Sato CG408TT User Manual
Operator Manual
For printer model:
CG4 Series
www.satoamerica.com
PN: 9001218C
Read this Operator Manual before using this product.
Keep this document available for future reference.
CG408DT
CG412DT
Direct Thermal Type
CG408TT
CG412TT
Thermal Transfer Type
SATO America, Inc.
10350A Nations Ford Road
Charlotte, NC 28273
Main Phone: (704) 644.1650
Technical Support: (704) 644.1660
Technical Support Fax: (704) 644.1661
E-Mail: satosales@satoamerica.com
techsupport@satoamerica.com
www.satoamerica.com
Copyright 2011 SATO America, Inc. All rights reserved
Caution
(1) Reproduction in any manner of all or part of this document is prohibited.
(2) The contents of this document may be changed without prior notice.
(3) Great care has been taken in the preparation of this document. However, if, for any reason, if any
problems, mistakes, or omissions are found, please contact your SATO reseller or technical support
center.
FCC statement
The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.
Operating the printer in a residential area may cause unacceptable interference to radio and TV reception.
If the interference is unacceptable, you can reposition the equipment, which may improve reception.
PN: 9001218C
Safety Precautions
Safety Precautions
Please read the following information carefully before installing and using the printer.
Pictographic Symbols
This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and
correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for
them are given below. Be sure to understand these symbols well before reading the main text.
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
in death or serious injury.
Warning
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
Caution
Do not set on an unstable area
Do not place containers full of water
or other liquid on the printer
Do not put objects inside the printer
in injury or property damage.
• Do not set on an unstable
area, such as a wobbly table
or slanted area or an area
subject to strong vibration. If
the printer falls off or topples
over, it could injure someone.
• Do not place flower vases,
cups, or other containers
holding liquids, such as water
or chemicals, or small metal
objects near the printer. If they
are spilled and get inside the
printer, immediately turn off
the power switch, unplug the
power cord from the outlet,
and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.
• Do not insert or drop in metal
or burnable objects inside the
printer’s openings (cable
outlets, etc.). If foreign objects
do get inside the printer,
immediately turn off the power
switch, unplug the power cord
from the outlet, and contact
your SATO reseller or
technical support center.
Using the printer in this
condition could cause a fire or
electric shock.
Example Pictographs
The pictograph means “Caution is required.” A specific
warning symbol is contained inside this pictograph (The symbol at left is for electric shock).
The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The
symbol at left means “Disassembly prohibited”).
The pictograph means “Must be done.” What is specifically
to be done is contained in the pictograph (The symbol at left
means “Unplug the power cord from the outlet”).
Warning
Do not use other than the specified
voltage
• Do not use other than the
specified voltage. Doing so could
result in fire or electric shock.
Always ground the connections
• Always connect the printer’s
ground wire to a ground. Not
grounding the ground wire
could result in electric shock.
Handling of the power cord
• Do not damage, break, or
modify the power cord. Also,
do not place heavy objects on
the power cord, heat it, or pull
it because doing so could
damage the power cord and
cause a fire or electric shock.
• If the power cord becomes
damaged (core is exposed,
wires broken, etc.), contact
your SATO reseller or
technical support center.
Using the power cord in this
condition could cause a fire or
electric shock.
• Do not modify, excessively
bend, twist, or pull the power
cord. Using the power cord in
such a condition could cause a
fire or electric shock.
When the printer has been droppe d or
broken
• If the printer is dropped or
broken, immediately turn off
the power switch, unplug the
power cord from the outlet,
and contact your SATO
reseller or technical support
center. Using the printer in this
condition could cause a fire or
electric shock.
Do not use the printer when something is abnormal about it
• Continuing to use the printer in
the event something is
abnormal about it, such as
smoke or unusual smells
coming from it, could result in
fire or electric shock.
Immediately turn off the power
switch, unplug the power cord
from the outlet, and contact
your SATO reseller or
technical support center for
repairs. It is dangerous for the
customer to try to repair it, so
absolutely do not attempt
repairs on your own.
