SATO GL4xxe Series,GL412e,GL408e,GL408 Operator's Manual

PN: 9001163B

GL4xxe Operator’s Manual

GL4xxe series

Read thisOperator’s Manual before and during the servicing of the

above product. Keep this document handy for future reference.

PN: 9001163B

SATO International Pte Ltd

438A Alexandra Road

#05-01/02

Alexandra Technopark

Singapore 1 19967

Tel: [phone]

Fax: [phone]

Email: [e-mail]

Be sure to ask your dealer about our maintenance contracts

to ensure peace of mind during your usage of SATO products

Version: SI-GL4xxe-01rB-11-11-OM

© Copyright 1994 – 2007

SATO International Pte Ltd

Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A

computing device. Operation of this equipment in a residential area may cause unacceptable
interference to radio and TV reception requiring the operator to take whatever steps are necessary to
correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form
whatsoever without the express permission of SATO. The materials in this document are provided for
general information and are subject to change without notice. SATO assumes no responsibilities for any
errors that may appear.

PN: 9001163B

Worldwide Contact Details

International Headquarters Americas

SATO INTERNATIONAL PTE. LTD

438A Alexandra Road #05-01/04,

Alexandra Technopark, Singapore 119967

Phone: [phone] Fax : [phone]

Email: [e-mail] m

SATO INTERNATIONAL AMERICA, INC.

(Regional HQ)

10350 Nations Ford Road Suite A,

Charlotte, NC 28273

Phone: [phone] Fax: [phone]

Email: [e-mail]

Americas

SATO AMERICA, INC.

10350 Nations For d Road Suite A,

Charlotte, NC 28273

Phone: [phone] Fax: [phone]

Email: [e-mail]

SATO LABELI NG SOLUTIONS AMERICA, INC.

1140 Windham Parkway, Romeoville, Illinois 60446

Phone: [phone] Fax : [phone]

Email: [e-mail]

Horticultural Division

930 Jimmy Ann Drive

Daytona Beach, FL 32 117

Phone: [phone] Fax: [phone]

Europe

SATO INTERNATIONAL EUROPE N.V.

(Regional HQ)

Leuvensesteenweg 369, 1932 Sint-Stevens-Woluwe, Brussels, Belgium

Phone: [phone] Fax: [phone]

Email: info@be.s a to - eu r op e.com

SATO UK LTD

Valley Road, Harwich, Essex England Co12 4RR,

United Kingdom

Phone: [phone] Fax : [phone]

Email : enquiries@satouk. c om

SATO LABELLING SOLUTIONS EUROPE GmbH

Ersheimer Straße 71,

69434 Hirschho rn, Germany

Phone: [phone] Fax: [phone]

SATO POLSKA SP Z O.O.

Ul. Wroclaws k a 123, 55-015 Radwanice

K/Wroclawia, Poland

Phone: [phone] Fax: [phone]

Email: [e-mail]

SATO FRANCE SAS

Parc D'Activities - Rue Jacques Messager - 59175 Templemars, France

Phone: [phone] Fax: [phone]

SATO IBERIA S.A.

Dels Corrals Nous, 35-39, Pol. Can Roqueta,

08202 - Sabadell, Barcelona, Spain

Phone: [phone] Fax : [phone]

Asia Pacific & Oceania

SATO INTERNATIONAL ASIA PACIFIC PTE. LTD.

(Regional HQ)

438A Alexandra Road #05-01/04,

Alexandra Technopark, Singapore 119967

Phone : [phone] Fax : [phone]

Email: [e-mail] m

SATO AUTO-ID MALAYSIA SDN. BHD.

No.25, Jalan Pemberita U1/49,

Temasya Industrial Park

Section U1, 40150 Shah Alam,

Selangor Darul Ehsan, Malaysia

Phone: [phone] Fax: [phone]

Email: [e-mail]

SATO ASIA PACIFIC PTE. LTD.

438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967

Phone: [phone] Fax: [phone]

Email: [e-mail]

SATO AUTO-ID (THAILAND) CO., LTD.

292/1 Moo 1 Theparak Road, Tumbol Theparak,

Amphur Muang, Samutprakarn 10270

Phone: [phone] Fax: [phone]

SATO SHANGHAI CO., LTD.

307 Haining Road, ACE Bldg, 10th Floor,

Hongkou Area,

Shanghai, China 200080

Phone: [phone] Fax: [phone]

SATO AUSTRALI A PTY LTD.

