Page 1
Operator Manual
For printer model:
CG2 Series
www.satoamerica.com
PN: 9001211B
Read this Operator Manual before and during usage of the above product.
Keep this document handy for future reference.
CG208DT
CG212DT
Direct Thermal Type
203 dpi/ 305 dpi
CG208TT
CG212TT
Thermal Transfer Type
203 dpi/ 305 dpi
Page 2
Copyrights
The contents of this document are proprietary information of SATO Corporation and/or its subsidiaries in
Japan, the U.S and other countries. No part of this document may be reproduced, copied, translated or
incorporated in any other material in any form or by any means, whether manual, graphic, electronic,
mechanical or otherwise, without the prior written consent of SATO Corporation.
FCC Statement
The printer complies with the requirements in Part 15 of FCC Rules for a Class B Computing Device.
Operating the printer in a residential area may cause unacceptable interference to radio and TV reception. If
the interference is unaccepatble, you can reposition the equipment, which may improve reception.
Limitation of Liability
SATO Corporation and/or its subsidiaries in Japan, the U.S. and other countries, makes no representations or
warranties of any kind regarding this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors
contained herein or any omissions from the materials or for any damages, whether direct, indirect, incidental
or consequential, in connection with the furnishing, distribution, performance, or use of this material.
SATO Corporation reserves the right to change or improve this product and document without notice.
Trademarks
SATO is a registered trademark of SATO Corporation and/or its subsidiaries in Japan, the U.S and other
countries.
SATO America, Inc.
10350 Nations Ford Road
Charlotte, NC 28273
Main Phone: (704) 644.1650
Technical Support: (704) 644.1660
Technical Support Fax: (704) 644.1661
E-Mail: satosales@satoamerica.com
www.satoamerica.com
© Copyright 2010 SATO America, Inc.
All rights reserved.
Page 3
Safety Precautions
Safety Precautions
Please read the following information carefully before installing and using the printer.
Pictographic Symbols
This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and
correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for
them are given below. Be sure to understand these symbols well before reading the main text.
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
in death or serious injury.
Warning
Ignoring the instructions marked
by this symbol and erroneously
operating the printer could result
Caution
Do not set on an unstable area
• Do not set on an unstable area,
Do not place containers full of water
or other liquid on the printer
• Do not place flower vases,
Do not put objects inside the printer
• Do not insert or drop in metal or
Do not use other than the specified
voltage
•
in injury or property damage.
such as a wobbly table or
slanted area or an area subject
to strong vibration. If the printer
falls off or topples over, it could
injure someone.
cups, or other containers holding liquids, such as water or
chemicals, or small metal
objects near the printer. If they
are spilled and get inside the
printer, immediately turn off the
power switch, unplug the power
cord from the outlet, and contact
the dealer, or Support Center.
Using the printer in this condition could cause a fire or electric
shock.
burnable objects inside the
printer’s openings (cable outlets, etc.). If foreign objects do
get inside the printer, immediately turn off the power switch,
unplug the power cord from the
outlet, and contact the dealer, or
Support Center. Using the
printer in this condition could
cause a fire or electric shock.
Do not use other than the specified
voltage. Doing so could result in fire
or electric shock.
Example Pictographs
The pictograph means “Caution is required.” A specific
warning symbol is contained inside this pictograph (The symbol at left is for electric shock).
The pictograph means “Should not be done.” What is specifically prohibited is contained in or near the pictograph (The
symbol at left means “Disassembly prohibited”).
The pictograph means “Must be done.” What is specifically
to be done is contained in the pictograph (The symbol at left
means “Unplug the power cord from the outlet”).
Warning
Always ground the connections
• Always connect the printer’s
ground wire to a ground. Not
grounding the ground wire could
result in electric shock.
Handling of the power cord
• Do not damage, break, or modify the power cord. Also, do not
place heavy objects on the
power cord, heat it, or pull it
because doing so could damage the power cord and cause a
fire or electric shock.
• If the power cord becomes
damaged (core is exposed,
wires broken, etc.), contact the
dealer, or Support Center. Using
the power cord in this condition
could cause a fire or electric
shock.
• Do not modify, excessively
bend, twist, or pull the power
cord. Using the power cord in
such a condition could cause a
fire or electric shock.
When the printer has been dropped or
broken
• If the printer is dropped or broken, immediately turn off the
power switch, unplug the power
cord from the outlet, and contact
the dealer, or Support Center.
Using the printer in this condition could cause a fire or electric
shock.
Do not use the printer when something is abnormal about it
• Continuing to use the printer in
the event something is abnormal about it, such as smoke or
unusual smells coming from it,
could result in fire or electric
shock. Immediately turn off the
power switch, unplug the power
cord from the outlet, and contact
the dealer, or Support Center for
repairs. It is dangerous for the
customer to try to repair it, so
absolutely do not attempt
repairs on your own.
Do not disassemble the printer
• Do not disassemble or modify
the printer. Doing so could result
in fire or electric shock. Ask the
store, dealer, or Support Center
to conduct internal inspections,
adjustments, and repairs.
Regarding the cutter
• Do not touch the cutter with
your hands or do not put something into the cutter. Doing so
could result in an injury.
Using the head cleaning fluid
•
Use of flame or heat around the
head cleaning fluid is prohibited.
Absolutely do not heat it or subject
it to flames.
• Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk,
immediately consult with a physician.
CG2 Series Operator Manual Page i
Page 4
Safety Precautions
Do not place in areas with high
humidity
• Do not place the printer in areas
with high humidity or where condensation forms. If condensation forms, immediately turn off
the power switch and do not use
the printer until it dries. Using
the printer while condensation is
on it could result in electric
shock.
Carrying the Printer
• When moving the printer,
always unplug the power cord
from the outlet and check to
make sure all external wires are
disconnected before moving it.
Moving the printer with the wires
still connected could damage
the cords or connecting wires
and result in a fire or electrical
shock.
• Do not carry the printer with
paper loaded in it. The paper
could fall out and cause an
injury.
• When setting the printer on the
floor or a stand, make sure not
to get your fingers or hands
pinched under the printer feet.
Power supply
• Do not operate the power
switch or plug in/unplug the
power cord with wet hands.
Doing so could result in electric
shock.
Caution
Power cord
• Keep the power cord away from
hot devices. Getting the power
cord close to hot devices could
cause the cord’s covering to
melt and cause a fire or electrical shock.
• When unplugging the power
cord from the outlet, be sure to
hold it by the plug. Pulling it by
the cord could expose or break
the core wires and cause a fire
or electric shock.
• The power cord set that comes
with the printer is especially
made for this printer. Do not use
it with any other electrical
devices.
Top cover
• Be careful not to get your fingers pinched when opening or
closing the top cover. Also be
careful the top cover does not
slip off and drop.
Print head
• The print head is hot after printing. Be careful not to get burned
when replacing paper or cleaning immediately after printing.
• Touching the edge of the print
head with bare hands could
result in injury. Be careful not to
become injured when replacing
paper or cleaning.
Loading paper
• When loading roll paper, be
careful not to get your fingers
pinched between the paper roll
and the supply unit.
When not using the printer for a long
time
• When not using the printer for a
long time, unplug the power
cord from the outlet to maintain
safety.
During maintenance and cleaning
• When maintaining and cleaning
the printer, unplug the power
cord from the outlet to maintain
safety
Page ii CG2 Series Operator Manual
Page 5
Precautions for Installation and Handling
Printer operation can be affected by the printer environment.
Refer to the following instructions for installation and handling of CG2 Series printer.
Select a Safe Location
Safety Precautions
Place the printer on a surface that is flat and level.
If the surface is not flat and level, this may result in poor
print quality. This may also cause malfunction and
shorten the life span of the printer.
Do not place the printer on a location that
produces vibration.
Do not carry the printer when the roll label is set.
Giving serious vibration or shock to the printer may
cause malfunction and shorten the life span of the
printer.
Do not place the printer near crane or pressing
machine.
Machinery, such as cranes and pressing machines
requires large amount of power. Being near this
machinery may cause electrical noise or voltage
reduction. Avoid such locations to reduce the risk of
malfunction or damage to the printer.
Keep the printer out of high temperature and humidity.
Avoid locations subject to extreme or rapid changes
in temperature or humidity. Exposure to these
conditions may cause electrical problems within the
printer.
Do not place the printer in a location subject to
water or oil.
Do not place the printer in a location where it will be
splashed with water or oil. Water or oil entering
inside the printer may cause a fire, electric shock, or
malfunction.
Avoid dust.
Dust build up may result in poor print quality. This
may cause not only malfunction but also shorten the
life span of the printer.
Keep out of direct sunlight.
This printer has a built-in optical sensor. Exposure to
direct sunlight will make the sensor less responsive
and may cause the label to be sensed incorrectly.
Close the top cover when printing.
Power Supply
This printer requires an AC power supply.
Be sure to connect the printer to an AC power supply
via the supplied AC adapter. Failure to do so may result
in malfunction.
Connect the power cord to a grounded power
outlet.
Make sure that the printer is plugged into a grounded
power outlet.
Provide a stable source of electricity to the
CG2 Series Operator Manual Page iii
printer.
Do not share the power outlets with other appliances
such as a heater and refrigerator requiring a
measurable amount of power. Also, avoid using the
power outlet near where such appliances are
plugged into. This may cause voltage reduction and
malfunction.
Page 6
Safety Precautions
Page iv CG2 Series Operator Manual
Page 7
Table of Contents
TABLE OF CONTENTS
Introduction ............................................................................................................... 1 - 1
1.1 Features of the Printer.................................................................................................. 1 - 1
1.2 Unpacking .................................................................................................................... 1 - 2
1.3 Parts Identification........................................................................................................ 1 - 3
Installation ................................................................................................................. 2 - 1
2.1 Site Location ................................................................................................................ 2 - 2
2.2 Media Selection............................................................................................................ 2 - 2
2.3 Loading Labels or Tags................................................................................................ 2 - 3
2.4 Loading the Carbon Ribbon (For CG208TT, CG212TT only) ...................................... 2 - 7
2.5 Connections ............................................................................................................... 2 - 10
Operation and Configuration ................................................................................... 3 - 1
3.1 Operator Panel............................................................................................................. 3 - 2
3.2 Operating Modes.......................................................................................................... 3 - 3
3.3 User Test Print Mode ................................................................................................... 3 - 5
3.4 Factory Test Print Mode............................................................................................... 3 - 9
3.5 Operation Setting Mode ............................................................................................. 3 - 11
3.6 Program Download Mode........................................................................................... 3 - 13
3.7 Font Download Mode ................................................................................................. 3 - 15
3.8 Default Setting Mode.................................................................................................. 3 - 16
3.9 HEX Dump Mode ....................................................................................................... 3 - 17
3.10 Print Mode of Wireless LAN Setting......................................................................... 3 - 17
3.11 Error Occurrence While Downloading...................................................................... 3 - 20
3.12 Print Head Check ..................................................................................................... 3 - 20
3.13 Printer Configurations Setting .................................................................................. 3 - 23
3.14 Head Over-Temperature Protection......................................................................... 3 - 25
3.15 Protection Function when Using AC Adapter........................................................... 3 - 26
3.16 Measures for RFID error (Optional).......................................................................... 3 - 27
Troubleshooting........................................................................................................ 4 - 1
4.1 Error signal troubleshooting ......................................................................................... 4 - 2
4.2 Troubleshooting table................................................................................................... 4 - 4
4.3 Interface troubleshooting.............................................................................................. 4 - 6
4.4 Test print troubleshooting............................................................................................. 4 - 7
Cleaning and Maintenance....................................................................................... 5 - 1
5.1 Cleaning The Print Head, Platen and Rollers............................................................... 5 - 2
5.2 How To Clean The Printer (Cleaning Kit)..................................................................... 5 - 2
5.3 How To Clean The Printer (Cleaning Sheet)................................................................ 5 - 3
5.4 Easy Replacement of Parts.......................................................................................... 5 - 4
5.5 Adjusting Print Quality.................................................................................................. 5 - 6
General Specifications ............................................................................................. 6 - 1
6.1 Printer Basic Specifications.......................................................................................... 6 - 1
6.2 Optional Accessories Specifications ............................................................................ 6 - 7
Interface Specifications............................................................................................ 7 - 1
CG2 Series Operator Manual Page v
Page 8
Table of Contents
7.1 Interface types.............................................................................................................. 7 - 1
7.2 RS232C Serial Interface............................................................................................... 7 - 2
7.3 Universal Serial Bus (USB) Interface ........................................................................... 7 - 6
7.4 Local Area Network (LAN) Ethernet and Wireless LAN ............................................... 7 - 8
Appendix.................................................................................................................... 8 - 1
8.1 Optional Accessories - Cutter....................................................................................... 8 - 2
8.2 Optional Accessories - Dispenser ................................................................................ 8 - 4
8.3 Positions of sensors and options.................................................................................. 8 - 6
8.4 15mm (0.6”) Wide Wristband ....................................................................................... 8 - 7
8.5 Operation Mode Selection............................................................................................ 8 - 8
8.6 Base Reference Point .................................................................................................. 8 - 9
8.7 Offset position Adjustment ......................................................................................... 8 - 12
8.8 Paper End .................................................................................................................. 8 - 13
8.9 Ribbon End ................................................................................................................ 8 - 14
SATO Group of Companies ..................................................................................... 9 - 1
SATO Group of Companies ............................................................................................... 9 - 2
Page vi CG2 Series Operator Manual
Page 9
Section 1: Introduction
INTRODUCTION
Thank you for your investment in this SATO printer product.
This Operators Manual contains the basic information about the installation, setup, configuration, operation
and maintenance of the printer.
A total of eight topics are covered herein, and they are organized as follows:
Section 1: Introduction
Section 2: Installation
Section 3: Operation and Configuration
Section 4: Troubleshooting
Section 5: Cleaning and Maintenance
Section 6: General Specifications
Section 7: Interface Specifications
Section 8: Appendix
It is recommended that you read carefully and become familiar with each section before installing and
maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant
information needed. All page numbers in this manual consist of a section number followed by the page
number within the stated section.
This section assists you in unpacking the printer from the shipping container. You will also be guided through
a familiarization tour of the main parts and controls.
The following information is provided herein:
• Features of the printer
• Unpacking
• Parts Identification
1.1 FEATURES OF THE PRINTER
The CG2 Series is 2 inch Compact Desktop printer (Thermal Transfer or Direct Thermal). With a 32-bit RISC
CPU, 4 ips print speed, and 4MB Flash Memory, the CG2 Series is an economical printer with numerous
features making it suitable for a wide range of applications. The key features of the CG2 Series are:
• High Print Resolution with crisp printing quality (203dpi or 305dpi)
• Flexible Interface
• Cutter and Dispenser Printer Options
• HF RFID Option
• Easy Media Loading
• Standalone Capability using Keypad
• Tool-less changing of print head and platen roller for easier maintenance
• Codepage Support and Emulations
• Anti-Microbial casing is ideally suited for clinical environments or food processing industry
• Safety Top Cover Latch
• Distinctive Chassis color
CG2 Series Operator Manual Page 1-1
Page 10
Section 1: Introduction
User Documents
(Quick Guide, Warranty, etc)
Power plug*
AC adapter
1.2 UNPACKING
When unpacking the printer, take note of the following:
1. The box should stay right-side up.
Lift the printer out of the box carefully.
2. Remove all the packaging from the printer.
3. Remove the accessory items from their protective containers.
4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage
that may have occurred during shipping. Please note that SATO shall hold no liability of any damage of any
kind sustained during shipping of the product.
Notes
• If the printer has been stored in the cold, allow it to reach room temperature before turning it on.
• Please do not discard the original packaging box and cushioning material after installing the printer. They
may be needed in future, if the printer needs to be shipped for repairs.
1.2.1 Included Accessories
After unpacking the printer, verify that you have the following materials:
Page 1-2 CG2 Series Operator Manual
Page 11
1.3 PARTS IDENTIFICATION
1
2
3
4
5
6
7
8
Front view
1
2
3
4
5
Section 1: Introduction
Operator panel
It consists of two contact buttons and one
two-color (red and green) LED indicator.
Top cover
Open this cover to load the media and ribbon.
Cover open/close latch
Pull these latches on both sides of the printer
forward to open the Top cover of the printer.
Media ejection slot
Opening for media output.
VR3 potentiometer (Offset/ Pitch)
This potentiometer adjusts the option (Cutter,
Dispenser, Tear-off) stop position (offset
position).
Pitch position adjustment is also available in
the Pitch adjustment VR mode of Factory
Adjustment mode.
6
POWER button
Press this button to turn the power on or off.
FEED/LINE button
7
Press this button to select the printer status
(online/ offline) or to feed the paper.
ON LINE (POWER) LED indicator
8
The LED lights green when the printer is online
and blinks green when the printer is offline.