Do not disassemble the printer
• Do not disassemble or modify
the printer. Doing so could
result in fire or electric shock.
Contact your SATO reseller or
technical support center to
conduct internal inspections,
adjustments, and repairs.
CG4 Series Operator Manual Page i
Safety Precautions
Regarding the cutter
• Do not touch the cutter with
your hands or do not put
something into the cutter.
Doing so could result in an
injury.
Do not place in areas with high
humidity
• Do not place the printer in
areas with high humidity or
where condensation forms. If
condensation forms,
immediately turn off the power
switch and do not use the
printer until it dries. Using the
printer while condensation is
on it could result in electric
shock.
Carrying the Printer
• When moving the printer,
always unplug the power cord
from the outlet and check to
make sure all external wires
are disconnected before
moving it. Moving the printer
with the wires still connected
could damage the cords or
connecting wires and result in
a fire or electrical shock.
• Do not carry the printer with
paper loaded in it. The paper
could fall out and cause an
injury.
• When setting the printer on the
floor or a stand, make sure not
to get your fingers or hands
pinched under the printer feet.
Warning
Using the head cleaning fluid
• Use of flame or heat around
the head cleaning fluid is
prohibited. Absolutely do not
heat it or subject it to flames.
• Keep the fluid out of reach of
children to prevent them from
accidentally drinking it. If the
fluid is drunk, immediately
consult with a physician.
Caution
Power supply
• Do not operate the power
switch or plug in/unplug the
power cord with wet hands.
Doing so could result in
electric shock.
Power cord
• Keep the power cord away
from hot devices. Getting the
power cord close to hot
devices could cause the cord’s
covering to melt and cause a
fire or electrical shock.
• When unplugging the power
cord from the outlet, be sure to
hold it by the plug. Pulling it by
the cord could expose or
break the core wires and
cause a fire or electric shock.
• The power cord set that
comes with the printer is
especially made for this
printer. Do not use it with any
other electrical devices.
Top cover
• Be careful not to get your
fingers pinched when opening
or closing the top cover. Also
be careful the top cover does
not slip off and drop.
Print head
• The print head is hot after
printing. Be careful not to get
burned when replacing paper
or cleaning immediately after
printing.
• Touching the edge of the print
head immediately after printing
could result in injury. Use
caution when replacing the
label or cleaning the print
head.
• You should not replace the
print head without having
received the proper training.
Loading paper
• When loading roll paper, be
careful not to get your fingers
pinched between the paper roll
and the supply unit.
When not using the printer for a lo ng
time
• When not using the printer for
a long time, unplug the power
cord from the outlet to
maintain safety.
During maintenance and cleaning
• When maintaining and
cleaning the printer, unplug the
power cord from the outlet to
maintain safety
Page ii CG4 Series Operator Manual
Precautions for Installation and Handling
Printer operation can be affected by the printer environment.
Refer to the following instructions for installation and handling of CG4 Series printer.
Select a Safe Location
Do not place the printer in a location subject to
Place the printer on a surface that is flat and level.
water or oil.
Safety Precautions
If the surface is not flat and level, this may result in poor
print quality. This may also cause malfunction and
shorten the life span of the printer.
Do not place the printer on a location that
produces vibration.
Giving serious vibration or shock to the printer may
cause malfunction and shorten the life span of the
printer.
Keep the printer out of high temperature and humidity.
Avoid locations subject to extreme or rapid changes
in temperature or humidity.
Do not place the printer in a location where it will be
splashed with water or oil. Water or oil entering
inside the printer may cause a fire, electric shock, or
malfunction.
Avoid dust.
Dust build up may result in poor print quality.
Keep out of direct sunlight.
This printer has a built-in optical sensor. Exposure to
direct sunlight will make the sensor less responsive
and may cause the label to be sensed incorrectly.
Close the top cover when printing.
