Water Resistance............................................................122
Introduction
Introduction
Thank you for purchasing SoftBank 304SH.
Before You Begin
・Read "Quick Tips" (in お願いとご注意) and this guide
thoroughly beforehand for proper usage.
・Accessible services may be limited by contract conditions.
・Unauthorized copying of any part of this guide is
prohibited.
・Guide content subject to change without prior notice.
Guide Usage Notes
・SoftBank 304SH is referred to as "handset" in this guide.
・Most operation descriptions are based on default settings.
・Unless noted otherwise, descriptions are for app sheet in
Feel UX Home.
・"Confirmation" refers to a window that appears after
operation, such as authentication prompt window, selection
window or caution window.
・Some operation descriptions may be omitted.
・In this guide and on handset, "abroad" means "outside Japan"
with regard to handset/service usage.
・In this guide, microSD/microSDHC/microSDXC Card is
referred to as "SD Card."
3
Introduction
Screenshots & Key Labels
Screenshots and key labels are provided for reference only.
Actual handset windows, menus, etc. may differ in appearance.
Accessing Functions Guide
In app sheet,(Guide)
・Guide usage information and confirmation for automatic
updates appear at initial startup. Follow onscreen prompts.
Guide indicator appears on Status Bar by default. To hide
Guide indicator:
・Handset back cover is not removable.
・クイックスタート (Japanese)
・お願いとご注意 (Japanese) with English "Quick Tips"
・Warranty
Parts & Functions
Handset Parts
NameDescription
Headphone
Port
TV
Antenna
Proximity/
Light Sensor
Notification
Lamp
Mic
SD/USIM
Card Slot
Earpiece
External
Device Port
(Side)
Display
Internal
Camera
Connect Headphones with Mic (optional
accessories) here.
Pull out for TV (Full Seg/One Seg)
reception.
Detects ambient light level and prevents
Touchscreen misoperation during call.
Illuminates while charging or for
notifications (missed calls, new messages,
etc.).
Talk to other party through this.
Insert/remove SD Card and USIM Card.
Hear other party's voice through this.
Connect AC Charger or Micro USB Cable
here.
Touch Display to select menu items, open
functions, scroll pages, etc.
Shoot photos or videos.
NameDescription
External
Camera
Infrared
Port
Mic
(Recorder Mic)
Mobile
Light
FeliCa Logo
Speaker
Shoot photos or videos.
Transfer files using Infrared.
Captures ambient sounds while recording
videos.
Use as a camera flash, flashlight, etc.
Place over reader/writer to use NFC/
Osaifu-Keitai®.
Listen to music, video sounds, TV (Full
Seg/One Seg) audio, etc.
7
USIM Card Installation
USIM Card is an IC card containing customer and
authentication information, including handset number.
Getting Started
Inserting USIM Card
Always power off beforehand.
If SD Card is inserted, remove it first. (SD Card needs to be
removed to insert USIM Card.)
・For SD Card removal procedure, see "Removing SD Card."
Open Card Slot Cover
Pull out USIM Tray
Handset Keys
NameDescription
Power Key
(Volume Down
Key)
(Volume Up
Key)
Activate/cancel Screen lock. Long Press
for power on/off or phone options.
Decrease Volume. In Welcome sheet (lock
screen) or Feel UX Home, Touch & Hold to
activate/cancel Silent mode.
Increase Volume. In Welcome sheet (lock
screen), Touch & Hold to turn on/off
Mobile Light1.
・Do not pull USIM Tray forcefully or at an angle; damage may
result. Gently pull it straight out from the edge.
Place USIM Card in USIM Tray
・Check orientation of USIM Card (see the notch), then gently
place it with metal contacts facing up.
Insert USIM Tray into USIM Card Slot (bottom opening)
・Check orientation of USIM Tray, then insert it all the way.
Close Card Slot Cover
1 Alternatively, to turn off Mobile Light, open Notifications
Window and Tap Mobile light on .
・Close Card Slot Cover firmly. Debris trapped between gasket
and Card Slot may allow ingress of liquid.
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Removing USIM Card
Always power off beforehand.
If SD Card is inserted, remove it first. (SD Card needs to be
removed to remove USIM Card.)
・For SD Card removal procedure, see "Removing SD Card."
Open Card Slot Cover
Pull out USIM Tray
・Do not pull USIM Tray forcefully or at an angle; damage may
result. Gently pull it straight out from the edge.
