Warning: This equipment complies with the requirements in Part 15 of FCC rules for
a Class A computing device. Operation of this equipment in a residential area may
cause unacceptable interference to radio and TV reception requiring the operator to
take whatever steps are necessary to correct the interference.
All rights reserved. No part of this document may be reproduced or issued to third
parties in any form whatsoever without the express permission of SATO America, Inc.
The materials in this document is provided for general information and is subject to
change without notice. SATO America, Inc. assumes no responibilities for any errors
that may appear.
SATOM8400RVe
PREFACE
M-8400RVe PRINTER OPERATOR’S MANUAL
The M-8400RVe Printer Operator’s Manual contains basic information about the
printer such as setup, installation, cleaning and maintenance. It also contains
complete instructions on how to use the operator panel to configure the printer. The
following is a brief description of each section in this manual.
SECTION 1. PRINTER OVERVIEW
This section contains a discussion of the printer specifications and optional
features.
SECTION 2. INSTALLATION
This section contains instructions on how to unpack and set up the printer,
load the labels and ribbon.
SECTION 3. CONFIGURATION
This section contains instructions on how to configure the printer using the
DIP switches and the LCD/Menu/Control panel.
SECTION 4. CLEANING AND MAINTENANCE
This section contains instructions on how to clean and maintain the printer.
SECTION 5. PROGRAMMING
This section introduces the SATO printer programming language. It contains
the commands that are used with the printer to produce labels with bar codes,
alphanumeric data and graphics.
SECTION 6. INTERFACE SPECIFICATIONS
This section contains the printer’s interface specifications, which include
detailed information on how to properly interface your printer to the host
system.
SECTION 7. TROUBLESHOOTING
This section contains troubleshooting procedures to follow in the event you
have printer problems.
SATOM8400RVePN9001075A Page-i
Preface
APPENDICES
APPENDIX A:Command Code Quick Reference
APPENDIX B:Bar Code Specifications
APPENDIX C:Custom Characters and Graphics
APPENDIX D:Optional Features
APPENDIX E:Custom Protocol Command Codes
Page-iiPN9001075A SATOM8400RVe
TABLE OF CONTENTS
SECTION 1. PRINTER OVERVIEW
Introduction ..............................1-1
Compatibility ..............................1-1
General Printer Specifications .....................1-3
The SATO M-8400RVe Thermal Transfer Printer is a complete, high-performance
on-site labeling systems. All printer parameters are user programmable using the
front panel controls and the DIP switches. All popular bar codes and 14
human-readable fonts, including a vector font and two raster fonts, are resident in
memory providing literally thousands of type styles and sizes.
The Operator’s Manual will help you understand the basic operations of the printer
such as setup, installation, configuration, cleaning and maintenance.
The M-8400RVe has a resolution of 203 dpi and can print labels up to four inches
wide.
The M-8400RVe uses the standard SATO RISC printer command codes. The only
differences between it and other RISC printers are the allowable values representing
the print positions on the label. These values are specified in “dots” and will vary
depending upon the resolution of the printer and the amount of memory available for
imaging the label. The allowable range for the M-8400RVe is specified in a table for
those command codes.
SECTION 1.
PRINTER OVERVIEW
This commonality makes it very easy to convert labels from one RISC printer to
another without having to create an entirely different command stream. There are
some caveats that must be observed though to compensate for the different resolution
print heads. The effect of the different printer resolutions are best illustrated by
taking a label designed for a 203 dpi printer and sending the command stream to the
its 305 dpi counterpart. The label printed will be an exact two-thirds scale, including
the fonts, bar code dimensions and line lengths/widths. The only exception is the
PostNet bar code which has only one legal size and the printer resolution is
automatically compensated for by the printer. Conversely, a label designed for a 305
dpi printer and sent to its 203 dpi cousin will be one-third larger. It probably will be
“truncated” if the resulting label size is larger than the maximum allowable for the
printer.
The following general information is presented in this section:
COMPATIBILITY
• Compatibility Information
• General Printer Specifications
• Optional Accessories
The M-8400RVe was designed to be compatible with the standard M-8400. If all of
the rules for command usage were followed when designing labels for an M-8400,
then the same command stream should create the same label on an M-8400RVe.