Power Supply
Provide a stable source of electricity to the
This printer requires an AC power supply.
Be sure to connect the printer to an AC power supply
via the supplied AC adapter.
Connect the power cord to a grounded power
outlet.
Make sure that the printer is plugged into a grounded
power outlet.
CG4 Series Operator Manual Page iii
printer.
When using the printer, do not share its power outlet
with other electrical devices that could result in
power fluctuations and performance issues with your
printer.
Safety Precautions
Page iv CG4 Series Operator Manual
Table of Contents
Table of Contents
Introduction...................................................................................................................1 - 1
1.1 Features of the Printer...................................................................................................... 1 - 1
1.2 Unpacking ........................................................................................................................ 1 - 2
1.3 Parts Identification............................................................................................................ 1 - 3
Installation.....................................................................................................................2 - 1
2.1 Site Location .................................................................................................................... 2 - 2
2.2 Media Selection................................................................................................................ 2 - 2
2.3 Loading Labels................................................................................................................. 2 - 3
2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only) .......................................... 2 - 7
2.5 Connections ................................................................................................................... 2 - 10
Operation and Configuration....................................................................................... 3 - 1
3.1 Operator Panel................................................................................................................. 3 - 2
3.2 Operating Modes.............................................................................................................. 3 - 3
3.3 User Test Print Mode ....................................................................................................... 3 - 4
3.4 Factory Test Print Mode................................................................................................... 3 - 8
3.5 Operation Setting Mode ................................................................................................. 3 - 11
3.6 Program Download Mode............................................................................................... 3 - 13
3.7 Font Download Mode ..................................................................................................... 3 - 15
3.8 Default Setting Mode...................................................................................................... 3 - 16
3.9 HEX Dump Mode ........................................................................................................... 3 - 17
3.10 Error Occurrence While Downloading.......................................................................... 3 - 17
3.11 Printer Configurations Setting ...................................................................................... 3 - 18
Troubleshooting............................................................................................................ 4 - 1
4.1 Error signal troubleshooting ............................................................................................. 4 - 2
4.2 Troubleshooting table....................................................................................................... 4 - 4
4.3 Interface troubleshooting.................................................................................................. 4 - 6
4.4 Test print troubleshooting................................................................................................. 4 - 7
Cleaning and Maintenance........................................................................................... 5 - 1
5.1 Cleaning The Print Head, Platen and Rollers................................................................... 5 - 2
5.2 How To Clean The Printer (Cleaning Kit)......................................................................... 5 - 2
5.3 How To Clean The Printer (Cleaning Sheet).................................................................... 5 - 3
5.4 Easy Replacement of Parts.............................................................................................. 5 - 4
5.5 Adjusting Print Quality...................................................................................................... 5 - 7
General Specifications.................................................................................................6 - 1
6.1 Printer Basic Specifications.............................................................................................. 6 - 1
6.2 Optional Accessories Specifications ................................................................................ 6 - 7
Interface Specifications................................................................................................ 7 - 1
7.1 Interface types.................................................................................................................. 7 - 1
7.2 RS232C Serial Interface................................................................................................... 7 - 2
7.3 IEEE 1284 Parallel Interface ............................................................................................ 7 - 6
7.4 Universal Serial Bus (USB) Interface ............................................................................... 7 - 9
7.5 Local Area Network (LAN) Ethernet............................................................................... 7 - 11
CG4 Series Operator Manual Page 1
Table of Contents
Appendix........................................................................................................................8 - 1
8.1 Optional Accessories - Cutter........................................................................................... 8 - 2
8.2 Optional Accessories - Dispenser .................................................................................... 8 - 3
8.3 Positions of sensors and options...................................................................................... 8 - 5
8.4 Operation Mode Selection................................................................................................ 8 - 6
8.5 Base Reference Point ...................................................................................................... 8 - 7
8.6 Offset position Adjustment ............................................................................................... 8 - 9
8.7 Paper End ...................................................................................................................... 8 - 10
8.8 Ribbon End .................................................................................................................... 8 - 11
SATO Group of Companies ......................................................................................... 9 - 1
SATO Group of Companies ................................................................................................... 9 - 2
Page 2 CG4 Series Operator Manual
Section 1: Introduction
INTRODUCTION
Thank you for your investment in this SATO printer product.
