Sato CG408TT User Manual

Operator Manual

For printer model:

CG4 Series

www.satoamerica.com

PN: 9001218C

Read this Operator Manual before using this product.

Keep this document available for future reference.

CG408DT
CG412DT

Direct Thermal Type

CG408TT
CG412TT

Thermal Transfer Type

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: [phone]

Technical Support: [phone]

Technical Support Fax: [phone]

E-Mail: [e-mail]

[e-mail]

www.satoamerica.com

Copyright 2011 SATO America, Inc. All rights reserved

Caution

(1) Reproduction in any manner of all or part of this document is prohibited.

(2) The contents of this document may be changed without prior notice.

(3) Great care has been taken in the preparation of this document. However, if, for any reason, if any
problems, mistakes, or omissions are found, please contact your SATO reseller or technical support
center.

FCC statement

The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.
Operating the printer in a residential area may cause unacceptable interference to radio and TV reception.
If the interference is unacceptable, you can reposition the equipment, which may improve reception.

PN: 9001218C

Safety Precautions

Safety Precautions

Please read the following information carefully before installing and using the printer.

Pictographic Symbols

This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and
correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for
them are given below. Be sure to understand these symbols well before reading the main text.

Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
in death or serious injury.

Warning

Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result

Caution

Do not set on an unstable area

Do not place containers full of water
or other liquid on the printer

Do not put objects inside the printer

in injury or property damage.

• Do not set on an unstable
area, such as a wobbly table
or slanted area or an area
subject to strong vibration. If
the printer falls off or topples
over, it could injure someone.

• Do not place flower vases,
cups, or other containers
holding liquids, such as water
or chemicals, or small metal
objects near the printer. If they
are spilled and get inside the
printer, immediately turn off
the power switch, unplug the
power cord from the outlet,
and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.

• Do not insert or drop in metal
or burnable objects inside the
printer’s openings (cable
outlets, etc.). If foreign objects
do get inside the printer,
immediately turn off the power
switch, unplug the power cord
from the outlet, and contact
your SATO reseller or
technical support center.
Using the printer in this
condition could cause a fire or
electric shock.

Example Pictographs

The pictograph means “Caution is required.” A specific
warning symbol is contained inside this pictograph (The sym­bol at left is for electric shock).

The pictograph means “Should not be done.” What is spe­cifically prohibited is contained in or near the pictograph (The
symbol at left means “Disassembly prohibited”).

The pictograph means “Must be done.” What is specifically
to be done is contained in the pictograph (The symbol at left
means “Unplug the power cord from the outlet”).

Warning

Do not use other than the specified
voltage

• Do not use other than the
specified voltage. Doing so could
result in fire or electric shock.

Always ground the connections

• Always connect the printer’s
ground wire to a ground. Not
grounding the ground wire
could result in electric shock.

Handling of the power cord

• Do not damage, break, or
modify the power cord. Also,
do not place heavy objects on
the power cord, heat it, or pull
it because doing so could
damage the power cord and
cause a fire or electric shock.

• If the power cord becomes
damaged (core is exposed,
wires broken, etc.), contact
your SATO reseller or
technical support center.
Using the power cord in this
condition could cause a fire or
electric shock.

• Do not modify, excessively
bend, twist, or pull the power
cord. Using the power cord in
such a condition could cause a
fire or electric shock.

When the printer has been droppe d or
broken

• If the printer is dropped or
broken, immediately turn off
the power switch, unplug the
power cord from the outlet,
and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.

Do not use the printer when some­thing is abnormal about it

• Continuing to use the printer in
the event something is
abnormal about it, such as
smoke or unusual smells
coming from it, could result in
fire or electric shock.
Immediately turn off the power
switch, unplug the power cord
from the outlet, and contact
your SATO reseller or
technical support center for
repairs. It is dangerous for the
customer to try to repair it, so
absolutely do not attempt
repairs on your own.

Do not disassemble the printer

• Do not disassemble or modify
the printer. Doing so could
result in fire or electric shock.
Contact your SATO reseller or
technical support center to
conduct internal inspections,
adjustments, and repairs.

CG4 Series Operator Manual Page i

Safety Precautions

Regarding the cutter

• Do not touch the cutter with
your hands or do not put
something into the cutter.
Doing so could result in an
injury.

Do not place in areas with high
humidity

• Do not place the printer in
areas with high humidity or
where condensation forms. If
condensation forms,
immediately turn off the power
switch and do not use the
printer until it dries. Using the
printer while condensation is
on it could result in electric
shock.

Carrying the Printer

• When moving the printer,
always unplug the power cord
from the outlet and check to
make sure all external wires
are disconnected before
moving it. Moving the printer
with the wires still connected
could damage the cords or
connecting wires and result in
a fire or electrical shock.

• Do not carry the printer with
paper loaded in it. The paper
could fall out and cause an
injury.

• When setting the printer on the
floor or a stand, make sure not
to get your fingers or hands
pinched under the printer feet.

Warning

Using the head cleaning fluid

• Use of flame or heat around
the head cleaning fluid is
prohibited. Absolutely do not
heat it or subject it to flames.

• Keep the fluid out of reach of
children to prevent them from
accidentally drinking it. If the
fluid is drunk, immediately
consult with a physician.

Caution

Power supply

• Do not operate the power
switch or plug in/unplug the
power cord with wet hands.
Doing so could result in
electric shock.

Power cord

• Keep the power cord away
from hot devices. Getting the
power cord close to hot
devices could cause the cord’s
covering to melt and cause a
fire or electrical shock.

• When unplugging the power
cord from the outlet, be sure to
hold it by the plug. Pulling it by
the cord could expose or
break the core wires and
cause a fire or electric shock.

• The power cord set that
comes with the printer is
especially made for this
printer. Do not use it with any
other electrical devices.

Top cover

• Be careful not to get your
fingers pinched when opening
or closing the top cover. Also
be careful the top cover does
not slip off and drop.

Print head

• The print head is hot after
printing. Be careful not to get
burned when replacing paper
or cleaning immediately after
printing.

• Touching the edge of the print
head immediately after printing
could result in injury. Use
caution when replacing the
label or cleaning the print
head.

• You should not replace the
print head without having
received the proper training.

Loading paper

• When loading roll paper, be
careful not to get your fingers
pinched between the paper roll
and the supply unit.

When not using the printer for a lo ng
time

• When not using the printer for
a long time, unplug the power
cord from the outlet to
maintain safety.

During maintenance and cleaning

• When maintaining and
cleaning the printer, unplug the
power cord from the outlet to
maintain safety

Page ii CG4 Series Operator Manual

Precautions for Installation and Handling

Printer operation can be affected by the printer environment.
Refer to the following instructions for installation and handling of CG4 Series printer.

Select a Safe Location

Do not place the printer in a location subject to

Place the printer on a surface that is flat and level.

water or oil.

Safety Precautions

If the surface is not flat and level, this may result in poor
print quality. This may also cause malfunction and
shorten the life span of the printer.

Do not place the printer on a location that
produces vibration.

Giving serious vibration or shock to the printer may
cause malfunction and shorten the life span of the
printer.

Keep the printer out of high temperature and hu­midity.

Avoid locations subject to extreme or rapid changes
in temperature or humidity.

Do not place the printer in a location where it will be
splashed with water or oil. Water or oil entering
inside the printer may cause a fire, electric shock, or
malfunction.

Avoid dust.

Dust build up may result in poor print quality.

Keep out of direct sunlight.

This printer has a built-in optical sensor. Exposure to
direct sunlight will make the sensor less responsive
and may cause the label to be sensed incorrectly.
Close the top cover when printing.

Power Supply

Provide a stable source of electricity to the

This printer requires an AC power supply.

Be sure to connect the printer to an AC power supply
via the supplied AC adapter.

Connect the power cord to a grounded power
outlet.

Make sure that the printer is plugged into a grounded
power outlet.

CG4 Series Operator Manual Page iii

printer.

When using the printer, do not share its power outlet
with other electrical devices that could result in
power fluctuations and performance issues with your
printer.

Safety Precautions

Page iv CG4 Series Operator Manual

Table of Contents

Table of Contents

Introduction...................................................................................................................1 - 1

1.1 Features of the Printer...................................................................................................... 1 - 1

1.2 Unpacking ........................................................................................................................ 1 - 2

1.3 Parts Identification............................................................................................................ 1 - 3

Installation.....................................................................................................................2 - 1

2.1 Site Location .................................................................................................................... 2 - 2

2.2 Media Selection................................................................................................................ 2 - 2

2.3 Loading Labels................................................................................................................. 2 - 3

2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only) .......................................... 2 - 7

2.5 Connections ................................................................................................................... 2 - 10

Operation and Configuration....................................................................................... 3 - 1

3.1 Operator Panel................................................................................................................. 3 - 2

3.2 Operating Modes.............................................................................................................. 3 - 3

3.3 User Test Print Mode ....................................................................................................... 3 - 4

3.4 Factory Test Print Mode................................................................................................... 3 - 8

3.5 Operation Setting Mode ................................................................................................. 3 - 11

3.6 Program Download Mode............................................................................................... 3 - 13

3.7 Font Download Mode ..................................................................................................... 3 - 15

3.8 Default Setting Mode...................................................................................................... 3 - 16

3.9 HEX Dump Mode ........................................................................................................... 3 - 17

3.10 Error Occurrence While Downloading.......................................................................... 3 - 17

3.11 Printer Configurations Setting ...................................................................................... 3 - 18

Troubleshooting............................................................................................................ 4 - 1

4.1 Error signal troubleshooting ............................................................................................. 4 - 2

4.2 Troubleshooting table....................................................................................................... 4 - 4

4.3 Interface troubleshooting.................................................................................................. 4 - 6

4.4 Test print troubleshooting................................................................................................. 4 - 7

Cleaning and Maintenance........................................................................................... 5 - 1

5.1 Cleaning The Print Head, Platen and Rollers................................................................... 5 - 2

5.2 How To Clean The Printer (Cleaning Kit)......................................................................... 5 - 2

5.3 How To Clean The Printer (Cleaning Sheet).................................................................... 5 - 3

5.4 Easy Replacement of Parts.............................................................................................. 5 - 4

5.5 Adjusting Print Quality...................................................................................................... 5 - 7

General Specifications.................................................................................................6 - 1

6.1 Printer Basic Specifications.............................................................................................. 6 - 1

6.2 Optional Accessories Specifications ................................................................................ 6 - 7

Interface Specifications................................................................................................ 7 - 1

7.1 Interface types.................................................................................................................. 7 - 1

7.2 RS232C Serial Interface................................................................................................... 7 - 2

7.3 IEEE 1284 Parallel Interface ............................................................................................ 7 - 6

7.4 Universal Serial Bus (USB) Interface ............................................................................... 7 - 9

7.5 Local Area Network (LAN) Ethernet............................................................................... 7 - 11

CG4 Series Operator Manual Page 1

Table of Contents

Appendix........................................................................................................................8 - 1

8.1 Optional Accessories - Cutter........................................................................................... 8 - 2

8.2 Optional Accessories - Dispenser .................................................................................... 8 - 3

8.3 Positions of sensors and options...................................................................................... 8 - 5

8.4 Operation Mode Selection................................................................................................ 8 - 6

8.5 Base Reference Point ...................................................................................................... 8 - 7

8.6 Offset position Adjustment ............................................................................................... 8 - 9

8.7 Paper End ...................................................................................................................... 8 - 10

8.8 Ribbon End .................................................................................................................... 8 - 11

SATO Group of Companies ......................................................................................... 9 - 1

SATO Group of Companies ................................................................................................... 9 - 2

Page 2 CG4 Series Operator Manual

Section 1: Introduction

INTRODUCTION

Thank you for your investment in this SATO printer product.

This Operators Manual contains the basic information about the installation, setup, configuration, operation
and maintenance of the printer.
A total of eight topics are covered herein, and they are organized as follows:

Section 1: Introduction
Section 2: Installation
Section 3: Operation and Configuration
Section 4: Troubleshooting
Section 5: Cleaning and Maintenance
Section 6: General Specifications
Section 7: Interface Specifications
Section 8: Appendix

It is recommended that you read carefully and become familiar with each section before installing and

maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant

information needed. All page numbers in this manual consist of a section number followed by the page
number within the stated section.

This section assists you in unpacking the printer from the shipping container. You will also be guided through
a familiarization tour of the main parts and controls.
The following information is provided herein:

• Features of the printer

• Unpacking

• Parts Identification

1.1 FEATURES OF THE PRINTER

The CG4 Series is 4 inch Compact Desktop printer (Thermal Transfer or Direct Thermal). With a 32-bit RISC
CPU, 4 ips print speed, and 4MB Flash Memory, the CG4 Series is an economical printer with numerous
features making it suitable for a wide range of applications. The key features of the CG4 Series are:

• High Print Resolution with crisp printing quality (203dpi or 305dpi)

• Multiple Interface

• Cutter and Dispenser Printer Options

• Linerless Label Support

• Easy Media Loading

• Standalone Capability using Keypad

• Tool-less changing of print head and platen roller for easier maintenance

• Codepage Support and Emulations

• Safety Top Cover Latch

• Distinctive Chassis color

CG4 Series Operator Manual Page 1-1

Section 1: Introduction

User Documents
(Quick Guide, Warranty, etc)

* The shape of the power plug may vary, depending on the location where it was purchased.

Power plug*

AC adapter

1.2 UNPACKING

When unpacking the printer, take note of the following:

1. The box should stay right-side up.

Lift the printer out of the box carefully.

2. Remove all the packaging from the printer.

3. Remove the accessory items from their protective containers.

4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage

that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any
kind sustained during shipping of the product.

Notes

• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.

• Please do not discard the original packaging box and cushioning material after installing the printer. They
may be needed in future, if the printer needs to be shipped for repairs.

1.2.1 Included Accessories

After unpacking the printer, verify that you have the following materials:

Page 1-2 CG4 Series Operator Manual

1.3 PARTS IDENTIFICATION

1

2

3

4

7

5

6

8

Front view

1

2

3

456

7

Section 1: Introduction

Operator panel

It consists of two contact buttons and two
LED indicators (green and red).

Top cover

Open this cover to load the media and ribbon.

Cover open/close latch

Pull these latches on both sides of the printer
forward to open the Top cover of the printer.

Media ejection slot

Opening for media output.

POWER button

Press this button to turn the power on or off.

FEED/LINE button

Press this button to select the printer status
(online/ offline) or to feed the media.

ERROR LED indicator

The LED lights or blinks red when an error is
detected in the printer.

During printer configuration setting, the
ERROR indicator responses in conjunction
with the ON LINE (POWER) indicator to show
the modes of the printer.

ON LINE (POWER) LED indicator

8

The LED lights green when the printer is online
and blinks green when the printer is offline.

During printer configuration setting, the ON
LINE (POWER) indicator responses in
conjunction with the ERROR indicator to show
the modes of the printer.

CG4 Series Operator Manual Page 1-3

Section 1: Introduction

9

USB and RS232C interface on-board

10

USB and LAN interface on-board

USB and IEEE interface on-board

11

10

10

11

11

12

13

14

Back view

9

10

11

12

13

14

1.3 PARTS IDENTIFICATION (cont’d)

Media inlet

An opening for Fan-folded media or media
from unwinder to feed in to the printer.