CG2 Series Operator Manual Page 1-3
Page 12
Section 1: Introduction
9
10
Type1:
USB and RS232C on-board
Type2:
USB and LAN on-board
11
12
13
15
14
11
12
13
15
16
Back view
9
10
11
12
13
14
15
16
1.3 PARTS IDENTIFICATION (cont’d)
Top cover
Media inlet
An opening for Fan-folded media or media
from unwinder to feed in to the printer.
VR1 potentiometer (Gap)
This potentiometer is used to adjust the
sensing level for the gap sensor.
USB interface terminal
To connect printer to the host computer using
the USB interface.
Or, to connect the optional wireless LAN
interface unit to the printer (This applies only to
the Type 1 board).
VR2 potentiometer (I-Mark)
This potentiometer is used to adjust the
sensing level of the I-Mark sensor.
RS-232C interface terminal
To connect printer to the host computer using
RS-232C interface.
Or, to connect the optional Keypad to the
printer.
DC input power terminal
Supplies power to the printer by inserting the
power cable via the AC adapter.
LAN interface terminal
To connect printer to the host computer using
LAN interface.
Page 1-4 CG2 Series Operator Manual
Page 13
1.2 PARTS IDENTIFICATION (cont’d)
CG208DT/ CG212DT CG208TT/ CG212TT
17
22
18
19
20
21
23
24
25
17
22
19
20
21
23
24
25
Internal view when Top cover is opened
17
18
19
20
21
Section 1: Introduction
Print head
This component is used to print on the paper.
Perform maintenance at regular intervals.
Ribbon unit
Used to load the ribbon and wind up the used
ribbon.
Upper Gap sensor
Detects the gap of the label or center-hole in
the tag stock.
Roll media holder
To hold the roll media.
Media guide slide lever
Set to meet the size of the media used.
Supplied yellow microdriver
22
Used to adjust the potentiometers.
Lower Gap sensor
23
Detects the gap of the label or center-hole in
the tag stock.
I-Mark (Paper) sensor
24
Detects the I-Mark on the media.
Platen roller
25
This roller feeds the paper. Perform
maintenance at regular intervals.
CG2 Series Operator Manual Page 1-5
Page 14
Section 1: Introduction
This page is intentionally left blank
Page 1-6 CG2 Series Operator Manual
Page 15
Section 2: Installation
INSTALLATION
This section assists you in installing consumable media in the printer, as well as adjustment instructions and
installing other optional attachment units.
The following information is provided:
• 2.1 Site Location
• 2.2 Media Selection
• 2.3 Loading Labels or Tags
• 2.4 Loading the Carbon Ribbon (For CG208TT, CG212TT only)
• 2.5 Connections
CG2 Series Operator Manual Page 2-1
Page 16
Section 2: Installation
Fan-fold media
2.1 SITE LOCATION
Consider the following when setting up the printer:
• Place the printer on a solid flat surface with adequate space. Make sure there is enough space above
the printer to provide clearance for the top cover to swing open.
• Place it away from hazardous materials or dusty environments.
• Place it within operational distance of the host computer, within interface cable specifications.
2.2 MEDIA SELECTION
The size and type of the labels or tags to be printed should have been taken into consideration before printer
purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that
does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also
wear a groove in the platen roller, which can affect print quality.
Note:
For optimal print performance and durability, please use SATO-certified label and ribbon supplies
on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary
wear and damage to vital parts of the printer, and may void the warranty.
This printer can print on roll media or fan-folded media. The methods used for loading roll media and fanfolded media differ. The printer uses sensors to detect I-Marks, gap or center hole on the media in order to
precisely position the print content.
Roll media
Label gap/
I-Mark
Center-hole
tag
Front side
Paper feed direction
Reverse side
Front side
Paper feed direction
3 mm
Gap (spacing)
1.5 mm
I-Mark
Hole
Paper feed direction
Label gap/
I-Mark
Paper feed direction
Tag
Front side
3 mm
Gap (spacing)
Reverse side
Front side
Reverse side
1.5 mm
Fold perforation
I-Mark
Fold perforation
Front side
Paper feed direction
l-Mark tag
Reverse side
Page 2-2 CG2 Series Operator Manual
I-Mark
Page 17
2.3 LOADING LABELS OR TAGS
1
1
2
1
1
Media guide
slide lever
Media guides
Printed side should face
upwards
2.3.1 Loading Roll media
1.
With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to
unlock the top cover, and then open the top cover .
Note:
Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.
2. While holding the media guide slide lever, adjust the
width of the media holder to match the media size.
1
2
Section 2: Installation
3. Load the media onto the media holder.
4. After pulling out the media, pass the media through the
media guides and place the leading edge of the media
on top of the platen roller.
Note:
Make sure the printed side of the media is facing
upwards.
CG2 Series Operator Manual Page 2-3
Page 18
Section 2: Installation
ON LINE
(POWER)
2.3 LOADING LABELS OR TAGS (cont’d)
5.
Close the top cover until it clicks into position.
Notes:
• Be careful not to get your fingers pinched while
closing the top cover.
• If the optional dispenser has been purchased, see
Section 8.2 Optional Accessories - Dispenser on
how to route the media.
6. After loading the media, turn on the power.
The printer is online and the ON LINE (POWER)
indicator lights green.
When the printer is ready, press the FEED/LINE button
to output the leading part of the media.
Caution
• When replacing media, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
Page 2-4 CG2 Series Operator Manual
Page 19
2.3 LOADING LABELS OR TAGS (cont’d)
1
1
2
1
Media
holder
slide
lever
Media
guides
2.3.2 Loading Fan-folded media
1.
With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock
the top cover, and then open the top cover.
Note:
Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.
2. Pass the fan-folded media through the opened window
at the rear of the unit.
Note:
Make sure the printed side of the media is facing
upwards.
Section 2: Installation
3. While holding the media guide slide lever, adjust the
width of the media holder to match the media size.
After pulling out the media, pass the media through the
media guides and place the leading edge of the media
on top of the platen roller.
1
4. Close the top cover until it clicks into position.
Notes:
• Be careful not to get your fingers pinched while
closing the top cover.
• If the optional cutter or dispenser has been
purchased, see Section 8.1 Optional Accessories -
Cutter and Section 8.2 Optional Accessories Dispenser on how to route the media.
CG2 Series Operator Manual Page 2-5
Page 20
Section 2: Installation
ON LINE
(POWER)
2.3 LOADING LABELS OR TAGS (cont’d)
5.
After loading the media, turn on the power.
The printer is online and the ON LINE (POWER) LED
lights green.
When the printer is ready, press the FEED/LINE button
to output the leading part of the media.
Caution
• When replacing media, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
2.3.3 Overview of the Roll media and Fan-folded media loading path
Roll media (Face-out)
Roll media (Face-in)
Fan-fold media
(Printed side face up)
Page 2-6 CG2 Series Operator Manual
Page 21
Section 2: Installation
1
1
2
Lever
Ribbon unit
2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY)
The CG208TT and CG212TT printers enable two types of printing, Thermal transfer and Direct thermal.
Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is
the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has
a coating on the surface that is made visible through the application of heat from the print head. In this case,
there is no need of loading the carbon ribbon.
1. With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock
the top cover, and then open the top cover.
Note:
Make sure that the cover rests firmly so that it will not fall
forward and injure your hands.
2. Pull the lever on the middle of the ribbon unit
downward to pull out the ribbon unit.
Then simply let down the ribbon unit. There is a stopper
midway through its movement range that will prevent the
ribbon unit from snapping down.
CG2 Series Operator Manual Page 2-7
Page 22
Section 2: Installation
1
2
groove
protrusion
1
2
1
2
groove
protrusion
2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) (cont’d)
3.
Open the carbon ribbon package, and then load the
ribbon in the ribbon supply unit.
With the ribbon winding in clockwise direction, push in
the ribbon roll to the right side of the ribbon supply unit
. Then fix the other side of the ribbon roll to the left of
the ribbon supply unit . Turn the ribbon roll until the
core snaps on the protrusion of the left ribbon supply
unit.
Note:
Use only genuine SATO carbon ribbons for maximum
print quality and printer durability.
4. In Mount the empty ribbon core on the ribbon wind-up
unit the same manner as in step 3 above.
When loading the carbon ribbon for the first time, use the
empty ribbon core supplied with the printer. However,
the subsequent ribbon core can be obtained from the
last used up ribbon roll.
Page 2-8 CG2 Series Operator Manual
Page 23
Section 2: Installation
tape
Ribbon route
2.4 LOADING THE CARBON RIBBON (FOR CG208TT, CG212TT ONLY) (cont’d)
5.
From the ribbon supply unit, pass the carbon ribbon
underneath the print head assembly to the ribbon
wind-up unit.
Affix the carbon ribbon to the ribbon core using adhesive
tape, and wind it up several times in the direction shown
by the turn arrow.
Confirm that the ribbon has been loaded as shown in the
figure below or as illustrated on the inner side of the top
cover.
Note:
The dull side (ink side) of the ribbon should be facing outward as it travels through the print head
assembly.
6. Close the top cover until it clicks into position.
Note:
• Be careful not to get your fingers pinched while
closing the top cover.
7. After loading the media and the carbon ribbon, do a test
print to check that the media roll and ribbon have been
loaded properly. See Section 3.3 User Test Print Mode
for instructions on how to run test print.
Caution
• When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain hot.
Keep your fingers away from these areas to prevent injury.
• Avoid touching even the edge of the print head with your bare hands.
CG2 Series Operator Manual Page 2-9
Page 24
Section 2: Installation
Type1: USB and RS232C on-board Type2: USB and LAN on-board
RS232C
LAN
USB
Host
Green –> Red (Blinks in turn)
flashes green in a long interval
2.5 CONNECTIONS
This section explains the power cable and interface cable connection procedures.
2.5.1 Standard interface connection
CG2 Series printers have two types of Main PCBs, and each type of PCB is equipped with a different type of
interface to perform data communication with the host. These are described as follows.
1) Type 1: USB and RS232C on-board
2) Type 2: USB and LAN on-board
Connect only one type of interface cable from the printer to the host computer. Use the cable that is
compatible with the standard of the interface board as stated in Section 7: Interface Specifications. Make
sure the cable is correctly oriented.
Caution
Never connect or disconnect interface cables (or use a switch box) with power applied to either the host
or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by
warranty.
2.5.2 To activate the connected interface
After connection, you need to configure the printer to operate on the connected interface.
1. Please perform the procedures to set the appropriate interface mode as describe in Section 3.5
Operation Setting Mode.
2. In step 4 of this procedure, briefly press the FEED/LINE button repeatedly to select the interface mode
according to your connection.
Connected Interface USB Wireless LAN RS-232C LAN
ON LINE (POWER)
indications
Page 2-10 CG2 Series Operator Manual
Page 25
Section 2: Installation
flashes red in a long interval
AC adapter
AC power
plug
2.5 CONNECTIONS (cont’d)
2.5.2 Connecting the optional keypad
The optional keypad can be connected to the RS-232C terminal of the Type 1, CG2 Series printer, thus
providing a stand-alone feature. This feature enables users to enter simple commands flashes in red in long
intervals for the printer, by the connected keypad, without connecting to a host computer.
1. Make sure that power cable is not connected to the
printer.
2. Connect the cable from the optional keypad to the
RS232C terminal at the back of the printer.
Note:
Make sure the connector is correctly oriented. Secure
the printer with one hand, and insert the connector firmly.
3. Set the printer for use with the keypad. Refer to Section
3.5 Operation Setting Mode and perform the
procedures to set the printer to Keypad mode.
In step 4 of this procedure, briefly press of the FEED/
LINE button repeatedly until the ON LINE (POWER)
indicator has changed to display red in long intervals.
Note:
If Keypad is selected, even if the keypad device is not
connected, other interfaces cannot be activated.
2.5.3 Connecting the Power Cable
Warning
• Be sure to connect the ground wire. Failure to do so may cause an electric shock.
• Do not operate the power switch or insert/remove the power cable while your hands are wet.
Doing so may cause an electric shock.
Caution
The power cable and the AC adapter provided with this printer are for use with this printer only.
They cannot be used with other electrical devices.
1.
Connect the AC power cable to the AC adapter.
CG2 Series Operator Manual Page 2-11
Page 26
Section 2: Installation
Flat side faces up
DC input power
terminal
ON LINE
(POWER)
ON LINE
(POWER)
2.5 CONNECTIONS (cont’d)
2.
Connect the DC power plug from the AC adapter to the
DC input power terminal on the back of the printer.
Make sure the flat side of the DC power plug is facing
upward. Secure the printer with one hand, and insert the
cable firmly.
3. Insert the AC power plug into a AC power outlet.
Make sure that the AC voltage of your region is within
the range of AC 100 to 240V, 50/60 Hz.
A 3-pin plug is attached to the power cord provided with
your printer. One of these pins is the ground wire.
You must use a 3-pin power outlet. The plug will not
work with a 2-pin power outlet.
* The shape of the power plug may vary depending on
the location where the printer was purchased.
2.5.4 Turning On the Power
Warning
Do not operate the power switch or insert/remove the
power cable while your hands are wet. Doing so may
cause an electric shock.
Press the POWER on the operation panel of the unit.
The ON LINE (POWER) indicator displays red, then green.
2.5.5 Turning Off the Power
When you have completed the printing job, turn the printer
off.
Be sure to confirm that the printer is in the offline status.
Press and hold the POWER button until the ON LINE
(POWER) indicator displays red and then turns off.
If there is any printed paper remaining in the printer,
cut it off.
Page 2-12 CG2 Series Operator Manual
Page 27
Section 3: Operation and Configuration
OPERATION AND CONFIGURATION
Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings
on which the instructional procedures in this manual are based.
Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO
Utilities Tool application.
Some printer settings may be manually configured via the POWER and FEED/LINE buttons with the ON LINE
(POWER) indicator on the front of printer and/or via the potentiometers located on the printer’s front and back.
All of the printer’s buttons, and potentiometers are used either singularly, or together, to perform configuration
activities. The instructions to these operations are described in this section.
CG2 Series Operator Manual Page 3-1
Page 28
Section 3: Operation and Configuration
ON LINE
(POWER)
POWER
FEED/
LINE
3.1 OPERATOR PANEL
The operator panel located on the top front, consists of two buttons and one two-color (red and green) LED
indicator.
• POWER button
Press POWER button to turn on or off the printer.
Press POWER button together with FEED/LINE button
to enter various operating modes.
• FEED/LINE button
• Press FEED/LINE button during normal print
operation to pause the printing and set the printer to
offline mode. Press again to toggle the printer
between the online and offline mode.
• When printer idles in online mode, press the FEED/
LINE button to feed a blank label.
• During label feed, press the FEED/LINE button to
pause label feed and go offline
• The printer will go offline after opening and closing
the top cover. Press the FEED/LINE button to make
the printer go online.
• ON LINE (POWER) indicator
When the printer is in normal mode, this two-color indicator notifies the user of various status conditions:
Green - Illuminates when printer is ready to receive data or is in printing mode (Online).
Blinks when the printer is in offline mode.
Red - Illuminates or blinks when there is a system fault, for example, paper end.
Off - When the printer is turned off.
During different operation modes, the ON LINE (POWER) indicator turns on and flashes differently.
In this section, the combination of the following symbols has been used to describe the indicator lighting
sequence. Refer to the example listed below for lighting sequences.
Indicator symbol Status
Off
Solid red light
Solid green light
The repeating patterns are as shown in the below examples. The sequences are indicated as from left to
right. One LED Indication flash is approximately 200ms, and two indication flashes in a row are for about
400ms
Example 1 Indicator: Solid red light.
Example 2 Indicator: Solid green light.
Example 3 Indicator: Blinking red light.
Example 4 Indicator: Blinking green light.
Example 5 Indicator: Blinking red & green light in turn
Example 6 Indicator: off
Page 3-2 CG2 Series Operator Manual
Page 29
Section 3: Operation and Configuration
VR2
VR1
VR3
3.1 OPERATOR PANEL (cont’d)
The CG2 Series printer has three potentiometers to change the printer settings. VR1 and VR2 potentiometers
are located at the bottom back panel of the printer, while VR3 potentiometer is located at the bottom right of
the front side.
• VR1 (Gap) potentiometer
This potentiometer is used to adjust the sensing level for
the gap sensor. This adjustment should be done in the
Factory Adjustment Mode. Please refer to SATO authorized
servicing personnel for details.
• VR2 (I-Mark) potentiometer
This potentiometer is used to adjust the sensing level of the
I-Mark sensor. This adjustment should be done in the
Factory Adjustment Mode. Please refer to SATO authorized
servicing personnel for details.
• VR3 (Offset/ Pitch position) potentiometer
This potentiometer adjusts the option (Cutter, Dispenser,
Tear-off) stop position (offset position).
