions on/off, etc.
Opening Quick Settings Window
Drag Status Bar down
Notifications Window opens.
All notifications are deleted.
・Some notifications may not be deleted.
Drag Status Bar down
Quick Settings Window opens.
・Alternatively, to open Quick Settings Window, Drag Status
Bar down with two fingers with Notifications Window
closed.
・
Alternatively, to open Quick Settings Window when Swipe
fingerprint for notifications is enabled, Flick Fingerprint
Sensor down twice. See "System Settings" and "Applications
& Notifications" for details.
Closing Quick Settings
Drag Quick Settings up
・
Alternatively, Tap .
・Alternatively, to close Quick Settings Window,
Swipe fingerprint for notifications is enabled, Flick
Fingerprint Sensor up.
Quick Settings Window Layout
Adjust Display brightness.
Toggle Wi-Fi on/off.
Toggle Bluetooth® function on/off.
Toggle Mobile Light on/off.
Toggle Location on/off.
Toggle RelaxView on/off.
Toggle Reader/Writer, P2P on/off.
Show cast screen.
Toggle Glove mode on/off.
Indicate position of Setting key sheet.
Toggle Manner mode (OFF / Vibe / Mute).
Toggle Airplane mode on/off.
Toggle Auto-rotate screen on/off.
Toggle Wi-Fi hotspot tethering on/off.
Toggle account sync on/off.
Toggle Battery Saver on/off.
Toggle Dolby Atmos on/off.
Open Edit screen for Quick Settings Window.
Open Settings.
2
1
47
Adding Setting Keys
In Quick Settings Window, Touch & Hold Setting
key below "Hold and drag to add tiles" Drag Setting
key to target location
Deleting Setting Keys
In Quick Settings Window, Touch & Hold Setting
key Drag to "Drag here to remove"
Handset Interface
Resetting Quick Settings Window
In Quick Settings Window, Reset
1 Flick Setting key area left/right to toggle sheets.
2 For details on Dolby Atmos, see "Sound Settings."
Customizing Quick Settings Window
Rearranging Setting Keys
In Quick Settings Window, Touch & Hold Setting
key Drag Setting key to rearrange it
AQUOS zero
48
Capturing Screenshots (Clip Now)
Slide finger along the edge of Display to capture a screenshot.
Enabling Clip Now
In Home Screen, Drag Favorites Tray to top of Display
(Settings) AQUOS Useful
AQUOS Useful menu opens.
Capturing Screenshots
Capture screenshots for saving as files.
・Some screens may not be capturable.
・
View captured screenshots in (Album), etc.
Touch upper left (upper right) corner of Display
Slide finger right/down (left/down) along edge of Display
Clip Now
Clip Now menu opens.
for "Clip Now" ( )
Screenshot is saved.
Clip Now is enabled.
・
Tap to disable Clip Now again ( ).
49
Setting Clip Now
Set sliding gesture for capturing screenshots.
In Home Screen, Drag Favorites Tray to top of Display
(Settings) AQUOS Useful Clip Now
Clip Now menu opens.
Clip Now
Scrolling Screen Automatically
(ScrollAuto)
Scroll the screen up and down automatically.
Enabling ScrollAuto
In Home Screen, Drag Favorites Tray to top of Display
(Settings) AQUOS Useful
AQUOS Useful menu opens.
Handset Interface
Tap item
Setting is complete.
Viewing Instructions for Clip Now
ScrollAuto
ScrollAuto menu opens.
ON/OFF ( )
In Clip Now menu, Help
ScrollAuto is enabled.
・
Tap ON/OFF to toggle on ( )/off ( ).
AQUOS zero
50
ScrollAuto Operations
Setting ScrollAuto to Applications
In ScrollAuto menu, Set Apps Tap application name
・
Tap application name to toggle on ( )/off ( ).
・If confirmation appears, follow onscreen prompts.
Setting Whether to Show Status Bar Indicator
while Running Target Applications
In ScrollAuto menu, Notify in status bar
・
Tap Notify in status bar to toggle on ( )/off
( ).
Using ScrollAuto
The feature may not follow the setting with certain
applications.
Drag up slowly
appears.
・
When Display is Dragged down, appears instead.
Slide finger to and release
Screen scrolls automatically.
・If confirmation appears, follow onscreen prompts.
・
To change scrolling speed, Tap or .
・Screen may not scroll depending on where you start
Dragging.
・Scroll stops when Display is Tapped or after five minutes.
ScrollAuto Usage Note
ScrollAuto does not work when Display is Flicked or
Dragged quickly.
ScrollAuto supports vertical scrolling only.
Phone
Placing/Answering Calls...................................................52
Optional Services..............................................................56
Handset Phone Number.................................................... 63
Making Phone Settings.....................................................63
Address Book.................................................................... 65
52
Placing/Answering Calls
How to dial directly to make a call and answer a call, as well
as options when a call is arriving/during a call are described.
Support for VoLTE/VoLTE (HD+) and
HD Voice
Handset supports VoLTE/VoLTE (HD+) and HD Voice for
high-quality call sound. See "Using VoLTE/VoLTE (HD+)"
and "HD Voice" for details.
Placing Calls
Handset dials number. Call begins when other party
answers.
In Home Screen, (Phone)
Phone opens.
Dialpad window opens.
Use onscreen dialpad to enter number
To end call,
Call ends.
Emergency Calls
Emergency Location Report
Making emergency calls (110, 119 or 118) automatically
reports handset location to corresponding agency (police,
etc.). This system is referred to as Emergency Location
Report, and notifies location based on positioning from
base stations.
・Location Report does not incur registration/transmission
fees.
・Location/signal conditions affect positioning accuracy.
Always provide location and call purpose.
・Hiding Caller ID (using 184, etc.) cancels Location Report.
However, corresponding agency may obtain location
information in life threatening situations.
・Location Report is not sent for calls made while outside
Japan.
・Include area code for landline numbers.
・
To correct number, Tap to delete digit(s), then enter
correct number.
