Rockwell Automation LifecycleIQ User Manual
LifecycleIQTM Services Direct Dial Numbers
For customers with Active TechConnectSM and Integrated Service Agreement Support agreements
Call the Rockwell Automation U.S. Customer Support Center:
1 |
Select Option 3 |
Technical Support |
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Select Option 5 |
More options |
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Enter the three digit code |
from the tables below. |
1.888.382.1583 (toll free) or 1.440.646.3434 |
For online technical support: |
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Monday through Friday from 8:00am to 6:00pm ET. |
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rockwellautomation.com/knowledgebase |
DIAL MENU |
DIRECT |
DIAL MENU |
DIRECT |
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PACKAGED SOLUTIONS |
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VISUALIZATION |
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RAPID Line Integration™ |
007 |
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FactoryTalk® View SE, RSView® SE, RSView® 32, and |
200 |
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FactoryTalk Linx Gateway |
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PLANTPAX |
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ThinManager® |
201 |
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PlantPAx® |
008 |
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FactoryTalk® View ME, RSView® ME, PanelView™ Plus |
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ACTIVATION |
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202 |
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Graphic Terminals, Studio 5000 View Designer® |
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and PanelView™ 5500 |
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Software Activations, Copy Protection, |
010 |
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Software Download Issues |
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PanelView™ Classic, Standard, Enhanced Terminals |
203 |
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and PanelBuilder™ Software |
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CONTROLLERS |
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PanelView™ Component and PanelView™ 800 |
204 |
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ControlLogix®, FlexLogix™, Safety Processor, |
100 |
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Communications, Associated I/O and Instruction Set |
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Message Displays |
205 |
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CompactLogix™, Communications, Associated I/O |
101 |
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Industrial Computers and Monitors |
206 |
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and Instruction Set |
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NETLINX |
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PLC-2®, PLC-3® and PLC-5®, and PLC-5/250 Processor, |
102 |
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DeviceNet, ControlNet, EtherNet/IP and Associated |
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Communications, I/O and Instruction Set |
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300 |
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RSNetWorx™ Software |
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SLC™ 500, MicroLogix™ Processor, Communications, |
103 |
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RSLinx® Classic, RSLinx® Enterprise and |
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Associated I/O and Instruction Set |
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301 |
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FactoryTalk Linx |
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Pico™ Controller, Associated Software and Instruction Set |
104 |
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1784 Communications Cards, |
302 |
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SoftLogix™ 5 and 5000, Associated Programming Software, |
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105 |
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Remote Access Dial in Modems, 9300-USBS |
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I/O and Instruction Set |
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Stratix® Network Switches, 9300-ENA |
303 |
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AutoMax®, AutoMate (for drives see Reliance Electric) |
106 |
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MOTION |
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PowerMonitor™, RSPower™ (1414 Sensors, 1402 and 1407 |
107 |
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ControlLogix Motion, Interface Cards and |
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Modules, 1411 Current Transformers) |
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400 |
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Associated Software |
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RSTestStand™ |
108 |
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Kinetix® Servo Drives and Motors and |
401 |
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ProcessLogix™ |
109 |
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Associated Software (includes Ultra 3000) |
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Micro800® Hardware |
110 |
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1394, S-Class, GML™ Commander |
404 |
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RSLogix 5000®, 500 & 5 installation and fatal errors |
111 |
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CNC™ Motion 8500, 8520, 9230, 9240, 9260, 9290 , 9440, |
405 |
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9 Series |
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Connected Components Workbench™ |
112 |
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IMC Motion (121, 123, 110, ODS Software), HSRV, HSTP |
407 |
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Allen-Bradley® Legacy Servo Drives (1326, 1387, 1388, 1391, |
408 |
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1392, 1398), 8720 |
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Anorad® Linear Motors and iTrak® Support, MagneMotion® |
410 |
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DIAL MENU |
DIRECT DIAL MENU |
DIRECT |
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DRIVES AND MEDIUM VOLTAGE PRODUCTS(1)
Current Architecture-Class Drive Products - PowerFlex® |
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70, 700, 700S, 700L, 753, 755, 755TL/TR/TM and 755 |
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On-Machine drives, power conditioning products, drive |
500 |
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communications, DriveExecutive™, DriveExplorer™, |
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Connected Components Workbench™ Software, |
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MegaDySC® 1608M, MiniDySC® 1608N, SCR Bus Supply |
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and ProDySC® 1608P |
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Compact AC Drive Products |
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PowerFlex® 4M/4, 40/40P, 400 drives |
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PowerFlex® 523/525/527 drives |
501 |
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ArmorStart® Controllers (290, 291, 294, 280, 281, 284) |
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ArmorConnect® Media (280-PWRM) |
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Power Conditioning Products |
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Connected Components Workbench™ Software |
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AC Legacy drives - PowerFlex® 700H, 700AFE, 160, 1305, |
504 |
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1336 (Classic), 1336E (IM/PACT®), 1336F (Plus II), 1336R |
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(Regen), 1336S (Plus), 1336T (FORCE™ Technology), 1336Z |
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DC Legacy drives - 1395, 1397 |
510 |
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PowerFlex® DC drives |
511 |
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Reliance Electric™ - LiquiFlo and Standard Drives |
512 |
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Medium Voltage - PowerFlex® 7000, PowerFlex® 6000 |
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and 1557™ Drives, 1500 Contactors and Soft Starters, |
513 |
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857 and 865 Feeder/Motor Protection Relay, |
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OneGear™ Controllers, 1591 Load Break Switches, |
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PowerBrick™ Technology |
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DATA MANAGEMENT SOFTWARE |
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FactoryTalk® AssetCentre, RSMACC™ |
600 |
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RSBizWare™ (Historian™ Classic, PlantMetrics™, |
601 |
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Scheduler™) |
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FactoryTalk® Historian SE |
602 |
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FactoryTalk® Transaction Manager, RSSql™ |
603 |
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FactoryTalk® Batch, RSBatch™, eProcedure®, |
604 |
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MaterialTrack™ |
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Manufacturing Execution Systems (MES) |
605 |
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PMX - MES, CTM |
606 |
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FactoryTalk® VantagePoint® |
607 |
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FactoryTalk® Edge Gateway |
610 |
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INTEGRATED CONDITION MONITORING (ENTEK®) |
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XM®, Enpac®, Datapac®, Enwatch®, Emonitor®, |
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Enshare®, RSMACC Enterprise Online, Vibration |
700 |
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Sensors, Dynamix™ Data Collectors, Accelerometers, |
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Eddy Current Probes |
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PROCESS SAFETY |
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ADDvance® Control System, Trusted® Control System, |
750 |
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OptiSIS® Solution |
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LOW VOLTAGE INDUSTRIAL CONTROL COMPONENTS |
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Contactors and Starters, Pushbuttons, Terminal Blocks, |
800 |
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700 Relays and Timers, Circuit Breakers, Disconnect |
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Switches, 1497 Transformers, 4983 Surge Protection |
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Condition Sensing Switches (Bul. 836-840 Mechanical |
801 |
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Pressure, Temperature and Float, 808 Speed, 803 Rotating |
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Cam Switches) |
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Signaling Alarms, Beacons, Horns and Lights |
802 |
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(Bul. 854, 855) |
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150-154 SMC™ Smart Motor Controllers and |
804 |
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156 Solid-State Contactors |
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Electronic Motor Protection (E1 and E3 Plus, E300, |
805 |
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825 Overload Relays, 193-DNENCAT, 2100-ENET EtherNet |
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Comm Modules, 1608 Voltage Sag Monitors) |
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1606 and 1607 Power Supplies, 1609 Uninterruptible Power |
806 |
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Supply, 1492 Printer/Plotter and IFM Modules |
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900TC Temperature Controllers, 931 Conditioners, |
807 |
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937 Intrinsic Safety Modules |
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Motor Protection Relays (Bul. 809-819, 1409) and |
808 |
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Motor Winding Heaters (Bul. 1410) |
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Limit, Photoelectric and Proximity Switches, |
809 |
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Connection Systems and Media |
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Safety Mats (Bul. 440, 442), Relays and Switches, |
810 |
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Laser Scanners, Encoders (Bul. 842-847) |
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Advanced Sensing (54RF, 55RF, 56RF RFID Tags, |
811 |
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MultiSight™ Sensors) |
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Hazardous Location Applications |
812 |
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CENTERLINE MOTOR CONTROL CENTERS |
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CENTERLINE® Motor Control Centers Sales Support |
900 |
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CENTERLINE Motor Control Centers Hardware |
901 |
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Post-Sales Technical Support |
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CENTERLINE Motor Control Centers |
902 |
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ConfigurationSoftware(CIRCE™,CenterONE® |
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or PowerControl Builder™) |
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CENTERLINE Motor Control Centers DeviceNet, |
903 |
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EtherNet or IntelliCENTER® Software Support |
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(1) Real-time remote assistance with the Live View Support™ Tool available
ADDvance, Allen-Bradley, Anorad, ArmorBlock, ArmorConnect, ArmorStart, AutoMax, CenterONE, CENTERLINE, CIRCE, CNC, CompactLogix, Connected Components Workbench, ControlLogix, Datapac, DriveExecutive, DriveExplorer, Dynamix, Emonitor, Enpac, Enshare, eProcedure, Entek, Enwatch, FactoryTalk, Flex I/O, FlexLogix, FORCE, GML, Historian, IM/ PACT, IntelliCENTER, iTrak, Kinetix, LifecycleIQ, MagneMotion, MachineAlert, MaterialTrack, MegaDySC, Micro800, MicroLogix, MiniDySC, MultiSight, OneGear, OptiSiS, PanelBuilder, PanelView, Pico, PlantMetrics, PlantPAx, PLC-2, PLC-3, PLC-5, Point I/O, PowerBrick, PowerControl Builder, PowerFlex, PowerMonitor, ProcessLogix, ProductionCentre, ProDySC, RAPID Line Integration, Reliance Electric, RSBatch, RSBizware, RSLinx, RSLogix, RSMACC, RSNetWorx, RSPower, RSSql, RSTestStand, RSView, RSView, Scheduler, SLC, SMC, SoftLogix, Stratix, Studio 5000 View Designer, TechConnect, Trusted, Ultra, VantagePoint and XM are trademarks of Rockwell Automation, Inc.
ControlNet, DeviceNet and EtherNet/IP are trademarks of ODVA, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
Publication GMSC-QR003Q-EN-P – January 2021 |
Copyright © 2021 Rockwell Automation, Inc. All Rights Reserved. |
Supersedes publication GMSC-QR003P-EN-P – September 2020 |
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