October 2006
DPC2203 and EPC2203 VOIP Cable Modem
User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ................................................................ |
2 |
FCC Compliance ......................................................................................................... |
7 |
What's In the Carton? ............................................................................................... |
10 |
Front Panel Description ........................................................................................... |
12 |
Back Panel Description............................................................................................. |
14 |
Where Is the Best Location for My Cable Modem?.............................................. |
16 |
What Are the System Requirements for Internet Service?.................................. |
17 |
How Do I Set Up My High-Speed Internet Access Account?............................. |
18 |
How Do I Connect My Devices to Use the Internet? ........................................... |
19 |
How Do I Configure TCP/IP Protocol?................................................................. |
21 |
How Do I Install USB Drivers? ............................................................................... |
24 |
What Are the Requirements for Ethernet Network Devices?............................. |
26 |
How Do I Select and Place Ethernet Network Devices? ..................................... |
27 |
How Do I Connect Ethernet Network Devices?................................................... |
28 |
What Are the Requirements for USB Network Devices? .................................... |
30 |
How Do I Select and Place USB Network Devices?............................................. |
31 |
How Do I Connect USB Network Devices? .......................................................... |
32 |
How Do I Troubleshoot My Internet Service Installation? ................................. |
34 |
How Do I Use My Modem for Telephone Service? ............................................. |
36 |
Where Do I Place My Modem for Telephone Service? ........................................ |
37 |
What Are the Requirements for Telephone Service? ........................................... |
38 |
How Do I Install the Modem for Telephone Service?.......................................... |
39 |
Telephone Service Frequently Asked Questions.................................................. |
42 |
Having Difficulty? .................................................................................................... |
44 |
Tips for Improved Performance ............................................................................. |
46 |
How Do I Maintain the Battery (Optional Model Only) ..................................... |
47 |
How Do I Mount the Modem on a Wall? (Optional)........................................... |
50 |
Front Panel LED Status Indicator Functions......................................................... |
53 |
Notices ........................................................................................................................ |
55 |
IMPORTANT SAFETY INFORMATION
IMPORTANT SAFETY INFORMATION
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
20060608SICM-EN
Heed All Warnings
Adhere to all warnings on the product and in the operating instructions.
Read, Retain, and Follow These Instructions
Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions.
Comply with Warnings
Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as well as those that are affixed to this product.
2 |
4012160 Rev B |
IMPORTANT SAFETY INFORMATION
Power Warnings
Providing a Power Source
A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label.
If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
Grounding This Product (U.S.A. and Canada Only)
WARNING:
Avoid electric shock and fire hazard! Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
If this product is equipped with either a three-prong (grounding pin) safety plug or a twoprong (polarized) safety plug, do not defeat the safety purpose of the polarized or grounding-type plug. Follow these safety guidelines to properly ground this product:
For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug into a grounded mains, 3-prong outlet.
Note: This plug fits only one way. The grounding prong is provided for your safety. If you are unable to insert this plug fully into the outlet, contact your electrician to replace your obsolete outlet.
For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug into a polarized mains, 2-prong outlet in which one socket is wider than the other.
Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet.
Overloading
WARNING:
Avoid electric shock and fire hazard! Do not overload mains AC outlets and extension cords. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.
Do not overload electrical outlets, extension cords, or integral convenience receptacles as this can result in a risk of fire or electric shock. For products that require battery power or other sources to operate, refer to the operating instructions for that product.
4012160 Rev B |
3 |
IMPORTANT SAFETY INFORMATION
Preventing Power Cord Damage
Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Arrange all power cords so that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against the cords, which can damage the cords.
Handling Replaceable Battery Pack
This product contains replaceable battery pack. Heed the following warning and see the instructions later in this guide for handling, replacing, and disposing of the battery.
WARNING:
There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the external contacts, or expose to water or other liquids. Dispose of the battery in accordance with local regulations and instructions from your service provider.
Usage Warnings
Providing Ventilation
Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.
Do not use this apparatus near water.
Selecting a Proper Location
WARNING:
Avoid personal injury and damage to this product! An unstable surface may cause this product to fall.