However, the older M-8400 was more lenient in allowing the user to “bend” the rules,
SATOM8400RVePN9001075A Page1-1
Section 1. Printer Overview
especially in the area of the allowable sequence of commands. Because the thruput of
the M-8400RVe is much greater than the older M-8400, it must receive the commands
in the sequence it is anticipating.
There are some other minor differences in how the M-8400RVe responds to certain
commands. For example, the M-8400RVe can print at speeds up to 10 inches per
second whereas the older M-8400 had a maximum print speed of only 6 inches per
second. Therefore, if you send it a <ESC>CS5 command, it interprets it as a
command to print at 10 ips whereas an M-8400 would interpret it as a command to
print at 6 ips. There is also a difference in how the newer M-8400RVe handles graphic
files. When an <ESC>A3 or <ESC>R rotate commands is sent to an M-8400RVe, it
rotates all fields, including graphic images. The older M-8400 on the other hand
would only rotate the text and bar code fields and not graphic fields. To compensate
for these differences, a Compatibility setting can be selected using DSW2-8. When it is
placed in the ON position, the M-8400RVe will respond to these commands the same
as an M-8400 would.
NOTE: Even when DSW2-8 is in the ON position, the M-8400RVe expects the
command sequences to follow the rules specified in the Programming Reference.
When printing labels designed for an M-8400 on the newer M-8400RVe, the following
procedure is recommended.
1. First try printing the label with DSW-8 in the OFF position. If it prints all the fields
correctly but the print quality needs improvement, try adjusting the Print
Darkness using the front panel potentiometer.
2. If the print quality is still lacking, try changing the print speed and/or heat setting
using the front panel LCD controls. After each change, reprint the label using the
FEED key (printer must be ON LINE). If you resend the label to the printer,
any old software commands will override the changes you made with
the LCD controls. The M-8400RVe uses a new intelligent print head that
compensates to a great degree for print quality variations due to print speed.
Therefore, you should not see as much variation in print quality due to print
speed as was present with the older M-8400.
3. If a new LCD setting solves the problem, then make the appropriate changes in
the command stream.
4. If the field placement is incorrect or if the printer “beeps” indicating it did not
accept the command stream, place DSW2-8 in the ON position, cycle power to
make the printer recognize the new switch setting and resend the label.
5. If the printer still does not accept the command stream, then something in the
command stream is not correct. It must be examined carefully to make sure it
conforms with all of the rules for usage outlined in Section 4: Programming
Reference.
If any problems are encountered with M-8400 compatibility, please contact the
SATO Technical Support department.
Page1-2PN9001075A SATOM8400RVe
GENERAL PRINTER SPECIFICATIONS
Section 1. Printer Overview
SPECIFICATION
PRINT
Method
Speed
(User Selectable)
Print Module
(Dot Size)
Resolution
Maximum Print Width
Maximum Print Length
MEDIA
Minimum Width
Minimum Length
Maximum Width
Type
M-8400RVe
Direct or Thermal Transfer
2to10ips
50 to 250 mm/s
.0049 in.
.125 mm
203 dpi
8 dpmm
4.1 in.
104 mm
49.2 in.
1249 mm
.87 in. (22 mm)
.63 in. (16 mm)
5.0 in. (128 mm)
Die Cut Labels, Fan-Fold, Tag Stock or Continuous
Maximum Caliper
Roll OD (max)
Core ID (min)
Core ID (Recommended)
SENSING
See-Thru for labels
or tags
Reflective Eye-Mark
Continuous Form
RIBBON
Maximum Width
Length
Thickness
Allspecificationssubjecttochangewithoutnotice.