This Operators Manual contains the basic information about the installation, setup, configuration, operation
and maintenance of the printer.
A total of eight topics are covered herein, and they are organized as follows:
Section 1: Introduction
Section 2: Installation
Section 3: Operation and Configuration
Section 4: Troubleshooting
Section 5: Cleaning and Maintenance
Section 6: General Specifications
Section 7: Interface Specifications
Section 8: Appendix
It is recommended that you read carefully and become familiar with each section before installing and
maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant
information needed. All page numbers in this manual consist of a section number followed by the page
number within the stated section.
This section assists you in unpacking the printer from the shipping container. You will also be guided through
a familiarization tour of the main parts and controls.
The following information is provided herein:
• Features of the printer
• Unpacking
• Parts Identification
1.1 FEATURES OF THE PRINTER
The CG4 Series is 4 inch Compact Desktop printer (Thermal Transfer or Direct Thermal). With a 32-bit RISC
CPU, 4 ips print speed, and 4MB Flash Memory, the CG4 Series is an economical printer with numerous
features making it suitable for a wide range of applications. The key features of the CG4 Series are:
• High Print Resolution with crisp printing quality (203dpi or 305dpi)
• Multiple Interface
• Cutter and Dispenser Printer Options
• Linerless Label Support
• Easy Media Loading
• Standalone Capability using Keypad
• Tool-less changing of print head and platen roller for easier maintenance
• Codepage Support and Emulations
• Safety Top Cover Latch
• Distinctive Chassis color
CG4 Series Operator Manual Page 1-1
Section 1: Introduction
User Documents
(Quick Guide, Warranty, etc)
* The shape of the power plug may vary, depending on the location where it was purchased.
Power plug*
AC adapter
1.2 UNPACKING
When unpacking the printer, take note of the following:
1. The box should stay right-side up.
Lift the printer out of the box carefully.
2. Remove all the packaging from the printer.
3. Remove the accessory items from their protective containers.
4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage
that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any
kind sustained during shipping of the product.
Notes
• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.
• Please do not discard the original packaging box and cushioning material after installing the printer. They
may be needed in future, if the printer needs to be shipped for repairs.
1.2.1 Included Accessories
After unpacking the printer, verify that you have the following materials:
Page 1-2 CG4 Series Operator Manual
1.3 PARTS IDENTIFICATION
1
2
3
4
7
5
6
8
Front view
1
2
3
456
7
Section 1: Introduction
Operator panel
It consists of two contact buttons and two
LED indicators (green and red).
Top cover
Open this cover to load the media and ribbon.
Cover open/close latch
Pull these latches on both sides of the printer
forward to open the Top cover of the printer.
Media ejection slot
Opening for media output.
POWER button
Press this button to turn the power on or off.
FEED/LINE button
Press this button to select the printer status
(online/ offline) or to feed the media.
ERROR LED indicator
The LED lights or blinks red when an error is
detected in the printer.
During printer configuration setting, the
ERROR indicator responses in conjunction
with the ON LINE (POWER) indicator to show
the modes of the printer.
ON LINE (POWER) LED indicator
8
The LED lights green when the printer is online
and blinks green when the printer is offline.
During printer configuration setting, the ON
LINE (POWER) indicator responses in
conjunction with the ERROR indicator to show
the modes of the printer.
CG4 Series Operator Manual Page 1-3
Section 1: Introduction
9
USB and RS232C interface on-board
10
USB and LAN interface on-board
USB and IEEE interface on-board
11
10
10
11
11
12
13
14
Back view
9
10
11
12
13
14
1.3 PARTS IDENTIFICATION (cont’d)
Media inlet
An opening for Fan-folded media or media
from unwinder to feed in to the printer.
