SATO HR2 Series Operator's Manual

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Operator Manual

HR2 Series

Read this Operator Manual before using this product.

Keep this document available for future reference.

NOTE:

The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device. Operating the printer in a residential area may cause unacceptable interference to radio and TV reception. If the interference is unacceptable, you can reposition the equipment, which may improve reception.

Be sure to ask your SATO representatives about our maintenance

contracts to ensure peace of mind during your usage of SATO

products.

Please visit our SATO home page at www.satoworldwide.com for

extensive contact information of our worldwide SATO Group

Member Company closest to your location.

Copyrights

Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.

Limitation of Liability

SATO Corporation and its subsidiaries in Japan, the U.S and other countries make no representations or warranties of any kind regarding this material, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or consequential, in connection with the furnishing, distribution, performance or use of this material.

Specifications and contents in this document are subject to change without notice.

Trademarks

SATO is a registered trademark of SATO Corporation and its subsidiaries in Japan, the U.S. and other countries. All other trademarks are the property of their respective owners.

Version: GBS-HR2-01rA-23-03-12OM

Safety Precautions

HR2 Series Operator Manual Page i

Safety Precautions

Please read the following information carefully before installing and using the printer.

Pictographic Symbols

This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for them are given below. Be sure to understand these symbols well before reading the main text.

Warning

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in death or serious injury.

Caution

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in injury or property damage.

Warning

Do not set on an unstable area

• Do not set on an unstable area, such as a wobbly table or slanted area or an area subject to strong vibration. If the printer falls off or topples over, it could injure someone.

Do not place containers full of water or other liquid on the printer

• Do not place flower vases, cups, or other containers holding liquids, such as water or chemicals, or small metal objects near the printer. If they are spilled and get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not put objects inside the printer

• Do not insert or drop in metal or burnable objects inside the printer’s openings (cable outlets, etc.). If foreign objects do get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not use other than the specified voltage

• Do not use other than the specified voltage. Doing so could result in fire or electric shock.

Always ground the connections

• Always connect the printer’s ground wire to a ground. Not grounding the ground wire could result in electric shock.

Handling of the power cord

• Do not damage, break, or modify the power cord. Also, do not place heavy objects on the power cord, heat it, or pull it because doing so could damage the power cord and cause a fire or electric shock.

• If the power cord becomes damaged (core is exposed, wires broken, etc.), contact your SATO reseller or technical support center. Using the power cord in this condition could cause a fire or electric shock.

• Do not modify, excessively bend, twist, or pull the power cord. Using the power cord in such a condition could cause a fire or electric shock.

When the printer has been dropped or broken

• If the printer is dropped or broken, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not use the printer when something is abnormal about it

• Continuing to use the printer in the event something is abnormal about it, such as smoke or unusual smells coming from it, could result in fire or electric shock. Immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center for repairs. It is dangerous for the customer to try to repair it, so absolutely do not attempt repairs on your own.

Do not disassemble the printer

• Do not disassemble or modify the printer. Doing so could result in fire or electric shock. Contact your SATO reseller or technical support center to conduct internal inspections, adjustments, and repairs.

Example Pictographs

The pictograph means “Caution is required.” A specific warning symbol is contained inside this pictograph (The symbol at left is for electric shock).

The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The symbol at left means “Disassembly prohibited”).

The pictograph means “Must be done.” What is specifically to be done is contained in the pictograph (The symbol at left means “Unplug the power cord from the outlet”).

Safety Precautions

Page ii HR2 Series Operator Manual

Warning

Using the head cleaning fluid

• Use of flame or heat around the head cleaning fluid is prohibited. Absolutely do not heat it or subject it to flames.

• Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk, immediately consult with a physician.

Caution

Do not place in areas with high humidity

• Do not place the printer in areas with high humidity or where condensation forms. If condensation forms, immediately turn off the power switch and do not use the printer until it dries. Using the printer while condensation is on it could result in electric shock.

Carrying the Printer

• When moving the printer, always unplug the power cord from the outlet and check to make sure all external wires are disconnected before moving it. Moving the printer with the wires still connected could damage the cords or connecting wires and result in a fire or electrical shock.

• Do not carry the printer with paper loaded in it. The paper could fall out and cause an injury.

• When setting the printer on the floor or a stand, make sure not to get your fingers or hands pinched under the printer feet.

Power supply

• Do not operate the power switch or plug in/unplug the power cord with wet hands. Doing so could result in electric shock.

Power cord

• Keep the power cord away from hot devices. Getting the power cord close to hot devices could cause the cord’s covering to melt and cause a fire or electrical shock.

• When unplugging the power cord from the outlet, be sure to hold it by the plug. Pulling it by the cord could expose or break the core wires and cause a fire or electric shock.

• The power cord set that comes with the printer is especially made for this printer. Do not use it with any other electrical devices.

Top cover

• Be careful not to get your fingers pinched when opening or closing the top cover. Also be careful the top cover does not slip off and drop.

Print head

• The print head is hot after printing. Be careful not to get burned when replacing paper or cleaning immediately after printing.

• Touching the edge of the print head immediately after printing could result in injury. Use caution when replacing the label or cleaning the print head.

• You should not replace the print head without having received the proper training.

Loading paper

• When loading roll paper, be careful not to get your fingers pinched between the paper roll and the supply unit.

When not using the printer for a long time

• When not using the printer for a long time, unplug the power cord from the outlet to maintain safety.

During maintenance and cleaning

• When maintaining and cleaning the printer, unplug the power cord from the outlet to maintain safety

Safety Precautions

HR2 Series Operator Manual Page iii

Precautions for Installation and Handling

Printer operation can be affected by the printer environment. Refer to the following instructions for installation and handling of HR2 Series printer.

Select a Safe Location

Power Supply

Place the printer on a surface that is flat and level.

If the surface is not flat and level, this may result in poor print quality. This may also cause malfunction and shorten the life span of the printer.

Do not place the printer on a location that produces vibration.

Giving serious vibration or shock to the printer may cause malfunction and shorten the life span of the printer.

Keep the printer out of high temperature and humidity.

Avoid locations subject to extreme or rapid changes in temperature or humidity.

Do not place the printer in a location subject to water or oil.

Do not place the printer in a location where it will be splashed with water or oil. Water or oil entering inside the printer may cause a fire, electric shock, or malfunction.

Avoid dust.

Dust build up may result in poor print quality.

Keep out of direct sunlight.

This printer has a built-in optical sensor. Exposure to direct sunlight will make the sensor less responsive and may cause the label to be sensed incorrectly. Close the top cover when printing.

This printer requires an AC power supply.

Be sure to connect the printer to an AC power supply.

Connect the power cord to a grounded power outlet.

Make sure that the printer is plugged into a grounded power outlet.

Provide a stable source of electricity to the printer.

When using the printer, do not share its power outlet with other electrical devices that could result in power fluctuations and performance issues with your printer.

Table of Contents

Page iv HR2 Series Operator Manual

TABLE OF CONTENTS

Introduction 1 - 1

1.1 Features of the Printer................................................................................................. 1 - 2

1.2 Unpacking ................................................................................................................... 1 - 2

1.2.1 Included Accessories......................................................................................... 1 - 2

1.3 Parts Identification....................................................................................................... 1 - 3

Installation 2 - 1

2.1 Site Location................................................................................................................ 2 - 2

2.2 Media Selection........................................................................................................... 2 - 2

2.3 Loading Media............................................................................................................. 2 - 3

2.3.1 To load the label when using the dispenser ...................................................... 2 - 3

2.3.2 When operating in continuous mode for the first time........................................ 2 - 7

2.3.3 To load the media when operating in continuous mode .................................... 2 - 7

2.3.4 Overview of the media/ ribbon loading path ...................................................... 2 - 8

2.4 Loading the Carbon Ribbon ........................................................................................ 2 - 9

2.5 Removing the Carbon Ribbon ................................................................................... 2 - 15

2.6 Basic Connections..................................................................................................... 2 - 17

2.6.1 Connecting the Interface board ....................................................................... 2 - 17

2.6.2 To Configure the Connected Interface............................................................. 2 - 18

2.6.3 Interface Combination...................................................................................... 2 - 18

2.6.4 Connecting the Power Cable ........................................................................... 2 - 19

2.6.5 Turning On the Power...................................................................................... 2 - 20

2.6.6 Turning Off the Power ..................................................................................... 2 - 20

2.7 Connections of optional accessories......................................................................... 2 - 21

2.8 LCD Power Saving Mode .......................................................................................... 2 - 24

2.8.1 Turning off the LCD Backlight.......................................................................... 2 - 24

2.8.2 Turning on the LCD Backlight.......................................................................... 2 - 24

Operation and Configuration 3 - 1

3.1 Operator Panel ............................................................................................................ 3 - 2

3.2 Operating Modes......................................................................................................... 3 - 5

3.3 ONLINE And OFFLINE Modes.................................................................................... 3 - 8

3.3.1 Online Mode ...................................................................................................... 3 - 8

3.3.2 Offline Mode ..................................................................................................... 3 - 8

3.3.3 To Adjust the Screen Contrast........................................................................... 3 - 8

3.4 Adjustment Screen...................................................................................................... 3 - 9

3.5 Cancel Print Job Mode ............................................................................................. 3 - 11

3.6 User Mode................................................................................................................. 3 - 12

3.7 Interface Mode .......................................................................................................... 3 - 15

3.7.1 Overview of Interface Mode Configurations .................................................... 3 - 15

3.7.2 Enabling Interface Card Configuration............................................................. 3 - 18

3.8 CARTRIDGE Mode ................................................................................................... 3 - 25

3.9 SEMBL Mode ............................................................................................................ 3 - 27

3.10 Advanced Mode ...................................................................................................... 3 - 28

3.11 HEX Dump Mode .................................................................................................... 3 - 34

3.12 Received Data Saving Mode................................................................................... 3 - 35

3.13 Test Print Mode ....................................................................................................... 3 - 36

3.13.1 Types of Test Print......................................................................................... 3 - 39

3.13.2 Explanation of the contents of each piece of Factory Test Print 1................. 3 - 39

Table of Contents

HR2 Series Operator Manual Page v

3.13.3 Explanation of the contents of each piece of Factory Test Print 2................. 3 - 43

3.13.4 Explanation of the contents of Configuration Test Print................................. 3 - 48

3.13.5 Print of Supported Barcodes.......................................................................... 3 - 50

3.13.6 Print of Head Check....................................................................................... 3 - 50

3.13.7 Print Head and Sensor Check ....................................................................... 3 - 50

3.13.8 Memory State ................................................................................................ 3 - 50

3.13.9 Print of Supported Fonts................................................................................ 3 - 50

3.13.10 Print Test Pattern for Small Pitch Label....................................................... 3 - 50

3.14 Default Setting Mode............................................................................................... 3 - 51

3.14.1 Table of Default Settings ............................................................................... 3 - 52

3.15 Maintenance Mode.................................................................................................. 3 - 55

3.16 Service Mode .......................................................................................................... 3 - 56

3.16.1 Overview of Sensor Level adjustment in Service Mode................................. 3 - 56

3.16.2 Pitch adjustment in Service Mode ................................................................. 3 - 58

3.16.3 Dispense or Tear off offset adjustment in Service Mode ............................... 3 - 60

3.16.4 Backfeed Offset adjustment in Service Mode ............................................... 3 - 62

3.16.5 Overview of Setting menu in Service Mode................................................... 3 - 64

3.17 Download Mode ...................................................................................................... 3 - 66

3.18 Upload Mode........................................................................................................... 3 - 70

Cleaning and Maintenance 4 - 1

4.1 Cleaning The Print Head, Platen and Rollers.............................................................. 4 - 2

4.2 How To Clean The Printer (Cleaning Kit).................................................................... 4 - 2

4.3 How To Clean The Printer (Cleaning Sheet)............................................................... 4 - 3

4.4 Adjusting Print Quality ................................................................................................. 4 - 4

4.4.1 Adjusting Print Darkness ................................................................................... 4 - 4

4.4.2 Adjusting Print Speed ....................................................................................... 4 - 4

Troubleshooting 5 - 1

5.1 Error signal Troubleshooting ....................................................................................... 5 - 2

5.1.1 Error Message .................................................................................................. 5 - 2

5.1.2 More information about Command Error ........................................................... 5 - 6

5.1.3 Warning Message.............................................................................................. 5 - 7

5.2 Troubleshooting Table................................................................................................. 5 - 8

5.3 Interface Troubleshooting.......................................................................................... 5 - 10

5.4 Test Print Troubleshooting ........................................................................................ 5 - 11

5.4.1 Hex Dump........................................................................................................ 5 - 11

5.4.2 Test label printing ............................................................................................ 5 - 11

Basic Specifications 6 - 1

6.1 Printer Basic Specifications......................................................................................... 6 - 1

Interface Specifications 7 - 1

7.1 Interface Types............................................................................................................ 7 - 1

7.2 RS232C High Speed Serial Interface.......................................................................... 7 - 2

7.2.1 Basic Specifications .......................................................................................... 7 - 2

7.2.2 Ready/Busy ....................................................................................................... 7 - 3

7.2.3 X-ON/X-OFF ...................................................................................................... 7 - 4

7.3 Universal Serial Bus (USB) Interface .......................................................................... 7 - 5

7.3.1 Basic Specifications .......................................................................................... 7 - 5

7.3.2 Pin Assignments ................................................................................................ 7 - 5

7.4 Local Area Network (LAN) Ethernet ............................................................................ 7 - 6

7.4.1 Basic Specifications .......................................................................................... 7 - 6

Table of Contents

Page vi HR2 Series Operator Manual

7.4.2 Software Specifications ..................................................................................... 7 - 8

7.4.3 TCP/IP Specifications ........................................................................................ 7 - 8

7.4.4 LPD Specifications............................................................................................. 7 - 8

7.4.5 FTP Specifications............................................................................................. 7 - 8

7.4.6 TELNET Specifications...................................................................................... 7 - 9

7.4.7 Setting/Displayed Items ................................................................................... 7 - 10

7.4.8 Socket Connection........................................................................................... 7 - 10

7.4.9 Operating Suggestions .................................................................................... 7 - 11

7.5 External Signal Interface (EXT)................................................................................. 7 - 11

7.5.1 Basic Specifications......................................................................................... 7 - 12

7.5.2 Pin Assignments .............................................................................................. 7 - 13

Appendix 8 - 1

8.1 Positions of Sensors and Options ............................................................................... 8 - 2

8.2 Operation Mode Selection........................................................................................... 8 - 3

8.3 Base Reference Point ................................................................................................. 8 - 4

8.4 Base Reference Point Adjustment .............................................................................. 8 - 5

8.4.1 Adjustment of Print Position............................................................................... 8 - 5

8.4.2 Adjustment of Stop Position When Using Dispenser/ Tear-off .......................... 8 - 6

8.4.3 Adjustment of Stop Position in Tear-off Mode (only for the first label)............... 8 - 7

8.5 Paper End ................................................................................................................... 8 - 8

8.5.1 Paper End Detection during Paper Feed........................................................... 8 - 8

8.5.2 Paper end detection in print motion ................................................................... 8 - 8

8.6 Ribbon End................................................................................................................ 8 - 10

8.7 Rewinder Full ............................................................................................................ 8 - 11

Section 1: Introduction

HR2 Series Operator Manual Page 1-1

INTRODUCTION

Thank you for your investment in this SATO printer product.