After Making an Emergency Call with Reject
Call Enabled
Reject call is disabled for about two hours to receive calls
from corresponding agency. To manually enable Reject call
again after making an emergency call:
In Home Screen, (Phone) Settings Call
blocking RESTORE PREVIOUS SETTINGS TO BLOCK
CALLS. YES
53
Calling Emergency Number When
Handset Screen is Locked
In lock screen, Flick up Emergency Enter number
for emergency service
・Use if method for unlocking screen is setting other than
None or Swipe . See "Setting Screen to Unlock by
Tracing Pattern," "Requiring Lock No. (PIN) Entry for
Unlocking Screen," and "Setting Screen to Unlock with
Password" for details on screen lock methods.
Troubleshooting
Q. Call does not connect
A. Did you dial all digits for the number? Dial all digits
for numbers starting with a "0" area code, etc.
A. Is the signal weak? Change locations and call again.
Emergency Call Cautions
Answering Calls (Display Off)
Flick up when call is arriving
Phone
Call connects.
To end call,
Areas Where Usable
Emergency calls from handset can be made only in SoftBank
service areas.
Airplane Mode
Note that emergency calls cannot be made in Airplane
mode. Drag Status Bar down and cancel it.
Phone Window Layout
Call ends.
Missed Calls
For unanswered calls, notification appears in lock screen.
Search field.
Search contacts. Tap to voice search.
Show favorites.
Show dialpad.
Open menu.
Show contacts.
Show call history.
Notification
・Tap notification twice to check missed call records and
call back as needed.
・
When screen is unlocked, appears on Status Bar.
Drag Status Bar down for Notifications Window, then
Tap notification. When CALL BACK / MESSAGE appear
below notification, Tap to call back or send SMS.
AQUOS zero
54
Arriving Call/Answer Phone Operations
Answering with Answer Phone
As call is arriving, Flick up Absence Memo
・
When screen is unlocked, Incoming call Flick
up Absence Memo .
Playing Back Answer Phone Messages
In lock screen, Tap notification twice Tap message
・When screen is unlocked, Drag Status Bar down for
Notifications Window, then Tap notification Tap
message.
・
To stop playback, Tap Pause .
Editing Subjects of Answer Phone Messages
In Home Screen, (Phone) Settings
Calls Answer phone Answer phone list
Touch & Hold message Edit Subject Enter subject
name OK
Answering Calls (Display On)
When call is arriving, ANSWER
Call connects.
To end call,
Copying Answer Phone Messages to Internal
Storage
In Home Screen, (Phone) Settings
Calls Answer phone Answer phone list
Touch & Hold message Export 801SH Select
where message is saved SELECT OK
Rejecting Arriving Calls
As call is arriving, Flick down
・
When screen is unlocked, Tap DECLINE .
Not Answering Call and Sending SMS
As call is arriving, Flick up Tap message to send
・
When screen is unlocked, Incoming call Flick
up Tap message to send.
・
Tap Write your own... to create and send message.
Forwarding Arriving Calls
As call is arriving, Flick up Forwarding
・
When screen is unlocked, Incoming call Flick
up Forwarding .
・Set a phone number to forward calls to beforehand. See
"Call Forwarding" for details.
Call ends.
Stopping Ringtone and Vibration
As call is arriving, Volume Up/Volume Down Key
Call Window Layout/In-Call Operation
Other party photo
Other party name/number
HD Voice ( )/HD+ Voice ( ) call in progress
Mute own voice.
Show dialpad.
Add call.
End call.
Call time.
Use Speakerphone.
Place call on hold.
Open menu.
In-Call/Voice Memo Operations
Adjusting Call Volume
Editing Subjects of Voice Memos
In Home Screen, (Phone) Settings
Calls Answer phone Voice Memo List
Touch & Hold message Edit Subject Enter subject
name OK
Copying Voice Memos to Internal Storage
In Home Screen, (Phone) Settings
Calls Answer phone Voice Memo List
Touch & Hold message Export 801SH Select
where message is saved SELECT OK
Troubleshooting
Q. Difficulty with call
A. It may be difficult to make a call in a location with
noise.
A. Check the call volume when using Speakerphone. It may
be difficult to make a call with a raised call volume.
Q. The other party cannot hear me
A. Are you covering Mic/Recorder Mic on the bottom
surface of handset with your finger, etc.? Make sure
not to cover Mic/Recorder Mic.
A. Have you muted handset? The other party cannot hear
you if handset is muted.
55
Phone
During call, Volume Up/Down Key
Setting Whether to Use Noise Suppression
Enable Noise suppression for clearer other-party voice.
During call, (Menu) Clear talk
・
Tap Clear talk to toggle on ( )/off ( ).
Setting Whether to Use Slow Talk
Enable Slow talk for slower other-party voice.
During call, (Menu) Slow talk
・
Tap Slow talk to toggle on ( )/off ( ).
Recording Call (Voice Memo)
During call, (Menu) Voice Memo
・
To end recording, Tap Stop .
Playing Back Voice Memos
In Home Screen, (Phone) Settings
Calls Answer phone Voice Memo List Tap
Voice Memo
・
To stop playback, Tap Pause .
Q. Sound experiences popping during a call
A. Are you moving location during a call? Popping may
occur when switching areas for a better signal. This is
not a malfunction.
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Using VoLTE/VoLTE (HD+)
VoLTE (Voice over LTE) is a system enabling voice calls over
LTE networks. Compared to voice calls over conventional 3G
connections, high-sound quality calls and reduced time until
ringtones sound are possible. VoLTE (HD+) provides a clearer
and more natural quality call than conventional VoLTE.
・VoLTE/VoLTE (HD+) are available when the counterpart
model is respectively a VoLTE- or VoLTE (HD+)-compatible
model from SoftBank/Y!mobile. In addition, it is necessary
for both handset and the counterpart model to be within
the SoftBank 4G LTE (FDD LTE) service area, with "4G
(recommended)" and "Enhanced 4G Mode" enabled.
・VoLTE is unavailable during international roaming.
Disabling VoLTE/VoLTE (HD+)
In Home Screen, Drag Favorites Tray to top of Display
(Settings) Network & internet Mobile
network Advanced Enhanced 4G Mode (
)
・
Tap Enhanced 4G Mode to toggle on ( )/off
( ).
Optional Services
Use these optional services for voice calls:
Optional Services
The following optional services are available.