Handset Memory & SD Card
Handset supports SD Card up to 128 GB. However, some SD
Cards may not operate properly.
In addition to SD Cards, use handset memory as storage for
system files, applications, shot photos/videos, etc.
Inserting SD Card
Always power off beforehand.
Open Card Slot Cover
Insert SD Card into SD Card Slot (top opening)
Remove USIM Card
Insert USIM Tray into USIM Card Slot (bottom opening)
・Check orientation of USIM Tray, then insert it all the way.
Close Card Slot Cover
・Close Card Slot Cover firmly. Debris trapped between gasket
and Card Slot may allow ingress of liquid.
・Insert SD Card all the way with terminals facing up.
Close Card Slot Cover
・Close Card Slot Cover firmly. Debris trapped between gasket
and Card Slot may allow ingress of liquid.
Formatting SD Card
9
When using a new SD Card for the first time, format it on
handset before trying to save images, music, etc.
・Formatting deletes all SD Card files.
・Charge handset while formatting or charge it adequately
beforehand.
In app sheet,(Settings)
Storage
Enter Operation PasswordOK
Getting Started
・If Operation Password is unset, follow onscreen prompts.
Erase everything
All SD Card files will be deleted.
Erase microSD
Erase SD card
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Unmounting SD Card
In app sheet,(Settings)
Storage
Removing SD Card
Always power off beforehand.
Open Card Slot Cover
Remove SD Card
・Lightly push in SD Card and release finger; SD Card pops
out. Gently pull it straight out.
Close Card Slot Cover
Unmount microSDOK
Unmount microSD changes to Mount microSD . (SD Card
is unmounted.)
・
To have SD Card recognized again, Tap Mount microSD .
・Close Card Slot Cover firmly. Debris trapped between gasket
and Card Slot may allow ingress of liquid.
11
Handset Memory & SD Card Usage Notes
Handset Memory/SD Card Files
Handset memory/SD Card files may be lost/altered due
to accidents, malfunctions, repairs, handset upgrade/
replacement, mishandling, etc. Back up important files
regularly. SoftBank Mobile Corp. is not liable for any
damages resulting from loss/alteration of files.
・Never power off while files are being accessed.
microSDXC Card
Handset supports microSDXC Cards (SDXC-compatible SD
Cards). microSDXC Cards are supported by SDXC-compatible
devices only.
Exchanging Files with Non-SDXC-Compatible
Devices
To exchange files between handset and non-SDXCcompatible devices, use SD Cards (microSD/microSDHC
Cards) supported by handset and those devices. Inserting a
microSDXC Card used on handset in a non-SDXC-compatible
device may corrupt card files. In addition, do not format
the microSDXC Card on that device even if prompted to do
so.
・Formatting deletes all microSDXC Card files and changes
the file system. The original memory capacity may
be unavailable after formatting. To use a corrupted
microSDXC Card, format it on an SDXC-compatible device.
Charging Handset
Battery is built into handset.
AC Charger (optional accessory), Micro USB Cable (optional
accessory), Micro USB Charging Adapter (optional accessory)
and In-Car Charger (optional accessory) are not water proof.
Never connect Micro USB plug while handset or Charger is wet.
Handset is water resistant; however, if Micro USB plug
is inserted while it is wet, liquid (tap water, beverage,
sea water, pet urine, etc.) or a foreign object adhered to
handset or Micro USB plug may cause overheating, burnout,
fire, malfunction, burns, etc. due to electric shock, shortcircuiting, etc.
AC Charger
AC Charger is an optional accessory. Be sure to use SHCEJ1 or
ZTDAC1 (Micro USB, 1.0 A) specified by SoftBank Mobile Corp.
The following explains how to charge handset using SHCEJ1.
・See User Guide for corresponding AC Charger.
・Never connect Micro USB plug while handset or AC Charger
is wet.
Getting Started
Handling SD Cards Used on Other Mobiles
After installing SD Card used on other mobiles (such as
previously used handsets) into handset, the notification
Application data is present in the microSD. may appear on
Status Bar. To use files on such SD Cards on handset, copy
files to handset memory as follows.
Drag Status Bar down for Notifications Window
Application data is present in the microSD.Follow
onscreen prompts
・If the same folder/file name exists in handset memory,
overwrite confirmation appears. Handset memory files
cannot be restored once overwritten.
Handset Memory
Photos and videos shot on handset are saved to handset
memory by default. Depending on downloaded application
(sold separately), corresponding files are saved to handset
memory even if SD Card is specified as their save location
in application description.
