SATO M84PRO User Manual

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M84PRO

Thermal Transfer Printer

SERVICE MANUAL

PN 9001111A

Page 2

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704)644-1650

Tech Support Hotline: (704)644-1660

Tech Support Fax: (707)644-1661

E-Mail: satosales@satoamerica.com

www.satoamerica.com

SATO America, Inc.

form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc. assumes no responsibilities for any errors that may appear.

Preliminary 02/01/03

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TABLE OF CONTENTS

INTRODUCTION

General Description 1-2 Theory Of Operation 1-2 Switches And Indicators 1-4 Connection Ports 1-4

TECHNICAL DATA

Physical Characteristics 2-1 Power 2-1 Enviromental 2-1 Print 2-1 Media 2-2 Ribbon 2-2 Sensing 2-2 Interface Modules 2-2 Processing 2-3 Character Font Capabilities 2-3 Bar Code Capabilities 2-4 Regulatory Approvals 2-4

INTERFACE SPECIFICATIONS

Interface Types 3-1 Receive Buffer 3-1 IEEE1284 Parallel Interface 3-3 RS232 Serial Interface 3-4 Universal Serial Bus (Usb) Adapter 3-6 Local Area Network (Lan) Interface 3-6 Bi-Directional Communications 3-6

ACCESSORIES INSTALLATION

Label Cutter 4-1 Dispenser 4-4 Flash Memory 4-7 PCMCIA Memory Expansion 4-8 Real-time Clock 4-10 Interface Module Upgrade 4-12

CONFIGURATION

Dip Switch Panels 5-1 RS232 Transmit/receive Setting 5-1 Printer Setup 5-3 Default Settings 5-7 Software Default Settings 5-7 Potentiometer Adjustments 5-8 LCD Panel Printer Configuration 5-9

TROUBLESHOOTING

Error Signals 6-1 Troubleshooting Table 6-2 Troubleshooting Procedures 6-4

PN 9001111A

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REPLACEMENT PROCEDURES

Main Circuit Board 7-1 Interface Board (Module) 7-3 Daughter Board 7-4 Memory Board (Card) 7-5 Power Board 7-5 Panel Board 7-6 LCD Board 7-7 Fuse 7-8 Motor 7-9 Platen Roller 7-11 Feed Roller 7-12 Timing Belt 7-14 Print Head 7-18 Label-out Sensor Switch 7-20 Label Position Sensor 7-22 Ribbon Sensor 7-23 Cutter Belt 7-25 Cutter Circuit Board 7-27

ADJUSTMENT PROCEDURES

Print Head Position Alignment 8-2 Print Head Balance 8-3 Ribbon Guide Plate 8-5 Feed Roller 8-6 Timing Belt 8-8 Pitch Sensor Setup For Notched Tags 8-9 Print Position 8-10 Label Gap Sensor 8-11 Eye-Mark Sensor 8-13 Offset Label Stop Position 8-14 LCD Display 8-14 Print Darkness 8-15

FACTORY RESETS

Factory Settings/Test Print 9-1 Clear Head Counters 9-2 Clear Dispenser Counter 9-3 Clear Cutter Counter 9-4 Clear EEPROM 9-5

DIAGRAMS & SCHEMATICS

Housing Cover Removal & Installation 10-1 Media Loading 10-2 Ribbon Loading 10-2 Paper Specifications 10-3 Accessories & Sensors Location 10-4 Print Position Reference 10-5 Print Operation Sequence 10-6

PN: 9001111A

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INTRODUCTION

This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, troubleshooting, and maintenance. For specialized programming, refer to the Programming Manual also provided with the product.

Step-by-step maintenance instructions are provided with typical problems and solutions. It is recommended that you become familiar with each section before installing and maintaining the printer.

This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.

WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED MAY RESULT IN PRESONAL INJURY.

CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED MAY RESULT

IN EQUIPMENT DAMAGE.

NOTE: Provides helpful hints to assist in performing the tasks at hand.

LCD DISPLAY: Provides the specific display that should be visible on the LCD at that point.

A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The contents identify the different unit sections and their respective subsections. Each references the page number of their commencement.

The pages of this manual have embedded headers and footer to assist the user in identifying his or her exact position within the manual. The header provides the section number followed by its name. The footer identifies the product on the left, the manual’s part number in the center, and the page number to the right side of the page.

Page enumeration is two-part with each separated by a hyphen. The first character set references the section number and the second identifies the page number. Page numbers begin with the numeral (1) one at the commencement of a new section and ascends sequentially.

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Section 1: Introduction

GENERAL DESCRIPTION

The M84Pro printer was designed for continuous industrial and commercial applications as selfevident with its uncompromising all-metal housing, 203 to 609 dpi resolution, and label width capacity up to 5 inches wide.

This printer uses standard SATO programming language with specific values for print resolutions. These values are specified in “dots” and will vary depending upon the printer resolution and the amount of memory available for label imaging.

The M84Pro was designed to be compatible with preceding M-8400 series printers. The main difference is how it receives the command sequence and how it responds to certain commands. Refer to the Operator and Technical Reference Manuals for additional information.

TOP HOUSING COVER

LEFT HOUSING COVER

PANEL COVER

FRONT HOUSING COVER

Figure 1-1, Primary Components

RIGHT HOUSING COVER

THEORY OF OPERATION

When activated, the media and ribbon (where applicable) are fed in conjunction past the print head by an integrated drive train. The drive train is electric, stepper motor driven, coupled to a gear configuration located on the left side of the printer chassis. Paper guides within the chassis assembly ensure that the media remains properly positioned during the printing process and is fed unimpeded through the front cover. The exhausted ribbon material is rewound onto a take-up core inserted onto drive-train driven spindles.

A series of strategically located sensors send signals to the processing unit. The processing unit in turn sends response signals to the various features based on programmed and received data. Correct signals initiate print head activity.

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Section 1: Introduction

INTERFACE BOARD

E E I

Figure 1-2, Primary Components

DAUGHTER BOARD

MAIN CIRCUIT BOARD

POWER BOARD

LCD BOARD

PANEL BOARD

BELT CONFIGURATION

RIBBON SUPPLY SPINDLE

RIBBON REWIND SPINDLE

LCD PANEL

OPERATOR PANEL

PLATEN ROLLER

STEPPER MOTOR

LABEL ROLL HOLDER

PRINT ASSEMBLY

LABEL HOLD DOWN

LOWER FEED ROLLER

Figure 1-3, Primary Components

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Section 1: Introduction

SWITCHES AND INDICATORS

The table below identifies and defines printer switches and indicators for operator interface. The accompanying graphics display their locations and appearance.

SWITCHES

Power Switch Two position on/off switch that controls power flow to the system.

Line Key Toggles the printer between the on-line and off-line modes. When

on-line, the printer is ready to receive data from the host. Acts as a pause during print by taking the printer off-line. Also used as a scrolland-enter interface for printer setup.

Feed Key Feeds one blank label through the printer when off-line. When the

printer is on-line, another copy of the last label will be printed. Also used as a scroll-and-enter interface for printer setup.

INDICATORS

LCD Display Dual line x 16 character display. Used for setting operational param-

eters and displaying error conditions.

Power Indicator Illuminates when the power switch is activated. Label Illuminates when the label supply is depleted.

Ribbon Illuminates when the ribbon supply is depleted.

Error Illuminates when there is a system fault.

On-Line Illuminates when the system is operating.

DIP SWITCHES

DSW2 & DSW3 Sets operational parameters of printer.

DSW1 Used to configure optional RS232 communication card.

CONNECTION PORTS

These ports are externally accessible and permit connection of the accessories and attachments necessary for printer programming and operation. Not listed here, are the connection ports of circuit boards not externally accessible.

CONNECTION PORTS

AC Power Input Connector permits 115V, 50/60 Hz supply via supplied cord.

Interface Port Connector for interface harness. Must be connected for the printer to

be operational. Acceptable interface types are:

• RS232C Serial I/F Module, DB-25

• IEEE1284 Parallel I/F Module, AMP 57-40360

• Universal Serial Bus Adapter

• Ethernet 10/100 BaseT I/F Module

• RS422/485 I/F Module, DB-9

Ext. Interface Port Connector for external control of print cycle. Also supplies power for

optional accessories - AMP 57-60140 Memory Card Slot Slot for the insertion of optional PCMCIA Memory Card

Main Fuse Connection For input power protection - type 3A/250V

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Section 1: Introduction

LCD DISPLAY

LINE KEY

POWER

INDICATORS

LABEL

RIBBON

ERROR

ON LINE DISPLAY

DSW1 DSW2 DSW3

LINE FEED

OFFSET

PITCH

FEED KEY

POTENTIOMETERS

DIP SWITCHES

MEMORY CARD SLOT

INTERFACE PORT

I/F

EXT PORT

EXT.

POWER SWITCH

PANEL COVER REAR COVER

Figure 1-4, Switches, Indicators, and Connection Ports

FUSE T3.15A H 250V

100V - 120V

MAIN FUSE CONNECTI

AC POWER INPUT

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TECHNICAL DATA

All technical data deemed pertinent has been tabulated below for quick reference. Find the relative section header and then locate the specific type of technical data in th left column.

PHYSICAL CHARACTERISTICS

Width 10.4 Inches (265 mm)

Height 13.4 Inches (341 mm)

Depth 17.1 Inches (435 mm)

Weight 39.7 Pounds (18.0 mm)

POWER

Input Voltage 115/220 Volts AC +/- 10%, 50/60 Hertz +/-1%

Power Consumption 130 Watt Operating, 24 Watt Idle

ENVIRONMENTAL

Operating Temperature 41° to 104°F (5° to 40°C)

Storage Temperature 23° to 140°F (-5° to 60°C)

Storage Humidity 30 to 90% RH Non-Condensing

Operating Humidity 30 to 80% RH Non-Condensing

Electrostatic Discharge 8kV

Method Direct or Thermal Transfer

Speed (user selectable) M84PRO-2: 2 to 10 Inches Per Second (50 - 250 mm/s)

M84PRO-3: 2 to 8 Inches Per Second (50 - 200 mm/s) M84PRO-6: 2 to 6 inches Per Second (50 - 150 mm/s)

Print Module (dot size) M84PRO-2: .0049 Inches (.125 mm)

M84PRO-3: .0033 Inches (.083 mm) M84PRO-6: .0017 Inches (.081 mm)

Resolution M84PRO-2: 203 Dots Per Inch (8 d/mm)

M84PRO-3: 305 Dots Per Inch (12 d/mm

M84PRO-6: 609 Dots Per Inch (24 d/mm)

Maximum Print Width 4.1 Inches (104 mm)

Maximum Print Length M84PRO-2: 49.2 Inches (1249 mm)

M84PRO-3: 32.8 Inches (835 mm)

M84PRO-6: 14.0 Inches (356 mm)

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Section 2: Technical Data

MEDIA

Minimum Width .87 Inches (22 mm)

Minimum Length Continuous Tear-Off Cutter Dispense

Maximum Width 5.0 Inches (125 mm)

Type Die Cut Labels, Fan-Fold, Tag Stock or Continuous

Maximum Caliper .008 Inches (.21 mm)

Maximum Roll Diameter 8.6 Inches (220 mm), Wound face inward

Minimum Core Diameter 3 Inches (76.2 mm)

0.24 Inches (6 mm)

0.63 Inches (16 mm)

1.18 Inches (30 mm)

RIBBON

Maximum Width 4.4 Inches (111 mm)

Length 1475 Feet (450 m)

Thickness 4.5 Microns, Wound face inward

SENSING

See-Through for labels or tags Movable

Reflective Eye-Mark Movable

Continuous Form Sensor not used.

INTERFACE MODULES

Parallel Port IEEE 1284 Standard

Serial Port RS232C (9600 to 57,6000 dps) Standard

RS422/485 (9600 to 57600 bps) Optional

Ready/Busy or X-On/X-Off Flow Control

Bi-Directional Status

Universal Serial Bus USB Adapter

Ethernet 10/100 Base T, 802.116 Wireless Wi-Fi

Data Transmission ASCII Format

PROCESSING

CPU 32 Bit RISC

FLash ROM 2 Mega-Bytes

SDRAM 16 Mega-Bytes

Receive Buffer 2.95 Mega-Bytes

Memory Expansion See Options and Accessories

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Section 2: Technical Data

CHARACTER FONT CAPABILITIES

MATRIX FONTS

U Font 5 dots W x 9 dots H

S Font 8 dots W x 15 dots H

M Font 13 dots W x 20 dots H

XU Font 5 dots W x 9 dots H (Helvetica)

XS Font 17 dots W x 17 dots H (Univers Condensed Bold)

XM Font 24 dots W x 24 dots H (Univers Condensed Bold)

OA Font (OCR-A) M84PRO-2: 15 dots W x 22 dots H

M84PRO-3: 22 dots W x 33 dots H M84PRO-6: 44 dots W x 66 dots H

OB Font (OCR-B) M84PRO-2: 30 dots W x 36 dots H

M84PRO-3: 30 dots W x 36 dots H M84PRO-6: 60 dots W x 72 dots H

AUTO SMOOTHING FONTS

WB 18 dots W x 30 dots H

WL 28 dots W x 52 dots H

XB 48 dots W x 48 dots H (Univers Condensed Bold)

XL 48 dots W x 48 dots H (Sans Serif)

VECTOR FONT

Proportional or Fixed Spacing

Font Size 50 x 50 dots to 999 x 999 dots

Helvetica, 10 Font Variations

AGFA RASTER FONTS

A Font CG Times, 8 to 72 pt.

B Font CG Triumvirate, 8 to 72 pt.

DOWNLAODABLE FONTS

Bit Mapped True Type Fonts with Utility Program

CHARACTER CONTROL

Expansion up to 12 x in either the X or Y coordinates.

Charcter Pitch Control

Line Space Control

Journal Print facility

0, 90, 180, and 270 Degree Rotation

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Section 2: Technical Data

BAR CODE CAPABILTIES

Linear Bar Codes Bookland (UPC/EAN Supplemental

EAN-8, EAN-13

CODABAR

Code 39 Code 93

Code 128

Interleaved 2 of 5

Industrial 2 of 5

Matrix 2 of 5

MSI

POSTNET

UCC/EAN-128

UPC-A and UPC-E

Two Dimemsional Data Matriix

Maxicode

PDF417

Micro PDF

Truncated PDF

QR Code

RSS-14 Composite Code

Ratios 1:2, 1:3, 2:5, User definable bar widths

Bar Height 4 to 999 dots, User progammable

Rotation 0, 90, 180, and 270 Degrees

Sequential Numbering Sequential numbering of both numerics and bar codes

Custom Characters RAM storage for special characters

Graphics Full dot addressable graphics, SATO Hex/Binary, .BMP or

.PCX formats

Form Overlay Form overlay for high-speed editing of complex formats

REGULATORY APPROVALS

Safety VCCI (Class B), UL, CUL, CE, FCC (Class B)

RFI/EMI FCC (Class B)

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INTERFACE SPECIFICATIONS

This section presents the interface specifications and include detailed information on how to properly interface the printer with the host system.