This Operator Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer.

A total of eight topics are covered herein, and they are organized as follows:

Section 1: Introduction Section 2: Installation Section 3: Operation and Configuration Section 4: Cleaning and Maintenance Section 5: Troubleshooting Section 6: Basic Specifications Section 7: Interface Specifications Section 8: Appendix

It is recommended that you read carefully and become familiar with each section before installing and maintaining the printer. Refer to the TABLE OF CONTENTS at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.

The following information is provided herein:

• Features of the printer

• Unpacking

• Parts Identification

Section 1: Introduction

Page 1-2 HR2 Series Operator Manual

1.1 FEATURES OF THE PRINTER

The SATO HR2 Series printers (Thermal Transfer) are complete, high-performance labeling systems designed specifically for printing labels. The key features of the HR2 Series are:

• Full metallic durable casing

• High accuracy printer

• Large internal Memory Size (32MB Flash-ROM)

• Built-in multiple interfaces (USB, LAN or high speed RS-232C interface available)

• Easy Media loading

• Easy Maintenance

1.2 UNPACKING

When unpacking the printer, take note of the following:

2. The box should stay right-side up. Lift the printer out of the box carefully.

3. Remove all the packaging from the printer.

4. Remove the accessory items from their protective containers.

5. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage

that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any kind sustained during shipping of the product.

Notes:

• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.

• Please do not discard the original packaging box and cushioning material after installing the printer. They may be needed in future, if the printer needs to be shipped for repairs.

1.2.1 Included Accessories

After unpacking the printer, verify that you have the following materials:

User Documents (Quick Guide, Warranty, etc)

* The shape of the power plug may vary, depending on the location where it was purchased.

Power plug*

Roll Holders (x2)

Ribbon Adapters (x2)

Core clip, Rewinder

Section 1: Introduction

HR2 Series Operator Manual Page 1-3

1.3 PARTS IDENTIFICATION

Front view

Operator panel

It consists of six contact buttons and two LED indicators. Please refer to Section 3.1

Operator Panel.

Top cover

Open this cover to load the media and ribbon.

OPEN button

Press this button to open the Top cover.

Dispenser unit open button

Slide this button downwards to open the cover of the Dispenser unit.

Label issuing slot

Labels are issued from this slot.

Dispenser sensor sliding knob

To adjust the position of the dispenser sensor.

Power (I/O) switch

Press this switch to turn the power on (I) or off (O).

234

Section 1: Introduction

Page 1-4 HR2 Series Operator Manual

1.3 PARTS IDENTIFICATION (cont’d)

Back view

LAN Interface connector

To connect printer to the host computer using the LAN interface.

USB Interface connector

To connect printer to the host computer using the USB interface.

AC IN power terminal

Supplies power to the printer by inserting the power cable.

Before connection, ensure that the AC voltage of your region is within the range of AC 100 to 240V, 50/60 Hz.

FUSE (F-400-01A2) holder

Used to hold a fuse which protect the printer from unstable power supply surge. Use fuse with rating, 250V/5A -LF (218 005.MXP) only.

RS-232C (DSUB9 pin-female) Interface connector

To connect printer to the host computer using the RS232C serial interface. Or, to connect to the optional SATO keypad.

External connector terminal (EXT)

Interface connector for external signals. Connect the optional application to this terminal.

Section 1: Introduction

HR2 Series Operator Manual Page 1-5

1.3 PARTS IDENTIFICATION (cont’d)

Internal view when Top cover is opened

Top cover

Ribbon unit

A unit for loading ribbon.

SD Card Slot

To insert SD card for additional memory up to 2 GB.

Dispenser unit

A unit to peel off label automatically after printing.

Print head assembly

This component is used to print on the media. Perform maintenance at regular intervals.

Label sensor

Used to sense label during printing.

Pinch roller

Used to pinch the roll media.

Guide roller

Roller to guide the roll media.

Section 1: Introduction

Page 1-6 HR2 Series Operator Manual

1.3 PARTS IDENTIFICATION (cont’d)

Internal view when Ribbon unit is opened

Top cover

Ribbon pinch lever

Used to pinch the ribbon.

Ribbon unit

A unit for loading ribbon.

Ribbon unit lever

Press this lever to release ribbon unit from the top cover.

Ribbon supply shaft bearing

To hold the Ribbon supply shaft.

Ribbon rewind shaft bearing

To hold the Ribbon rewind shaft.

Section 1: Introduction

HR2 Series Operator Manual Page 1-7

1.3 PARTS IDENTIFICATION (cont’d)

Media and Rollers Section

Feed roller

Enable smooth feeding of the label.

Label guide lock lever

Used to lock the label guide.

Label guide

Used to guide the label.

Platen roller

Enable smooth movement of the label during printing.

Dispenser roller

Enable smooth movement of the label during dispensing.

Roll shaft bearing

Used to latch roll holder.

Roll media guide lock lever

Used to lock the roll media guide.

Roll media guide

Set to meet the size of the media used.

Section 1: Introduction

Page 1-8 HR2 Series Operator Manual

1.3 PARTS IDENTIFICATION (cont’d)

Operating Panel

LCD screen

Displays various information such as printer modes and settings.

STATUS LED

Indicates current status of the printer.

ERROR LED

Indicates the printer is in error state.

LINE button

Press this button to toggle between printer modes or go back to previous setting in various modes

FEED button

Press this button to start/stop printing or feed the label.

+ button

Increment value in various modes.

- button

Decrement value in various modes.

Arrow buttons

Press to move the cursor left or right in various modes.

Section 2: Installation

HR2 Series Operator Manual Page 2-1

INSTALLATION

This section assists you in general printer set up and installing consumable media in the printer, as well as interface connection with host computer and other optional attachment units.

The following information is provided:

• 2.1 Site Location

• 2.2 Media Selection

• 2.3 Loading Media

• 2.4 Loading the Carbon Ribbon

• 2.5 Removing the Carbon Ribbon

• 2.6 Basic Connections

• 2.7 Connections of optional accessories

• 2.8 LCD Power Saving Mode

Section 2: Installation

Page 2-2 HR2 Series Operator Manual

2.1 SITE LOCATION

Consider the following when setting up the printer:

• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above the printer to provide clearance for the top cover to swing open.

• Place it away from hazardous materials or dusty environments.

• Place it within operational distance of the host computer, within interface cable specifications.

2.2 MEDIA SELECTION

The size and type of the labels to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller, which can affect print quality.

This printer can use 2 different types of media, the figures below identifies the media types and their specifications. The printer uses different sensors to detect the I-Marks or Gap on the media in order to

precisely position the print content.

Note:

For optimal print performance and durability, please use SATO-certified media and ribbon supplies on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary

wear and damage to vital parts of the printer, and may void the warranty.

10mm (0.39”)

1.5mm (0.06”)

Gap Label I-Mark Label

3mm (0.12”)

1.5mm (0.06”)

3mm (0.12”)

76.4mm (3”)

Section 2: Installation

HR2 Series Operator Manual Page 2-3

2.3 LOADING MEDIA

2.3.1 To load the label when using the dispenser

Lift up the Top cover while holding down the OPEN button. Slide down the Dispenser unit open button to open the dispenser unit.

Note:

Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2. Attach the supplied roll holders to the left and right sides of the roll media respectively.

OPEN button

Dispenser unit open button

Roll holders

Outer side

Inner side

Section 2: Installation

Page 2-4 HR2 Series Operator Manual

2.3 LOADING MEDIA (cont’d)

Release the lock levers of roll media guide and label guide.

4. Slide the roll media guide to the width of the roll media

and then load the media by latching the Roll media assembly to the roll shaft bearing.

5. Slide the label guide so that it fits the label width.

After alignment, lock the levers of roll media guide and label guide.

Notes:

Make sure the media leader is pulled out from the top and the printed side is facing upwards. Push the roll firmly towards the end of the roll shaft bearing.

Roll media guide lock lever

Roll media guide

Label guide lock lever

Label guide

Roll shaft bearing

Roll media guide

Label

guide

Section 2: Installation

HR2 Series Operator Manual Page 2-5

2.3 LOADING MEDIA (cont’d)

Align the liner (backing paper) by referring to the scale of the rewinder and wrap it to the rewinder in clockwise direction. Then secure it with the clip.

After clipping, rewind the liner (backing paper) more than 3 turns (150 mm).

7. Push the rewinder onto the rewinder shaft bearing

until you hear a “tick” sound.

8. Turn the rewinder until the label to be printed

reaches the platen roller.

Rewinder core

Clip

Rewinder gear

Rewinder core

Platen roller

Dispenser plate

Section 2: Installation

Page 2-6 HR2 Series Operator Manual

2.3 LOADING MEDIA (cont’d)

Close the dispenser unit.

10.If the label is not taut, roll the media in the arrow direction, close the top cover.

You may need to set the Dispenser sensor adjustment. Refer to Section 8.4.2 Adjustment of Stop Position When Using Dispenser/ Tear-off for more details.

Note:

Be careful not to get your fingers caught at the bottom edge when you are closing the top cover.

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Section 2: Installation

HR2 Series Operator Manual Page 2-7

2.3 LOADING MEDIA (cont’d)

2.3.2 When operating in continuous mode for the first time

Slide down the Dispenser unit open button to open the dispenser unit.

2. Remove the dispenser roller mounted in the dispenser unit.

While pushing the dispenser roller downwards, pull towards your side to remove it.

Notes:

• Keep the dispenser roller in a safe place.

• Mount with the reversed procedures when you need to issue labels in dispense mode.

3. Close the dispenser unit.

2.3.3 To load the media when operating in continuous mode

Lift up the Top cover while holding down the OPEN button.

2. Load the media. (Refer to steps 2~5 of Section 2.3.1 To load the label when using the dispenser)

3. Close the top cover.

Dispenser roller

Dispenser unit

OPEN button

Section 2: Installation

Page 2-8 HR2 Series Operator Manual

2.3 LOADING MEDIA (cont’d)

2.3.4 Overview of the media/ ribbon loading path

Note:

You may also refer to the sticker pasted on the inner side of the top cover for the media/ ribbon loading path.

Section 2: Installation

HR2 Series Operator Manual Page 2-9

2.4 LOADING THE CARBON RIBBON

The HR2 series printer enables Thermal transfer printing. Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media.

1. Prepare the carbon ribbon and ribbon rewind core.

Use the provided ribbon adapter to load the carbon ribbon and the ribbon rewind core. The position of the ribbon stopper varies depending on the width of the carbon ribbon.

Example: When the ribbon width is 65mm

Set the ribbon stopper position to .

2. Insert the ribbon adapter all the way into

the carbon ribbon, while taking note of the ribbon winding direction.

Caution

• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain

hot. Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Ribbon stopper

Width: 45mm

Width: 65mm

Width: 59mm

Width: 39.5mm

Ribbon adapter

Align and turn this mark to position

Carbon ribbon winding direction

Insert this way

Section 2: Installation

Page 2-10 HR2 Series Operator Manual

2.4 LOADING THE CARBON RIBBON (cont’d)

Insert the ribbon adapter all the way into the ribbon rewind core. When loading the carbon ribbon for the first time, use the empty ribbon rewind core supplied with the printer. However, the subsequent ribbon core can be obtained from the last used up ribbon roll.

4. Press the ribbon unit lever to release the ribbon

unit.

Note:

When loading the carbon ribbon, make sure that the top cover is fully opened.

5. Hold two corners of the pinch roller unit and pull it

in the arrow direction to unlatch.

6. Lift down the ribbon unit and push the ribbon pinch lever upwards.

Ribbon rewind core

Insert this way

Ribbon unit lever

Pinch roller unit

Ribbon pinch lever

Section 2: Installation

HR2 Series Operator Manual Page 2-11

2.4 LOADING THE CARBON RIBBON (cont’d)

Load the carbon ribbon from the right side and make sure it latches into the ribbon supply shaft bearing firmly. Push in the ribbon shaft assembly to the right side of the ribbon supply shaft bearing. Then fix the other side of the ribbon shaft assembly to the left of the ribbon supply shaft bearing. Turn the ribbon shaft until the cross shape shaft snaps on the groove of the left ribbon supply shaft bearing.

Note:

Use only genuine SATO carbon ribbons for maximum print quality and printer durability.

Ribbon supply shaft bearing

Align to the cross-shape shaft bearing when latching the ribbon.

Align to the round shape shaft bearing when latching the ribbon.

Section 2: Installation

Page 2-12 HR2 Series Operator Manual

2.4 LOADING THE CARBON RIBBON (cont’d)

Load the ribbon rewind core to the rewinding side. The procedures are same as when loading to the supplying side.

9. From the ribbon supply shaft bearing, pass the carbon

ribbon underneath the print head assembly to the ribbon rewind shaft bearing.

Route the ribbon between the ribbon pinch lever and ribbon roller towards the ribbon rewind core. Then route

the ribbon behind and over the top of the ribbon rewind core. Paste the leader portion of the carbon ribbon onto the ribbon rewind core.

Ribbon pinch lever

Ribbon roller

Right side view

Print head

Pinch roller unit

Section 2: Installation

HR2 Series Operator Manual Page 2-13

10.Turn the rewind shaft bearing several times in the direction

of arrow to wind the ribbon until the ink portion of the ribbon comes around the ribbon roller.

11. Lift down the ribbon pinch lever back to the ribbon roller

position.

12.Lift up the ribbon unit and remount the pinch roller unit.