DC input power terminal
Supplies power to the printer by inserting the
power cable via the AC adapter.
USB interface terminal
To connect printer to the host computer using
the USB interface.
RS-232C interface terminal
To connect printer to the host computer using
RS-232C interface.
Or, to connect the optional Keypad, Scanner or
Smart keyboard to the printer.
LAN interface terminal
To connect printer to the host computer using
LAN interface.
IEEE interface terminal
To connect printer to the host computer using
IEEE interface.
Page 1-4 CG4 Series Operator Manual
1.2 PARTS IDENTIFICATION (cont’d)
CG408DT/ CG412DTCG408TT/ CG412TT
15
20
16
17
18
19
21
22
15
18
20
19
21
22
Internal view when Top cover is opened
15
16
17
18
Section 1: Introduction
Print head
This component is used to print on the media.
Perform maintenance at regular intervals.
Ribbon unit
Used to load the ribbon and wind up the used
ribbon.
Pull out lever
This is used to pull out the ribbon unit from the
top cover for ribbon loading.
Roll media holder
To hold the roll media.
Media guide slide lever
19
Set to meet the size of the media used.
Media guide and I-Mark/ Gap sensor
20
A guide for the media to feed properly.
Detects the I-Mark on the media or gap of the
label.
Platen roller
21
This roller feeds the media. Perform
maintenance at regular intervals.
Optional device compartment
22
Used to install optional cutter or dispenser unit.
CG4 Series Operator Manual Page 1-5
Section 1: Introduction
This page is intentionally left blank
Page 1-6 CG4 Series Operator Manual
Section 2: Installation
INSTALLATION
This section assists you in installing consumable media in the printer, as well as adjustment instructions and
installing other optional attachment units.
The following information is provided:
• 2.1 Site Location
• 2.2 Media Selection
• 2.3 Loading Labels
• 2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only)
• 2.5 Connections
CG4 Series Operator Manual Page 2-1
Section 2: Installation
Fan-fold media
l-Mark
paper
Front side
Front side
Fold perforation
I-Mark
Reverse side
Label gap/
I-Mark
1.5 mm
Face-in Roll media Face-out Roll media
3 mm
Gap (spacing)
Paper feed direction
Paper feed direction
I-Mark
Reverse side
Front side
I-Mark
Reverse side
1.5 mm
3 mm
Gap (spacing)
Paper feed direction
Label gap/
I-Mark
2.1 SITE LOCATION
Consider the following when setting up the printer:
• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above
the printer to provide clearance for the top cover to swing open.
• Place it away from hazardous materials or dusty environments.
• Place it within operational distance of the host computer, within interface cable specifications.
2.2 MEDIA SELECTION
The size and type of the labels or paper to be printed should have been taken into consideration before printer
purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that
does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also
wear a groove in the platen roller, which can affect print quality.
Note:
For optimal print performance and durability, please use SATO-certified label and ribbon supplies
on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary
wear and damage to vital parts of the printer, and may void the warranty.
This printer can print on roll media or fan-folded media. The methods used for loading roll media and fanfolded media differ. The printer uses sensors to detect I-Marks or gap on the media in order to precisely
position the print content.
Page 2-2 CG4 Series Operator Manual
2.3 LOADING LABELS
1
1
2
1
2
Media guide
slide lever
1
Media guides
Printed side should face
upwards
2.3.1 Loading Roll media
1.
With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to
unlock the top cover, and then open the top cover .
Note:
Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.
2.
While holding the media guide slide lever, adjust the
width of the media holder to match the media size.
1
Section 2: Installation
3.
Load the media onto the media holder.
4.
After pulling out the media, pass the media through the
media guides and place the leading edge of the media
on top of the platen ro l ler.
Note:
Make sure the printed side of the media is facing
upwards.
