Sato GT424E User Manual

GT408/412/424e

Printer

OPERATOR MANUAL

PN 9001138C

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704) 644.1650

Technical Support Hotline: (704) 644.1660

Technical Support Fax: (707) 644.1661

E-Mail: satosales@satoamerica.com

technical support@satoamerica.com

www.satoamerica.com

WARNING

THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV

RECEPTION.

TABLE OF CONTENTS

INTRODUCTION

About This Manual 1-2 General Description 1-3 Control Features 1-4

TECHNICAL DATA

Physical Characteristics 2-2 Power 2-2 Enviromental 2-2 Processing 2-2 Command 2-2 Interface Modules 2-2 Print 2-3 Media 2-3 Ribbon 2-3 Sensing 2-3 Character Font Capabilities 2-4 Barcode Capabilities 2-5 Regulatory 2-5

INSTALLATION

Unpacking & Parts Identification 3-2 Printer Installation 3-2

Site Location 3-3 Cable Connection 3-3 Media Selection 3-4 Media & Ribbon Loading 3-4

Interface Selection 3-6

RS232C Serial Interface 3-6 IEEE1284 Parallel Interface 3-8 Universal Serial BUS (USB) Adapter 3-9 Local Area Network (LAN) Ethernet 3-9

802.11B Wireless 3-9 Receive Buffer 3-10 ACK/NAK Protocol 3-10

Accessories Installation 3-11

External Signal Connector 3-11 Memory Expansion 3-12 Interface Upgrade 3-13 Label Cutter 3-14 Label Peeler 3-14

PN 9001138C

PRINTER CONFIGURATION

Configuration Modes 4-2

Normal Mode 4-2 User Mode 4-3 Advanced Mode 4-4 IEEE1284 Interface Setup Mode 4-5 RS232C Interface Setup Mode 4-6 Centronics Interface Setup Mode 4-7 LAN Interface Setup Mode 4-8 USB Interface Setup Mode 4-9 Cartidge Mode 4-10 SEMBL Mode 4-11 Test Print Mode 4-12 Download Mode 4-13 Hex Dump Mode 4-14 Boot Download Mode 4-15 Data Save Mode 4-16 Default Settings Mode 4-17 Print Cancel Mode 4-18 Print Darkness Default Mode 4-19 Service Mode 4-20 Factory Mode 4-21

Screen Identification 4-22

TROUBLESHOOTING

Error Signals 5-2 Troubleshooting Table 5-7 Interface Troubleshooting 5-9

Parallel Interface 5-9 RS232 Serial Interface 5-9 LAN Ethernet Interface 5-10 Universal Serial Bus (USB) Interface 5-10

Test Print Troubleshooting 5-11

Hex Dump Mode 5-11 Test Label Printing 5-12 Sensor Locations 5-14

MAINTENANCE

Cleaning Procedures 6-2 Replacement Procedures 6-3

Print Head 6-3 Platen Roller 6-4

Adjustment Procedures 6-6

Print Head Alignment 6-6 Print Head Pressure 6-7 Print Head Balance 6-8 Ribbon Guide 6-9 Label Sensor Positioning 6-10

Potentiometer Adjustments 6-11

PN 9001138C

INTRODUCTION

• About This Manual

• General Description

• Control Features

SATO GT4xxe Series Operator Manual PN 9001138C Page 1-1

Unit 1: Introduction

ABOUT THIS MANUAL

This manual is laid out consistent with the product discussed and provides all of the information required for printer maintenance and repair by SATO approved personnel. For the repair technician, this manual is intended to compliment, and to be used as an extension of, owner/ operator literature.

This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.

WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN PRESONAL INJURY.

CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY

RESULT IN EQUIPMENT DAMAGE.

NOTE: Provides helpful hints to assist in performing the tasks at hand.

LCD DISPLAY: Provides the specific display that should be visible on the LCD at that point.

A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The contents identify the different Units, Chapters, and Sections. Each references the page number of their commencement.

The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact position within the manual. The header provides the section number followed by its name. The footer identifies the product on the left, the manual’s part number in the center, and the page number to the right side of the page.

Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the second identifies the page number. Page numbers begin with the numeral (1) one at the commencement of a new unit and ascends sequentially.

SATO GT4xxe Series Operator Manual PN 9001138C Page 1-2

Unit 1: Introduction

GENERAL DESCRIPTION

The GT4xxe series printer is a high-performance printer capable of printing all popular bar codes and twelve human-readable fonts; providing an inventory of thouasnds of styles and sizes. Its heavy metal construction is designed to deliver optimum performance in demanding environments.

Top Housing Cover

Left Housing Cover

Operator Panel

Power Switch

Front H ousing Cover

Rear Housing Cover

Memory Card Access

Ribbon Supply Spindle

Ribbon Rewind Spindle

Media Holder

Media Guide

Side Cover

Platen Rolle r Assembly

Print Head Assembly

Figure 1-1a, Primary Components

SATO GT4xxe Series Operator Manual PN 9001138C Page 1-3

Unit 1: Introduction

CONTROL FEATURES

This chapter identifies the interactive control features of the printer. These functions are generally defined here. More specific explainations will be found throughout this manual on how to use them.

LCD Display

Communicates operational conditions via the use of icons and text.

POWER ON LINE STATUS LABEL RIBBON

LINE

FUNCTION

VOLUME PITCH OFFSET DARKNESS

FEED

ENTER

CANCEL

LED Indicators

POWER

Illuminates when the power on.

ONL INE

Illuminates when communication is available . Flashes when fails.

STAT US

Flashes when an error occurs. Flashes when sending/receiving data.

LABEL

Flashes when paper error occurs.

RIBBON

Flashes when ribbon error occurs.

Operator Buttons

FEED

Feeds the equivalent of a sheet of paper when pressed once. Posit ions paper if misaligne d .

LINE

Starts and stops printing and transmission of data.

Maintenance Panel

FUNCTION

Allows movement through the various menus and modes.

Permits the movement of the cursor for input.

ENTER

Allows the selection of an option .

CANCEL

Cancels a print job. Allows return to the previous screen when moving through the menus.

VOLUME

For buzzer volume adjustment.

PITCH

For adjusting print position.

OFF SET

Adjusts cut , peel, and tear-off stop positions.

DARKNESS

Adjust s pr int densit y .

Power Switch

Breaks the circuit providing power to the printer.

Figure 1-2, Operator Panel

SATO GT4xxe Series Operator Manual PN 9001138C Page 1-4

TECHNICAL DATA

• Physical Characteristics

•Power

• Enviromental

• Processing

•Print

•Media

•Ribbon

• Sensing

• Interface Modules

• Character Font Capabilities

• Barcode Capabilities

• Regulatory Approvals

SATO GT4xxe Series Operator Manual PN 9001138C Page 2-1

Unit 2: Technical Data

PHYSICAL CHARACTERISTICS

Width 10.67 Inches (271 mm)

Height 12.00 Inches (305 mm)

Depth 17.90 Inches (455 mm)

Weight 33.07 Pounds (15.0 Kg) standard

POWER

Input Voltage 100-240 Volts AC +/- 10%, 50/60 Hertz +/-5%

Power Consumption 200 Volts/150 Watts Operating, 89 Volts/40 Watts Idle

ENVIRONMENTAL

Operating Temperature 32° to 104°F (0° to 40°C)

Storage Temperature 23° to 140°F (-5° to 60°C)

Storage Humidity 30 to 90% RH Non-Condensing

Operating Humidity 30 to 80% RH Non-Condensing

PROCESSING

CPU 32 Bit RISC

FLash ROM 2 Megabytes

SDRAM 4 Megabytes

Receive Buffer 2.95 Megabytes

Extended Memory Flash Memory Board (8 Megabytes)

COMMAND

Standard

Optional SATO Embedded Basic Language (SEMBL)

SATO Barcode Printer Language (SBPL)

Intelligent Command

INTERFACE MODULES

Enhanced Parallel Port IEEE1284 (ECP Compatible)

Centronics Parallel Port Centronics

Serial Port

Universal Serial Bus USB Adapter (12 Mbps)

LAN 10BASE-T/100BASE-TX Automatic Switching

Ethernet (Wireless LAN) 10/100 Base T, 802.11B Wireless Wi-Fi

Mini LAN 10BASE-T/100BASE-TX Automatic Switching

RS232C (9600 to 57,600 bps) Standard

RS422/485 (9600 to 57600 bps) Optional

SATO GT4xxe Series Operator Manual PN 9001138C Page 2-2

Unit 2: Technical Data

PRINT

Method Direct Thermal / Thermal Transfer

Speed (user selectable)

Print Module (dot size) .0049 Inches (.125 mm)

Resolution

Maximum Print Width 4.10 Inches (104 mm)

Maximum Print Length

Thermal Transfer: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Inches Per Second Direct Thermal: 2, 3, 4, 5, 6 Inches Per Second

203 Dots Per Inch (8 dpmm) 305 Dots Per Inch (12 dpmm) 609 Dots Per Inch (24 dpmm)

GT408 Printer: 98.43 Inches (2500 mm) GT412 Printer: 59.06 Inches (1500 mm)

GT424 Printer: 15.75 Inches (400 mm)

MEDIA

Roll Paper: 10.43 Inch (265 mm) maximum diameter.

Roll Media

Fan-Fold Media Maximum folded height: 7.87 Inches (200 mm)

Standard Mode

Te ar - Of f

Thickness 0.002 to 0.010 Inches (0.06 - 0.268 mm)

Core Size: 1.5, 3, 4 Inch (38.1, 76.2, 101.6 mm) internal diameter. Wound: Face In / Face Out. Face Out is for linerless only.

Media Width: 0.87 to 5.04 Inches (22-128 mm) Media Length: 0.24 to 5.04 Inches (6-397 mm)

Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm) Backing Paper Length: 0.35 to 15.75 Inches (9-400 mm)

Media Width: 0.87 to 5.04 Inches (22-128 mm) Media Pitch: 0.67 to 5.04 Inches (17-397 mm)

Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm) Backing Paper Length: 0.79 to 15.75 Inches (20-400 mm)

RIBBON

Minimum: 1.56 Inches (39.5 mm)

Width

Length 492 yards (450 m) roll.

Wound Face In / Face Out.

Roll Diameter 3.34 Inches (85 mm)

Maximum: 1.77, 2.32, 2.99, 3.31, 3.62, 4.02, 4.37, 5.04 (45, 59, 76, 84, 92, 102, 111, 128 mm)

SENSING

Gap Adjustable

Reflective Eye-Mark Adjustable

Label Adjustable

Continuous Form Sensor not used.

SATO GTxxe Series Operator Manual PN 9001138C Page 2-3

Unit 2: Technical Data

CHARACTER FONT CAPABILITIES

MATRIX FONTS

U 5 dots W x 9 dots H

S 8 dots W x 15 dots H

M 13 dots W x 20 dots H

XU 5 dots W x 9 dots H (Helvetica)

XS 17 dots W x 17 dots H (Univers Condensed Bold)

XM 24 dots W x 24 dots H (Univers Condensed Bold)

OA Font (OCR-A)

OB Font (OCR-B)

AUTO SMOOTHING FONTS

WB 18 dots W x 30 dots H

WL 28 dots W x 52 dots H

XB 48 dots W x 48 dots H (Univers Condensed Bold)

XL 48 dots W x 48 dots H (Sans Serif)

VECTOR FONT

Proportional or Fixed Spacing

Font Size 50 x 50 dots to 999 x 999 dots

Helvetica, 10 Font Variations

AGFA RASTER FONTS

A Font CG Times, 8 to 72 pt.

B Font CG Triumvirate, 8 to 72 pt.

DOWNLOADABLE FONTS

Bit Mapped True Type Fonts with Utility Program

CHARACTER CONTROL

Expansion up to 12 x in either the X or Y coordinates.