Service Description
Call
Forwarding
Voicemail
Call Waiting
Group Calling1Merge multiple calls.
Notify Caller
ID
Call Barring
1 Requires separate subscription.
Divert all/unanswered calls to a preset
number.
Divert all/unanswered calls to Voicemail
Center; access messages via handset/
touchtone phones.
1
Answer calls during a call.
Send or hide your number when placing
calls.
Restrict incoming/outgoing calls by
conditions.
VoLTE/VoLTE (HD+) Cautions
VoLTE/VoLTE (HD+) use 4G network service, and are
unavailable when 4G network service is disabled on
handset. If VoLTE/VoLTE (HD+) are unavailable, follow
the steps below to check whether 4G network service is
enabled ( ).
In Home Screen, Drag Favorites Tray to top of
Display (Settings) Network & internet
Mobile network Advanced Preferred network
type
・
If disabled ( ), Tap 4G (recommended) to enable it
( ).
HD Voice
HD Voice supports a wide range of audio tones for clearer,
more natural-quality voice calls.
・Available when the counterpart model is an HD Voice-
compatible model from SoftBank/Y!mobile.
・HD Voice is compatible with VoLTE and 3G network. Use HD
Voice with VoLTE for voice calls of even higher quality.
Call Forwarding
In Home Screen, (Phone)
57
Always forward / When busy / When unanswered /
When unreachable
Phone opens.
Settings Calls
Call forwarding
Divert menu opens.
・
Tap Always forward to set whether to always forward
calls.
・
Tap When busy to set whether to forward a new call
during a call.
・
Tap When unanswered / When unreachable to set
whether to forward a call when unable to answer.
Enter forwarding number TURN ON
Call Forwarding is set.
Phone
Call forwarding settings open.
・
After Tapping When unanswered , enter forwarding
number, Tap WAIT TIME and select ring time as needed.
Call Forwarding Operations
Changing Forwarding Number
In divert menu, enter number UPDATE
Canceling Call Forwarding
In divert menu, TURN OFF
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Voicemail
In Home Screen, (Phone)
Phone opens.
Settings Calls
Always forward / When busy / When unanswered /
When unreachable
Divert menu opens.
・
Tap Always forward to set whether to always divert calls
to Voicemail Center.
・
Tap When busy to set whether to divert a new call during
a call to Voicemail Center.
・
Tap When unanswered / When unreachable to set
whether to divert a call when unable to answer to Voicemail
Center.
Call forwarding
Call forwarding settings open.
VOICEMAIL
・
For When unanswered , Tap WAIT TIME and select ring
time as needed.
TURN ON
Voicemail is set.
59
Voicemail
Voicemail and Answer Phone
Voicemail and Answer Phone differ mainly in the following
ways.
・Voicemail: Messages are held at the Voicemail Center.
Messages are held even when handset is not turned on
or outside a service area. Message playback is subject to
your subscription call charges.
・Answer Phone: Messages are held on handset. Use Answer
Phone only when handset is turned on or within a service
area.
When New Message is Recorded
appears on Status Bar. To play message, Tap
Voicemail in Notifications Window, then follow voice
guidance.
Canceling Voicemail
In divert menu, TURN OFF
Call Waiting
Requires separate subscription.
In Home Screen, (Phone)
Phone
Phone opens.
Settings Calls
Additional settings
Additional settings appear.
Call waiting ( )
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Call Waiting is set.
60
When Call Arrives during Another Call
A tone sounds; Flick up to begin call.
Canceling Call Waiting
In Additional settings, Call waiting ( )
Group Calling
Requires separate subscription.
During a call, (Add call)
Notify Caller ID
In Home Screen, (Phone)
Phone opens.
Settings Calls
Phone opens.
Enter number
Call is added.
・
Alternatively, in Phone, Tap for contact to add.
When call connects, (Merge)
Additional settings
Additional settings appear.
Group Calling starts.
Call Barring
61
Caller ID Network default / Hide number / Show
number
Caller ID is set.
・
Set to Network default to notify number.
Restrict outgoing/incoming calls and SMS messages.
・When attempting to place/send a call/SMS while calling is
restricted, a message appears. Message may take time to
appear in some areas.
Restriction Description
- All outgoing calls
Restrict all outgoing calls.
- Bar int'l call
Restrict international calls; while outside
Japan, calls within current country are
Bar outgoing
calls
Bar incoming
calls
Reject call
allowed.
- Local & home only
Restrict international calls; while outside
Japan, calls within current country and to
Japan are allowed.
- Stop all outgoing calls
Cancel all outgoing call restrictions.
- Restrict all incomings
Restrict all incoming calls.
- Bar if abroad
Reject calls while outside Japan.
- Stop all incoming calls
Cancel all incoming call restrictions.
- Specified numbers
Reject calls from specified numbers.
- Number not sent
Reject calls from unnotified numbers.
Phone
In Home Screen, (Phone)
Phone opens.
Settings Calls
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SoftBank call settings Call barring
Call barring menu opens.
Bar outgoing calls / Bar incoming calls / Reject call
Rejecting Calls from Unnotified Numbers
In Call barring menu, Reject call Number not sent
( )
Troubleshooting
Q. Calling is not barred
A. Are you using Call Forwarding or Voicemail? Calling
may not be barred even if All outgoing calls and
Restrict all incomings are set.
Follow onscreen prompts
Restriction is set.
Call Barring Operations
Setting Call Barring
In Call barring menu, Bar outgoing calls / Bar incoming
calls Tap barring method Restrict / Not
restrict
Canceling All Outgoing Call Restrictions
In Call barring menu, Bar outgoing calls Stop all
outgoing calls YES
Canceling All Incoming Call Restrictions
In Call barring menu, Bar incoming calls Stop all
incoming calls YES
Rejecting Calls from Specified Numbers
In Call barring menu, Reject call Specified
numbers ADD A NUMBER Enter number
BLOCK
63
Handset Phone Number
Checking Your Phone Number
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Settings appear.
・Handset number is shown below "Phone number."
Making Phone Settings
Making Phone Settings
Check phone information and make settings. Settable items
are the following.
