Rockwell Automation LifecycleIQ User Manual

TM

LifecycleIQ Services
Direct Dial Numbers

For customers with Active TechConnectSM and Integrated Service
Agreement Support agreements

Call the Rockwell Automation U.S. Customer Support Center:

Select Option 3

1

Technical Support

Select Option 5

2

More options

Enter the three digit code

3

from the tables below.

1.888.382.1583 (toll free) or 1.440.646.3434

Monday through Friday from 8:00am to 6:00pm ET.

DIAL MENU DIRECT DIAL MENU DIRECT

PACKAGED SOLUTIONS

RAPID Line Integration™ 007

PLANTPAX

PlantPAx® 008

ACTIVATION

Software Activations, Copy Protection,
Software Download Issues

CONTROLLERS

ControlLogix®, FlexLogix™, Safety Processor,
Communications, Associated I/O and Instruction Set

CompactLogix™, Communications, Associated I/O
and Instruction Set

PLC-2®, PLC-3® and PLC-5®, and PLC-5/250 Processor,
Communications, I/O and Instruction Set

SLC™ 500, MicroLogix™ Processor, Communications,
Associated I/O and Instruction Set

Pico™ Controller, Associated Software and Instruction Set 104

SoftLogix™ 5 and 5000, Associated Programming Software,
I/O and Instruction Set

AutoMax®, AutoMate (for drives see Reliance Electric) 106

PowerMonitor™, RSPower™ (1414 Sensors, 1402 and 1407
Modules, 1411 Current Transformers)

RSTestStand™ 108

ProcessLogix™ 109

Micro800® Hardware 110

RSLogix 5000®, 500 & 5 installation and fatal errors 111

Connected Components Workbench™ 112

VISUALIZATION

FactoryTalk® View SE, RSView® SE, RSView® 32, and
FactoryTalk Linx Gateway

ThinManager® 201

FactoryTalk® View ME, RSView® ME, PanelView™ Plus
Graphic Terminals, Studio 5000 View Designer®
and PanelView™ 5500

010

100

101

102

103

105

107

PanelView™ Classic, Standard, Enhanced Terminals
and PanelBuilder™ Software

PanelView™ Component and PanelView™ 800 204

Message Displays 205

Industrial Computers and Monitors 206

NETLINX

DeviceNet, ControlNet, EtherNet/IP and Associated
RSNetWorx™ Software

RSLinx® Classic, RSLinx® Enterprise and
FactoryTalk Linx

1784 Communications Cards,
Remote Access Dial in Modems, 9300-USBS

Stratix® Network Switches, 9300-ENA 303

MOTION

ControlLogix Motion, Interface Cards and
Associated Software

Kinetix® Servo Drives and Motors and
Associated Software (includes Ultra 3000)

1394, S-Class, GML™ Commander 404

CNC™ Motion 8500, 8520, 9230, 9240, 9260, 9290 , 9440,
9 Series

IMC Motion (121, 123, 110, ODS Software), HSRV, HSTP 407

For online technical support:

rockwellautomation.com/knowledgebase

200

202

203

300

301

302

400

401

405

Allen-Bradley® Legacy Servo Drives (1326, 1387, 1388, 1391,
1392, 1398), 8720

Anorad® Linear Motors and iTrak® Support, MagneMotion® 410

408

DRIVES AND MEDIUM VOLTAGE PRODUCTS

(1)

Current Architecture-Class Drive Products - PowerFlex®
70, 700, 700S, 700L, 753, 755, 755TL /TR/TM and 755
On-Machine drives, power conditioning products, drive
communications, DriveExecutive™, DriveExplorer™,

500

Connected Components Workbench™ Software,
MegaDySC® 1608M, MiniDySC® 1608N, SCR Bus Supply
and ProDySC® 1608P

Compact AC Drive Products
PowerFlex® 4M/4, 40/40P, 400 drives
PowerFlex® 523/525/527 drives
ArmorStart® Controllers (290, 291, 294, 280, 281, 284)

501

ArmorConnect® Media (280-PWRM)
Power Conditioning Products
Connected Components Workbench™ Software

AC Legacy drives - PowerFlex® 700H, 700AFE, 160, 1305,
1336 (Classic), 1336E (IM/PACT®), 1336F (Plus II), 1336R

504

(Regen), 1336S (Plus), 1336T (FORCE™ Technology), 1336Z

DC Legacy drives - 1395, 1397 510

PowerFlex® DC drives 511

Reliance Electric™ - LiquiFlo and Standard Drives 512

Medium Voltage - PowerFlex® 7000, PowerFlex® 6000
and 1557™ Drives, 1500 Contactors and Soft Starters,
857 and 865 Feeder/Motor Protection Relay,

513

OneGear™ Controllers, 1591 Load Break Switches,
PowerBrick™ Technology

DATA MA NAGEM ENT SOFTWARE

FactoryTalk® AssetCentre, RSMACC™ 600

RSBizWare™ (Historian™ Classic, PlantMetrics™,
Scheduler™)

601

FactoryTalk® Historian SE 602

FactoryTalk® Transaction Manager, RSSql™ 603

FactoryTalk® Batch, RSBatch™, eProcedure®,
MaterialTrack™

604

Manufacturing Execution Systems (MES) 605

PMX - MES, CTM 606

FactoryTalk® VantagePoint® 607

FactoryTalk® Edge Gateway 610

INTEGRATED CONDITION MONITORING (ENTEK®)

XM®, Enpac®, Datapac®, Enwatch®, Emonitor®,
Enshare®, RSMACC Enterprise Online, Vibration
Sensors, Dynamix™ Data Collectors, Accelerometers,

700

Eddy Current Probes

DIAL MEN U DIRECTDIAL MEN U DIRECT

PROCESS SAFETY

ADDvance® Control System, Trusted® Control System,
OptiSIS® Solution

LOW VOLTAGE INDUSTRIAL CONTROL COMPONENTS

Contactors and Starters, Pushbuttons, Terminal Blocks,
700 Relays and Timers, Circuit Breakers, Disconnect
Switches, 1497 Transformers, 4983 Surge Protection

Condition Sensing Switches (Bul. 836-840 Mechanical
Pressure, Temperature and Float, 808 Speed, 803 Rotating
Cam Switches)

Signaling Alarms, Beacons, Horns and Lights
(Bul. 854, 855)

150-154 SMC™ Smart Motor Controllers and
156 Solid-State Contactors

Electronic Motor Protection (E1 and E3 Plus, E300,
825 Overload Relays, 193-DNENCAT, 2100-ENET EtherNet
Comm Modules, 1608 Voltage Sag Monitors)

1606 and 1607 Power Supplies, 1609 Uninterruptible Power
Supply, 1492 Printer/Plotter and IFM Modules

900TC Temperature Controllers, 931 Conditioners,
937 Intrinsic Safety Modules

Motor Protection Relays (Bul. 809-819, 1409) and
Motor Winding Heaters (Bul. 1410)

Limit, Photoelectric and Proximity Switches,
Connection Systems and Media

Safety Mats (Bul. 440, 442), Relays and Switches,
Laser Scanners, Encoders (Bul. 842-847)

Advanced Sensing (54RF, 55RF, 56RF RFID Tags,
MultiSight™ Sensors)

Hazardous Location Applications 812

CENTERLINE MOTOR CONTROL CENTERS

CENTERLINE® Motor Control Centers Sales Support 900

CENTERLINE Motor Control Centers Hardware
Post-Sales Technical Support

CENTERLINE Motor Control Centers
Conguration Software (CIRCE™, CenterONE®
or PowerControl Builder™)

CENTERLINE Motor Control Centers DeviceNet,
EtherNet or IntelliCENTER® Software Support

750

800

801

802

804

805

806

807

808

809

810

811

901

902

903

(1) Real-time remote assistance with the Live View Support™ Tool available

ADDvance, Allen-Bradley, Anorad, ArmorBlock, ArmorConnect, ArmorStart, AutoMax, CenterONE, CENTERLINE, CIRCE, CNC, CompactLogix, Connected Components Workbench,
ControlLogix, Datapac, DriveExecutive, DriveExplorer, Dynamix, Emonitor, Enpac, Enshare, eProcedure, Entek, Enwatch, FactoryTalk, Flex I/O, FlexLogix, FORCE, GML, Historian, IM/ PACT,
IntelliCENTER, iTrak, Kinetix, LifecycleIQ, MagneMotion, MachineAlert, MaterialTrack, MegaDySC, Micro800, MicroLogix, MiniDySC, MultiSight, OneGear, OptiSiS, PanelBuilder, PanelView,
Pico, PlantMetrics, PlantPAx, PLC-2, PLC-3, PLC-5, Point I/O, PowerBrick, PowerControl Builder, PowerFlex, PowerMonitor, ProcessLogix, ProductionCentre, ProDySC, RAPID Line
Integration, Reliance Electric, RSBatch, RSBizware, RSLinx, RSLogix, RSMACC, RSNetWorx, RSPower, RSSql, RSTestStand, RSView, RSView, Scheduler, SLC, SMC, SoftLogix, Stratix, Studio
5000 View Designer, TechConnect, Trusted, Ultra, VantagePoint and XM are trademarks of Rockwell Automation, Inc.

ControlNet, DeviceNet and EtherNet/IP are trademarks of ODVA, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.

Publication GMSC-QR003Q-EN-P – January 2021

Supersedes publication GMSC-QR003P-EN-P – September 2020

Copyright © 2021 Rockwell Automation, Inc. All Rights Reserved.