SATO HR2 Series Operator's Manual

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Operator Manual

HR2 Series

Read this Operator Manual before using this product.

Keep this document available for future reference.

NOTE:

The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device. Operating the printer in a residential area may cause unacceptable interference to radio and TV reception. If the interference is unacceptable, you can reposition the equipment, which may improve reception.

Be sure to ask your SATO representatives about our maintenance

contracts to ensure peace of mind during your usage of SATO

products.

Please visit our SATO home page at www.satoworldwide.com for

extensive contact information of our worldwide SATO Group

Member Company closest to your location.

Copyrights

Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.

Limitation of Liability

SATO Corporation and its subsidiaries in Japan, the U.S and other countries make no representations or warranties of any kind regarding this material, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or consequential, in connection with the furnishing, distribution, performance or use of this material.

Specifications and contents in this document are subject to change without notice.

Trademarks

SATO is a registered trademark of SATO Corporation and its subsidiaries in Japan, the U.S. and other countries. All other trademarks are the property of their respective owners.

Version: GBS-HR2-01rA-23-03-12OM

Safety Precautions

HR2 Series Operator Manual Page i

Safety Precautions

Please read the following information carefully before installing and using the printer.

Pictographic Symbols

This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for them are given below. Be sure to understand these symbols well before reading the main text.

Warning

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in death or serious injury.

Caution

Ignoring the instructions marked by this symbol and erroneously operating the printer could result in injury or property damage.

Warning

Do not set on an unstable area

• Do not set on an unstable area, such as a wobbly table or slanted area or an area subject to strong vibration. If the printer falls off or topples over, it could injure someone.

Do not place containers full of water or other liquid on the printer

• Do not place flower vases, cups, or other containers holding liquids, such as water or chemicals, or small metal objects near the printer. If they are spilled and get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not put objects inside the printer

• Do not insert or drop in metal or burnable objects inside the printer’s openings (cable outlets, etc.). If foreign objects do get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not use other than the specified voltage

• Do not use other than the specified voltage. Doing so could result in fire or electric shock.

Always ground the connections

• Always connect the printer’s ground wire to a ground. Not grounding the ground wire could result in electric shock.

Handling of the power cord

• Do not damage, break, or modify the power cord. Also, do not place heavy objects on the power cord, heat it, or pull it because doing so could damage the power cord and cause a fire or electric shock.

• If the power cord becomes damaged (core is exposed, wires broken, etc.), contact your SATO reseller or technical support center. Using the power cord in this condition could cause a fire or electric shock.

• Do not modify, excessively bend, twist, or pull the power cord. Using the power cord in such a condition could cause a fire or electric shock.

When the printer has been dropped or broken

• If the printer is dropped or broken, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.

Do not use the printer when something is abnormal about it

• Continuing to use the printer in the event something is abnormal about it, such as smoke or unusual smells coming from it, could result in fire or electric shock. Immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center for repairs. It is dangerous for the customer to try to repair it, so absolutely do not attempt repairs on your own.

Do not disassemble the printer

• Do not disassemble or modify the printer. Doing so could result in fire or electric shock. Contact your SATO reseller or technical support center to conduct internal inspections, adjustments, and repairs.

Example Pictographs

The pictograph means “Caution is required.” A specific warning symbol is contained inside this pictograph (The symbol at left is for electric shock).

The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The symbol at left means “Disassembly prohibited”).

The pictograph means “Must be done.” What is specifically to be done is contained in the pictograph (The symbol at left means “Unplug the power cord from the outlet”).

Safety Precautions

Page ii HR2 Series Operator Manual

Warning

Using the head cleaning fluid

• Use of flame or heat around the head cleaning fluid is prohibited. Absolutely do not heat it or subject it to flames.

• Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk, immediately consult with a physician.

Caution

Do not place in areas with high humidity

• Do not place the printer in areas with high humidity or where condensation forms. If condensation forms, immediately turn off the power switch and do not use the printer until it dries. Using the printer while condensation is on it could result in electric shock.

Carrying the Printer

• When moving the printer, always unplug the power cord from the outlet and check to make sure all external wires are disconnected before moving it. Moving the printer with the wires still connected could damage the cords or connecting wires and result in a fire or electrical shock.

• Do not carry the printer with paper loaded in it. The paper could fall out and cause an injury.