Item Description
- Sort by
Change the sort order of callers/callees in
Display
options
Sounds and
vibration
Quick
responses
Calls
Call blocking Set numbers to block calls from.
Voicemail
About
Call History.
- Name format
Change how caller/callee names are
displayed in Call History.
- Phone ringtone
Set Phone ringtone.
- Also vibrate for calls
Enable vibration when calls arrive.
- Keypad tones
Enable confirmation tones when Tapping
dialpad.
Edit an SMS message for when unable to
answer a call.
- Call forwarding
Make Call Forwarding settings.
- Additional settings
Set Caller ID and Call Waiting.
- Answer phone
Set Answer phone.
- SoftBank call settings
Set international calling and call barring.
- Notifications
Make notification settings.
- Advanced Settings
Check Voicemail settings.
Check build version, open source license,
privacy policy, and terms of service.
Phone
In Home Screen, (Phone)
Phone opens.
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Settings
Phone settings open.
Set each item
Setting is complete.
Phone Setting Operations
Setting Ringtone
Setting/Canceling Answer Phone
In Phone settings, Calls Answer phone Answer
phone Mannermode / ON / OFF
Checking Answering Message for Answer Phone
In Phone settings, Calls Answer phone
Answering message confirm Touch & Hold "Answering
message content" Play
Setting Answering Time for Answer Phone
In Call settings, Calls Answer phone Answer
time setting Select time SET
・If arriving calls are disconnected before answer time that
is set for Answer phone passes, disable Call Forwarding
or Voicemail.See "Call Forwarding" and "Voicemail" for
details on Call Forwarding or Voicemail.
In Phone settings, Sounds and vibration Phone
ringtone Tap ringtone OK
Setting Whether Handset Vibrates for Incoming
Calls
In Phone settings, Sounds and vibration Also
vibrate for calls
・
Tap Also vibrate for calls to toggle on ( ) / off
( ).
Setting Whether Dialpad Tones Sound
In Phone settings, Sounds and vibration Keypad
tones
・
Tap Keypad tones to toggle on ( ) / off ( ).
Editing SMS Message to Send to Caller when
Unable to Answer
In Phone settings, Quick responses Tap message to
edit Enter message OK
Checking Storage Available and Recordable
Number of Answer Phone Messages and Voice
Memos
In Phone settings, Calls Answer phone Current
storage status
Address Book
Save phone numbers and mail addresses as well as birthdays,
nicknames, etc.
Set ringtones for each contact as needed.
Address Book Caution
Contacts may be altered/lost if handset is left uncharged
or due to accidents, malfunctions, repairs, handset
upgrade/replacement, mishandling, etc. Back up important
contacts and other data regularly. SoftBank Corp. is not
liable for any damages resulting from loss/alteration of
contacts.
Adding New Contacts
In Home Screen, Drag Favorites Tray to top of Display
Window for saving new contact opens.
・If confirmation appears, follow onscreen prompts.
Set/enter each item SAVE
65
Phone
(Address Book)
Address Book opens.
Contact is saved.
Operations when Saving Contacts
Showing Other Savable Items
In window for creating new contact, More fields
・Save residential address, chat, memos, etc.
Setting (Labels) Groups
In window for creating new contact, More fields
Label Tap label ( )
・Log in to your Google account beforehand.
・
To add a new label, Label Create new... Enter
name of label OK
Saving Type of Phone Number, Etc.
In window for creating new contact, Tap type to
save
・
For Custom, enter type name OK .
Deleting Entered Phone Number, Etc.
In window for creating new contact, for item
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Syncing with Contacts on Server
Sync handset Address Book with Google contacts on server.
Also sign in to a Google Account before syncing with a
non-Google Account.
In Home Screen, Drag Favorites Tray to top of Display
(Settings) Accounts Tap account to sync
Account sync Contacts ( )
Dialing from Contacts
In Home Screen, (Phone)
Phone opens.
Contacts appear.
・Alternatively, to open Contacts in Home Screen, Drag
Favorites Tray to top of Display (Address Book).
Tap contact
Contact opens.
Tap number
67
Handset dials number. Call begins when other party
answers.
Phone
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Messaging
Sending Messages (＋メッセージ (+Message))................ 70
Using Gmail....................................................................... 71
Using Email........................................................................74
70
Sending Messages (＋メッセージ
(+Message))
Sending New Messages
In Home Screen, (＋メッセージ)
Tap recipient
Message window opens.
・To send to a number/mail address not saved in contacts,
Enter number/mail address Tap Add and create
message.
Tap message entry field
New message
Enter message
Message is sent.
Using Gmail
71
Use Gmail (Google's webmail service) as well as your work/
personal email.
Setting an Account
Set up a Google Account or an email account to use Gmail.
When activating (Gmail) for the first time, account setup
menu appears; complete setup.
・Account setup menu does not appear if you are already
signed in to a Google Account.
・To use your existing account, information such as username
(user ID), password, and server name is required.
In Home Screen, Drag Favorites Tray to top of Display
(Google) (Gmail)
Follow onscreen prompts
Account setup is complete.
Messaging
Account setup menu opens.
・If confirmation appears, follow onscreen prompts.
Add an email address
Tap account type
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Creating/Sending Gmail
In Home Screen, Drag Favorites Tray to top of Display
Enter recipient, subject and text
Message is sent.
Operations when Creating Message
(Google)
(Gmail)
Adding Cc/Bcc Recipients
In message composition window, in Recipient field
Enter recipient
Attaching Files
In message composition window, Attach file
Select where file is saved Select file
・
To attach files saved in Google Drive, select Insert from
Drive .
Selecting Recipients from Address Book
In message composition window, Add from
Contacts Select recipient
Setting Confidential Mode
In message composition window, Confidential
mode Set each item SAVE
Message list opens.
Message composition window opens.
Saving Current Message as Draft
While creating message, Save draft
Discarding Current Message
In message composition window, Discard
DISCARD
73
Opening New Gmail
When message arrives, new message notification appears in
lock screen.
In lock screen, Tap new message notification twice
Message window opens.
・For two or more new messages, message list opens; Tap one.
・
When screen is unlocked, or appears on Status Bar.
Drag Status Bar down, then Tap notification.