Latch the pinch roller unit until you hear a “tick” sound.

Ribbon pinch lever

Ribbon unit

Pinch roller unit

Section 2: Installation

Page 2-14 HR2 Series Operator Manual

2.4 LOADING THE CARBON RIBBON (cont’d)

13.

Remount the ribbon unit by pushing it towards the top cover

until you hear a “tick” sound.

14.Close the top cover.

After loading the media and the carbon ribbon, close the main cover, turn on the printer and do a test print to check that the media roll has been loaded properly. See Section

3.12 Received Data Saving Mode for instructions on how to run test print

Section 2: Installation

HR2 Series Operator Manual Page 2-15

2.5 REMOVING THE CARBON RIBBON

After the carbon ribbon has used up to the end of the roll, remove the wound-up carbon ribbon from the printer.

1. With the power supply is off, lift up the top cover and

release the ribbon unit by pressing the ribbon lever.

2. Hold two corners of the pinch roller unit to unlatch it.

3. Lift up the ribbon pinch lever.

Caution

• When replacing carbon ribbon, bear in mind that the print head and its surrounding area

remain hot. Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Ribbon unit lever

Section 2: Installation

Page 2-16 HR2 Series Operator Manual

2.5 REMOVING THE CARBON RIBBON (cont’d)

Push the wound-up carbon ribbon to the right side of the

rewind shaft bearing to remove the ribbon rewind shaft

assembly.

Caution:

Be careful when removing the carbon ribbon, your hands may get dirty while handling it.

5. Remove the empty core from the ribbon supply shaft in

the same manner.

Note:

Don’t dispose of the empty ribbon core after removing it from the ribbon supply shaft. Instead, transfer it to the ribbon rewind shaft so that used ribbon can be wound around it after a new ribbon roll has been loaded.

Section 2: Installation

HR2 Series Operator Manual Page 2-17

2.6 BASIC CONNECTIONS

This section explains the power cable and interface cable connection procedures.

2.6.1 Connecting the Interface board

HR2 Series printers are equipped with three different types of standard interface to perform data communication with the host. These are described as follows.

• USB interface

• LAN interface

• RS-232C (High-speed) interface

Connect interface cable from the printer to the host computer. Use the cable that is compatible with the standard of the interface board as stated in Section 7: Interface Specifications. Make sure the cable is correctly oriented before you insert it.

Caution

• Never connect or disconnect interface cables (or use a switch box) with power applied to either

the host or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by warranty.

Host

RS232C

USB

LAN

Section 2: Installation

Page 2-18 HR2 Series Operator Manual

2.6 BASIC CONNECTIONS (cont’d)

2.6.2 To Configure the Connected Interface

After connection, you need to set the configuration of the connected interface in the INTERFACE MODE menu of the printer. Please refer to Section 3.7 Interface Mode for details on setting Interface Mode.

In Interface mode, you will need to determine which interface is set as Data Port and which is set as Sub Port. An overview of each port is shown as below.

Data Port

When the interface is set to the Data Port, it can receive various SBPL commands and it can execute print operations. Data port selection: USB, LAN, RS-232C * The interface which already set for SUB PORT is not able to select.

Sub Port

This port is for monitoring printer status and connecting to external devices. Sub Port selection: NONE, USB, LAN, RS-232C * The interface which already set for DATA PORT is not able to select.

Note:

Data Port and Sub Port cannot use the same interface at the same time.

2.6.3 Interface Combination

The interface combinations that can be used for Data Port and Sub Port are as follows.

[o: configurable, x: not configurable]

The following table shows the combination of interface with keypad and the port type.

[o: configurable, x: not configurable]

Data port

RS-232C USB LAN

Sub Port

RS-232C xoo

USB o

LAN o o

Condition

Interface

Keypad connection Keypad disconnection

Data Port Sub Port Data Port Sub Port

RS-232C x x o o

USB x o o o

LAN x o o o

NONE x x x o

Section 2: Installation

HR2 Series Operator Manual Page 2-19

2.6 BASIC CONNECTIONS (cont’d)

Notes

• Do not select the same interface for the data and sub ports.

• RS-232C and Keypad can't be used at the same time as they use a common connector. When Keypad is connected, the data port isn't available. Only the sub port is available, but SBPL commands will be disabled. When the interface other than [RS-232C] is set to the data port, the interface selection changes to [RS232C]. If [RS-232C] is set to the sub port, the interface selection changes to [NONE].

2.6.4 Connecting the Power Cable

Connect the power cable to the AC IN power terminal on the rear panel of the printer. Make sure that the connector is correctly oriented. Secure the printer with one hand, and insert the connector firmly.

2. Insert the power plug into a AC power outlet.

Make sure that the AC voltage of your region is within the range of AC 100 to 240V, 50/60 Hz. A 3-pin plug is attached to the power cord provided with your printer. One of these pins is the ground wire. If the power outlet that you plan to use is a 3-pin type, simply insert the power plug as is.

* The shape of the power plug may vary depending on

the location where the printer was purchased.

Warning

• Be sure to connect the ground wire. Failure to do so may cause an electric shock.

• Do not operate the power switch or insert/remove the power cable while your hands are wet. Doing so may cause an electric shock.

Caution

The power cable provided with this printer are for use with this printer only. They cannot be used with other electrical devices.

Section 2: Installation

Page 2-20 HR2 Series Operator Manual

2.6 BASIC CONNECTIONS (cont’d)

2.6.5 Turning On the Power

Turn on the power switch located on the front, bottom left corner of the printer.

Press the side of the switch marked “I”.

• When you turn on the power, the printer start-up and detect for the loaded media and ribbon. If the media are correctly loaded, “ONLINE” appears on the display.

• If the media and carbon ribbon are not loaded or properly loaded, the printer will prompt an error message. Load the media and carbon (refer to Section 2.3 Load-

ing Media and Section 2.4 Loading the Carbon Ribbon) and then press LINE button.

2.6.6 Turning Off the Power

When you have completed the printing job, turn the printer off.

1. Press the LINE button to put the printer offline.

Be sure to confirm that the printer is in the offline status before turning it off. If there is any printed media remaining in the printer, press FEED button to forward feed the media and cut it off.

2. Turn off the power switch on the printer’s operation

panel. Press the side of the switch marked “O”.

Warning

Do not operate the power switch or insert/remove the power cable while your hands are wet. Doing so may cause an electric shock.

On Off

Off

Section 2: Installation

HR2 Series Operator Manual Page 2-21

2.7 CONNECTIONS OF OPTIONAL ACCESSORIES

2.7.1 Connecting optional Keypad

The optional keypad can be connected to the HR2 Series printer with the RS-232C terminal, thus providing a stand-alone function.

1. Make sure that power cable is not connected to the

printer.

2. Connect the cable from the optional Keypad device to

the RS-232C terminal at the rear of the printer.

Note:

Make sure the connector is correctly oriented. Secure the printer with one hand, and insert the connector firmly.

3. Set the printer for use with the connected device. Refer

to Section 3.7 Interface Mode and perform the procedures to set the Keypad CONNECT to ENABLE.

4. Then set the DATA PORT as RS-232C and the SUB

PORT as NONE.

Notes:

• Keypad needs to connect to RS-232C connector, and RS-232C interface are not able to use as data port at the same time.

• You cannot use data port when Keypad is connected and the setting of Keypad connection is valid. (You can use Sub Port, but SBPL command is not effective.)

2.7.2 Installing optional Memory storage

The optional SD card can be used for uploading and downloading the data (graphics, extended character) registered in the printer and the printer firmware.

Installing optional SD card

You can connect the optional SD card to the SD card slot located as shown in the picture.

SD card slot

Section 2: Installation

Page 2-22 HR2 Series Operator Manual

2.7 CONNECTIONS OF OPTIONAL ACCESSORIES (cont’d)

Insert the SD card with the orientation as shown in the picture.

2. To seat the SD card in the slot, press it in until it makes a

slight clicking sound and it is completely inside the printer.

3. To remove the SD card from the printer, it is best to switch

off the printer. Then, with your finger, press the card edge a slight amount to release the card from the slot. The slot will immediately release the card.

Note:

Do not remove the SD card while the printer is accessing the data in the SD card. Doing so may result in data corruption.

Section 2: Installation

HR2 Series Operator Manual Page 2-23

2.7 CONNECTIONS OF OPTIONAL ACCESSORIES (cont’d)

Folder Configuration

The following is the folder architecture inside the SD card to be used for the printer.

DATA

PROG

FONT

Firmware

Firmware : PRG41_XX.BIN (XX : Reg. No. 01 to 03) SEMBL Program㸸SEMBL.BIN

Data for memory card command

Form overlay registration 㸸SBPLXXXX.OVL (XXXX : Reg. No.0001 to 0099) Format registration : SBPLXXXX.FMT (XXXX : Reg. No. 0001 to 0999) Graphic registration: SBPLXXXX.IMG (XXXX : Reg. No. 0001 to 0999) BMP file registration  : SBPLXXXX.BMP (XXXX : Reg. No. 0001 to 0999) PCX file registration  : SBPLXXXX.PCX (XXXX : Reg. No. 0001 to 0999) Memory card 16x16 Extended character registration : SBPL16.BMF Memory card 24x24 Extended character registration : SBPL24.BMF

PR41

SD card route

Download font / log

Download font data : USRFONTX.DAT(X : Reg. No. (1 to 6))

CONF

Printer configuration information

Printer configuration information file : PRN41.INI

RAS

Rasterized font No corresponding files for HA200R/HR200

LOG

Maintenance

Receive buffer: RCVBUF.DAT STATUS5 log : HISTSTS5.DAT FRAM dump:FRAMDMP.DAT

Section 2: Installation

Page 2-24 HR2 Series Operator Manual

2.7 CONNECTIONS OF OPTIONAL ACCESSORIES (cont’d)

Notes:

• In the folder architecture, the folders under [PR41] can be created by formatting the SD card in Memory Card Mode.

- Be sure to format the SD card in Memory Card Mode. If formatting the SD card by Windows or other

methods, you may not be able to save or view the data.

- Attempting to download or upload the data without formatting the SD card properly will cause an

error preliminarily.

• Do not change file name and folder names under the folder [PR41].

• Inside the folders [PROG] and [FONT], if you save files other than released (or uploaded) firmware and font files, the printer motion after download behavior or download may be unstable. Be sure not to save any files unless they are released (or uploaded).

• Do not remove the SD card while the printer is accessing the SD card. Doing so may result in data corruption.

• When you save the data to the SD card by using the save-related SBPL commands, its file creation date will be the firmware release date.

2.8 LCD POWER SAVING MODE

The LCD backlight is turned off for power saving when the printer is not operated for a specified period of time. The time to turn off the LCD backlight can be set via the LCD POWER SAVING MODE SETTING screen in the Advanced Mode. Please refer to Section 3.10 Advanced Mode for instructions.

2.8.1 Turning off the LCD Backlight

At the following conditions, the LCD backlight is turned off when the time specified on the LCD POWER SAVING MODE SETTING screen has elapsed. In this function, only the LCD backlight is turned off and the on-screen message remains the same.

• The printer has not received the print data (ESC+A~ESC+Z) in various interfaces. * Omitting status return request and cancel request of each protocol and/or incorrect data.

• No button is pressed.

• The printer is not in error state.

• The printer is neither printing nor feeding paper.

• The printer is in online state, offline state, HEX dump mode or SEMBL mode. * This function is disabled in the Download Mode.

2.8.2 Turning on the LCD Backlight

Following one of the instructions below will turn on the LCD backlight again.

• The printer received the print data from various interface boards. * Omitting status return request and cancel request of each protocol and/or incorrect data.

• Some buttons are pressed.

• Printer error such as “Cover open” occurred.

• The printer started printing operation.

Pressing any button while the LCD backlight is off will turn on the LCD backlight only. (The printer does not go offline by pressing the LINE button when the LCD backlight is off in online state.)

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-1

OPERATION AND CONFIGURATION

Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb default settings around which the instructional procedures in this manual are based upon.

The printer may be manually configured via the LINE, FEED, +, -, < and > buttons with the LCD display on the operator panel of printer. All of the printer’s buttons are used either singularly, or in conjunction, to perform configuration activities.

Many of these settings can also be controlled via software commands and in case of conflict between software and control panel settings, the printer will always use the last valid setting. If you load a label job that includes software settings and then enter a new setting via the LCD panel, the manually set values will be used by the printer. If you set the values manually and then download a job with software settings, the software settings will be used.

Section 3: Operation and Configuration

Page 3-2 HR2 Series Operator Manual

3.1 OPERATOR PANEL

The operator panel locate on the front consist of two LED indicators, six momentary contact buttons and one LCD display.

•LED indicators

When the printer is in normal mode, these two indicators notify the user of various status conditions:

• LINE button Pressing this button toggles the printer between the online and offline mode. When the printer is online, it is ready to receive data from host. This button acts as a pause during a print job by taking the printer offline. This button also function as returning to the previous item during various printer setting with the LCD display. When performing long press during various printer setting, the screen will go back to [Mode Menu] directly.

• FEED button Pressing this button feeds one blank label through the printer. This button also function as determining the setting during various printer setting with the LCD display.

• + button Incrementing setting value in various setting modes, or moving cursor up/down in menus. Makes the LCD display darker in Online state.

• - button Decrementing setting value in various setting modes, or moving cursor up/down in menus. Makes the LCD display lighter in Online state.

• <, > arrow buttons These cause the cursor to shift left and right for selecting item on the screen in various setting modes.

LED Indicator Color Functions

STATUS Green Illuminates when printer is ready to receive data or is in printing

mode (Online). Light is off when the printer is in offline or error state. Blinks when the printer detects buffer near full.

ERROR Red Illuminates or blinks when detecting printer error.

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Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-3

3.1 OPERATOR PANEL (Cont’d)

• LCD Display Up to five icons and two lines of alphanumeric text can appear on the LCD display to indicate the current printer status. The same area can also display two lines of alphanumeric text during various setting modes.

