Samsung DS5021D User Manual

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User Guide

DS-5021D / DS-5014D

This manual cont ai ns in fo r mat io n th at is pro pr ieta ry to SAM SUN G Ele ctro n ic s Co. L td. and is prot e cted by copy r ight . No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any for m with ou t th e pr ior wr i t ten con s en t of SAM SUN G Ele ctr on ic s Co. L td.

CLASS B Digital device or Peripheral

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to International Standaards EN55022, and EN61000, Part 15 of the FCC Rules and Australian Standard AS/NZS3548 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour age d t o try to correct the inter fer en ce by one or more of th e f oll o wing meas ure s :

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or experienced radio TV technician for help.

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This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

TRADEMARKS

OfficeServ DS-5021D, OfficeServ DS-5014D are the trademark of SAMSUNG Electronics Co., Ltd. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

Please read this guide before using the DS-5021D, DS-5014D digital phone, and follow the instructions to use the DS-5021D, DS-5014D digital phone safely and correctly.

This manual may be changed for product improvement, standardization and other technical reasons without prior notice.

For further information on the updated manual or the content contained in the manual, contact your Authorised Samsung Reseller.

HYPERLINK

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ABOUT THIS GUIDE

This User guide provides instructions for the use of Samsung’s latest DS-5021D and DS-5014D 2 line LCD digital phones that can be used in connection with Samsung’s Enterpri se IP Solu ti on s , OfficeServ Sy ste m.

Please take the time to study this guide to become familiar with the operation of your DS- 5021D/5014D phone and the benefits this new IP technology can provide. Keep this guide handy. You may need to look up instructions for infrequently used features.

Learning to use the power of the DS-5021D/5014D phone will simplify your commun ication needs.

Conventions

The following special paragraphs are used in this user guide to point out information that must be read.

NOTE

WARNING

Provides information or instructions that you should follow in order to avoid personal injury or fatality.

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure or damage to your DS-5021D/5014D phone.

NOTE

Indicates addition al i n fo r mati on fo r refe re n ce.

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SAFETY CONCERNS

This page is intentionally left blank.

Page II

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SAFETY CONCERNS

For product safety and correct operation, the following information must be read before the installation and operation of your DS-5021D/5014D digital phone.

Symbols

Caution

Indication o f a ge ne ral ca ution

Restriction

Indication o f a p rohibited action w hen u si ng the pro du ct

Instruction

Indication of a required action

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SAFETY CONCERNS

The handset receiver on the digital phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects.

Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.

Moisture in the digital phone may cause a fire and electric shocks.

Do not install the phone on an unstable surface or in direct sunlight.

WARNING

It may cause severe damage to the plastic case of the phone, and reduced the performance of your

digital phone.

Do not place t he p hon e in a d ust y area or ar ea s w i th extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

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Do not install the phone near a heater or naked flames (cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use fl amm a b l e s olve n t or ma t er i al s near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller.

SAFETY CONCERNS

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SAFETY CONCERNS

CAUTION

Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner, aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not separate, repair or remodel the phone arbitrarily.

If a repair is needed, please contact your Authorised Samsung Reseller.

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TABLE OF CONTENTS

ABOUT THIS GUIDE

Conventions..........................................................................................................................I

SAFETY CONCERNS

Symbols..............................................................................................................................III

Warning...............................................................................................................................IV

Caution ...............................................................................................................................VI

PREPARATION

1. Main Features................................................................................................................................. 1

2. Checking the Parts in the Packa ge............................................................................................ 4

3. Name and Features o f the DS-5021 D / 5014D Digit al phone................................................. 5

Front Panel..........................................................................................................................5

Name and Features of Each Part........................................................................................6

Bottom Panel of the DS-5021D / 5014D..............................................................................8

Additional Module................................................................................................................9

4. Assembling the DS -5021 D / 5014D Digital phone.................................................................11

Connecting lines to the phone...........................................................................................11

Using the Desktop Stand................................................................................................... 11

When used as the wall mounting digital phone.................................................................12

Adding a KDB Module .......................................................................................................13

Adding an AOM .................................................................................................................14

Page VII

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TABLE OF CONTENTS

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines...............................................................................................15

2. Selecting System Functions......................................................................................................16

Using the Scroll / Soft Button............................................................................................. 16

Using the Function Code ...................................................................................................17

Assigning the Programmable Button Extenders................................................................19

3. Entering Characters.................................................................................................................... 21

Special Button Used..........................................................................................................21

Entering Characters........................................................................................................... 22

4. Configuring My Phone................................................................................................................ 23

To Change the digital phone Passcode.............................................................................23

Setting the Answer Mode .................................................................................................. 24

Using the Headset / Handset (Headset Operation)...........................................................25

Enabling / Disabling the Key Confirmation Tone...............................................................26

Pulse to Tone Changeover ................................................................................................ 27

Hot Keypad........................................................................................................................27

5. Volume Adjustment .................................................................................................................... 28

Adjusting Handset Volume ................................................................................................28

Adjusting Speaker Volume ................................................................................................ 29

Adjusting Ring Volume ......................................................................................................29

6. Types of Signal Tone.................................................................................................................. 30

7. Telephone Status Indicator ....................................................................................................... 31

8. Button LED ................................................................................................................................... 32

BASIC FEATURES

1. Before Making / Answering a Call

Calling Methods.................................................................................................................33

Call Answering Methods....................................................................................................33

................................

................................................................

........................................................

................................................................

........................

................................................

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TABLE OF CONTENTS

2. Intercom Calls..............................................................................................................................34

Assigning the Names to Your Extension ...........................................................................34

Calling an Extension Number............................................................................................35

Answering an Intercom Call............................................................................................... 36

Voice Page Announce Mode (Intercom Calls Only) ..........................................................36

Automatic Answer Mode (Intercom Calls Only)................................................................37

Busy Station Callback........................................................................................................38

Busy Station Camp-On...................................................................................................... 39

Calling Your System Operator ........................................................................................... 39

3. Outside Calls................................................................................................................................40

Calling Outside numbers...................................................................................................40

Authorization Code and Account Code ............................................................................. 42

Answering an Outside Call ................................................................................................ 42

Universal Answer...............................................................................................................43

New Call ............................................................................................................................43

Busy Line Queuing With Callback .....................................................................................43

Cancelling Callback ...........................................................................................................44

Redial.................................................................................................................................45

Automatic Redial / Retry....................................................................................................47

Call Park............................................................................................................................48

4. Intercom / Outside Calls............................................................................................................. 49

Holding a Call ....................................................................................................................49

Call Pickup.........................................................................................................................54

Dialling by Directory Name................................................................................................56

Transferring Calls ..............................................................................................................57

Speed-Dial..................................................................................................................... ....61

Conference Calls...............................................................................................................66

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TABLE OF CONTENTS

CONVENIENT FEATURES

1. Do Not Disturb ............................................................................................................................. 69

Setting Do Not Disturb.......................................................................................................69

Cancelling Do Not Disturb ................................................................................................. 70

One Time DND..................................................................................................................70

2. Call Forwarding............................................................................................................................ 71

Call Forward Option...........................................................................................................71

Forwarding Calls................................................................................................................73

Forwarding All Calls...........................................................................................................74

Forward Busy.....................................................................................................................75

Forward No Answer...........................................................................................................76

Forward Busy / No Answer................................................................................................77

Forward When DND is Set ................................................................................................ 78

Forward Follow Me............................................................................................................79

3. Paging and Messaging............................................................................................................... 81

Internal Page .....................................................................................................................81

External Page....................................................................................................................82

All Page .............................................................................................................................83

Meet Me Page : MMPG.....................................................................................................84

Call Park and Page............................................................................................................ 86

Rejoining a Page ...............................................................................................................88

Setting a Message Indication ............................................................................................89

Cancelling Messages......................................................................................................... 90

Returning Messages..........................................................................................................91

Viewing Message Indication ..............................................................................................92

Programmed Messages .................................................................................................... 93

Programmed Message List................................................................................................ 94

Page X

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TABLE OF CONTENTS

4. Alarm Features............................................................................................................................. 95

Appointment Reminder / Alarm Clock ............................................................................... 95

Alarm Cancel .....................................................................................................................96

Alarm Message..................................................................................................................97

Alarm Message Cancel ..................................................................................................... 99

5. Use with the Door Phone.........................................................................................................100

Answering The Door Phone ............................................................................................ 100

Calling The Door Phone / Room Monitor.........................................................................101

6. Executive / Secretary Hot Line................................................................................................ 102

7. Group Listening.........................................................................................................................103

8. Account Code ............................................................................................................................ 104

9. Locking Your digital phone .....................................................................................................105

10. Off-Hook Voice Announcement.............................................................................................. 106

OHVA............................................................................................................................... 106

OHVA Cancel...................................................................................................................107

OHVA Block.....................................................................................................................107

OHVA Reject....................................................................................................................107

11. In Group / Out Of Group.................................................................................................... .......108

12. Mute .............................................................................................................................................109

13. Background Music ....................................................................................................................110

14. Timer............................................................................................................................................ 111

Call Duration Timer...........................................................................................................111

Auto Timer ....................................................................................................................... 112

Timer Function................................................................................................................. 113

15. Ring Preference .........................................................................................................................114

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TABLE OF CONTENTS

APPLICATION MENUS

1. Navigation Buttons ...................................................................................................................115

Menu Button .................................................................................................................... 115

Send Button.....................................................................................................................116

End Button....................................................................................................................... 116

Cancel button...................................................................................................................116

Enter button..................................................................................................................... 116

Direction button................................................................................................................117

2. Main Menus ................................................................................................................................118

How to Select Items......................................................................................................... 118

3. Reviewing and Calling Recently Called Numbers...............................................................119

4. Reviewing and Calling Recently Received Numbers .........................................................120

5. Reviewing and Calling Speed Dial Numbers........................................................................121

6. Reviewing and Calling Numbers by Name ...........................................................................122

7. Setting Forward Type and Number........................................................................................123

8. Setting Alarm Reminders.........................................................................................................125

ANNEX

1. Troubleshooting ........................................................................................................................ 127

2. Product Specifications............................................................................................................129

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PREPARATION

1. Main Features

Application menu

This button allows you to access the digital phone’s menu functions. The menu functions include the recent outgoing

Send

Speed Dial

Enter

End

call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

For frequently used phone numbers, you can press one speed dial butt on to make a cal l to th e sp ee d dia l nu mbe r.

Pickup

You can answer a call at another extension.

Automatic Redial/Retry

When your call is important but your party is busy on another call, you can use automatic redial/retry function. The digital phone redials the called number automatically until your party is free to take your call.

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PREPARATION

Hold

Conference Calls

Call Forwarding

You can use the Hold feature when you need something or another call arrives. Use this button to temporarily hold the current call until you are ready to resume the call. You can even pickup a held call at another station.

This button is used wh en mul tip le pa rti e s need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in a conference call.

If you cannot answer an incoming call, the call can be forwarded to another extension(unconditionally, while you are busy on a call, or when you are away from your

hone).

Do Not Disturb

When you do not want to be disturbed, the DND feature can be set to block incoming calls and the phone will not ring. Y our calls can be forwarded to another station when you do not wish to be disturbed.

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Page

Executive/Secretary

Caller ID

PREPARATION

If you have an urgent announcement to make, or you wish to locate a colleague, you can page through the speaker of other stations, or through optional external speakers.

When the Executive/Secretary button is pressed once, the executive an d his/ her se creta ry can be conn e cte d. The secretary can use this Executive/Secretary feature to receive an incoming call and then simply forward it to the executive.

XX-XXX-XXXX

When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is calling before an sweri ng th e cal l and r e spo nd acco rdin gl y.

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PREPARATION

2. Checking Parts in the Package

Handset

User Guide

Dual–Jack Modular Line

DS-5021D

Phone Stand

- Please contact your Author is e d Samsung Reseller if any item a bove is miss ing or damaged.

NOTE

Page 4 © SAMSUNG Electroni cs Co., Ltd.

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PREPARATION

3. Name and Feature s of the DS-5021D / 5014D Digital phone

Front Panel

Programmable Buttons (DS-5021D : 21, DS-5014D : 14)

Soft Buttons

Scroll Button

Speaker

Dial Buttons Speaker Button

Hold Button

Microphone

Navigation Buttons

Status Indicator LCD screen

Redial Button

Volume Button Conference Button

Transfer Button

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PREPARATION

Name and Features of Each Part

EMBEDEMBED

Programmable Buttons

The DS-5021D digital phone has 21 programmable buttons and the DS-5014D digital phone has 14 programmable buttons. The programmable buttons allow you to activate desired functions or telephone numbers with a single button press. Among the programmable buttons, the functions of 3 buttons are pre-set as follows.

Message Button

When someone has left you a message this button’s LED blinks. Call1, Call2 Buttons

While the hold or conference functions are in use, the corresponding button’s LED blinks. Up to 6 call buttons can be set. By default 2 call buttons are set.

Soft Buttons

If the Scroll button is pressed, the function menus appear on the LCD screen. The Soft buttons can be used to select the desired menu from the function menus displayed.

Scroll Button

This button is used to activate the function menu on the LCD screen when in the idle condition. If this Scroll button is pressed, 3 menus [CALL, OTHER, ANS] will be displayed on the LCD screen.

Status Indicator

The indicator shows the status of the phon e wi th 3 col o u rs : red, gr ee n and yellow .

LCD screen

The LCD screen shows the processing status and progress of a call, in addition to the various function menus depending on the status of the phone.

Volume Button

The volume button is used to control the volume of the digital phone handset, speakerphone, ringer, background music and voice announcements.

Redial Button

Pressing thi s but to n di al s th e la st phone nu mbe r tha t you just call ed or all ow s y ou to view up to 10 previously dialled calls.

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PREPARATION

Conference Button

This button allows you to set up a conference call for up to 5 persons, including you.

Transfer Button

This button is used in the following cases :

When transferring your current call to other extension, extension group or externally.

During a screened transfer pressing the transfer button allows you to toggle between

the Original caller and station user you wish to transfer the caller to. To enter station based programming options.

Navigation Buttons

This button allows you to access the digital phone’s menu functions. The menu functions include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

Microphone

On the right side of speaker button, a microphone is located under a small hole in the plastic casing. You use the microphone in speakerphone mode to speak to your caller.

Hold Button

The hold button is used to place an existing call on hold and return to the call at a later time without hanging-up.

Speaker Button

This is used when you wish to use the digital phone’s speakerphone.

Dial Buttons

The dial buttons are used to input digits, and is made up of 10 digits [0]-[9] and [*], [#] buttons. Also, if a dial button is pressed for a longer duration, the corresponding personal speed dial number can be dialled.

Speaker

You can hear call status tones and announcements over the digital phone’s speaker.

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PREPARATION

Bottom Panel of the DS-5021D / 5014D

Groove for the Desk Stand

Wall Mounting Holes

Phone Line Connection Port

Handset Connection Port

Groove for the Wall Mounting Stand

Expansion Modu le

Handset Connection Port

Plug the handset cord into this port marked with the symbo l.

Phone Line Connection Port

Connect the ph on e line cord .

Expansion Module

Plug the KDB module into this module and secure with the two screws provided.

Groove for the Wall Mounting Stand

When used as a wall-mounting phone, assemble the phone stand into these grooves.

Wall Mounting Holes

When used as a wall mounting phone, these 2 holes are used to secure the phone on screws that are installed in the wall.

Groove for the Desk Stand

When used as the desk phone, assemble the phone stand into these grooves.

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PREPARATION

Additional Module

As the additi on al mod ule s th at can be co nn e cte d to th e DS -5 021 D /5 01 4D pho n es an d provide various functions, there are KDB-D/KDB-S/KDB-F for the modules types. The acoustic optic modulator(AOM) can be also connected to the DS-5021D/5014D phone.

Module Type Functions

KDB-D Can connect the digital extension device.(Supplying the DLI Port) KDB-S Can connect a regular phone with a wireless phone.

(Supplying the SLI port)

KDB-F Changes the speakerphone mode to the full duplex and prov ides an

enhanced function.

AOM Including 64 programmable buttons, this module can be connected to the

DS-5021D/5014D phone.

KDB

The DS-5021D/5014D phone has 3 types of KDB module, such as KDB-D/KDB-S/KDB-F, and one of these can be installed in the phone. If the KDB module is installed, the phone function can be enhanced, and depending on the module types, the number of local ports can be increased. The shape of KDB module is shown below.

KDB-D

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-D module can be installed. The KDB-D module provides the DLI port, so it connects the digital extension devices, such as a digital phone or 64-button module.

KDB-S

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-S module can be installed. The KDB-S provides the SLI(Single Line Interface) port that can conne ct a wi rele ss pho ne wi th a reg ula r ph on e.

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PREPARATION

KDB-F

The standard mode of speakerphone in DS-5021D/5014D phone is ‘Half Duplex’. The half duplex means that it can communicate in both directions but only one way at a time. The KDB-F enhances the speakerphone mode to the full duplex, so it can provide better communication. Connecting up to 3 external microphones to the KDB-F module, a conference can use this in a very convenient way. To use this function, the phone shall have the pre-programmed EXTMIC button.

AOM

There is AOM(Add On Module) other than the KDB modules, as for the additional modules that provide various functions by connecting to the DS-5021D/5014D phone. The AOM is a button expansion box that is composed of programmable buttons only. The DS-5021D/5014D phone can connect AOM of 64 buttons. If the AOM module is installed, that means more programmable buttons are added. Then more functions can be registered for convenient use.

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4. Assembling the DS-5 021D / 501 4D Dig ital phone

Connecting lines to the phone

PREPARATION

Connect the handset to the

Connect the line cord to the

handset connection port.

phone line connection port.

Using the Desktop Stand

If the phone need s to be used in a de skto p environment, inse rt th e de skto p sta nd in t o the two side holes, whi ch are lo ca te d at th e rea r o f th e ph on e , and pu sh it in the upwa r d direction, as shown in the figure below.

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PREPARATION

When used as the wall mounting digital phone

Assemble the stand into the left/right slots that are located in the lower section of the base. Place the two holes for wall mounting on screws that are installed on the wall.

When used as a wall mounted digital phone, the location of the handset hook should be changed so that th e hand se t can be secu red . Take out the hand set ho o k, fli p i t over a nd then insert the hook back into the hook holder as shown.

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Adding a KDB Module

In the center of the bottom panel, there is an expansion module that can install KDB.

Tw o con ne ct or s are covered with the pla s ti c cover, which shall be removed in order to install the KDB module.

Plastic Cover

After removing the cover, plug in the KDB module and secure with the two screws

provided.

PREPARATION

KDB

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PREPARATION

Adding an AOM

Connect the DLI cable on the main system to the DLI port at the bottom of AOM. At this

time, the AOM extension pair shall be assigned at the telephone system in order to use AOM.

Prepare the foll owin g A OM conn e cto rs an d 4 scr ew s tha t are provi de d wi th AOM it sel f.

Connect AOM to the phone by using the AOM connector. Place the AOM connector

over two screw holes in the right side of AOM and the other two screw holes at the side of DS-5021D/5014D line cord port. Then tighten those screws.

AOM

DLI port

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Page 29

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines

A station

system.

A trunk line

you to make telephone calls to parties outside your office(for example, your home) or to receive incoming calls from external parties.

is a digital or digital phone or standard telephone connected to the OfficeServ

Telephone

System

is directly connected to your phone company’s telephone network. It allows

Outs ide

Trunk Line

Ins ide

Te l e p h o n e

System

Extension

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THINGS YOU SHOULD KNOW

2. Selecting System Functions

To use the functions of the OfficeServ system you can: press the programmable button that is registered with the required function, select the function by using the Scroll button and 3 Soft buttons that are underneath the LCD screen or dial the function code. For example, if the callback function is required, find the programmable button with this function first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK] on the LCD screen.

Using the Scroll / Soft Button

The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is pressed again, another menu appears.

Three Soft buttons are located underneath the LCD screen. Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called the middle Soft button, and finally the one on the right is called the right Soft button.

Soft button

Press the Scroll button once when the digital

phone is in the idle state and the LCD screen will show the screen.

First select one of the main menus ; [CALL],

[OTHER], or [ANS]. T o select the [CALL] menu, press the left So ft bu tt on , to sele c t t he [OTHER] menu, press the middle Soft button, and finally to select the [ANS] menu, press the right Soft button.

[CALL] Menu : Displays the functions related to

making a call.

[OTHER] Menu : Displays any other functions not related

to answe ri n g or r e c e iv in g a ca ll . [ANS] Menu : Displays functions related to answering calls

at other system devices or pages.

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YOU SHOULD KNOW

Scroll

Keep pressing the Scroll button until the desired

function shows up.

THING

If there is a " symbol displayed, it means that additional menus are available.

If the desired function appears on the

LCD screen, select it by using the Soft button associated with the desired function.

Using the Function Code

Many of the OfficeServ system functions can be invoked by dialling function codes. Please refer to the table below for the default function codes(these maybe changed in your system-refer to your System Administrator).

Dial Button Function Dial Button Function

0 Trunk access group number 55+0 Page internal zone 0 10+xxx Answer parked calls 55+1 Page internal zone 1 1 1 Set calls on hold or clear on hold 55+2 Page internal zone 2 12+xxx Answer call on hold at another

station

13 Release door lock 55+4 Page internal zone 4 16+xxx Assign speed-dial number 55+5 Page external zone 1 17 Dial stored number 55+6 Page external zone 2 19 Redial 55+7 Page external zone 3 2xx Station number 55+8 Page external zone 4 3xx Station number 55 9 Page all external zones 400 Cancel DND 55+* Page all zones 401 Set DND 56 Answer transfer page 41 Set Message No Ring 57 Clear alarm sensor 42+xxx Cancel message 58 Clear DISA Alarm 43 Set/Return message 59 Change to my station level

55+3 Page internal zone 3

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Page 32

THINGS YOU SHOULD KNOW

Dial Button Function Dial Button Function

44 Reserve connection to a busy

600 Cancel all call forwarding

station/trunk line

45 Busy station Camp-on 601+xxx Set Forward All Calls 46 Conference 602+xxx Set Forward Busy 47 Enter account code 603+xxx Set Forward No Ans 48 Set station message 604+xxx Set Forward Busy/No Ans 49 Flash 66 Group call pickup 500~529 Station group 67 Night ring answer 53+grp+0 Exclude group 681 Voice Dialler 53+grp+1 Include group 682 Record Voice Dialler 54+zone Transfer page 7xx 55+0 Page all internal zones 8x

Trunk line

Trunk group number 606 + xxx Set Forward Follow me 9 Attendant Console group 65 Direct call pickup

- If the table above doe s not ha ve the desired function code or the function code does not match with the de s ire d f unc tion, the sy s tem ’ s numbe r ing pla n may have

NOTE

been changed ; please consult with your System Administrator.

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THING

YOU SHOULD KNOW

Assigning the Programmable Button Extenders

By adding an extender to some buttons, you can use the digital phone more conveniently. For example, if the extender 4 is added to the [PAGE] button, when this button is pressed, it will allow a page announcement to be made to stations in page zone 4. Refer to the following table to select the extenders that can be assigned for each programmable button.

Button Description Extenders

BOSS Director/Secretary 1-4 DP Direct Call Pick-up Station or station group number DS Direct Station Required station numbers

0=FWD Cancel, 1=FWD All, 2=FWD Busy,

FWRD Call Forwarding

GPIK Group Call Pick-up 01-20 GCONF Conference group 1-5 IG Group In/Out Required station group 5XX(X)

3=FWD No Answer , 4 FWD Busy/No Answer, 5=FWD DND and-6=Follow Me

MMPG Meet Me Page 0-9, * P A RK Park Orbits 0-9 PMSG Programmed Message 01-20 P A GE Paging 0-9, * SG Station Group Selection 5XX(X) SPD Speed Dial Personal 00-49, or System 500-999 DIR Directory Name Dialling PERS(1), SYS(2) or STN(3) VT Voice M ail Transfer Voice Mail Group(5XX)

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Page 34

THINGS YOU SHOULD KNOW

Press the

Press

Select the programmable button that requires

an extender by using the button to, scroll thr oug h prog rammab le buttons and then press the right Soft button , or press the programmable button to

add an extender.

[Transfer] button

[1] [0] [7]

[!!!!Volume""""]

Page 20

When the cursor comes to the input area

on the LCD panel, dial the required extender.

Save the extender by pressing the right or

left Soft button. Press the to finish programming.

[Transfer]

button

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THING

YOU SHOULD KNOW

3. Entering Characters

Using the dial buttons of this phone, you can easily enter/edit, letters, numbers and special characters.

Special Button Used

To enter letters of the alphabet the following special button is used.

Button A : Switch to capital/small letters when entering characters.

The A button of the DS-5021D/5014D digital phone is located on the first button of the bottom row of the programmable buttons below the LCD screen. An example for the DS-5021D is shown.

Button A

DS-5021D

Page 21

Page 36

THINGS YOU SHOULD KNOW

Entering Characters

Press the [!Volume"] button to move the cursor and insert or modify the desired letter. Press the [Volume"] button and move the cursor one space to the right to use the same dial button letters as the previous letter used.

Procedures for entering characters are described below.

Enter the characters according to the table below. Press button A to switch between capital and lower case letters.

Dial button

Dial frequency

0 1 2 3 4 5 6 7 8 9

12345

<>. )0

Space ? , ! 1

ABC@2 DEF#3 GH I $ 4

JKL%5 MNO^ 6 PQRS7

TUV*8

WXYZ 9

:=[]*

[ ) I

Space

]

;

“

”

/ ^ {

( } ’

Page 22

Press the [#] button to enter special characters. Special characters are displayed in the following order. #, space, &, !, :, ?, ., ,, %, $, -, <, >, /, =, [, ], @, ^, (, ), _, +, {, }, |, ; , ”, ", ’

Page 37

4. Configuring My Phone

Allows you to set the feature preferences for your digital phone.

To Change the Digital phone Passcode

The pre-assigned station passcode is 1234. You can change the station passcode if needed.

THING

YOU SHOULD KNOW

Press the

Press

Enter the previous passcode.

Enter the new passcode. The pa sscode must

be a 4-digit number.

[Transfer]

[1] [0] [1]

button.

Re-enter the new passcode for con firmat ion.

If the passcode is ente red corre ctly, a beep will be hea rd tw i ce. I f fo u r beep s a re heard, it means that the new passcode entry was unsuccessful. Please re-enter the new pa sscode .

Page 23

Page 38

THINGS YOU SHOULD KNOW

Save the new passcode by pressing

[Transfer]

the

button.

Setting the Answer Mode

Intercom calls can be answered with one of three answer modes. A different answering mode can be selected for

[0] ANS MODE : the answer mode when answering intercom calls.

[1] EXEC ANS : the answer mode when answering calls using the executive/secretary hot line.

You must be a designated Boss or Secretary for this option to be available.

Press the

Dial

Select the call type(ANS MODE or EXEC ANS)

using the

[Transfer]

[1] [0] [3]

[!!!!Volume""""] button

button.

. Move the

cursor by pressing the right Soft button.

[0](

Dial

[1](

Ring mode),

Auto Answer mode),

[2](

Voice Announce).

Page 24

Page 39

THING

YOU SHOULD KNOW

Press the

the selected entry.

NOTE

[Transfer]

- If your digital phones is programmed for the Voice Announce answering function, and Call Forwarding No A nsw e r is se t, y ou m us t pres s the [Spea ker] button or [Send] button to answer before the no an answer timer expires. Otherwise, the call will be forwarded.

button and save

Using the Headset / Handset (Headset Operation)

The DS-5021D/5014D digital phone user can switch between handset mode and headset mode. In headset mode, you can answer or end a call by pressing the [Send] button or [End] button.

Press the

[Transfer]

button.

[1] [1] [0]

Dial

To use the handset, dial

use the headset, dial

[0] [2] [0]

[0] [2] [1]

, and to

Page 25

Page 40

THINGS YOU SHOULD KNOW

Save the selected entry by pressing

[Transfer]

the

NOTE

button.

- The digital phone can have a he adset m ode button. I f s o, pre ss this button when its LED is off and the digita l phone is c ha nge d to he ads e t m ode and the L E D w ill light up. Press this button again to return the dig ita l phone ba c k to ha ndse t mode a nd the LED

button

goes off.

Enabling / Disabling the Key Confirmation Tone

You can enable or disable a short confirmation tone whenever a dial button is pressed.

Press the

Dial

To use the key confirmation tone,

dial dial [0]

Save the selected entry by pressing

the

[Transfer]

[1] [1] [0]

[0] [4] [1]

[4] [0]

[Transfer]

button.

, and to disable that the tone, .

button.

Page 26

Page 41

THING

YOU SHOULD KNOW

Pulse to Tone Changeover

When making an outside call on a dial pulse(mechanical) line, press the All digits dialled after the sent as tones(electronic method).

[#]

button.

button will be

Hot Keypad

The hot keypad allows you to make a call or activate the other functions of the OfficeServ system by pressing the dial buttons or function keys directly, without picking up the handset or pressing the [Speaker] button.

If the hot keypad function is turned off, you must pick up the handset or press the [Speaker] button first.

Press the

Dial

To enable hot keypad, dial

disable, dial

Save the selected entry by pressing

the

[Transfer]

[1] [1] [0]

[0] [3] [0].

[Transfer]

button.

[0] [3] [1]

button.

, and to

Page 27

Page 42

THINGS YOU SHOULD KNOW

5. Volume Adjustment

The [

!!!!

Volume

""""

] button is used for adjusting the volume of the handset, speaker , and ringer.

Adjusting Handset Volume

During a call using the handset.

Press the

the handset vol u me.

Press the

the handset vol u me.

[Volume"

[!!!!Volume

]

button to increase

]

button to decrease

Page 28

Page 43

Adjusting Speaker Volume

THING

YOU SHOULD KNOW

During a call using the

Press the

the speaker volume.

Press the

the speaker volume.

[Volume"

[!!!!Volume

[Speaker]

]

button to increase

]

button to decrease

button.

Adjusting Ring Volume

To increase the ring volume, press the

[Volume"

is ringing.

To decrease the speaker volume, press the

[!!!!Volume

is ringing.

]

button while th e phon e

]

button while th e phon e

Page 29

Page 44

THINGS YOU SHOULD KNOW

6. Types of Signal Tone

The types of signal tone used in t his te lep hone syst e m are des cribed in the f oll owing ta ble .

Signal

T one Name

Dial tone Ring back

tone Busy tone

Transfer tone

Confirmation tone

* The Signal Interval may vary for each country.

A steady tone that indicates you can begin dialling.

Indicates the station you dialled is ringing.

Indicates the station you dialled is busy.

Indicates your call is being held and you can dial another station.

Very short beeps that indi cate you have correctly set or cancelled a system feature.

Usages Signal Interval

Page 30

Page 45

7. Telephone Status Indicator

The status indicator turns on or off according to the telephone status.

Functions Status of LCD Indicators

Busy/Off-hook Steady red Extension Ring Flashing red Trunk Ring Flashing green Recalling Flashing yellow Message waiting Flashing red Calling Denied Fast flashing red within 1-second interval.

THING

YOU SHOULD KNOW

Page 31

Page 46

THINGS YOU SHOULD KNOW

8. Button LED

The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status.

Transfer

Hold

Speaker

For incoming external calls or intercom calls ringing at your digital phone the trunk button LED or Call button LED will flash green. The trunk button LED will flash red on other digital phones with the same trunk button. While holding a call, the green LED of the trunk line will blink. In the followi ng ta bl e, th e fu n cti on s of LE D s ar e summarized.

Functions Button LED Status

Trunk line or functions are in use LED is steady green. New call is ringing LED is a fast flashing green. While a call is on hold LED is a slow flashing green or red. A call recalling to the digital phone LED is a slow flashing yellow .

Page 32

Page 47

BASIC FEATURES

1. Before Making / Answering a Call

This section provides you with information on how to make or answer a call by using the handset or speakerphone.

Calling Methods

▪ Using a handset

This function allows you to lift the handset and make a call.

▪ Using a speakerphone

This function allows you to make a call through the speakerphone without lifting the handset.

Call Answering Methods

▪ Using a handset

This function allows you to lift the handset and answer a call.

▪ Using a speakerphone

This function allows you to answer a call through the speakerphone without lifting th e ha nd se t.

Page 48

BASIC FEATURES

2. Intercom Calls

This function is used when you want to make a call to other stations.

Assigning the Names to Your Extension

You can assign a name of up to 11 letters to your extension. This allows other extension users with display stations to call you using the directory dial feature and to see your name when you call them.

Press the

Press Dial

Enter the name.

Refer to th e ‘ in this guide for entering characters.

[Transfer]

[1] [0] [4]

Things You Should Know

button.

’

Save the name by pressing

[Transfer]

the

Page 34 © SAMSUNG Electronics Co., Ltd.

button.

Page 49

Calling an Extension Number

Pick up the handset and check

for dial tone.

Dial the extension number or station group

number. Wait until the other party answers the call. If a short signal tone(not a ringing tone) is heard, the receiving extension has set up the Voice Announce or Automatic Answer function.

BASIC FEATURES

Replace the handset or press the

to finish the call.

- If you have a [DSS] button assi g ne d to an e x te ns ion num ber or s ta tion g r oup, pre s s this

NOTE

button instead of dialling the corres ponding st a tion number.

[End]

button

Page 50

BASIC FEATURES

Answering an Intercom Call

When the Digital phone rings,

pick up the handset or press the [Speaker] button or

To finish the call replace the hand se t

or press either the

[Send]

[Speaker]

button.

[End]

button.

Voice Page Announce Mode (Intercom Calls Only)

When another station calls you, a short signal tone will be heard followed by the caller’s announcement.

To answer the call, pick up the hand se t

or press the

To end the call, replace

the handset or press either the

[Speaker]

[Send]

button.

[End]

Page 36 © SAMSUNG Electronics Co., Ltd.

Page 51

BASIC FEATURES

Automatic Answer Mode (Intercom Calls Only)

When another station calls you, a short signal tone will be heard and then the Digital phone automatically answers the call.

The microphone and speaker are

turned on and you can communicate hands-free.

For a private conversation, lift the handset.

To end the call, replace the handset

or press either the

[End]

[Speaker]

button.

Page 52

BASIC FEATURES

Busy Station Callback

When the called station is busy, you can set a busy station callback. When the busy station becomes free, your Digital phone will ring. If you pick up the Digital phone, the other station will begin to ring.

When you hear a busy signal, press the

[CBK]

the Soft button co r resp ond in g t o

[CBK]

When you hear the confirmation signal,

replace the hand se t.

When the reserved station becomes

free, your Digital phone rings. The ‘CALL BACK’ message will appear on the LCD screen.

button or dial

on the LCD panel.

[4] [4]

. Or, press

[CBK]

CALL BACK

Lift the handse t o r pre ss

[Speaker]

the call the now idle sta ti on .

To end the call, replace the handset

or press either the

NOTE

Page 38 © SAMSUNG Electronics Co., Ltd.

[Send]

- If you do not answer the Callba c k within 30 s e conds , the c a llback will be canc e lled. If a callback is set up, the [CBK] button’s LED, if programmed, will light.

button to

[Speaker]

[End]

button.

Page 53

BASIC FEATURES

Busy Station Camp-On

When you call another station and receive a busy signal, you can give the called station off-hook r ing tone and wait for a little while.

Press the

Or, press the Soft button corresponding to the

The called station will receive

off-hook ring tone repeated every few seconds and an available [C all ] but to n will fl a sh to indicate your call is wait ing.

Wait for the ca ll ed pa rty to an swe r.

The called station must release its first call or place it on hold before answering your camp-on.

[CAMP]

button or dial

on the LCD screen.

[4] [5]

[CAMP]

Calling Your System Operator

[9]

Dial group. If you want to call a specific operator, dial that person’s extension number.

to call your system operator or operator

Page 54

BASIC FEATURES

3. Outside Calls

This function is used when you want to make an external call using any available trunk line.

Calling Outside numbers

You can use a handset or speakerphone when calling an external number.

To make an external call with a handset, follow the procedures below.

Pick up the handset.

Press the trunk or trunk group button or

or dial the trunk group access code(e.g., 0).

Dial the telephone number

you want to call.

Finish your call by re pl aci ng

the handset o r pr e ssi ng th e

- If the hot keypad fea ture is us e d, y ou c an mak e an ex terna l ca ll w ithout pic k ing up a handset by dialling the trunk access code.

NOTE

Page 40 © SAMSUNG Electronics Co., Ltd.

[End]

button.

Page 55

BASIC FEATURES

To make an external call with a speakerphone, follow the procedures below.

Press the

Press the trunk li ne or di al the t run k

access code.

Dial the telephone number.

[Speaker]

button.

Finish the call, by pressing

[Speaker]

the

NOTE

button.

- If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system, press the [LCR] button or dial the LCR access code.

Page 56

BASIC FEATURES

Authorization Code and Account Code

Authorization Code

If your OfficeServ system is programmed to require you to ent e r an au th o rizat io n co de before making a call, dial [*] plus a valid code before selecting a trunk line.

Account Code

If your OfficeServ system is programmed to require you to enter an account code before making a call, press the

[4] [7]

or dial press the

plus a valid code,

[ACCT]

then select a trunk line.

[ACCT]

button

button again and

- Ask your System A dminis tra tor for m ore information on authorization codes and

NOTE

account codes.

Answering an Outside Call

If you lift up th e hand se t wh en th e Digi ta l ph on e is ringing, you are automatically connected to the ringing call. Or, press the to automatically answer on the speakerphone.

- If a call is flashing a t y our D igital phone but not r ing ing, you must press the f lashing

button to answer.

NOTE

[Send]

button

Page 42 © SAMSUNG Electronics Co., Ltd.

Page 57

Universal Answer

External calls may be programmed to ring through an external speaker. In this case,

[6] [7]

dial the call.

or the press

[UA]

button to answer

New Call

BASIC FEATURES

Press the your existi ng call , wa it fo r di al t one an d then make a new cal l on th e same li ne . If this Digital phone, press the Soft button corresponding

[NEW]

on the LCD screen.

button to disconn e ct

button does not appear on your

Busy Line Queuing With Callback

If there are no available trunk lines, you will hear busy tone when you try to make an external call, you can set a callback. When a line becomes free, your Digital phone will ring. You can reserve up to 5 callbacks for extension or trunk calls.

If you receive a busy tone when trying to

access a trunk line , press the Or, press the Soft button corresponding

[CBK]

When confirmation tone is heard,

put down the ha ndse t.

[CBK]

button or dial

on the LCD screen.

[4] [4]

[CBK]

When the line becomes free,

the system will call y ou ba ck.

Page 58

BASIC FEATURES

Lift the hands e t o r pr e ss the

to respond to the Callback. Wait for dial tone and dial the telephone number or speed dial number again.

- A callback will be cancelled if not a nswer e d within 30 s e conds . If y ou ha ve se t a

NOTE

callback, your [CBK] button’s L ED, if programmed, will light.

[Send]

button

Cancelling Callback

A maximum of 5 callbacks can be set for extensions or external calls lines at the same time. To cancel a callback, follow the procedure below.

Press the

You will hear confirmation tone.

[CBK]

button or dial

[4] [4]

[CBK]

Press the

the oldest callba c k that you have set .

Page 44 © SAMSUNG Electronics Co., Ltd.

[Hold]

button. This will cancel

Page 59

BASIC FEATURES

Redial

To redial the last telephone number you dialled, press the [Send] button for approximately 2 seconds or dial [1] [9].

Pressing the [Redial] key will give you the option to review up to 10 of your previously dialled external numbers. You have to set ‘Redial Review’ as ‘On’ in the ‘MMC210’ to review these numbers.

[

!!!!

[Redial]

Volum e

button.

]

""""

button to select the

[NND]

Press the

Use the direction buttons or

the required number to redial and press the Soft button co r resp ond in g t o

To review details about the previous call

prior to dialling it, press the Soft button corresponding to

[Dial]

Press the

automatically redial the last number you dialle d.

NOTE

[Redial]

- If the hot keypad fea tur e is turne d off, you have to lift up the ha nds e t f ir st or pres s

- Redial does not apply to inte rc om ca lls .

button twice to

the [Speaker] button bef or e y ou be gin us ing the re dia l fea ture.

Page 60

BASIC FEATURES

Save Number with Redial

To save the number you just dialled for later use, press the before hangin g up .

This saved number can be redialled at any time by pressing the

NOTE

[1] [7]

. The same external trunk line

- The saved telephone numbe r will be save d in m emory until you save another number.

- Saved Number Redial does not a pply to intercom calls.

or dialling will be selected for you .

[SAVE]

[SNR]

button

Page 46 © SAMSUNG Electronics Co., Ltd.

Page 61

BASIC FEATURES

Automatic Redial / Retry

When you make an outside call and receive a busy signal, the OfficeServ system can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 99 attempts.

When you hear a busy signal,

press the the Soft button co r resp ond in g t o on the LCD screen.

The system will reserve the line

and automatically redial the same number for you. You will hear the call progress tones through the speaker. At this time, the microphone is muted.

[RETRY]

button or press

[RETRY]

When the called party answers,

you must pick up the handset or press

[Speaker]

the you begin speaking. You must answer within 10 seconds.

NOTE

[Send]

- If you make another ca ll, a uto-r e dial is ca nc e lled.

- T o cancel a retry, lift and replace the handset.

button before

Page 62

BASIC FEATURES

Call Park

You can park an outside call in one of 10 ‘parking orbits’.

Press the

Or, press the Soft button corresponding

[PARK]

Dial the orbit number required,

the Or, p ress a de di cated the To have the call ’parked’ picked up by another station, notify the station user of the parking orbit number.

To pick up the parked call,

press the the required orbit number or press the flashing

[PARK]

on the LCD screen.

[PARK]

[PARK ]

button will flash.

button will also fla sh.

[PARK]

button.

[0]-[9]

[PARK]

button followed by

button.

button ;

[PARK]

;

[PARK]

Page 48 © SAMSUNG Electronics Co., Ltd.

Page 63

BASIC FEATURES

4. Intercom / Outside Calls

Holding a Call

You can temporarily suspend a conversation without ending the call by placing the call on hold. Or, when another call is received, you can put your first call on hold and answer the new call. You can simply press the button on hold again to resume the conversation. The types of hold available are system hold(general hold), automatic hold, exclusive hold, and consultation hold.

System Hold

While you are en gage d in a conversation,

press the

[Hold]

button.

The call on hold will flash green on

your Digital phone and this line will flash red on other stations.

To return to the held call.

Press the line button. The green LED wi ll stop Fl a shin g.

Resume your conversation with the other party.

- While you are on a call, pr es s ing a trunk line button or f l a shing Call button will

NOTE

automatically put your fir s t call on hold a nd c on nec t y ou to the new call. Refer below.

Page 64

BASIC FEATURES

Automatic Hold

With Automatic Hold set, when you are answering an outside call, pressing the trunk line or flashing Call button will automatically put your outside call on hold and connect you to the next call. You can set Automatic hold on your digital phone by following the procedure below.

Press the

Dial

To use this function, dial

and if this function is not required, dial [0] [0] [0].

[Transfer]

[1] [1] [0]

button.

[0] [0] [1]

Press the

the selected item.

NOTE

Page 50 © SAMSUNG Electronics Co., Ltd.

[Transfer]

- Intercom calls will be placed on hold by pressing the [Hold] or [Transfer] button. If you press another tr unk line button or flashing Call button while you a re on a n intercom call, the intercom will be disconnected.

button to save

Page 65

Exclusive Hold

To place an outside call on hold exclusively so that other users cannot get it.

BASIC FEATURES

[Hold]

button twice.

button.

- Intercom calls will always be placed on exclusive hold.

Press the

The call will flash green on your Digital phone

and this line will show a steady red light on other stations.

To retrieve the call on hold, press

the flashing green line button or press the

NOTE

Page 66

BASIC FEATURES

Consultation Hold

When you are talking to an external caller and it is necessary to consult with another extension.

Press the

[Transfer]

button ; you will hear transfer dial tone. Your outside call is placed on Transfer hold.

Dial the extension number.

Consult with the internal party.

Press the

[Transfer]

button to re tu r n to the outside party or to hang up to transfer the call.

- Repeatedly pressing the [Tra nsfer] button will tog g le be tween the outside pa rty

NOTE

Page 52 © SAMSUNG Electronics Co., Ltd.

and internal extension.

Page 67

Hold Recall

If you leave a call on hold longer

than the system hold timer allows, it will recall your station. At this time, the call button on hold will have a slow flashing amber light. If you do not answer this recall within a pre-programmed period of time, it may go to the system operator depending upon your OfficeServ system programming.

When your Digital phone rings, lift the handset

or press the

[Send]

button to answe r th e r e call .

BASIC FEATURES

Retrieving Calls Held a t Another Station

When a line is on system hold, the line will

have a flashing red light. To retrieve the call on hold, press the line button with the red flashing light.

When a line is on hold and it does not appear

on your Digita l ph on e , di al number or the extension number of the station that placed th e call on hold.

[1] [2]

plus the line

Page 68

BASIC FEATURES

Call Pickup

This section explains how to pickup a call that is ringing at another station.

Station Call Pickup

If a call rings on another station and you know the station number, you can answer the call on your digital phone.

A call is ringing on another station.

Pick up the handset and listen for

the dial tone.

[6] [5]

Dial

Dial the station number that is ringing.

Page 54 © SAMSUNG Electronics Co., Ltd.

Page 69

BASIC FEATURES

Group Call Pickup

Each station can be assigned to a call pickup group. Refer to your System Administrator for details on your pick up group.

When a call is ringing on another station

assigned to your pick up group.

Pick up the handset and check for

dial tone.

[6] [6]

Dial

Or press the flashing

button, or press followed by the related group number.

NOTE

[GROUP PICKUP]

- A group number(e x tende r ) ca n be a ssi g ne d to the [GROUP PICKUP] button.

- Station Call Pickup and Group C a ll Pick up may not enable you to answer the r eca lls at stations depending on the O fficeServ system pr ogram m ing. R efe r to your Samsung Authorised Reseller for further details.

button

[GROUP PICKUP]

Page 70

BASIC FEATURES

Dialling by Directory Name

Each extension number or speed dial number can have a relevant directory name. You can select the extension number or speed dial number from the list of directory names by scrolling down in alphabetical order. This online directory allows you to make any extension call or to find a speed dial number within just a few seconds.

Press the

the Soft button related to the CALL men u.

Select the directory you wish to use,

PERS(

SYS(

STN(

Press the dial button that matches

the first letter of name that you wish to find.

Find the required name by using

the

[DIR]

button, or pre ss

[DIR]

Personal, Spee d Di al Nu mbe r ),

System Speed Dial Number)

Station Name).

[

Volum e

!!!!

""""

]

button.

[DIR]

Press the Soft button corresponding

DIAL

to [ the call to the sele cte d nu mber.

] on the LCD screen to make

- To directly move to one of the dir ector ie s , an ex tende r ca n be a dde d to [DIR] button.

[1] for the Personal Speed Dial list, [2] for the System Speed Dial list and [3] for

NOTE

the Station list.

Page 71

Transferring Calls

You can transfer your call to another extension or return to the outside party.

BASIC FEATURES

While on a call, press the

Your call is automatically put on transfer hold.

Dial an extension or group number.

Or, press the group button. Your call will be automatically put on transfer hold.

For blind tran sfe r, hang up

when you hear ringi ng . Or, wait for the called party to answer and advise him/her of the call. Then hang up.

[DSS]

[Transfer]

button or station

button.

Reconnection with the Outside Party

If the transfer is refused and the called stat ion ha ng s up , y ou wil l be reconnected to th e ou t side line. Or, you can press the return to the outside party .

[Transfer]

button to

Page 72

BASIC FEATURES

Call Retransferring

If you wish to send the call to another extension without wai tin g fo r the fi r st st at i on t o ha ng up , simply press another Or, p ress th e CA LL button or trunk line button to return to the outside party and begin the transfer process again.

NOTE

[DSS]

- When you are transfe r r ing a ca ll to a s ta tion programmed for Voice Announce or Auto Answer, the transferred call will always ring.

- After the internal party answers, you may alternate back and forth between the parties

by pressing the [Transfer] button.

- You cannot transfer an Intercom call by pressing the [DSS] button for the st a tion re quir ed.

You must press the [Transfer] button first and then press the [DSS] button or dial the destination extension numbe r.

button.

Transfer With Camp-On

When you are transferring a call to another station and you receive a busy signal, you may camp the call on to this station. So, when this stat ion be co mes fre e, it can be connected to the transferred call. Simply hang up when you hear a busy signal. Then, the called party will be alerted by a call waiting tone .

Page 73

BASIC FEATURES

Transfer To Voice Mail

This feature is used to send a call directly to a voice mailbox. Your Digital phone must have a correctly programmed [VT] button to accomplish this.

Press the

Or, press the Soft button corresponding

[VT]

Dial the mailbox nu mbe r.

Hang up when dialling is completed.

[VT]

button while you are on a call.

on the LCD screen.

[VT]

Page 74

BASIC FEATURES

Call Waiting

If an outside call or another station has camped-on to you, your Digital phone will ring and the waiting call’s LED will flash green.

Press the flashing button to answer

the waiting call. If your Digital phonee has the Automatic Hold feature set, your current call will go on hold automatically.

If Automatic Hold is not set,

press the the button wi th th e fl a shin g LED . Or, fi ni sh th e fi rst call an d h ang up ; the waiting call wi ll ri ng you r Digi t al phon e .

[Hold]

button and then press

Lift the handse t o r pre ss the

[Send]

button to answer.

Page 75

BASIC FEATURES

Speed-Dial

You may assign any frequently used numbers to a personal speed dial number list for your station. These personal speed dial numbers are in addition to the system Speed dial numbers available. Speed dial numbers can be allocated to buttons which allow you to press the one touch speed dial button to call the number.

Explanation of Special Feature Buttons

When programming speed dial numbers, the special feature buttons are used and they are designated as A, B, C, D, E, and F buttons. Each special feature button is explained in the following table.

A, B, C, D, E, and F buttons of the DS-5021D/5014D digital phone are the first 6 buttons in the last row of the prog ra mmable bu tt on s lo cated bel ow t he LCD scree n. For example, the DS-5021D digital phone is shown below.

ABCDEF

Button Features

A Button Not used. B Button To insert a FLASH(time loop break). C Button To insert a PAUSE.

D Button To convert from the pulse dialling(mechanical method) to the tone

dialling(Electronic method).

E Button Used to hide the numbers from showing up on the LCD screen. F Button Used to input a speed dial name. Hold Button To clear a speed dial number.

Page 76

BASIC FEATURES

Programming the Speed Dial Numbers

Your station can be assigned up to fifty numbers, 00~49. Ask your System Administrator for the number of speed dial numbers that have been assigned to your station.

To program the personal dial numbers,

Press the

without lifting the handset.

Select a free spee d dial number

location(00-49).

Dial either a specific trunk line number or the

trunk access code.

Dial the telephone number to be saved

(maximum of 24 digits), including the #, *, FLASH, PAUSE, etc. Press the special key [F] to enter a name for the Speed dial number then press the special key [F] to return to the speed dial entry menu again .

[Transfer]

button and dial

[1] [0] [5]

Press the

the number. Or press the right Soft button and repeat steps 2 to 5.

[Transfer]

button to save

Page 77

BASIC FEATURES

Dialling Speed Dial Numbers

You can dial a speed dial number stored in the list of system speed dial numbers between 500-999 or the list of your personal number between 00-49 using the following procedure.

Press the

without lifting the handset.

Dial the speed dial location number

that is programmed with the telephone number you wish to call.

The telephone number is automatically

dialled for you.

Alternatively, to dial one of your first 10 personal speed dial numbers.

[Memory] button

or dial

[1] [6]

[Memory]

Without lifti ng th e ha nd se t,

press a dial button 0-9 for approximately 2 Seconds.

The telephone number programmed in

the correspondi ng pe rso nal spe ed dia l location(00-09) will be dialled automatically.

Page 78

BASIC FEATURES

Assigning a Name to the Speed Dial Button.

A name of 11 characters can be assigned for each speed dial button. This name is used to dial the telephone number using the directory feature.

Press the

Dial

Press the speed dial number location to

be assigned with a name(00-49).

Enter a name. Refer to

the ‘ this manual for how to enter a letter.

[Transfer]

[1] [0] [6]

Things You Should Know

button.

’ in

Press the

the speed dial na me o r th e righ t So ft bu tt on to .enter further names by repeating steps 3 to 5.

[Transfer]

button to save

Page 79

BASIC FEATURES

Programming One-touch Speed Dial Buttons

You can assign a frequently used number from the speed dial numbers to one of the programmable keys on the Digital phone for one touch speed dial use.

Without lifting up the handset,

press the

[Transfer]

button.

[1] [0] [7]

Dial

Locate a vacant

[Volume

the the right Soft button.

Dial the speed dial number

location(00-49 or 500-999) to be assigned for this button.

Press the

the selected number.

[SPD]

]

""""

button and press

[Transfer]

button to save

button using

If the one touch speed dial button is pressed,

a call is made to this saved speed dial number automatically.

Page 80

BASIC FEATURES

Using Chain Dialling

After a speed dial number is pressed, additional numbers can be dialled manually or you can chain together speed dial numbers.

After the first speed dial number, press the

[Memory]

then dial other speed dial number location. Or after the speed dia l nu mbe r is pressed, dial the add it i onal nu mbe rs manually.

Conference Calls

You can make a conference call of up to 5 parties including yourself. The OfficeServ system also allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single [Group Conference] programmable button. Refer to your System Administrator to confirm that this option is available to you.

button or dial

[1] [6]

[Memory]

and

1. Press the

[Conference]

button while engaged in a conversation. You will hear conference tone.

2. Make another call, either intercom or outside. Press the

[Conference]

and you will hear conference T one.

Make another cal l to ad d ad di t i onal pa rties

or press the

[Conference]

button to join all parties into the conference. Then, Repeat the last step, until all other parties required are connected.

button

Page 81

To drop a person from your conference call,

press the the extension or trunk number that is to be dropped.

[Conference]

button and dial

BASIC FEATURES

Press the again to re-establish the conference.

NOTE

[Conference]

- When attempting to add a nothe r pe r son to the c onference and you are not able to re ac h

the desired person, s im ply pr e ss the [Conference] button ag ai n.

button

Programming Conference Groups.

Press the

Dial

[Transfer]

[1] [1] [8]

button.

Page 82

BASIC FEATURES

Select the required Conference Group

number by using the and press the right Soft button.

Select ‘Name’ and press the right Soft button

to enter the Conference Group name. Refer to th e ‘ this guide for entering characters. Press the right Soft button to save the name.

Using the

[MBR1~4]

[

Volum e

!!!!

Things You Should Know

[

Volum e

!!!!

and press the right Soft button.

]

""""

button to select

] button

""""

’ in

Dial the extension number or

outside telephone number remembering to dial the trunk access code first and press the right Soft button. Repeat steps 6 and 7 to add conference group members.

Save the settings by pressing

[Transfer]

the To make a group conference call press

[GCONF]

the the group number and the conference will be setup automatically. If an extender has been added to the just press the

button.

button follow e d by

[GCONF]

programmable button.

button(1~5)

Page 83

CONVENIENT FEATURES

1. Do Not Disturb

When Do Not Disturb is registered, you can block incoming calls to your digital phone yet still use the digital phone for outgoing calls.

Setting Do Not Disturb

Press the

while on-hook, or select the LCD screen usi ng th e S croll but to n and [Other] Soft button.

The status indicator and/or

LED flashes to inform you that the Do Not Disturb mode is set.

NOTE

[DND]

button or dial

- When the digital phone is set in the D o Not D is turb m ode , the dig ita l phone sta t us indicator(LED above the LCD) fla shes indica ting tha t the D o Not D is tur b m ode is set.

- If a Forward DND destination has been set, all incoming calls will be forwarde d to tha t

destination when DND is enabled.

[DND]

[4] [0] [1]

from

button

Page 84

CONVENIENT FEATURES

Cancelling Do Not Disturb

The procedure for cancelling the Do Not Disturb mode is described below.

Check if the status indicator is flashing.

Press the

The status indicator goes off.

[DND]

button or dial

[4] [0] [0]

One Time DND

If you do not wish to be disturbed while you are on a call, press the set the station to Do Not Disturb. When you complete the call, the Do Not Disturb mode is automatically canc el le d and new calls will be received.

[DND]

button is needed to use this feature.

[DND]

button and

Page 85

2. Call Forwarding

This section explains various call forwarding features available on your OfficeServ system.

Call Forward Option

You can verify or change the Call Forward settings and the number specified for forwarding from the LCD screen of your digital phone. Enabling Call Forwarding can also be achieved using the dial buttons or the Forward Set Menu.

CONVENIENT FEATURES

Press the

Dial

Select the Call Forward option by dia lling

from [0] to [5], or by using the button.

[Transfer]

[1] [0] [2]

button.

[

!!!!

Volume

""""

]

Press the right Soft button to move the cursor.

Page 86

CONVENIENT FEATURES

Dial the station, station group, or external

number remembering to insert the trunk access code prior to the external number.

Press the right Soft button to

move the cursor.

Dial [1] to enable call forwarding to the

destination, or press the button and select between [YES] or [NO].

[

Volume

!!!!

""""

]

Press the

to save and exit.

[Transfer]

button

Page 87

CONVENIENT FEATURES

Forwarding Calls

You can forward calls to another station, station group, or an external number. Programming procedures for various types of forwarding calls are described in detail next. If your digital phone has the FWD ALL, FWD BUSY, and FWD NO ANSWER FWD BUSY/NO ANSWER buttons, you can forward calls by pressing one of these buttons. In this case, a red LED is lit on the button indicating which call forward option is enabled.

In order to cancel all forward call options, lift the handset and press

[6] [0] [0].

Page 88

CONVENIENT FEATURES

Forwarding All Calls

You can forward all your calls to another internal, station group or external number.

[6] [0] [1].

Dial

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone

is received.

- The station receiving a forwarded call can transfer the call back to the forwarding station.

This feature is very useful when you are expecting an im por ta nt c a ll and do not w a nt to be

NOTE

disturbed.

- If you set your digital phone to For ward All Calls, and you do not hav e a [FORWARD

ALL] button the [T ransfer] button will lig ht. This indica tes tha t y our dig i tal phone is se t to Forward All Calls.

Page 89

CONVENIENT FEATURES

Forward Busy

When you are busy on a call, incoming calls can be forwarded to another station, station group or an external number.

[6] [0] [2]

Dial

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone

is received.

Page 90

CONVENIENT FEATURES

Forward No Answer

Calls can be forwarded when you are not available to answer the call.

[6] [0] [3]

Dial

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone

is received.

Page 91

CONVENIENT FEATURES

Forward Busy / No Answer

When the Forward Busy(FWD BUSY) and Forward No Answer(FWD NOANS) destinations are both set, you may enable both these options simultaneously. When you are busy, calls will be transferred to the number specified in Forward Busy destination. If you do not answer, the calls will be forwarded to the Forward No Answer destination.

[6] [0] [4]

Dial

Hang up after the confirmation tone

is received.

Page 92

CONVENIENT FEATURES

Forward When DND is Set

You can set a forward destination for those times you need to set Do Not Disturb.

[6] [0] [5]

Dial

Dial the station number, group number,

or external number. Remember to insert the trunk access code prior to entering the external number.

Hang up after the confirmation tone is

received. When you enable DND on your digital phone, all calls will be forwarded to the destination set above.

Page 93

CONVENIENT FEATURES

Forward Follow Me

All incoming calls to your digital phone can be forwarded to the station you are currently using. In addition, you can arrange for calls to another station to be forwarded to your digital phone (Remote Forwarding).

To forward all calls to your digital phone to the station you are currently using :

[6] [0] [6]

Dial

‘enter the station to follow from’ is displayed.

Dial the station number of your digital phone.

Hang up after the confirmation tone

is received.

at the station you are using.

Page 94

CONVENIENT FEATURES

To forward c alls from a specific station to your digital ph one ( Remote Forwarding ) :

[6] [0] [6]

Dial

‘enter the station to follow from’ is displayed.

Dial the station number.

Hang up after the confirmation tone

is received.

Page 95

3. Paging and Messaging

This section explains how to use the OfficeSer v paging a nd messag ing fu nctions.

- You must use the dig ital phone ha nds e t when paging.

- If you are a frequent user of paging you can have a dedicated page z one button as one of your

NOTE

Internal Page

You can make a page announcement through the station speakers. There are 5 internal zones 0-4.

Pick up the handset and check for

dial tone.

programmable buttons, making it unnecessary to press the [PAGE] button followed by the zone number .

CONVENIENT FEATURES

[4]

[PAGE]

button or dial

from the LCD screen

Press the

or select by using the Scroll button and Soft buttons.

Select a zone number from

and

Start your announcement after

receiving confirmation tone.

[5] [5]

[0], [1], [2], [3],

Page 96

CONVENIENT FEATURES

Hang up after paging.

External Page

You can page externally through optional external speakers. There are 4 external zones 5-8 and [9] for all external zones.

Pick up the handset and check

for dial tone.

Press the

or select by using the Scroll button and Soft buttons.

Select a zone number from

and by dialling

Start your announcement after

receiving confirmation tone.

[PAGE]

[8],

or page all exte rnal zones

[9]

button or

from the LCD screen

[5] [5],

[5], [6], [7],

Page 97

Hang up after paging.

All Pa g e

You can also page all external zones and internal page zone 0 simultaneously.

Pick up the handset and check

the dial tone.

CONVENIENT FEATURES

Press the

or select by using the Scroll button and Soft buttons.

Press the

Start your announcement after

receiving confirmation tone.

[PAGE]

[*]

button or

from the LCD screen

[ALL PAGE]

[5] [5]

button.

Page 98

CONVENIENT FEATURES

Hang up after paging.

Meet Me Page : MMPG

Pick up the handset and check

for dial tone.

Press the

or select using the Scrol l bu t to n and So ft bu tt on s.

Dial the required zone number.

After receiving the confirmation tone

instruct the other party to press

[MMPG]

button or

from the LCD screen

[5] [4]

[5] [6]

Page 99

CONVENIENT FEATURES

Press the

Hold the handset un til th e ot her pa rty

enters the page answer code(

The call is automatically connected when

the other par ty ent e rs th e pa ge an swe r code.

[WAIT]

[Transfer]

button.

[5] [6]

Page 100

CONVENIENT FEATURES

Call Park and Page

You can transfer an external call to another person by parking the call and notifying the other person of the call via paging. This function is useful in a factory or in a large office when the called person is away from their workstation.

Call Park and Page

Press the

the call and the call is automatically on hold. You can also select LCD screen using the Soft button.

Dial the appropriate page zone number

to notify that the call is parked and to inform the required party of you r stat io n number or the calling trunk number.

Hang up.

[PAGE]

button while conne ct ed to

[PAGE]

from the

Samsung DS5021D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual