SATO CX 400 User Manual

CX400

Desktop Printer

Operator's Manual

SATO GROUP OF COMPANIES

BARCODE SATO

INTERNATIONAL PTE LTD

438A Alexandra Road #05-01/ 02,

Alexandra Technopark,

Singapore 119967
Tel: [phone]

Fax: [phone]

Website: www.barcodesato.com

Email: [e-mail]

Valley Road, Harwich, Essex England

11 Floor, D, Pudong South Road 1111,

SATO BAR CODE & LABELLING

Suite B-08-11&12, Block B Plaza Mont'

Kiara, No.2, Jalan Kiara Mont' Kiara,

SATO UK LTD

Co12 4RR, United Kingdom

Tel: [phone]

Fax: [phone]

Website: www.satouk.com

Email: [e-mail]

SATO DEUTSCHLAND GMBH

Schaberweg 28, 61348

Bad Homburg, Germany

Tel: [phone]

Fax: [phone]

Website: www.sato-europe.com

Email: [e-mail]

SATO SHANGHAI CO, LTD

Pudong New Area, Shanghai,

China 200120

Tel: [phone]

Fax: [phone]

Website: www.barcodesato.com

Email: [e-mail]

SDN BHD

50480 Kuala Lumpur, Malaysia

Tel: [phone]

Fax: [phone]

Website: www.barcodesato.com

Email: [e-mail]

SATO AMERICA INC.

10350 Nations Ford Road Suite A,

Charlotte, NC 28273
Tel: [phone]

Fax: [phone]

Website: www.satoamerica.com

Email: [e-mail]

SATO EUROPE NV

Leuvensesteenweg 369, 1932 Sint-

Stevens-Woluwe, Brussels, Belgium

Tel: [phone]

Fax: [phone]

Website: www.sato-europe.com

Email: [e-mail]

SATO POLSKA SP Z O.O.

Ul Okolna 2, 50-422 Wroclaw

Tel: [phone]

Fax: [phone]

Website: www.sato-europe.com

Email: [e-mail]

BAR CODE SATO ELECTRONICS (S)

438A Alexandra Road #05-01/02,

Alexandra Technopark, Singapore 119967

Website: www.barcodesato.com

Email: [e-mail]

BARCODE SATO (THAILAND) CO., LTD

292/1 Moo 1 Theparak Road

Tumbol Theparak, Amphur Muang

Samutprakarn 10270, Thailand

Website: www.barcodesato.com
Email: [e-mail]

PTE LTD

Tel: [phone]

Fax: [phone]

www.satosingapore.com

Tel: [phone]

Fax: [phone]

Warning: This equipment complies with the requirements in Part 15 of FCC rules for
a Class A computing device. Operation of this equipment in a residential area may
cause unacceptable interference to radio and television reception requiring the opera­tor to take whatever steps necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third
parties in any form whatsoever without the express permission of SATO America,
Inc. The material in this document is provided for general information only and is
subject to change without notice. SATO America, Inc. assumes no responsibilities
for any errors or omissions.

PN 9001107 Rev. A

TABLE OF CONTENTS

What You Get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Controls, Indicators, and Connections . . . . . . . . . . . . . . . . . . . . . 4

Printer Power Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Printer Interface Connection . . . . . . . . . . . . . . . . . . . . . . . . 6

Loading Labels or Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Loading Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Selecting the Label Sensor Type . . . . . . . . . . . . . . . . . . . . . . . . . .11

Sensor Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printing a Self-test Label . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Feeding Blank Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Label Reprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Sending Data to the Printer . . . . . . . . . . . . . . . . . . . . . . . . 13

Resetting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Controlling the Printer Using Direct Commands. . . . . . . . 14

Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

What To Do If . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

POWER light is not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

ERROR light is lit or blinking . . . . . . . . . . . . . . . . . . . . . . 17

Labels will not feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Host stops responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Labels feed continuously . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Serial Input Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Parallel Input Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Serial Port Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

PN 9001107 Rev. A Page 1

CX400 User Guide

CX Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Label Gallery Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Windows Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Media and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Page 2 PN 9001107 Rev. A

CX400 User Guide

What You Get

The SATO CX400 Printers come complete and ready to install and
print labels. Your unit carton contains the following items:

• CX400 Printer

• 90 Watt Power Supply

• Sample Label Roll

• Thermal Transfer Ribbon

• User’s Guide

• CD-ROM Containing:
Label Gallery Free Label Design and Production Software
CX400 User’s Manual
CX400 Programming Reference Guide
Windows Printer Driver for CX400
Label Gallery Demo Software
Adobe Acrobat Reader for viewing and printing the manuals.

PN 9001107 Rev. A Page 3

CX400 User Guide

Controls, Indicators, and Connections

Device Name Primary Function Use

Power Switch Power control Applies power to printer.

FEED Button Advances print

media

POWER indi­cator

ERROR LED Indicates error sta-

Indicates power
status

tus

1 Pressing FEED while

applying power, a test
label will be printed.

2. Pressing FEED during
printing will cause the
printing to pause.

3. To feed a blank label or
last printed label.

4. To reset the settings to
factory defaults.

1 Normally ON when power

is turned on.

2. Blinks when ribbon error,
media error or other error
occurres.

1 Normally OFF.

2. Blinking in unison with
POWER indicator indi­cates media error.

3. Alternate blinking with
POWER indicator indi­cates ribbon error.

4. Blinking for other errors,
e.g. RS232 error.

Power Input Connects the

power supply

Serial Port Data input DB9S connector for connec-

Parallel Port Data input Centronics compatible con-

Page 4 PN 9001107 Rev. A

Connect to power module
provided with printer.

tion to host RS232 port.

nector for connection to host
parallel port.

CX400 User Guide

Print Head
Release

Top Cover Protects print

Push
upward
to open

Print Head
Release

Unlocks print head Push both releases down-

media and mecha­nism

ward to release print head.

Lift to open.
Push inward at hinge to
remove.

Power Indicator

Error Indicator

FEED Button

Power Switch

Paper
Roll
Holder

Parallel Port

PN 9001107 Rev. A Page 5

Power Input

Fan-Fold Knockout

Serial Port

CX400 User Guide

Printer Power Connection

Power Module

Power Input

1. Plug the output of the power module provided with the printer
into the connector on the rear panel.

2. Plug the power module into an AC outlet having the proper volt­age.

3. Place the power switch in “I” position to turn on the power.

Note

If the FEED button is pressed after a label is printed, the last
label will be printed again; otherwise a blank label is fed. To
clear the image buffer inside the printer press and hold the
FEED button for at least 5 seconds untill the ERROR indica­tor is lit, then release the FEED button.

Important !

The required AC voltage is marked on the power supply.
Confirm that your AC voltage matches the power supply
input specificaton. Do not use any power supply other than

the one provided with the printer.

Printer Interface Connection

1. Connect the interface cable to the parallel printer port on the com­puter.

2. Connect the other end to the parallel input port on the printer.

Page 6 PN 9001107 Rev. A