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ENGLISH
OPERATING INSTRUCTIONS
Read these operating instructions carefully before using the machine.
Type SUP041
EN
02
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SAFETY REGULATIONS
Never allow water to come into contact
with any of the electrical parts of the machine: danger of short circuit! Hot water
and steam may cause scalding!
Intended Use
The machine is intended to be used in small of ces/organisations only.
The appliance is not to be used by persons
(including children) with reduced physical,
mental or sensory abilities or with scarce experience and/or expertise, unless they are supervised by a person responsible for their safety,
or they are instructed by this person on how to
properly use the machine.
Power Supply
The machine must be connected to the power
supply by the service provider, in accordance
with its speci cations.
Power Cord
Never use the machine if the power cord is defective.
Report any defects in the cord and/or plug to
the service provider immediately. Do not pass
the power cord around corners, over sharp
edges or over hot objects and keep it away
from oil. Do not use the power cord to carry or
pull the machine.
Do not pull out the plug by the power cord or
touch it with wet hands or feet. Do not let the
power cord hang freely from tables or shelves.
For the Safety of Others
Ensure that children cannot play with the machine and/or the packaging materials. Never
direct the jet of hot water and/or steam towards yourself or others. Do not touch the hot
water wand with bare hands. Always use the
handles or knobs provided.
Danger of Burns
Do not touch the hot water wand and/or the
co ee/beverage dispensing spout.
Fire Safety Precautions
In case of re, use carbon dioxide (CO2) extinguishers. Do not use water or dry powder extinguishers.
Suitable Location for Operation
and Maintenance
The machine should be installed by the service
provider in accordance with the safety regulations in force at the time of installation.
The machine may only be moved by the service
provider.
Do not use the machine outdoors.
Avoid placing open ames and/or incandescent objects near the machine so as not to
damage or melt the machine housing. Do not
use in places where the temperature may drop
to a level equal to and/or lower than 0°C. If the
machine has been exposed to such conditions
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alert the service provider, who will carry out a
safety check.
Cleaning
Before cleaning the machine, the power button
must be switched to OFF (0) and the plug must
be removed from the power socket. Wait for the
machine to cool down. Never immerse the machine in water! It is strictly forbidden to tamper
with the internal parts of the machine. Do not
clean the machine using a jet of water.
The appliance and its components must be
cleaned and washed following a period of inactivity.
Using Milk (where available)
Milk must be used and stored in accordance
with the instructions given on the manufacturer's original packaging.
We accept no liability for use of milk unsuitable
for human consumption.
Milk must be kept cold, as high temperatures
will make it turn sour - this is a natural characteristic of milk. For this reason, the Cappuccinatore must be cleaned after each use, as
described in the manual.
For thorough cleaning, the Cappuccinatore can
be detached and disassembled, and its parts
can be put into a dishwasher (not of professional type).
Washing component parts in the dishwasher
may cause Cappuccinatore surfaces to tarnish
or the graphics to fade, especially if harsh detergents are used.
This circumstance is normal and does not affect the correct operation of the milk brewing
system.
Storing the Machine
If the machine is to remain inactive for a long
time, turn it o and unplug it. Store the machine in a dry place, out of the reach of children. Keep it protected from dust and dirt.
Repairs / Maintenance
In case of breakdown, defect or a suspected
fault resulting from a fall, immediately remove
the plug from the power socket and alert the
service provider or specialised technician.
Never attempt to operate the machine if it is
faulty. Only the service provider and/or technician may service or repair the machine.
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Machine Use - User Manual
CONTENTS
1 GENERAL INFORMATION ...................................... 7
1.1 Intended Use of the Machine .......................................7
1.2 How to Read the Manual..............................................7
1.3 How to Use these Operating Instructions .....................7
1.4 Machine Identi cation .................................................7
1.5 Technical Speci cations ...............................................8
1.6 Residual Risks ..............................................................8
2 MACHINE COMPONENTS ...................................... 8
2.1 Control Panel Description ............................................9
3 USING THE MACHINE .......................................... 9
3.1 Filling the Water Tank...................................................9
3.2 Filling the Co ee Bean Hopper .....................................9
3.3 Turning on the Machine ...............................................9
3.4 Warm-up and Rinsing ................................................10
3.5 Rinse/Self-Cleaning Cycle...........................................10
3.6 Eco-friendly: Stand-by ...............................................10
3.7 Adjusting the Dispensing Spout .................................11
3.8 Co ee Brewing ..........................................................11
3.9 Co ee Lenght Adjustment .........................................11
3.10 Emptying the Co ee Grounds Drawer ........................12
3.11 Steam Dispensing .....................................................12
3.12 Dispensing Hot Water.................................................13
4 USING THE MACHINE WITH CREDITS .................. 13
5 CLEANING AND MAINTENANCE ........................... 14
5.1 Cleaning the Hot Water/Steam Wand .........................14
5.2 Cleaning the Co ee Grounds Drawer ..........................14
5.3 Cleaning the Drip Tray ................................................14
5.4 Brew Group - Weekly Cleaning ...................................15
6 MACHINE WARNINGS ........................................ 17
7 HANDLING AND STORAGE .................................. 19
7.1 Handling ....................................................................19
7.2 Storage ......................................................................19
8 INSTALLATION .................................................. 19
8.1 Safety Regulations ....................................................19
8.2 Stop Functions ...........................................................20
8.3 List of Accessories ......................................................20
8.4 Assembly-Siting .........................................................21
8.5 Disposal of Packaging ................................................21
8.6 Filling the Water Tank.................................................21
8.7 Filling the Co ee Bean Hopper ...................................21
8.8 Electrical Connection..................................................22
8.9 Turning on/o the Machine .......................................22
8.10 First Use - Use After a Long Period of Inactivity ..........22
8.11 Measuring and Adjusting Water Hardness .................23
8.12 "INTENZA+" Water Filter ...........................................23
8.13 Adjusting the Co ee Grinder ......................................25
9 MACHINE PROGRAMMING ................................. 26
9.1 Accessing Programming Mode ...................................26
9.2 Programming Controls ...............................................27
9.3 Programming Menu ...................................................27
9.4 Setting the PASSWORD ..............................................29
9.5 Setting Credits ...........................................................30
10 CLEANING AND MAINTENANCE ........................... 31
10.1 Cleaning Intervals ......................................................31
10.2 Brew Group Lubrication .............................................31
10.3 Descaling ...................................................................32
11 MACHINE DISPOSAL .......................................... 35
12 TROUBLESHOOTING .......................................... 36
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Machine Use - User Manual
1 GENERAL INFORMATION
1.1 Intended Use of the Machine
This machine automatically brews:
- Co ee and espresso co ee using co ee beans;
- Hot beverages using hot water and/or steam dispensed via
the dispensing spout;
- Milk-based beverages using the supplied Pannarello and/or
Cappuccinatore (where required).