• When setting the printer on the floor or a stand, make sure not to get your fingers or hands pinched under the printer feet.

Power supply

• Do not operate the power switch or plug in/unplug the power cord with wet hands. Doing so could result in electric shock.

Power cord

• Keep the power cord away from hot devices. Getting the power cord close to hot devices could cause the cord’s covering to melt and cause a fire or electrical shock.

• When unplugging the power cord from the outlet, be sure to hold it by the plug. Pulling it by the cord could expose or break the core wires and cause a fire or electric shock.

• The power cord set that comes with the printer is especially made for this printer. Do not use it with any other electrical devices.

Top cover

• Be careful not to get your fingers pinched when opening or closing the top cover. Also be careful the top cover does not slip off and drop.

Print head

• The print head is hot after printing. Be careful not to get burned when replacing paper or cleaning immediately after printing.

• Touching the edge of the print head immediately after printing could result in injury. Use caution when replacing the label or cleaning the print head.

• You should not replace the print head without having received the proper training.

Loading paper

• When loading roll paper, be careful not to get your fingers pinched between the paper roll and the supply unit.

When not using the printer for a long time

• When not using the printer for a long time, unplug the power cord from the outlet to maintain safety.

During maintenance and cleaning

• When maintaining and cleaning the printer, unplug the power cord from the outlet to maintain safety

Safety Precautions

HR2 Series Operator Manual Page iii

Precautions for Installation and Handling

Printer operation can be affected by the printer environment. Refer to the following instructions for installation and handling of HR2 Series printer.

Select a Safe Location

Power Supply

Place the printer on a surface that is flat and level.

If the surface is not flat and level, this may result in poor print quality. This may also cause malfunction and shorten the life span of the printer.

Do not place the printer on a location that produces vibration.

Giving serious vibration or shock to the printer may cause malfunction and shorten the life span of the printer.

Keep the printer out of high temperature and humidity.

Avoid locations subject to extreme or rapid changes in temperature or humidity.

Do not place the printer in a location subject to water or oil.

Do not place the printer in a location where it will be splashed with water or oil. Water or oil entering inside the printer may cause a fire, electric shock, or malfunction.

Avoid dust.

Dust build up may result in poor print quality.

Keep out of direct sunlight.

This printer has a built-in optical sensor. Exposure to direct sunlight will make the sensor less responsive and may cause the label to be sensed incorrectly. Close the top cover when printing.

This printer requires an AC power supply.

Be sure to connect the printer to an AC power supply.

Connect the power cord to a grounded power outlet.

Make sure that the printer is plugged into a grounded power outlet.

Provide a stable source of electricity to the printer.

When using the printer, do not share its power outlet with other electrical devices that could result in power fluctuations and performance issues with your printer.

Table of Contents

Page iv HR2 Series Operator Manual

TABLE OF CONTENTS

Introduction 1 - 1

1.1 Features of the Printer................................................................................................. 1 - 2

1.2 Unpacking ................................................................................................................... 1 - 2

1.2.1 Included Accessories......................................................................................... 1 - 2

1.3 Parts Identification....................................................................................................... 1 - 3

Installation 2 - 1

2.1 Site Location................................................................................................................ 2 - 2

2.2 Media Selection........................................................................................................... 2 - 2

2.3 Loading Media............................................................................................................. 2 - 3

2.3.1 To load the label when using the dispenser ...................................................... 2 - 3

2.3.2 When operating in continuous mode for the first time........................................ 2 - 7

2.3.3 To load the media when operating in continuous mode .................................... 2 - 7

2.3.4 Overview of the media/ ribbon loading path ...................................................... 2 - 8

2.4 Loading the Carbon Ribbon ........................................................................................ 2 - 9

2.5 Removing the Carbon Ribbon ................................................................................... 2 - 15

2.6 Basic Connections..................................................................................................... 2 - 17

2.6.1 Connecting the Interface board ....................................................................... 2 - 17

2.6.2 To Configure the Connected Interface............................................................. 2 - 18

2.6.3 Interface Combination...................................................................................... 2 - 18

2.6.4 Connecting the Power Cable ........................................................................... 2 - 19

2.6.5 Turning On the Power...................................................................................... 2 - 20

2.6.6 Turning Off the Power ..................................................................................... 2 - 20

2.7 Connections of optional accessories......................................................................... 2 - 21

2.8 LCD Power Saving Mode .......................................................................................... 2 - 24

2.8.1 Turning off the LCD Backlight.......................................................................... 2 - 24

2.8.2 Turning on the LCD Backlight.......................................................................... 2 - 24

Operation and Configuration 3 - 1

3.1 Operator Panel ............................................................................................................ 3 - 2

3.2 Operating Modes......................................................................................................... 3 - 5

3.3 ONLINE And OFFLINE Modes.................................................................................... 3 - 8

3.3.1 Online Mode ...................................................................................................... 3 - 8

3.3.2 Offline Mode ..................................................................................................... 3 - 8

3.3.3 To Adjust the Screen Contrast........................................................................... 3 - 8

3.4 Adjustment Screen...................................................................................................... 3 - 9

3.5 Cancel Print Job Mode ............................................................................................. 3 - 11

3.6 User Mode................................................................................................................. 3 - 12

3.7 Interface Mode .......................................................................................................... 3 - 15

3.7.1 Overview of Interface Mode Configurations .................................................... 3 - 15

3.7.2 Enabling Interface Card Configuration............................................................. 3 - 18

3.8 CARTRIDGE Mode ................................................................................................... 3 - 25

3.9 SEMBL Mode ............................................................................................................ 3 - 27

3.10 Advanced Mode ...................................................................................................... 3 - 28

3.11 HEX Dump Mode .................................................................................................... 3 - 34

3.12 Received Data Saving Mode................................................................................... 3 - 35

3.13 Test Print Mode ....................................................................................................... 3 - 36

3.13.1 Types of Test Print......................................................................................... 3 - 39

3.13.2 Explanation of the contents of each piece of Factory Test Print 1................. 3 - 39

Table of Contents

HR2 Series Operator Manual Page v

3.13.3 Explanation of the contents of each piece of Factory Test Print 2................. 3 - 43

3.13.4 Explanation of the contents of Configuration Test Print................................. 3 - 48

3.13.5 Print of Supported Barcodes.......................................................................... 3 - 50

3.13.6 Print of Head Check....................................................................................... 3 - 50

3.13.7 Print Head and Sensor Check ....................................................................... 3 - 50

3.13.8 Memory State ................................................................................................ 3 - 50

3.13.9 Print of Supported Fonts................................................................................ 3 - 50

3.13.10 Print Test Pattern for Small Pitch Label....................................................... 3 - 50

3.14 Default Setting Mode............................................................................................... 3 - 51

3.14.1 Table of Default Settings ............................................................................... 3 - 52

3.15 Maintenance Mode.................................................................................................. 3 - 55

3.16 Service Mode .......................................................................................................... 3 - 56

3.16.1 Overview of Sensor Level adjustment in Service Mode................................. 3 - 56

3.16.2 Pitch adjustment in Service Mode ................................................................. 3 - 58

3.16.3 Dispense or Tear off offset adjustment in Service Mode ............................... 3 - 60

3.16.4 Backfeed Offset adjustment in Service Mode ............................................... 3 - 62

3.16.5 Overview of Setting menu in Service Mode................................................... 3 - 64

3.17 Download Mode ...................................................................................................... 3 - 66

3.18 Upload Mode........................................................................................................... 3 - 70

Cleaning and Maintenance 4 - 1

4.1 Cleaning The Print Head, Platen and Rollers.............................................................. 4 - 2

4.2 How To Clean The Printer (Cleaning Kit).................................................................... 4 - 2

4.3 How To Clean The Printer (Cleaning Sheet)............................................................... 4 - 3

4.4 Adjusting Print Quality ................................................................................................. 4 - 4

4.4.1 Adjusting Print Darkness ................................................................................... 4 - 4

4.4.2 Adjusting Print Speed ....................................................................................... 4 - 4

Troubleshooting 5 - 1

5.1 Error signal Troubleshooting ....................................................................................... 5 - 2

5.1.1 Error Message .................................................................................................. 5 - 2

5.1.2 More information about Command Error ........................................................... 5 - 6

5.1.3 Warning Message.............................................................................................. 5 - 7

5.2 Troubleshooting Table................................................................................................. 5 - 8

5.3 Interface Troubleshooting.......................................................................................... 5 - 10

5.4 Test Print Troubleshooting ........................................................................................ 5 - 11

5.4.1 Hex Dump........................................................................................................ 5 - 11

