WebSTAR™ DPX2203™ and
EPX2203™ VoIP Cable Modem
User’s Guide
WebSTAR DPX2203 or EPX2203
VoIP Cable Modem User’s Guide
Overview
Introduction
Welcome to the world of high-speed Internet and high quality digital telephone service. Your new WebSTAR™ Model DPX2203™ or Model EPX2203™ Cable Modem with Embedded MTA is a modem that meets industry standards for highspeed data connectivity along with digital telephone service. The DPX2203 or EPX2203 offers the following outstanding features:
•Data Over Cable System Interface Specifications (DOCSIS) technology to deliver high-end performance and reliability
•10/100BaseT Ethernet and USB ports to provide connectivity for high-speed data services or to other Internet devices
•Two RJ-11 telephony ports for connecting conventional telephones or fax machines
This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPX2203 or EPX2203 cable modem for high-speed Internet or digital telephone service, or both simultaneously. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your cable service provider for more information about subscribing to these services.
In This Guide
This guide contains the following topics.
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Topic |
See Page |
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Section A |
2 |
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IMPORTANT RULES FOR SAFE OPERATION |
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Section B |
6 |
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Before You Begin |
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Section C |
8 |
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Front and Back Panel Components |
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Section D |
11 |
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Internet Service Installation |
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Section E |
29 |
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Telephone Service Installation |
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Notices |
38 |
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FCC Compliance |
39 |
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For Information |
42 |
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4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
1 |
Section A
IMPORTANT RULES FOR SAFE OPERATION
Overview
Introduction
This section provides important safety instructions that you must read and follow.
In this Section
This section contains the following topic.
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See Page |
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IMPORTANT RULES FOR SAFE OPERATION |
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2 |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
4004041 Rev A |
IMPORTANT RULES FOR SAFE OPERATION
Note to Installer
Note to CATV System Installer
This reminder is provided to call the CATV system installer’s attention to Article 820-40
of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular,
specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
CAUTION |
RISK OF ELECTRIC SHOCK |
DO NOT OPEN |
AVIS |
CAUTION: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside. Refer servicing to qualified service personnel.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE.
This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock. Therefore, it is dangerous to make any kind of contact with any inside part of this product.
This symbol is intended to alert you of the presence of important operating and maintenance (servicing) instructions in the literature accompanying this product.
Read and Retain These Instructions
•Read all of the instructions before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference.
•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this equipment.
•Comply with all instructions that accompany this equipment.
Cleaning the Equipment
Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this equipment.
Placement
Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place this equipment on a stable surface. The surface must support the size and weight of this equipment. Place this equipment either horizontally or vertically.
WARNING: Avoid personal injury and damage to this equipment. An unstable surface may cause this equipment to fall.
Continued on next page
4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
3 |
IMPORTANT RULES FOR SAFE OPERATION, Continued
Accessories
Do not use accessories with this equipment unless recommended by your cable service provider.
Ventilation
This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.
•Do not place other equipment, lamps, books, or any other object on the top of or beside this equipment.
•Do not place this equipment in any of the locations that follow:
−On a bed, sofa, rug, or similar surface
−Over a radiator or a heat register
•In an enclosure, such as a bookcase or equipment rack, unless the installation provides proper ventilation
Overloading
Do not overload electrical outlets, extension cords, or integral convenience receptacles, as this can result in a risk of fire or electric shock. For equipment that requires battery power or other sources to operate, refer to the operating instructions for that equipment.
Object and Liquid Entry
Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Do not expose this equipment to liquid or moisture. Do not place this equipment on a wet surface. Do not spill liquids on or near this equipment.
Lightning and Power Surges
Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges. If you are unsure of the type of surge protector to use, contact your cable service provider.
Servicing
Do not open the cover of this equipment. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your cable service provider for instructions.
Continued on next page
4 |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
4004041 Rev A |
IMPORTANT RULES FOR SAFE OPERATION, Continued
Power Cord Protection
Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment.
Power Sources
A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment. Operate this equipment only from an electrical outlet that has the voltage and frequency that the label indicates.