Opening Gmail
In Home Screen, Drag Favorites Tray to top of Display
Messaging
(Google)
(Gmail)
Message list opens.
Tap message
Message window opens.
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Operations when Opening Messages
Replying to Messages
In message window, for message to reply to
Create message
・
To reply to all, for message to reply to Reply all .
・
Alternatively, at bottom of message window, Tap Reply
/ Reply all .
Forwarding Messages
In message window, for message to forward
Forward Create message
・Alternatively, at bottom of message window, Tap
Forward .
Resetting Messages as Unread
In message window,
・Alternatively, in message list, Tap icon for message to
reset as unread ( ) .
Using Email
Send/receive email using (Email), an email-only
application.
Setting an Account
Set up an email account to use email.
When activating (Email) for the first time, account setup
menu appears; complete setup.
・Information such as username (ID), password, and server
name is required.
In Home Screen, Drag Favorites Tray to top of Display
(Tools) (Email)
Deleting Messages
In message window,
・Alternatively, in message list, Tap icon for message to
delete ( ) .
Archiving Messages
In message window,
・Alternatively, in message list, Tap icon for message to
archive ( ) .
Syncing Accounts Manually
In message list, Drag down
・Sync sent and received messages manually at any time
regardless of the automatic sync settings.
Account setup menu opens at first activation.
・If confirmation appears, follow onscreen prompts.
Follow onscreen prompts to set up account
Account setup is complete.
Creating/Sending Email
In Home Screen, Drag Favorites Tray to top of Display
(Tools) (Email)
75
Saving Current Message as Draft
While creating message, Save draft
Discarding Current Message
In message composition window, Discard
DISCARD
Adding Quick Response Text
In message composition window, Insert quick
response Select text
Message list opens.
Message composition window opens.
Enter recipient, subject and text
Opening New Email
When message arrives, new message notification appears in
lock screen.
In lock screen, Tap new message notification twice
Message window opens.
・For two or more new messages, message list opens; Tap one.
・
When screen is unlocked, appears on Status Bar. Drag
Status Bar down, then Tap notification.
Messaging
Message is sent.
Operations when Creating Message
Adding Cc/Bcc Recipients
In message composition window, in Recipient field
Enter recipient
Attaching Files
In message composition window, Attach file
Select where file is saved Select file
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Opening Email
In Home Screen, Drag Favorites Tray to top of Display
(Tools) (Email)
Message list opens.
Tap message
Syncing Accounts Manually
In message list, Drag down
・Sync sent and received messages manually at any time
regardless of the automatic sync settings.
Message window opens.
Operations when Opening Messages
Replying to Messages
In message window, Create message
・
To reply to all, Reply all .
Forwarding Messages
In message window, Forward Create message
Resetting Messages as Unread
In message window,
・Alternatively, in message list, Tap icon for message to
reset as unread ( ) .
Deleting Messages
In message window, OK
・Alternatively, in message list, Tap icon for message to
delete ( ) OK .
Internet
Using the Internet (Chrome)............................................78
78
Using the Internet (Chrome)
Use Chrome simply by entering words to search for or URLs.
TLS
TLS (Transport Layer Security) is a protocol for encrypting
sent/received data. While in a screen connected by
TLS, data is encrypted to safely send/receive private
information, credit card numbers, corporate secrets,
etc., and provide protection against online threats
(eavesdropping, falsification, impersonation, etc.).
TLS Caution
When opening a secured page, users must decide as their
responsibility whether or not to open the page with use
of TLS. SoftBank Corp. and the Certification Authorities
Symantec Website Security G.K. and Cybertrust make no
guarantees whatsoever to users regarding security of TLS.
Using Chrome
Enter search string or URL
Search results appear or a Website opens.
Chrome Operations
Opening New Tabs
Open multiple Websites in different tabs to switch
between them easily.
In Chrome, New tab
・
To switch tabs, Tap and then target tab.
・
Number in changes with number of tabs.
In Home Screen, (Chrome)
Chrome activates.
・If confirmation appears, follow onscreen prompts.
Tap Text entry field
Opening Recent Tabs
In Chrome, Recent tabs Tap tab
Viewing Websites without Leaving Browsing
History, Cookies, Etc.
In Chrome, New incognito tab Follow onscreen
prompts
Closing Tabs
In Chrome, for tab
・Alternatively, Flick tab left/right to close.
・
Number in changes with number of tabs.
Searching within Website
In Chrome, Find in page Enter search text
Search results are highlighted.
Saving (Downloading) Images
In Chrome, Touch & Hold image Download image
・
appears on Status Bar when image is saved
(downloaded). To open the image, Tap download complete
notification in Notifications Window.
・
Open saved (downloaded) image from (Contents
Manager), (Album), etc.
Opening Saved (Downloaded) Image, Etc.
In Home Screen, Drag Favorites Tray to top of Display
(Contents Manager) Tap image, etc.
・
When menu appears, Tap Downloads .
79
Adding Bookmarks
In Home Screen, (Chrome)
Chrome activates.
Show Website to add
Internet
( )
Current Website is added to Bookmarks.
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Bookmark Operations
Editing Bookmarks
In Chrome, Bookmarks for bookmark to
edit Edit Edit each item
Moving Bookmarks
In Chrome, Bookmarks for bookmark to
move Move Select location
・SoftBank folder and bookmarks in SoftBank folder cannot
be moved.
Deleting Bookmarks
In Chrome, Bookmarks for bookmark to
delete Delete
Checking Browsing History
In Home Screen, (Chrome)
Chrome activates.
History
History window opens.
Tap record
Website opens.
Setting Chrome
81
Make Chrome settings. Settable items are the following.
Item Description
Sign in to
Chrome
Search engine Select a search engine.
Autofill and
payments
Passwords
Notifications Make notification settings.
Privacy
Accessibility Set text size, etc.
Site settings
Languages Make language settings.
Data Saver
About Chrome
Sign in to your Google Account and make
settings for bookmarks, history, etc. View
account information.
Enable or disable automatic form entry, or
edit address and credit card information.
Enable or disable the saving of user
names and passwords by websites,
confirm/delete websites that have saved
passwords, etc.
Set whether to show suggestions for an
access error, whether usage and error
reports are sent, etc.