List of Icons

[Mode display]

[Mode selection screen]

No Icon Description

1 Displayed when printer is in online state

2 Displayed when printer is in offline state

3 Displayed when printer is in Test Print Mode and HEX Dump Print Mode

4 Displayed when printer is in SEMBL Mode

5 Displayed when printer is in Download Mode

6 Displayed when Keypad is connected to printer

7 Displayed when printer is in Upload Mode

No Icon Description

1 Changing to Normal Mode

2 Changing to User Mode

3 Changing to Interface Mode

4 Changing to Cartridge Mode (Memory Card Mode)

5 Changing to SEMBL Mode

6 Changing to Advanced Mode

7 Changing to HEX Dump Print Mode

Section 3: Operation and Configuration

Page 3-4 HR2 Series Operator Manual

3.1 OPERATOR PANEL (Cont’d)

List of Icons (Cont’d)

[Error-related]

[Warning-related]

No Icon Description

1 Displayed when detecting Label End

2 Displayed when detecting Ribbon End

3 Displayed when detecting Sensor Error

4 Displayed when detecting Top cover open and head lift error

5 Displayed when detecting electrical disconnection of print head

6 Displayed when detecting Communication Error

7 Displayed when detecting Receive Buffer Over

8 Displayed when detecting Item No. Error or BCC Error

9 Displayed when having write failure to main ROM or when detecting Kanji

ROM error

10 Displayed when detecting a command error due to the message display func-

tion of command error

11 Displayed when detecting an improper download data

12 Displayed when having a memory access error or when running out of mem-

ory space

13 Displayed when detecting printer error other than the above

14 Error number corresponding to each error

No Icon Description

1 Displayed when detecting Command Error

2 Displayed when detecting Receive Buffer Near Full

3 Displayed when detecting electrical disconnection of print head

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-5

3.2 OPERATING MODES

The operating status of this printer can be set within one of the following modes:

1. Normal mode (including ONLINE/OFFLINE modes)

2. Adjustment screen

3. Cancel Print Job mode

4. Printer Setting mode:

• User mode

• Interface mode

• Cartridge mode (Memory Card mode)

• SEMBL mode

• Advanced Mode

•Hex Dump mode

5. Test Print mode

6. Default Setting mode

7. Maintenance mode

8. Service mode

9. Download mode

10.Upload mode

The various modes are accessed by pressing the LINE button, FEED button, + button, - button and <, > arrow buttons while the printer is Off, On or with certain printer settings in force.

Section 3: Operation and Configuration

Page 3-6 HR2 Series Operator Manual

3.2 OPERATING MODES (Cont’d)

The following flow chart provides a clear summary of all the modes and their access methods.

Switch Power to On “ I ”

Power off

+ & < button

<, >, +, - buttons

Menu screen

FEED button

User Mode

FEED button

Interface Mode

FEED button

SEMBL Mode

FEED button

Advance Mode

FEED button

HEX Dump

Mode

FEED button

Cartridge Mode

Mode

Adjustment

screen

Cancel print

job

< & > buttons

LINE &

FEED buttons

More operations are shown on the next page.

Online state



Offline state

LINE

button

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Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-7

3.2 OPERATING MODES (Cont’d)

FEED & Power on

Power off

Test print Mode

LINE & FEED & Power on

+ & - & Power on

Default setting

Mode

Maintenance

Mode

Download

Mode

Service Mode

Select SERVICE MODE & FEED button

& Power on

FEED & & & Power on

Upload

Mode

+ & - & < & Power on

*English LCD message in maintenance mode

Section 3: Operation and Configuration

Page 3-8 HR2 Series Operator Manual

3.3 ONLINE AND OFFLINE MODES

The general and basic operation of the HR2 series printer is via the Normal mode, which consists of the ONLINE and OFFLINE modes.

3.3.1 Online Mode

Pressing the LINE button causes the printer to go ONLINE or OFFLINE alternately.

When the printer is ONLINE, the following activities will be possible:

• The printer is ready to receive print data from the computer or other connected devices

• The printer is ready to start printing

The number displayed on the bottom line of LCD panel shows the media quantity status. As soon as a print job is received, the display on the bottom will indicate the number of labels to be printed. When the label job begins to print, this display will indicate the remaining number (countdown) of labels to be printed. Display method can be changed on the TOTAL QTY DISPLAY screen in the service mode, refer to Section 3.16.5 Overview of Setting menu in Service Mode for details. When the TOTAL QTY DISPLAY screen is set as YES, the number displayed on the bottom line of LCD panel shows the remaining number (countdown) of labels to be printed on the left and the total quantity on the right (Total print quantity from the time the printer is turned on).

3.3.2 Offline Mode

When the printer is ONLINE, pressing the LINE button once will cause the printer to go OFFLINE. Any printing job will be PAUSE once the printer is brought OFFLINE. When the printer is OFFLINE, the activities for ONLINE mode are no longer possible, but the following activities will be possible:

• The printer can feed a blank label when you press the FEED button.

• The printer can be switched to CANCEL PRINT JOB modes when you press the LINE and FEED button simultaneously.

• The printer goes to Adjustment screen when you press the and arrow buttons simultaneously.

• In OFFLINE mode, press the + and buttons simultaneously to access the icon-based printer settings menu. Using the arrow buttons, you can access the ONLINE mode, USER mode, INTERFACE mode, SEMBL mode, ADVANCED mode, HEX DUMP mode and CARTRIDGE mode from here. These modes will be discussed in subsequent sections.

3.3.3 To Adjust the Screen Contrast

In Normal mode (ONLINE or OFFLINE), press the +/- buttons repeatedly to adjust the contrast.

remaining number (countdown) of labels to be printed

total printed quantity

remaining number (countdown) of labels to be printed

When TOTAL QTY DISPLAY is set as YES (Default)

When TOTAL QTY DISPLAY is set as NO

remaining number (countdown) of labels to be printed

total printed quantity

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-9

3.4 ADJUSTMENT SCREEN

The printer has a quick access to the Adjustment screen for setting the print position, stop position and the print darkness. These adjustments are in conjunction with the configuration adjustments done in the Service mode menu and the User mode menu.

1. When the printer is OFFLINE, pressing both the and arrow buttons at the same time will switch the printer to Adjustment mode. The setting screen is displayed.

2. Press +/- buttons to set the desired value and press FEED button to save the setting and proceed to the next Adjustment screen.

3. After adjustment, press LINE button to exit the Adjustment screen and returns to OFFLINE mode. Pressing the LINE button before pressing the FEED button will not save the adjustment. You may wish to print a test print after completing the adjustments to ensure they are correct. Refer to Section 3.13 Test Print Mode for details.

Press FEED button

Press & button

* Press + or - button to set the value.

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Press FEED button

QTY=0

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Press FEED button

Press LINE button

Section 3: Operation and Configuration

Page 3-10 HR2 Series Operator Manual

3.4 ADJUSTMENT SCREEN (Cont’d)

Menu Description

Adjust the print speed. Setting range is between 1.0 and 4.0IPS, and the initial value is 2.0IPS. This setting reflects the setting of PRINT SPEED screen in USER MODE.

Command priority setting. C: Enables Command priority setting. I: Disables Command priority setting. The default setting is "C". This setting reflects the setting PRIORITY SETTING screen in SERVICE MODE.

Adjust the print darkness of the print-out. Setting range is 1A, 2A, 3A, 4A, 5A, 1B, 2B, 3B, 4B, 5B. (1A is the lightest while 5B is the darkest. Default is “3A”) This setting reflects the setting of PRINT DARKNESS screen in USER MODE and the DARKNESS RANGE screen in ADVANCED MODE.

Setting value of the selected range is between 00 and 99, and the initial value is 50. (00 is the lightest while 99 is the darkest.) After setting the value of print darkness, press FEED button will save the value and proceed to PITCH position setting if there is no remaining label to be printed. (QTY=0) Otherwise, the printer will return to SPEED setting screen. (QTY≠0)

Note: It is not advisable to set the print darkness to the higher position as a darker print-out requires the print head to operate in a higher temperature. Operating in high temperature may damage the print head in a long run.

Adjusts the print position or reference point where the printings begins vertically, relative to the leading edge of each media. Setting value is adjustable by 0.25mm (0.01") regardless of print resolution. Setting range is ±3.75mm (±0.15") and the initial value is +0.00mm.

Adjust the stop position of each media after printing. Setting value is adjustable by 0.25mm (0.01") regardless of print resolution. Setting range is ±3.75mm (±0.15") and the initial value is +0.00mm.

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Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-11

3.5 CANCEL PRINT JOB MODE

1. When the printer is OFFLINE, pressing both the LINE and FEED buttons at the same time will switch the

printer to CANCEL PRINT JOB mode. The menu for canceling the print job then appears.

2. Press , arrow buttons to switch between the selection, YES or NO. The highlight on display indicates the selected option. The default setting is NO. If the printer has a print job in memory, selecting YES will cause the job to be cleared.

Notes:

• Be sure you want to cancel the print job before selecting YES as the job cannot be recovered and will

have to re-transmit to the printer.

•Select NO press FEED button to exit the CANCEL PRINT JOB mode without clearing the print data.

3. Press FEED button to activate the selection. If YES is selected, the message CANCEL PRINT JOB COMPLETED will display with 3 beeps sound and then goes to ONLINE mode. All the print jobs were cleared from memory.

Select “YES” + FEED button

3 beep sound

LINE + FEED

buttons

Select

“NO” +

FEED button

Section 3: Operation and Configuration

Page 3-12 HR2 Series Operator Manual

3.6 USER MODE

The following settings are available in the User Mode.

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

Displayed only when entry of PASSWORD is enabled

Return to USER MODE menu

* Press <, >, + or - button to select

item or set the value accordingly. The active arrow icons are displayed on the screen.

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LINE button

Press and hold LINE button

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-13

3.6 USER MODE (Cont’d)

1. During OFFLINE mode, press + and < button simultaneously to display the operational icon menu. Press <, >, + or - buttons to select USER MODE.

2. When USER MODE screen is displayed, press the FEED button to enter to User mode for adjustment.

Note:

PASSWORD may prompt on the display if SET PASSWORD is set to ON in the Service mode. Please refer to Section 3.16.5 Overview of Setting menu in Service Mode for details in password inputting.

3. PRINT SPEED is first displayed. Press the FEED button repeatedly will switch to the next setting options as shown above. To return to the previous setting option, press LINE button.

4. When the desired setting option is displayed, press <, >, + or - buttons to select the item or to set the value and then press FEED button to save the setting. To return to USER MODE screen, press and hold LINE button.

You may wish to print a test print after completing the adjustments to ensure they are correct. Refer to

Section 3.13 Test Print Mode for details.

USER MODE

Menu Description

Adjusts the print speed that does not compromise print quality. Setting range is between 1.0 and 4.0 IPS (inches per second) with a increment of 0.5 IPS cyclically. The initial value is 2.0 IPS.

This setting adjusts the print darkness of the print-out with reference to the setting of the DARKNESS in Adjustment screen. Setting value can be set from 1 (lightest) to 5 (darkest). The default setting is 3.

Print Position Offset—which refers to the vertical and horizontal shifting of the entire print area, relative to the start position of printing (V=0, H=0), defined by default to be the bottom right hand corner of the media. The V setting is for the Vertical print offset. A positive (+) offset means the printing is shifted towards the print head; a negative (-) offset means shifting away from the print head. If the PITCH POSITION setting has been used to offset the vertical start position, then all Vertical offset adjustments are made relative to that start position. The H setting is for the Horizontal print offset. The + or - prefix determines whether the offset is to the left or to the right of the reference point.

Setting value is indicated by dot, and the initial value, regardless of print resolution, is V:+0000 H:+0000. Setting range differs by print resolution.

[12dots/mm] :V:±0 to 2400 H:±0 to 672 [24dots/mm] :V:±0 to 4800 H:±0 to 1344

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Section 3: Operation and Configuration

Page 3-14 HR2 Series Operator Manual

3.6 USER MODE (Cont’d)

USER MODE

Menu Description

You can use this setting to determine whether zeroes are printed with a slash across them or not. The zero slash can be set to either 0 or Ø. If YES, [0] will be accompanied by a slash. If NO, no slash will appear. The initial value is NO. * Slash zero (zero has a slash through it) is available in the following fonts: U, S, M, WB, WL, XU, XS, XM, XB, XL, Outline font

Allows you to select character code from the following: “JIS”: Uses JIS for Kanji code. “SJIS”: Uses Shift JIS for Kanji code. “Unicode”: Used Unicode for Kanji code. The default is “JIS”.

This setting determines whether the space surrounding each text character is of a fixed width, or whether that space is to be varied to be visually more pleasant and proportional. If selecting PROPORTIONAL, data will be printed without character spacing. If selecting FIXED, data will be printed with fixed character spacing. The initial value is FIXED.

FIXED

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-15

3.7 INTERFACE MODE

In this mode, you can set various parameters governing the use of interface cards.

3.7.1 Overview of Interface Mode Configurations

FEED button

LINE button

FEED button

LINE button

Setting contents differ by selected I/F

To the setting of LAN To the setting of RS-232C To the setting of USB

LINE button

Select NO + FEED button

Select YES + FEED button

LINE button

Displayed only when entry of PASSWORD is enabled

Return to INTERFACE MODE menu

* Press <, >, + or - button to select

item or set the value accordingly. The active arrow icons are displayed on the screen.

FEED button

LINE button

Select DATA PORT + FEED button

LINE button

Select SUB PORT + FEED button

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FEED button

LINE button

FEED button

Press and hold LINE button

Displayed only in the case of SUB PORT

Section 3: Operation and Configuration

Page 3-16 HR2 Series Operator Manual

3.7 INTERFACE MODE (Cont’d)

1. During OFFLINE mode, press + and < button simultaneously to display the operational icon menu. Press <, >, + or - buttons to select INTERFACE MODE.

2. When INTERFACE MODE is displayed, press the FEED button to enter to Interface mode for adjustment.

Note:

PASSWORD may prompt on the display if SET PASSWORD is set to ON in the Service mode. Please refer to Section 3.16.5 Overview of Setting menu in Service Mode for details in password inputting.

3. Keypad CONNECT is first displayed. Press the FEED button repeatedly will switch to the next setting options as shown above. To return to the previous setting option, press LINE button. To return to INTERFACE MODE screen, press and hold LINE button.

4. When the desired setting option is displayed, press <, >, + or - buttons to select the item or to set the value and then press FEED button to save the setting.

INTERFACE MODE

Menu Description

This screen shows the connection setting of input device (Keypad). ENABLE: If the input device is connected, print data from the device will be

valid. If the device is disconnected, print data received from the PC will be valid. * The data received from the PC becomes invalid while the input device is connected.

DISABLE: Only the print data received from the PC becomes valid.