If you are unsure of the type of power supply to your residence, consult ScientificAtlanta, Inc., or your local power company.
Grounding
This equipment may be provided with a three-prong plug. Properly ground (earth) this equipment by inserting the plug into a grounded electrical, three-socket outlet. If you are unable to insert this plug fully into the outlet, contact an electrician to replace your obsolete outlet.
Damage that Requires Service
For damage that requires service, unplug this equipment from the electrical outlet. Contact your cable service provider when any of the following situations occur:
•There is damage to the power cord or plug
•Liquid enters the equipment
•A heavy object falls on the equipment
•There is exposure to rain or water
•Operation is not normal (the instructions describe the proper operation)
•If you drop this equipment, or damage the cabinet of this equipment
•If this equipment exhibits a distinct change in performance
Upon completion of any service or repairs to this equipment (cable modem), ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.
4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
5 |
Section B
Before You Begin
Overview
Introduction
When you receive your WebSTAR Cable Modem, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. This section provides an equipment checklist.
In this Section
This section contains the following topics.
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Topic |
See Page |
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Check Your Equipment |
7 |
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6 |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
4004041 Rev A |
Check Your Equipment
Equipment Checklist
Before you install your cable modem, check the items in the carton. The carton contains the following items:
•One WebSTAR Cable Modem
•One Ethernet cable (CAT5/RJ-45)
•One USB cable
•One power adapter with power cord
If any of the items listed is missing, please contact SciCare™ Broadband Services at 1-800-283-2636 for assistance.
Notes:
•You will need an optional cable signal splitter and additional standard RF coaxial cable if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your cable modem.
•Cables and other equipment needed for telephone service must be purchased separately. Contact your cable service provider to inquire about the equipment and cables you need for telephone service.
4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
7 |
Section C
Front and Back Panel Components
Overview
Introduction
This section provides descriptions of the DPX2203 or EPX2203 front and back panel components and the functions of the lights on the front panel.
In this Section
This section contains the following topics.
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Topic |
See Page |
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WebSTAR Cable Modem Front Panel |
9 |
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WebSTAR Cable Modem Back Panel |
10 |
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Functions of the Front Panel Lights |
11 |
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8 |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
4004041 Rev A |
WebSTAR Cable Modem Front Panel
Front Panel Components
The following illustration describes the lights on the front panel of the cable modem.
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Scientific-Atlanta, Inc. |
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T10701
1POWER - Indicates that power is being applied to the cable modem
2RECEIVE - Indicates that the modem is receiving data from the cable network
3SEND – Indicates that the modem is sending data to the cable network
4CABLE – Indicates that the modem is registered on the network and fully operational
5PC - Indicates that an Ethernet/USB device or PC is present
6LINE 1 – Telephone line 1 status light
7LINE 2 – Telephone line 2 status light
Notes:
•After the cable modem is successfully registered on the network, the POWER (light 1) and CABLE (light 4) lights illuminate continuously to indicate that the cable modem is active and fully operational.
•See Functions of the Front Panel Lights, later in this guide, for more information on front panel lights.
4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
9 |
WebSTAR Cable Modem Back Panel
Back Panel Components
The following illustration describes the back panel components of the cable modem.
RESET VDC12 |
POWER |
1 |
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TELEPHONY |
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LINE2 LINE |
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3 |
ETHERNET |
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4 |
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USB |
5 |
CABLE |
6 |
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T10702
1POWER - Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem
Note: Only use the power cord and the AC power adapter that are provided with your cable modem.
2RESET – Reset-to-Default button (Factory Reset)
CAUTION: This button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider!
3LINE 1/LINE 2 – RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines
4ETHERNET - RJ-45 Ethernet port connects to the Ethernet port on your PC
5USB - 12 Mbps USB port connects to the USB port on your PC
6CABLE IN - F-Connector connects to an active cable signal from your cable service provider
CAUTION: Do not connect your PC to both the Ethernet and USB ports at the same time.