SD Card Caution
Insert Micro USB plug of AC Charger into External Device Port
・Insert Micro USB plug in correct orientation; otherwise,
External Device Port may be damaged. Check contours and
orientation of Micro USB plug before inserting it.
Extend blades and plug AC Charger into AC outlet
Notification Lamp goes out when charge is full.
・Check that Notification Lamp illuminates red (Notification
Lamp illuminates green when charge is almost full).
After charging, remove Micro USB plug from External Device
Port, then unplug AC Charger and retract blades
Keep SD Card away from infants; may cause choking if
swallowed.
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USB Charging
Connect handset to a PC with Micro USB Cable (SHDDL1;
optional accessory).
・Turn on PC first.
・Handset may not charge or charge slowly depending on
connection/PC status.
・Never connect Micro USB plug while handset or Micro USB
Cable is wet.
Insert Micro USB plug of Micro USB Cable into External Device
Port
・Insert Micro USB plug in correct orientation; otherwise,
External Device Port may be damaged. Check contours and
orientation of Micro USB plug before inserting it.
Insert USB plug of Micro USB Cable into PC USB port
Troubleshooting
Q. Notification Lamp flashes while charging
A. Charging is not in progress. Use specified Charger for
charging.
If charging still does not start, contact a SoftBank
Shop or SoftBank Customer Support, General
Information.
Q. Cannot charge handset abroad
A. SoftBank Mobile Corp. is not liable for problems
resulting from charging handset abroad.
Charging Cautions
Handling Cables
Do not pull, bend, or twist cable; may damage the cable.
Battery Care
To help maintain performance and life of Internal Battery,
do not store in the following conditions.
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Notification Lamp goes out when charge is full.
・Check that Notification Lamp illuminates red (Notification
Lamp illuminates green when charge is almost full).
After charging, remove Micro USB Cable from handset and PC
Lithium-ion Battery
This product requires a lithium-ion battery. Lithiumion batteries are recyclable. To recycle a used lithiumion battery, take it to any shop displaying the recycling
symbol.
・To avoid fire or electric shock, do not short-circuit or
disassemble Battery.
Periods of Disuse
Charge handset to approximately 40% at least once every 6
months; if left uncharged, handset may become unusable or
files/settings may be affected.
Bulges of Internal Battery
Depending on usage, bulges may appear near end of battery
life; this does not affect safety.
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or SoftBank Customer Support, General Information.
13
Power On/Off
Power On
Long Press Power Key until SHARP appears
After Power On Graphics, Welcome sheet (lock screen)
appears.
Dragdown
Power Off
Long Press Power Key
Getting Started
Power off
Initial setting window appears.
OK
Handset shuts down.
When Powering On for the First Time
At initial power on, handset reboots upon USIM Card
detection and setting window appears. Follow onscreen
prompts. After setup is complete, handset reboots again
and initial setting window appears.
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Touchscreen Operations
Touch Display to select menu items, open functions, scroll
pages, etc.
Tap
Tap item or key to open or execute corresponding function/
operation.
Touch & Hold
Flick
Flick to toggle sheets, pages, etc.
Pinch/Spread
Pinch or Spread to zoom in or out on images, maps, etc.
Touch item for 1+ seconds to move icon, open menu, etc.
Most operations start from Feel UX Home. Activate
applications in app sheet, and access widgets or save
shortcuts to frequently used applications in desktop sheet.
See "Feel UX Home Basics" for details.
・Flick left/right to toggle sheets.
・
To return to Feel UX Home, Tapat Display bottom.
Handset Navigation
Navigation Bar
Tap icons on Navigation Bar (Display bottom) for the
following functions/operations.
IconDescription
(Back key)
(Close
key)
(Home
key)
(Menu
key)
(Recent
apps key)
Return to the previous screen.
Close keyboard.
Return to Feel UX Home.
Open Options menu.
Activate/exit Quick Launcher. (To open/
close recent applications window instead,
change Recent apps key setting.)
Touch & Hold to open/close Notifications
Window.
Tap item, icon, key, etc. to open menu/window or execute
corresponding function/operation.
・
To return to the previous screen, Tap.
Action Bar
Current menu/window title appears on Action Bar (Display
top). On the right side of Action Bar, icons for functions
frequently used in that menu/window appear.
・
Whenoris on Action Bar, Tap to turn
corresponding setting off or on.