Character Pitch Control

Line Space Control

Journal Print facility

0, 90, 180, and 270 Degree Rotation

SATO GT4xxe Series Operator Manual PN 9001138C Page 2-4

Unit 2: Technical Data

BAR CODE CAPABILTIES

UPC-A/E

CODABAR

Code 39 Code 93

Code 128

Interleaved 2 of 5

Linear Bar Codes

Two Dimemsional

Ratios 1:2, 1:3, 2:5, User definable bar widths

Bar Height 4 to 999 dots, User progammable

Rotation 0, 90, 180, and 270 Degrees

Sequential Numbering Sequential numbering of both numerics and bar codes

Custom Characters RAM storage for special characters

Expansion Ratio of Character Height: 1-12 times, Width: 1-12 times

Graphics Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats

Form Overlay Form overlay for high-speed editing of complex formats

Matrix 2 of 5

Bookland

RSS-14

MSI

POSTNET

UCC/EAN 128

Customer Barcode

QR Code

Data Matrix Macro BDF

Maxi Code

PDF417

Micro PDF417

Truncated PDF

QR Code

NW-7 (Codabar)

Composite Symbology

REGULATORY

Safety EN 55022 (Class B), UL (CUL), TUV

Radiant Noise VCCI (Class B)

AC Line Noise Over 1000V p-p

Static Electricity IEC (Level 3)

SATO GTxxe Series Operator Manual PN 9001138C Page 2-5

Unit 2: Technical Data

SATO GT4xxe Series Operator Manual PN 9001138C Page 2-6

INSTALLATION

• Unpacking

• Parts Identification

• Printer Installation

• Interface Selection

• Accessories Installation

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-1

Unit 3: Installation

UNPACKING & PARTS IDENTIFICATION

Unpack the printer as directed in the following procedure.

1 Place the shipping container (box) upright on a soid, flat surface.

2 Open the box, remove any loose items and the first layer of packing material.

3 Carefully lift the printer and accessories from the box and place them on a solid flat surface.

4 Remove the plastic covers from the packed items and visually inspect for physical damage.

5 Ensure all components are present as dictated on the Packing List.

6 Report damaged property.

Accessory Bo x

Printer

Cushion

Shipping Container

Figure 3-1, Unpacking

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-2

Unit 3: Installation

PRINTER INSTALLATION

This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, procede to the next chapter for information on interface selection.

SITE LOCATION

• Stationed on a solid flat surface.

• Stationed away from hazardous materials.

• Stationed within operational distance of the host based on interface specifications.

CABLE CONNECTION

The procedure below provides instruction on typical cable connection. The same procedure will apply to others that are not mentioned, but their connectors are also located behind the rear housing cover.

1 Press the rear housing ocver catch and remove laterally (Figure 3-2a).

2 Locate and identify the required connectors (Figure 3-2b).

3 Connect the power supply and interface cables to their respective connectors (Figure 3-2c).

4 Replace rear housing cover (Figure 3-2d).

Rear Housing Cover

Interface Connectors

Figure 3-2a

Housing Cover Catch

Power Supply Connector

Figure 3-2b

Rear Housing Cover

Pull Prevent ion Slot

Figure 3-2c

Figure 3-2d

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-3

Unit 3: Installation

MEDIA SELECTION

The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller affecting print quality.

MEDIA & RIBBON LOADING

There are two general media types that may be loaded and used; rolled and fan-folded. Each of those types may again be defined by whether their print application is direct thermal or thermal transfer. Those factors determine how the media is loaded and if ribbon stock is loaded at all.

Thermal transfer media requires the use of ribbon stock for print application. In such a scenario, it is the ribbon stock (carbon paper) that contains the ink that will be transfered to the media.

Direct thermal media has the ink embedded within and is brought to the surface through heat penetration by print head contact.

Rolled media of standard diameter is loaded within the printer and suspended by the media holder. Larger, non-standard rolled media would be suspended outside the printer at its rear and fed inward. Fan-folded media would also be fed inward from the rear but is stacked as opposed to suspended.

Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to be used is direct thermal, ignore the ribbon stock in the figures and do not load that.

MediaRibbon Roll

Prin t Assem bly

Media Ramp

Media Holder

Label Damper

Media Guide

Figure 3-3a, Rolled Media & Ribbon Loading

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-4

Unit 3: Installation

Print Assemb ly

Media Ramp

Media Holder

Label Damper

Media Guide

MediaRibbon Roll

Figure 3-3b, Fan-fold Media & Ribbon Loading

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-5

Unit 3: Installation

INTERFACE SELECTION

This chapter presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The four acceptable interface methods are:

• RS232C Asynchronous Serial

• IEEE1284 Parallel

• Universal Serial Bus (USB) Adapter

• Local Area network (LAN) Ethernet

• 802.11B Wireless

Following the selection of the desired interface, proceed to the following unit for instructions on how to Configure the printer for that interface type.

WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE HOST OR THE PRINTER. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE PRINTER/HOST AND IS NOT COVERED BY WARRANTY.

NOTE: Some hosts monitor the Request-To-Send (RTS) signal (pin 4 of 25)

to determine if the printer is ready to receive data. Since the printer does not generate this signal, the RTS line must be held true (high) in order to allow communication. This can be performed by connecting the RTS pin to the Clear-To-Send (CTS) signal (pin 5 of 25).

RS232C SERIAL INTERFACE

This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. The only difference between this interface and the TTL is their signal levels and cable pinouts.

RS232C SPECIFICATIONS

Asynchronous ASCII Half-duplex communication

Bi-Directional Communication Data Transmission Rate 9600, 19200, 38400, 57600 bps Data Length 8 bit (selectable) Stop Bit 1 bit (fixed) Parity Bit ODD, EVEN, NONE (selectable) Codes Used ASC II Character Codes, JIS Kanji Codes Control Codes STX (02H), ETX (03H), ACK (06H), NAK (15H) Connector Special Cable Special Signal Levels High = +5V to +12V, Low = -5V to -12V

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-6

Unit 3: Installation

RS232C SERIAL INTERFACE SIGNALS

PIN DIRECTION SIGNAL DEFINITION

1 Reference FG (Frame Ground) 2 To Host TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/

X-Off characters or status data (bi-directional protocols). 3 To Printer RD (Receive Data) - Data to the printer from the host computer. 4 To Host RTS (Request to Send) - Used with Ready/Busy flow control to indicate an

error condition. RTS is high and remains high unless the print head is open (in

this case, RTS would return to the high state after the print head is closed and

the printer is placed back on-line) or an error condition occurs during printing

(e.g., ribbon out, label out). 5 To Printer CTS (Clear to Send) - When this line is high, the printer assumes that data is

ready to be transmitted. The printer will not receive data when this line is low. If

this line is not being used, it should be tied high (to pin 4). 6 To Printer DSR (Data Set Ready) - When this line is high, the printer will be ready to

receive data. This line must be high before data is transmitted. If this line is not

being used, it should be tied high (to pin 20). 7 Reference SG (Signal Ground)

20 To Host DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control.

The printer is ready to receive data when this pin is high. It goes low when the

printer is off-line, either manually or due to an error condition, and while

printing in the single job buffer mode. It will also go low when the data in the

buffer reaches the buffer near full level.

113

1425

Figure 3-4, Serial Interface Pin Assignments

CABLE REQUIREMENTS

DB9 DB25 HOST CONNECTION DB9 PRINTER

1 1 FG (Frame Ground) Bi-Directional 1 FG (Frame Ground) 2 3 RD (Receive Data) To Host 2 TD (Transmit Data) 3 2 TD Transmit Data) To Printer 3 RD (Receive Data) 8 5 CTS (Clear To Send) To Printer DB9-6 4 RTS (Request to Send) 4 20 DTR (Data Temrinal Ready) To Printer DB9-4 6 DSR (Data Set Ready) 6 6 DSR* (Data Set Ready) To Host 9 DTR (Data Terminal Ready) 5 7 SG (Signal Ground) Bi-Directional 7 SG (Signal Ground)

* This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal by the driving software. Typically, on a PC, it would be either CTS (pin5) or DSR (pin

6) on a DB-25 connector.

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-7

Unit 3: Installation

IEEE1284 PARALLEL INTERFACE

The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.

SPECIFICATIONS

Printer Connector AMP 57-40360 DDK (or equivalent) Cable Connector AMP 57-30360 DDK (or equivalent) Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V, Low = 0V to -0.4V Data Stream <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z

18

36

1

19

Figure 3-5, Parallel Interface Pin Assignments

IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS

PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION

1 Strobe To Printer 19 Strobe Return Reference 2 Data 1 To Printer 20 Data 1 Return Reference 3 Data 2 To Printer 21 Data 2 Return Reference 4 Data 3 To Printer 22 Data 3 Return Reference 5 Data 4 To Printer 23 Data 4 Return Reference 6 Data 5 To Printer 24 Data 5 Return Reference 7 Data 6 To Printer 25 Data 6 Return Reference 8 Data 7 To Printer 26 Data 7 Return Reference

9 Data 8 To Printer 27 Data 8 Return Reference 10 ACK To Host 28 ACK Return Reference 11 Busy To Host 29 Busy Return Reference 12 Ptr Error To Host 30 PE Return Reference 13 Select To Host 31 INIT From Host 14 AutoFD1 To H os t 32 Fault To Host 15 Not Used 33 Not Used 16 Logic Gnd 34 Not Used 17 FG Frame Gnd 35 Not Used 18 +5V (z=24k ohm) To Host 36 SelectIn1 From Host

1 Signals required for ieee 1284 mode.

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-8

Unit 3: Installation

UNIVERSAL SERIAL BUS (USB) ADAPTER

The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above. Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices may be connected to a USB port using powered hubs.

SPECIFICATIONS

Printer Connector USB Type B Plug Cable 10 feet (3 m) maximum Host Windows 98 or above with USB Port Power Supply BUS Power through cable Power Consumption +5 V at 80 ma

LOCAL AREA NETWORK (LAN) ETHERNET

A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed. The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10/100BaseT LAN connection. Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed.

SPECIFICATIONS

Connector RJ-45 Receptacle Cable 10/100BaseT Category 5 Power Supply Powered from printer

802.11B WIRELESS

The wireless print server provides easy printer interface with 802.11b Wi-Fi compliant networks free of wired connections. Each printer is shipped with an integrated driver and interface installed. The driver must be loaded on your PC and the PC must be configured to run one of the supported protocols.

802.11B WIRELESS SPECIFICATIONS

Variable Data Rates 11, 5.5, 2 and 1 Mbps Frequency Band 2.4 GHz ISM Band Wired Equivalent Privacy 128 bit, 64 bit (compatible with 40bit), none Sensitivity (typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps,

-87dBm at 5.5Mbps, -84dBm at 11Mbps. Range 100m indoors, 300m outdoors Protocols TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI,

NetBIOS/IP

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-9

Unit 3: Installation

RECEIVE BUFFER

The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.

A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.

The printer receives and prints one job at a time. If a print job exceeds the buffer size, transmission will be rejected by the printer. Flow control protocols to throttle transmission are not used. Error conditions that occur during the Print Data transmission will cause the printer to return a NAK.

ACK/NAK PROTOCOL

Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence when the transmission is received, the printer will return an ACK (06H) signifying that it was received without a transmission error. After the transmission command structure has been analyzed, a status byte is returned to the host. This status byte informs the host of the validity of the command structure.

If the command structure is error free, the printer proceeds with the print operation. When the print operation is completed, a Printer Status message is returned to the host. If an error was detected during the initial transmission sequence, a NAK (15H) will be returned signalling to the host that the received transmission contained errors and must be resent. If the returned Status byte indicates a command structure error, the error must then be corrected before the print data is resent to the printer.

A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H) signifying the start of the Print Data and ending with an ETX (03H) signifying the end.

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-10

Unit 3: Installation

ACCESSORIES INSTALLATION

EXTERNAL SIGNAL CONNECTOR

This connector permits the interface of an external source with the printer for the purpose of regulating print actiivity to coincide with those external requirements (i.e.: production flow, etc.).