1/1 Nursery Avenue, Clayton Business Park (1508 Centre Road) Clayton

VIC 3168, Melbourne, Australia

Phone: [phone] Fax: [phone]

SATO NEW ZEALAN D LTD

30 Apollo Drive, Mairangi Bay

PO Box 305-031, Nor th Shore, Auckland, New Zealand

Phone: [phone] Fax: [phone]

For a full list of all SATO offices,
refer to www.satoworldwide.com

GL408-412e Operator’s Manual

TABLE OF CONTENTS

INTRODUCTION

About This Manual 1-2
General Description 1-3
Control Features 1-4

TECHNICAL DATA

Physical Characteristics 2-2
Enviromental 2-2
Power 2-2
Processing 2-2
Command 2-2
Interface Modules 2-2
Print 2-2
Sensing 2-3
Media 2-3
Ribbon 2-3
Regulatory 2-3
Character Font Capabilities 2-4
Barcode Capabilities 2-5

INSTALLATION

Unpacking & Parts Identification 3-2
Printer Installation 3-3

Site Location 3-3
Cable Connection 3-3
Media Selection 3-4
Media & Ribbon Loading 3-4

Operational Mode Selection 3-6

Continuous Mode 3-6
Tear-Off Mode 3-6
Cutter Mode 3-6
Dispense Mode 3-6
Linerless Mode 3-6

Interface Selection 3-8

RS232C High-Speed Serial Interface 3-8
IEEE1284 Parallel Interface 3-10
Universal Serial BUS (USB) Adapter 3-11
Local Area Network (LAN) Ethernet 3-11

802.11G Wireless 3-12
All Interfaces 3-14

Accessories Installation 3-22

Interface Installation 3-22
Flash Memory Card 3-22

GL408-412e Operator’s Manual

PRINTER CONFIGURATION

Printer Configuration 4-2
Configuration Modes 4-3

User Mode 4-3
Configuration Mode 4-4
Advanced Mode 4-5
Serial Interface Mode 4-7
Parallel Interface Mode 4-8
Centronics Interface Mode 4-9
Universal Serial BUS (USB) Interface Mode 4-10
Local Area Network (LAN) Interface Mode 4-11
Wirerless Local Area Network (WLAN) Interface Mode 4-12
PGL Emulation Mode 4-13
ZGL Emulation Mode 4-14
DGL Emulation Mode 4-15
TGL Emulation Mode 4-16
IGL Emulation Mode 4-17
Diagnostics Mode 4-18
Printer Management Mode 4-19
Misc Quick Menus 4-20

Display Intensity Adjustment 4-20

Buffer Clear 4-20

Soft Reset 4-21
Key Lock/Unlock 4-21

Menu Definition Tables 4-22

User Mode 4-22
Configuration Mode 4-26
Advanced Mode 4-29
Serial Interface Mode 4-39
Parallel Interface Mode 4-44
Centronics Interface Mode 4-47
Universal Serial BUS (USB) Interface Mode 4-50
Local Area Network (LAN) Interface Mode 4-52
Wirerless Local Area Network (WLAN) Interface Mode 4-56
PGL Emulation Mode 4-63
ZGL Emulation Mode 4-69
DGL Emulation Mode 4-72
TGL Emulation Mode 4-75
IGL Emulation Mode 4-78
Diagnostics Mode 4-82
Printer Management Mode 4-85
Misc Quick Menus 4-88

Display Intensity Adjustment 4-88

Buffer Clear 4-88

Soft Reset 4-88
Key Lock/Unlock 4-88

GL408-412e Operator’s Manual

TROUBLESHOOTING

Error Signal Troubleshooting 5-2
Troubleshooting Table 5-8
Interface Troubleshooting 5-10

Parallel Interface 5-10
RS232 Serial Interface 5-10
Universal Serial Bus (USB) Interface 5-10
LAN Ethernet Interface 5-11

802.11G Wireless Interface 5-11
Centronics Interface 5-11

Test Print Troubleshooting 5-12

Hex Dump Mode 5-12
Test Label Printing 5-12
Sample Test Label 5-13

MAINTENANCE

Cleaning Procedures 6-2
Replacement Procedures 6-3

Print Head 6-3
Fuse 6-4
Media Platen Roller 6-5

Adjustment Procedures 6-6

Label Sensor Positioning 6-6
Print Head Balance 6-7
Print Head Pressure 6-8
Print Head Alignment 6-9
Ribbon Guide 6-10
Ribbon Roller Alignment 6-11

Unit 1: Introduction

GL408-412e Operator Manual

1-1

INTRODUCTION

• About This Manual

• General Description

• Control Features

Unit 1: Introduction

GL408-412e Operator Manual

1-2

ABOUT THIS MANUAL

This manual is laid out consistent with the product discussed and provides all of the information required for printer
installation, configuration, operation, and light maintenance. Refer to this product’s Programming Reference
document for instructions on printer programming through a host system.

This manual also inc orporates the use of special informa tion boxes. Examples of these boxes and the type of
information provided in each, are below.

A comprehensive Table Of Contents provided at the front of this manua l facilitates rapid movement within . The
contents identify the different Units, Chapters, and some Sections. Each references the page number of their
commencement.

The pages of this manu al have embedded headers a nd footers to assist the user i n identifying his or her exact
position within the ma nual. The header provides the un it number followed by its name. The footer identifies the
product on the left, the page number in the center, and the manual’s part number to the right side of the page.

Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the
second identifies t he p age number within that unit. Page numb ers begin with the numeral one (1) at the beg in nin g
of a new unit and ascend sequentially.

WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
PERSONAL INJURY.

CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN

EQUIPMENT DAMAGE.

ATTENTION: Provides information that is deemed of special importance but will not
result in personal injury or product damage if unheeded.

NOTE: Provides helpful hints to assist in performing the tasks at hand.

LCD DISPLAY: Provides the specific display that should be visible on the LCD at that
point.

Unit 1: Introduction

GL408-412e Operator Manual

1-3

GENERAL DESCRIPTION

The GL4e Series prin ters are specif ically designe d for use in high- volume, label ing applicat ions demanding gr eat
reliability and around the clock operation. It’s aluminum chassis provides the needed corrosion resistance
demanded by some industrial applications. The coated interior frame provides strength and stability.

The stylish front ho using c ov er an d operator panel are both molded of ext ra -dur abl e, bla ck A BS plas ti c t o no t on ly
provide protection again st corrosive chemicals; but to also pr ovide a low-show, easy clean surface for unsightly
grim.

This printer model has the attr a ctive nes s desi red for co mme rci al ap pli c atio ns cou ple d with the mus c le expec te d of
an industrial printer.

Figure 1-1, Primary Components

Upper Print Assy

Rear Housing Cover

Front Housing Cover

Left Housing Cover

Lower Print Assy

Media Holder

Media Guide

Print Head Latch

Media Platen Roller

Ribbon Platen Roller

Ribbon Guide

Label Sensor

Expanded Memory Cover

Media Damper

Ribbon Supply Spindle
Ribbon Rewind Spindle

Right Housing Cover

Unit 1: Introduction

GL408-412e Operator Manual

1-4

CONTROL FEATURES

This chapter identifies the interactive control features of the printer. These functions are defi ned generally here.
More specific explanations will be found throughout this manual on how to use them.

Figure 1-2, Operator Panel

POWER

ON LINE

STATUS LABEL RIBBON

CANCEL

ENTERFUNCTION

LED Indicators

POWER

Illuminates when the power on.

ONLINE

Illuminates when communication is available.
Flashes when fails.

STATUS

Flashes when an error occurs. Flashes when
sending/receiving data.

LABEL

Flashes when paper error occurs.

RIBBON

Flashes when ribbon error occurs.

LCD Display

Communicates operational conditions via the use
of icons and text.

Maintenance Panel

FUNCTION

Allows movement through the various menus
and modes.

Permits the movement of the cursor for input.

ENTER

Allows the selection of an option.

CANCEL

Cancels a print job. Allows return to the previous
screen when moving through the menus.

Operator Buttons

FEED

Feeds the equivalent of a sheet of paper when
pressed once. Positions paper if misaligned.

LINE

Starts and stops printing and transmission of
data.

Power Switch

Breaks the circuit providing power to the printer.

LINE

FEED

Unit 2: Technical Data

GL408-412e Operator’s Manual

2-1

TECHNICAL DATA

• Physical Characteristics

• Environmental

•Power

• Processing

•Command

• Interface Modules

•Print

• Sensing

•Media

• Ribbon

• Regulatory Approvals

• Character Font Capabilities

• Barcode Capabilities

Unit 2: Technical Data

GL408-412e Operator’s Manual

2-2

PHYSICAL CHARACTERISTICS

Width 10.75 Inches (271 mm)
Height 12.00 Inches (305 mm)
Depth 18.00 Inches (455 mm)
Weight 33 Pounds (15 Kg)

ENVIRONMENTAL

Operating Temperature 41 to 104°F (5° to 40°C)
Storage Temperature -4 to 140°F (-20° to 60°C)
Storage Humidity 15 to 85% RH Non-Condensing
Operating Humidity 15 to 85% RH Non-Condensing

POWER

Input Voltage 100-120/200-240 Volts AC +/- 10%, 50/60 Hertz +/-5%
Consumpti on Voltage

Maximum: 222 Volts AC, 219 Watts (when print ratio is 50%)

Standby: 22.3 Volts AC, 20.6 Watts

PROCESSING

CPU 32 Bit RISC
Flash ROM 8 Megabytes
Receive Buffer 2.95 Megabytes maximum, 0.95 Megabytes near full

COMMAND

Standard

SATO Barcode Printer Language (SBPL)

Intelligent Command

Non-Standard N/A

INTERFACE MODULES

Enhanced Parallel Port IEEE1284 (EPC compatible)
Serial Port 9-Pin RS232C
Universal Serial Bus (USB) USB Adapter (480 Mbps)
Local Area Network (LAN) 10BASE-T/100BASE-TX Automatic Switching
Ethernet (Wireless LAN) 802.11g Wireless Wi-Fi

PRINT

Method Direct Thermal / Thermal Transfer
Maximum Speed (selectable) 2, 3, 4, 5, 6, 7, 8, 9, 10 Inches Per Second (50.8 - 254 mm)
Print Module (dot size) .0049 Inches (.125 mm)