・
When(check all) and(uncheck all) are on Action Bar,
Tap to select or cancel all items together at once.
17
Menu Operations
Tapat Display bottom to open Options menu.
・In some windows, Touch & Hold for menu or settings.
Handset Settings
In app sheet, Tap(Settings) to customize settings.
・
Checkbox (or) appears beside some options. Tap to
enable () or disable () option.
Basic Operations
One-Hand Operation
Shrink screen for easier one-hand operation.
Touch Navigation Bar then Drag upDrag toorand
release finger
Screen shrinks.
・
To restore the original screen size, performagain.
・Drag/Flick slider, spinner, etc. to adjust some settings. If
In any application, Taprepeatedly until Feel UX Home
returns. (Some applications may remain active.)
Obtaining Applications
Obtain applications from(Play Store).
19
Handset Phone Number
My Phone Number
In app sheet,(Settings)Profile
Profile opens.
・Handset number appears in Own phone number field.
Mobile Manners
Silent Mode
Mute ringtones and other handset sounds to avoid disturbing
others around you.
・Camera shutter sound, video recording tones, music, video/
game sounds, etc. still play even in Silent mode.
In Welcome sheet (lock screen) or Feel UX Home, Touch & Hold
Silent mode activates.
・
To cancel, Touch & Holdin Welcome sheet (lock screen)
or Feel UX Home.
Airplane Mode
Leaving power on, suspend signal-transmitting functions.
Basic Operations
Long Press Power Key
Phone options appear.
Airplane mode
Airplane mode activates.
・
To cancel, Long Press Power Key, then Tap Airplane mode .
Selecting Silent Mode Option
Long Press Power KeyTap icon (e.g.,)
Airplane Mode Caution
Activating Airplane mode disables Wi-Fi and Bluetooth®,
interrupting corresponding transmissions.
Wi-Fi/Bluetooth® connections can be used even in Airplane
mode by enabling Wi-Fi/Bluetooth® after activating
Airplane mode ; make sure that such connection/
transmission is allowed in your current location before use.
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20
Text Entry
Keyboards
Use onscreen keyboards for text entry. In 12-key Keyboard,
multiple characters are assigned to each key. In QWERTY
Keyboard, a single letter is assigned to each key.
・
Tap a text entry field for keyboard. To hide it, Tap.
・Text entry descriptions are for iWnn IME - SH edition
(default input method).
Switching Keyboards
In a text entry window,Change input UI
Set QWERTY keyboard or Set 12 keyboard
12-Key Keyboard Layout
Enter characters.
Undo conversion; reverse-toggle character options
before confirming entry.
Backspace cursor.
Move keyboard in the arrow direction.
Current entry mode
Delete characters.
Advance cursor; add space at text end.
Open text entry options; enter space; convert hiragana.
Insert line break; confirm current characters.
Enter pictograms, symbols, or emoticons; switch
conversion options.
Toggle entry modes.
Enter space; toggle case; add ゛ or ゜ for hiragana.
Keyboard is switched.
21
QWERTY Keyboard Layout
Enter characters.
Toggle case.
Toggle entry modes.
Enter pictograms, symbols, or emoticons; switch
conversion options.
Undo conversion.
Open text entry options.
Current entry mode
Delete characters.
Insert line break; confirm current characters.
Advance cursor; add space at text end.
Backspace cursor.
Enter space; convert hiragana.
Switching Entry Modes
Tapto toggle Half Numeric, Kanji, and Half Alphabet
modes. Alternatively, Flickto toggle these entry modes.
To use other entry modes:
In a text entry window,Change input mode
Tap mode
Keyboard interface changes accordingly. Current entry mode
indicator, such as(Half Alphabet) or(Kanji), appears.
Basic Operations
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22
Entering Letters
In 12-key Keyboard, to enter keitai in Half Alphabet:
Check Half Alphabet mode is selected (on Status Bar)
(twice: k)(twice: e)(three times: i)
(once: t)(once: a)(three times: i)
Flick Input
In 12-key Keyboard, Flick key for target character (instead of
Tapping key repeatedly).
・Touch & Hold key for guide; Flick toward target character
to enter.
Target
Character
p
q
r
s
7
Taponce.
Touchand Flick left.
Touchand Flick up.
Touchand Flick right.
Touchand Flick down.
Operation
Now, keitai is entered.
・
To toggle case, type a letter and Tap.
・Set handset to automatically capitalize the first letter as
needed.
