Page 1
User’s Guide
Basic
ML-451x Series
ML-501x Series
imagine the possibilities
This guide provides information concerning installation, basic operation and troubleshooting on
windows.
Page 2
Contents
2
1. Introduction
5 Key benefits
7 Features by models
8 Useful to know
9 About this user’s guide
10 Safety information
16 Machine overview
19 Control panel overview
21 Turning on the machine
22 Installing the driver locally
23 Reinstalling the driver
2. Menu overview and basic setup
3. Maintenance
54 Ordering supplies and accessories
55 Available supplies
56 Available accessories
58 Available maintenance parts
59 Redistributing toner
61 Replacing the toner cartridge
63 Replacing the imaging unit
65 Upgrading a memory module
66 Installing a mass storage device
67 Replacing the stapler cartridge
68 Monitoring the supplies life
69 Setting the toner low alert
70 Cleaning the machine
25 Menu overview
31 Printing a demo page
32 Changing the display language
33 Media and tray
44 Basic printing
50 Using USB memory device
4. Troubleshooting
74 Tips for avoiding paper jams
75 Clearing paper jams
91 Understanding the status LED
93 Understanding display messages
Page 3
Contents
5. Appendix
106 Specifications
116
117 Regulatory information
125 Copyright
3
Page 4
1. Introduction
This chapter provides information you need to know before using the
machine.
•Key benefits 5
•Features by models 7
•Useful to know 8
• About this user’s guide 9
• Safety information 10
• Machine overview 16
• Control panel overview 19
• Turning on the machine 21
• Installing the driver locally 22
• Reinstalling the driver 23
Page 5
Key benefits
Environmentally friendly
• To save toner and paper, this machine supports Eco feature.
• To save paper, you can print multiple pages on one single sheet of
paper (see Advanced Guide).
• To save paper, you can print on both sides of the paper (doublesided printing) (see Advanced Guide).
• To save electricity, this machine automatically conserves electricity
by substantially reducing power consumption when not in use.
Print with excellent quality and speed
- For duplex printing, 27 ipm (A4) or 28 ipm (Letter).
For ML-501x Series:
- For single-side printing, 48 ppm (A4) or 50 ppm (Letter).
- For duplex printing, 31 ipm (A4) or 32 ipm (Letter).
Convenience
• Samsung Easy Printer Manager and Samsung Printer Status (or Smart
Panel) are programs that monitors and informs you of the machine’s
status and allows you to customize the machine’s settings (see
Advanced Guide).
• AnyWeb Print helps you screen-capture, preview, scrap, and print
the screen of Windows Internet Explorer more easily, than when you
use the ordinary program (see Advanced Guide).
• You can print with a resolution of up to 1,200 x 1,200 dpi effective
output.
• Fast, on-demand printing.
For ML-451x Series:
- For single-side printing, 43 ppm (A4) or 45 ppm (Letter).
Page 6
Key benefits
Wide range of functionality and application support
• Supports various paper sizes (see "Print media specifications" on page 108).
• Print watermark: You can customize your documents with words, such as “Confidential” (see Advanced Guide).
• Print posters: The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then
be taped together to form a poster (see Advanced Guide).
• You can print in various operating systems (see "System requirements" on page 111).
• Your machine is equipped with a USB interface and/or a network interface.
Expand your machine’s capacity
• This machine has an extra memory slot for adding more memory (see "Available accessories" on page 56).
Page 7
Features by models
Some features and optional accessories may not be available depending on model or country, see chart below.
Features ML-451x Series ML-501x Series
Hi-Speed USB 2.0 ● ●
IEEE 1284 parallel connector
a
○ ○
Network Interface Ethernet 10/100/1000 Base TX wired LAN ● ●
Eco printing ● ●
Duplex (2-sided) printing ● ●
USB memory interface ●
Memory module (512 MB) ○ ○
Optional tray ○ ○
Mass Storage Device ○
Multbin Mailbox ○
Finisher (Stacker & Stapler) ○
Short Stand ○
a. If you use the parallel port, you cannot use the USB cable.
( ●: Included, ○: Optional, Blank: Not available)
Page 8
Useful to know
The machine does not print.
• Open the print queue list and remove the document from
the list (see "Canceling a print job" on page 45).
• Remove the driver and install it again (see "Installing the
driver locally" on page 22).
• Select your machine as your default machine in your OS.
Where can I purchase accessories or supplies?
• Inquire at a Samsung distributor or retailer.
• Visit www.samsung.com/supplies. Select your country/
region to view product service information.
A paper jam has occurred.
• Open and close the front door.
• Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing
paper jams" on page 75).
Printouts are blurry.
• The toner level might be low or uneven. Shake the toner
cartridge to redistribute the toner that remains in the
cartridge.
• Try a different print resolution setting.
• Replace the toner cartridge.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual
and troubleshoot accordingly (see "Understanding the
status LED" on page 91).
Where can I download the machine’s driver?
• Visit www.samsung.com/printer to download the latest
machine’s driver, and install it on your system.
Page 9
About this user’s guide
1. Introduction
9
This user's guide provides information for your basic understanding
of the machine as well as detailed steps to explain machine usage.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the
troubleshooting chapter.
• Terms used in this user’s guide are explained in the glossary
chapter.
• All illustrations in this user’s guide may differ from your machine
depending on its options or model you purchased.
• The screenshots in this user's guide may differ from your machine
depending on the machine’s firmware/driver version.
The procedures in this user’s guide are mainly based on Windows 7.
•
1
2
Icon Text Description
General icons
Gives users information to protect the
Caution
Note
machine from possible mechanical damage
or malfunction.
Provides additional information or detailed
specification of the machine function and
feature.
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
Page 10
Safety information
1. Introduction
10
These warnings and precautions are included to prevent injury to
you and others, and to prevent any potential damage to your
machine. Be sure to read and understand all of these instructions
before using the machine. After reading this section, keep it in a safe
place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
Warning
Caution
Do not attempt.
Hazards or unsafe practices that may result in
severe personal injury or death.
Hazards or unsafe practices that may result in
minor personal injury or property damage.
4
Warning
Operating environment
Do not use if the power cord is damaged or if the
electrical outlet is not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water,
small metal or heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke,
makes strange noises, or generates an odd odor,
immediately turn off the power switch and unplug the
machine.
• The user should be able to access the power outlet in
case of emergencies that might require the user to pull
the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by
a heavy object could result in electric shock or fire.
Page 11
Safety information
1. Introduction
11
Do not remove the plug by pulling on the cord; do not
handle the plug with wet hands.
This could result in electric shock or fire.
Caution
During an electrical storm or for a period of nonoperation, remove the power plug from the electrical
outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet
5
Caution
Do not allow pets to chew on the AC power, telephone
or PC interface cords.
This could result in electric shock or fire and/or injury to
your pet.
If the machine does not operate properly after these
instructions have been followed, unplug the machine
from all interface connections and request assistance
from qualified service personnel.
Otherwise, this could result in electric shock or fire.
Operating method
appears damaged, unplug the machine from all
interface connections and request assistance from
qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do
not attempt to force it in.
Call an electrician to change the electrical outlet, or this
could result in electric shock.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine
and paper tray.
You may get injured.
Page 12
Safety information
Do not block or push objects into the ventilation
opening.
This could result in elevated component temperatures
6
Installation / Moving
1. Introduction
12
which can cause damage or fire.
Be care when replacing paper or removing jammed
paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the
paper output area may get hot. Do not allow children to
touch.