* The data received from the input device becomes invalid.

The initial cursor position is at ENABLE. Connection status of input device can be checked by the status icon displayed in the Normal Mode (ONLINE/ OFFLINE). Note: Changed settings will be in effect from the next power on.

This is a confirmation screen for setting the connected interface configurations. If YES, it goes to the PORT SELECT screen. If NO, it returns to INTERFACE MODE menu. The initial cursor position is at NO.

This screen allows user to select the port used for the connected interface. Either DATA PORT or SUB PORT can be selected. DATA PORT: It can receive various SBPL commands and it can execute print operations. SUB PORT: It is for monitoring printer status and connecting to external devices. The initial cursor position is at DATA PORT.

Select the connected interface to be used as Data Port. One of three interfaces, LAN, RS-232C, USB can be selected. The initial cursor position is at LAN. Notes:

•You can’t select the data port when Keypad is connected to RS-232C.

•The interface which already set for SUB PORT is not able to select. Restart the printer to enable the new settings.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-17

3.7 INTERFACE MODE (Cont’d)

INTERFACE MODE

Menu Description

Select the connected interface to be used as Sub Port. NONE, RS-232C, USB or LAN can be selected. The initial cursor position is at NONE. Notes:

•The interface which already set for DATA PORT is not able to select. Restart the printer to enable the new settings.

This screen shows the connection setting between the Sub Port and the external device. ENABLE: Connecting the sub port and the external device. It’s possible to import the data from the external port into the print data by the combination of an extended command. DISABLE: Not connecting the sub port and the external device. It’s possible to monitor the printer status. The initial setting is ENABLE. Note: This screen is displayed only when interface (other than NONE) is selected for SUB PORT selection.

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Section 3: Operation and Configuration

Page 3-18 HR2 Series Operator Manual

3.7 INTERFACE MODE (Cont’d)

3.7.2 Enabling Interface Card Configuration

After selecting the interface for the Data port or Sub port, the next display shows the selected interface to be configured. Refer to the following flowcharts of all the setting and LCD display menus available for LAN, RS232C and USB interfaces.

Setting of LAN

FEED button

LINE button

Select MANUAL + FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

From DATA PORT

or SUB PORT

screen

Displayed only when STATUS5 is set

Displayed only when STATUS4 is set

Proceed to INTERFACE

MODE menu or

EXTERNAL DEVICE

screen

* Press <, > , + or - button to select item or set the

value accordingly. The active icons are displayed on the screen.

* Press and hold LINE button on each screen will revert

to INTERFACE MODE menu.

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Select ENABLE + FEED button

LINE button

FEED button

LINE button

Select DHCP + FEED button

FEED button

Select DISABLE + FEED button

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-19

3.7 INTERFACE MODE (Cont’d)

LAN CONFIGURATION

Menu Description

This screen allows user to select from setting of IP address manually or using DHCP to assign IP address automatically. MANUAL: Perform IP addresses settings manually. Select MANUAL and press FEED button will proceed directly to RARP setting. DHCP: Allows DHCP to assign unique IP addresses automatically. Select DHCP and press FEED button will continue to PORT NUMBER setting. The initial cursor position is at DHCP. Note: Changed settings will be in effect from the next power on.

Set RARP (Reverse Address Resolution Protocol) function. ENABLE: RARP is activate and request to learn the IP address from the server. DISABLE: RARP is disabled and proceed to IP ADDRESS screen for manual input. The initial setting is DISABLE. Note: Changed settings will be in effect from the next power on.

Setting the IP address, follow by the Subnet mask and then Gateway address of LAN. Press +/- buttons to change the setting value and press , arrow buttons to move the cursor to next digit. Press FEED button to save the setting. The initial setting is " 0. 0. 0. 0". Note: Changed settings will be in effect from the next power on.

Setting the Port number 1, 2 of LAN. Press +/- buttons to change the setting value and press , arrow buttons to move the cursor to next digit. Press FEED button to save the setting. Setting range is between 00000 and 65535. The initial value for Port number 1 is 01024, Port number 2 is 01025. Note: Changed settings will be in effect from the next power on.

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Section 3: Operation and Configuration

Page 3-20 HR2 Series Operator Manual

3.7 INTERFACE MODE (Cont’d)

LAN CONFIGURATION

Menu Description

Select the communication protocol. STATUS3, STATUS4 and STATUS5 are available for selection when LAN interface boards are installed. The initial value is STATUS4. When STATUS3 is selected, the printer will proceed directly to INTERFACE MODE menu or EXTERNAL DEVICE screen. When STATUS4 is selected, the printer will proceed to STATUS REPLY TIMING menu. When STATUS5 is selected, the printer will proceed to ITEM NO CHECK menu.

Set item number check function.

ENABLE: Item number check is ON DISABLE: Item number check is OFF

The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5.

Set BCC check function.

ENABLE: BCC check is ON DISABLE: BCC check is OFF

The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5.

Set status reply timing to the host. ENQ: Returns status after receiving Status Request (ENQ), which was sent from the host CYCLE: Returns status from the printer to the host at 500ms intervals The initial value is CYCLE. This screen is displayed only when PROTOCOL is set to STATUS4.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-21

3.7 INTERFACE MODE (Cont’d)

Setting of RS-232C

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FEED button

LINE button

Select STATUS5 + FEED button

FEED button

LINE button

FEED button

LINE button

From DATA PORT

or SUB PORT

screen

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

Select READY/BUSY or XON/XOFF + FEED button

Select STATUS3 or STATUS4 + FEED button

Displayed only when STATUS5 is set

Displayed only when READY/BUSY or XON/XOFF are set

* Press <, > buttons to select item accordingly.

The active arrow icons are displayed on the screen.

* Press and hold LINE button on each screen

will revert to INTERFACE MODE menu.

Proceed to INTERFACE MODE

menu or EXTERNAL DEVICE

screen.

Section 3: Operation and Configuration

Page 3-22 HR2 Series Operator Manual

3.7 INTERFACE MODE (Cont’d)

RS-232C CONFIGURATION

Menu Description

Setting RS-232C baud rate. Press arrow buttons to set the baudrate as 2400, 4800, 9600, 19200, 38400, 57600 or 115200. Press FEED button to save the setting. The initial value is 19200.

Note: Changed settings will be in effect from the next power on.

Setting RS-232C parity bit. NONE, ODD or EVEN can be selected. The initial value is NONE.

Note: Changed settings will be in effect from the next power on.

Setting RS-232C stop bit. The initial value is 1BIT.

Note: Changed settings will be in effect from the next power on.

Setting RS-232C character bit. The initial value is 8BIT.

Note: Changed settings will be in effect from the next power on.

Setting communication protocol. The following protocols are available when RS-232C interface board is installed.

1) READY/BUSY

2) XON/OFF

3) STATUS2

4) STATUS3

5) STATUS4

6) STATUS5 The initial value is STATUS4.

When READY/BUSY or XON/XOFF is selected, the printer will proceed directly to RECEIVE BUFFER menu. When STATUS5 is selected, the printer will proceed directly to ITEM NO CHECK menu. When STATUS3 or STATUS4 is selected, the printer will proceed directly to IGNORE CR/LF menu. Note: Changed settings will be in effect from the next power on

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Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-23

3.7 INTERFACE MODE (Cont’d)

RS-232C CONFIGURATION

Menu Description

Set item number check function.

ENABLE: Item number check is ON DISABLE: Item number check is OFF

The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5.

Set BCC check function.

ENABLE: BCC check is ON DISABLE: BCC check is OFF

The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5.

Setting receive buffer type.

MULTI: Multi buffer 1ITEM: Single item buffer

This screen is displayed only when PROTOCOL is set to READY/BUSY or XON/XOFF.

The initial value is MULTI.

Section 3: Operation and Configuration

Page 3-24 HR2 Series Operator Manual

3.7 INTERFACE MODE (Cont’d)

Setting of USB

USB CONFIGURATION

Menu Description

Select the communication protocol. STATUS4 and STATUS5 are available for selection when USB interface boards is installed. The initial value is STATUS4. When STATUS4 is selected, the printer will proceed directly to INTERFACE MODE menu. When STATUS5 is selected, the printer will proceed to ITEM NO CHECK menu.

Set item number check function.

ENABLE: Item number check is ON DISABLE: Item number check is OFF

The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5.

Set BCC check function.

ENABLE: BCC check is ON DISABLE: BCC check is OFF

The initial value is DISABLE. This screen is displayed only when PROTOCOL is set to STATUS5.

FEED button

LINE button

FEED button

LINE button

From DATA PORT

or SUB PORT

screen

FEED button

LINE button

Displayed only when STATUS5 is set

Proceed to INTERFACE MODE

menu or EXTERNAL DEVICE

screen.

* Press <, > buttons to select item accordingly.

The active arrow icons are displayed on the screen.

* Press and hold LINE button on each screen

will revert to INTERFACE MODE menu.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-25

3.8 CARTRIDGE MODE

1. During OFFLINE mode, press + and < buttons simultaneously to display the operational icon menu. Press <, >, + or - buttons to select CARTRIDGE MODE.

2. When CARTRIDGE MODE is displayed, press the FEED button to enter CARTRIDGE MODE. Note:

PASSWORD may prompt on the display if SET PASSWORD is set to ON in the Service mode. Please refer to Section 3.16.5 Overview of Setting menu in Service Mode for details in password inputting.

3. SD CARD FORMAT is first prompted. Select YES + FEED button will switch to the next setting options as shown above. Pressing LINE button, or press and hold LINE button, or select NO + FEED will return to the CARTRIDGE MODE screen.

FEED button

LINE button

* Press < or > button to select item

accordingly. The active arrow icons are displayed on the screen.

Displayed only when entry of PASSWORD is enabled

FEED button

Select “YES” + FEED

Select “NO” + FEED or LINE button or Press and hold LINE button

Select “YES” + FEED

Finished formatting

FEED button

The buzzer emits 3 beeps when formatting is completed.

Select “NO” + FEED or LINE button or Press and hold LINE button

Section 3: Operation and Configuration

Page 3-26 HR2 Series Operator Manual

3.8 CARTRIDGE MODE (Cont’d)

CARTRIDGE MODE CONFIGURATION

Menu Description

Confirmation on formatting the storage area of memory card.

YES: Proceed to “SD CARD FORMAT REALLY?” screen. NO: Return to CARTRIDGE MODE screen.

The initial setting is NO.

Start of formatting the storage area of memory card.

YES: Proceed to start formatting. NO: Return to CARTRIDGE MODE screen.

The initial setting is NO.

This screen shows the status while formatting the storage area of memory card. After formatting the memory card, a completion message will appear.

This screen shows the completion of memory card formatting. The buzzer emits 3 beeps after formatting is completed.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-27

3.9 SEMBL MODE

1. During OFFLINE mode, press + and < buttons simultaneously to display the operational icon menu. Press <, >, + or - buttons to select SEMBL MODE.

2. When SEMBL MODE is displayed, press the FEED button to activate the SEMBL operation.

3. START PROGRAM is first displayed. Press the arrow buttons to specify the start-up program. NONE: Not specifying start -up program XXXXXXXX.BAS: Specifying startup program

Program names stored in the main memory will appear in XXXXXXXX.BAS. The initial value is NONE.

4. Press LINE button to switch between online and offline in SEMBL MODE.

FEED button

LINE button

FEED button

Displaying registered program name

* Press < or > button to select item

accordingly. The active arrow icons are displayed on the screen.

LINE button

Section 3: Operation and Configuration

Page 3-28 HR2 Series Operator Manual

3.10 ADVANCED MODE

Advanced Mode lets you configure the more advanced features of the printer hardware. Overview of Advanced Mode configurations

FEED button

LINE button

Select DISABLE + FEED button

LINE button

Displayed only when entry of PASSWORD is enabled

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

Select ENABLE + FEED button

LINE button

Continue to EXTERNAL

REPRINT screen on next page

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LINE button

Displayed only when DISPENSER is selected

Displayed only when GAP is selected

* Press <, >, + or - button to select item or

set the value accordingly. The active arrow icons are displayed on the screen.

* Press and hold LINE button on each screen

will revert to ADVANCED MODE menu.

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FEED button

LINE button

Select ENABLE + FEED button

LINE button

Select DISABLE + FEED button

FEED button

LINE button

Press and hold LINE button

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-29

3.10 ADVANCED MODE (Cont’d)

Return to ADVANCED MODE menu

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

Select YES + FEED button

LINE button

Select NO + FEED button

FEED button

Continued from EXTERNAL

SIGNAL screen on previous page

* Press <, >, + or - button to

select item or set the value accordingly. The active arrow icons are displayed on the screen.

* Press and hold LINE button on

each screen will revert to ADVANCED MODE menu.

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

To ADVANCED MODE menu

Press and hold LINE button

Section 3: Operation and Configuration

Page 3-30 HR2 Series Operator Manual

3.10 ADVANCED MODE (Cont’d)

1. During OFFLINE mode, press + and < buttons simultaneously to display the operational icon menu. Press <, >, + or - buttons to select ADVANCE MODE.

2. When ADVANCE MODE is displayed, press the FEED button to enter to Advance mode for adjustment.

Note:

PASSWORD may prompt on the display if SET PASSWORD is set to ON in the Service mode. Please refer to Section 3.16 Service Mode for details in password inputting.

3. DARKNESS RANGE is first displayed. Press the FEED button repeatedly will switch to the next setting options as shown above. To return to the previous setting option, press LINE button. To return to ADVANCED MODE screen, press and hold LINE button.

4. When the desired setting option is displayed, press <, >, + or - buttons to select the item or to set the value and then press FEED button to save the setting.

ADVANCED MODE

Menu Description

Setting print darkness range. Available options are A and B, with B being the darker density. C, D, E and F are reserved for future development. The initial setting is at A. Note: Adjustment of this setting is usually unnecessary.

Setting printing mode. Allows the choices of dispenser, tear-off or continuous feed operation. When DISPENSER is selected, the printer will proceed to BACKFEED MOTION screen. When TEAR OFF or CONTINOUS is selected, the printer will proceed directly to SENSOR TYPE screen. The initial setting is DISPENSER.

Allows the selection of the backfeed motion that will be applied before or after the printing of each label.

AFTER: Backfeed motion after printing (Motion 1) BEFORE: Backfeed motion before printing (Motion 2)

The initial setting is AFTER.