5.4.2 Test label printing ............................................................................................ 5 - 11

Basic Specifications 6 - 1

6.1 Printer Basic Specifications......................................................................................... 6 - 1

Interface Specifications 7 - 1

7.1 Interface Types............................................................................................................ 7 - 1

7.2 RS232C High Speed Serial Interface.......................................................................... 7 - 2

7.2.1 Basic Specifications .......................................................................................... 7 - 2

7.2.2 Ready/Busy ....................................................................................................... 7 - 3

7.2.3 X-ON/X-OFF ...................................................................................................... 7 - 4

7.3 Universal Serial Bus (USB) Interface .......................................................................... 7 - 5

7.3.1 Basic Specifications .......................................................................................... 7 - 5

7.3.2 Pin Assignments ................................................................................................ 7 - 5

7.4 Local Area Network (LAN) Ethernet ............................................................................ 7 - 6

7.4.1 Basic Specifications .......................................................................................... 7 - 6

Table of Contents

Page vi HR2 Series Operator Manual

7.4.2 Software Specifications ..................................................................................... 7 - 8

7.4.3 TCP/IP Specifications ........................................................................................ 7 - 8

7.4.4 LPD Specifications............................................................................................. 7 - 8

7.4.5 FTP Specifications............................................................................................. 7 - 8

7.4.6 TELNET Specifications...................................................................................... 7 - 9

7.4.7 Setting/Displayed Items ................................................................................... 7 - 10

7.4.8 Socket Connection........................................................................................... 7 - 10

7.4.9 Operating Suggestions .................................................................................... 7 - 11

7.5 External Signal Interface (EXT)................................................................................. 7 - 11

7.5.1 Basic Specifications......................................................................................... 7 - 12

7.5.2 Pin Assignments .............................................................................................. 7 - 13

Appendix 8 - 1

8.1 Positions of Sensors and Options ............................................................................... 8 - 2

8.2 Operation Mode Selection........................................................................................... 8 - 3

8.3 Base Reference Point ................................................................................................. 8 - 4

8.4 Base Reference Point Adjustment .............................................................................. 8 - 5

8.4.1 Adjustment of Print Position............................................................................... 8 - 5

8.4.2 Adjustment of Stop Position When Using Dispenser/ Tear-off .......................... 8 - 6

8.4.3 Adjustment of Stop Position in Tear-off Mode (only for the first label)............... 8 - 7

8.5 Paper End ................................................................................................................... 8 - 8

8.5.1 Paper End Detection during Paper Feed........................................................... 8 - 8

8.5.2 Paper end detection in print motion ................................................................... 8 - 8

8.6 Ribbon End................................................................................................................ 8 - 10

8.7 Rewinder Full ............................................................................................................ 8 - 11

Section 1: Introduction

HR2 Series Operator Manual Page 1-1

INTRODUCTION

Thank you for your investment in this SATO printer product.

This Operator Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer.

A total of eight topics are covered herein, and they are organized as follows:

Section 1: Introduction Section 2: Installation Section 3: Operation and Configuration Section 4: Cleaning and Maintenance Section 5: Troubleshooting Section 6: Basic Specifications Section 7: Interface Specifications Section 8: Appendix

It is recommended that you read carefully and become familiar with each section before installing and maintaining the printer. Refer to the TABLE OF CONTENTS at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.

The following information is provided herein:

• Features of the printer

• Unpacking

• Parts Identification

Section 1: Introduction

Page 1-2 HR2 Series Operator Manual

1.1 FEATURES OF THE PRINTER

The SATO HR2 Series printers (Thermal Transfer) are complete, high-performance labeling systems designed specifically for printing labels. The key features of the HR2 Series are:

• Full metallic durable casing

• High accuracy printer

• Large internal Memory Size (32MB Flash-ROM)

• Built-in multiple interfaces (USB, LAN or high speed RS-232C interface available)

• Easy Media loading

• Easy Maintenance

1.2 UNPACKING

When unpacking the printer, take note of the following:

2. The box should stay right-side up. Lift the printer out of the box carefully.

3. Remove all the packaging from the printer.

4. Remove the accessory items from their protective containers.

5. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage

that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any kind sustained during shipping of the product.

Notes:

• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.

• Please do not discard the original packaging box and cushioning material after installing the printer. They may be needed in future, if the printer needs to be shipped for repairs.