Offset adjustment with VR3:
±3.75mm, ±0.15” (that is ±45dot for 305dpi printer)
Offset adjustment with command: ±99dot
Total adjustment can be done for this printer: ±144dot
(for 305dpi printer)
Pitch position adjustment is available only in the Factory
Adjustment mode. Please refer to SATO authorized
servicing personnel for details.
The setting value can be cleared with factory clear (All
clear).
3.2 OPERATING MODES
You can set the printer in any of the following modes:
1. Normal mode (including Online/Offline modes)
2. User Test print mode
3. Factory Test print mode
4. Operation Setting mode:
• Program download mode
• Font download mode
• Default setting mode
• HEX Dump mode
• USB/ Wireless LAN interface
• RS-232C/ LAN interface
• Keypad selection
5. Print mode of Wireless LAN setting (Applicable only when the optional Wireless LAN is installed.).
You can access the modes by pressing and releasing the POWER button and the FEED/LINE button at
particular points during the ON LINE (POWER) indicator's lighting sequence.
CG2 Series Operator Manual Page 3-3
Page 30
Section 3: Operation and Configuration
Normal Mode
(Online)
Press POWER
button
Power off
Operation setting
Mode
Wireless LAN
Setting Print Mode*
While pressing
FEED/LINE button,
press POWER button
User Test Print
Mode
Holding
FEED/LINE
button
Printer start-up and
ON LINE (POWER)
indicator responses
Factory Test
Print Mode
Holding
FEED/LINE
button
Holding
FEED/LINE
button
Operating Mode and ON LINE (POWER) indicator responses
Procedures
ON LINE (POWER) indicator
* Available only when connected
to Wireless LAN interface.
: Off
: Red light
: Green light
Solid green light
Solid green light
Solid red light
Blinking green light
Blinking red light
Solid red light
Solid red light
Release POWER button and keep
holding FEED/LINE button until the
desired mode lighting pattern is shown.
Holding
FEED/LINE
button
3.2 OPERATING MODES (cont’d)
The following flow chart provides a clear summary of each of the modes and its access method.
Page 3-4 CG2 Series Operator Manual
Page 31
Section 3: Operation and Configuration
Solid red light
Printer start-up
While pressing
FEED/LINE button, press
POWER button.
Release POWER button
and keep holding
FEED/LINE button.
Solid green light
Release FEED/LINE
button when ON LINE
(POWER) indicator
changes to solid green
light.
Solid green light
Blinking green light
Press FEED/LINE button
to start test printing.
User Test Print mode
is activated and then
paused.
Solid green light
User Test Print start
and print continuously.
Press FEED/LINE button
to pause the test printing.
Press again to resume.
User Test Print paused.
Blinking green light
1
2
3
4
Printer status Procedures ON LINE (POWER) indicator
User Test Print Mode.
(The printer will cyclically
advance to next mode as
long as the FEED/LINE
button is held down.)
3.3 USER TEST PRINT MODE
This mode produces test labels for diagnostic purposes.
Preparation:
Make sure the media or ribbon (if required) are properly loaded in the printer.
Notes:
• If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the
FEED/LINE button and wait for the next cycle.
• If you released the FEED/LINE button at the wrong ON LINE (POWER) indicator, just turn off the power
and restart the procedure.
• The printer will continuously print the user test labels until the FEED/LINE button is pressed. The printing is
paused and will resume printing if the FEED/LINE button is press again.
To terminate the User Test Print mode
First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to
turn off the printer.
CG2 Series Operator Manual Page 3-5
Page 32
Section 3: Operation and Configuration
3.3 USER TEST PRINT MODE (cont’d)
3.3.1 Output Data of the User Test Print
The output data of the User Test Print shows the current settings of the printer.
These output data are printed in three parts, each with the printing area of 60mm [2.36”] (Width) x 80mm
[3.15”] (Pitch), Standard.
First print-out (Settings)
No. Print Item Contents of the print data
1 Model Printer model name CG208TT(*), CG212TT(*)
CG208DT, CG212DT
*: “T” is printed for thermal
transfer print.
“D” is printed for direct
thermal print.
2 Offset Offset value (Vertical and
horizontal directions)
3 Pitch Offset Pitch offset value ±099 DOT
4 Cut Offset Cut position offset value ±099 DOT
5 Peel Offset Peel off position offset value ±099 DOT
6 Tear Off Offset Tear off position offset value ±099 DOT
7 Label Size Label size (Pitch/Width) (P)**** x (W)*** DOT
8 Print Speed Print speed 50mm/s
9 Print Darkness Print darkness 1A~5A
10 Sensor Type Sensor type I-Mark
11 Paper End Search Paper end detection method ROLL / TAG
12 Zero Slash Zero slash ON/ OFF
(H)±396 (V)±396 DOT
75mm/s
100mm/s
1B~5B
1C~5C
Gap
Gap (Wrist Band)
None
13 Proportional Pitch Proportional pitch ON/ OFF
14 Initial Feed Initial feed ON/ OFF
15 Option waiting time Option waiting time ****ms
16 Proto-codes Protocol code setting value
17 Operation mode Operation mode CONTINUOUS
18 Head Check Head Check ON/ OFF
Page 3-6 CG2 Series Operator Manual
Standard / Nonstandard
(Standard / Nonstandard)
TEAR OFF
CUT
DISPENSER
Page 33
3.3 USER TEST PRINT MODE (cont’d)
Second print-out (Protocol code setting values)
No. Print Item
1STX
2ETX
3 ESC
4ENQ
5CAN
6 NULL
7OFFLINE
8 AUTO ONLINE
9 ZERO SLASH Zero slash
10 EURO Euro code
Third print-out (Interface)
Section 3: Operation and Configuration
Type 1: USB and RS-232C on board
No. Print Item Contents of the print data
1 Selected Interface In-use interface USB / RS-232C / Keypad
2 Interface 1 Interface 1(USB) USB
3 Buffer Type Buffer type Multi
4 Protocol Protocol Driver
5 Interface 2 Interface 2(RS-232C) RS-232C
6 Buffer Type Buffer type 1 item / Multi
7Protocol Protocol ER/RS
XON/XOF
Driver
Status3
Type 2: USB and LAN on board
No. Print Item Contents of the print data
1 Selected Interface In-use interface USB / LAN
2 Interface 1 Interface 1(USB) USB
3 Buffer Type Buffer type Multi
4 Protocol Protocol Driver
5 Interface 2 Interface 2(LAN) LAN
6 LAN Ver/Date LAN module
**.** / YY.MM.DD
F/W version, creation date
7 Buffer Type Buffer type Multi
8 Protocol Protocol Driver(CYC)
Driver(ENQ)
Status3
9 MAC Address MAC address **:**:**:**:**:**
CG2 Series Operator Manual Page 3-7
Page 34
Section 3: Operation and Configuration
No. Print Item Contents of the print data
10 IP Address IP address 000.000.000.000
~ 255.255.255.255
11 Subnet Mask Subnet mask 000.000.000.000
~ 255.255.255.255
12 Default Gateway Default gateway 000.000.000.000
~ 255.255.255.255
13 DHCP DHCP Enable / Disable
14 RARP RARP Enable / Disable
Optional Wireless LAN installed on Type 1 board (with RS-232C)
No. Print Item Contents of the print data
1 Selected Interface In-use interface WIRELESS LAN
2 Interface 1 Interface 1(W-LAN) WLAN
3 LAN Ver/Date LAN module
**.** / YY.MM.DD
F/W version, creation date
4 Buffer Type Buffer type Multi
5 Protocol Protocol Driver(CYC)
Driver(ENQ)
Status3
6 MAC Address MAC address **:**:**:**:**:**
7 IP Address IP address 000.000.000.000
~ 255.255.255.255
8 Subnet Mask Subnet mask 000.000.000.000
~ 255.255.255.255
9 Default Gateway Default gateway 000.000.000.000
~ 255.255.255.255
10 DHCP DHCP ON
OFF(Auto-IP)
OFF
11 RARP RARP ON
OFF
12 W-LAN Mode Wireless LAN mode Ad hoc
Infrastructure(SSID)
13 SSID SSID 1~32-chr string
14 Channel Channel 1~11
15 Security Mode Security type OFF
WEP
WPA
WPA2
DynamicWEP
16 Interface 2 Interface 2(RS-232C) RS-232C
17 Buffer Type Buffer type 1 item / Multi
18 Protocol Protocol ER/RS
XON/XOF
Driver
Status3
Page 3-8 CG2 Series Operator Manual
Page 35
Section 3: Operation and Configuration
Solid red light
Printer start-up
While pressing
FEED/LINE button, press
POWER button
Release POWER button
and keep holding
FEED/LINE button.
Solid green light
Release FEED/LINE
button when ON LINE
(POWER) indicator
changes to solid red light.
Solid red light
Blinking green light
Press FEED/LINE button
to start test printing.
Factory Test Print
mode is activated and
then paused.
Solid green light
Factory Test Print start
after initial feed and
print continuously.
Press FEED/LINE button
to pause the test printing.
Press again to resume.
FactoryTest Print
paused.
Blinking green light
1
2
3
4
Printer status Procedures ON LINE (POWER) indicator
User Test Print Mode.
Factory Test Print Mode
(The printer will cyclically
advance to next mode as
long as the FEED/LINE
button is held down.)
Solid red light
3.4 FACTORY TEST PRINT MODE
This mode produces test labels for diagnostic purposes.
Preparation:
Make sure the media or ribbon (if required) are properly loaded in the printer.
Notes:
• If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the FEED/
LINE button and wait for the next cycle.
• If you released the FEED/LINE button at the wrong ON LINE (POWER) indicator, just turn off the power
and restart the procedure.
• The printer will continuously print the Factory test labels until the FEED/LINE button is pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.
To terminate the Factory Test Print mode
First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to
turn off the printer.
CG2 Series Operator Manual Page 3-9
Page 36
Section 3: Operation and Configuration
3.4 FACTORY TEST PRINT MODE (cont’d)
3.4.1 Output Data of the Factory Test Print
The output data of the Factory Test Print shows the internal operating parameters of the printer.
These output data are printed in three parts, each with the printing area of 60mm [2.36”] (Width) x 80mm
[3.15”] (Pitch), Standard.
First print-out (Settings)
No. Print Item Contents of the print data
1 Model Printer model name CG208TT(*), CG212TT(*)
CG208DT, CG212DT
*: “T” is printed for thermal
transfer print.
“D” is printed for direct
thermal print.
2 Firm Ver Printer F/W version 32.**.**.**
3 Firm Date Printer F/W creation date YY.MM.DD
4 Font Version Font version **.**(R)
5 CONT/USB Serial USB serial No. ********
6 Life Counter Life counter *.* Km
7 Head Counter1 Head counter 1 *.* Km
8 Head Counter2 Head counter 2 *.* Km
9 Head Counter3 Head counter 3 *.* Km
10 Cutter Counter Cutter counter *******
11 Head Check Head check result OK / NG
12 Thermistor Print head temperature ***
13 Sensor Type Sensor type I-Mark
Gap
Gap (Wrist Band)
None
14 Sensor Level Low Average minimum value of
pitch sensor
15 Sensor Level High Average maximum value of
pitch sensor
16 Sensor Slice Level Pitch sensor slice level *.* V
17 Pitch Offset[VR3] Print start position ±30 DOT [203dpi]
*.* V
*.* V
±45 DOT [305dpi]
18 Option Offset[VR3] Option stop position ±30 DOT [203dpi]
19 FROM1 CHECK SUM Printer F/W: Font: Check
20 LAN(WLAN) CHECK
SUM
Page 3-10 CG2 Series Operator Manual
±45 DOT [305dpi]
(B)**** (P)****
sum
LAN(WLAN) F/W check sum (B)**** (P)**** (A)****
(F)**** (A)****
Page 37
Section 3: Operation and Configuration
Solid red light
Printer start-up
While pressing
FEED/LINE button, press
POWER button
Release POWER button
and keep holding
FEED/LINE button.
Solid green light
Release FEED/LINE
button when ON LINE
(POWER) indicator
changes to blinking green
light.
Blinking green light
Printer enters Operation Setting Mode.
1
2
3
Printer status Procedures ON LINE (POWER) indicator
User Test Print Mode.
Factory Test Print Mode
Operation Setting Mode
(The printer will cyclically
advance to next mode as
long as the FEED/LINE
button is held down.)
Solid red light
Blinking green
light
To be continued on the next page.
3.4 FACTORY TEST PRINT MODE (cont’d)
Second print-out (Settings)
This setting information is similar to the first print-out in user test print mode. Refer to Section 3.3.1 Output
Data of the User Test Print for details.
Third print-out (Interface)
This interface information is similar to the third print-out in user test print mode. Refer to Section 3.3.1 Output
Data of the User Test Print for details.
3.5 OPERATION SETTING MODE
The operation setting mode enables further selection of the functions of the printer. These are:
• Program download mode
• Font download mode
• Default setting mode
• HEX dump mode
• USB/ Wireless LAN interface
• RS-232C/ LAN interface
• Keypad selection
Selection of the above operation setting modes are as shown below.
CG2 Series Operator Manual Page 3-11
Page 38
Section 3: Operation and Configuration
Briefly press the
FEED/LINE button
repeatedly to select
different operation setting
mode cyclically.
Program Download
Mode
When the desired mode is
selected, press the
FEED/LINE button for
more than 3 seconds until
the ON LINE (POWER)
indicator is turned off.
Confirmation of the
selected mode.
Off (while pressing FEED/LINE)
4
Printer status Procedures ON LINE (POWER) indicator
Blinking green light
Font Download Mode
Solid red light
Default setting Mode
Blinking red light
HEX Dump Mode
Green→Red (Lights in turn)
USB/ Wirless LAN
interface
Green→Red (Blinks in turn)
RS-232C/ LAN
interface
Flashes green in a long interval
Keypad is selected*
Flashes red in a long interval
FEED/LINE
FEED/LINE
FEED/LINE
FEED/LINE
FEED/LINE
FEED/LINE
FEED/LINE
5
Completion of function
execution.
Changes to solid green light
after release of FEED/LINE
(except for download mode,
in which case it will change to
solid red light.).
Press the POWER button to
turn off the printer, then press
again to turn it on.
(NOTE: This step is NOT
required for download mode.)
The selected mode will
be valid by restarting
the printer.
6
* Keypad selection is only
available for USB/RS-232C
board printer. If Keypad is
selected, even if the keypad
device is not connected,
other interfaces cannot be
activated.
Briefly press =
press more than 1 second
but less than 3 seconds
(For download mode selection, the printer will continue to complete
the downloading process. Refer to section 3.6 and 3.7 for details.)
3.5 OPERATION SETTING MODE (cont’d)
Page 3-12 CG2 Series Operator Manual
Page 39
Section 3: Operation and Configuration
Activation via operation
setting mode or download
command.
Start-up
Reception
from interface?
Yes
Reboot
command
reception?
Program data
reception?
Yes
Yes
No
No
No
Download
Download
completion
Reboot and start in normal mode
Test print
Online
At the start of download
mode
Wait to receive data
Start receiving data/
Receiving data
Writing to flash ROM
At the time of download
completion
Blinking green light
Blinking red light
Green→Red (Lights in turn)
Solid green light
Blinking green light
ON LINE (POWER) indicator responsesStatus of printer in Program Download Mode
Solid green light
Solid red light
No light
Printer turns off
Printer turns on again
Solid green light
Test printing
Off (while pressing FEED/LINE)
Change to solid red light after
release of FEED/LINE
(From step 5 of Operation
Setting Mode. )
3.5 OPERATION SETTING MODE (cont’d)
Notes:
• Briefly press the FEED/LINE button to select the desired function, and then execute the selected function
by pressing and holding the FEED/LINE button for more than 3 seconds.
• When the desired interface is selected, this setting will be valid after you restart the printer.
• When HEX dump mode is selected, the printer will be set to this mode only once by restarting the printer.
• When download mode is selected, the printer will be reset automatically and it enters the desired
download mode.
• When the default setting mode is selected and executed, the printer will be set to default setting.
• Make sure that the function execution is complete (indicator: Solid green light) before turning off the printer.
3.6 PROGRAM DOWNLOAD MODE
In this mode, the printer is set to receive an application program from the host computer to download into its
memory. Remember to set the printer to the correct active interface to be used for the data transfer.
CG2 Series Operator Manual Page 3-13
Page 40
Section 3: Operation and Configuration
3.6 PROGRAM DOWNLOAD MODE (cont’d)
Caution
• Downloading firmware will initialize all the previous settings (set by Utilities tool application or by
commands). Write down its setting details or keep a copy of FACTORY TEST PRINT for your
information in case you wish to maintain the same settings in the future.
• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot
Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.
Notes:
• Use the selected interface for PC connection.
• Restart the printer in order to activate the Downloaded program. When starting the printer in normal mode
for the first time, it makes the first factory test print. If no media is set in the printer, the printer will have a
paper end error.
• Downloading LAN firmware for USB+RS-232C board will result in download data error.
• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.
• Ensure that the printer is in the “Wait to receive data” status (blinking red light) before you manually turn off
the printer.
• During the process of downloading, if ON LINE (POWER) indicator responds differently from above
mentioned procedure, an error may have occurred. Please refer to Section 3.11 Error Occurrence While
Downloading for details.
3.6.1 Firmware Download
The following listed the downloadable firmware according to the connected interface.
Targeted firmware
Interface
RS-232C –x–
USB –
Onboard LAN ––
Wireless LAN – x
SD card for Keypad x – x
Printer
firmware
Onboard LAN
firmware
: Downloadable x: Undownloadable –: Not available
Wireless LAN
firmware
Keypad
firmware
Page 3-14 CG2 Series Operator Manual
Page 41
Section 3: Operation and Configuration
Activation via operation
setting mode or download
command.
Start-up
Reception
from interface?
Yes
Reboot
command
reception?
Font data
reception?
Yes
Yes
No
No
No
Download
Download
completion
Reboot and start in normal mode
Online
At the start of download
mode
Wait to receive data
Start receiving data/
Receiving data
Writing to flash ROM
At the time of download
completion
Blinking red light
Green→Red (Lights in turn)
Solid green light
Blinking green light
ON LINE (POWER) indicator responsesStatus of printer in Font Download Mode
Solid green light
Solid red light
No light
Printer turns off
Printer turns on again
Solid green light
Online mode
Off (while pressing FEED/LINE)
Change to solid red light after
release of FEED/LINE
(From step 5 of Operation
Setting Mode. )
Solid red light
3.7 FONT DOWNLOAD MODE
In this mode, the printer is set to download fonts from the host computer. Remember to set the printer to the
correct active interface to be used for the data transfer.
Notes:
• Use the selected interface for PC connection.
• The downloaded font goes into effect when you restart the printer.
• When not receiving reboot command, manually reboot the printer and restart in normal operation mode.
• Ensure that the printer is in the “Wait to receive data” status (blinking red light) before you manually turn off
the printer.
• During the process of downloading, if ON LINE (POWER) indicator responds differently from above
mentioned procedure, an error may have occurred. Please refer to Section 3.11 Error Occurrence While
Downloading for details.
CG2 Series Operator Manual Page 3-15
Page 42
Section 3: Operation and Configuration
3.8 DEFAULT SETTING MODE
When default setting mode is selected and executed in Operation Setting mode (refer to Section 3.5
Operation Setting Mode), the printer will reset to the default setting (factory preset) as listed below.
No. Items to be reset Default value
1 Offset (V, H) Vertical = 0 dot, Horizontal = 0 dot
2 Pitch Offset 0 dot
3 Cut Offset 0 dot
4 Dispensing Offset 0 dot
5 Tear-Off Offset 0 dot
6 Label Size Pitch 4800 dot x Width 448 dot [203 dpi]
Pitch 4800 dot x Width 672 dot [305 dpi]
7 Print Speed 75 mm/sec (3 Inches/sec)
8 Print Darkness 5A
9 Sensor Type Gap
10 Kanji Code JIS
11 Paper End Search Roll
12 Zero Slash Enabled
13 Proportional Pitch Enabled
14 Initial Feed Disabled
15 Auto Feed Disabled
16 Operation mode Continuous - (No setting)
Tear Off - (No setting)
Cutter Mode 1 (Head position)
Dispenser Mode 1 (Head position)
17 Interface RS-232C Baud rate=19200 bps, Data bit=8 bit, Parity=None,
Stop bit=1 bit, Protocol=Protocol for driver
LAN Protocol for driver (ENQ response mode) *1
USB - (No initial setting)
18 Tear Off Waiting Time 1000ms
19 Head Check Range Normal range (Entire print area)
20 RFID Mode Disabled
*1. To be connected by Port1024 and Port1025 (2 port connections) or Port 9100 (1 port connection)
Note:
LAN and Wireless LAN setting items cannot be reset to factory default even with the default setting mode.
Page 3-16 CG2 Series Operator Manual
Page 43
Section 3: Operation and Configuration
3.9 HEX DUMP MODE
HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format. This feature
allows the data stream to be examined for errors and troubleshooting.
After selecting the HEX Dump Mode in Operation Setting Mode, restart the printer (refer to Section 3.5
Operation Setting Mode). The printer then awaits data feeds and when data arrives, it prints out the HEX
data continuously.
To exit the HEX Dump Mode, restart the printer by turning off the printer and then on again.
3.10 PRINT MODE OF WIRELESS LAN SETTING
This mode produces print-out for wireless LAN setting. This is only available when the optional wireless LAN
interface unit is connected to the printer.
Preparation:
Make sure the media or ribbon (if required) are properly loaded in the printer.
Printer statusProcedures ON LINE (POWER) indicator
While pressing
1
FEED/LINE button, press
POWER button.
Printer start-up
Solid red light
Release POWER button
2
and keep holding
FEED/LINE button.
(The printer will cyclically
advance to next mode as long
as the
FEED/LINE button is
held down.)
Release FEED/LINE
3
button when ON LINE
(POWER) indicator
changes to blinking red
light.
Press FEED/LINE button
4
to start printing.
Press FEED/LINE button
to pause the test printing.
Press again to resume.
User Test Print Mode.
Factory Test Print Mode
Operation Setting Mode.
Wireless LAN Setting Print Mode.
Wireless LAN Setting
Print mode is activated
and then paused.
Wireless LAN Setting
Print start after initial feed
and print continuously.
Wireless LAN Setting
Print paused.
Solid green light
Solid red light
Blinking green light
Blinking red light
Blinking red light
Blinking green light
Solid green light
Blinking green light
CG2 Series Operator Manual Page 3-17
Page 44
Section 3: Operation and Configuration
3.10 PRINT MODE OF WIRELESS LAN SETTING (cont’d)
Notes:
• If you missed the chance to release the FEED/LINE button in step 3 above, just keep holding the FEED/
LINE button and wait for the next cycle.
• If you released the FEED/LINE button at the wrong ON LINE (POWER) indicator, just turn off the power
and restart the procedure.
• The printer will continuously print the wireless LAN setting information until the FEED/LINE button is
pressed. The printing is paused and will resume printing if the FEED/LINE button is press again.
To terminate the Wireless LAN Setting Print mode
First, ensure that you have pressed the FEED/LINE button to pause the test printing, then press POWER to
turn off the printer.
3.10.1 Output Data of the Wireless LAN Settings
The output data of the Wireless LAN Settings shows the current settings of the printer.
These output data are printed in two parts, each with the printing area of 60mm [2.36”] (Width) x 80mm [3.15”]
(Pitch), Standard.
First print-out (Basic settings)
No. Print Item Contents of the print data
1 Interface 1 Interface 1(W-LAN) WIRELESS LAN
2 WLAN Ver/Date WLAN module
F/W version, Creation date
3 Buffer Type Buffer type Multi
4 Protocol Protocol Driver(CYC)
5 MAC Address MAC address **:**:**:**:**:**
6 IP Address IP address 000.000.000.000
7 Subnet Mask Subnet mask 000.000.000.000
8 Default Gateway Default gateway 000.000.000.000
9 DHCP DHCP ON
10 RARP RARP OFF
11 W-LAN Mode Wireless LAN mode Ad hoc
12 SSID SSID 1 to 32-chr string
13 Channel Channel 1 to 11
14 Security Mode Security type OFF
**.** / YY.MM.DD
Driver(ENQ)
Status3
~ 255.255.255.255
~ 255.255.255.255
~ 255.255.255.255
OFF(Auto-IP)
OFF
ON
Infrastructure(SSID)
WEP
WPA
WPA2
DynamicWEP
Page 3-18 CG2 Series Operator Manual
Page 45
Section 3: Operation and Configuration
Second print-out (Detailed settings)
No. Print Item Contents of the print data
1 WLANAuthentication Wireless LAN authentication
function
OpenSystem
SharedKey
2 WEPKey1 WEP key 1 (*1)
3 WEPKey2 WEP key 2 (*1)
4 WEPKey3 WEP key 3 (*1)
5 WEPKey4 WEP key 4 (*1)
6 WEPKeyIndex WEP key index 1 to 4
7 WPAAuthentication WPA/WPA2 authentication
function
PSK
EAP(IEEE802.1X)
8 WPAPSKMode WPA/WPA2 encryption method TKIP
AES
9 WPAPSK Pre-shared key (*1)
10 EAPMode EAP authentication function EAP-LEAP
EAP-TLS
EAP-PEAP
EAP-TTLS
NONE
11 EAPUserName EAP authentication user name (*1)
12 EAPPassword EAP authentication password (*1)
13 EAPCertKeyPassword EAP secret key password (*1)
14 FtpDiscTimeout FTP time-out duration 30 to 500 s
15 RawDiscTimeout Socket connection time-out
0 to 3600 s
duration
16 LpdDiscTimeout LPD time-out duration 30 to 500 s
(*1) “####” will be printed on a label when passwords are set.
CG2 Series Operator Manual Page 3-19
Page 46
Section 3: Operation and Configuration
3.11 ERROR OCCURRENCE WHILE DOWNLOADING
The following are the possible causes of errors in program/font download.
(1) The flash ROM may be in a state that fails to permit data being written to it.
(2) Incorrect data are received while transferring downloaded data.
3.11.1 Operation Status when having an Error in Downloading Process
The ON LINE (POWER) indicator responses when having an error in downloading process are as follows.
Operation status ON LINE (POWER) indicator
Flash ROM error
Download data error
(Longest blink interval)
Solid red
Red x 4 times --> off
Caution
• DO NOT turn the printer OFF when data is transferring to the flash ROM in Program or Boot
Download mode, as it may corrupt the firmware and prevent the printer from starting up correctly.
• Ensure to check the printer status when downloading, and do not turn off the printer during
download.
• Ensure that the printer is running on a stable power supply during flash ROM writing operations.
3.12 PRINT HEAD CHECK
3.12.1 About Head Error and Release Method
The head check function detects the integrity of the heating elements in the thermal print head.
In the CG2 Series printer, the head check range is set as normal (Entire print area) at default. Use the
head check command (ESC+HC) to set the head check range to either the entire print area or to the
barcode print area.
When a head error occurred, the ON LINE (POWER) indicator displayed red. After detection of a print head
error, use a scanner to check all affected labels.
At this moment, when the head check range is set as Entire print area, press the FEED/LINE button more
than five seconds to change the head check range to barcode print area and see if printing can be resumed
normally. If printing resumes, the print head fault does not fall on the barcode area for the current print job. As
such, printing may continue, but with degraded print quality and with degraded readability of the barcode.
If the head check error still occurs and the current print job has not been completed, the printing can be forced to
resume by holding down the
when the head error is released. Once the head error is released, the head check function will be disabled until
the printer is turned off. Please read the Attention text below before you proceed with this operation.
FEED/LINE
ATTENTION:
Although restricting the head check range to the barcode print area allows you to continue printing,
or to force the printer to resume printing, you should only do so in order to complete an urgent print job.
Check the printed labels to make sure the output is usable in spite of the head error. As soon as
possible, stop using the print head to prevent further damage. If necessary, get the print head replaced.
Page 3-20 CG2 Series Operator Manual
button for more than five seconds. The printer goes into an offline state
Page 47
Section 3: Operation and Configuration
Thermal head
Font
Barcode
Head check range
(2)
Font
Font
Print
Head check
OK
NG
Head error
Head error state
ON LINE (POWER): Solid red
Press FEED/LINE
(5 seconds or more)
Less than
5 seconds
5 seconds or more
Head check range
(Barcode print area)
Go to (A) on the next page
Notes
• As for the labels issued after having a head error, check the print quality and perform reading of barcode
by scanner. As soon as possible, stop using the print head to prevent further damage. If necessary, get the
print head replaced.
• The head check range (Barcode print area) is valid for the barcodes printed by the barcode specification
command such as (ESC+B, ESC+D, ESC+BD). As for the graphic data with barcode, select the head
check range (Entire print area).
3.12.2 Head Check Range (Entire Print Area)
When the Entire print area is selected for head check range, the head check will be performed within the
minimum and maximum horizontal print area regardless of print contents (For example: font, barcode or
graphic).
(1)
* The head check will be performed within the minimum and maximum horizontal print area (between (1)
and (2)) regardless of print contents.
CG2 Series Operator Manual Page 3-21
Notes
• When the head check range is
changed from entire print area to
barcode print area, the barcode
print area will still be valid even
after turning off the printer.
• To change the head check range
from the barcode print area to the
entire print area, use the head
check command (ESC+HC) to
select the entire print area or
execute either default or factory
clear.
Page 48
Section 3: Operation and Configuration
Thermal head
Font Barcode
Head check range
Font
Font
(1)
(2)
Print
Head check
OK
NG
Head error
Head error state
ON LINE (POWER): Solid red
Press FEED/LINE
(5 seconds or more)
Less than
5 seconds
5 seconds or more
(A)
Indicator lights red and green in turn.
Head error will be released and the
printer will enter offline state (Head
check function is disabled until
turning off the printer)
3.12.3 Head Check Range (Barcode Print Area)
When the Barcode print area is selected for the head check range, the head check will be performed in the
area which barcode is printed.
* The head check will be performed in the barcode print area between (1) and (2) only.
Page 3-22 CG2 Series Operator Manual
Page 49
Section 3: Operation and Configuration
3.13 PRINTER CONFIGURATIONS SETTING
You can set the printer configuration by sending commands from the host computer or by using the Utilities
Tool application provided (SATO Accessory CD-ROM).
No. Category Setting item Setting contents
1 Operation mode Print speed 50mm/s to 100mm/s
2 Cutter mode Head position/Cut position/No backfeed
3 Dispenser mode Head position/Peel off position
4 Print darkness A to C
5 Print darkness level 1 to 5
6 Sensor type I-Mark/Gap/Sensor-off/Gap 2 (for wrist band)
7 Zero slash Yes/No
8 Kanji code JIS code/SJIS code
9 Label type Adhesive label/Non-adhesive tag
10 Initial feed Enabled/Disabled
11 Character pitch Proportional/Fixed
12 Head check Normal/Barcode
13 Option Waiting time 5 to 200 (×100ms)
14 Media size Pitch 1 to 4800 dots (including liner/backing paper)
[CG208TT/DT]
1 to 4800 dots (including liner/backing paper)
[CG212TT/DT]
15 Width 1 to 448 dots (including liner/backing paper)
[CG208TT/DT]
1 to 672 dots (including liner/backing paper)
[CG212TT/DT]
16 Base reference
point
17 Horizontal print posi-
18 Offset setting Continuous mode ±99dot
19 Tear Off mode -60dot to +99dot
20 Cutter mode ±99dot
21 Dispenser mode ±99dot
22 RS-232C interface *1Baud rate 9600/19200/38400/57600/115200bps
23 Data bit 7/8 bit
24 Parity No parity/Odd number/Even number
25 Stop bit 1/2 bit
26 Control READY/BUSY control (single item buffer),
Vertical print position
offset
tion offset
±396dot
±396dot
READY/BUSY control (multi buffer), Xon/Xoff,
Protocol for driver(STATUS4), STATUS3
CG2 Series Operator Manual Page 3-23
Page 50
Section 3: Operation and Configuration
No. Category Setting item Setting contents
27 LAN interface *2 LAN mode Protocol for driver(STATUS4)Cyclic response *3
Protocol for driver(STATUS4)ENQ response *3
1 port connection/ENQ response(STATUS3)
28 Non-standard code Nonstandard code
Standard code/Nonstandard code
switching
29 Nonstandard code
setting
Nonstandard code settings for STX, ETX, ESC,
ENQ, CAN, NULL, OFFLINE
30 Download Firmware download Download firmware from the host computer.
31 Reboot mode *4 (1) Start up in program download mode
(Available in normal operation mode only)
(2) Start up in normal operation mode
(Available in program download mode only)
*1. Available for USB+RS-232C specification only.
*2. Available for USB+LAN specification only.
*3. Use SATO port or Port 9100 when sending print request from the printer driver.
*4. The printer will restart in specified mode.
Page 3-24 CG2 Series Operator Manual
Page 51
Section 3: Operation and Configuration
Print start
Recheck head temperature
(Lower than 55 ºC, 131 ºF?)
Head over-temperature
protection activated
Ongoing print operation
will be paused
ON LINE (POWER)
Print operation will
occur when the head
temperature
becomes lower than
70
º
C (158 ºF).
No print operation will
occur unless the
head temperature
becomes lower than
50
º
C (131 ºF).
Print processing
Recheck per
label
No
No
Yes
Yes
Green→Red→Off
Head temperature check
(Higher than 70 ºC, 158 ºF?)
3.14 HEAD OVER-TEMPERATURE PROTECTION
When the head temperature exceeds 70 ºC (158 ºF), the head over-temperature protection will be activated
and the print operation will be paused until the temperature drops down to 55 ºC (131 ºF).