1 Disconnect power supply cord and remove the rear housing cover (1, Figure 3-6).

2 Remove screw (2) and plate (3) as required to expose the EXT port.

3 Remove two screws (4) and withdraw existing board (5) from frame (6) as required.

NOTE: The above step only applies if replacing an exisiting board.

4 Insert external signal board (5) into slot in frame (6) and secure using two screws (4).

5 Connect the interface cord, power cord, and reinstall rear housing covers.

5

D

D R

R

A

A O

O B

B

S

S R

R +

+

4

4 8

8 2

2 1

1

E

E E

E

E I

I

6

3

1

4

2

Figure 3-6, External Signal Connector

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-11

Unit 3: Installation

MEMORY EXPANSION

The memory cartridge provides additional storage of user data and graphics. Access to the memory cartridge port, and its installation, is very simple. The instructions below provide guidance.

CAUTION: INSTALL THE MEMORY CARTRIDGE PRIOR TO SENDING RELATIVE COMMANDS OR AN ERROR WILL OCCUR. REMOVE POWER TO THE PRINTER PRIOR TO INSTALLING THE CARTRIDGE.

1 Disconnect power supply cord.

2 Detach memory cartridge cover (1, Figure 3-7) from center frame (2).

3 Fully insert memory cartridge (3) into its respective port and replace cover (1).

4 Restore power to the printer and send commands.

3

1

2

Figure 3-7, PCMCIA Memory Expansion

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-12

Unit 3: Installation

INTERFACE UPGRADE

The printer is typically ordered with a high-speed parallel interface board installed. However, interface requirements sometimes change and an upgrade is desired. All of the interface boards are installed within the same slot (middle) located in the rear of the printer with little or no difference in installation methodology with the exception of the mini-LAN interface (top slot).

Parallel Interface (IEEE1284) (Optional or Bundled)

Serial Interface (RS232C) (Optional)

USB Interface (Optional)

10BaseT/100Base-TX Lan Interface (Optional)

Wireless LAn 802.11b Interface (Optioanl)

10BaseT/100Base-TX mini LAN (Optional(

EXT Connector (External Signal Interface) (Optional)

1 Remove the rear housing cover (1, Figure 3-8). Disconnect the power and interface cords.

2 Remove screw (2) and plate (3) as required to expose the interface port.

3 Remove two screws (4) and withdraw existing board (5) from frame (6) as required.

4 Insert replacement board (5) into slot in frame (6) and secure using two screws (4).

5 Connect the interface cord, power cord, and reinstall rear housing covers.

5

D

D R

R

A

A O

O B

B

S

S R

R

+

+ 4

4

8

8 2

2 1

1

E

E E

E

E I

I

3

6

4

2

1

Figure 3-8, Interface Upgrade

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-13

Unit 3: Installation

LABEL CUTTER INSTALLATION

The label cutter, when installed, replaces the printer’s lower front housing cover. Its internal sensor monitors media feed and activates the cut sequence based on user established values.

The cutter assembly is powered through relayed current from the printer’s power supply and derives its primary intelligence from the main circuit board. The activated cut sequence severs the printed media from the unprinted media allowing the operator to retrieve and apply at will.

Installation instructions are provided with the purchased product.

LABEL PEELER INSTALLATION

The label peeler, when installed, replaces the printer’s lower front housing cover. As the label is printed and fed forward, the peel bar separates the printed label from its paper backing and presents it for application. When the printed label is retrieved by the operator, the printer feeds the unprinted media back into position for another print sequence. The cycle is again repeated.

Installation instructions are provided with the purchased product.

SATO GT4xxe Series Operator Manual PN 9001138C Page 3-14

PRINTER

• Configuration Modes

• Operational Adjustments

OPERATION

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-1

Unit 4: Operation

CONFIGURATION MODES

This chapter provides an overview of the various configuration modes of the operation menu. All of the following configuration activities are performed via the use of the operator panel located on the printer front. However, many settings may also be controlled via software commands. In the case of conflict between the software and control panel settings, the printer will always use the last entered valid setting.

NORMAL MODE

When a print job is received, the LCD will display the number of labels to be printed and will numerically descend as each label is printed.

POWER

ONLI NE QTY: 000000

LINE

OFF LINE 000000

CANCEL

CANCEL PRINT JOB YES NO

Yes / No

CANCEL PRINT JOB COMPLETED

Printing

star ts

LINE

ENTER +

ENTER + for 5 seconds

DATA SAVE STAR T YES NO

Yes / No

COPYING 0 100

software issued

print stop request

PAUSE QTY: 000000

CANCEL or

Refer

to User

Mode flow

char t.

Refer

No

to Interface

Mode flow

char t.

Refer

to Cartridge

Mode flow

char t.

DATA SAVE COMPLETED

ENTER

Refer to SEMBL Mode flow

char t.

Refer

to Advanced

Mode flow

char t.

Refer

to Hex Dump

flow chart.

Figure 4-1, Normal Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-2

Unit 4: Operation

USER MODE

This mode allows cofiguration of printing features that are prone to change from job to job. These are some of the most basic and common adjustments of all of the configuration modes.

POWER

ENTER

ONLIN E QTY: 000000

Pre ss FUNCTION

anytime to return to

User Mode.

ENTER LINE

ENTER

OFFSET VOLUME PITCH +0.00 OFFSET +0.00 DARKNESS 00

CANCEL ENTER

Kanji Font Card

Insta lled ?

Yes / No

JIS CODE

JIS SJIS

KANJI F ONT

MINCHO GOTHIC

CHARACTER PITCH

PROPOR TIONAL FIXED

Displays

when valid.

OFF LINE 000000

PASSWORD

0000

Scroll to enter. Pre ss ENTER.

PRINT SPEED

06 IPS

ENTER CANCEL

PRINT DARKNESS

1 2 3 4 5

CANCEL ENTER

PITC H OFF SET

+00mm

ENTER CANCEL

PRINT OFF SET

V:+0000 H:+0000

CANCEL ENTER

ZERO SLASH

YES NO

ENTER CANCEL

Figure 4-2, User Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-3

Unit 4: Operation

ADVANCED MODE

The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose.

CANCEL + POWER

Printer beeps

Pre ss FUNCTION

anytime to return to

Advanced Mode.

Only

visible w hen har dware

is instal led an d detected by the

printer.

Only

visible if the Cut ter ,

Dispenser and or

Linerless features are

selecte d . Only BEFOR or

NONE can be selected

for Linerless

feature.

ENTER

DARKNESS RANGE

A B C D E F

CANCEL ENT ER

PRINTER TYPE AUTO SETTING

YES NO

ENTER CANCEL

PRINTER TYPE

CONTINUOUS TEAR OFF DISPEN SER CUTTER LINERLESS

CANCEL ENT ER

BACKFEED MOTI ON

AFT ER BEFOR NONE

ENTER CANCEL

HEAD CHECK

ENABLE DISABLE

Disable +

ENTER

EXTERNAL SI GNAL

ENABLE DISABLE

CANCEL

Disable +

ENTER

EXTERNAL R EPRINT

ENABLE DISABLE

ENTER CANCEL

AUTO ONLINE

YES NO

CANCEL ENT ER

AUTO ONLINE FEED

YES NO

ENTER CANCEL

Enable +

ENTER

Enable +

ENTER

HEAD C HECK

NORMAL BARCODE

EXTERNAL SIGNAL TYPE1 T YPE2 TYPE3 T YPE4

FEED ON ERROR

YES NO

CANCEL ENT ER

PROT OCOL C ODE

STANDAR D NON-STANDARD

ENTER CANCEL

SEMBL MODE AUTO START

YES NO

No / Yes

ENTER

START PROGRAM

OWN_PROG.BA S SAMPLE_1.BAS

Only

visible if the Dispenser feature has been selected and the

Continuous print operation mode

is active.

ENTER

SENSOR TYPE

I-MARK1 GAP I-MARK2

REWINDER

ON OFF

CANCEL ENT ER

PRINT METHOD

TRANSFER DIRECT

ENTER CANCEL

PITC H SENSOR

ENABLE DISABLE

Enable /Disable

ENTER

Figure 4-3, Advanced Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-4

Unit 4: Operation

IEEE1284 INTERFACE SETUP MODE

This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel to select and enter the required options.

POWER

Type password if

prompted, then press

ONLI NE QTY: 000000

ENTER.

ENTER

Press FUNCTION anytime

during configuration.

CANCEL ENTER

RECEIVE BUFF ER

MULTI 1ITEM

CANCEL

Multip le / Sin gle

item?

IEEE1284 ACK SIGNAL

00.5 µs

CANCEL

IGNORE CR/LF

YES NO

CANCEL ENTER

IGNORE CAN/DLE

YES NO

ENTER CANC EL

+ ENTER

LINE

ENTER

ENTERENTER

OFF LINE 000000

INTERFACE CARD SETTING

YES NO

ENTER ENT ER

Yes / No

INTERFACE CARD SETTING

CARD1 CARD2

ENTER CAN CEL

PROT OCOL

STAT US4 STAT US5

Status 4 / Status 5

DATA PORT

CARD1 CARD2

CANCEL ENT ER

STAT US PORT

ENABLE DISABLE

ENTER CAN CEL

Returns

to previous

Interface

Mode

ENTER CANCEL

ITEM NO CHECK

ENABLE DI SABLE

CANCEL ENT ER

BCC CHECK

ENABLE DI SABLE

ENTER CANCEL

Figure 4-4, IEEE1284 Interface Setup Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-5

Unit 4: Operation

RS232C INTERFACE SETUP MODE

This chapter provides the programming sequences required for RS232C interface setup. Use the keys of the printer’s operator panel to select and enter the required options.

POWER

INT ERFACE CAR D

ONLI NE QTY: 000000

SETTIN G

YES NO

No + ENTER

OFFLINE 000000

ENTER

ITEM NO CHECK

ENABLE D ISABLE

CANCEL

BCC CHECK

ENABLE D ISABLE

ENTER

IGNORE CAN/DLE

YES NO

ENTER CANCEL

ENTER

PROT OCOL

READY/BUSY XON/OFF STAT US2 STAT US3 STAT US4 STAT US5 MULTIDR OP

STAT US5 Selected ?

Yes / No

ENTER

CANCEL

LINE

ENTER

INT ERFACE CAR D SETTIN G

CARD1 CARD2

RS-232C/422/485

CANCEL

CANCEL ENT ER

CONFIGURATION

DIPSW LCD

Select DIPSW to bypa ss baudrate and bit configuration. Select LCD to configure those.

Ready / Busy,

X-On / Of f se lect ed ?

Yes / No

RECEIVE BUFF ER

MULTI 1ITEM

ENTER CANCEL

DATA PORT

CARD1 CARD2

STAT US PORT

ENABLE DISABLE

ENTER CANCEL

IGNORE CR/LF

YES NO

Select Yes .

Press EN TER

CANCEL

ENTER

Press FUNCT ION

anytime during

sequence returns

to Normal Mode.

BAUDR ATE

2400 4800 9600 19200

PARIT Y BIT

NONE ODD EVEN

CANCEL

STOP BIT

1BIT 2BIT

CHARACTER BIT

7BIT 8BIT

CANCELENTER

ENTER

CANCELENTER

ENTERCANCEL

Figure 4-5, RS232C Interface Setup Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-6

Unit 4: Operation

CENTRONICS INTERFACE SETUP MODE

This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options.

POWER

Type password if

prompted, then press

ONLI NE QTY: 000000

ENTER.

Press FUNCTION

anytime during

configuration.