Place this product on a stable surface. The surface must support the size and weight of this product. Any mounting accessory used must be recommended by the manufacturer. The product should be mounted to a wall or ceiling only as recommended by the manufacturer.
Important! The power cord is the mains power supply disconnect device.
Place this product in a location that is close enough to an electrical outlet and where the power cord is easily accessible to be disconnected from the wall outlet or from the rear panel of the product.
4 |
4012160 Rev B |
IMPORTANT SAFETY INFORMATION
Cleaning This Product
WARNING:
Avoid electric shock! Unplug this product before cleaning. Clean only with a dry cloth.
Before cleaning this product, unplug it from the electrical outlet. Clean this product only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.
Protecting This Product from Foreign Objects and Water or Moisture Damage
WARNING:
Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. Do not expose this product to rain or moisture. Do not place objects filled with liquid, such as vases, on this product.
Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
Do not expose this product to liquids or moisture. Do not place this product on a wet surface. Do not spill liquids on or near this product.
Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a wet basement, or near a swimming pool.
Accessories Warnings
WARNING:
Avoid any potential for electric shock or fire. Only use attachments/accessories specified by the manufacturer.
Do not use accessories or attachments with this product unless recommended by your service provider or manufacturer.
Service Warnings
Servicing This Product
WARNING:
Avoid electric shock! Opening or removing the cover may expose you to dangerous voltages. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel.
Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only. Contact your service provider for instructions.
4012160 Rev B |
5 |
IMPORTANT SAFETY INFORMATION
Obtaining Service for Product Damage
For damage that requires service, unplug this product from the AC outlet. Refer all servicing to your service provider or qualified service personnel. Servicing is required when:
The apparatus has been damaged in any way
A power-supply cord or plug is damaged
Liquid has been spilled or objects have fallen into the apparatus
The apparatus has been exposed to rain or moisture
The apparatus does not operate normally
The apparatus has been dropped
Checking Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.
Lightning
For added protection, unplug this apparatus during lightning storms or when unused for long periods of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and power-line surges. Plugging this apparatus into a surge protector may reduce the risk of damage.
20060712MDBR
6 |
4012160 Rev B |
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void the user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your cable service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC |
DPC2203 or EPC2203 Cable Modem with |
Rules. Operation is subject to the following two |
Embedded MTA |
conditions: 1) the device may not cause |
DPC2203/EPC2203 |
harmful interference, and 2) the device must |
Manufactured by: |
accept any interference received, including |
Scientific-Atlanta, Inc. |
interference that may cause undesired |
5030 Sugarloaf Parkway |
operation. |
Lawrenceville, Georgia 30044 USA |
|
Telephone: 770-236-1077 |
|
|
|
Canada EMI Regulation |
|
This Class B digital apparatus complies with Canadian ICES-003. |
|
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. |
|
20060628FDC |
4012160 Rev B |
7 |
FCC Compliance
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new DPC2203™ or EPC2203™ Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With cable modem, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC2203 or EPC2203 cable modem for high-speed Internet or digital telephone service for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your service provider for more information about subscribing to these services.
Benefits and Features
Your new cable modem offers the following outstanding benefits and features:
Includes an embedded media terminal adapter (EMTA) supporting two-line voice services
Provides a high-speed broadband Internet connection that energizes your online experience, which makes downloading and sharing files and photos with your family and friends hassle free
Includes 10/100BaseT Ethernet and USB ports to provide connectivity for highspeed data services or to other Internet devices
Assures a broad range of interoperability with most service providers by complying with Data Over Cable System Interface Specifications (DOCSIS®) 1.0, 1.1, and 2.0 standards along with PacketCable™ 1.0 specifications to deliver high-end performance and reliability
Includes two RJ-11 telephony ports for connecting conventional telephones or fax machines
Allows you to attach multiple devices in your home or office to the cable modem for high-speed networking and sharing of files and folders without first copying them onto a CD or diskette
Features Plug and Play operation for easy set up and installation
Provides parental control and advanced firewall technology
8 |
4012160 Rev B |
FCC Compliance
Uses an attractive compact design that allows for vertical, horizontal, or wallmount placement
Allows automatic software upgrades by your service provider
Includes one or two optional internal Lithium-Ion cartridge-style batteries for convenient and long-lasting backup power
4012160 Rev B |
9 |
What's In the Carton?
What's In the Carton?
When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:
One DPC2203 or EPC2203 VoIP Cable Modem
One AC power adapter with power cord
One USB cable
One or two Lithium Ion cartridge batteries (not provided with all models)
Optional battery model
One Ethernet cable (CAT5/RJ-45)
One CD-ROM containing the user's guide and the USB drivers
If any of these items are missing or damaged, please contact your service provider for assistance.
10 |
4012160 Rev B |
What's In the Carton?
Notes:
You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless home gateway.
Cables and other equipment needed for telephone service must be purchased separately. Contact your service provider to inquire about the equipment and cables you need for telephone service.
4012160 Rev B |
11 |
Front Panel Description
Front Panel Description
The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 53) for more information on front-panel LED status indicator functions.
Standard model
Battery backup model
1POWER – Illuminates solid green to indicate that AC power is being applied to the cable modem. AC power must be available to recharge the optional battery.
2DS (Downstream) – Indicates the status of the connection for receiving data. Illuminates during normal operation
3US (Upstream) – Indicates the status of the connection for sending data. Illuminates during normal operation
4ONLINE – Illuminates solid green when the cable modem is registered on the network and fully operational. This indicator blinks to indicate one of the following conditions:
The cable modem is booting up and not ready for data
The cable modem is scanning the network and attempting to register
The cable modem has lost registration on the network and will continue blinking until it registers again
5LINK – Illuminates solid green to indicate that an Ethernet/USB carrier is present and blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem
6TEL 1 – Illuminates solid green when telephony service is enabled. Blinks when line 1 is in use
7TEL 2 – Illuminates solid green when telephony service is enabled. Blinks when line 2 is in use
8BATTERY (optional models only) – Illuminates solid green to indicate that the battery is charged. Blinks to indicate that the battery charge is low. Off when operating from battery power or when the battery charge is depleted or the battery is defective
12 |
4012160 Rev B |
Front Panel Description
Notes:
After the cable modem is successfully registered on the network, the POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational
LEDs may behave differently when the cable modem is running on battery power (without AC power-optional model only). Most LEDs are disabled if the unit is operating on battery power. In this mode, the POWER LED blinks to indicate that the unit is operating under battery power but AC power has failed
4012160 Rev B |
13 |
Back Panel Description
Back Panel Description
The following illustration shows the description and function of the back panel components on the DPC2203 and EPC2203.
Standard model
Battery backup model
Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
1 POWER – Connects the cable modem to the AC power supply that is provided with your cable modem
CAUTION:
Avoid damage to your equipment. Only use the AC power adapter that is provided with your cable modem.
2TEL 1/TEL 2 – RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines
3ETHERNET – RJ-45 Ethernet port connects to the 10/100baseT Ethernet port on your PC or your home network
4USB – 12 Mbps USB 1.1 port connects to the USB port on your PC
14 |
4012160 Rev B |
Back Panel Description
5 REBOOT EMTA – Pressing this switch reboots the EMTA. Pressing this switch for more than three seconds resets the device to factory default values and reboots the EMTA
CAUTION:
The Reboot EMTA button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any cable modem settings you have selected.
6 CABLE – F-Connector connects to an active signal from your service provider
4012160 Rev B |
15 |
Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user's guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power outlet.
Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet. There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or harm.
16 |
4012160 Rev B |
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requirements for Macintosh
MAC OS 7.5
32 MB of RAM
System Requirements for an Ethernet Connection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed
An active 10/100BaseT Ethernet network interface card (NIC) installed
System Requirements for a USB Connection
A PC with Microsoft Windows 98SE, ME, 2000, or XP operating system
A master USB port installed in your PC or your Apple Macintosh computer
4012160 Rev B |
17 |
How Do I Set Up My High-Speed Internet Access Account?
How Do I Set Up My High-Speed Internet Access Account?
Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the two options in this section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC. The following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the cable modem. Refer to the serial number and MAC address information listed previously in this section.
Note: You may not be able to continue to use your existing e-mail account with your cable modem. Contact your service provider for more information.
18 |
4012160 Rev B |
Loading...