Samsung SNP-5321, SNP-5321H User Manual

NETWORK CAMERA

User Manual

SNP-5321/SNP-5321H

Network Camera

User Manual

Trademark

The name of thi s product is the reg istered tradema rk of Samsung Techwin C o., Ltd. Other trad emarks mention ed in this manual are th e registered trad emark of their resp ective company.

Restriction

Samsung Techwi n Co., Ltd shall reser ve the copyrigh t of this document. U nder no circumst ances, this docu ment shall be reproduced, distributed or changed, partially or wholly, without formal authorization of Samsung Techwin.

Disclaimer

Samsung Techwi n makes the best to ver ify the integri ty and correct ness of the conten ts in this document , but no formal guar antee shall be provi ded. Use of this do cument and the subse quent results sha ll be entirely on the u ser’s own responsib ility. Samsung Techwi n reserves the ri ght to change the con tents of this docum ent without prio r notice.

Design and specifications are subject to change without prior notice.

The initi al administra tor ID is “admin” a nd the passwor d should be set wh en logging in for t he first time.

Please ch ange your pass word every thr ee months to saf ely protect p ersonal inf ormation and t o prevent the damage of the information theft. Please, t ake note that it ’s a user’s respo nsibility fo r the securit y and any other pr oblems cause d by mismanaging a password.

is the regist ered logo of Samsun g Techwin Co., Ltd.

overview

IMPORTANT SAFETY INSTRUCTIONS

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings, Install in accordance with the manufacturer’s

instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized

plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/ accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by

the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lighting storms or when unused for

long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. This product is intended to be supplied by Power Unit marked “Class 2” or “LPS” and

rated 24 Vac(50 or 60 Hz), min. 1.0 A. (SNP-5321)

16. This product is intended to be supplied by Power Unit marked “Class 2” or “LPS” and

rated 24 Vac(50 or 60 Hz), min. 2.9 A. (SNP-5321H)

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overview

WARNING

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.

To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN

CAUTION

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

: TO REDUCE THE RISK OF ELECTRIC SHOCK.

DO NOT REMOVE COVER (OR BACK).

NO USER SERVICEABLE PARTS INSIDE.

EXPLANATION OF GRAPHICAL SYMBOLS

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

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Battery

Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

CAUTION

Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

The CVBS out terminal of the product is provided for easier installation, and is not recommended for monitoring purposes.

Please use the input power with just one camera and other devices must not be connected.

The ITE is to be connected only to PoE networks without routing to the outside plant.

● OVERVIEW

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overview

Please read the following recommend safety precautions carefully.

yDo not place this apparatus on an uneven surface. yDo not place this apparatus near conductive material. yDo not attempt to service this apparatus yourself. yDo not install near any magnetic sources. yDo not block any ventilation openings. yDo not place heavy items on the product. yDo not expose the camera to radioactivity.

User’s Manual is a guidance book for how to use the products. The meaning of the symbols are shown below.

yReference : In case of providing information for helping of product’s usages yNotice : If there’s any possibility to occur any damages for the goods and

human caused by not following the instruction



Please read this manual for the safety before using of goods and keep it in

the safe place.

6_ overview

CONTENTS

OVERVIEW

INSTALLATION &

CONNECTION

NETWORK CONNECTION

AND SETUP

3 Important Safety Instructions 9 Product Features 10 Recomended PC Specifications 11 Recomended SD/SDHC/SDXC

Memory Card Specifications

11 NAS recommended specs 12 What’s Included 14 At a Glance (SNP-5321) 17 At a Glance (SNP-5321H)

22 Connecting with other Device 25 Installation 37 Inserting/Removing a SD Memory

Card

39 Memory Card Information

(Not Included)

40 Connecting the Camera Directly

to Local Area Networking

41 Connecting the Camera Directly

to a DHCP Based DSL/Cable Modem

42 Connecting the Camera Directly

to a PPPoE Modem

43 Connecting the Camera to a

Broadband Router with the PPPoE/Cable Modem

44 Buttons used in IP Installer 45 Static IP Setup 49 Dynamic IP Setup 50

Port Range Forward (Port Mapping) Setup

52 Connecting to the Camera from a

Shared Local PC

52 Connecting to the Camera from a

Remote PC via the Internet

● OVERVIEW

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overview

WEB VIEWER

SETUP SCREEN

APPENDIX

142

53 Connecting to the Camera 54 Password setting 55 Login 56 Installing STW WebViewer Plugin 58 Using the Live Screen 63 Playing the recorded video

70 Setup 70 Basic Setup 80 PTZ setup 90 Video & Audio setup 103 Network Setup 112 Event Setup 118 NAS (Network Attached Storage)

guide

135 System Setup 141 Viewing profile information

142 DIP Switch Setting 144 Camera Wiring 145 Specification 150 Product Overview 152 Troubleshooting 154 Open Source Announcement

8_ overview

PRODUCT FEATURES

• HD Video Quality

• Multi-Streaming

This network camera can display videos in different resolutions and qualities simultaneously using different CODECs.

• Web Browser-based Monitoring

Using the Internet web browser to display the image in a local network environment.

• Alarm

If an event occurs, the camera sends the relevant videos to the e-mail address or the FTP server registered by the user, saves them in an SD card or NAS, or sends the signal to the alarm output terminal.

• Tampering Detection

Detects tempering attempts on video monitoring.

• Motion Detection

Detects motion from the camera’s video input.

• Intelligent Video Analysis

Analyzes video to detect logical events of specified conditions from the camera’s video input.

• Face Detection

Detects faces from the camera’s video input.

• Audio Detection

Detects sound louder than a certain level specified by user.

• Auto Detection of Disconnected Network

Detects network disconnection before triggering an event.

• ONVIF Compliance

This product supports ONVIF Profile-S. For more information, refer to www.onvif.org.

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overview

RECOMENDED PC SPECIFICATIONS

• CPU : Intel Core 2 Duo 2.6 GHz or higher (for using 1280x1024 30 fps) Intel Core i7 2.8 GHz or higher (for using 1280x1024 60 fps)

Web Plug-in is optimized to SSE 4.1 Instruction Set.

• Resolution : 1280X1024 pixels or higher (32 bit color)

• RAM : 2GB or higher

• Supported OS : Windows XP / VISTA / 7 / 8 / 8.1, MAC OS X 10.7 / 10.8

• Supported Browser : Microsoft Internet Explorer (Ver. 8~11),

Mozilla Firefox (Ver. 9~19), Google Chrome (Ver. 15~32), Apple Safari (Ver. 6.0.2(Mac OS X 10.8, 10.7 only), 5.1.7) *Mac OS X Only

Windows 8 is supported only in the Desktop mode.

Neither a beta test version unlike the version released in the company website nor the developer version will

be supported. It is recommended to connect to IPv6 in Windows 7.

The camera does not support Internet Explorer Compatability View settings.

For Mac OS X, only the Safari browser is supported.

• Video Memory : 256MB or higher

If the driver of the video graphic adapter is not installed properly or is not the latest version, the

video may not be played properly.

For a multi-monitoring system involving at least 2 monitors, the playback performance can be

deteriorated depending on the system.

It is advisable to use Intel Core 2 Duo 2.93GHz or higher in a multi-browser environment.

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RECOMENDED SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS

• Recommended capacity : 4GB ~ 64GB

• For your camera, we recommend you use a memory card from the following manufacturers: SD/SDHC/SDXC Memory Card : Sandisk, Transcend

• For the framerate below 30 fps, it is recommended to use the specification memory card of Class 6 or higher.

• For the framerate over 31 fps, it is recommended to use the specification memory card of Class 10 UHS or higher.

NAS RECOMMENDED SPECS

• Recommended capacity : 200GB or higher is recommended.

• Simultaneous access : One unit of NAS can accept a maximum of sixteen camera accesses.

• For this camera, you are recommended to use a NAS with the following manufacturer’s specs.

Recommended products Available sizes

Netgear NAS A maximum of 16 cameras can access simultaneously.

Synology NAS A maximum of 16 cameras can access simultaneously.

When you use Netgear’s NAS equipment, do not allocate the capacity for use.

If you use NAS equipment for purposes other than video saving, the number of accessible

cameras may be reduced.

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overview

WHAT’S INCLUDED

Please check if your camera and accessories are all included in the product package.

Appearance Item Name

Camera 1

Quantity

Description Model Name

Instruction book,

Installer S/W CD

Quick Guide

(Optional)

Warranty card

(Optional)

Cable for the testing

monitor

Installation base 1

Tapping Screw 4

Used to test the camera

connection to a portable display

device

If installing it indoors or in a

ceiling housing

Used for installation on the

ceiling

SNP-5321 or

SNP-5321H

SNP-5321

12_ overview

Appearance Item Name

Quantity

Description Model Name

Template 1 Product installation guide

Insulation Sheet 1

Hexagon screw 3

Use when installing the camera

at highly humid place

Used for attaching the

installation base to the camera

Used for fixing the installation

L Wrench 1

base after attaching it to the

camera

Installation base 1 Bracket for mounting outdoors

Waterproofing accessory 1

Install and use where there is

high humidity.

● OVERVIEW

SNP-5321

SNP-5321H

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overview

AT A GLANCE (SNP-5321)

Appearance

Inside

Item Description

Main unit

Dome Cover Dome cover for the lens and unit protection.

Reset Button

SD Memory Card

Compartment

Protects the internal PTZ mechanism from the direct sunlight or external impact.

Pressing and holding this button for about 5 seconds will reset all camera settings to the factory default.

Compartment for the SD memory card.

c d

14_ overview

Bottom View of Installation Base

Inner View of Installation Base

a c

● OVERVIEW

SW1

UART RS-422 ON RS-485 OFF

Switch No.4 : Not used Pin

2 3 4

1 2 3

Termination NOT Termination Termination

OFF

OFFOFF ON ON

AC- FG AC-

Item Description

Communications

Ports

Audio Input Port Used to connect the audio input cable.

Audio Output Port Used to connect the audio output cable.

Video Out Port Analog video output port. (for installation)

Used for RS-485/422 communications.

D+ D- TXD+ TXD-GND

AUDIO OUTAUDIO IN

2.NC

2.NO

2.COM

1.NO 1.NCIN1 IN2 GND IN3 IN4

1.COM

GND

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overview

Item Description

Alarm I/O Port Used to connect the alarm I/O cable.

Communications

Setup Switch

Network

Connections

Power Port Used to connect the power.

Set communication protocol (RS-486/422) and indicate whether to terminate.

You can use a PoE+ or an Ethernet cable to connect this terminal to the network.

16_ overview

AT A GLANCE (SNP-5321H)

Appearance

Item Description

Main unit

Dome Cover Dome cover for the lens and unit protection.

Safety Cable The cable prevents the product from dropping during installation.

Protects the internal PTZ mechanism from the direct sunlight, rain or external impact.

● OVERVIEW

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overview

Inside

Item Description

Reset Button

SD Memory Card

Compartment

a b

Pressing and holding this button for about 5 seconds will reset all camera settings to the factory default.

Compartment for the SD memory card.

18_ overview

Bottom View of Installation Base

Inner View of Installation Base

a c

● OVERVIEW

AC- FG AC-

Item Description

Communications

Ports

Audio Input Port Used to connect the audio input cable.

Audio Output Port Used to connect the audio output cable.

Video Out Port Analog video output port. (for installation)

Used for RS-485/422 communications.

D+ D- TXD+ TXD-GND

AUDIO OUTAUDIO IN

2.NC

2.NO

2.COM

1.NO 1.NCIN1 IN2 GND IN3 IN4

1.COM

GND

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overview

Item Description

Alarm I/O Port Used to connect the alarm I/O cable.

Communications

Setup Switch

Network

Connections

Power Port Used to connect the power.

Set communication protocol (RS-486/422) and indicate whether to terminate.

You can use a PoE+ or an Ethernet cable to connect this terminal to the network.

20_ overview

installation & connection

`Camera Wiring Interface Board

For the camera wiring, please refer to the picture below.

Refer to Control Signal

Connection Diagram

D+ D- TXD+ TXD- GND

Communications

(SNP-5321 : AC 24V, 2.5A/

SNP-5321H : AC 24V, 3A)

Power Input

Ground

Select Normal Open in the setup menu.

Select Normal Close from the Setup menu.

The maximum capacity of the alarm output terminal is 30V DC/2A, 125V AC/0.5A and 250V

AC/0.25A.

When connecting alarm input and output cables, be sure to connect one cable to each

terminal respectively.

To connect products over the camera’s capacity, please use an additional relay device.

If power and GND cables are connected inappropriately to the NC/NO or COM port, a fire or

breakdown of equipment may occur.

Audio INAudio

D+ D- TXD+ TXD- GND

AC- FG AC-

Power Supply

ETHERNET

The sensor input is activated during a short for contact type, or when it is at “Low” level for

the active type.

The sensor input is activated when open for the contact type or when in high impedance

state (open collector) for the active type.

Video

Output

OUT

Alarm

2.NC

2.NO

AUDIO OUTAUDIO IN

2.COM

1.NO 1.NCIN1 IN2 GND IN3 IN4

1.COM

GND

● INSTALLATION & CONNECTION

Alarm output

Alarm Input

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installation & connection

CONNECTING WITH OTHER DEVICE

Preparing Adapter and Cable

Connect the camera to the power adaptor. Then, plug the power cord of the adaptor to the wall

outlet.

AC- FG AC-

D+ D- TXD+ TXD-GND

AUDIO OUTAUDIO IN

GND

1.COM

1.NO 1.NCIN1 IN2 GND IN3 IN4

2.COM

2.NO

2.NC

Check out the rated voltage and current before making connections.

Rated Power Allowable Input Voltage Current Consumption

AC 24V AC 22V ~ 26V

If applied with both PoE+ and AC 24V power supplies, the device is powered from the first

engaged supply.

It is preferred to use single power supply of either one of PoE+ and AC 24V.

If connected to a switch device that provides PoE+ power, you don’t need to apply a power source

of AC 24V supply. Make sure the PoE device suffices PoE+ (IEEE 802.3at) specifications.

If your device is connected to the switch with the standard of PoE (IEEE 802.3af), then go to

the switch setup menu to “deactivate PoE”. For further information on switch device, refer to the manufacturer’s manual. It is recommended to use a cable that complies with the PoE+ spec.

If you use a PoE+ as a power, the boot time may vary depending on a switch model (by channel)

or a maker (as PoE+ connection time is included.).

(SNP-5321 : AC 24V, 2.5A/

SNP-5321H : AC 24V, 3A)

22_ installation & connection

Electrical Resistance of Copper Wire at [20°C (68°F)]

Copper Wire Gauge (AWG) #24(0.22mm2) #22(0.33mm2) #20(0.52mm2) #18(0.83mm2)

Resistance (Ω/m) 0.078 0.050 0.030 0.018

Drop Voltage (V/m) 0.028 0.018 0.011 0.006

Recommended Distance (m) Less than 20 Less than 30 Less than 30 Less than 30

As shown in the table above, you may encounter a voltage-sag depending on the wire length.

If you use an excessively long wire for camera connection, the camera may not work properly.

Camera Operating Voltage: AC 24V±10%

Voltage drop measurements on the chart above may vary depending on the type and manufacture of

the copper cable.

Ethernet Connection

Connect the Ethernet cable to the local network or to the Internet.

● INSTALLATION & CONNECTION

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installation & connection

Connecting the installation monitor

Connect the cable to the camera’s rear video output terminal and the installation monitor’s video input terminal.

GND

1.COM

1.NO 1.NCIN1 IN2 GND IN3 IN4

2.COM

2.NO

2.NC

AUDIO OUTAUDIO IN

D+ D- TXD+ TXD-GND

AC- FG AC-

The wiring varies depending on your monitor type and peripheral devices; please refer to the user manual

for each device. Please make sure the monitor and camera are turned off when connecting them.

This product is a network camera that transfers video over a network; the video output terminal is

used to set the imaging range of the camera at installation.

Using the terminal for monitoring purposes may cause problems such as degradation in video

quality.

It is not suitable for 24-hour monitoring using professional CRT monitors or TFT/LCD portable

monitors.

Use the network transfer screen for 24-hour monitoring and storage.

Monitor

24_ installation & connection

INSTALLATION

Preparing & Installing Camera Bracket

For installation guidelines for brackets and housings, refer to the installation manual that is enclosed with the bracket or housing.

`Available Bracket Models

Model Item SNP-5321 SNP-5321H

SHP-3701H Outdoor Housing

-SHP-3701F Ceiling-mount Housing

SBP-301HM3 Hanging Mount

SBP-300WM1

SBP-300WM

SBP-300CM Ceiling Mount

SBP-300LM Parapet Mount

SBP-300KM Corner Mount

SBP-300PM Pole Mount

See “Optional Accessories for Installation” for the appearance of each bracket (unbundled).

(page 33)

Wall Mount

Yes

● INSTALLATION & CONNECTION

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installation & connection

Installing by surface attachment

SNP-5321H cannot be installed on the surface of a wall or ceiling.

`Attaching Template & Installing installation base

1. Attach the provided template on the ceiling. Based on the template, drill a 86mm

hole in the ceiling and arrange the wires through the hole.

2. Install installation base as shown.

3. Before installing the exposed bracket, open the hinged door at the bottom of the

bracket as shown in the picture. Hold the knob on the hinged door to open it.

In the case of installing the camera at highly humid place, install it on the ceiling after attaching

the enclosed insulation sheet on the back of install base.

Template

26_ installation & connection

Insulation Sheet

`Connect Terminal Wires

1. Connect the cables to the terminal block on the hinged door. Refer to “Camera Wiring Interface Board”. (page 21)

2. Once the wiring is complete, close the hinged

door.

Do not connect the camera to a power outlet until the

installation is complete. Supplying power while the installation is in progress may cause fire or damage the product.

`Connecting Camera Safety Cable and Attaching Camera

1. First, as shown in the left hand picture, pull out the safety cable from the base and

then hook it to the mount. The safety cable is coiled inside the base.

To attach the camera to the mount, refer to the alignment guide marks as shown in the picture.

2. Carefully attach the camera to the mount following the alignment guide marks as shown in the picture.

Direction Guides

Align the Direction Guides

● INSTALLATION & CONNECTION

Make sure to hook the camera’s safety cable to the mount before proceeding. Otherwise you may

be exposed to serious injury caused by the camera falling.

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installation & connection

- To attach or detach the camera, refer to the picture.

• Attaching the Camera : Push up the camera unit and rotate it clockwise until

it cannot be rotated anymore, as shown in the figure. After rotation, fasten the screws assembled to the install base.

< To Attach the Camera >

• Detaching the Camera : Unfasten the screws as shown in the figure, push in the

hook, and rotate it counterclockwise. (The screws are not completely disassembled.) When the hook does not rotate any more, pull down the camera unit and separate it.

28_ installation & connection

< To Detach the Camera >

Installing by wall mount

하우징 또는 마운트

BUSH

인터페이스

`Fix the installation base with the bracket

1. Fix the base with the bracket by turning it

clockwise.

2. As shown in the picture below, gently press and lift up the handle of the hinged door on the bottom of the installation base. Please refer to the “Camera Wiring Interface Board” on page 21, connect the wires.

Do not connect the camera to a power outlet until the

installation is complete. Supplying power while the installation is in progress may cause fire or damage the product.

Check cable connection method and install.

Note that BUSHINGs are provided for outdoor

installations where exposed to a moisture condition through the PIPE or MOUNT, install the HOUSING using the BUSHING to prevent moisture entering.

Apply grease of proper dose on the BUSHING

before assembling, and run cables through each hole of the bushings. Use PINS to stop up empty holes having no cable running. Assemble the BUSHING to the top side of HOUSING’s inside

as shown in the diagram below. At the moment, apply pressure evenly on the BUSHING to secure it tightly to the HOUSING as shown in the diagram.

● INSTALLATION & CONNECTION

POE+ 또는 이더넷 케이블

POE+ or Ethernet cable

POWER

POWER (AC24V)

(AC24V)

기타 케이블

인터페이스

INTERFACE

핀

BUSH

하우징

HOUSING OR

또는 마운트

MOUNT

ETC CABLE

BUSH

하우징

HOUSING

BUSH

English _29

installation & connection

3. Connect the camera safety wire to the installation base.

Safety Cable

4. Assemble Camera and Installation Base

Assemble the installation base and camera by matching the installation direction guides.

30_ installation & connection

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