.010 in. (.25 mm)
8.6 in. (218 mm), Face-In Wind
1.5 in. (38 mm)
3 in. (76 mm)
Movable
Movable
Sensor not used
4.4 in. (111 mm)
1475 ft. (450 m)
4.5 micron, Face-In Wind
SATOM8400RVePN9001075A Page1-3
Section 1. Printer Overview
SPECIFICATION
CONTROLS AND SIGNALS
On-Line
Power
Label
Ribbon
Error
LCD Panel
On/Off-Line Switch
Label Feed Switch
Power On/Off Switch
POTENTIOMETER ADJUSTMENTS
Print Darkness
Pitch
Offset
Display
M-8400RVe
Green LED
Green LED
Red LED
Red LED
Red LED
2 Line x 16 Character
Front Panel
Front Panel
Front Panel
Front Panel
Front Panel
Front Panel
Front Panel
INTERFACE CONNECTIONS
Parallel
Serial
Serial Protocol
Universal Serial Bus
Ethernet
Data Transmission
PROCESSING
CPU
Flash ROM
SDRAM
Receive Buffer
Optional Flash ROM
Optional PCMCIA Memory
Allspecificationssubjecttochangewithoutnotice.
IEEE1284
RS232C (9600 to 57600 bps) Standard
RS422/485 (9600 to 57600 bps) Optional
Hardware Flow Control (Ready/Busy)
Software Flow Control (X-On/X-Off)
Bi-directional Status
USB Ver. 1.1
10/100BaseT
ASCII Format
32 Bit RISC
2MB
16 MB
2.95 MB
4MB
4 MB SRAM or 16 MB Flash ROM
Page1-4PN9001075A SATOM8400RVe
CHARACTER FONTS
Section 1. Printer Overview
SPECIFICATION
MATRIX FONTS
U Font
S Font
M Font
XU Font
XS Font
XM Font
OA Font
OB Font
AUTO SMOOTHING FONTS
WB
WL
XB
XL
VECTOR FONT
M-8400RVe
(5dotsWx9dots H)
(8dotsWx15dots H)
(13dotsWx20dots H)
(5dotsWx9dots H) Helvetica
(17 dots Wx 17 dots H) Univers Condensed Bold
(24dotsWx24dots H) Univers Condensed Bold
(15dotsWx22dots H) OCR-A
20dotsWx24dots H) OCR-B
WB Font (18 dotsWx30dots H)
WL Font (28 dotWx52dots H)
XB Font (48 dotsWx48dots H) Univers Condensed Bold
XL Font (48 dotWx48dots H) Sans Serif
AGFA®RASTER FONTS
Font A
Font B
DOWNLOADABLE FONTS
CHARACTER CONTROL
Allspecificationssubjecttochangewithoutnotice.
Proportional or Fixed Spacing
Font Size 50 x 50 dots to 999 x 999 dots
Helvetica, 10 Font Variations
CG Times, 8 to 72 pt
CG Triumvirate, 8 to 72 pt
Bit Mapped TrueType®Fonts with Utility Program
Expansion up to 12X in either the X or Y coordinates
Character Pitch control
Line Space control
Journal Print facility
0°, 90°, 180° and 270° Rotation
SATOM8400RVePN9001075A Page1-5
Section 1. Printer Overview
BAR CODES
SPECIFICATION
SYMBOLOGIES
Ratios
Bar Height
M-8400RVe
Bookland (UPC/EAN Supplemental)
EAN-8, EAN-13
CODABAR
Code 39
Code 93
Code 128
Interleaved 2 of 5
Industrial 2 of 5
Matrix 2 of 5
MSI
POSTNET
UCC/EAN-128
UPC-A and UPC-E
Data Matrix
Maxicode
PDF417
Micro PDF
Truncated PDF
QR Code
1:2, 1:3, 2:5 User definable bar widths
4 to 600 dots, User programmable
Rotation
OTHER FEATURES
Sequential Numbering
Custom Characters
Graphics
Form Overlay
Allspecificationssubjecttochangewithoutnotice.
0°, 90°, 180° and 270°
Sequential numbering of both numerics and bar codes
RAM storage for special characters
Full dot addressable graphics, SATO Hex/Binary, .BMP or .PCX
formats
Form overlay for high-speed editing of complex formats.