INTERFACE TYPES

The parallel interface is a high speed, bi-directional interface that conforms to the IEEE1284 specification (ECP mode on some computers). The interface is also compatible with the older Centronics parallel interface standard. If it does not detect the correct IEEE1284 signals in the interface connection, it will automatically operate in the standard Centronics mode which is much slower. To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification. If either of these two are not present, the data rate is reduced.

In order to provide flexibility in communicating with a variety of host computer systems all printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order. The other interfaces available is a high speed serial interface, an Ethernet interface, wireless Ethernet, or an optional Universal Serial Bus (USB) Adapter.

The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles. The RS232C Serial interface allows connectivity to a number of other hosts. The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus. Up to 127 peripherals can be connected to a single USB port.

WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE HOST OR THE PRINTER. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE PRINTER/HOST AND IS NOT COVERED BY WARRANTY.

RECEIVE BUFFER

The printer may be configured to receive a data stream from a singular or multiple print jobs. The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. The multiple job buffer, on the other hand prints all jobs in the order they are received by the printer, and the order of printing cannot be changed.

INGLE JOB BUFFER

The printer receives and prints one job at a time. Each job must not exceed 2.95 MB.

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Section 3: Interface Specifications

MULTIPLE JOB BUFFER

The printer is able to continuously receive print jobs while compiling and printing other jobs at the same time. It acts much like a “print buffer” to maximize the performance of the host and the printer. When using the RS232C Serial interface, the multiple job buffer uses either the Ready/ Busy with DTR (pin 20) or X-On/X-Off flow control protocols. See these sections for more details.

With an empty receiving buffer, the status of DTR is “high” (in X-On status if using X-On/X-Off) meaning the printer is ready to receive data. When the receive buffer is holding 2.0 MB of data (1 MB from being full), DTR will go “low” (an X-Off is sent) indicating the printer can no longer receive data. This condition is called “Buffer Near Full.”

The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs. This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being held (2.0 MB bytes from being full). At this time, DTR will go “high” or an X-On is sent to tell the host that it can again receive data.

All printer error conditions (i.e., label out, ribbon out) will cause the printer to go busy (DTR “low” or X-Off) until the problem is corrected and the printer is placed on-line. The printer will also be busy if taken off-line from the front panel.

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Section 3: Interface Specifications

IEEE1284 PARALLEL INTERFACE

The parallel interface for the M-84PRO printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which is significantly slower. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.

SPECIFICATIONS

Printer Connector AMP 57-40360 DDK (or equivalent) Cable Connector AMP 57-30360 DDK (or equivalent) Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V, Low = 0V to -0.4V Data Stream <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z

NOTE: Pin assignments begin with one (1) in the upper right corner and descend to eighteen (18) in the upper left corner. Pin number nineteen (19) picks up in the lower right corner and descends to thirty-six (36) in the lower left.

IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS

PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION

1 Strobe To Printer 19 Strobe Return Reference 2 Data 1 To Printer 20 Data 1 Return Reference 3 Data 2 To Printer 21 Data 2 Return Reference 4 Data 3 To Printer 22 Data 3 Return Reference 5 Data 4 To Printer 23 Data 4 Return Reference 6 Data 5 To Printer 24 Data 5 Return Reference 7 Data 6 To Printer 25 Data 6 Return Reference 8 Data 7 To Printer 26 Data 7 Return Reference

9 Data 8 To Printer 27 Data 8 Return Reference 10 ACK To Host 28 ACK Return Reference 11 Busy To Host 29 Busy Return Reference 12 Ptr Error To Host 30 PE Return Reference 13 Select To Host 31 INIT From Host 14 AutoFD1 To H o s t 32 Fault To Host 15 Not Used 33 Not Used 16 Logic Gnd 34 Not Used 17 FG Frame Gnd 35 Not Used 18 +5V (z=24k ohm) To Host 36 SelectIn1 From Host

1 Signals required for ieee 1284 mode.

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Section 3: Interface Specifications

RS232 SERIAL INTERFACE

The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.

SPECIFICATIONS

Asynchronous ASCII Half-duplex communication

Ready/Busy Hardware Flow Control

Pin 20, DTR Control

Pin 4, RTS Error Condition X-On/X-Off Software Flow Control Bi-Directional Communication

Data Transmission Rate 9600, 19200, 38400, 57600 bps Character Format 1 Start Bit (fixed)

7 or 8 data bits (selectable) Odd, Even or No Parity (selectable) 1 or 2 Stop bits (selectable)

Connector DB-25S (Female) Cable DB-25P (Male), 50 ft. maximum length.

For cable configuration, refer to Cable Requirements appropriate to the RS232C protocol chosen.

Signal Levels High = +5V to +12V, Low = -5V to -12V

NOTE: Pin assignments begin with one (1) in the upper right corner and descend to thirteen (13) in the upper left corner. Pin number fourteen (14) picks up in the lower right corner and descends to twenty-five (25) in the lower left.

RS232C SERIAL INTERFACE SIGNALS

PIN DIRECTION SIGNAL DEFINITION

1 Reference FG (Frame Ground) 2 To Host TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/

X-Off characters or status data (bi-directional protocols). 3 To Printer RD (Receive Data) - Data to the printer from the host computer. 4 To Host RTS (Request to Send) - Used with Ready/Busy flow control to indicate an

error condition. RTS is high and remains high unless the print head is open (in

this case, RTS would return to the high state after the print head is closed and

the printer is placed back on-line) or an error condition occurs during printing

(e.g., ribbon out, label out). 5 To Printer CTS (Clear to Send) - When this line is high, the printer assumes that data is

ready to be transmitted. The printer will not receive data when this line is low. If

this line is not being used, it should be tied high (to pin 4). 6 To Printer DSR (Data Set Ready) - When this line is high, the printer will be ready to

receive data. This line must be high before data is transmitted. If this line is not

being used, it should be tied high (to pin 20). 7 Reference SG (Signal Ground)

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Section 3: Interface Specifications

RS232C SERIAL INTERFACE SIGNALS

PIN DIRECTION SIGNAL DEFINITION

20 To Host DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control.

The printer is ready to receive data when this pin is high. It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the single job buffer mode. It will also go low when the data in the buffer reaches the buffer near full level.

CABLE REQUIREMENTS

DB9 DB25 HOST INTERCONNECTION DB25 PRINTER

1 1 FG <---------------- 1 FG (Frame Ground) 2 3 RD ----------------> 2 TD (Transmit Data) 3 2 TD <---------------> 3 RD (Receive Data) 8 5 CTS I-------7 4 RTS 5 CTS (Clear to Send) 4 20 DTR I-------6 6 DSR* 20 DTR (Data Terminal Ready) 5 7 SG <---------------> 7 SG (Signal Ground)

* This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal by the driving software. Typically, on a PC, it would be either CTS (pin5) or DSR (pin

6) on a DB-25 connector.

I--------

<-----------------

4 RTS (Request to Send)

6 DSR (Data Set Ready)

READY/BUSY FLOW CONTROL

Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly.

X-O

N/X-OFF FLOW CONTROL

X-On/X-Off flow control is used whenever hardware (Ready/Busy) flow control is not available or desirable. Instead of a voltage going high/low at pin 20, control characters representing ìPrinter Readyî (X-On =11 hexadecimal) or “Printer Busy” (X-Off = 13 hexadecimal) are transmitted by the printer on pin 2 (Transmit Data) to the host. In order for this method of flow control to function correctly, the host must be capable of supporting it. X-On/X-Off operates in a manner similar to the function of pin 20 (DTR) as previously explained. When the printer is first powered on it sends an X-Off when the “Buffer Near Full” level is reached and a X-On when the data level of the buffer drops below the “Buffer Available” mark. When the printer is taken off-line manually, it transmits an X-Off indicating it cannot accept data. When it is placed back on line manually, it sends an XOn, indicating it is again available for receipt of data. If an error occurs during printing (paper out, ribbon out), the printer sends an X-Off as soon as an error condition is detected. When the error is cleared and the printer is placed back on-line, it transmits an X-On indicating it is again ready to accept data. Upon power up if no error conditions are present, the printer will continually send X-On characters at five millisecond intervals until it receives a transmission from the host.

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Section 3: Interface Specifications

DATA STREAMS

The data streams for X-On/X-Off and Ready/Busy flow control are constructed in the same way as they are for Ready/Busy flow control (<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z). An example of this would be: <ESC>A . . Job#1 . . <ESC>Z. All characters are in ASCII.

UNIVERSAL SERIAL BUS (USB) ADAPTER

The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above. Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices may be connected to a USB port using powered hubs.

SPECIFICATIONS

Printer Connector USB Type B Plug Cable 10 feet (3 m) maximum Host Windows 98 or above with USB Port Power Supply BUS Power through cable Power Consumption +5 V at 80 ma

LOCAL AREA NETWORK (LAN) INTERFACE

A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed. The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10/100BaseT LAN connection. Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed.

SPECIFICATIONS

Connector RJ-45 Receptacle Cable 10/100BaseT Category 5 Power Supply Powered from printer

BI-DIRECTIONAL COMMUNICATIONS

This is a two-way communications protocol between the host computer and the printer, thus enabling the host to check printer status. When Bi-Com 4 communications is selected, there is no busy signal from the printer. The host must request the complete status from the printer, including ready/busy. The host may request status in two different ways.

NQUIRE/ACK/NAK

In the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the printer and the printer will respond with its status within five milliseconds. If printing, it will respond upon finishing the current label, then resume printing. In order for this protocol to work properly with an RS232C

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Section 3: Interface Specifications

Optional Interface, pin 6 (DTR) and pin 5 (CTS) must be held high by the host. One way to ensure these pins are always in the correct state is to tie pin 20 (DTR) to pin 6 (DSR) and pin 4 (RTS) to pin 5 (CTS) at the printer end of the cable.

NQUIRE (ENQ)

Upon receipt of an ENQ command, the printer responds with 25 bytes of status information bounded by an STX/ETX pair. The Bi-Com protocol works only in the multiple job buffer mode. The status information is defined as follows:

<STX>{ 2 Byte ID}{1 Status Byte}{6 Byte Label Remaining}{16 Byte Job Name}<ETX>

STREAM IDENTIFICATION

Is a two byte number identifying the current print job ID. The print job ID is defined using the <ESC>ID Job ID command transmitted with the print job (see Job ID Store in the command listing for more information on how to use this command). The range is from 00 to 99.

Status A single byte defining the current status of the printer (see the

Status Byte Definition table).

Label Remaining Six bytes defining the number of labels remaining in the current

print job. The range is from 000000 to 999999 labels.

Job Name

16 bytes of ASCII characters identifying the name assigned to the job by the <ESC>WK Job Name command. If the Job Name is less than 16 characters, the field will be padded with leading zeroes.

If an ENQ is received after the print job specified in the ID bytes has been completed, or there is no data in the buffer, the printer will respond with two “space” characters (20 hexadecimal) for the ID number, six “zero” characters (30 hexadecimal) in the Remaining Labels bytes and the 16 byte Job Name.

CANCEL (CAN)

If a CAN (18 hexadecimal) command is received, it will stop the print job and clear all data from the receive and print buffers. A delay of five milliseconds or more is required before any new data can be downloaded. The CAN command is effective immediately upon receipt, even if the printer is off-line or in an error condition. The printer will return an ACK (06 hexadecimal) if there is no printer error condition and a NAK (15 hexadecimal) if an error condition exists.

RINT JOB

Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), an ACK (06 hexadecimal) will be returned by the printer if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

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Section 3: Interface Specifications

PRINT STOP (DLE)

If a DLE (10 hexadecimal) is received by the printer, the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

RINT START (DC1)

If the printer has been stopped by receipt of a DLE (10 hexadecimal) command, it can be restarted by sending a DC1 (hexadecimal 11) command. Upon receipt of this command an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists.

Note: To provide compatibility with older SATO printers, the RS232C interface can be configured to use an earlier Bi-Com 3 ENQ/ACK/NAK protocol selected via DSW2-8 and DSW1-7/8 (on the RS232 Interface module).The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands. Also, there are additional Response Codes in the Status Byte Definition. It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software.

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ACCESSORIES INSTALLATION

The following procedures provide in-depth instructions on the installation of all optional accessories. Each accessory is a purchase option that may not apply to your setup. Refer to the list below to determine if any are applicable and their installation is required. If not, disregard this section of the manual and proceed to the next.

Label Cutter Kit Label dispenser PCMCIA Memory Expansion

Flash Memory Expansion Real Time Clock Interface Module Upgrade

LABEL CUTTER INSTALLATION

This procedure only covers the physical installation of cutter assembly hardware. Refer to other procedures for configuration, etc.

NOTE: Additional relative information may also be found in Figure 10-5, Accessories & Sensors Location; Figure 10-6, Print Position Reference Diagram; and Figures 10-12 through 10-15, Operation & Timing Charts of the Diagrams & Schematics section.

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figures 10-1, 10-2, and 10-3 in the Diagrams & Schematics section provide guidance on housing cover, media, and ribbon removal respectively.

3 Remove the ribbon and label stock if applicable and leave the print head open.

4 Remove screw (1, Figure 4-1a) securing front cover (2) to the printer frame. Lift away front

cover (2).

NOTE: The screw is accessible at the rear of the cover on the right side. Manipulate the cover upward and outward to remove.

5 Remove two screws (3) to detach spacer panel (4). Lift away spacer panel (4).

6 Remove four screws (5) from back panel (6) and two screws (7) from side frame bracket (8)

to release the entire print mechanism.

NOTE: The print mechanism will be all that is stainless steel or aluminum. The print mechanism back plate is vertically arranged and reaches from the very top down to the base.

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Section 4: Accessories Installation

Figure 4-1a, Label Cutter Installation

7 Slide entire print mechanism fully toward the rear.

CAUTION: ENSURE WIRING HARNESSES ARE NOT PINCHED WHEN ADJUSTING THE PRINT MECHANISM. THE PRINT MECHANISM WHEN ADJUSTED, WILL COVER THE VOID LEFT BY THE REMOVAL OF THE SPACER PANEL.

8 Reapply two screws (7) to side frame bracket (8) and four screws (5) to back panel (6) to

secure print mechanism.

9 Attach two hinge halves (9, Figure 4-1b) to the front base of the printer using two screws

(10) for each.

NOTE: Before tightening the hinge screws, pull the hinges forward to align them.

10 Install spacer panel (4) into the void left in front of print mechanism and secure using two

screws (3).

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Section 4: Accessories Installation

11 Route the single connector end of cutter wiring harness (11, Figure 4-1c) through the printer

side wall from the electric side to the mechanical side.

CAUTION: WHEN ROUTING THE WIRING HARNESS, ENSURE THAT IS IS ROUTED IN A MANNER SO AS TO PREVENT PINCHING OR INTANGLEMENTS.

Figure 4-1b, Label Cutter Installation

12 Connect wiring harness (11) to cutter assembly (12), main circuit board board (13), and

power board (14).

