Schaerer Coffee Art C H Touch, Coffee Art C HC Touch, Coffee Art C H Touch 3G, Coffee Art C CH Touch 3G User Manual

Schaerer Coffee Art C

User Manual | 05.2018 | v02

Models:
040381-00050EUS
040381-00051EUS
040381-00058EUS
040381-00062EUS

www.schaererusa.com Copyrights

Published by:
Schaerer USA Corporation, Tustin California

Version:
Version 02 / May 2018

Designed and edited by:
Schaerer USA Corporation, Tustin California

© Copyright:
Schaerer USA Corporation, Tustin California

All rights reserved, including translation into other languages. This manual may not be copied, photocopied or
distributed, in whole or in part, by any means, nor transmitted electronically, without the publisher’s written consent.

All information, illustrations, and specications are based on the latest product information available at the time

of publication approval. Schaerer USA Corporation reserves the right to change the content at any time without
prior notice.

Note that the pictures and display messages shown inside are only examples; your machine and display messages
may vary.

User Manual | 05.2018 | v02

www.schaererusa.com Cautions & Warnings

Cautions & Warnings

USE CAUTION WHILE OPERATING AND CLEAN­ING THE COFFEE ART PLUS MACHINE

WARNING:

TO PREVENT ELECTRICAL SHOCK, DO NOT REMOVE SIDE
OR BACK PANELS FROM THIS MACHINE. NO USER SERVICE­ABLE PARTS INSIDE. REFER SERVICING TO AUTHORIZED
SERVICE PERSONNEL ONLY.

WARNING:

IF WATER OR SMOKE IS COMING FROM INSIDE THE MA­CHINE, TURN OFF MACHINE IMMEDIATELY. UNPLUG THE
MACHINE, TURN OFF WATER SUPPLY, AND CONTACT AN
AUTHORIZED SERVICE AGENT.

WARNING:

DO NOT MOVE MACHINE WHILE IT IS STILL CONNECTED TO
UTILITIES.

CAUTION:

ALL DISPENSED PRODUCTS ARE EXTREMELY HOT! USE
CAUTION WHILE OPERATING ALL FUNCTIONS. KEEP HANDS
AWAY FROM FOAMER HEAD/COFFEE SPOUT/SPLITTER
WHILE DISPENSING OR CLEANING (EXTREMELY HOT).

CAUTION:

DO NOT PLACE HANDS INSIDE MACHINE WHILE OPERATING,
EXCEPT WHEN FOLLOWING CLEANING PROCEDURES.

CAUTION:

DO NOT TILT MACHINE TO EITHER SIDE (VERY HEAVY).

CAUTION:

DO NOT PLACE LIQUID CONTAINERS (SYRUPS, MILK, ETC.)
ON TOP OF THIS EQUIPMENT.

User Manual | 05.2018 | v02

www.schaererusa.com Table of Contents

Table of Contents

Table of Contents

Introduction
Machine Overview
Machine Accessories

Utility Hook-Up Requirements

Operation
General Operation
Tips During Operation

Maintenance
Daily Cleaning
Hopper Cleaning

Error Messages

How to Get Help

Warranty Information

User Manual | 05.2018 | v02

www.schaererusa.com Introduction | Machine Overview

Machine Overview

Machine General Overview

Dual bean hoppers each hold
up to 1 kg (2.2 lbs.)

Regular (left) and Decaf (right)

Cleaning tablet funnel

Service Card Reader

User Panel:
7” Touch Screen or Button

Depending on Model Confriguration

Optional Flavor Module

Available Only on Touch Screen Models

Hot water spout

Coffee spout

Grounds bin

Drip tray grill

Drip tray

Flavor Module option is available on these models:

040381-00050EUS Coffee Art C HC Touch
040381-00062EUS Coffee Art C H Touch
040381-00058EUS Coffee Art C H Touch 3G
040381-00051EUS Coffee Art C CH Touch 3G

User Manual | 05.2018 | v02

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www.schaererusa.com Introduction | Machine Overview

User Panel with Touch Screen

Staff Operated Mode

Beverage size selection

Time and date indicator

Beverage type selection

Press the DECAF icon rst then select your beverage type.