Page1-6PN9001075A SATOM8400RVe
PHYSICAL
Section 1. Printer Overview
SPECIFICATION
DIMENSIONS
Wide
Deep
High
WEIGHT
POWER REQUIREMENTS
Voltage
Power Consumption
ENVIRONMENTAL
Operating Temperature
Storage Temperature
Operating Humidity
Storage Humidity
M-8400RVe
10.4 in. (265 mm)
17.1 in. (435 mm)
13.4 in. (341 mm)
39.6 lbs (18 Kg)
100-115V,±10 % (Default Setting)
220V , ±10 %
50/60 Hz, ±1%
50W Idle
130W Operating
41° to 104°F (5° to 40°C)
-0° to 104°F (-20° to 40°C)
15-85 % RH, non-condensing
Max 90% RH, non-condensing
Electrostatic Discharge
REGULATORY APPROVALS
Safety
RFI/EMI
Allspecificationssubjecttochangewithoutnotice.
8KV
UL, CSA, TUV
FCC Class A
SATOM8400RVePN9001075A Page1-7
Section 1. Printer Overview
OPTIONAL ACCESSORIES
ACCESSORY
MEMORY EXPANSIONOne slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB
Flash ROM). Can be used for graphic file storage, print buffer
expansion, format storage and downloaded TrueType fonts.
CALENDARAn internally mounted Date/Time clock that can be used to date/time
stamp labels at the time of printing.
LABEL CUTTERAn internally mounted attachment allowing labels to be cut at specified
intervals. Controlled through programming.
LABEL DISPENSERInternal attachment allowing labels to be peeled from backing for
immediate (on demand) application. Backing is not rewound.
LABEL REWINDERExternal option that rewinds labels onto a roll after they are printed.
COAX/TWINAX INTERFACECoax/Twinax Plug-In I/F module must be installed. Coax I/F emulates
an IBM 3287-2 printer with a standard Type A BNC connector. Twinax
I/F emulates IBM 5224, 5225, 5226 or 4214 printers with
auto-terminate/cable-thru capabilities.
This section is provided to assist you in taking the M-8400RVe from the shipping
container to the application environment.
The following information is provided in this section:
SECTION 2.
INSTALLATION
• Unpacking and Parts Identification
• Setting Up the Printer
• Loading Labels or Tags
• Loading the Ribbon
• Operator Panel
• Printer Configuration
SATOM8400RVePN9001075A Page2-1
Section 2. Installation
UNPACKING AND PARTS IDENTIFICATION
Consider the following when unpacking the printer:
• The box should stay right-side up.
• Lift the printer out of the box carefully.
• Remove the plastic covering from the printer.
• Remove the accessory items from their protective containers.
• If the printer has been stored in a cold environment, allow it to reach room
temperature before powering it on.
• Set the printer on a solid, flat surface. Inspect the shipping container and
printer for any signs of damage that may have occurred during shipping.
NOTE: The following illustrations are representative only. Your printer may not be
packed exactly as shown here, but the unpacking steps are similar.
M-8400RVe Packing
Page2-2PN9001075A SATOM8400RVe
Verify that you have the following materials when unpacking:
• Printer
• Power Cord and Extra Ribbon Core
• Operator’s and Technical Reference Manual
• CD-ROM
Power Cable
Section 2. Installation
Printer
Operator Manual
SETTING UP THE PRINTER
Consider the following when setting up the printer:
• Locate a solid flat surface with adequate room to set the printer. Make sure
there is enough room at the top and right-hand (facing the printer) side to
provide clearance for the label access door to swing open.
CD-ROM
Extra Ribbon Core
• The location should be near the host computer or terminal. The maximum
distance for RS232 cables is 35 feet and six feet for IEEE1284 Parallel
cables. Cables can be purchased locally, and their configuration will depend
upon the host system being used. A IEEE1284 compliant cable must be used
to realize the full throughput potential of the printers.
• For information on interfacing the printer to a host system, see
Section 5: Interface Specifications.
SATOM8400RVePN9001075A Page2-3
Section 2. Installation
Top Access
Door
LCD
Display
DIP Switch
Cover
Power Switch
Ribbon Rewind
Spindle
Ribbon Supply
Spindle
Side Access
Door
Label Roll Retainer
Label Supply Spindle
Label Guide
Print Head
Head Latch
Platen
Page2-4PN9001075A SATOM8400RVe
LOADING LABELS, TAGS AND RIBBON
LOADING LABELS OR TAGS
1. Open the Top Access Door by
swinging it up and to the left. Open
the Side Access Door by
swinging it to the rear of the
printer.