Set whether to allow cookies, enable
JavaScript, etc.
Set whether to economize data usage
by compressing Websites before reading
them.
View version information, etc. about
Chrome.
Settings Set items
Settings are complete.
・For some items, additional settings may appear when
Tapping the item.
Internet
In Home Screen, (Chrome)
Chrome activates.
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Camera
Capturing Photos/Videos................................................. 84
84
Capturing Photos/Videos
Photos and videos taken with handset are saved to handset
(internal storage).
Camera Cautions
General Use
Mind etiquette when using Camera.
Test Camera before shooting special moments.
Do not use Camera in places where shooting is prohibited.
Shot images may not be used/transferred without
copyright holder (photographer) permission, except for
personal use.
If Lens Becomes Dirty
Fingerprints/smudges on lens prevent capturing of clear
images. Wipe lens with a soft cloth beforehand.
Avoid Exposure to Direct Sunlight
Be careful not to expose lens to direct sunlight for long
periods. May discolor color filter and affect color of
images.
Drag shooting mode at bottom to right and select Picture
Photo Viewfinder (Back Camera) appears.
Aim Back Camera at subject
Mobile Light Warning
Do not turn on Mobile Light close to eyes, look directly at
Mobile Light when on, or shine Mobile Light in eyes; may
affect eyesight or cause other problems.
Capturing Photos
In Home Screen, (Camera)
・Drag up/down to adjust brightness.
・Pinch/Spread to zoom out/in.
・Tap subject for focus lock. To cancel, Tap area outside the
focus mark.
/ Volume Up/Down Key
Shutter clicks and photo is saved.
・If focus is locked, alternatively, Tap the focus mark to
capture photo.
・
To capture continuously, Touch & Hold or Press Volume
Up/Down Key for 1+ seconds.
Troubleshooting
Q. Camera exits suddenly
A. Continuing to use Camera while handset is warm causes
warning to appear, after which Camera saves captured
image data and exits.
A. Camera exits automatically after a period of inactivity.
Q. Images are dark/grainy
A. Is there a strong light near the subject, or a strong
light source in the screen? Avoid letting a strong light
source (the sun, light, etc.) in the screen. Leaving
handset in a warm place for a long time or where
Camera is in direct sunlight for a long time may affect
image quality.
Q. Images captured with Mobile Light appear whitish
A. A finger or cover near the lens can reflect light from
Mobile Light and cause captured images to appear
whitish.
Photo Viewfinder (Back Camera) Layout
Photo Viewfinder (Front Camera)
Layout
Selfie Flash
Entire screen fires in place of a flash; people appear
bright in selfies taken at night.
Adjustment bar
Set manually.
Bokeh background soft focusing
AQUOS beauty
Set whether to use AQUOS beauty function.
AQUOS beauty setting icon
Adjust skin tone, diminutive features, color, brightness,
and large eyes.
Reset icon
Reset manual adjustments.
1
2
2
3
85
Camera
Recognition icon
Subject recognized by AI (person ( ), dog ( ), cat
( ), cuisine ( ), flowers ( ), evening view ( ),
fireworks ( ), B&W ( )).
Capture photo.
Shooting menu
Change shooting scene.
Front/Back Camera switch
Switch between Front Camera and Back Camera.
Mobile Light
Change Mobile Light setting.
Settings
Access various Camera settings.
HDR indicator
Appears when HDR function activates for capture.
Album/thumbnail
Open Album, or view immediately captured photo/video.
Shooting mode
Drag left/right to change shooting modes ( Video /
Picture / Slow Video / Time Laps ).
1
2
1 Appears after Tapping Bokeh icon or AQUOS beauty setting
icon.
2 Appears when Flicking right edge of Display to the left.
3 Appears when AQUOS beauty function is enabled.
・Indicators shown in Viewfinder and available functions/
settings vary depending on Camera type and shooting mode/
scene.
1 Appears during AI Auto .
2 Appears when Auto HDR is enabled.
・Indicators shown in Viewfinder and available functions/
settings vary depending on Camera type and shooting mode/
scene.
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Recording Videos
In Home Screen, (Camera)
Drag shooting mode at bottom to right and select Video
Tone sounds and video is saved.
Troubleshooting
Q. Camera exits suddenly
A. Continuing to use Camera while handset is warm causes
warning to appear, after which Camera saves captured
image data and exits.
A. Camera exits automatically after a period of inactivity.
Q. Images are dark/grainy
A. Is there a strong light near the subject, or a strong
light source in the screen? Avoid letting a strong light
source (the sun, light, etc.) in the screen. Leaving
handset in a warm place for a long time or where
Camera is in direct sunlight for a long time may affect
image quality.
Video Viewfinder appears.
・
Drag shooting mode at bottom to left and select Slow
Video to capture video with smoother motion than normal.
・
Drag shooting mode at bottom to left and select Time
Laps to capture video where passage of time is sped up for
a compressed-time video.
Aim Back Camera at subject
・Drag up/down to adjust brightness.
・Pinch/Spread to zoom out/in.
・Tap subject for focus lock. To cancel, Tap area outside the
focus mark.
Q. Images captured with Mobile Light appear whitish
A. A finger or cover near the lens can reflect light from
Mobile Light and cause captured images to appear
whitish.
Video recording starts (window while capturing).
・
During capture, Tap or Press Volume Up/Down Key to
capture a photo.
Video Viewfinder Layout
Settings
Access various Camera settings.
Mobile Light
Change Mobile Light setting.
Front/Back Camera switch
Switch between Front Camera and Back Camera.
Shooting menu
Change shooting scene.
Capture video.
Album/thumbnail
Open Album, or view immediately captured photo/video.
Shooting mode
Drag up/down to change shooting modes ( Video /
Picture / Slow Video / Time Laps ).
87
Camera
・Indicators shown in Viewfinder and available functions/
settings vary depending on Camera type and shooting mode/
scene.
Video Viewfinder Layout While
Capturing
Mobile Light
Change Mobile Light setting.
Captured photo
Appears after capturing photo while capturing a video.
Shooting time
Battery level
Stop capturing.
Photo capture
・Indicators shown in Viewfinder and available functions/
settings vary depending on Camera type and shooting mode/
scene.