Set the pitch sensor to be selected relative to the media type to be used. Either I-MARK sensor or GAP sensor can be selected. The initial setting is GAP.

Setting gap sensors. “GAP1”: Set sensor on the far left to the printer. “GAP2”: Set sensor on the 2nd from the left to the printer. “GAP3”: Set sensor on the 3rd from the left to the printer. “GAP4”: Set sensor on the 4th from the left to the printer. The default setting is “GAP2”. This screen is displayed only when “GAP” sensor is selected.

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Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-31

3.10 ADVANCED MODE (Cont’d)

ADVANCED MODE

Menu Description

Enabling/ Disabling the display of command error. This setting determines the printer motion when detecting a command error.

YES: Stops printing operation when command error is occurred. NO: Displays a warning icon and continues printing operation.

The initial value is NO.

The printer can be set to perform a check of the print head when printing each label. ENABLE: Head check is ON Select ENABLE and press FEED button will proceed to HEAD CHECK menu. DISABLE: Head check is OFF Select DISABLE and press FEED button will proceed directly to EXTERNAL SIGNAL menu. The initial value is ENABLE.

If Head Check has been ENABLE, you can specify the print head checking to be performed unconditionally, or only when barcodes are being printed.

NORMAL: Head check is performed on the entire print head. BARCODE: Head check is performed only on position where barcodes are

being printed. The initial value is NORMAL. This screen is displayed only when HEAD CHECK is set to ENABLE.

Set this feature to enable or disable the printer’s external signal communication port. If the port is enabled, data can be sent and received using an appropriate device plugged into the EXT port.

ENABLE: Allowing external signal input/output. DISABLE: Not allowing external signal input/output.

The initial setting is DISABLE.

Setting the output signal type of PREND. This screen is displayed only when EXTERNAL SIGNAL is set to ENABLE. TYPE1, TYPE2, TYPE3 or TYPE4 can be selected. The initial setting is TYPE4.

Output dispense waiting signal to external pin.

ENABLE: Enables external signal output during waiting dispense. DISABLE: Disables external signal output during waiting dispense.

This screen is displayed only when EXTERNAL SIGNAL is set to ENABLE. The initial setting is DISABLE. Note: Pin 9 or pin 10 can be selected for output in the EXTERNAL DISP PIN SELECT screen of the Service mode.

Setting the reprint function by external signal (7-pin).

ENABLE: Allowing reprint. DISABLE: Not allowing reprint.

The initial setting is DISABLE.

Section 3: Operation and Configuration

Page 3-32 HR2 Series Operator Manual

3.10 ADVANCED MODE (Cont’d)

ADVANCED MODE

Menu Description

The printer can be set to go into ONLINE mode automatically after feeding the media automatically. Otherwise, the printer starts in the OFFLINE state.

YES: The printer goes online after feeding the paper automatically. NO: The printer goes offline after feeding the paper automatically.

The initial value is YES.

Setting the auto online feed function. This function enables the printer to feed paper automatically in online state after starting up the printer.

YES: Feeding paper in online state after starting up the printer. NO: Not feeding paper in online state after starting up the printer.

The initial setting is YES.

Note:

Online feed will not be performed when the printer type is set as Dispenser and GAP sensor is selected.

Setting the online feed function. This function enables the printer to feed paper automatically when recovering from a head open error or when starting up the printer and changing to online state.

YES: Feeding paper when changing to online state. NO: Not feeding paper when changing to online state.

The initial setting is YES.

Note:

Online feed will not be performed when the printer type is set as Dispenser and GAP sensor is selected.

Setting the display language on LCD. The display languages are available in English or Japanese. The initial value is ENGLISH.

The ESC sequence in SBPL commands can be defined as standard (using non-printable code 1BH) or non-standard (some other user code). The initial value is STANDARD. To set non-standard code, send the user download command <LD> in Normal Mode. For more details on the <LD> command, refer to the Command Specifications.

LCD backlight is turned off for power saving when the printer is not operated for a specified period of time. Set the time between 00 and 15 MIN. This power saving function is disabled when it is 00 MIN, and the LCD backlight will be on constantly. The initial value is 00 MIN.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-33

3.10 ADVANCED MODE (Cont’d)

ADVANCED MODE

Menu Description

This setting determines if the printer enters SEMBL mode automatically on being turned ON.

YES: Starting up SEMBL Mode at the time of power-on. NO: Normal start up.

The initial value is NO.

Selecting the program to be executed when starting SEMBL Mode automatically.

NONE: Not specifying start -up program XXXXXXXX.BAS: Specifying startup program

Program names stored in the main memory will appear in XXXXXXXX.BAS. The initial value is NONE. This screen is displayed only when SEMBL MODE AUTO START is enabled.

More about the Head Check function

• The head check function detects the integrity of the heating elements in the thermal print head. However, malfunctions cannot be detected instantaneously—a few printed labels may start showing printing defects before the printer warns of a print head error.

• After detection of a print head error, use a scanner to check all affected labels.

• When a head check error occurs during normal printing (barcodes, text and graphics), press and hold down the FEED button for five seconds. At the next screen, select BARCODE, then press FEED button and see if printing can be resumed normally. If printing resume, the print head faulty does not fall on the barcode area for the current print job. As such, printing may continue but with degraded print quality and readable barcode. If the head check error still occurs and the current print job has to be completed, the printing can be forced to resume by holding down the LINE and FEED buttons for five seconds. Please read the Attention below before you proceed this operation.

ATTENTION: Although restricting the head check type to BARCODE allows you to continue printing, or forcing the printer to resume printing, you should only do so in order to complete an urgent print job. Check the printed labels to make sure the output is usable in spite of the head error. As soon as possible, stop using the print head to prevent further damage. If necessary, get the print head replaced.

Section 3: Operation and Configuration

Page 3-34 HR2 Series Operator Manual

3.11 HEX DUMP MODE

HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting.

When HEX DUMP MODE is displayed, press the FEED button to enter to HEX Dump mode.

Note:

PASSWORD may prompt on the display if SET PASSWORD is set to ON in the Service mode. Please refer to Section 3.16.5 Overview of Setting menu in Service Mode for details in password inputting.

HEX DUMP MODE

Menu Description

Selecting the data for printing HEX dump.

RECEIVE DATA: Printing the HEX dump of received data. RECEIVE BUFFER: Printing the HEX dump of received print data (1 item

worth). INTERNAL DATA: Printing the setting value for internal buffer. The initial value is RECEIVE DATA. Note that RECEIVE BUFFER cannot be selected when there is no received data.

During HEX Dump Mode, the icon is displayed in the ONLINE/OFFLINE screen.

FEED button

LINE button

Displayed only when entry of PASSWORD is enabled

* Press <, >, + or - button to select

item or set the value accordingly. The active arrow icons are displayed on the screen.

FEED button

LINE button

HEX dump print

Executing HEX dump print of receive data

Select RECEIVE BUFFER + FEED button/INTERNAL DATA + FEED button

LINE button

Displayed only when entry of PASSWORD is enabled

FEED button

HEX dump print

Select RECEIVE DATA + FEED button

* Press <, >, + or - button to select

item or set the value accordingly. The active arrow icons are displayed on the screen.

icon is displayed when RECEIVE BUFFER is selected.

icon is displayed when INTERNAL DATA is selected.

For internal buffer Hex dump printing and internal buffer data printing, the screen automatically changes to normal mode after issuing the label.

After issuing the label

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-35

3.12 RECEIVED DATA SAVING MODE

Received Data Saving Mode allows you to save the contents of the receive buffer and FRAM in a hexadecimal format to the SD card. The stored data stream can be used to examine for errors and troubleshooting.

When the printer is in OFFLINE mode and the received data is still in buffer memory, press FEED button to display DATA SAVE START confirmation screen.

Note:

Ensure that the SD card is formatted and installed to the printer. Press <,> arrow button to select YES to proceed copying the data to the SD card.

RECEIVED DATA SAVING MODE

Menu Description

Confirming saving data in receive buffer and FRAM to SD card.

YES: Copy the data to the SD card. NO: Do not copy the data to the SD card

The initial value is NO.

Copying the data to the SD card. The gauge shown on the lower portion of screen indicates data copying status.

After copying the data, it goes to DATA SAVE COMPLETED screen.

Completion of data saving. The buzzer emits 3 beeps when data saving is completed. Press FEED button to go to OFFLINE menu.

Press and hold LINE button or Select NO + FEED button

FEED button

LINE button

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Select YES + FEED button

LINE button

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FEED button

The buzzer emits 3 beeps when data saving is completed.

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(

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Section 3: Operation and Configuration

Page 3-36 HR2 Series Operator Manual

3.13 TEST PRINT MODE

The Test Print Mode offers nine different printer status labels for troubleshooting.

1. Make sure the Power of the printer is turned off (O).

2. While pressing the FEED button, switch the Power to On (I).

3. TEST PRINT MODE is displayed on the screen. Press the FEED button repeatedly will switch to the next setting options as shown above. To return to the previous setting option, press LINE button.

4. When the desired setting option is displayed, press +, - or < > arrow buttons to select the item or to set the value and then press FEED button to save the setting.

Test print

FEED button

LINE button

FEED button

button

FEED button FEED button

FEED button

LINE button

FEED button

When the above TEST PRINT was set as FONT or MEMORY

Press FEED button

Switch Power to On “ I ”

When the above TEST PRINT was set as FACTORY1/2

When the above TEST PRINT was set as CONFIGURATION, BARCODE, HEAD CHECK or HEAD SENSOR

* Press <, >, + or - button to select

item or set the value accordingly. The active icons are displayed on the screen.

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When the above TEST PRINT was set as SMALL PITCH

FEED button

Displayed only when SMALL PITCH and TEAR OFF are selected

button

FEED button

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-37

3.13 TEST PRINT MODE (Cont’d)

TEST PRINT MODE

Menu Description

Choosing the Test Print Contents.

CONFIGURATION: The configuration settings of the printer will be printed. BARCODE: The barcodes installed in this printer will be printed. HEAD CHECK: The head check pattern of the selected media size area will be

printed.

HEAD SENSOR: The head check pattern and the sensor rating will be printed. MEMORY: The contents of the memory in this printer will be printed. FONT: The contents of the fonts installed in this printer will be printed. SMALL PITCH: Test pattern for adjusting pitch for small pitch label will be

printed.

FACTORY1: The first half factory test print will be performed. FACTORY2: The second half factory test print will be performed.

The initial value is CONFIGURATION.

If you chose test prints of Configuration, Barcode, Head Check or Head Sensor in the previous menu, this screen lets you choose the width of the test print from 03 to 06 cm (1.18" to 2.36"), in increments of 1 cm (0.39"). The initial size is 03cm (1.18").

For Factory test prints, this screen appears instead of the previous screen for setting print size. In this screen, you can choose only to print the test results in LARGE or SMALL print widths.

SMALL: Test print in 3cm (1.18") width LARGE: Test print in 6cm (2.36") width

The initial value is LARGE.

Allows to select label size. P: label length (mm) W: label width (mm) The initial value is 3 mm (0.12") long and 7 mm (0.27") wide. Setting range is 03 to10 mm (0.12" to 0.39") for length and 7 to 56 mm (0.27" to

2.2") for width, both in increments of 1 mm (0.04").

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Section 3: Operation and Configuration

Page 3-38 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

*1 Condition to feed one label before test print

TEST PRINT MODE

Menu Description

Adjusting the print and offset positions. Press +/- buttons to change the setting value and press , arrow buttons to toggle between PITCH POSITION and OFFSET POSITION setting. Both setting range are ±3.75mm (±0.15") and are adjustable by 0.25mm (±0.01"). The initial value is +0.00mm. Press FEED button to start test printing.

Adjusting the top position after power on or cover open/close. Press +/- buttons to change the setting value and press , arrow buttons to toggle between PITCH POSITION and OFFSET POSITION setting. Both setting range are ±3.75mm (±0.15") and are adjustable by 0.25mm (±0.01"). The initial value is +0.00mm. Press FEED button to start test printing. This screen is only displayed when SMALL PITCH and TEAR OFF are selected.

Test print is in progress Press FEED button while printing will pause the test print operation. Press FEED again to continue. Label feed before printing is performed by PRINTER TYPE selection. Refer to following table.(*1)

No Test print item Dispense Tear Off Continuous

1FACTORY1 Starts print

after default operation.

Feeds one label after initial operation and start printing.

2FACTORY2

3 HEAD SENSOR

4 CONFIGURATION Start printing after ini-

tial operation. Feeds one label after initial operation and start printing by setting of [AUTO ONLINE FEED], [FEED ON ERROR].

Start printing after initial operation. Feeds one label after initial operation and start printing by setting of [AUTO ONLINE FEED], [FEED ON ERROR].

5 BARCODE

6 HEAD CHECK

7MEMORY

8FONT

9 SMALL PITCH

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-39

3.13 TEST PRINT MODE (Cont’d)

3.13.1 Types of Test Print

The following test print types are available.

1. Factory Test Print 1

2. Factory Test Print 2

3. Configuration Printout

4. Print of Supported Barcodes

5. Print of Head Check

6. Print Head and Sensor Check

7. Memory state

8. Print of Supported Fonts

9. Print Test Pattern for Small Pitch Label

3.13.2 Explanation of the contents of each piece of Factory Test Print 1

Factory test print enables to print out the printer setting. Printed contents are subject to change without notice and the value depends on individual settings. The printer setting will be printed on three pages.

1)First page--

Item name (Print) Item name Description

Model Name Model Name

Printing the printer's model name.

Firm Version(Font Ver)

Firmware version and font version

41.xx.xx.xx(xx.xx(R)) Font version is Kanji font version shown in the table. Font version is not included in CODE39 barcode.

Firm Date Firmware creation

date

YY.MM.DD (The last two digits of the year, month, and date)

S/N

Printer’s serial No. xxxxxxxx

CONT S/N CONT PCB’s serial

No.

xxxxxxxx

Head dot density Model

12 dot/mm HR212

24 dot/mm HR224

Section 3: Operation and Configuration

Page 3-40 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

2)Second page --

3)Third page --

Item name (Print) Item name Description

PCB Rev. CONT PCB’s ver-

sion

x.x

DSW Dip switch setting ON/OFF

Item name (Print) Item name Description

Model Name Model Name Printing the printer's model name.

FROM1 CHECK SUM Firmware’s check-

sum

Printing the checksum value in firmware area and CODE39 barcode. (A) xxxx (B) xxxx (P) xxxx (E) xxxx (K) xxxx

Checksum value differs depending on firmware version.