The icon controls the power to the machine. To turn
the machine off, press and hold the icon. To turn it on,
just the press the icon.

Self-Serve Mode

Press the icon to go into the Service Menu.

Notes:

1. This icon may be hidden; press & hold the blank area
to bring up the icon.

2. When machine is off this icon is called Quick Menu.

Beverage size selection

Press the icon to go into the Service Menu.

Notes:

1. This icon may be hidden; press & hold the blank area
to bring up the icon.

2. When machine is off this icon is called Quick Menu.

Panel conguration may vary.

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User Manual | 05.2018 | v02

www.schaererusa.com Introduction | Machine Overview

User Panel with Buttons

and “-” button (initiates the cleaning cycle & quick

rinse)

button (on/off)

and “+” button (stop/cancel)

LED display

Beverage selection

Panel conguration may vary.

Bean Hoppers

Fill the hoppers on top of the machine with whole beans only. The ma­chine grinds the beans freshly for each beverage.

The left hopper is intended for regular coffee beans.
The right hopper is intended for decaffeinated coffee beans.

Cleaning Tablet Funnel

The cleaning tablet funnel is located between the two bean hoppers. For
machines with 3 grinders, the tablet funnel is located behind front center
hopper. Only Schaerer Cleaning Tablets should be dropped into this fun­nel during the daily cleaning procedure. Refer to pages 17-20 for daily
cleaning instructions.

Use only Schaerer Cleaning Tablets (Item # 65221) for the
daily cleaning procedure. Refer to page 9 for reordering cleaning

tablets.

User Manual | 05.2018 | v02

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www.schaererusa.com Introduction | Machine Overview

Hot Water Spout and Coffee Spout

The hot water outlet is used for tea water.

The coffee spout can accommodate tall cups.

Grounds Bin

The grounds bin is located below and behind the coffee spout. It holds the
used grounds which are disposed of after each coffee is brewed. The bin
slides straight out from the machine and must be emptied periodically or
when prompted on the display.

Drip Tray Grill and Drip Tray

The drip tray grill is removable for easy cleaning and access to the inside
of the drip tray.

The drip tray is connected to a exible hose which should be connected
to a xed drain line. The purpose of this ‘basin’ is to funnel any spilled

liquids down the drain. To prevent blockage, we recommend that you

avoid ushing large quantities of milk and/or used coffee grounds down

the drain.

Card Reader

For use by manufacturer-authorized service agent.

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User Manual | 05.2018 | v02

www.schaererusa.com Introduction | Machine Accessories

Machine Accessories

User Manual

Large Cleaning Brush (Item #67409)

Daily Cleaning Instructions

Schaerer Cleaning Tablet (Item #65221)

TO ORDER CLEANING SUPPLIES PLEASE CALL

888.989.3004

User Manual | 05.2018 | v02

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User Manual | 05.2018 | v02

www.schaererusa.com Utility Hook-Up Requirements

Utility Hook-Up Requirements - SCA C Touch w/Flavor Module

8” Top

Clearance

15 1/2”

33"

4” Clearance

3” Clearance

2” Side Clearance 3” Rear Clearance

17" 10.25" 22"

Optional
Syrup Module

3” Diameter Access
Hole Located Rear

Center of Machine

1” Diameter
Drain Hose

1 1/2” Diameter
Drain Pipe to Floor
Drain

Water Filter

4”

The receptacle (NEMA L6-20R),

water filter and scale inhibitor

can be located either under the

counter or top of counter behind

the machine.