* Head temperature will be checked per label.
CG2 Series Operator Manual Page 3-25
Page 52
Section 3: Operation and Configuration
Print start
Print ratio check (exceed
the print ratio limits?)
Protection function
activated
Print is paused
ON LINE (POWER)
Print restart
No
Yes
Red→Green→Off
3.15 PROTECTION FUNCTION WHEN USING AC ADAPTER
When the print ratio per label exceeds the ratio shown in the table below, print job is paused temporarily
because of the protective pause function.
• The protection function (pause function) will be activated when the print ratio exceeds the ratio listed in the
table below.
• Print pause duration differs depending on print ratio, print speed and pitch size. The table below shows the
pause duration when the print speed is 3 inch/sec and the pitch size is 80mm.
CG208DT/TT 120 ms 417 ms 713 ms 1010 ms 1307 ms
CG212DT/TT 55 ms 335 ms 615 ms 896 ms 1176 ms
Print speed
Model
2 inch/sec 3 inch/sec 4 inch/sec
CG208DT/TT 44% 35% 31%
CG212DT/TT 43% 38% 36%
Print ratio
Model
40% 50% 60% 70% 80%
Page 3-26 CG2 Series Operator Manual
Page 53
Section 3: Operation and Configuration
Briefly press the
FEED/LINE
button.*1
RFID error detected
ON LINE (POWER) indicator
Blinks red in the longest
interval
Pauses and waits for
key entry
Briefly pressing the FEED/LINE button will cause
printer to cycle through the following operations.
Press and hold the FEED/LINE
button for more than 3 seconds
to determine function
Reprint (1)
Cancel 1 item
print request (2)
JOB cancel
(Cancel print request
of all items) (3)
ON LINE (POWER)
indicator
ON LINE (POWER)
indicator turns off
ON LINE (POWER)
indicator turns off
ON LINE (POWER)
indicator turns off
ON LINE (POWER)
indicator lights green.
Printer enters Online
mode and starts reprint.
ON LINE (POWER)
indicator lights green.
Printer enters Online
mode and print the next
item.
ON LINE (POWER)
indicator blinks green.
Printer enters Offline
mode after canceling JOB.
Select
function
Cover open error detected
ON LINE (POWER) indicator
Blinks red
Open cover
Close cover
Enters Offline mode
ON LINE (POWER) indicator
Blinks green.
ON LINE (POWER)
indicator Lights green.
Printer enters Online
mode and starts reprint.
(1) Reprint (2) Cancellation of 1
item print request
(3) JOB cancel
(Cancel all
items)
lights red
Blinks red in long
interval
Blinks red in the
longest interval
3.16 MEASURES FOR RFID ERROR (OPTIONAL)
The printer equipped with this feature only if the optional RFID kit is installed.
If the number of tag write/read failures exceeds the maximum retry counts specified in [RFID tag error ignore
counts] or [Retry counts], the printer will indicate an error with ON LINE (POWER) indicator blinking and it will
pause to wait for key entry.
To restart the print, refer to the following operations.
Notes:
• If an “RFID tag error” is detected, the tag will be voided and marked as a defected tag.
• After performing the initial feed by the FEED/LINE button, the reprint will be performed.*
1
CG2 Series Operator Manual Page 3-27
Page 54
Section 3: Operation and Configuration
This page is intentionally left blank
Page 3-28 CG2 Series Operator Manual
Page 55
Section 4: Troubleshooting
TROUBLESHOOTING
If you are unable to produce printouts on the CG2 Series printer, use this section to make sure the basics
have been checked, before deciding you are unable to proceed any further.
This section is divided into four parts:
• 4.1 Error signal troubleshooting
• 4.2 Troubleshooting table
• 4.3 Interface troubleshooting
• 4.4 Test print troubleshooting
CG2 Series Operator Manual Page 4-1
Page 56
Section 4: Troubleshooting
4.1 ERROR SIGNAL TROUBLESHOOTING
The ON LINE (POWER) indicator lights or flashes in different colors and patterns listed below to alert user
that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off, Solid red
light, Solid green light]
Item Contents
Hardware
error
Program
error
Communica-
tion error
FLASH ROM
error
Setting
information
(FROM) error
Kanji data
(FROM) error
Machine error 1) Board defect 1) Board replacement
Head error 1) Print head is damaged
Incorrect
program error
Communication
error by kit
Buffer over 1) Received the amount of
ON LINE
(POWER) LED
Solid red 1) FLASH ROM read/ write
2) Exceeded the FLASH
1) FLASH ROM read/write
2) Exceeded the FLASH
1) FLASH ROM read/write
2) Exceeded the FLASH
1) Download did not
[Red->Off] x twice
->Red x twice->Off
(blinks with chang-
ing interval)
Error contents may vary
depending on the kit
installed.
2) Wrong protocol.
Causes Corrective Actions
error.
ROM write count limits.
error.
ROM write count limits.
error.
ROM write count limits.
(Print head burnout).
complete successfully.
data exceeding the limit
of receive buffer.
1), 2) Board replacement
1), 2) Board replacement
1), 2) Board replacement
1) Replace print head or
disable head check
function.
1) Download again
1) Correct the software on
the host side.
2) Set the correct protocol.
RFID error Red x 4 times ->Off
Download
Download error 1) Downloaded wrong data.
error
Minor error
Cover open Blinking red 1) Cover is not closed
Sensor error 1) Wrong sensor level.
Paper end 1) Out of paper. 1) Set the paper properly.
Ribbon end 1) Out of ribbon or ripped
Page 4-2 CG2 Series Operator Manual
(blinks in the lon-
gest interval)
1) RFID write error.
2) Wrong protocol for RFID.
2) Downloaded LAN firmware to USB+RS-232C
board.
properly.
2) Wrong sensor type.
3) Label meandering.
ribbon.
2) Ribbon is not set
properly.
1) Reset the paper.
2) Set the correct protocol.
1) Download again.
2) No need to download
LAN firmware to
USB+RS-232C board.
1) Close the cover.
1) Level adjustment.
2) Sensor type adjustment.
1) & 2) Set the ribbon
properly.
Page 57
Section 4: Troubleshooting
Item Contents
Option
Warning
Cutter Red x twice ->Off
Buffer near full Green -> Red
Ribbon near end Green-> Red ->Off
Head over-heat
protection
ON LINE
(POWER) LED
1) Cutter is not connected.
(blinks in long
interval)
(Lights in turn)
(Blinks in turn)
Green -> Red -> Off 1) Goes over the limit of
2) Cut operation was not
1) Free space for receive
1) Remaining amount of
Causes Corrective Actions
performed successfully.
buffer is low.
ribbon is little.
print head temperature.
1) Connect the cutter unit.
2) Set and feed the paper
again.
1) Pause the data transmission on the host side
and wait to have enough
buffer space.
1) Ribbon replacement.
1) Automatically recovers
when print head temperature drops down to
55ºC (131ºF) and below.
AC adapter
protect
Red-> Green -> Off 1) Going over the
maximum print ratio.
1) Automatically recovers
after pausing a certain
period of time.
CG2 Series Operator Manual Page 4-3
Page 58
Section 4: Troubleshooting
4.2 TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
NO POWER
Printer does not turn on. Power connector or AC adapter is not properly connected.
NO LABEL MOVEMENT
Media is not set properly. Set media and media guide correctly
Incorrect label sensor selected. Set the sensor correctly by printer setting tool.
Dirty platen roller. Clean the platen roller.
Damaged platen gear. Replace platen roller and gear.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection. Set the sensor correctly by printer setting tool.
Improper sensor adjustment. Adjust sensor sensitivity as required.
Data input error. Ensure correct data stream.
Incorrect offset settings. Adjust settings as required.
NO PRINT MOTION
The interface cable is not properly connected. Connect the interface cable.
Interface problems. Troubleshoot interface - refer to the next section.
Data input error. Ensure correct data stream.
Defective main circuit board. Have SATO authorized servicing personnel replace main board.
PRINTER CREATES A BLANK LABEL
Data input error. Ensure correct data stream.
Incorrect label sensor selection. Set the sensor correctly by printer setting tool.
Print head is disconnected. Power off the printer and ensure a proper connection.
Defective print head. Replace print head as required.
Defective main circuit board. Have SATO authorized servicing personnel replace main board.
IMAGE VOIDS
Dirty print head. Clean print head.
Defective print head. Replace print head.
Defective main circuit board. Have SATO authorized servicing personnel replace main board.
Damaged or worn platen roller. Replace platen roller.
Poor label quality. Use higher quality media. Use only SATO-certified media.
Ribbon stock and media are mismatched. *
RIBBON WRINKLING *
1
1
Consult with media supplier. Use only SATO-certified media.
Damaged or worn platen roller. Replace platen roller.
Foreign material on print head and/or platen roller. Clean as required.
Foreign material on labels. Use higher quality media. Use only SATO-certified media.
Defective print head. Replace print head as required.
*1 Ribbon stock conditions are only applicable to CG208TT and CG212TT printer.
Page 4-4 CG2 Series Operator Manual
Page 59
Section 4: Troubleshooting
TROUBLESHOOTING TABLE
LIGHT PRINT IMAGES
Low print head darkness. Adjust darkness level setting.
Foreign material on print head. Clean print head and platen roller.
Excessive print speed. Reduce print speed setting.
UNEVEN PRINT DARKNESS
Damaged or worn platen roller. Replace platen roller.
Dirty print head. Clean print head.
Defective print head. Replace print head as required.
SMEARED PRINT IMAGES
Poor media quality Use higher quality media. Use only SATO-certified media.
Foreign material on print head and platen roller Clean print head and platen roller.
Foreign material on labels Use higher quality media. Use only SATO-certified media.
Excessive print head energy Adjust darkness level setting.
Excessive print speed Adjust print speed as required.
MEANDERING MEDIA
Incorrectly loaded media. Ensure correct loading.
Media is not set properly. Set media and media guide correctly.
Damaged or worn platen roller. Replace platen roller.
CG2 Series Operator Manual Page 4-5
Page 60
Section 4: Troubleshooting
4.3 INTERFACE TROUBLESHOOTING
This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface
used and perform each of the troubleshooting tasks until the problem has been isolated.
UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:
CHK TROUBLESHOOTING STEP
Click on Start, Settings, and then Control Panel.
Click on System within the new window.
Click on the Device Manager tab.
Ensure that the View Device By Type is checked.
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
Reboot the PC and the printer.
RS232 SERIAL INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the correct interface module is correctly installed. Run self-test to verify.
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.
Ensure the serial cable is not defective.
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those
being sent from the host computer.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to
that procedure within this manual for instructions. The command stream should be continuous and possess
0Dhex and/or 0Ahex (carriage return and line feed) characters throughout. However, there should not be either
located between the start (<ESC>A) and the stop (<ESC>Z) commands.
Try another port to isolate the problem.
Replace the main circuit board if determined to be the problem.
LAN ETHERNET INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label
does not print, there may be a hardware problem.
Ensure the cable and its ports are not defective.
Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.
Systematically perform checks and tests to isolate the cause.
If using TCP/IP, ensure that a valid IP address is specified and that all parameters are correct (subnet mask,
gateway, etc.). Attempt to PING the IP address assigned to the network interface.
If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying
the print server on another port.
Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC
address. If able, configure the appropriate protocols and retest connectivity.
Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation.
Verify that the parameters match on each. Test connectivity.
Page 4-6 CG2 Series Operator Manual
Page 61
Section 4: Troubleshooting
WIRELESS LAN INTERFACE (OPTIONAL)
CHK TROUBLESHOOTING STEP
Ensure the antenna is properly and completely installed.
Ensure the wireless LAN unit is properly installed.
Ensure the green connection lights on the back of the interface board are illuminated.
If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.
4.4 TEST PRINT TROUBLESHOOTING
This chapter provides instruction on special printing to identify and resolve specific print problems.
4.4.1 Hex Dump
Allows the operator to determine if there were problems in the downloading of data. The contents of the print
buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is
numbered. The center column provides the data in hexadecimal format. And in the right column, the same
data are provided in the ASC ll format. Refer to Section 3.9 HEX Dump Mode for more details to perform this
activity.
4.4.2 Test label printing
Allows the operator to identify specific problems regarding mechanical performance and setup. The test label
is designed to assist in the identification of print problems. Refer to Section 3.3 User Test Print Mode for
more details to perform this activity.
CG2 Series Operator Manual Page 4-7
Page 62
Section 4: Troubleshooting
This page is intentionally left blank
Page 4-8 CG2 Series Operator Manual
Page 63
Section 5: Cleaning and Maintenance
CLEANING AND MAINTENANCE
This section provides information on user maintenance for the CG2 Series printer.
The following information is covered here:
• 5.1 Cleaning The Print Head, Platen and Rollers
• 5.2 How To Clean The Printer (Cleaning Kit)
• 5.3 How To Clean The Printer (Cleaning Sheet)
• 5.4 Easy Replacement of Parts
• 5.5 Adjusting Print Quality
Caution
• When cleaning the print head, bear in mind that the print head and its surroundings may be hot. Wait
until the printer cools down before proceeding to clean the printer.
• Be sure to turn off the power before cleaning.
• The suggested cleaning schedules here are just guidelines. If necessary, clean as appropriate,
depending on the degree of contamination.
• Use a cleaning pen, cotton swab or cotton cloth, from an approved cleaning kit, to clean the printer
units.
• Use only soft, lint-free materials for cleaning. Avoid using hard objects for the cleaning process, as
they will damage the components.
CG2 Series Operator Manual Page 5-1
Page 64
Section 5: Cleaning and Maintenance
5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS
The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal
printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface.
Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing
their performance.
Therefore, it is important to clean these important components periodically. The printer cleaning kit and
cleaning sheets can be purchased from your authorized SATO representative.
When to clean with a cleaning kit
♦ For the print head, platen roller, paper sensor, and label guide: clean after using up every other roll of
media.
♦ For other parts: clean after finishing every six rolls of media.
When to clean with the cleaning sheet
♦ For print head: clean after using every six rolls of media, or when you find any burned glaze on the surface
of the print head.
5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT)
If you are using a carbon ribbon, be sure to remove it before cleaning. Follow the instructions supplied with
the cleaning kit. Use the items to clean the following parts.
1. Before starting, get ready an approved cleaning kit from
your SATO representative. Make sure the printer is
powered off, and remove the power cable.
2. Lift the Top Cover.
3. Remove the media and the ribbon.
Cleaning the Print Head
4. Apply Thermal Print Head Cleaner to a cotton swab.
5. Locate the Print Head Assembly which is mounted
under the Top cover. The Print Head faces downward
along the front edge of the assembly.
Press the end of the dampened swab along the entire
width of the Print Head.
6. Check for any black coloring or adhesive on the swab
after cleaning. Discard the dirty swabs.
7. Repeat, if necessary, until the swab is clean after it is
pressed over the print head.
Cleaning the platen roller, sensor and label guide
8. The platen roller is the black rubber roller near the front
panel. Wet some cotton swabs or cotton cloth with
cleaning solution. While rotating the platen roller with
your fingers (see arrow), clean the entire length of the
roller using one or more cotton swabs. Wipe any dirt or
accumulated adhesive off the platen roller.
Page 5-2 CG2 Series Operator Manual
Page 65
5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d)
I-Mark sensor is
underneath the
media guide
Gap sensor
Media guide
Gap sensor
9.
Locate the I-Mark sensor on the left Media guide, and the
Gap sensor in the middle of media path and near the print
head. (See figures on the right).
10.Dab a cotton cloth with the same cleaning solution. Clean
any foreign matter from the exposed surface of the media
guides and sensor. Insert the cotton cloth in the slot of the
media guide and briskly clean it with a back and forth
motion.
11.Repeat the whole cleaning process when it is necessary.
The platen roller should be cleaned whenever foreign
matter, such as dust or adhesive, is present.
Section 5: Cleaning and Maintenance
5.3 HOW TO CLEAN THE PRINTER (CLEANING SHEET)
If certain stains on the print head cannot be removed easily with cotton swabs dabbed in cleaning solution, the
cleaning sheet is used for clearing such stubborn debris on the print head.
1. Make sure the printer is powered off and remove the power cable.
2. Lift the Top Cover.
3. Remove the media and the ribbon.
4. Place the head cleaning sheet between the print head
and the platen roller. The coarse side of the cleaning
sheet should face the surface of the print head
elements.
5. Close the top cover with approximately 25mm (1 inch)
6. Using both hands, slowly pull the exposed cleaning
7. When the cleaning sheet has been removed, perform
of the cleaning sheet extended out of the printer.
sheet outwards. This will remove any dirt stuck to the
print head.
steps 2 to 6 to repeat the cleaning procedure one or two
more times.
8. When no more additional dirt appears on the cleaning
sheet after it has been pulled out, you can stop cleaning
with the sheet.
