Samsung DS-5021D, DS-5014D User Manual

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Digital Phone User Guide

DS-5021D / DS-5014D / DS-5014S / DS5038S / DS-5007S

SAFETY CONCERNS

For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation.

Conventions

WARNING

Provides information or instructions that you should follow in order to avoid personal injury

WARNING

CAUTION

or fatality.

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure

or damage to your phone.

Symbols

NOTE

Indicates additional information for reference.

Caution

Indication of a general caution

Restriction

Indication of a prohibited action for the phone

Instruction

Indication for commanding a specifically required action

2 © SAMSUNG Electronics Co., Ltd.

Warning

WARNING

The handset receiver on the phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects.

Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.

Moisture in the phone may cause a fire and electric shocks.

Do not place the phone in a dusty area or areas with extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

Do not install the phone near a heater or flames(cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use flammable solvent or materials near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

Caution

CAUTION

Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner, aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not install the phone on an unstable surface or in direct sunlight.

It may cause severe damage to the plastic case of the phone, and reduced the performance of your phone.

Do not separate, repair or remodel the phone arbitrarily.

If a repair is needed, please contact your Authorised Samsung Reseller.

If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller.

4 © SAMSUNG Electronics Co., Ltd.

SAFETY CONCERNS

Conventions..................................................................................................................................... 2

Symbols........................................................................................................................................... 2

Warning ........................................................................................................................................... 3

Caution ............................................................................................................................................ 4

PREPARATION

Main Features.................................................................................................................................. 8

Checking Parts in the Package...................................................................................................... 10

Front View of the DS-5021D / 5014D .............................................................................................11

Bottom View of the DS-5021D / 5014D ......................................................................................... 14

Connecting Lines to the Phone...................................................................................................... 18

THINGS YOU SHOULD KNOW

About Stations and Trunk Lines ..................................................................................................... 24

Selecting System Functions .......................................................................................................... 25

Entering Characters....................................................................................................................... 30

Configuring My Phone ................................................................................................................... 32

Volume Adjustment........................................................................................................................ 37

Types of Signal Tone ..................................................................................................................... 39

Telephone Status Indicator ............................................................................................................ 40

Button LED .................................................................................................................................... 40

BASIC FEATURES

Before Making / Answering a Call.................................................................................................. 42

Intercom Calls................................................................................................................................ 43

Outside Calls ................................................................................................................................. 49

Intercom / Outside Calls ................................................................................................................ 58

CONVENIENT FEATURES

Do Not Disturb ...............................................................................................................................78

Call Forwarding.............................................................................................................................. 80

Paging and Messaging .................................................................................................................. 88

Alarm Features ............................................................................................................................101

Use with the Door Phone............................................................................................................. 105

Executive / Secretary Hot Line..................................................................................................... 107

Group Listening............................................................................................................................ 108

Account Code ..............................................................................................................................109

Locking Your Phone ..................................................................................................................... 110

Off-Hook Voice Announcement .....................................................................................................111

In Group / Out Of Group .............................................................................................................. 113

Mute............................................................................................................................................. 114

Background Music ....................................................................................................................... 115

Timer............................................................................................................................................ 116

APPLICATION MENUS

Navigation Buttons....................................................................................................................... 120

Main Menus .................................................................................................................................123

Reviewing and Calling Recently Called Numbers ........................................................................ 124

Reviewing and Calling Recently Received Numbers ................................................................... 125

Reviewing and Calling Speed Dial Numbers................................................................................ 126

Reviewing and Calling Numbers by Name................................................................................... 127

Setting Forward Type and Number .............................................................................................. 129

Setting Alarm Reminders ............................................................................................................. 131

ANNEX

Troubleshooting ........................................................................................................................... 134

Product Specifications.................................................................................................................. 136

6 © SAMSUNG Electronics Co., Ltd.

PREPARATION

Main Features.......................................................................................... 8

Checking Parts in the Package................................................................ 10

Front View of the DS-5021D / 5014D....................................................... 11

Bottom View of the DS-5021D / 5014D.................................................... 14

Connecting Lines to the Phone................................................................ 18

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

Main Features

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Application menu

This button allows you to access the digital phone’s menu functions. The menu functions include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

Speed Dial

For frequently used phone numbers, you can press one speed dial button to make a call to the speed dial number.

Pickup

You can answer a call at another extension.

Automatic Redial/Retry

When your call is important but your party is busy on another call, you can use automatic redial/retry function. The digital phone redials the called number automatically until your party is free to take your call.

Hold

You can use the Hold feature when you need something or another call arrives. Use this button to temporarily hold the current call until you are ready to resume the call. You can even pickup a held call at another station.

8 © SAMSUNG Electronics Co., Ltd.

PREPARATION

Conference Calls

Call Forwarding

Do Not Disturb

Paging

This button is used when multiple parties need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in a conference call.

If you cannot answer an incoming call, the call can be forwarded to another extension(unconditionally, while you are busy on a call, or when you are away from your phone).

When you do not want to be disturbed, the DND function can be set to block incoming calls and the phone will not ring. Your calls can be forwarded to another station when you do not wish to be disturbed.

If you have an urgent announcement to make, or you wish to locate a colleague, you can page through the speaker of other stations, or through optional external speakers.

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Call ID

When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is calling before answering the call and respond accordingly.

APPLICATION MENUS

ANNEX

PREPARATION

Checking Parts in the Package

THINGS YOU SHOULD KNOW

Handset

Dual–Jack Modular Line

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

DS-5021D

User Guide

Phone Stand

NOTE

Please contact your Authorised Samsung Reseller if any item above is missing or damaged.

10 © SAMSUNG Electronics Co., Ltd.

Front View of the DS-5021D / 5014D

DS-5021D

(Programmable Buttons : 21)

(Programmable Buttons : 14)

DS-5014D

PREPARATION

THINGS YOU SHOULD KNOW

Speaker

Dial Buttons Speaker Button Hold Button Transfer Button

Microphone

Programmable Buttons

Soft Buttons

Scroll Button

Status Indicator

LCD screen

Volume Button

Redial Button

Conference Button

Navigation Buttons

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Part Name and Features

Programmable Buttons

The DS-5021D digital phone has 21 programmable buttons and the DS-5014D digital phone has 14 programmable buttons. The programmable buttons allow you to activate desired functions or telephone numbers with a single button press. Among the programmable buttons, the functions of 3 buttons are pre-set as follows.

- Message Button When someone has left you a message this button’s LED blinks.

- Call1, Call2 Buttons

While the hold or conference functions are in use, the corresponding button’s LED blinks. Up to 6 call buttons can be set. By default 2 call buttons are set.

Soft Buttons

If the Scroll button is pressed, the function menus appear on the LCD screen. The Soft

buttons can be used to select the desired menu from the function menus displayed.

Scroll Button

This button is used to activate the function menu on the LCD screen when in the idle condition. If this Scroll button is pressed, 3 menus [CALL, OTHER, ANS] will be displayed on the LCD screen.

Status Indicator

The indicator shows the status of the phone with 3 colours : red, green and yellow.

LCD screen

The LCD screen shows the processing status and progress of a call, in addition to the various function menus depending on the status of the phone.

Volume Button

The volume button is used to control the volume of the phone handset, speakerphone, ringer, background music and voice announcements.

Redial Button

Pressing this button dials the last phone number that you just called or allows you to view up to 10 previously dialled calls.

12 © SAMSUNG Electronics Co., Ltd.

Conference Button

This button allows you to set up a conference call for up to 5 people, including you.