Resolution

GL408e: 203 Dots Per Inch (8 dpmm)

GL412e: 305 Dots Per Inch (12 dpmm)
Maximum Print Width 4.09 Inches (104 mm)
Maximum Print Length 98.98 Inches (2514 mm)

Unit 2: Technical Data

GL408-412e Operator’s Manual

2-3

SENSING

Gap Position & Sensitivity Adjustable
Reflective Eye-Mark Position & Sensitivity Adjustable
Ribbon Near End Fixed (enabled/disabled)
Media Out Fixed (always enabled)
Ribbon Out Fixed (always enabled)
Cover Open Fixed (always enabled)

MEDIA

Width

Media Width: 0.87 to 5.04 Inches (22 - 128mm)

Media Width with Backing Paper: 0.98 to 5.16 Inches (25 - 131mm)

Length (Continous)

Media Length: 0.24 to 15.63 Inches (6 - 397mm)

Media Length with Backing Paper: 0.35 to 15.75 Inches (9 - 400mm)

Length (Tear-Off)

Media Length: 0.67 to 15.63 Inches (17 - 397mm)

Media Length with Backing Paper: 0.79 to 15.75 Inches (20 - 400mm)

Type

Roll or Fan-Fold

Eye-Mark or Gap

Direct Thermal or Thermal Transfer
Thickness 0.002 to 0.010 Inches ( 0.06 - 0.268 mm)
Roll Diameter Maximum: 10.43 Inches (265mm)
Core Diameter 1.5 to 4.0 Inches (38.1 - 101.6mm)
Wind Direction Face In, Face Out (linerless only)
Fan-Fold Height Maximum: 7.87 Inches (200mm)

RIBBON

Width Maximum: 5.04 Inches (128mm)
Length 1476 Feet (450M)
Wound Face In, Face Out
Core Diameter 1.00 Inch (25.6 mm)
Roll Diameter Maximum: 3.35 Inches (85 mm)

REGULATORY

Radiation Noise

FCC Part 15, Subpart B, Class B

EN55022 Class B
Static Electricity IEC61000-4-2, Level 3
AC Line Noise Above: 1000Vp-p
Packing Drop Standard ISTA-2A

Environmental (RoHS)

Chromium: below 0.1%

Lead: below 0.1%

Mercury: below 0.1%

Cadmium: below 0.01%

Polybrominated Bipheny (PBB): below 0.1%

Polybrominated Diphenyl Ether (PBDE): below 0.1%

Unit 2: Technical Data

GL408-412e Operator’s Manual

2-4

CHARACTER FONT CAPABILITIES

MATRIX FONTS

XU 5 dots W x 9 dots H (Helvetica)
XS 17 dots W x 17 dots H (Univers Condensed Bold)
XM 24 dots W x 24 dots H (Univers Condensed Bold)

OA Font (OCR-A)

GL408e: 15 dots W x 22 dots H
GL412e: 22 dots W x 33 dots H

OB Font (OCR-B)

GL408e: 20 dots W x 24 dots H
GL412e: 30 dots W x 36 dots H

AUTO SMOOTHING FONTS

XB 48 dots W x 48 dots H (Univers Condensed Bold)
XL 48 dots W x 48 dots H (Sans Serif)

VECTOR FONT

Proportional or Fixed Spacing

Font Size 50 x 50 dots to 999 x 999 dots

Helvetica, 10 Font Variations

AGFA RASTER FO NTS

A Font CG Times, 8 to 72 pt.
B Font CG Triumvirate, 8 to 72 pt.

DOWNLOADABLE FONTS

N/A

CHARACTER CONTROL

Expansion up to 12 x in either the X or Y coordinates.

Character Pitch Control

Line Space Control

Journal Print Facility

0, 90, 180, and 270 Degree Rotation

Unit 2: Technical Data

GL408-412e Operator’s Manual

2-5

BARCODE CAPABILTIES

Linear Bar Codes

UPC A/E
JAN 8/13

EAN 8/13

Code 39
Code 93

Code 128

Interleaved 2 of 5

Industrial 2 of 5

Matrix 2 of 5

Bookland

NW-7

MSI

RSS-14

POSTNET

UCC/EAN 128

Customer Barcode

Two Dimemsional

QR Code

Data Matrix

Maxi Code

PDF417

Micor PDF417

Synthetic Symbol
Ratios 1:2, 1:3, 2:5, User definable bar widths
Bar Height 4 to 999 dots, User progammable
Rotation 0, 90, 180, and 270 Degrees
Sequential Numbering Sequential numbering of both numerics and bar codes
Expansion Ratio of Character Height: 1 to 12 times, Width: 1 to 12 times
Graphics Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats
Form Overlay Form overlay for high-speed editing of complex formats

Unit 3: Installation

GL408-412e Operator’s Manual

3-1

INSTALLATION

• Unpacking & Parts Ide ntification

• Printer Installation

• Operational Mode Selection

• Interface Selection

• Accessories Installation

Unit 3: Installation

GL408-412e Operator’s Manual

3-2

UNPACKING & PARTS IDENTIFICATION

Unpack the printer as directed in the following procedure.