DC input power terminal

Supplies power to the printer by inserting the
power cable via the AC adapter.

USB interface terminal

To connect printer to the host computer using
the USB interface.

RS-232C interface terminal

To connect printer to the host computer using
RS-232C interface.

Or, to connect the optional Keypad, Scanner or
Smart keyboard to the printer.

LAN interface terminal

To connect printer to the host computer using
LAN interface.

IEEE interface terminal

To connect printer to the host computer using
IEEE interface.

Page 1-4 CG4 Series Operator Manual

1.2 PARTS IDENTIFICATION (cont’d)

CG408DT/ CG412DTCG408TT/ CG412TT

15

20

16

17

18

19

21

22

15

18

20

19

21

22

Internal view when Top cover is opened

15

16

17

18

Section 1: Introduction

Print head

This component is used to print on the media.
Perform maintenance at regular intervals.

Ribbon unit

Used to load the ribbon and wind up the used
ribbon.

Pull out lever

This is used to pull out the ribbon unit from the
top cover for ribbon loading.

Roll media holder

To hold the roll media.

Media guide slide lever

19

Set to meet the size of the media used.

Media guide and I-Mark/ Gap sensor

20

A guide for the media to feed properly.

Detects the I-Mark on the media or gap of the
label.

Platen roller

21

This roller feeds the media. Perform
maintenance at regular intervals.

Optional device compartment

22

Used to install optional cutter or dispenser unit.

CG4 Series Operator Manual Page 1-5

Section 1: Introduction

This page is intentionally left blank

Page 1-6 CG4 Series Operator Manual

Section 2: Installation

INSTALLATION

This section assists you in installing consumable media in the printer, as well as adjustment instructions and
installing other optional attachment units.

The following information is provided:

• 2.1 Site Location

• 2.2 Media Selection

• 2.3 Loading Labels

• 2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only)

• 2.5 Connections

CG4 Series Operator Manual Page 2-1

Section 2: Installation

Fan-fold media

l-Mark
paper

Front side

Front side

Fold perforation

I-Mark

Reverse side

Label gap/
I-Mark

1.5 mm

Face-in Roll media Face-out Roll media

3 mm

Gap (spacing)

Paper feed direction

Paper feed direction

I-Mark

Reverse side

Front side

I-Mark

Reverse side

1.5 mm

3 mm

Gap (spacing)

Paper feed direction

Label gap/
I-Mark

2.1 SITE LOCATION

Consider the following when setting up the printer:

• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above
the printer to provide clearance for the top cover to swing open.

• Place it away from hazardous materials or dusty environments.

• Place it within operational distance of the host computer, within interface cable specifications.

2.2 MEDIA SELECTION

The size and type of the labels or paper to be printed should have been taken into consideration before printer
purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that
does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also
wear a groove in the platen roller, which can affect print quality.

Note:

For optimal print performance and durability, please use SATO-certified label and ribbon supplies
on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary

wear and damage to vital parts of the printer, and may void the warranty.

This printer can print on roll media or fan-folded media. The methods used for loading roll media and fan­folded media differ. The printer uses sensors to detect I-Marks or gap on the media in order to precisely
position the print content.

Page 2-2 CG4 Series Operator Manual

2.3 LOADING LABELS

1

1

2

1

2

Media guide
slide lever

1

Media guides

Printed side should face
upwards

2.3.1 Loading Roll media

1.

With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to
unlock the top cover, and then open the top cover .

Note:

Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.

2.

While holding the media guide slide lever, adjust the
width of the media holder to match the media size.

1

Section 2: Installation

3.

Load the media onto the media holder.

4.

After pulling out the media, pass the media through the

media guides and place the leading edge of the media
on top of the platen ro l ler.

Note:

Make sure the printed side of the media is facing
upwards.

CG4 Series Operator Manual Page 2-3

Section 2: Installation

ON LINE
(POWER)

2.3 LOADING LABELS (cont’d)

5.

Close the top cover until it clicks into position.

Notes:

• Be careful not to get your fingers pinched while
closing the top cover.

• If the optional cutter or dispenser has been

purchased, see Section 8.1 Optional Accessories -

Cutter and Section 8.2 Optional Accessories -
Dispenser on how to route the media.

6.

After loading the media, turn on the power.

The printer is online and the ON LINE (POWER)

indicator lights green.

When the printer is ready, press the FEED/LINE button

to output the leading part of the media.

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

Page 2-4 CG4 Series Operator Manual

2.3 LOADING LABELS (cont’d)

1

1

2

1

Media
holder
slide
lever

Media
guides

2.3.2 Loading Fan-folded media

1.

With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock
the top cover, and then open the top cover.

Note:

Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.

2.

Pass the fan-folded media through the opened window
at the rear of the unit.

Note:

Make sure the printed side of the media is facing
upwards.

Section 2: Installation

3.

While holding the media guide slide lever, adjust the
width of the media holder to match the media size.

After pulling out the media, pass the media through the

media guides and place the leading edge of the media
on top of the platen ro l ler.

4.

Close the top cover until it clicks into position.

1

Notes:

• Be careful not to get your fingers pinched while
closing the top cover.

• If the optional cutter or dispenser has been

purchased, see Section 8.1 Optional Accessories -

Cutter and Section 8.2 Optional Accessories -
Dispenser on how to route the media.

CG4 Series Operator Manual Page 2-5

Section 2: Installation

ON LINE
(POWER)

2.3 LOADING LABELS (cont’d)

5.

After loading the media, turn on the power.

The printer is online and the ON LINE (POWER) LED

lights green.

When the printer is ready, press the FEED/LINE button

to output the leading part of the media.

Caution

• When replacing media, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

2.3.3 Overview of the Roll media and Fan-folded media loading path

Roll media (Face-out)

Roll media (Face-in)

Fan-fold media

(Printed side face up)

Page 2-6 CG4 Series Operator Manual

Section 2: Installation

1

1

2

Lever

Ribbon unit

2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY)

The CG408TT and C412TT printers enable two types of printing, Thermal transfer and Direct thermal.
Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is

the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has

a coating on the surface that is made visible through the application of heat from the print head. In this case,
there is no need of loading the carbon ribbon.

1.

With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock

the top cover, and then open the top cover.

Note:

Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.

2.

Pull the lever on the middle of the ribbon unit
downward to pull out the ribbon unit.
Then simply let down the ribbon unit. There is a stopper

midway through its movement range that will prevent the
ribbon unit from snapping down.

CG4 Series Operator Manual Page 2-7

Section 2: Installation

1

2

groove

protrusion

1

2

1

2

groove

protrusion

2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)

3.

Open the carbon ribbon package, and then load the

ribbon in the ribbon supply unit.

With the ribbon winding in clockwise direction, push in

the ribbon roll to the right side of the ribbon supply unit

. Then fix the other side of the ribbon roll to the left of

the ribbon supply unit . Turn the ribbon roll until the

core snaps on the protrusion of the left ribbon supply
unit.

Note:

Use only genuine SATO carbon ribbons for maximum
print quality and printer durability.

4.

Mount the empty ribbon core on the ribbon wind-up
unit the same manner as in step 3 above.

When loading the carbon ribbon for the first time, use the
empty ribbon core supplied with the printer. However,
the subsequent ribbon core can be obtained from the
last used up ribbon roll.

Page 2-8 CG4 Series Operator Manual

Section 2: Installation

tape

Ribbon route

2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)

5.

From the ribbon supply unit, pass the carbon ribbon
underneath the print head assembly to the ribbon
wind-up unit.

Affix the carbon ribbon to the ribbon core using adhesive
tape, and wind it up several times in the direction shown
by the turn arrow.
Confirm that the ribbon has been loaded as shown in the
figure below or as illustrated on the inner side of the top
cover.

Note:

The dull side (ink side) of the ribbon should be facing outward as it travels through the print head
assembly.

6.

Close the top cover until it clicks into position.

Note:

• Be careful not to get your fingers pinched while
closing the top cover.

7.

After loading the media and the carbon ribbon, do a test
print to check that the media roll and ribbon have been

loaded properly. See Section 3.3 User Test Print Mode

for instructions on how to run test print.

Caution

• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.

• Avoid touching even the edge of the print head with your bare hands.

CG4 Series Operator Manual Page 2-9

Section 2: Installation

RS232C and USB interface on-board

LAN and USB interface on-board USB and IEEE 1284 interface on-board

Host

IEEE 1284

RS232C

LAN

USB

2.5 CONNECTIONS

This section explains the power cable and interface cable connection procedures.

2.5.1 Standard interface connection

CG4 Series printers have three types of Main PCBs, and each type of PCB is equipped with different types of
interface to perform data communication with the host. These are described as follows.

1) RS232C and USB interface on-board

2) LAN and USB interface on-board

3) USB and IEEE 1284 interface on-board

Connect only one type of interface cable from the printer to the host computer. Use the cable that is
compatible with the standard of the interface board as stated in Section 7: Interface Specifications. Make

sure the cable is correctly oriented.

Caution

Never connect or disconnect interface cables (or use a switch box) with power applied to either the host
or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by
warranty.

Page 2-10 CG4 Series Operator Manual

Section 2: Installation

Blinks in green

flashes green in a long interval

Blinks in red

Off

An example of optional keypad
connection to the printer.

2.5 CONNECTIONS (cont’d)

2.5.2 To activate the connected interface

After connection, you need to configure the printer to operate on the connected interface.

1.

Please perform the procedures to set the appropriate interface mode as describe in Section 3.5
Operation Setting Mode.

2.

In step 3 of this procedure, briefly press the FEED/LINE button repeatedly to select the interface mode

according to your connection.

Connected Interface USB RS-232C LAN IEEE 1284

ON LINE (POWER)

indications

ERROR

indications

2.5.3 Connecting the optional keypad/Scanner/Smart keyboard

The optional keypad, scanner or smart keyboard can be connected to the CG4 Series printer with RS-232C
interface terminal, thus providing a stand-alone function. This function offers advanced features of Format
Registration or Call Function without connecting to a host computer. You can use either Label Gallery or SBPL
commands for the format registration. As for the data required for call function, capture it as a barcode with a
scanner connected with CG4 Series printer.

1.

Make sure that power cable is not connected to the
printer.

2.

Connect the cable from the optional device to the

RS232C terminal at the back of the printer.

Note:

Make sure the connector is correctly oriented. Secure
the printer with one hand, and insert the connector firmly.

3.

Set the printer for use with the connected device. Refer

to Section 3.5 Operation Setting Mode and perform
the procedures to set the printer to Keypad mode or
Scanner/ Smart keyboard mode accordingly.
In step 3 of this procedure, briefly press of the FEED/
LINE button repeatedly until the respective lighting
sequence of the ON LINE (POWER) and ERROR indi-

cator is displayed.

Notes:

•If Keypad or Scanner/Smart keyboard mode is

selected, even if the device is not connected, other inter­faces cannot be activated.

• Only compatible scanner, compatible smart keyboard
and SATO keypad can be connected to CG4 Series
printer. Refer to SATO sales representative for more
details.

CG4 Series Operator Manual Page 2-11

Section 2: Installation

AC adapter

AC power
plug

Flat side faces right.

DC input power
terminal

2.5 CONNECTIONS (cont’d)

2.5.4 Connecting the Power Cable

Warning

• Be sure to connect the ground wire. Failure to do so may cause an electric shock.

• Do not operate the power switch or insert/remove the power cable while your hands are wet.
Doing so may cause an electric shock.

Caution

The power cable and the AC adapter provided with this printer are for use with this printer only.
They cannot be used with other electrical devices.

1.

Connect the AC power cable to the AC adapter.

2.

Connect the DC power plug from the AC adapter to the

DC input power terminal on the back of the printer.

Make sure the flat side of the DC power plug is facing
right. Secure the printer with one hand, and insert the
cable firmly.

3.

Insert the AC power plug into a AC power outlet.
Make sure that the AC voltage of your region is within
the range of AC 100 to 240V, 50/60 Hz.
A 3-pin plug is attached to the power cord provided with
your printer. One of these pins is the ground wire.
You must use a 3-pin power outlet. The plug will not
work with a 2-pin power outlet.

* The shape of the power plug may vary depending on
the location where the printer was purchased.

Page 2-12 CG4 Series Operator Manual

2.5 CONNECTIONS (cont’d)

ERROR

Beep
sound

ON LINE

(POWER)

ERROR

2.5.5 Turning On the Power

Warning

Do not operate the power switch or insert/remove the
power cable while your hands are wet. Doing so may
cause an electric shock.

Press the POWER on the operation panel of the unit.
The ERROR indicator displays red, then after a single beep
sound, the ON LINE (POWER) indicator displays green.

2.5.6 Turning Off the Power

When you have completed the printing job, turn the printer
off.
Be sure to confirm that the printer is in the offline status.

Press and hold the POWER button until the ERROR

indicator displays red and then turns off.
If there is any printed paper remaining in the printer,
cut it off.

Section 2: Installation

CG4 Series Operator Manual Page 2-13

Section 2: Installation

This page is intentionally left blank

Page 2-14 CG4 Series Operator Manual

Section 3: Operation and Configuration

OPERATION AND CONFIGURATION

Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings
on which the instructional procedures in this manual are based.

Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO
Utilities Tool application.

Some printer settings may be manually configured via the POWER and FEED/LINE buttons with the ON LINE
(POWER) indicator and ERROR indicator on the front of printer. All of the printer’s buttons are used either

singularly, or together, to perform configuration activities. The instructions to these operations are described
in this section.

CG4 Series Operator Manual Page 3-1

Section 3: Operation and Configuration

ON LINE
(POWER)

POWER

FEED/
LINE

ERROR

3.1 OPERATOR PANEL

The operator panel located on the top front, consists of two buttons and two LED indicators (red and green).

• POWER button
Press POWER button to turn on or off the printer.
Press POWER button together with FEED/LINE button

to enter various operating modes.

• FEED/LINE button

• Press FEED/LINE button during normal print

operation to pause the printing and set the printer to
offline mode. Press again to toggle the printer
between the online and offline mode.

• When printer idles in online mode, press the FEED/

LINE button to feed a blank label.

• During label feed, press the FEED/LINE button to

pause label feed and go offline.

• The printer will go offline after opening and closing

the top cover. Press the FEED/LINE button to make

the printer go online.

• ON LINE (POWER) and ERROR indicators

When the printer is in normal mode, this two indicators notifies the user of various status conditions:

LED Indicator Color Functions

ON LINE (POWER) Green Illuminates when printer is ready to receive data or is in printing

mode (Online).
Blinks when the printer is in offline mode.

ERROR Red Illuminates or blinks when there is a system fault, for example,

paper end.

During different operation modes, the ON LINE (POWER) and ERROR indicators turn on and flash

differently.
In this section, the combination of the following symbols has been used to describe the indicator lighting
sequence. Refer to the example listed below for lighting sequences.

Indicator symbol Status

Off

Red light

Green light

The repeating patterns are as shown in the below examples. The sequences are indicated as from left to
right. One LED Indication flash is approximately 200ms, and two indication flashes in a row are for about
400ms.