CG4 Series Operator Manual Page 2-3
Section 2: Installation
ON LINE
(POWER)
2.3 LOADING LABELS (cont’d)
5.
Close the top cover until it clicks into position.
Notes:
• Be careful not to get your fingers pinched while
closing the top cover.
• If the optional cutter or dispenser has been
purchased, see Section 8.1 Optional Accessories -
Cutter and Section 8.2 Optional Accessories -
Dispenser on how to route the media.
6.
After loading the media, turn on the power.
The printer is online and the ON LINE (POWER)
indicator lights green.
When the printer is ready, press the FEED/LINE button
to output the leading part of the media.
Caution
• When replacing media, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
Page 2-4 CG4 Series Operator Manual
2.3 LOADING LABELS (cont’d)
1
1
2
1
Media
holder
slide
lever
Media
guides
2.3.2 Loading Fan-folded media
1.
With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock
the top cover, and then open the top cover.
Note:
Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.
2.
Pass the fan-folded media through the opened window
at the rear of the unit.
Note:
Make sure the printed side of the media is facing
upwards.
Section 2: Installation
3.
While holding the media guide slide lever, adjust the
width of the media holder to match the media size.
After pulling out the media, pass the media through the
media guides and place the leading edge of the media
on top of the platen ro l ler.
4.
Close the top cover until it clicks into position.
1
Notes:
• Be careful not to get your fingers pinched while
closing the top cover.
• If the optional cutter or dispenser has been
purchased, see Section 8.1 Optional Accessories -
Cutter and Section 8.2 Optional Accessories -
Dispenser on how to route the media.
CG4 Series Operator Manual Page 2-5
Section 2: Installation
ON LINE
(POWER)
2.3 LOADING LABELS (cont’d)
5.
After loading the media, turn on the power.
The printer is online and the ON LINE (POWER) LED
lights green.
When the printer is ready, press the FEED/LINE button
to output the leading part of the media.
Caution
• When replacing media, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
2.3.3 Overview of the Roll media and Fan-folded media loading path
Roll media (Face-out)
Roll media (Face-in)
Fan-fold media
(Printed side face up)
Page 2-6 CG4 Series Operator Manual
Section 2: Installation
1
1
2
Lever
Ribbon unit
2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY)
The CG408TT and C412TT printers enable two types of printing, Thermal transfer and Direct thermal.
Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is
the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has
a coating on the surface that is made visible through the application of heat from the print head. In this case,
there is no need of loading the carbon ribbon.
1.
With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock
the top cover, and then open the top cover.
Note:
Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.
2.
Pull the lever on the middle of the ribbon unit
downward to pull out the ribbon unit.
Then simply let down the ribbon unit. There is a stopper
midway through its movement range that will prevent the
ribbon unit from snapping down.
CG4 Series Operator Manual Page 2-7
Section 2: Installation
1
2
groove
protrusion
1
2
1
2
groove
protrusion
2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)
3.
Open the carbon ribbon package, and then load the
ribbon in the ribbon supply unit.
With the ribbon winding in clockwise direction, push in
the ribbon roll to the right side of the ribbon supply unit
. Then fix the other side of the ribbon roll to the left of
the ribbon supply unit . Turn the ribbon roll until the
core snaps on the protrusion of the left ribbon supply
unit.
Note:
Use only genuine SATO carbon ribbons for maximum
print quality and printer durability.
4.
Mount the empty ribbon core on the ribbon wind-up
unit the same manner as in step 3 above.
When loading the carbon ribbon for the first time, use the
empty ribbon core supplied with the printer. However,
the subsequent ribbon core can be obtained from the
last used up ribbon roll.
Page 2-8 CG4 Series Operator Manual
Section 2: Installation
tape
Ribbon route
2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)
5.
From the ribbon supply unit, pass the carbon ribbon
underneath the print head assembly to the ribbon
wind-up unit.
Affix the carbon ribbon to the ribbon core using adhesive
tape, and wind it up several times in the direction shown
by the turn arrow.