・To enable/disable key preview and Flick input guide, in a
text entry window, TapDisplay / LayoutKey
input guide .
Google Accounts
23
Create a Google Account to use Google services. A Google
Account is required to fully use some services and
applications/functions.
Pay once. Re-downloads of uninstalled applications are free
of charge.
Use on Other Android Devices
Install same application on other Android devices under
same Google Account at no added cost.
Application Operations
Refund Requests
Request refunds within designated period. Returned
applications are deleted from handset; no payment is
required. (One refund request per application.)
In Google Play,on Action BarMy appsTap
applicationREFUND
・
For details, TapHelp in Google Play, then refer
to Google Play Help.
Security Codes
Code Types
Center Access Code (Call Barring Password; 4-digit code in
contract) is required to use Optional Services from landlines
or subscribe to fee-based information.
・Do not forget Operation Password and Center Access Code
(Call Barring Password). If you forget these codes, contact
us for recovery. For details, contact SoftBank Customer
Support, General Information.
・Do not reveal Operation Password or Center Access Code
(Call Barring Password). SoftBank Mobile Corp. is not liable
for misuse or damages.
・Call Barring settings will be locked if incorrect Center
Access Code (Call Barring Password) is entered three times
consecutively when making a setting. To unlock, the code
must be changed. For details, contact SoftBank Customer
Support, General Information.
・If Call Barring Password has been previously changed on a
mobile phone, enter the latest code to set Call Barring.
Enabling Automatic Updates
In Google Play,on Action BarMy appsTap
applicationAuto-update ()
・Automatic update is not available for some applications.
Google Play Cautions
Application Installation Disclaimer
Download and install applications on this handset via
Google Play (developed by Google Inc.) at your own
risk. SoftBank Mobile Corp. is not responsible for user
installed application content (quality, reliability, legality,
appropriateness, accuracy, etc.) or malfunctions installed
applications may cause (due to viruses, etc.).
Application Purchase Disclaimer
Purchase applications at your own risk. SoftBank Mobile
Corp. is not responsible for transactions between users and
third party publishers.
Google Play Operations & User Interface
Operations and user interface are subject to change due to
automatic application updates or other reasons.
27
Setting Operation Password
Do not forget Operation Password; write it down if necessary.
In app sheet,(Settings)Other settingsLock &
Security
Operation password settingOKEnter Operation
PasswordOK
USIM PIN
9999 by default; enable USIM card lock to restrict handset
use.
Enabling USIM Card Lock
Basic Operations
In app sheet,(Settings)Other settingsLock &
Security
USIM card lock settingsLock USIM cardEnter PIN
OK ()
Re-enter Operation PasswordOKOK
Operation Password is set.
・To change Operation Password, refer to the steps above.
(In, enter current Operation Password to proceed.)
USIM card lock is enabled.
Changing USIM PIN
Lock USIM Card first. See "Enabling USIM Card Lock" for
details.
In app sheet,(Settings)Other settingsLock &
Security
USIM card lock settingsChange USIM PINEnter
current PINOKEnter new PINOKRe-
enter new PINOK
PIN is changed.
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28
PIN Cautions
Entering incorrect PIN three consecutive times activates
PIN Lock. To cancel, Personal Unblocking Key (PUK) is
required; contact SoftBank Customer Support, General
Information. Entering incorrect PUK ten consecutive times
activates PUK Lock, disabling handset. For recovery, USIM
Card must be reissued at a SoftBank Shop (fees apply).
Screen Lock
After a period of inactivity, Display goes completely dark to
save battery power (Screen lock active). Screen lock prevents
accidental Touchscreen operation.
Activating Screen Lock Manually
When Display is active, Press Power Key
Display goes completely dark and Screen lock activates.
Canceling Screen Lock
Press Power Key to open Welcome sheet (lock screen).
In Welcome sheet (lock screen), Dragdown
Screen lock is canceled.
・Screen lock option can be changed. See "Lock & Security
Settings" for details.
Screen Lock Usage Notes
When Screen Lock Activates while Playing
Music
Music continues to play. For operation, Press Power Key to
open Welcome sheet (lock screen) and use operation panel
(operations may vary depending on application).
If You Forget Pattern for Canceling Screen
Lock
When drawing a pattern to cancel Screen Lock with a
Google Account set up, Pattern reminder appears after
failing to cancel Screen Lock five consecutive times.
Tap Pattern reminder and sign in to the Google Account
to cancel Screen Lock.
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