1.2.1 Included Accessories

After unpacking the printer, verify that you have the following materials:

User Documents (Quick Guide, Warranty, etc)

* The shape of the power plug may vary, depending on the location where it was purchased.

Power plug*

Roll Holders (x2)

Ribbon Adapters (x2)

Core clip, Rewinder

Section 1: Introduction

HR2 Series Operator Manual Page 1-3

1.3 PARTS IDENTIFICATION

Front view

Operator panel

It consists of six contact buttons and two LED indicators. Please refer to Section 3.1

Operator Panel.

Top cover

Open this cover to load the media and ribbon.

OPEN button

Press this button to open the Top cover.

Dispenser unit open button

Slide this button downwards to open the cover of the Dispenser unit.

Label issuing slot

Labels are issued from this slot.

Dispenser sensor sliding knob

To adjust the position of the dispenser sensor.

Power (I/O) switch

Press this switch to turn the power on (I) or off (O).

234

Section 1: Introduction

Page 1-4 HR2 Series Operator Manual

1.3 PARTS IDENTIFICATION (cont’d)

Back view

LAN Interface connector

To connect printer to the host computer using the LAN interface.

USB Interface connector

To connect printer to the host computer using the USB interface.

AC IN power terminal

Supplies power to the printer by inserting the power cable.

Before connection, ensure that the AC voltage of your region is within the range of AC 100 to 240V, 50/60 Hz.

FUSE (F-400-01A2) holder

Used to hold a fuse which protect the printer from unstable power supply surge. Use fuse with rating, 250V/5A -LF (218 005.MXP) only.

RS-232C (DSUB9 pin-female) Interface connector

To connect printer to the host computer using the RS232C serial interface. Or, to connect to the optional SATO keypad.

External connector terminal (EXT)

Interface connector for external signals. Connect the optional application to this terminal.

Section 1: Introduction

HR2 Series Operator Manual Page 1-5

1.3 PARTS IDENTIFICATION (cont’d)

Internal view when Top cover is opened

Top cover

Ribbon unit

A unit for loading ribbon.

SD Card Slot

To insert SD card for additional memory up to 2 GB.

Dispenser unit

A unit to peel off label automatically after printing.

Print head assembly

This component is used to print on the media. Perform maintenance at regular intervals.

Label sensor

Used to sense label during printing.

Pinch roller

Used to pinch the roll media.

Guide roller

Roller to guide the roll media.

Section 1: Introduction

Page 1-6 HR2 Series Operator Manual

1.3 PARTS IDENTIFICATION (cont’d)

Internal view when Ribbon unit is opened

Top cover

Ribbon pinch lever

Used to pinch the ribbon.

Ribbon unit

A unit for loading ribbon.

Ribbon unit lever

Press this lever to release ribbon unit from the top cover.

Ribbon supply shaft bearing

To hold the Ribbon supply shaft.

Ribbon rewind shaft bearing

To hold the Ribbon rewind shaft.

Section 1: Introduction

HR2 Series Operator Manual Page 1-7

1.3 PARTS IDENTIFICATION (cont’d)

Media and Rollers Section

Feed roller

Enable smooth feeding of the label.

Label guide lock lever

Used to lock the label guide.

Label guide

Used to guide the label.

Platen roller

Enable smooth movement of the label during printing.

Dispenser roller

Enable smooth movement of the label during dispensing.

Roll shaft bearing

Used to latch roll holder.

Roll media guide lock lever

Used to lock the roll media guide.

Roll media guide

Set to meet the size of the media used.

Section 1: Introduction

Page 1-8 HR2 Series Operator Manual

1.3 PARTS IDENTIFICATION (cont’d)

Operating Panel

LCD screen

Displays various information such as printer modes and settings.

STATUS LED

Indicates current status of the printer.

ERROR LED

Indicates the printer is in error state.

LINE button

Press this button to toggle between printer modes or go back to previous setting in various modes

FEED button

Press this button to start/stop printing or feed the label.

+ button

Increment value in various modes.

- button

Decrement value in various modes.

Arrow buttons

Press to move the cursor left or right in various modes.

Section 2: Installation

HR2 Series Operator Manual Page 2-1

INSTALLATION

This section assists you in general printer set up and installing consumable media in the printer, as well as interface connection with host computer and other optional attachment units.