2. Open the Print Head Assembly
by pushing the Head Latch
toward the rear of the printer. The
Print Head Assembly is
spring-loaded and will
automatically open as soon as the
Head Latch is disengaged.
Section 2. Installation
Top Access Door
Side Access
Door
Label Roll
Retainer
Print Head
3. Loosen the Label Edge Guide
and push it to the outside of the
printer to give the maximum label
width.
4. Remove the Label Roll Retainer.
Sensor
Assembly
Head Latch
Label Hold Down
Label
Edge
Guide
Label Guide
SATOM8400RVePN9001075A Page2-5
Section 2. Installation
5. If using roll labels (or tags), load
the roll onto the Label SupplySpindle so that the printing side
of the labels faces upwards as it
unwinds from the roll. The labels
should be wound face-in. Push the
roll all the way to the inside of the
printer and push the Label RollRetainer snugly against the
outside of the label roll.
6. If using fanfold labels (or tags) set
them on a flat surface behind the
printer. Pass the labels (printing
side up) through the slot in the rear
of the printer.
7. Make sure the labels are routed
under the Label Guide and
through the Sensor Assembly.
Label Roll
Label Roll Retainer
8. Open the Label Hold-Down by
squeezing the green tab and the
release tab together. The LabelHold Down is spring loaded and
will open automatically when the
latch is disengaged. Feed the labels
under the Label Guide, under the
Label Hold Down, through the
Sensor Assembly and out the
front of the printer.
9. Inspect the label routing and verify
that the path matches that
illustrated in the Label Loading
diagram. Set the AdjustableLabel Guide to keep the labels
against the inside of the printer.
10. Close the Label Hold-Down by
pushing downward on the green
tab until it latches closed.
Print
Head
Label
Guide
NOTE: If the Label Dispenser option has been purchased, see Appendix D, for
proper label routing instructions.
Page2-6PN9001075A SATOM8400RVe
Section 2. Installation
Inside Label
Edge Guides
Sensor
Assembly
Label Hold
Down
Sensor
Positioning
11. Adjust the outside Label Edge
Guide until it touches the outside
edge of the label and tighten the
thumb screw. Make sure the labels
are also touching the inside edge
guides.
Adjustable Label
Edge Guide
Route under
Label Guide
CAUTION: Using media narrower than
the maximum print width may cause
excess head wear due to the label
edge. See page 2-9 for precautions.
12. If the ribbon is already loaded,
close the Print Head by rotating
the black Head Latch toward the
front of the printer until it latches
closed.
13. If the ribbon is not loaded, see the
following description for loading
instructions.
14. Close both the Access Doors.
Head Latch
SATOM8400RVePN9001075A Page2-7
Section 2. Installation
LOADING THE RIBBON
Ribbon Rewind
Spindle
Head Latch
Dispensed
Labels
Label
Backing
Sensor
Assembly
Ribbon Path
Label Hold
Down
Ribbon Roll
Label Path
1. Open the Top Access Door by
swinging it up and to the left and
the Side Access Door by
swinging it toward the rear of the
Top Access Door
Side
Access
Door
printer.
2. Open the Print Head by rotating
the Head Latch toward the rear
of the printer. The Print Head is
spring-loaded and will
automatically open as soon as the
Head Latch is disengaged.
3. Locate the Extra Ribbon Core
supplied with the printer. Place the core on the Ribbon Rewind Spindle,
pushing it all the way to the inside of the spindle. Note that the new empty core of
each subsequent roll becomes the next rewind core.
4. Load the ribbon onto the Ribbon Supply Spindle, also pushing it all the way
to the inside of the spindle. The dull side of the ribbon should be facing down as it
travels through the Print Head Assembly.
5. Feed the leader portion of the ribbon through the Print Head Assembly and up
to the Ribbon Rewind Spindle following the routing shown in the diagram.