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Music & Images
Listening to Music (Play Music)...................................... 90
Viewing & Managing Photos/Videos (Album)..................92
90
Listening to Music (Play Music)
Play Music
Playing High-Resolution Audio
Handset supports high-resolution audio playback.
Requires commercially available headphone or speaker
compatible with high-resolution audio.
(Output to Earphones-Microphone Jack on 3.5mm
Earphones Adapter connected to External Connection Jack.)
Playable music formats are those with a combined
quantization bit rate and sampling frequency of 16 bits
and 64 kHz or more, or 24 bits and 44.1 kHz or more, and
that are WAVE, FLAC, or DSD (DSF, DSDIFF)*.
(*Converted and played back in Linear PCM.
DSD:2.8224/1 bit and 5.6448 MHz/1 bit converted to
PCM:176.4 kHz/24 bits
DSD:11.2896/1 bit and 22.5792 MHz/1 bit converted to
PCM:352.8 kHz/24 bits)
Handset compatible with Qualcomm® aptX™ HD audio.
When connected to a Qualcomm® aptX™ HD audio device,
output is at 48 kHz/24 bits.
Music library
Music library opens.
ARTISTS / ALBUMS / SONGS / GENRES
File Formats
Supported file formats:
・3GPP, MPEG-4, ADTS raw AAC, FLAC, MP3, MIDI, XMF,
RTTTL/RTX, OTA, iMelody, OGG Vorbis, WAVE
Playing Music
In Home Screen, Drag Favorites Tray to top of Display
(Google) (Play Music)
Listen Now opens.
Tap item Tap song
Song plays.
・
For SONGS (in ), Tap song directly.
・Depending on category, after Tapping an item, Tap another
item (e.g., album name).
Opening Music Playback Screen
・If confirmation appears, follow onscreen prompts.
While playing song, Drag playback bar at Display bottom up
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Music Playback Screen Layout
Song image
Toggle repeat all songs, repeat current song, normal
playback.
Drag slider to adjust playback position.
Song rating
Play previous song/play current song from beginning.
Song image/return to music list.
Song title/artist
Show playback queue (list of songs to be played).
Add to playlist, go to artist, etc.
Toggle shuffle playback on/off.
Play next song.
Song rating
Pause/play.
Creating Playlists
In Home Screen, Drag Favorites Tray to top of Display
(Google) (Play Music)
Listen Now opens.
・If confirmation appears, follow onscreen prompts.
Music library for item/song to add to
playlist Add to playlist
Music & Images
NEW PLAYLIST
Enter name and description CREATE PLAYLIST
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Playlist is created.
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Adding Currently Playing Song to a
Playlist
In Music Playback screen, Add to playlist Tap
playlist name
Song is added to playlist.
Viewing & Managing Photos/
Videos (Album)
Playing Videos Compatible with Dolby
VisionTM
Once a video compatible with Dolby Vision plays, the view
mode setting appears in Notifications Window. Select a
view mode.
Viewing Photos/Videos
View captured/downloaded photos and videos.
Image File format
Photo JPEG, PNG, GIF, BMP, WebP, HEIF
Video 3GPP, MPEG-4, MPEG-TS, WebM, Matroska
In Home Screen, Drag Favorites Tray to top of Display
(Album)
Photo/video list appears.
・Flick up/down for hidden photos/videos.
Tap photo/video
Photo/video opens (file view window).
・If confirmation appears, follow onscreen prompts.
・
For video playback, Tap , then follow onscreen prompts.
enable With photos ( ) and Tap to also play
photos captured during video capture (Video with Photos
Playback screen).
Alternatively, in file view window for photos captured
while taking a video, Tap to play a video.
・
appears for photos/videos that are set to be hidden.
・
appears for photos captured with Intelligent Framing.
Tap photo, then Tap in file view window, and at
Display bottom the original image (captured photo)
and a recommended image (intelligently framed photo)
appear. Flick screen left/right to toggle original and
recommended images. may not appear immediately
after activating handset. Activate Album again after
waiting a while.
Photo/Video Viewing Operations
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About Photo/Video List
Photo/Video List Categories
Tap to show file categories ( All , Date , Folder
, Event and Map ) below "View Change". Tap category
to access files sorted into the category. Alternatively,
to show file categories, Flick left edge of Display to the
right.
・
When activating Album for the first time, All photo/
video list opens. Album activates in the last-used state
thereafter (photo/video list or folders view).
Filtering Files in Photo/Video List
Tap for filter criterion ( All Video / Slow Motion
/ Rapid Shooting pic / Background Blur ) in "Filter
Change." Tap filtering type to access photos/videos sorted
into the filter. Flick left edge of Display to the right.
・
To cancel filter, Tap .
Icons Appearing for Photos/Videos in Photo/
Video List
Icon appears for photos/videos, indicating corresponding
shooting mode or setting specified for them.
・
appears for photos captured with Rapid Shooting pic.
Tap photo, then Tap in file view window, to open
photos as index at Display bottom (Rapid Shooting pic
index window).
・
appears for photos captured in DeFocus mode. Tap
photo, then in file view window, Drag left/
right to adjust intensity of defocusing effect.
・
appears for photos captured with an application
capable of 360-degree panorama shots. Tap photo, then
Tap in file view window, to view photo rotatable
360 degrees from left to right, and top to bottom.
・
appears for videos captured in slow video mode.
See "スロービデオモードで撮った動画を再生する (http://
help.mb.softbank.jp/aquos-zero/04-06-08-02.html)"
(Japanese) for details.
・
appears for videos with a photo captured while
taking the video. Tap video, then in file view window,
Using Slideshow
In photo/video list or file view window, Slideshow
・To stop slideshow, Tap image.
Saving Images as Wallpapers or Address Book
Contact Photos
In file list window, Register image Follow
onscreen prompts
・
If is hidden, Tap Display first.
Zooming In/Out on Photos/Videos
In file view window, Tap Display twice or Pinch/Spread
Switching Views in Photo/Video List
In photo/video list or folders view, Settings
Thumbnail view Multi-tile view / Grid view /
Grid (large) view
Setting Whether to Show Images More Clearly
In photo/video list or folders view, Settings
Detail up
・
Tap Detail up to toggle on ( )/off ( ).