LAN MAC Address LAN MAC Address xx:xx:xx:xx:xx:xx

Pitch Offset Backfeed

Print start position Print stop position Backfeed amount

Printing pitch position, offset position and backfeed value for each sensor type. +xx(dot) +xx(dot) +xx(dot)

Label Size Label Size Printing the label size set in the printer.

(P)xxxx x (W)xxxx(dot)

TearOff Offset Tear Off Pitch Printing the offset for the first label in Tear off operation.

+x.xx(mm)

Item name (Print) Item name Description

Model Name Model Name Printing the printer's model name.

Life Counter Life Counter Printing the total usage.

xxxxx.x(km)

Head dot density Model

12 dot/mm HR212

24 dot/mm HR224

Head dot density Model

12 dot/mm HR212

24 dot/mm HR224

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-41

3.13 TEST PRINT MODE (Cont’d)

Item name (Print) Item name Description

Head Counter1 Head Counter2/3

Head counter 1, 2, 3Printing the total usage of print head.

xxxxx.x(km)

Dispenser Counter Dispenser Counter Printing the dispenser usage.

xxxxx.x(km)

Head-Check [All] Head check result Performing head check and printing out its result.

Head check OK: OK Head check NG: NG (NG will be highlighted)

F-Pitch Offset(VR) Factory Pitch Off-

set

Printing the factory pitch offset. x.xx(mm)

Reflective Sensor Low [Lo<0.4] x.x(V) High[0.9<Hi-Lo] x.x(V) Slice Level Auto

Sensor type Printing this information when reflective sensor (I-Mark)

is selected. If “Low” is not [Low < 0.4], “Low” will be indicated in reverse colors. If “High” is not [0.9 < (High-Low)], “High” will be indicated in reverse colors.

Transmissive Sensor GAPx Low [0.1<Lo<0.6] x.x(V) High[0.9<Hi-Lo] x.x(V) Slice Level Auto

Sensor type Printing this information when transmissive sensor

(GAP) is selected. Indicates GAP sensor number in use by “x” in "GAP(x)". If “Low” is not [0.6 < Low < 1.0], “Low” will be indicated in reverse color. If “High” is [0.9 < (High-Low)], “High” will be indicated in reverse colors.

Data/Sub Port Data/Sub Port con-

nection

LAN ( / RS-232C / USB) / None ( / RS-232C / USB / LAN)

Pitch(LCD) Print position

adjustment value

Printing the pitch position set through LCD screen. ±3.75(mm)

Offset(LCD) Stop position

adjustment value

Printing the offset position set through LCD screen. ±3.75(mm)

Darkness(LCD) Darkness adjust-

ment value

Printing the print darkness set through LCD screen 00~99

Print Speed Print Speed 1.0 ~ 4.0 (inch/s)

Print Darkness Print Darkness/

Range

Printing the print darkness and darkness range. 1A, 2A, 3A, 4A, 5A, 1B, 2B, 3B, 4B, 5B

Print Offset Print Offset Printing the offset position for printing.

For 12dot/mm: (H)±2400 (V)±672(dot) For 24dot/mm: (H)±4800 (V)±1344(dot)

Operation Mode Operation mode

setting

Printing the name of selected operation mode. Continuous mode: Continuous Dispense mode: Dispense Tear-off mode: Tear Off

Section 3: Operation and Configuration

Page 3-42 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

Item name (Print) Item name Description

Backfeed Action Backfeed motion

setting

After printing (Motion 1): Action1 Before printing (Motion 2): Action2 No backfeed motion: None

Head Check Head Check set-

ting

When head check is disabled: None When head check is enabled: Checking actual print area: Normal Checking barcode print area: Barcode

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-43

3.13 TEST PRINT MODE (Cont’d)

3.13.3 Explanation of the contents of each piece of Factory Test Print 2

1)First page --

Item name (Print) Item name Description

Model Name Model Name Printing the printer's model name.

Firm Version(Font Ver)

Firmware version and font version

41.xx.xx.xx(xx.xx(R)) Font version is Kanji font version shown in the table. Font version is not included in CODE39 barcode.

Firm Date Firmware creation

date

YY.MM.DD (The last two digits of the year, month, and date)

S/N

Printer’s serial No. xxxxxxxx

CONT S/N CONT PCB’s serial

No.

xxxxxxxx

PCB Rev. CONT PCB’s ver-

sion

x.x

Life Counter Life Counter Printing the total usage.

xxxxx.x(km)

Head Counter1 Head Counter2/3

Head counter 1, 2, 3Printing the total usage of print head.

xxxxx.x(km)

Dispenser Counter Dispenser Counter Printing the dispenser usage.

xxxxx.x(km)

Head dot density Model

12 dot/mm HR212

24 dot/mm HR224

Section 3: Operation and Configuration

Page 3-44 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

2)Second page --

Item name (Print) Item name Description

FROM1 CHECK SUM Firmware’s check-

sum

Printing the checksum value in firmware area and CODE39 barcode. (A) xxxx (B) xxxx (P) xxxx (E) xxxx (K) xxxx

Checksum value differs depending on firmware version.

LAN MAC Address LAN MAC Address xx:xx:xx:xx:xx:xx

Item name (Print) Item name Description

Head-Check [All] Head check result Performing head check and printing out its result.

Head check OK: OK Head check NG: NG (NG will be highlighted)

F-Pitch Offset(VR) Factory Pitch Off-

set

Printing the factory pitch offset. x.xx(mm)

Priority Setting Priority Setting Printing the configuration of system setting commands.

Command / Internal

Total Counter Display Total Counter Dis-

play

Printing display type of total print quantity. Prints “On” when display. Prints “Off” when doesn’t display.

LCD Brightness LCD Brightness Printing LCD brightness setting.

00~32

Reprint Reprint Printing reprint ON/OFF.

When reprint is enabled, “ON” will be printed. When reprint is disabled, “Off” will be printed.

Pitch Offset Backfeed

Print start position Print stop position Backfeed amount

Printing pitch position, offset position and backfeed value for each sensor type. +xx(dot) +xx(dot) +xx(dot)

Label Size Label Size Printing the label size set in the printer.

(P)xxxx x (W)xxxx(dot)

TearOff Offset Tear Off Pitch Printing the offset for the first label in Tear off operation.

+x.xx(mm)

DSW Dip switch setting ON/OFF

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-45

3.13 TEST PRINT MODE (Cont’d)

3)Third page --

Item name (Print) Item name Description

Print Speed Print Speed 1.0 ~ 4.0 (inch/s)

Print Darkness Print Darkness/

Range

Printing the print darkness and darkness range. 1A, 2A, 3A, 4A, 5A, 1B, 2B, 3B, 4B, 5B

Print Offset Print Offset Printing the offset position for printing.

For 12dot/mm: (H)±2400 (V)±672(dot) For 24dot/mm: (H)±4800 (V)±1344(dot)

Zero Slash Zero slashing set-

ting

Zero with a slash through it: ON Zero without a slash: Off

Character Code Character code

setting

JIS code: JIS SJIS code: SJIS Unicode: Unicode

Character Pitch Proportional pitch

setting

Proportional pitch: Proportional Fixed pitch: Fixed

Operation Mode Operation mode

setting

Printing the name of selected operation mode. Continuous mode: Continuous Dispense mode: Dispense Tear-off mode: Tear Off

Backfeed Action Backfeed motion

setting

After printing (Motion 1): Action1 Before printing (Motion 2): Action2 No backfeed motion: None

Head Check Head Check set-

ting

When head check is disabled: None When head check is enabled: Checking actual print area: Normal Checking barcode print area: Barcode

Auto Online Auto Online Yes/No

Initial Feed Initial Feed Enabled/Disabled

Online Feed Feed on error Enabled/Disabled

Command Error Command Error Printing the command error setting.

Prints Error: when enabled. Prints Warning: when disabled.

LCD Power Saving LCD Power Saving Printing the transition time of LCD power save mode in

minutes. xx (min)

Protocol Code Protocol code set-

ting

Standard code: Standard Non-standard code: Non-Standard Also, the protocol code set for the printer will be printed out. STX:xxH, ETX:xxH, ESC:xxH, ENQ:xxH, CAN:xxH, NULL:xxH, OFFLINE:xxH

Section 3: Operation and Configuration

Page 3-46 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

4)Forth page --

Item name (Print) Item name Description

Pitch(LCD) Print position

adjustment value

Printing the pitch position set through LCD screen. ±3.75(mm)

Offset(LCD) Stop position

adjustment value

Printing the offset position set through LCD screen. ±3.75(mm)

Darkness(LCD) Darkness adjust-

ment value

Printing the print darkness set through LCD screen 00~99

EXT Signal EXT Signal setting Printing external signal setting.

Enabled: Enabled Prints TYPE1, TYPE2, TYPE3 or TYPE4 according to selected external signal type. Disabled: Disabled

EXT Signal(Dispenser)

EXT Signal(Dispenser) setting

Printing setting of dispense completion signal. Enabled: Enabled Disabled: Disabled Doesn’t print when [EXT SIGNAL] is DISABLE.

EXT Signal(Reprint) EXT Sig-

nal(Reprint) setting

Printing reprint setting. Enabled: Enabled Disabled: Disabled

Item name (Print) Item name Description

Keypad Keypad Printing setting of Keypad connection

Enabled: Enabled Disabled: Disabled

Data Port Data Port LAN / RS-232C / USB

Sub Port Sub Port None / RS-232C / USB / LAN

Interface display

LAN

Protocol Protocol setting STATUS3

STATUS4 (ENQ) STATUS4 (CYC) STATUS5

Item No. Check (When STATUS5 is selected)

Item No. check setting

ENABLE / DISABLE

BCC Check (When STATUS5 is selected)

BCC check setting ENABLE / DISABLE

RARP setting RARP setting ENABLE / DISABLE

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-47

3.13 TEST PRINT MODE (Cont’d)

Item name (Print) Item name Description

STATUS REPLY TIMING (When STATUS4 or STATUS5 is selected)

IP address ENQ / CYCLE

IP Address IP address xxx.xxx.xxx.xxx

Subnet Mask Subnet mask xxx.xxx.xxx.xxx

Gateway Address Default gateway xxx.xxx.xxx.xxx

DHCP/RARP DHCP/RARP set-

ting

ENABLE / DISABLE

Port 1/2 LAN port number 1

and 2

xxxxx

RS-232C

Protocol Protocol setting READY/BUSY

XON/XOFF STATUS2 STATUS3 STATUS4 STATUS5

Item No. Check (When STATUS5 is selected)

Item No. check setting

ENABLE / DISABLE

BCC Check (When STATUS5 is selected)

BCC check setting ENABLE / DISABLE

Receive Buffer Receive buffer type MULTI / 1ITEM

Baudrate Baud rate setting 2400 / 4800 / 9600 / 19200 / 38400 /

57600 / 115200(bps)

Parity Parity setting NONE / ODD / EVEN

Data Bit Data length setting 7 / 8 (BIT)

Stop Bit Stop bit setting 1BIT / 2BIT

USB

Protocol Protocol setting STATUS4

STATUS5

Item No. Check (When STATUS5 is selected)

Item No. check setting

ENABLE / DISABLE

BCC Check (When STATUS5 is selected)

BCC check setting ENABLE / DISABLE

Section 3: Operation and Configuration

Page 3-48 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

3.13.4 Explanation of the contents of Configuration Test Print

1)First page --

Item name (Print) Description

Print Speed 1.0 ~ 4.0 (inch/s)

Print Darkness Printing the print darkness and darkness range.

1A, 2A, 3A, 4A, 5A, 1B, 2B, 3B, 4B, 5B

Print Offset Printing the offset position for printing.

For 12dot/mm: (H)±2400 (V)±672(dot) For 24dot/mm: (H)±4800 (V)±1344(dot)

Zero Slash Zero with a slash through it: ON

Zero without a slash: Off

Character Code JIS code: JIS

SJIS code: SJIS Unicode: Unicode

Character Pitch Proportional pitch: Proportional

Fixed pitch: Fixed

Operation Mode Printing the name of selected operation mode.

Continuous mode: Continuous Dispense mode: Dispense Tear-off mode: Tear Off

Backfeed Motion After printing (Motion 1): Action1

Before printing (Motion 2): Action2 No backfeed motion: None

Head Check When head check is disabled: None

When head check is enabled: Checking actual print area: Normal Checking barcode print area: Barcode

Auto Online Yes/No

Initial Feed Enabled/Disabled

Feed On Error Enabled/Disabled

Command Error Printing the command error setting.

Prints Error: when enabled. Prints Warning: when disabled.

LCD Power Saving Printing the transition time of LCD power save mode in minutes.

xx (min)

Protocol Code Standard code: Standard

Non-standard code: Non-Standard Also, the protocol code set for the printer will be printed out. STX:xxH, ETX:xxH, ESC:xxH, ENQ:xxH, CAN:xxH, NULL:xxH, OFFLINE:xxH

Euro Code xxH

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-49

3.13 TEST PRINT MODE (Cont’d)

2)Second page --

3)Third page --

Item name (Print) Description

Reflective Sensor Low [Lo<0.4] x.x(V) High[0.9<Hi-Lo] x.x(V) Slice Level Auto

Printing this information when reflective sensor (I-Mark) is selected. If “Low” is not [Low < 0.4], “Low” will be indicated in reverse colors. If “High” is not [0.9 < (High-Low)], “High” will be indicated in reverse colors.

Transmissive Sensor GAPx Low [0.1<Lo<0.6] x.x(V) High[0.9<Hi-Lo] x.x(V) Slice Level Auto

Printing this information when transmissive sensor (GAP) is selected. Indicates GAP sensor number in use by “x” in "GAP(x)". If “Low” is not [0.6 < Low < 1.0], “Low” will be indicated in reverse color. If “High” is [0.9 < (High-Low)], “High” will be indicated in reverse colors.

Pitch(LCD) Printing the pitch position set through LCD screen.

±3.75(mm)

Offset(LCD) Printing the offset position set through LCD screen.

±3.75(mm)

Darkness(LCD) Printing the print darkness set through LCD screen

00~99

EXT Signal TYPE1, TYPE2, TYPE3 or TYPE4

EXT Dispenser Enabled/Disabled

EXT Reprint Enabled/Disabled

Label Size Printing the label size set in the printer.