1 Place the shipping container (box) upright on a soid, flat surface.
2 Open the box, remove any loose items and the first layer of packing material.
3 Carefully lift the printer and accessories from the box and place them on a solid flat surface.
4 Remove the plastic covers from the packed items and visually inspect for physical damage.
5 Ensure all components are present as dictated on the Packing List.
6 Report damaged property.

Figure 3-1, Unpacking & Parts Identification

Accessory Box

Printer

Shipping Container

Cushion

Unit 3: Installation

GL408-412e Operator’s Manual

3-3

PRINTER INSTALLATION

This chapter prov ide s guidance on how to station, connect, and load the printer once unpacked. F ol lowi ng prin ter
setup, procede to the next chapter for information on interface selection.

SITE LOCATION

• Stationed on a solid flat surface.

• Stationed away from hazardous materials.

• Stationed within operational distance of the host based on interface specifications.

CABLE CONNECTION

The diagram below (Figur e 3-2) disp lays the pri nter’s conn ectors and p orts for power supply and h ost int erfacing.
For interfacing, choose the desired method and connect it’s respective cable as indicated.

All interface boards are integrated except the LAN/WLAN board. This will have to be installed as shown.
When the interface cable is connected, or the board is installed, the interface option will display in the configuration

menus of the operator panel. Refer to the Configuration unit of this manual to configure the printer for host
computer interfacing.

Figure 3-2, Cable Connection Diagram

NOTE: Multiple int erface op tions may di splay in the pr inter ’s LCD menus, the

desired option must be chosen.

Printer

Power ReceptaclePower Cord

Interface Cable

Interface Board

Serial Connector

Parallel Connector

LAN/WLAN Port

USB Connector

Host Computer

Unit 3: Installation

GL408-412e Operator’s Manual

3-4

MEDIA SELECTION

The size and type of the lab els or tags to be printed should have bee n taken into consideration before printer
purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not
cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove
in the platen roller affecting print quality.

MEDIA & RIBBON LOADING

There are two general med ia types that ma y be lo aded and used; r olled and fan-folded. E ach of those types may
again be defined by whether thei r print application is direct ther mal or thermal transfer. Those fa ctors determine
how the media is loaded and if ribbon stock is loaded at all.

Thermal transfer media requires the us e of ribbon stock f or print applicatio n. In such a scen ario, it is the ribbo n
stock (carbon paper) that contains the ink that will be transfered to the media.

Direct thermal media has a coating on the surface that is made visible through the application of heat from the print
head.

Rolled media of stan dard diameter is loaded within the printer and sus pended by the media holder. La rger, non­standard rolled media wo uld be sus pended outsi de the prin ter at its rear and fed inward. Fan-folded media woul d
also be fed inward from the rear over the rear housing cover, but is stacked as opposed to suspended.

Refer to Figures 3-3a and 3-3b for proper media routing relative to the ty pe to be used. If that to be used is direct
thermal, ignore the ribbon stock in the figures and do not load.

Ribbon can be wound in or wound out.

Figure 3-3a, Rolled Media Loading

Rolled Media

Media Damper

Media Holder

Media Guide

Lower Print Assy

Label Sensor

Unit 3: Installation

GL408-412e Operator’s Manual

3-5

Figure 3-3b, Fan-fold Media Loading

Figure 3-3c, Ribbon Loading

Media Guide

Media Holder

Lower Print Assy

Fan-Fold Media

Media Damper

Media Sensor

Rear Housing Cover

Ribbon Stock

Ribbon Rewind Spindle

Ribbon Supply Spindle

Upper Print Assy

Ribbon Core

Unit 3: Installation

GL408-412e Operator’s Manual

3-6

OPERATIONAL MODE SELECTION

There are two modes of printer operatio n; Dispense and Continuous . The difference between the two is the way
that the label and paper ba cking is eject ed. Before printer c onfiguration, one must determine which mode wil l be
used. This chapter identifies the funtional defferences between the two.

CONTINUOUS MODE

With this mode of operation, the media remains in position for printing at all times. To do so, means that the
previous printed label is only available for removal when one to four additional labels have been printed (quantity is
depended on label size). This mode of operation is specifically suited for printing bulk quantities to be applied later.

TEAR-OFF MODE

With this method of op eration, after p rinting, the printer fe eds the first ( outermo st) label s o that it is fully e xtended
out of the printer ’s front for removal. Pri nting of the nex t label will not begin until t he prior print ed label has been
removed. This mode of operation is specifically suited for immediate application at the time of print.

Upon removal of the p rior pr inted label , the p rinter retrac ts the media so that the next label in line may b e pri nted,
then prints. This cycle, repeats for each consecutive label.

CUTTER MODE

With the cutter assembly installed and enabled, this mode of operation will cut individual printed labels or in
multiples. The med ia will be advanced to the cutter blade, the lab el cut will occur, and the unprinted medi a will
retract for positioning of the next print.