Showing Rapid Shooting Pic Photos
Continuously
In Rapid Shooting pic index window,
・
Tap to stop.
Music & Images
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Selecting a Range of Photos from Rapid
Shooting Pic
In Rapid Shooting pic index window, Clip range
Drag / right and left to select the desired
range YES
Photos that have not been selected are deleted.
Selecting Desired Photos from Rapid Shooting
Pic
In Rapid Shooting pic index window, Tap desired photo to
set as favorite ( )
・
In Rapid Shooting pic index window, Tap Display
only marked images to show only photos set as
favorites.
Selecting and Deleting Photos from Rapid
Shooting Pic
In Rapid Shooting pic index window, Delete
selection Tap photo(s) to delete ( ) Delete
YES
Selecting and Saving Photos from Rapid
Shooting Pic
In Rapid Shooting pic index window, Tap photo
Register image Follow onscreen prompts
Saving Portion of Video (Atokara Capture)
In video file view window, Trimming video
Drag left or right to select portion to trim
SAVE
The selected portion of video is saved.
・
If is hidden, Tap Display first.
・
Tap / to change the portion in frame units.
・To save the selected portion as a video and share it,
Tap . Follow onscreen prompts.
Setting a Photo/Video to be Hidden in Album
In photo/video list, Tap photo/video to hide (
)
・
Tap to hide ( ), to show ( ).
・If confirmation appears, follow onscreen prompts.
・
If / is hidden, Tap Display first.
Setting Multiple Photos/Videos to be Hidden in
Album
In photo/video list, Touch & Hold photo/video ( )
Tap other photos/videos Hide the selected
images YES
・
Tap photo/video to toggle selected ( )/unselected
( ).
Hiding Specified Photos/Videos in Album
Checking Photos Captured while Capturing a
Video
In Video with Photos Playback screen, See photos
・Alternatively, Flick screen up while video is playing.
Saving Frame from Video as Photo (Atokara
Capture)
In video file view window, Trimming image
Drag left or right to show frame to capture
Shown frame is saved.
・
If is hidden, Tap Display first.
・
To move backward/forward frame by frame, Tap /
or Drag frame left/right.
・To save the current image as a photo and share it, Tap
. Follow onscreen prompts.
In photo/video list or folders view, Display/Hide
images Hide images
Photos/videos set to be hidden ( ) are hidden in
Album.
・
To show hidden photos/videos, Tap Display/Hide
images Display images .
・In applications other than Album, even photos/videos set
to be hidden appear.
Troubleshooting
Q. Cannot open photos or videos
A. The database may be disabled.Connect handset to a PC
using a commercially available USB Type-C cable, and
delete the DATABASE folder in ¥PRIVATE¥SHARP¥PM
on internal storage before opening photos or videos.
Application Basics
Confirmation when First Activating Applications......... 96
Applications.......................................................................97
Adding/Deleting Applications.......................................... 99
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Confirmation when First Activating Applications
Set the operation of applications when activating for the
first time.
The type and content of a confirmation differ with the
application. The following explains two types of confirmation:
First things first and Battery optimization.
Setting Required Permissions for
Applications
DENY / ALLOW
Permit applications to use data on handset, Camera, etc.
Activating (Album) for the first time is described as an
example.
・An application may not function correctly if permission to
use it is not set.
In Home Screen, Drag Favorites Tray to top of Display
(Album)
Setting is complete.
・
Normally, select ALLOW to permit usage of the function.
・For several functions, continue in the same way.
Other Ways to Set Required Permissions
for Applications
Setting Functions to Use by Application
In Home Screen, Drag Favorites Tray to top of Display
(Settings) Apps & notifications See all XX
apps Tap application name Permissions Tap
function
・
Tap function to toggle on ( )/off ( ).
Setting Applications with Permitted Usage by
Function
In Home Screen, Drag Favorites Tray to top of Display
(Settings) Apps & notifications App
permissions Tap function Tap application name
・
Tap application name to toggle on ( )/off ( ).
・If confirmation appears, follow onscreen prompts.
In First things first confirmation, NEXT
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Setting Battery Optimization
Enable Battery optimization to prevent applications from
running while Display is turned off (except while charging).
・Confirmation for optimizing Battery appears when launching
or making settings for some applications. Normally, ignore
Battery optimization. Optimizing the Battery may cause
some applications to exit.
・If Battery optimization is enabled, applications are disabled
while Display is turned off (except while charging).
Applications/functions may become unusable or other
unintentional operation may occur.
Setting Battery Optimization from
(Settings)
In Home Screen, Drag Favorites Tray to top of Display
(Settings) Apps & notifications Advanced
Special app access Battery optimization
Not optimized All apps Tap application name
Optimize / Don't optimize DONE
Applications
Activating Applications
In Home Screen, Drag Favorites Tray to top of Display
Tap application
Application activates.
・If confirmation appears, follow onscreen prompts.
Using Applications
Setting Required Privileges for Using
Applications
Some applications first require permission to access
handset data or privileges to access important functions
such as photographing.
Confirmation appears for applications requiring permission
when first activated. Follow onscreen prompts.
・See "Confirmation when First Activating Applications" for
details.
Application Basics
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Function Shortcuts
With some applications, Touch & Hold for shortcuts to
functions. Tap function shortcut to launch function
directly.
Opening Recent Apps Window
Flick up
Exiting Applications
In any application, Tap repeatedly
Home Screen returns and application exits.
・
Home Screen also returns when Tapping on Navigation
Bar, but application does not exit. Exit it from recent apps
window. See "Opening Recent Apps Window" for details.
Where to Obtain Applications &
Updates
Recent apps window opens.
・In app list, recent apps window does not appear by Flicking
up.
・
When Swipe up on Home button is disabled, Tap on
Navigation Bar for recent apps window. See "Navigation Bar"
and "System Settings" for details.
Opening Most Recently Activated
Application
Flick right
・
When Swipe up on Home button is disabled, Tap
in recent apps window.
Use Google Play™ to obtain new applications or update
installed ones. See "Adding/Deleting Applications" for
details.
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