NOTE: There is one small connector on the wiring harness that will remain unconnected for cutter installation. Ensure the connectors are properly oriented when mating. Equipment damage may occur otherwise.

13 Attach cutter assembly (11) to the printer base by connecting their respective hinge halves.

14 Remove two screws (15) securing cable shield (16).

15 Encase cutter wiring harness (11) with the power cable in cable shield (16) and secure

using two screws (15).

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Section 4: Accessories Installation

16 Place DSW3-1 in the up position and the DSW3-2 in the down position.

17 Load the printer with ribbon and media stock and close/install all housing covers.

NOTE: Refer to Figures 10-1, 10-2, and 10-3 in the Diagrams & Schematics section for housing cover, media, and ribbon installation respectively.

18 Restore power and test cycle.

Figure 4-1c, Label Cutter Installation

DISPENSER INSTALLATION

Installation of the optional label dispenser into the printer adds the convenience of automatic label dispensing. Each label is printed, then peeled from the backing paper and presented at the front of the printer for removal by the operator. A photo-electric sensor detects the presence of a completed label and signals the printer to automatically backfeed the label stock for correct alignment of the next print cycle.

NOTE: Refer to Figure 10-5, Accessories & Sensors Location in the Diagrams & Schematics section if assistance is needed.

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

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Section 4: Accessories Installation

NOTE: Figures 10-1, 10-2, and 10-3 in the Diagrams & Schematics section provide guidance on housing cover, media, and ribbon removal respectively.

3 Remove the ribbon and label stock if applicable and leave the print head open.

4 Remove screw (1, Figure 4-2a) securing front cover (2) to the printer frame. Lift away front

cover (2).

NOTE: The screws are accessible at the rear of the cover on the right side. Manipulate the cover upward and outward to remove.

Figure 4-2a, Dispenser Installation

5 Route dispenser wiring harness (3) through the slot in the printer side wall.

CAUTION: WHEN ROUTING THE WIRING HARNESS, ENSURE THAT IIS ROUTED IN A MANNER SO AS TO PREVENT PINCHING OR INTANGLEMENTS.

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Section 4: Accessories Installation

Figure 4-2b, Dispenser Installation

6 Insert dispenser (4, Figure 4-2b) in place of removed front cover (2) and secure using

screw (1).

NOTE: Dispenser installation will only require a single screw. Discard the remaining screw from front cover removal.

7 Connect dispenser wiring harness (3, Figure 4-2c) with free end of wiring harness con-

nected to CN10 port (5) of main circuit board.

CAUTION: ENSURE THE CONNECTORS ARE PROPERLY ORIENTED WHEN MATING. EQUIPMENT DAMAGE MAY OCCUR OTHERWISE.

8 Remove two screws (6) securing cable shield (7).

9 Encase cutter wiring harness (3) along with the power cable, in cable shield (7) and secure

using two screws (6).

10 Place the DSW3-1 and the DSW3-2 dip switches in the up position.

11 Load the printer with ribbon and media stock and close/install all housing covers.

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Section 4: Accessories Installation

NOTE: Figures 10-1, 10-2, and 10-3 in the Diagrams & Schematics section provide guidance on housing cover, media, and ribbon installation.

12 Restore power and test cycle.

Figure 4-2c, Dispenser Installation

FLASH MEMORY INSTALLATION

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 in the Diagrams & Schematics section provides guidance on housing cover removal.

3 Remove three screws (1, Figure 4-3) securing daughter board (2) to main circuit board (3).

4 Disconnect daughter board (2) from circuit board (3).

5 Insert flash card (4) into its reserved brackets on main circuit board (3).

NOTE: The flash card will properly insert into the connector bracket in a single orientation. Ensure that the contactor side is goes first then press inward to index the notched areas.

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Section 4: Accessories Installation

D R

+ 4 8

Figure 4-3, Flash Card Installation

6 Apply and connect daughter board (2) to main circuit board (3) and secure using three

screws (1).

7 Ensure power supply wiring harness (5) is fully connected to daughter board (2).

8 Factory Reset as directed in the Factory Reset section of this manual.

9 Restore power, test cycle, and replace covers.

NOTE: Figure 10-1 in the Diagrams & Schematics section provides guidance on housing cover installation.

PCMCIA MEMORY EXPANSION INSTALLATION

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 in the Diagrams & Schematics section provides guidance on housing cover removal.

3 Remove two screws (1, Figure 4-4a) securing interface board (2) to the rear printer hous-

ing.

4 Withdraw interface board (2) from printer.

5 Remove two screws (3) securing main circuit board (4) to the rear printer housing.

6 Remove three screws (5) securing main circuit board (4) to the printer frame.

7 Manipulate main circuit board (4) from printer.

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Section 4: Accessories Installation

NOTE: It is advised that all wiring harnesses remain connected during expansion board instalation to prevent the possibility of incorrect connections.

D R

8 2 1

E E I

Figure 4-4a, Memory Expansion

8 Insert two long screws (6, Figure 4-4b) into main circuit board (4) from the front.

Figure 4-4b, Memory Expansion

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Section 4: Accessories Installation

9 Insert a standoff (7) onto each screw (6) from the back side of main circuit board (4).

10 Connect expansion board (8) to the back side of main circuit board (4).

11 Apply a nut (9) to the end of each screw (6). Tighten securely.

12 Apply a screw (10) into the lower left corner of expansion board (8). Tighten securely.

13 Apply a screw (10) into the front of main circuit board (4) to secure the upper left corner of

expansion board (8). Tighten securely.

14 Insert main circuit board (4, Figure 4-4a) into the printer and secure using three screws (5)

and two screws (3).

15 Insert interface board (2) into its respective slot to connect with main circuit board (4) and

secure using two screws (1).

16 Restore power, test cycle, and install housing covers.

NOTE: Figure 10-1 in the Diagrams & Schematics section provides guidance on housing cover installation.

REAL-TIME CLOCK INSTALLATION

The real time clock chip allows the date and time to be maintained in the local printer rather than using the system clock. It consists of a special clock chip that replaces the EEPROM chip on the main cicuit board.

1. Switch the printer off and disconnect the power supply cord.

2 Remove the left side housing cover to gain access to the main circuit board.

3 Locate and withdraw the EEPROM chip (1, Figure 4-5) from main circuit board (2).

CAUTION: IF USING A TOOL TO REMOVE THE EEPROM CHIP, ENSURE THAT IT IS NOT BEING INSERTED BETWEEN THE RECEPTACLE BOARD AND THE CIRCUIT BOARD. DESTRUCTION IN THE CIRCUIT BOARD WILL OCCUR. INSERT THE TOOL BETWEEN THE TWO PIECES OF BLACK PHENOLIC MATERIAL TO PRY THE CHIP FREE.

4 Insert clock chip (3) into the vacant connection recepticle (4).

5 Connect the power supply cord.

6 Factory Reset as directed in the Factory Reset section of this manual.

7 Press and hold the LINE key while simultaneously switching the power on.

8 When the printer emits one long beep, release the LINE key.

LCD DISPLAY: INITIALING ROM V00.00.00.00 LCD DISPLAY: ADVANCED MODE

9 Press the FEED key 11 times to display the prompt to set the calender.

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Section 4: Accessories Installation

LCD DISPLAY: SET CALENDER YES NO

10 Press the LINE key to move the cursor under the yes option, then press FEED to select.

LCD DISPLAY: CALENDER 00/00/00 00:00

11 Enter all of the date data required for calender operation.

NOTE: Press the LINE key to scroll through the numeral options and the FEED key to move the cursor laterally for each date entry.

12 Verify proper operation and replace housing covers.

NOTE: Figure 10-1 in the Diagrams & Schematics section provides guidance on housing cover installation.

E E I

Figure 4-5, Real-Time Clock Installation

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Section 4: Accessories Installation

INTERFACE MODULE UPGRADE

The printer is typically ordered with a high-speed parallel interface card installed. However, interface requirements sometimes change and an upgrade is desired. All of the interface cards are installed within the same slot located in the rear of the printer with little or no difference in installation methodology. Refer to the Interface Board procedure of the Replacement Procedures section for specific directions for this upgrade.

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Page 34

PRINTER CONFIGURATION

This section provides configuration instructions. Figures 10-7 through 10-19 in the Diagrams & Schematics section provides diagrams and charts on print operation sequence.

DIP SWITCH PANELS

There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover. A third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parameters. Each switch is an eight section on/off toggle type switch. The ON position is always oriented upward and consequently, the off is always downward. Switch settings are read by the printer electronics during the power up sequence and will not become effective until the power is cycled.

RS232 TRANSMIT/RECEIVE SETTING

Data Bit Selection (DSW1-1): Sets the printer to receive either 7 or 8 data bits for each byte

transmitted.

DSW1-1 SETTING

Off 8 Data Bits

On 7 Data Bits

Parity Selection (DSW1-2, DSW1-3): Selects the type of parity used for error detection.

DSW1-1 DSW1-3 SETTING

Off Off No Parity

Off On Even

On Off Odd

On On Not Used

DSW1

OFF

12345678

DSW1

OFF

12345678

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Section 5: Printer Configuration

Stop Bit Selection (DSW1-4): Selects the number of stop bits to end each byte transmission.

DSW1-4 SETTING

Off 1 Stop Bit

On 2 Stop Bits

DSW1

OFF

12345678

Baud Rate Selection (DSW1-5, DSW1-6): Selects the data rate (bps) for the RS232 port.

DSW1-5 DSW1-6 SETTING

Off Off 9600

Off On 19200

On Off 38400

On On 57600

DSW1

OFF

12345678

Protocol Selection (DSW1-7, DSW1-8): Selects the flow control and status reporting protocols.

Refer to the Interface Specifications section in this manual for more information. (* Will select the Status 2 protocol if DSW2-8 is ON).

DSW1-7 DSW1-8 SETTING

Off Off Rdy/Bsy

Off On Xon/Xoff

On Off Bi-Com 3

On On Bi-Com 4

DSW1

OFF

12345678

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Section 5: Printer Configuration

PRINTER SET UP

Print Mode Selection (DSW2-1): Selects between direct thermal printing and thermal transfer

printing.

DSW2-1 SETTING

Off Therm Xfr

On Direct Therm

DSW2

OFF

12345678

Sensor Type Selection (DSW2-2): Selects between the use of a transmissive label gap or a

reflective eye-mark sensor.

DSW2-2 SETTING

Off Gap

On Eye-Mark

DSW2

OFF

12345678

Head Check Selection (DSW2-3): When selected, the printer will check for head elements that

are electrically malfunctioning.

DSW2-3 SETTING

Off Disabled

On Enabled

DSW2

OFF

12345678

Hex Dump Selection (DSW2-4): Selects Hex Dump mode.

DSW2-4 SETTING

Off Disabled

On Enabled

DSW2

OFF

12345678

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Section 5: Printer Configuration

Receive Buffer Selection(DSW2-5): Selects the operating mode of the receive buffer. Refer to the Interface Specifications section of this manual for more information.

DSW2-5 SETTING

Off Single Job

On Multi Job

DSW2

OFF

12345678

If a 10/100BaseT LAN card is installed, DS2-5 has the following definitions:

DSW2-5 SETTING

Off ENQ Response

On Periodic Response

Firmware Download (DSW2-6): Places the printer in the Firmware Download mode for downloading new firmware into flash ROM.

DSW2-6 SETTING

DSW2

Off Disabled

On Enabled

OFF

12345678

Protocol Code Selection (DSW2-7): Selects the command codes used for protocol control.

Refer to the Selecting Protocol Control Codes section of the Technical Reference manual for additional information. .

DSW2-7 SETTING

Off Standard

On Non-Std

DSW2

OFF

12345678

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Section 5: Printer Configuration

Status Select(DSW2-8): For emulating earlier series software commands. Should be used only if problems are encountered when using existing software. This switch will also affect the settings selected by DSW1-7 and DSW1-8.

DSW2-8 SETTING

Off Status 3 & 4 Enabled

On Status 2 & 3 Enabled

DSW2

OFF

12345678

Backfeed Sequence (DSW3-1, DSW3-2): Backfeed is used to correctly position the label for

application and then retract the next label to the proper print position. This operation can be performed immediately after a label is printed and used, or immediately prior to the printing of the next label.

DSW3-1 SETTING

Off Off Continuous

Off On Tear-Off

On Off Cutter*

On On Dispenser

* Defaults to Continuous if cutter not installed

DSW3

OFF

12345678

Label Sensor Selection (DSW3-3): Enables or disables the Label Sensor. If the Sensor is

enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control using Line Feed commands.

DSW3-3 SETTING

Off Sensor Used

On Not Used

M84Pro Service Manual PN 9001111A Page 5-5

DSW3

OFF

12345678

Page 39

Section 5: Printer Configuration

Back-Feed Selection (DSW3-4): When Back-Feed is enabled, the printer will position the last printed label for dispensing and retract it before printing the next label. The amount of backfeed offset is adjustable.

DSW3-4 SETTING

Off Enabled

On Disabled

DSW3

OFF

12345678

External Signal Interface: Refer to the Interface Specifications section for information on

External Signals.

EXT Print Start Signal Selection (DSW3-5): Allows an external device to initiate a label print for synchronization with the applicator or other external device. When DSW3-5 is On, the unit is in the Continuous print mode, Backfeed is disabled and External Signals are ignored.

DSW3-5 SETTING

Off Disabled

On Enabled

DSW3

OFF

12345678

External Signal Type Selection (DSW3-6, DSW3-7): Both the polarity and signal type (level or

pulse) of the external print synchronizing signal can be selected.

DSW3-6 DSW3-7 SETTING

Off Off Type 4

Off On Type 3

On Off Type 2

On On Type 1

DSW1

OFF

12345678

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Section 5: Printer Configuration

Repeat Print via External Signal (DSW3-8): Allows the applicator or other external device to reprint the current label in the print buffer.

DSW3-8 SETTING

Off Disabled

On Enabled

DSW3

OFF

12345678

DEFAULT SETTINGS

All switches are placed in the Off default position for shipping. This will result in the following operating configuration:

DEFAULT SETTINGS

Communications 8 data bits, no parity, 1 Stop bit, 9600 Baud

Protocol: Ready/Busy

Sensor Gap Sensor

Receive Buffer Multi Job

Mode Batch/continuous

Label Sensor Sensor Used

Backfeed Enabled

External Signals Enabled

SOFTWARE DEFAULT SETTINGS

The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting. These settings are stored in non-volatile memory and are not affected by powering the printer off. The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on. This will result in the following default configuration.

SOFTWARE DEFAULT SETTINGS

Print Darkness 3

Print Speed 6 Inches Per Second (3 for M84Pro-6)

Print Reference Vertical = 0000, Horizontal = 0000

Print Offset +0

Zero No Slash

Ignore CR/LF Disabled

Character Pitch Proportional

Auto On Line Enabled

Feed on Error Enabled

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Section 5: Printer Configuration

SOFTWARE DEFAULT SETTINGS

Feed Reprint Disabled

Priority Command

Language English

CC1 Mem Select Card

Eurocode D5

Once the default operation is complete, a DEFAULT COMPLETED message will be displayed on the LCD panel. The printer should be powered off while this message is being displayed (or after the beep is heard. This saves the default settings in the non-volatile memory where they will be automatically loaded the next time the printer is powered on.