The elegant machine housing has been designed for use in small
o ces, businesses and institutions.
Important.
Misuse voids all forms of warranty, releasing the
Manufacturer from any responsibility for damage to property or personal injury.
The following are considered misuse:
- any use other than the intended use and/or employ-
ing methods other than those described in this manual;
- any operation on the machine in breach of the instruc-
tions provided in this manual;
- any use following tampering with machine compo-
nents and/or alteration of its safety mechanisms;
- use of the machine outdoors.
In such cases the user shall bear the costs of repair.
1.2 How to Read the Manual
Various kinds of warning signs are used in this manual to highlight the di erent hazard or competence levels.
The warning triangle indicates
important instructions for the
safety of the machine's users.
Carefully follow these instructions to avoid serious injury!
Various warning signs are used in this manual to indicate the
competences of each user.
User: A person who uses the machine to brew beverages
and who can clean the machine, where instructed
to do so in the manual. Users are NOT allowed to
perform operations which are the competence of
the Service Provider/Supply Operator or Technician. On detecting machine failures and/or faults,
users should contact the Service Provider only.
Service Provider/Supply Operator:
Company or person responsible for normal ma-
chine installation, start-up and suspension of
service. On detecting machine failures, the Service Provider should request the assistance of the
maintenance technician.
Technician: Personnel quali ed to perform unscheduled
maintenance and to service the machine.
Technicians may carry out all operations described
in this manual without requiring explicit authorisation.
This warning sign is used to highlight information
that is particularly important in order to guaran-
tee the best performance of the machine.
1.3 How to Use these Operating Instructions
This manual constitutes an integral part of the
machine and should be read carefully. It contains
information regarding installation, maintenance and
proper use of the machine.
Always refer to this manual before any operation.
Keep these operating instructions in a safe place and make them
available to anyone who may use the co ee machine. If this
manual is lost or damaged, a copy should be requested from the
service provider immediately. For further information or if you
experience problems not completely or su ciently covered in
these instructions, please contact the service provider.
1.4 Machine Identi cation
The machine is identi ed by the model name and serial number
shown on the special plate.
The plate contains the following information:
• Name of the Manufacturer
• CE marking
• Machine model
• Serial number
• Year of manufacture
• Some technical speci cations:
- Power supply voltage (V);
- Power supply frequency (Hz);
- Electrical power consumption (W).
Note: When contacting the Service Provider, always refer to this plate, and to the machine's spe-
ci c data shown on it.
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Machine Use - User Manual
1.5 Technical Speci cations
Technical Speci cations
Power Supply and Nominal Voltage-Power Rating
See plate attached to the back of the appliance
Machine Housing Material
Metal - Thermoplastic Material
Size (w x h x d)
215 x 370 x 429 (mm)
Weight
approx. 8 kg
Power Cord Length
1.2 m
Water Tank Capacity
2.5 litres
Co ee Grounds Drawer Capacity
15 grounds
Control Panel
On the front
A-weighted Sound Pressure Level
Less than 70 dB
Pump Pressure
Max. 1.5 MPa (15.0 bar)
Operating Conditions
Minimum temperature: above 10°C
Maximum temperature: below 40°C
Maximum humidity: below 95%
Safety Devices
Boiler pressure safety valve
Safety thermostat
Subject to engineering and manufacturing changes due
to technological improvements.
1.6 Residual Risks
The dispensing outlet has no guards to prevent accidental hand
contact with co ee, hot beverages and/or steam.
2 MACHINE COMPONENTS
Note: The “key to components” includes all machine models; check which one matches your ma-
chine. Certain functions may not be available.
1 Water tank lid
2 Water tank
3 Control panel
4 Full drip tray oat
5 Cup holder grill
6 Drip tray
7 Co ee bean hopper lid
8
Co ee bean hopper
9 Co ee grounds drawer
10 Brew Group
11 Service door
12 Dispensing spout
13 Hot water/steam wand
14 Chassis plug
15 ON/OFF button
16 "Espresso" button
17 Brew button
18 "Stand-by" button
19 "Steam" button
20 "Hot Water" button
21 Display
22 Co ee residues drawer
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Machine Use - User Manual
2.1 Control Panel Description
Note: All possible controls are described here.
Refer to the following sections for the operating
modes.
Reference - Description
16 "ESPRESSO" button
When this button is pressed an espresso co ee is brewed.
17 "COFFEE" button
When this button is pressed a cup of co ee is brewed.
18 "Stand-by" button
When this button is pressed, the machine Stand-by mode
is activated.
19 "STEAM" button
When this button is pressed, the machine starts dispensing
steam.
20 "WATER" button
When this button is pressed hot water is dispensed.
21 LCD Display
Displays the machine status and alarm signals, and guides
the user through the steps required to operate the machine.
3 USING THE MACHINE
Before using the machine, check that the water tank and the coffee bean hopper are lled and that the machine is properly clean.
3.1 Filling the Water Tank
Before turning on the machine, the water tank should be lled
with fresh drinking water.
Warning! Before using the machine for the rst
time, wash the water tank carefully. Fill the water
tank with fresh drinking water only. Hot or carbonated
water, as well as other liquids, will damage the machine.
1
(Fig.04, page 3) Remove the lid from the water tank.
2
(Fig.05, page 3) Remove the tank; lift it using the inside
handle.
3
(Fig.06, page 3) Rinse it and ll with fresh water, making
sure that the (MAX) level indicated in the tank is not exceeded.
4
Insert the water tank back into its seat and re t the lid.
3.2 Filling the Co ee Bean Hopper
Before turning on the machine, check that the hopper contains a
su cient quantity of co ee beans.
Warning! Only co ee beans must be put into the
co ee bean hopper. Ground co ee, instant co ee
or any other object may damage the machine.
1
(Fig.03, page 3) Remove the co ee bean hopper lid.
Note: The hopper may feature a di erent safety
system according to the regulations applicable in
the country of use of the machine.
2
Slowly pour the co ee beans into the hopper.
If the water tank is not inserted, check that no coffee beans fall into the tank compartment. If this
happens, remove them to avoid any malfunctions.
3
Re t the co ee bean hopper lid.
3.3 Turning on the Machine
Warning! Connection to the power supply should
be carried out exclusively by the service provider!
Before turning on the machine, ensure that the plug is correctly
inserted in the power socket.
1
To turn on the machine, move the power button on the back
of the machine to "I" (Fig.02, page 3).
2
After carrying out a check cycle, the machine goes into
Stand-by mode and the "
" button (18) blinks.
3
To turn on the machine simply press the " " button (18).