Example 1 Indicator: Red light.

Example 2 Indicator: Green light.

Example 3 Indicator: Blinking red light.

Example 4 Indicator: Blinking green light.

Example 5 Indicator: off

Page 3-2 CG4 Series Operator Manual

Section 3: Operation and Configuration

Printer Start up

Normal Mode

(Online)

Press POWER
button

Power off

Operation setting

Mode

While pressing
FEED/LINE button,
press POWER button

User Test Print

Mode

Holding

FEED/LINE

button

Factory Test

Print Mode

Holding
FEED/LINE
button

Operating Mode ON LINE (POWER) ERROR

Procedures

LED indicator symbols

: Off

: Red light

: Green light

Off

Off

One short beep

Green light

Green light

Red light

Blinking green light

Red light

Printer Start up

Off

Off

Off

Off

One
short beep

Two
short beeps

Three
short beeps

Red light

Release POWER button and
keep holding FEED/LINE
button until the desired mode
lighting pattern is shown.

Holding
FEED/LINE
button

LED indicator responses

Buzzer

3.2 OPERATING MODES

You can set the printer in any of the following modes:

1.

Normal mode (including Online/Offline modes)

2.

User Test print mode

3.

Factory Test print mode

4.

Operation Setting mode:

• Program download mode

• Font download mode

• Default setting mode

• HEX Dump mode

• USB interface

• RS-232C/ LAN/ IEEE 1284 interface

• Keypad selection

• Scanner, Smart keyboard

You can access the modes by pressing and releasing the POWER button and the FEED/LINE button at
particular points during the ON LINE (POWER) and ERROR indicators’ lighting sequence.

The following flow chart provides a clear summary of each of the modes and its access method.

CG4 Series Operator Manual Page 3-3

Section 3: Operation and Configuration

Printer start-up

While pressing
FEED/LINE button, press
and release POWER
button. Keep holding
FEED/LINE button.

Green light

Release FEED/LINE
button when ON LINE
(POWER) indicator
changes to green light
and single short beep
sound is heard.

Blinking green light

Press FEED/LINE button
to start test printing.

User Test Print mode
is activated and then
paused.

Green light

User Test Print start
and print continuously.

Press FEED/LINE button
to pause the test printing.
Press again to resume.

User Test Print paused.

Blinking green light

1

2

3

Printer statusProcedures

(The printer will cyclically
advance to next mode as
long as the FEED/LINE
button is held down.)

Off

ON LINE (POWER)

indicator

ERROR

indicator

Buzzer

User Test Print mode.

Off

Off

Off

Off

One short
beep

FEED/LINE

released

Red light

3.3 USER TEST PRINT MODE

This mode produces test labels for diagnostic purposes.

Preparation:

Make sure the media or ribbon (if required) are properly loaded in the printer.

Notes:

• If you missed the chance to release the FEED/LINE button in step 2 above, just keep holding the
FEED/LINE button and wait for the next cycle.

• If you released the FEED/LINE button at the wrong ON LINE (POWER) or ERROR indicators, just turn off

the power and restart the procedure.

• The printer will continuously print the user test labels until the FEED/LINE button is pressed. The printing is
paused and will resume printing if the FEED/LINE button is press again.

To terminate the User Test Print mode

First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to

turn off the printer.

Page 3-4 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.3 USER TEST PRINT MODE (cont’d)

3.3.1 Output Data of the User Test Print

The output data of the User Test Print shows the current settings of the printer.
These output data are printed in three parts, each with the printing area of 110mm [4.33”] (Width) x 115mm
[4.53”] (Pitch), Standard.

First print-out (Settings)

No. Print Item Contents of the print data

1 Model Printer model name CG408TT(*), CG412TT(*)

CG408DT, CG412DT
*: “T” is printed for thermal

transfer print.

“D” is printed for direct

thermal print.

2 Offset Offset value (Vertical and

horizontal directions)

3 Pitch Offset Pitch offset value ±099 DOT

4 Cut Offset Cut position offset value ±099 DOT

5 Peel Offset Peel off position offset value ±099 DOT

6 Tear Off Offset Tear off position offset value ±099 DOT

7 Label Size Label size (Pitch/Width) (P)**** x (W)*** DOT

8 Print Speed Print speed 50mm/s

9 Print Darkness Print darkness 1A~5A

10 Operation mode Operation mode CUT/ NONE SEPA/

11 Sensor Type Sensor type Gap

12 Paper End Search Paper end detection method TAG/ ROLL

13 Zero Slash Zero slash ON/ OFF

(H)±300 (V)±300 DOT

75mm/s
100mm/s

TEAR OFF/ DISPENSER/
CONTINUOUS

I-Mark
None

14 Proportional Pitch Proportional pitch ON/ OFF

15 Buzzer Buzzer ON/OFF

16 Initial Feed Initial feed ON/ OFF

17 Protocol-codes Protocol code setting value

(Standard / Nonstandard)

18 Option waiting time Option waiting time 500 to 20000 ms

19 Num of formats stored Number of formats stored *

20 Printer mode Printer mode ONLINE/ STANDALONE

CG4 Series Operator Manual Page 3-5

Nonstandard/ Standard

Section 3: Operation and Configuration

3.3 USER TEST PRINT MODE (cont’d)

Second print-out (Protocol code setting values)

No. Print Item

1STX

2ETX

3 ESC

4ENQ

5CAN

6 NULL

7OFFLINE

8 AUTO ONLINE

9 ZERO SLASH Zero slash

10 EURO Euro code

Third print-out (Interface)

USB and RS-232C interface on board

No. Print Item Contents of the print data

1 Selected Interface In-use interface USB / RS-232C / Keypad /

Scanner

2 Interface 1 Interface 1 USB

3 Buffer Type Buffer type Multi

4 Protocol Protocol Driver

5 Serial No. Serial No. Serial No./ None

6 Interface 2 Interface 2 RS-232C

Communication parameters (19200.8.N.1)

Baud rate (bps)
9600, 19200, 384000
Data length (bit)
8, 7
Parity
N, O, E
Stop bit (bit)
1 2

7 Buffer Type Buffer type 1 item / Multi

8Protocol Protocol ER/RS

XON/XOF
Driver
Status3

Page 3-6 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.3 USER TEST PRINT MODE (cont’d)

USB and IEEE 1284 interface on board

No. Print Item Contents of the print data

1 Selected Interface In-use interface USB / IEEE1284

2 Interface 1 Interface 1 USB

3 Buffer Type Buffer type Multi

4 Protocol Protocol Driver

5 Serial No. Serial No. Serial No./ None

6 Interface 2 Interface 2 IEEE1284

7 Buffer Type Buffer type Multi / 1 item

8 Protocol Protocol Driver

USB and LAN interface on board

No. Print Item Contents of the print data

1 Selected Interface In-use interface USB / LAN

2 Interface 1 Interface 1 USB

3 Buffer Type Buffer type Multi

4 Protocol Protocol Driver

5 Serial No. Serial No. Serial No./ None

6 Interface 2 Interface 2 LAN

7 Buffer Type Buffer type Multi

8 Protocol Protocol Driver(CYC)

Driver(ENQ)
Status3

9 MAC Address MAC address **:**:**:**:**:**

10 IP Address IP address 000.000.000.000

~ 255.255.255.255

11 Subnet Mask Subnet mask 000.000.000.000

~ 255.255.255.255

12 Default Gateway Default gateway 000.000.000.000

~ 255.255.255.255

13 DHCP DHCP Enable / Disable

14 RARP RARP Enable / Disable

CG4 Series Operator Manual Page 3-7

Section 3: Operation and Configuration

Printer start-up

While pressing
FEED/LINE button, press
and release POWER
button. Keep holding
FEED/LINE button.

Green light

Release FEED/LINE
button when ERROR
indicator changes to red
light and two short beeps
sound are heard.

Blinking green light

Press FEED/LINE button
to start test printing.

Factory Test Print
mode is activated and
then paused.

Green light

FactoryTest Print start
and print continuously.

Press FEED/LINE button
to pause the test printing.
Press again to resume.

Factory Test Print
paused.

Blinking green light

1

2

3

Printer statusProcedures

(The printer will cyclically
advance to next mode as
long as the FEED/LINE
button is held down.)

Off

ON LINE (POWER)

indicator

ERROR

indicator

Buzzer

User Test Print Mode.

Factory Test Print
Mode.

Off

Off

Off

Off

One short
beep

Two short
beeps

FEED/LINE

released

Red light

Off

Red light

3.4 FACTORY TEST PRINT MODE

This mode produces test labels for diagnostic purposes.

Preparation:

Make sure the media or ribbon (if required) are properly loaded in the printer.

Notes:

• If you missed the chance to release the FEED/LINE button in step 2 above, just keep holding the FEED/
LINE button and wait for the next cycle.

• If you released the FEED/LINE button at the wrong ON LINE (POWER) or ERROR indicators, just turn off

the power and restart the procedure.

• The printer will continuously print the Factory test labels until the FEED/LINE button is pressed. The print­ing is paused and will resume printing if the FEED/LINE button is press again.

To terminate the Factory Test Print mode

First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to

turn off the printer.

Page 3-8 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.4 FACTORY TEST PRINT MODE (cont’d)

3.4.1 Output Data of the Factory Test Print

The output data of the Factory Test Print shows the internal operating parameters of the printer.
These output data are printed in three parts, each with the printing area of 110mm [4.33”] (Width) x 115mm
[4.53”] (Pitch), Standard.

First print-out (Settings)

No. Print Item Contents of the print data

1 Model Printer model name CG408TT(*), CG412TT(*)

CG408DT, CG412DT
*: “T” is printed for thermal

transfer print.

“D” is printed for direct

thermal print.

2 Firm Ver Printer F/W version **.**.**.**

3 Firm Date Printer F/W creation date YY.MM.DD

4 Font Version Font version **.**

5 Serial No. Serial No. Serial No./ None

6 Life Counter Life counter *.* Km

7 Head Counter1 Head counter 1 *.* Km

8 Head Counter2 Head counter 2 *.* Km

9 Head Counter3 Head counter 3 *.* Km

10 Cutter Counter Cutter counter *

11 Thermistor Print head temperature 0 to 255

12 Sensor Type Sensor type Gap

I-Mark
None

13 Sensor Level Low Average minimum value of

pitch sensor

14 Sensor Level High Average maximum value of

pitch sensor

15 Sensor Slice Level Pitch sensor slice level *.* V

16 FROM CHECK SUM Printer F/W: Font: Check

sum

17 Sensor Out Level I-mark I-Mark level *

*.* V

*.* V

(A)****
(B)****
(P)****

18 Sensor Out Level Gap Gap level *

CG4 Series Operator Manual Page 3-9

Section 3: Operation and Configuration

3.4 FACTORY TEST PRINT MODE (cont’d)

Second print-out (Settings)

No. Print Item Contents of the print data

1 Model Printer model name CG408TT(*), CG412TT(*)

CG408DT, CG412DT
*: “T” is printed for thermal

transfer print.

“D” is printed for direct

thermal print.

2 Offset Base reference correction

(Vertical and horizontal
directions)

3 Pitch Offset Pitch offset value ±099 DOT

4 Cut Offset Cut position correction value ±099 DOT

5 Peel Offset Peel off position correction

value

6 Tear Off Offset Tear off position correction

value

7 Label Size Label size (Pitch/Width) (P)**** x (W)*** DOT

8 Print Speed Print speed 50mm/s, 75mm/s, 100mm/s

9 Print Darkness Print darkness 1A~5A

10 Sensor Type Sensor type Gap / I-Mark / None

11 Sensor Level Low Average minimum value of

pitch sensor

12 Sensor Level High Average maximum value of

pitch sensor

13 Sensor Slice Level Pitch sensor slice level *.* V

14 Paper End Search Paper end detection method TAG/ ROLL

(H)±300 (V)±300 DOT

±099 DOT

±099 DOT

*.* V

*.* V

15 Zero Slash Zero slash ON/ OFF

16 Proportional Pitch Proportional pitch ON/ OFF

17 Buzzer Buzzer ON/OFF

18 Initial Feed Initial feed ON/ OFF

19 Operation mode Operation mode CUT/ NONE SEPA/

TEAR OFF/ DISPENSER/
CONTINUOUS

20 Option waiting time Option waiting time 500 to 20000 ms

21 Protocol-codes Protocol code setting value

(Standard / Nonstandard)

Third print-out (Interface)
This interface information is similar to the third print-out in user test print mode. Refer to Section 3.3.1 Output
Data of the User Test Print for details.

Page 3-10 CG4 Series Operator Manual

Nonstandard/ Standard

Section 3: Operation and Configuration

Printer start-up

While pressing
FEED/LINE button, press
and release POWER
button. Keep holding
FEED/LINE button.

Green light

Release FEED/LINE
button when ON LINE
(POWER) indicator
changes to blinking green
light and three short
beeps sound are heard.

1

2

Printer statusProcedures

(The printer will cyclically
advance to next mode as
long as the FEED/LINE
button is held down.)

Off

ON LINE (POWER)

indicator

ERROR

indicator

Buzzer

User Test Print Mode.

Factory Test Print Mode

Operation Setting Mode

Off

One short
beep

Blinking green light

Off

Three
short
beeps

Two short
beeps

Red light

Off

Red light

To be continued on the next page.

3.5 OPERATION SETTING MODE

The operation setting mode enables further selection of the functions of the printer. These are:

• Program download mode

• Font download mode

• Default setting mode

• HEX dump mode

• USB interface

• RS-232C/ IEEE 1284/ LAN interface

• Keypad selection

• Scanner/ Smart keyboard selection

Selection of the above operation setting modes are as shown below.

CG4 Series Operator Manual Page 3-11

Section 3: Operation and Configuration

Program Download
Mode

Font Download Mode

Default setting Mode

HEX Dump Mode

USB interface

RS-232C/ LAN/
IEEE1284 interface

Keypad is selected*

FEED/LINE

FEED/LINE

FEED/LINE

FEED/LINE

FEED/LINE

FEED/LINE

FEED/LINE

Scanner/ Smart
keyboard is selected*

FEED/LINE

Green light

Off

Three
short
beeps

When the desired mode
is selected, press the
FEED/LINE button for
more than 3 seconds
until both the ON LINE
(POWER) and ERROR
indicator is turned off.

Off

4

Press the POWER button
to turn off the printer,
then press again to turn it
on.

(NOTE: This step is NOT
required for download mode.)

5

Printer statusProcedures

ON LINE (POWER)

indicator

ERROR

indicator

Buzzer

Off

One short
beep

Blinking green light

Blinking green light

Off

Three
short
beeps

Off

Red light

Off

Blinking red light

Off

Blinking red light

Blinking green light

Blinking red light

Blinking green light

(longest blink interval)

Blinking red light

(longest blink interval)

Blinking red light

(longest blink interval)

Blinking green light

(longest blink interval)

Off

Press the FEED/LINE
button repeatedly to
select different operation
setting mode cyclically.

3

* Keypad and
Scanner/ Smart
keyboard selection is
only available for USB
and RS-232C board
printer. If this selection
is selected, even if the
device is not
connected, other
interfaces cannot be
activated.

Confirmation of the
selected mode.