Burns can occur.
When removing jammed paper, do not use tweezers or
sharp metal objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper
output tray.
It can damage the machine.
Warning
Do not place the machine in an area with dust, humidity,
or water leaks.
This could result in electric shock or fire.
Caution
Before moving the machine, turn the power off and
disconnect all cords.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with
1 person.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord
from the electrical outlet.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18
lbs), lift with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift
with 4 or more people.
The machine could fall, causing injury or machine
damage.
Page 13
Safety information
1. Introduction
13
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine
damage.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you
are using, contact the electrical utility company.
a
Use only No.26 AWG
necessary.
Otherwise, it can cause damage to the machine.
Do not put a cover over the machine or place it in an
airtight location, such as a closet.
If the machine is not well-ventilated, this could result in
fire.
or larger, telephone line cord, if
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2
meters (6 feet) with a 110 V machine, then the gauge
should be 16 AWG or larger.
Otherwise, it can cause damage to the machine, and
could result in electric shock or fire.
a. AWG: American Wire Gauge
7
Maintenance / Checking
Caution
Unplug this product from the wall outlet before
Make sure you plug the power cord into a grounded
electrical outlet.
Otherwise, this could result in electric shock or fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in
electric shock or fire.
cleaning the inside of the machine. Do not clean the
machine with benzene, paint thinner or alcohol; do not
spray water directly into the machine.
This could result in electric shock or fire.
When you are working inside the machine replacing
supplies or cleaning the inside, do not operate the
machine.
You could get injured.
Page 14
Safety information
Keep the power cable and the contact surface of the
plug clean from dust or water.
Otherwise, this could result in electric shock or fire.
8
Supply usage
1. Introduction
14
• Do not remove any covers or guards that are
fastened with screws.
• Fuser units should only be repaired by a certified
service technician. Repair by non-certified
technicians could result in fire or electric shock.
The machine should only be repaired by a Samsung
service technician.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by
yourself.
It can damage the machine. Call a certified technician
when the machine needs repairing.
To clean and operate the machine, strictly follow the
Caution
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge
or fuser unit.
This could cause an explosion or uncontrollable fire.
When changing the toner cartridge or removing
jammed paper, be careful not to let toner dust touch
your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
When storing supplies such as toner cartridges, keep
them away from children.
user's guide provided with the machine.
Otherwise, you could damage the machine.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause
damage to the machine.
In case of damage due to the use of recycled supplies, a
service fee will be charged.
Page 15
Safety information
When toner gets on your clothing, do not use hot water
to wash it.
Hot water sets toner into fabric. Use cold water.
1. Introduction
15
Page 16
Machine overview
9
1. Introduction
16
Accessories
Power cord Toner cartridge Imaging unit
Software CD
a. The software CD contains the printer driver and applications.
b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.
a
Quick installation guide
Misc. accessories
b
Page 17
Machine overview
1
2
6
7
8
13
14
3
5
4
9
10
11
12
16
15
17
18
10
1. Introduction
17
Front view
• This illustration may differ from your machine depending
on its model.
• Some features and optional goods may not be available
depending on model or country.
1 Finisher (Stacker &
10
Multi-purpose tray cover
Stapler)
Mailbox 11 USB memory port
2
3
Stapler cover 12 Front cover
4
Optional wireless cover 13 Control panel
5 Control board cover 14 Output tray
6
Short stand 15 Toner cartridge
7
Paper level indicator 16 Imaging unit
8
17
Multi-purpose tray paper width
Optional tray
guides
9
18
Multi-purpose tray paper
Tray1
extension
Page 18
Machine overview
11
1. Introduction
18
9
8
7
6
Rear view
• This illustration may differ from your machine depending
on its model.
• Some features and optional goods may not be available
depending on model or country.
1
2
1 Finisher cover (Stacker &
6
IEEE 1284 parallel connector
Stapler)
Rear cover 7 USB port
2
3
Mail cover 8 USB memory port
4
Power receptacle 9 Network port
5 Power-switch
3
5
4
Page 19
Control panel overview
1
2
4
5
10
9
8
7
6
3
This control panel may differ from your machine depending
on its model. There are various types of control panels.
1. Introduction
3
Confirms the selection on the
19
OK
display.
4
(Cancel)
Stops current operation.
12
Type A
5
(Power)
You can turn the power on and off
with this button. Or wake up from
the power save mode.
6
Shows the status of your machine
(Status
(see "Understanding the status LED"
LED)
7
on page 91).
Use the keypad to enter numbers
Numeric keypad
and characters.
8
Eco
Enters eco mode to reduce toner
consumption and paper usage (see
"Eco options" on page 49).
9
Arrows
Navigates available values by
moving to the next or previous
options.
1
2
Display
(Back)
Shows the current status and
prompts during an operation.
Sends you back to the upper menu
level.
10
(Menu)
Enters menu mode and scrolls
through the available menus.
Page 20
Control panel overview
13
Type B
1. Introduction
4
(Status LED)
Shows the status of your machine (see
"Understanding the status LED" on
page 91).
20
1
2
3
Display
(Cancel)
(Power)
Shows the current status and prompts
during an operation.
Stops current operation. The pop-up
window appears on the screen that the
user can stop or resume.
You can turn the power on and off with
this button. Or wake up from the
power save mode.
Page 21
Turning on the machine
Connect the machine to the electricity supply first.
1
1. Introduction
21
2
Turn the power switch on.
Page 22
Installing the driver locally
1. Introduction
22
A locally connected machine is a machine directly attached to your
computer using the cable. If your machine is attached to a network,
skip the following steps below and go on to installing a network
connected machine’s driver (see Advanced Guide).
• If you are a Macintosh, Linux, or Unix OS user, refer to the
Advanced guide.
• The installation window in this User’s Guide may differ
depending on the machine and interface in use.
•Selecting Advanced Installation > Custom Installation
allows you to choose which programs to install.
• Only use a USB cable no longer than 3 meters (118 inches).
14
Windows
The software CD should automatically run and an installation
window will appear.
Select Install Now.
3
Read License Agreement, and select I accept the terms of
4
the License Agreement. Then, click Next.
1
2
Make sure that the machine is connected to your computer
and powered on.
If the “Found New Hardware Wizard” appears during the
installation procedure, click Cancel to close the window.
Insert the supplied software CD into your CD-ROM drive.
Follow the instructions in the installation window.
5
Page 23
Reinstalling the driver
If the printer driver does not work properly, follow the steps below to
reinstall the driver.
15
1. Introduction
23
Make sure that the machine is connected to your computer
1
and powered on.
From the Start menu, select Programs or All Programs >
2
Samsung Printers > your printer driver name > Uninstall.
Follow the instructions in the installation window.
3
Insert the software CD into your CD-ROM drive and try
4
installing the driver again (see "Installing the driver locally" on
page 22).
Windows
Page 24
2. Menu overview and basic setup
After installation is complete, you may want to set the machine’s default
settings. Refer to the next section if you would like to set or change values.
This chapter provides information about the overall menu structure and
the basic setup options.
• Menu overview 25
•Printing a demo page 31
• Changing the display language 32
• Media and tray 33
• Basic printing 44
• Using USB memory device 50
Page 25
Menu overview
The control panel provides access to various menus to set up the
machine or use the machine’s functions.
1
ML-451x Series/ ML-501x Series
2. Menu overview and basic setup
Items Options
Menu Map
Configuration
Supplies Info.
25
Demo Page
PCL Font
• These menus can be accessed by pressing (Menu)
button. Press the arrows until the needed menu item
appears and then press OK.
• An asterisk (*) appears next to the currently selected
menu.
• Some menus may not appear on the display depending on
Information
PS Font
EPSON Font
Stored Jobs
Completed Jobs
Usage Counter
options or models. If so, it is not applicable to your
machine.
• Some menu names may differ from your machine
depending on its options or the models.
Account
Orientation
Common Margin
MP Tray
Layout
<Tray X>
Emulation Margin
Duplex
Landscape Stapling Position
Page 26
Menu overview
2. Menu overview and basic setup
26
Items Options
Copies
MP Tray/ [Tray <x>]
Paper
Graphic
Paper Source
Auto Tray Switch
Tray Confirm
Resolution
Clear Text
Darkness
Items Options
Date & Time
Clock Mode
Form Menu
Select Form
Spooling
Language
Default Paper Size
Power Save
Wakeup Event
System Setup
Auto Continue
Altitude Adjustment
Auto CR
Emulation
Job Timeout
Multi-Bin
Import Setting
Export Setting
Eco Settings
Clear Settings
Emulation Type
Setup
Page 27
Menu overview
Items Options
Ethernet Speed
2
2. Menu overview and basic setup
ML-5015 Series/ ML-5017 Series
27
Network
Direct USB
Job
Management
Admin Setup
802.1x
TCP/IP (IPv4)
TCP/IP (IPv6)
Clear Settings
Network Configuration
Net. Activate
Http Activate
Active Job
Stored Job
File Policy
Held Job Timeout
Image Overwrite
Password Protect
Change Password
Maintenance
You can set menus easily using the touch screen.
•The Main screen is shown on the touch screen on the
control panel.
• Some menus are grayed out depending on your options or
models.
• Some menu names may differ from your machine
depending on its options or the models.
Items Options
Help List
Configuration
Information
Supplies Info.
Demo Page
Font List
Job Reports
Eco
Eco-On
Settings
Preview Simulator
Page 28
Menu overview
2. Menu overview and basic setup
28
Items Options
Direct USB
Print From
File Manage
Show Space
Items Options
System Date & Time
Setup
Clock Mode
Form Menu
Spooling
Language
Maintenance
Default Paper Size
Power Save
Auto Continue
Altitude Adjustment
Auto CR
Job Timeout
File Policy
Held Job Timeout
Image Overwrite
Multi-Bin
Import Setting
Export Setting
Wakeup Event
Clear Settings
Page 29
Menu overview
2. Menu overview and basic setup
29
Items Options
Network Ethernet Speed
Setup
(continue)
Layout Orientation
TCP/IP (IPv4)
TCP/IP (IPv6)
802.1x
Network Configuration
Ethernet Activate
Http Activate
Clear Settings
Common Margin
MP Tray
Tray 1
Items Options
Paper Copies
Setup
(continue)
Graphic Resolution
Emulation Emulation Type
Tray 1
Tray 2-5
MP Tray
Paper Source
Auto Tray Switch
Tray Confirm
Clear Text
Darkness
Setup
Tray 2-5
Emulation Margin
Duplex
Landscape Stapling
Position
Job Status
Counter
Current Job
Secure Job
Stored Job
Completed Job
Page 30
Menu overview
2. Menu overview and basic setup
30
Items Options
Help
Basic Taskflow
Maintenance
Trouble Shooting
Introducing the Home Screen
► Touch screen
• (Setup): You can browse current machine settings or change
machine values.
• (Job Status): Job status shows the jobs currently running and
in queue.
• (Counter):
• (Help): Gives detailed information about machine’s info.,
reports, troubleshooting guide.
• : Shows the toner status.
• : Selects the LCD brightness, language, and diagnostic.
• : Scroll through available options.
Allows you to check how many pages are printed.
• (Information): Gives detailed information about machine’s
information.
• (Eco): You can view the eco settings.
• (Direct USB): Enters the USB menu when USB memory is
inserted into the USB memory port on your machine.
Page 31
Printing a demo page
Print a demo page to make sure that the machine is operating
correctly.
3
2. Menu overview and basic setup
31
1
2
3
4
1
2
ML-451x Series/ ML-501x Series
Press (Menu) button on the control panel.
Press Information > OK > Demo Page > OK.
Press Print? > Yes > OK.
A demo page prints out.
ML-5015 Series/ ML-5017 Series
Press Information from the Main screen.
Press Demo Page > Print.
A demo page prints out.
Page 32
Changing the display language
2. Menu overview and basic setup
32
To change the language that is displayed on the control panel,
follow these steps:
5
ML-451x Series/ ML-501x Series
Press (Menu) button on the control panel.
1
Press System Setup > OK > Language > OK.
2
Select the option you want, then press OK.
3
6
1
2
3
4
ML-5015 Series/ ML-5017 Series
Press Setup from the Main screen.
Press System > Next > Language.
Select the language you want.
Press the home icon ( ) to return to the Standby mode.
Page 33
Media and tray
This chapter provides information on how to load print media into
your machine.
•Using print media that does not meet these specifications
may cause problems or require repairs. Such repairs are
not covered by Samsung’s warranty or service
agreements.
• Use only xerographic paper in this machine; do not use the
inkjet photo paper as it could cause damage to the
machine.
2. Menu overview and basic setup
33
1 Paper length guide
2 Paper width guide
7
• Using inflammable print media can cause a fire.
• Use only the type, size, and weight of the print media for
your machine are described in print media specifications
(see "Print media specifications" on page 108).
The use of inflammable media or foreign materials left in the
printer may lead to overheating of the unit and, in rare cases
may cause a fire.
Tray overview
Paper quantity indicator shows the amount of paper in the
tray.
1 Full
2 Empty
To change the size, you need to adjust the paper guides.
Page 34
Media and tray
2. Menu overview and basic setup
34
8
1
2
3
Place paper with the side you want to print on facing down.
4
Loading paper in the tray/ optional tray
Pull out the paper tray (see "Tray overview" on page 33).
Flex or fan the edge of the paper stack to separate the pages
before loading papers.
Slide the paper length guide until it lightly touches the end of
5
the paper stack.
Squeeze and the paper width guide and paper length lever to
locate them in the correct paper size slot marked at the
bottom of the tray to adjust to the size.
Page 35
Media and tray
2. Menu overview and basic setup
35
6
Squeeze the paper width guide and slide it to the edge of the
paper stack without causing it to bend.
• Do not push the paper width guide too far causing the
media to warp.
• If you do not adjust the paper width guide, it may cause
paper jams.
• Do not use a paper with a leading-edge curl, it may cause
a paper jam or the paper can be wrinkled.
Insert the tray back into the machine.
7
Set the paper type and size for tray 1 (see "Setting the paper
8
size and type" on page 42).
Page 36
Media and tray
2. Menu overview and basic setup
36
The settings set from the machine driver override the
settings on the control panel.
a To print from an application, open an application and start
the print menu.
b Open Printing Preferences (see "Opening printing
preferences" on page 46).
c Press the Paper tab in Printing Preferences, and select an
appropriate paper type.
9
Loading in multi-purpose tray
The multi-purpose tray can hold special sizes and types of print
material, such as postcards, note cards, and envelopes.
• Flatten any curl on postcards, envelopes, and labels before
loading them into the multi-purpose tray.
• When printing on special media, you must follow the
loading guidelines (see "Printing on special media" on
page 38).
• When papers overlap when printing using the multipurpose tray, open tray 1 and remove the overlapping
papers then try printing again.
• When paper does not feed well while printing, push the
paper in manually until it starts feeding automatically.
Open the multi-purpose tray and unfold the multi-purpose
1
tray extension, as shown.
Tips on using the multi-purpose tray
• To prevent paper jams, do not add paper while printing
when there is still paper in the multi-purpose tray.
• Print media should be loaded face up with the top edge
going into the multi-purpose tray first and be placed in the
center of the tray.
• To ensure printing quality and to prevent paper jams, only
load the available paper (see "Print media specifications"
on page 108).
Page 37
Media and tray
2. Menu overview and basic setup
37
2
3
Adjust the multi-purpose tray paper width guides to the width
of the paper.
Flex or fan the edge of the paper stack to separate the pages
before loading paper.
Load the paper. Squeeze the multi-purpose tray paper width
4
guides and adjust them to the width of the paper.
Set the paper type and size from the control panel (see
5
"Setting the paper size and type" on page 42).
The settings set from the machine’s driver override the
settings on the control panel.
a To print from an application, open an application and start
the print menu.
b Open Printing Preferences (see "Opening printing
preferences" on page 46).
c Press the Paper tab in Printing Preferences and select an
appropriate paper type.
For example, if you want to use a label, set the paper type
to Label.
Page 38
Media and tray
2. Menu overview and basic setup
38
d Select MP Tray in paper source, then press OK.
e Start printing in application.
10
Printing on special media
The table below shows the special media usable in each tray.
The media types are shown in the Printing Preferences. Select the
proper media type to get the highest printing quality.
When using special media, we recommend you feed one
sheet at a time (see "Print media specifications" on page 108).
To see for paper weights for each sheet, refer to "Print media
Types Tray 1
Multi-purpose tray
tray
Color ●● ●
CardStock ●● ●
Labels ●● ●
Transparency ●●
Optional
Envelope ●
●
a
●
Preprinted ●● ●
Cotton ●● ●
Recycled
b
●● ●
Archive ●● ●
Letterhead ●● ●
Punched ●● ●
specifications" on page 108.
Optional
Types Tray 1
Multi-purpose tray
tray
Plain ●● ●
Thick ●● ●
Thicker ●
Thin ●● ●
Bond ●● ●
a. Only for optional tray2.
b. When you use recycled paper as a used paper, printout might be wrinkled
and/or jamming may occure due to excessive curl.
( ●: Included, Blank: Not available)
Envelope
Printing successfully on envelopes depends upon the quality of the
envelopes.
Page 39
Media and tray
2. Menu overview and basic setup
39
To print an envelope, place it as shown in the following figure.
• When selecting envelopes, consider the following factors:
- Weight: should not exceed 90 g/m
2
otherwise; jams may
occur.
- Construction: should lie flat with less than 6 mm curl and
should not contain air.
- Condition: should not be wrinkled, nicked, nor damaged.
• Be sure the seam at both ends of the envelope extends all the
way to the corner of the envelope.
1
1 Acceptable
2 Unacceptable
2
• Envelopes with a peel-off adhesive strip or with more than one
flap that folds over to seal must use adhesives compatible with
the machine’s fusing temperature for 0.1 second (about 170°C
(338 °F)). The extra flaps and strips might cause wrinkling,
creasing, or jams, and may even damage the fuser.
• For the best print quality, position margins no closer than 15 mm
from the edges of the envelope.
• Avoid printing over the area where the envelope’s seams meet.
- Temperature: should resist the heat and pressure of the
machine during operation.
• Use only well-constructed envelopes with sharp and wellcreased folds.
• Do not use stamped envelopes.
• Do not use envelopes with clasps, snaps, windows, coated lining,
self-adhesive seals, or other synthetic materials.
• Do not use damaged or poorly made envelopes.
Transparency
In case of color printing using transparencies, the picture
quality would be lower than mono printing when the
printouts are used on the overhead projector.
Page 40
Media and tray
2. Menu overview and basic setup
40
To avoid damaging the machine, use only transparencies designed
for use in laser printers.
• Must withstand the machine’s fusing temperature.
• Place them on a flat surface after removing them from the
machine.
• Do not leave unused transparencies in the paper tray for long.
• To prevent transparencies from sticking to each other, do not let
the printed sheets stack up as they are being printed out.
• Recommended media: Transparency for a color laser printer by
Xerox, such as 3R 91331(A4), 3R 2780 (Letter).
Labels
To avoid damaging the machine, use only labels designed for use in
laser printers.
Dust and dirt may accumulate on them, resulting in spotty
printing.
• To avoid smudging caused by fingerprints, handle them
carefully.
• To avoid fading, do not expose printed transparencies to
prolonged sunlight.
• Ensure that transparencies are not wrinkled, curled, or have any
torn edges.
• Do not use transparencies that separate from the backing sheet.
• When selecting labels, consider the following factors:
- Adhesives: Should be stable at your machine’s fusing
temperature. Check your machine’s specifications to view the
fusing temperature (about 170°C (338°F)).
- Arrangement: Only use labels with no exposed backing
between them. Labels can peel off sheets that have spaces
between the labels, causing serious jams.
Page 41
Media and tray
2. Menu overview and basic setup
41
- Curl: Must lie flat with no more than 13 mm of curl in any
direction.
- Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
• Make sure that there is no exposed adhesive material between
labels. Exposed areas can cause labels to peel off during printing,
which can cause paper jams. Exposed adhesive can also cause
damage to machine components.
• Do not run a sheet of labels through the machine more than
once. The adhesive backing is designed for only a single pass
through the machine.
• Do not use labels that are separating from the backing sheet or
are wrinkled, bubbled, or otherwise damaged.
Card stock/ Custom-sized paper
• In the software application, set margins at least 6.4 mm (0.25
inches) away from the edges of the material.
Page 42
Media and tray
Letterhead/Preprinted paper
When loading preprinted paper, the printed side should be facing up
11
2. Menu overview and basic setup
Setting the paper size and type
42
with an uncurled edge at the front. If you experience problems with
paper feeding, turn the paper around. Note that print quality is not
guaranteed.
• Must be printed with heat-resistant ink that will not melt,
vaporize, or release hazardous emissions when subjected to the
machine’s fusing temperature for 0.1 second (about 170°C
After loading paper in the paper tray, set the paper size and type
using the control panel buttons.
• The settings set from the machine’s driver override the
settings on the control panel.
• If you want to use special-sized paper such as billing
paper, select Custom in the Paper tab in the Printing
Preferences (see "Opening printing preferences" on page
46).
ML-451x Series/ ML-501x Series
Press (Menu) button on the control panel.
1
(338°F)).
• Must be non-flammable and should not adversely affect machine
rollers.
• Before you load preprinted paper, verify that the ink on the paper
is dry. During the fusing process, wet ink can come off preprinted
paper, reducing print quality.
Press Paper > OK > Select the tray you want > OK.
2
Press Paper Size > OK > Select the option you want > OK.
3
Press Paper Type > OK > Select the option you want > OK.
4
Press (Cancel) to return to ready mode.
5
Page 43
Media and tray
ML-5015 Series/ ML-5017 Series
Press Setup from the Main screen.
1
Press System > Paper > Next.
2
Press the tray you want.
3
Press Paper Size > Select the option you want.
4
Press the button.
5
Press Paper Type > Select the option you want.
6
2. Menu overview and basic setup
43
7
Press the home icon ( ) to return to the Standby mode.
Page 44
Basic printing
2. Menu overview and basic setup
44
12
The following Printing Preferences window is for Notepad in
Windows 7.
Printing
If you are a Macintosh, Linux, or Unix OS user, refer to the
Advanced Guide.
Open the document you want to print.
1
Select Print from the File menu.
2
The basic print settings including the number of copies and
4
print range are selected within the Print window.
To take advantage of the advanced printing features, click
Properties or Preferences from the Print window (see
"Opening printing preferences" on page 46).
To start the print job, click OK or Print in the Print window.
5
3
Select your machine from the Select Printer list.
Page 45
Basic printing
13
2. Menu overview and basic setup
45
If the print job is waiting in the print queue or print spooler, cancel
the job as follows:
• You can access this window by simply double-clicking the
machine icon ( ) in the Windows task bar.
• You can also cancel the current job by pressing (Cancel) on
the control panel.
Canceling a print job
Page 46
Basic printing
2. Menu overview and basic setup
46
14
1
2
Click Properties or Preferences.
4
Opening printing preferences
•The Printing Preferences window that appears in this
user’s guide may differ depending on the machine in use.
• When you select an option in Printing Preferences, you
may see a warning mark or . An mark means you
can select that certain option but it is not recommended,
and an mark means you cannot select that option due
to the machine’s setting or environment.
Open the document you want to print.
Select Print from the file menu.
3
Select your machine from the Select Printer.
You can check the machine's current status using the Printer
Status button (see Advanced Guide).
Page 47
Basic printing
Using a favorite setting
The Presets option, which is visible on each preferences tab except
for the Samsung tab, allows you to save the current preferences for
2. Menu overview and basic setup
Select more options and click (Update), settings will be
added to the Presets you made. To use a saved setting, select
it from the Presets drop-down list. The machine is now set to
47
future use.
To save a Presets item, follow these steps:
Change the settings as needed on each tab.
1
Enter a name for the item in the Presets input box.
2
Click (Add). When you save Presets, all current driver
3
settings are saved.
print according to the settings you have selected. To delete
saved settings, select it from the Presets drop-down list and
click (Delete).
You can also restore the printer driver’s default settings by
selecting Default Preset from the Presets drop-down list.
15
Click the option you want to know on the Printing Preferences
window and press F1 on your keyboard.
16
Using help
Eco printing
The Eco function cuts toner consumption and paper usage. The Eco
function allows you to save print resources and lead you to ecofriendly printing.
If you press the Eco button from the control panel, eco mode is
enabled. The default setting of eco mode is duplex (long edge), 2-up,
skip blank pages, and toner save.
Page 48
Basic printing
2. Menu overview and basic setup
48
Setting eco mode on the control panel
• The settings set from the machine’s driver override the
settings on the control panel.
• For models that do not have the display screen on the
control panel, this feature is not applicable.
► ML-451x Series/ ML-501x Series
Press (Menu) button on the control panel.
1
Press System Setup > OK > Eco Settings > OK.
2
Press OK select the mode you want.
3
• Default Mode: Select this to turn on or off the eco mode.
(Duplex (long edge)/Toner save/2-up/Skip blank pages)
• Change Temp.: Select the eco template.
- Default Eco: The default setting of eco mode is duplex,
2-up, skip blank pages, and toner save.
- Custom Eco: Follow the settings from Syncthru™ Web
Service. Before you select this item, you must set the
eco function in SyncThru™ Web Service> Settings tab
> Machine Settings > System > Eco > Settings.
► ML-5015 Series/ ML-5017 Series
Press Eco from the Main screen.
1
Press the option you want.
2
You can view current option description.
Press the home icon ( ) to return to the Standby mode.
3
- Off: Set the eco mode off.
- On: Set the eco mode on.
If you set the eco mode on with a password from the SyncThru™
Web Service (
Settings
>
the password to turn off the eco mode status.
Settings
), the
tab >
Onforce
Machine Settings
message appears. You have to enter
>
System
>
Eco
Setting eco mode on the driver
Open the Eco tab to set eco mode. When you see the eco image
( ), that means the eco mode is currently enabled.
Page 49
Basic printing
2. Menu overview and basic setup
49
► Eco options
• Printer Default: Follows the settings from the machine's control
panel.
• None: Disables eco mode.
• Eco Printing: Enables eco mode. Activate the various eco items
you want to use.
• Password: If the administrator fixed to enable the eco mode, you
have to enter the password to turn off the mode.
► Result simulator
Result Simulator shows the results of reduced emission of carbon
dioxide, used electricity, and the amount of saved paper in
accordance with the settings you selected.
• The results are calculated on the basis that the total number of
• The actual saved or reduced amount may differ depending on
the operating system used, computing performance, application
software, connection method, media type, media size, job
complexity, etc.
printed paper is one hundred without a blank page when the eco
mode is disabled.
• Refer to the calculation coefficient about CO2, energy, and paper
from IEA, the index of Ministry of Internal Affairs and
Communication of Japan and www.remanufacturing.org.uk.
Each model has a different index.
• The power consumption in printing mode refers to the average
printing power consumption of this machine.
Page 50
Using USB memory device
2. Menu overview and basic setup
50
17
About USB memory device
USB memory devices are available with a variety of memory
capacities to give you more room for storing documents,
presentations, music and videos, high resolution photographs, or
whatever other files you want to store or move.
Your machine supports USB memory devices with FAT16/FAT32 and
sector size of 512 bytes.
Check your USB memory device’s file system from your dealer.
You must use only an authorized USB memory device with an A plug
type connector.
A B
• Do not remove the USB memory device while it is in use.
The machine warranty does not cover damage caused by
user’s misuse.
• If your USB memory device has certain features such as
security settings and password settings, your machine
may not automatically detect it. For details about these
features, see the user’s guide of the USB memory device.
Use only a USB memory device with metal-shielded connector.
Only use a USB memory device that has obtained compatibility
certification; otherwise, the machine might not recognize it.
Page 51
Using USB memory device
2. Menu overview and basic setup
51
18
Printing from a USB memory device
You can directly print files stored on a USB memory device.
Direct Print option supported file types:
• PRN: Only files created by provided driver with your machine are
compatible.
If you print PRN files created from other machine, the
printout would be different.
• BMP: BMP Uncompressed
• TIFF: TIFF 6.0 Baseline
19
Viewing the USB Memory Status
You can check the amount of memory space available for saving
documents.
You can use these features from the Direct USB > Show Space or
Check Space menu (see "Menu overview" on page 25).
20
Backing up data
Data in the machine’s memory can be accidentally erased due to
power failure or storage failure.
You can use these features from the System Setup (or Setup >
• JPEG: JPEG Baseline
• PDF: PDF 1.4 and below
• XPS
To print a document from a USB memory device, you can use these
features from the Direct USB > USB Print or Print From menu (see
"Menu overview" on page 25).
If you see [+] or [D] in the front of a folder name, there are one
or more files or folders in the selected folder.
System) > Export Setting and Import Setting menu (see "Menu
overview" on page 25).
21
Managing USB memory
You can delete image files stored on a USB memory device one by
one or all at once by reformatting the device.
You can use these features from the Direct USB > File Manage
menu (see "Menu overview" on page 25).
Page 52
Using USB memory device
If you see + in the front of a folder name, there are one or
more files or folders in the selected folder.
After deleting files or reformatting a USB memory device,
files cannot be restored. Therefore, confirm that you no
longer need the data before deleting it.
2. Menu overview and basic setup
52
Page 53
3. Maintenance
This chapter provides information about purchasing supplies, accessories
and maintenance parts available for your machine.
• Ordering supplies and accessories 54
• Available supplies 55
• Available accessories 56
• Available maintenance parts 58
• Redistributing toner 59
• Replacing the toner cartridge 61
• Replacing the imaging unit 63
• Upgrading a memory module 65
• Installing a mass storage device 66
• Replacing the stapler cartridge 67
• Monitoring the supplies life 68
• Setting the toner low alert 69
• Cleaning the machine 70
Page 54
Ordering supplies and accessories
3. Maintenance
Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and
maintenance parts.
To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you
purchased your machine. You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact
information for service.
54
Page 55
Available supplies
3. Maintenance
55
When supplies reach the end of their life spans, you can order the
following types of supplies for your machine:
Type
Standard yield
Average yield
Approx. 7,000 pages MLT-D307S
a
Part name
toner cartridge
High yield toner
Approx. 15,000 pages MLT-D307L
cartridge
Extra high yield
toner cartridge
b
Approx. 20,000 pages MLT-D307E
Imaging unit Approx. 60,000 pages MLT-R307
a. Declared yield value in accordance with ISO/IEC 19752. The number of pages
may be affected by operating environment, printing interval, graphics, media
type and media size.
b. The extra toner cartridge is available only for ML-501x Series.
When purchasing new toner cartridges or other supplies,
these must be purchased in the same country as the machine
you are using. Otherwise, new toner cartridges or other
supplies will be incompatible with your machine due to
different configurations of toner cartridges and other
supplies according to the specific country conditions.
Samsung does not recommend using non-genuine Samsung
toner cartridge such as refilled or remanufactured toner.
Samsung cannot guarantee non-genuine Samsung toner
cartridge's quality. Service or repair required as a result of
using non-genuine Samsung toner cartridges will not be
covered under the machine’s warranty.
Depending on the model or country, the toner cartridge’s
lifespan may differ.
Page 56
Available accessories
You can purchase and install accessories to enhance your machine’s performance and capacity.
Some features and optional goods may not be available depending on models or countries (see "Features by models" on page 7).
Accessory Function Part name
Memory module Extends your machine’s memory capacity. ML-MEM170: 512 MB
3. Maintenance
56
Optional tray
IEEE 1284 parallel
connector
If you are experiencing frequent paper supply problems, you can attach
an additional tray.
Allows you to use various interface.
• When installing the printer driver with an IEEE1284 parallel
connector, the machine might not be found and after
installing the printer driver, only basic printing features are
available.
• If you want to check the machine's status or set the settings,
connect the machine to a computer with a USB cable or a
network.
• If you use the IEEE 1284 parallel connector, you can not use
the USB cable.
• ML-451x Series/ ML-501x Series: ML-
S5010A
• ML-4512 Series/ ML-5012 Series: ML-
S5012A
ML-PAR100
Mass Storage Device Allows you to enhance the machine’s capability and print in various ways. ML-HDK470
Page 57
Available accessories
Accessory Function Part name
3. Maintenance
57
You can sort and staple printouts.
ML-OCT65
Finisher (Stacker &
Stapler)
Mass storage device needs be installed to use some of the
finisher related options in the printer driver.
Short stand You can easily move the machine using the stand with its wheels. ML-DSK65S
Multbin mailbox You can stack printouts in 4 different stacker. ML-MBT65
Staple Cartridge Allows you to staple the printouts. SCX-STP000
Page 58
Available maintenance parts
To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by
an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any
maintenance parts once it has reached its “Average yield”.
Maintenance parts are replaced at specific intervals to avoid print quality and paper feed problems resulting from worn parts, see table below.
The purpose of which is to maintain your machine in top working condition. The maintenance parts below should be replaced when the life
span of each item has been met.
3. Maintenance
58
Parts
Transfer roller Approx. 100,000 pages
Fuser unit Approx. 100,000 pages
Pickup roller/ Forward roller Approx. 100,000 pages
Retard roller Approx. 100,000 pages
a. It will be affected by the operating system used, computing performance, application software, connecting method, media type, media
size and job complexity.
Average yield
a
Page 59
Redistributing toner
3. Maintenance
59
When the toner cartridge is near the end of its life:
• White streaks or light printing occurs and/or density variation
side to side.
•The Status LED blinks red.
If this happens, you can temporarily improve print quality by
redistributing the remaining toner in the cartridge. In some cases,
white streaks or light printing will still occur even after you have
redistributed the toner.
Open the front cover and pull the toner cartridge out.
1
Thoroughly roll the cartridge five or six times to distribute the
2
toner evenly inside the cartridge.
If toner gets on your clothing, wipe it off with a dry cloth and
wash clothing in cold water: hot water sets toner into fabric.
Page 60
Redistributing toner
Hold the toner cartridge by the handle and slowly insert the
3
cartridge into the opening in the machine.
3. Maintenance
60
4
Close the front cover. Ensure that the cover is securely closed.
Page 61
Replacing the toner cartridge
3. Maintenance
61
Click this link to open an animation about replacing a toner
cartridge.
When a toner cartridge has reached the end of life, the machine will
stop printing (see "Available supplies" on page 55).
Open the front cover and pull the toner cartridge out.
1
Thoroughly shake side to side the cartridge five or six times to
3
distribute the toner evenly inside the cartridge.
If toner gets on your clothing, wipe it off with a dry cloth and
wash clothing in cold water: hot water sets toner into fabric.
2
Remove the new toner cartridge from its bag.
Page 62
Replacing the toner cartridge
Hold the toner cartridge by the handle and slowly insert the
4
cartridge into the opening in the machine.
3. Maintenance
62
5
Close the front cover. Ensure that the cover is securely closed.
Page 63
Replacing the imaging unit
3. Maintenance
63
Click this link to open an animation about replacing the
imaging unit.
When a imaging unit has reached the end of life, the machine will
stop printing (see "Available supplies" on page 55).
Open the front cover and pull the toner cartridge out.
1
Pull the imaging unit out.
2
Remove the new imaging unit from its bag.
3
• Do not use sharp objects, such as a knife or scissors, to
open the toner cartridge package. They might scratch the
drum of the cartridge.
• To prevent damage to the imaging unit, do not expose it
to light for more than a few minutes. Cover it with a piece
of paper, if necessary.
Page 64
Replacing the imaging unit
3. Maintenance
64
4
5
Thoroughly shake the imaging unit 5 or 6 times to distribute
the toner evenly inside the imaging unit.
Remove the protection cover and seal.
Tabs on the sides of the imaging unit and corresponding
grooves within the machine will guide the imaging unit into
the correct position until it locks into place completely.
6
Hold the imaging unit by the handle and slowly insert the new
imaging unit into the opening in the machine.
• Do not touch the green surface of the imaging unit.
• To prevent damage to the imaging unit, do not expose it
to light for more than a few minutes. Cover it with a piece
of paper, if necessary.
Reinsert the toner cartridge.
7
Close the front cover. Ensure that the cover is securely closed.
8
Page 65
Upgrading a memory module
The order information is provided for optional accessories (see "Available accessories" on page 56.)
3. Maintenance
65
Page 66
Installing a mass storage device
A-type screws are not needed for this machine.
The order information is provided for optional accessories (see "Available accessories" on page 56.)
3. Maintenance
66
Page 67
Replacing the stapler cartridge
The order information is provided for optional accessories (see "Available accessories" on page 56.)
3. Maintenance
67
Page 68
Monitoring the supplies life
3. Maintenance
68
1
1
2
3
4
ML-451x Series/ ML-501x Series
Press (Menu) on the control panel.
Press Admin Setup > OK > Maintenance > OK.
Press Supplies Info. > OK.
Press OK to select the option you want.
2
ML-5015 Series/ ML-5017 Series
Press Setup from the Main screen.
1
Press System > Next > Maintenance > Supplies
2
Information.
Press the option you want.
3
Press the home icon ( ) to return to the Standby mode.
4
Page 69
Setting the toner low alert
3. Maintenance
69
If the amount of toner in the cartridge is low, a message or LED
informing the user to change the toner cartridge appears. You can
set the option for whether or not this message or LED appears.
3
ML-451x Series/ ML-501x Series
Press (Menu) on the control panel.
1
Press Admin Setup > OK > Maintenance > OK.
2
Press Toner Low Alert > OK.
3
Select the option you want, then press OK.
4
4
ML-5015 Series/ ML-5017 Series
Press Setup from the Main screen.
1
Press System > Next > Maintenance.
2
Press Toner Low Alert.
3
Press the option you want.
4
Press the home icon ( ) to return to the Standby mode.
5
Page 70
Cleaning the machine
3. Maintenance
70
If printing quality problems occur or if you use your machine in a dusty enviroment, you need to clean your machine regularly to keep it in
the best printing condition and use your machine longer.
• Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances
can discolor or distort the cabinet.
• If your machine or the surrounding area is contaminated with toner, we recommend you use a cloth or tissue dampened with water
to clean it. If you use a vacuum cleaner, toner blows in the air and might be harmful to you.
5
Cleaning the outside
Clean the machine cabinet with a soft, lint-free cloth. Dampen the cloth slightly with water, but be careful not to let any water drip onto or
into the machine.
6
Cleaning the inside
During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality
problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems.
Use a dry lint free cloth when cleaning the inside of the machine, be careful not to damage the transfer roller or any other inside parts.
Do not use solvents such as benzene or thinner. Printing quality problems can occur and cause damage to the machine.
Page 71
Cleaning the machine
3. Maintenance
71
Page 72
Cleaning the machine
7
Cleaning the pickup roller
3. Maintenance
72
Page 73
4. Troubleshooting
This chapter gives helpful information for what to do if you encounter an
error.
• Tips for avoiding paper jams 74
• Clearing paper jams 75
• Understanding the status LED 91
• Understanding display messages 93
This chapter gives helpful information for what to do if you
encounter an error.
If your machine has a display screen, check the message on the
display screen first to solve the error. If you cannot find a solution
to your problem in this chapter, refer to the Troubleshooting
chapter in the Advanced User's Guide.
If you cannot find a solution in the User's Guide or the problem
persists, call for service.
Page 74
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 33).
• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media (see "Print media specifications" on page 108).
4. Troubleshooting
74
Page 75
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
1
4. Troubleshooting
75
In tray 1
Page 76
Clearing paper jams
2
4. Troubleshooting
76
In optional tray
Click this link to open an animation about clearing a jam.
Page 77
Clearing paper jams
3
4. Troubleshooting
77
In the multi-purpose tray
Page 78
Clearing paper jams
4
4. Troubleshooting
78
Inside the machine
The fuser area is hot. Take care when removing paper from the machine.
• Do not touch the green surface of the imaging unit.
• To prevent damage to the imaging unit, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if
necessary.
Page 79
Clearing paper jams
4. Troubleshooting
79
Page 80
Clearing paper jams
2
If you do not see the paper in this area, stop and go to next step:
4. Troubleshooting
80
Page 81
Clearing paper jams
5
4. Troubleshooting
81
In the exit area
The fuser area is extremely hot. Take care when removing paper from the machine to avoid getting burned.
Page 82
Clearing paper jams
6
4. Troubleshooting
82
The fuser area is extremely hot. Take care when removing paper from the machine to avoid getting burned.
In the duplex unit area
Page 83
Clearing paper jams
4. Troubleshooting
83
Page 84
Clearing paper jams
If you do not see the paper in this area, stop and go to next step:
4. Troubleshooting
84
Page 85
Clearing paper jams
7
4. Troubleshooting
85
In the optional finisher (stacker & stapler)
Paper jam in front of the finisher
Page 86
Clearing paper jams
Paper jam inside the finisher
4. Troubleshooting
86
Page 87
Clearing paper jams
Paper jam at the exit of the finisher
4. Troubleshooting
87
Page 88
Clearing paper jams
8
4. Troubleshooting
88
In the optional multi-bin mailbox
Paper jam in front of the multi-bin mailbox
Page 89
Clearing paper jams
Paper jam inside the multi-bin mailbox
4. Troubleshooting
89
Page 90
Clearing paper jams
Paper jam at the exit of the multi-bin mailbox
4. Troubleshooting
90
Page 91
Understanding the status LED
The color of the LED indicates the machine's current status.
• Some LEDs may not be available depending on model or country.
• To resolve the error, look at the error message and its instructions from the troubleshooting part.
• You also can resolve the error with the guideline from the computers’s Samsung Printer Status or Smart Panel program window.
• If the problem persists, call a service representative.
4. Troubleshooting
91
Page 92
Understanding the status LED
LED Status Description
Off The machine is off-line.
• When the backlight slowly blinks, the machine is receiving data from the computer.
Blinking
Green
On • The machine is on-line and can be used.
Blinking
• When the backlight blinks rapidly, the machine is printing data.
• A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message.
When the problem is cleared, the machine resumes. For some models that does not support the display screen
on the control panel, this feature is not applicable.
• Small amount of toner is left in the cartridge. The estimated cartridge life
cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner (see
"Redistributing toner" on page 59).
4. Troubleshooting
a
of toner is close. Prepare a new
92
Red
• A toner cartridge has almost reached its estimated cartridge life
a
. It is recommended to replace the toner
cartridge (see "Replacing the toner cartridge" on page 61).
• The cover is opened. Close the cover.
On
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error. Check the display message (see "Understanding display
messages" on page 93).
• A paper jam has occurred (see "Clearing paper jams" on page 75).
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/
IEC 19752. The number of pages may be affected by operating environment, printing interval, graphics, media type and media size. Some amount of toner may
remain in the cartridge even when red LED is on and the printer stops printing.
Page 93
Understanding display messages
4. Troubleshooting
93
Messages appear on the control panel display to indicate the
machine’s status or errors. Refer to the tables below to understand
the messages’ and their meaning, and correct the problem, if
necessary.
9
Checking display messages
• If a message is not in the table, reboot the power and try
the printing job again.
• When you call for service, provide the service
representative with the contents of display message.
• Some messages may not appear on the display depending
on the options or models.
• [error number] indicates the error number.
Paper Jam-related messages
Message Meaning
• Jam at mailbox bin
[number]
• Jam at mailbox bin
[number]. Remove
Jam
Jam bottom of duplex
• Jam exit of Finisher
• Paper jam at exit of
finisher
Paper has jammed in
the mailbox area.
Paper has jammed in
the duplex area.
Paper has jammed in
the finisher area.
Suggested
solutions
Clear the jam (see
"In the optional
multi-bin
mailbox" on page
88).
Clear the jam (see
"In the duplex unit
area" on page 82).
Clear the jam (see
"Paper jam at the
exit of the finisher"
on page 87).
Page 94
Understanding display messages
4. Troubleshooting
94
Message Meaning
• Jam front of
mailbox
• Paper jam in front
of mailbox.
Remove Jam
• Jam front of bin
[number]
• Jam in front of bin
[number]. Remove
Jam
• Jam front of
Finisher
• Paper jam in front
of finisher
Paper has jammed in
the mailbox area.
Paper has jammed in
the finisher area.
Paper has jammed in
Suggested
solutions
Clear the jam (see
"Paper jam in front
of the multi-bin
mailbox" on page
88).
Clear the jam (see
"Paper jam in front
of the finisher" on
page 85).
Clear the jam (see
Message Meaning
Jam inside machine
• Jam inside mailbox
• Paper jam inside of
mailbox. Remove
Jam
Paper Jam in [tray
type]
Paper has jammed
inside the machine.
Paper has jammed in
the mailbox area.
Paper has jammed in
the tray area.
Suggested
solutions
Clear the jam (see
"Inside the
machine" on page
78).
Clear the jam (see
"Paper jam inside
the multi-bin
mailbox" on page
89).
Clear the jam.
•See "In tray 1"
on page 75.
• See "In optional
tray" on page
76.
Jam in exit area
• Jam inside Finisher
• Paper jam inside of
finisher
the exit area.
Paper has jammed in
the finisher area.
"In the exit area"
on page 81).
Clear the jam (see
"Paper jam inside
the finisher" on
page 86).
Paper Jam in MP tray
Paper has jammed in
the multi-purpose tray
area.
Clear the jam (see
"In the multipurpose tray" on
page 77).
Page 95
Understanding display messages
Toner-related messages
Message Meaning Suggested solutions
4. Troubleshooting
95
• IMG. Not Compatible
• Imaging unit is not compatible.
Check guide.
• IMG. Not Installed
• Imaging unit is not installed. Install
the unit.
• Not Supply Toner
• Did not supply enough toner.
Reinstall Toner.
• Prepare IMG. unit
• Prepare new imaging unit.
The imaging unit you have installed is not for
your machine.
The imaging unit is not installed or the
CRUM in the imaging unit is not properly
connected.
The machine cannot supply toner. Thoroughly roll the cartridge five or six times to
The estimated imaging unit life is close. Prepare a new imaging unit for replacement.
Install a Samsung-genuine imaging unit, designed for
your machine.
Reinstall the imaging unit two or three times. If the
problem persists, call for service.
distribute the toner evenly inside the cartridge.
Page 96
Understanding display messages
Message Meaning Suggested solutions
4. Troubleshooting
96
• Replace IMG. unit
• Replace with new imaging unit
The indicated imaging unit has almost
reached its estimated imaging unit life.
Estimated imaging unit life means
the expected or estimated
imaging unit, which indicates the
average capacity of print-outs and
is designed pursuant to ISO/
IEC 19752. The number of pages
may be affected by the
percentage of image area,
operating environment, printing
interval, media type and media
size. Some amount of toner may
remain in the cartridge even when
red LED is turns on and the printer
stops printing.
• You can choose Stop or Continue as shown on the
control panel. If you select Stop, the printer stops
printing and you cannot print any more without
changing the imaging unit. If you select Continue,
the printer keeps printing but the printing quality
cannot be guaranteed.
Replace the imaging unit for the best print quality
when this message appears. Using a imaging unit
beyond this stage can result in printing quality
issues (see "Replacing the imaging unit" on page 63).
Samsung does not recommend using nongenuine Samsung imaging unit such as
refilled or remanufactured. Samsung cannot
guarantee non-genuine Samsung toner
cartridge's quality. Service or repair required
as a result of using non-genuine Samsung
imaging unit will not be covered under the
machine warranty.
• If the machine stops printing, replace the imaging
unit (see "Replacing the imaging unit" on page 63).
Page 97
Understanding display messages
Message Meaning Suggested solutions
4. Troubleshooting
97
• Replace new IMG.unit
• End of life. Replace with new
imaging unit
The indicated imaging unit has reached its
estimated imaging unit life. The machine
might stop printing.
Estimated imaging unit life means
the expected or estimated
imaging unit life, which indicates
the average capacity of print-outs
and is designed pursuant to ISO/
IEC 19752. The number of pages
may be affected by the
percentage of image area,
operating environment, printing
interval, media type and media
size. Some amount of toner may
remain in the cartridge even when
Replace the imaging unit (see "Replacing the imaging
unit" on page 63).
• Prepare new toner
• Prepare new toner cartridge
red LED is turns on and the printer
stops printing.
Small amount of toner is left in the cartridge.
The estimated cartridge life of toner is close.
Prepare a new cartridge for replacement. You may
temporarily increase the printing quality by
redistributing the toner (see "Redistributing toner" on
page 59).
Page 98
Understanding display messages
Message Meaning Suggested solutions
4. Troubleshooting
98
• Replace new toner
• Replace with new toner cartridge
The indicated toner cartridge has almost
reached its estimated cartridge life.
Estimated cartridge life means the
expected or estimated toner
cartridge life, which indicates the
average capacity of print-outs and
is designed pursuant to ISO/
IEC 19752. The number of pages
may be affected by the
percentage of image area,
operating environment, printing
interval, media type and media
size. Some amount of toner may
remain in the cartridge even when
red LED is turns on and the printer
stops printing.
• You can choose Stop or Continue as shown on the
control panel. If you select Stop, the printer stops
printing and you cannot print any more without
changing the cartridge. If you select Continue, the
printer keeps printing but the printing quality
cannot be guaranteed.
Replace the toner cartridge for the best print quality
when this message appears. Using a cartridge
beyond this stage can result in printing quality
issues (see "Replacing the toner cartridge" on page
61).
Samsung does not recommend using nongenuine Samsung toner cartridge such as
refilled or remanufactured. Samsung cannot
guarantee non-genuine Samsung toner
cartridge's quality. Service or repair required
as a result of using non-genuine Samsung
toner cartridges will not be covered under
the machine warranty.
• If the machine stops printing, replace the toner
cartridge (see "Replacing the toner cartridge" on
page 61).
Page 99
Understanding display messages
Message Meaning Suggested solutions
4. Troubleshooting
99
• Replace new toner
• End of life. Replace with new toner
cartridge
The indicated toner cartridge has reached its
estimated cartridge life. The machine might
stop printing.
Estimated cartridge life means the
expected or estimated toner
cartridge life, which indicates the
average capacity of print-outs and
is designed pursuant to ISO/
IEC 19752. The number of pages
may be affected by the
percentage of image area,
operating environment, printing
interval, media type and media
size. Some amount of toner may
remain in the cartridge even when
Replace the toner cartridge (see "Replacing the toner
cartridge" on page 61)
• Shake toner cart.
• Shake toner cartridge and then
install.
• Toner Not Compatible
• Toner cartridge is not compatible.
Check guide.
red LED is turns on and the printer
stops printing.
Toner is not evenly distributed. Redistribute the toner (see "Redistributing toner" on
page 59).
The toner cartridge you have installed is not
for your machine.
Install a Samsung-genuine toner cartridge, designed
for your machine.
Page 100
Understanding display messages
Message Meaning Suggested solutions
4. Troubleshooting
100
• Toner not installed
• Toner cartridge is not installed.
Install it.
The toner cartridge is not installed or the
CRUM (Consumer Replaceable Unit Monitor)
in the cartridge is not properly connected.
Reinstall the toner cartridge two or three times. If the
problem persists, call for service.
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