Confirm that the ribbon has been loaded as shown in the
figure below or as illustrated on the inner side of the top
cover.
Note:
The dull side (ink side) of the ribbon should be facing outward as it travels through the print head
assembly.
6.
Close the top cover until it clicks into position.
Note:
• Be careful not to get your fingers pinched while
closing the top cover.
7.
After loading the media and the carbon ribbon, do a test
print to check that the media roll and ribbon have been
loaded properly. See Section 3.3 User Test Print Mode
for instructions on how to run test print.
Caution
• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
CG4 Series Operator Manual Page 2-9
Section 2: Installation
RS232C and USB interface on-board
LAN and USB interface on-board USB and IEEE 1284 interface on-board
Host
IEEE 1284
RS232C
LAN
USB
2.5 CONNECTIONS
This section explains the power cable and interface cable connection procedures.
2.5.1 Standard interface connection
CG4 Series printers have three types of Main PCBs, and each type of PCB is equipped with different types of
interface to perform data communication with the host. These are described as follows.
1) RS232C and USB interface on-board
2) LAN and USB interface on-board
3) USB and IEEE 1284 interface on-board
Connect only one type of interface cable from the printer to the host computer. Use the cable that is
compatible with the standard of the interface board as stated in Section 7: Interface Specifications. Make
sure the cable is correctly oriented.
Caution
Never connect or disconnect interface cables (or use a switch box) with power applied to either the host
or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by
warranty.
Page 2-10 CG4 Series Operator Manual
Section 2: Installation
Blinks in green
flashes green in a long interval
Blinks in red
Off
An example of optional keypad
connection to the printer.
2.5 CONNECTIONS (cont’d)
2.5.2 To activate the connected interface
After connection, you need to configure the printer to operate on the connected interface.
1.
Please perform the procedures to set the appropriate interface mode as describe in Section 3.5
Operation Setting Mode.
2.
In step 3 of this procedure, briefly press the FEED/LINE button repeatedly to select the interface mode
according to your connection.
Connected Interface USB RS-232C LAN IEEE 1284
ON LINE (POWER)
indications
ERROR
indications
2.5.3 Connecting the optional keypad/Scanner/Smart keyboard
The optional keypad, scanner or smart keyboard can be connected to the CG4 Series printer with RS-232C
interface terminal, thus providing a stand-alone function. This function offers advanced features of Format
Registration or Call Function without connecting to a host computer. You can use either Label Gallery or SBPL
commands for the format registration. As for the data required for call function, capture it as a barcode with a
scanner connected with CG4 Series printer.
1.
Make sure that power cable is not connected to the
printer.
2.
Connect the cable from the optional device to the
RS232C terminal at the back of the printer.
Note:
Make sure the connector is correctly oriented. Secure
the printer with one hand, and insert the connector firmly.
3.
Set the printer for use with the connected device. Refer
to Section 3.5 Operation Setting Mode and perform
the procedures to set the printer to Keypad mode or
Scanner/ Smart keyboard mode accordingly.
In step 3 of this procedure, briefly press of the FEED/
LINE button repeatedly until the respective lighting
sequence of the ON LINE (POWER) and ERROR indi-
cator is displayed.
Notes:
•If Keypad or Scanner/Smart keyboard mode is
selected, even if the device is not connected, other interfaces cannot be activated.
• Only compatible scanner, compatible smart keyboard
and SATO keypad can be connected to CG4 Series
printer. Refer to SATO sales representative for more
details.
CG4 Series Operator Manual Page 2-11
Section 2: Installation
AC adapter
AC power
plug
Flat side faces right.
DC input power
terminal
2.5 CONNECTIONS (cont’d)
2.5.4 Connecting the Power Cable
Warning
• Be sure to connect the ground wire. Failure to do so may cause an electric shock.
• Do not operate the power switch or insert/remove the power cable while your hands are wet.
Doing so may cause an electric shock.
Caution
The power cable and the AC adapter provided with this printer are for use with this printer only.
They cannot be used with other electrical devices.
1.
Connect the AC power cable to the AC adapter.
2.
Connect the DC power plug from the AC adapter to the
DC input power terminal on the back of the printer.
Make sure the flat side of the DC power plug is facing
right. Secure the printer with one hand, and insert the
cable firmly.
3.
Insert the AC power plug into a AC power outlet.
Make sure that the AC voltage of your region is within
the range of AC 100 to 240V, 50/60 Hz.
A 3-pin plug is attached to the power cord provided with
your printer. One of these pins is the ground wire.
You must use a 3-pin power outlet. The plug will not
work with a 2-pin power outlet.
* The shape of the power plug may vary depending on
the location where the printer was purchased.
Page 2-12 CG4 Series Operator Manual
2.5 CONNECTIONS (cont’d)
ERROR
Beep
sound
ON LINE
(POWER)
ERROR
2.5.5 Turning On the Power
Warning
Do not operate the power switch or insert/remove the
power cable while your hands are wet. Doing so may
cause an electric shock.
Press the POWER on the operation panel of the unit.
The ERROR indicator displays red, then after a single beep
sound, the ON LINE (POWER) indicator displays green.
2.5.6 Turning Off the Power
When you have completed the printing job, turn the printer
off.
Be sure to confirm that the printer is in the offline status.
Press and hold the POWER button until the ERROR
indicator displays red and then turns off.
If there is any printed paper remaining in the printer,
cut it off.
Section 2: Installation
CG4 Series Operator Manual Page 2-13
Section 2: Installation
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Page 2-14 CG4 Series Operator Manual
Section 3: Operation and Configuration
OPERATION AND CONFIGURATION
Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings
on which the instructional procedures in this manual are based.
Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO
Utilities Tool application.
Some printer settings may be manually configured via the POWER and FEED/LINE buttons with the ON LINE
(POWER) indicator and ERROR indicator on the front of printer. All of the printer’s buttons are used either
singularly, or together, to perform configuration activities. The instructions to these operations are described
in this section.
CG4 Series Operator Manual Page 3-1
Section 3: Operation and Configuration
ON LINE
(POWER)
POWER
FEED/
LINE
ERROR
3.1 OPERATOR PANEL
The operator panel located on the top front, consists of two buttons and two LED indicators (red and green).
• POWER button
Press POWER button to turn on or off the printer.
Press POWER button together with FEED/LINE button
to enter various operating modes.
• FEED/LINE button
• Press FEED/LINE button during normal print
operation to pause the printing and set the printer to
offline mode. Press again to toggle the printer
between the online and offline mode.
• When printer idles in online mode, press the FEED/
LINE button to feed a blank label.
• During label feed, press the FEED/LINE button to
pause label feed and go offline.
• The printer will go offline after opening and closing
the top cover. Press the FEED/LINE button to make
the printer go online.
• ON LINE (POWER) and ERROR indicators
When the printer is in normal mode, this two indicators notifies the user of various status conditions:
LED Indicator Color Functions
ON LINE (POWER) Green Illuminates when printer is ready to receive data or is in printing
mode (Online).
Blinks when the printer is in offline mode.
ERROR Red Illuminates or blinks when there is a system fault, for example,
paper end.
During different operation modes, the ON LINE (POWER) and ERROR indicators turn on and flash
differently.
In this section, the combination of the following symbols has been used to describe the indicator lighting
sequence. Refer to the example listed below for lighting sequences.
Indicator symbol Status
Off
Red light
Green light
The repeating patterns are as shown in the below examples. The sequences are indicated as from left to
right. One LED Indication flash is approximately 200ms, and two indication flashes in a row are for about
400ms.
Example 1 Indicator: Red light.
Example 2 Indicator: Green light.
Example 3 Indicator: Blinking red light.
Example 4 Indicator: Blinking green light.
Example 5 Indicator: off
Page 3-2 CG4 Series Operator Manual
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