(while pressing FEED/LINE)

Completion of function
execution.

(after release of FEED/LINE)

(except for download mode, in which case
the ERROR indicator will be lighted in red
instead.).

The selected mode will
be valid by restarting
the printer.

(For download mode selection, the printer will continue to complete the
downloading process. Refer to section 3.6 and 3.7 for details.)

3.5

OPERATION SETTING MODE

(cont’d)

Page 3-12 CG4 Series Operator Manual

Section 3: Operation and Configuration

Status of printer in Program Download Mode

ON LINE (POWER)

indicator

ERROR

indicator

Buzzer

Activation via operation
setting mode or

download command.

Start-up

Reception
from interface?

Yes

Reboot
command
reception?

Program data
reception?

Yes

Yes

No

No

No

Download

Download

completion

Reboot and start in normal mode

Test print

Online

At the start of download
mode

Wait to receive data

Start receiving data/
Receiving data

Writing to flash ROM

At the time of download
completion

Printer turns off

Printer turns on again

Test printing

(From step 4 of Operation Setting Mode. )

One long
beep

One
short
beep

One
short
beep

One short
beep

Red light

(after

release of
FEED/LINE)

Off

(after release of

FEED/LINE)

Blinking red lightOff

Off

(while pressing

FEED/LINE)

Off

(while pressing

FEED/LINE)

Blinking green light

Off

Three
long
beeps

Blinking green light

Off

Blinking green light
(lights alternately)

Blinking red light
(lights alternately)

Green light

Off

Off

Off

Off

Red light

Green light

Off

Green light

Off

3.5

OPERATION SETTING MODE

(cont’d)

Notes:

•Press the FEED/LINE button to select the desired function, and then execute the selected function by
pressing and holding the FEED/LINE button for more than 3 seconds.

• When the desired interface is selected, this setting will be valid after you restart the printer.

• When HEX dump mode is selected, the printer will be set to this mode only once by restarting the printer.

• When download mode is selected, the printer will be reset automatically and it enters the desired
download mode.

• When the default setting mode is selected and executed, the printer will be set to default setting.

• Make sure that the function execution is complete (ON LINE (POWER) indicator: Green light) before

turning off the printer.

3.6 PROGRAM DOWNLOAD MODE

In this mode, the printer is set to receive an application program from the host computer to download into its
memory. Remember to set the printer to the correct active interface to be used for the data transfer.

CG4 Series Operator Manual Page 3-13

Section 3: Operation and Configuration

3.6 PROGRAM DOWNLOAD MODE (cont’d)

Caution

• Downloading firmware will initialize all the previous settings (set by Utilities tool application or by
commands). Write down its setting details or keep a copy of FACTORY TEST PRINT for your
information in case you wish to maintain the same settings in the future.

• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot
Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.

Notes:

• Use the selected interface for PC connection.

• Restart the printer in order to activate the Downloaded program. When starting the printer in normal mode
for the first time, it makes the first factory test print. If no media is set in the printer, the printer will have a
paper end error.

• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.

• Ensure that the printer is in the “Wait to receive data” status (ERROR indicator: blinking red light) before

you manually turn off the printer.

• During the process of downloading, if ON LINE (POWER) and ERROR indicators respond differently from
above mentioned procedure, an error may have occurred. Please refer to Section 3.10 Error Occurrenc e

While Downloading for details.

3.6.1 Firmware Download

The following listed the downloadable firmware according to the connected interface.

Targeted firmware

Interface

RS-232C  –

USB  –

Onboard LAN  –

IEEE 1284  –

SD card for Keypad x 

: Downloadable x: Undownloadable –: Not available

Printer

firmware

Keypad

firmware

Page 3-14 CG4 Series Operator Manual

Section 3: Operation and Configuration

Status of printer in Font Download Mode

ON LINE (POWER)

indicator

ERROR

indicator

Buzzer

Activation via operation
setting mode or

download command.

Start-up

Reception
from interface?

Yes

Reboot
command
reception?

Font data
reception?

Yes

Yes

No

No

No

Download

Download

completion

Reboot and start in normal mode

Online

At the start of download
mode

Wait to receive data

Start receiving data/
Receiving data

Writing to flash ROM

At the time of download
completion

Printer turns off

Printer turns on again

Online mode

(From step 4 of Operation Setting Mode. )

One long
beep

One
short
beep

One
short
beep

One short
beep

Red light

(after

release of
FEED/LINE)

Off

(after release of

FEED/LINE)

Blinking red lightOff

Off

(while pressing

FEED/LINE)

Off

(while pressing

FEED/LINE)

Blinking green light

Off

Three
long
beeps

Blinking green light

Off

Blinking green light
(lights alternately)

Blinking red light
(lights alternately)

Green light

Off

Off

Off

Off

Red light

Green light

Off

Green light

Off

3.7 FONT DOWNLOAD MODE

In this mode, the printer is set to download fonts from the host computer. Remember to set the printer to the
correct active interface to be used for the data transfer.

Notes:

• Use the selected interface for PC connection.

• The downloaded font goes into effect when you restart the printer.

• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.

• Ensure that the printer is in the “Wait to receive data” status (ERROR indicator: blinking red light) before

you manually turn off the printer.

• During the process of downloading, if ON LINE (POWER) and ERROR indicators respond differently from
above mentioned procedure, an error may have occurred. Please refer to Section 3.10 Error Occurrenc e
While Downloading for details.

CG4 Series Operator Manual Page 3-15

Section 3: Operation and Configuration

3.8 DEFAULT SETTING MODE

When default setting mode is selected and executed in Operation Setting mode (refer to Section 3.5
Operation Setting Mode), the printer will reset to the default setting (factory preset) as listed below.

No. Items to be reset Default value

1 Offset (V, H) Vertical = 0 dot, Horizontal = 0 dot

2 Pitch Offset 0 dot

3 Cut Offset 0 dot

4 Dispensing Offset 0 dot

5 Tear-Off Offset 0 dot

6 Label Size Pitch 896 dot x Width 832 dot [203 dpi]

Pitch 1344 dot x Width 1248 dot [305 dpi]

7 Print Speed 75 mm/sec (3 Inches/sec)

8 Print Darkness 3A

9Sensor Type Gap

10 Paper End Search Roll

11 Zero Slash Enabled

12 Proportional Pitch Enabled

13 Initial Feed Disabled

14 Auto Feed Disabled

15 Operation mode Continuous - (No setting)

Tear Off - (No setting)

Cutter Mode 1 (Head position)

Dispenser Mode 1 (Head position)

16 Interface RS-232C Baud rate=19200 bps, Protocol = Protocol for

driver

LAN Protocol for driver (ENQ response mode) *1

IEEE 1284 Protocol = Protocol for driver

USB Protocol = Protocol for driver

*1. To be connected by Port1024 and Port1025 (2 port connections) or Port 9100 (1 port connection)

Page 3-16 CG4 Series Operator Manual

Section 3: Operation and Configuration

3.9 HEX DUMP MODE

HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format. This feature
allows the data stream to be examined for errors and troubleshooting.

After selecting the HEX Dump Mode in Operation Setting Mode, restart the printer (refer to Section 3.5
Operation Setting Mode). The printer then awaits data feeds and when data arrives, it prints out the HEX

data continuously.
To exit the HEX Dump Mode, restart the printer by turning off the printer and then on again.

3.10 ERROR OCCURRENCE WHILE DOWNLOADING

The following are the possible causes of errors in program/font download.
(1) The flash ROM may be in a state that fails to permit data being written to it.
(2) Incorrect data are received while transferring downloaded data.

3.10.1 Operation Status when having an Error in Downloading Process

The ERROR indicator and buzzer response when having an error in downloading process are as follows.

Operation status

Flash ROM error

Download data error

ON LINE (POWER)

indicator

Off Red light

Off Long blink interval

ERROR

indicator

Buzzer

1 long beep sound

1 long beep sound

Caution

• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot
Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.

• Ensure to check the printer status when downloading, and do not turn off the printer during
download.

• Ensure that the printer is running on a stable power supply during flash ROM writing operations.

CG4 Series Operator Manual Page 3-17

Section 3: Operation and Configuration

3.11 PRINTER CONFIGURATIONS SETTING

You can set the printer configuration by sending SBPL commands from the host computer or by using the
Utilities Tool application provided (SATO Accessory CD-ROM).

No. Category Setting item Setting contents

1 Operation mode Print method

(CG406TT/ CG412TT
printer only)

2 Print speed 50mm/s to 100mm/s

3 Print mode Continuous/ Tear Off/ Cutter/ Dispenser/ non-

4 Cutter mode Head position/ Cut position/ No backfeed

5 Dispenser mode Head position/ Dispense position

6 nonsepa mode Tear Off position/ No backfeed

7 Print darkness A

8 Print darkness level 1 to 5

9 Sensor type I-Mark/Gap/Sensor-off/Transmissive (CX com-

10 Zero slash Disabled/ Enabled

11 Kanji code JIS code/SJIS code

12 Initial feed Disabled/ Enabled

13 Character pitch Fixed/ Proportional

13 Option Waiting time 5 to 200 (x100ms)

14 Media size Pitch 1 to 2400 dots (including liner/backing paper)

Thermal Transfer/ Direct Thermal

sepa (Linerless)

patible)

[CG408TT/DT]
1 to 3600 dots (including liner/backing paper)
[CG412TT/DT]

15 Width 1 to 832 dots (including liner/backing paper)

[CG408TT/DT]
1 to 1248 dots (including liner/backing paper)
[CG412TT/DT]

16 Base reference

point

17 Horizontal print posi-

18 Offset setting Continuous mode ±99dot

19 Tear Off mode ±99dot

20 Cutter mode ±99dot

21 Dispenser mode ±99dot

Page 3-18 CG4 Series Operator Manual

Vertical print position
offset

tion offset

±792dot

±792dot

Section 3: Operation and Configuration

No. Category Setting item Setting contents

22 RS-232C interface *1Baud rate 9600/19200/38400bps

23 Data bit 7/8 bit

24 Parity No parity/Odd number/Even number

25 Stop bit 1/2 bit

26 Control READY/BUSY control (single item buffer),

READY/BUSY control (multi buffer), Xon/Xoff,
Protocol for driver(STATUS4), STATUS3

27 LAN interface *2 LAN mode Protocol for driver(STATUS4)Cyclic response *3

Protocol for driver(STATUS4)ENQ response *3
1 port connection/ENQ response(STATUS3)

28 IEEE 1284 inter-

face *4

28 Non-standard code Nonstandard code

29 Nonstandard code

30 Download Firmware download Download firmware from the host computer.

31 Reboot mode *5 (1) Start up in program download mode

*1. Available for USB+RS-232C specification only.
*2. Available for USB+LAN specification only.
*3. Use SATO port or Port 9100 when sending print request from the printer driver.
*4. Available for IEEE1284+USB specification only.
*5. The printer will restart in specified mode.

Buffer type Multi/ 1 item

ACK width 010 to 200 (1=50ns)

Standard code/Nonstandard code

switching

Nonstandard code settings for STX, ETX, ESC,

setting

ENQ, CAN, NULL, OFFLINE

(Available in normal operation mode only)
(2) Start up in normal operation mode
(Available in program download mode only)

CG4 Series Operator Manual Page 3-19

Section 3: Operation and Configuration

This page is intentionally left blank

Page 3-20 CG4 Series Operator Manual

Section 4: Troubleshooting

TROUBLESHOOTING

If you are unable to produce printouts on the CG4 Series printer, use this section to make sure the basics
have been checked, before deciding you are unable to proceed any further.
This section is divided into four parts:

• 4.1 Error signal troubleshooting

• 4.2 Troubleshooting table

• 4.3 Interface troubleshooting

• 4.4 Test print troubleshooting

CG4 Series Operator Manual Page 4-1

Section 4: Troubleshooting

4.1 ERROR SIGNAL TROUBLESHOOTING

The ON LINE (POWER) and ERROR indicators light or flash in different colors and patterns listed below to

alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off,

Red light, Green light]

ON LINE

Contents

(POWER)

LED

Hardware error

FLASH ROM
error

Setting
information
(FROM) error

Machine
error

Off Solid red 1 long

Program error

Incorrect
program
error

Off Solid red — 1) Download did not

Communication error

ERROR

LED

Buzzer Causes Corrective Actions

1), 2) Board replacement.

1), 2) Board replacement.

1) Download again.

beep

sound

1) FLASH ROM read/ write
error.

2) Exceeded the FLASH
ROM write count limits.

1) FLASH ROM read/write
error.

2) Exceeded the FLASH
ROM write count limits.

1) Board defect. 1) Board replacement.

complete successfully.

Communica­tion error by
kit

Buffer over 1) Received the amount of

Off [Red->Off] x

twice

->Red x twice­>Off

(blinks with

changing inter-

val)

1 long

beep

sound

Error contents may vary
depending on the kit
installed.

data exceeding the limit
of receive buffer.

2) Wrong protocol.

Download error

Download
error

Off Red x 4 times -

>Off

(longest blink

interval)

1 long

beep

sound

1) Downloaded wrong data. 1) Download again.

1) Correct the software on
the host side.

2) Set the correct protocol.

Page 4-2 CG4 Series Operator Manual

4.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d)

Section 4: Troubleshooting

Contents

ON LINE

(POWER)

LED

ERROR

LED

Buzzer Causes Corrective Actions

Minor error

Cover open Off Blinking red 3 short

beeps

Sensor error 1) Wrong sensor level.

Paper end 1) Out of paper. 1) Set the paper properly.
Ribbon end 1) Out of ribbon or ripped

sound

1) Cover is not closed
properly.

2) Wrong sensor type.

3) Label meandering.

ribbon.

2) Ribbon is not set
properly.

1) Close the cover.

1) Level adjustment.

2) Sensor type adjustment.

1) & 2) Set the ribbon
properly.

Option

Cutter error Off long blink

interval

3 short

beeps
sound

1) Cutter is not connected.

2) Cut operation was not
performed successfully.

1) Connect the cutter unit.

2) Set and feed the paper
again.

Warning

Buffer near
full

Ribbon near
end

Blinking green

(Lights

alternately)

Blinking red

(Lights

alternately)

— 1) Free space for receive

buffer is low.

— 1) Remaining amount of rib-

bon is little.

1) Pause the data transmis­sion on the host side and
wait to have enough buf­fer space.

1) Ribbon replacement.

CG4 Series Operator Manual Page 4-3

Section 4: Troubleshooting

4.2 TROUBLESHOOTING TABLE

TROUBLESHOOTING TABLE

NO POWER

Printer does not turn on. Power connector or AC adapter is not properly connected.

NO LABEL MOVEMENT

Media is not set properly. Set media and media guide correctly

Incorrect label sensor selected. Set the sensor correctly by printer setting tool.

Dirty platen roller. Clean the platen roller.

Damaged platen gear. Replace platen roller and gear.

INCORRECT LABEL POSITIONING

Incorrect label sensor selection. Set the sensor correctly by printer setting tool.

Improper sensor adjustment. Adjust sensor sensitivity as required.

Data input error. Ensure correct data stream.

Incorrect offset settings. Adjust settings as required by command.

NO PRINT MOTION

The interface cable is not properly connected. Connect the interface cable.