Note: You can connect two separate PCs to the cable modem at the same time by connecting one to the Ethernet port and one to the USB port. This dualconnection requires that you purchase two IP addresses from your ISP. See Internet Service: Install the Cable Modem, in Section D of this guide.
10 |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
4004041 Rev A |
Functions of the Front Panel Lights
Initial Power Up, Calibration, and Registration
The following chart illustrates the sequence of steps and the corresponding appearance of the front panel lights on the cable modem during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Note: After the cable modem completes step 8 (Registration Completed), the modem proceeds immediately to Normal Operations, on page 12.
Front Panel Lights During Initial Power Up, Calibration, and Registration
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Step |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
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Front Panel |
Power |
Self |
Downstream |
Downstream |
Ranging |
Requesting |
Registering |
Registration |
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Light |
Up |
Test |
Scan |
Signal Lock |
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IP Address |
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Complete |
1 |
Power |
On |
On |
On |
On |
On |
On |
On |
On |
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2 |
Receive |
Off |
On |
Off |
Off |
Occasional |
Occasional |
Occasional |
On |
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Blinking |
Blinking |
Blinking |
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3 |
Send |
Off |
On |
Off |
Off |
Occasional |
Occasional |
Occasional |
On |
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Blinking |
Blinking |
Blinking |
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4 |
Cable |
Off |
On |
Slow Blinking |
Momentary |
Off |
Blinking 2 |
Blinking 4 |
On |
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1 Blink |
On |
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Blinks |
Blinks |
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5 |
PC1 |
Off |
On |
Off, On or |
Off, On or |
Off, On or |
Off, On or |
Off, On or |
Off or On |
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Blinking |
Blinking |
Blinking |
Blinking |
Blinking |
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6 |
Line 1 |
Off |
On |
Off |
Off |
Off |
Off |
Off |
Off |
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7 |
Line 2 |
Off |
On |
Off |
Off |
Off |
Off |
Off |
Off |
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1The PC light is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If the modem is used to provide telephone service only and is not connected to a PC, the PC light is off.
Continued on next page
4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
11 |
Functions of the Front Panel Lights, Continued
Normal Operations
The following chart illustrates the appearance of the front panel lights on the cable modem during normal operations.
Front Panel Lights During Normal Operations
Front Panel Light |
Normal Operations |
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1 |
Power |
On |
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2 |
Receive |
Blinks – To indicate that the modem is receiving data from the network |
3 |
Send |
Blinks – To indicate that the modem is sending data to the network |
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4 |
Cable |
On |
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5 |
PC |
On – When a single device is connected to either the Ethernet or USB port and no data is |
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being sent to or from the modem |
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Blinks – When only one Ethernet or USB device is connected and data is being transferred |
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between the consumer premise equipment (CPE) and the cable modem |
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Off – When no devices are connected to either the Ethernet or USB ports |
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Note: With both Ethernet and USB devices connected to the modem at the same time, |
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when data is being transferred through only one of the devices (Ethernet or USB), the light |
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illuminates continuously. Whenever data is being sent through both data ports (Ethernet |
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and USB) simultaneously, the light blinks as described above. |
6 |
Line 1 |
On when line 1 is in use |
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7 |
Line 2 |
On when line 2 is in use |
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Continued on next page
12 |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
4004041 Rev A |
Functions of the Front Panel Lights, Continued
Special Conditions
The following chart describes the appearance of the front panel lights on the cable modem during special conditions to show that you have been denied network access.
If the front panel lights on the cable modem indicate that network access is denied, contact your cable service provider.
Front Panel Lights During Special Conditions
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Front Panel Lights |
Network access Denied |
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1 |
Power |
Slow Blinking |
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1 time per second |
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2 |
Receive |
Slow Blinking |
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1 time per second |
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3 |
Send |
Slow Blinking |
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1 time per second |
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4 |
Cable |
Slow Blinking |
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1 time per second |
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5 |
PC |
Slow Blinking |
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1 time per second |
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6 |
Line 1 |
Off |
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7 |
Line 2 |
Off |
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4004041 Rev A |
WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide |
13 |
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