Navigation Buttons

This button allows you to access the phone’s menu functions. The menu functions Include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

Microphone

On the right side of speaker button, a microphone is located under a small hole in the plastic casing. You use the microphone in speakerphone mode to speak to your caller.

Transfer Button

This button is used in the following cases:

- When transferring your current call to other extension, extension group or externally.

- During a screened transfer pressing the transfer button allows you to toggle between the original caller and station user you wish to transfer the caller to.

- To enter station based programming options.

Hold Button

The hold button is used to place an existing call on hold and return to the call at a later time without hanging-up.

Speaker Button

This is used when you wish to use the phone’s speakerphone.

Dial Buttons

The dial buttons are used to input digits, and is made up of 10 digits [0]-[9] and [*], [#] buttons. Also, if a dial button is pressed for a longer duration, the corresponding personal speed dial number can be dialled.

Speaker

You can hear call status tones and announcements over the phone’s speaker.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

Bottom View of the DS-5021D / 5014D

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Phone Line Connection Port

Handset Connection Port

Groove for the Desk Stand

Wall Mounting Holes

Expansion Module

Groove for the Wall Mounting Stand

APPLICATION MENUS

ANNEX

14 © SAMSUNG Electronics Co., Ltd.

Part Name and Features

Wall Mounting Holes

When used as a wall mounting phone, these 2 holes are used to secure the phone on screws that are installed in the wall.

Groove for the Desk Stand

When used as the desk phone, assemble the phone stand into these grooves.

Expansion Module

Plug the KDB module into this module and secure with the two screws provided.

Groove for the Wall Mounting Stand

When used as a wall-mounting phone, assemble the phone stand into these grooves.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Handset Connection Port

Plug the handset cord into this port marked with the

Phone Line Connection Port

symbol.

CONVENIENT FEATURES

Connect the phone line cord.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Additional Module

As the additional modules that can be connected to the DS-5021D/5014D phones and provide various functions, there are KDB-D/KDB-S/KDB-F for the modules types. The acoustic optic modulator(AOM) can be also connected to the DS-5021D/5014D phone.

Module Type

BASIC FEATURES

KDB-D Can connect the digital extension device.(Supplying the DLI Port)

KDB-S Can connect a regular phone with a wireless phone.(Supplying the SLI port)

KDB-F Changes the speakerphone mode to the full duplex and provides an enhanced

function.

AOM Including 64 programmable buttons, this module can be connected to the

DS-5021D/5014D phone.

Functions

KDB

The DS-5021D/5014D phone has 3 types of KDB module, such as KDB-D/KDB-S/KDB-F, and one of these can be installed in the phone. If the KDB module is installed, the phone

CONVENIENT FEATURES

function can be enhanced, and depending on the module types, the number of local ports can be increased. The shape of KDB module is shown below.

APPLICATION MENUS

ANNEX

16 © SAMSUNG Electronics Co., Ltd.

KDB-D

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-D module can be installed. The KDB-D module provides the DLI port, so it connects the digital extension devices, such as a digital phone or 64-button module.

KDB-S

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-S module can

be installed. The KDB-S provides the SLI(Single Line Interface) port that can connect a wireless phone

with a regular phone.

KDB-F

PREPARATION

THINGS YOU SHOULD KNOW

The standard mode of speakerphone in DS-5021D/5014D phone is ‘Half Duplex’. The half duplex

means that it can communicate in both directions but only one way at a time. The KDB-F enhances the

speakerphone mode to the full duplex, so it can provide better communication. Connecting up to 3

external microphones to the KDB-F module, a conference can use this in a very convenient way. To use

this function, the phone shall have the pre-programmed EXTMIC button.

AOM

There is AOM(Add On Module) other than the KDB modules, as for the additional modules that provide various functions by connecting to the DS-5021D/5014D phone. The AOM is a button expansion box that is composed of programmable buttons only. The DS-5021D/5014D phone can connect AOM of 64 buttons. If the AOM module is installed, that means more programmable buttons are added. Then more functions can be registered for convenient use.

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Connecting Lines to the Phone

1 Connect the handset cord to the port marked with the handset symbol.

2 Connect the line cord to the phone line connection port.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

18 © SAMSUNG Electronics Co., Ltd.

Using the Desktop Stand

If the phone needs to be used in a desktop environment, insert the desktop stand into the two side holes, which are located at the rear of the phone, and push it in the upward direction, as shown in the figure below.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

When used as the wall mounting Phone

Assemble the stand into the left/right slots that are located in the lower section of the base. Place the two holes for wall mounting on screws that are installed on the wall.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

When used as a wall mounted phone, the location of the handset hook should be changed so that the handset can be secured. Take out the handset hook, flip it over and then insert the hook back into the hook holder as shown.

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

20 © SAMSUNG Electronics Co., Ltd.

Adding a KDB Module

1 In the center of the bottom panel, there is an expansion module that can install KDB.

Two connectors are covered with the plastic cover, which shall be removed in order to install the KDB module.

Plastic Cover

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

2 After removing the cover, plug in the KDB module and secure with the two screws

provided.

KDB

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Adding an AOM

1 Connect the DLI(Digital Line Interface) cable on the main system to the DLI port at the

bottom of AOM. At this time, the AOM extension pair shall be assigned at the telephone system in order to use AOM.

2 Prepare the following AOM connectors and 4 screws that are provided with

AOM itself.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

3 Connect AOM to the phone by using the AOM connector. Place the AOM connector

over two screw holes in the right side of AOM and the other two screw holes at the side of DS-5021D/5014D line cord port. Then tighten those screws.

AOM

DLI port

22 © SAMSUNG Electronics Co., Ltd.

THINGS YOU SHOULD KNOW

bout Stations and Trunk Lines ............................................................... 24

Selecting System Functions..................................................................... 25

Entering Characters................................................................................. 30

Configuring My Phone .............................................................................32

Volume Adjustment.................................................................................. 37

Types of Signal Tone................................................................................ 39

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Telephone Status Indicator....................................................................... 40

Button LED ..............................................................................................40

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

About Stations and Trunk Lines

A station is a digital or IP phone or standard telephone connected to the OfficeServ system

THINGS YOU SHOULD KNOW

BASIC FEATURES

A trunk line is directly connected to your phone company’s telephone network. It allows you to make telephone calls to parties outside your office(for example, your home) or to receive incoming calls from external parties.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

24 © SAMSUNG Electronics Co., Ltd.

Selecting System Functions

To use the functions of the OfficeServ system you can: press the programmable button that is registered with the required function, select the function by using the Scroll button and 3 Soft buttons that are underneath the LCD screen or dial the function code. For example, if the callback function is required, find the programmable button with this function first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK] on the LCD screen.

Using the Scroll / Soft Button

The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is pressed again, another menu appears.

Three Soft buttons are located underneath the LCD screen. Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called the middle Soft button, and finally the one on the right is called the right Soft button.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

1 Press the Scroll button once when the phone is

in the idle state and the LCD screen will show the screen.

2 First, select one of the main menus ; [CALL], [OTHER],

or [ANS]. To select the [CALL] menu, press the left Soft button, to select the [OTHER] menu, press the middle Soft button, and finally to select the [ANS] menu, press the right Soft button.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

3 Keep pressing the Scroll button until the desired function

shows up. If there is a Æ symbol displayed, it means that additional menus are available.

4 If the desired function appears on the LCD screen, select

it by using the Soft button associated with the desired function.

Using the Function Code

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table below for the default function codes(these maybe changed in your system.) Refer to your System Administrator.

Dial Button

0 Trunk access group number 55+0 Page internal zone 0

10+xxx Answer parked calls 55+1 Page internal zone 1

11 Set calls on hold or clear on hold 55+2 Page internal zone 2

12+xxx Answer call on hold at another

station

13 Release door lock 55+4 Page internal zone 4

16+xxx Assign speed-dial number 55+5 Page external zone 1

17 Dial stored number 55+6 Page external zone 2

19 Redial 55+7 Page external zone 3

2xx Station number 55+8 Page external zone 4

3xx Station number 55 9 Page all external zones

Function Dial Button Function

55+3 Page internal zone 3

400 Cancel DND 55+* Page all zones

ANNEX

401 Set DND 56 Answer transfer page

41 Set Message No Ring 57 Clear alarm sensor

42+xxx Cancel message 58 Clear DISA Alarm

26 © SAMSUNG Electronics Co., Ltd.

PREPARATION

Dial Button

43 Set/Return message 59 Change to my station level

44 Reserve connection to a busy

station/trunk line

45 Busy station Camp-on 601+xxx Set Forward All Calls

46 Conference 602+xxx Set Forward Busy

47 Enter account code 603+xxx Set Forward No Ans

48 Set station message 604+xxx Set Forward Busy/No Ans

49 Flash 66 Group call pickup

500~529 Station group 67 Night ring answer

53+grp+0 Exclude group 681 Voice Dialler

53+grp+1 Include group 682 Record Voice Dialler

54+zone Transfer page 7xx Trunk line

55+0 Page all internal zones 8x Trunk group number

606 + xxx Set Forward Follow me 9 Attendant Console group

65 Direct call pickup

Function Dial Button Function

600 Cancel all call forwarding

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

NOTE

If the table above does not have the desired function code or the function code does not match

with the desired function, the system’s numbering plan may have been changed ; please consult with your System Administrator.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Assigning the Programmable Button Extenders

By adding an extender to some buttons, you can use the phone more conveniently. For example, if the extender 4 is added to the [PAGE] button, when this button is pressed, it will allow a page announcement to be made to stations in page zone 4. Refer to the following table to select the extenders that can be assigned for each programmable button.

Button Description Extenders

BOSS Director/Secretary 1-4

DP Direct Call Pick-up Station or station group number

DS Direct Station Required station numbers

FWRD Call Forwarding 0=FWD Cancel, 1=FWD All, 2=FWD Busy, 3=FWD

No Answer, 4 FWD Busy/No Answer, 5=FWD DND

and-6=Follow Me

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

GPIK Group Call Pick-up 01-20

GCONF Conference group 1-5

IG Group In/Out Required station group 5XX(X)

MMPG Meet Me Page 0-9, *

PARK Park Orbits 0-9

PMSG Programmed Message 01-20

PAGE Paging 0-9, *

SG Station Group Selection 5XX(X)

SPD Speed Dial Personal 00-49, or System 500-999

DIR Directory Name Dialling PERS(1), SYS(2) or STN(3)

VT Voice Mail Transfer Voice Mail Group(5XX)

28 © SAMSUNG Electronics Co., Ltd.

PREPARATION

1 Press the [Transfer] button.

THINGS YOU SHOULD KNOW

2 Press [1]►[0]►[7].

BASIC FEATURES

3 Select the programmable button that requires

an extender by using the [TVol umeS] button to, scroll through programmable buttons and then press the right Soft button, or press the programmable button to add an extender.

CONVENIENT FEATURES

4 When the cursor comes to the input area

on the LCD panel, dial the required extender.

APPLICATION MENUS

5 Save the extender by pressing the right or

left Soft button. Press the [Transfer] button to finish programming.

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Entering Characters

Using the dial buttons of this phone, you can easily enter/edit letters, numbers and special characters.

Special Button Used

To enter letters of the alphabet the following special button is used.

- ‘A’ Button : Switch to capital/small letters when entering characters.

The ‘A’ button of the DS-5021D/5014D phone is located on the first button of the bottom row of the programmable buttons below the LCD screen.

BASIC FEATURES

DS-5021D

An example for the DS-5021D is shown.

‘A’ Button

CONVENIENT FEATURES

DS-5014D

APPLICATION MENUS

ANNEX

30 © SAMSUNG Electronics Co., Ltd.

An example for the DS-5014D is shown.

‘A’ Button

Entering Characters

Press the [TVol umeS] button to move the cursor and insert or modify the desired letter. Press the [TVol umeS] button and move the cursor one space to the right to use the same dial button letters as the previous letter used. Procedures for entering characters are described below.

Procedures for entering characters are described below.

Enter the characters according to the table below. Press the ‘A’ button to switch between capital and lower case letters.

PREPARATION

THINGS YOU SHOULD KNOW

Dial button

Dial frequency

0 < > . ) 0

1 Space ? , ! 1

2 A B C @ 2

3 D E F # 3

4 G H I $ 4

5 J K L % 5

6 M N O ^ 6

7 P Q R S 7

8 T U V * 8

9 W X Y Z 9

* : = [ ] *

# #

1 2 3 4 5

Space

[

)

]

;

”

{

→

(

}

’

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Press the [#] button to enter special characters. Special characters are displayed in the following order.

# ▶ space ▶ & ▶ ! ▶ : ▶ ? ▶ . ▶ , ▶ % ▶ $ ▶ - ▶ < ▶ > ▶ / ▶ =

▶ [ ▶ ] ▶ @ ▶ ^ ▶ ( ▶ ) ▶ _ ▶ + ▶ { ▶ } ▶ | ▶ ; ▶ ” ▶ → ▶ ’

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Configuring My Phone

Allows you to set the feature preferences for your phone.

To Change the Passcode

The pre-assigned station passcode is 1234. You can change the station passcode if needed.

1 Press the [Transfer] button.

2 Press [1]►[0]►[1].

3 Enter the previous passcode.

4 Enter the new passcode. The passcode must

be a 4-digit number.

5 Re-enter the new passcode for confirmation.

If the passcode is entered correctly, a beep will be heard twice. If four beeps are heard, it means that the new passcode entry was unsuccessful. Please re-enter the new passcode.

6 Save the new passcode by pressing the [Transfer] button.

32 © SAMSUNG Electronics Co., Ltd.

Setting the Answer Mode

Intercom calls can be answered with one of three answer modes. A different answering mode

can be selected for

- [0] ANS MODE : the answer mode when answering intercom calls.

- [1] EXEC ANS : the answer mode when answering calls using the executive/secretary hot line. You must be a designated Boss or Secretary for this option to be available.

1 Press the [Transfer] button.

2 Press [1]►[0]►[3].

3 Select the call type(ANS MODE or EXEC ANS) using

the [TVol u meS] button. Move the cursor by pressing the right Soft button.

4 Press [0](Ring mode), [1](Auto Answer mode),

or [2](Voice Announce).

5 Press the [Transfer] button and save the selected entry.

NOTE

If your phones is programmed for the Voice Announce answering function, and Call Forwarding

No Answer is set, you must press the [Speaker] button or [Send] button to answer before the no an answer timer expires. Otherwise, the call will be forwarded.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Using the Headset / Handset (Headset Operation)

The DS-5021D/5014D Digital phone user can switch between handset mode and headset mode. In headset mode, you can answer or end a call by pressing the [Send] button or [End] button.

1 Press the [Transfer] button.

2 Press [1]►[1]►[0].

3 To use the handset, press [0]►[2]►[0], and to use

the headset, press [0]

4 Save the selected entry by pressing the

[Transfer] button.

►[2]►[1].

ANNEX

34 © SAMSUNG Electronics Co., Ltd.

Enabling / Disabling the Key Confirmation Tone

You can enable or disable a short confirmation tone whenever a dial button is pressed.

1 Press the [Transfer] button.

2 Press [1]►[1]►[0].

3 To use the key confirmation tone, press [0]►[4]►[1],

and to disable that the tone, press [0]

4 Save the selected entry by pressing the

[Transfer] button.

►[4]►[0].

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Pulse to Tone Changeover

When making an outside call on a dial pulse(mechanical) line, press the [#] button. All digits dialled after the [#] button will be sent as tones(electronic method).

Hot Keypad

The hot keypad allows you to make a call or activate the other functions of the OfficeServ system by pressing the dial buttons or function keys directly, without picking up the handset or pressing the [Speaker] button.

If the hot keypad function is turned off, you must pick up the handset or press the [Speaker] button first.

1 Press the [Transfer] button.

2 Press [1]►[1]►[0].

3 To enable hot keypad, press [0]►[3]►[1], and to

disable, press [0]

4 Save the selected entry by pressing the

[Transfer] button.

►[3]►[0].

36 © SAMSUNG Electronics Co., Ltd.

Volume Adjustment

The [TVol u meS] button is used for adjusting the volume of the handset, speaker, and ringer.

Adjusting Handset Volume

1 During a call using the handset, press the [VolumeS]

button to increase the handset volume.

2 Press the [TVolume] button to decrease the handset

volume.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Adjusting Speaker Volume

1 During a call using the [Speaker] button, press the

[VolumeS] button to increase the speaker volume.

2 Press the [TVolume] button to decrease the speaker

volume.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Adjusting Ring Volume

1 To increase the ring volume, press the [VolumeS]

button while the phone is ringing.

2 To decrease the ring volume, press the [TVolume]

button while the phone is ringing.

38 © SAMSUNG Electronics Co., Ltd.

Types of Signal Tone

The types of signal tone used in this telephone system are described in the following table.

SignalTone

Name

al tone A steady tone that indicates

you can begin dialling.

Usages Signal Interval

PREPARATION

THINGS YOU SHOULD KNOW

Ring back

tone

Busy tone Indicates the station you

Transfer tone Indicates your call is being

Confirmation

tone

Indicates the station you

dialled is ringing.

dialled is busy.

held and you can dial

another station.

Very short beeps that

indicate you have correctly

set or cancelled a system

feature.

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Telephone Status Indicator

The status indicator turns on or off according to the telephone status.

Functions

Busy/Off-hook Steady red.

Extension Ring Flashing red.

Trunk Ring Flashing green.

Status of LCD Indicators

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Recalling Flashing yellow.

Message waiting Flashing red.

Calling Denied Fast flashing red within 1 second interval.

Button LED

The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status.

Button LED

LED Status Function

Steady red When ‘Forward All Calls’ is set or a Follow me has been set.

Flashing red When the phone is locked for any outgoing Trunk call.

Steady red When the entire phone is locked.

Steady red When the phone is used as a speakerphone.

40 © SAMSUNG Electronics Co., Ltd.

BASIC FEATURES

Before Making / Answering a Call ............................................................ 42

Intercom Calls.......................................................................................... 43

Outside Calls ........................................................................................... 49

Intercom / Outside Calls........................................................................... 58

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Before Making / Answering a Call

This section provides you with information on how to make or answer a call by using the handset or speakerphone.

Calling Methods

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Using a handset

This function allows you to lift the handset and make a call.

Using a speakerphone

This function allows you to make a call through the speakerphone without lifting the handset.

Call Answering Methods

Using a handset

This function allows you to lift the handset and answer a call.

Using a speakerphone

ANNEX

This function allows you to answer a call through the speakerphone without lifting the handset.

42 © SAMSUNG Electronics Co., Ltd.

Intercom Calls

This function is used when you want to make a call to other stations.

Assigning the Names to Your Extension

You can assign a name of up to 11 letters to your extension. This allows other extension users with display stations to call you using the directory dial feature and to see your name when you call them.

1 Press the [Transfer] button.

2 Press [1]►[0]►[4].

3 Enter the name.

Refer to the ‘Things You Should Know’ in this guide for entering characters.

4 Save the name by pressing the [Transfer] button.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Calling an Extension Number

1 Pick up the handset and check for dial tone.

2 Dial the extension number or station group number.

Wait until the other party answers the call. If a short signal tone(not a ringing tone) is heard, the receiving extension has set up the Voice Announce or Automatic Answer function.

3 Replace the handset or press the [End] button

to finish the call.

NOTE

If you have a [DSS] button assigned to an extension number or station group, press this button

instead of dialling the corresponding station number.

APPLICATION MENUS

ANNEX

44 © SAMSUNG Electronics Co., Ltd.

Answering an Intercom Call

1 When the phone rings, pick up the handset

or press the [Speaker] button or [Send] button.

2 To finish the call replace the handset or press

either the [Speaker] or [End] button.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Voice Page Announce Mode (Intercom Calls Only)

When another station calls you, a short signal tone will be heard followed by the caller’s announcement.

1 To answer the call, pick up the handset

or press the [Send] button.

2 To end the call, replace the handset or press either

the [End] or [Speaker] button.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Automatic Answer Mode (Intercom Calls Only)

When another station calls you, a short signal tone will be heard and then the phone automatically answers the call.

1 The microphone and speaker are turned on and

you can communicate hands-free.

2 For a private conversation, lift the handset.

3 To end the call, replace the handset or press either

the [End] or [Speaker] button.

APPLICATION MENUS

ANNEX

46 © SAMSUNG Electronics Co., Ltd.

Busy Station Callback

When the called station is busy, you can set a busy station callback. When the busy station becomes free, your phone will ring. If you pick up the phone, the other station will begin to ring.

1 When you hear a busy signal, press the [CBK] button

or press [4] to [CBK] on the LCD panel.

2 When you hear the confirmation signal, replace

the handset.

3 When the reserved station becomes free, your

phone rings. The ‘CALL BACK’ message will appear on the LCD screen.

4 Lift the handset or press the [Speaker] or [Send]

button to call the current idle station.

5 To end the call, replace the handset or press either

the [Speaker] or [End] button.

NOTE

If you do not answer the Callback within 30 seconds, the callback will be cancelled. If a callback

is set up, the [CBK] button’s LED, if programmed, will light.

►[4]. Or, press the Soft button corresponding

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Busy Station Camp-On

When you call another station and receive a busy signal, you can give the called station off-hook ring tone and wait for a little while.

1 Press the [CAMP] button or press [4]►[5].

Or, press the Soft button corresponding to the [CAMP] on the LCD screen.

2 The called station will receive off-hook ring tone

repeated every few seconds and an available [Call] button will flash to indicate your call is waiting.

3 Wait for the called party to answer.

The called station must release its first call or place it on hold before answering your camp-on.

APPLICATION MENUS

ANNEX

48 © SAMSUNG Electronics Co., Ltd.

Calling Your System Operator

Press [9] to call your system operator or operator group. If you want to call a specific operator, dial that person’s extension number.

Outside Calls

This function is used when you want to make an external call using any available trunk line.

Calling Outside numbers

You can use a handset or speakerphone when calling an external number.

To make an external call with a handset, follow the procedures below.

1 Pick up the handset.

2 Press the trunk or trunk group button or dial the

trunk group access code(e.g., 0).

3 Dial the telephone number you want to call.

4 Finish your call by replacing the handset or pressing

the [End] button.

NOTE

If the hot keypad feature is used, you can make an external call without picking up a handset by

dialling the trunk access code.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

To make an external call with a speakerphone, follow the procedures below.

1 Press the [Speaker] button.

2 Press the trunk line or dial the trunk access code.

3 Dial the telephone number.

4 Finish the call, by pressing the [Speaker] button.

NOTE

If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system, press the [LCR]

button or dial the LCR access code.

ANNEX

50 © SAMSUNG Electronics Co., Ltd.

Authorization Code and Account Code

Authorization Code

PREPARATION

If your OfficeServ system is programmed to require you to enter an authorization code before making a call, press [*] plus a valid code before selecting a trunk line.

Account Code

If your OfficeServ system is programmed to require you to enter an account code before making a call, press the [ACCT] button or press [4] code, press the [ACCT] button again and then select a trunk line.

NOTE

Ask your System Administrator for more information on authorization codes and account

codes.

►[7] plus a valid

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Answering an Outside Call

If you lift up the handset when the phone is ringing, you are automatically connected to the ringing call. Or, press the [Send] button to automatically answer on the speakerphone.

NOTE

If a call is flashing at your phone but not ringing, you must press the flashing button to answer.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Universal Answer

External calls may be programmed to ring through an external speaker. In this case, press [6] press [UA] button to answer the call.

New Call

Press the [NEW] button to disconnect your existing call, wait for dial tone and then make a new call on the same line. If this [NEW] button does not appear on your phone, press the Soft button corresponding to [NEW] on the LCD screen.

Busy Line Queuing With Callback

►[7] or the

APPLICATION MENUS

ANNEX

52 © SAMSUNG Electronics Co., Ltd.

If there are no available trunk lines, you will hear busy tone when you try to make an external call, you can set a callback. When a line becomes free, your phone will ring. You can reserve up to 5 callbacks for extension or trunk calls.

1 If you receive a busy tone when trying to access a trunk

line, press the [CBK] button or press [4]

►[4].

Or, press the Soft button corresponding to [CBK] on the LCD screen.

2 When confirmation tone is heard, put down the handset.

3 When the line becomes free, the system will call

you back.

4 Lift the handset or press the [Send] button to respond

to the Callback. Wait for dial tone and dial the telephone number or speed dial number again.

NOTE

A callback will be cancelled if not answered within 30 seconds. If you have set a callback, your

[CBK] button’s LED, if programmed, will light.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Cancelling Callback

A maximum of 5 callbacks can be set for extensions or external calls lines at the same time. To cancel a callback, follow the procedure below.

1 Press the [CBK] button or press [4]►[4].

You will hear confirmation tone.

2 Press the [Hold] button. This will cancel the oldest

callback that you have set.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Redial

To redial the last telephone number you dialled, press the [Send] button for approximately 2 seconds or press [1][9].

Pressing the [Redial] key will give you the option to review up to 10 of your previously dialled external numbers.

1 Press the [Redial] button.

2 Use the direction buttons or the [TVolume S] button

to select the required number to redial and press the Soft button corresponding to [Dial].

3 To review details about the previous call prior to dialling

it, press the Soft button corresponding to [NND].

4 Press the [Redial] button twice to automatically redial

the last number you dialled.

NOTE

- If the hot keypad feature is turned off, you have to lift up the handset first or press the [Speaker] button before you begin using the redial feature.

- Redial does not apply to intercom calls.

54 © SAMSUNG Electronics Co., Ltd.

Save Number with Redial

1 To save the number you just dialled for later use,

press the [SAVE] button before hanging up.

2 This saved number can be redialled at any time by

pressing the [SNR] button or dialling [1] The same external trunk line will be selected for you.

NOTE

- The saved telephone number will be saved in memory until you save another number.

- Saved Number Redial does not apply to intercom calls.

►[7].

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Automatic Redial / Retry

When you make an outside call and receive a busy signal, the OfficeServ system can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 99 attempts.

1 When you hear a busy signal, press the [RETRY]

button or press the Soft button corresponding to [RETRY] on the LCD screen.

2 The system will reserve the line and automatically

redial the same number for you. You will hear the call progress tones through the speaker. At this time, the microphone is muted.

3 When the called party answers, you must pick up

the handset or press the [Speaker] or [Send] button before you begin speaking. You must answer within 10 seconds.

NOTE

- If you make another call, auto-redial is cancelled.

- To cancel a retry, lift and replace the handset.

ANNEX

56 © SAMSUNG Electronics Co., Ltd.

Call Park

You can park an outside call in one of 10 ‘parking orbits’.

1 Press the [PARK] button.

Or, press the Soft button corresponding to [PARK] on the LCD screen.

2 Dial the orbit number required, [0]-[9] ; the [PARK]

button will flash. Or, press a dedicated [PARK] button ; the [PARK ] button will also flash. To have the call ’parked’ picked up by another station, notify the station user of the parking orbit number.

3 To pick up the parked call, press the [PARK] button

followed by the required orbit number or press the flashing [PARK] button.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

Intercom / Outside Calls

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Holding a Call

You can temporarily suspend a conversation without ending the call by placing the call on hold. Or, when another call is received, you can put your first call on hold and answer the new call. You can simply press the button on hold again to resume the conversation. The types of hold available are system hold(general hold), automatic hold, exclusive hold, and consultation hold.

System Hold

1 While you are engaged in a conversation, press

the [Hold] button.

2 The call on hold will flash green on your phone

and this line will flash red on other stations.

3 To return to the held call.

Press the line button. The green LED will stop flashing.

4 Resume your conversation with the other party.

NOTE

While you are on a call, pressing a trunk line button or flashing Call button will automatically

put your first call on hold and connect you to the new call. Refer below.

58 © SAMSUNG Electronics Co., Ltd.

Automatic Hold

With Automatic Hold set, when you are answering an outside call, pressing the trunk line or flashing Call button will automatically put your outside call on hold and connect you to the next call. You can set Automatic hold on your phone by following the procedure below.

1 Press the [Transfer] button.

2 Press [1]►[1]►[0].

3 To use this function, press [0]►[0]►[1], and if this

function is not required, press [0]

4 Press the [Transfer] button to save the selected item.

NOTE

Intercom calls will be placed on hold by pressing the [Hold] or [Transfer] button. If you press

another trunk line button or flashing Call button while you are on an intercom call, the intercom will be disconnected.

►[0]►[0].

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Exclusive Hold

To place an outside call on hold exclusively so that other users cannot get it.

1 Press the [Hold] button twice.

2 The call will flash green on your phone and this line

will show a steady red light on other stations.

3 To retrieve the call on hold, press the flashing green

line button or press the [Hold] button.

NOTE

Intercom calls will always be placed on exclusive hold.

APPLICATION MENUS

ANNEX

60 © SAMSUNG Electronics Co., Ltd.

Consultation Hold

When you are talking to an external caller and it is necessary to consult with another extension.

1 Press the [Transfer] button ; you will hear transfer

dial tone. Your outside call is placed on Transfer hold.

2 Dial the extension number.

3 Consult with the internal party.

4 Press the [Transfer] button to return to the outside

party or to hang up to transfer the call.

NOTE

Repeatedly pressing the [Transfer] button will toggle between the outside party and internal

extension.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Hold Recall

1 If you leave a call on hold longer than the system

hold timer allows, it will recall your station. At this time, the call button on hold will have a slow flashing amber light. If you do not answer this recall within a pre-programmed period of time, it may go to the system operator depending upon your OfficeServ system programming.

2 When your phone rings, lift the handset or press

the [Send] button to answer the recall.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Retrieving Calls Held at Another Station

1 When a line is on system hold, the line will have

a flashing red light. To retrieve the call on hold, press the line button with the red flashing light.

2 When a line is on hold and it does not appear on

your phone, press [1] the extension number of the station that placed the call on hold.

►[2] plus the line number or

62 © SAMSUNG Electronics Co., Ltd.

Call Pickup

This section explains how to pickup a call that is ringing at another station.

Station Call Pickup

If a call rings on another station and you know the station number, you can answer the call on your phone.

1 A call is ringing on another station.

2 Pick up the handset and listen for the dial tone.

3 Press [6]►[5].

4 Dial the station number that is ringing.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Group Call Pickup

Each station can be assigned to a call pickup group. Refer to your System Administrator for details on your pick up group.

1 When a call is ringing on another station assigned to

your pick up group.

2 Pick up the handset and check for dial tone.

3 Press [6]►[6].

4 Or press the flashing [GROUP PICKUP] button,

or press [GROUP PICKUP] button followed by the related group number.

NOTE

- A group number(extender) can be assigned to the [GROUP PICKUP] button.

- Station Call Pickup and Group Call Pickup may not enable you to answer the recalls at stations depending on the OfficeServ system programming. Refer to your Samsung Authorised Reseller

for further details.

ANNEX

64 © SAMSUNG Electronics Co., Ltd.

Dialling by Directory Name

Each extension number or speed dial number can have a relevant directory name. You can select the extension number or speed dial number from the list of directory names by scrolling down in alphabetical order. This online directory allows you to make any extension call or to find a speed dial number within just a few seconds.

1 Press the [DIR] button, or press the Soft button

related to [DIR] in the CALL menu.

2 Select the directory you wish to use, PERS(Personal,

Speed Dial Number), SYS(System Speed Dial Number) or STN(Station Name).

3 Press the dial button that matches the first letter of

name that you wish to find.

4 Find the required name by using the [TVolume S]

button.

5 Press the Soft button corresponding to [DIAL] on

the LCD screen to make the call to the selected number.

NOTE

To directly move to one of the directories, an extender can be added to [DIR] button. [1] for the Personal Speed Dial list, [2] for the System Speed Dial list and [3] for the Station list.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Transferring Calls

You can transfer your call to another extension or return to the outside party.

1 While on a call, press the [Transfer] button.

Your call is automatically put on transfer hold.

2 Dial an extension or group number.

Or, press the [DSS] button or station group button. Your call will be automatically put on transfer hold.

3 For blind transfer, hang up

when you hear ringing. Or, wait for the called party to answer and advise him/her of the call. Then hang up.

Reconnection with the Outside Party

If the transfer is refused and the called station hangs up, you will be reconnected to the outside line. Or, you can press the [Transfer] button to return to the outside party.

ANNEX

66 © SAMSUNG Electronics Co., Ltd.

Call Retransferring

If you wish to send the call to another extension without waiting for the first station to hang up, simply press another [DSS] button. Or, press the CALL button or trunk line button to return to the outside party and begin the transfer process again.

NOTE

- When you are transferring a call to a station programmed for Voice Announce or Auto Answer, the transferred call will always ring.

- After the internal party answers, you may alternate back and forth between the parties by

pressing the [Transfer] button.

- You cannot transfer an Intercom call by pressing the [DSS] button for the station required.

You must press the [Transfer] button first and then press the [DSS] button or dial the

destination extension number.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Transfer With Camp-On

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. So, when this station becomes free, it can be connected to the transferred call. Simply hang up when you hear a busy signal. Then, the called party will be alerted by a call waiting tone.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Transfer To Voice Mail

This feature is used to send a call directly to a voice mailbox. Your phone must have a correctly programmed [VT] button to accomplish this.

1 Press the [VT] button while you are on a call.

Or, press the Soft button corresponding to [VT] on the LCD screen.

2 Dial the mailbox number.

3 Hang up when dialling is completed.

Call Waiting

If an outside call or another station has camped-on to you, your phone will ring and the waiting call’s LED will flash green.

1 Press the flashing button to answer the waiting call.

If your phone has the Automatic Hold feature set, your current call will go on hold automatically.

2 If Automatic Hold is not set, press the [Hold] button

and then press the button with the flashing LED. Or, finish the first call and hang up ; the waiting call will ring your phone.

3 Lift the handset or press the [Send] button to answer.

68 © SAMSUNG Electronics Co., Ltd.

Speed-Dial

You may assign any frequently used numbers to a personal speed dial number list for your station. These personal speed dial numbers are in addition to the system Speed dial numbers available. Speed dial numbers can be allocated to buttons which allow you to press the one touch speed dial button to call the number.

Explanation of Special Feature Buttons

When programming speed dial numbers, the special feature buttons are used and they are designated as A, B, C, D, E, and F buttons. Each special feature button is explained in the following table.

A, B, C, D, E, and F buttons of the DS-5021D/5014D digital phone are the first 6 buttons in the last row of the programmable buttons located below the LCD screen. For example, the DS-5021D digital phone is shown below.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Button Features

A Button Not used.

B Button To insert a FLASH(time loop break).

C Button To insert a PAUSE.

D Button To convert from the pulse dialling(mechanical method) to the tone dialing

(Electronic method).

E Button Used to hide the numbers from showing up on the LCD screen.

F Button Used to input a speed dial name.

Hold Button To clear a speed dial number.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Programming the Speed Dial Numbers

Your station can be assigned up to fifty numbers, 00~49. Ask your System Administrator for the number of speed dial numbers that have been assigned to your station.

To program the personal dial numbers,

1 Press the [Transfer] button and press [1]►[0]►[5],

without lifting the handset.

2 Select a free speed dial number location(00-49).

3 Dial either a specific trunk line number or the

trunk access code.

4 Dial the telephone number to be saved(maximum of

24 digits), including the #, *, FLASH, PAUSE, etc. Press the special key [F] to enter a name for the Speed dial number then press the special key [F] to return to the speed dial entry menu again.

5 Press the [Transfer] button to save the number.

Or press the right Soft button and repeat steps 2 to 5.

Dialling Speed Dial Numbers

You can dial a speed dial number stored in the list of system speed dial numbers between 500-999 or the list of your personal number between 00-49 using the following procedure.

1 Press the [Memory] button or press [1]►[6],

without lifting the handset.

2 Dial the speed dial location number that is programmed

with the telephone number you wish to call.

3 The telephone number is automatically dialled for you.

Alternatively, to dial one of your first 10 personal speed dial numbers.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

1 Without lifting the handset, press a dial button 0-9 for

approximately 2 Seconds.

2 The telephone number programmed in the

corresponding personal speed dial location(00-09) will be dialled automatically.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Assigning a Name to the Speed Dial Button.

A name of 11 characters can be assigned for each speed dial button. This name is used to dial the telephone number using the directory feature.

1 Press the [Transfer] button.

2 Press [1]►[0]►[6].

3 Press the speed dial number location to be

assigned with a name(00-49).

4 Enter a name. Refer to the ‘Things You Should Know’

in this manual for how to enter a letter.

5 Press the [Transfer] button to save the speed dial

name or the right Soft button to .enter further names by repeating steps 3 to 5.

ANNEX

Programming One-touch Speed Dial Buttons

You can assign a frequently used number from the speed dial numbers to one of the programmable keys on the phone for one touch speed dial use.

1 Without lifting up the handset, press the

[Transfer] button.

2 Press [1]►[0]►[7].

3 Locate a vacant [SPD] button using the

[Volume

4 Dial the speed dial number location(00-49 or 500-999)

to be assigned for this button.

5 Press the [Transfer] button to save the selected

number.

6 If the one touch speed dial button is pressed,

a call is made to this saved speed dial number automatically.

S] button and press the right Soft button.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Using Chain Dialling

Conference Calls

After a speed dial number is pressed, additional numbers can be dialled manually or you can chain together speed dial numbers.

After the first speed dial number, press the [Memory] button or press [1]

►[6] and then dial other speed dial

number location. Or after the speed dial number is pressed, dial the additional numbers manually.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

You can make a conference call of up to 5 parties including yourself. The OfficeServ system also allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single [Group Conference] programmable button. Refer to your System Administrator to confirm that this option is available to you.

1 Press the [Conference] button while engaged in a

conversation. You will hear conference tone.

2 Make another call, either intercom or outside.

Press the [Conference] button and you will hear conference Tone.

3 Make another call to add additional parties or press

the [Conference] button to join all parties into the conference. Then, Repeat the last step, until all other parties required are connected.

4 To drop a person from your conference call, press

the [Conference] button and dial the extension or trunk number that is to be dropped.

Press the [Conference] button again to re-establish the conference.

NOTE

When attempting to add another person to the conference and you are not able to reach the

desired person, simply press the [Conference] button again.

Programming Conference Groups.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

1 Press the [Transfer] button.

CONVENIENT FEATURES

2 Press [1]►[1]►[8].

APPLICATION MENUS

3 Select the required Conference Group number by using

the [

TVolumeS] button and press the right Soft button.

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

4 Select ‘Name’ and press the right Soft button

to enter the Conference Group name. Refer to the ‘Things You Should Know’ in this guide for entering characters. Press the right Soft button to save the name.

5 Using the [TVol umeS] button to select [MBR1~4]

and press the right Soft button.

6 Dial the extension number or outside telephone

number remembering to dial the trunk access code first and press the right Soft button. Repeat steps 6 and 7 to add conference group members.

7 Save the settings by pressing the [Transfer] button.

To make a group conference call press the [GCONF] button followed by the group number and the conference will be setup automatically. If an extender has been added to the [GCONF] button(1~5) just press the [GCONF] programmable button.

PREPARATION

CONVENIENT FEATURES

Do Not Disturb ........................................................................................... 78

Call Forwarding.......................................................................................... 80

Paging and Messaging .............................................................................. 88

larm Features ........................................................................................ 101

Use with the Door Phone ......................................................................... 105

THINGS YOU SHOULD KNOW

Executive / Secretary Hot Line................................................................. 107

Group Listening ....................................................................................... 108

ccount Code .......................................................................................... 109

Locking Your Phone ................................................................................. 110

Off-Hook Voice Announcement ................................................................ 111

In Group / Out Of Group .......................................................................... 113

Mute......................................................................................................... 114

Background Music ...................................................................................115

Timer........................................................................................................ 116

Ring Preference....................................................................................... 118

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Do Not Disturb

When Do Not Disturb is registered, you can block incoming calls to your phone yet still use

the phone for outgoing calls.

Setting Do Not Disturb

1 Press the [DND] button or press [4]►[0]►[1] while

on-hook, or select [DND] from the LCD screen using

the Scroll button and [Other] Soft button.

BASIC FEATURES

2 The status indicator and/or [DND] button LED flashes

to inform you that the Do Not Disturb mode is set.

CONVENIENT FEATURES

NOTE

- When the phone is set in the Do Not Disturb mode, the phone status indicator(LED above the LCD) flashes indicating that the Do Not Disturb mode is set.

- If a Forward DND destination has been set, all incoming calls will be forwarded to that

destination when DND is enabled.

APPLICATION MENUS

ANNEX

Cancelling Do Not Disturb

The procedure for cancelling the Do Not Disturb mode is described below.

1 Check if the status indicator is flashing.

2 Press the [DND] button or press [4]►[0]►[0].

3 The status indicator goes off.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

One Time DND

If you do not wish to be disturbed while you are on

a call, press the [DND] button and set the station to

Do Not Disturb. When you complete the call, the Do

Not Disturb mode is automatically cancelled and new

calls will be received.

A [DND] button is needed to use this feature.

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Call Forwarding

This section explains various call forwarding features available on your OfficeServ system.

Call Forward Option

You can verify or change the Call Forward settings and the number specified for forwarding from the LCD screen of your phone. Enabling Call Forwarding can also be achieved using the dial buttons or the Forward Set Menu.

1 Press the [Transfer] button.

2 Press [1]►[0]►[2].

3 Select the Call Forward option by dialling from [0]

to [5], or by using the [TVol umeS] button.

4 Press the right Soft button to move the cursor.

5 Dial the station, station group, or external number

remembering to insert the trunk access code prior

to the external number.

PREPARATION

6 Press the right Soft button to move the cursor.

THINGS YOU SHOULD KNOW

7 Press [1] to enable call forwarding to the destination,

or press the [TVol umeS] button and select between

[YES] or [NO].

BASIC FEATURES

8 Press the [Transfer] button to save and exit.

Forwarding Calls

You can forward calls to another station, station group,

or an external number.

Programming procedures for various types of forwarding

calls are described in detail next. If your phone has

the FWD ALL, FWD BUSY, and FWD NO ANSWER

FWD BUSY/NO ANSWER buttons, you can forward

calls by pressing one of these buttons.

In this case, a red LED is lit on the button indicating which

call forward option is enabled.

In order to cancel all forward call options, lift the handset

and press [6]

►[0]►[0].

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Forwarding All Calls

You can forward all your calls to another internal, station group or external number.

1 Press [6]►[0]►[1].

2 Dial the station number, group number, or external

number. Remember to insert the trunk access code

prior to entering the external number.

3 Hang up after the confirmation tone is received.

NOTE

- The station receiving a forwarded call can transfer the call back to the forwarding station.

This feature is very useful when you are expecting an important call and do not want to be

disturbed.

- If you set your phone to Forward All Calls, and you do not have a [FORWARD ALL] button

the [Transfer] button will light. This indicates that your phone is set to Forward All Calls.

APPLICATION MENUS

ANNEX

Forward Busy

When you are busy on a call, incoming calls can be forwarded to another station, station group or an external number.

1 Press [6]►[0]►[2].

2 Dial the station number, group number, or external

number. Remember to insert the trunk access code

prior to entering the external number.

3 Hang up after the confirmation tone is received.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Forward No Answer

Calls can be forwarded when you are not available to answer the call.

1 Press [6]►[0]►[3].

2 Dial the station number, group number, or external

number. Remember to insert the trunk access code

prior to entering the external number.

3 Hang up after the confirmation tone is received.

APPLICATION MENUS

ANNEX

Forward Busy / No Answer

When the Forward Busy(FWD BUSY) and Forward No Answer(FWD NOANS) destinations are both set, you may enable both these options simultaneously. When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will be forwarded to the Forward No Answer destination.

1 Press [6]►[0]►[4].

2 Hang up after the confirmation tone is received.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Forward When DND is Set

You can set a forward destination for those times you need to set Do Not Disturb.

1 Press [6]►[0]►[5].

2 Dial the station number, group number, or external

number. Remember to insert the trunk access code

prior to entering the external number.

3 Hang up after the confirmation tone is received.

When you enable DND on your phone, all calls will

be forwarded to the destination set above.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Forward Follow Me

All incoming calls to your phone can be forwarded to the station you are currently using. In addition, you can arrange for calls to another station to be forwarded to your phone (Remote Forwarding).

To forward all calls to your phone to the station you are currently using:

1 Press [6]►[0]►[6] at the station you are using.

‘enter the station to follow from’ is displayed.

BASIC FEATURES

2 Dial the station number of your phone.

CONVENIENT FEATURES

3 Hang up after the confirmation tone is received.

APPLICATION MENUS

ANNEX

To forward calls from a specific station to your phone (Remote Forwarding):

1 Press [6]►[0]►[6].

‘enter the station to follow from’ is displayed.

2 Dial the station number.

3 Hang up after the confirmation tone is received.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

Paging and Messaging

This section explains how to use the OfficeServ paging and messaging functions.

NOTE

- You must use the phone handset when paging.

- If you are a frequent user of paging you can have a dedicated page zone button as one of your programmable buttons, making it unnecessary to press the [PAGE] button followed by the zone number.

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Internal Page

You can make a page announcement through the station speakers. There are 5 internal zones 0-4.

1 Pick up the handset and check for dial tone.

2 Press the [PAGE] button or press [5]►[5], or select

[PAGE] from the LCD screen by using the Scroll

button and Soft buttons.

3 Select a zone number from [0], [1], [2], [3], and [4].

4 Start your announcement after receiving confirmation

tone.

5 Hang up after paging.

External Page

You can page externally through optional external speakers. There are 4 external zones 5-8 and [9] for all external zones.

1 Pick up the handset and check for dial tone.

2 Press the [PAGE] button or [5]►[5], or select [PAGE]

from the LCD screen by using the Scroll button and

Soft buttons.

3 Select a zone number from [5], [6], [7], and [8],

or page all external zones by dialling [9].

4 Start your announcement after receiving

confirmation tone.

5 Hang up after paging.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

All Page

You can also page all external zones and internal page zone 0 simultaneously.

1 Pick up the handset and check the dial tone.

2 Press the [PAGE] button or [5]►[5], or select

[PAGE] from the LCD screen by using the Scroll

button and Soft buttons.

3 Press the [*] or [ALL PAGE] button.

4 Start your announcement after receiving

confirmation tone.

5 Hang up after paging.

Meet Me Page : MMPG

1 Pick up the handset and check for dial tone.

2 Press the [MMPG] button or [5]►[4], or select

3 Dial the required zone number.

4 After receiving the confirmation tone instruct

5 Press the [WAIT] or [Transfer] button.

6 Hold the handset until the other party enters the

7 The call is automatically connected when the other

[MMPG] from the LCD screen using the Scroll

button and Soft buttons.

the other party to press [5]

page answer code([5]

►[6].

►[6]).

party enters the page answer code.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Call Park and Page

You can transfer an external call to another person by parking the call and notifying the other

person of the call via paging. This function is useful in a factory or in a large office when

the called person is away from their workstation.

1 Press the [PAGE] button while connected to the call

and the call is automatically on hold.

You can also select [PAGE] from the LCD screen using

the Soft button.

2 Dial the appropriate page zone number to notify that

the call is parked and to inform the required party of

your station number or the calling trunk number.

3 Hang up.

APPLICATION MENUS

ANNEX

Retrieving the parked call

1 Press the [PARK] button or press [1]►[0], and enter

the announced number.

You can also enter the announced number after

selecting [PARK] from the LCD screen.

2 You will be connected to the Parked call.

NOTE

If the parked call is not retrieved within the pre-programmed time, the parked call will recall to

your phone, an amber light will blink slowly on the Call or trunk button LED. You cannot park and page intercom calls.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

Rejoining a Page

With this option, you can listen to the latter part of a page announcement after finishing a call.

1 Press the [Transfer] button or [1]►[1]►[0].

2 Press [0]►[5]►[1] to enable this option,

and [0]

►[5]►[0] to disable it.

3 Press the [Transfer] button to save the setting.

APPLICATION MENUS

ANNEX

Setting a Message Indication

You can leave a message indication when there is no answer or if the station required is busy.

1 Press the [Message] button or press [4]►[3].

2 Hang up after hearing confirmation tone.

3 The [Message] button of the receiving station will flash.

phones without the [Message] button will receive

special dial tone as a message indicator.

The status indicator will also flash red.

NOTE

You can leave up to 5 messages on a station.

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

Cancelling Messages

You can cancel messages you have left on other stations or messages left at your station.

1 Press [4]►[2] and enter the station number where you

left your message.

2 To cancel all numbers left at your station, press [4]►[2]

and enter your station number.

The LED on your [Message] button and the status

indicator will go out.

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

Returning Messages

1 Press the [Message] button to review the stations

that have left messages and press the Soft button

associated with [Dial] on the LCD screen to call

the station. Or, press [4]

left its number will be rung automatically.

2 The LED on your [Message] button and status

indicator will remain flashing until the station responds.

Repeat the above steps to respond to all station

messages received.

3 The LED on your [Message] button and status

indicator will go off when all messages are returned

or cancelled.

NOTE

- You can view the numbers left and return messages in any order through the LCD screen.

- If a message was left at your phone by a station in Auto Answer mode, you must cancel the message manually, after returning the message.

►[3] and the first station that

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

ANNEX

PREPARATION

THINGS YOU SHOULD KNOW

BASIC FEATURES

CONVENIENT FEATURES

APPLICATION MENUS

Viewing Message Indication

You can view all messages before returning them.

1 Press the flashing [Message] button.

The first station that left its number is displayed

on the screen.

2 Press the [TVo l u meS] button to scroll through

the messages.

3 Use the Soft buttons to return or cancel the

message or to move to the next message.

4 Press the [Speaker] or [End] button after responding

to the message left.

ANNEX

Samsung DS-5021D, DS-5014D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY CONCERNS

TABLE OF CONTENTS

PREPARATION

Main Features

Checking Parts in the Package

Front View of the DS-5021D / 5014D

Part Name and Features

Bottom View of the DS-5021D / 5014D

Additional Module

Connecting Lines to the Phone

Using the Desktop Stand

Adding a KDB Module

Adding an AOM

THINGS YOU SHOULD KNOW

About Stations and Trunk Lines

Selecting System Functions

Using the Scroll / Soft Button

Using the Function Code

Assigning the Programmable Button Extenders

Entering Characters

Special Button Used

Entering Characters

Configuring My Phone

To Change the Passcode

Setting the Answer Mode

Using the Headset / Handset (Headset Operation)

Enabling / Disabling the Key Confirmation Tone

Pulse to Tone Changeover

Hot Keypad

Volume Adjustment

Adjusting Handset Volume

Adjusting Speaker Volume

Adjusting Ring Volume

Types of Signal Tone

Telephone Status Indicator

Button LED

BASIC FEATURES

Before Making / Answering a Call

Calling Methods

Call Answering Methods

Intercom Calls

Assigning the Names to Your Extension

Calling an Extension Number

Answering an Intercom Call

Voice Page Announce Mode (Intercom Calls Only)

Automatic Answer Mode (Intercom Calls Only)

Busy Station Callback

Busy Station Camp-On

Calling Your System Operator

Outside Calls

Calling Outside numbers

Authorization Code and Account Code

Answering an Outside Call

Universal Answer

New Call

Busy Line Queuing With Callback

Cancelling Callback

Redial

Automatic Redial / Retry

Call Park

Intercom / Outside Calls

Holding a Call

System Hold

Automatic Hold

Exclusive Hold

Consultation Hold

Hold Recall

Retrieving Calls Held at Another Station

Call Pickup

Station Call Pickup

Group Call Pickup

Dialling by Directory Name

Transferring Calls

Reconnection with the Outside Party

Call Retransferring

Transfer With Camp-On