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Machine Use - User Manual
Note: Once the warm-up is complete, the machine
performs a rinse cycle of the internal circuits. A
small amount of water is dispensed during this process.
Wait for this cycle to be completed.
3.4 Warm-up and Rinsing
1
Upon start-up, the machine activates the warm-up phase.
Wait until it is completed.
YELLOW
Note: The progress bar indicates that the machine
is warming up the system.
2
Once the warm-up is complete, the machine performs a rinse
cycle of the internal circuits.
YELLOW
Note: The progress bar indicates that the machine
is performing the rinse cycle of the system.
3
A small amount of water is dispensed. Wait for the cycle to
end.
Note: The cycle can be stopped by pressing the
" " button (16).
4
When completed, the machine is ready for use.
GREEN
Note: If the machine is being used for the rst
time or after a long period of inactivity, contact
the Service Provider to start it up.
3.5 Rinse/Self-Cleaning Cycle
This cycle allows the internal co ee circuits to be rinsed with fresh
water. The cycle is carried out:
• At machine start-up (with cold boiler);
• After priming the circuit (with cold boiler);
• During the Stand-by preparation phase (if at least one co eebased product has been brewed);
• When turning o the machine, after pressing the "
"
button (18) (if at least one co ee-based product has been
brewed).
A small amount of water will be dispensed to rinse and heat all
the machine parts; in this phase this icon is displayed.
YELLOW
Wait for the cycle to nish automatically. The dispensing process
can be stopped by pressing the " " button (16).
3.6 Eco-friendly: Stand-by
The machine is designed for energy saving. The machine automatically turns o after 30 minutes of inactivity.
Note:
- During the turning o phase, the machine will perform a rinse cycle if a co ee product has been brewed.
- Time can be programmed according to your needs
(contact the service provider).
To turn the machine on again, simply press a button on the
control panel (if the power button is set to "I"). In this case the
machine will go through the rinse cycle only if the boiler is cold.
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Machine Use - User Manual
3.7 Adjusting the Dispensing Spout
Most of the cups on the market can be used with this co ee machine.
The height of the dispensing spout may be adjusted to better t the
dimensions of the cups that you wish to use.
Manually move the dispensing spout up or down to adjust its
height.
The recommended positions are:
- When using small cups
(Fig.07, page 3)
;
- When using large cups and/or latte macchiato cups
(Fig.09,
page 3)
.
Two cups can be placed under the dispensing spout to brew two
cups of co ee at the same time
(Fig.05, page 3)
.
3.8 Co ee Brewing
To brew co ee, press and release:
1
the “ ” button (16) to brew an espresso co ee; the fol-
lowing icon is displayed;
GREEN
or
the “ ” button (17) to brew a co ee; the following icon
is displayed;
GREEN
Then the brewing cycle starts:
Press the desired button once to brew 1 cup of co ee.
Press the desired button twice consecutively to brew 2 cups of
co ee.
Note: To brew 2 cups of co ee, the machine auto-
matically grinds and doses the correct amount of
co ee. Brewing two co ees requires two grinding cycles
and two brewing cycles, carried out automatically by the
machine; the display shows the 2 cups icon.
GREEN
2
Once the prebrewing cycle is complete, co ee begins to come
out of the dispensing spout.
3
Co ee dispensing stops automatically when the set level is
reached. However, the co ee dispensing process can be stopped
manually by pressing the " " button (16).
Note: The machine is set to brew a true Italian es-
presso co ee. This feature may slightly lengthen
the brewing time, allowing the intense co ee avour to
develop fully.
3.9 Co ee Lenght Adjustment
The machine allows the amount of brewed co ee to be adjusted
according to taste and cup size.
Each time the “ ” button
(16)
or the “ ” button
(17)
is
pressed, the machine brews a pre-set amount of co ee. Each button may be individually programmed for a speci c brew setting.
The following procedure describes the “ ” button (16) programming.
1
Place a cup under the co ee dispensing spout (Fig.07, page 3).
2
Press and hold the “ ” button
(16)
until the “MEMO”
icon appears on the display, then release the button. The machine
is now in programming mode.
GREEN
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Machine Use - User Manual
The machine starts brewing co ee.
GREEN
3
When the “STOP” icon is displayed, press the “ ” button
(16)
as soon as the desired amount of co ee is reached.
The “ ” button
(16)
has now been programmed. Each time it
is pressed, the machine will brew the same amount of espresso
co ee that has just been programmed.
Note: To program the “ ” button (17), the same
steps should be followed.
Always use the “ ” button
(16)
to stop brewing co ee when the
desired amount of co ee is reached, even when programming the
“ ” button
(17)
.
3.10 Emptying the Co ee Grounds Drawer
Note: This operation must be performed with the
machine turned on.
The machine will indicate when the co ee grounds drawer has
reached its maximum capacity.
RED
In this case the machine does not allow co ee to be brewed.
In order to continue to brew co ee, the co ee grounds drawer
must be emptied of used co ee.
1
Make sure that the dispensing spout is positioned upwards
(Fig.09, page 3).
2
Turn the steam/hot water wand to the left.
3
Remove the drip tray.
4
(Fig.13, page 3) Remove the co ee grounds drawer and
empty out the co ee grounds in a suitable container;
Note: It is advisable to also empty the drip tray
(see section 5.3).
Only when the display shows the following icons in sequence:
REDRED
may the co ee grounds drawer be inserted into the machine. After inserting the drawer, the display shows the icon:
GREEN
The machine is now ready to brew co ee.
3.11 Steam Dispensing
The machine can dispense steam quickly and easily with the
touch of a button.
Danger of scalding! Dispensing may be preceded
by small jets of hot water.
Important Note: Immediately after using steam,
clean the steam wand with a damp cloth.
1
Place a container under the steam/hot water wand (Fig.10,
page 3). Press the " " button (19).
2
The machine needs time to preheat.
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Machine Use - User Manual
YELLOW
3
After preheating, the machine starts dispensing steam.
GREEN
4
At this stage, heat up the beverage until the desired tempera-
ture is reached.
5
To conclude the steam dispensing process, press the " " but-
ton (16).
3.12 Dispensing Hot Water
Dispensing may be preceded by short spurts of hot
water. Danger of scalding. The hot water wand
may reach high temperatures.
1
Place a container under the steam/hot water wand (Fig.10,
page 3).
2
Press the " " button (20) to start dispensing hot water
through the wand.
3
The machine needs time to preheat.
YELLOW
4
After preheating, the machine starts dispensing hot water.
GREEN
5
To conclude the hot water dispensing process, press
the “ ”
button (16). After dispensing, remove the container with hot
water.
4 USING THE MACHINE WITH CREDITS
Note: This option can be enabled or disabled by
the service provider.
The machine is designed to manage co ee brewing by means of a
credit system. The number of co ee cups brewed is limited to the
number of credits granted by the service provider.
When no credits remain, no more cups of co ee can be brewed.
GREEN
When fewer than 31 credits are left in the machine, the icon “$”
is displayed. In this case, contact the service provider to restore
the credits.
When no credits remain, the following icon is displayed and the
machine stops brewing co ee.
YELLOW
Note: The dispensing of hot water and steam is
not subject to credit; it can always be performed
provided that there is water in the tank.
Each service provider decides independently how to manage the
granting and recharging of credits to allow the machine to be
used.
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Machine Use - User Manual
5 CLEANING AND MAINTENANCE
As some of the parts of the appliance come in contact with water
and co ee during normal use, it is important to clean the appliance regularly.
Neglecting to regularly clean the appliance will ultimately cause
it to stop working properly, and in this case repair is not covered
under warranty.
Warning. Before undertaking any maintenance
and/or cleaning operation, turn o the machine,
unplug it and wait for it to cool down.
Non-removable parts and the machine itself must be cleaned,
when not otherwise speci ed, using only cold or lukewarm water,
with a non-abrasive sponge and a damp cloth.
• Cleaning can only be carried out when the machine is cold
and unplugged.
• Use a soft, damp cloth to clean the machine.
• Do not use direct jets of water.
• Do not immerse the machine in water or place any of its parts
in a dishwasher.
• Do not use sharp objects or harsh chemical products (solvents) for cleaning.
• Do not dry the machine and/or its parts using a microwave
and/or standard oven.
• All parts requiring cleaning are easily accessible, so no tools
are needed.
• Periodic maintenance and cleaning will keep the machine in
good working order for a longer time and ensure compliance
with basic hygienic standards.
Warning. The machine and its parts should in any
case be cleaned every week.
The appliance and its parts should be cleaned and
washed following a period of inactivity.
5.1 Cleaning the Hot Water/Steam Wand
The hot water/steam wand must be cleaned externally with a
damp cloth after each use and, in any case, once a week.
Warning. Before performing this operation, make
sure that the wand is cold: Danger of burns!
5.2 Cleaning the Co ee Grounds Drawer
The co ee grounds drawer is to be emptied and cleaned whenever indicated by the machine. To carry out this operation, refer
to section 3.10.
5.3 Cleaning the Drip Tray
Empty and clean the drip tray every day. Perform this operation
also when the oat is raised.
1
Remove the drip tray and the co ee grounds drawer as de-
scribed in section 3.10.
2
Empty the drip tray and wash it.
3
Re t the co ee grounds drawer and insert the drip tray into
the machine.
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Machine Use - User Manual
5.4 Brew Group - Weekly Cleaning
The Brew Group should be cleaned whenever the co ee bean hopper
is lled, or at least once a week.
1
Turn o the machine by switching the power button to the
"O" position and remove the plug from the socket.
2
Remove the drip tray and the co ee grounds drawer.
3
Open the service door.
4
Remove the Brew Group: pull it by the handle and press the
«PUSH» button. The Brew Group must be washed with lukewarm
water only. Do not use detergent.
5
Wash the Brew Group with lukewarm water and carefully
wash the upper lter. Before placing the Brew Group in its seat,
ensure that there is no water left in the brewing chamber.
6
Remove the co ee residues drawer and wash it thoroughly.
7
Clean the inside of the machine with a damp cloth.
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Machine Use - User Manual
8
Insert the co ee residues drawer in its seat and ensure that
it is correctly in place.
If the co ee residues drawer is not correctly positioned, the brew group may not t into the ma-
chine.
9
Ensure that the Brew Group is in the rest position; the two
reference signs must match.
If they do not match, proceed as described in step (10).
10
Ensure that the lever is in contact with the brew group base.
11
Make sure that the hook which locks the Brew Group is in
the correct position; to check its position rmly press the "PUSH"
button.
12
Insert the Brew Group into its seat again until it locks into
place, WITHOUT pressing the "PUSH" button.
13
Insert the co ee grounds drawer and the drip tray. Close the
service door.
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Machine Use - User Manual
6 MACHINE WARNINGS
This chapter describes all the warning messages that the machine may display to the user, and the actions that can
and/or must be performed by the user.
Warning Signals (Yellow Colour) How to Reset the Message
The machine is in warm-up phase to brew beverages or dispense hot water.
The machine is performing the rinse phase. Wait until the machine has completed
the cycle.
The "Intenza" water lter must be replaced with a new one. Contact the service
provider.
The brew group is being reset due to machine reset.
Re ll the co ee bean hopper with co ee beans and restart the cycle.
Prime the circuit. Press the “ ” button (16) and wait for the machine to complete
the cycle. If this icon appears again, repeat the procedure.
The machine is out of credits. In this case, only hot water and steam may be dispensed.
To brew co ee, contact the service provider to restore the credits.
The machine requires a descaling cycle.
When this message is displayed, it is still possible to use the machine, but its correct
operation might be a ected.
Damage caused by failure to descale the machine is not covered by warranty.
Contact the service provider.
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Machine Use - User Manual
Warning Signals (Red Colour) How to Reset the Message
Insert the drip tray and the co ee grounds drawer into the machine and close the
service door.
Fill the co ee bean hopper.
The brew group must be inserted into the machine.
Empty the co ee grounds drawer.
Fill the water tank.
Exx
Turn o the machine. Turn it back on after 30 seconds. Try this 2 or 3 times. If this
signal appears again, contact the service provider and quote the code shown on
the display.
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Machine Installation - Service Provider Manual
7 HANDLING AND
STORAGE
All the operations described in chapter 7 must
be performed exclusively by the service provider
or a specialised technician, who shall organise
all the operating steps and use only suitable means to ensure strict compliance with the safety regulations in force.
7.1 Handling
During handling and transportation, the machine must be kept in
an upright position, according to the instructions printed on the
packaging. Care should be taken during lifting and positioning.
Do not shake the machine.
Make sure that nobody is standing in the area
during load lifting and handling. In di cult conditions, assign suitable personnel to monitor all movements.
7.2 Storage
The machine should be stored in accordance with the following
conditions:
- Minimum temperature: above 4°C;
- Maximum temperature: below 40°C;
- Maximum humidity: below 95%.
The machine is packed in cardboard and expanded polystyrene
packaging.
Warning. Due to the total weight of the packaged
product, do not stack more than three machines
on top of each other. The machine should be stored in its
original packaging, in a dry and/or dust-FREE place.
8 INSTALLATION
All the operations described in chapter 8 must
be performed exclusively by the service provider
or a specialised technician, who shall organise
all the operating steps and use only suitable means to ensure strict compliance with the safety regulations in force.
8.1 Safety Regulations
• Read the entire instruction manual carefully.
• The machine should be connected to the mains according to
the safety regulations in force in the country where the machine is used.
• Connection to the drinking water network (for water-network supplied machines) should be made in compliance with
the safety regulations in force in the country where the machine is to be used.
• The socket to which the machine is connected should be:
- compatible with the type of plug installed on the ma-
chine;
- suitably sized to comply with the data on the plate at-
tached to the bottom of the appliance.
- connected to an e cient earthing system.
• The power cord should not:
- come into contact with any type of liquid: danger of elec-
tric shocks and/or re;
- be crushed and/or come into contact with sharp surfaces;
- be used to move the machine;
- be used if damaged;
- be handled with damp or wet hands;
- be wound in a coil when the machine is in use;
- be tampered with.
• If the power cord is damaged, it must be replaced by the
manufacturer or an authorised service centre, or in any case
by a person with a similar quali cation.
• It is forbidden to:
- Install the machine other than as described in Chapter 8,
or outdoors.
- Install the machine in a location where water jets may be
used.
- Disable the safety features installed by the manufacturer.
- Use the machine close to ammable and/or explosive ma-
terials.
- Leave plastic bags, polystyrene, nails, etc., within the
reach of children, as they are potential hazards.
- Allow children to play near the machine.
- Use spare parts other than those recommended by the
manufacturer.
- Make any technical modi cations to the machine.
- Immerse the machine in any kind of liquid.
- Wash the machine using a jet of water.
- Use the machine in any manner other than as described in
this manual.
- Install the machine on top of other appliances.
- Use the machine in explosive or harsh environments, or
with high concentrations of dust or oily substances suspended in the air.
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Machine Installation - Service Provider Manual
- Use the machine in an environment in which a risk of re
exists.
- Use the machine to dispense products other than those it
is designed for.
• Before cleaning the machine, ensure the plug is disconnected
from the power socket; do not wash it with fuel and/or solvents of any kind.
• Do not place the machine near heating equipment (such as
heaters or radiators).
• In case of re, use carbon dioxide (CO
2
) extinguishers. Do not
use water or dry powder extinguishers.
8.2 Stop Functions
The machine can be stopped by means of the power button.
8.3 List of Accessories
8.3.1 List of accessories supplied
Manual: instructions on how to use the machine.
Power cord: to connect
the machine to the mains.
Grinder adjustment key: for co ee grinder adjustment.
8.3.2 List of optional accessories
Water hardness test: Quick test to
determine the actual hardness of
the water used to prepare beverages; this test is of fundamental importance to set the water hardness
in the machine.
Cleaning brush: to remove the co ee grounds
from the service compartment.
Lubricating oil: to lubricate the
Brew Group at periodic intervals (see
section 10.2).
Descaling solution: to remove limescale
build-up in the water circuit caused by normal
use.
"Intenza +" water lter: to remove any
unpleasant avours in the water and reduce water hardness. This will improve
machine use.
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8.4 Assembly-Siting
The machine should not be installed outdoors or
in environments in which jets of water or steam
are used.
The presence of magnetic elds or proximity to
electrical machines which generate interference
could cause the electronic controls of the machine to
malfunction. At temperatures close to 0°C, internal parts
containing water are at risk of freezing. Do not use the
machine under these conditions.
To ensure correct and e cient performance of the appliance,
comply with the following recommendations:
• room temperature: 10°C ÷ 40°C;
• maximum humidity: 90%.
• the site should be suitably prepared for the installation of the
machine;
• the surface on which the machine is installed should be level,
solid and stable, with a gradient of max. 2°;
• the location should be adequately lit, ventilated and clean,
and the power socket should be easily accessible.
Access to the machine and the plug should be kept
clear at all times, in order to allow users to easily
reach them and to leave the area immediately if required.
The following illustration shows the required access distances:
• to the keypad on the front of the appliance;
• to the service units in the event of malfunction.
After placing the packaged product near the installation site, proceed as follows:
• ensure that the packaging has not been tampered with during transport and that the original packaging is intact and
closed;
• open the packaging;
• check the condition and model of the machine;
• check the content of the accessories bag enclosed with the
machine (see "8.3 List of Accessories");
• remove the machine from its original packaging;
• remove any remaining packaging from the machine;
• lift the machine and place it in the designated area.
8.5 Disposal of Packaging
After opening the outer box, it is recommended that the packaging materials are separated according to type and disposed of in
accordance with the regulations in force in the country of use.
We recommend keeping the outer box for future
transfers or transportation.
8.6 Filling the Water Tank
Before turning on the machine, the water tank should be lled
with fresh drinking water.
Warning! Before using the machine for the rst
time, wash the water tank carefully. Fill the water
tank with fresh drinking water only. Hot or carbonated
water, as well as other liquids, will damage the machine.
Refer to section 3.1. to carry out the procedure correctly.
8.7 Filling the Co ee Bean Hopper
Before turning on the machine, check that the hopper contains a
su cient quantity of co ee beans.
Warning! Only co ee beans must be put into the
co ee bean hopper. Ground co ee, instant co ee
or any other object may damage the machine.
Refer to section 3.2. to carry out the procedure correctly.
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8.8 Electrical Connection
This operation must only be performed by specialised technical personnel or by the service provider.
The machine is designed to work with single-phase voltage
matching the rating indicated on the identi cation plate (section
1.4 "Machine Identi cation").
Before plugging in the machine, make sure that the power button
is switched to "0".
The Service Provider makes and is responsible for the electrical
connection of the machine.
The machine should be connected to the mains using the plug
installed on the power cord, in accordance with:
• The Laws and Regulations in force at the place and time of
installation;
• The information shown on the technical speci cations plate
on the side of the machine.
Warning: The electric socket which the appliance
is connected to should be easily accessible by the
user, in order to allow it to be easily disconnected from
the mains when necessary.
It is forbidden to:
• Use extensions of any kind.
• Replace the original plug.
• Use adapters.
8.9 Turning on/o the Machine
The machine can be turned on/o by pressing the button located
to the rear of the machine (Fig.02, page 3).
8.10 First Use - Use After a Long Period
of Inactivity
For a perfect Espresso: Rinse the co ee circuit if using the
machine for the rst time or after a long period of inactivity.
These simple operations will allow you to always brew excellent
co ee. They have to be performed:
A) At rst start-up;
B) When the machine remains inactive for a long time (more
than 2 weeks).
8.10.1 At First Start-up
To turn on the machine simply press the " " button (18). The
control panel indicates that the circuit must be primed.
YELLOW
1
Place a large container under the dispensing spout (Fig.11,
page 3).
2
Press the " " button (16) to start the dispensing proce-
dure.
YELLOW
The machine starts priming the circuit. It will then carry out the
warm-up and rinse cycle as described in section 3.4.
8.10.2 After a Period of Inactivity
1
Empty the water tank, wash and rinse it and ll it with fresh
water (see section 8.6).
2
Place a large container under the dispensing spout (Fig.11,
page 3).
3
Press the " " button (17) to start the dispensing proce-
dure.
4
The machine will brew co ee through the dispensing spout
(Fig.11, page 3); wait until the procedure is complete and empty the container.
5
Repeat the operations from step 2 to step 4 three times, then
continue with step 6.
6
Place a container under the steam/hot water wand (Fig.10,
page 3).
7
Press the " " button (20) to start dispensing HOT WATER.
Dispense water until the no water icon is displayed.
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RED
8
When the hot water dispensing procedure is complete,
empty the container.
9
Fill the water tank again up to the MAX level.
The machine is now ready for use.
8.11 Measuring and Adjusting Water Hardness
Measuring water hardness is very important in order to correctly
manage the "INTENZA+" lter and the frequency with which the
machine must be descaled.
1
Immerse the water hardness test strip in water for 1 second.
Note: The test strip is only valid for one measure-
ment.
2
Check how many squares change colour and refer to the ta-
ble.
HARDNESS
4
HARDNESS
3
HARDNESS
2
HARDNESS
1
3
The numbers correspond to the settings indicated in the fol-
lowing machine adjustments.
HARDNESS 4 (hard)
HARDNESS 3 (medium)
HARDNESS 2 (soft)
HARDNESS 1 (very soft)
4
Switch to programming mode as described in section 9.1.
YELLOW
5
Press the “ ” button (20) until the following menu is dis-
played:
YELLOW
Note: The machine is supplied with standard adjustments, suitable for most uses.
6
Press:
The " " button (16) to increase the value
or
the " " button (17) to decrease the value.
7
Press the " " button (20) to con rm the selected change.
After adjusting water hardness, install the lter (Intenza+), as
described in the following section. Exit programming mode as
described in section 9.2.
8.12 "INTENZA+" Water Filter
Water is a key element for a good espresso co ee. It should therefore always be ltered in a professional manner. That is why all
Saeco machines can be equipped with the INTENZA+ lter. This
lter is easy to use and its sophisticated technology is e ective
in preventing limescale build-up. This way, water will always be
perfect and will give a much more intense aroma to your espresso
co ee.
The descaling lter should be replaced whenever
indicated by the machine.
Before descaling, re-
move the anti-scale lter from the water tank.
Measuring water hardness is very important in
order to correctly manage the "INTENZA+" water
lter and the frequency with which the machine must be
descaled.
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1
Remove the "INTENZA+" water lter from its packaging. The
lter should be set according to the measurements performed to
set water hardness.
Use the water hardness test strip provided with the machine. Set
the "Intenza Aroma System" as speci ed on the lter packaging
(see section 8.11).
A = Soft water
B = Hard water (standard)
C = Very hard water
2
Immerse the "INTENZA+" water lter vertically in cold water
(with its opening positioned upwards) and delicately press its
sides so as to let the air bubbles out.
3
Remove the tank from the machine and empty it. Remove
the small white lter from the tank and store it in a dry place
sheltered from dust.
4
Put the lter into the empty tank. Press it to its limit stop.
5
Fill the tank with fresh drinking water and reinsert it into the
machine.
6
Switch to programming mode as described in section 9.1.
YELLOW
7
Press the “ ” button (20) until the following menu is dis-
played:
YELLOW
8
Press the “ ” button (16) to select “ON” and press the “
” button (20) to con rm.
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9
Exit the programming menu and dispense about half the
water tank content to activate the lter.
10
Fill the water tank again up to the MAX level with fresh drink-
ing water.
8.12.1 Replacing the “Intenza+” Water Filter
If the lter is already installed and the machine indicates that it
must be replaced, proceed as previously described.
When accessing the programming page, the “RESET” option will
also be available.
YELLOW
Select this option to reset the alarm.
8.12.2 Removing the “Intenza+” Water Filter
If the lter is installed and you want to remove it, access the programming page and select the “OFF” option.
YELLOW
Note: It is important to reinstall the small white
lter that was previously removed while install-
ing the “INTENZA+” water lter.
8.13 Adjusting the Co ee Grinder
Warning! Do not pour ground and/or instant cof-
fee into the co ee bean hopper. Do not put any
material other than co ee beans into the hopper. The
co ee grinder contains moving parts that may be dangerous. Do not insert ngers and/or other objects. Turn o
the machine by pressing the ON/OFF button and remove
the plug from the socket before carrying out any type of
operation inside the co ee bean hopper.
Only turn the grinder adjustment knob inside
the co ee bean hopper when the ceramic co ee
grinder is in use.
This adjustment can be carried out by pressing and turning the
grinder adjustment knob inside the co ee bean hopper, using the
co ee grinder adjustment key provided with the machine.
1
Press and turn the grinder adjustment knob one notch at a
time. You will taste the di erence after brewing 2 to 3 cups of
co ee.
1
2
The reference marks indicate the grind setting. You can set di erent degrees of grind with the following references:
1 - Fine Grind
2 - Coarse Grind
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Machine Installation - Service Provider Manual
9 MACHINE PROGRAMMING
All the operations described in chapter 9 must
be performed exclusively by the service provider
or a specialised technician, who shall organise
all the operating steps and use only suitable means to ensure strict compliance with the safety regulations in force.
The specialised technician or the service provider can change
some of the machine operating parameters to suit the needs of
the users.
9.1 Accessing Programming Mode
Proceed as follows to access programming mode.
1
With the machine turned on, press and hold the “ ”
button (19) and the “
” button (20) at the same time for 5
seconds.
2
The following screen is displayed:
YELLOW
3
Press the “ ” button (18) to access programming mode.
Note: The above mentioned procedure can only be
used to access the programming menu when the
machine has reached operating temperature. To execute
certain programmes (e.g. DESCALING), the machine will
manage the procedure automatically and warm up according to the manufacturer's settings.
Note: After 3 minutes of inactivity, the machine
will exit programming mode and return to stand-
ard operating mode.
The menus should be PASSWORD-protected.
The PASSWORD will not be requested if set on the
default value (0000). It should be changed upon
1st use to prevent unauthorised access. After this change,
it should be entered again at each access, every time the
display shows:
P S W
CONFIRM
0 0 0 0
YELLOW
Refer to section 9.4 on how to set the PASSWORD.
To enter the password:
1
Press the " " (16) or " " (17) button to set the desired
number.
2
Press the “ ” button (20) to move on to the next number
(when it gets to the end it will start again from the beginning).
3
Repeat steps 1 and 2 until the set password has been entered.
4
Press the “ ” button (18) to con rm and to access pro-
gramming mode.
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Co ee temperature
This function adjusts the co ee brewing temperature.
9.3 Programming Menu
This menu manages certain machine operation parameters.
Timer (stand-by)
This function adjusts the time taken for the machine to go into stand-by mode after the last brewing.
Contrast
This function adjusts the contrast of the display to better view the messages.
Water hardness
This function adjusts the water hardness setting according to the area where you live.
1 = very soft water
2 = soft water
3 = hard water
4 = very hard water
For more details, please see the “Measuring and Adjusting Water Hardness” chapter.
9.2 Programming Controls
When the machine menus are accessed, the buttons on the keypad take on new functions.
" " "change" button (16)
This button allows the parameters to be changed when they are displayed.
"
" "change" button (17)
This button allows the parameters to be changed when they are displayed.
“
” button (20) (Scroll parameters /
OK)
This button allows the user to:
1 scroll through the menu pages;
2 con rm the parameter/value after changing it.
"
" "ESC" button (19)
This button allows the user to exit without changing the edited or selected parameter.
Note: Press it repeatedly to exit programming mode.
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0 0 0
CONFIRM
SET PSW
CONFIRM
0 0 0 0
Credit Charging
This function activates credit charging.
Note: This function is visible only if the "Credit management" function is
set to "YES".
Setting the password
This function changes the password used to access machine programming mode.
Note: This function is only displayed if the "Password" function is set to
"YES".
Co ee grounds drawer full alarm
This function enables/disables the alarm which warns the user that the co ee grounds drawer needs
to be emptied.
Note: disabling this alarm may cause machine malfunctions, since the co ee grounds may
block the Brew Group.
Descaling cycle
This function activates the descaling cycle.
Password
This function activates the password used to access machine programming mode.
"INTENZA+" Water Filter
This function manages the “INTENZA+” water lter.
For more details, see the chapter about lter handling.
Credit management
This function activates credit management.
PASSWORD
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9.4 Setting the PASSWORD
The PASSWORD must be set by the service provider in order to
prevent access by unauthorised personnel who could change the
machine settings and cause malfunctions.
To set the PASSWORD, proceed as follows:
1
Switch to programming mode as described in section 9.1.
YELLOW
2
Press the “ ” button (20) until the following menu is dis-
played:
PASSWORD
YELLOW
3
Press the " " button (16) or the " " button (17) to se-
lect "YES".
PASSWORD
YELLOW
4
Press the " " button (20) to con rm.
PASSWORD
CHANGE PSW
YELLOW
5
The option "CHANGE PSW" will be displayed, which will allow
the password to be set.
6
Press the “ ” button (18) to con rm and to set the pass-
word.
SET PSW
CONFIRM
0 0 0 0
YELLOW
To enter the password:
7
Press the " " (16) or " " (17) button to set the desired
number.
8
Press the “ ” button (20) to move on to the next number
(when it gets to the end it will start again from the beginning).
9
Repeat steps 7 and 8 until the set password has been entered.
10
Press the " " button (18) to con rm the password and to
exit the menu.
Note: You can exit the change menu at any time
without saving the setting by pressing the “
”
button (19).
Note: If "No" is selected from the "PASSWORD"
menu, the saved password will be cancelled.
PASSWORD
YELLOW
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9.5 Setting Credits
Credits can be set to allow co ee to be brewed under the strict
control of the service provider.
To set the credits, proceed as follows:
1
Switch to programming mode as described in section 9.1.
YELLOW
2
Press the “ ” button (20) until the following menu is dis-
played:
YELLOW
3
Press the " " button (16) or the " " button (17) to se-
lect "YES".
YELLOW
4
Press the " " button (20) to con rm.
SET CREDITS
YELLOW
5
The option "SET CREDITS" will be displayed, which will allow
the number of credits to be manually entered.
6
Press the “ ” button (18) to con rm and to access the credit
charging page.
0 0 0
CONFIRM
YELLOW
To charge credits:
7
Press the " " (16) or " " (17) button to set the desired
number.
8
Press the “ ” button (20) to move on to the next number
(when it gets to the end it will start again from the beginning).
9
Repeat steps 7 and 8 until the desired number of credits has
been entered.
10
Press the " " button (18) to con rm the number of credits
and to exit the menu.
Note: You can exit the change menu at any time
without saving the setting by pressing the “
”
button (19).
Note: If "NO" is selected from the "CREDITS" menu,
the charged credits will remain in the memory
even though they will not be counted each time a co ee
is brewed.
YELLOW
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10 CLEANING AND MAINTENANCE
All the operations described in chapter 10 must
be performed exclusively by the service provider
or a specialised technician, who shall organise
all the operating steps and use only suitable means to ensure strict compliance with the safety regulations in force.
10.1 Cleaning Intervals
For improved e ciency, it is advisable to carry out the cleaning
and maintenance operations indicated in the following table.
Operation to be
carried out
Whenever
indicated
Every
week
Every
month
or
500
brewing
procedures
Emptying and cleaning
the co ee grounds drawer
Water tank cleaning
Brew group cleaning
Brew group lubrication
Co ee bean hopper
cleaning
Descaling
10.2 Brew Group Lubrication
Lubricate the Brew group after approximately 500 cups of co ee
or once a month.
The grease to lubricate the brew group and the complete "Service
Kit" can be purchased at your local dealer or at authorised service
centres.
Before lubricating the brew group, clean it under running water
as described in the "Brew Group - Weekly Cleaning" chapter.
1
Lubricate the brew group guides using Saeco grease only.
Apply the grease evenly on both side guides.
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2
Also lubricate the shaft.
3
Insert the Brew Group into its seat again until it locks into
place, WITHOUT pressing the "PUSH" button.
4
Insert the co ee grounds drawer and the drip tray. Close the
service door.
10.3 Descaling
Limescale is a natural part of the water used for machine operation. It needs to be removed regularly as it may clog the water and
co ee circuit of your appliance.
The advanced electronics shows on the machine display (with
clear icons) when descaling is needed. Just follow the steps described below.
Perform this operation before your appliance stops working due
to clear maintenance neglect.
Use the Saeco descaling product only. Its formula has been speci cally designed to ensure better machine performance and operation for its whole operating life. If correctly used, it also avoids
alterations in the brewed product.
The descaling solution and the complete "Maintenance Kit" may
be purchased at your local dealer or at authorised service centres.
Warning! Never drink the descaling solution or any
products brewed until the cycle has been complet-
ed. Never use vinegar as a descaling solution.
1
Turn on the machine by pressing the ON/OFF button. Wait for
the machine to complete the rinse and warm-up process.
Warning! Remove the "Intenza" lter before adding the descaling solution.
2
Switch to programming mode as described in section 9.1.
YELLOW
3
Press the “ ” button (20) until the following menu is dis-
played:
YELLOW
4
Press the “ ” button (16) to start the DESCALING cycle.
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YELLOW
Note: If this option is con rmed, the whole cycle
must be completed. Press the "
" button (19)
to exit.
5
Pour the entire contents of the bottle of Saeco concentrated
descaling solution into the machine's water tank.
6
Fill with fresh drinking water up to the level marked by the
"CALC CLEAN" icon.
7
Place the tank back in the machine.
8
Drain any liquids from the drip tray and place it back into the
machine (see section 5.3).
9
Place a container under the steam/hot water wand and an-
other one under the dispensing spout.
Note: Use a container of at least 1.5 litres capacity.
YELLOW
10
Press the “ ” button (17).
YELLOW
If you do not have a container of this capacity,
pause the cycle by pressing the
“ ”
button (16),
empty the container, place it back in the machine and restart the cycle by pressing the
“ ” button (16)
.
11
At this point, the machine will start dispensing the descaling
solution at intervals (the bar shows the cycle progress).
12
When the solution in the tank is nished, empty and rinse
the tank with fresh drinking water, as indicated by the machine.
RED
13
Empty the containers used to collect the liquid dispensed by
the machine.
14
Remove any liquids from the drip tray and insert the tray
back into the machine.
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15
Place a container under the steam/hot water wand and an-
other one under the dispensing spout.
16
Rinse the water tank thoroughly and ll it again with fresh
drinking water up to the MAX level.
17
Insert the tank into the machine.
RED
18
Press the “ ” button (16); the machine performs the rinse
cycle.
Note: The rinse cycle can be paused by pressing
the
" " button (16)
. To resume the cycle, press
the
" " button (16)
again. This allows you to empty the
container or to leave the machine unattended for a short
time.
RED
19
When this icon is displayed, the water tank is empty. Repeat
steps 13 to 18. Then go to step 20.
20
When the amount of water needed for the rinse cycle has
been completely dispensed, this icon is displayed.
GREEN
Press the “ ” button (19) to quit the descaling cycle.
Note: The two rinse cycles are performed in order
to have the circuit cleaned with a preset amount
of water and ensure proper machine operation. If the water tank is not lled up to MAX level, the machine might
require three or more cycles.
21
Once the rinse cycle is complete, the machine carries out the
warm-up and rinse cycle to be ready for product brewing.
22
Empty the containers used to collect the liquid dispensed by
the machine and reassemble the dispensing spout.
23
Empty the drip tray and place it back.
24
The machine is now ready for use.
Note:
- The descaling solution must be disposed of according
to the manufacturer's instructions and/or regulations
in force in the country of use;
- After completing the descaling cycle, wash the brew
group as described in the "Brew Group-Weekly Cleaning” section in the "Cleaning and Maintenance" chapter.
When the descaling cycle is complete, the drip tray must be emptied.
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11 MACHINE DISPOSAL
In compliance with art. 13 of the Italian Legislative Decree dated 25
July 2005, no. 151 "Implementation of the Directives 2002/95/EC,
2002/96/EC and 2003/108/EC on the restriction of the use of certain hazardous substances in electrical and electronic equipment,
as well as waste disposal".
The symbol of the crossed-out wheeled bin
on the appliance or its packaging indicates that the product must be disposed
of separately from other waste at the end of its operational life.
The user must therefore take the appliance to be disposed of to
a suitable recycling centre for electronic and electrotechnical
equipment, or alternatively hand it over to the vendor on a one
on one exchange, when purchasing a new appliance of similar
type. Separating this product for subsequent recycling, treatment
and environmentally-friendly disposal will help prevent potential
environmental and health risks, and allow the materials which
make up the appliance to be re-used and/or recycled. Incorrect or
irresponsible disposal of this product could lead to administrative
sanctions being imposed on the user in accordance with current
regulations.
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12 TROUBLESHOOTING
Machine actions Causes Solutions
The machine does not turn on. The machine is not connected to the electric
network.
Connect the machine to the electric network.
The drip tray gets lled although no
water is drained.
Sometimes water is drained automatically by
the machine into the drip tray to manage the
rinsing of the circuits and ensure optimum
machine performance.
This is a standard operating procedure.
The red
icon is always displayed on
the machine.
The co ee grounds drawer has been emptied
with the machine o .
The co ee grounds drawer must always be
emptied with the machine on. Wait until
the
icon is displayed before re tting
the drawer.
The co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
No hot water or steam is dispensed. The hole of the hot water/steam wand is
clogged.
Clean the hole of the steam wand using a
pin.
Make sure that the machine is o and
has cooled down before performing
this operation.
Co ee does not have enough crema
(see note).
The blend is unsuitable, co ee is not freshly
roasted or the grind is too coarse.
Change co ee blend or adjust the degree
of grind as explained in the “Adjusting the
Ceramic Co ee Grinder” chapter.
The machine takes a long time to
warm up or the amount of water dispensed is too little.
The machine circuit is clogged by limescale. Descale the machine.
The brew group cannot be removed. The brew group is out of place. Turn on the machine. Close the service door.
The brew group automatically returns to the
initial position.
The co ee grounds drawer is inserted. Remove the co ee grounds drawer before
removing the brew group.
The machine grinds the co ee beans
but no co ee is dispensed (see
note).
There is no water. Fill the water tank and prime the circuit (see
"First Use - Use After a Long Period of Inactivity" chapter).
The brew group is dirty. Clean the brew group (see "Brew Group -
Weekly Cleaning" chapter).
The circuit is not primed. Prime the circuit (see "UFirst Use - Use After
a Long Period of Inactivity" chapter).
This might occur when the machine is automatically adjusting the dose.
Brew some cups of co ee.
The dispensing spout is dirty. Clean the dispensing spout.
The co ee is too weak (see note). This might occur when the machine is auto-
matically adjusting the dose.
Brew some cups of co ee.
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Machine actions Causes Solutions
Co ee is dispensed slowly (see note). The co ee grind is too ne. Change co ee blend or adjust the grind
as explained in the “Adjusting the Co ee
Grinder” chapter.
The circuit is not primed. Prime the circuit (see "First Use - Use After a
Long Period of Inactivity" chapter).
The brew group is dirty. Clean the brew group (see "Brew Group -
Weekly Cleaning" chapter).
Co ee leaks out of the dispensing
spout.
The dispensing spout is clogged. Clean the dispensing spout and its holes.
Note: These problems can be considered normal if the co ee blend has been changed or if the machine has just been
installed.
Please contact our consumer care help line on the phone number listed on the last page of this document for any problems not covered in the above table, or when the suggested solutions do not solve the problem.
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Page 39
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Page 40
- Rev.01 15-07-13
The manufacturer reserves the right to make changes without prior notice.
02
EN
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