(P)xxxx x (W)xxxx(dot)

DSW ON/OFF

Item name (Print) Description

Keypad Enabled/Disabled

DATA PORT LAN / RS-232C / USB

SUB PORT None / RS-232C / USB / LAN

Interface display

LAN

Protocol STATUS3

STATUS4 (ENQ) STATUS4 (CYC) STATUS5

RS-232C

Protocol READY/BUSY

XON/XOFF STATUS2 STATUS3 STATUS4 STATUS5

USB

Protocol STATUS4

STATUS5

Section 3: Operation and Configuration

Page 3-50 HR2 Series Operator Manual

3.13 TEST PRINT MODE (Cont’d)

3.13.5 Print of Supported Barcodes

The barcodes used for test print are as follows.

1. CODABAR(NW-7)

2. ITF

3. JAN/EAN 8

4. MATRIX 2/5

5. CODE 128

6. QR CODE

3.13.6 Print of Head Check

The result of head check and head check pattern will be printed.

3.13.7 Print Head and Sensor Check

The result of head check, head check pattern and sensor information will be printed.

3.13.8 Memory State

Used memory size and available memory of user registration area will be printed.

1. True Type fonts

2. Formats

3. Graphics

4. PCX files

5. Designed fonts

6. Form overlay

7. BMP files

3.13.9 Print of Supported Fonts

The fonts used for test print are as follows.

1. OCR-A FONT(2X2)

2. OCR-B FONT(2X2)

3. OUTLINE FONT(100X100)

4. CG Times FONT(100X100)

5. CG Triumvirate FONT(100X100)

6. X20 FONT(2X2)

7. X21 FONT(2X2)

8. X22 FONT(2X2)

9. X23 FONT(2X2)

10. X24 22 FONT(2X2)

11. KANJI 16X16 FONT(2X2)

12. KANJI 24X24 FONT(2X2)

13. KANJI 22X22 FONT(2X2)

14. KANJI 32X32 FONT(2X2)

15. KANJI 40X40 FONT(2X2)

16. KANJI OUTLINE FONT(100X100))

3.13.10 Print Test Pattern for Small Pitch Label

Test pattern for adjusting pitch for small pitch label will be printed.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-51

3.14 DEFAULT SETTING MODE

The printer can be reset to the default setting as in the factory preset.

1. Make sure the Power of the printer is turned off (O).

2. While pressing the LINE button and the FEED button simultaneously, switch the Power to On (I).

3. The printer enters DEFAULT MODE.

DEFAULT SETTING MODE

Menu Description

Select the item to be initialized.

PRINTER SETTING: Initializing printer setting ALT. PROTOCOL: Initializing protocol code

The initial setting is PRINTER SETTING. When PRINTER SETTING is selected, the printer displays the DEFAULT PRINTER SETTING confirmation menu. When ALT. PROTOCOL is selected, the printer displays the DEFAULT ALT. PROTOCOL confirmation menu.

DEFAULT PRINTER SETTING confirmation menu. Selecting YES and pressing FEED button will initialize the printer setting. The initial setting is NO. If NO, it goes to DEFAULT MODE without initializing the printer setting.

LINE button

Select ALT.PROTOCOL + FEED button

Press

LINE + FEED

button

Switch Power to On “ I ”

Select PRINTER SETTING + FEED button

Select YES + FEED button

Select NO + FEED button

* Press <, >, + or - button to select item or

set the value accordingly. The active icons are displayed on the screen.

Section 3: Operation and Configuration

Page 3-52 HR2 Series Operator Manual

3.14 DEFAULT SETTING MODE (Cont’d)

3.14.1 Table of Default Settings

DEFAULT SETTING MODE

Menu Description

DEFAULT ALT. PROTOCOL confirmation menu. Selecting YES and pressing FEED button will initialize protocol code. The initial setting is NO. If NO, it goes to DEFAULT MODE without initializing protocol code.

This screen shows the completion of initialization and three beeps sound is heard. After this message is shown, power off the printer.

Item

Default value

HR212 HR224

ADJUSTMENT MODE

PRINT SPEED 2.0 IPS

PRINT DARKNESS 3

DARKNESS RANGE A

PRIORITY SETTING COMMAND

PITCH

+0.00 mm

OFFSET

+0.00 mm

PRINT DARKNESS

USER MODE

PRINT SPEED 2.0 IPS

PRINT DARKNESS 3

PRINT OFFSET V:+0000 H:+0000 dot

ZERO SLASH NO

CHARACTER CODE JIS CODE(NEC font/Ryobi font(0208))

SHIFT JIS (Ryobi font (0213))

CHARACTER PITCH FIXED

INTERFACE MODE

KEYPAD CONNECT ENABLE

DATA PORT LAN

SUB PORT NONE

EXTERNAL DEVICE ENABLE

RS-232C CONFIGURATION Priority on selected interface settings

BAUDRATE 19200bps

PAR I TY B IT NONE

STOP BIT 1 BIT

CHARACTER BIT 8 BIT

LAN CONFIGURATION Priority on selected interface settings

IP RESOLUTION DHCP

RARP SETTING DISABLE

IP ADDRESS 0.0.0.0

SUBNET MASK 0.0.0.0

GATEWAY ADDRESS 0.0.0.0

PORT NUMBER 1 1024

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-53

3.14 DEFAULT SETTING MODE (Cont’d)

3.14.1 Table of Default Settings (Cont’d)

Item

Default value

HR212 HR224

LAN CONFIGURATION Priority on selected interface settings

PORT NUMBER 2 1025

PROTOCOL STATUS4

STATUS REPLY TIMING ENQ

RECEIVE BUFFER MULTI

ITEM NO CHECK DISABLE

BCC CHECK DISABLE

ADVANCED MODE

DARKNESS RANGE A

PRINT TYPE DISPENSER

BACKFEED MOTION AFTER

SENSOR TYPE GAP

GAP POSITION GAP2

COMMAND ERROR DISPLAY NO

HEAD CHECK ENABLE(NORMAL)

EXTERNAL SIGNAL DISABLE

EXTERNAL SIGNAL TYPE TYPE 4

EXTERNAL REPRINT DISABLE

EXTERNAL DISP COMPLETE DISABLE

AUTO ONLINE YES

AUTO ONLINE FEED YES

FEED ON ERROR YES

SELECT LANGUAGE ENGLISH

PROTOCOL CODE STANDARD

LCD POWER SAVING MODE SETTING 00 MIN

SEMBL MODE AUTO START NO

Section 3: Operation and Configuration

Page 3-54 HR2 Series Operator Manual

3.14 DEFAULT SETTING MODE (Cont’d)

3.14.1 Table of Default Settings (Cont’d)

Items

Default value

HR212 HR224

SERVICE MODE

SENSOR LEVEL (GAP1) 50

SLICE LEVEL (GAP1) Auto setting

SENSOR LEVEL (GAP2) 50

SLICE LEVEL (GAP2) Auto setting

SENSOR LEVEL (GAP3) 50

SLICE LEVEL (GAP3) Auto setting

SENSOR LEVEL (GAP4) 50

SLICE LEVEL (GAP4) Auto setting

SENSOR LEVEL (I-MARK) 50

SLICE LEVEL (I-MARK) Auto setting

PITCH (GAP1) +00 dot

PITCH (GAP2) +00 dot

PITCH (GAP3) +00 dot

PITCH (GAP4) +00 dot

PITCH (I-MARK) +00 dot

OFFSET (GAP1) +00 dot

OFFSET (GAP2) +00 dot

OFFSET (GAP3) +00 dot

OFFSET (GAP4) +00 dot

OFFSET (I-MARK) +00 dot

BACKFEED (GAP1) +00 dot

BACKFEED (GAP2) +00 dot

BACKFEED (GAP3) +00 dot

BACKFEED (GAP4) +00 dot

BACKFEED (I-MARK) +00 dot

PRIORITY SETTING COMMAND

SET PASSWORD OFF

TOTAL QTY DISPLAY YES

REPRINT NO

EXTERNAL DISP PIN SELECT 9PIN

FACTORY MODE

LIFE COUNTER 0

HEAD COUNTER 0

DISPENSER COUNTER 0

OTHERS

TEAR OFF TOP POS +0.00 mm

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-55

3.15 MAINTENANCE MODE

In Maintenance mode, you can further access to Service mode for more printer configuration.

1. Make sure the Power of the printer is turned off (O).

2. While pressing the + and - buttons simultaneously, switch the Power to On (I).

The printer enters MAINTENANCE mode.

Note:

You may also access to MAINTENANCE mode by pressing the + and - buttons, and < arrow buttons simultaneously, switch the Power to On (I).

3. Press <, > arrow buttons to select SERVICE MODE and then press FEED button to enter to the selected mode.

Note:

Please note that FACTORY MODE is strictly for SATO authorised service personnel use. Any misadjustment or setting may disrupt the performance of the printer and may cause malfunction.

Press

+ & -

buttons

Switch Power to On “ I ”

Press + & - & < buttons

& switch Power to On "I"

* Press or button to select item

accordingly. The active arrow icons are displayed on the screen.

Service Mode

Select SERVICE MODE + FEED button

Section 3: Operation and Configuration

Page 3-56 HR2 Series Operator Manual

3.16 SERVICE MODE

In SERVICE MODE menu, you can program various dimensional settings of the printer. Press <, > arrow buttons to select SENSOR LEVEL, PITCH, OFFSET, BACKFEED or SETTING, and then press FEED button to enter to the selected mode. Refer to the following flowcharts of the all setting and LCD display menus available in SERVICE MODE.

3.16.1 Overview of Sensor Level adjustment in Service Mode

Return to SERVICE MODE menu

FEED button

* Press <, >, + or - button to select item or

set the value accordingly. The active icons are displayed on the screen.

* Press and hold LINE button on each

screen will revert to SERVICE MODE menu.

Select SENSOR LEVEL + FEED button

FEED button

LINE button

button

FEED button

button

LINE button





button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-57

3.16 SERVICE MODE (Cont’d)

1. When SENSOR LEVEL is selected, press the FEED button repeatedly will switch to the next setting

options as shown above. To return to the previous setting option, press LINE button. To return to SERVICE MODE screen, press and hold LINE button.

2. When the desired setting option is displayed, press <, > arrow buttons to select the item or + / - buttons to set the value and then press FEED button to save the setting.

SENSOR LEVEL MODE

Menu Description

Displaying the current level of gap sensor on the upper part of the display. The number beside GAP shows the position of the GAP sensor, ascending from the center to the right of the printer. Adjust the sensor level offset with + / - buttons. This offset determined how soon the sensor responds to an oncoming gap. The adjustment range is between 0 and 99 and is shown on the bottom line of the display. The default setting is 50. Press <, > arrow buttons to save the setting and switch to slice level display. The slice level is calculated automatically and displayed on the bottom line. Adjust the slice level by pressing + / - buttons. The input range is between 0.0 and 3.2. (adjustable in increments of 0.1)

Note

: The slice level is automatically set by firmware when the value is set to 0.0.

Press FEED button to save the setting and proceed to the next screen.

Displaying the current level of I-Mark sensor on the upper part of the display. Adjust the sensor level offset with + / - buttons. This offset determined how soon the sensor responds to an oncoming I-Mark. The adjustment range is between 0 and 99 and is shown on the bottom line of the display. The default setting is 50. Press <, > arrow buttons to save the setting and switch to slice level display. The slice level is calculated automatically and displayed on the bottom line. Adjust the slice level by pressing + / - buttons. The input range is between 0.0 and 3.2. (adjustable in increments of 0.1)

Note

: The slice level is automatically set by firmware when the value is set to 0.0.

Press FEED button to save the setting and proceed to the next screen.

Displaying the current state of dispensing sensor. [0] indicates no label [1] indicates with label.

Displaying the current state of rewinding sensor. [1] indicates the rewinder for the liner (backing paper) is full.



Section 3: Operation and Configuration

Page 3-58 HR2 Series Operator Manual

3.16 SERVICE MODE (Cont’d)

3.16.2 Pitch adjustment in Service Mode

This is a fine tuning added on to the Pitch position set in Adjustment mode or Test Print mode.

1. When PITCH is selected, press the FEED button repeatedly will switch to the next setting options as shown above. To return to the previous setting option, press LINE button. To return to SERVICE MODE screen, press and hold LINE button.

2. When the desired setting option is displayed, press + / - buttons to set the value and then press FEED button to save the setting.

FEED button

Return to SERVICE MODE menu

Select PITCH + FEED button

LINE button

3,7&+

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

* Press <, >, + or - button to select

item or set the value accordingly. The active icons are displayed on the screen.

* Press and hold LINE button on each

screen will revert to SERVICE MODE menu.

Section 3: Operation and Configuration

HR2 Series Operator Manual Page 3-59

3.16 SERVICE MODE (Cont’d)

PITCH OFFSET MODE

Menu Description

Adjusting the print start positions for four GAP sensors. The number beside GAP shows the position of the GAP sensor, ascending from the center to the right of the printer. Use + / - buttons to change the value. “+”: Moves print position forward to feed direction. “-”: Moves print position backward to feed direction. Setting range is ±0 - 72dot. The default setting is “+00dot”. Press FEED to proceed to each GAP sensor to complete the settings.

Adjusting print start position for I-MARK sensor. Use + / - buttons to change the value. “+”: Moves print position forward to feed direction. “-”: Moves print position backward to feed direction. Setting range is ±0 - 72dot. The default setting is “+00dot”. Pressing FEED save the setting and return to service mode menu.

Section 3: Operation and Configuration

Page 3-60 HR2 Series Operator Manual

3.16 SERVICE MODE (Cont’d)

3.16.3 Dispense or Tear off offset adjustment in Service Mode

This is a fine tuning added on to the Offset position set in Adjustment mode or Test Print mode.

1. When OFFSET is selected, press the FEED button repeatedly will switch to the next setting options as shown above. To return to the previous setting option, press LINE button. To return to SERVICE MODE screen, press and hold LINE button.

2. When the desired setting option is displayed, press + / - buttons to set the value and then press FEED button to save the setting.

FEED button

Select OFFSET + FEED button

LINE button

2))6(7

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

FEED button

LINE button

* Press <, >, + or - button to select

item or set the value accordingly. The active icons are displayed on the screen.

* Press and hold LINE button on each

screen will revert to SERVICE MODE menu.

Return to SERVICE MODE menu

SATO HR2 Series Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual