Samsung DS-5021D, DS-5014D User Manual

Digital Phone User Guide

DS-5021D / DS-5014D / DS-5014S / DS5038S / DS-5007S

SAFETY CONCERNS

For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation.

Conventions

WARNING

Provides information or instructions that you should follow in order to avoid personal injury

WARNING

CAUTION

or fatality.

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure

or damage to your phone.

Symbols

NOTE

Indicates additional information for reference.

Caution

Indication of a general caution

Restriction

Indication of a prohibited action for the phone

Instruction

Indication for commanding a specifically required action

2 © SAMSUNG Electronics Co., Ltd.

Warning

WARNING

The handset receiver on the phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects.

Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.

Moisture in the phone may cause a fire and electric shocks.

Do not place the phone in a dusty area or areas with extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

Do not install the phone near a heater or flames(cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use flammable solvent or materials near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

Caution

CAUTION

Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner, aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not install the phone on an unstable surface or in direct sunlight.

It may cause severe damage to the plastic case of the phone, and reduced the performance of your phone.

Do not separate, repair or remodel the phone arbitrarily.

If a repair is needed, please contact your Authorised Samsung Reseller.

If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller.

4 © SAMSUNG Electronics Co., Ltd.

SAFETY CONCERNS

Conventions..................................................................................................................................... 2

Symbols........................................................................................................................................... 2

Warning ........................................................................................................................................... 3

Caution ............................................................................................................................................ 4

PREPARATION

Main Features.................................................................................................................................. 8

Checking Parts in the Package...................................................................................................... 10

Front View of the DS-5021D / 5014D .............................................................................................11

Bottom View of the DS-5021D / 5014D ......................................................................................... 14

Connecting Lines to the Phone...................................................................................................... 18

THINGS YOU SHOULD KNOW

About Stations and Trunk Lines ..................................................................................................... 24

Selecting System Functions .......................................................................................................... 25

Entering Characters....................................................................................................................... 30

Configuring My Phone ................................................................................................................... 32

Volume Adjustment........................................................................................................................ 37

Types of Signal Tone ..................................................................................................................... 39

Telephone Status Indicator ............................................................................................................ 40

Button LED .................................................................................................................................... 40

BASIC FEATURES

Before Making / Answering a Call.................................................................................................. 42

Intercom Calls................................................................................................................................ 43

Outside Calls ................................................................................................................................. 49

Intercom / Outside Calls ................................................................................................................ 58

CONVENIENT FEATURES

Do Not Disturb ...............................................................................................................................78

Call Forwarding.............................................................................................................................. 80

Paging and Messaging .................................................................................................................. 88

Alarm Features ............................................................................................................................101

Use with the Door Phone............................................................................................................. 105

Executive / Secretary Hot Line..................................................................................................... 107

Group Listening............................................................................................................................ 108

Account Code ..............................................................................................................................109

Locking Your Phone ..................................................................................................................... 110

Off-Hook Voice Announcement .....................................................................................................111

In Group / Out Of Group .............................................................................................................. 113

Mute............................................................................................................................................. 114

Background Music ....................................................................................................................... 115

Timer............................................................................................................................................ 116

APPLICATION MENUS

Navigation Buttons....................................................................................................................... 120

Main Menus .................................................................................................................................123

Reviewing and Calling Recently Called Numbers ........................................................................ 124

Reviewing and Calling Recently Received Numbers ................................................................... 125

Reviewing and Calling Speed Dial Numbers................................................................................ 126

Reviewing and Calling Numbers by Name................................................................................... 127

Setting Forward Type and Number .............................................................................................. 129

Setting Alarm Reminders ............................................................................................................. 131

ANNEX

Troubleshooting ........................................................................................................................... 134

Product Specifications.................................................................................................................. 136

6 © SAMSUNG Electronics Co., Ltd.

PREPARATION

Main Features.......................................................................................... 8

Checking Parts in the Package................................................................ 10

Front View of the DS-5021D / 5014D....................................................... 11

Bottom View of the DS-5021D / 5014D.................................................... 14

Connecting Lines to the Phone................................................................ 18

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

Main Features

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Application menu

This button allows you to access the digital phone’s menu functions. The menu functions include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

Speed Dial

For frequently used phone numbers, you can press one speed dial button to make a call to the speed dial number.

Pickup

You can answer a call at another extension.

Automatic Redial/Retry

When your call is important but your party is busy on another call, you can use automatic redial/retry function. The digital phone redials the called number automatically until your party is free to take your call.

Hold

You can use the Hold feature when you need something or another call arrives. Use this button to temporarily hold the current call until you are ready to resume the call. You can even pickup a held call at another station.

8 © SAMSUNG Electronics Co., Ltd.

PREPARATION

Conference Calls

Call Forwarding

Do Not Disturb

Paging

This button is used when multiple parties need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in a conference call.

If you cannot answer an incoming call, the call can be forwarded to another extension(unconditionally, while you are busy on a call, or when you are away from your phone).

When you do not want to be disturbed, the DND function can be set to block incoming calls and the phone will not ring. Your calls can be forwarded to another station when you do not wish to be disturbed.

If you have an urgent announcement to make, or you wish to locate a colleague, you can page through the speaker of other stations, or through optional external speakers.

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Call ID

When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is calling before answering the call and respond accordingly.

APPLICATION MENUS

ANNEX

PREPARATION

Checking Parts in the Package

THINGS YOU SHOULD KNOW

Handset

Dual–Jack Modular Line

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

DS-5021D

User Guide

Phone Stand

NOTE

Please contact your Authorised Samsung Reseller if any item above is missing or damaged.

10 © SAMSUNG Electronics Co., Ltd.

Front View of the DS-5021D / 5014D

DS-5021D

(Programmable Buttons : 21)

(Programmable Buttons : 14)

DS-5014D

PREPARATION

THINGS YOU SHOULD KNOW

Speaker

Dial Buttons Speaker Button Hold Button Transfer Button

Microphone

Programmable Buttons

Soft Buttons

Scroll Button

Status Indicator

LCD screen

Volume Button

Redial Button

Conference Button

Navigation Buttons

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Part Name and Features

Programmable Buttons

The DS-5021D digital phone has 21 programmable buttons and the DS-5014D digital phone has 14 programmable buttons. The programmable buttons allow you to activate desired functions or telephone numbers with a single button press. Among the programmable buttons, the functions of 3 buttons are pre-set as follows.

- Message Button When someone has left you a message this button’s LED blinks.

- Call1, Call2 Buttons

While the hold or conference functions are in use, the corresponding button’s LED blinks. Up to 6 call buttons can be set. By default 2 call buttons are set.

Soft Buttons

If the Scroll button is pressed, the function menus appear on the LCD screen. The Soft

buttons can be used to select the desired menu from the function menus displayed.

Scroll Button

This button is used to activate the function menu on the LCD screen when in the idle condition. If this Scroll button is pressed, 3 menus [CALL, OTHER, ANS] will be displayed on the LCD screen.

Status Indicator

The indicator shows the status of the phone with 3 colours : red, green and yellow.

LCD screen

The LCD screen shows the processing status and progress of a call, in addition to the various function menus depending on the status of the phone.

Volume Button

The volume button is used to control the volume of the phone handset, speakerphone, ringer, background music and voice announcements.

Redial Button

Pressing this button dials the last phone number that you just called or allows you to view up to 10 previously dialled calls.

12 © SAMSUNG Electronics Co., Ltd.

Conference Button

This button allows you to set up a conference call for up to 5 people, including you.

Navigation Buttons

This button allows you to access the phone’s menu functions. The menu functions Include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

Microphone

On the right side of speaker button, a microphone is located under a small hole in the plastic casing. You use the microphone in speakerphone mode to speak to your caller.

Transfer Button

This button is used in the following cases:

- When transferring your current call to other extension, extension group or externally.

- During a screened transfer pressing the transfer button allows you to toggle between the original caller and station user you wish to transfer the caller to.

- To enter station based programming options.

Hold Button

The hold button is used to place an existing call on hold and return to the call at a later time without hanging-up.

Speaker Button

This is used when you wish to use the phone’s speakerphone.

Dial Buttons

The dial buttons are used to input digits, and is made up of 10 digits [0]-[9] and [*], [#] buttons. Also, if a dial button is pressed for a longer duration, the corresponding personal speed dial number can be dialled.

Speaker

You can hear call status tones and announcements over the phone’s speaker.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

Bottom View of the DS-5021D / 5014D

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Phone Line Connection Port

Handset Connection Port

Groove for the Desk Stand

Wall Mounting Holes

Expansion Module

Groove for the Wall Mounting Stand

APPLICATION MENUS

ANNEX

14 © SAMSUNG Electronics Co., Ltd.

Part Name and Features

Wall Mounting Holes

When used as a wall mounting phone, these 2 holes are used to secure the phone on screws that are installed in the wall.

Groove for the Desk Stand

When used as the desk phone, assemble the phone stand into these grooves.

Expansion Module

Plug the KDB module into this module and secure with the two screws provided.

Groove for the Wall Mounting Stand

When used as a wall-mounting phone, assemble the phone stand into these grooves.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Handset Connection Port

Plug the handset cord into this port marked with the

Phone Line Connection Port

symbol.

CONVENIENT FEATURES

Connect the phone line cord.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Additional Module

As the additional modules that can be connected to the DS-5021D/5014D phones and provide various functions, there are KDB-D/KDB-S/KDB-F for the modules types. The acoustic optic modulator(AOM) can be also connected to the DS-5021D/5014D phone.

Module Type

BASIC FEATURES

KDB-D Can connect the digital extension device.(Supplying the DLI Port)

KDB-S Can connect a regular phone with a wireless phone.(Supplying the SLI port)

KDB-F Changes the speakerphone mode to the full duplex and provides an enhanced

function.

AOM Including 64 programmable buttons, this module can be connected to the

DS-5021D/5014D phone.

Functions

KDB

The DS-5021D/5014D phone has 3 types of KDB module, such as KDB-D/KDB-S/KDB-F, and one of these can be installed in the phone. If the KDB module is installed, the phone

CONVENIENT FEATURES

function can be enhanced, and depending on the module types, the number of local ports can be increased. The shape of KDB module is shown below.

APPLICATION MENUS

ANNEX

16 © SAMSUNG Electronics Co., Ltd.

KDB-D

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-D module can be installed. The KDB-D module provides the DLI port, so it connects the digital extension devices, such as a digital phone or 64-button module.

KDB-S

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-S module can

be installed. The KDB-S provides the SLI(Single Line Interface) port that can connect a wireless phone

with a regular phone.

KDB-F

PREPARATION

THINGS YOU SHOULD KNOW

The standard mode of speakerphone in DS-5021D/5014D phone is ‘Half Duplex’. The half duplex

means that it can communicate in both directions but only one way at a time. The KDB-F enhances the

speakerphone mode to the full duplex, so it can provide better communication. Connecting up to 3

external microphones to the KDB-F module, a conference can use this in a very convenient way. To use

this function, the phone shall have the pre-programmed EXTMIC button.

AOM

There is AOM(Add On Module) other than the KDB modules, as for the additional modules that provide various functions by connecting to the DS-5021D/5014D phone. The AOM is a button expansion box that is composed of programmable buttons only. The DS-5021D/5014D phone can connect AOM of 64 buttons. If the AOM module is installed, that means more programmable buttons are added. Then more functions can be registered for convenient use.

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Connecting Lines to the Phone

1 Connect the handset cord to the port marked with the handset symbol.

2 Connect the line cord to the phone line connection port.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

18 © SAMSUNG Electronics Co., Ltd.

Using the Desktop Stand

If the phone needs to be used in a desktop environment, insert the desktop stand into the two side holes, which are located at the rear of the phone, and push it in the upward direction, as shown in the figure below.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

When used as the wall mounting Phone

Assemble the stand into the left/right slots that are located in the lower section of the base. Place the two holes for wall mounting on screws that are installed on the wall.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

When used as a wall mounted phone, the location of the handset hook should be changed so that the handset can be secured. Take out the handset hook, flip it over and then insert the hook back into the hook holder as shown.

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

20 © SAMSUNG Electronics Co., Ltd.

Adding a KDB Module

1 In the center of the bottom panel, there is an expansion module that can install KDB.

Two connectors are covered with the plastic cover, which shall be removed in order to install the KDB module.

Plastic Cover

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

2 After removing the cover, plug in the KDB module and secure with the two screws

provided.

KDB

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Adding an AOM

1 Connect the DLI(Digital Line Interface) cable on the main system to the DLI port at the

bottom of AOM. At this time, the AOM extension pair shall be assigned at the telephone system in order to use AOM.

2 Prepare the following AOM connectors and 4 screws that are provided with

AOM itself.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

3 Connect AOM to the phone by using the AOM connector. Place the AOM connector

over two screw holes in the right side of AOM and the other two screw holes at the side of DS-5021D/5014D line cord port. Then tighten those screws.

AOM

DLI port

THINGS YOU SHOULD KNOW

bout Stations and Trunk Lines ............................................................... 24

Selecting System Functions..................................................................... 25

Entering Characters................................................................................. 30

Configuring My Phone .............................................................................32

Volume Adjustment.................................................................................. 37

Types of Signal Tone................................................................................ 39

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Telephone Status Indicator....................................................................... 40

Button LED ..............................................................................................40

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

About Stations and Trunk Lines

A station is a digital or IP phone or standard telephone connected to the OfficeServ system

THINGS YOU SHOULD KNOW

BASIC FEATURES

A trunk line is directly connected to your phone company’s telephone network. It allows you to make telephone calls to parties outside your office(for example, your home) or to receive incoming calls from external parties.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Selecting System Functions

To use the functions of the OfficeServ system you can: press the programmable button that is registered with the required function, select the function by using the Scroll button and 3 Soft buttons that are underneath the LCD screen or dial the function code. For example, if the callback function is required, find the programmable button with this function first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK] on the LCD screen.

Using the Scroll / Soft Button

The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is pressed again, another menu appears.

Three Soft buttons are located underneath the LCD screen. Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called the middle Soft button, and finally the one on the right is called the right Soft button.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

1 Press the Scroll button once when the phone is

in the idle state and the LCD screen will show the screen.

2 First, select one of the main menus ; [CALL], [OTHER],

or [ANS]. To select the [CALL] menu, press the left Soft button, to select the [OTHER] menu, press the middle Soft button, and finally to select the [ANS] menu, press the right Soft button.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

3 Keep pressing the Scroll button until the desired function

shows up. If there is a Æ symbol displayed, it means that additional menus are available.

4 If the desired function appears on the LCD screen, select

it by using the Soft button associated with the desired function.

Using the Function Code

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table below for the default function codes(these maybe changed in your system.) Refer to your System Administrator.

Dial Button

0 Trunk access group number 55+0 Page internal zone 0

10+xxx Answer parked calls 55+1 Page internal zone 1

11 Set calls on hold or clear on hold 55+2 Page internal zone 2

12+xxx Answer call on hold at another

station

13 Release door lock 55+4 Page internal zone 4

16+xxx Assign speed-dial number 55+5 Page external zone 1

17 Dial stored number 55+6 Page external zone 2

19 Redial 55+7 Page external zone 3

2xx Station number 55+8 Page external zone 4

3xx Station number 55 9 Page all external zones

Function Dial Button Function

55+3 Page internal zone 3

400 Cancel DND 55+* Page all zones

ANNEX

401 Set DND 56 Answer transfer page

41 Set Message No Ring 57 Clear alarm sensor

42+xxx Cancel message 58 Clear DISA Alarm

PREPARATION

Dial Button

43 Set/Return message 59 Change to my station level

44 Reserve connection to a busy

station/trunk line

45 Busy station Camp-on 601+xxx Set Forward All Calls

46 Conference 602+xxx Set Forward Busy

47 Enter account code 603+xxx Set Forward No Ans

48 Set station message 604+xxx Set Forward Busy/No Ans

49 Flash 66 Group call pickup

500~529 Station group 67 Night ring answer

53+grp+0 Exclude group 681 Voice Dialler

53+grp+1 Include group 682 Record Voice Dialler

54+zone Transfer page 7xx Trunk line

55+0 Page all internal zones 8x Trunk group number

606 + xxx Set Forward Follow me 9 Attendant Console group

65 Direct call pickup

Function Dial Button Function

600 Cancel all call forwarding

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

NOTE

If the table above does not have the desired function code or the function code does not match

with the desired function, the system’s numbering plan may have been changed ; please consult with your System Administrator.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Assigning the Programmable Button Extenders

By adding an extender to some buttons, you can use the phone more conveniently. For example, if the extender 4 is added to the [PAGE] button, when this button is pressed, it will allow a page announcement to be made to stations in page zone 4. Refer to the following table to select the extenders that can be assigned for each programmable button.

Button Description Extenders

BOSS Director/Secretary 1-4

DP Direct Call Pick-up Station or station group number

DS Direct Station Required station numbers

FWRD Call Forwarding 0=FWD Cancel, 1=FWD All, 2=FWD Busy, 3=FWD

No Answer, 4 FWD Busy/No Answer, 5=FWD DND

and-6=Follow Me

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

GPIK Group Call Pick-up 01-20

GCONF Conference group 1-5

IG Group In/Out Required station group 5XX(X)

MMPG Meet Me Page 0-9, *

PARK Park Orbits 0-9

PMSG Programmed Message 01-20

PAGE Paging 0-9, *

SG Station Group Selection 5XX(X)

SPD Speed Dial Personal 00-49, or System 500-999

DIR Directory Name Dialling PERS(1), SYS(2) or STN(3)

VT Voice Mail Transfer Voice Mail Group(5XX)

+ 110 hidden pages

Samsung DS-5021D, DS-5014D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY CONCERNS

TABLE OF CONTENTS

PREPARATION

Main Features

Checking Parts in the Package

Front View of the DS-5021D / 5014D

Part Name and Features

Bottom View of the DS-5021D / 5014D

Additional Module

Connecting Lines to the Phone

Using the Desktop Stand

Adding a KDB Module

Adding an AOM

THINGS YOU SHOULD KNOW

About Stations and Trunk Lines

Selecting System Functions

Using the Scroll / Soft Button

Using the Function Code

Assigning the Programmable Button Extenders