The following information is provided:

• 2.1 Site Location

• 2.2 Media Selection

• 2.3 Loading Media

• 2.4 Loading the Carbon Ribbon

• 2.5 Removing the Carbon Ribbon

• 2.6 Basic Connections

• 2.7 Connections of optional accessories

• 2.8 LCD Power Saving Mode

Section 2: Installation

Page 2-2 HR2 Series Operator Manual

2.1 SITE LOCATION

Consider the following when setting up the printer:

• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above the printer to provide clearance for the top cover to swing open.

• Place it away from hazardous materials or dusty environments.

• Place it within operational distance of the host computer, within interface cable specifications.

2.2 MEDIA SELECTION

The size and type of the labels to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller, which can affect print quality.

This printer can use 2 different types of media, the figures below identifies the media types and their specifications. The printer uses different sensors to detect the I-Marks or Gap on the media in order to

precisely position the print content.

Note:

For optimal print performance and durability, please use SATO-certified media and ribbon supplies on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary

wear and damage to vital parts of the printer, and may void the warranty.

10mm (0.39”)

1.5mm (0.06”)

Gap Label I-Mark Label

3mm (0.12”)

1.5mm (0.06”)

3mm (0.12”)

76.4mm (3”)

Section 2: Installation

HR2 Series Operator Manual Page 2-3

2.3 LOADING MEDIA

2.3.1 To load the label when using the dispenser

Lift up the Top cover while holding down the OPEN button. Slide down the Dispenser unit open button to open the dispenser unit.

Note:

Make sure that the cover rests firmly so that it will not fall forward and injure your hands.

2. Attach the supplied roll holders to the left and right sides of the roll media respectively.

OPEN button

Dispenser unit open button

Roll holders

Outer side

Inner side

Section 2: Installation

Page 2-4 HR2 Series Operator Manual

2.3 LOADING MEDIA (cont’d)

Release the lock levers of roll media guide and label guide.

4. Slide the roll media guide to the width of the roll media

and then load the media by latching the Roll media assembly to the roll shaft bearing.

5. Slide the label guide so that it fits the label width.

After alignment, lock the levers of roll media guide and label guide.

Notes:

Make sure the media leader is pulled out from the top and the printed side is facing upwards. Push the roll firmly towards the end of the roll shaft bearing.

Roll media guide lock lever

Roll media guide

Label guide lock lever

Label guide

Roll shaft bearing

Roll media guide

Label

guide

Section 2: Installation

HR2 Series Operator Manual Page 2-5

2.3 LOADING MEDIA (cont’d)

Align the liner (backing paper) by referring to the scale of the rewinder and wrap it to the rewinder in clockwise direction. Then secure it with the clip.

After clipping, rewind the liner (backing paper) more than 3 turns (150 mm).

7. Push the rewinder onto the rewinder shaft bearing

until you hear a “tick” sound.

8. Turn the rewinder until the label to be printed

reaches the platen roller.

Rewinder core

Clip

Rewinder gear

Rewinder core

Platen roller

Dispenser plate

Section 2: Installation

Page 2-6 HR2 Series Operator Manual

2.3 LOADING MEDIA (cont’d)

Close the dispenser unit.

10.If the label is not taut, roll the media in the arrow direction, close the top cover.

You may need to set the Dispenser sensor adjustment. Refer to Section 8.4.2 Adjustment of Stop Position When Using Dispenser/ Tear-off for more details.

Note:

Be careful not to get your fingers caught at the bottom edge when you are closing the top cover.

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Section 2: Installation

HR2 Series Operator Manual Page 2-7

2.3 LOADING MEDIA (cont’d)

2.3.2 When operating in continuous mode for the first time

Slide down the Dispenser unit open button to open the dispenser unit.

2. Remove the dispenser roller mounted in the dispenser unit.

While pushing the dispenser roller downwards, pull towards your side to remove it.

Notes:

• Keep the dispenser roller in a safe place.

• Mount with the reversed procedures when you need to issue labels in dispense mode.

3. Close the dispenser unit.

2.3.3 To load the media when operating in continuous mode

Lift up the Top cover while holding down the OPEN button.