DISPENSE MODE

When the dispenser assembly is installed and enabled, this mode of operation will peel the paper backing from the
printed label as it is a dvanced to th e printer ’s front. Once the printed lab el has been remo ved from the printer for
application, the unprinted media will retract and position itself so the next label may be printed.

This operational mode is specifically applicable to print operations where the label is to be immediately adhered.

LINERLESS MO DE

When the linerless option i s installed and enabled, this mo de of operation allows for the fe eding and printing of
linerless media. In thi s mode, the printer’s functionalit y is the same as with the continuous or tear-off m odes ­depending on configuration settings.

ATTENTION: Refer to the Printer Configuration unit of this manual to program the
printer’s internal memory to suit individual needs using the integrated menu options.
Refer to the Programming Reference document to remotely program the printer’s
features and functions through a host system.

Unit 3: Installation

GL408-412e Operator’s Manual

3-7

Figure 3-4, Label Reference Position

LABEL PRINT DIRECTION

REFLECTIVE SENSORTRANSMISSION SENSOR

Base Print Position

CONTINUOUS MODE

REFLECTIVE SENSORTRANSMISSION SENSO R

Base Print & Tear-

Off Position

TEAR-OFF MODE

REFLECTIVE SENSORTRANSMISSION SENSO R

Base Print & Cut

Position

CUTTER MODE

Base Print Posi tion

Base Print Position

REFLECTIVE SENSOR

TRANSMISSION SENSOR

Base Print &

Dispense Posi t ion

DISPENSE MODE

Base Dispense Po s ition

Base Print Position

REFLECTIVE SENSOR

Base Cut Position

LINERLESS MODE

Base Print Position

Unit 3: Installation

GL408-412e Operator’s Manual

3-8

INTERFACE SELECTION

This unit presents the printer interface types and their specifications. These specifications include detailed
information to assist in the sele ction of the most appropria te method for the printe r to interface with the host. The
five acceptable interface methods are:

• RS232C High-Speed Serial

• IEEE1284 Parallel

• Universal Serial Bus (USB)

• Local Area network (LAN) Ethernet

• 802.11g Wireless

Following the selec tion of the des ired interface, pro ceed to the next unit for instructio ns on how to confi gure the
printer for that interface type.

RS232C HIGH-SPEED SERIAL INTERFACE

Figure 3-5, Serial Connector Pin Assignments

WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE
A SWITCH BOX) WITH POWER APPLIED TO EITHER THE HOST OR THE
PRINTER. THIS MAY CAUSE DAMAG E TO THE INTERFACE CIRCUITRY IN THE
PRINTER/HOST AND IS NOT COVERED BY WARRANTY.

INTERFACE SPECIFICATIONS

Asynchronous ASCII Half-duplex communication

Bi-Directional Communication
Data Transmission Rate 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200 bps
Transmission Form Start, b1, b2, b3, b4, b5, b6, b7, b8, Stop (b8 will be omitted if using 7 bit oriented)
Data Length 7 or 8 bit (selectable)
Stop Bit 1 or 2 bit (selectable)
Parity Bit ODD, EVEN, NONE (selectable)
Codes Used ASC II Character Codes: 7 bits, Graphics: 8 bits
Control Codes STX (02H), ETX (03H), ACK (06H), NAK (15H)
Connector (Printer Side) DB-9 Male (equivalent), 9-pin Serial Interface (PCI)
Cable Connector DB-9 Female (equivalent), 9-pin Serial Interface (PCI)
Cable Length 5 meters or less.
Signal Levels High = +5V to +12V, Low = -5V to -12V
Protocol Ready/Busy, X-On/X-Off, Protocol for Driver, Status2, Status3, Status4, Status5

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READY/BUSY INTERFACE SIGNALS

SIGNAL S IGNAL DEFINITION

FGN (Frame Ground)

TxD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status

data (bi-directional protocols).

RxD (Receive Data) - Data to the printer from the host computer.

RTS (Request To Send) - Used with Ready/Busy flow control to indicate an error condition. RTS is high

and remains high unless the print head is open (in this case, RTS would return to the high state after
the print head is closed and the printer is placed back online) or an error condition occurrs during
printing (e.g., ribbon out, label out).

CTS (Clear To Send ) - When this line is high, the printer assumes that da t a i s rea dy to be tran sm itte d. Th e

printer will not receive data when when the line is low. If not being used, it is be tied high.

DSR (Data Set Ready) - When this line is high, the printer will not receive data. This line must be high

before data is transmitted. If not being used, it is to be tied high.
SGN (Signal Ground)
DTR (Data Terminal Ready) - This signal applies to Ready/Busy flow control. The printer is ready to

receive data when this pin is high. It goes low when the printer is offline, either manually or due to an

error condition, and wh ile pri nting i n the s ingle -job bu ffe r mo de. It wi ll als o go lo w whe n the da t a in th e

buffer reaches the buffer near-full level.

READY/BUSY CABLE REQUIREMENTS

DB9 HOST DIRECTION DB9 PRINTER

-- FGN (Frame Ground) Bi-Directional -- FGN (Frame Ground)
3 TxD (Transmit Data) To Printer 2 RxD (Receive Data)
2 RxD (Receive Data) To Host 3 TxD (Transmit Data)
6 DSR (Data Set Ready) To Printer 4 DTR (Data Terminal Ready)
5 SGN (Signal Ground) Bi-Directio nal 5 SGN (Signal Ground)
4 DTR (Data Terminal Ready) To Host 6 DSR (Data Set Ready)
8 CTS (Clear To Send) To Printer 7 RTS (Request To Send)
7 RTS (Request To Send) To Host 8 CTS (Clear To Send)

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IEEE1284 PARALLEL INTERFACE

The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284
specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the
IEEE1284 signals ar e not detected, it will operate in the slower standard Centronics m ode. For this reason, an
interface cable and host interface conforming to the IEEE1284 specificati on must be present to fully utilize the
speed capabilities. This interfa ce also oper ates bi-d irectional ly and c an report th e status of the p rinter bac k to the
host.

Figure 3-6, Parallel Connector Pin Assignments

SPECIFICATIONS

Printer Connector AMP 57-40360 DDK (or equivalent)
Cable Connector AMP 57-30360 DDK (or equivalent)
Cable 1.5 meter or less
Signal Level High = +2.4V to +5.0V, Low = 0V to -0.4V
Data Stream <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z

PIN ASSIGNMENTS

PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION

1 Strobe To Printer 19 Strobe Return Reference
2 Data 1 To Printer 20 Data 1 Return Reference
3 Data 2 To Printer 21 Data 2 Return Reference
4 Data 3 To Printer 22 Data 3 Return Reference
5 Data 4 To Printer 23 Data 4 Return Reference
6 Data 5 To Printer 24 Data 5 Return Reference
7 Data 6 To Printer 25 Data 6 Return Reference
8 Data 7 To Printer 26 Data 7 Return Reference

9 Data 8 To Printer 27 Data 8 Return Reference
10 ACK To Host 28 ACK Return Reference
11 Busy To Host 29 Busy Return Reference
12 Ptr Error To Host 30 PE Return Reference
13 Select To Host 31 INIT From Host
14 AutoFD1 To Host 32 Fault To Host
15 Not Used 33 Not Used
16 Logic Gnd 34 Not Used
17 FG Frame Gnd 35 Not Used
18 +5V (z=24k ohm) To Ho st 36 SelectIn1 From Host

1 Signals required for ieee 1284 mode.

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UNIVERSAL SERIAL BUS (USB)

The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires
a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured
to support USB periphera ls usin g Wind ows 2000 or above. Details for lo ading t he USB dr iver a re contained in the
USB Interface Manual that is ship ped wi th eac h printe r wit h a US B Op tional interf ace in stalled. Up to 1 27 dev ices
may be connected to a USB port using powered hubs.

LOCAL AREA NETWORK (LAN) ETHERNET

A Local Area Network (LAN) inte rface is an opt ional Plug -In Interfac e Module th at can be i nstalled by the user. It
requires a driver s hip ped wit h e ach pr i nter th at has the i nter fa ce in stalle d. The driver that must be loaded onto th e
host computer and configu red to run one of the supported network prot ocols using a 10Base-T or 100Ba se-TX
LAN connection. Details for lo ading th e LAN driv er are c ontained i n the LAN Interfa ce Manu al that is s hipped wit h
each printer with a LAN Optional interface installed.

ATTENTION: This Interface Type Is Not Compatible With Windows 98 Or Windows
Me.

SPECIFICATIONS

Printer Connector USB Type B Plug
Cable 10 feet (3 m) maximum
Host Windows 2000 or above with USB Port
Power Supply BUS Power through cable
Power Consumption +5 V at 80 ma

SOFTWARE SPECIFICATIONS

Corresponding Protocol TCP/IP
Network Layer ARP, RARP, IP, ICMP
Session Layer TCP, UDP
Application Layer LPD, FTP, TELNET, BOOTP, DHCP

NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by
dedicated socket proto co l.

NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP,
and BOOTP/DHCP for address setup.

LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In
addition, a banner page can be printed by a proper setup.

When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In
addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.

FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this
directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the
mode difference is dependent on the client. A banner page may be printed with a proper setup.

TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root
pasword is set as null (linefeed only).

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802.11G WIRELE SS

The wireless print server provides easy printer interface with 802.11g Wi-Fi compliant networks free of wired
connections. Each print er is shipped with an integrate d driver and interface installed. The driver must be loaded
onto the host computer and configured to run one of the supported protocols.

SPECIFICATIONS

Connector RJ-45 Receptacle
Cable 10/100BaseT Category 5
Cable Length 100 meters or less
Power Supply Powered from printer
Protocol Status3 return

Protocol for Driver (cyclic response mode)
Protocol for Driver (ENQ response mode)

Status5 return
IP Address 0.0.0.0 to 255.255.255.255
Subnet Mask 0.0.0.0 to 255.255.255.255
Gateway Address 0.0.0.0 to 255.255.255.255

SPECIFICATIONS

Variable Data Rates 54, 11, 5.5, 2 and 1 Mbps
Frequency Band 2.4 GHz ISM Band
Wired Equivalent Privacy 128 bit, 64 bit (compatible with 40bit), none (WPA)
Sensitivity (typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps, -87dBm at 5.5Mbps, -

84dBm at 11Mbps.
Range 100m indoors, 300m outdoors (enviromentally dependent)
Protocols TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI, NetBIOS/IP
Protocol Status3 return

Protocol for Driver (cyclic response mode)

Protocol for Driver (ENQ response mode)

Status5 return
IP Address 0.0.0.0 to 255.255.255.255
Subnet Mask 0.0.0.0 to 255.255.255.255
Gateway Address 0.0.0.0 to 255.255.255.255
Communication Mode Infrastructure
SSID Optional alphanumeric character string (up to 32 characters)
Channels 01 to 11

LED INDICATOR STATUS

Link LED (green)

Network Port Off ---

Front Panel

Blinking Waiting for link

On Linked

Status LED (orange)

Network Port Off --­Front Panel Blinking Receiving packet

Wireless LED (green) Front Panel On Infrastructure mode

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Figure 3-7, Socket Connection Diagram

WIRELESS LAN SIGNAL STRENGTH

Network Port Link LED

Off 0 to 50% (weak)

Blinking 50 to 75% (medium)

On 75 to 100% (strong)

SOFTWARE SPECIFICATIONS

Corresponding Protocol TCP/IP
Network Layer ARP, RARP, IP, ICMP
Session Layer TCP, UDP
Application Layer LPD, FTP, TELNET, BOOTP, DHCP
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by

dedicated socket proto co l.
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP,

and BOOTP/DHCP for address setup.
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In

addition, a banner page can be printed by a proper setup.
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In

addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this

directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the
mode difference is dependent on the client. A banner page may be printed with a proper setup.

TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root
pasword is set as null (linefeed only).

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ALL INTERFACES

Receive Buffer

The data stream is rec eived from the host to th e printer one job at a time. This allows the so ftware program to
maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
A multiple job buffer a llows the pr inter to continuous ly receiv e print jobs whil e compilin g and p rinting othe r jobs a t
the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.

The printer receives and prints one job at a time. If a print job exceeds the buffer size, transmission will be rejected
by the printer. Error conditions that occur during the Print Data transmission will cause the printer to return a NAK.

ACK/NAK Protocol

Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence when the
transmission is rece iv ed, t he p rinte r w il l retu rn an ACK (06H) s ignifying that it was received without a trans mi ssio n
error. After the transmission command structure has been analyzed, a status byte is returned to the host. This
status byte informs the host of the validity of the command structure.
If the command structure is error free, the printer proceeds with the prin t operation. When the print operation is
completed, a Printer Status message is returned to the host. If an error was detected during the initial transmission
sequence, a NAK (15 H) wil l be ret urned signa llin g to the host t hat the receiv ed tra nsmi ssion c ontained e rrors an d
must be resent. If the returned Status byte indicates a command structure error, the error must then be corre cted
before the print data is resent to the printer.
A valid transmission to the p ri nte r mu st be bou nde d by an S TX/E T X pair, with the STX (02H) sign ifyi ng th e sta rt of
the Print Data and ending with an ETX (03H) signifying the end.

Status5 Return

This communication protocol is designed for the purpo se of monitoring and controlling prin t data status in the host
and featuring various functions.

INTERFACE SIGNALS

SIGNAL S IGNAL DEFINITION

FGN (Frame Ground)

SxD (Send Data) - Data from the printer to the host.
RxD (Receive Data) - Data from the host to the printer.

SGN (Signal Ground)

Note: Depending on the host used, the CS and RS (maintaining at high) may need to be looped on the host side. Refer to host computer
documentation for details.

CABLE REQUIREMENTS

DB9 HOST DIRECTION DB9 PRINTER

2 Send Data To Printer 2 Receive Data
3 Receiv e Da t a To Host 3 Send Data
5 Frame Ground Bi-Directional 5 Frame Ground

RECEIVE BUFFER CONTROL

Causes For Receive Buffer Near Full Occurs when the remaing free space of the buffer drops to 0.95MB of 2.95MB

capacity or when the remaining free space is available for storing 50 of 500 items in
the history buffer.

Release Of Receive Buffer Near Full Can be released when the remaining free space rises to 1.95MB or when the

remaining free space is available for storing 200 items in the history buffer.

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STATUS5 TIMING CHARTS

NORMAL PROCESS

(Figure 3-8a)

CANCEL PROCESS

(Figure 3-8b)

ERROR PROCESS

(Figure 3-8c)