POWER, WATER SUPPLY, AND ACCESS REQUIREMENTS

X

G

• Receptacle type: NEMA L6-20R

• 3 Prong twist-lock

• Breaker panel: 20 Amp dedicated 220V
single phase circuit

• Actual maximum load: 16 Amps

Y

• Access hole with collar (no sharp edges)

• Located centrally under machine for water
and drain hose

• Diameter: Minimum 3"

• Water shut-off valve with 3/8" compression

tting

• Back ow preventer in accordance with

local requirements

• Drain pipe to oor drain

• Copper or PVC in accordance with local
health codes and regulations

• Diameter: 1.5" or larger

Notes: Access hole is only required if any of the utility hook-ups are located under the counter.

The receptacle, water
shut-off valve and drain
pipe must be within 3 feet
(36") of the center of the
location (footprint) of the
machine.

Ideal under counter space
for softener: 30"(minimum
requirement: 26").

User Manual | 05.2018 | v02

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www.schaererusa.com Utility Hook-Up Requirements

Utility Hook-Up Requirements - SCA C Button

8” Top

Clearance

15 1/2”

33"

4” Clearance

3” Clearance

2” Side Clearance 3” Rear Clearance

17" 22"

3” Diameter Access
Hole Located Rear

Center of Machine

1” Diameter
Drain Hose

1 1/2” Diameter
Drain Pipe to Floor
Drain

Water Filter

4”

The receptacle (NEMA L6-20R),

water filter and scale inhibitor

can be located either under the

counter or top of counter behind

the machine.

POWER, WATER SUPPLY, AND ACCESS REQUIREMENTS

X

G

• Receptacle type: NEMA L6-20R

• 3 Prong twist-lock

• Breaker panel: 20 Amp dedicated 220V
single phase circuit

• Actual maximum load: 16 Amps

Y

• Access hole with collar (no sharp edges)

• Located centrally under machine for water
and drain hose

• Diameter: Minimum 3"

• Water shut-off valve with 3/8" compression

tting

• Back ow preventer in accordance with

local requirements

• Drain pipe to oor drain

• Copper or PVC in accordance with local
health codes and regulations

• Diameter: 1.5" or larger

Notes: Access hole is only required if any of the utility hook-ups are located under the counter.

The receptacle, water
shut-off valve and drain
pipe must be within 3 feet
(36") of the center of the
location (footprint) of the
machine.

Ideal under counter space
for softener: 30"(minimum
requirement: 26").

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User Manual | 05.2018 | v02

www.schaererusa.com Operation | General Operation

General Operation

Introduction

This chapter describes the basic functions of the coffee machine. Read
the instructions carefully to ensure smooth routine operation.

Filling Bean Hoppers

Only use whole beans in the bean hoppers!

Never reach with your hands into the bean hoppers when the

machine is switched on. When relling the bean hoppers, do not

reach into the grinder and do not press any of the product buttons!

1. Remove the lid from the bean hopper.

2. Fill with whole beans maximum 1 kg (2.2 lbs) and close the lid.

A well-closed lid prevents loss of aroma.

Preparing the Machine for Operation

Prior to switching on the machine, check the following:

• The fresh water supply is open.

• The hoppers are lled (see above).

• The grounds bin is empty.

• The machine is connected to the power supply.

Switching On the Coffee Machine

Switch on the coffee machine by pressing the icon/button.

If the machine has been switched off for a long period of time, the
message “heating” appears on the display.

User Manual | 05.2018 | v02

A product selection can be made when the message “Select your
beverage” appears on the display.

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www.schaererusa.com Operation | General Operation

Switching the Coffee Machine to Standby Mode

If the coffee machine is not used for longer periods, i.e. overnight, it can
be switched to standby mode. In this mode, the boiler is not heated and
no beverages are available.

1. Press the icon/button until the message "Standby" appears on the
display.

Extended Idle Time

1. Perform the daily cleaning:
(See section "Daily Cleaning" on pages 17-20).

2. Switch the machine to “Standby” (Press the icon/button).

3. Close the shut-off valve from the fresh water supply.

4. Disconnect the machine from the power supply.

5. Vacuum the coffee beans from the bean hoppers.

6. Store the machine in a dry and clean location. On premises where
temperatures can drop below zero, the boiler has to be emptied. To
empty the boiler, contact a manufacturer-authorized service agent for
assistance.

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Removal / Relocation / Disassembly

Contact a manufacturer-authorized customer service agent.

User Manual | 05.2018 | v02

www.schaererusa.com Operation | Tips During Operation

Tips During Operation

Always run the daily cleaning procedure
when prompted by the machine display.
Refer to pages 17-20 for details.

Empty the grounds bin regularly and when
prompted by the machine display.

During peek hours, you can dispense into a
carafe or container.

Periodically wipe the machine exterior thor­oughly with a clean, damp cloth to remove
residue.

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User Manual | 05.2018 | v02

www.schaererusa.com Maintenance | Daily Cleaning

Daily Cleaning (Touch Screen)

Read and follow the instructions carefully before you begin the daily
cleaning procedure. This procedure should be performed on a daily basis or
when prompted by the machine display.

Never reach into the machine or under the coffee spout during the
automatic cleaning cycle!

When the “Start cleaning” message appears on the screen, follow the machine
prompts to initial the clean cycle.

Note: In some congurations, the machine will automatically initiate the cleaning cycle after two
hours of the “Start cleaning” message appears. During that time all product buttons will be locked
until the procedure is completed.

This procedure is only for models with touch screen.

040381-00050EUS Coffee Art C HC Touch
040381-00062EUS Coffee Art C H Touch
040381-00058EUS Coffee Art C H Touch 3G
040381-00051EUS Coffee Art C CH Touch 3G

1. ►

Item #65221Item #67409

• Use only Schaerer cleaning sup­plies for this procedure.

2. ► 3. ►

• When the “Start cleaning” mes­sage appears on the screen,
press “OK” and move to the next
step.

• Press the icon to go into the
Service Menu.

• In some congurations, this icon

may be hidden. If hidden, press
and hold the same area (bottom
left corner) for 3-5 seconds. Ser­vice menu will appear.

User Manual | 05.2018 | v02

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www.schaererusa.com Maintenance | Daily Cleaning

4. ►

• Select “Cleaning”.

• Immediately remove grounds bin within 6 seconds. Empty coffee
grounds into trash can. Wash, rinse, sanitize bin and set aside.

If grounds bin is not removed within 6 seconds, the machine will re­turn to normal operating mode. If this happens, repeat step 3 and 4.

6. ►

7. ► 8. ►

5. ►

• Remove metal shield above
grounds bin and set aside.

• Use large cleaning brush to wipe
coffee grounds from brew unit and
surrounding areas into drip tray. Do
not touch brew unit or any other
parts of inside area with your hands.

9. ►

• Press “Continue” on the screen to
activate cleaning cycle.

Cleaning runs (4:33 min.)

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• Put back metal shield and slide
coffee grounds bin back into
place.

10. ►

• Rell beans if necessary.

• Press “Continue” to return to
normal operating mode.

• Lift dome lid and drop in one
Schaerer cleaning tablet. Close
lid after dropping tablet.

• Press “OK” on the screen.

Note: Dome lid is located behind
front center hopper for 3 grinder

machine conguration.

11. ■

• When automated cleaning cycle

is complete, ush drip tray with a

pitcher of water.

• Wipe the machine exterior thor­oughly with a clean, damp cloth to
remove residue.

User Manual | 05.2018 | v02

www.schaererusa.com Maintenance | Daily Cleaning

Daily Cleaning (Buttons)

Read and follow the instructions carefully before you begin the daily
cleaning procedure. This procedure should be performed on a daily basis or
when prompted by the machine display.

Never reach into the machine or under the coffee spout during the
automatic cleaning cycle!

When the “Start cleaning” message appears on the screen, follow the machine
prompts to initial the clean cycle.

Note: In some congurations, the machine will automatically initiate the cleaning cycle after two
hours of the “Start cleaning” message appears. During that time all product buttons will be locked
until the procedure is completed.

This procedure is only for models with buttons.

Model # TBD Coffee Art C HC Button Black
040381-00055EUS Coffee Art C H Button Black

1. ►

Item #65221Item #67409

• Use only Schaerer cleaning sup­plies for this procedure.

2. ►

• Press and hold the button until display reads “cleaning program empty
gr. container.”

• Immediately remove grounds bin within 6 seconds. Empty coffee
grounds into trash can. Wash, rinse, sanitize bin and set aside.

If grounds bin is not removed within 6 seconds, the machine will re­turn to normal operating mode. If this happens, repeat step.

User Manual | 05.2018 | v02

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www.schaererusa.com Maintenance | Daily Cleaning

3. ►

• Remove metal shield above
grounds bin and set aside.

6. ►

4. ►

• Use large cleaning brush to wipe
coffee grounds from brew unit and
surrounding areas into drip tray. Do
not touch brew unit or any other
parts of inside area with your hands.

7. ►

5. ►

• Put back metal shield and slide
coffee grounds bin back into
place.

8. ■

• Wait until display reads “cleaning
program insert tablet.”

• Lift dome lid located between
the two bean hoppers and drop
in one Schaerer cleaning tablet.
Close lid after dropping tablet.

Note: Dome lid is located behind
front center hopper for 3 grinder

machine conguration.

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• Press (do not hold) the blinking

button to activate cleaning

cycle (this takes about 4:30 min­utes). All beverage selection
buttons will be locked during this
time.

Cleaning runs (4:33 min.)

• When automated cleaning cycle

is complete, ush drip tray with a

pitcher of water.

• Wipe the machine exterior thor­oughly with a clean, damp cloth to
remove residue.

User Manual | 05.2018 | v02

www.schaererusa.com Maintenance | Hopper Cleaning

Hopper Cleaning (Standard Hoppers)

Read and follow the instructions carefully before you begin the hopper
cleaning procedure. This procedure should be performed on an as needed
basis.

Do not clean the bean hoppers in the dishwasher.

Do not use abrasive cleaning products.

When relling the bean hoppers, do not reach into the grinder and do not

press any of the product buttons!

1. ►

• Turn counter clockwise untill it
clicks to lock the beans and re­lease the hopper.

4. ►

2. ►

• Lift the hopper upward to remove
from the machine.

5. ■

3. ►

• Empty the beans into another con­tainer. Use warm water to wash,
rinse and sanitize the hopper.

• Dry the hopper thoroughly with a
clean, damp cloth.

• Align hopper with the base.

• Place hopper back on to machine.

User Manual | 05.2018 | v02

• Turn clockwise untill it clicks to
release the beans and lock the
hopper. Repeat these steps for
the other hopper.

DO NOT OVER TURN.

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www.schaererusa.com Maintenance | Hopper Cleaning

Hopper Cleaning (Oval Hoppers)

Read and follow the instructions carefully before you begin the hopper
cleaning procedure. This procedure should be performed on an as needed
basis.

Do not clean the bean hoppers in the dishwasher.

Do not use abrasive cleaning products.

When relling the bean hoppers, do not reach into the grinder and do not

press any of the product buttons!

1. ►

• Push the bean slide inward to
lock the beans and release the
hopper.

4. ►

2. ►

• Lift the hopper upward to remove
from the machine.

5. ►

3. ►

• Empty the beans into another
container. Use warm water to
wash, rinse and sanitize.

6. ■

• Dry the hopper thoroughly with a
clean, damp cloth.

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• Place hopper back on to machine. • Pull the bean slide outward to
release the beans and lock the
hopper into place. Repeat these
steps for the other hopper.

User Manual | 05.2018 | v02

www.schaererusa.com Error Messages

Error Messages

Display Message Cause Remedy

Grounds container missing

Empty grounds container • The grounds container is full. ► Empty the grounds container and reinsert it.

Cleaning program

Grinder left/right no beans

Grinder left/right blocked

Heating coffee water/hot water/

steam

Service request

Grinder left/right overloaded

Grinder current fault

Brewing unit current fault

Over current brew motor

• The grounds container was removed
(cleaning program, emptying, etc.)

• The limit switch is defective.

• Appears when a programmed count of
beverages has been dispensed without the
machine being cleaned.

• Appears when the bean hopper on the left­or right is empty or when a coffee bean has
become stuck.

Beverage output is blocked!

• An object (such as a stone) has become
jammed in the left or right grinder.

Beverage output is blocked!

• The temperature is 10° C below the
programmed temperature.

• The programmed number of beverages
(cups/month) has been reached. Service is
required.

• Left/right grinder is overloaded.

• Grinder left/right blocked.

• PC board issue.

• Electronics issue.

• PC board issue.

• Electronics issue.

• Brewing unit is drawing too much current
(over 4A).

• Brewing unit is jammed.

► Insert grounds container.

If the message persists, call for service.

► The machine must be cleaned.

Refer to page 17-20 for daily cleaning procedures.

► Rell the bean hopper with coffee beans (max.

1000g.) and conrm.

► Check bean slides (oval hoppers). Refer to page

22.

► Check bean release (standard hoppers). Refer to

page 21.

► If jammed, use the stem of the cleaning brush

to “stir” the coffee beans around and unclog the

grinder. Then press conrm.

► Check grinder for blockage. Remove bean

hoppers and vacuum remaining beans if

necessary. Then press conrm.

If the message persists, call for service.

► Wait until the temperature has been reached.

If the message persists, call for service.

► Call for service.

► Check grinder for blockage. Remove bean

hoppers and remaining beans with vacuum if

necessary. Then press conrm.

If the message persists, call for service.

► Call for service.

► Call for service.

► Call for service.

• No water connection.

• Pump problem. (pump pressure < 7.5bar)

• Brewer is blocked.

Water ow error

• Water system is blocked.

• Grind level is too ne.

• PC board and ow meter are improperly

connected.

• Electrical problem (e.g. PC board).

User Manual | 05.2018 | v02

► Check water supply.

If the message persists, call for service.

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www.schaererusa.com Error Messages

Display Message Cause Remedy

Crit. coffee temp.

Crit. hot water temp.

Timeout coffee heater

Hot water heater timeout

Coffee sensor defect

Hot water sensor defect

Brew unit timeout • The brewing unit motor does not run. ► Call for service.

Initializing

Display dark

• Electrical problem between the sensor and
PC board.

• Temperature sensor issue.

• Electrical problem between the sensor and
PC board.

• Temperature sensor issue.

• The set temperature of the coffee boiler
was not reached within 4 minutes of the unit
switching on.

• The set temperature of the hot water boiler
was not reached within 4 minutes of the unit
switching on.

• Electrical problem between the sensor and
PC board.

• Temperature sensor issue.

• Electrical problem between the sensor and
PC board.

• Temperature sensor issue.

• The software and processor are being
restarted.

• The brewing unit moves to the initial position.

• Machine is not connected to the power
supply.

• Machine is not switched on.

► Call for service.

► Call for service.

► Switch the machine off and back on.
► Ensure grounds bin is in place.

If the message persists, call for service.

► Switch the machine off and back on.
► Ensure grounds bin is in place.

If the message persists, call for service.

► Call for service.

► Call for service.

► Switch the machine off and then back on.

If the message persists, call for service.

► Check whether the machine is connected to the

power supply.

► Check whether the machine is switched on.

If the message persists, call for service.

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User Manual | 05.2018 | v02

www.schaererusa.com How to Get Help

How to Get Help

Normal Business Hours

During normal business hours, a Schaerer representative will answer your call directly. If all lines
are busy, please leave a message according to the instructions you hear on the voicemail.

Monday through Friday: 5:00AM to 5:00PM PST
Weekends: 5:00AM to 3:00PM PST

Messages received during business hours will be returned in the order they were received.

After Hours Support

Outside normal business hours, you can use our voicemail system to notify an on-duty technician

for emergencies. Our after-hours notication system is active during the following times:

Monday through Friday: 5:00PM to 9:00PM PST
Weekends: 3:00PM to 9:00PM PST

Messages received during after hours will be returned promptly. Please do not use the after
hours voicemail system for general questions or other non-emergency requests!

*Messages received outside of normal after hours will be returned the next day.

*Please DO NOT use this system for general questions or other non-emergency requests.

How to Contact Us (Normal and After Hours)

Call our toll free number at [phone].

• Press “4” for technical support.

• During normal business hours, a Schaerer representative will answer your call
directly.

• Should you reach voicemail, please leave a message containing the following
information:

1. Your phone number, including the local area code.

2. Your name.

3. The store’s contact name and phone number including area code.

4. The store address.

5. The machine’s serial number.

6. A brief description of the problem.

• Leaving a message in the Service Dispatch box will page the on-duty technician
(during paging hours).

Please do not use this procedure for general questions or other non-emergency requests!

Onsite Response Times*

• If a service request is received before 9:00AM PST, all attempts possible will be made for

same day service.

• If a service request is received after 9:00AM PST, same day service will be attempted.

Otherwise, service will be scheduled for the next day.

* Due to long distances between some locations and their authorized Schaerer Service Vendor,

onsite response times may differ.

User Manual | 05.2018 | v02

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User Manual | 05.2018 | v02

www.schaererusa.com Warranty Information

Warranty Information

General Warranty Program and Policy

Schaerer USA Corporation provides its customers with a one year warranty, including parts and labor, on all new
equipment purchased from Schaerer USA Corporation. This warranty document pertains to the Coffee Art C
machine, hereinafter referred to as “the machine.” The terms and conditions are set forth below.

Term

Manufacturer’s warranty covers malfunctioning of major components for the 12 month period commencing on the
date of installation of the machine. A grace period may be granted for a later warranty start date of up to 30 days

from the date of shipment ex-warehouse or the date of installation, whichever occurs rst. After this time period of

one (1) year, all warranty coverage has expired.

General Warranty Coverage

In general, manufacturer’s warranty covers malfunctioning of major components. If, during the warranty period (1
year from installation), a component does not work and needs to be replaced or repaired, Schaerer USA will cover
time & materials for the service call.

Installation and Staff Training

The date of installation shall be the rst day the machine is installed and connected to water, drain and power at
the designated installation site specied in advance and in writing by the customer. Upon installation, the Schaerer

Service Vendor will train the manager(s) and store personnel on how to operate and clean the machine.

Installation and training should take place in one visit. Consequently, it is important that the site is ready for
installation upon arrival of the Service Vendor. Standby time due to the site not being ready or due to other

equipment and/or furniture and xtures that need to be moved will be charged on a time and materials basis. Any

additional installation and/or training visit(s) shall be charged to the customer on a time and material basis.

Conditions

Parts damaged and/or replaced and the resulting labor are included in the contract, provided that:

• Repairs are carried out by Schaerer USA Corporation or an authorized Schaerer Service Vendor.

• The malfunction/damage has not resulted through negligence, misuse, mistreatment, lack of cleaning
and/or operator error, however caused.

• The malfunction/damage has not resulted from water quality issues and/or inadequate voltage supply
(please refer to more explicit descriptions and examples below).

• Daily cleaning should be performed according to the instructions provided with each machine. Tablets
used during the cleaning procedure must be Schaerer Cleaning Tablets. Schaerer USA reserves the right
to rescind warranty coverage in the event that cleaning instructions are not proper followed.

Non-warranty Service Calls

If a component malfunctions due to water quality issues, operator abuse, operator error, lack of cleaning, negligence,
misuse, irregular voltage or voltage that is too high/low supplied to the machine, the repair is NOT covered under
warranty. Water quality supplied to the machine is ultimately the sole responsibility of the owner/operator. Please

note that with a softener/lter installed and maintained, some solids can still reach the machine. Damage caused

by these solids is NOT covered under warranty.

Any damage or malfunction due to irregular voltage, damage caused by lightning strikes or voltage that is too
high (>> 240V) or too low (<< 205V) is not covered under warranty. Blown fuses, damage to computer boards,
transformers, voltage regulators, coils, wiring or other electrical components caused by voltage supply outside of
the 205-240V range are not covered under manufacturer’s warranty. Please be reminded that the machine should
be hooked up to a single phase 220V circuit with a dedicated 20 amp breaker.

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www.schaererusa.com Warranty Information

Non-warranty service calls will be invoiced on a time and materials basis to the customer by the Schaerer Service
Vendor. The service technician will make an on-site assessment of whether or not a repair is covered under warranty.
If the customer has questions about warranty coverage or disputes the technician’s decision that a service call is
not covered under manufacturer’s warranty, please contact Schaerer USA at 888.989.3004 to discuss warranty
coverage.

Preventative Maintenance Calls

Two preventative maintenance visits shall be included. These visits shall be scheduled in or near the 2nd and 4th
quarter and need to take place during normal business hours. Schaerer USA will coordinate scheduling through
its Service Vendors. In the event that the store or site does not make itself available for a PM visit, Schaerer USA
reserves the right to void its obligation toward this visit and the warranty in general.

Schaerer USA Corporation is entitled to utilize customer-initiated service visits to perform the preventative
maintenance inspection, should one occur during or near the respective PM dates.

Components/Parts Covered Under Warranty

The following major internal components are covered under this contract:
Control Board PC-Board
Pump Head Pump Motor
Flow Meter Brewing Unit (Automat)
Brew Valve Tea Valve
Temperature Probe (internal damage) Water Boiler
Grinders Grinder Motors
Brew Group Drive Motor Transformer
Card Reader Display (internal damage)
Air Pump Position switches (internal damage)

Warranty Exceptions

Examples of components NOT covered under this contract, excluding manufacturer defects:
Paneling (Shell) Bean Hoppers
Cup Warmer Plate Drip Tray
O-rings Product Buttons (external damage)
Coffee Spout Display (external)
Grinder Blades (normal wear and tear) Hot Water Spout
Chip Cards

Examples of major component malfunctions NOT covered under manufacturer’s warranty:

• Any valve that is clogged or damaged by calcium or other solids/deposits.

• Any sensor is covered with calcium or other solids/deposits.

• Any boiler lled with solids/deposits that needs to be replaced.

• Any damage due to cartridge residue reaching the machine because it was not ushed properly.

Examples of operator error, misuse, abuse, neglect, lack of cleaning, etc., issues that are NOT covered under
manufacturer’s warranty:

• Clogged brew group/automat due to lack of cleaning.

• Any clogging of the drip tray or cracks in the drip tray.

• Foreign objects (coins, small stones, plastic objects, etc.) in the grinders.

• Position switches, inside the automat/brew group area.

• Calibration complaints (beverage volume and temperature) based on measurements not following the
correct measuring procedure.

• Main waterline being turned off.

The terms and conditions of this contract are valid for the current program period only. The examples listed above
do not represent an exhaustive list of the errors that might be encountered. They are examples only. Terms and
conditions of this contract are subject to change.

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www.schaererusa.com Notes

Notes

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www.schaererusa.com Notes

Notes

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