ENTER

INT ERFAC E CARD SETTING

YES NO

INT ERFAC E CARD SETTING

CARD1 CARD2

CANCEL ENT ER

RECEIVE BU FF ER

MULTI 1 ITEM

ENTER CANCEL

CENTRONICS ACK SIGNAL

ON OFF

CANCEL ENT ER

LINE

ENTER

Yes / NoENTER ENTER

OFFLINE 000000

DATA PORT

CARD1 CARD2

ENTER CANCEL

STATUS PORT

ENABLE D ISABLE

CANCEL ENT ER

IGNORE CR/LF

YES NO

ENTER CANCEL

IGNORE CAN/DLE

YES NO

CANCEL ENT ER

CENTRONICS FAULT SIGNAL

ON OFF

Figure 4-6, Centronics Interface Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-7

Unit 4: Operation

LAN INTERFACE SETUP MODE

This chapter provides the programming sequences required for LAN and mini-LAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options.

POWER

INTERFACE CARD SETT ING

YES NO

No + ENT ER

Select Yes.

Pre ss ENTER

OFFLINE 000000

INTERFACE CARD SETTING

CARD1 CARD2

ONLI NE QTY: 000000

ENTERLINE

STAT US5 Selected ?

ENTER

ITEM N O CHECK

ENABLE DISABLE

CANCEL ENT ER

BCC CHECK

ENABLE DISABLE

STATUS REPLY T IMIN G

ENG CYCLE

DATA PORT

CARD1 CARD2

CANCEL ENT ER

STAT US PORT

ENABLE DISABLE

ENTER CANCEL

IGNORE CR/LF

YES NO

CANCEL ENT ER

Yes / No

CANCELENTER

STAT US4 Selected ?

Yes / No

CANCELENTER

CANCEL

LAN CONFIGURATION

CARD LCD

Card Selected?

LAN card detected?

Yes / No

WIRELESS MODE

802.11 Ad Hoc Ad Hoc Infrastructure

SSID

1234567890ABCDEF

CHANNEL

01

PROT OCOL

STAT US3 STAT US4 STAT US5

IGNORE CAN/DLE

YES NO

CANCEL

Yes / No

ENTERCANCEL

CANCELENTER

ENTERCANCEL

ENTER

CANCELENTER

Press FUNCTION anytime during sequence returns to

Normal Mode.

IP ADDRESS

0. 0. 0. 0

CANCELENTER

SUBNET MASK

0. 0. 0. 0

CANCEL

GATEWAY ADDRESS

0. 0. 0. 0

PORT NUMBER 1

01024

PORT NUMBER 2

01024

PORT NUMBER 3

01024

CANCEL ENT ER

ENTER

CANCELENTER

ENTERCANCEL

CANCELENTER

Figure 4-7, LAN Interface Setup Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-8

Unit 4: Operation

USB INTERFACE SETUP MODE

This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required options.

POWER

Type password if

prompted, then press

ONLI NE QTY: 000000

ENTER.

Press FUNCTION

anytime during

configuration.

ENTER

INT ERFAC E CARD SETTING

YES NO

INT ERFAC E CARD SETTING

CARD1 CARD2

CANCEL ENT ER

PROT OCOL

STATUS4 STATUS5

Select STAT US4

for USB Interface.

ENTER CANCEL

LINE

ENTER

Yes / NoENTER ENTER

OFFLINE 000000

DATA PORT

CARD1 CARD2

ENTER CANCEL

STATUS PORT

ENABLE D ISABLE

CANCEL ENT ER

IGNORE CR/LF

YES NO

ENTER CANCEL

IGNORE CAN/DLE

YES NO

CANCEL ENT ER

ITEM NO CHECK

ENABLE D ISABLE

CANCEL ENT ER

BCC CHECK

ENABLE D ISABLE

Figure 4-8, USB Interface Setup Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-9

Unit 4: Operation

CARTRIDGE MODE

This mode permits the configuration of an optional memory cartridge. This cartridge, when loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter the required options.

POWER

ONLI NE QTY: 000000

ENTER

CARTRIDGE FORMAT

YES NO

YES + ENTER

CARTRIDGE FORMAT COMPLETED PRESS ENT ER KEY

LINE

No / Yes YES + ENT ERNO + ENTER

FORMAT ST ART

YES NO

OFF LINE 000000

Press FUNCTION

anytime during

configuration to retur n

to Normal Mode.

CANCEL

Yes / No NO + ENTER

ENTER

Figure 4-9, Cartridge Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-10

Unit 4: Operation

SEMBL MODE

SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.

Use the keys of the printer’s operator panel to select and enter the required options.

Press FUNCTION anytime during sequence returns to

SEMBL MODE.

POWER

ONLI NE QTY:000000

LINE

OFFLINE QTY:000000

ENTER

START PROGRAM

FIRST.BAS SECOND.BAS

Scroll options to select

the desired program.

ENTER CANCEL

SEMBL MODE AUTO START

YES NO

ONLI NE QTY:000000

SEMBL

Program

is executed .

SEMBL

Program

terminates.

LINE

OFF LINE QTY:000000

SEMBL Program is halte d .

LINE

Figure 4-10, SEMBL Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-11

Unit 4: Operation

TEST PRINT MODE

Figure 4-11 provides the specific sequence of events required by the operator, the printer, and the printer’s software for a test label to be printed. Test labels are designed to identify failures in configuration, adjustment problems, and mechanical defects.

Use the keys of the printer’s operator panel to select and enter the required options.

FEED + POWER

Printer beeps

TEST PR INT MODE

CONFIGURATION BARCODE

Press or

+ ENTER

Scrolls options

TEST PRINT MODE

CONFIGURATION

TEST PRINT MODE

BARCODE

TEST PRINT MODE

HEAD CHECK

TEST PRINT MODE

MEMORY

TEST PRINT MODE

FONT

TEST PRINT MODE

FACTORY

TEST PRINT SIZ E

10 mm

TEST PRINT PRESS ENT ER KEY

TEST PRINT SIZ E

LARGE SMALL

ENTER

Test Prints

Power off t o

cease printing.

Figure 4-11, Test Print Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-12

Unit 4: Operation

DOWNLOAD MODE

This download feature allows the operator to download print jobs to the printer. When downloading is complete, the LCD screen will return to the original display. If an error occurs, a DOWNLOAD ERROR will display.

Use the keys of the printer’s operator panel to select and enter the required options.

+ POWER

Printer

beeps

DOWNLOAD WAITING

User prepar es and

sends data.

DOWNLOADING

DOWNLOAD COMPLETE PRESS ENT ER KEY

ENTER

Figure 4-12, Download Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-13

Unit 4: Operation

HEX DUMP MODE

The contents of the print buffer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated in the first column, the second column contains the data in hexadeicimal format, and the right column contains the same data in ASCII format.

Only one type of data may be printed on a single label. Repeat the dump process to print the other data type.

Use the keys of the printer’s operator panel to select and enter the required options.

POWER

ENTER

ONLINE QTY: 000000

Receive Data

ENTER

ONLI NE 000000

LINE

Hex

Dump is

printed

ENTER LINE

CANCEL ENT ER

SELECT DUMP DATA

RECEIVE DATA RECEIVE BU FF ER

CANCEL

RECEIVE DATA/

RECEIVE BU FF ER

OFFLINE 000000

Receive Buffer

ENTER

OFFLINE 000000

LINE

Figure 4-13, Hex Dump Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-14

Unit 4: Operation

BOOT DOWNLOAD MODE

Figure 4-14 provides the specific sequence of events required by the operator, the printer, and the printer’s software Use the keys of the printer’s operator panel to select and enter the required options.

FUNCTION + + ENTER + POWER

BOOT DOWNLOADER INTERFACE

Press FUNCT ION anytime returns to

Download Mode

ENTER

CARTRIDGE

Interface / Cartr idge

ENTER

SELECT INTERFACE CARD1 CARD2

CANCEL

PROGRAM DOWNLOAD

READY

PROGRAM DOWNLOADING

0 100

PROGRAM DOWNLOAD COMPLETED PRESS ENT ER

Data

received

Download

comp lete

ENTER

PROGRAM DOWNLOAD

YES NO

ENTER CANCEL

ENTER

Figure 4-14, Boot Download Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-15

Unit 4: Operation

DATA SAVE MODE

Figure 4-15 provides the specific sequence of events required by the operator, the printer, and the printer’s software to store the printer’s history.

Use the keys of the printer’s operator panel to select and enter the required options.

LINE

OFFLINE

Press FUNCTION anytime returns to

Download Mode

000000

Press and hold more than 5 seconds.

SAVING PRIN T LOG

History

data save

completed.

DATA SAVE START YES NO

Yes / No

ENTER ENTER

COPYING 0100

Received

data save

completed.

DATA SAVE COMPLETED

ENTER

Figure 4-15, Data Save Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-16

Unit 4: Operation

DEFAULT SETTINGS MODE

Figure 4-16 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return the printer to the configuration state as recieved from the factory.

Use the keys of the printer’s operator panel to select and enter the required options.

CANCEL + POWER

Printer beeps

DEFAULT MODE

PRINTER SETTING ALT. PROTOCOL

DEFAULT MODE PRINTER SETTING

YES NO

Printer

beeps

3 times

DEFAULT SETTING COMPLETED

PLEASE POWER OFF

PRINTER SETTING/

ALT PROT OCOL

Press or

+ ENTER

DEFAULT ALT. PROTOCOL

YES NO

Yes / NoENTER ENTER

Figure 4-16, Default Settings Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-17

Unit 4: Operation

PRINT CANCEL MODE

Figure 4-17 provides the specific sequence of events required by the operator, the printer, and the printer’s software to cancel a print job once initiated. Use the keys of the printer’s operator panel to select and enter the required options.

LINE

OFFLINE

Pre ss FUNCTION anytime returns to

Download Mode

000000

CANCEL

CANC EL PRIN T JOB YES NO

Yes / No

ENTER

CANCEL PRINT JOB COMPLETED

Allow 3

seconds

Figure 4-17, Print Cancel Mode

ENTER

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-18

Unit 4: Operation

PRINT DARKNESS DEFAULT MODE

Figure 4-18 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return to the print darkness (density) setting as received from the factory.

Use the keys of the printer’s operator panel to select and enter the required options.

Change Print Head

POWER

Printer

beeps

HEAD CHANGE 08->12 [dot / mm]

YES NO

Select Yes then

press ENTER

PASSWORD

0000

Type 0003 then

press ENTER

DEFAULT SETT ING COMPLETED PLEASE POWER OF F

POWER OFF

Figure 4-18, Print Density Default Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-19

Unit 4: Operation

SERVICE MODE

Allows the programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the printer’s operator panel to select and enter the required options.

HEAD OPEN + ENTER +

+ + POWER

MAINTENANCE MODE

SERVICE MODE FACTORY MODE

SENSOR LEVEL I-MARK X.XV

LEVEL OFFSET 50

ENTERCANCEL

SENSOR LEVEL I-MARK X.XV

SLICE L EVEL 1.0V

CANCELENTER

SENSOR LEVEL GAP X.XV

LEVEL OFFSET 50

ENTERCANCEL

SENSOR LEVEL GAP X.XV

SLICE LEVEL 50

LABEL NEAR END

ENABLE DISABLE

RIBBON TENSION ADJUST MENT

ENABLE DISABLE

RIBBON TENSION ADJUST MENT

ENABLE DISABLE

No

CANCELENTER

ENTERCANCEL

CANCELENTER

Service / Factory

ENTER

COMPATIBLE MODE

ON OFF

SET PASSWORD

ON OFF

PRIORITY SETTING

COMMAND INTERNAL

EXT 9PIN SELECT

MODE1 MODE2

FORWAR D/BACKFEED DIST ANCE

DEFAULT 000mm

FUNCTION KEY

NONE REPRINT SBI MODE

RIBBON N EAR END

ENABLE D ISABLE

Advances to Factory

Mode.

Asks for

media length

ENTERCANCEL

CANCELENTER

ENTERCANCEL

CANCELENTER

ENTERCANCEL

CANCELENTER

ENTERCANCEL

if On

select ed.

Asks for

password if

On

select ed.

PROGRAM COPY

YES NO

Yes

TRACE MODE

ON OFF

SAVE PRINT LOG

ENABLE D ISABLE

PROGRAM COPY

CARTRIDGE>ROM ROM>CARTRIDGE

CARTRIDGE->ROM COPY STAR T

YES NO

ROM->CARTRIDGE COPY STAR T

YES NO

COPYING

ENTERCANCEL

CANCELENTER

ENTERCANCEL

CLEAR PRINT LOG

YES NO

OUTPUT PRINT LOG

ENABLE D ISABLE

PROGRAM COPY COMPLETED PRESS ENT ER KEY

CANCELENTER

ENTERCANCEL

Figure 4-19, Service Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-20

Unit 4: Operation

FACTORY MODE

The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features.

HEAD OPEN + ENTER +

+ + POWER

MAINTENANCE MODE

SERVICE MODE FACTORY MODE

COUNTER CLEAR

NONE ALL HEAD CUT DISPENSE

CANCEL ENT ER

COUNTER INDICATION NONE LIFE HEAD CUT DISPENSE

CANCEL

Fact or y / Se rvice

ENTER

LIFE + ENTER

LIFE COUNTER

0. 0 M

HEAD + ENTER

HEAD COUNTER [1] 0. 0 M [2] 0. 0 M [3] 0. 0 M

CUT COUNTER

0

DISPENSE + ENTER

DISPENSE COUNTER

0. 0 M

HEAD + ENTER

NONE + ENT ER

SERIAL N O

S/N 00000000

CANCEL ENT ER

MAIN PCB REVISION

REV 0. 0

ENTER CAN CEL

INTERFACE CARD REVISION

REV 0. 0

CANCEL ENT ER

TEST PRINT

YES NO

CANCEL

YES + ENTER

PRINT SIZE

SMALL LARGE

CANCEL ENT ER

TEST PRINT PRESS ENT ER KEY

ENTER CANCEL

Test printing begins.

Figure 4-20, Factory Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-21

Unit 4: Operation

MENU DESCRIPTION

ONLINE QTY: 000000

OFF LINE 000000

NORMAL MODE (4-1)

Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display indicates the number of labels remaining to be printed.

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Is the first screen of the Normal Mode. Allows indepth analysis of the printer’s status.

Is the premiere screen of the User Mode. The User Mode allows various print parameters to be set.

Is the premiere screen of the Interface Mode. Interface Mode allows the parameters to be set for the printer to communicate with a host and vise-versa.

Is the premiere screen of the Cartridge Mode. Permits setup and use of the memory cartridge.

Is the premiere screen of the SEMBL Mode. SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.

Use the keys of the printer’s operator panel to select and enter the required options.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-22

Unit 4: Operation

DATA SAVE START YES NO

NORMAL MODE (4-1)

MENU DESCRIPTION

Is the premiere screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose.

Is the premiere screen to the Hex Dump Mode. The contents of the print buffer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated in the first column, the second column contains the data in hexadeicimal format, and the right column contains the same data in ASCII format.

Allows the status of the receive buffer to be saved to the memory cartridge. If the YES option is chosen, a cofiguration screen will then be displayed. If the NO option is selected, the printer goes offline without saving.

This screen shows the status of saving the receive buffer to the memory cartridge. Data entry is not required.

COPYING 0100

This screen confirms the receive data was saved. Press ENTER key to go offline.

DATA SAVE COMPLETED

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-23

Unit 4: Operation

MENU DESCRIPTION

ONLIN E QTY: 000000

OFF LINE 000000

USER MODE (4-2)

Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display indicates the number of labels remaining to be printed.

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Is the premiere screen of the User Mode. The User Mode allows various print parameters to be set.

OFFSET VOLUME PITCH +0.00 OFFSET +0.00 DARKNESS 00

PRINT SPEED

06 IPS

PRINT DARKNESS

1 2 3 4 5

PITCH OFFSET

+00mm

This screenshows the adjusted value for volume on the Operator Panel.

Permits the printer’s print speed to be established based on inches per second (IPS). The speed options available are dependent on the print head’s resolution.

Permits the adjustment of the print density. Higher print density equates to darker print images.

The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. Once the position has been set, it can be fine adjusted using the PITCH potentiometer.

Positive (+) digit selection on the display moves the leading edge forward and away from the print head while a negative (-) selection moves the label’s leading edge incrementally back into the mechanism.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-24

Unit 4: Operation

PRINT OF FSET

V:+0000 H:+0000

ZERO SLASH

YES NO

JIS CODE

JIS SJIS

USER MODE (4-2)

MENU DESCRIPTION

Print offset refers to the vertical and horizontal shifting of the entire print area relative to the label and the print start position. The movement is incremented by dots in the positive (+) or negative (-) direction. Positive and negative vertical adjustment is toward and away from the print head respectively. Positive and negative horizontal adjustment is to the left or right of the reference point respectively.

This menu allows for the printer to be configured to print zeros with or without a diagonal slash through them. This will apply to all font types with the exception of Kanji font.

This menu allows printer configuration of Kanji files for either Japanese code (JIS) or Microsoft code (SJIS). If a Microsoft operating system is being used, SJIS is to be selected.

KANJI F ONT

MINCHO GOTHIC

CHAR ACT ER PITCH

PROPORT IONAL FIXED

Kanji font may be set to either Mincho or Gothic style. If unsure of their differences, refer to the Programming Reference for this printer.

This setting determines whether each character occupies a designated space (fixed) regardless of the characters width or if the character’s space is representative of the character’s width (proportional). Proportional is contemporarily preferred.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-25

Unit 4: Operation

MENU DESCRIPTION

DARKNESS RANGE

A B C D E F

PRINTER TYPE AUTO SETTING

YES NO

ADVANCED MODE (4-3)

Is the premiere screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose.

Allows the darkness (density) selection of the printed image. Has six selection options.

Determines whether the printer automatically detects the installation of optional peripherals such as a peeler or cutter. If detected, the optional peripherial will be used without further configuration.

PRINTER TYPE

CONTINUOUS TEAR OFF DISPEN SER CUTTER LINERLESS

BACKFEED MOT ION

AFT ER BEFOR NONE

REWINDER

ON OFF

PRINT METHOD

TRANSFER DIREC T

Allows the choice of continuous feed or tear-off operation. If the relative accessories have been correctly installed, their respective options will be displayed.

Allows the determination of wheather a backfeed motion will be applied. If so, the selection of before or after the printing of each label.

Allows the internal rewinder option to be turned activated or deactivated as applicable.

Allows the printer to be switched to operate in the thermal transfer or direct thermal mode as desired.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-26

Unit 4: Operation

PITCH SEN SOR

ENABLE DISABLE

SENSOR T YPE

I-MARK1 GAP I-MARK2

HEAD CHECK

ENABLE DISABLE

ADVANCED MODE (4-3)

MENU DESCRIPTION

Allows the pitch sensor to be activated or deactivated as circumstances dictate.

Allows the reference sensor to be selected relative to the media type to be used.

This feature determines the integrity of the print head elements when enabled. A few labels will be printed before a print head error is displayed.

HEAD CHECK

NORMAL BARCODE

EXTERNAL SI GNAL

ENABLE DISABLE

EXTERNAL SI GNAL TYPE1 TYPE2 TYPE3 TYPE4

EXTERNAL R EPRINT

ENABLE DISABLE

This screen will appear if the head check feature has been selected. Choose for the head check to be performed unconditionally or only when barcodes are being printed.

Previously printed barcodes should be scanned following an error to determine their functionality.

Set this feature to enable or disable the printer’s external signal communication port. If the port is enabled, data can be sent and received using an appropriate device plugged into the EXT port.

Appears only if the printer’s external signal feature has been enabled to allow selection of the output signal. For information on which type to choose, refer to the Programming Reference for guidance.

Allows configuration as to whether the reprint function may be activated via the external signal port.

The printer can be set to automatically go into the online mode when powered on. Otherwise, the printer starts in the offline

AUTO ONLINE

YES NO

state and must be manually placed online before it is ready to print.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-27

Unit 4: Operation

MENU DESCRIPTION

AUTO ONLINE FEED

YES NO

FEED ON ERROR

YES NO

PROT OC OL COD E

STANDARD NON-STANDARD

ADVANCED MODE (4-3)

This feature allows one label to be fed upon the printer being powered on. Enable or disable as desired.

This feature allows one label to be fed following an error being corrected and the printer going online.

The ESC sequence in SBPL commands may be defined as standard (using non-printable code 1BH) or non-standard (some other user code).

SEMBL MODE AUTO START

YES NO

START PR OGRAM

OWN_ PR OG.BAS SAMPLE_1.BAS

The printer may be set to go to SEMBL Mode automatically (to execute a preloaded Basic program) upon being powered on.

If the SEMBL Mode auto-start feature is enabled, this screen will appear to permit specification of the program to be executed.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-28

Unit 4: Operation

ONLIN E QTY: 000000

OFF LINE 000000

INTERFACE MODES (4-4 THROUGH 4-8)

MENU DESCRIPTION

Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display indicates the number of labels remaining to be printed.

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Is the premiere screen of the Interface Mode. Interface Mode allows the parameters to be set for the printer to communicate with a host and vise-versa.

INT ERF ACE C ARD SETT ING

YES NO

INT ERF ACE C ARD SETT ING

CARD1 CARD2

PROT OCOL

STAT US4 STAT US5

ITEM NO CHECK

ENABLE DISABLE

Select yes if an interface card for bi-directional communication will be configured.

This menu allows the identification of which installed interface card is used for bi-directional communication/printing. The remaining card, by default, is assigned to the mini-LAN card for transmitting printer status information to a LAN.

• CARD 1: Normal interface card.

• CARD 2: Mini-LAN

Allows item number check to be enabled or disabled. Will only appear when Status5 is set for protocol.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-29

Unit 4: Operation

MENU DESCRIPTION

BCC CHECK

ENABLE DISABLE

RECEIVE BUFFER

MULTI 1ITEM

IEEE1284 ACK SIGNAL

00.5 µs

INTERFACE MODES (4-4 THROUGH 4-8)

Allows BCC check to be enabled or disabled. Will only appear when Status5 is set for protocol.

Allows selection of the receive buffer type. Select MULTI for multiple buffer and 1ITEM for a single item buffer. Will only appear if RS232C, RS422/485, IEEE1284, or Centronics interface is installed unless the card is set for RS232C, RS422/ 485, or Centronics is set for protocol.

Allows setting for ACK width of IEEE1284 interface. Display will appear when the IEEE1284 interface is present and one item is selected as a receive buffer.

IGNORE CR/LF

YES NO

IGNORE CAN/DLE

YES NO

DATA PORT

CARD1 CARD2

STAT US PORT

ENABLE DISABLE

Determines whether the print data code requires deletion. Hexadecimal graphic data will not be deleted. Select YES to delete all carriage return (CR) and line feed (LF) commands in the data stream including graphics and 2D bar codes.

This feature is used primarily to maintain compatibility with earlier models of SATO printers.

Allows 1 byte command such as CAN and DLE code to be deleted. Will only appear when the communication protocol is STATUS4 (for overseas precifications).

Allows select of the port to receive print data. CARD1 will receive data sent from the exsting interface and CARD2 will receive print data from the Mini LAN. When print data is received from a port different from the specified setting, the data will be dleted.

Use this setting to enable or disable the status return port. The interface card which is not being used as the data input port is the status return port. This selection should be relative to the setting of the prior menu.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-30

Unit 4: Operation

RS-232C/422/485 CONFIGURATION

DIPSW LCD

BAUDRATE

2400 4800 9600 19200

PARIT Y BIT

NONE ODD EVEN

INTERFACE MODES (4-4 THROUGH 4-8)

MENU DESCRIPTION

Allows determination of which method of configuration has priority; the relative dip switch or the LCD menu. This screen is displayed only when the applicable interface card is installed.

Allows selection of the baud rate. Will only appear when the RS232C interface is installed and the LCD option is chosen from the prior menu.

Allows setting of the Parity Bit for the RS232C interface. Will not display if the dip switch priority option is chosen. The interface card must be installed.

STOP BIT

1BIT 2BIT

CHAR ACT ER BIT

7BIT 8BIT

PROT OCOL

READY/BUSY XON/OFF STAT US2 STAT US3 STAT US4 STAT US5 MULTIDROP

CENTRONICS ACK SIGNAL

ON OFF

Allows Stop Bit selection for the RS232C interface. Will not display if the dip switch priority option is chosen.

Allows selection of the data length for the RS232C interface. Will not display if the dip switch priority option is chosen.

Allows setting of communication protocol. Will only appear if RS232C or RS422/485 interface is installed (except if the relative dip switch is set with either as the priority).

Allows setting for output timing of ACK signal for Centronics interface. Select ON for output outside the busy signal and OFF for inside the busy signal. Will only display if the Centronics interface is installed.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-31

Unit 4: Operation

MENU DESCRIPTION

CENTRONICS FAULT SIGNAL

ON OFF

WIRELESS MOD E

802.11 Ad Hoc Ad Hoc Infrastructure

SSID

1234567890ABCDEF

INTERFACE MODES (4-4 THROUGH 4-8)

Allows setting for output timing of fault signal for Centronics interface. Select ON for synchronous output with Select signal and OFF with asychronous outputs with Select signal. Will only display if the Centronics interface is installed.

Allows the selection of the desired communication mode. Will only appear if mini-LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot.

This display allows setting for SSID of wireless LAN. English (uppercase/lowercase) and number can be entered up to 32 digits. This display will only appear if wireless LAN is installed. Will not appear if Card is selected as the priority. Will become active upon power reboot.

CHANNEL

01

STAT US REPLY T IMING

ENG CYCLE

LAN CONFIGURATION

CARD LCD

IP ADDRESS

0. 0. 0. 0

This menu allows channel selection for wireless LAN. This display will only appear if wireless LAN is installed. Will not appear if Card is selected as the priority. Will become active upon power reboot.

Allows selection of the timing of returning status data to the host. ENQ will return the data on status after receiving a status request (ENQ) from the host. CYCLE will return a status from the printer to the host at intervals of 500ms. Will only appear when LAN or wireless LAN is present and if selecting Status 4 for communication protocol.

Allows determination of whether the interface card or the LCD will take priority presidence. Will become active upon power reboot.

Allows setting of the IP address. This display will not appear if any LAN interface is present or Card is not selected in the prior menu. Will become active upon power reboot.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-32

Unit 4: Operation

SUBNET MASK

0. 0. 0. 0

GATEWAY ADDRESS

0. 0. 0. 0

PORT N UMBER 1

01024

INTERFACE MODES (4-4 THROUGH 4-8)

MENU DESCRIPTION

Allows setting of the subnet mask. This display will only appear if any LAN interface is present and the Card option is not selected in the prior menu. Will become active upon power reboot.

Allows setting of the gateway address. Will only appear if any LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot.

Allows configuration of port number 1 for LAN. Will only appear if mini-LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot. Values already in use for ports 2 and 3 cannot be reassigned.

PORT N UMBER 2

01024

PORT N UMBER 3

01024

PROT OCOL

STAT US3 STAT US4 STAT US5

Allows configuration of port number 1 for LAN. Will only appear if mini-LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot. Values already in use for ports 1 and 3 cannot be reassigned.

Allows configuration of port number 1 for LAN. Will only appear if mini-LAN interface is present. Will not appear if Card is selected as the priority. Will become active upon power reboot. Values already in use for ports 1 and 2 cannot be reassigned.

Allows setting of communication protocol.

STATUS 3: Will only appear if RS232C, RS422/485, LAN, or Wireless LAN interface is installed (except if the relative dip switch is set with the RS interfaces as the priority).

STATUS 4: Will only appear if RS232C, RS422/485, LAN/ Wireless LAN, IEEE1284, or USB interface is installed (except if the relative dip switch is set with the RS interfaces as the priority).

STATUS 5: Will only appear if RS232C, LAN/Wireless LAN, IEEE1284, or USB interface is installed (except if the relative dip switch is set with the RS interfaces as the priority).

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-33

Unit 4: Operation

MENU DESCRIPTION

ONLIN E QTY: 000000

OFF LINE 000000

CARTRIDGE MODE (4-9)

Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display indicates the number of labels remaining to be printed.

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Is the premiere screen of the Cartridge Mode. SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.

Use the keys of the printer’s operator panel to select and enter the required options.

Clears the memory cartridge of all of its contents.

CARTRIDGE FORMAT

YES NO

FORMAT START

YES NO

CARTRIDGE FORMAT COMPLETED PRESS ENTER KEY

If yes was selected at the CARTRIDGE FORMAT screen, this display allows the initialization process to start or be cancelled.

If YES was selected on the FORMAT START screen, formatting progress may be monitored here. No entry is required at this screen.

Press CANCEL to abort formatting.

Appears when formatting is complete.

Press ENTER to return to the Normal Mode.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-34

Unit 4: Operation

SEMBL MODE AUTO START

YES NO

ONLIN E QTY:000000

OFF LINE QTY:000000

SEMBL MODE (4-10)

MENU DESCRIPTION

Displays the operational status of the printer. Also displays the remaining quantity to be printed.

Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display indicates the number of labels remaining to be printed.

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

START PR OGRAM

FIRST.BAS SECOND.BAS

Is the premiere screen of the SEMBL Mode. SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.

Use the keys of the printer’s operator panel to select and enter the required options.

Permits the selection of the software program stored in the printer’s memory that will be executed and used when the SEMBL Mode is started.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-35

Unit 4: Operation

MENU DESCRIPTION

TEST PRINT MODE

CONFIGURATION BARCODE HEAD CHECK MEMORY FONT FACTORY

TEST PRINT SIZE

10 mm

TEST PRINT MODE (4-11)

Is the premiere screen of the test print mode. To view this screen and access this mode, press and hold the FEED key while powering on the printer.

• Configuration: The printer’s configuration setting.

• Barcode: The printer’s installed barcodes.

• Head Check: A pattern to check print head elements.

• Memory: The contents of the memory cartridge.

• Font: The contents of the installed fonts.

• Factory: A factory test label will be printed.

This screen only appears if Configuration, Barcode, or Head Check was chosen in the previous menu. The increments of measurement are 1cm.

TEST PRINT SIZE

LARGE SMALL

TEST PRINT PRESS ENTER KEY

For factory test prints, this screen appears instead of the previous screen for setting print size.

Large (10cm) and small (4cm) print sizes are the only two options.

Pressing ENTER will initiate continuous test printing. Pressing ENTER again will suspend printing.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-36

Unit 4: Operation

DOWNLOAD WAITING

DOWNLOAD MODE (4-12)

MENU DESCRIPTION

Displays Confirms the printer is on stand-by for receiving download data. The doewnloaded data received from the host shall be written in the memory cartridge or the main ROM. No entry is required.

Downloading progress may be monitored here. No entry is required at this screen.

DOWNLOADING

DOWNLOAD COMPLETE PRESS ENTER KEY

Press CANCEL to abort downloading.

Displays when the download process is complete. Press ENTER to exit.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-37

Unit 4: Operation

MENU DESCRIPTION

ONLIN E QTY: 000000

OFF LINE 000000

SELECT DUMP DATA

RECEIVE DATA RECEIVE BUFFER

HEX DUMP MODE (4-13)

Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display indicates the number of labels remaining to be printed.

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Is the premiere screen to the Hex Dump Mode. The contents of the print buffer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed data is inumerated in the first column, the second column contains the data in hexadeicimal format, and the right column contains the same data in ASCII format.

Only one type of data will be printed at a time. This screen allows the seletion of the data to be printed. Repeat the hex dump process to print the other type of data if required.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-38

Unit 4: Operation

BOOT DOWNLOADER INTERFACE CARTRIDGE

SELECT INTERFACE CARD1 CARD2

PROGRAM DOWNLOAD

BOOT DOWNLOAD MODE (4-14)

MENU DESCRIPTION

Allows selection of the download method.

Displays the port that receives the download data.

• Interface: Receiving data from extended interface.

• Cartridge: Receiving data from Mini-LAN.

Allows confirmation of download.

YES NO

Displays the printer is stand-by waiting for download.

PROGRAM DOWNLOAD

READY

Displays download progress. Data entry is not required.

PROGRAM DOWNLOADING

0100

Confirms successful execution.

PROGRAM DOWNLOAD COMPLETED PRESS ENTER

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-39

Unit 4: Operation

MENU DESCRIPTION

OFF LINE 000000

SAVING PRINT LOG

DATA SAVE START YES NO

DATA SAVE MODE (4-15)

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Initiates receive data save activity to the memory card.

Displays status of receive buffer being saved to memory cartridge.

COPYING

0100

Confirms completion of receive data save.

DATA SAVE COMPLETED

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-40

Unit 4: Operation

DEFAULT MODE

PRINTER SETTING ALT. PROTOCOL

DEFAULT MODE PRINTER SETTING

YES NO

DEFAULT ALT. PROTOCOL

DEFAULT SETTINGS MODE (4-16)

MENU DESCRIPTION

Allows selection of data to be initialized.

Confirms selection.

Confrims the initialization of protocol code.

YES NO

DEFAULT SETTING COMPLETED

PLEASE POWER OFF

Confirms the completion of printer setup and protocol codes.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-41

Unit 4: Operation

MENU DESCRIPTION

OFF LINE 000000

CANCEL PRINT JOB YES NO

CANCEL PRINT JOB COMPLETED

PRINT CANCEL MODE (4-17)

Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.

Print data that has previously been received, can be cleared. If YES is selected, the print data will be deleted and then the printer will go offline. If the NO option is selected, the printer will go offline without deleting data.

This screen indicates that the received data has been deleted. Will display for 3 seconds and then the printer will go offline.

PRINT DENSITY DEFAULT MODE (4-18)

MENU DESCRIPTION

Confirms the print head density or appears when switching from

HEAD CHANGE 08->12 [dot / mm]

YES NO

PASSWORD

0000

DEFAULT SETT ING COMPLETED PLEASE POWER OFF

a print head witrh one density to another.

Allows the entry of a password to gain access. Will only display if the SET PASSWORD display of the SErvice Mode is turned on.

Confirms completion.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-42

Unit 4: Operation

MAINTENANCE MODE

SERVIC E MODE FACTORY MODE

SENSOR LEVEL I-MARK X.XV

LEVEL OFFSET 50

SERVICE MODE (4-19)

MENU DESCRIPTION

The Maintenance Mode is divided into two sections; the Service Mode and the Factory Mode.

The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options.

The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features.

Allows sensitivity adjustment of the eye-mark sensor.

Allows slice level adjustment of the eye-mark sensor.

SENSOR LEVEL I-MARK X.XV

SLICE LEVEL 1.0V

SENSOR LEVEL GAP X.XV

LEVEL OFFSET 50

SENSOR LEVEL GAP X.XV

SLICE LEVEL 50

LABEL NEAR END

ENABLE DISABLE

Allows penetrating sensor adjustment of the gap sensor.

Allows slice level adjustment of the gap sensor.

Select the ENABLE option to set the printer to automatically notify when media is nearly exhausted.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-43

Unit 4: Operation

MENU DESCRIPTION

RIBBON TENSION ADJUST MENT

ENABLE DISABLE

FUNCTION KEY

NONE REPRINT SBI MODE

FUNCTION KEY

NONE REPRINT SBI MODE

SERVICE MODE (4-19)

T o enable or disable the control of ribbon rewind speed.

When enabled, the printer will monitor ribbon usage and notify when the loaded ribbon is low.

Allows the setting of a function key.

FORWARD/BACKFEED DIST ANC E

DEFAULT 000mm

EXT 9PIN SELECT

MODE1 MODE2

PRIORITY SET TING

COMMAND INTERNAL

SET PASSWORD

ON OFF

Allows the backfeed distance to be set. If using thermal transfer for printing, set the feed distance less than 30mm to avoid detection of ribbon end by accident.

Allows selection output mode options. Mode 1 outputs signal in the status of existance/non-existance for the number of remaining labels to be printed. Mode 2 outputs signal in the status of online/offline.

Displays the validity/invalidity of command data for print darkness, print speed, start point correction, operation mode, print method, and sensor types.

Allows the password function to be enabled and disabled.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-44

Unit 4: Operation

COMPATIBLE MODE

ON OFF

PROGRAM COPY

YES NO

TRACE MODE

ON OFF

SERVICE MODE (4-19)

MENU DESCRIPTION

Determines whether or not the printer will be compatible with a previous printer.

Allows copying of firmware data.

Enables the display of an operating log as an icon in Normal Mode. The three types are DataReceived, DataEdit, and Print. Each icon will be over-written and cleared when going to Online Mode.

SAVE PRIN T L OG

ENABLE DISABLE

PROGRAM COPY

CARTRIDGE>ROM ROM>CARTRIDGE

CARTRIDGE->ROM COPY START

YES NO

ROM->CARTRIDGE COPY START

YES NO

Allows the print log to be saved in the memory cartridge. The cartridge must be installed to function.

Allows select of where firmware data will be copied.

Initiates the copying process.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-45

Unit 4: Operation

MENU DESCRIPTION

COPYING

CLEAR PRINT LOG

YES NO

OUTPUT PRINT LOG

ENABLE DISABLE

SERVICE MODE (4-19)

Confirms copying is in progress. Data entry not required.

Enables the print log to be dleted from the memory cartridge.

Enables the print log to be sent to the status port in real-time.

PROGRAM COPY COMPLETED PRESS ENTER KEY

Confirms the program has been copied.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-46

Unit 4: Operation

MAINTENANCE MODE

SERVIC E MODE FACTORY MODE

COUNTER CLEAR

NONE ALL HEAD CUT DISPEN SE

FACTORY MODE (4-20)

MENU DESCRIPTION

The Maintenance Mode is divided into two sections; the Service Mode and the Factory Mode.

The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options.

The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features.

Enables the printer’s internal counter to be initiated and reset . The counter options are : None, All, Head, Cut, and Dispense.

COUNTER INDICATION NONE LIFE HEAD CUT DISPEN SE

LIFE COUNTER

0. 0 M

HEAD COUNTER [1] 0. 0 M [2] 0. 0 M [3] 0. 0 M

Allows view of cycles recorded by the printer’s internal counter.

Enables view of the printer’s internal life counter.

Displays values for the head counter.

Displays values for the cutter counter.

CUT COUNTER

0

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-47

Unit 4: Operation

MENU DESCRIPTION

DISPEN SE COUNTER

0. 0 M

SERIAL NO

S/N 00000000

MAIN PCB REVISION

FACTORY MODE (4-20)

Displays values for the dispenser counter.

Enables the printer’s serial number to be recorded within the printer.

Enables the revision number of the main circuit board to be recorded.

REV 0. 0

INT ERF ACE C ARD REVISION

REV 0. 0

TEST PRINT

YES NO

PRINT SIZE

SMALL LARGE

Enables the revision number of the interface card to be recorded.

Initiates test printing.

Enables the print size to be selected.

Confirms factory test printing is underway.

TEST PRINT PRESS ENTER KEY

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-48

Unit 4: Operation

OPERATIONAL ADJUSTMENTS

These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function.

POTENTIOMETER DESCRIPTION/PROCEDURE

VOLUME Adjusts the audible decimal level for error indication. Power on

the printer, place on-line, and open the print head. When the beep is emitted, adjust the volume level accordingly.

PITCH Is to be used in conjunction with the configuration adjustments.

Make course adjustments there and then fine tune here. If unable to achieve the desired setting here, the course adjustment must be reset. Adjust this potentiometer as labels are being printed. Allow two labels to be printed for each adjustment to ensure a desired setting.

Adjustment of the PITCH potentiometer will affect the print offset postion. Thusly, if using a dispenser or cutter, adjust the Offset first and then the Pitch.

OFFSET The offset adjustment is used to reposition the media for

printing following advancement for dispensing or cutting. A label is printed, it is fed forward for dispense, the printer retracts the remaining media (offset) to print the next label. To preform this adjustment:

1. Power On the printer.

2. Press the LINE key to place printer offline.

3. Advance to the User Mode and press ENTER.

4. Adjust the OFFSET potentiometer.

5. Press the FEED key to feed another label.

6. Repeat steps 3 and 4 until properly adjusted.

7. Press the LINE key to bring the printer back online.

DARKNESS Is used to adjust the darkness or lightness of the printed image

and should be used in conjunction with the configuration adjustments. Make course adjustments there and then fine tune here. If unable to achieve the desired setting here, the course adjustment must be reset.

Adjust this potentiometer as labels are being printed. Allow two labels to be printed for each adjustment to ensure a desired setting.

NOTE: The two Figures that follow are provided to identify reference positions to assist in the operational adjustment process.

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-49

Unit 4: Operation

Eye-Mark Sensor

Transmittor / Paper End

0.69"

0.25"

Sensor

LABEL PRINT DIRECTION

Invalid Are a fo r Pr int

0.63"

0.79"

0.64"2.05"

0.45"

Print Width: 4.09"/4.20"

Print Head

Dispenser

Tear-Off

Cutter

Figure 4-21, Sensor & Accessory Positioning

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-50

Unit 4: Operation

CONTINUOUS MODE

Base Print Position

TEAR-OFF MODE

Base Pr int & T ear-

Off Po sition

REFLECTIVE SENSORTRAN SMISSI ON SENSOR

REFLEC TIVE SENSORTR ANSMISSION SEN SOR

TRANSMISSION SENSOR

CUTTER MODE

Base Print Position

Base Print & Cut

Position

DISPENSE MODE

Base Print Position

Base D ispen se Position

Base Print &

Dispe nse Po sition

LINERLESS MODE

Base Print Position

REFLEC TIVE SENSORTR ANSMISSION SEN SOR

REFLEC TIVE SENSOR

REFLECTIVE SENSOR

LABEL PRINT DIRECTION

Base C ut Positio n

Figure 4-22, Print Base Reference Position

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-51

Unit 4: Operation

SATO GT4xxe Series Operator Manual PN 9001138C Page 4-52

TROUBLESHOOTING

• Error Signals

• Troubleshooting Table

• Interface Troubleshooting

• Test Print Troubleshooting

• Sensor Locations

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-1

Unit 5: Troubleshooting

ERROR SIGNALS

Error No. LCD Display Description

Machine Error

01

02

03

04

Cause:

Remedy:

Alarm sound:

External signal:

Flash ROM Error

Cause(s):

Remedy:

Alarm sound:

External signal:

Parity Error

Cause(s):

Remedy:

Alarm sound:

External signal:

Overrun Error

Cause(s):

Remedy:

Alarm sound:

External signal:

Circuit board problem.

Contact a sales outlet, dealer, or service center.

One long beep.

Machine error.

1. Flash ROM cannot be accessed.

2. Illegal firmware operation requested by software.

Contact a sales outlet, dealer, or service center.

One long beep.

Machine error.

1. RS-232C communication settings fail parity check.

2. Error in cable connection.

Ensure correct communication cables and settings.

Three short beeps.

Machine error.

1. RS-232C communication settings exceed legal values.

2. Error in cable connection.

Check and correct communication cables and settings.

Three short beeps.

Machine error.

Framing Error

Cause(s):

05

Remedy:

Alarm sound:

External signal:

Buffer Overflow error

Cause(s):

06

Remedy:

Alarm sound:

External signal:

1. Incorrect frame size for the RS-232C settings.

2. Cable connection trouble.

Check and correct communication cables and settings.

Three short beeps.

Machine error.

1. Size of received data exceeds size of receiving buffer.

2. Mismatched send/receive communication protocols.

Establish the correct communication protocol.

Three short beeps

Machine error

SATO GTxxe Series Operator Manual PN 9001138C Page 5-2

Unit 5: Troubleshooting

ERROR SIGNALS

Error No. LCD Display Description

Head Open error

07

08

09

10

Cause(s):

Remedy:

Alarm sound:

External signal:

Paper End error

Cause(s):

Remedy:

Alarm sound:

External signal:

Ribbon End error

Cause(s):

Remedy:

Alarm sound:

External signal:

Sensor error

Cause(s):

Remedy:

Alarm sound:

External signal:

1. The head unit is not properly latched.

2. Malfunctioning head-open switch.

Properly latch the print head and/or replace the switch.

Three short beeps.

Machine error.

1. The media supply has run out.

2. The media is not set correctly.

Set the media correctly.

Three short beeps.

Paper end.

1. The ribbon supply has run out.

2. The ribbon has been damaged.

1. Set the ribbon correctly.

2. Clean the ribbon path.

Three short beeps.

Ribbon end.

1. Incorrectly adjusted paper sensor.

2. Incorrectly selected media sensor.

3. Erratic paper flow.

1. Adjust sensitivity of paper sensor.

2. Select correct sensor type for media being used.

3. Clean the paper path to establish a smooth paper flow.

Three short beeps

Machine error

Head related error

There is a problem with the print head.

Clean and/or replace print head.

One long beep.

Machine error.

11

Cause:

Remedy:

Alarm sound:

External signal:

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-3

Unit 5: Troubleshooting

ERROR SIGNALS

Error No. LCD Display Description

Memory Writing error

12

13

14

Cause(s):

Remedy:

Alarm sound:

External signal:

Memory Reading error

Cause:

Remedy:

Alarm sound:

External signal:

Download Data Error

Cause(s):

Remedy:

Alarm sound:

External signal:

1. Memory cartridge is not inserted.

2. Memory space is exhausted.

3. Read/Write operation has failed.

4. Memory is not properly formatted.

1. Ensure memory cartridge is installed.

2. Ensure sufficient memory space is available.

3. Replace the memory cartridge.

4. Format or reformat the memory cartridge.

One long beep.

Machine error.

Memory space is exhausted.

Delete unnecessary data to free up memory space.

One long beep.

Machine error.

1. Received invalid download.

2. There is no download area.

1. Ensure the download data is correct.

2. Ensure the download data size is correct.

One long beep.

Machine error.

Cutter error

Cause(s):

Remedy:

15

Alarm sound:

External signal:

Cutter Open error

Cause(s):

16

Remedy:

Alarm sound:

External signal:

The cutter unit is jammed or clogged.

1. Cutter blade did not returned to the home position. Clean the cutter unit and clear any paper jams.

2. Press FEED to reinstate proper cutter blade position.

Three short beeps.

Machine error.

1. The upper bracket of the cutter unit is open

2. The sensor is malfunctioning

Close the upper bracket of the cutter unit.

Three short beeps

Machine error

SATO GTxxe Series Operator Manual PN 9001138C Page 5-4

Unit 5: Troubleshooting

ERROR SIGNALS

Error No. LCD Display Description

BCC Check error

17

18

19

20

Cause:

Remedy:

Alarm sound:

External signal:

Item Number error

Cause:

Remedy:

Alarm sound:

External signal:

Winding Full error

Cause(s):

Remedy:

Alarm sound:

External signal:

Head Density error

Cause(s):

Remedy:

Alarm sound:

External signal:

BCC attached to sending data (for an item) is different.

Ensure the data communication settings are correct.

Three short beeps.

Machine error.

The sequence number of present and past print data (for an item) does not match.

Ensure data communication settings are correct.

Three short beeps.

Machine error.

1. The label rewinder needs to be emptied

2. The sensor is malfunctioning

Remove the wound label.

Three short beeps

Machine error

1. The print head is not correctly installed.

2. An unsupported print head is installed.

Ensure the print head is suitable for use with this printer and that it is properly installed.

Three short beeps.

No output.

Kanji ROM error

Invalid Kanji data has been read from the Kanji ROM

Ensure the Kanji ROM has been properly installed.

Three short beeps

Machine error

21

Cause:

Remedy:

Alarm sound:

External signal:

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-5

Unit 5: Troubleshooting

ERROR SIGNALS

Error No. LCD Display Description

RFID Tag error

23

24

Cause:

Remedy:

Alarm sound:

External signal:

RFID Tag error

Cause:

Remedy:

Alarm sound:

External signal:

RFID Protect error

Cause:

Remedy:

Alarm sound:

External signal:

Non-Lock Error

Cause:

Remedy:

Alarm sound:

External signal:

Difficulties writing into RFID tag.

Write information in another RFID tag.

Three short beeps.

Machine error.

Difficulties writing into the RFID tag.

Replace the RFID tag. Press the Line key to retry.

Three short beeps.

Machine error.

The RFID tag is write-protected.

Replace the tag with one that is not write-protected.

Three short beeps.

Machine error.

The knob of the ribbon-winding unit is not locked.

Lock the knob of the ribbon-winding unit.

Three short beeps.

Machine error.

SATO GTxxe Series Operator Manual PN 9001138C Page 5-6

Unit 5: Troubleshooting

TROUBLESHOOTING TABLE

IMAGE VOIDS

Damaged print head. Replace print head.

Damaged electronics. Replace circuit board.

Damaged or worn platen roller. Replace platen roller.

Vertical line in printed image. Dirty or defective print head.

LIGHT PRINT IMAGES

Low print head energy/darkness. Adjust darkness control.

Low print head pressure. Adjust head balance.

Foreign material on print head. Clean print head and platen roller.

Poor head alignment. Align print head as required.

Excessive print speed. Reduce print speed setting.

UNEVEN PRINT DARKNESS

Unbalanced print head. Ensure correct balance.

Worn platen roller. Replace platen roller as required.

Dirty print head. Clean as necessary.

SMEARED PRINT IMAGES

Poor label quality. Use high quality label stock.

Foreign material on print head and platen roller.

Foreign material on labels. Use high quality label stock.

Excessive print head energy. Adjust darkness control.

Excessive print speed. Adjust as speed as required.

Excessive head pressure. Adjust head balance.

Clean print head and platen roller.

NO LABEL MOVEMENT

Loose timing belt. Ensure motor mount screws are tight, belt properly tensioned.

Incorrect label pitch sensor selected. Select the correct label sensor type.

No voltage output. Replace fuse on main circuit board. Test power supply and

replace as required.

Drive motor not operating. Ensure wiring harness connection. Replace as necessary.

Defective main board. Troubleshoot board and replacee as nwecessary.

NO PRINTED IMAGE

Print head is disconnected. Ensure print head wiring harness is connected on each end.

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-7

Unit 5: Troubleshooting

NO PRINTED IMAGE

No voltage output. Test power supply and replace as necessary.

Damaged print head. Replace print head.

Damaged electronics. Replace circuit board.

Interface problems. Check. Refer to relative instructions below.

Data input error. Ensure correct data stream.

LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL

Power cable issues. Ensure properly connected. Ensure not defective.

Incorrectly positioned display potentiometer.

Defective power supply. Troubleshoot and replace components as necessary.

Adjust as required.

MEANDERING MEDIA

Incorrectly loaded media. Ensure correct loading.

Improperly adjusted media guides. Adjust as required.

Unbalanced print head. Adjust as required.

Worn or improperly adjusted platen roller. Adjust. Replace as required.

PRINTER CREATES A BLANK LABEL

Data input error. Ensure correct data stream.

Improper media selected. Ensure correct media is in use.

Disconnected print head. Cycle off power and ensure proper connection.

Defective print head. Replace print head as required.

Defective main board. Replace main board as required.

INCORRECT LABEL POSITIONING

Incorrect sensor selection. Ensure the correct sensor is selected.

Improper sensor adjustment. Adjust as required.

Incorrect media in use. Ensure the correct media is being used.

Data input error. Ensure correct data stream.

SATO GTxxe Series Operator Manual PN 9001138C Page 5-8

Unit 5: Troubleshooting

INTERFACE TROUBLESHOOTING

This unit provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated.

PARALLEL INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

Ensure a IEEE1284 printer cable is being used.

Ensure the host’s peripherial settings are set to ECP for faster throughput. Refer to the computer manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either locate between the start (<ESC>A and the stop (<ESC>Z) commands.

Replace the interface board with another to isolate the problem.

Replace the interface baord permanently if determined to be the problem.

RS232 SERIAL INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the correct interface module is correctly installed. Run self-test to verify.

Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.

Ensure the serial cable is not defective.

Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those being sent from the host computer.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either locate between the start (<ESC>A and the stop (<ESC>Z) commands.

Replace the interface board with another to isolate the problem.

Replace the interface baord permanently if determined to be the problem.

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-9

Unit 5: Troubleshooting

LAN EHTERNET INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there ma y be a hardware problem.

Ensure the serial cable meets specifications and is correctly connected at each end.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related senarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.

UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:

Click on Start, Settings, and then Control Panel.

Click on System within the new window.

Click on the Device Manager tab.

Ensure that the View Device By Type is checked.

Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

Reboot the PC and the printer.

Contact Microsoft technical support for further assistance as required.

SATO GTxxe Series Operator Manual PN 9001138C Page 5-10

Unit 5: Troubleshooting

TEST PRINT TROUBLESHOOTING

Chapter provides instruction on special printing to identify and resolve specific print problems.

HEX DUMP Allows the operator to determine if there were

problems in the downloading of data.

TEST LABEL Allows the operator to identify specific problems

regarding mechanical performance and setup.

HEX DUMP MODE

The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity.

POWER

ENTER

Receive Data

ENTER

ONLI NE 000000

LINE

ONLI NE QTY: 000000

ENTER LINE

CANCEL ENTER

SELECT DUMP DATA

RECEIVE DATA RECEIVE BUFFER

CANCEL

RECEIVE DATA/

RECEIVE BUFFER

OFF LINE 000000

Receive Buffer

ENTER

OFF LINE 000000

LINE

Hex

Dump is

printed

Figure 5-1, Hex Dump Mode

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-11

Unit 5: Troubleshooting

TEST LABEL PRINTING

The test label is designed to assist in the identification of print problems. Follow the flow chart provided below to perform this activity.

FEED + POWER

Printe r

beeps

TEST PRIN T MOD E

CONFIGURATION BARCODE

Press or

+ ENTER

Scrolls options

TEST PRIN T MOD E

CONFIGURATION

TEST PRIN T MOD E

BARCODE

TEST PRIN T MOD E

HEAD CHEC K

TEST PRIN T MOD E

MEMORY

TEST PRIN T MOD E

FONT

TEST PRIN T MOD E

FACTORY

TEST PRINT SI ZE

10 mm

TEST PRINT PRESS ENTER KEY

TEST PRINT SI ZE

LARGE SMALL

ENTER

Test Prints

Power off to

cease printing.

Figure 5-2, Test Print Mode

SATO GTxxe Series Operator Manual PN 9001138C Page 5-12

Unit 5: Troubleshooting

NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance.

Compare this scale on each

side to ensure the print is

evenly spaced horizontally .

Visually inspe ct

these rows for voids

indicating defective

head elements.

Line sharpness is

determined by print

speed and darkness.

SAMPLE TEST LABEL

Label Content s Will Vary D epending on Test Label Type .

D S W 3D S W 2D S W 1

N O N E

Clear line in pr int

indicates the ribbon

was wrinkled during

printing.

Figure 5-3, Sample Test Label

Displays the dip

switch setting s at

the time of print.

Compare this scale on each

side to ensure the print is evenly spaced vertically .

SATO GT4xxe Series Operator Manual PN 9001138C Page 5-13

Unit 5: Troubleshooting

SENSOR LOCATIONS

This chapter provides a diagram identifying the locations of the printer’s various sensors. Refer to the diagram provided below.

0.69"

0. 25 "

Eye-Mark Sensor

Transmittor / Paper End

Sensor

Invalid Area for Print

0.63"

0.79"

0.64"2.05"

0.45"

LABEL PRINT DIRECTION

Print Width: 4.09"/4.20"

Print H ead

Dispenser

Tear-Off

Cutter

Figure 5-4, Sensor Locations

SATO GTxxe Series Operator Manual PN 9001138C Page 5-14

MAINTENANCE

• Cleaning Procedures

• Replacement Procedures

• Adjustment Procedures

SATO GT4xxe Series Operator Manual PN 9001138C Page 6-1

Unit 6: Maintenance

CLEANING PROCEDURES

Cleaning of the printer is a necessary maintenance activity to ensure print quality and long printer life. There are two basic types of cleaning involved; the removal of loose debris and the removal of residue.

Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller until clean.

It is recommended that the printer be cleaned after the printing of every two rolls of labels.

WARNING: DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO COOL TO ROOM TEMPERATURE PRIOR TO CLEANING.

WARNING: EXERSIZE CARE WHEN CLEANING TO PREVENT PERSONAL INJURY. THE TEAR BAR HAS A VERY SHARP EDGE.

CAUTION: IF USING A PNEUMATIC BLOWER TO REMOVE DEBRIS

FROM THE PRINTER, EXERSIZE CARE TO PREVENT PRINT HEAD DAMAGE.

SATO GT4xxe Series Operator Manual PN 9001138C Page 6-2

Unit 6: Maintenance

REPLACEMENT PROCEDURES

This unit contains step-by-step instructions for the removal and replacement of all primary components and sub-assemblies.

PRINT HEAD REPLACEMENT

If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments.

1 Switch off the printer and disconnect the power supply cord.

2 Open the top housing cover.

3 Press print head release lever (1, Figure 6-1) to the right.

4 Carefully lower and withdraw defective print head (2) from print assembly (3).

5 Disconnect the two wiring harnesses from defective print head (2).

6 Connect the two wiring harnesses to replacement print head (2, Figure 7-1b).

7 Insert replacement print head (2) into print assembly (3) and lift into position.

1

3

2

Figure 6-1a, Print Head Replacement

NOTE: Lift the left end of head bracket (4) onto shaft (5) first. Then lift the right end of head bracket (4) until it snaps into position.

8 Reset the head counter in accordance with the procedures enclosed.

9 Restore power and test print.

SATO GT4xxe Series Operator Manual PN 9001138C Page 6-3

Unit 6: Maintenance

5

4

3

2

Figure 6-1b, Print Head Replacement

PLATEN ROLLER REPLACEMENT

The platen roller is considered to be a high wear component due to its treading against the print media. This treading contact will eventually wear grooves into the rubber material and negatively effect print output.

1 Switch off the printer, disconnect the power supply cord.

2 Remove the side cover and lower front housing cover.

3 Remove one screw (1, Figure 6-2) securing platen roller assembly (2) to printer frame (3).

4 Withdraw worn platen roller assembly (2) from within the printer and insert its replacement.

5 Secure replacement platen roller assembly (2) to printer frame (3) using one screw (1).

6 Reconnect power supply cord, test cycle, and reattach/close all covers.

SATO GT4xxe Series Operator Manual PN 9001138C Page 6-4

Unit 6: Maintenance

3

1

2

Figure 6-2, Platen Roller Replacement

SATO GT4xxe Series Operator Manual PN 9001138C Page 6-5

Unit 6: Maintenance

ADJUSTMENT PROCEDURES

This unit covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change.

PRINT HEAD ALIGNMENT

Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the printed image to be consistent across the label.

To adjust the alignment, open the print head, turn the alignment dial, and print a test label. Repeat that process until remedy is achieved.

Alignment Dial

Figure 6-3, Print Head Alignment

SATO GT4xxe Series Operator Manual PN 9001138C Page 6-6

Sato GT424E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

INTRODUCTION

TECHNICAL DATA

INSTALLATION

TROUBLESHOOTING

MAINTENANCE