DEFAULT COMPLETED

POTENTIOMETER ADJUSTMENTS

PITCH

After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the top panel. This potentiometer is set at the factory so that it has a range of +/- 3.75 mm. The midpoint setting should have no effect on the pitch. Turning the potentiometer all the way clockwise should move the print position 3.75 mm up towards the top edge of the label. Turning it all the way counterclockwise should move the print position down 3.75 mm.

NOTE: Adjusting the PITCH potentiometer will affect the stop position of the label.

1. Press and hold the FEED key while switching the power switch on.

2. Release the FEED key upon hearing a beep from the printer.

NOTE: The LCD display will inquire what type of test label is desired.

3. Use the Cursor keys to step to the desired option and press the ENTER key to select.

4. Use the Cursor keys to step to the test label size and press the ENTER key to select.

5. Standby for the printer to begin printing test labels continuously.

6. Adjust the PITCH potentiometer until the first print position is at the desired location on the label.

NOTE: If the potentiometer does not have enough range, it will be necessary to change the pitch setting using the front panel display.

7. Press the FEED key to cease printing when complete.

8. Power the printer off and then back on, to exit the test label mode.

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Section 5: Printer Configuration

BACKFEED OFFSET

When a label is printed it must be correctly positioned for dispensing and application. Thusly, the printer advances the label stock sufficiently for the printed label to be dispensed. After the label has been removed for application, the label stock must be withdrawn back into label printing position. The backfeed function repositions the label stock for printing.

The Backfeed function is enabled if DSW3-4 is in the Off position. When enabled, placing DSW31 in the Off position will cause the backfeed operation to be performed immediately before each label is printed. If DSW3-1 is in the On position, the backfeed operation is performed as soon as the dispensed label has been printed and taken from the printer.

The amount of backfeed is controlled by the OFFSET potentiometer on the DIP Switch Panel inside the cover. The full adjustment range is +/- 3.75 inches from nominal. The backfeed adjustment procedure is as follows:

1. Turn the printer on.

2. Press the LINE key to place the printer in the Off-Line status.

3. Press the FEED key to feed out a blank label while observing the dispensement position.

4. Adjust the OFFSET potentiometer on the front control panel as deemed necessary.

5. Repeat steps 4 and 5 until a label is fully released from the liner.

ISPLAY

This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions.

RINT

The PRINT potentiometer is used to adjust the amount of heat (i.e., power) applied to the head for printing. It provides a continuous range of adjustment. Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print.

NOTE: Adjustment of the PRINT potentiometer will affect the darkness in all of the command code, speed, and darkness ranges.

LCD PANEL PRINTER CONFIGURATION

The LCD Panel allows the printer to communicate with the operator. The operator communicates with the printer largely through the use of the LINE and FEED keys. Many settings may also be controlled via software commands. Where software commands and control panel settings conflict, the printer will always use the last valid setting.

There are seven modes of operation. To enter the desired mode, the KEY SEQUENCE combination listed in the table below must be performed. The initial LCD display message is shown for each mode.

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Section 5: Printer Configuration

CONFIGURATION MODES

MODE KEY SEQUENCE INITIAL DISPLAY

Normal POWER ONLINE QTY:000000

Advanced LINE + POWER ADVANCED MODE

Test Print FEED + POWER TEST PRINT MODE

CONFIGURATION

Default Setting LINE + FEED + POWER DEFAULT SETTING YES NO

Clear Non-Standard Protocol DSW2-7 ON + LINE + FEED + POWER ALT. PROTOCOL

Protocol Code Download DSW2-7 ON + POWER + LINE USER DOWNLOAD

Hex Dump DSW2-4 ON + POWER ONLINE QTY: 000000

NORMAL MODE

The printer initially powers on in the ONLINE mode. The user can access the User Settings using the following procedures.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

ONLINE

QTY:000000

OFFLINE

000000

PRINT DARKNESS

12 345

PRINT SPEED 2 4 6 8 10

Displays the firmware during the initialization.

The LCD will display the ONLINE status on the top line and the label quantity (QTY) status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display will indicate the number of labels in the print job that remains to be printed.

Press the LINE key once. When the display changes to OFFLINE, press the FEED and LINE keys simultaneously for more than one second and release.

The LCD now displays the Print Darkness selections. The current setting is indicated by a cursor over one of the range settings. There are 5 possible selections. The lowest setting represents the lightest print and the highest setting the darkest print.

1. Press the Cursor keys to step the cursor to the desired option.

2. Press the ENTER key to select the option and advance to the next display

The current setting is indicated by the cursor.

1. Use the Cursor keys to step the cursor to the desired option.

2. Press the ENTER key to select the option and advance to the next display

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

PITCH OFFSET

+ 00mm

CANCEL PRINT JOB

YES NO

The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/49 mm in increments of 1mm. Once the position is set, it can be fine adjusted +/- 3.75 mm using the PITCH potentometer.

1. The cursor will initially be positioned over the Pitch Direction setting. Use the LINE key to step to the positive (+) or negative (-) selection. A positive selection moves the leading edge of the label forward (away from the print head) while a negative selection moves the leading edge of the label back into the mechanism.

2. Press the FEED key to select the option and advance the cursor to the Offset selection.

3. Use the CURSOR keys to step the first digit of the counter to the desired option. The display will increment one step each time the Cursor keys are pressed. The maximum setting is 5.

4. Press the FEED key to select the option and advance the cursor to the second digit. Again use the CURSOR keys to step to the desired option.

5. Press the FEED key to select the option and advance to the next display

6. Print a test label after completing the adjustments to ensure they are correct.

Selecting the YES option will cause all print jobs to be cleared and not recovered. The default option is NO.

1. Use the Cursor keys to step the cursor to either the YES or NO option.

2. Press the ENTER key to select the option and advance to the next display

CANCEL PRINT JOB

COMPLETED

The printer will beep 3 times and the display will appear for 3 seconds before returning to the initial On-Line Normal Mode after the print jobs are cleared. The printer must be taken off-line and the user settings must be re-entered to change any of the settings.

ADVANCED MODE

An Advanced Mode is provided to make adjustments that require only occasional changes. Since they affect the basic operation of the printer, the procedure for entering this mode is designed to prevent someone from accidently changing the settings.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

ADVANCED MODE Press and hold the LINE key while switching the power switch On. Release

DARKNESS RANGE A B

Displays the firmware during the initialization.

the LINE key when the printer emits one long beep. Press FEED.

This setting allows the selection of darkness ranges. Option B is the darker image of the two. Use the LINE key to move the cursor to the desired option and press the FEED key to select.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

ZERO SLASH

YES NO

AUTO ONLINE

YES NO

PRINT OFFSET V:+0000 H:+0000

This setting determines if a zero is printed with or without a slash. This setting can also be controlled via software commands. When YES is selected, the printer internal fonts will have a slash through the center of the zero character.

1. Use the LINE key to step the cursor to either the YES or NO option.

2. Press the FEED key to select the option and advance to the Auto Online display.

This setting determines the mode in which the printer powers up. If YES is selected, the printer powers up in the ON-LINE mode and is ready to print. If NO is selected, the printer powers up in the OFF-LINE mode and must be manually placed in the ON-LINE mode by pressing the LINE key before it is ready to print.

1. Use the LINE key to step the cursor to either the YES or NO option.

2. Press the FEED key to select the option and advance to the Print Offset

display.

Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the label edge out of the printer while making it negative moves it back into the printer. Horizontal Offset is the distance that the label image is shifted either to the right or left on the label. The image is shifted to the left (towards the inside edge of the label) for a positive setting and it is shifted to the right (towards the outside edge of the label) for a negative setting. This setting changes the base reference point for all subsequent label jobs. It’s effect is identical to the <ESC>A3 Base Reference point command. Since the printer moves the label in discrete steps equal to the size of the print dot, the units of measure for Vertical and Horizontal Offset distance is dots. The maximum values that can be set is 3600 for vertical offset and 3199 for horizontal. If the allowable limit is exceeded, the printer will not accept the selection.

1. Use the LINE key to step the cursor to the desired option. The display will

increment one step for each time a LINE key is pressed.

2. Press the FEED key to select the option and advance to the next display

3. Repeat step 1 and 2 for character requirement.

4. Press the ENTER key to select the option and advance to the next display

Note: This setting can be overriden by the Base Reference Point Command.

SET CALENDAR

YES NO

M84Pro Service Manual PN: 9001111A Page 5-12

The Calendar is a optional feature in the M10e printer allowing the date and time to be set manually using the LCD Display or via the <ESC>WT Calendar Set command. This screen will not be displayed if the Calendar Option is not installed. The last setting (manual or software command) received by the printer will be the value used. The format of the display is YY/MM/DD hh:mm (Year/Month/Day/hours:minutes). The date format is fixed and cannot be changed. This display will only appear if the Calendar Option has been installed.

1. Press the LINE key to step the cursor to either the YES or NOoption. The

YES option will enable the Calendar feature and NO will disable.

2. Press the FEED key to select the option and advance to the next display

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

CALENDAR

00/00/00 00:00

IGNORE CR/LF

YES NO

CHARACTER PITCH

PROP FIXED

ADVANCED MODE To exit the Advanced mode, power the printer off and then back on.

1. Year - Press the LINE key to increase and the FEED key to decrease the character value to the desired option. The first display shown will have the cursor over the two digit year selection. Press the Enter key to select the option and advance to the Month position.

2. Month - Press the LINE key to increase and the FEED key to decrease the character value to the desired option. Press the Enter key to select the option and advance to the Day position.

3. Day - Press the LINE key to increase and the FEED key to decrease the character value to the desired option. Press the Enter key to select the option and advance to the Hour position.

4. Hour - Press the LINE key to increase and the FEED key to decrease the character value to the desired option. The entry must coorespond with a 24 hour day. Press the Enter key to select the option and advance to the Hour position.

5. Minute - Press the LINE key to increase and the FEED key to decrease the character value to the desired option. Press the Enter key to select the option and advance to the Ignore CR/LF display.

This selection tells the printer to strip out all carriage return/line feed pairs (CR/LF ) from the data stream, including graphics and 2D bar codes. It is used primrily to maintain compatibility with earlier models of SATO printers.

1. Use the LINE key to step the cursor to either the YES or NO option.

2. Press the FEED key to select the option and advance to the Character Pitch display.

This selection allows the default character pitch to either be set for fixed character spacing or proportional character spacing.

1. Use the LINE key to step the cursor to the desired option.

2. Press the FEED key to select the option and advance to the Advanced Mode display.

CARD MODE

The Card Mode is entered from the Advanced Mode display. The Card Mode allows the operator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM).

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

ADVANCED MODE The Card Mode is entered from the Advanced Mode display by pressing the

CARD MODE The Card Mode display indicates that the printer is in the Card Mode. To

M84Pro Service Manual PN 9001111A Page 5-13

Displays the firmware during the initialization.

right LINE key once.

advance to the first selection, press the FEED key.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

MEM SELECT (CC1)

CARD MEMORY

CARD->MEMORYCOPY TRUETYPEFONT Y/N

COPY START

YES NO

TRUETYPEFONTCOPY

COPYING

TRUETYPE FONTCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

CARD->MEMORYCOPY SATOFONT Y/N

COPY START

YES NO

SATO FONT COPY

COPYING

SATO FONT COPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

This selection determines which type of optional expanded memory will be addressed as “CC1" in the command streams. The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2. The Memory selection specifies the optional Expanded Flash ROM as CC1 and the optional PCMCIA card as CC2.

1. Use the LINE key to step the cursor to the desired option.

2. Press the FEED key to select the option and advance to the next display

This selection allows TrueType fonts to be copied from the PCMCIA Memory card installed in the Memory Card slot.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the Card to Memory SATO Font Copy mode.

2. Confirm the selection by stepping the cursor to the Yes option. If No is selected, the display will return to the previous selection.

3. Press the FEED key to select the option. If Yes was selected the copy process will begin.

4. Once the copy process is completed, press the FEED key to step the display.

5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory

available.

This selection allows SATO fonts to be copied from the PCMCIA Memory card installed in the Memory Card slot.

2. Confirm the selection by stepping the cursor to the Yes option. If No is selected, the display will return to the previous selection.

3. Press the FEED key to select the option. If Yes was selected the copy process will begin.

4. Press the FEED key to advance to next display.

5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory

available.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

MEMORY->CARDCOPY

ALL <0MB> Y/N

COPY START

YES NO

CARD->MEMORY COPY COPYING

CARD->MEMORYCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

MEMORY->CARDCOPY ALL <0MB> Y/N

This selection allows the entire contents from the optional Expanded Memory to be copied to the PCMCIA Memory card installed in the Memory Card slot.

2. Confirm by stepping the cursor to the Yes option. If No is selected, the display will return to the previous selection.

3. Press the FEED key to select the option. If Yes was selected the copy process will start.

4. Press the FEED key to advance to the next display.

5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory

available.

This selection allows the entire contents of the optional Expanded Memory to be copied to the PCMCIA Memory card instaled in the Memory Card slot.

COPY START

YES NO

MEMORY->CARDCOPY COPYING

MEMORY->CARDCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

CARD->MEMORYCOPY

PROGRAM Y/N

COPY START

YES NO

CARD->MEMORY COPY COPYING

2. Confirm the selection by stepping the cursor to the Yes selection. If No is selected, the display will return to the previous selection.

3. Press the FEED key to select the option. If Yes was selected the copy process will begin.

4. Once the copy process is completed, press the FEED key to step the display.

5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory

available.

This selection allows the printer firmware to be copied from the PCMCIA Memory Card to the printer.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the mode display.

2. Confirm the selection by stepping the cursor to the Yes option. If No is selected, the display will return to the previous selection.

3. Press the FEED key to select the option. If Yes was selected the copy process will begin.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

CARD->MEMORYCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

MEMORY->CARDCOPY

PROGRAM Y/N

COPY START

YES NO

MEMORY->CARDCOPY

COMPLETED

CARD COPY/FORMAT

XXXXXXX ERROR

CARD FORMAT

YES NO

4. Press the FEED key to advance to the next display when the copy process is complete.

5. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory

available.

This selection allows the current firmware installed in the printer to be copied to a PCMCIA Memory Card.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the mode display.

2. Press the FEED key to select the option. If Yes is selected the copy process will begin. If No is selected, the display will return to the previous selection.

3. Press the FEED key to advance to the next display when the copy process is complete.

4. If an error is encountered in the copy process, one of the following messages will be displayed on the second line:

R/W Error Indicates a Read/Write error occured

No Card Error Indicates no card was recognized

Mem Full Error Indicates that there is insufficient memory

available.

Before a PCMCIA card can be used, it must be formatted.

Note: Formatting a card destroys all data currently stored on the card.

1. Use the CURSOR keys to step the cursor to desired option. If Yes is selected, the printer will enter the Card Format mode. If No is selected, the display will advance to the mode display.

2. Press the ENTER key to select the option and advance to the next display

MEMORY FORMAT

YES NO

Before the internal Expanded Memory can be used, it must be formatted.

Note: Formatting the Memory will destroy any stored data.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will enter the Memory Format mode. If No is selected, the display will advance to the mode display.

2. Press the FEED key to select the option and advance to the next display

CARD MODE To exit the Card Mode, power the printer off and then back on.

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Section 5: Printer Configuration

SERVICE MODE

The Service Mode is entered from the Card Mode through the Advanced Mode. The Service Mode allows the operator to set up the basic operation parameters of the printer.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

ADVANCED MODE The Service Mode is entered from the Advanced Mode display by pressing the

SERVICE MODE The Service Mode display indicates that the printer is in the Card Mode. To

GAP [X.XXV] INPUT [X.XV]

Displays the firmware during the initialization.

right LINE key twice.

advance to the first selection, press the FEED key.

The printer determines the location of the leading edge of the label by measuring the difference between light levels when it sees either a label edge or a black “EYE” mark. This adjustment allows the threshold voltage level to be manually set between the maximum and minimum light levels. DIP switch DSW2-2 selects the sensor type. If DSW2-2 is in the OFF position, the setting will be for a See-Thru (or Gap) sensor and the LCD will display “GAP” on the top line along with the current setting. If DSW2-2 is in the ON position, the LCD will display “EYE” on the top line with its current setting. If the value entered for the bottom line setting is “0.0V”, then the printer will automatically calculate the setting when the first label is fed after the printer is powered on or the head is closed. There are some instances where the automatically calculated value must be adjusted to ensure reliable label feeding, such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls. In these instances the value should be set using the following procedures.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

GAP [X.XXV] INPUT [X.XV]

GAP - When setting the “gap” threshold, the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing. The formula to be used for setting the threshold is:

(High Voltage Level + Low Voltage Level) x 0.5 = Start Value

1. Insert a label still attached to the backing into the sensor and close the Label Hold-Down. Record the voltage shown on the top line of the LCD panel. This line should have the message “GAP” on the top line (DIP switch DSW2-2 = OFF). Ensure the label is fully under the sensor.

2. Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid. Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be within the following ranges:

Backing with label = 2.0V to 3.5V

Backing without label = Less than 1.0V

If the measured values are outside this range, it may be difficult finding a value that will work properly under all conditions. If this is the case, a higher quality label may be needed to get adequate performance.

3. Calculate the starting point voltage using the formula.

4. Use the LINE and FEED keys to step the counter to the desired setting. The reading will advance to a setting of 4.9 (the maximum voltage). If a value of “0.0” is set, the printer will automatically set the level each time the printer is powered on with labels loaded and the head is closed.

5. Once the setting is correct, pressing the ENTER key will accept the setting and advance the next display.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

EYE [X.XXV] INPUT [X.XV]

AUTO ONLINE FEED

YES NO

FEED ON ERROR

YES NO

REPRINT W/FEED

YES NO

FORWARD/BACKFEED DISTANCE DEFAULT

EYE - When setting the “eye” threshold, the voltage must be measured with nothing but the label under the sensor and then again with the printed “eye” mark under the sensor. The formula for this is:

(High Voltage Level + Low Voltage Level) x 0.5 = Start Value

1. Insert a label into the sensor and close the label holder. Make sure the printed “eye” mark is not under the sensor. Record the voltage shown on the top line of the LCD panel. This line should have the message “EYE” on the top line (DIP switch DSW2-2 = ON).

2. Pull the label forward until the “eye” mark is positioned under the sensor (the voltage reading should be at its highest point). Record the voltage shown on the top line of the LCD panel. The voltage ranges measured should be within the following ranges:

Eye-Mark = 2.5V to 3.5V

Label Only = Less than 1.0V

3. Calculate the starting point voltage using the formula.

5. Once the setting is correct, pressing the ENTER key will accept the setting and advance to the next display.

This selection specifies whether or not the printer will feed a label when it is placed in the On-Line mode.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will feed a blank label anytime it enters the Online mode.

2. Press the FEED key to select the option and advance to the next display.

This selection specifies whether or not the printer will feed a label when an error condition is cleared.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will feed a blank label anytime an error condition is cleared.

2. Press the FEED key to select the option and advance to the next display.

Specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode.

1. Use the LINE key to step the cursor to desired option. If Yes is selected, the printer will reprint the last label when the FEED key is pressed. If the printer is off-line, pressing the FEED key will feed a blank label.

2. Press the FEED key to select the option and advance to the next display

This display will only appear if Backfeed is enabled (DSW3-4 = OFF). The maximum backfeed distance is 255 mm.

1. Use the LINE key to select either the Default or the Manual option.

2. Press the FEED key to select the option and advance to the next display

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

FORWARD/BACKFEED DISTANCE XXXmm

EXT PIN 9 SELECT

MODE1 MODE2

EURO CODE

SELECT LANGUAGE

ENGLISH

IGNORE CAN/DLE

YES NO

PRIORITY SETTING COMMAND LCD

3. If Manual option is selected, use the Cursor keys to advance the distance to the desired setting. Each time the CURSOR key is pressed, the distance will advance 1 mm. The maximum distance is 255 mm.

4. Press the FEED key to select the option and advance to the next display

Allows selection of the conditions that cause the signal on Pin 9 of the EXT connector to be true. If Mode1 is selected, pin 9 will be true when the printer is ready to print, i.e. it is on-line and has a print job loaded (a quantity of labels to be printed on the display). If Mode 2 is selected, pin 9 will be true if the printer is on-line.

1. Use the LINE key to step the cursor to the desired option.

2. Press the FEED key to select the option and advance to the next display

Allows the dexadecimal code to be specified for the character replaced with the Euro Character. The default is D5H.

1. Use the LINE key to step to the desired option of the first character.

2. Press the FEED key to select the option and advance the cursor to the second character of the desired hexadecimal code.

3. Repeat steps 1 and 2 for each character.

4. Press the FEED key to select the option and advance to the next display

Allows the selection of the character set used by the printer. The options are English, French, German, Spanish, Italian and Portuguese.

1. Use the LINE key to advance to the desired language option.

2. Press the FEED key to select the option and advance to the next display

If the printer is placed in the Multi-Item Buffer Mode (DSW2-5 = ON), the user can choose to ignore CAN (18H) and DLE (10H) commands used in bidirectional communications (refer to section: Interface Specifications). If the Single Item Buffer Mode is chosen (DSW2-5 = OFF), this display will be skipped.

Allows the assignment of a priority for Print Darkness, Print Speed, and Print Offset setting methods. If LCD is selected, the setting established via the LCD display/menu system will be used for an incoming label job, regardless of any different command settings. If Command is selected, any commands in the label job will take precedence and be used for printing the job.

1. Use the LINE key to step to the desired priority option.

2. Press the FEED key to select the option and advance to the next display

LABEL RE-DETECT ENABLE DISABLE

Allows disabling the feeding of a blank label upon power up. If Enable is selected, the printer will automatically feed a label until it detects a label image. This will correctly position the next printed label under the print head. If Disable is selected, the printer will not attempt detection and the operator is responsible for ensuring a correctly positioned label before printing.

1. Use the LINE key to step to the desired option.

2. Press the FEED key to select the option and advance to the next display

M84Pro Service Manual PN: 9001111A Page 5-20

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

IEEE1284 ACK SIGNAL 00.5

SERVICE MODE The Service mode is exited by powering the printer off and then back on.

If the printer is placed in the Single Item Buffer Mode (DSW2-5 = ON), this selection allows the width of the IEEE1284 ACK pulse to be set. In the MultiItem Buffer Mode, this display will be skipped.The range is 0.5 µsec to 10 µsec.

1. Use the LINE key to step the display to the desired option. The setting will advance in increments of 0.1 µsec each time the CURSOR key is pressed until the setting reaches 10.0 µsec when it will wrap around to the 0.5 µsec setting.

2. Press the FEED key to select the option and advance to the next display

COUNTERS MODE

The Counters Mode is provided to allow the user to access the internal printer cousters.

LCD DISPLAY DEFINITION

ADVANCED MODE The Counter Mode is accessed from the Advanced Mode. Press the

CURSOR keys to step to the Counter Mode.

COUNTERS MODE Press the FEED key to advance the display to the counter selections.

COUNTERS HD CUT LIFE

HEAD COUNTER

0.5M

HEAD COUNT CLEAR

YES NO

COUNTERS MODE 6. To exit the Counters Mode, turn power to the printer off and then back on.

The counters are identified in the display as:

HD: Head Counter (should be reset when print head is replaced)

CUT: Cutter Counter

LIFE: Life Counter (cannot be reset)

1. Use the LINE key to step the cursor to the desired counter; Head (HD) counter or the LIFE counter. The default position is the Head Counter.

2. Press the FEED key to select the desired option. The current value (in meters) stored in the counter will be displayed. The maximum number of digits displayed is 8.

3. Press the FEED key again to advance the counter to the Clear mode. All counters with the exception of the LIFE counter will be cleared.

4. Use the LINE key to select the desired option. If wanting to read the counter value only, select NO. If wanting to read the counter and reset it to

0.0, select YES.

5. Press the FEED key to return to the Counters Mode display.

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Section 5: Printer Configuration

TEST PRINT MODE

The Test Print Mode offers 4 different status labels for troubleshooting. If DSW3-5 is in the OFF position, the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer on.

LCD DISPLAY DEFINITION

V 05.00.03.00 INITIALIZING

TEST PRINT MODE CONFIGURATION

TEST PRINT SIZE

10 CM

PRESS FEED KEY TO STOP PRINTING

Displays the firmware during the initialization.

This option allows printing of a test label. It is recommended that a test label be printed after the settings in the Advanced Mode have been changed. The test label provides verification that the correct changes were entered.

1. Press the FEED key while switching on the power switch to access the Test Print Mode.

2. Release the FEED key when the printer beeps.

3. Use the CURSOR keys to step the cursor to the test label type option desired. They are:

CONFIGURATION BARCODE HEADCHECK MEMORY FACTO RY

4. Press the FEED key to select the desired option.

Note: This screen will not be displayed for the Memory Test Label.

This display allows label width selection.

1. Use the LINE key to step to the desired label width option.

2. Press the FEED key to select the option.

3. Press the FEED key to start printing test labels continuously.

4. Press the FEED key to stop the printer.

5. To exit the Test Print Mode, power the printer off and then back on.

DEFAULT SETTINGS MODE

Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditions.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

DEFAULT SETTING

YES NO

M84Pro Service Manual PN: 9001111A Page 5-22

Displays the firmware during the initialization.

Allows the reset of original printer default settings. Enter the Default Setting Mode by:

1. Press and hold the LINE and FEED keys while switching on power.

1. Release the LINE and FEED key when the printer emits one long beep.

1. Use the LINE key to step to either the YES or NO option.

2. Press the FEED key to select the desired option.

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Section 5: Printer Configuration

LCD DISPLAY DEFINITION

DEFAULT SETTING

COMPLETED

When the printer has completed the reset process it will beep 3 times and the Default Setting Completed display will appear. At this time the printer is in the default configuration.To exit the Default Setting Mode, power the printer off and then back on.

MAINTENANCE/FACTORY MODE

This function is used to clear counters and reset the printer’s firmware. It is also used after upgrading the flash firmware or installing a new memory module.

LCD DISPLAY DEFINITION

MAINTENANCE MODE DIPSW2-4 ON>OFF

FAC TORY MODE 4. Place the DSW2-4 switch in the OFF position.

COUNTER CLEAR NONE

PRINT SIZE SMALL LARGE

PRESS ENTER KEY TO STOP PRINTING

Record all dip switch positions and place all in the OFF position.

1. Place DSW2-4 switch in the ON position.

2. Press and hold the LINE and FEED keys while switching on the power.

3. Release the LINE and FEED keys when the printer beeps.

5. Press the FEED key to advance to the next display.

6. Use the LINE key to step the cursor to the desired option.

7. Press the FEED key to select the option and advance to the next display.

8. Use the LINE key to step to the desired option (128 mm or 266 mm).

9. Press the FEED key to select the option and initiate test printing.

The FEED key may be pressed and repressed to start and stop printing at will.

ALL CLEAR MODE

This function is used to clear counters and reset the printer’s firmware. It is also used after upgrading the flash firmware or installing a new memory module.

LCD DISPLAY DEFINITION

MAINTENANCE MODE DIPSW2-4 ON>OFF

FAC TORY MODE 4. Place the DSW2-4 switch in the OFF position.

ALL CLEAR MODE 6. Press the FEED key to ENTER THE ALL CLEAR COUNTER EEPROM

ALL CLEAR COUNTER EEPROM

XXXXXXXALL CLEAR YES NO

XXXXXXXALL CLEAR COMPLETED

Record all dip switch positions and place all in the OFF position.

1. Place DSW2-4 switch in the ON position.

2. Press and hold the LINE and FEED keys while switching on the power.

3. Release the LINE and FEED keys when the printer beeps.

5. Press the FEED key to advance to the next display.

Mode.

7. Use the LINE key to step to the desired option (COUNTER).

8. Press the FEED key to select the option and display the current value.

9. Use the LINE key to step to the desired option (YES) and ENTER to select the option.

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Section 5: Printer Configuration

CLEAR NON-STANDARD PROTOCOL

The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7DH, ESC = 5EH, ENQ = 40H, NULL = 7EH, CAN = 21H and OFFLINE = 5DH.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

ALT.PROTOCOL DEFAULT COMPLETE

Displays the firmware during the initialization.

To Clear Non-Standard protocol codes:

1. Place DSW2-7 in the On position.

2. Press and hold the LINE and FEED keys while switching on the printer.

3. Release the LINE and FEED keys when the printer emits one long beep.

4. Standby for the printer to replace the Alternate protocol codes with the default values.

The printer will emit two short beeps when the process is complete. To exit the mode, power the printer off and then back on.

DOWNLOAD USER DEFINED PROTOCOL CODES

The user can define a set of custom protocol codes and download them to the printer using the <ESC>LD command.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

USER DOWNLOAD PRESS THE LINE KEY

USER DOWNLOAD

WAITING

Displays the firmware during the initialization.

Allows the replacement of the Standard Protocol Codes or the Alternate set of Protocol Codes. To enter the User Download mode:

1. Place DSW2-7 in the on position.

2. Press and hold the LINE and FEED keys while switching on the power.

3. Release the LINE and FEED keys when the printer emits one long beep.

4. Press the LINE key. The printer is now waiting for the data to be sent.

5. Transmit the download data command stream to the printer.

After the data has been received, the printer will beep and print a status label. If it does not beep and print a status label, the printer did not accept the data. If the printer did not beep and print a status label, turn the printer off and check your data stream for errors and start the download process over. If the custom codes are correct, press the FEED key to accept them and terminate the download process. If they are incorrect, turn the printer off without pressing the ENTER key and begin the process again.

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Section 5: Printer Configuration

HEX DUMP MODE

In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting.

LCD DISPLAY DEFINITION

V 05.00.03.00

INITIALIZING

ONLINE

QTY:000000

Displays the firmware during the initialization.

The Hex Dump Mode is entered by placing DSW2-4 in the On position and powering the printer on.

1. The printer is now ready to receive data.

2. Send the data stream to the printer.

3. The received data will be printed in a hexadecimal format4.

4. To return the printer to normal operation, place DSW2-4 in the off position and power the printer off and then back on.

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TROUBLESHOOTING

ERROR SIGNALS

The LED display, Front Panel LED Indicators and Buzzer provide a visual and audio indication of the type of error encountered. Find the correct symptom in the table below to reference the correct response.

LED LCD MESSAGE BEEP ERROR CONDITION TO CLEAR

Error on Machine error 1 long Machine Error Cycle power on/off.

Error on EEPROM error 1 long EEPROM read/write error Cycle power on/off.

Error on Head error 1 long Print Head is damaged Replace print head.

Cycle power.

Error on Sensor error 3 short Sensor Cycle power on/off.

Error blinks Card r/w error 1 long Memory card read/write Format card and cycle

power.

Error blinks Card low Battery 1 long Memory card battery low Replace battery and

cycle power.

Error blinks Head Open 3 short Head open Latch print head.

Error on Line blinks

Error blinks Ribbon on

Error blinks, Label blinks

Ribbon blinks None Ribbon near end. Replace ribbon with full

Line blinks None Buffer near full Slow down transmission

Parity Error 3 short RS232 parity error Match parity to system.

Overrun Error 3 short RS232 overrun error Verify RS232 settings.

Framing Error 3 short RS232 framing error Verify RS232 settings

Buffer Over 3 short Buffer overflow Verify RS232 settings.

Paper End 3 short Media end or misselected

media type.

Ribbon End 3 short Ribbon end or ribbon broken. Replace ribbon. Open/

Media Error 3 short Media error Open/Close head lever.

Replenish media, select correct media, open/ close head lever, open/ close media hold down

Close Head Lever. Open/Close Media Hold Down

roll.

rate.

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Section 6: Troubleshooting

TROUBLESHOOTING TABLE

Use the tables below to isolate problems based on their symptoms. Refer to their relative procedures as applicable to correct the problem. The troubleshooting table below includes the following general symptom descriptions:

Image Voids No Ribbon Movement Power LED Not Illuminated

Ribbon Wrinkle No Label Movement Error LED Illuminated

Light Print Images No Printed Image On Line Led not Illuminated

Smeared Print Images Display Problem No Label Drive

IMAGE VOIDS

Poor label quality. Use thermal transfer compatible stock.

Poor ribbon quality. Use genuine SATO ribbons.

Ribbon not matched to label stock. Consult with media supplier.

Damaged electronics. Replace circuit board.

Damaged platen. Replace platen.

RIBBON WRINKLING

Poor head alignment. Adjust head balance, ribbon roller, and head alignment.

Poor ribbon tension. Adjust tension as required.

Worn platen. Replace as necessary.

Foreign material on head or platen. Clean as required.

Foreign material no labels. Use high quality label stock.

Damaged print head. Replace print head as required.

LIGHT PRINT IMAGES

Poor label quality. Use thermal transfer compatible stock.

Poor quality ribbons. Use genuine SATO ribbons.

Low print head energy/darkness. Adjust darkness control. Refer to Operators Manual.

Low print head pressure. Adjust head balance.

Ribbon not matched to label stock. Use Premier II ribbon with a “1C” thermal transfer ribbon stock

or equivalent for optimum results.

Low ribbon and drive torque or no ribbon movement.

Foreign material on print head. Clean print head and platen roller.

Poor head alignment. Align print head as required.

Excessive print speed. Reduce print speed setting.

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Section 6: Troubleshooting

SMEARED PRINT IMAGES

Poor label quality. Use high quality label stock.

Poor ribbon quality. Use genuine SATO ribbons.

Foreign material on print head and platen roller.

Foreign material on labels. Use high quality label stock.

Excessive print head energy. Adjust darkness control.

Excessive print speed. Adjust as speed as required.

Excessive head pressure or incorrect carbon tension.

Clean print head and platen roller.

Adjust head balance.

NO RIBBON MOVEMENT

Incorrect ribbon core size. Use genuine SATO ribbons.

Loose drive clutch. Adjust drive clutch tension.

Loose platen drive belt. Adjust or replace drive belt as necessary.

No +24 volt output. Test power supply and replace as necessary.

Damaged electronics. Replace circuit board.

NO LABEL MOVEMENT

Loose or broken platen drive belt. Adjust or replace platen drive belt as required.

Incorrect label pitch sensor selected. Select the correct label sensor type (DSW2-2).

No +24 volt output. Replace fuse on main circuit board. Test power supply and

replace as required.

Loose set screw on platen pulley/stepper motor.

Tighten set screws.

NO PRINTED IMAGE

Print head is disconnected. Ensure that print head wiring harness is connected on each

end.

Ribbon is installed upside down. Ensure a correct ribbon installation.

No +24 volt output. Test power supply and replace as necessary.

Damaged print head. Replace print head.

Damaged electronics. Replace circuit board.

LED FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL

Ribbon sensor cable disconnected. Ensure a proper connection.

Incorrectly positioned display potentiometer.

Adjust as required.

POWER LED NOT ILLUMINATED

AC power cable disconnected. Ensure the cable is connected at each end.

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Section 6: Troubleshooting

POWER LED NOT ILLUMINATED

Main power fuse defective. Replace fuse.

Defective power supply. Test with meter and replace as required.

ERROR LED ILLUMINATED

Print head not latched into position. Ensure print head assembly is latched.

LABEL LED IS ILLUMINATED

Label supply roll is empty. Replenish label supply.

Label stock is not routed through sensor. Ensure label roll is correctly installed.

Label sensor incorrectly positioned. Adjust sensor position.

Label sensor is blocked. Clean label sensor.

Incorrect label sensor threshold setting. Adjust label sensor threshold.

Platen drive malfunction. Perform drive train analysis.

RIBBON LED ILLUMINATED

Ribbon supply roll is empty. Replenish ribbon supply.

Ribbon supply is misaligned. Realign ribbon sensor.

Ribbon sensor is blocked. Clean ribbon sensor.

Ribbon rewind is without core. Install cardboard core.

TROUBLESHOOTING PROCEDURES

The procedures below provide in depth instructions on symptom analysis of specific components. If it is suspected that the problem lies within one of these components, refer to the relative instructions.

RS232 S

• Ensure the serial cable is thoroughly connected to the PC and the printer.

• Ensure the serial cable is not defective. The minimum requirements is that a Null Modem

ERIAL INTERFACE

CAUTION: NEVER CONNECT OR DISCONNECT INTERFACE CABLES

(OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE PRINTER OR THE HOST. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY AND IS NOT COVERED BY WARRANTY.

Cable or correct Pin Outs be used and that it be manufactured to specifications. Refer to the Interface Specifications section of this manual.

• Ensure the RS232 Interface Module is installed. Different module types will have an impact on transmission speed.

• Ensure the data stream is correct, all letters of command codes are in upper case, and without spaces. Carriage Returns are also not acceptable in line fields.

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Section 6: Troubleshooting

• Ensure the Baud rate, Parity, Data Bits, and Stop Bits are consistent with that of computer. Print a Configuration Test Label to determine the RS232 settings.

• Ensure the printer is receiving from the computer using a Receive Buffer Hex Dump. Refer to the Hex Dump procedure in this manual for instructions. The printer will print (only once) a hexadecimal dump of everything it has received from the host computer. Each hexadecimal character represents a character the printer received. Analyze and troubleshoot the data stream.

NOTE: A small label may produce a large amount of data when printed in Hex Dump.

While checking the hex dump printout, look for OD

H OAH (carriage return and line feed) char-

acters throughout. The command string should be continuous. CR or LF characters are not allowed between the start command (<ESC>A) and the stop command (<ESC>Z). If Basic is being used, it may be adding these characters automatically as the line wraps. Adding a width statement to your program can help suppress these extra OD

H OAH characters by

expanding the line length up to 255 characters.

If not programming in BASIC, check to see if the equivalent statement in the language exists to suppress extra carriage returns and line feeds from data being sent to the printer. The data stream must be one complete line going to the printer.

NIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints when during a test print, verify that the device drivers have been successively installed by performing the following:

1. Click on Start, Settings, and then Control Panel.

2. Click on System within the new window.

3. Click on the Device Manager tab.

4. Ensure that the View Device By Type is checked.

5. Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

6. Reboot the PC and the printer.

7. Contact Microsoft technical support for further assistance as required.

ARALLEL INTERFACE

• Ensure the printer cable is thoroughly connected to the PC and the printer.

• Ensure the printer cable is connected to the correct ports on each end.

• Ensure the printer cable (IEEE1284) meets specifications. The computer may not be able to communicate correctly otherwise.

• Ensure the Interface Module is installed.

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Section 6: Troubleshooting

• Ensure the data stream is correct, all letters of command codes are in upper case, and without spaces.

• Ensure protocol codes are set for standard or non-standard and that they are consistent with the data stream.

• Ensure the printer is receiving from the computer using a Receive Buffer Hex Dump. Refer to that procedure for instructions. The printer will print (only once) a hexadecimal dump of everything it has received from the host computer. Each hexadecimal character represents a character the printer received. Analyze and troubleshoot the data stream.

NOTE: A small label may produce a large amount of data when printed in Hex Dump.

While checking the hex dump printout, look for OD

H OAH (carriage return and line feed) char-

H OAH characters by

expanding the line length up to 255 characters.

If not programming in BASIC, check to see if the equivalent statement in language exists to suppress extra carriage returns and line feeds from data being sent to the printer. The data stream must be one complete line going to the printer.

LAN E

THERNET INTERFACE

• If the printer does not come up ready: Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possible, connect a terminal to the serial port and observe for a boot prompt indicating the print server firmware has not been loaded properly. If reloading does not correct the problem, try pressing switch 1 for more than 10 seconds. If the problem persists, the product may be defective.

• If the printer comes up ready but will not print: There is a problem with the interface between the server and the printer, network connection or cabling, or a queue setup flaw. The queue setup flaw could be the result of a faulty print server setup or other protocol-related scenarios. Systematically perform checks and tests to isolate the cause.

The interface between the printer and server may be checked by waiting approximately two minutes after the printer is powered on and then run a self-test label. If a self-test label does not print, there could be a hardware problem. Double check the cable connections. In some rare cases, disabling NBUF with the command SET PORT P1 NBUF DISABLED will solve the problem.

If connecting to a 10baseT network, verify that the OK LED is illuminated. If the appropriate LED’s are not on, there is a possibility of a defective cable or connector. Try connecting a different cable, port, or device to observe the results.

If using a repeater or hub, ensure that SQE is turned off at the hub (this is the default setting for most hubs). Also, test the hub or repeater by trying the print server on a different port.

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Section 6: Troubleshooting

If using a bridge or router located between the print server and the host computer, ensure that the device is setup to allow the print server to send and receive data from the host. For example, a bridge can only be set up allow certain types of Ethernet addresses to pass through (a process known as filtering). Such a bridge must be configured to allow print server addresses. Likewise, a router can be set up to only pass certain protocols. Ensure that the desired protocol can be passed through to the print server. In the case of routers, also ensure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable.

Ensure that you are not attempting to perform an illegal operation such as printing a label l larger than the printer can handle.

Check the protocol troubleshooting sections provided with the Ethernet Interface Module for additional causes of intermittent printer problems.

• Experiencing intermittent printing problems: Excessive NetWare polling may be a big cause of intermittent problems. Ensure that only the needed NetWare file servers have been enabled (do a SHOW NETWARE command from the print server console to see the enabled file servers). If V3.21 or earlier versions of firmware is in use, ensure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0. If Netware is not in use, disable NEtWare entirely with the command SET NETWARE DISABLED.

Check the individual troubleshooting sections provided with the Ethernet Plug-In Interface

Module for additional causes of intermittent printer problems.

TP T

EST MODULE USAGE

The SATO TP Test Module is a purchase option specially designed and sold by SATO America to assist in troubleshooting SATO Printers. The use of this device will facilitate the identification and isolation of problem circuitry and for voltage adjustment.

1 Remove applicable housing covers as directed in Figure 10-1 of the Diagrams section.

2 Connect the harness from Test Module (1, FIgure 6-1) to main circuit board connector (2).

3 Connect the multimeter ground probe to the pin identified as GND (3) on Test Module (1).

4 Connect the multimeter positive probe to the pin identified as SIG (4) on Test Module (1).

NOTE: The ground and positive probes of the multimeter may also be connected to the Test Module by inserting the probes into their respective connection ports (6) arranged vertically along the right front side of the Test Module. If this method is used, the dial should be set at (0) zero. Refer to Figure 6-2 for connection port identification.

5 Turn on the printer and rotate Test Module dial (5) to the required position.

NOTE: Refer to Figure 6-2 for the correct Test Module position.

6 Record the multimeter values and confirm they are within specified tolerences.

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Section 6: Troubleshooting

NOTE: Voltage readings must be +/- 10% of specification for proper operation.

7 Troubleshoot and/or replace components as directed in their respective procedures.

8 2 1

E E I

Figure 6-1, TP Test Module Usage

DIAL APPLICATION DESCRIPTION

0 through 3 Used to determine voltage. Refer to the specifications section of this manual to determine

a component’s required voltage level. Set the dial to that voltage requirement and the millimeter reading should be in the same range if properly performing.

4 Used for testing and adjustment of the VR5 potentiometer when Eye-Mark printing.

5 Used for testing and adjustment of the VR4 potentiometer when GAP printing.

6 Used for testing and adjustment of the VR2 potentiometer when printing with dispencer.

The potentiometer should be turned fully clock-wise for this operation.

7 Used for testing and adjustment of the VR3 potentiometer for ribbon end sensing.

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Section 6: Troubleshooting

RIBBON SENSOR OPERATION VERIFICATION

Verification that the ribbon sensor is operational may be achieved using the Operator Panel located on the front housing cover.

1 Access the dip switches located on the Operator Panel.

2 Record all dip switch positions.

3 Place DSW2-1 dip switch in the off position, then switch off the printer.

4 Remove ribbon from the printer as applicable and latch down print head.

5 Switch on the printer.

LCD DISPLAY: INITIALIZING ROM V00.00.00.00

LCD DISPLAY: ONLINE QTY:000000

6 Press the LINE key to place the printer off-line.

7 Press the FEED key and wait for the printer to beep.

LCD DISPLAY: RIBBON END

NOTE: The ribbon end display is confirmation that the sensor is functioning.

8 Switch off the printer, install ribbon, and switch the printer on again.

LCD DISPLAY: INITIALIZING ROM V00.00.00.00

9 Press the LINE key to place the printer off-line.

10 Press the FEED key to generate a blank label and confirm that the ribbon has been properly

installed.

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Section 6: Troubleshooting

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REPLACEMENT PROCEDURES

The M84PRO Printer contains replaceable components and sub-assemblies. This section contains step-by-step instructions for the removal and replacement of those primary components and sub-assemblies that are subject to wear or damage.

MAIN CIRCUIT BOARD REPLACEMENT

The main circuit board contains the control electronics for the printer and is located behind the left side cover. The interface board must be removed prior to the main circuit board. The daughter board and optional memory card should also be removed to prevent possible damage during circuit board removal.

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove applicable housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Disconnect all wiring harnesses attached to main circuit board (1, Figure 7-1) or daughter

board (2).

R A

4 8 2

1 E E

E I

Figure 7-1, Circuit Board Replacement

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Section 7: Replacement Procedures

4 Remove two screws (3) securing interface board (4) to printer housing.

5 Withdraw interface board (4) from its connection with main circuit board (1).

6 Remove three screws (5) securing daughter board (2) to main circuit board (1).

7 Withdraw daughter board (2) from its connection with main circuit board (1).

8 Detach optional memory card (6) from its connection with main circuit board (1).

9 Remove two exterior screws (7) securing main circuit board (1) to the housing.

10 Remove three interior screws (8) securing main circuit board (1) to the printer frame.

11 Withdraw main circuit board (1) from within the printer.

12 Prepare to replace main circuit board (1).

13 Install main circuit board (1) into mounting position and secure to the printer frame using

three screws (8).

14 Secure the exterior of main circuit board (1) using two screws (7).

15 Connect optional memory card (6) to main circuit board (1) as applicable.

16 Connect and attach daughter board (2) to main circuit board (1) using three screws (5).

17 Connect interface board (4) to main circuit board (1) and secure to housing using two

screws (3).

18 Reconnect all wiring harnesses (Figure 7-2).

19 Reconnect power supply cord, test cycle, and reattach housing covers.

D R A

8 2 1

E E I

Figure 7-2, Circuit Board Replacement

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Section 7: Replacement Procedures

INTERFACE BOARD REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Remove two screws (1, Figure 7-3) securing interface board (2) on the exterior back side of

printer.

4 Carefully withdraw interface board (2) from its connection with main circuit board (3).

5 Insert replacement interface board (2) through the housing slot to connect with main circuit

board (3).

6 Secure interface board (2) to printer housing using two screws (1).

7 Reconnect power supply cord, test cycle, and reattach left side cover.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover installation.

Figure 7-3, Interface Board Replacement

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Section 7: Replacement Procedures

DAUGHTER BOARD REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove thetop, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Disconnect the print head wiring harness (1, Figure 7-4) from daughter board (2).

4 Remove the three screws (3) securing daughter board (2) to main circuit board (4).

5 Disconnect daughter board (2) from main circuit board (4).

6 Connect replacement daughter board (2) to main circuit board (4) and secure using three

screws (3).

7 Reconnect power supply cord, test cycle, and reattach housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover installation.

Figure 7-4, Daughter Board Replacement

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Section 7: Replacement Procedures

MEMORY CARD REPLACEMENT

The optional memory card is direct connected to the main circuit board behind the daughter board. To replace the memory card, follow the daughter board replacement procedures for card access. Then pull the mounting brackets away from the memory card while pivoting the card outward.

To insert a new memory card, insert the contact side of the card into its mounting bracket first followed by the remainder of the card. The optional memory card is designed so that it will only mount if properly oriented.

POWER BOARD REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Locate power board (1, Figure 7-5) in the lower left corner of the printer.

4 Disconnect circuit board wiring harness (A) from power board (1).

5 Disconnect cutter harness (B) from power board (1) if applicable.

6 Remove two screws (2) securing cable guard (3) to printer base.

7 Lift away cable guard (3) and disconnect power supply harness (C).

8 Remove two screws (4) from the exterior back side of printer.

9 Remove one screw (5) from the interior securing power board (1) to the printer housing.

10 Manipulate power board (1) from within the printer.

11 Insert replacement power board (1) into printer housing oriented so that the power recepta-

cle protrudes from the rear.

12 Secure power board (1) to the printer using screw (5) and two screws (4).

13 Connect power supply harness (C) and cover with cable guard (3).

14 Secure cable guard (3) to the printer using two screws (2).

15 Connect cutter harness (B) to power board (1) if applicable.

16 Connect circuit board harness (A) to power board (1).

17 Reconnect power supply cord, test cycle, and reattach housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover installation.

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Section 7: Replacement Procedures

Figure 7-5, Power Board Replacement

PANEL BOARD REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Locate panel board (1, Figure 7-6) mounted to the interior of the front cover.

4 Disconnect wiring harnesses (A), (B), and (C).

5 Remove two screws (2) securing panel board (1) to the printer.

6 Manipulate panel board (1) laterally from within the printer.

7 Insert replacement panel board (1) behind the face cover so that the boards buttons are

aligned with their respective slots in the cover.

8 Connect harnesses (C), (B), and (A).

9 Reconnect power supply cord, test cycle, and reattach housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover installation.

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Section 7: Replacement Procedures

Figure 7-6, Panel Board Replacement

LCD BOARD REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Locate LCD board (1, Figure 7-7) mounted to the interior of the front cover.

4 Disconnect wiring harnesses (A) and (B) from panel board (2).

5 Remove two screws (3) and one plastic washer (4) securing LCD board (1) to the printer.

6 Manipulate LCD board (1) laterally from within the printer.

7 Insert replacement LCD board (1) behind the face cover so that thew LCD is aligned with its

respective slot in the cover.

8 Apply screw (3) into the upper mounting orifice and screw (3) with washer (4) to the lower.

9 Tighten screws (3) securely.

10 Connect LCD wiring harnesses (B) and (A) to panel board (2).

11 Reconnect power supply cord, test cycle, and reattach housing covers.

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Section 7: Replacement Procedures

D R A

E E I

Figure 7-7, LCD Board Replacement

FUSE REPLACEMENT

The M84Pro Printer has three fuses; one is externally accessible and is wired to the power supply while the other two are located internally and directly connected to the main circuit board. There is an additional fuse integrated into the optional cutter assembly which is easily accessible by opening the cutter attachment.

This procedure will address only the power supply and circuit board fuses.

1 Switch off the printer and disconnect the power supply cord.

2 Unscrew and remove fuse cap (1, Figure 7-8) and fuse (2) located on the rear printer panel.

3 Remove fuse (2) from fuse cap (1) and determine its condition. Replace as required.

4 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

5 Locate fuses (3) located on main circuit board (4).

6 Manipulate fuses (3) for their contact clips (5) and determine their condition. Replace as

required.

7 Reconnect power supply cord, test cycle, and reattach housing covers.

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Section 7: Replacement Procedures

D R A

4 8 2

E E I

Figure 7-8, Fuse Replacement

MOTOR REPLACEMENT

The stepper motor transmits motion to the print mechanism for precise print positioning. The energized motor provides torque to the label feed roller, the platen roller, the ribbon feed roller, and the ribbon rewind spindle via a series of toothed timing belts and gears.

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the front, top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Locate motor (1, Figure 7-9) position from the left side of the printer.

NOTE: The left side of the printer contains the circuit board, power board, and gear configuration. The motor is located on the lower side of the gear configuration and the motor’s mounting screws are oriented diagonally from each other on the upper and lower sides of the motor spindle.

4 Remove two screws (2) securing motor (1) to the printer frame.

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5 Remove belt from the motor shaft and withdraw motor (1) to the media side of the printer.

6 Disconnect wiring harness (3) from motor (1).

7 Remove two screws (4) securing damper (5) and heat plate (6) to motor (1).

8 Lift away damper (5), heat sink (6) and withdraw motor (1) from within the printer frame.

NOTE: The damper and heat plate must be removed from the motor for the motor to be withdrawn from within the printer frame. Likewise, the damper and heat plate must be mounted to the replacement motor with the motor positioned within the frame.

9 Insert the replacement motor (1) within the printer frame under the label ramp.

Figure 7-9, Motor Replacement

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Section 7: Replacement Procedures

10 Secure heat plate (6) and damper (5) respectively to motor (1) using two screws (4).

NOTE: The damper and heat sink require mounting in specific orientation. Regard Figure 6-9 carefully for the correct orientation.

11 Reconnect wiring harness (3) to motor (1).

12 Apply motor (1) against the printer frame oriented so that their mounting orifices are

aligned.

13 Apply drive belt to motor spindle and secure to frame using two screws (2).

14 Adjust belt tension on motor (1) as required in accordance with its relative procedure.

15 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover installation.

PLATEN ROLLER REPLACEMENT

The platen roller is considered to be a high wear component due to its treading against the print media. This treading contact will eventually wear grooves into the rubber material and negatively effect print output.

1 Switch off the printer and disconnect the power supply cord.

2 Open or remove the front, top, right, and left housing covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provide guidance on housing cover, media, and ribbon removal.

3 Remove ribbon and media to provide free access to platen roller (1, Figure 7-10).

4 Loosen or remove screw (2) securing clamp (3) to right roller spindle.

5 Remove e-clip (4) and the outer belt (not shown) from the left roller spindle and pulley (5).

6 Withdraw pulley (5) from left platen roller spindle and inner belt (not shown).

7 Loosen screw and clamp (not shown) on the left end of roller spindle.

8 Withdraw platen roller (1) along with left and right bushings (6) and gear (7) from the printer.

9 Assemble replacement roller as required with gear (7) and bushings (6).

NOTE: The bushings must be installed onto the ends of platen roller with their flanged sides oriented outward. The cog must be installed so its wider sleeve is oriented outward.

10 Insert the long spindle of platen roller (1) into housing frame so that it protrudes to the drive

side.

11 Allow platen roller (1) to be suspended with its bushings (6) nested on the printer frame.

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12 Secure each end of platen roller (1) with clamps (3) and screws (2).

13 Insert pulley (5) onto the left spindle and apply inner belt (not shown).

14 Apply outer belt (not shown) to gear (5) and e-clip (4) to left roller spindle.

15 Adjust belt tension as required in accordance with its relative procedure.

16 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon installation.

Figure 7-10, Platen Roller Replacement

FEED ROLLER REPLACEMENT

The feed roller is considered to be a high wear component due to its treading against the print media. This treading contact will eventually wear grooves into the rubber material and negatively effect print output.

1 Switch off the printer and disconnect the power supply cord.

2 Open or remove the top, right, and left housing covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provide guidance on housing cover, media, and ribbon removal.

3 Remove ribbon and media to provide free access to drive roller (1, Figure 7-11).

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Section 7: Replacement Procedures

Figure 7-11, Feed Roller Replacement

4 Loosen two screws (2) to release belt tension on drive roller (1).

5 Loosen or remove two screws (3) securing clamp (4) to the right end of drive roller (1).

6 Remove e-clip (5) and the outer belt (not shown) from the left end of drive roller (1) and pul-

ley (6).

7 Withdraw pulley (6) from left drive roller spindle and inner belt (not shown).

8 Loosen screw (7) and clamp (8) on the left end of drive roller (1).

9 Withdraw drive roller (1) along with left and right bushings (9) from the printer.

10 Assemble replacement roller as required with bushings (9).

NOTE: The bushings must be installed onto the ends of drive roller with their flanged sides oriented outward. The pulley must be installed so its wider sleeve is oriented outward.

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11 Insert the short spindle of drive roller (1) into housing frame so that it rests on the far side of

the label ramp secure using clamp (4) and two screws (3).

12 Insert clamp (8) onto the left end of drive roller (1) and secure to the frame using screw (7).

13 Insert pulley (6) onto the left end of drive roller (1) and apply inner belt (not shown).

14 Apply outer belt (not shown) to pulley (6) and e-clip (5) to left roller spindle.

15 Adjust belt tension in accordance with its relative procedure in the Adjustment Procedures

section of this manual.

16 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon installation.

TIMING BELT REPLACEMENT

The M84pro Printer utilizes four timing belts coupled with dual action toothed pulleys to provide drive distribution throughout the assembly. Two belts are configured to transfer torque from the motor to the label feed roller. A third belt transfers torque from the feed roller to the platen roller. And the fourth transfers torque from the platen roller to the ribbon rewind spindle. All four operating in conjunction provide the total drive configuration for the primary machine.

The optional cutter assembly has its own drive mechanism that operates when directed by the printer, but independently of the printer drive assembly. The cutter drive assembly also comprises drive belts and pulleys. Those will not be addressed in this procedure.

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and left housing covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover removal.

3 Disconnect all wiring harnesses that pose an obstruction to belt removal.

4 Remove two screws (1, Figure 7-12a) securing pulley bracket (2) to the printer frame.

5 Withdraw bracket (2) along with belts (3) and (4) from motor spindle (5) and feed roller pul-

ley (6) respectively.

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Section 7: Replacement Procedures

Figure 7-12a, Motor and Feed Belt Replacement

Figure 7-12b, Motor and Feed Belt Replacement

6 Remove e-clip (7, Figure 7-12b), pin (8), and bushing (9) from pulley bracket (2) to free

transition pulley (10), and belts 3, 4.

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Figure 7-12c, Platen Roller Belt Replacement

7 Remove screw (11, Figure 7-12c) and loosen screw (12) to free pulley tension bracket (13).

8 Remove platen roller belt (14) and ribbon rewind belt (15) from feed roller pulley (16) and

platen roller pulley (17) respectively.

NOTE: Remove e-clips (18) if removal or replacement of pulleys (16) and (17) is required.

9 Remove two screws (19, Figure 7-12d) and four screws (20) and withdraw ribbon frame

(21).

10 Remove ribbon rewind belt (15) from ribbon rewind spindle pulley (22).

11 Prepare to replace timing belts (3), (4), (14), and (15).

12 Apply replacement belt (15) to pulley (22) and allow to suspend.

13 Apply ribbon frame (21) to the printer frame and secure using four screws (20) and two

screws (19).

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Section 7: Replacement Procedures

Figure 7-12d, Ribbon and Rewind Belt Replacement

14 Apply belt (14, Figure 6-12c) to the large diameter of pulleys (17) and (16).

15 Apply the lower end of belt (15) to the smaller diameter of pulley (17).

16 Apply pulley tension bracket (13) so that its pulley is oriented under the upper span of belt

(14) and secure using screw (11).

17 Manipulate pulley tension bracket (13) so as to apply tension to belt (14) and tighten screw

(12).

18 Apply replacement belts (4, Figure 7-12b) and (3) to pulley (10) and insert into pulley

bracket (2).

19 Apply bushing (9) to pin (8) and insert through bracket (2) and pulley (10) from the rear.

20 Secure pin (8) at the face of bracket (2) using e-clip (7).

21 Apply the free ends of belts (4, Figure 7-12a) and (3) to feed roller pulley (6) and motor

spindle (5) respectively.

22 Secure pulley bracket (2) to printer frame using two screws (1).

23 Adjust belt tension in accordance with its relative procedure in the Adjustment Procedures

section of this manual.

24 Reconnect all wiring harnesses as directed in Figure 7-13.

25 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figure 10-1 of the Daigrams & Schematics section provides guidance on housing cover installation.

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Section 7: Replacement Procedures

T C O N

G U R A T I

O N

A B

Figure 7-13, Wiring Harness Connection

PRINT HEAD REPLACEMENT

If the print head becomes damaged or wears out, it can be easily removed and replaced without having to make critical adjustments. Before replacing the print head, check the head counter values by printing a test pattern.

1 Switch off the printer and disconnect the power supply cord.

2 Open/remove the top, right, and front housing covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon removal.

3 Remove ribbon and media to provide free access to print head (1, Figure 7-14).

4 Turn thumb screw (2) located on the top side print assembly (3) to release print head (1).

5 Disconnect the two wiring harnesses from print head (1) and lift away.

NOTE: It is recommended that print head mounting plate (4) be removed from the damaged print head (1) and saved as a spare. The mounting plate may be removed by removing two screws (5).

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Section 7: Replacement Procedures

6 Connect the power harness to the larger connector (6) and the thermal head harness to the

smaller connector (7) of replacement print head (1) with the head oriented downward.

7 Apply print head (1) with mounting plate (4) attached, to lower side of print assembly (3).

NOTE: When the print head is properly oriented under the print assembly, two colored alignment dots may be seen through two slots when peering downward from the top side.

8 Secure replacement print head (1) to print assembly using thumb screw (2).

CAUTION: ENSURE THAT THE WIRING HARNESSES ARE ROUTED IN A MANNER SO AS TO PREVENT PINCHING AND THAT THEY DO NOT TOUCH THE HEAD OPENING SPRING. ALSO CONFIRM THAT THE HEAD MAY BE OPENED AND CLOSED WITHOUT RESTRICTION.

9 Clear the print head counter. Refer to the relative procedure for instructions if required.

10 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon installation.

Figure 7-14, Print Head Replacement

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Section 7: Replacement Procedures

LABEL-OUT SENSOR SWITCH REPLACEMENT

The label-out sensor switch detects the presence of print media and sends an error signal to the processor should the absence of print media be detected. The switch is of a simple on/off variety that is wired. If print media is present it will depress the switch into the closed position. However, if print media is not present, the switch will not be depressed and the non-depress state is the on position.

1 Switch off the printer and disconnect the power supply cord.

2 Open or remove the top, left, right, and front housing covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon removal.

3 Remove ribbon and media to provide free access to label-out sensor (1, Figure 7-15).

4 Remove two screws (2), (3), and (4) from side frame (5).

5 Remove one screw (6) from side frame bracket (7) to permit side frame (5) removal.

6 Remove two screws (8) securing label-out sensor switch (1).

Figure 7-15, Label-Out Sensor Switch Replacement

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7 Disconnect the sensor switch wiring harness from the main circuit board and withdraw

switch (1) from printer.

8 Feed the wiring harness of replacement switch (1) through the slot adjacent to the motor.

9 Apply switch (1) against the printer frame and secure using two screws (8).

NOTE: A properly oriented sensor switch will permit its mounting orifices to align with those of the frame while its contact arm protrudes through the paper ramp.

10 Connect the wiring harness of replacement label-out sensor switch (1) to the main circuit

board. Refer to Figure 7-16 for guidance.

11 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon installation.

Figure 7-16, Wiring Harness Connection

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Section 7: Replacement Procedures

LABEL POSITION SENSOR REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open or remove the top, left, right, and front housing covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon removal.

3 Remove ribbon and media to provide free access to label position sensor (1, Figure 7-17).

Figure 7-17, Label Position Sensor Replacement

4 Remove screw (2) and nylon spacer (3) securing sensor (1) to media sensor guide (4).

NOTE: The sensor is attached to the underside of the sensor guide. The sensor guide is manufactured of black phenolic material and is attached to the brass auger type spindle.

5 Disconnect wiring harness of damaged sensor (1) from the main circuit board.

6 Connect the wiring harness of replacement label position sensor (1) to main circuit board.

Refer to Figure 7-18 for guidance.

7 Reconnect power supply cord, test cycle, and reattach/close all covers.

NOTE: Figures 10-1, 10-2, and 10-3 of the Daigrams & Schematics section provides guidance on housing cover, media, and ribbon installation.

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Section 7: Replacement Procedures

Figure 7-18, Wiring Harness Connection

RIBBON SENSOR REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Open or remove the top, left, and right housing covers.

NOTE: Figures 10-1 and 10-3 of the Daigrams & Schematics section provides guidance on housing cover and ribbon removal.

3 Remove ribbon to allow access to ribbon sensor (1, Figure 7-21) and supply assembly (2).

4 Remove screw (3) and screw (4) from ribbon supply assembly (2).

5 Withdraw boss cap (5), two collars (6), ribbon boss (7), another collar (6), and disk plate (8)

from ribbon supply shaft (9) consecutively.

6 Disconnect the wiring harness of ribbon sensor (1) from the main circuit board.

7 Remove screw (10) securing ribbon sensor (1) to printer frame. Lift away sensor (1).

8 Route replacement sensor (1) through printer frame.

9 Secure replacement sensor (1) to printer frame using screw (10).

10 Apply disk plate (8), a collar (6), ribbon boss (7), two additional collars (6), and boss cap (5)

onto ribbon supply shaft (9) and secure with screw (4).

11 Align orifices of boss (7) and shaft (9) and apply screw (3).

12 Connect wiring harness of replacement ribbon sensor (1) to main circuit board. Refer to

Figure 7-22 for guidance.

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Section 7: Replacement Procedures

13 Install ribbon, restore power, test cycle, and install/close housing covers.

NOTE: Figures 10-1 and 10-3 of the Daigrams & Schematics section provides guidance on housing cover and ribbon installation.

Figure 7-21, Ribbon Sensor Replacement

Figure 7-22, Wiring Harness Connection

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Section 7: Replacement Procedures

CUTTER BELT REPLACEMENT

The cutter assembly is an accessory to the printer. As a purchase option, the cutter assembly may not apply to the printer in question. The cutter assembly mounts to the face of the printer in place of the standard front cover.

1 Switch off the printer and disconnect the power supply cord.

2 Remove cutter assembly (1, Figure 7-23a) from the printer.

NOTE: If unsure how to remove the cutter assembly, refer to the Label Cutter Installation procedure in the Accessories Installation section for guidance.

3 Remove two screws (2) securing idle gear bracket (3) and lift away.

4 Withdraw cutter timing belt (4) and motor timing belt (5) from cutter assembly (1).

5 Apply replacement motor belt (5) to motor pulley (6) and idle pulley (7).

6 Apply replacement cutter belt (4) to idle pulley (7) and cutter pulley (8).

7 Apply bracket (3) to the assembly oriented as removed and secure using two screws (2).

NOTE: When properly installed, the idle bracket gear will apply tension pressure to the outer surface of the cutter belt.

8 Prepare to replace o-ring belt (9, Figure 7-23b).

9 Remove two screws (10) and two screws (11) from left and right sides of cutter frame (12).

10 Lift cutter cover (13) away from cutter frame (12).

11 Loosen screws (14), (15), (16), (17), and (18) located on the right side of cutter frame (12)

sufficiently to manipulate the right end of feed roller (19) free.

12 Remove worn o-ring belt (9) from feed roller (19) and stepper motor (20).

13 Apply replacement o-ring belt (9) to feed roller (19) and stepper motor (20).

14 Insert right end of feed roller (19) into cutter frame (12) and tighten screws (18), (17), (16),

(15), and (14).

15 Apply cutter cover (13) to cutter frame (12) and secure with two screws (11) and (10) to the

right and left sides respectively.

16 Re-install the cutter assembly, connect power supply cord, and test cycle.

NOTE: Refer to the Label Cutter Installation procedure in the Accessories Installation section of this manual for installation guidance.

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Section 7: Replacement Procedures

Figure 7-23a, Cutter Belt Replacement

Figure 7-23b, Cutter Belt Replacement

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Section 7: Replacement Procedures

CUTTER CIRCUIT BOARD REPLACEMENT

1 Switch off the printer and disconnect the power supply cord.

2 Remove cutter assembly (1, Figure 7-24) from the printer.

NOTE: If unsure how to remove the cutter assembly, refer to the Label Cutter Installation procedure in the Accessories Installation section for guidance.

3 Disconnect all wiring harnesses from circuit board (2).

4 Remove two screws (3) from paper guide plate (4).

NOTE: The two screws that are to be removed from the paper guide plate are located on the front side of the cutter along the lower perimeter of the plate.

CAUTION: WHEN THE TWO SCREWS ARE REMOVED FROM THE PAPER GUIDE PLATE, TWO NYLON SPACERS LOCATED BETWEEN THE CIRCUIT BOARD AND THE PLATE WILL BE FREED. ENSURE THAT THE CUTTER ASSEMBLY IS HORIZONTAL WITH THE CIRCUIT BOARD ORIENTED UPWARD WHEN THE BOARD IS REMOVED TO PREVENT THEIR LOSS.

Figure 7-24, Cutter Circuit Board Replacement

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Section 7: Replacement Procedures

5 Remove two nuts (5), lock washers (6), and flat washers (7) from circuit board (2).

6 Manipulate damaged cutter circuit board (2) from cutter assembly (1).

7 Retrieve two nylon spacers (8) from within cutter assembly (1).

8 Apply and hold two screws (3) to paper guide plate (4) from the exterior.

9 Apply a nylon spacer (8) to each screw (3) from the interior.

10 Thread screws (3) into circuit board (2).

CAUTION: IT IS RECOMMENDED THAT STEPS 8 THROUGH 10 BE PERFORMED OVER A TABLE. GREAT DEXTERITY IS REQUIRED AND THE POTENTIAL FOR COMPONENT LOSS IS HIGH.

11 Apply flat washers (7), lock washers (6), and nuts (5) consecutively to circuit board (2).

12 Connect wiring harnesses to replacement circuit board.

13 Re-install the cutter assembly, connect power supply cord, and test cycle.

NOTE: Refer to the Label Cutter Installation procedure in the Accessories Installation section of this manual for installation guidance.

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ADJUSTMENT PROCEDURES

The SATO M84pro Printer incorporates a series of sub-assemblies that, in conjunction, comprise the total printer assembly. Many of these sub-assemblies are designed to be adjustable to maintain optimum performance of the printer throughout its life. This service manual section addresses the proper technique for their adjustment.

It may be necessary to refer to this section following component replacement. Use the relative procedures in that section to replace the component, test cycle the printer, and then adjust as necessary in accordance to the relative procedures in this section.

NOTE: Refer to Figure 10-6, Print Position Reference and Figures 10-7 through 10-19, Print Operation Sequence in the Diagrams & Schematics section for additional operational data as deemed necessary.

Figure 8-1, Print Defects

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Section 8: Adjustment Procedures

PRINT DEFECTS RELATIVE PROCEDURE

Print becomes lighter or darker from one side to the other. This condition is repetitive from label to label.

Voids in the overall print image. This condition is repetitive from label to label.

A visible path on the label where print image is missing. The path will change somewhat from label to label.

The scales at the lower left and right sides are not equal distances from the labels lower edge.

The lines are not sharp. Print Darkness Adjustment

The image is too light. Print Darkness Adjustment

The image is severely dark. Print Darkness Adjustment

Bar code label has a sharp line where print is missing. Print Darkness Adjustment

The printed position is too far in one direction or another. Print Position Adjustment

Print Head Balance Adjustment

Print Darkness Adjustment

Print Head Position Alignment

Platen Roller Adjustment

Ribbon Guide Plate Adjustment

Print Head Position Alignment

Feed Roller Adjustment

Offset Label Stop Position

PRINT HEAD POSITION ALIGNMENT

Print head position has a direct impact on print quality. An improperly aligned print head will cause the print to be inconsistent across the label. The following procedure will provide guidance on print head alignment.

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Figure 8-2, Print Head Alignment

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Section 8: Adjustment Procedures

1 Remove ribbon as applicable to gain access to the top side of print head (1, Figure 8-2).

NOTE: Figure 10-3 in the Diagrams & Schematics section provides guidance on ribbon removal.

2 Loosen thumbscrew (2) and two set screws (3).

3 Load printer with media and ribbon as applicable and latch (4) print head (1) closed.

NOTE: Figures 10-2 and 10-3 of the Diagrams & Schematics section provides guidance on media and ribbon installation.

4 Begin continuous printing of self-test labels.

NOTE: The self-test label identifies if any elements are malfunctional. To the far right of the Head Check row, OK will be printed if elements are not missing and NG if any are missing. Begin a troubleshooting process should difficulties be found. It is recommended that the troubleshooting process begin at the rear of the printer and work forward.

5 Adjust left or right screw/s (5) to manipulate print head (1) as deemed necessary until the

print image is deemed acceptable.

NOTE: The print speed and darkness should be set so as to assist in determining if the print image is being improved during alignment. The speed and darkness settings are identified on the self-test label. Adjust as deemed necessary.

NOTE: The self-test label provides a scale in the lower right and left corners to assist in adjustment. The label is properly aligned perpendicular to the print head when the scale increments are proportionate on each side.

6 Retighten two set screws (3) and thumbscrew (2) to complete the adjustment process.

PRINT HEAD BALANCE ADJUSTMENT

Print quality may be further optimized by the adjustment of the print head balance. When the print head is balanced, there is equal pressure applied across the print media and platen roller by the print head. The left side of the print head remains fixed and the right side is adjusted vertically to obtain balance. To adjust print head balance, follow the instructions below.

1 Visually inspect the condition of the feed and platen rollers and replace as necessary.

2 Adjust the feed roller in accordance with its relative procedure in this manual.

3 Load printer with media and ribbon as applicable.

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NOTE: Figures 10-2 and 10-3 of the Diagrams & Schematics section provides guidance on media and ribbon installation.

4 Begin continuous printing of self-test labels.

NOTE: The self-test label provides incremented patterns across its upper and lower perimeters for adjustment assistance. Observe print quality in these regions during adjustment.

5 Loosen paper guide thumbscrew (1, Figure 8-3) and adjust guide fully outward.

NOTE: By moving the paper guide away from the label’s edge, it allows the stock to wander. Observe label movement during the printing and adjustment process for assistance.

NOTE: The left edge of the ribbon should always cover the label’s left edge by 1/8 inch.

6 Loosen set screw (2) to allow the right side of print head (3) to be adjusted.

7 Manipulate screw (4) to adjust print head (3) while observing scale (5) under latch (6).

NOTE: Clockwise screw rotation raises the print head on the right side. Counter-clockwise rotation conversely lowers the print head.

8 Retighten set screw (3).

M84Pro Service Manual PN 9001111A Page 8-4

SATO M84PRO User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

INTRODUCTION

TECHNICAL DATA

INTERFACE SPECIFICATIONS

ACCESSORIES INSTALLATION

PRINTER CONFIGURATION

TROUBLESHOOTING

REPLACEMENT PROCEDURES

ADJUSTMENT PROCEDURES