Page2-8PN9001075A SATOM8400RVe
Section 2. Installation
6. Load the ribbon behind and over
the top of the Ribbon Rewind
Tape
Spindle and tape it to the Extra
Ribbon Core. Make sure it
matches the ribbon path shown in
the diagram.
Ribbon
Core
7. Manually turn the Rewind
Spindle to wrap the ribbon onto
the core one to two turns to secure
it.
Ribbon
Rewind
Spindle
8. If the labels or tags are already
loaded, close the Print Head Assembly by pushing downward on the green tab
until it latches closed.
NOTE: Run a test print to ensure that the labels and ribbons were loaded correctly.
CAUTION: If your labels are less than the full width of the print head, the outside
edge will eventually wear out a small portion of the print head, resulting in an area
that will not print. Special care must be taken if you plan to use multiple widths of
labels, since the damaged portion of the print head caused from edge wear on a
more narrow label may affect the printing on a wider label. We suggest you plan your
print formats carefully to avoid using the area of possible damage on the print head
when using a wider label. The small area of damage will have no effect on printing
with the undamaged part of the print head.
Damage from a label edge is physical damage and is unavoidable. It is not covered
by warranty. It is possible to delay such damage by always ensuring that the ribbon
used is wider than the label stock. This will help to protect the print head from label
edge damage.
SATOM8400RVePN9001075A Page2-9
Section 2. Installation
OPERATOR PANEL
LCD
DISPLAY PANEL
LINE
POWER
LABEL
RIBBON
ERROR
ON LINE
DSW2Not UsedDSW3
FEED
PRINT
OFFSET
PITCH
DISPLAY
The M-8400RVe Operator Panel consists of five LED indicators, two momentary
contact switches, three DIP switches, four adjustment potentiometers and one LCD
Display. All of these are accessible from the front of the printer. They are used to set
the printer operating parameters and to indicate the status of the printer to the
operator. After you power on the printer, familiarize yourself with the keys and
indicators as it will help you understand the configuration process.
PRINT:Potentiometer to adjust print darkness (fine tuning).
OFFSET:Potentiometer to adjust amount of back/forward feed
for dispenser/cutter/tear-off bar position (+/-3.75 mm)
PITCH:Potentiometer to adjust home position of the label
(+/- 3.75 mm). Affects stop position of label feed, print
position and dispense position.
DISPLAY:Potentiometer to adjust the contrast of the LCD.
POWER:LED, illuminated when the power is on.
LABEL:LED, illuminated when label supply is out.
Page2-10PN9001075A SATOM8400RVe
Section 2. Installation
RIBBON:LED, illuminated when ribbon motion sensor does not
detect any ribbon motion (ribbon out).
ERROR:LED, illuminated when there is a system fault such as
an open print head.
ON LINE:LED, illuminated when printer is ready to receive data.
It is turned on and off by toggling the LINE key.
LINE:Momentary switch. Pressing this key toggles the printer
between the on-line and off-line mode. When the
printer is on-line, it is ready to receive data from the
host. This key acts as a pause during a print job by
taking the printer off-line. It can also be used as a
Pause function key to stop the printer during the
printing process.
FEED:Momentary switch. Pressing this key feeds one blank
label through the printer when it is off-line. When the
printer is on-line, another copy of the last label will be
printed.
DSW:DIP switch array to set operational parameters of the
printer.
LCD:2 Line x 16 Character LCD display. Used for setting
operational parameters of the printer and displaying
error conditions.
SATOM8400RVePN9001075A Page2-11
Section 2. Installation
REAR PANEL
AC Input:Input 115V 50/60 Hz connector. Use the cable
AC Fuse:Input power protection. Type 3A/250V.
Interface Slot:Connector for Plug-In Interface Module
Memory Card Slot:Connectors for optional PCMCIA Memory Card
EXT:External signal connector, AMP 57-60140.
provided.
Fan-Fold
Access
Panel
Plug-In Interface
Module
EXT Port
Connector
PCMCIA
Card Cover
Fuse
AC Connector
Page2-12PN9001075A SATOM8400RVe
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