Interface problems. Troubleshoot interface - refer to the next section.

Data input error. Ensure correct data stream.

Defective main circuit board. Have SATO authorised servicing personnel replace main board.

PRINTER CREATES A BLANK LABEL

Data input error. Ensure correct data stream.

Incorrect label sensor selection. Set the sensor correctly by printer setting tool.

Print head is disconnected. Power off the printer and ensure a proper connection.

Defective print head. Replace print head as required.

Defective main circuit board. Have SATO authorised servicing personnel replace main board.

IMAGE VOIDS

Dirty print head. Clean print head.

Defective print head. Replace print head.

Defective main circuit board. Have SATO authorised servicing personnel replace main board.

Damaged or worn platen roller. Replace platen roller.

Poor label quality. Use higher quality media. Use only SATO-certified media.

Ribbon stock and media are mismatched. *

RIBBON WRINKLING

1

*

1

Consult with media supplier. Use only SATO-certified media.

Damaged or worn platen roller. Replace platen roller.

Foreign material on print head and/or platen roller. Clean as required.

Foreign material on labels. Use higher quality media. Use only SATO-certified media.

Defective print head. Replace print head as required.

*1 Ribbon stock conditions are only applicable to CG408TT and CG412TT printers.

Page 4-4 CG4 Series Operator Manual

Section 4: Troubleshooting

4.2 TROUBLESHOOTING TABLE (Cont’d)

TROUBLESHOOTING TABLE

LIGHT PRINT IMAGES

Low print head darkness. Adjust darkness level setting.

Foreign material on print head. Clean print head and platen roller.

Excessive print speed. Reduce print speed setting.

UNEVEN PRINT DARKNESS

Damaged or worn platen roller. Replace platen roller.

Dirty print head. Clean print head.

Defective print head. Replace print head as required.

SMEARED PRINT IMAGES

Poor media quality Use higher quality media. Use only SATO-certified media.

Foreign material on print head and platen roller Clean print head and platen roller.

Foreign material on labels Use higher quality media. Use only SATO-certified media.

Excessive print head energy Adjust darkness level setting.

Excessive print speed Adjust print speed as required.

MEANDERING MEDIA

Incorrectly loaded media. Ensure correct loading.

Media is not set properly. Set media and media guide correctly.

Damaged or worn platen roller. Replace platen roller.

CG4 Series Operator Manual Page 4-5

Section 4: Troubleshooting

4.3 INTERFACE TROUBLESHOOTING

This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface
used and perform each of the troubleshooting tasks until the problem has been isolated.

UNIVERSAL SERIAL BUS (USB) INTERFACE

If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:

CHK TROUBLESHOOTING STEP

Click on Start, Settings, and then Control Panel.

Click on System within the new window.

Click on the Device Manager tab.

Ensure that the View Device By Type is checked.

Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.

Reboot the PC and the printer.

RS232 SERIAL INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the correct interface module is correctly installed. Run self-test to verify.

Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.

Ensure the serial cable is not defective.

Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those
being sent from the host computer.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to
that procedure within this manual for instructions. The command stream should be continuous and possess
0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either
located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Try another port to isolate the problem.

Replace the main circuit board if determined to be the problem.

LAN ETHERNET INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label
does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.
Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure that a valid IP address is specified and that all parameters are correct (subnet mask,
gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying
the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC
address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation.
Verify that the parameters match on each. Test connectivity.

Page 4-6 CG4 Series Operator Manual

4.3 INTERFACE TROUBLESHOOTING (Cont’d)

PARALLEL INTERFACE

CHK TROUBLESHOOTING STEP

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows
printer driver, ensure the correct port is selected.

Ensure a IEEE1284 printer cable is being used.

Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s
documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer
to that procedure within this manual for instructions. The command stream should be continuous and possess
0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either
located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Try another port to isolate the problem.

Replace the main circuit board if determined to be the problem.

CENTRONICS INTERFACE

Section 4: Troubleshooting

CHK TROUBLESHOOTING STEP

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows
printer driver, ensure the correct port is selected.

Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer
manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer
to that procedure within this manual for instructions. The command stream should be continuous and possess
0D Hex and/or 0A Hex (carriage return and line feed) characters throughout. However, there should not be
either located between the start (<ESC>A) and the stop (<ESC>Z) commands.

Replace the main circuit board with another to isolate the problem.

4.4 TEST PRINT TROUBLESHOOTING

This chapter provides instruction on special printing to identify and resolve specific print problems.

4.4.1 Hex Dump

Allows the operator to determine if there were problems in the downloading of data. The contents of the print
buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is
numbered. The center column provides the data in hexadecimal format. And in the right column, the same

data are provided in the ASC ll format. Refer to Section 3.9 HEX Dump Mode for more details to perform this

activity.

4.4.2 Test label printing

Allows the operator to identify specific problems regarding mechanical performance and setup. The test label

is designed to assist in the identification of print problems. Refer to Section 3.3 User Test Print Mode for

more details to perform this activity.

CG4 Series Operator Manual Page 4-7

Section 4: Troubleshooting

This page is intentionally left blank

Page 4-8 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

CLEANING AND MAINTENANCE

This section provides information on user maintenance for the CG4 Series printer.

The following information is covered here:

• 5.1 Cleaning The Print Head, Platen and Rollers

• 5.2 How To Clean The Printer (Cleaning Kit)

• 5.3 How To Clean The Printer (Cleaning Sheet)

• 5.4 Easy Replacement of Parts

• 5.5 Adjusting Print Quality

Caution

• When cleaning the print head, bear in mind that the print head and its surroundings may be hot. Wait

until the printer cools down before proceeding to clean the printer.

• Be sure to turn off the power before cleaning.

• The suggested cleaning schedules here are just guidelines. If necessary, clean as appropriate,
depending on the degree of contamination.

• Use a cleaning pen, cotton swab or cotton cloth, from an approved cleaning kit, to clean the printer
units.

• Use only soft, lint-free materials for cleaning. Avoid using hard objects for the cleaning process, as
they will damage the components.

CG4 Series Operator Manual Page 5-1

Section 5: Cleaning and Maintenance

5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS

The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal
printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface.
Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing
their performance.

Therefore, it is important to clean these important components periodically. The printer cleaning kit and
cleaning sheets can be purchased from your authorised SATO representative.

When to clean with a cleaning kit

♦

For the print head, platen roller, paper sensor, and label guide: clean after using up every other roll of

media.

♦

For other parts: clean after finishing every six rolls of media.

When to clean with the cleaning sheet

♦

For print head: clean after using every six rolls of media, or when you find any burned glaze on the surface

of the print head.

5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT)

If you are using a carbon ribbon, be sure to remove it before cleaning. Follow the instructions supplied with
the cleaning kit. Use the items to clean the following parts.

1.

Before starting, get ready an approved cleaning kit from
your SATO representative. Make sure the printer is
powered off, and remove the power cable.

2.

Lift the Top Cover.

3.

Remove the media and the ribbon.

Cleaning the Print Head

4.

Apply Thermal Print Head Cleaner to a cotton swab.

5.

Locate the Print Head Assembly which is mounted
under the Top cover. The Print Head faces downward

along the front edge of the assembly.
Press the end of the dampened swab along the entire

width of the Print Head.

6.

Check for any black coloring or adhesive on the swab
after cleaning. Discard the dirty swabs.

7.

Repeat, if necessary, until the swab is clean after it is
pressed over the print head.

Cleaning the platen roller, sensor and label guide

8.

The platen roller is the black rubber roller near the front

panel. Wet some cotton swabs or cotton cloth with

cleaning solution. While rotating the platen roller with

your fingers (see arrow), clean the entire length of the
roller using one or more cotton swabs. Wipe any dirt or

accumulated adhesive off the platen roller.

Page 5-2 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

I-Mark and Gap
sensor is
underneath the
media guide

Media guide

5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d)

9.

Locate the I-Mark sensor and Gap sensor on the left
Media guide.

10.

Dab a cotton cloth with the same cleaning solution. Clean
any foreign matter from the exposed surface of the media
guides and sensor. Insert the cotton cloth in the slot of the
media guide and briskly clean it with a back and forth
motion.

11.

Repeat the whole cleaning process when it is necessary.

The platen roller should be cleaned whenever foreign

matter, such as dust or adhesive, is present.

5.3 HOW TO CLEAN THE PRINTER (CLEANING SHEET)

If certain stains on the print head cannot be removed easily with cotton swabs dabbed in cleaning solution, the
cleaning sheet is used for clearing such stubborn debris on the print head.

1.

Make sure the printer is powered off and remove the power cable.

2.

Lift the Top Cover.

3.

Remove the media and the ribbon.

4.

Place the head cleaning sheet between the print head
and the platen roller. The coarse side of the cleaning
sheet should face the surface of the print head

elements.

5.

Close the top cover with approximately 25mm (1 inch)
of the cleaning sheet extended out of the printer.

6.

Using both hands, slowly pull the exposed cleaning
sheet outwards. This will remove any dirt stuck to the
print head.

7.

When the cleaning sheet has been removed, perform

steps 2 to 6 to repeat the cleaning procedure one or two
more times.

8.

When no more additional dirt appears on the cleaning
sheet after it has been pulled out, you can stop cleaning

with the sheet.

9.

Use the cleaning pen from the cleaning kit or use a cotton swab moistened with head cleaner to gently
remove any remaining dirt from the print head.

CG4 Series Operator Manual Page 5-3

Section 5: Cleaning and Maintenance

Print head
assembly

2

1

3

2

5.4 EASY REPLACEMENT OF PARTS

It is easy to replace the print head and platen roller of the CG4 Series printer.
The one-touch, tool-less print head release mechanism enables the print head to be quickly and easily
replaced. The platen roller can be replaced without the need to use any tools.

5.4.1 Releasing/ Replacing the Print Head

The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be
easily removed and replaced. Contact your local SATO representative for information on obtaining a new print

head.

Caution

• Static electricity can result in component damage. Observe appropriate grouping procedures
when replacing any components.

• Wear protective gloves to avoid contaminating the sensitive print head surface.

For CG412 DT and CG418 DT Direct Thermal printer

1.

Make sure the printer is turned off, and remove the power
cable.

2.

Lift the Top Cover.

3.

While pressing and hold down the top portion of the print
head assembly (see arrow ), slide the side tab ()

downward to unlock the print head assembly. Shift the print
head assembly to the right and pull the whole print head
assembly downward.

4.

The cable connectors (circled) at the rear of the print
head is now exposed. Pull the print head downward, then

gently disconnect the defective print head from the cable

connectors.

5.

Carefully connect the cable connectors to a replacement
print head. The white cable should be connected to the
left connector while black cable should be connected to

the righ t connector . The connectors are keyed so that they

can only be inserted in the correct orientation.

1

Caution:

While handling the print head, be careful not to scratch the
printing surface of the print head. Scratching the surface

will cause permanent and irreparable damage that is not
covered by the warranty!

6.

Insert the left shaft of the new print head assembly into

the hole beside the triangular symbol on the left side of
printer. (see circled area).

Page 5-4 CG4 Series Operator Manual

5.4 EASY REPLACEMENT OF PARTS (cont’d)

Fulcrum shaft

Circular
recess

Hooks

Lever

1

2

7.

Align the two circular recess of the print head bracket to
the two springs attached to the top cover frame. At the
same time, fix the fulcrum shaft of the print head bracket
to the hooks. While pressing the print head, slide the side

tab upwards to lock the print head assembly in place.

8.

Close the Top Cover.

9.

Restore power, reload media, reset the head counter and

perform a test print to ensure that the print head is

connected properly.

For CG212 TT and CG218 TT Thermal transfer printer

1.

Make sure the printer is turned off, and remove the power
cable.

2.

Lift the Top Cover.

3.

Pull the lever on the middle of the ribbon unit downward to
pull out the ribbon unit. Then, simply let down the ribbon
unit. There is a stopper midway through its movement

range that will prevent the ribbon unit from snapping down.

Section 5: Cleaning and Maintenance

4.

On the right side of the ribbon unit, slide the print head
release lever to unlock the print head assembly. Move

the whole print head assembly downward.

5.

The cable connectors (circled) at the rear of the print head
is now exposed. Pull the print head downward, then gently
disconnect the defective print head from the cable connec-

tors.

6.

Carefully connect the cable connectors to a replacement
print head. The white cable should be connected to the left
connector while black cable should be connected to the
right connector. The connectors are keyed so that they can

only be inserted in the correct orientation.

1

Caution:

While handling the print head, be careful not to scratch the
printing surface of the print head. Scratching the surface will

cause permanent and irreparable damage that is not covered
by the warranty!

CG4 Series Operator Manual Page 5-5

Section 5: Cleaning and Maintenance

Fulcrum shaft
Circular
recess

Hooks

5.4 EASY REPLACEMENT OF PARTS (cont’d)

7.

Insert the left shaft of the new print head assembly into

the hole on the left side of printer. (see circled area).

8.

Align the two circular recess of the print head bracket to
the two springs attached to the top cover frame. At the
same time, fix the fulcrum shaft of the print head bracket
to the hooks. While pressing the print head , slide the print
head release lever to lock the print head assembly in

place.

9.

Restore power, reload media and ribbon, reset the head

counter and perform a test print to ensure that the print

head is connected properly.

5.4.2 Releasing/ Replacing the Platen roller

Make sure the printer is powered off and remove the power

1.

cable.

2.

Lift the Top Cover.

3.

Locate the two platen bearings on each side of the platen
roller, and turn the handles in the direction as shown.

4.

Lift up the defective platen roller assembly with the

handles and replace it with a new one.

5.

Follow the above steps, in reverse sequence, to

reassemble the parts. Make sure that the platen bearing

snaps back in position.

Perform a label feed to ensure the platen roller is

assembled correctly.

Page 5-6 CG4 Series Operator Manual

Section 5: Cleaning and Maintenance

5.5 ADJUSTING PRINT QUALITY

Print quality can be optimized with regular cleaning and maintenance of the print head and components along
the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings.

When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for
evaluating the printouts. The human eye is a poor judge of the relative widths of the bars in a symbol, a
characteristic that is extremely important for good barcode quality.

Print Darkness

This adjustment allows the user to control (within a specified range) the amount of power that is used to
activate the print head heating elements. It is important to find a proper print darkness level based on your
particular label. The printed images should not be too light nor should the edges of text or graphics be
smudged. Instead, the edges of each image should be crisp and well defined. The adjustment can be made
via standard SBPL commands or by the Utilities Tool application. For more information refer to the SBPL
Programming Reference.

Print Speed

The other method of controlling print quality is by controlling the speed at which the label is printed. It is
especially critical when printing “ladder” barcodes (barcodes printed with the bars parallel to the print line).
When printing a “ladder” barcode, it is important to allow the head to cool sufficiently before stepping to the
next position. If it does not have sufficient time to cool, the bar will be “smeared” on the trailing edge. The
adjustment can be made via standard SBPL commands or by the Utilities Tool application. For more
information refer to the SBPL Programming Reference.

CG4 Series Operator Manual Page 5-7

Section 5: Cleaning and Maintenance

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Page 5-8 CG4 Series Operator Manual

GENERAL SPECIFICATIONS

6.1 PRINTER BASIC SPECIFICATIONS

Section 6: General Specifications

MODEL NAME

CG408 DT CG412 DT CG408 TT CG412 TT

PHYSICAL CHARACTERISTICS

Width 7.05” (179 mm)

Depth 9.37” (238 mm)

Height 6.81” (173 mm)

Weight 3.7 lbs. (1.7 kg) 4.19 lbs. (1.9 kg)

POWER SUPPLY (AC ADAPTER)

Input Voltage 100-240 V AC, +/-10%, 50/60 Hz (Full range)

Output Voltage 19 V DC, +/-5%, 3.86A

At peak times: 50 Watts

Power Consumption

During standby: 2.5 Watts

ENVIRONMENTAL (EXCLUDING MEDIA)

Operating Temperature 39.2 to 100.4°F (4° to 38°C)

Storage Temperature 14 to 140°F (-10° to 60°C)

Operating Humidity 30 to 80% RH, Non-condensing

Storage Humidity 15 to 85% RH, Non-condensing

PRINT

Method DT models: Direct Thermal only

2, 3 or 4 Inches/second (Setting: 2, 3, 4)

Print Speed (selectable)

*Maximum print speed varies depending on the of media used.

Resolution

Maximum Print Width 4.09” (104 mm)

Maximum Print Length 11.81” (300 mm)

(203 Dots Per

Inch) 8 dots/mm

(50, 75 or 100 mm/second)

(305 Dots Per

Inch) 12 dots/mm

CG4 Series Operator Manual Page 6-1

TT models: Thermal Transfer and Direct

Thermal

(203 Dots Per

Inch) 8 dots/mm

(305 Dots Per

Inch) 12 dots/mm

Section 6: General Specifications

MODEL NAME

MEDIA

(BE SURE TO USE MEDIA MANUFACTURED OR CERTIFIED BY SATO)

Type

CG408 DT/ CG408TT CG412 DT/ CG412TT

Direct Thermal / Thermal Transfer depending on print model (DT or TT)

Roll stock or Fan-fold

Wind Direction Roll stock: Face In or Face out winding

Maximum outer diameter: 5.04” (128 mm) with Inner core diameter: 1.5” (40 mm)

Roll and Core Diameter

* Inner core diameter: 0.75” (19.05 mm) with maximum outer diameter: 4.33” (110

mm) can be accepted, but there is no performance guarantee.

Fanfold Max. stack height 4.65” (118 mm) (external supply)

Label

Continuous

Cutter

Dispenser

Tear-off

Size

Linerless

Pitch

: 0.27” to 11.8” (7 to 300 mm)

Pitch including liner
Width

: 0.86” to 4.21” (22 to 107 mm)

Width including liner
Pitch

: 0.87” to 11.8” (22 to 300 mm)

Pitch including liner
Width

: 0.87” to 4.21” (22 to 107 mm)

Width including liner
Pitch

: 0.87” to 3.93” (22 to 100 mm)

Pitch including liner
Width

: 0.87” to 4.21” (22 to 107 mm)

Width including liner
Pitch

: 0.87” to 11.8” (22 to 300 mm) *

Pitch including liner
Width

: 0.87” to 4.21” (22 to 107 mm)

Width including liner
Pitch

: 0.98” to 3.93” (25 to 100 mm) *

With

: 0.98” to 4.33” (25 to 110 mm)

: 0.39” to 11.93” (10 to 303 mm)

: 0.98” to 4.33” (25 to 110 mm)

: 0.98” to 11.93” (25 to 303 mm)

: 0.98” to 4.33” (25 to 110 mm)

: 0.98” to 4.05” (25 to 103 mm)

: 0.98” to 4.33” (25 to 110 mm)

: 0.98” to 11.93” (25 to 303 mm)

: 0.98” to 4.33” (25 to 110 mm)

Non-adhesive paper

Continuous

Cutter

Tear-off

Pitch

: 0.39” to 11.93” (10 to 303 mm) *

Width

: 0.98” to 4.33” (25 to 110 mm)

Pitch

: 0.98” to 11.93” (25 to 303 mm)

Width

: 0.98” to 4.33” (25 to 110 mm)

Pitch

: 0.98” to 11.93” (25 to 303 mm) *

Width

: 0.98” to 4.33” (25 to 110 mm)

1

1

1

1

*1 When using media with small pitch, you must tear it by hand.

• The above size may be limited by use conditions, such as type of paper, usage
environment, and application.

• When using the dispenser mode, restrictions apply to the maximum paper length
according to paper installation conditions.

Thickness 0.0024” to 0.0074” (0.06 to 0.19 mm)

Page 6-2 CG4 Series Operator Manual

Section 6: General Specifications

MODEL NAME

RIBBON

(BE SURE TO USE RIBBON MANUFACTURED OR CERTIFIED BY SATO)

Wind Direction

Winding Method Paper core

Roll Diameter Maximum outer diameter: 1.4” (38 mm)

Core Diameter Inner core diameter: 0.5” (12.7 mm)

Length

Width

PROCESSING

CPU 32 Bit RISC-CPU 133 MHz

Flash ROM 4 Megabytes

SDRAM 8 Megabytes

PRINTER LANGUAGE

Standard SATO Barcode Printer Language (SBPL)

CG408 DT CG412 DT CG408 TT CG412 TT

Face Out

—

Max. 328 ft. (100 m). Do not exceed the

maximum outer diameter.

Use only

4.33” +/- 0.01” (110 mm +/- 0.5 mm)

INTERFACES

Select one of the following. (The factory will provide the unit with the selected

interface.)

1) USB 2.0 (Type B) with RS-232C (D-SUB 9-pin type) or

Standard Configurations

2) USB 2.0 (Type B) with LAN (10BASE-T/100BASE-TX Automatic Switching) or

3) USB 2.0 (Type B) with IEEE1284

*The RS-232C connector can be used to connect the printer to a computer, an

optional keypad, Smart keyboard or Barcode scanner.

SENSING

Gap (Transmissive) Sensitivity Adjustable

I-Mark (Reflective) Sensitivity Adjustable

Cover Open Fixed

Ribbon End Not available

Dispenser Fixed (Only available if installed)

Linerless label sensor Fixed (Only available if installed)

LABEL ISSUING MODES

Standard: Continuous mode, Tear-off mode, Sensor off mode

Optional mode: Dispenser mode, Cutter mode, Linerless (Nonsepa) mode

Fixed (Only available for Thermal

Transfer model)

CG4 Series Operator Manual Page 6-3

Section 6: General Specifications

MODEL NAME

CG408 DT CG412 DT CG408 TT CG412 TT

SELF-DIAGNOSIS

Cutter error (Only available if installed)

CHARACTER FONT CAPABILITIES
BITMAP FONTS

U 5 dots W x 9 dots H (Alphanumeric characters and symbols)

S 8 dots W x 15 dots H (Alphanumeric characters and symbols)

M 13 dots W x 20 dots H (Alphanumeric characters and symbols)

WB 18 dots W x 30 dots H (Alphanumeric characters and symbols)

WL 28 dots W x 52 dots H (Alphanumeric characters and symbols)

XU 5 dots W x 9 dots H (Alphanumeric characters and symbols)

XS 17 dots W x 17 dots H (Alphanumeric characters and symbols)

XM 24 dots W x 24 dots H (Alphanumeric characters and symbols)

XB 48 dots W x 48 dots H (Alphanumeric characters and symbols)

XL 48 dots W x 48 dots H (Alphanumeric characters and symbols)

15 dots x 22 dots

OA Font (OCR-A)

OB Font (OCR-B)

(Alphanumeric

characters and

symbols)

20 dots x 24 dots

(Alphanumeric

characters and

symbols)

Cover Open Detection

Paper End Detection

Tes t Pr i n t

22 dots x 33 dots

(Alphanumeric
characters and

symbols)

30 dots x 36 dots

(Alphanumeric
characters and

symbols)

Cover Open Detection

Paper Detection

Test Print

Ribbon end Detection

Cutter error (Only available if installed)

15 dots x 22 dots

(Alphanumeric

characters and

symbols)

20 dots x 24 dots

(Alphanumeric

characters and

symbols)

22 dots x 33 dots

(Alphanumeric

characters and

symbols)

30 dots x 36 dots

(Alphanumeric

characters and

symbols)

KANJI FONTS

Supported by downloading one of the following Kanji fonts.

1) Simplified Chinese (2.6 MB)
Gothic type GB2312 (24 x 24 dot)

2) Korean (1.6 MB)
Gothic type KSX1001 (16 x 16 dot)
Mincho type KSX1001 (24 x 24 dot)

OUTLINE FONTS

Alphanumeric characters and symbols

CHARACTER CONTROL

Magnification Expansion up to 12 x in either the vertical or horizontal

Rotation 0°, 90°, 180° and 270°

Page 6-4 CG4 Series Operator Manual

Section 6: General Specifications

MODEL NAME

CG408 DT CG412 DT CG408 TT CG412 TT

BARCODE CAPABILITIES

UPC-A/UPC-E, EAN8/13, CODE39, CODE93, CODE128,

Linear Bar Codes

Two Dimensional codes PDF417 (Ver.2.4), MAXI code (Ver.3.0), QR code, GS1 DataMatrix (ECC200)

Composite Symbols

Ratios 1:2, 1:3, 2:5, User definable bar widths

Magnification 1 x to 12 x

Rotation Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°) and Serial 2 (270°)

GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5,

BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS)

* GS1 DataBar is new version of RSS-14.

EAN-13 Composite (CC-A/CC-B)

EAN-8 Composite (CC-A/CC-B)
UPC-A Composite (CC-A/CC-B)
UPC-E Composite (CC-A/CC-B)

GS1-128 Composite (CC-A/CC-B/CC-C)

GS1 DataBar Composite (CC-A/CC-B)

GS1 DataBar Truncated Composite (CC-A/CC-B)

GS1 DataBar Stacked Composite (CC-A/CC-B)

GS1 DataBar Stacked Omni-Directional Composite (CC-A/CC-B)

GS1 DataBar Limited Composite (CC-A/CC-B)

GS1 DataBar Expanded Composite (CC-A/CC-B)

GS1 DataBar Expanded Stacked Composite (CC-A/CC-B)

* GS1 DataBar is new version of RSS-14.

STANDARD FUNCTIONS

1) Status return function

2) Graphic function

3) Sequential number function

4) Form overlay function

5) Custom character registration function

6) Black/white inversion function

7) Ruled line function

8) Format registration function

9) Zero slash switching function

CG4 Series Operator Manual Page 6-5

Section 6: General Specifications

MODEL NAME

HARDWARE AND RELATED

Operation keys POWER and FEED/LINE buttons

Indicators

Buzzer

• On/ off switchable buzzer (specified by command)

• No volume control function available

OPTIONS

CG408 DT CG412 DT CG408 TT CG412 TT

ON LINE (POWER): Green LED

ERROR: Red LED

Built-in buzzer

1) Cutter Unit

2) Dispenser Unit

3) RTC kit (Calendar IC)

4) Linerless (Nonsepa) Unit

5) Keypad*

6) Compatible smart keyboard*

7) Compatible 1D barcode scanner*

*Applicable to USB and RS232C interface model only. Connect to RS232C
terminal.

REGULATORY COMPLIANCE

UL60950-1(2001) (USA)

Safety regulation

EMC regulation

Packing Drop Standard ISTA-2A

Environmental (RoHS)

Polybrominated Diphenyl Ether (PBDE): below 0.1%

CSA22.2 No.60950-1-30 (Canada)

EN60950-1, CE (Europe)

CCC (GB4943-2001) (China)

FCC15B Class B (USA/Canada)

CE (EN55022, EN55024) (Europe)

GB9254-1998, GB17625.1(2003) (China)

KN22, KN24 (Korea)

Chromium: below 0.1%

Lead: below 0.1%

Mercury: below 0.1%

Cadmium: below 0.01%

Polybrominated Biphenyl (PBB): below 0.1%

Page 6-6 CG4 Series Operator Manual

6.2 OPTIONAL ACCESSORIES SPECIFICATIONS

CUTTER SPECIFICATIONS

Media Type Non-adhesive paper and Label

Pitch

: 0.87” to 11.8” (22 to 300 mm)

Pitch including liner

Media Size

Width

Width including liner

Thickness 0.0024” to 0.0074” (0.06 to 0.19) mm

Self-diagnosis function Cutter error detection

Durability More than 300,000 cuts

DISPENSER SPECIFICATIONS

* Some restrictions may apply to some label types depending on the substrate,

Media Type

Media Size

Thickness 0.0024” to 0.0074” (0.06 to 0.19 mm)

Sensor Type Dispenser sensor (Reflective type)

adhesive, paper size, and environment. Refer to SATO representative on the

* Perforated liner and split liner cannot be used.

Pitch

Pitch including liner

Width

Width including liner

: 0.98” to 11.93” (25 to 303 mm)

: 0.87” to 4.21” (22 to 107 mm)

: 0.98” to 4.33” (25 to 110 mm)

Label only

labels to be used.

* Peel end labels

: 0.86” to 3.93” (22 to 100 mm)

: 0.98” to 4.05” (25 to 103 mm)

: 0.86” to 4.21” (22 to 107 mm)

: 0.98” to 4.33” (25 to 110 mm)

Section 6: General Specifications

LINERLESS (NONSEPA) KIT SPECIFICATIONS

Media Type Micro-perforated Linerless (Nonsepa) Label

Pitch

: 0.98” to 3.93” (25 to 100 mm)

Media Size

Width

: 0.98” to 4.33” (25 to 110 mm)

Thickness 0.0024” to 0.0074” (0.06 to 0.19 mm)

Media Winding direction Face-out

Roll and core Diameter Maximum outer diameter: 5.04” (128 mm) with Inner core diameter: 1.5” (40 mm)

Sensor Type Label sensor (Reflective type)

Label issuing mode Continuous mode, Tear-off mode

CG4 Series Operator Manual Page 6-7

Section 6: General Specifications

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Page 6-8 CG4 Series Operator Manual

Section 7: Interface Specifications

INTERFACE SPECIFICATIONS

This section presents the interface types and their specifications for the CG4 Series printers. These
specifications include detailed information to assist in the selection of the most appropriate method for the
printer to interface with the host.

The following information is presented in this section:

• 7.1 Interface types

• 7.2 RS232C Serial Interface

• 7.3 IEEE 1284 Parallel Interface

• 7.4 Universal Serial Bus (USB) Interface

• 7.5 Local Area Network (LAN) Ethernet

7.1 INTERFACE TYPES

The CG4 Series has three types of Main PCBs. Each type of PCB is equipped with two different interface
types for performing data communication with the host. These are described as follows.

1) Type 1: USB and LAN on-board

2) Type 2: USB and RS232C on-board

2) Type 3: USB and IEEE1284 on-board

Model

USB LAN RS232C

CG4 series (Type 1) Yes Yes - -

CG4 series (Type 2) Yes - Yes -

CG4 series (Type 3) Yes - - Yes

Interface Types

IEEE1284

Caution

Never connect or disconnect interface cables (or use a switch box) with power applied to either the host
or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by
warranty.

CG4 Series Operator Manual Page 7-1

Section 7: Interface Specifications

7.2 RS232C SERIAL INTERFACE

7.2.1 Basic Specifications of RS-232C Serial Interface

This interface complies with the RS-232C standard.

Interface connector

DB-9S or equivalent (Male)
Cable length: 5m or less

Communication
settings

Use Printer configuration tool or <I2> command to setup.
<I2>abcde

Parameter Item Value Description

2 38400bps

a Baud rate

b Data bit length

cParity bits

d Stop bits

1 19200bps [Default]

0 9600bps

17 bits

0 8 bits [Default]

2 EVEN

1ODD

0 NONE [Default]

12 bits

0 1 bit [Default]

4STATUS 3

3 Protocol for driver (STATUS 4)

[Default]

eProtocol

2XON/XOFF

1 READY/BUSY (Multi item buffer)

0 READY/BUSY (Single item

buffer)

Page 7-2 CG4 Series Operator Manual

Section 7: Interface Specifications

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b1 b2 b3 b4 b5 b6 b7 b8

Sto p

7.2 RS232C SERIAL INTERFACE (cont’d)

Function descriptions

Function Description

Baud rate setting Select the data rate (bps) for the RS232 port.

Data bit length Sets the printer to receive either 7 or 8 bits of data for each byte transmitted.

Parity setting Selects the type of parity used for error detection.

Stop bit setting Selects the number of stop bits to end each byte transmission.

Protocol setting Selects the flow control and status reporting protocols

Synchro system Asynchronous method

Maximum receive

1MB

buffer capacity

Code ASCII (7 bits), Graphic (8 bits)

Transmission form

[Note] If using 7 bits, b8 will be omitted.

Signal level High level

Low level

: +5 to +12V
: -5 to -12V

Interface type Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value Description

0USB

a

Interface
selection

1 RS-232C

2Keypad

3 Scanner/ Smart keyboard

CG4 Series Operator Manual Page 7-3

Section 7: Interface Specifications

1）Host with DB-25P terminal

Printer Hos t
CD 1 1 FG
RD 2 2 SD
SD 3 3 RD
ER 4 6 DR
SG 5 7 SG
DR 6 20 ER
RS 7 5 CS
CS 8 4 RS

RI 9

2）Host with DB-9P terminal

Printer Host
CD 1 1 CD
RD 2 3 SD
SD 3 2 RD
ER 4 6 DR
SG 5 5 SG
DR 6 4 ER
RS 7 8 CS
CS 8 7 RS

RI 9 9 RI

7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)

7.2.2 Ready/Busy

This protocol controls the reception of print data only by the control of hardware signal. Use the command
<I2> to toggle between single item buffer and multi item buffer.
When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received
data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

Pin Assignments

Interface Signals

Pin no. Signal Type Direction Description

2 RD Input Data transferred from the host to the printer

3 SD Output Data transferred from the printer to the host

4 ER Output Data terminal READY

5 SG - Signal ground

6 DR Input Data set READY

7 RS Output Send request

8 CS Input READY to send

Notes:

Follow the procedures below when executing READY/BUSY control.

1) When the host sends the data for printing labels, make sure that the printer is on.

2) Turning the printer on after the printer receives a request from the host to print labels may cause the
printer not to print the first print data (approximately 120 bytes).
To avoid this problem, it is necessary to attach approximate 120 bytes of dummy data by application
software that enables the host to send the data for printing labels.
For example: When sending [STX+<A>+<V>20+<H>20+<P>2+<L>0202+<X20>,
1234+<Q>2+<Z>+ETX], transfer the appropriate 120 bytes of dummy data shown below.
[00H+00H+ ~ +00H+00H+00H+00H] + [STX ~ ETX]

Page 7-4 CG4 Series Operator Manual

Section 7: Interface Specifications

1) Host with DB-25P terminal
Printer Hos t

RD 2 2 SD
SD 3 3 RD
SG 5 7 SG

2) Host with DB-9P terminal
Printer Host

RD 2 3 SD
SD 3 2 RD
SG 5 5 SG

7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)

7.2.3 X-ON/X-OFF

This transmission protocol informs the host if the printer is ready to receive data, by sending the “XON” (Hex
11H) or “XOFF” (Hex 13H) code.
When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received
data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

Pin Assignments

Note:

Depending on the host used, it may need to loop CS and RS (maintaining at “High” level) on the host side.
Therefore, make sure to re-check the host before use.

Input/Output Signals

Pin no. Signal Type Direction Description

2 RD Input Data transferred from the host to the printer

3 SD Output Data transferred from the printer to the host

5 SG - Signal ground

7.2.4 Return Status (STATUS 3 and Protocol for Driver (STATUS 4))

The purpose of these protocols is to control printer status on the host side. With the request command from
the host, the status is returned from the printer.
After receiving the request command, the status is returned immediately.
In these communication protocols, receive mode is set to multi item buffer.

When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received
data may be incorrect.

1) When the printer is Offline

2) When an error has occurred in the printer

CG4 Series Operator Manual Page 7-5

Section 7: Interface Specifications

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7.3 IEEE 1284 PARALLEL INTERFACE

7.3.1 Basic Specifications of IEEE1284 parallel interface

This interface complies with the Centronics/ IEEE1284 standard.
ECP mode is recommended for LPT1 port.
LPT1 port details can be set through a computer’s BIOS settings.

Interface connector

Printer side: Amphenol (DDK) 57 to 40360 or equivalent
Cable side: Amphenol (DDK) 57 to 30360 or equivalent
Cable length: 1.5m or less

Signal level High level

Low level

Communication

Use the <I1> command for the following settings.

condition setting

Receive mode Single item buffer

Item Color

ACK width 010 to 200 (1=50ns)

: +2.4 to +5.0V
: +0.0 to +0.4V

Multi item buffer

Communication protocol cannot be fixed at compatible mode because of
IEEE1284 negotiation.

Interface type Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value Decription

0USB

1 IEEE1284

Maximum receive

a Interface

1MB

buffer capacity

DeviceID CG408

“MFG:SATO;CMD:PCL,MPL;MDL:CG408;”
CG412
“MFG:SATO;CMD:PCL,MPL;MDL:CG412;”

Page 7-6 CG4 Series Operator Manual

Section 7: Interface Specifications

7.3 IEEE 1284 PARALLEL INTERFACE (cont’d)

7.3.2 Pin Assignments

Pin assignment of each signal for the Centronics standard (Compatible Mode) is as follows.
Note that the connection of the IEEE1284 standard complies with the IEEE1284-B standard.

PIN No. Signal I/O PIN No. Signal I/O

1STROBE

2 DATA 1 Input 20 DATA 1-RETURN

3 DATA 2 Input 21 DATA 2-RETURN

4 DATA 3 Input 22 DATA 3-RETURN

5 DATA 4 Input 23 DATA 4-RETURN

6 DATA 5 Input 24 DATA 5-RETURN

7 DATA 6 Input 25 DATA 6-RETURN

8 DATA 7 Input 26 DATA 7-RETURN

9 DATA 8 Input 27 DATA 8-RETURN

10 ACK

11 BUSY Output 29 BUSY -RETURN

12 PE Output 30 PE -RETURN

13 SELECT Output 31 INIT

14 AUTOFD

15 33

Input 19 STROBE-RETURN

Output 28 ACK -RETURN

Input 32 FAULT Output

Input

16 LOGIC GND 34

17 CHASSIS GND 35

18 PERIPHERAL LOGIC

HIGH

CG4 Series Operator Manual Page 7-7

Output 36 SELECTIN

Input

Section 7: Interface Specifications

7.3 IEEE 1284 PARALLEL INTERFACE (cont’d)

7.3.3 Input/Output Signals

The details of each signal line for the Centronics standard (Compatible Mode) are as follows.
Note that each signal line complies with the IEEE1284 standard.

Signal I/O Description

STROBE Input Synchronization signal that requires low active pulse to read

DATA1 ~ DATA8

DATA 1 ~ DATA 8 Input Data entry of 8bits parallel: DATA1 --LSB (lowest bit)

DATA8 --MSB (highest bit)

ACK

BUSY Output High active signal indicating that the printer is not ready to

PE Output High active signal indicating paper shortage

SELECT Output High active signal indicating that the printer is ready to receive

AUTOFD

CHASSIS GND Connecting to framework ground

PERIPHERAL LOGIC
HIGH

SIGNAL GND Connecting to each signal ground

INIT

FAULT

SELECTIN

Output Low active pulse signal indicating the completion of receive data

import

receive data

data

Input Signal for the IEEE1284 standard

Output +5V voltage on the printer side

Input Low active pulse signal requesting to reset the printer

Output Low active pulse signal indicating an error in the printer

Input Signal for the IEEE1284 standard

Page 7-8 CG4 Series Operator Manual

Section 7: Interface Specifications

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7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE

This printer supports the USB 2.0-compliant interface and the transfer rate at 12.5 Mbits/second.

7.4.1 Basic Specifications of USB interface

The USB interface is available with all three types of boards.

Interface connector

Series B plug
Cable length: 5m or less (Twisted Pair Shielded)

Version USB 2.0

Maximum receive

1MB

buffer capacity

Interface type Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value Description

0USB

1 RS-232C/LAN/IEEE1284

a Interface

2Keypad

3 Scanner/ Smart keyboard

7.4.2 Pin Assignments

Pin No. Description

1 VBus

2 -Data(D-)

3+Data(D+)

4GND

CG4 Series Operator Manual Page 7-9

Section 7: Interface Specifications

7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d)

7.4.3 Host Computer Settings

Installation of USB Standard Print Support

It is necessary to install the USB driver in addition to the printer driver to perform print operation via the USB
port.
As for the USB driver installation procedure, refer to [How to Install the USB Standard Print Support] in the
printer driver installation specifications.

Notes

• OS environment corresponding to the USB interface is [Windows2000/XP/Server2003/Vista], however, the
connection may not be established depending on the manufacturers or models. For more details, refer to
your host computer documentation.

• USB cable length under 1m is recommended.

• Device name of USB port should be "Serial number".
For example: CRGY0032

Page 7-10 CG4 Series Operator Manual

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET

7.5.1 Basic Specifications of LAN

A Local Area Network (LAN) interface requires a driver shipped with each printer that has the interface
installed. The driver must be loaded on the host computer and configured to run one of the supported network
protocols using a 10/100BaseT LAN connection.

Interface connector

Cable type: For 10BASE-T and 100BASE-TX
Cable length: 100m or less

Link/Status LED Status LED lights up when establishing the LINK with Ethernet equipment. The

LINK is established by Auto Negotiation.

LED Color Conditions

LINK Green Lights up when establishing the LINK

SPEED Orange Lights off when recognizing the destination

10BASE-T
Lights up when recognizing the destination
100BASE-TX

COLLISION Red Lights up when collision occurs

Maintenance function [Printing LAN configuration information]

LAN configuration information will be printed on the third sheet of user test print
and factory test print.
[Initializing LAN configuration information]
LAN configuration information will be initialized through [All Clear] of Factory
Clear Mode. For more details, refer to the authorised SATO servicing personnel.

Interface type Use Printer configuration tool or <DI> command.

<DI>a

Parameter Item Value Decription

0USB

a Interface

1LAN

CG4 Series Operator Manual Page 7-11

Section 7: Interface Specifications

Buffer near full

Buffer near full

0MB

1MB

Remaining 0.25MB

Remaining 0.5MB

occurred

released

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

Communication
configuration

Maximum receive
buffer capacity

The following settings can be configured via the Printer configuration tool or com­mands.

Item Command Setting range

LAN mode

IP address

Subnet mask

Gateway address

IP address setup

RARP

1

2-port connection by Port1024 and Port1025 or 1 port connection by

*

<I3> Protocol for driver (STATUS4) cyclic

response mode *
Protocol for driver (STATUS4) ENQ

response mode *

STATUS3 *

<W1> 0.0.0.0 ~ 255.255.255.255

<W2> 0.0.0.0 ~ 255.255.255.255

<W3> 0.0.0.0 ~ 255.255.255.255

<WI> Manual

DHCP

<WM> RARP disabled

RARP enabled

1

1

2

Port9100.

2

1 port connection by Port1024 or Port9100.

*

1MB

7.5.2 Software Specifications

ProtocolTCP/IP
Network layerARP, RARP, IP, ICMP
Session layerTCP, UDP
Application layerLPR, FTP, TELNET, BOOTP, DHCP, HTTP

Notes

• Send the print data by LPR and FTP of TCP/IP and dedicated socket protocol. (STATUS3, Protocol for
driver (STATUS4))

• Use socket connection to get the printer status.

Page 7-12 CG4 Series Operator Manual

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

7.5.3 TCP/IP Specifications

In TCP/IP protocol environment, LPD and FTP are provided for printing. TELNET is provided for the setup of
various variables, and ARP, RARP and BOOTP/DHCP for the setup of IP address are available.

In socket connection, the printing operation and the status are monitored. In this case, multiple connections
cannot be established at the same time.

WindowsNT and Windows2000/XP/Server2003/Vista operating system support LPD of TCP/IP that enables
you to print; however, Windows98/Me is not configured with LPD. In order to perform printing operation, off­the-shelf printing software is required.

7.5.4 LPD Specifications

LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp,
sjis and euc.

Queue name Kanji filter applied Input Kanji code

lp Not available N/A

sjis Available Shift JIS

euc Available EUC

When sending a job by LPR, the transmission order of data file/control file within the job does not affect the
printing operation.

Notes

• A job deletion by LPR is not supported.

• LPD is available only for Protocol for Driver (STATUS4).

• If executing a large quantity of printing by LPD, some parts of the data may be missing due to the Windows
specification.

7.5.5 FTP Specifications

FTP protocol complies with RFC959 and handles the list of logical printer name as transfer directory. File
transfer to this directory executes printing operation. Note that it is possible to specify ASCII(A), BINARY(I),
and TENEX(L8) as transfer modes although mode difference is dependent on the client side.
There are three directory names such as lp, sjis and euc.

Queue name Kanji filter applied Input Kanji code

lp Not available N/A

sjis Available Shift JIS

euc Available EUC

CG4 Series Operator Manual Page 7-13

Section 7: Interface Specifications

<TELNET command example>

In MS­user name and password to advance to the display below.

SATO PRINTER ModelName TELNET server.
Copyright 2006(C) SATO Corporation.

login: root
‘root’ user needs password to login
pas swor d:
User ‘root’ logged in

No. Item Value (level.1)

---------------------------------------------------------­ 1 : Setup TCP/IP
2 : Display status
99 : Exit setup
Please select(1-99)?

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

7.5.6 TELNET Specifications

TELNET complies with RFC854. This consists of an interactive menu form, and it enables you to change and
refer internal setup and to display status. To change the setting details, enter 'root' user name and password
at the time of login. Default ROOT password is set to null (line feed only).

DOS command prompt, type in [TELNET xxx.xxx.xxx.xxx (IP address)] and enter

Each printer model name will appear in [Model Name].

For the detailed settings of [1:Setup TCP/IP], refer to Section 7.5.7 Setting/Displayed Items.

7.5.7 Setting/Displayed Items

The following table shows the settings and referable sections as well as various variables.

TCP/IP related settings

Variable identifier Default (Factory setting) Setting range

IP address 0.0.0.0 (Externally obtained) 0.0.0.0 ~ 255.255.255.255

Subnet mask 0.0.0.0 (Derived from IP address) 0.0.0.0 ~ 255.255.255.255

Gateway address 0.0.0.0 (Invalid) 0.0.0.0 ~ 255.255.255.255

RARP protocol ENABLE ENABLE/DISABLE

DHCP protocol ENABLE ENABLE/DISABLE

Keep alive time 180(sec) 30 ~ 300

Socket cancel Normal Normal / compatible

ROOT password NULL (No password) Up to 16 random alphanumeric

Page 7-14 CG4 Series Operator Manual

characters

Section 7: Interface Specifications

7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)

Notes

1) For the detailed On-board LAN interface settings, refer to the included [Setup Guide] and the Network
Utility of [SATO Accessory CD-ROM].

2) To open/close Print data port (Port1024), Status port (Port1025) or Sending/Receiving port (Port9100),
make sure to close and open the port at intervals of approximately 150ms to 200ms. If you don't have
enough time from closing to opening the port, it may result in double connection.
If the host requests the connection to the port already connected (Port1024, Port1025 or Port9100), the
printer accepts the request (establishing double connection); however, the printer disconnects the second
connection immediately.

3) Do not connect and disconnect the LAN cable while starting up the printer. Restart the printer with which
you are having a communication error due to connection/disconnection of the LAN cable.

CG4 Series Operator Manual Page 7-15

Section 7: Interface Specifications

This page is intentionally left blank

Page 7-16 CG4 Series Operator Manual

APPENDIX

The following information is provided:

• 8.1 Optional Accessories - Cutter

• 8.2 Optional Accessories - Dispenser

• 8.3 Positions of sensors and options

• 8.4 Operation Mode Selection

Section 8: Appendix

• 8.5 Base Reference Point

• 8.6 Offset position Adjustment

• 8.7 Paper End

• 8.8 Ribbon End

CG4 Series Operator Manual Page 8-1

Section 8: Appendix

Backing paper

Cut Position

Label

Cut Position

Label

Figure 1

Cut prohibited zone
(1mm, 0.04”)

Perforated line

Figure 2

Fold perforation

25 mm, 0.98”

4 mm, 0.15”

8.1 OPTIONAL ACCESSORIES - CUTTER

The cutter should only be installed by SATO qualified servicing personnel.

8.1.1 To route the media when the cutter is installed

Loading of the media for cutter unit is similar to the usual procedure as explained in Section 2.3 Load in g
Labels.

8.1.2 Cut position Adjustment

If the cutting position is not at the regular position as mentioned below, you can change the offset setting

with the SBPL commands.

Notes when using media with optional cutter

• Cutting of Labels

The correct cutting position is at the label gap. Cutting
onto the label must be avoided because the label
adhesive that accumulates on the blade will affect cutter
sharpness.

• Cutting Media with Perforation
As for media with perforation, cutting on or in front of
the perforated lines is prohibited. Cutting in those

locations could cause the media to jam and the printer to
malfunction.

The perforated line +1 mm (+0.04”) is the cut prohibited
zone (see Figure 1).

The folded perforated line +4 to +25 mm (+0.15” to
+0.98”) of fan-folded paper is the cut prohibited zone
(see Figure 2).

Page 8-2 CG4 Series Operator Manual

8.1 OPTIONAL ACCESSORIES - CUTTER (cont’d)

123

—

321

654

—

456

1

1

2

Pressure
bracket

Dispenser bar

Dispenser unit

Media guides

Dispenser bar

8.1.3 Cutter replacement

Over time, the cutter loses its cutting ability and begins to show
signs of wear.
Replace the cutter unit when the blade becomes blunt and cut
edges are rough. (Please contact an authorised SATO
Representative for replacement.)

8.2 OPTIONAL ACCESSORIES - DISPENSER

Dispenser should only be installed by SATO qualified servicing personnel.

8.2.1 To route the label when the dispenser is installed

Section 8: Appendix

1.

2.

3.

With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock

the top cover, and then open the top cover. Make sure

that the cover rests firmly so that it will not fall forward
and injure your hands.

With your thumbs positioned on the two corners of the

pressure bracket, push the pressure bracket up and
pull it forward to open the pressure bracket.

Peel off the first two leading labels from the liner (back-

ing paper) and then load the label roll on the media
holder.

After pulling out the leading liner (backing paper), pass

the liner (backing paper) through the media guides and
then pass over the dispenser bar so as to cover it. Then
pass the liner (backing paper) under the pressure
bracket as shown.

CG4 Series Operator Manual Page 8-3

Section 8: Appendix

Label output
from here

Output
backing
paper

8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d)

4.

If the paper is not taut, roll the paper on the media holder

so that the paper is taut.

Next, tightly close the pressure bracket with the liner

(backing paper) passing through it.

5.

Close the top cover until it clicks into position.

6.

After turning on the label, turn on the power.

The printer is online and the ON LINE (POWER) indicator

lights green.

When the printer is ready, press the FEED/LINE button to

output an empty label and stop at the dispenser. This
procedure is to ensure that the label is loaded correctly.

8.2.2 Stop position Adjustment

Normally, the label is dispensed to the point where 2 or 3mm (0.08” or 0.1”) of the label remain on the liner
(backing paper).

If the label is not dispensed at the regular position, you can change the offset setting with the SBPL

commands. After adjusting the stop position, dispense two or three labels to fix the stop position.

Notes:

• There may be cases when the dispenser does not function properly due to the thickness of the labels
used.

• The Dispenser unit is effective for label pitch 22 to 100 mm (0.86” to 3.93”). However, the label size limita­tion may vary with application conditions.

• Labels over 100mm (3.9”) may curl at dispenser due to the nature of the material. There is no remedy for
this.

Page 8-4 CG4 Series Operator Manual

8.3 POSITIONS OF SENSORS AND OPTIONS

7.3mm (0.29”)

5.0mm (0.19”)

46.3mm
(1.82”)

I-Mark sensor

Gap sensor

34.9mm
(1.37”)

20.6mm
(0.81”)

21.1mm
(0.83”)

14.5mm
(0.57”)

Print head

Dispenser

Cutter

Tear-off/ Nonsepa(Linerless)

Section 8: Appendix

CG4 Series Operator Manual Page 8-5

Section 8: Appendix

8.4 OPERATION MODE SELECTION

There are five modes of printer operation: Continuous, Tear-off, Cutter, Dispense and Linerless (nonsepa)
mode. The differences are the ways in which the label and paper backing are ejected. Before printer
configuration, one must determine which mode will be used. This section identifies the functional differences
among the five.

CONTINUOUS MODE

With this mode of operation, the media remains in position for printing at all times. To do so, means that the
previous printed label is only available for removal when one to four additional labels have been printed
(quantity depends on label size). This mode of operation is specifically suited for printing bulk quantities to be
applied later on.

TEAR-OFF MODE

With this mode of operation, after printing, the printer feeds the first (outermost) label so that it is fully
extended out of the printer’s front for removal. Printing of the next label will not begin until the prior printed
label has been removed. This mode of operation is specifically suited for immediate application at the time of
print.
Upon removal of the prior printed label, the printer retracts the media so that the next label in line may be
printed, then the printer feeds it. This cycle repeats for each consecutive label.

CUTTER MODE

With the optional cutter unit installed and enabled, this mode of operation will cut individual printed labels or in
multiples. The media will be advanced to the cutter blade, the label cut will occur, and the unprinted media will
retract for positioning of the next print.

DISPENSE MODE

When the optional dispenser is installed and enabled, this mode of operation will peel the liner (paper
backing) from the printed label as it is advanced to the printer’s front. Once the printed label has been
removed from the printer for application, the unprinted media will retract and position itself so the next label
may be printed.
This operational mode is specifically applicable to print operations where the label is to be immediately
adhered.

LINERLESS (Non Sepa) MODE

When the linerless option is installed and enabled, this mode of operation allows for the feeding and printing
of linerless media. In this mode, the printer’s functionality is the same as with the continuous or tear-off modes
depending on configuration settings.

Page 8-6 CG4 Series Operator Manual

8.5 BASE REFERENCE POINT

I-Mark I-Mark (CX-compatible)

Gap

Base print
position

Base print
position

I-Mark I-Mark (CX-compatible)

Gap

Continuous Mode

Gap end

(Base print
position)

Gap start

• The start of I-Mark is the base print position when using the I-Mark sensor.

• The end of I-Mark is the base print position when using the I-Mark (CX-compatible) sensor.

• The end of label Gap is the base print position when using the label Gap sensor.

• The center of label gap is the base tear off position when using the I-Mark sensor.*

• The center of label gap is the base tear off position when using the I-Mark (CX-compatible) sensor.*

• The center of label gap is the base tear off position when using the label Gap sensor.*

• The center of label gap is the base cut position when using the I-Mark sensor.*

• The center of label gap is the base cut position when using the I-Mark (CX-compatible) sensor.

• The center of label gap is the base cut position when using the label Gap sensor.*

* Default value of label gap saved in the printer is 3mm (0.12”). Therefore, the distance from the base print position

to the center of label gap is 1.5mm (0.06”) (Default value). When the size of label gap is not 3mm (0.12”), use the
he <PC> command or the <PG> command to set the gap size properly. For the command details, refer to the
Command Reference.

Base print
position

Base tear off
position

Base print
position

Base tear off
position

Base print
position

Base tear off
position

Tear off Mode

I-Mark I-Mark (CX-compatible)

Gap

Cutter Mode

Center of

label gap

Center of

label gap

Center of

label gap

Center of

label gap

Base print
position

Base cut
position

Base print
position

Base cut
position

Base print
position

Base cut
position

The base reference point is the point at which one determines the print and cut positions.
The base reference position differs, depending on the print mode or the label pitch sensor to be used.

Section 8: Appendix

CG4 Series Operator Manual Page 8-7

Section 8: Appendix

I-Mark I-Mark (CX-compatible)

Gap

Base print
and dispense
position

Base print
and dispense
position

Base print
and dispense
position

I-Mark I-Mark (CX-compatible)

Dispenser Mode

• The start of I-Mark is the base print and dispense position when using the I-Mark sensor.

• The end of I-Mark is the base print and dispense position when using the I-Mark (CX-compatible) sensor.

• The end of label Gap is the base print and dispense position when using the label Gap sensor.

• In Linerless (Non sepa) mode, the label will get caught in the platen roller by moving the label back to
the print head position. Therefore, the amount of backfeed is decreased to stop the label top from
moving back to the print head position. Note that the label will have a 5mm (0.19”) unprintable area
which is the decreased amount of backfeed.

Base print
position

Base manual
cut position

Base manual
cut position

Base print
position

Linerless (Non Sepa) Mode

Unprintable

area (5mm,

0.19”)

Unprintable

area (5mm,

0.19”)

Print head

direction of label motion

ref point 0,0

H+V-H-

V+

Print offset

8.5 BASE REFERENCE POINT (cont’d)

8.5.1 Base Reference point Adjustment

Print Position Offset refers to the vertical and horizontal shifting of the
entire print area, relative to the start position of printing (V=0, H=0),
defined by default to be the bottom right hand corner of the label.

The Base Reference point can be adjusted by using the Printer Utilities
Tool application or by sending the <A3> command from the host.

The V setting is for the Vertical print offset. A positive (+) offset means
the printing is shifted towards the print head; a negative (-) offset means
shifting away from the print head.
The H setting is for the Horizontal print offset. The + or - prefix
determines whether the offset is to the left or to the right of the reference
point.
The default value of both positions is +000 dot. The maximum values that
can be set for each is +/-792 dot.

You may wish to make a test print after completing the adjustments to

ensure they are correct. Refer to Section 3.3 User Test Print Mode for details.

Page 8-8 CG4 Series Operator Manual

Section 8: Appendix

-99 (dot)+99 (dot)

Label feed direction

Stop position for
cutting,dispense
or tear-off

Adjustment for

“+” direction

No

Adjustment

Adjustment for

“-” direction

Adjustment of Offset setting

Base reference
position for printing

8.6 OFFSET POSITION ADJUSTMENT

This setting adjusts the option (Cutter, Dispenser, Tear off) stop position after a print out.
The Offset position can be adjusted by using SATO Utilities Tool application or by sending command <PO>
from the host. The setting range is within ±99 dots. A positive value moves the leading edge of the label
forward (away from the print head) while a negative value moves the leading edge of the label back toward
the mechanism.

CG4 Series Operator Manual Page 8-9

Section 8: Appendix

(1)

(2)

Media feed direction

I-Mark

Approximately
40mm (1.57”) or
less

(1)

(2)

Media feed direction

I-Mark

Approximately 40mm
(1.57”) or more

8.7 PAPER END

8.7.1 Roll Label End

When the Label End is less than 40mm (1.57”) from the end of I-Mark

The printer behavior when paper end is detected is as follows:

• After completing the print of label (1), “Paper end error” will occur.

• In cutter mode, “Paper end error” will occur after cutting the label.

• After releasing the error, Label (1) will not be printed again.

Note:

The paper end detection is performed by the I-Mark sensor, therefore, the above motion may not occur
depending on the adjustment of the I-Mark sensor.

When the Label End is More Than 40mm (1.57”) from the end of I-Mark

The printer behavior when paper end is detected is as follows:

• “Paper end error” will occur while printing the label (2).

• If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is
completed at the time of error occurrence, label (2) will not be printed again.

• In cutter mode, cutting motion will not occur when the printer has a “Paper end error.”

Note:

The paper end detection is performed by the I-Mark sensor, therefore, the above motion may not occur
depending on the adjustment of the I-Mark sensor.

Page 8-10 CG4 Series Operator Manual

Section 8: Appendix

Media feed direction

I-Mark

Feeds 50mm

(1)

(2)

(2”)

8.7.2 Fanfold Label End

The printer behavior when paper end is detected is as follows:

• After printing and feeding label (2) 50mm (2”), “Paper end error” will occur.

• If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is
completed at the time of error occurrence, label (2) will not be printed again. (Also, when the print job is
completed while feeding the label 50mm (2”), the label will not be reprinted.)

• In cutter mode, cutting motion will not occur when the printer has a “Paper end error.”

Note:

The paper end detection is performed by the I-Mark sensor, therefore, the above motion may not occur
depending on the adjustment of the I-Mark sensor.

8.8 RIBBON END

Ribbon End detection is only available for CG408TT and CG412TT printers.

Printer behavior when ribbon near end is detected is as follows:

• Ribbon near end can be detected by setting printing method to thermal transfer.

• When the ribbon remaining becomes 5 to 7m (16.4 ft. to 22.9 ft.), “Ribbon near end” will be detected.
The status of ribbon near end will be returned if status request (ENQ) is made.

Printer behavior when ribbon end is detected:

• Ribbon end can be detected by setting printing method to thermal transfer.

• If the print job is completed at the time of “Ribbon end error”, the label will not be printed again after
releasing the error.

• If “Ribbon end error” occurs while printing, the label will be printed again after releasing the error.

CG4 Series Operator Manual Page 8-11

Section 8: Appendix

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Page 8-12 CG4 Series Operator Manual