9. Use the cleaning pen from the cleaning kit or use a cotton swab moistened with head cleaner to gently
remove any remaining dirt from the print head.
CG2 Series Operator Manual Page 5-3
Page 66
Section 5: Cleaning and Maintenance
Print head
assembly
1
2
1
1
2
5.4 EASY REPLACEMENT OF PARTS
It is easy to replace the print head and platen roller of the CG2 Series printer.
The one-touch, tool-less print head release mechanism enables the print head to be quickly and easily
replaced. The platen roller can be replaced without the need to use any tools.
5.4.1 Releasing/ Replacing the Print Head
The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be
easily removed and replaced. Contact your local SATO representative for information on obtaining a new print
head.
For CG212 DT and CG218 DT Direct Thermal printer
1. Make sure the printer is turned off, and remove the power
cable.
2. Lift the Top Cover.
3. Locate the side tab (see arrow ) to the left of the print
head. Press and hold down this tab. At the same time, pull
the whole print head assembly downward.
4. The cable connector (circled) at the rear of the print head
is now exposed. Pull the print head downward, then gently
disconnect the print head from the cable connector.
5. Carefully attach a replacement print head to the cable
connector. The connector is keyed so that it can only be
inserted in the correct orientation.
Caution:
While handling the print head, be careful not to scratch the
printing surface of the print head. Scratching the surface
will cause permanent and irreparable damage that is not
covered by the warranty!
6. Reinsert the new print head assembly into the printer,
making sure that the slots at the two sides of the print
head fit on the round pivots of the printer (see circled
area).
7. Press and hold down the side tab (see arrow ) which
was previously used to release the print head. Push the
print head upwards so that it snaps into place.
1
8. Release the side tab and close the Top Cover.
9. Restore power, reload media, reset the head counter and
perform a test print to ensure that the print head is
connected properly.
Page 5-4 CG2 Series Operator Manual
Page 67
5.4 EASY REPLACEMENT OF PARTS (cont’d)
Lever
1
1
2
3
2
2
3
1
For CG212 TT and CG218 TT Thermal transfer printer
1. Make sure the printer is turned off, and remove the power
cable.
2. Lift the Top Cover.
3. Pull the lever on the middle of the ribbon unit downward to
pull out the ribbon unit. Then, simply let down the ribbon
unit. There is a stopper midway through its movement
range that will prevent the ribbon unit from snapping down.
4. On the right side of the ribbon unit, press the catches at
both top and bottom to remove the side cover. Move the
whole print head assembly downward.
Section 5: Cleaning and Maintenance
5. The cable connector (circled) at the rear of the print head is
now exposed. Pull the print head downward, then gently
disconnect the print head from the cable connector.
6. Carefully attach a replacement print head to the cable
connector. The connector is keyed so that it can only be
inserted in the correct orientation.
Caution:
While handling the print head, be careful not to scratch the
printing surface of the print head. Scratching the surface will
cause permanent and irreparable damage that is not covered
by the warranty!
7. Reinsert the new print head assembly into the printer,
making sure that the pivot at the left side of the print head
assembly fits the holes on the ribbon unit.
8. Replace the side cover to the ribbon unit to fix and hold the
new print head in position.
9. Restore power, reload media and ribbon, reset the head
counter and perform a test print to ensure that the print head
is connected properly.
CG2 Series Operator Manual Page 5-5
Page 68
Section 5: Cleaning and Maintenance
5.4 EASY REPLACEMENT OF PARTS (cont’d)
5.4.2 Releasing/ Replacing the Platen roller
1.
Make sure the printer is powered off and remove the power
cable.
2. Lift the Top Cover.
3. Locate the two platen bearings on each side of the platen
roller, and turn the handles in the direction as shown.
4. Lift up the defective platen roller assembly with the
handles and replace it with a new one.
5. Follow the above steps, in reverse sequence, to
reassemble the parts. Make sure that the platen bearing
snaps back in position.
Perform a label feed to ensure the platen roller is
assembled correctly.
5.5 ADJUSTING PRINT QUALITY
Print quality can be optimized with regular cleaning and maintenance of the print head and components along
the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings.
When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for
evaluating the printouts. The human eye is a poor judge of the relative widths of the bars in a symbol, a
characteristic that is extremely important for good barcode quality.
Print Darkness
This adjustment allows the user to control (within a specified range) the amount of power that is used to
activate the print head heating elements. It is important to find a proper print darkness level based on your
particular label. The printed images should not be too light nor should the edges of text or graphics be
smudged. Instead, the edges of each image should be crisp and well defined. The adjustment can be made
via standard SBPL commands or by the Utilities Tool application. For more information refer to the SBPL
Programming Reference.
Print Speed
The other method of controlling print quality is by controlling the speed at which the label is printed. It is
especially critical when printing “ladder” barcodes (barcodes printed with the bars parallel to the print line).
When printing a “ladder” barcode, it is important to allow the head to cool sufficiently before stepping to the
next position. If it does not have sufficient time to cool, the bar will be “smeared” on the trailing edge. The
adjustment can be made via standard SBPL commands or by the Utilities Tool application. For more
information refer to the SBPL Programming Reference.
Page 5-6 CG2 Series Operator Manual
Page 69
GENERAL SPECIFICATIONS
6.1 PRINTER BASIC SPECIFICATIONS
Section 6: General Specifications
MODEL NAME
CG208 DT CG212 DT CG208 TT CG212 TT
PHYSICAL CHARACTERISTICS
Width 128 mm (5.04”)
Depth 235 mm (9.25”)
Height 173 mm (6.81”)
Weight 1.5 kg (3.3 lbs.) 1.6 kg (3.5 lbs.)
POWER SUPPLY (AC ADAPTER)
Input Voltage 100-240 V AC, +/-10%, 50/60 Hz (Full range)
Output Voltage 19 V DC, +/-5%, 3A
At peak times: 40 Watts / 60 VA (at 30% printing ratio)
Power Consumption
During standby: 2.5 Watts / 5.3 VA
* With input power voltage conditions: AC 100 V
ENVIRONMENTAL (EXCLUDING MEDIA)
Operating Temperature 0° to 35°C (32 to 95°F)
Storage Temperature -10° to 60°C (14 to 140°F)
Operating Humidity 30 to 80% RH, Non-condensing
Storage Humidity 15 to 85% RH, Non-condensing
PRINT
Method DT models: Direct Thermal only
Maximum Speed (selectable)
Resolution
Maximum Print Width 56 mm (2.2”) 56 mm (2.2”) 56 mm (2.2”) 56 mm (2.2”)
Maximum Print Length 600 mm (23.6”) 400 mm (15.75”) 600 mm (23.6”) 400 mm (15.75”)
CG2 Series Operator Manual Page 6-1
*Print speed varies depending on the of media used.
8 dots/mm (203
Dots Per Inch)
TT models: Thermal Transfer and Direct
Thermal
50, 75 or 100 mm/second
2, 3 or 4 Inches/second (Setting: 2, 3, 4)
12 dots/mm (305
Dots Per Inch)
8 dots/mm (203
Dots Per Inch)
12 dots/mm (305
Dots Per Inch)
Page 70
Section 6: General Specifications
MODEL NAME
CG208 DT/ CG208TT CG212 DT/ CG212TT
MEDIA (Be sure to use media manufactured or certified by SATO)
Type
Wind Direction Roll stock: Face In or Face out
Roll and Core Diameter
Fanfold Max. stack height 100 mm (3.94”) (external supply)
Size
Direct Thermal / Thermal Transfer depending on print model (DT or TT)
Roll stock or Fan-fold
Maximum outer diameter: 130 mm (5.12”) with Inner core diameter: 40 mm (1.5”)
Maximum outer diameter: 115 mm (4.5”) with Inner core diameter: 26.9 mm (1”)
* Use the paper roll and roll core based on the above sizes to fit inside the printer.
* Use an optional external label unwinder for the paper roll which outer diameter is 130mm
and above.
Label
Continuous
Cutter
Tear-off
Dispenser
Pitch
: 6 to 600 mm (0.23” to
23.62”)
Pitch including liner
603 mm (0.35” to 23.74”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
63 mm (0.59” to 2.48”)
Pitch
: 22 to 600 mm (0.87”
to 23.62”)
Pitch including liner
603 mm (0.98” to 23.74”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
63 mm (0.59” to 2.48”)
Pitch
: 12 to 600 mm (0.47”
to 23.62”)
Pitch including liner
603 mm (0.59” to 23.74”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
63 mm (0.59” to 2.48”)
Pitch
: 22 to 100 mm (0.87”
to 3.94”)
Pitch including liner
103 mm (0.98” to 4.06”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
63 mm (0.59” to 2.48”)
: 9 to
: 15 to
: 25 to
: 15 to
: 15 to
: 15 to
: 25 to
: 15 to
Label
Continuous
Cutter
Tear-off
Dispenser
Pitch
: 6 to 400 mm (0.23”
to 15.75”)
Pitch including liner
403 mm (0.35” to 15.87”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
to 63 mm (0.59” to 2.48”)
Pitch
: 22 to 400 mm (0.87”
to 15.75”)
Pitch including liner
to 403 mm (0.98” to 15.87”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
to 63 mm (0.59” to 2.48”)
Pitch
: 12 to 400 mm (0.47”
to 15.75”)
Pitch including liner
to 403 mm (0.59” to 15.87”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
to 63 mm (0.59” to 2.48”)
Pitch
: 22 to 100 mm (0.87”
to 3.94”)
Pitch including liner
to 103 mm (0.98” to 4.06”)
Width
: 12 to 60 mm (0.47”
to 2.36”)
Width including liner
to 63 mm (0.59” to 2.48”)
: 9 to
: 15
: 25
: 15
: 15
: 15
: 25
: 15
Page 6-2 CG2 Series Operator Manual
Page 71
Section 6: General Specifications
MODEL NAME
CG208 DT CG212 DT CG208 TT CG212 TT
MEDIA (Be sure to use media manufactured or certified by SATO)
Non-adhesive paper/ Tag Non-adhesive paper/ Tag
Continuous
Cutter
Size
Tear-off
* The above size may be limited by use conditions, such as type of paper, usage
environment, and application.
* When using the dispenser mode, restrictions apply to the maximum paper length
according to paper installation conditions.
Thickness
Pitch
: 9 to 603 mm (0.35” to
23.74”)
Width
: 15 to 63 mm (0.59”
to 2.48”)
Pitch
: 25 to 603 mm (0.98”
to 23.74”)
Width
: 15 to 63 mm (0.59”
to 2.48”)
Pitch
: 15 to 603 mm (0.59”
to 23.74”)
Width
: 15 to 63 mm (0.59”
to 2.48”)
0.06 to 0.19 mm (0.0024” to 0.0075”)
* The specification for wrist-band has to be confirmed individually.
Continuous
Cutter
Tear-off
Pitch
: 9 to 403 mm (0.35” to
15.87”)
Width
: 15 to 63 mm (0.59” to
2.48”)
Pitch
: 25 to 403 mm (0.98”
to
15.87”
)
Width
: 15 to 63 mm (0.59” to
2.48”)
Pitch
: 15 to 403 mm (0.59”
to
15.87”
)
Width
: 15 to 63 mm (0.59” to
2.48”)
RIBBON (Be sure to use ribbon manufactured or certified by SATO)
Wind Direction Face Out
Winding Method Paper core
Roll Diameter __ Maximum outer diameter: 38 mm (1.5”)
Core Diameter Inner core diameter: 12.7 mm (0.5”)
Width Max. 59mm (2.32”)
PROCESSING
CPU 32 Bit RISC-CPU 133MHz
Flash ROM 4 Megabytes
RAM 8 Megabytes
PRINTER LANGUAGE
Standard SATO Barcode Printer Language (SBPL)
INTERFACES
Select one of the following. (The factory will provide the unit with the selected
interface.)
Standard Configurations
User installable Optional Inter-
face Board
1) USB 2.0(Type B) with RS-232C(D-sub 9-pin type) or
2) USB 2.0(Type B) with LAN(10BASE-T/100BASE-TX Automatic Switching)
*The RS-232C connector can be used to connect the printer to a computer or the
Keypad.
Wireless LAN (802.11b/g Auto-switching) interface kit (External)
*Applicable to USB with RS232C model only
CG2 Series Operator Manual Page 6-3
Page 72
Section 6: General Specifications
MODEL NAME
CG208 DT CG212 DT CG208 TT CG212 TT
SENSING
Gap/Tag-hole (Transmissive) Sensitivity Adjustable
I-Mark (Reflective) Sensitivity Adjustable
Cover Open Fixed
Ribbon End Fixed
Dispenser Only available if installed
LABEL ISSUING MODES
Standard: Continuous mode, Tear -off mode, Sensor off mode
Optional mode: Dispenser mode, Cutter mode
SELF-DIAGNOSIS
Print Head Check
Cover Open Detection
Paper End Detection
Test Print
Print Head Check
Cover Open Detection
Paper Detection
Test Print
Ribbon end Detection
Ribbon near end Detection
CHARACTER FONT CAPABILITIES
BITMAP FONTS
XU 5 dots W x 9 dots H (Alphanumeric characters and symbols)
XS 17 dots W x 17 dots H (Alphanumeric characters and symbols)
XM 24 dots W x 24 dots H (Alphanumeric characters and symbols)
XB 48 dots W x 48 dots H (Alphanumeric characters and symbols)
XL 48 dots W x 48 dots H (Alphanumeric characters and symbols)
15 dots x 22 dots
OA Font (OCR-A)
OB Font (OCR-B)
(Alphanumeric
characters and
symbols)
20 dots x 24 dots
(Alphanumeric
characters and
symbols)
KANJI FONTS
Supported by downloading one of the following kanji fonts.
1) Japanese (16 x 16, 22 x 22, 24 x 24/ Kaku Gothic (JIS X 208))
2) Chinese (24 x24 GB2312)
3) Korean (24 x 24 KSX1001)
RASTER FONTS
22 dots x 33 dots
(Alphanumeric
characters and
symbols)
30 dots x 36 dots
(Alphanumeric
characters and
symbols)
15 dots x 22 dots
(Alphanumeric
characters and
symbols)
20 dots x 24 dots
(Alphanumeric
characters and
symbols)
22 dots x 33 dots
(Alphanumeric
characters and
symbols)
30 dots x 36 dots
(Alphanumeric
characters and
symbols)
OUTLINE FONTS
Page 6-4 CG2 Series Operator Manual
CG Times (Alphanumeric characters and symbols)
CG Triumvirate (Alphanumeric characters and symbols)
Alphanumeric characters and symbols
Page 73
Section 6: General Specifications
MODEL NAME
CG208 DT CG212 DT CG208 TT CG212 TT
CHARACTER FONT CAPABILITIES
CHARACTER CONTROL
Magnification Expansion up to 12 x in either the vertical or horizontal
BARCODE CAPABILITIES
Linear Bar Codes
Two Dimensional codes
Composite Symbols
Ratios 1:2, 1:3, 2:5, User definable bar widths
Magnification 1 x to 12 x
Rotation Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°) and Serial 2 (270°)
GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5,
UPC-A/UPC-E, JAN/EAN, CODE39, CODE93, CODE128,
BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS)
* GS1 DataBar is new version of RSS-14.
QR code, Micro QR, PDF417, Micro PDF, MAXI code,
GS1 DataMatrix (ECC200)
EAN-13 Composite (CC-A/CC-B)
EAN-8 Composite (CC-A/CC-B)
UPC-A Composite (CC-A/CC-B)
UPC-E Composite (CC-A/CC-B)
GS1 DataBar Composite (CC-A/CC-B)
GS1 DataBar Truncated Composite (CC-A/CC-B)
GS1 DataBar Stacked Composite (CC-A/CC-B)
GS1 DataBar Stacked Omni-Directional Composite (CC-A/CC-B)
GS1 DataBar Limited Composite (CC-A/CC-B)
GS1 DataBar Expanded Composite (CC-A/CC-B)
GS1 DataBar Expanded Stacked Composite (CC-A/CC-B)
GS1-128 Composite (CC-A/CC-B/CC-C)
* GS1 DataBar is new version of RSS-14.
STANDARD FUNCTIONS
1) Status return function
2) Graphic function
3) Sequential number function
4) Form overlay function
5) Custom character registration function
6) Black/white inversion function
7) Ruled line function
8) Format registration function
9) Zero slash switching function
10) JIS/Shift JIS switching function
CG2 Series Operator Manual Page 6-5
Page 74
Section 6: General Specifications
MODEL NAME
HARDWARE AND RELATED
Operation keys POWER and FEED/LINE buttons
Indicators ON LINE (POWER): One (lights or flashes in two colors: green or red).
VR1 - Label Gap sensor adjustment/ Center tag hole sensor adjustment (Adjusts the
Potentiometer for adjustment
Surface Treatment
VR2 - I-mark sensor adjustment (Adjusts the sensor slice level.)
VR3 - Cut position adjustment (Only applicable when cutter unit is installed.)
OPTIONS
CG208 DT CG212 DT CG208 TT CG212 TT
sensor slice level.)
Label dispenser stop position adjustment (Only applicable when dispenser
unit is installed.)
Antibacterial finishing for external cover and operative parts.
Tested according to JIS Z 2801 standard
1) Cutter Unit
2) Dispenser Unit
3) RFID kit (13.56 MHz)
4) External Unwinder Unit
5) Keypad
*Applicable to USB with RS232C model only. Connect to RS232C terminal.
6) Wireless LAN (802.11b/g Auto switch) interface kit (External)
*Applicable to USB with RS232C model only. Connect to USB terminal.
REGULATORY COMPLIANCE
Safety regulation CCC (GB4943-2001)
FCC15B Class B (USA/Canada)
CE (EN55022, EN55024) (Europe)
EMC regulation
Wireless
LAN (2.45
Wireless
regulation
Packing Drop Standard ISTA-2A
Environmental (RoHS)
GHz)
RFID (HF)
R&TTE (EN300 328 V1.4:2003-04), (EN301 489 V1.4.1:2002-08) (Europe)
CISPR22, CISPR24 (reference standard, Singapore)
GB9254-1998, GB17625.1(2003) (China)
KN22, KN24 (Korea)
FCC15B/ FCC15C (USA/Canada)
IDA TS SRD:2004 (Singapore)
SRRC (China)
MIC (Korea)
FCC15B/ FCC15C (USA/Canada)
R&TTE (EN300-330) (Europe)
IDA TS 10 (Singapore)
MIC (Korea)
Chromium: below 0.1%
Lead: below 0.1%
Mercury: below 0.1%
Cadmium: below 0.01%
Polybrominated Bipheny (PBB): below 0.1%
Polybrominated Diphenyl Ether (PBDE): below 0.1%
Page 6-6 CG2 Series Operator Manual
Page 75
6.2 OPTIONAL ACCESSORIES SPECIFICATIONS
CUTTER SPECIFICATIONS
Media Type Non-adhesive paper and Label
Pitch including liner: 25 to 603 mm (0.98” to 23.74”) (For CG208TT/ CG208DT)
Media Size
Thickness 0.06 to 0.16 mm (0.002 to 0.006 in.)
Dimensions
Weight 0.3 kg (0.66 lbs)
DISPENSER SPECIFICATIONS
Media Type
Media Size
Thickness 0.06 to 0.19 mm (0.0024” to 0.0075”)
Sensor Type Dispenser sensor (Reflective)
Dimensions
Weight 0.12 kg (0.26 lbs)
Pitch including liner: 25 to 403 mm (0.98” to 15.87”) (For CG212TT/ CG212DT)
Width including liner: 15 to 63 mm (0.59” to 2.48”)
W 108 X D 50 X H 98 mm
(W 4.25” X D 1.97” X H 3.86”)
* Some restrictions may apply to some label types depending on the substrate,
adhesive, paper size, and environment. Refer to SATO representative on the
labels to be used.
* Split liner cannot be used for this model.
* Perforated liner cannot be used for this model.
Width: 12 to 60 mm (0.47” to 2.36”)
Width including liner: 15 to 63 mm (0.59” to 2.48”)
Pitch: 22 to 100 mm (0.87” to 3.94”)
Pitch including liner: 25 to 103 mm (0.98” to 4.06”
W 108 X D 35 X H 95 mm
(W 4.25” X D 1.38” X H 3.74”)
Section 6: General Specifications
Label only
)
CG2 Series Operator Manual Page 6-7
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Section 6: General Specifications
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Page 6-8 CG2 Series Operator Manual
Page 77
Section 7: Interface Specifications
INTERFACE SPECIFICATIONS
This section presents the interface types and their specifications for the CG2 Series printers. These
specifications include detailed information to assist in the selection of the most appropriate method for the
printer to interface with the host.
The following information is presented in this section:
• 7.1 Interface types
• 7.2 RS232C Serial Interface
• 7.3 Universal Serial Bus (USB) Interface
• 7.4 Local Area Network (LAN) Ethernet and Wireless LAN
7.1 INTERFACE TYPES
The CG2 Series has two types of Main PCBs. Each type of PCB is equipped with different interface types in
order to perform data communication with the host. These are described as follows.
1) Type 1: USB and RS232C on-board
2) Type 2: USB and LAN on-board
Note: Wireless LAN interface is also available as an option, and can only be installed to printer with Type 1
board.
Yes*
-
1
Interface Types
Yes*
Wireless LAN (Option)
-
1
Yes*
2
-
Model
CG2 series (Type 1)
CG2 series (Type 2)
1
*
: On-board interface
2
*
: Uses USB port for installation
USB RS232C LAN
1
Yes*
1
Yes*
Caution
Never connect or disconnect interface cables (or use a switch box) with power applied to either the host
or printer. This may caused damage to the interface circuitry in the printer/ host and is not covered by
warranty.
CG2 Series Operator Manual Page 7-1
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Section 7: Interface Specifications
7.2 RS232C SERIAL INTERFACE
7.2.1 Basic Specifications of RS-232C Serial Interface
This interface complies with the RS-232C standard. It is available with Type 1 board.
Interface connector
DB-9S or equivalent (Male)
Cable length: 5m or less
Communication
settings
Use Printer configuration tool or <I2> command to setup.
<I2>abcde
Parameter Item Value Description
4 115200bps
3 57600bps
a Baud rate
b Data bit length
cParity bits
d Stop bits
2 38400bps
1 19200bps [Default]
0 9600bps
17 bits
0 8 bits [Default]
2 EVEN
1ODD
0 NONE [Default]
12 bits
0 1 bit [Default]
Page 7-2 CG2 Series Operator Manual
e Protocol
4STATUS 3
3 Protocol for driver (STATUS 4)
[Default]
2 XON/XOFF
1 READY/BUSY (Multi reception)
0 READY/BUSY (Single item
reception)
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7.2 RS232C SERIAL INTERFACE (cont’d)
Function descriptions
Function Description
Baud rate setting Select the data rate (bps) for the RS232 port.
Data bit length Sets the printer to receive either 7 or 8 bits of data for each byte transmitted.
Parity setting Selects the type of parity used for error detection.
Stop bit setting Selects the number of stop bits to end each byte transmission.
Protocol setting Selects the flow control and status reporting protocols
Synchro system Asynchronous method
Maximum receive
1MB
buffer capacity
Code ASCII (7 bits), Graphic (8 bits)
Transmission form
[Note] If using 7 bits, b8 will be omitted.
Signal level High level
Low level
: +5 to +12V
: -5 to -12V
Interface type Use Printer configuration tool or <DI> command.
<DI>a
Parameter Item Value Description
0 USB/W-LAN [Default]
a Interface
1 RS-232C
CG2 Series Operator Manual Page 7-3
2Keypad
Page 80
Section 7: Interface Specifications
1）Host with DB-25P terminal
Printer Hos t
CD 1 1 FG
RD 2 2 SD
SD 3 3 RD
ER 4 6 DR
SG 5 7 SG
DR 6 20 ER
RS 7 5 CS
CS 8 4 RS
RI 9
2）Host with DB-9P terminal
Printer Host
CD 1 1 CD
RD 2 3 SD
SD 3 2 RD
ER 4 6 DR
SG 5 5 SG
DR 6 4 ER
RS 7 8 CS
CS 8 7 RS
RI 9 9 RI
7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)
7.2.2 Ready/Busy
This protocol controls the reception of print data only by the control of hardware signal. Use the command
<I2> to toggle between single item buffer and multi item buffer.
When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received
data may be incorrect.
1) When the printer is Offline
2) When an error has occurred in the printer
Pin Assignments
Interface Signals
Pin no. Signal Type Direction Description
2 RD Input Data transferred from the host to the printer
3 SD Output Data transferred from the printer to the host
4 ER Output Data terminal READY
5 SG - Signal ground
6 DR Input Data set READY
7 RS Output Transmission request
8 CS Input Transmission READY
9 RI Input Call
Notes:
Follow the procedures below when executing READY/BUSY control.
1) When the host sends the data for printing labels, make sure that the printer is on.
2) Turning the printer on after the printer receives a request from the host to print labels may cause the
printer not to print the first print data (approximately 120 bytes).
To avoid this problem, it is necessary to attach approximate 120 bytes of dummy data by application
software that enables the host to send the data for printing labels.
For example: When sending [STX+<A>+<V>20+<H>20+<P>2+<L>0202+<X20>,
1234+<Q>2+<Z>+ETX], transfer the appropriate 120 bytes of dummy data shown below.
[00H+00H+ ~ +00H+00H+00H+00H] + [STX ~ ETX]
Page 7-4 CG2 Series Operator Manual
Page 81
Section 7: Interface Specifications
1) Host with DB-25P terminal
Printer Hos t
RD 2 2 SD
SD 3 3 RD
SG 5 7 SG
2) Host with DB-9P terminal
Printer Host
RD 2 3 SD
SD 3 2 RD
SG 5 5 SG
7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)
7.2.3 X-ON/X-OFF
This transmission protocol informs the host if the printer is ready to receive data, by sending the “XON” (Hex
11H) or “XOFF” (Hex 13H) code.
When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received
data may be incorrect.
1) When the printer is Offline
2) When an error has occurred in the printer
Pin Assignments
Note:
Depending on the host used, it may need to loop CS and RS (maintaining at “High” level) on the host side.
Therefore, make sure to re-check the host before use.
Input/Output Signals
Pin no. Signal Type Direction Description
2 RD Input Data transferred from the host to the printer
3 SD Output Data transferred from the printer to the host
5 SG - Signal ground
7.2.4 Return Status (STATUS 3 and Protocol for Driver (STATUS 4))
The purpose of these protocols is to control printer status on the host side. With the request command from
the host, the status is returned from the printer.
After receiving the request command, the status is returned immediately.
In these communication protocols, receive mode is set to multi item buffer.
When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received
data may be incorrect.
1) When the printer is Offline
2) When an error has occurred in the printer
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7.3 UNIVERSAL SERIAL BUS (USB) INTERFACE
This printer supports the USB 2.0-compliant interface and the transfer rate at 12.5 Mbits/second. The
Universal Serial Bus (USB) interface requires a driver (shipped with each printer) that must be loaded on your
PC and the PC must be configured to support USB peripherals using Windows2000/XP/Server2003/Vista.
Details for loading the USB driver are contained in the CD-ROM that is shipped with each printer. Up to 127
devices may be connected to a USB port using powered hubs.
7.3.1 Basic Specifications of USB interface
The USB interface is available with both Type 1 and Type 2 boards.
Interface connector
Series B plug
Cable length: 5m or less (Twisted Pair Shielded)
Version USB 2.0
Maximum receive
1MB
buffer capacity
Interface type Use Printer configuration tool or <DI> command.
<DI>a
For Type 1 board,
Parameter Item Value Description
0 USB/W-LAN [Default]
a Interface
For Type 2 board,
Parameter Item Value Description
1 RS-232C
2Keypad
Page 7-6 CG2 Series Operator Manual
a Interface
0 USB [Default]
1LAN
2Keypad
Page 83
Section 7: Interface Specifications
7.3 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d)
7.3.2 Pin Assignments
Pin No. Description
1 VBus
2 -Data(D-)
3+Data(D+)
4GND
Notes
• USB interface is supported only by Windows2000/XP/Server2003/Vista/Server2008.
USB connection might fail on some “Windows2000/XP/Server2003/Vista/Server2008” hosts.
Be sure to use the instruction manual of your PC, or consult with the PC (host) manufacturer.
• Recommended length for USB cable is 1m.
• Connect USB type B plug (square form factor) to the printer.
• Device name of USB port should be "Serial number".
For example: CRGY0032
CG2 Series Operator Manual Page 7-7
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Section 7: Interface Specifications
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN
7.4.1 Basic Specifications of LAN
A Local Area Network (LAN) interface requires a driver shipped with each printer that has the interface
installed. The driver must be loaded on the host computer and configured to run one of the supported network
protocols using a 10/100BaseT LAN connection. Details for loading the LAN driver are contained in the LAN
Interface Manual that is shipped with each printer with a LAN Optional interface installed.
LAN interface is available with Type 2 board.
Interface connector
Cable type: For 10BASE-T and 100BASE-TX
Cable length: 100m or less
Link/Status LED Status LED lights up when establishing the LINK with Ethernet equipment. The
LINK is established by Auto Negotiation.
LED Color Conditions
LINK Green Lights up when establishing the LINK
SPEED Yellow Lights off when recognizing the destination
10BASE-T
Lights up when recognizing the destination
100BASE-TX
Maintenance function [Printing LAN configuration information]
LAN configuration information will be printed on the third sheet of user test print
and factory test print.
[Initializing LAN configuration information]
LAN configuration information will be initialized through [All Clear] of Factory
Clear Mode. For more details, refer to the authorized SATO servicing personnel.
Interface type Use Printer configuration tool or <DI> command.
<DI>a
Parameter Item Value Decription
0 USB [Default]
Page 7-8 CG2 Series Operator Manual
a Interface
1LAN
2Keypad
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Communication
configuration
The following settings can be configured via the Printer configuration tool or commands.
Item Command Setting range
LAN mode
IP address
Subnet mask
Gateway address
IP address setup
RARP
1
2-port connection by Port1024 and Port1025 or 1 port connection by
*
<I3> Protocol for driver (STATUS4) cyclic
response mode *
Protocol for driver (STATUS4) ENQ
response mode *
STATUS3 *
<W1> 0.0.0.0 ~ 255.255.255.255
<W2> 0.0.0.0 ~ 255.255.255.255
<W3> 0.0.0.0 ~ 255.255.255.255
<WI> Manual
DHCP
<WM> RARP disabled
RARP enabled
1
1
2
Port9100.
1 port connection by Port1024 or Port9100.
2
*
Maximum receive
buffer capacity
1MB
CG2 Series Operator Manual Page 7-9
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Section 7: Interface Specifications
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
7.4.2 Basic Specifications of Wireless LAN (Optional)
The optional Wireless LAN interface can be installed to a Type 1 board via USB port.
Interface board
Link/Status LED
LED Color Conditions
SIGNAL LEVEL Green [Radio field strength]
- Lights up: Strong (75% ~ 100%)
- Blinking: Medium (50% ~ 74%)
- Off: Weak (0% ~ 49%)
LINK Green [Link]
- Blinking: Waiting for Link detection
- Lights up: Linked
ACT Orange [Status]
- Blinking: Blinks for a certain period when
receiving the packet
WLAN MODE Green [Mode]
- Blinking: Ad hoc mode
- Lights up: Infrastructure mode
Interface type Use Printer configuration tool or <DI> command.
<DI>a
Parameter Item Value Decription
0 USB/WLAN [Default]
a Interface
1 RS-232C
2Keypad
Page 7-10 CG2 Series Operator Manual
Page 87
Section 7: Interface Specifications
Communication
configuration
The following settings can be configured via Printer configuration tool or commands.
1
*
2
*
3
*
Wi-Fi 1)
2)
3)
Item Command Setting range
LAN mode
Wireless LAN
<I3> Protocol for driver (STATUS4) cyclic
response mode *
Protocol for driver (STATUS4) ENQ
response mode *
STATUS3 *
<WZ>
Wireless LAN setup *
1
1
2
3
2-port connection by Port1024 and Port1025 or 1 port connection by
Port9100.
1 port connection by Port1024 or Port9100.
Refer to Command specifications for more information.
Standard
IEEE802.11b/g
Frequency
2.4GHz
Transfer rate
Max. 11Mbps (IEEE802.11b)
Max. 54Mbps (IEEE802.11g)
W-LAN communication mode
4)
Infrastructure mode
Ad hoc mode
Channel
5)
1 to 11 ch
SSID
6)
Alphanumeric up to 32 characters
(except for ',' (comma) and '"' (double quotation)
Authentication method
7)
None
IEEE802.11 (authenticaion with access points)
WEP (Open System / Shared Key)
IEEE802.11 (authentication between W-LAN devices)
WPA (PSK (Pre-Shared Key) or IEEE 802.1x authentication)
WPA2 (PSK (Pre-Shared Key) or IEEE 802.1x authentication)
IEEE 802.1x (EAP-LEAP, EAP-TLS, EAP-PEAP, or EAP-TTLS)
(Hereafter called “EAP”)
Encryption method
8)
None
WEP key
TKIP
AES
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7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
9) Security (Combination of authentication and encryption)
Ad hoc mode
Security IEEE 802.11 IEEE 802.11i Encryption
None None None None
WEP Open System None WEP key
Shared Key
Infrastructure mode
Security IEEE 802.11 IEEE 802.11i Encryption
None None None None
WEP Open System None WEP key
Shared Key None
WPA None PSK TKIP
EAP
WPA2 None PSK AES
EAP
Dynamic WEP None EAP WEP key
[Notes]
Consult your system administrator about the interference from radio waves when
using the printer near medical equipment and facilities.
Maximum receive
1MB
buffer capacity
7.4.3 Software Specifications
Protocol TCP/IP
Network layer ARP, RARP, IP, ICMP
Session layer TCP, UDP
Application layer LPR, FTP, TELNET, BOOTP, DHCP, HTTP
Notes
• Send the print data by LPR and FTP of TCP/IP and dedicated socket protocol.
• Use socket connection to get the printer status.
Page 7-12 CG2 Series Operator Manual
Page 89
Section 7: Interface Specifications
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
7.4.4 TCP/IP Specifications
In TCP/IP protocol environment, LPD and FTP are provided for printing. TELNET is provided for the setup of
various variables, and ARP, RARP and BOOTP/DHCP for the setup of IP address are available.
In socket connection, the printing operation and the status are monitored. In this case, multiple connections
cannot be established at the same time.
WindowsNT and Windows2000/XP/Server2003/Vista/Sever2008 support LPD of TCP/IP that enables you to
print; however, Windows98/Me is not configured with LPD. In order to perform printing operation, off-the-shelf
printing software is required.
IP address and variables can be set using the utility [Network Setting Tool] through Windows2000(excluding
Advanced Server)/XP/Server2003(R2 untested)/Vista/Server2008.
7.4.5 LPD Specifications
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp,
sjis and euc.
Queue name Kanji filter applied Input Kanji code
lp Not available N/A
sjis Available Shift JIS
euc Available EUC
When sending a job by LPR, the transmission order of data file/control file within the job does not affect the
printing operation.
Notes
• A job deletion by LPR is not supported.
• LPD is available only for Protocol for Driver.
• If executing a large quantity of printing by LPD, some parts of the data may be missing due to the Windows
specification.
• It does not support Banner page printing.
7.4.6 FTP Specifications
FTP protocol complies with RFC959 and handles the list of logical printer name as transfer directory. File
transfer to this directory executes printing operation. Note that it is possible to specify ASCII(A), BINARY(I),
and TENEX(L8) as transfer modes although mode difference is dependent on the client side.
There are three directory names such as lp, sjis and euc.
Queue name Kanji filter applied Input Kanji code
lp Not available N/A
sjis Available Shift JIS
euc Available EUC
Note
It does not support Banner page printing.
CG2 Series Operator Manual Page 7-13
Page 90
Section 7: Interface Specifications
<TELNET command example>
In MSuser name and password to advance to the display below.
SATO PRINTER ModelName TELNET server.
Copyright 2006(C) SATO Corporation.
login: root
‘root’ user needs password to login
pas sw or d:
User ‘root’ logged in
No. Item Value (level.1)
--------------------------------------------------------- 1 : Setup TCP/IP
2 : Display status
99 : Exit setup
Please select(1-99)?
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
7.4.7 TELNET Specifications
TELNET complies with RFC854. This consists of an interactive menu form, and it enables you to change and
refer internal setup and to display status. To change the setting details, enter 'root' user name and password
at the time of login. Default ROOT password is set to null (line feed only).
DOS command prompt, type in [TELNET xxx.xxx.xxx.xxx (IP address)] and enter
Each printer model name will appear in [Model Name].
For the detailed settings of [1:Setup TCP/IP], refer to [7.4.8 Setting/Displayed Items].
7.4.8 Setting/Displayed Items
The following table shows the settings and referable sections as well as various variables.
TCP/IP related settings
Variable identifier Default (Factory setting) Setting range
IP address 0.0.0.0 (Externally obtained) 0.0.0.0 ~ 255.255.255.255
Subnet mask 0.0.0.0 (Derived from IP address) 0.0.0.0 ~ 255.255.255.255
Gateway address 0.0.0.0 (Invalid) 0.0.0.0 ~ 255.255.255.255
RARP protocol ENABLE ENABLE/DISABLE
DHCP protocol ENABLE ENABLE/DISABLE
Keep alive time 180(sec) 30 ~ 300
Socket cancel Normal Normal / compatible
ROOT password NULL (No password) Up to 16 alphanumeric characters
Page 7-14 CG2 Series Operator Manual
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Section 7: Interface Specifications
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
7.4.9 Wireless LAN Setting
Item Default Setting range
WLAN 1 0: Infrastructure (use SSID)
1: Ad hoc
SSID “SATO” 1 ~ 32 characters (*4)
Channel 11 1 ~ 11 (*2)
WLAN Authentication 0 0: Open System
1: Shared Key
Security Mode 0 0: Not used
1: WEP
2: WPA
3: WPA2
4: DynamicWEP
Configure WEP Key
(Set this item when
encrypting with WEP
key)
Configure WPA
(Set this item when using
WPA/WPA2)
Configure 802.1x
(Set this item when using
802.1x authentication)
WEP Key1 “”(NULL) 40 bit WEP: (*1)
WEP Key2 “”(NULL)
WEP Key3 “”(NULL)
WEP Key4 “”(NULL)
WEP Key Index 1 1 ~ 4
WPA Authentication 0 0: PSK
WPA PSK Mode 0 0: TKIP
WPA PSK “”(NULL) 8 ~ 63 characters (*4)
EAPMode 0 0: EAP not used
EAP User Name “”(NULL) 1 ~ 63 characters (*4)
EAP Password “”(NULL) 0 ~ 32 characters (*4)
5 characters
10-digit HEX code
104 bit WEP:
13 characters
26-digit HEX code
1: EAP(IEEE802.1X)
1: AES
1: Reserved
2: EAP-TLS
3: EAP-PEAP
4: Reserved
5: EAP-LEAP
6: EAP-TTLS
EAP Cert Key Password “”(NULL) 0 ~ 32 characters (*4)
CG2 Series Operator Manual Page 7-15
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Section 7: Interface Specifications
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
Other Wireless LAN settings
Item Default Setting range
Network IP Setup Method 0 0: DHCP/BOOTP disabled
1:DHCP/BOOTP enabled
Rarp 0 0: RARP disabled
1: RARP enabled
Local IP address 192 168 001 001 000 000 000 000 ~ 255 255 255 255
Subnet Mask 255 255 255 000 000 000 000 000 ~ 255 255 255 255
Gateway Address 000 000 000 000 000 000 000 000 ~ 255 255 255 255
FTP Ftp Disc Time-out 030 30 ~ 500 (sec)
RAWTCPServer Raw Disc Time-
out
LDP Lpd Disc Time-out 030 30 ~ 500 (sec)
0300 0 ~ 3600 (sec)
*1 Acceptable HEX or ASCII code to input. Case-sensitive for ASCII code, on the other hand, HEX code is
not.
*2 Regarding Channel, the setting range varies depending on the destination of the printer.
*3 AironetExtension (Setting to send KEY continuously from AP) is not supported.
*4 Alphanumeric and symbols excluding [,] (comma) and [“] (double quotation).
[Certification]
Certificate is required for 802.1x authentication. There are two types of certificate such as Client Certificate
and Root Certificate, and each of them is downloadable from its own website only. Time-out at the time of
import is 10 seconds.
[Corresponding certification format]
• CA root certificate : X.509(cer, DER, PEM)
• Client certificate : PKCS#12(pfx, p12), X.509(cer, DER, PEM)
• Secret key : Key
* When the client certificate file is in PKCS#12 format, leave [secret key file name] blank.
Page 7-16 CG2 Series Operator Manual
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Section 7: Interface Specifications
*1
*2
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
[Connectable combination]
Security IEEE 802.11 IEEE 802.11i Encryption
None None None None
WEP Open System None WEP key
Shared Key None
WPA None PSK TKIP
EAP-LEAP
EAP-TLS
EAP-PEAP
EAP-TTLS
WPA2 None PSK AES
EAP-LEAP
EAP-TLS
EAP-PEAP
EAP-TTLS
Dynamic WEP Open System EAP-LEAP WEP key
EAP-TLS
EAP-PEAP
EAP-TTLS
Shared Key EAP-LEAP
EAP-TLS
EAP-PEAP
EAP-TTLS
*1 The following items should be specified for WPA-IEEE802.1x (TKIP).
Security Mode : WPA
WPA Authentication : EAP(IEEE802.1x)
WPA PSK Mode : TKIP
EAP Mode : EAP-LEAP / EAP-TLS / EAP-PEAP / EAP-TTLS
EAP User Name : (user name)
EAP Password : (password)
*2 The following items should be specified for WPA2-IEEE802.1x (AES).
Security Mode : WPA2
WPA Authentication : EAP(IEEE802.1x)
WPA PSK Mode : AES
EAP Mode : EAP-LEAP / EAP-TLS / EAP-PEAP / EAP-TTLS
EAP User Name : (user name)
EAP Password : (password)
For WPA-802.1x authentication, it is not necessary to set [WPA-PSK Setting].
Pre-Shared Key setting of [WPA-PSK Setting] must be configured when WPA mode is set to “PSK”. Match
“Data encryption: AES / TKIP” of [WPA Setting] with data encryption setting of access point. You cannot
establish the connection to the access point if data encryption setting is set to “AUTO”(TKIP / AES Autodetect).
CG2 Series Operator Manual Page 7-17
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Section 7: Interface Specifications
7.4 LOCAL AREA NETWORK (LAN) ETHERNET AND WIRELESS LAN (cont’d)
[Restrictions]
1) Not supporting Atheros SuperG and XR.
2) Extended Aironet is not supported.
3) When AdHoc is in use, baud rate will be based on IEEE802.11b.
4) When AES is in use, the connection to AP by Broadcom will be unstable.
This is because Broadcom is equipped with AES based on 802.11Draft.
5) There is no guarantee of proper operation for DSA authentication of EAP-TLS.
Notes
For Both On-board LAN and Wireless LAN Interface
1) For the detailed On-board LAN/Wireless LAN interface settings, refer to the included [Setup Guide] and
the Network Utility of [SATO Accessory CD-ROM].
2) To open/close Print data port (Port1024), Status port (Port1025) or Sending/Receiving port (Port9100),
make sure to close and open the port at intervals of approximately 150ms to 200ms. If you don't have
enough time from closing to opening the port, it may result in double connection.
If the host requests the connection to the port already connected (Port1024, Port1025 or Port9100), the
printer accepts the request (establishing double connection); however, the printer disconnects the second
connection immediately.
For Wireless LAN Interface
1) Communication range and transmission rates between the host computer and the printer (Wireless LAN
board) may change depending on the operating environment and conditions of radio waves.
2) In Infrastructure mode, the best operating environment and conditions of the radio field strength is Medium
level (50 to 75%) or higher.
3) Communication data may be lost under the inappropriate circumstances for radio waves such as the
mobile computing type of environment and actual operating conditions.
4) When multiple wireless network groups are nearby, the frequency for the channel of each group has to be
5 or higher.
For example: When the channel of Group1 is [1], set the channel of Group2 to [6] or higher.
5) In 802.11 Ad hoc mode for wireless LAN board, LED will light constantly once the connection to PC is
established. If the wireless LAN board is reset and the connection to PC is not established, LED will not
light.
For On-board LAN Interface
1) Do not connect and disconnect the LAN cable while starting up the printer. Restart the printer with which
you are having a communication error due to connection/disconnection of the LAN cable.
Page 7-18 CG2 Series Operator Manual
Page 95
APPENDIX
The following information is provided:
• 8.1 Optional Accessories - Cutter
• 8.2 Optional Accessories - Dispenser
• 8.3 Positions of sensors and options
• 8.4 15mm (0.6”) Wide Wristband
Section 8: Appendix
• 8.5 Operation Mode Selection
• 8.6 Base Reference Point
• 8.7 Offset position Adjustment
• 8.8 Paper End
• 8.9 Ribbon End
CG2 Series Operator Manual Page 8-1
Page 96
Section 8: Appendix
Backing paper
Cut Position
Label
Cut Position
Label
Figure 1
Cut prohibited zone
(1mm, 0.04”)
Perforated line
Figure 2
Fold perforation
25 mm, 0.98”
4 mm, 0.15”
8.1 OPTIONAL ACCESSORIES - CUTTER
The cutter should only be installed by SATO qualified servicing personnel.
8.1.1 To route the media when the cutter is installed
Loading of the media for cutter unit is similar to the usual procedure as explained in Section 2.3 Loading
Labels or Tags.
8.1.2 Cut position Adjustment
• Cutting of Labels
The correct cutting position is at the label gap. Cutting
onto the label must be avoided because the label
adhesive that accumulates on the blade will affect cutter
sharpness.
• Cutting Media with Perforation
As for media with perforation, cutting on or in front of
the perforated lines is prohibited. Cutting in those
locations could cause the media to jam and the printer to
malfunction.
The perforated line +1 mm (+0.04”) is the cut prohibited
zone (see Figure 1).
The folded perforated line +4 to +25 mm (+0.15” to
+0.98”) of fan-folded paper is the cut prohibited zone
(see Figure 2).
Page 8-2 CG2 Series Operator Manual
Page 97
8.1 OPTIONAL ACCESSORIES - CUTTER (cont’d)
Yellow microdriver
For cut position adjustment
123
—
321
654
—
456
8.1.2 Cut position Adjustment (cont’d)
If the cutting position is not at the regular position as
mentioned, use the Phillips tip of the yellow microdriver
attached to the side of the media holder to adjust the
potentiometer VR3 located at the bottom right of the front panel
for the cut position.
Turn left: The cut position moves in the opposite direction of
the printing direction.
Turn right: The cut position moves in the same direction as
the printing direction.
Section 8: Appendix
8.1.3 Cutter replacement
Over time, the cutter loses its cutting ability and begins to show
signs of wear.
Replace the cutter unit when the blade becomes blunt and cut
edges are rough. (Please contact an authorized SATO
Representative for replacement.)
CG2 Series Operator Manual Page 8-3
Page 98
Section 8: Appendix
1
2
1
Pressure
bracket
Dispenser bar
Dispenser unit
Media guides
Dispenser bar
8.2 OPTIONAL ACCESSORIES - DISPENSER
Dispenser should only be installed by SATO qualified servicing personnel.
8.2.1 To route the label when the dispenser is installed
1.
With the power supply off, pull the cover open/close
latches on both sides of the printer toward you to unlock
the top cover, and then open the top cover. Make sure
that the cover rests firmly so that it will not fall forward
and injure your hands.
2. With your thumbs positioned on the two corners of the
pressure bracket, push the pressure bracket up and
pull it forward to open the pressure bracket.
3. Peel off the first two leading labels from the liner (back-
ing paper) and then load the label roll on the media
holder.
After pulling out the leading liner (backing paper), pass
the liner (backing paper) through the media guides and
then pass over the dispenser bar so as to cover it. Then
pass the liner (backing paper) under the pressure
bracket as shown.
4. If the paper is not taut, roll the paper on the media
holder so that the paper is taut.
Next, tightly close the pressure bracket with the liner
(backing paper) passing through it.
Page 8-4 CG2 Series Operator Manual
Page 99
8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d)
Output label
Output
backing
paper
Yellow microdriver
For label dispensing stop position adjustment
5.
Close the top cover until it clicks into position.
6. After turning on the label, turn on the power.
The printer is online and the ON LINE (POWER)
indicator lights green.
When the printer is ready, press the FEED/LINE button
to output an empty label and stop at the dispenser. This
procedure is to ensure that the label is loaded correctly.
Section 8: Appendix
8.2.2 Stop position Adjustment
Normally, the label is dispensed to the point where 2 or
3mm (0.08” or 0.1”) of the label remain on the liner (backing
paper).
If the label is not dispensed at the regular position, use the
Phillips tip of the yellow microdriver attached to the side of the
media holder to adjust the potentiometer VR3 located at the
bottom right of the front panel for the label dispensing stop
position. After adjusting the stop position, dispense two or
three labels to fix the stop position.
Turn left: The stop position moves in the opposite direction
of the printing direction.
Turn right: The stop position moves in the same direction as
the printing direction.
Notes:
• There may be cases when the dispenser does not function
properly due to the thickness of the labels used.
• The Dispenser unit is effective for label pitch 22 to 100 mm
(0.86” to 3.9”). However, the label size limitation may vary
with application conditions.
• Labels over 100mm (3.9”) may curl at dispenser due to the
nature of the material. There is no remedy for this.
CG2 Series Operator Manual Page 8-5
Page 100
Section 8: Appendix
7.5mm~31.5mm (0.29”~1.24”)
5.5mm (0.22”)
47.8mm
(1.88”)
I-Mark sensor
(paper end)
Gap sensor
(Center hole)
32.3mm
(1.27”)
12.9mm
(0.51”)
18.0mm
(0.71”)
21.4mm
(0.84”)
Print head
Dispenser
Cutter
Tear-off
8.3 POSITIONS OF SENSORS AND OPTIONS
Only Center hole sensor and Gap sensor are in common use. No sensors interfere with one another.
Page 8-6 CG2 Series Operator Manual
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