2. Load the media. (Refer to steps 2~5 of Section 2.3.1 To load the label when using the dispenser)

3. Close the top cover.

Dispenser roller

Dispenser unit

OPEN button

Section 2: Installation

Page 2-8 HR2 Series Operator Manual

2.3 LOADING MEDIA (cont’d)

2.3.4 Overview of the media/ ribbon loading path

Note:

You may also refer to the sticker pasted on the inner side of the top cover for the media/ ribbon loading path.

Section 2: Installation

HR2 Series Operator Manual Page 2-9

2.4 LOADING THE CARBON RIBBON

The HR2 series printer enables Thermal transfer printing. Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media.

1. Prepare the carbon ribbon and ribbon rewind core.

Use the provided ribbon adapter to load the carbon ribbon and the ribbon rewind core. The position of the ribbon stopper varies depending on the width of the carbon ribbon.

Example: When the ribbon width is 65mm

Set the ribbon stopper position to .

2. Insert the ribbon adapter all the way into

the carbon ribbon, while taking note of the ribbon winding direction.

Caution

• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain

hot. Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Ribbon stopper

Width: 45mm

Width: 65mm

Width: 59mm

Width: 39.5mm

Ribbon adapter

Align and turn this mark to position

Carbon ribbon winding direction

Insert this way

Section 2: Installation

Page 2-10 HR2 Series Operator Manual

2.4 LOADING THE CARBON RIBBON (cont’d)

Insert the ribbon adapter all the way into the ribbon rewind core. When loading the carbon ribbon for the first time, use the empty ribbon rewind core supplied with the printer. However, the subsequent ribbon core can be obtained from the last used up ribbon roll.

4. Press the ribbon unit lever to release the ribbon

unit.

Note:

When loading the carbon ribbon, make sure that the top cover is fully opened.

5. Hold two corners of the pinch roller unit and pull it

in the arrow direction to unlatch.

6. Lift down the ribbon unit and push the ribbon pinch lever upwards.

Ribbon rewind core

Insert this way

Ribbon unit lever

Pinch roller unit

Ribbon pinch lever

Section 2: Installation

HR2 Series Operator Manual Page 2-11

2.4 LOADING THE CARBON RIBBON (cont’d)

Load the carbon ribbon from the right side and make sure it latches into the ribbon supply shaft bearing firmly. Push in the ribbon shaft assembly to the right side of the ribbon supply shaft bearing. Then fix the other side of the ribbon shaft assembly to the left of the ribbon supply shaft bearing. Turn the ribbon shaft until the cross shape shaft snaps on the groove of the left ribbon supply shaft bearing.

Note:

Use only genuine SATO carbon ribbons for maximum print quality and printer durability.

Ribbon supply shaft bearing

Align to the cross-shape shaft bearing when latching the ribbon.

Align to the round shape shaft bearing when latching the ribbon.

Section 2: Installation

Page 2-12 HR2 Series Operator Manual

2.4 LOADING THE CARBON RIBBON (cont’d)

Load the ribbon rewind core to the rewinding side. The procedures are same as when loading to the supplying side.

9. From the ribbon supply shaft bearing, pass the carbon

ribbon underneath the print head assembly to the ribbon rewind shaft bearing.

Route the ribbon between the ribbon pinch lever and ribbon roller towards the ribbon rewind core. Then route

the ribbon behind and over the top of the ribbon rewind core. Paste the leader portion of the carbon ribbon onto the ribbon rewind core.

Ribbon pinch lever

Ribbon roller

Right side view

Print head

Pinch roller unit

Section 2: Installation

HR2 Series Operator Manual Page 2-13

10.Turn the rewind shaft bearing several times in the direction

of arrow to wind the ribbon until the ink portion of the ribbon comes around the ribbon roller.

11. Lift down the ribbon pinch lever back to the ribbon roller

position.

12.Lift up the ribbon unit and remount the pinch roller unit.

Latch the pinch roller unit until you hear a “tick” sound.

Ribbon pinch lever

Ribbon unit

Pinch roller unit

Section 2: Installation

Page 2-14 HR2 Series Operator Manual

2.4 LOADING THE CARBON RIBBON (cont’d)

13.

Remount the ribbon unit by pushing it towards the top cover

until you hear a “tick” sound.

14.Close the top cover.

After loading the media and the carbon ribbon, close the main cover, turn on the printer and do a test print to check that the media roll has been loaded properly. See Section

3.12 Received Data Saving Mode for instructions on how to run test print

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SATO HR2 Series Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual